TABLE OF CONTENTS S E CT I O N Arizona Workforce Connection Arizona Economic Environment Arizona Waivers Arizona Highlights Cost Effectiveness Workforce Investment Activities State Performance Tables Local Workforce Investment Areas Performance Tables Local Workforce Investment Area Contact Information P A GE ARIZONA WORKFORCE CONNECTION The Arizona Workforce Connection (AWC) is a statewide system committed to coordinating a comprehensive approach to workforce development. AWC incorporates the state’s economic development goals and strategies using federal, state, and local resources. AWC consists of the Governor’s Council on Workforce Policy (GCWP), 14 Local Workforce Investment Areas (LWIAs) along with their respective Local Workforce Investment Boards (LWIBs), comprehensive One-Stop centers, satellite offices, and an array of workforce partners. This annual report focuses on Program Year (PY) 2010, which covers the timeframe of July 1, 2010 through June 30, 2011. This report describes how WIA Title IB services are provided in Arizona, highlights local and state accomplishments, and concludes with performance results. The website at http://www.arizonaworkforceconnection.com/ is a gateway that allows businesses, job seeking customers, and employment counselors the ability to obtain information related to workforce development. This portal maintains links to the Arizona Virtual OneStop (VOS) system, Arizona’s Workforce Development and Labor Exchange internet based system. Since VOS is a web-based application, it can be accessed from anywhere there is an internet connection. VOS provides access to job seekers and business customers wherever and whenever access is needed. It also provides a comprehensive statewide management information system for WIA Title IB and Wagner-Peyser programs. The system tracks service delivery of WIA participants and allows job seekers the ability to conduct job searches, explore career and training opportunities, and receive information on labor market information and community services. In order to meet the needs of the business community, employers have the ability to utilize VOS for recruiting, posting job orders, and accessing labor market information. AWC’s goal is to support the economic success of individuals, businesses, and communities by improving opportunities for growth. Arizona’s performance substantiates the state’s continuous improvement efforts by successfully meeting or exceeding its negotiated performance standards for PY 2010 under WIA Title IB in spite of the struggling economy in Arizona. Arizona is prepared to meet the workforce challenges by building a comprehensive, seamless system of educational, training, and employment services throughout the state. AWC has created an innovative workforce system that is responsive, cohesive, and accountable, and provides a means to efficiently meet the needs of businesses and job seekers. WIA TITLE IB ANNUAL REPORT | PY 2010 1 ARIZONA ECONOMIC ENVIRONMENT Prior to the recession that began in 2007, Arizona had one of the fastest growing employment markets in the nation. The structure of the Arizona economy, highly tied to the construction industry, made Arizona one of the states hardest hit by the economic and financial crises that started in late 2007. As shown in Table 1, nonfarm employment declined by 0.3 percent during PY 2010, after posting losses of 5.3 percent in PY 2008 and 5.4 percent in PY 2009. Table 1: Percentage Change in Program Year Average Employment - Arizona Source: BLS Current Employment Statistics Industry PY 2007 PY 2008 PY 2009 PY 2010 0.2% -5.3% -5.4% -0.3% Manufacturing -2.8% -8.3% -8.7% -0.7% Natural Resources and Mining 19.5% 1.1% -15.1% 0.0% Construction -10.9% -25.3% -25.9% -5.5% Trade, Transportation and Utilities 1.2% -5.7% -5.4% -0.2% Leisure and Hospitality 1.0% -3.8% -3.9% 1.1% Education and Health Services 4.8% 4.2% 3.1% 3.5% Professional and Business Services -0.6% -8.6% -7.0% -1.0% Financial Activities -3.1% -4.9% -3.7% -1.3% Other Services 2.7% -3.0% -7.2% -3.7% Government 3.9% 0.1% -2.3% -1.1% Information -1.4% -4.4% -6.6% -2.2% Total Nonfarm Although the overall nonfarm growth in PY 2010 was negative, Education and Health Services and Leisure and Hospitality have gained in employment, with Natural Resources and Mining remaining flat. As shown in Table 2 on the next page, nonfarm employment is projected to grow by 0.7 percent in 2011 and 1.4 percent in 2012 for Arizona, resulting in a total of 51,900 new nonfarm jobs over the two year period. Net over-the-year gain started in January 2011 but, even though employment recovery has begun, the speed of the recovery has been weak. Arizona continues to face a slowdown in population growth, high levels of unemployment, large debt loads, reduced income and wealth, weak housing and commercial real estate markets, rising health care costs, and ongoing budget challenges in state and local governments. Table 2 below also reflects the average annual growth rate in total nonfarm employment for Phoenix, Tucson, and Balance of State from PY 2010 and the forecasted growth for PY 2011 and PY 2012. In 2011, all of the counties in Arizona, with the exception of Pima County, are expected to have a positive over-the-year growth rate in nonfarm employment. Arizona is forecast to grow at a rate of 0.7 percent in 2011, with Phoenix growing faster than the state rate at 0.9 percent. The Balance of State is expected to grow more slowly at 0.6 percent. 2 PY 2010 | WIA TITLE IB ANNUAL REPORT Table 2: Forecasted Total Nonfarm Employment, Growth Rate Source: Arizona Department of Administration, Employment and Population Statistics Unit Arizona 2010(a) -2.1% 2011(b) 0.7% 2012(b) 1.4% Phoenix MSA (Maricopa and Pinal Counties) -2.1% 0.9% 1.6% Tucson MSA (Pima County) -2.3% 0.0% 0.8% Balance of State (Arizona less Maricopa, Pinal and Pima Counties) -2.3% 0.6% 1.4% Notes: a) Historical; b) Forecast The state’s seasonally adjusted unemployment rate was 10 percent in May 2010, up 0.4 percent from May 2009, as shown in Table 3. The state’s unemployment rate declined to 9.1 percent for May 2011, matching the national rate. Table 3: Unemployment Rate (Seasonally Adjusted), End of Program Years(s) May 2009 May 2010 May 2011 9.4% 9.6% 9.1% 9.6% 10.0% 9.1% 8.7% 8.9% 8.0% 8.4% 8.7% 7.8% 7.1% 8.7% 7.2% Lake Havasu City - Kingman - Metro 10.6% 10.8% 9.7% Prescott Metro(1)(2) 9.7% 10.1% 9.3% 25.3% 27.3% 27.9% United States Arizona (1) (1)(2) Phoenix - Mesa - Glendale (1)(2) Tucson Metro (1)(2) Flagstaff Metro (1)(2) (1)(2) Yuma Metro Notes: 1) May 2011 Unemployment Rate; 2) Not Seasonally Adjusted With the employment losses in the state, personal income growth (quarterly average), which stood at 2.2 percent in 2006, has seen a steady decline and, with it, the erosion of Arizona’s national ranking in employment growth. Personal income growth has declined to 1.1 percent in 2007, 0.1 percent in 2008, 0.3 percent in 2009 and 0.8 percent in 2010. Arizona ranked second in growth in employment in 2006, but dropped to 22nd in 2007, 47th in 2008, 49th in 2009 and remained in 49th place in 2010. The decline in the state’s average annual growth ranking over recent years parallels the decline in personal income. WIA TITLE IB ANNUAL REPORT | PY 2010 3 ARIZONA WAIVERS The U.S. Department of Labor granted Arizona the following waivers during Program Year (PY) 2010. The waivers were granted with the intent of allowing Arizona the flexibility to implement a more effective workforce system. 1) Waiver of Section 133(b)(4) to increase the allowable transfer amount between Adult and Dislocated Worker funding streams allocated to a local area. This waiver has permitted the transfer of funds between the Adult and the Dislocated Worker funding streams, with the transfer authority limited to 50 percent. The limitation provides flexibility while ensuring consistency with Congressional intent regarding the level of funding appropriated for the WIA Adult and Dislocated Worker programs. This waiver has allowed LWIAs to successfully serve the program most in need of services during the program year while providing the LWIBs the ability to better respond to changes in the economic environment and the local labor market. 2) Waiver of the required 50 percent employer contribution for customized training at WIA Section 101(8)(C). This waiver eliminated the required 50 percent employer contribution for customized training and substitutes a sliding-scale contribution based on the size of the employer. The waiver has afforded more customized training opportunities for smaller businesses or businesses with smaller training budgets, while also allowing greater flexibility in designing and implementing improved programs in larger metro areas. 3) Waiver of the provision at 20 CFR 663.530 that prescribes a time limit on the period of initial eligibility for training providers. This waiver has allowed training providers to offer continuous, uninterrupted service to WIA customers who continue to have the ability to choose their training providers and access training services in their local areas with the highest degree of informed customer choice possible. The primary goal of this waiver is to ensure that the increasing numbers of adults and dislocated workers have a system that can offer training options ensuring maximum customer choice. Arizona currently has 212 active providers and 2,781 active training programs. This is an increase from 99 active providers and 537 training programs prior to the implementation of the waiver. 4) Waiver of WIA Section 123 requires that providers of Youth Program elements be selected on a competitive basis. This waiver permitted the state to allow its One-Stop Career Centers or partner agencies to directly provide the elements of supportive services, follow-up services, and paid/unpaid work experience for youth programs. By including these elements in the design framework of the WIA Youth Program, One-Stop Career Centers have been able to provide greater continuity of service for youth, and to enhance their case management process. 4 PY 2010 | WIA TITLE IB ANNUAL REPORT 5) Waiver to permit the Gila County Reemployment and Pre-Layoff Assistance Center (REPAC) to negotiate a uniform set of measures and represent the five local areas in preparation of the State annual report as described in Section 136(c); 20 CFR 666.300 and 666.310. This waiver has granted Gila County REPAC the ability to negotiate one set of dislocated worker performance measures that would be applicable to all five of the LWIAs in the consortium collectively. This waiver applies to the negotiations and agreements reached regarding the annual levels of performance for the dislocated worker program only. 6) Waiver of WIA Section 136(h) and 20 CFR 666.420 to apply applicable sanctioning to the Gila County REPAC with regard to those performance measures that were negotiated collectively. This waiver applies to the sanctions for local areas that fail to meet local performance measures and instead apply sanctioning to the Gila County REPAC consortium. In addition, Gila County REPAC assumes all liability for the WIA Title I dislocated worker, rapid response, and incentive funds that it receives on behalf of the five LWIAs that are members of the consortium. WIA TITLE IB ANNUAL REPORT | PY 2010 5 ARIZONA HIGHLIGHTS State Energy Sector Partnership and Training Grant (SESP) Arizona Governor’s Council on Workforce Policy (GCWP) was awarded an SESP grant of $6 million by the Department of Labor (DOL) to develop a statewide strategy for integrating the workforce needs of targeted green energy industries of Energy Efficiency and Renewable Energy in Arizona with education and training. The grant funds were made available by the American Recovery and Reinvestment Act (ARRA) and end on January 28, 2013. The Energy Efficiency industry includes green construction, energy-efficient building, retrofit industries and solar water heating, as well as an energy efficient assessment industry that will serve residential, commercial, and industrial sectors. Renewable Energy includes the electric power industry, including Smart Grid, solar, thermal power, electric vehicle, nuclear, water harvesting and soil reclamation. Lean Six Sigma Green Belt and Black Belt While high tech manufacturing has embedded the Lean Six Sigma practices for decades, healthcare and advanced business services are increasingly rolling these improvement processes into their work environments. The Lean Six Sigma Green Belt and Black Belt certification customized training program is a partnership between the Phoenix Workforce Connection and Arizona State University, and provides a means to match increased demand for Lean Six Sigma certifications by providing customized training to degreed professionals who have been laid off. The Lean Six Sigma Green Belt and Black Belt certification customized training program produced the following results for PY 2010: • • • • • • Nineteen trainees have completed their certification. Seventeen more have completed training and are currently working on their projects. In addition, 21 trainees have completed their four week training and are working on their projects at partner companies. Dozens of private and public sector companies and organizations have stepped up to provide project opportunities for these candidates who work as paid interns at their sites. At least four Black Belt candidates are working on their projects at the City of Phoenix in the Information Technologies Department and the Police Department. Other partner companies and organizations include Insight Technologies, Smart Modules, Banner Behavioral Health, A Road 2 Learning, Fresh Start Women’s Center, A New Leaf, Aero South Products, Datasoft, Avnet, Info Crossing, Excalibur, Still Dental University, Trillium Specialty Hospital, Water Resources Design Services, and Delta Labs. Pathways Out of Poverty Central Arizona Association of Governments (CAAG) received a grant through the DOL to provide a training program in emerging green industries, solar, Heating Ventilation Air Condition (HVAC), building performance and environmental remediation. The targeted population is disadvantaged or dislocated adults. Outreach has been provided to over 600 prospective participants at the Gila-Pinal One- 6 PY 2010 | WIA TITLE IB ANNUAL REPORT Stop offices and satellite centers, and 229 participants have been served and trained. Participants have received 323 occupational certificates such as Occupational Safety and Health Administration/Hazardous Waste Operations and Emergency Response (HazWoper), Solar Installer, and Building Performance Institute Energy Auditor. One hundred forty-two participants have received employability skills training, and 211 have received supportive services. Seventy-four participants have received paid work experience, with average earnings of over $4,000 per participant. Forty-two participants have received full-time employment and more will be entering the workforce once training has been completed. Tuition and direct funding for equipment and faculty development has assisted our community colleges in building capacity by developing new programs that will be continued once the grant has ended. Ex-Offender Re-entry Task Force The Ex-Offender Re-entry Task Force provides services for persons with prior offenses so they can find employment, and thereby improve personal and community quality of life and reduce recidivism. The task force objectives are to: • Continuously identify and create employers that are willing to consider hiring persons with prior offenses; • Establish a volunteer intermediary program to create an entrée between job seekers and potential employers; • Develop a universal assessment for use by all task force organizations; and • Utilize the Community Information and Referral Service re-entry section as the Maricopa Workforce Connection repository for community resources involving re-entry. The task force has adopted two standards of conduct: 1) Commitment to community collaboration as the key to our success; and 2) The use of people-first language instead of “felons” or “ex-offenders” individuals are referred to as a “person with a previous offense”, which identifies him or her as a person first. Business Assistance Center (BAC) The Business Assistance Center (BAC) offers specialized assistance for small business owners, individuals planning to start businesses, people searching for support to acquire and/or maintain their businesses, and people searching for support to acquire and/or maintain their business skills. Yavapai County’s Business Center in Prescott opened April 2010 and provides assistance to home-based or small business with a variety of free services such as business assessment and planning, business skills development, leadership development, labor recruitment and development, notary public, and state of the art tools. In the first year of operation the BAC served 3,952 people and is receiving a 2011 Innovation Award from the National Association of Development Organizations (NADO). Youth Build Grant YouthBuild Phoenix is a program designed to empower young people to rebuild their communities and their own lives with a commitment to education, work, community and their family. WIA TITLE IB ANNUAL REPORT | PY 2010 7 Young people ages 16-24 earn their General Educational Development (GED), acquire a construction trade, and receive leadership training while constructing or rehabilitating new or existing housing for lowincome families in their communities. This year, YouthBuild participants will be building two Leadership in Energy and Environmental Design (LEED) - Certified Platinum level homes in established neighborhoods. These “green” YouthBuild projects support important elements of Phoenix Mayor Phil Gordon’s 17-point Green Phoenix Initiative by building greener neighborhoods throughout the community, educating youth about the importance of creating a “green” city, and actually training youth in sustainable construction. Participants spend 50 percent of their time in the classroom working on their education. Another 40 percent of their time is spent at a construction site gaining valuable one-on-one training and job skills. The other 10 percent of the time is spent working on community service projects, leadership activities and work readiness skills. The program also offers a safe caring environment that promotes involvement in positive peer groups and in the community. 8 PY 2010 | WIA TITLE IB ANNUAL REPORT COST EFFECTIVENESS Program PY 2010 Participants Cost per Participant 15,624 $2,900.13 Adult Program 5,479 $2,156.11 Dislocated Worker Program 5,557 $2,842.96 Youth Program 4,588 $3,376.00 *Overall for all programs *Overall includes Administration Expenses For PY 2010, the Local Workforce Investment Areas (LWIAs) served 15,624 participants. Arizona spent $51,944,112 in WIA Title IB funding, with $11,400,508 from American Recovery and Reinvestment Act funding, and $40,543,603 from the regular program allotment. LWIAs also provided services to Arizona’s business communities and affected workers through the Rapid Response funded activities by providing assistance during lay-offs and closures. Based upon program performance, the expenditures per client are adequate to meet the training needs of the WIA client population. Due to the severe economic downturn in 2009, the average cost per participant for the Adult Program decreased from the PY 2009 levels as more clients were served in the One-Stop locations. Arizona continues to meet or exceed the negotiated performance measures for WIA. Monitoring activities conducted on both the programmatic and fiscal operations of the LWIAs indicate that the costs are reasonable and that clients are receiving the services needed to re-enter or progress in the workforce. The Summer Youth Employment Program (SYEP), which was implemented in PY 2008, has been sustained by many local areas. SYEP continues to be an excellent opportunity for the LWIAs to engage youth during the economic downturn, and provide them with valuable work experience that will assist them in being competitive in the workforce as the economy begins to recover. WIA TITLE IB ANNUAL REPORT | PY 2010 9 WORKFORCE INVESTMENT ACTIVITIE S Arizona maintains an ongoing process for evaluating workforce investment activities. The analysis of program data allows state and local staff to evaluate the impact of services on participants, and allows for an evaluation of progress toward meeting negotiated performance goals. WIA Field Operation Liaisons provide feedback regarding performance to LWIAs, which gives personnel the opportunity to focus on any performance issues, which may relate to entire program population segments or to individual participants, within a particular local area. Arizona utilizes several different reports to monitor the LWIAs performance outcomes on a regular basis. These reports are reviewed by the WIA Field Operation Liaisons in order to identify areas that require additional technical assistance and/or training to correct any deficiencies. The outcome of this effort enhances services to participants as well as performance reporting for the WIA program. State staff perform annual on-site monitoring of each of the LWIAs. Monitoring includes a comprehensive review of local programmatic, fiscal, and management information systems, provider agreements, the eligible training provider application process, and Equal Opportunity Monitoring of WIA Title I financially assisted programs. Activities in the Adult, Dislocated Worker and Youth programs are observed and evaluated. The results of the monitoring activities are tracked, reviewed, and reported. Annual data element monitoring is also conducted to validate the accuracy of data used in WIA performance reports. This process compares source documentation in participant files, such as eligibility documentation, to selected information pulled from a sample of records of exited participants in the Virtual OneStop (VOS) system. Arizona also conducts telephone surveys of participants and employers to evaluate their level of satisfaction with the services they received. Arizona uses these and other appropriate methods to conduct ongoing evaluations of workforce investment activities across the state. Arizona persists in taking the steps necessary to ensure collaboration and continuous improvement by strengthening delivery systems, integrating the workforce development system, and establishing system wide performance measures to improve the effectiveness of the Arizona Workforce Connection (AWC). Arizona contracted with Social Policy Research Associates (SPRA) in September 2010 to evaluate the designation of LWIAs within the state. The results of this study will be used to determine if the currently designated LWIA framework is the most efficient structure for the program, and if this framework supports the program’s ability to meet all WIA requirements. The SPRA evaluation was recently completed and the Governor’s Council on Workforce Policy has assigned the report to the WIA Compliance Committee to review the recommendations. This review will provide input to determine the best course of action for the re-designation of the local workforce areas. This redesign process is aimed at improving program effectiveness, efficiency, and performance, and is expected to require several years to complete. 10 PY 2010 | WIA TITLE IB ANNUAL REPORT STATE PERFORMANCE TABLES Table A – Workforce Investment Act Customer Satisfaction Results Negotiated Performance Level Actual Performance Level American Customer Satisfaction Index # of Surveys Completed # of Customers Eligible for the Survey # of Customers included in the Sample Response Rate Participants 71.0% 81.0% 551 596 596 92.4% Employers 71.0% 67.0% 515 575 575 89.6% Customer Satisfaction Table B – Adult Program Results Reported Information Negotiated Performance Level Actual Performance Level Entered Employment Rate 70.5% 73.2% Employment Retention Rate 84.0% 82.8% 1,669 2,280 1,864 2,251 Average Earnings $11,200.00 $20,038,265 $12,042.20 1,664 Employment and Credential Rate 66.0% 1,102 66.4% 1,659 Table C – Outcomes for Adult Special Populations Reported Information Public Assistance Recipients Receiving Intensive or Training Services Entered Employment Rate 71.5% Employment Retention Rate 79.7% Average Earnings Rate $10,738.70 Employment and Credential Rate 473 127 64.8% 662 362 196 107 82.3% 72.0% 72.7% 36 50 24 Older Individuals 160 65.3% 245 152 81.3% 454 130 33 187 $3,393,441 $1,170,800 $217,119 $1,397,846 $12,726.10 316 64.8% Individuals with Disabilities Veterans $9,869.00 92 318 59.2% 491 74 125 $10,836.00 22 69.2% 18 129 68 59.1% 26 115 Table D – Other Outcome Information for the Adult Program Reported Information Entered Employment Rate Employment Retention Rate Individuals Who Received Training Services 76.1% 84.7% 867 1,140 962 Individuals Who Received Only Core and Intensive Services 802 70.4% 1,140 902 80.9% 1,136 Average Earnings Rate $13,354.00 $11,417,684 1,115 $10,655.80 $8,620,581 855 WIA TITLE IB ANNUAL REPORT | PY 2010 809 11 Table E – Dislocated Worker Program Results Reported Information Negotiated Performance Level Actual Performance Level Entered Employment Rate 75.0% 82.5% Employment Retention Rate 87.5% 86.9% $14,000.00 $15,581.90 72.0% 72.0% Average Earning Employment and Credential Rate 2,246 2,721 1,593 1,833 $22,297,760 1,431 1,023 1,420 Table F – Outcomes for Dislocated Worker Special Populations Reported Information Veterans Entered Employment Rate 79.7% Employment Retention Rate 86.9% Average Earnings $17,463.10 Employment and Credential Rate 74.1% Individuals with Disabilities 192 241 119 137 $1,798,696 103 86 116 10 20 3 5 $31,103 2 5 11 50.0% 60.0% $15,551.50 45.5% Older Individuals 77.0% 83.4% $15,691.50 69.3% 396 514 281 337 $3,891,500 248 167 241 Displaced Homemakers 30 50 28 34 $314,044 24 27 42 60.0% 82.4% $13,085.20 64.3% Table G – Other Outcome Information for the Dislocated Worker Program Reported Information Individuals Who Received Training Services Entered Employment Rate 86.4% Employment Retention Rate 86.7% Average Earnings 1,221 1,413 704 812 $9,388,976 $15,119.10 Individuals Who Received Only Core and Intensive Services 78.4% 87.1% $15,936.80 621 1,025 1,308 889 1,021 $12,908,784 810 Table H.1 – Youth (14-21) Program Results Reported Information Negotiated Performance Level Actual Performance Level Placement in Employment or Education N/A 62.7% Attainment of Degree or Certificate N/A 69.3% Literacy and Numeracy Gains N/A 53.1% 855 1,363 1,039 1,499 304 573 Table H.2 – Older Youth (19-21) Program Results Reported Information Negotiated Performance Level Actual Performance Level Entered Employment Rate 73.0% 69.5% Employment Retention Rate 80.0% 83.2% $3,400.00 $3,362.90 50.0% 52.0% Six Months Earnings Increase Credential Rate 298 429 237 285 $817,193 243 306 589 12 PY 2010 | WIA TITLE IB ANNUAL REPORT Table I – Outcomes for Older Youth Special Populations Reported Information Public Assistance Recipients Entered Employment Rate 66.8% Employment Retention Rate 79.4% 123 184 77 1 100.0% 1 0 0% 97 Six Months Earnings Increase $3,025.70 Credential Rate 48.7% $260,214 Individuals with Disabilities Veterans 8 42.1% 19 7 87.5% 0 0 $0.00 $516 $73.70 0 7 112 1 11 50.0% 259 68.0% 381 209 82.3% 8 86 230 Out-of-School Youth 36.7% 2 254 $664,088 $3,074.50 216 263 51.0% 30 516 Table J – Younger Youth (14-18) Program Results Reported Information Negotiated Performance Level Actual Performance Level Skill Attainment Rate 83.0% 86.0% Youth Diploma or Equivalent Rate 58.0% 76.4% Retention Rate 65.0% 67.5% 2,349 2,731 548 717 493 730 Table K – Outcomes for Younger Youth Special Populations Reported Information Public Assistance Recipients Skill Attainment Rate 86.5% Youth Diploma or Equivalent Rate 73.6% Retention Rate 67.9% 1,328 1,536 270 367 182 268 Individuals with Disabilities 145 169 33 39 39 85.8% 84.6% 66.1% 59 Out-of-School Youth 719 889 169 257 210 80.9% 65.8% 62.7% 335 Table L – Other Reported Information Reported Information Adults 12 Month Employment Retention Rate 81.2% Dislocated Workers 84.2% Older Youth 76.9% 1,781 2,193 1,303 12 Month Earning Increase (Adults & Older Youth) or 12 Months Earning Replacement (Dislocated Workers) $2,094.30 $79.80 1,547 190 $4,063,001 1,940 $18,327,801 Placements for Participants in Nontraditional Employment 4.8% 2.7% 22,972,865 $3,412.60 $696,164 80 1,669 60 Wages at Entry into Employment for those who Entered Unsubsidized Employment $4,793.10 $7,247.90 2,246 4.0% 12 $7,165,713 1,495 $14,814,759 Entry into Unsubsidized Employment Related to the Training Received of Those Who Completed Training Services 13.6% 10.6% 2,044 $3,212.00 118 867 129 1,221 $822,264 WIA TITLE IB ANNUAL REPORT | PY 2010 13 Table M – Participation Levels Reported Information Total Participants Served Total Exiters Total Adult Customers 48,988 43,507 Total Adult Self-Service 38,017 37,655 WIA Adult 43,496 40,710 WIA Dislocated Worker 5,557 2,822 Total Youth (14-21) 4,588 1,806 Younger Youth (14-18) 2,975 1,088 Older Youth (19-21) 1,613 718 Out-of-School Youth 2,271 1,049 In-School Youth 2,317 757 Table N – Cost of Program Activities Program Activity Total Federal Spending Local Adults 11,813,315 Local Dislocated Workers 15,798,331 Local Youth 15,489,067 Rapid Response (up to 25%) §134 9a) (2)(A) 2,210,899 Statewide Required Activities (up to 15%) §134(a)(2)(B) 890,000 Program Activity Description Statewide Allowable Activities §134(a)(3) State Administration 2,427,585 Demonstration Projects 3,184,915 Apprenticeship Total of All Federal Spending Listed Above 14 PY 2010 | WIA TITLE IB ANNUAL REPORT 130,000 51,944,112 LOCAL WORKFORCE INVESTMENT AREAS PERFORMANCE TABLES Table O – Local Performance Cochise County Total Participants Served ETA Assigned # 04005 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains 1,177 69 51 102 1,083 29 17 9 Negotiated Performance Level Reported Information Customer Satisfaction Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth Actual Performance Level Program Participants Employers Adults Dislocated Workers Older Youth Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers 72.0% 77.0% 73.0% 85.0% 88.0% 82.0% 65.0% $11,200.00 $14,000.00 83.0% 88.4% 83.3% 98.5% 90.9% 87.5% 87.0% $11,891.60 $12,274.40 Older Youth Adults Dislocated Workers Older Youth Younger Youth Younger Youth $4,000.00 67.0% 70.0% 51.0% 60.0% 86.0% $4,630.30 77.5% 83.7% 87.5% 85.7% 100.0% Youth (14-21) N/A 88.2% Youth (14-21) N/A 91.3% Youth (14-21) N/A 36.4% Overall Status of Local Performance See Table A Not Met 0 Met 1 Exceeded 14 WIA TITLE IB ANNUAL REPORT | PY 2010 15 Table O – Local Performance Coconino County Total Participants Served ETA Assigned # 04065 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth 29 21 43 672 23 13 29 Program Participants Employers Adults Dislocated Workers Older Youth Adults Dislocated Workers Actual Performance Level See Table A 71.0% 75.0% 73.0% 84.0% 87.5% 100.0% 100.0% 75.0% 90.5% 100.0% Older Youth Younger Youth Adults Dislocated Workers 81.0% 67.0% $11,200.00 $12,000.00 100.0% 66.7% $17,402.30 $13,131.80 Older Youth Adults Dislocated Workers Older Youth Younger Youth Younger Youth $3,500.00 66.0% 70.0% 51.0% 59.0% 83.0% $2,852.00 72.2% 75.0% 50.0% 94.7% 75.0% Youth (14-21) N/A 60.0% Youth (14-21) N/A 87.1% Youth (14-21) N/A 0.0% Overall Status of Local Performance 16 828 Negotiated Performance Level Reported Information Customer Satisfaction Adults PY 2010 | WIA TITLE IB ANNUAL REPORT Not Met 0 Met 4 Exceeded 11 Table O – Local Performance Gila/Pinal Counties Total Participants Served ETA Assigned # 04010 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains 3,235 * 61 79 3,027 * 14 25 Negotiated Performance Level Reported Information Customer Satisfaction Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth Actual Performance Level Program Participants Employers Adults Dislocated Workers* Older Youth Adults 75.0% See REPAC - Table O 74.0% 83.0% Dislocated Workers* Older Youth Younger Youth Adults Dislocated Workers* See REPAC - Table O 84.0% 66.0% $12,500.00 See REPAC - Table O See Table A Older Youth 69.7% 75.0% 95.7% 87.5% 85.0% $13,724.80 $5,000.00 Adults Dislocated Workers* Older Youth Younger Youth Younger Youth $6,919.00 64.5% See REPAC - Table O 50.0% 63.5% 85.0% 75.0% 68.8% 93.8% 90.7% Youth (14-21) N/A 73.1% Youth (14-21) N/A 80.0% Youth (14-21) N/A 23.8% Overall Status of Local Performance Not Met 0 Met 1 Exceeded 10 * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) WIA TITLE IB ANNUAL REPORT | PY 2010 17 Table O – Local Performance Graham County Total Participants Served ETA Assigned # 04015 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains 232 * 33 41 194 * 6 13 Negotiated Performance Level Reported Information Customer Satisfaction Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth Actual Performance Level Program Participants Employers Adults Dislocated Workers* Older Youth Adults 69.5% See REPAC - Table O 66.0% 83.0% Dislocated Workers* Older Youth Younger Youth Adults Dislocated Workers* See REPAC - Table O 75.0% 65.0% $11,500.00 See REPAC - Table O See Table A Older Youth $3,500.00 Adults Dislocated Workers* Older Youth Younger Youth Younger Youth 66.7% 75.0% 100.0% 66.7% 75.0% $22,008.50 $834.30 64.0% See REPAC - Table O 50.0% 58.0% 81.0% 73.3% 0.0% 100.0% 89.3% Youth (14-21) N/A 90.9% Youth (14-21) N/A 31.6% Youth (14-21) N/A 20.0% Overall Status of Local Performance Not Met Met Exceeded 2 2 7 * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) 18 PY 2010 | WIA TITLE IB ANNUAL REPORT Table O – Local Performance Greenlee County Total Participants Served ETA Assigned #04020 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains 8 * 7 7 0 * 1 1 Negotiated Performance Level Reported Information Customer Satisfaction Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth Program Participants Employers Adults Dislocated Workers* Older Youth Adults Dislocated Workers* Older Youth Younger Youth Adults Dislocated Workers* Actual Performance Level See Table A 69.5% See REPAC - Table O 66.0% 83.0% See REPAC - Table O 75.0% 64.0% $11,200.00 See REPAC - Table O Older Youth 100.0% 0.0% 100.0% 0.0% 33.3% $0.00 $3,400.00 Adults Dislocated Workers* Older Youth Younger Youth Younger Youth $0.00 64.0% See REPAC - Table O 50.0% 58.0% 81.0% 100.0% 0.0% 100.0% 93.3% Youth (14-21) N/A 100.0% Youth (14-21) N/A 100.0% Youth (14-21) N/A 0.0% Overall Status of Local Performance Not Met 6 Met 0 Exceeded 5 * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) WIA TITLE IB ANNUAL REPORT | PY 2010 19 Table O – Local Performance Maricopa County Total Participants Served ETA Assigned # 04035 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth 1,116 251 394 9,937 578 148 239 Program Participants Employers Adults Dislocated Workers Older Youth Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Actual Performance Level See Table A 75.3% 77.4% 73.0% 84.0% 87.5% 80.0% 65.0% $12,420.00 $14,000.00 73.1% 73.4% 62.3% 83.5% 85.8% 78.8% 59.7% $11,638.70 $15,993.30 $4,000.00 66.0% 72.0% 50.0% 70.0% 83.0% $2,367.20 68.0% 75.4% 53.0% 73.6% 77.7% Youth (14-21) N/A 62.7% Youth (14-21) N/A 73.6% Youth (14-21) N/A 58.3% Older Youth Adults Dislocated Workers Older Youth Younger Youth Younger Youth Overall Status of Local Performance 20 10,186 Negotiated Performance Level Reported Information Customer Satisfaction Adults PY 2010 | WIA TITLE IB ANNUAL REPORT Not Met 1 Met 9 Exceeded 5 Table O – Local Performance Mohave/La Paz Counties Total Participants Served ETA Assigned # 04070 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains 2,096 * 36 135 2,074 * 13 36 Negotiated Performance Level Reported Information Customer Satisfaction Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth Program Participants Employers Adults Dislocated Workers* Older Youth Adults Dislocated Workers* Older Youth Younger Youth Adults Dislocated Workers* Actual Performance Level See Table A Older Youth 72.0% See REPAC - Table O 81.5% 65.0% 84.0% See REPAC - Table O 80.0% 65.0% $10,000.00 See REPAC - Table O 100.0% 88.7% 87.5% 64.9% $10,670.20 $3,700.00 Adults Dislocated Workers* Older Youth Younger Youth Younger Youth $3,366.60 73.5% 57.0% See REPAC - Table O 40.0% 58.0% 83.0% 77.8% 80.6% 89.2% Youth (14-21) N/A 87.2% Youth (14-21) N/A 79.2% Youth (14-21) N/A 23.5% Overall Status of Local Performance Not Met 0 Met 2 Exceeded 9 * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) WIA TITLE IB ANNUAL REPORT | PY 2010 21 Table O – Local Performance Navajo/Apache Counties Total Participants Served ETA Assigned # 04095 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Program Participants Employers Adults Dislocated Workers* Older Youth Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Actual Performance Level See Table A 72.0% 77.0% 73.0% 84.5% 88.0% 81.0% 65.0% $10,500.00 $12,000.00 93.8% 91.7% 60.0% 88.9% 100.0% 100.0% 100.0% $12,073.90 $10,551.20 $3,000.00 $0.00 64.5% 72.0% 50.0% 58.0% 83.0% 83.3% 91.7% 60.0% 91.7% 100.0% Youth (14-21) N/A 66.7% Youth (14-21) N/A 87.5% Youth (14-21) N/A 40.0% Older Youth Adults Dislocated Workers Older Youth Younger Youth Younger Youth Overall Status of Local Performance 22 962 25 4 11 932 15 7 13 Negotiated Performance Level Reported Information Customer Satisfaction Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth PY 2010 | WIA TITLE IB ANNUAL REPORT Not Met 1 Met 2 Exceeded 12 Table O – Local Performance Nineteen Tribal Nations Total Participants Served ETA Assigned # 04090 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains 425 * 151 301 223 * 61 108 Negotiated Performance Level Reported Information Customer Satisfaction Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth Program Participants Employers Adults Dislocated Workers* Older Youth Adults Dislocated Workers* Older Youth Younger Youth Adults Dislocated Workers* Actual Performance Level See Table A 71.0% See REPAC - Table O 70.0% 82.0% See REPAC - Table O 82.0% 58.0% $10,000.00 See REPAC - Table O Older Youth 72.7% 70.2% 82.5% 96.9% 60.9% $9,997.90 $3,500.00 Adults Dislocated Workers* Older Youth Younger Youth Younger Youth $5,238.30 62.5% See REPAC - Table O 45.0% 61.0% 83.0% 67.8% 41.5% 88.3% 83.4% Youth (14-21) N/A 49.7% Youth (14-21) N/A 60.8% Youth (14-21) N/A 19.0% Overall Status of Local Performance Not Met 0 Met 2 Exceeded 9 * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) WIA TITLE IB ANNUAL REPORT | PY 2010 23 Table O – Local Performance Phoenix, City of Total Participants Served ETA Assigned # 04025 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Program Participants Employers Adults Dislocated Workers Older Youth Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Actual Performance Level See Table A 78.0% 85.0% 74.0% 85.0% 90.0% 81.5% 65.0% $12,500.00 $15,500.00 70.1% 81.3% 65.3% 79.3% 88.3% 80.3% 66.2% $12,790.10 $17,466.80 $3,700.00 70.0% 72.0% 50.0% 66.0% 83.0% $3,129.70 65.6% 72.7% 49.7% 78.4% 86.0% Youth (14-21) N/A 57.7% Youth (14-21) N/A 62.5% Youth (14-21) N/A 43.7% Older Youth Adults Dislocated Workers Older Youth Younger Youth Younger Youth Overall Status of Local Performance 24 10,129 1,284 358 522 10,313 738 156 193 Negotiated Performance Level Reported Information Customer Satisfaction Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth PY 2010 | WIA TITLE IB ANNUAL REPORT Not Met 0 Met 9 Exceeded 6 Table O – Local Performance Pima County Total Participants Served ETA Assigned # 04030 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains 8,887 2,080 382 850 7,400 924 136 214 Negotiated Performance Level Reported Information Customer Satisfaction Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth Actual Performance Level Program Participants Employers Adults Dislocated Workers Older Youth Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers 70.6% 75.5% 73.1% 84.5% 87.6% 80.1% 65.1% $11,300.00 $14,100.00 74.7% 86.5% 71.6% 78.8% 85.3% 81.5% 67.2% $12,312.80 $14,644.50 Older Youth Adults Dislocated Workers Older Youth Younger Youth Younger Youth $3,500.00 66.5% 71.0% 45.0% 58.5% 83.1% $3,039.50 61.9% 69.8% 48.1% 77.6% 89.1% Youth (14-21) N/A 65.5% Youth (14-21) N/A 67.0% Youth (14-21) N/A 34.5% Overall Status of Local Performance See Table A Not Met 0 Met 6 Exceeded 9 WIA TITLE IB ANNUAL REPORT | PY 2010 25 Table O – Local Performance REPAC Dislocated Worker Consortium Total Participants Served Dislocated Workers 470 ETA Assigned # 04010 Total Exiters Dislocated Workers 199 Negotiated Performance Level Reported Information Customer Satisfaction Program Participants Actual Performance Level See Table A Employers Entered Employment Rates Dislocated Workers 83.0% 95.0% Retention Rates Dislocated Workers 86.5% 95.9% Average Earnings (Adults/DWs) Dislocated Workers $14,000.00 $18,136.70 Credential/Diploma Rates Dislocated Workers 69.0% 70.4% Overall Status of Local Performance Not Met 0 Met 0 Exceeded 4 * The Dislocated Worker statistics reflected in this chart are those of the Re-Employment and Pre-Layoff Assistance Center (REPAC). This entity administers the Dislocated Worker program on behalf of five local areas that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. 26 PY 2010 | WIA TITLE IB ANNUAL REPORT Table O – Local Performance Santa Cruz County Total Participants Served ETA Assigned # 04040 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains 280 35 22 166 262 19 6 59 Negotiated Performance Level Reported Information Customer Satisfaction Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth Actual Performance Level Program Participants Employers Adults Dislocated Workers Older Youth Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers 70.5% 73.5% 66.0% 84.0% 82.0% 75.5% 65.0% $11,200.00 $11,500.00 43.8% 66.7% 0.0% 85.7% 100.0% 100.0% 84.2% $11,064.50 $8,570.00 Older Youth Adults Dislocated Workers Older Youth Younger Youth Younger Youth $3,400.00 66.0% 72.0% 50.0% 58.0% 83.0% $8,638.70 66.7% 100.0% 66.7% 52.9% 77.3% Youth (14-21) N/A 41.4% Youth (14-21) N/A 62.7% Youth (14-21) N/A 0.0% Overall Status of Local Performance See Table A Not Met 3 Met 4 Exceeded 8 WIA TITLE IB ANNUAL REPORT | PY 2010 27 Table O – Local Performance Yavapai County Total Participants Served ETA Assigned # 04080 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains Actual Performance Level Program Participants Employers Adults Dislocated Workers Older Youth Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers 74.0% 84.5% 70.0% 84.0% 90.0% 80.0% 63.0% $10,500.00 $14,000.00 86.3% 90.6% 93.3% 89.4% 90.9% 87.5% 72.7% $12,835.60 $14,464.70 Older Youth Adults Dislocated Workers Older Youth Younger Youth Younger Youth $3,400.00 70.0% 68.5% 48.0% 58.0% 82.0% $1,749.60 67.9% 62.7% 43.5% 100.0% 96.4% Youth (14-21) N/A 87.8% Youth (14-21) N/A 71.1% Youth (14-21) N/A 0.0% Overall Status of Local Performance 28 1,689 185 42 57 1,558 104 28 17 Negotiated Performance Level Reported Information Customer Satisfaction Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth PY 2010 | WIA TITLE IB ANNUAL REPORT See Table A Not Met Met Exceeded 1 3 11 Table O – Local Performance Yuma County Total Participants Served ETA Assigned # 04045 Total Exiters Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Credential/Diploma Rates Skill Attainment Rate Placement in Employment or Education Attainment of Degree or Certificate Literacy or Numeracy Gains 3,361 262 194 267 3,033 192 112 132 Negotiated Performance Level Reported Information Customer Satisfaction Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Younger Youth Actual Performance Level Program Participants Employers Adults Dislocated Workers Older Youth Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers 75.0% 75.0% 73.0% 83.0% 87.5% 82.0% 65.0% $10,000.00 $10,100.00 70.7% 82.4% 73.1% 83.2% 82.1% 77.1% 72.3% $11,007.10 $11,435.10 Older Youth Adults Dislocated Workers Older Youth Younger Youth Younger Youth $3,400.00 66.0% 72.0% 50.0% 56.0% 83.0% $2,892.70 65.0% 73.8% 63.8% 53.7% 94.4% Youth (14-21) N/A 71.5% Youth (14-21) N/A 80.2% Youth (14-21) N/A 82.5 % Overall Status of Local Performance See Table A Not Met 0 Met 6 Exceeded 9 WIA TITLE IB ANNUAL REPORT | PY 2010 29 LOCAL WORKFORCE INVESTMENT AREA CONTACT INFORMATION The 14 designated LWIAs provide services in their local areas both directly and indirectly. LWIAs offer an array of services, as specified in their local plans and are accountable to the LWIBs. The LWIBs are responsible for strategic planning, program oversight, and coordination of resources. Cochise County Navajo/Apache Counties Vada Phelps, Director Judy Bratcher, Director 900 Carmelita Drive Sierra Vista, Arizona 85635 Phone: (520) 439-3542 100 East Carter Road Holbrook, Arizona 86025 Phone: (928) 524-4167 Coconino County Nineteen Tribal Nations Carol Curtis, Director Patrick Andrews, Chairman 2625 North King Street Flagstaff, Arizona 86004 Phone: (928) 679-7400 P.O. Box 837 Sells, Arizona 85634 Phone: (520) 383-8650 Gila/Pinal Consortium Phoenix, City of Barbara Valencia, Program Manager Cynthia Spell Tweh, Deputy Director 5515 South Apache Avenue, Suite 200 Globe, Arizona 85501 Phone: (928) 425-7631 Graham County 200 West Washington Street, 19th Floor Phoenix, Arizona 85004 Phone: (602) 262-6776 Pima County Neil Karnes, Director Arthur Eckstrom, Director 826 West Main Street Safford, Arizona 85546 Phone: (928) 428-7386 2797 East Ajo Way Tucson, Arizona 85713 Phone: (520) 243-6700 Greenlee County Santa Cruz County Deborah Brinkley, Program Manager Patricia Wallace, Director Highway 191 & Ward Canyon Road Clifton, Arizona 85533 Phone: (928) 865-4151 610 North Morley Avenue Nogales, Arizona 85621 Phone: (520) 375-7670 Maricopa County Yavapai County Patrick Burkhart, Assistant Director Teri Drew, Regional Director 234 North Central Avenue, Suite 3201 Phoenix, Arizona 85004 Phone: (602) 506-4146 221 North Marina, Suite 201 Prescott, Arizona 86302 Phone: (928) 778-1422 Mohave/La Paz Counties Yuma County Susie Parel-Duranceau, Director John Morales, Director 700 West Beale Street Kingman, Arizona 86401 Phone: (928) 753-0723 ext. 4780 3834 West 16th Street Yuma, Arizona 85364 Phone: (928) 329-0990 30 PY 2010 | WIA TITLE IB ANNUAL REPORT Published October 2011 For additional copies of this report contact: Arizona Department of Economic Security Employment Administration Workforce Investment Act Section 1789 West Jefferson Street Phoenix, Arizona 85007 (602) 542-3957 www.azdes.gov/wia/ Equal Opportunity Employer/Program • Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI & VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, and Title II of the Genetic Information Nondiscrimination Act (GINA) of 2008; the Department prohibits discrimination in admissions, programs, services, activities or employment based on race, color, religion, sex, national origin, age, disability, genetics and retaliation. The Department must make a reasonable accommodation to allow a person with a disability to take part in a program, service or activity. Auxiliary aids and services are available upon request to individuals with disabilities. For example, this means if necessary, the Department must provide sign language interpreters for people who are deaf, a wheelchair accessible location, or enlarged print materials. It also means that the Department will take any other reasonable action that allows you to take part in and understand a program or activity, including making reasonable changes to an activity. If you believe that you will not be able to understand or take part in a program or activity because of your disability, please let us know of your disability needs in advance if at all possible. To request this document in alternative format or for further information about this policy, contact your local office manager; TTY/TDD Services: 7-1-1. • Free language assistance for DES services is available upon request.