Library One Search
Usability at ASU
Tammy Allgood Wolf
Jordyn Kush

About me
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Arizona State University
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Arizona Metropolitan Academic Campuses
○ Tempe 50,246
○ Downtown Phoenix 11,277
○ Polytechnic 4,173
○ West 3,701
○ (Thunderbird)
Arizona Learning Centers
○ Colleges at Lake Havasu City 123
○ Eastern Arizona College 31
ASU Online 13,750

User Experience
● Make it Useful Usable
and Desirable
● You are not your user
● The user is not broken

2006 OpenUrl Linking Usability Testing
Results
● SFX
● Users were confused when there wasn't a direct link to the article
from the database
● Users often confused by multiple options on the “Get it @ ASU” page
● Staff concerns with the number of broken links using OpenUrl
resolver outweighed user confusion
● Direct linking was not implemented

2009 - Move to 360 Link

Implemented direct linking

Library One Search
Usability, Fall 2015

Methodology - Who

Methodology
● 10 tasks/questions (15-20 minutes)
● 2 questionnaires
○ Demographics
○ System Usability Score
● Observations documented via screen and voice
recordings

Methodology - Data Collected
● Task completion rates
● Verbal feedback
● System Usability Score

Findings

http://hdl.handle.net/2286/R.I.35834

Report a Problem Feature
“I’ve seen a huge increase in these issues being reported. I
just looked through old tickets and from what I can tell there
were maybe 3 or 4 of these types of issues reported in
Salesforce in the month before we implemented the 360Link
sidebar, and in the month after there were probably close to
50 reports, and they seem to be coming in at about that
same rate ever since then.”

Further Study