State of Arizona Moving Forward WIA Title IB Annual Report Program Year 2012 Arizona PY12 WIA Title IB Annual Report - 1 TABLE OF CONTENTS LIST OF ABBREVIATIONS 3 ARIZONA WORKFORCE CONNECTION 5 ARIZONA ECONOMIC ENVIRONMENT 6 WIA WAIVERS 10 WIA HIGHLIGHTS 12 COST EFFECTIVENESS 21 SERVICES TO VETERANS 21 REPORTING 24 STATE EVALUATION ACTIVITIES 26 PERFORMANCE DATA 29 STATE PERFORMANCE TABLES 31 LOCAL WORKFORCE INVESMENT AREA PERFORMANCE TABLES 35 LOCAL WORKFORCE INVESTMENT AREA STATEWIDE MAP 48 LOCAL WORKFORCE INVESTMENT AREA CONTACT INFORMATION 49 ADDENDUM 50 Arizona PY12 WIA Title IB Annual Report - 2 LIST OF ABBREVIATIONS ACA ADOA AJC AJL AJLA AWC BAC BLS BPI BTOP CCC CDF CEUs CFR CNA CTS CY DES DRVS DVOP DW EPS ES ETA ETP ETPL FEDES FRED FY GCWP GYEDC HPOC IDP IGA ISIS JTED KVWC LEAP Arizona Commerce Authority Arizona Department of Administration AZJobConnection America’s Job Link America’s Job Link Alliance Arizona Workforce Connection Business Assistance Center Bureau of Labor Statistics Building Performance Institute Broadband Technologies Opportunity Program Coconino Career Center Career Development Facilitator Continuing Education Unit Code of Federal Register Certified Nurse Assistant Custom Training Solutions Calendar Year Arizona Department of Economic Security Data Reporting and Validation System Disabled Veteran Outreach Program Dislocated Worker (Office of) Employment and Population Statistics Employment Services Employment and Training Administration Eligible Training Providers Eligible Training Provider List Federal Employment Data Exchange System Federal Reserve Economic Data Fiscal Year Governor’s Council on Workforce Policy Greater Yuma Economic Development Corporation Health Profession Opportunity Grant Individual Development Plan Intergovernmental Agreement Innovative Strategies for Increasing Self-Sufficiency Joint Technological Education District Kino Veterans Workforce Connection Labor Expanded Apprenticeship Partnership Arizona PY12 WIA Title IB Annual Report - 3 LIST OF ABBREVIATIONS (cont’d) LVER LWIA LWIB MSA NACOG NBER NCDA NCDF OJT OMB PWC PY SESP SOAR STEM TAA TAP TEGL UI U.S. USDOL VETS VMI VRAP WAC WARN WEX WIA WOTC WRIS YPIC YTD Local Veteran Employment Representatives Local Workforce Investment Area Local Workforce Investment Board Metropolitan Statistical Area Northern Arizona Council of Governments National Bureau of Economic Research National Career Development Association National Career Development Facilitator On-the-Job Training Office of Management and Budget Phoenix Workforce Connection Program Year State Energy Sector Partnership Self-assessment; Other assessment; Active research; Redesign the career plan Science Technology Engineering Math Trade Adjustment Assistance Transition Assistance Program Training and Employment Guidance Letter Unemployment Insurance United States U.S. Department of Labor Veterans Employment Training Services Vantage Mobility International Veterans Retraining Assistance Program Workforce Arizona Council Workers Adjustment Retraining Notification Work Experience Workforce Investment Act Work Opportunity Tax Credit Wage Record Interchange System Yuma Private Industry Council Year to Date Arizona PY12 WIA Title IB Annual Report - 4 ARIZONA WORKFORCE CONNECTION The Arizona Workforce Connection (AWC) is a statewide system combining automation and direct service delivery to create a comprehensive approach to workforce development. AWC consists of the Workforce Arizona Council (WAC), the Arizona Department of Economic Security (DES), Arizona Commerce Authority (ACA), Local Workforce Investment Areas (LWIAs) along with their respective Local Workforce Boards (LWIBs), comprehensive OneStop Centers, satellite offices, and an array of workforce partners. The Governor has designated the DES as the Workforce Investment Act (WIA) Title I Grant Recipient and Administrative Agency. In Program Year (PY) 2012, there were 12 designated LWIAs in Arizona. One of the LWIAs consists of 13 Tribal Area Entities. The Arizona Workforce Connection provides the citizens of Arizona and businesses with valuable resources to aid in their success and growth. Through Executive Order 2012-01, the Governor established the Workforce Arizona Council (WAC) as the State Workforce Investment Board, replacing the former Governor’s Council on Workforce Policy (GCWP). The WAC is made up of key community leaders and partners who possess the skill sets and relationships needed to guide the development of a performance management process at the state and local levels. The WAC is tasked with identifying other states’ best practices that help unemployed and underemployed workers gain the skills that employers need. The WAC is also charged with implementing Arizona’s Integrated Workforce Plan – including monitoring progress based on measurable goals and benchmarks – in partnership with the Arizona Commerce Authority (ACA), Department of Economic Security (DES) and other partners. As stated in the Arizona Integrated Workforce Plan for Program Years 2012 – 2017, the Governor has dedicated her time and resources to enhancing Arizona’s economy and getting its citizens back to work. The Governor has identified economic competiveness, education, and State government as key areas of needed reform. The WAC, staffed by the ACA, is comprised of the following five committees who submit recommended actions to the full Council: 1) Executive, 2) Quality Assurance, 3) Workforce System, 4) Strategic Partnerships, and 5) Legislative Committees. In addition to the standing committees, the WAC also created the Marketing and Branding Task Force as well as a By-Laws Task Force. The WAC has designated these committees’ initiatives as just a few examples of the actions taken to achieve the goal of implementing the Governor’s Arizona Integrated Workforce Plan for Program Years 2012 – 2017. ACA, the lead economic development agency, also coordinates the development and compliance of WAC administrative policies. The DES WIA Section is responsible for the development and implementation of operational policies, providing technical assistance to LWIA staff to ensure accurate and timely data collection and program administration. The WIA Section conducts annual program monitoring and Data Validation for all LWIAs in the state. Arizona PY12 WIA Title IB Annual Report - 5 ARIZONA ECONOMIC ENVIRONMENT The Arizona Department of Administration (ADOA), Office of Employment and Population Statistics (EPS) produces demographic, labor force, and economic information for Arizona. As described by EPS, the following are the economic highlights for PY 2012: • Arizona’s overall economic environment has gradually increased since the end of the recession (July 2009). Areas that contributed to this increase are: Ø Gross Domestic Product, real personal income at the state and national levels, employment, and retail sales show continued improvement. 1 Ø Continued employment gains in the private sector, increasing private domestic investment, gradual increase in the index of industrial production and rate of capacity utilization, high levels of corporate profit, and a gradual resurgence in private residential construction permits. 2 Ø Continued gradual climb in household net worth, a continued decline in the fraction of disposable income used for household debt payments and U.S. exports. 3 Ø Residential real estate markets in Arizona and Phoenix metropolitan area are showing an improvement as measured by various indicators. These include rising levels of building permits. Also, the home prices in Arizona have been rising. 4 Ø Revolving consumer credit levels have remained flat. However, an expansion of nonrevolving consumer credit since 2011 has served as an impetus to expanding economic activity. Consumer sentiment and consumer spending have shown signs of improvement, but the rate of growth has been slowing down. 5 Arizona’s employment was one of the fastest growing in the nation prior to the recession starting at the end of 2007. During Calendar Year (CY) 2010, the state’s national ranking had fallen to 49th, improving to 36th by May, 2011. As of the writing of this report, Arizona’s ranking had significantly improved to eighth in the nation. There was modest growth of 2.1 percent in Nonfarm employment in 2012. Nonfarm employment was flat in 2010 and increased by 1.7 percent in 2011, after posting a loss of 5.3 1 See FRED graphs and data for the variables: real gross domestic product, 1 decimal (GDPC1); real personal income (RPI); real disposable personal income (DSPIC96); total personal income in Arizona (AZOTOT); per capital personal income in Arizona (AZPCPI); and real retail and food services sales (RRSFS) at the website http://research.stlouisfed.org/fred2/ 2 See FRED graphs and data for the variables: real gross private domestic investment, 3 decimal (GPDIC96); industrial production index (INDPRO); capacity utilization (TCU); capacity utilization – manufacturing (MCUMFN); corporate profits after tax (CP); new private housing units authorized by building permits-in structures with 1 unit (PERMIT1); privately owned housing starts authorized by building permits, 1-unit structures for Arizona (AZBP1FH); and new private housing units authorized by building permit for Arizona (AZBPPRIV). at the website http://research.stlouisfed.org/fred2/ 3 See FRED graphs and data for the variables: total net worth-balance sheet of households and nonprofit organizations (TNWBSHNO); total assets-balance sheet of households and nonprofit organizations (TABSHNO); owners' equity in household real estate-net worth-balance sheet of households and nonprofit organizations (OEHRENWBSHNO); total liabilities-balance sheet of households and nonprofit organizations (TLBSHNO); home mortgages-liabilities-balance sheet of households and nonprofit organizations (HMLBSHNO); debt outstanding domestic nonfinancial sectors-household, consumer credit sector (HCCSDODNS); debt outstanding domestic nonfinancial sectors-household, home mortgage sector (HHMSDODNS); household debt service payments as a percent of disposable personal income (TDSP); and real exports of goods & services, 1 decimal (EXPGSC1) at the website http://research.stlouisfed.org/fred2/ 4 See FRED graphs and data for the variables: all-transactions house price index for the United States (USSTHPI); all-transactions house price index for Arizona (AZSTHPI); home price index for Phoenix, Arizona (PHXRNSA); new private housing units authorized by building permit for Phoenix-Mesa-Scottsdale, AZ (MSA) (PHOE004BPPRIV); privately owned housing starts authorized by building permits: 1-unit structures for Phoenix-Mesa-Scottsdale, AZ (MSA) (PHOE004BP1FHSA); privately owned housing starts authorized by building permits, 1-unit structures for Arizona (AZBP1FH); and new private housing units authorized by building permit for Arizona (AZBPPRIV); total private construction spending: residential (PRRESCONS); private residential fixed investment (PRFI); and real private residential fixed investment, 3 decimal (PRFIC96) at the website http://research.stlouisfed.org/fred2/. 5 See FRED graphs and data for the variables: total revolving credit owned and securitized, outstanding (REVOLSL); total nonrevolving credit owned and securitized, outstanding (NONREVSL); University of Michigan: consumer sentiment (UMCSENT); and real personal consumption expenditures (PCEC96) at the website http://research.stlouisfed.org/fred2/ Arizona PY12 WIA Title IB Annual Report - 6 percent in 2009 and 5.3 percent in 2008 (Table 1). For PY 2012, all the major industrial sectors posted employment gains with the exception of Other Services which posted an over-the-year loss of 1.4 percent. When over-the-year rate of growth across various sectors are compared in 2012, Construction leads the gains at 6.4 percent followed by Natural Resources at 5.8 percent and Leisure and Hospitality at 3.1 percent. Other gaining sectors were: Financial Activities (2.9 percent); Information (2.9 percent); Professional and Business Services (2.2 percent); Education and Health Services (2.0 percent); Government (1.8 percent); Manufacturing (1.8 percent); and Trade, Transportation and Utilities (1.0 percent). Table 1: Percentage Change in Program Year (PY) Average Employment -Arizona Industry PY 2007 PY 2008 PY 2009 PY 2010 PY 2011 PY 2012 Total Nonfarm 0.2% -5.3% -5.3% 0.0% 1.7% 2.1% Manufacturing -2.8% -8.3% -8.6% -0.3% 2.7% 1.8% Natural Resources and Mining 18.9% 1.6% -15.6% 3.7% 8.0% 5.8% -10.9% -25.3% -25.9% -4.5% 1.7% 6.4% Trade, Transportation and Utilities 1.2% -5.7% -5.4% -0.3% 1.5% 1.0% Leisure and Hospitality 1.0% -3.8% -3.8% 1.3% 2.6% 3.1% Education and Health Services 4.8% 4.2% 3.1% 3.2% 3.3% 2.0% Professional and Business Services -0.5% -8.6% -7.1% 0.7% 2.1% 2.2% Financial Activities -2.9% -4.7% -3.4% 0.7% 3.0% 2.9% Other Services 2.8% -3.1% -7.4% -1.9% -2.1% -1.4% Government 3.9% 0.1% -2.3% -2.1% -0.7% 1.8% Information -1.4% -4.3% -6.8% -1.6% 3.9% 2.9% Construction Source: Bureau of Labor Statistics (BLS) Current Employment Statistics 1. 2. Calculated from seasonally unadjusted data; and PY 2012 includes May's preliminary estimate. Although the Construction as well as the Natural Resources and Mining sectors had the most over-the-year percentage gains, these two sectors have a smaller employment base as shown in Table 2. Construction lost over half its workforce during the recession resulting in a smaller base employment. As shown in Table 2, Arizona’s large industrial sectors in descending order as of PY 2012 are Trade, Transportation and Utilities, Government, Educational and Health Services, Professional and Business Services and Leisure and Hospitality. Table 2: Program Year (PY) Employment by Industry in Arizona (in thousands) Industry PY 2007 PY 2008 PY 2009 PY 2010 PY 2011 PY 2012 Total Nonfarm 2,670.4 2,528.6 2,393.6 2,393.5 2,434.8 2,485.5 Manufacturing 178.4 163.6 149.5 149.0 153.0 155.7 Natural Resources and Mining 12.6 12.8 10.8 11.2 12.1 12.8 Construction 209.1 156.2 115.8 110.6 112.5 119.7 Trade, Transportation and Utilities 527.4 497.3 470.4 468.9 476.1 481.0 Arizona PY12 WIA Title IB Annual Report - 7 Leisure and Hospitality 273.4 263.1 253.0 256.4 263.1 271.2 Education and Health Services 315.9 329.3 339.4 350.4 362.1 369.3 Professional and Business Services 400.1 365.8 339.8 342.3 349.6 357.3 Financial Activities 182.4 173.9 168.0 169.1 174.1 179.2 Other Services 100.4 97.3 90.1 88.4 86.5 85.3 Government 429.3 429.7 419.9 410.9 408.0 415.2 Information 41.4 39.6 36.9 36.3 37.7 38.8 In May, 2013, EPS forecasted a gain of 98,300 Nonfarm jobs, representing a growth rate of 4.0 percent over the two projected years of 2013 and 2014 for Arizona. An over-the-year gain of 46,500 Nonfarm jobs is projected for 2013 and a gain of 51,800 jobs for 2014. The rate of growth projected for Nonfarm employment in Arizona is 1.9 percent in 2013 and 2.1 percent in 2014. This would suggest a gradual slowdown in the rate of Nonfarm employment gains in 2013 compared to 2012. However, a slight improvement is projected for 2014. In 2013, all regions are forecasted to have positive annual over-the-year growth rates in Nonfarm employment. Arizona is forecast to grow at 1.9 percent in 2013. Phoenix is expected to grow faster than the state at 2.3 percent. However, the projected growth rates for Tucson and the Balance of State (0.8 percent) are slower than the statewide and Phoenix Metropolitan Statistical Area (MSA) rates. The expected Nonfarm job gains in 2013 for the Phoenix MSA are 40,800 jobs, for Tucson MSA are 3,000 jobs, and for Balance of State job gains are projected at 2,700 jobs. Growth rates in 2014 are expected to be higher than 2013 across all regions. Phoenix is forecasted to continue growing at a faster pace (2.4 percent) than Tucson (1.1 percent), Balance of State (1.4 percent), and the state overall (2.1 percent). For 2014, the job gains forecasted for Phoenix MSA are 43,200 jobs, Tucson MSA 3,900 jobs, and Balance of State 4,700 jobs. The average annual growth rates in Total Nonfarm employment for Arizona, Phoenix MSA, Tucson MSA, and Balance of State are depicted in Table 3 below. Table 3: Forecasted Growth Rate in Arizona Nonfarm Employment Arizona 2012(a) 2013(b) 2014(b) 2.0% 1.9% 2.1% (1) Phoenix Metropolitan Statistical Area (MSA) 2.4% 2.3% 2.4% Tucson Metropolitan Statistical Area (MSA) (2) 1.5% 0.8% 1.1% 0.6% 0.8% 1.4% Balance of State (3) Notes: 1) Maricopa and Pinal counties 2) Pima County 3) Arizona less Maricopa, Pinal, and Pima counties a) Historical b) Forecast Arizona PY12 WIA Title IB Annual Report - 8 In Arizona, employment losses continued late into 2010 past the official end of the national recession in June 2009 as declared by the National Bureau of Economic Research (NBER). Net positive over-the-year gain started only since January 2011. The overall employment situation in Arizona is improving and expected to be better over the coming years. However, the forecasted rate of growth in Nonfarm employment in 2013 and 2014 is lower than what was observed prior to the recession (1997-2006 average of 3.2 percent). The state’s seasonally adjusted unemployment rate was 10.6 percent in May 2010 and has continually dropped through May 2013 as shown in Table 4 below. The decline in the unemployment rate is an indication of an improving Arizona employment outlook. The U.S. unemployment rate has continued to decline from 9.6 percent in May 2010 through 7.6 percent in May 2013. The state has a higher unemployment rate compared to the nation as of May 2013. Table 4: Unemployment Rate (Seasonally Adjusted)-End of Program Year(s) May 2011 May 2012 May 2013(1) United States 9.0% 8.2% 7.6% Arizona 9.5% 8.4% 7.8% Phoenix-Mesa-Glendale 8.7% 7.4% 6.8% Tucson Metro 8.5% 7.4% 7.0% Flagstaff Metro 9.3% 8.2% 7.8% 11.1% 10.0% 9.7% 9.9% 8.7% 8.3% 26.8% 27.0% 29.9% Lake Havasu City-Kingman-Metro Prescott Metro Yuma Metro Note: 1) Preliminary data provided and is subject to change Table 5 shows that the number of claimants receiving unemployment benefits in Arizona steadily increased in tandem with the negative trajectory of the employment environment, but has started a declining trend since 2010. From PY 2007 to PY 2008, the number of claimants increased by 99.6 percent, and from PY 2008 to PY 2009, the number of claimants increased by 33.2 percent. From PY 2009 to PY 2010, the number of claimants declined by 28 percent. From PY 2010 to PY 2011, the number of claimants declined further by 15.4 percent and continued this decline to 26.2 percent from PY 2011 to PY 2012. Nonetheless, the average duration jumped from its level of 14.6 weeks in PY 2006 to its highest level of 19.2 weeks in PY 2010. For PYs 2007, 2008, and 2009, the average duration stood at 15.0, 15.3, and 18.6 weeks, respectively. Compared to the high level in 2010, the average duration for PY 2011 dropped to 17.6 weeks and further dropped to 17.0 weeks in PY 2012. The number of persons receiving unemployment claims on average increased with the onset of recession. It was 37,219 in PY 2007, 74,292 in PY 2008, and 98,990 in PY 2009. However, it started declining as the economy started slowly improving and was 71,313 in PY 2010, 60,300 in PY 2011 and dropped considerably in PY 2012 to 44,488. Arizona PY12 WIA Title IB Annual Report - 9 Table 5: Claimants Receiving Unemployment Benefits-Arizona PY 2007 Average Number of Claimants per Month Average Number of Weeks (Duration) Percentage Over-the-Year Change PY 2008 PY 2009 PY 2010 PY 2011 PY 2012 37,219 74,292 98,990 71,313 60,300 44,488 15.0 15.3 18.6 19.2 17.6 17.0 37.7% 99.6% 33.2% -28.0% -15.4% -26.2% Note: Program years begin on July 1 of the given year and end on June 30 of the following year. Source: Arizona Department of Economic Security WIA WAIVERS Arizona submitted the following waivers to the United States Department of Labor (USDOL) which were approved for PY 2012. 1. Adult-Dislocated Worker Funds Transfer. Waiver allows Arizona to increase the fund transfer authority to 50 percent between the Adult and Dislocated Workers (DW) programs. 2. Competitive Procurement for Youth Program Elements. Waiver allows One-Stop Career Centers and partner agencies to directly provide the following youth program elements: supportive services, paid and unpaid work experience, and follow-up services. 3. Customized Training – Employer Contribution. Waiver allows Arizona to change the required 50 percent employer match based on a sliding scale. The following schedule of costs to businesses will be instituted based on the number of employees in their workforce. • • • A business with more than 250 employees must pay 50 percent of the training cost. A business with 51-250 employees must pay no less than 25 percent of the training cost. A business with 50 or fewer employees must pay no less than ten percent of the training cost. 4. Initial Eligibility, Program Performance and Cost Waiver for Eligible Training Providers (ETPs). Waiver removes the requirement for eligible training provider’s programs determined to be subsequently eligible from having to report performance outcomes on an annual basis. The request, however, does not pertain to the requirement to report cost information for Workforce Investment Act (WIA) participants enrolled in eligible provider programs. 5. Use of Rapid Response Funds for Incumbent Worker Training for Layoff Aversion. Waiver allows the use of up to 20 percent of Rapid Response funds for Incumbent Worker Training as part of layoff aversion strategies only. It allows for a broader range of services to Arizona PY12 WIA Title IB Annual Report - 10 be provided to Dislocated Workers for layoff aversion strategies. Greater flexibility is also provided with the use of Rapid Response funds for LWIAs in order to strategize with employers as well as incorporate layoff aversion activities into the comprehensive sector strategy approach to economic and workforce development. 6. Sanctions for Consortium of Local Areas. Waiver allows the Gila County Re-Employment Pre-layoff Assistance Center to serve as the Dislocated Workers program operator including rapid response activities. They would bear all responsibility in the event of failure to meet performance levels, based on the DW core indicators on behalf of the following LWIAs: Gila/Pinal and Nineteen Tribal Nations. 7. Exemption from the Requirement to Provide Additional Assistance to Areas with High Concentrations of Eligible Youth Waiver of WIA Section 129(b)(2)(C) and 20 CFR 665.200(h) to exempt the state from the requirement to provide additional assistance to local areas that have a high concentration of eligible youth. 8. Exclusive Use of Common Measures Waiver permits Arizona to replace the existing 17 measures (15 statutory and two customer satisfaction) with the Common Measures delineated in Training and Employment Guidance Letter (TEGL) 17-05. For PY 2013, Arizona will be operating under nine measures. Adult Dislocated Workers Entered Employment Entered Employment Retention Retention Average Earnings Average Earnings Youth Placement in Employment or Education Attainment of a Degree or Certificate Youth Literacy and Numeracy Gains for Youth 9. Exemption from the Requirement to Provide Local Workforce Investment Area Incentive Grants Waiver of WIA Section 134(a)(2)(B)(iii) and 20 CFR 665.200(e) to exempt the state from providing local incentive grants. 10. Within State Allocations – Dislocated Workers Waiver allows Gila County Re-Employment and Pre-layoff Assistance Center to be allocated the Dislocated Worker (DW) program funds for the following LWIAs: Gila/Pinal and the Nineteen Tribal Nations. WIA HIGHLIGHTS Consistent with the Arizona State Integrated Workforce Plan, the State has embarked on a new path for economic and workforce development. Arizona is facilitating a sector strategy approach in the development of partnerships with employers in specific industries. This sector strategy Arizona PY12 WIA Title IB Annual Report - 11 approach is designed to encourage aggressive economic development, together with providing a highly trained workforce to meet employer needs. The following provides a summation of selected activities and accomplishments achieved during Program year 2012: CITY OF PHOENIX (Phoenix Workforce Connection (PWC)) National Career Development Facilitator (NCDF) Certification Program Twenty PWC staff completed a 120-hour National Career Development Facilitator (NCDF) training sponsored by the National Career Development Association. The training provided staff with relevant skills and knowledge to assist others in planning their careers and obtaining meaningful work. The NCDF training program was based on 12 competency areas including career resources and labor market information; career planning processes; basic helping and facilitating skills; career development models and theory; information and formal assessment approaches; diversity and specific population needs; development and maintenance of an effective career resource center; training others and program promotion; case management and referral skills; ethical and scope of practice issues; professional and resource portfolios; and cutting-edge job searching. Upon completion of the training, all 20 staff members were eligible to be certified as Global Career Development Facilitators. Employability Readiness Model The PWC implemented a new work readiness and skills development curriculum series that develops stronger decision-making skills among job seekers. The delivery model, called SOAR (Self-assessment; Other assessment; Active research; Redesign the career plan), relies on the job seeker to actively participate in identifying the skill sets necessary for the attainment of their occupational goal. Using the SOAR model, a WIA applicant identifies their current skills and compares them to the skills required by the business in a current job opening. These workplace readiness skill workshops are designed to align skill sets with business needs and incorporate the use of technology, resulting in job seeking individuals demonstrating the actions, behaviors, and skill sets necessary to become gainfully employed during these economic times. The SOAR curriculum, which was developed in partnership with Glendale Community College and Gateway Community College, is a comprehensive series comprised of 52 1/2 hours of workshops, assessments, and online learning activities delivered over seven and one-half days. Through interactive and innovative activities and exercises, the SOAR workshop series builds on the skills participants already have and gives new ideas and strategies to help each candidate set themselves apart from other candidates providing them with the capability to communicate how their unique skills bring value to the workforce. The SOAR model is used by all PWC locations including adult program subcontractors. Upon completion of the workshop series, each WIA participant presents a plan of action to their career Arizona PY12 WIA Title IB Annual Report - 12 advisor. During Program Year 2012, a total of 617 Adult and Dislocated Workers have completed the entire series. New Business and Workforce Development Center In May 2013, the City of Phoenix celebrated the opening of a new Business and Workforce Development Center with the focus of increasing and enhancing connectivity to employers. The new Center offers a professional office setting in downtown Phoenix for employer and job seeker workshops, as well as customized hiring events and training space and resources for employers. The PWC’s business services team’s primary mission is to provide industry partners assistance with their talent acquisition, training and other business needs. An example of stellar business services provided is the company Vantage Mobility International (VMI), a local manufacturer that converts vans for use by persons with disabilities. VMI received an employed worker training grant to provide 20 employees the opportunity to obtain Six Sigma Green Belt certificates. COCONINO COUNTY Coconino Career Center (CCC) is committed to cultivating skilled labor through active involvement with the ultimate goal of connecting employers with a well-trained candidate pool. Knowledge of the local economy including the skill needs of businesses and the capabilities of the labor force is vital to making informed investments. Targeting these investments more effectively, CCC had identified Advanced Manufacturing/BioMed as a key sector area. Continued communication between government, educators and business leaders within this sector helped enhance efforts to be responsive to employers’ existing and emerging talent needs. The Coconino Connection for Advanced Manufacturing Sector Excellence Grant with the overarching goal of investing in the workforce productivity and success of Advanced Manufacturers has been instrumental in allowing the CCC to develop strong partnerships with premier Advanced Manufacturing/BioMed employers. These partnerships have developed ongoing conversations about local workforce needs, training and development needs and community perception of what manufacturing is today. Program highlights from this grant include a Forward Focus Career Expo; attended by over 20 local employers who highlighted the manufacturing environment as being innovative, high-tech, and an amazing career opportunity. A manufacturing re-branding campaign focused on encouraging local youth to identify manufacturing as a career path. This campaign was unveiled at the Expo with a new branding banner and messaging. It will be rolled-out into the local high schools with continued focus on Advanced Manufacturing, STEM (Science, Technology, Engineering and Math) careers, and BioMed. Additionally, local manufacturers came together for training and development events in areas where they could learn from each other and build the sectors’ strength. These trainings included Principles of Lean Manufacturing with Applied Applications; Communication for Leadership Success; Getting Started as a New Supervisor; Leading Change in Your Organization; Goals Setting for Supervisors, Managers, and Leaders; and Building Great Teams. To see the Arizona PY12 WIA Title IB Annual Report - 13 intricacies of manufacturing, opportunities were offered such as specialized training; on-the-job training; and internships as well as working with partners to secure specialized equipment to provide a training platform for workers and provide an opportunity for parents to see the intricacies of manufacturing. Northern Arizona University Climate Science Masters’ Program The Northern Arizona University Climate Science Department and CCC are involved in a program to support employment among their graduating Masters students. The results of this program benefited students, the university, and local employers. It involved a highly collaborative exercise between workforce development staff, university staff, faculty, and students in transition to becoming job seekers. The CCC Workforce team developed a curriculum specific to this audience and presented indepth instruction on resume writing and interviewing during two special engagements at the university. Specialists critiqued over 60 resumes and provided group, as well as one-on-one feedback and direction. Faculty and staff from the Climate Science department remained engaged, alongside our presenters, participating in both trainings. Staff followed up on sessions by dedicating class time to holding mock interviews with all of their students. A high level of engagement across the three groups produced excellent results. Upon completion of this curriculum, student awareness in employment-related topics increased dramatically as did the quality of their work, and their ability to reach out and connect with employers. National Institute of Corrections-Offender Employment Specialist Training Upon attending the National Institute of Corrections Offender Employment Specialist Training, the CCC Workforce developed, and provided information for these officers to use not only as a guide for them as they learned how to better serve this population, but also as a workbook. This workbook walked the reader through methods for sealing a felony record, pointed to a Technology Entertainment Design talk on the workings of the adolescent brain (demystifies some of the very irresponsible acts some folks partake in even into young adulthood), provided addresses to important web sites, and included calendar entries for community programs and workshops. It also contained templates for applications and resumes, introduced Occupational Information Network (O*NET) resources, and gave information on references, tax credits and bonding. GILA/PINAL COUNTIES ADES Veteran’s Program/Arizona Workforce Connection Partnership The Department of Economic Security Veteran’s Program in Casa Grande along with the Honoring, Hiring, Helping our Heroes of Pinal Committee worked together to provide a Pinal County Stand Down for Veterans. The Stand Down’s main focus was to provide services to homeless veterans and information to all veterans and military families regarding available resources in Pinal County. There were 125 Veterans in attendance at the Stand Down and 16 Arizona PY12 WIA Title IB Annual Report - 14 military families received services and information. Several LWIB members participated as volunteers. The following are outcomes of the event: Identified Barriers to Employment Homeless Drug and Alcohol Abuse Mental Illness HIV/AIDS Post-Traumatic Stress Disorder (PTSD) Physical Disability Other Referral to Services Housing Driver’s License Health/Medical Legal Social Security Card Supplemental Nutrition Assistance Program (SNAP) Employment VA Benefits Financial # Individuals Served 14 11 21 1 35 20 23 # Individuals Referred 16 10 16 14 7 8 15 37 11 MOHAVE/LA PAZ COUNTIES Laron Expanded Apprenticeship Partnership (LEAP) To cultivate a talent pipeline of skilled tradespersons for the region’s manufacturers, Mohave County’s Workforce Development Division-which administers WIA through its Mohave County One-Stop Career Centers-continued to enhance its partnership with Laron Incorporated through the Laron Expanded Apprenticeship Partnership (LEAP). LEAP expanded its existing Registered Apprenticeship for machinists, millwright and welders. LEAP established an Employer Association which engages multiple industrial firms in the apprenticeship program as partners, all signing agreements calling for the equitable sharing of training costs. Arizona’s State Energy Sector Partnership (SESP) provided funding for start-up costs including equipment and on-the-job training (OJTs) through workforce development. The Mohave County One-Stop Career Center provided all recruitment and assessment services for new apprenticeship hires. In PY 2012, Mohave County’s Workforce Development Division supported seven apprentices in the new LEAP program. Because of the apprentices’ success, Mohave County One-Stop Career Center was asked to provide another cohort of candidates for the next LEAP program beginning August 2013. Through this collaborative program, the region is now “growing their own” skilled trades people to serve the manufacturing community. Arizona PY12 WIA Title IB Annual Report - 15 Aligning with the goals of the Arizona State Integrated Workforce Plan, Mohave/LaPaz Counties engaged in the following sector strategy activities: Kingman and Mohave Manufacturing Association Mohave County One-Stop Career Centers staff partnered closely with the Kingman and Mohave Manufacturing Associations during the PY 2012 to advance educational pathways leading to manufacturing careers and competitiveness. As a result of the collaborative efforts, Mohave Community College developed a new Certificate for Production Technician aligned with the Manufacturing Skills Standards Council. This 12 credit certificate program was offered as part of concurrent enrollment for the region’s Joint Technical Education District (JTED) students as well as credit or customized for WIA workforce development cohorts. In addition to the curriculum development, the sector partners aligned to support development of a mobile manufacturing lab that is used to train new and incumbent industrial workers. Job Help Hub The Mohave County One-Stop Career Center delivered staff-assisted job search services and work readiness workshops at the Mohave County Library – Bullhead City Branch. This partnership stemmed from an intergovernmental agreement (IGA) with Arizona State Library, Archives and Public Records to implement the Broadband Technologies Opportunity Program (BTOP) grant. The IGA specified the State Library would fund the creation of Job Help Hubs in libraries, providing computers and funding for staff to support job seekers. Mohave County was one of the few areas in the state in which the workforce system was contracted with to provide workforce development services. Monthly tracking reports demonstrated that 2,163 individuals were served during PY 2012. Based on the overwhelming success of serving clients, the Mohave County Library District partnered with the Mohave County One-Stop Career Center to continue the Job Help Hub after the grant expired. The library and One-Stop were co-funded and included a One-Stop Career Center staff person and continues to provide 20 hours of job seeker assistance at the library on an on-going basis. PIMA COUNTY Kino Veterans’ Workforce Center (KVWC) During PY 2012, Pima County One-Stop dedicated the Kino Veterans’ Workforce Center (KVWC), which streamlined its existing veterans’ employment partnerships and drew in new collaborators, such as the Arizona Department of Veterans’ Services eligibility determination, Rally Point peer outreach program operated by Community Partnership of Southern Arizona, Veterans Court and Primavera Project Action for Veterans. The dedication was the culmination Arizona PY12 WIA Title IB Annual Report - 16 of months of collaborative planning and an opportunity to celebrate the award of a $1.25 million Veterans’ Workforce Investment Program grant from the U.S. Department of Labor. The KVWC has logged 416 visits and assisted 250 older veterans to apply for the Veterans Retraining and Assistance Program (VRAP). The VRAP program enrolled 89 veterans into skill training, with 45 placed in unsubsidized employment. Pathways to Healthcare The Pathways to Healthcare project reached full-scale implementation with 668 low-income adults enrolled in education and training. The 317 low-income adults have successfully completed the program and 227 were placed in employment at an average wage of $11.44 per hour. A U.S. Department of Health and Human Services (USDHHS) Health Profession Opportunity Grant (HPOG) funded the program through Pima Community College (PCC). The HPOG offered a very robust pathway out of poverty, including support services, basic needs assistance, and adult literacy services; intensive, contextualized college readiness instruction; job training in progressively advanced certificates and degrees in nursing, pharmacy, health information technology, medical assisting, and behavioral health; health-sector industry partnerships to develop curriculum, and apprenticeships, etc. The program is a part of Innovative Strategies for Increasing Self-Sufficiency (ISIS) evaluation of promising practices for increasing the economic self-sufficiency of low-income individuals and families administered by the USDHHS Administration for Children and Families, Office of Planning, Research and Evaluation. Machinists Industry Sector Engagement Group At the end of 2012, a machinist industry executive made a public statement about the critical shortage of precision machinist. Pima County One-Stop moved quickly to conduct a survey to verify the need for the machinist industry. A sector partnership of 22 companies known as the Machinists Industry Sector Engagement Group– formed to develop solutions. The consensus of the group was that the industry allowed the pipeline of machinists to become empty. Most felt the Machine Tool Technology Program had not been producing graduates with the skills they needed and identified that the need for incumbent worker training to develop the next generation of top machinists would be essential. Pima County One-Stop facilitated the establishment of a Tier I training. A Tier II program was developed to offer an Associate’s degree and possible articulation into engineering. The Pima County One-Stop also provided sector-driven training in the areas of behavioral health, green jobs, logistics, engineering, information technology, and aviation technology and production management. YAVAPAI COUNTY Program Strategies for Serving Employers The Business Assistance Center (BAC) was established in 2010 when the Northern Arizona Council of Governments was awarded WIA Section 503 Incentive Grant funds from the WAC. New strategies are developed annually for business assistance. The BAC also includes many services for WIA participants in the form of free orientations, testing, job preparedness, resume workshops and recruiting. Arizona PY12 WIA Title IB Annual Report - 17 The use of the BAC provides a tangible opportunity for employers to take an active role in becoming more informed about their own business. As a result of this gain in knowledge, the WIA clients can more effectively target training programs that align with local employer’s hiring requirements. In PY 2012, the BAC served 3,700 WIA clients, facilitated 177 placements and assisted 541 businesses and agencies State Energy Sector Partnership (SESP) Grant Yavapai County LWIA received Arizona SESP funding and through regional collaboration with Coconino Community College and Mohave-La Paz counties provided training and employment opportunities to unemployed and incumbent workers in the targeted green industry sectors for the Northern Arizona region. The SESP Grant ended June 30, 2013, with the following services being provided as a result of the grant: • • Trained 45 individuals exceeding the initial goal of 38. Nine of these clients still remain employed in the Solar Industry. These clients were assisted with their vocational and employment goals in green industry sectors in the fields of solar panel and solar thermal installation, solar components manufacturing, energy assessment and auditing, lean/green, sustainable manufacturing and building practices. Developed a partnership with Wilson Electric and Workforce Solutions, a large electrical contractor based in the Phoenix metro area, trained and placed 27 individuals as solar panel installers for two large solar projects; 19 of those individuals received OSHA ten training and certification and 14 of them received North American Board of Certified Energy Practitioners Photovoltaic Entry Level classroom training. YUMA COUNTY Initiatives and Activities Outlined in the WIA and Wagner Peyser Act State Strategic Plan YPIC was afforded the opportunity to have one Employment Service (ES) staff member assigned to the Comprehensive One-Stop Center in PY 2012. YPIC was also part of a pilot program which allowed staff members to be trained and given access to the ES screens in Arizona Job Connection (AJC) to place job listings and refer non-WIA customers to jobs. YPIC discontinued their job board and is now utilizing the job board in AJC to list all jobs. YPIC and ES staff members work closely to ensure collaboration and the execution of best practices with customers. Monthly meetings with WIA and ES staff have been established to keep lines of communication open between the agencies. Unique Programs YPIC developed a Resume Reporting System to accurately categorize job seekers in Yuma County. The Greater Yuma Economic Development Corporation (GYEDC) contacts YPIC on a regular basis to provide labor market and workforce information to potential new companies that are interested in relocating to Yuma County. Working together, YPIC developed a database to collect information on the available workforce. The system has the capability of categorizing job seeker information to produce reports on the types of positions and skills held by current job seekers. This data has proven to be extremely useful to YPIC and GYEDC. Arizona PY12 WIA Title IB Annual Report - 18 In 2000, YPIC developed a database system to accurately record visits to our One-Stop Centers to report this information back to the Yuma County Workforce Investment Board. This year, the Regional Manager of Gila-Pinal Employment Service contacted YPIC to learn more about the system. YPIC identified the equipment needed to operate the system and hosted a visit from the Gila-Pinal staff to see the system in operation and what was required to run the system. In April 2012, YPIC staff traveled to Casa Grande to install the system on their computers and to train staff how to use it. ELIGIBILITY TRAINING PROVIDER LIST (ETPL) The Arizona Eligible Training Provider List (ETPL) is hosted within Arizona Job Connection (AJC). The ETPL includes programs of training offered by approved training providers. Information related to each program’s accreditation, curriculum, length and cost is available for case managers and participants who are determined eligible for training and can make informed decisions related to their training options. The State ETPL Coordinator has hosted monthly conference calls with LWIA staff designated as local ETPL program approvers. The conference calls have allowed all LWIAs to meet more frequently and reduce travel costs. LWIA concerns are addressed and information can be provided in a group setting. The conference calls also serve as a forum for the LWIAs and the State ETPL Coordinator to collaborate in drafting policies and procedures. The updated ETPL policy will clarify the State ETPL Coordinator and LWIA roles and responsibilities as well as outline the application process for training providers and provider responsibilities. LWIAs continue to be fully engaged in the revisions to the ETPL policy. In PY 2012, the State ETPL Coordinator, in collaboration with LWIAs, drafted the Training Program Credential Checklist (see Addendum 1). The Checklist is designed to assist the LWIA approvers in order to determine whether educational programs should be listed on the ETPL as well as whether the program will result in a credential recognized by WIA Title IB for performance measures and reporting outcomes as defined by the USDOL. The Checklist is also intended to be a tool to assist the LWIA in identifying the type of credential that a participant could attain upon completion of a particular program, including whether the credential is industry recognized, stackable, portable, or accredited as defined in Training and Employment Guidance Letter (TEGL) 15-10/Attachment 2, “Credential Resource Guide.” The Checklist also requires justification as to whether the type of credential selected meets these definitions. The checklist further requires LWIA boards to indicate whether the training provider’s program aligns with the respective LWIA sector strategy, the in-demand occupations in the local workforce area, and whether the training is expected to result in an employment outcome. Arizona PY12 WIA Title IB Annual Report - 19 ARIZONA APPRENTICESHIP PROGRAM The Arizona Apprenticeship Program was transferred from the Arizona Commerce Authority to the Arizona Department of Economic Security WIA Section to better align it with other workforce development programs during the last quarter of PY 2011. Being co-located provides both WIA and Apprenticeship Program staff the ability to share information relevant to workforce development. The Arizona Apprenticeship Program staff conducted site visits to the Local Workforce Investment Areas (LWIAs) to educate staff on the benefits of partnering with Registered Apprenticeship programs. The Arizona Commerce Authority is currently identified as the State Registration Agency. During the 2013 legislative session, changes will be required to transfer the state registration agency designation to the Arizona Department of Economic Security in the Arizona Revised Statutes. RAPID RESPONSE State-level Rapid Response activities are managed by the (DES) WIA Field Operations Supervisor. The Supervisor is responsible for the entry of Workers Adjustment and Retraining Notification (WARN) into the Arizona Job Connection (AJC) System. Local Workforce Area Rapid Response Coordinators are responsible for connecting Dislocated Workers to WIA Title IB resources. In October and November, 2012, the U.S. Department of Labor provided funding for Technical Assistance to the state. Contracts were awarded to KOG Associates – Craig Palmquist and Lanter Consulting Group – Bob Lanter. The State of Arizona coordinated regional technical assistance sessions throughout the state to conduct a statewide assessment of Rapid Response programs. This was accomplished by gathering information to develop an Arizona Rapid Response Manual utilizing TEGL No. 31-11 and the strategies outlined in TEGL No. 09-12. The assessment identified gaps, strengths and deficiencies in Arizona’s Rapid Response service delivery. Based on this information, the trainer developed effective strategies that included promoting early intervention to allow Rapid Response teams to develop the appropriate service delivery approach for the impacted employees as well as working proactively with business services in assisting employers. The state has a waiver which allows Rapid Response funds to be used for incumbent worker training in the context of layoff aversions activities. This waiver allows for a broader range of services to be provided to Dislocated Workers. These tools will provide direction on how to implement effective Rapid Response “roundtables” as Arizona moves forward in the implementation of its state workforce plan. Arizona PY12 WIA Title IB Annual Report - 20 COST EFFECTIVENESS Program *Overall for all programs Adult Program Dislocated Worker Program Youth Program PY 2012 Participants 13,362 5,770 3,425 4,167 Cost per Participant *$3,621.85 $2,184.62 $4,923.52 $3,095.00 *Overall includes Administration Expenses Arizona expended WIA Title IB funds in the amount of $48,395,195 (inclusive of administration expenses) to provide services and activities through the Arizona Workforce Connection OneStop system for PY 2012. A total of 13,362 participants were served through formula funding provided to the 12 LWIAs. LWIAs also provided services to Arizona’s businesses and impacted workers through Rapid Response funded activities by providing assistance with lay-offs and closures. Based upon program performance, the expenditures per client appear adequate to meet the training needs of the WIA client population. The average cost per participant for the Youth and Dislocated Worker Program has increased from the PY 2011 levels. However, the average cost per participant for the Adult Program has decreased from the PY 2011 levels. The LWIAs have developed creative training arrangements with community organizations to provide opportunities for participants in order to address the increase in the number of clients seeking services. Arizona continues to meet or exceed performance measures for WIA Title 1B. Monitoring activities conducted on both the programmatic and fiscal operations of the LWIAs indicate that the costs are reasonable and clients are receiving the services needed to re-enter or progress in the workforce. SERVICES TO VETERANS The following highlights activities provided to Arizona’s Veteran population during Program Year 2012: RETURNING SERVICE MEMBERS OR RECENTLY SEPARATED VETERANS AS WIA TITLE IB DISLOCATED WORKERS The mission of the LWIAs is to develop and implement strategies in partnership with other workforce programs and community partners to identify potentially qualified returning military service members or recently separated veterans as Dislocated Workers. Once identified, LWIAs are required to determine the eligibility of such individuals as Dislocated Workers. Arizona PY12 WIA Title IB Annual Report - 21 LOCAL VETERAN EMPLOYMENT REPRESENTATIVE AND DISABLED VETERAN OUTREACH PROGRAM REPRESENTATIVE DES, WIA Title IB and USDOL -Veterans Employment Training Services (VETS), under the provisions of United States Code, Title 38, Chapter 41 and Jobs for Veterans Act, PL 107-288 provided "Priority of Services" to Special Disabled Veterans, Disabled Veterans, Veterans, and Eligible Spouse in all Employment Services offices and One-Stop Centers. Through the $3,042,000 year-to-year, 100 percent federally funded grant from U.S. Department of Labor/Veterans Employment Training Services, the DES/EA employs 33 Disabled Veteran Outreach Program representatives (DVOPs) and 21 Local Veteran Employment Representatives (LVERs) statewide. The DVOP staff facilitated intensive services to veterans with special employment and training needs. DVOP staff may include any combination of the following services, but at a minimum the first two are required: • • • • • • • • Conduct an assessment (minimum requirement); Develop a plan of action which is documented (minimum requirement); Provide career guidance; Coordinate support services; Make job development contacts; Provide referrals for training; Make referrals to job openings; and Conduct follow-up at 30, 90, and 180 days after employment placement to assist in retention. DVOP staff targeted their services to special disabled veterans, economically or educationally disadvantaged veterans, and veterans with other barriers to employment, especially homeless veterans. LVER staff focused their efforts on developing relationships with employers in the community to facilitate providing job development services to job ready veterans. For the reporting period October 1, 2011 through September 30, 2012, the total number of veterans and eligible persons seen by the DES Employment Administration was 19,875. TRANSITION ASSISTANCE PROGRAM (TAP) The Transition Assistance Program (TAP) was established to meet the needs of separating service members during their period of transition into civilian life by offering job-search assistance and related services. TAP helps service members and their spouses make the initial transition from military service to the civilian workplace with less difficulty and less overall cost to the government. An independent national evaluation of the program estimated that service members who had participated in TAP, on average, found their first post-military job three weeks sooner than those who did not participate in TAP. Arizona PY12 WIA Title IB Annual Report - 22 TAP consists of comprehensive three-day workshops at selected military installations nationwide. Professionally-trained workshop facilitators from the DES Employment Services (ES) LVER/DVOP staff, military family support services, USDOL contractors, or VETS staff present the workshops. LOCATION SERVICES LVER facilitated services to 336 Transitioning Services Members LVER facilitated services to 576 Transitioning Services Members DVOP facilitated services to 420 Transitioning Services Members LVER facilitated services to 312 Transitioning Services Members LVER/DVOP staff facilitated services to 1,555 Guard, Reserve and family members. Fort Huachuca Davis Monthan Air Force Base Luke Air Force Base Marine Corps Air Station National Guard Program” and Reserve “Yellow Ribbon HOMELESS VETERANS “STAND DOWN” In times of war, exhausted combat units requiring time to rest and recover were removed from the battlefields to a place of relative security and safety. This action was called a “Stand Down.” At secure base camp areas, troops were able to take care of personal hygiene, get clean uniforms, enjoy warm meals, receive medical and dental care, mail and receive letters, and enjoy the camaraderie of friends in a safe environment. Today, “Stand Down” refers to a grassroots, community-based intervention program designed to help the nation's estimated 62,619 homeless veterans who, on any given night, "combat" life on the streets. Homeless veterans are brought together in a single location for one-to-three days and are provided access to the community resources needed to begin addressing their individual problems and rebuilding their lives. LVER and DVOP staff assists in the development, coordination, and facilitation of “Stand Down” events in their locations. Stand Down Phoenix Stand Down Tucson Stand Down Prescott Stand Down Yuma Stand Down Number of Homeless Veterans 1,450 290 240 45 GOLD CARD INITIATIVE The Gold Card Initiative is a joint effort of the United States Department of Labor's Employment and Training Administration (ETA) and the Veterans' Employment and Training Service (VETS) created to ensure post-9/11 era service members were equipped to transition from the military back to the civilian workforce. The Gold Card provides post-9/11 era veterans intensive and follow-up services they need to succeed in today's job market. The collaboration between the VETS-funded programs and the One-Stop Career Centers will facilitate more post-9/11 veterans returning to the workforce when provided under the Veterans Priority of Service. Arizona PY12 WIA Title IB Annual Report - 23 Arizona has embraced the Gold Card Initiative in all the One-Stop offices throughout the state. Upon obtaining a Gold Card, an eligible veteran can present the Gold Card at his/her local OneStop Career Center to receive enhanced intensive services including six months of follow-up. All veterans are scheduled to meet with a DVOP staff member immediately upon presentation of their Gold Card. The DVOP staff conduct assessments to determine if the veteran meets eligibility for Title 38. Once eligibility is established, the veteran is provided an array of intensives service to include but not limited to: • • • • • • • • Job readiness assessment, including interviews and testing; Development of an Individual Development Plan (IDP); Career guidance through group or individual counseling that helps veterans in making training and career decisions; Provision of labor market, occupational and skills transferability information that inform educational, training, and occupational decisions; Referral to job banks, job portals and job openings; Referral to employers and registered apprenticeship sponsors; Referral to training by WIA-funded or third party service providers; and Monthly follow-up by an assigned case manager for six months. DVOP staff are required to register veterans in Arizona Job Connection (AJC) and record all services provided including the 30, 60, 90, and 180 day follow-up services in the case notes. Manual and automated reports are generated to ensure the staff conducts timely followups. At any time it is discovered that the veteran needs additional services, a re-assessment is completed and intensive services are provided. DVOP and LVER staff promoted a variety of additional initiatives this year including the Work Opportunity Tax Credit (WOTC). The following table summarizes the number of hiring events conducted during PY 2012: Event Type Job Fairs Hire Our Heroes Heros2Hire Yellow Ribbon No. of Events 88 14 7 19 REPORTING The AJC is a state-specific case management system that Arizona DES uses by contracting with America’s Job Link Alliance (AJLA) for its workforce system information. The AJLA is currently supplying variations of this workforce software to 23 other states. AJC creates a file that is used to report WIA data to the USDOL/ETA. The WIA data is reported in aggregate form through the ETA Data Reporting and Validation System (DRVS) in compliance with the USDOL to ensure both the accuracy and uniformity of the reported data in compliance with Arizona PY12 WIA Title IB Annual Report - 24 reporting requirements and USDOL. WIA data shall continue to be reviewed by USDOL as part of the data validation required activity. FISCAL Arizona ensures that all required elements are reported uniformly so a state-by-state comparison can be made. The only acceptable form to report all program related expenditures is the “Contractor Accrued Expenditure and Cash Draw Reimbursement Report” and local areas use the accrual method of reporting. It is also understood that all program expenditures will comply with OMB Circular A-87 for governmental entities, Public Law; 105-220 of the 105th Congress referred to as the Workforce Investment Act of 1998. FIVE PERCENT DISCRETIONARY FUNDS The Full-Year Continuing Appropriations Act, 2011 (Public Law 112-10, Division B, Titles I and VIII) decreased the base portion of Adult and Dislocated Worker funding states were expected to receive on July 1 and decreased the portion of the formula grant funds the Governors may reserve for statewide activities from 15 percent to five percent. As a result, states were authorized to reserve for state administration no more than five percent of the total allotment for WIA Youth, Adult and Dislocated Worker Programs. These funds were used for required statewide activities which included: • Disseminating Eligible Training Provider List (ETPL) web-site: A portion of the funds were used to maintain and continuously update the ETPL web-site with the most current information on training programs and providers in order to give individuals a variety of training programs and occupational choices customized to their needs. • Provide technical assistance to LWIAs that fail to meet performance measures: Technical assistance and capacity building funds were provided to assist LWIAs who have failed to meet or may fail to meet performance levels in any of their program initiatives. DES also provided technical assistance to LWIAs by evaluating their data to enable them to improve performance levels. • Provide incentive grants: Incentive funds were not allocated to local areas due to the reduction of statewide activity funding from 15 percent to five percent (See Waivers). • Evaluation of WIA activities for Youth/Adult/Dislocated Worker and promote methods for achieving high-level performance: Technical assistance was provided through conferences with workshops conducted by DES and federal speakers. WIA staff from local areas exchanged information about effective, innovative methods used to provide services to WIA participants and achieve high levels of performance. Arizona PY12 WIA Title IB Annual Report - 25 • Provide additional assistance to local areas that have a high concentration of eligible youth: Funds were not allocated to local areas due to the reduction of statewide activity funding from 15 percent to five percent (See Waivers). • Operating a fiscal and management accountability system: Updated and maintained internal database systems used for MIS, evaluating performance measures and tracking expenditures. • Submitting required state and federal reports: Existing database systems were updated to meet • the state and federal reporting requirements. Rapid Response activities: Established a state-level Rapid Response point of contact to monitor statewide Rapid Response activities which are carried out by local workforce area coordinators. Funding was provided for maintaining an automated system for accessing rapid response activities information. Note: Some of the above State-wide mandated activities were partly funded by the PY10/FY11 -10 percent discretionary funds. Optional activities funded by five percent discretionary funds included: Ø AJC: The implementation of AJC, the new case management system, was funded in part by WIA five percent discretionary funds. Ø Arizona Apprenticeship Program activities. Arizona received Section 503 (Title V) Incentive funds for exemplary performance based on PY 2010 outcomes. These funds were allocated to LWIAs based on exceeding negotiated levels of performance in the prior year. STATE EVALUATION ACTIVITIES CUSTOMER SATISFACTION SURVEYS The USDOL has mandated the survey of two customer groups for the WIA performance calculation. The two groups are the employer and exiter communities. The USDOL requires all surveys to contain three specific questions on a “1 to 10” scale with one (1) being the lowest and ten (10) being the highest. The employer populations surveyed are those employers who registered or received some service within a specific timeframe prior to the survey. The exiter populations are those clients who have exited from the WIA program and are no longer receiving services, but are still in a followup status. Arizona PY12 WIA Title IB Annual Report - 26 Customer Satisfaction outcomes are reported at the State level. A summary of the outcomes can be found in Table A-“State Performance Table” in this report. BALANCED SCORECARD The Balanced Scorecard is a performance measurement tool designed to measure the right things–not merely measure things right–and to focus on business measures not required by the U.S. Department of Labor. The Balanced Scorecard will provide evidence-based quantifiable information that can be used to continuously improve services to business customers. A team of State and Local workforce system partners will create the Scorecard and advise the Workforce Arizona Council (WAC) on measures to consider. The Balance Scorecard is a performance management dashboard that has been drafted to measure financial performance, customer service, internal business processes, and staff performance on a quarterly basis. By quantifying goals it will ensure that the system is effectively providing and creating a workforce that meets the needs of employers in every industry. The baseline numbers will be used to set goals and compared to the quarterly results. Members of the WAC’s Quality Assurance Committee are currently reviewing the drafted scorecard and prioritizing the measurements by considering their importance and the ease of data collected for calculations. It is anticipated that the data collected will help businesses understand the features and benefits of the support provided through the Arizona workforce system and partner agencies. COMMON MEASURES Common measures permits the State of Arizona to replace the existing 17 measures (15 statutory and two customer satisfaction) with the Common Measures delineated in Training and Employment Guidance Letter 17-05. For Program Year (PY) 2013, the State of Arizona will be operating under the following nine Common Measures: Adult Dislocated Workers Entered Employment Entered Employment Retention Retention Average Earnings Average Earnings Youth Placement in Employment or Education Attainment of a Degree or Certificate Youth Literacy and Numeracy Gains for Youth Although customer satisfaction measures and performance accountability will no longer apply under Common Measures, the State of Arizona understands that customer satisfaction activities and reporting is still required and will be included in the WIA Annual Report. In preparation for the transition to Common Measures, the DES WIA Section conducted an overview of the Common Measures via web conference with the LWIAs. Emphasis was placed on the Youth Program measures. This web conference was followed up by three in-person state Arizona PY12 WIA Title IB Annual Report - 27 regional technical assistance sessions in which DES WIA Section staff met with LWIA staff to provide a more in-depth understanding of the Common Measures. Approximately 125 LWIA and provider staff attended the sessions. CORE SERVICE PILOT In September, 2012, the Division of Employment and Rehabilitation Services/Employment Administration staff met with representatives of the local workforce investment areas (LWIA) to discuss functionality concerns regarding the AZ Job Connection (AJC) automated system. One of the primary issues resulting from these discussions was the inability of LWIA staff to provide a basic core service, specifically job referrals for customers who were not to be enrolled in WIA Title 1B programs for various reasons, to job orders with suppressed referral information at the employer’s request. This issue appeared to be more significant in rural areas where an Employment Service staff person may not be readily available to complete such a referral. A “seamless” service delivery mechanism was needed. In order to address this issue, the Core Service Task Force was created. • • • • Establish a referral process for WIA staff to refer non-WIA Title 1B customers to publiclimited and private job orders posted in AJC; Ensure AJC is used to capture WIA job referral performance activities/outcomes; Evaluate One-Stop Center processes and how Core Services are delivered/coordinated; and Integrate “stand alone” job boards operated by various local workforce areas into AJC. In order to accomplish the stated objectives, it was necessary to create new roles in AJC for LWIA staff and train this staff so that they could create Employment Service enrollments for job referral purposes. Staff would also be trained on how to enter job orders into AJC and “result” (closeout) the job orders. The Task Force agreed to “meet” via web conference with the targeted goal of having the selected LWIA staff being assigned Employment Service roles in AJC by January 1, 2013. The Employment Administration’s Support Unit’s (EASU) Training Section provided training to 14 LWIA staff via web conferencing. These staff represented the following LWIAs: Mohave/LaPaz, Navajo/Apache, Yuma, Yavapai Counties and Southeastern Arizona Workforce Connection. Participating staff were surveyed at the end of the pilot. Results of the survey indicated that the pilot was successful in its impact on providing timely and seamless customer service and is being further evaluated to incorporate its practices statewide as Arizona pursues the development of functionally aligned service delivery model. Arizona PY12 WIA Title IB Annual Report - 28 DES DEMONSTRATION PROJECT DES is leading a comprehensive and integrated effort to reinvent the safety net system. This new system will embody the vision of increasing the capacity of its consumers and, where possible, reduce their dependency on public supports. The program-centric approach of the existing system is juxtaposed against a person-centric system where the emphasis is inverted to focus on the needs of the person being served. Benefits, goods and services are aligned based on the needs of the individual consumer so that programs of the safety net can then become tools in which the individuals’ ability to attain their own level of self-sufficiency and freedom from the safety net are enhanced. DES, with the support and engagement of the broader Arizona community, will implement this Demonstration Project in order to develop and refine this new construct. DES will also identify steps and resources needed for the shift from the existing safety net structure, culture and practice to the proposed model. The Demonstration Project will involve 1,000 individuals currently being served by DES programs, including the programs of the workforce system. The Department will also seek the advice of its Academic Advisory Board, Federal Policy Team and National Stakeholders Group as it sets up and implements the Demonstration Project. PERFORMANCE DATA To ensure data integrity, the DES WIA Section reviews each LWIA’s quarterly performance utilizing the Data Reporting and Validation System (DRVS). This program detects and calculates performance warning and rejects errors. The WIA Section Field Operations Liaisons work throughout the year with assigned LWIAs to review WIA performance data and assist them in improving program operations and the collection of accurate data collection. PY 2012 marks the last year Arizona will be using the statutory performance indicators. Starting with PY 2013, Arizona will use the nine WIA Title IB Common Measures. For the second year in a row, the State invited two LWIA Directors to participant in the annual performance measure negotiation with USDOL. In setting performance goals for the LWIAs, the State sought to establish measures that were realistic, attainable, and demonstrate continuous improvement. Justification for each of the measures was considered relative to the economic conditions of the State of Arizona, past performance, and baseline data for each of the measures as well as methodology as identified by the USDOL. As required by the USDOL, Arizona uses the USDOL technical specifications for calculating each of the WIA core indicators/measures and to develop the subsequent state and local baseline performance goals. Each local area was provided with the USDOL technical specifications and the state generated local area baseline data to conduct a validation process. Using this baseline information, the state requested from each LWIB the proposed level of performance for each of Arizona PY12 WIA Title IB Annual Report - 29 the core indicators. If the level of performance deviated from the baseline generated by the USDOL methodology for the state, the LWIA was required to provide the documentation used to justify the proposed goals to include a review of past performance. DES uses wages from the Unemployment Insurance (UI) Wage Record Interchange System (WRIS), and for the first time the Federal Employment Data Exchange System (FEDES) to calculate the employment based performance measures for the WIA Quarterly (9090) and Annual (9091) reports. These wages are also applied to the Employment Service (ES) (9002), Veterans (Vets) 200 reports and the Trade Adjustment Assistance (TAA) reports. Negotiated levels of performance are evaluated using the following criteria: • Failed if the final percentage is less than 80 percent of the negotiated performance measure target; • Met if the final percentage is at 80-100 percent of the negotiated performance measure target; and • Exceeded if the percentage is above the 100 percent of the negotiated performance measure target. Performance measures and associated goals for PY 2012 WIA Title IB were: Adult Entered Employment Rate Employment Retention Rate Average Earnings Employment and Credential Rate Dislocated Worker Entered Employment Rate Employment Retention Rate Average Earnings Employment and Credential Rate Older Youth Entered Employment Rate Employment Retention Rate Earnings Change Credential Rate Younger Youth Skill Attainment Rate Diploma Rate Retention Rate 73.5% 84.0% $12,600 66.0% 83.0% 87.5% $16,400 72.0% 73.0% 82.0% $4,050 50.0% 83.0% 68.0% 66.0% Arizona PY12 WIA Title IB Annual Report - 30 STATE PERFORMANCE TABLES Table A – Workforce Investment Act Customer Satisfaction Results Customer Satisfaction Negotiated Performance Level Actual Performance LevelAmerican Customer Satisfaction Index # of Surveys Completed # of Customers Eligible for the Survey # of Customers included in the Sample Response Rate % Goal Achieved Participants 80.0% 83.1% 807 850 850 94.9% 118.6% Employers 71.0% 68.1% 502 541 541 92.8% 130.7% Table B – Adult Program Results Reported Information Negotiated Performance Level Actual Performance Level Entered Employment Rate 73.5% 75.0% Employment Retention Rate 84.0% 84.0% % Goal Achieved 1,793 102.0% 2,391 1,875 100.0% 2,232 Average Earnings $12,600 $13,217 $23,592,813 104.9% 1,785 Employment and Credential Rate 66.0% 66.5% 1,247 100.8% 1,874 Table C – Outcomes for Adult Special Populations Reported Information Entered Employment Rate Public Assistance Recipients Receiving Intensive or Training Services 73.6% Employment Retention Rate 82.6% Average Earnings Rate $11,590 Employment and Credential Rate 739 1,004 549 76.1% 79.7% 665 66.1% $6,003,531 Individuals with Disabilities Veterans 137 180 118 52.5% 78.4% 148 $15,297 $1,652,105 32 61 29 $8,516 $238,453 108 28 494 88 18 66.2% 133 67.2% 82.9% 37 518 747 Older Individuals 56.3% 32 207 308 194 234 $13,338 $2,427,544 182 61.3% 130 212 Arizona PY12 WIA Title IB Annual Report - 31 Table D – Other Outcome Information for the Adult Program Reported Information Individuals Who Received Only Core and Intensive Services Individuals Who Received Training Services Entered Employment Rate 77.1 % Employment Retention Rate 84.8% Average Earnings Rate 1,069 724 72.0% 1,386 1,119 1,005 756 82.9% 1,320 912 $14,845,729 $8,747,084 $14,058 $11,998.7 1,056 729 Table E – Dislocated Worker Program Results Reported Information Negotiated Performance Level Entered Employment Rate 83.0% 81.3% Employment Retention Rate 87.5% 89.1% Average Earning $16,400 $16,463 Employment and Credential Rate 72.0% 70.2% % Goal Achieved Actual Performance Level 1,758 2,162 1,742 1,956 $26,438,755 1,606 903 98.0% 101.8% 100.4% 97.5% 1,286 Table F – Outcomes for Dislocated Worker Special Populations Reported Information Veterans Entered Employment Rate 83.5% Employment Retention Rate 85.8% Average Earnings $20,109 Employment and Credential Rate 74.1% Individuals with Disabilities 152 182 115 134 $2,091,361 104 86 116 70.6% 76.9% $14,676 77.8% 12 17 10 13 $146,757 10 7 9 Older Individuals 74.7% 86.3% $16,624 67.2% 355 475 327 379 $5,103,465 307 172 256 Displaced Homemakers 44 52 46 53 $398,665 41 31 38 84.6% 86.8% $9,724 81.6% Table G – Other Outcome Information for the Dislocated Worker Program Reported Information Entered Employment Rate 82.8% Employment Retention Rate 88.2% Average Earnings Individuals Who Received Only Core and Intensive Services Individuals Who Received Training Services $16,634 1,051 1,270 1,051 1,191 $15,852,168 79.3% 90.3% $16,212 953 707 892 691 765 $10,586,587 653 Table H.1 – Youth (14-21) Program Results Reported Information Negotiated Performance Level Actual Performance Level Placement in Employment or Education N/A 63.2% Attainment of Degree or Certificate N/A 64.6% Literacy and Numeracy Gains N/A 46.9% 943 1,493 1,005 1,555 283 % Goal Achieved N/A N/A N/A 604 Arizona PY12 WIA Title IB Annual Report - 32 Table H.2 – Older Youth (19-21) Program Results Reported Information Negotiated Performance Level % Goal Achieved Actual Performance Level Entered Employment Rate 73.0% 71.2% Employment Retention Rate 82.0% 84.7% Six Months Earnings Increase $4,050 $4,648 Credential Rate 50.0% 46.6% 366 514 376 444 $1,882,290 405 304 97.5% 103.3% 114.8% 93.2% 653 Table I – Outcomes for Older Youth Special Populations Reported Information Entered Employment Rate Employment Retention Rate Six Months Earnings Increase Credential Rate Public Assistance Recipients 67.5% 80.9% $4,366 41.8% 179 0 0% 265 144 Individuals with Disabilities Veterans 1 100.0% 18 60.0% 0 30 13 68.4% Out-of-School Youth 320 71.6% 447 335 85.0% 178 1 19 394 $720,414 17,426 $85,603 $1,621,445 $17,426 $5,350 165 1 16 130 1 15 100.0% 311 37.5% 1 $4,504 360 256 46.2% 40 554 Table J – Younger Youth (14-18) Program Results Reported Information Negotiated Performance Level Actual Performance Level Skill Attainment Rate 83.0% 82.9% Youth Diploma or Equivalent Rate 68.0% 71.1% Retention Rate 66.0% 67.7% % Goal Achieved 1,932 99.9% 2,331 589 828 632 104.6% 102.6% 934 Table K – Outcomes for Younger Youth Special Populations Reported Information Public Assistance Recipients Skill Attainment Rate 82.1% Youth Diploma or Equivalent Rate 67.8% Retention Rate 66.7% 1,145 1,394 339 500 309 463 Individuals with Disabilities 83.9% 75.4% 51.4% 146 174 43 57 36 70 Out-of-School Youth 78.1% 63.6% 62.0% 622 796 180 283 250 403 Arizona PY12 WIA Title IB Annual Report - 33 Table L – Other Reported Information 12 Month Employment Retention Rate Reported Information Adults 75.7% Dislocated Workers 81.0% Older Youth 1,525 2,014 1,626 12 Month Earning Increase (Adults & Older Youth) or 12 Months Earning Replacement (Dislocated Workers) $5,002 $108 Placements for Participants in Nontraditional Employment $9,082,959 5.0% 1,816 $25,546,189 90 1,793 21 1.2% Wages at Entry into Employment for those who Entered Unsubsidized Employment $5,321 $7,137 $8,959,916 1,684 $11,861,643 2,008 23,703,225 1,758 1,662 335 $1,731,274 5 $1,060,915 74.6% $4,275 449 1.4% 405 $3,274 366 Entry into Unsubsidized Employment Related to the Training Received of Those Who Completed Training Services 44.3% 39.8% 474 1,069 418 1,051 324 Table M – Participation Levels Reported Information Total Participants Served Total Exiters Total Adult Customers 87,270 80,968 Total Adult Self-Service 78,099 75,641 WIA Adult 83,869 78,902 Actual WIA Adults Served 5,770 3,261 WIA Dislocated Worker 3,425 2,082 Total Youth (14-21) 4,167 1,705 Younger Youth (14-18) 2,793 1,076 Older Youth (19-21) 1,374 629 Out-of-School Youth 2,045 989 In-School Youth 2,122 716 Table N – Cost of Program Activities Program Activity Total Federal Spending Local Adults $12,605,245 Local Dislocated Workers 16,863,072 Local Youth 12,896,859 Rapid Response (up to 25%) §134 (a) (2)(A) 2,522,801 Statewide Required Activities (up to 15%) §134(a)(2)(B) 1,005,252 Program Activity Description Statewide Allowable Activities §134(a)(3) State Administration Demonstration Projects Total of All Federal Spending Listed Above 2,189,660 312,306 $48,395,195 Arizona PY12 WIA Title IB Annual Report - 34 LOCAL WORKFORCE INVESTMENT AREAS PERFORMANCE TABLES Table O – Local Performance Coconino County Total Participants Served ETA Assigned # 04065 Total Exiters Adults 3,075 Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth 13 9 32 2,832 9 6 Younger Youth Negotiated Performance Level 74.0% Actual Performance Level 100.0% Dislocated Workers Older Youth Adults Dislocated Workers Older Youth Younger Youth 84.0% 75.0% 85.0% 84.0% 82.0% 70.0% 89.5% 100.0% 93.1% 90.0% 75.0% 73.3% Adults Dislocated Workers $12,500 $13,120 $17,018 $23,172 Older Youth Adults Dislocated Workers Older Youth $3,000 55.0% 65.0% 49.5% $1,828 47.8% 60.0% 71.4% Younger Youth Younger Youth 75.0% 83.0% 100.0% 100.0% Youth (14-21) N/A 90.9% Youth (14-21) N/A 93.8% Youth (14-21) N/A 0.0% Reported Information Adults Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains 9 Overall Status of Local Performance Not Met 1 Met 3 % Goal Achieved 135.1% 106.5% 133.3% 109.5% 107.1% 91.5% 104.7% 136.1% 176.6% 60.9% 86.9% 92.3% 144.2% 133.3% 120.5% 0.0% 0.0% 0.0% Exceeded 11 Arizona PY12 WIA Title IB Annual Report - 35 Table O – Local Performance Gila/Pinal Counties ETA Assigned # 04010 Total Participants Served Adults Dislocated Workers Older Youth Younger Youth 5,663 * 74 95 Total Exiters Adults Dislocated Workers Older Youth Younger Youth 5,313 * 26 25 Reported Information Adults Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Negotiated Performance Level 73.5% Actual Performance Level 69.4% Dislocated Workers* Older Youth Adults Dislocated Workers* See REPAC-Table O 74.0% 84.0% See REPAC-Table O Older Youth Younger Youth Adults Dislocated Workers* 82.0% 65.0% $12,600 See REPAC-Table O % Goal Achieved 94.4% 72.4% 86.7% 97.8% 103.2% 95.2% 89.5% $11,952 116.1% 137.7% 94.9% Older Youth $4,050 $6,272 154.9% Adults 66.6% 48.8% 73.3% 41.0% 60.0% 72.5% 74.5% 88.2% 87.3% Dislocated Workers* Older Youth Younger Youth Younger Youth See REPAC-Table O 55.0% 68.0% 83.0% Youth (14-21) N/A 64.6% Youth (14-21) N/A 52.9% Youth (14-21) N/A 23.1% Overall Status of Local Performance Not Met 2 Met 5 Exceeded 4 * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) Arizona PY12 WIA Title IB Annual Report - 36 Table O – Local Performance Maricopa County ETA Assigned # 04035 Total Participants Served Adults Dislocated Workers Older Youth Younger Youth 18,936 800 254 422 Total Exiters Adults Dislocated Workers Older Youth Younger Youth 19,008 561 140 226 Adults Dislocated Workers Negotiated Performance Level 73.5% 76.1% Actual Performance Level 73.8% 80.3% Older Youth Adults Dislocated Workers Older Youth Younger Youth Adults 68.9% 84.0% 85.6% 80.0% 65.0% $12,600 74.3% 86.3% 87.6% 83.5% 66.0% $13,463 Dislocated Workers $15,600 $18,090 Adults Dislocated Workers Older Youth Younger Youth $3,645 66.0% 72.0% 50.0% 70.0% $4,631 69.9% 75.2% 48.1% 69.9% Younger Youth 83.0% 78.3% Youth (14-21) N/A 63.8% Youth (14-21) N/A 64.5% Youth (14-21) N/A 59.9% Reported Information Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Older Youth Overall Status of Local Performance Not Met 0 Met 3 % Goal Achieved 100.4% 105.5% 107.8% 102.7% 102.3% 104.4% 101.5% 106.8% 116.0% 127.1% 105.9% 104.4% 96.2% 99.9% 94.3% Exceeded 12 Arizona PY12 WIA Title IB Annual Report - 37 Table O – Local Performance Mohave/La Paz Counties ETA Assigned # 04070 Total Participants Served Adults Dislocated Workers Older Youth Younger Youth 4,474 82 29 137 Total Exiters Adults Dislocated Workers Older Youth Younger Youth 4,293 30 14 30 Adults Dislocated Workers Negotiated Performance Level 73.5% 75.0% Actual Performance Level 81.4% 88.9% Older Youth Adults Dislocated Workers Older Youth Younger Youth Adults 72.0% 84.0% 86.5% 82.0% 65.0% $11,500 87.5% 80.3% 100.0% 80.0% 67.6% $13,559 Dislocated Workers $13,500 $14,179 Older Youth $4,050 Adults Dislocated Workers Older Youth Younger Youth 60.0% 70.0% 49.0% 68.0% $5,734 79.5% 83.3% 66.7% 67.9% Younger Youth 83.0% 77.8% Youth (14-21) N/A 74.3% Youth (14-21) N/A 76.3% Youth (14-21) N/A 16.7% Reported Information Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Overall Status of Local Performance Not Met 0 Met 4 % Goal Achieved 110.7% 118.5% 121.5% 95.6% 115.6% 97.6% 104.0% 117.9% 105.0% 141.6% 132.5% 119.0% 136.1% 99.9% 93.7% Exceeded 11 Arizona PY12 WIA Title IB Annual Report - 38 Table O – Local Performance Navajo/Apache Counties ETA Assigned # 04095 Total Participants Served Adults Dislocated Workers Older Youth Younger Youth 3,409 39 7 7 Total Exiters Adults Dislocated Workers Older Youth Younger Youth 3,054 22 3 4 Adults Dislocated Workers Negotiated Performance Level 73.5% 83.0% Actual Performance Level 100.0% 80.0% Older Youth Adults Dislocated Workers Older Youth Younger Youth Adults 72.0% 84.0% 87.5% 77.0% 65.0% $12,600 100.0% 100.0% 100.0% 100.0% 100.0% $12,839 Dislocated Workers $14,760 $25,693 119.0% 114.3% 129.9% 153.8% 101.9% 174.1% Older Youth $3,300 $8,342 252.8% Adults Dislocated Workers Older Youth Younger Youth 66.0% 71.0% 50.0% 62.0% 80.0% 80.0% 0.0% 100.0% Younger Youth 83.0% 83.3% 121.2% 112.7% 0.0% 161.3% 100.4% Youth (14-21) N/A 75.0% Youth (14-21) N/A 75.0% Youth (14-21) N/A 0.0% Reported Information Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Overall Status of Local Performance Not Met 1 Met 1 % Goal Achieved 136.1% 96.4% 138.9% Exceeded 13 Arizona PY12 WIA Title IB Annual Report - 39 Table O – Local Performance Nineteen Tribal Nations ETA Assigned # 04090 Total Participants Served Adults Dislocated Workers Older Youth Younger Youth 331 * 96 246 Total Exiters Adults Dislocated Workers Older Youth Younger Youth 139 * 57 101 Adults Dislocated Workers* Negotiated Actual Performance Level Performance Level 71.0% 73.9% See REPAC-Table O Older Youth Adults Dislocated Workers* Older Youth Younger Youth Adults 71.0% 83.0% See REPAC-Table O 85.0% 60.0% $11,000 Dislocated Workers* See REPAC-Table O Reported Information Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Older Youth $4,050 Adults Dislocated Workers* Older Youth Younger Youth 62.5% See REPAC-Table O 43.0% 68.0% Younger Youth 75.0% 84.9% 105.6% 90.5% 61.0% $9,712 106.5% 101.7% 88.3% $6,785 167.5% 57.0% 91.2% 39.7% 71.1% 92.3% 104.6% 101.7% 83.0% 84.4% Youth (14-21) N/A 55.2% Youth (14-21) N/A 65.9% Youth (14-21) N/A 3.0% Overall Status of Local Performance Not Met 0 Met 3 % Goal Achieved 104.1% 102.3% Exceeded 8 * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) Arizona PY12 WIA Title IB Annual Report - 40 Table O – Local Performance Phoenix, City of ETA Assigned # 04025 Total Participants Served Adults Dislocated Workers Older Youth Younger Youth 16,109 669 327 517 Total Exiters Adults Dislocated Workers Older Youth Younger Youth 15,639 460 122 217 Adults Dislocated Workers Negotiated Performance Level 76.0% 85.0% Actual Performance Level 72.2% 76.5% Older Youth Adults Dislocated Workers Older Youth Younger Youth Adults 72.4% 85.0% 90.0% 82.5% 66.0% $13,500 66.4% 82.4% 88.6% 84.4% 63.2% $14,556 Dislocated Workers $17,000 $18,911 Adults Dislocated Workers Older Youth Younger Youth $4,000 66.2% 72.0% 50.0% 68.0% $3,456 64.9% 69.9% 45.7% 83.6% Younger Youth 83.0% 81.8% Youth (14-21) N/A 62.6% Youth (14-21) N/A 59.0% Youth (14-21) N/A 35.8% Reported Information Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Older Youth Overall Status of Local Performance Not Met 0 Met 11 % Goal Achieved 95.0% 90.0% 91.7% 96.9% 98.4% 102.3% 95.8% 107.8% 111.2% 86.4% 98.0% 97.1% 91.4% 122.9% 98.6% Exceeded 4 Arizona PY12 WIA Title IB Annual Report - 41 Table O – Local Performance Pima County ETA Assigned # 04030 Total Participants Served Adults Dislocated Workers Older Youth Younger Youth 12,259 1,309 382 818 Total Exiters Adults Dislocated Workers Older Youth Younger Youth 10,926 726 161 274 Adults Dislocated Workers Negotiated Performance Level 71.5% 83.0% Actual Performance Level 75.1% 79.9% Older Youth Adults Dislocated Workers Older Youth Younger Youth Adults 72.5% 82.5% 85.7% 80.1% 62.0% $12,600 67.0% 77.8% 88.0% 76.8% 66.2% $11,784 Dislocated Workers $15,000 $14,443 Older Youth Adults Dislocated Workers Older Youth Younger Youth $3,645 66.5% 71.0% 42.5% 68.0% $4,844 64.2% 64.1% 39.0% 69.5% Younger Youth 81.5% 82.0% Youth (14-21) N/A 59.9% Youth (14-21) N/A 69.0% Youth (14-21) N/A 5.7% Reported Information Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Overall Status of Local Performance Not Met 0 Met 9 % Goal Achieved 105.0% 96.3% 92.4% 94.3% 102.7% 95.9% 106.8% 93.5% 96.3% 132.9% 96.5% 90.3% 91.8% 102.2% 100.6% Exceeded 6 Arizona PY12 WIA Title IB Annual Report - 42 Table O – Local Performance REPAC Dislocated Worker Consortium* Total Participants Served Dislocated Workers 208 ETA Assigned # 04010 Total Exiters Dislocated Workers 58 Negotiated Performance Level Reported Information Actual Performance Level % Goal Achieved Entered Employment Rates Dislocated Workers 83.0% 91.6% 110.4% Retention Rates Dislocated Workers 87.5% 98.0% 112.0% Average Earnings (Adults/DWs) Dislocated Workers $15,000 $16,986 113.2% Credential/Diploma Rates Dislocated Workers 72.0% 66.0% 91.7% Overall Status of Local Performance Not Met 0 Met 1 Exceeded 3 * The Dislocated Worker statistics reflected in this chart are those of the Re-Employment and Pre-Layoff Assistance Center (REPAC). This entity administers the Dislocated Worker program on behalf of five local areas that includes Gila/Pinal and Nineteen Tribal Nations. Arizona PY12 WIA Title IB Annual Report - 43 Table O – Local Performance Santa Cruz County ETA Assigned # 04040 Total Participants Served Adults Dislocated Workers Older Youth Younger Youth 830 13 5 60 Total Exiters Adults Dislocated Workers Older Youth Younger Youth 892 12 9 54 Negotiated Performance Level Reported Information Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Actual Performance Level Adults Dislocated Workers Older Youth Adults 70.5% 74.7% 66.0% 83.0% 59.1% 100.0% 58.3% 89.5% Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers 82.0% 80.0% 65.0% $11,340 $13,120 100.0% 100.0% 77.4% $12,118 $14,991 Older Youth $3,400 $3,230 Adults Dislocated Workers Older Youth Younger Youth Younger Youth 66.0% 70.0% 41.0% 61.2% 75.0% 64.7% 14.3% 35.7% 41.7% 86.0% Youth (14-21) N/A 48.5% Youth (14-21) N/A 56.9% Youth (14-21) N/A 0.0% Overall Status of Local Performance Not Met 2 Met 5 % Goal Achieved 83.8% 133.9% 88.3% 107.8% 122.0% 125.0% 119.1% 106.9% 114.3% 95.0% 98.0% 20.4% 87.1% 68.1% 114.7% Exceeded 8 Arizona PY12 WIA Title IB Annual Report - 44 Table O – Local Performance Southeastern Arizona Workforce Connection Total Participants Served ETA Assigned # 04005 Total Exiters Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains 2,613 76 Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth 69 174 2,321 23 17 19 Adults Dislocated Workers Older Youth Adults Dislocated Workers Older Youth Negotiated Performance Level 73.5% 78.0% 73.0% 84.0% 87.5% 82.0% Actual Performance Level 78.1% 85.7% 69.2% 87.8% 88.0% 100.0% Younger Youth Adults Dislocated Workers 65.0% $12,600 $16,000 80.0% $17,055 $21,398 Older Youth Adults Dislocated Workers $4,000 66.0% 72.0% $6,914 71.9% 85.0% Older Youth Younger Youth Younger Youth 50.0% 68.0% 83.0% 60.9% 84.6% 89.5% Youth (14-21) N/A 79.3% Youth (14-21) N/A 70.0% Youth (14-21) N/A 0.0% Reported Information Entered Employment Rates Adults Dislocated Workers Overall Status of Local Performance Not Met 0 Met 1 % Goal Achieved 106.3% 109.9% 94.8% 104.5% 100.6% 122.0% 123.1% 135.4% 133.7% 172.9% 108.9% 118.1% 121.8% 124.4% 107.8% Exceeded 14 Arizona PY12 WIA Title IB Annual Report - 45 Table O – Local Performance Yavapai County ETA Assigned # 04080 Total Participants Served Adults Dislocated Workers Older Youth Younger Youth 5,142 97 37 67 Total Exiters Adults Dislocated Workers Older Youth Younger Youth 5,021 87 19 21 Negotiated Performance Level Reported Information Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Actual Performance Level Adults 74.0% 91.3% Dislocated Workers Older Youth Adults Dislocated Workers Older Youth Younger Youth 85.0% 73.0% 84.0% 87.5% 80.0% 63.0% 94.7% 100.0% 98.5% 96.7% 96.0% 77.4% Adults Dislocated Workers $12,100 $13,500 $14,418 $11,487 Older Youth Adults Dislocated Workers Older Youth $3,500 70.0% 70.0% 50.0% $7,408 77.3% 76.8% 78.3% Younger Youth Younger Youth 64.5% 82.0% 81.3% 89.5% Youth (14-21) N/A 88.6% Youth (14-21) N/A 81.6% Youth (14-21) N/A 0.0% Overall Status of Local Performance Not Met Met Exceeded 0 1 14 % Goal Achieved 123.4% 111.4% 137.0% 117.3% 110.5% 120.0% 122.9% 119.2% 85.1% 211.7% 110.4% 109.7% 156.6% 126.0% 109.1% Arizona PY12 WIA Title IB Annual Report - 46 Table O – Local Performance Yuma County ETA Assigned # 04045 Total Participants Served Adults Dislocated Workers Older Youth Younger Youth 11,028 119 85 218 Total Exiters Adults Dislocated Workers Older Youth Younger Youth 9,464 94 55 96 Negotiated Performance Level Reported Information Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Actual Performance Level Adults Dislocated Workers Older Youth 72.5% 80.0% 73.0% 78.5% 93.1% 69.1% Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers 82.0% 87.5% 82.0% 65.0% $10,700 $13,120 79.3% 86.0% 80.3% 71.8% $11,408 $11,184 Older Youth Adults Dislocated Workers Older Youth Younger Youth Younger Youth $3,500 61.0% 70.0% 50.0% 61.2% 83.0% $3,005 60.7% 70.6% 50.7% 71.0% 94.1% Youth (14-21) N/A 69.0% Youth (14-21) N/A 62.8% Youth (14-21) N/A 82.4% Overall Status of Local Performance Not Met 0 Met 7 % Goal Achieved 108.3% 116.4% 94.7% 96.7% 98.3% 97.9% 110.5% 106.6% 85.2% 85.8% 99.5% 100.9% 101.4% 116.0% 113.4% Exceeded 8 Arizona PY12 WIA Title IB Annual Report - 47 LOCAL WORKFORCE INVESTMENT AREAS STATEWIDE MAP Arizona PY12 WIA Title IB Annual Report - 48 LOCAL WORKFORCE INVESTMENT AREAS CONTACT INFORMATION Local Workforce Investment Areas (LWIAs) were designated initially according to the guidelines outlined in the Workforce Investment Act (WIA). For PY 2012, there were 12 designated LWIAs to provide services in their local areas both directly and indirectly. LWIAs offer an array of services, as specified in their local plans and are accountable to the Local Workforce Investment Boards (LWIBs). The LWIBs are responsible for strategic planning, program oversight, and coordination of resources. Southeast AZ Workforce Consortium Vada Phelps, Director 900 Carmelita Drive Sierra Vista, Arizona 85635 Phone: (520) 439-3542 Coconino County Carol Curtis, Director 110 East Cherry Avenue Flagstaff, Arizona 86001 Phone: (928) 679-7400 Gila/Pinal Consortium Barbara Valencia, Program Manager 5515 South Apache Avenue, Suite 200 Globe, Arizona 85501 Phone: (928) 402-8657 Maricopa County Patricia Wallace 234 North Central Avenue, Suite 3201 Phoenix, Arizona 85004 Phone: (602) 506-4146 Mohave/La Paz Consortium Susie Parel-Duranceau, Director 700 West Beale Street Kingman, Arizona 86401 Phone: (928) 753-0723 ext. 4780 Navajo/Apache Consortium VACANT P.O. Box 668 Holbrook, Arizona 86025 Phone: (928) 524-4167 Nineteen Tribal Nations Ron Trusley, Director 4206 South 62nd Lane Phoenix, Arizona 85043 Phone: (602) 510-9671 Phoenix, City of Cynthia Spell Tweh, Deputy Director 200 West Washington Street, 19th Floor Phoenix, Arizona 85003 Phone: (602) 262-6776 Pima County Arthur Eckstrom, Director 2797 East Ajo Way Tucson, Arizona 85713 Phone: (520) 243-6700 Santa Cruz County Mauricio Chavez, Director 610 North Morley Avenue Nogales, Arizona 85621 Phone: (520) 375-8014 Yavapai County Teri Drew, Regional Director 221 North Marina, Suite 201 Prescott, Arizona 86301 Phone: (928) 778-1422 Yuma County John Morales, Director 3834 West 16th Street Yuma, Arizona 85364 Phone: (928) 329-0990 Arizona PY12 WIA Title IB Annual Report - 49 ADDENDUM Addendum 1 – Training Program Credential Checklist Arizona PY12 WIA Title IB Annual Report - 50