1

Our Greener Home Energy Toolkit: DIY Home Energy Solutions for Johnson City, TN

Emma L. Massick
School of Sustainability, Arizona State University
MSL: Master of Sustainability Leadership
Dr. Jay Beeks
April 12, 2020

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Executive Summary
Overview
This project is the creation of a toolkit that will include essential items and a workbook to allow
residents of Johnson City and the surrounding areas to participate in “Do It Yourself” (DIY)
energy-efficient upgrades around their homes, whether they rent or own. Included in the toolkit
will be several items that the user can keep for themselves, such as lightbulbs, faucet aerators,
and weather-stripping material. There will also be items that need to be returned to the library
after a specified amount of time, such as light meters, thermometers, and water and energy
testing equipment, as well as a workbook with tips and tricks explaining how to perform energy
and water efficiency checks around the home.
The Problem Scale and Scope
Tennessee residents use more energy at home than almost every other state in the United States.
This project seeks to bring this amount down so that the people in the community will use less
energy and pay less for the energy they consume annually. This project seeks to bring education
to the residents of Eastern Tennessee and permanently lower the energy use in this community
by creating better habits.
Urgency and Timeline
This project is undergoing final preparations and will begin distribution before the end of 2020.
A website is under development and the workbook and materials for the toolkits are being
fabricated and gathered. This project helps to fulfill sustainable development goal number seven,
which is “Ensure access to affordable, reliable, sustainable, and modern energy”, and goal
number four, “Ensure inclusive and equitable quality education and promote lifelong learning
opportunities for all.” Because these goals have a deadline of 2030, it is important to get started
on projects that will fulfill their needs.
Strategy and Solution
This project is based on prototypes that have had success in other regions in the United States.
There is a similar energy use toolkit program in place in San Jose, California that has expanded
to more than thirty public libraries and they are seeing success as a result. By implementing a
similar strategy here but adapting it to the needs of this community, this area will reap the same
benefits as other programs.

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Introduction
This study examines the creation of a sustainability toolkit that can be implemented in many
communities, beginning with Johnson City, Tennessee. This project began in 2019 and will
continue to grow indefinitely. For this project, a toolkit that will allow the public to have access
to the tools and information they need in order to make their homes more energy-efficient will be
created. It will be stocked in the local library in Johnson City Tennessee for free use to the
public, as long as they have a library card, they can check out the toolkits. The toolkits will be
used by the public, then returned to the library so that they can be restocked and checked out
again. This study looks at the market, business and organizational research and the infrastructure
of the project. Methods of research included looking at how the need for a change came about,
who will benefit, existing similar programs and how they will be used in conjunction with this
project, current organizational structures attached to the project, current team infrastructure and
what resources are needed to fill the voids. Findings include what financial resources will be
required and how they will be acquired, as well as resources that are currently available for this
project and what is still needed in order for this project to be successful. As a result of this
project, at least two libraries in the Johnson City area will be stocked with several energy toolkits
for free and a partnership for future project expansion will have been established. This study
looks at the process and what was learned during the implementation of the project.

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Our Greener Home Energy Toolkit: DIY Home Energy Solutions for Johnson City, TN

Market and Business Research
The average American home uses 11,000 kWh of energy every year (Umasolar, 2019).
This is enough energy to brew 1 cup of coffee for every single person in Rhode Island (Kästle,
n.d.)! Because the average American consumer uses so much energy per year, they should have
access to ways to decrease their overall energy use and save both money and energy, yet there
does not seem to be one easily accessible place to go to get that information (WSJ, 2013). This
toolkit would provide the consumer with this information as well as tools to get them started on
their own home energy conservation project. The toolkit will also include information about
energy rebates, rooftop solar guidelines, potential tax breaks and other benefits for the
consumers. Project leaders will partner with local community leaders, libraries, and local
government so that this kit can be kept up to date and accessible for everyone in the community.
ThinkTennessee reports that Tennessee residents pay $240 more than the average
American household in energy costs annually, even though they have some of the lower energy
prices in the country (ThinkTennessee, 2018). Tennessee residents are using too much energy
and paying too much for it. This project seeks to bring this amount down to a lower level so that
the people in the community will use less energy and be able to save more money because of it.
This is a mutual benefit for the community and the environment and stands out as a great
opportunity to influence change.
This project will result in the creation of a home energy Do It Yourself (DIY) toolkit,
stocked at local libraries and community centers in Johnson City, TN, as well as an online
version that community members can use without needing to leave their homes. This kit will
include several tools and objects to get the consumer started in making small changes to their
homes that will help them save money and energy. These items will include energy-efficient
light bulbs, weatherization equipment, a low flow showerhead, faucet aerators, and energy meter
readers and other tools for measuring energy and water use in the home, and a publication that
teaches them how to best use these items. Within the kit, there will be some items that the public
can keep when they check it out, such as the light bulbs and weatherization equipment, and other

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items that will need to be returned upon check-in, such as light meters, thermometers, and water
and energy testing equipment. A breakdown of equipment costs can be found in Appendix A (see
figure A1 and A2).
The equipment from the toolkit that will be kept by the consumer needs to be replaced
after the toolkit is checked back into the library and replenished before the next check out is able
to occur. This is discussed in later sections. The online component will be the same as the
workbook included within the kit, however the online user will have to gather materials on their
own as opposed to picking them up already included within the kit.
Success Stories
This project is inspired by PG&E’s Energy Watch Home Energy Savings DIY Toolkit
that is in place in San Jose, California and some surrounding cities (PG&E, 2017). This toolkit
has been in place since 2014, and Florence Wong and Tina Gonterman, who currently help run
the program are willing to assist in the research of this project. Lindsey Bales, who was a key
player in the implementation of the toolkits at the local level, has also expressed interest in
helping with this project’s implementation. Project leaders will be able to work with them and
use this as a resource in the future of the project.
Regional Considerations
This project is not necessarily regionally specific in the long term but will be to start
with. The first iteration of the project will be planned for the libraries in Washington County in
eastern Tennessee, however, the project will be built with an online component that allows for
scaling to larger areas. If the project scales, it would require more capital and a bigger team in
order to implement it in a larger area. The Washington County/Johnson City area has 19 public
libraries. This project would be launching in this area, so the regional considerations that need to
be in place are the energy efficiency tools, laws, and benefits that are already in place in that area
and how they can be integrated with this project in order to provide the maximum benefit to the
people who will be using the toolkit.
Organizational Research
The energy toolkit that this project design is based on was built for an area with a much
larger coalition of libraries that the kit would be distributed to. This area had more than 30 public
libraries within a 50-mile radius. In the Johnson City area, there are far fewer public libraries to

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reach out to, 19 within the same measure of a 50-mile radius. Appendix C (see Figure C1 & C2)
shows maps comparing the two geographical regions in terms of library populations. The
organizational structure of the project would need to be scaled down to meet the needs of this
area. This project is loosely based on the Silicon Valley project, their structure would need to be
adapted but their current organization would not be affected, as they are only a part of this
project as a standby mentor.
The stakeholders that are currently identified come from a diverse group of people. The
main group is the decision-makers at the Johnson City Library. Thus far, key team members are
Jo Elaine, who works at the library, and Julia Turpin, the director of administration at the library
(JCPL, n.d.). They will work with project leaders to implement the physical aspect of the project
once a prototype is in place, the timeline will be covered in more detail below. Another key
group of stakeholders will be BrightRidge Energy, the main utility provider in the area. Research
has shown that they have a free home energy audit program, but it does not appear to be very
thorough. They also have partnered with other companies in the area to do these audits which
may become stakeholders later on in the life of the project. Finally, several key players in the
team at the moment are some of the team members in San Jose, California that helped implement
a similar program at libraries in California. This team includes Tina Gonterman, Florence Wong,
and Lindsey Bales. They have graciously agreed to help by explaining the steps they took in
implementing their project and their knowledge will be utilized to help strengthen this project.
Eventually, this project would need a team of people in place in order to keep it going.
Supplies for the toolkit would need to be refilled and updated after checkout, so someone would
be needed for maintenance and upkeep. This could be someone who oversees the program from
the library, as well as a supplier for refills. As noted above, the toolkit will contain some items
that will need to be replenished after the toolkit has been returned to the library. This list is
available in appendix A. It will be the responsibility of these team members to refill the toolkit so
that it is full of supplies when the next person comes to check it out. The Johnson City library
already has a program in place where wi-fi hotspots are available for check out and need to be
recalibrated upon return. The toolkits work in a similar fashion and will be integrated with the
same system as the hotspots. There is going to be a listing in the library database online to
inform library customers when the kits are available for checkout, and whether they can request
to check one out or hold their place in line if it is not available.

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Future Planning
To bring this vision to life, project sustainability leaders will need to appear credible and
trustworthy in the stakeholders’ eyes. This will be achieved by working with the stakeholders
directly and incorporating their vision and the needs of their organization or organizations
alongside the vision and needs of the project. One way to achieve this two-way communication
is to establish a secure list of achievable goals and milestones. The base goal of this project is to
have at least one toolkit stocked in at least one library by the end of the year 2020. With
additional partnerships and financial backing, more toolkits would be able to be stocked at more
libraries, resulting in partnership goals and eventual goals. This is broken down in Figure 1
below, while additional project goals and progress appear in Appendix B (see Figure B1).
Figure 1
Toolkit project goal breakdown table
Goals

Price by number of toolkits

Total

1 kit at 1 library

$76.59/kit x one kit

$76.59

2 kits at 1 library

$76.59/kit x two kits

$153.18

1 kit at 4 libraries

$76.59/kit x four kits

$306.36

2 kits/4 libraries

$76.59/kit x eight kits

$612.72

1 kit at 19 libraries

$76.59/kit x nineteen kits

$1455.21

2 kits/19 libraries

$76.59/kit x thirty-eight kits

$2910.42

Immediate

With Partnership

Eventual

Note. Toolkit prices based on evaluation from table appearing in Appendix B, as stated above.

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The energy savings toolkits will incur costs in several ways. First, they will have to be
purchased and put together. The cost breakdown has been included below. This will cost $76.59
per kit initially, but once each kit is put together, it will only cost $13.37 to refill the kit once it is
checked out and returned. At the beginning of the program, the goal is to have two kits at each of
the four libraries local to Johnson City. It would incur a cost of $612.72 to put two kits in each of
these four libraries. As a stretch goal, there are 19 libraries in Washington county, and if each
library had 2 kits, this would cost $2910.42. Another cost associated with this project is the cost
of putting together and printing the learning materials that come with each kit. By creating a
digital version of the information book, this would keep both costs and waste down. If the
consumer wanted a paper version of the workbook, they could print it themselves, or use the
online version. Costs may additionally be lowered by future partnerships, and cost analysis will
be adjusted pending those changes.
An additional cost for this project is the cost of creating a website with access to the
toolkit’s informational booklet and other associated how-to materials. A website has been
created using wordpress.com and the project manager had the knowledge and ability to set this
up at no additional cost. The domain to host the website has a yearly cost of $18.00 currently.
This will renew at the same cost point on January 18, 2021 if it is determined that there is a need
for this domain to continue in the future.
Value
The information packet that will be available online and within the toolkit will provide
information about the money that implementing energy and water-conserving measures can have
for the customers, as well as rebates, financing, workshops, and other helpful money-saving
items that may be available. By looking at these data points the value can be estimated. In
addition, because this kit can be checked out from the library, the consumer is not paying
anything out of pocket, so they are already providing value to themselves, and by keeping the kit
in stock, the library is providing value for their customers. The library or local utility company
will be paying for the upkeep and replenishment of the kits as they get checked out and returned.
This will be discussed in future planning meetings between the project team and stakeholders
and will be adjusted when needs arise.

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Data Collection
In order to collect and audit the data from this project, circulation records from the library
will be examined. This toolkit will be checked out just like a library book, the library will have
circulation records. These records will be used to determine how many toolkits to put in the
library in the future, as well as create future cost projections. Per the San Jose library district,
each kit was checked out an average of 30-40 times over the course of a year (SJPL, 2019). This
area is smaller so the demand will not be as high, but actions will be based on the data that is
provided after some use.
Materials and Technology
In order to implement the project, online materials and an online version of the toolkit
have been curated and advertising for the energy savings toolkit to the public needs to be put in
place. Informational posters may also be printed out as advertising once the library has re-opened
after the COVID-19 pandemic subsides.
The creation of a test kit to show to the libraries required materials to be purchased. In
order to create a prototype toolkit to show to libraries, it incurred a cost of $76.59, the price of
one toolkit. The example toolkit is included in the cost analysis of total toolkits produced, so this
is not be an extra cost to the project.
Miscellaneous
An anticipated challenge of this project is the small team size. The toolkit that inspired
this project was backed by a large utility company and had access to many people as well as
funding. A small local team of people who are enthusiastic about this project is helpful, but they
do not have as much power as the utility company. This challenge is reaching out to local utility
companies and government and seeing if they would be interested in partnering with me for this
project. Brightridge is a local utility company that has many helpful resources on their website
available to the public (Brightridge, n.d.). This is something that was not anticipated, so it still
needs to be researched. Another opportunity may come from the Tennessee State Department of
Energy. They sometimes have funding for projects such as this. At the time of this writing, there
are no grants available but there are several that will be opening in the near future and they will
be utilized when available. When further challenges arise the project team will be able to handle
them. Because this project stands to reach many members of the community and provide a

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benefit for the state in the reduction of energy costs statewide, there is a good chance of this
project getting funding from these resources.
A plan has been researched and created for the elements that will be included in this
toolkit. The workbook is currently in progress. Elements of the workbook and a general layout
and example of format can be found in Appendix E (see Figures E1-2). This workbook, available
in print and online, will include details about what is available in each toolkit and how each of
these tools can be used to reduce energy use in the home or place of business. The website where
these online components are available is http://www.ourgreenerhome.org and screen captures of
the webpage can be found in Appendix D (see Figures D1 and D2).
Mission Statement
“To connect community members to reliable information about household energy savings
for use today”.
This reflects the outcome that project organizers are aiming to create at the close of the project.
It reflects the goals of the project and highlights the projected impact of the project.
Vision Statement
“Creating a community empowered to take their energy use back into their own hands”.
Keeping these important statements in mind will help team members and stakeholders
keep a focus on what they are striving for with the completion of this project. A good mission
and vision statement tell the public what an organization does and reminds the people within the
organization what they are doing. This is important to keep at the threshold during all phases of
this project.
A SWOT Analysis for this project has been completed and shows a deeper look into the
strengths, weaknesses, opportunities, and threats of the successful implementation of this project.
This analysis covers the project from beginning to end and may cover problems that have since
been eliminated. This SWOT Analysis can be found in the following (see Figure 2).
Figure 2
SWOT Analysis

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Strengths:
● Products like this one are already in place

Opportunities
● The county currently does not have a

in California and several other locations

program like this in place, there is a hole

and are running successfully. Access to a

for this project to fill.

lot of data from the California project, as

● Brightridge, a major local utility company

well as support from key stakeholders in

has a focus on clean/green energy and

that project has been granted and met with

energy conservation and may be an asset to

excitement for this project.

this project and they have helpful resources

● There is not currently a project like this in
the libraries in Tennessee, which points to
this being a need.

on their website (Brightridge, n.d.).
● Tennessee office of energy may be able to
help with funding, contacts and other
helpful information.

Weaknesses
● The California based toolkit project was

Threats
● This project requires upkeep over time,

put together by a large company with lots

project leaders need to make sure there is

of financial backing (PG&E, 2017). The

someone in place or at least a system in

project team may receive a grant or gather

place to assure that this happens.

a small team of supporters, but do not have
a corporation backing them up at this time.
Note. An analysis of the strengths, weaknesses, threats and opportunities pertaining to the
project. Each of the four categories include one or more bullet points and sources for
information shown.
The next step will be to continue to build the project plan and start to put together the
learning materials for this project and build the proposal. Once a solid project proposal and
presentation are in place, the local utility companies, the energy department of Johnson City, as
well as Tennessee’s department of energy, libraries, and community centers, can be contacted
and the project team will learn if they would be interested in partnering and funding the project.

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Goals and Planning
The necessary steps that will need to be taken to complete this project have been split into
three categories, the steps that have already been completed, the steps that are currently being
implemented and focused on, and the future plans that have been laid out but will not be tended
to at the moment. These steps can be viewed in Appendix B (see Figure B1).
By keeping these goals in mind and adhering to a timeline, there will be a sense of
urgency instilled in the project team. This will be done by using “communicate the vision” and
“empower others to act on the vision” from Kotter’s model. By communicating the vision with
everyone involved in the project, others will be shown how important this project is for the
community, which will generate excitement and create momentum to keep the project moving
forward. In choosing strong and determined people to fill roles for this project, the team will
empower others to act. In order to engage with and uphold the expectations of the stakeholders,
the project team will make sure to be constantly “learning more about their interests and
expectations, engaging them in productive dialogues and keeping the channels of communication
open” (Hitchcock & Willard, 2015).
The Strategic Objectives for this project are based on the sustainable development goals
7, “Ensure access to affordable, reliable, sustainable and modern energy”; 4, “Ensure inclusive
and equitable quality education and promote lifelong learning opportunities for all”; and 13,
“Take urgent action to combat climate change and its impacts” (Sustainable Development Goals,
n.d.). By keeping these in mind, the goals of the project are to 1. Increase community knowledge
on energy and water efficiency in the home, 2. Develop partnerships between local utility
companies and public information centers, 3. To decrease energy use in Eastern Tennessee
through community education.
For the time being, focusing on the short-term wins that can be created will be the main
focus. The workbook is in progress and will be shortly, there will be at least one meeting with a
decision-maker at the library to propose the idea and start the project at the ground level, and
team members in California will be contacted so that research can be continued to find out the
best practices that worked for them. The goals and agenda of the library will be compared with
the goals of this project and hopefully, another small win can be created by finding places that
the two agendas can work together seamlessly.

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The timeline and dates of the project depend heavily on the stakeholders’ timelines in
their own organizations, but they can be guided to create a timeline that can fit their schedule
without pushing this one to the wayside. Some of these elements can be found in the following
(see Figure 3), the project’s work breakdown structure.
Figure 3
Work Breakdown Structure

Note. Figure shows work breakdown structure (WBS) current as of Spring 2020. Previous WBS’
from December 2019 and March 2020 can be found under Appendix F (see Figures 1&2).

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Conclusion
A study in Lithuania found that “community-based social marketing is [a] useful tool to
enhance energy savings due to behavioral changes in local communities” (Streimikiene and
Vveinhardt, 2015). The approach used in the study focused on the importance of using
previously formed community networks in order to strengthen the message of energy use
reduction and more conscious energy use in the home. This project addresses a need in the
community of Johnson City, and it shows potential to be successful when fully implemented.
Lessons Learned
Through the implementation of this project there have been several important lessons
learned. First, I learned that it is always a good idea to find a good project team when one is
implementing a project. It is very stressful to try and put together a project by oneself and when a
team of people is involved and they all have various connections, it helps to move the project
along faster and with more success. Second, asking others for help and input can bring unique
perspectives to issues and help one think outside the box. There were several ideas that I
implemented that were suggested by third parties, which ended up shaping the final product.
Third, I learned to be flexible and to go with the flow. Things do not always work out according
to plan, and it is a good idea to accept change and be willing to let it happen.
Future Promises
At the time of publishing, this project is paused due to COVID-19 concerns and the
participating library being closed indefinitely. The project will continue implementation after this
passes and the library reopens to the public. In the meantime, the online elements will continue
to be developed and the workbook will be polished off and completed. Once the library portion
of this project is back in session the plan will commence as previously expected. This project
will be hosted at the library for the rest of the year 2020 and after that, the project team will
determine future plans based on the success of this version. If there is positive feedback for this
project, similar projects at other libraries can be implemented, using the original toolkit and the
findings of a year of testing as a guide.

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References
Brightridge. (n.d.). Resources. Retrieved from https://www.brightridge.com/resources
Hitchcock, D. E., & Willard, M. L. (2015). The business guide to sustainability: practical
strategies and tools for organizations. New York: Routledge.
Kästle, K. (n.d.). Population of the US States and the principal US territories. Retrieved from
https://www.nationsonline.org/oneworld/US-states-population.htm
Massick, E. (2019, July 7). [Energy Toolkit Cost Breakdown]. Feasibility Study Draft.
McNall, S. G., Hershauer, J. C., & Basile, G. (2011). The business of sustainability : trends,
policies, practices, and stories of success. Retrieved from https://ebookcentral-proquestcom.ezproxy1.lib.asu.edu.
PG&E. (2017). Silicon Valley Energy Watch Do-It-Yourself Home Energy Saving Toolkit User
Guide [PDF]. Pacific Gas and Electric Company.
https://www.sanjoseca.gov/DocumentCenter/View/32051
SJPL. (2019, July 3). Informational Interview About History of Energy Toolkit [Telephone
interview].
State of Our State 2018 Policy Brief: Environment and Energy (pp. 1–6). Southern
Environmental Law Center. Retrieved from https://thinktennessee.org/wpcontent/uploads/2018/08/State-of-our-State-Policy-Brief_-Environment-and-EnergyUPDATED.pdf
Sustainable Development Goals. Sustainable Development Knowledge Platform. (n.d.).
Retrieved September 29, 2019, from https://sustainabledevelopment.un.org/?menu=1300.
ThinkTennessee. (2018). State of Our State 2018 Policy Brief: Environment and Energy.
Streimikiene, D., & Vveinhardt, J. (2015). Community based social marketing for
implementation of energy saving targets at local level. Amfiteatru Economic, 17(39), 723-734.
UMASolar. (2019, March 13). How Do Solar Panels Help Save You Money? Retrieved from
https://www.umasolar.com/blog/do-solar-panels-really-save-you-money/
https://clinchpowell.net/content/our-story
WSJ. (2013, November 14). The Best Way for Americans to Reduce Their Energy Use. Wall
Street Journal. Retrieved from https://www.wsj.com/articles/the-best-way-for-americans-toreduce-their-energy-use-1384443632

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Appendix A
Toolkit Items and Price List
Figure A1
Toolkit Items to Keep Price Breakdown
Items to keep
Item

Pieces per kit

Price per kit

Price Total

Price per unit

Lot

'Detect a leak' Tablets

1

0.54

10.80

0.54

20

LED light bulb(s)

2

2

24.08

1

24

Outlet sealers

5

0.75

14.99

0.15

100

Low-flow showerhead

1

2.07

2.07

2.07

1

Faucet Aerator

2

0.38

7.88

0.19

40

Outlet timer

1

6

11.99

6

2

Total Return Items

13.37

73.44

30 check-outs/year

401.10

Figure A2
Toolkit Items to Return Price Breakdown
Items to return
Item

Pieces per kit

Price per kit

Price Total

Toolbox

1

10.52

10.52

Energy meter

1

13.99

13.99

Thermal leak detector

1

33.60

33.60

Fridge thermometer

1

3.33

19.99

Drip Gauge

1

0.99

0.99

Water Flow rate bag

1

0.79

0.79

Total bring-back items

6

63.22

79.88

Price per kit total

76.59

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Appendix B
Project Goals and Progress Report
Figure B1
Timeline of Project
Completed Steps

○
○
○

Researching and getting to know the area of Johnson City
including residents and key decision-makers of the area.
Meeting with San Jose key players and finding out what
worked and what did not work for them in their toolkit
project
Begin to gather materials for a prototype toolkit

Timeline
●

Spring of 2019 semester, moving into the Summer of
2019

●

Fall of 2018 and Spring of 2019, Series of phone calls and
email threads.

●

A toolbox, light bulbs, and some weather stripping
implements have been gathered thus far.

●

Estimated time 3-6 months depending on the
responsiveness of library and BrightRidge
Initial meetings happening now.
Ongoing through the entire timeline
Website is currently undergoing setup as of Spring 2020.

Current Focus – In progress

○
○
○
○

Creating a workbook and toolkit prototype to present to
the library decision-makers
Setting up initial meetings with the library team and
BrightRidge team.
Continuing interviews and research with San Jose team
members.

●
●
●

Building a website with an interactive version of the
workbook that is available in the kit.

Future Plans
●
○
○
○

Invite a test group to use prototype kit(s) and give
feedback before launching project - beta testing
Launching the toolkit for public use at the library and/or
community centers
Finance details

●
●

Summer of 2020, depending on library availability and
need.
6 months to one year from now, once the toolkit has been
tweaked and adjusted based on community response and
need.
6 months-1 year from now (again, depends on the
library’s needs and how the collaboration works)

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Appendix C
Map Data of Library Availability
Figure C1
Washington County Tennessee Library map

Figure C2
Santa Clara County, California Library Availability Map

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Appendix D
Greener Home Website
Figure D1
Screen capture image of website: www.ourgreenerhome.org

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Appendix E
Greener Home Toolkit Workbook
Figure E1
Images of workbook page layout

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Figure E2
Workbook Mockups
Workbook mockup images used for marketing purposes

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Appendix F
Past Work Breakdown Structure Documents
Figure F1
Work Breakdown Structure December 2019

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Figure F2
Work Breakdown Structure March 2019