TABLE OF CONTENTS SECTION PAGE Arizona Workforce Connection 1 Arizona Economic Environment 2 Arizona Waivers 6 Arizona Highlights 8 Cost Effectiveness 11 Workforce Investment Activities 12 State Performance Tables 13 Local Workforce Investment Areas Performance Tables 17 Map of Designated Local Areas 32 Local Workforce Investment Area Contact Information 33 ARIZONA WORKFORCE CONNECTION The Arizona Workforce Connection (AWC) is a statewide system committed to coordinating a comprehensive approach to workforce development. AWC incorporates the state’s economic development goals and strategies using federal, state, and local resources. AWC consists of the Governor’s Council on Workforce Policy (GCWP), 14 Local Workforce Investment Areas (LWIAs) along with their respective Local Workforce Investment Boards (LWIBs), 23 comprehensive One-Stop centers, 38 satellite offices, and an array of workforce partners. This annual report focuses on Program Year (PY) 2009, which covers the timeframe of July 1, 2009 through June 30, 2010. This is the tenth year of Workforce Investment Act (WIA) implementation in Arizona. This report describes how WIA Title IB services are provided in Arizona, highlights local and state accomplishments, and concludes with performance results. The website at http://www.arizonaworkforceconnection.com/ is a gateway that allows businesses, job seeking customers and employment counselors the ability to obtain information related to workforce development. This portal maintains links to the Arizona Virtual OneStop (VOS) system, Arizona’s Workforce Development and Labor Exchange internet based system. Since VOS is a web-based application, it can be accessed from anywhere there is an internet connection. VOS provides access to job seekers and business customers wherever and whenever access is needed providing a comprehensive statewide management information system for WIA Title IB and Wagner-Peyser programs. The system tracks service delivery of WIA participants and allows job seekers the ability to job search, explore career/training opportunities, and receive information on labor market information, as well as community services. In order to meet the needs of the business community, employers have the ability to utilize VOS for recruiting, posting job orders, and accessing labor market information. AWC’s goal is to support the economic success of individuals, businesses, and communities by improving opportunities for growth. Arizona’s performance substantiates the state’s continuous improvement efforts by successfully meeting or exceeding its negotiated performance standards for PY 2009 under WIA Title IB in spite of the struggling economy in Arizona. Arizona is prepared to meet the workforce challenges by building a comprehensive, seamless system of educational, training, and employment services throughout the state. AWC has created an innovative workforce system that is responsive, cohesive, and accountable; this allows local areas to meet business and job seekers needs efficiently. WIA TITLE IB ANNUAL REPORT | PY 2009 1 A RIZONA ECONOMIC ENVIRONM ENT Arizona’s employment was one of the fastest growing in the nation in recent years, consistently rated among the top 10; however the pattern ended in 2007. The structure of the Arizona economy, highly tied to the construction industry, made Arizona one of the hardest hit states by the economic crisis that started in late 2007. A lofty 5.0 percent non-farm employment growth in Calendar Year (CY) 2006 was followed up with a 1.5 percent increase in nonfarm employment for CY 2007. As Arizona’s employment growth declined, so did its ranking; from second fastest in CY 2006 to next to last in CY 2009 with a decline of 7.3 percent. Only Nevada, which also had been ranked as one of the fastest growing states, experienced slower growth in CY 2009. Taking a closer look at non-farm payroll employment growth (or loss) in Arizona provides a glimpse at the economic woes facing the state in the last few years. Program Year (PY) 2006 was the last year that Arizona saw an increase in over-the-year job growth, as shown in Table 1 below. Table 1: Job Gains and Losses by Industry by Program Year - Arizona Source: Arizona Department of Commerce, Research Administration, BLS Current Employment Statistics Industry PY 2006 Total Nonfarm Goods Producing Service Producing Manufacturing Natural Resources and Mining Construction Trade, Transportation, and Utilities Information Financial Activities Professional and Business Services Educational & Health Services Leisure & Hospitality Other Services Government 82,500 4,000 78,500 (300) 1,400 2,800 19,600 (1,400) 4,800 18,700 14,700 9,300 3,900 9,100 PY 2007 (9,100) (31,600) 22,500 (6,300) 1,800 (27,100) 2,300 (1,100) (3,700) (4,200) 14,600 1,700 1,100 11,900 PY 2008 (123,700) (62,600) (61,100) (14,300) (200) (48,100) (23,900) (1,600) (8,700) (28,700) 12,200 (8,400) (2,700) 800 PY 2009 (104,900) (47,100) (57,900) (11,800) (1,300) (34,000) (18,800) (2,000) (6,000) (21,900) 6,200 (5,900) (4,000) (5,600) Note: Totals may not add due to rounding While housing woes and construction declines led the way in the economic downturn in Arizona, it is evident in the data that the general economic malaise has spread to all major employment sectors of the economy. For PY 2009, all the major employment sectors other than Education and Health Services, which growth has moderated relative to its prior three years, posted employment losses, indicating that the situation continued to deteriorate into 2010. The one ray of hope is that the rate of loss slowed in PY 2009 relative to PY 2008. The only major sectors to show higher losses were Natural Resources and Mining, Information and Other Services. 2 PY 2009| WIA TITLE IB ANNUAL REPORT The Arizona economy is projected to continue a slow pattern of recovery over the near term as the rate of employment losses over the year has continued to improve. Forecasts indicate that positive employment growth is expected to occur by the latter half of calendar 2010, with positive over-the-year growth projected for CY 2011. The Research Administration (RA) of the Arizona Department of Commerce released a forecast of Arizona’s nonfarm employment on April 29, 2010 as depicted in Table 2 below. Table 2: Forecasted Total Nonfarm Employment, Growth Rate Source: Arizona Department of Commerce, Research Administration 2009(a) 2010(b) 2011(b) Arizona -7.3% -2.1% 1.0% Phoenix MSA (Maricopa and Pinal Counties) -7.9% -2.3% 1.1% Tucson MSA (Pima County) -5.1% -1.6% 0.9% Balance of State (Arizona less Maricopa, Pinal and Pima Counties) -6.4% -1.5% 0.7% Notes: (a) Historical; (b) Forecast RA expects to see 50,400 over-the-year job losses in 2010 and 23,100 job gains in 2011, amounting to a 2.1 percent decline and a 1.0 percent increase for the state. The Phoenix metro area is expected to bear the largest share of 2010 job losses, followed by the Tucson area, with the rest distributed throughout the balance of state. The same pattern is projected with the 2011 job gains, with the fastest gains in the Phoenix area, followed by the Tucson area and the rest distributed throughout the balance of state. The seasonally adjusted unemployment rates for Arizona and its metropolitan areas is another indicator of the general downturn in the Arizona economy. The rate jumped 3.6 percentage points from June 2008 to June 2009 and has remained stubbornly high into 2010. As can be seen in Table 3 below, all Arizona metropolitan areas saw similar increases in their unemployment rate. Table 3: Unemployment Rate (Seasonally Adjusted) – End of Program Year(s) Source: Arizona Department of Commerce, Research Administration United States Arizona Phoenix – Mesa – Glendale Tucson Metro Flagstaff Metro Lake Havasu City – Kingman – Metro Prescott Metro Yuma Metro June 2008 June 2009 June 2010 5.5% 5.7% 5.1% 5.4% 5.2% 7.4% 5.6% 17.4% 9.5% 9.3% 8.7% 8.5% 7.5% 10.9% 9.6% 20.6% 9.5% 9.6% 8.7% 8.6% 8.6% 10.9% 9.9% 23.3% The number of claimants receiving unemployment benefits in Arizona steadily increased in tandem with the negative trajectory of the employment environment, but has moderated somewhat in 2010. Historical highs were reached in the latter half of 2009, but the general downward trend in claims has been at a slower pace than the dramatic rise in claims that occurred, giving more evidence of the slow return of growth that is occurring in Arizona. WIA TITLE IB ANNUAL REPORT | PY 2009 3 When turning to employment and wage estimates by occupation, even further evidence of the widespread employment losses can be seen. When comparing the 2009 estimates, posted on the U.S. Department of Labor, Bureau of Labor Statistics website in May 2010, with the 2008 estimates released a year ago, the pattern of a broad based decline in the Arizona economy becomes evident. As seen in Table 4 below, employment estimates in 16 of the 22 major occupational groups experience employment declines overthe-year. Employment declines in construction and extraction occupations and office and administrative support occupations led the way. Even health care was not immune from the declines with health care support occupations showing a slight loss. While employment losses were widespread, the mean wage in all but one major occupational group saw increases, with the largest wage jump in the architecture and engineering occupations group. Table 4: Arizona Occupational Employment and Wage Estimates, 2009 vs. 2008 Source: BLS, Occupational Employment Statistics, May 2009 and May 2008 Total Employment Code Occupational Title Mean Wage 2009 2008 Change 2009 2008 Change 2,479,120 2,637,830 -158,710 19.67 18.88 $0.79 00-0000 All Occupations 11-0000 Management occupations 120,040 126,450 -6,410 $43.40 $42.62 $0.78 13-0000 Business and financial operations occupations 118,480 123,590 -5,110 $28.28 $27.54 $0.74 15-0000 Computer and mathematical science occupations 57,820 57,490 330 $34.23 $33.35 $0.88 17-0000 Architecture and engineering occupations 53,620 59,860 -6,240 $34.06 $32.11 $1.95 19-0000 Life, physical, and social science occupations 20,930 19,400 1,530 $27.80 $27.56 $0.24 21-0000 Community and social services occupations 31,510 28,470 3,040 $18.96 $19.11 -$0.15 23-0000 Legal occupations 17,170 17,550 -380 $39.53 $38.76 $0.77 25-0000 Education, training, and library occupations 145,880 138,380 7,500 $20.30 $19.55 $0.75 25,500 26,910 -1,410 $21.68 $21.14 $0.54 123,660 121,710 1,950 $33.60 $32.50 $1.10 27-0000 29-0000 Arts, design, entertainment, sports, and media occupations Healthcare practitioner and technical occupations 31-0000 Healthcare support occupations 67,170 67,400 -230 $13.05 $12.71 $0.34 33-0000 Protective service occupations 77,590 73,800 3,790 $19.87 $18.66 $1.21 226,420 236,570 -10,150 $10.21 $9.75 $0.46 91,880 98,660 -6,780 $11.31 $10.84 $0.47 68,860 70,550 -1,690 $12.77 $12.52 $0.25 35-0000 37-0000 Food preparation and serving related occupations Building and grounds cleaning and maintenance occupations 39-0000 Personal care and service occupations 41-0000 Sales and related occupations 262,130 283,980 -21,850 $16.95 $16.69 $0.26 43-0000 Office and administrative support occupations 472,420 511,290 -38,870 $15.49 $14.70 $0.79 45-0000 Farming, fishing, and forestry occupations 11,330 13,170 -1,840 $9.60 $9.55 $0.05 47-0000 Construction and extraction occupations 133,690 182,730 -49,040 $18.41 $17.57 $0.84 49-0000 Installation, maintenance, and repair occupations 96,290 103,000 -6,710 $19.78 $19.25 $0.53 51-0000 Production occupations 113,530 124,750 -11,220 $15.74 $14.86 $0.88 53-0000 Transportation and material moving occupations 143,210 152,120 -8,910 $15.65 $15.27 $0.38 4 PY 2009| WIA TITLE IB ANNUAL REPORT Even with growth in mean wages, employment losses in the state has helped drive personal income growth lower in Arizona. Personal income growth, which enjoyed double digit growth over the year as late as the second quarter of 2006 (up to 10.3 percent) was negative by the first quarter of 2009 (down 2.1 percent) and stayed that way for the remainder of 2009. Personal income had returned to positive territory by the first quarter of 2010 with growth of just over 1.0 percent. On a brighter note, the 2009 occupational employment estimates do show a few major categories enjoying employment growth over the year. Education, protective service; life, physical, and social science; community and social service; healthcare; and computer and mathematical science occupations all experienced some employment growth from the 2008 to 2009 estimates. What the future holds for growth in the Arizona economy is somewhat cloudy given the continued indications of a muted economic recovery. It does seem that slow growth will become the norm for the next several years. RA recently published occupational employment projections covering the 2008 to 2018 timeframe that provides information on what occupations should experience the most job openings in the next decade (see Graph 1 below). As they state, “Some of these occupations with most job openings are also the jobs with high turnover, lower pay, and lower education requirements.” Graph 1: Occupations with High Numbers of Job Openings in Arizona 2008 - 2018 Source: Arizona Department of Commerce, Research Administration, August 2010 0 Cashiers Waiters & Waitresses Retail Salespersons Customer Service Representatives Combined Food Preparation & Serving Workers, including… Registered Nurses Stock Clerks & Order Fillers Laborers & Freight, Stock & Material Movers, Hand Office Clerks, General General & Operations Managers Counter Attendants, Cafeteria, Food Concession, & Coffee… Secondary School Teachers, Except Special & Vocational First-Line Supervisors/Managers of Retail Sales Workers Sales Representatives, Wholesale & Manufacturing, Except… Accountants & Auditors Security Guards First-Line Supervisors/Managers of Office & Administrative… Landscaping & Groundskeeping Workers Janitors & Cleaners, Except Maids & Housekeeping Cleaners Elementry School Teachers, Except Special Education 10,000 20,000 30,000 40,000 33,238 32,938 32,384 30,306 18,302 16,580 14,599 12,899 12,461 12,430 10,865 10,805 9,048 8,896 8,718 8,608 8,375 8,366 7,999 7,938 Projections based on historical information can be useful tools to provide indications of trends in job growth, but must be used with caution. Innovation and technological change often lead to new and exciting career choices. Green jobs are only now starting to be identified and quantified. It may take some time to be able to fully measure what effects green job initiatives will have on occupational growth. It is possible that new and exciting career choices are just over the horizon. WIA TITLE IB ANNUAL REPORT | PY 2009 5 ARIZONA WAIVERS The U.S. Department of Labor (DOL) granted Arizona the following waivers during PY 2009. Unless otherwise indicated, all waiver approvals applied to both WIA formula funds and American Recovery and Reinvestment Act (ARRA) funds. The following waivers were granted with the intent of allowing Arizona the flexibility in implementing a more effective workforce system. 1) Waiver of the provision at 20 CFR 663.530 that prescribes a time limit on the period of initial eligibility for training providers. This waiver has allowed training providers to offer continuous, uninterrupted service to WIA customers who continue to have the ability to choose their training providers and access training services in their local areas with the highest degree of informed customer choice possible. The primary goal of this waiver is to ensure that the increasing numbers of adults and dislocated workers have a system that can offer training options ensuring maximum customer choice. Arizona currently has 212 active providers and 2,781 active training programs. This is an increase from 99 active providers and 537 training programs prior to the implementation of the waiver. 2) Waiver of WIA Section 136(h) and 20 CFR 666.420 to apply applicable sanctioning to the Gila County Reemployment and Pre-Layoff Assistance Center (REPAC) with regard to those performance measures that were negotiated collectively. This waiver applies to the sanctions for local areas that fail to meet local performance measures and instead apply sanctioning to the Gila County REPAC consortium. In addition, Gila County REPAC assumes all liability for the WIA Title I dislocated worker, rapid response, and incentive funds that it receives on behalf of the five LWIAs that are members of the consortium. 3) Waiver to permit the Gila County REPAC to negotiate a uniform set of measures and represent the five local areas in preparation of the State annual report as described in Section 136(c); 20 CFR 666.300 and 666.310. This waiver has granted Gila County REPAC the ability to negotiate one set of dislocated worker performance measures that would be applicable to all five of the LWIAs in the consortium collectively. This waiver applies to the negotiations and agreements reached regarding the annual levels of performance for the dislocated worker program only. 4) Waiver of Section 133(b)(4) to increase the allowable transfer amount between Adult and Dislocated Worker funding streams allocated to a local area. This waiver has permitted the transfer of funds between the Adult and Dislocated Worker funding stream, with the transfer authority limited to 50 percent. The limitation provides flexibility while ensuring consistency with Congressional intent regarding the level of funding appropriated for the WIA Adult and Dislocated Worker programs. This waiver has allowed LWIAs to successfully serve the program most in need of services during the program year while providing the LWIBs the ability to better respond to changes in the economic environment and the local labor market. This waiver does not apply to funds made available through ARRA. However, the state was permitted to transfer up to 30 percent of ARRA funds between programs under WIA’s DOL Appropriations Act of 2009. 6 PY 2009| WIA TITLE IB ANNUAL REPORT 5) Waiver of the required 50 percent employer contribution for customized training at WIA Section 101(8)(C). This waiver eliminated the required 50 percent employer contribution requirement for customized training and substitutes a sliding-scale contribution based on the size of the employer. The waiver has afforded more customized training opportunities for smaller businesses or businesses with smaller training budgets, while also allowing greater flexibility in designing and implementing improved programs in larger metro areas. 6) Waiver of WIA Section 123 requires that providers of Youth Program elements be selected on a competitive basis. This waiver permitted the state to allow its One-Stop Career Centers or partner agencies to directly provide the following youth program elements: supportive services, follow-up services, and paid/unpaid work experience. By including these elements in the design framework of the WIA Youth Program, One-Stop Career Centers have been able to provide greater continuity of service for youth and enhance their case management process. 7) Waiver of the requirements under WIA Section 123 and 20 CFR 664.610 regarding competitive selection of providers of youth activities under ARRA and pertaining to summer youth employment opportunities. This waiver allowed the state to select the service providers necessary to develop and implement the summer youth employment opportunities for the summer of 2009 as quickly as possible. This was accomplished by expanding existing competitively procured contracts. Several local areas took advantage of this wavier to implement successful summer youth employment programs. This waiver expired on September 30, 2009. 8) Waiver of performance measures for youth who participate in work experience only beyond the summer months under ARRA. This waiver permitted the state to use the workforce readiness indicator as the only indicator of performance for out-of-school youth, ages 18-24, who received supportive services in addition to participating in work experience that occurred outside the summer months (October 1, 2009 through March 31, 2010). This waiver allowed 4,355 youth to participate in work experiences and receive services beyond the summer months because of the flexibility of the waiver. The waiver only applied to youth served through ARRA WIA Youth Program funds. This waiver expired on March 31, 2010. WIA TITLE IB ANNUAL REPORT | PY 2009 7 ARIZONA HIGHLIGHTS American Recovery and Reinvestment Act (ARRA) On February 17, 2009, President Obama signed the American Recovery and Reinvestment Act (ARRA) into law to address the bleak economic outlook. This unprecedented effort to jumpstart the nation’s economy was intended to preserve and create jobs and address the challenges the country is facing in order to thrive in the 21st century. ARRA funds received through WIA were used to make available workforce training, whether to upgrade skills or for a change in career, as well as to provide training and entry level employment in various fields. With increased workforce funding, new and innovative employment and training services allowed numerous jobs to be created or retained, thus allowing Arizona to play a vital role in America’s economic recovery. In PY 2009, approximately 4,500 youth between the ages of 14-24 were served using ARRA funds. Approximately 75 percent of youth participants were placed in summer employment opportunities, of which 92 percent were enrolled in services beyond summer employment. With Arizona’s waiver of performance measures for youth who participate in work experience only beyond the summer months under ARRA, Arizona was able to attain an 87.37 percent attainment rate for the work readiness performance goal. The summer employment completion rate stood at 88.73 percent as of June 30, 2010. Elevate America The Arizona Department of Economic Security (DES) launched Arizona’s Elevate America program, a partnership between Arizona and the Microsoft ® Corporation, on May 10, 2010. DES received 20,500 free e-Learning vouchers to offer Arizonans the opportunity to participate in computer technology training offered by Microsoft®. Arizona’s One-Stop partners were instrumental in issuing these vouchers to Arizona state residents with a special focus on low-income job seekers, dislocated workers, and those most likely to successfully use the vouchers. The partnership between Arizona and Microsoft® provided a valuable resource for Arizonans who desired to increase their technological proficiencies to obtain employment in the competitive and evolving workforce. Green Projects – City of Phoenix In collaboration between City of Phoenix and Goodwill, involvement in becoming green occurred by ensuring the employability of clients in the new workforce. Goodwill brought nine youth participants ranging from age 18-24 years to the Greenbuild Conference in November 2009. Since then, those nine youth participants, along with several Goodwill staff members, became certified as Green Specialists. Certification was made possible via a relationship with Becoming Green Inc., which provided training and testing in conjunction with the Greenbuild Conference. These certified Green Specialists were positioned to be consultants, advisors, officers, and/or technicians in high-growth areas where jobs will be abundant due to the training and certification received from Becoming Green Inc. 8 PY 2009| WIA TITLE IB ANNUAL REPORT Innovation Frontier Arizona Innovation Frontier Arizona (IFA) is a regional initiative to align workforce development, education, and economic development assets in Cochise, Pima, Santa Cruz, and Yuma counties around a unified vision for southern Arizona’s prosperity. The Arizona Department of Commerce was the grantee and Pima County One-Stop was the fiscal agent and project lead for the U.S. Department of Labor’s (DOL) Workforce Innovation in Regional Economic Development (WIRED) grant to establish IFA. The initiative also won a $2 million Community Based Job Training Grant from DOL and a $350,000 Capacity-Building Grant from the Arizona Governor’s Council of Workforce Policy (GCWP). IFA, which is in its third year, capitalizes on the border proximity to Mexico and one of the nation’s premier aerospace/defense clusters. The investments are focused on three goals: talent, entrepreneurship, and collaboration. Through IFA, the following results have been achieved in PY 09: • • • • • • • • • • • Mapped degrees and certificates relevant to aerospace/defense and border security across the region’s three community college districts and the University of Arizona with a new engineering pathway created for Yuma students. Trained 1,063 dislocated and incumbent workers in engineering, manufacturing, and information technology. Developed new programs in border security and logistics, including a Border Careers PreAcademy, an AAS degree in Logistics and Supply-Chain Management and new certificates in Hazardous Materials, Forklift, and Commercial Truck Driving. Served 297 individuals in work-based literacy and digital literacy classes and 214 in Border preAcademies. Implemented national model pre-engineering program in six southern Arizona high schools and provided biotechnology teacher training for eight schools for an estimated total of 2,500 students exposed to Science Technology, Engineering, and Math (STEM) education. Created 31 online professional development courses for elementary and middle school science teachers in order to increase the number of students pursuing studies in Science, Technology, Engineering, and Math. Initial offerings engaged 120 teachers. Created regional entrepreneurship initiative featuring online resource exchange, teacher training and resources for entrepreneurship educators. Engaged 1,350 emergent entrepreneurs in workshops and 1,022 K-12 students in IdeaFair competitions. Created online industry workforce needs survey tool. Developed inter-county participant tracking system. Established partner collaboration work groups and online platform. Established Science, Technology, Engineering, and Math (STEM) Education resource matching system. State Energy Sector Partnership and Training Grant Arizona received a State Energy Sector Partnership and Training Grant (SESP) in January 2010. Yavapai County serves as lead of the northern region of the state, with Mohave/La Paz County as co-lead and Maricopa County serves as lead for the Greater Phoenix region. Grant activities provide individuals with training and job placement for careers in energy efficiency and renewable energy industries. Recruitment and development of job opportunities with green employers have been developed and contacts were made with Kitchell Contractors to complete green upgrades for the town of Camp Verde and with Love Electric to provide labor for a lighting contract with APS, as well as with BoTech, a new business dealing with communications. Job development at the Prescott Valley Home Show provided 29 employer contacts for green jobs. The curriculum for classes at Yavapai College is still being developed. WIA TITLE IB ANNUAL REPORT | PY 2009 9 WIA Technical Assistance Conference A WIA Technical Assistance Conference was held November 18-19, 2009 at the Desert Willow Conference Center in Phoenix, Arizona. More than 200 One-Stop staff attended the conference. Breakout sessions focusing on programmatic and fiscal issues were conducted by state and LWIA staff, as well as speakers from the DOL. The conference received extraordinary feedback from its attendees. Fast-Track Training – Mohave/La Paz Counties Mohave/La Paz counties developed a Fast-Track Training program, enabling participants to participate in fast-track classes at Mohave Community College (MCC) that provides certification for in-demand jobs. The goal is to train the workforce, give them an industry-recognized certification for jobs that are currently available, or are expected to increase as part of the recovery. Over 500 prospective students attended an orientation at MCC campuses in August 2009. Of those 500 people, 21 percent enrolled in one of nine available certificate programs. A big part of the training involved health and renewable energy sectors, which not only reflect ARRA’s goals, but also entails a large number of local jobs. The program offers training toward Certified Nursing Assistant, Medical Assistant, Medical Billing/Coding, and Heating, Ventilation, and Air Conditioning (HVAC). Classes are designed to significantly reduce the amount of time needed to get certification. The first set of classes began in late September 2009, with over 100 students receiving credentials as of May 2010. Lean Six Sigma Green Belt and Black Belt – ARRA The Lean Six Sigma Green Belt and Black Belt certification customized training program is a partnership between the Phoenix Workforce Connection and Arizona State University. This customized training program supported degreed professionals in their quest to upgrade their skills and marketability after being laid off. These highly valuable certifications were not only recognized by the manufacturing industry, but crossed into other high growth industries such as health care and advanced business services. Mohave County Energy Careers Alliance Approximately 700 people attended the Renewable Energy Information Fair hosted by the Mohave County Energy Careers Alliance and co-hosted by the Arizona State Building and Construction Trades Council on March 17, 2010 at Kingman High School. Their goals were to inform the public of potential incoming solar and wind energy projects and to identify the job seekers who were interested in working in the renewable energy industry. Mohave County has used the career placement inventories handed out at the fair to build a database of their local workforce that they were able to share with the alliance. The database documented skills and barriers regarding employment. Representatives from three major renewable energy businesses: BP Wind Energy, Albiasa Corporation, and Hualapai Valley Solar, spoke to the public regarding their respective projects that, if permitting goes as planned, will break ground in the next few years. 10 PY 2009| WIA TITLE IB ANNUAL REPORT COST EFFECTIVENESS Program PY 2009 Participants Cost per Participant 16,608 $3,605.29 Adult Program 6,056 $2,352.30 Dislocated Worker Program 6,202 $2,947.59 Youth Program 4,350 $4,842.34 *Overall for all programs *Overall includes Administration Expenses Arizona expended WIA Title IB funds of $59,876,622 ($24,817,551 of American Recovery and Reinvestment Act (ARRA) funds and $35,059,071 of regular allotment funds) to provide services and activities through the Arizona Workforce Connection One-Stop system for Program Year (PY) 2009 (July 1, 2009 through June 30, 2010). A total of 16,608 participants were served through formula funding provided to the 14 Local Workforce Investment Areas (LWIAs). LWIAs also provided services to Arizona’s business communities and affected workers through Rapid Response funded activities by providing assistance with lay-offs and closures. Based upon program performance, the expenditures per client appear adequate to meet the training needs of the WIA client population. Due to the severe economic downturn in 2008, the average cost per participant for the Adult Program has decreased from the PY 2008 levels as more clients are served in the One-Stop locations. The LWIAs have developed creative training arrangements with community organizations to provide opportunities for participants in order to address the extremely high increases in clients seeking services. Arizona continues to meet or exceed performance measures for WIA as negotiated. Monitoring activities conducted on both the programmatic and fiscal operations of the LWIAs indicate that the costs are reasonable and that clients are receiving the services needed to re-enter or progress in the workforce. WIA will continue to see significant increases in clients served and expenditures based upon recent economic trend data. Arizona will continue to utilize ARRA funding in some local areas to assist in addressing the continued high client service needs of WIA. The Summer Youth Employment Program (SYEP), which was implemented in PY 2008, has been sustained by many local areas. SYEP continues to be an excellent opportunity for the LWIAs to engage youth during the economic downturn and provide them with valuable work experience that will assist them in being competitive in the workforce as the economy begins to recover. WIA TITLE IB ANNUAL REPORT | PY 2009 11 WORKFORCE INVESTMENT ACTIVITIES Arizona continues to maintain an ongoing process for evaluating workforce investment activities. For example, data is analyzed and evaluated for current and projected performance outcomes. This allows state and local staff to not only evaluate the impact of services on participants, but also allows for an evaluation of progress toward meeting negotiated performance goals. WIA Field Operation Liaisons provide feedback regarding performance to LWIAs, which gives personnel the ability to focus on any performance issues within a particular region; from performance issues for entire population segments to performance issues for individual participants. Arizona utilizes several different reports to monitor the LWIAs performance outcomes on a regular basis. The reports are reviewed by the Field Operation Liaisons in order to identify areas that require additional technical assistance and/or training to correct any deficiencies. The outcome of this effort both enhances service to participants and performance reporting for the WIA program. State staff also performs annual on-site monitoring of each of the LWIAs. Monitoring includes a comprehensive review of local programmatic, fiscal, and management information systems, provider agreements, the eligible training provider application process, and Equal Opportunity Monitoring of WIA Title I financially assisted programs. Activities in the adult, dislocated worker and youth programs are observed and evaluated. The results of the monitoring activities are tracked, reviewed, and reported. In addition to annual monitoring, Arizona also conducts annual data element validation to measure the accuracy of data used in WIA performance reports. The process compares source documentation in participant files, such as eligibility documentation, to selected information pulled from a sample of exited participant records in the VOS system. Arizona also conducts telephone surveys to participants and employers to evaluate their level of satisfaction with the services they received. Arizona uses these and other appropriate methods to conduct ongoing evaluation of workforce investment activities across the state. Arizona persists in taking the steps necessary to ensure collaboration and continuous improvement by strengthening delivery systems, integrating the workforce development system, and establishing system wide performance measures to improve the effectiveness of the AWC. Arizona contracted with Social Policy Research Associates (SPRA) in September 2010 to conduct an evaluation study of the designation of LWIAs within the state. The study will be used to determine if the currently designated LWIA framework is the most efficient structure for the program and whether it’s able to meet all WIA requirements. The evaluation, which is scheduled to be completed in January 2011, shall contain recommendations pertaining to changes to Arizona’s current LWIA designations that may improve program effectiveness, efficiency, and performance. 12 PY 2009| WIA TITLE IB ANNUAL REPORT STATE PERFORMANCE TABLES Table A – Workforce Investment Act Customer Satisfaction Results Customer Satisfaction # of Surveys Completed # of Customers Eligible for the Survey # of Customers included in the Sample Response Rate 79.0% 571 1,629 618 92.4% 71.0% 600 1,565 704 85.2% Negotiated Performance Level Actual Performance Level - Participants 71.0% Employers 71.0% American Customer Satisfaction Index Table B – Adult Program Results Reported Information Negotiated Performance Level Actual Performance Level Entered Employment Rate 70.5% 69.6% Employment Retention Rate 84.0% 83.2% Numerator Denominator 1,494 2,147 2,481 2,981 Average Earnings $11,200.00 $28,092,606.00 $12,246.10 2,294 Employment and Credential Rate 66.0% 770 66.1% 1,165 Table C – Outcomes for Adult Special Populations Reported Information Public Assistance Recipients Receiving Intensive or Training Services Entered Employment Rate Employment Retention Rate Average Earnings Rate 66.3% 74.5% $10,970.50 Employment and Credential Rate 57.4% 277 418 275 369 $2,665,833.00 243 174 303 Individuals with Disabilities Veterans 65.4% 79.7% $14,134.60 64.9% numerator denominator 87 133 110 138 $1,286,250.00 91 50 77 51.0% 76.8% $9,192.40 numerator denominator 45.0% 25 49 43 56 $340,118.00 37 9 20 Older Individuals 144 248 234 271 $2,278,084.00 210 39 66 58.1% 86.3% $10,848.00 59.1% numerator denominator numerator denominator Table D – Other Outcome Information for the Adult Program Reported Information Individuals Who Received Training Services Entered Employment Rate 73.8% Employment Retention Rate 85.6% Average Earnings Rate $13,776.70 508 688 865 Individuals Who Received Only Core and Intensive Services 986 67.6% 1,459 1,616 82.0% 1,011 1,970 $10,924,930.00 $17,167,676.00 $11,437.50 793 1,501 numerator denominator numerator denominator WIA TITLE IB ANNUAL REPORT | PY 2009 13 Table E – Dislocated Worker Program Results Reported Information Negotiated Performance Level Actual Performance Level Entered Employment Rate 75.0% 76.6% Employment Retention Rate 87.5% 85.7% $14,000.00 $14,347.10 72.0% 72.1% Average Earning Employment and Credential Rate Numerator Denominator 1,316 1,719 1,105 1,290 $14,476,251.00 1,009 403 559 Table F – Outcomes for Dislocated Worker Special Populations Reported Information Veterans Entered Employment Rate 74.4% Employment Retention Rate 83.3% Average Earnings $15,783.50 Employment and Credential Rate 84.4% Individuals with Disabilities 93 125 75 90 $1,041,709.00 66 38 45 54.5% 90.9% $12,403.30 33.3% numerator denominator 6 11 10 11 $124,033.00 10 1 3 Older Individuals 71.5% 84.8% $14,222.90 74.5% numerator denominator 256 358 207 244 $2,673,905.00 188 76 102 numerator denominator Displaced Homemakers 70.7% 84.4% $9,353.00 75.0% 29 41 27 32 $215,118.00 23 15 20 numerator denominator Table G – Other Outcome Information for the Dislocated Worker Program Reported Information Individuals Who Received Training Services Entered Employment Rate 85.0% Employment Retention Rate 86.0% Average Earnings 472 555 339 394 $3,989,778.00 $13,299.30 Individuals Who Received Only Core and Intensive Services 72.5% 85.5% $14,790.50 300 numerator denominator 844 1,164 766 896 $10,486,473.00 709 numerator denominator Table H.1 – Youth (14-21) Program Results Reported Information Negotiated Performance Level Actual Performance Level Placement in Employment or Education N/A 58.0% Attainment of Degree or Certificate N/A 65.5% Literacy and Numeracy Gains N/A 40.8% Numerator Denominator 568 980 708 1,081 189 463 Table H.2 – Older Youth (19-21) Program Results Reported Information Negotiated Performance Level Actual Performance Level Entered Employment Rate 73.0% 69.2% Employment Retention Rate 80.0% 80.6% $3,400.00 $3,521.50 50.0% 47.6% Six Months Earnings Increase Credential Rate Numerator Denominator 166 240 187 232 $753,609.00 214 156 328 14 PY 2009| WIA TITLE IB ANNUAL REPORT Table I – Outcomes for Older Youth Special Populations Reported Information Public Assistance Recipients Entered Employment Rate Employment Retention Rate 63.3% 79.8% Six Months Earnings Increase Credential Rate $3,459.40 40.7% 69 0 0% 109 75 Individuals with Disabilities Veterans 54.5% 0 0 0% Out-of-School Youth 6 11 6 75.0% 147 69.0% 213 168 81.2% 94 0 8 207 $311,349.00 0 $49,100.00 $590,947.00 0% $7,014.30 90 0 7 55 0 3 0% 23.1% $3,077.80 192 130 45.5% 135 0 13 286 numerator denominator numerator denominator numerator denominator numerator denominator Table J – Younger Youth (14-18) Program Results Reported Information Negotiated Performance Level Actual Performance Level Skill Attainment Rate 83.0% 86.3% Youth Diploma or Equivalent Rate 58.0% 78.6% Retention Rate 65.0% 66.4% Numerator Denominator 2,228 2,583 440 560 463 697 Table K – Outcomes for Younger Youth Special Populations Reported Information Public Assistance Recipients Skill Attainment Rate 87.0% Youth Diploma or Equivalent Rate 77.1% Retention Rate 66.4% Individuals with Disabilities 1,023 1,176 178 231 180 271 169 199 44 50 62 89 84.9% 88.0% 69.7% numerator denominator Out-of-School Youth 80.0% 67.9% 64.1% numerator denominator 662 827 133 196 200 312 numerator denominator Table L – Other Reported Information Reported Information 12 Month Employment Retention Rate Adults 81.4% 2,806 12 Month Earning Increase (Adults & Older Youth) or 12 Month Earning Replacement (Dislocated Workers) $2,176.00 3,449 Dislocated Workers 83.8% Older Youth 72.2% 1,209 numerator denominator 4.2% 3,168 80.8% 1,442 169 234 $6,893,515.00 Placements for Participants in Non-traditional Employment $16,108,120.00 $686,490.00 213 numerator denominator $4,649.90 1,494 5.4% $19,933,456.00 $3,223.00 63 Wages at Entry into Employment for those who Entered Unsubsidized Employment 71 2 166 numerator denominator 65 12.8% 1,397 $6,573.90 1,316 1.2% $6,495,922.00 Entry into Unsubsidized Employment Related to the Training Received of those who Completed Training Services $3,005.00 $8,053,031.00 508 61 12.9% 1,225 472 $447,750.00 149 numerator denominator numerator denominator WIA TITLE IB ANNUAL REPORT | PY 2009 15 Table M – Participation Levels Reported Information Total Participants Served Total Exiters Total Adult Customers 55,134 49,417 Total Adult Self-Service 42,940 44,197 WIA Adult 48,996 47,153 WIA Dislocated Worker 6,202 2,287 Total Youth (14-21) 4,350 1,379 Younger Youth (14-18) 2,872 911 Older Youth (19-21) 1,478 468 Out-of-School Youth 2,150 786 In-School Youth 2,200 593 Table N – Cost of Program Activities Program Activity Total Federal Spending Local Adults $14,245,515 Local Dislocated Workers $18,280,980 Local Youth $21,064,169 Rapid Response (up to 25%) §134 9a) (2)(A) $1,407,502 Statewide Required Activities (up to 15%) §134(a)(2)(B) $838,570 Program Activity Description Statewide Allowable Activities §134(a)(3) State Administration $2,610,394 Demonstration Projects $1,299,492 Apprenticeship Total of All Federal Spending Listed Above 16 PY 2009| WIA TITLE IB ANNUAL REPORT $130,000 $59,876,622 LOCAL WORKFORCE INVESTMENT AREAS PERFORMANCE TABLES Table O – Local Performance Adults Cochise County ETA Assigned #04005 Total Participants Served Total Exiters Dislocated Workers 94 Older Youth 49 Younger Youth 88 Adults 776 Dislocated Workers 21 Older Youth 10 Younger Youth 22 Negotiated Performance Level Reported Information Customer Satisfaction 1,019 Program Participants Actual Performance Level See Table A Employers Adults 72.0% 84.6% Dislocated Workers 77.0% 93.8% Older Youth 73.0% 77.8% Adults 85.0% 93.1% Dislocated Workers 88.0% 100.0% Older Youth 82.0% 57.1% Younger Youth 65.0% 88.9% Adults $11,200.00 $17,263.20 Dislocated Workers $14,000.00 $0.00 $4,000.00 $-48.60 Adults 67.0% 78.4% Dislocated Workers 70.0% 100.0% Older Youth 51.0% 38.5% Younger Youth 60.0% 100.0% Skill Attainment Rate Younger Youth 86.0% 100.0% Placement in Employment or Education Youth (14-21) N/A 71.4% Attainment of Degree or Certificate Youth (14-21) N/A 76.0% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Not Met Met Exceeded 4 0 11 Overall Status of Local Performance WIA TITLE IB ANNUAL REPORT | PY 2009 17 Table O – Local Performance Coconino County ETA Assigned #04065 Total Participants Served Total Exiters 733 Dislocated Workers 36 Older Youth 16 Younger Youth 55 Adults 731 Dislocated Workers 19 Older Youth 4 Younger Youth 21 Negotiated Performance Level Reported Information Customer Satisfaction Adults Program Participants Actual Performance Level See Table A Employers Adults 71.0% 100.0% Dislocated Workers 75.0% 100.0% Older Youth 73.0% 100.0% Adults 84.0% 90.9% Dislocated Workers 87.5% 100.0% Older Youth 81.0% 100.0% Younger Youth 67.0% 100.0% Adults $11,200.00 $17,607.90 Dislocated Workers $12,000.00 $10,654.30 $3,500.00 $24,633.00 Adults 66.0% 62.5% Dislocated Workers 70.0% 100.0% Older Youth 51.0% 100.0% Younger Youth 59.0% 100.0% Skill Attainment Rate Younger Youth 83.0% 92.0% Placement in Employment or Education Youth (14-21) N/A 53.8% Attainment of Degree or Certificate Youth (14-21) N/A 100.0% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Not Met Met Exceeded 0 2 13 Overall Status of Local Performance 18 PY 2009| WIA TITLE IB ANNUAL REPORT Table O – Local Performance Adults Gila/Pinal Counties Total Participants Served 4,089 Dislocated Workers * Older Youth 56 Younger Youth 85 Adults ETA Assigned #04010 Total Exiters Dislocated Workers * Older Youth 12 Younger Youth 23 Negotiated Performance Level Reported Information Customer Satisfaction 4,585 Program Participants See Table A Employers Adults Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) 75.0% Dislocated Workers* 70.6% See REPAC - Table O Older Youth 74.0% 62.5% Adults 83.0% 91.4% Dislocated Workers* See REPAC - Table O Older Youth 84.0% 85.7% Younger Youth 66.0% 69.6% Adults $12,500.00 $11,992.70 Dislocated Workers* See REPAC - Table O Older Youth Adults Credential/Diploma Rates Actual Performance Level Dislocated Workers* $5,000.00 $5,779.90 64.5% 63.6% See REPAC - Table O Older Youth 50.0% 50.0% Younger Youth 63.5% 90.9% Skill Attainment Rate Younger Youth 85.0% 97.7% Placement in Employment or Education Youth (14-21) N/A 60.9% Attainment of Degree or Certificate Youth (14-21) N/A 73.5% Literacy or Numeracy Gains Youth (14-21) N/A 11.8% Not Met Met Exceeded 0 5 6 Overall Status of Local Performance * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) WIA TITLE IB ANNUAL REPORT | PY 2009 19 Table O – Local Performance Adults Graha m C ounty ETA Assigned #04015 Total Participants Served Total Exiters Dislocated Workers * Older Youth 20 Younger Youth 32 Adults 203 Dislocated Workers * Older Youth 4 Younger Youth 8 Negotiated Performance Level Reported Information Customer Satisfaction 235 Program Participants See Table A Employers Adults Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) 69.5% Dislocated Workers* 100.0% See REPAC - Table O Older Youth 66.0% 0.0% Adults 83.0% 100.0% Dislocated Workers* See REPAC - Table O Older Youth 75.0% 100.0% Younger Youth 65.0% 80.0% Adults $11,500.00 $20,826.30 Dislocated Workers* See REPAC - Table O Older Youth Adults Credential/Diploma Rates Actual Performance Level Dislocated Workers* $3,500.00 $17,580.50 64.0% 84.6% See REPAC - Table O Older Youth 50.0% 0.0% Younger Youth 58.0% 100.0% Skill Attainment Rate Younger Youth 81.0% 86.2% Placement in Employment or Education Youth (14-21) N/A 71.4% Attainment of Degree or Certificate Youth (14-21) N/A 50.0% Literacy or Numeracy Gains Youth (14-21) N/A 42.9% Not Met Met Exceeded 2 0 9 Overall Status of Local Performance * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) 20 PY 2009| WIA TITLE IB ANNUAL REPORT Table O – Local Performance Greenlee County ETA Assigned #04020 Total Participants Served Total Exiters 7 Dislocated Workers * Older Youth 4 Younger Youth 8 Adults 1 Dislocated Workers * Older Youth 0 Younger Youth 5 Negotiated Performance Level Reported Information Customer Satisfaction Adults Program Participants See Table A Employers Adults Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) 69.5% Dislocated Workers* 0.0% See REPAC - Table O Older Youth 66.0% 0.0% Adults 83.0% 50.0% Dislocated Workers* See REPAC - Table O Older Youth 75.0% 0.0% Younger Youth 64.0% 25.0% Adults $11,200.00 $14,183.00 Dislocated Workers* See REPAC - Table O Older Youth Adults Credential/Diploma Rates Actual Performance Level Dislocated Workers* $3,400.00 $0.0 64.0% 0.0% See REPAC - Table O Older Youth 50.0% 0.0% Younger Youth 58.0% 100.0% Skill Attainment Rate Younger Youth 81.0% 100.0% Placement in Employment or Education Youth (14-21) N/A 40.0% Attainment of Degree or Certificate Youth (14-21) N/A 60.0% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Not Met Met Exceeded 8 0 3 Overall Status of Local Performance * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) WIA TITLE IB ANNUAL REPORT | PY 2009 21 Table O – Local Performance Maricopa County Total Participants Served Adults 11,962 Dislocated Workers 1,263 Older Youth 199 Younger Youth 384 Adults ETA Assigned #04035 Total Exiters Dislocated Workers 860 Older Youth 51 Younger Youth 138 Negotiated Performance Level Reported Information Customer Satisfaction 12,158 Program Participants Actual Performance Level See Table A Employers Adults 75.3% 69.1% Dislocated Workers 77.4% 69.4% Older Youth 73.0% 72.4% Adults 84.0% 82.4% Dislocated Workers 87.5% 84.7% Older Youth 80.0% 74.2% Younger Youth 65.0% 60.7% Adults $12,420.00 $12,385.40 Dislocated Workers $14,000.00 $14,681.80 $4,000.00 $4,049.30 Adults 66.0% 70.2% Dislocated Workers 72.0% 73.3% Older Youth 50.0% 45.5% Younger Youth 70.0% 83.0% Skill Attainment Rate Younger Youth 83.0% 86.0% Placement in Employment or Education Youth (14-21) N/A 60.1% Attainment of Degree or Certificate Youth (14-21) N/A 65.0% Literacy or Numeracy Gains Youth (14-21) N/A 48.6% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Not Met Met Exceeded 0 9 6 Overall Status of Local Performance 22 PY 2009| WIA TITLE IB ANNUAL REPORT Table O – Local Performance Adults Mohave/La Paz Counties Total Participants Served 2,273 Dislocated Workers * Older Youth 42 Younger Youth 134 Adults ETA Assigned #04070 Total Exiters Dislocated Workers * Older Youth 10 Younger Youth 37 Negotiated Performance Level Reported Information Customer Satisfaction 1,972 Program Participants See Table A Employers Adults Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) 72.0% Dislocated Workers* 75.0% See REPAC - Table O Older Youth 65.0% 88.9% Adults 84.0% 97.8% Dislocated Workers* See REPAC - Table O Older Youth 80.0% 87.5% Younger Youth 65.0% 86.2% Adults $10,000.00 $9,293.60 Dislocated Workers* See REPAC - Table O Older Youth Adults Credential/Diploma Rates Actual Performance Level Dislocated Workers* $3,700.00 $3,412.20 57.0% 72.7% See REPAC - Table O Older Youth 40.0% 50.0% Younger Youth 58.0% 76.5% Skill Attainment Rate Younger Youth 83.0% 88.1% Placement in Employment or Education Youth (14-21) N/A 80.5% Attainment of Degree or Certificate Youth (14-21) N/A 65.0% Literacy or Numeracy Gains Youth (14-21) N/A 30.0% Not Met Met Exceeded 0 2 9 Overall Status of Local Performance * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) WIA TITLE IB ANNUAL REPORT | PY 2009 23 Table O – Local Performance Navajo/Apache Counties ETA Assigned #04095 Total Participants Served Total Exiters 976 Dislocated Workers 33 Older Youth 12 Younger Youth 26 Adults 992 Dislocated Workers 14 Older Youth 4 Younger Youth 10 Negotiated Performance Level Reported Information Customer Satisfaction Adults Program Participants Actual Performance Level See Table A Employers Adults 72.0% 80.0% Dislocated Workers* 77.0% 87.5% Older Youth 73.0% 75.0% Adults 84.5% 88.4% Dislocated Workers 88.0% 87.5% Older Youth 81.0% 100.0% Younger Youth 65.0% 100.0% Adults $10,500.00 $10,335.20 Dislocated Workers $12,000.00 $15,588.90 $3,000.00 $2,561.80 Adults 64.5% 55.1% Dislocated Workers 72.0% 62.5% Older Youth 50.0% 40.0% Younger Youth 58.0% 100.0% Skill Attainment Rate Younger Youth 83.0% 100.0% Placement in Employment or Education Youth (14-21) N/A 86.7% Attainment of Degree or Certificate Youth (14-21) N/A 85.7% Literacy or Numeracy Gains Youth (14-21) N/A 25.0% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Overall Status of Local Performance 24 PY 2009| WIA TITLE IB ANNUAL REPORT Not Met Met Exceeded 0 6 9 Table O – Local Performance Adults Nineteen Tribal Nations ETA Assigned #04090 Total Participants Served Total Exiters Dislocated Workers Older Youth 140 Younger Youth 314 Adults 216 Dislocated Workers * Older Youth 55 Younger Youth 107 Program Participants Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) 71.0% Dislocated Workers* 62.0% See REPAC - Table O Older Youth 70.0% 63.3% Adults 82.0% 87.6% Dislocated Workers* See REPAC - Table O Older Youth 82.0% 85.0% Younger Youth 58.0% 54.9% Adults $10,000.00 $11,048.20 Dislocated Workers* See REPAC - Table O Older Youth Adults Credential/Diploma Rates Actual Performance Level See Table A Employers Adults Entered Employment Rates * Negotiated Performance Level Reported Information Customer Satisfaction 454 Dislocated Workers* $3,500.00 $4,066.10 62.5% 44.2% See REPAC - Table O Older Youth 45.0% 37.5% Younger Youth 61.0% 77.0% Skill Attainment Rate Younger Youth 83.0% 81.6% Placement in Employment or Education Youth (14-21) N/A 48.3% Attainment of Degree or Certificate Youth (14-21) N/A 62.3% Literacy or Numeracy Gains Youth (14-21) N/A 12.5% Overall Status of Local Performance Not Met Met Exceeded 1 5 5 * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) WIA TITLE IB ANNUAL REPORT | PY 2009 25 Table O – Local Performance Phoenix (City of) Total Participants Served Adults 14,409 Dislocated Workers 1,443 Older Youth 340 Younger Youth 466 Adults ETA Assigned #04025 Total Exiters 14,070 Dislocated Workers 402 Older Youth 134 Younger Youth 192 Negotiated Performance Level Reported Information Actual Performance Level Program Participants Employers See Table A Adults 78.0% 67.2% Dislocated Workers 85.0% 81.0% Older Youth 74.0% 61.3% Adults 85.0% 86.1% Dislocated Workers 90.0% 86.0% Older Youth 81.5% 85.5% Younger Youth 65.0% 70.1% Adults $12,500.00 $12,751.20 Dislocated Workers $15,500.00 $13,429.60 $3,700.00 $3,087.90 Adults 70.0% 65.9% Dislocated Workers 72.0% 69.6% Older Youth 50.0% 54.1% Younger Youth 66.0% 86.5% Skill Attainment Rate Younger Youth 83.0% 84.3% Placement in Employment or Education Youth (14-21) N/A 57.3% Attainment of Degree or Certificate Youth (14-21) N/A 59.5% Literacy or Numeracy Gains Youth (14-21) N/A 38.5% Customer Satisfaction Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Overall Status of Local Performance 26 PY 2009| WIA TITLE IB ANNUAL REPORT Not Met Met Exceeded 0 8 7 Table O – Local Performance Pima County Total Participants Served ETA Assigned #04030 Total Exiters Adults 8,166 Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth 2,244 362 777 7,434 740 105 Younger Youth Negotiated Performance Level Reported Information Customer Satisfaction 208 Program Participants Actual Performance Level See Table A Employers Adults 70.6% 69.9% Dislocated Workers 75.5% 82.1% Older Youth 73.1% 73.6% Adults 84.5% 77.8% Dislocated Workers 87.6% 84.9% Older Youth 80.1% 73.3% Younger Youth 65.1% 60.5% Adults $11,300.00 $11,778.00 Dislocated Workers $14,100.00 $15,410.10 $3,500.00 $2,894.00 Adults 66.5% 65.4% Dislocated Workers 71.0% 74.0% Older Youth 45.0% 39.5% Younger Youth 58.5% 70.1% Skill Attainment Rate Younger Youth 83.1% 80.1% Placement in Employment or Education Youth (14-21) N/A 49.2% Attainment of Degree or Certificate Youth (14-21) N/A 61.5% Literacy or Numeracy Gains Youth (14-21) N/A 23.8% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Overall Status of Local Performance Not Met Met Exceeded 0 9 6 WIA TITLE IB ANNUAL REPORT | PY 2009 27 Table O – Local Performance REPAC Dislocated Worker Consortium Total Participants Served Dislocated Workers 604 ETA Assigned #04010 Total Exiters Dislocated Workers 81 Negotiated Performance Level Reported Information Customer Satisfaction Program Participants Actual Performance Level See Table A Employers Entered Employment Rates Dislocated Workers 83.0% 97.7% Retention Rates Dislocated Workers 86.5% 93.3% Average Earnings (Adults/DWs) Dislocated Workers $14,000.00 $13,988.70 Credential/Diploma Rates Dislocated Workers 69.0% 69.2% Not Met Met Exceeded 0 1 3 Overall Status of Local Performance * The Dislocated Worker statistics reflected in this chart are those of the Re-Employment and Pre-Layoff Assistance Center (REPAC). This entity administers the Dislocated Worker program on behalf of five local areas that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. 28 PY 2009| WIA TITLE IB ANNUAL REPORT Table O – Local Performance Santa Cruz County Total Participants Served ETA Assigned #04040 Total Exiters 253 17 20 155 197 7 6 Younger Youth 33 Negotiated Performance Level Reported Information Customer Satisfaction Adults Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth Program Participants Actual Performance Level See Table A Employers Adults 70.5% 72.7% Dislocated Workers 73.5% 100.0% Older Youth 66.0% 66.7% Adults 84.0% 90.0% Dislocated Workers 82.0% 100.0% Older Youth 75.5% 100.0% Younger Youth 65.0% 75.0% Adults $11,200.00 $10,615.30 Dislocated Workers $11,500.00 $8,225.00 $3,400.00 $6,221.00 Adults 66.0% 77.8% Dislocated Workers 72.0% 100.0% Older Youth 50.0% 66.7% Younger Youth 58.0% 87.5% Skill Attainment Rate Younger Youth 83.0% 93.1% Placement in Employment or Education Youth (14-21) N/A 35.0% Attainment of Degree or Certificate Youth (14-21) N/A 36.8% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Not Met Met Exceeded 1 1 13 Overall Status of Local Performance WIA TITLE IB ANNUAL REPORT | PY 2009 29 Table O – Local Performance Yavapai County Total Participants Served ETA Assigned #04080 Total Exiters Adults 1,736 Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth 192 45 58 1,762 76 15 Younger Youth Negotiated Performance Level Reported Information Customer Satisfaction 29 Program Participants Actual Performance Level See Table A Employers Adults 74.0% 85.1% Dislocated Workers 84.5% 87.0% Older Youth 70.0% 100.0% Adults 84.0% 93.5% Dislocated Workers 90.0% 90.3% Older Youth 80.0% 75.0% Younger Youth 63.0% 100.0% Adults $10,500.00 $12,116.90 Dislocated Workers $14,000.00 $11,039.40 $3,400.00 $-1,560.50 Adults 70.0% 68.4% Dislocated Workers 68.5% 59.4% Older Youth 48.0% 71.4% Younger Youth 58.0% 63.2% Skill Attainment Rate Younger Youth 82.0% 87.0% Placement in Employment or Education Youth (14-21) N/A 85.0% Attainment of Degree or Certificate Youth (14-21) N/A 63.2% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Month Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Not Met Met Exceeded 2 3 10 Overall Status of Local Performance 30 PY 2009| WIA TITLE IB ANNUAL REPORT Table O – Local Performance Yuma County Total Participants Served ETA Assigned #04045 Total Exiters Adults 2,684 Dislocated Workers Older Youth Younger Youth Adults Dislocated Workers Older Youth 284 174 291 2,056 67 58 Younger Youth Negotiated Performance Level Reported Information Customer Satisfaction 78 Program Participants Actual Performance Level See Table A Employers Adults 75.0% 68.8% Dislocated Workers 75.0% 82.9% Older Youth 73.0% 68.0% Adults 83.0% 82.4% Dislocated Workers 87.5% 89.5% Older Youth 82.0% 88.0% Younger Youth 65.0% 71.4% Adults $10,000.00 $8,738.90 Dislocated Workers $10,100.00 $10,645.00 $3,400.00 $3,182.40 Adults 66.0% 65.7% Dislocated Workers 72.0% 75.0% Older Youth 50.0% 61.3% Younger Youth 56.0% 63.5% Skill Attainment Rate Younger Youth 83.0% 96.5% Placement in Employment or Education Youth (14-21) N/A 72.8% Attainment of Degree or Certificate Youth (14-21) N/A 89.9% Literacy or Numeracy Gains Youth (14-21) N/A 95.9 % Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Not Met Met Exceeded 0 6 9 Overall Status of Local Performance WIA TITLE IB ANNUAL REPORT | PY 2009 31 MAP OF DESIGNATED LOCAL AREAS Coconino County Navajo / Apache Consortium Mohave / La Paz Consortium Yavapai County City of Phoenix Maricopa County Gila / Pinal Consortium Yuma County Pima County Graham County Cochise County Santa Cruz County Consortium representing Arizona’s Nineteen Tribal Nations is also a designated LWIA. 32 PY 2009| WIA TITLE IB ANNUAL REPORT LOCAL WORKFORCE INVESTMENT AREA CONTACT INFORMATION The 14 designated LWIAs provide services both directly and indirectly. LWIAs offer an array of services, as specified in their local plans. LWIAs are held accountable to the LWIBs, which are responsible for strategic planning, program oversight, and coordination of resources. Cochise County Navajo/Apache Counties Vada Phelps, Director 900 Carmelita Drive Sierra Vista, Arizona 85635 Phone: (520) 439-3542 Judy Bratcher, Director 100 East Carter Road Holbrook, Arizona 86025 Phone: (928) 524-4167 Coconino County City of Phoenix Carol Curtis, Director 110 East Cherry Avenue Flagstaff, Arizona 86001 Phone: (928) 679-7400 Cynthia Spell Tweh, Deputy Director 200 West Washington, 19th Floor Phoenix, Arizona 85003 Phone: (602) 262-6776 Gila/Pinal Counties Pima County Barbara Valencia, Program Manager 5515 South Apache Avenue, Suite 200 Globe, Arizona 85501 Phone: (928) 425-9468 Arthur Eckstrom, Director 2797 East Ajo Way Tucson, Arizona 85713 Phone: (520) 243-6700 Graham County Santa Cruz County Neil Karnes, Director 826 West Main Street Safford, Arizona 85546 Phone: (928) 428-7386 Patricia Wallace, Director 610 North Morley Avenue Nogales, Arizona 85621 Phone: (520) 375-7670 Greenlee County Yavapai County Deborah Brinkley, Program Manager Highway 191 & Ward Canyon Road Clifton, Arizona 85533 Phone: (928) 865-4151 Teri Drew, Regional Director 221 North Marina, Suite 201 Prescott, Arizona 86302 Phone: (928) 778-1422 Maricopa County Yuma County Patrick Burkhart, Assistant Director 234 North Central Avenue, Suite 3201 Phoenix, Arizona 85004 Phone: (602) 506-4146 John Morales, Director 3834 West 16th Street Yuma, Arizona 85364 Phone: (928) 329-0990 Mohave/La Paz Counties Nineteen Tribal Nations Susie Parel-Duranceau, Director 700 West Beale Street Kingman, Arizona 86402 Phone: (928) 753-0723 ext. 4780 Patrick Andrews, Chairman P.O. Box 837 Sells, Arizona 85634 Phone: (520) 383-8650 WIA TITLE IB ANNUAL REPORT | PY 2009 33 Published October 2010 For additional copies of this report contact: Arizona Department of Economic Security Employment Administration Workforce Investment Act Section 1789 West Jefferson Street Phoenix, Arizona 85007 (602) 542-3957 www.azdes.gov/wia/ Equal Opportunity Employer/Program  Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975, the Department prohibits discrimination in admissions, programs, services, activities or employment based on race, color, religion, sex, national origin, age, and disability. The Department must make a reasonable accommodation to allow a person with a disability to take part in a program, service, or activity. Auxiliary aids and services are available upon request to individual with disabilities. For example, this means if necessary, the Department must provide sign language interpreters for people who are deaf, a wheelchair accessible location, or enlarged print materials. It also means that the Department will take any other reasonable action that allows you to take part in and understand a program or activity, including making reasonable changes to an activity. If you believe that you will not be able to understand or take part in a program or activity because of your disability, please let us know of your disability needs in advance if at all possible. To request this document in alternative format or for further information about this policy, contact your local office manager; TTY/TDD Services: 7-1-1.