Program Year 2008 Arizona Workforce Investment Act Title IB Annual Report Table of Contents Section Page Arizona Workforce Connection 1 Arizona Economic Environment 2 Arizona Waivers 4 Arizona Highlights 6 Cost Effectiveness 10 Workforce Investment Activities 11 State Performance Tables 12 Local Workforce Investment Areas Performance Tables 16 Map of Designated Local Areas 31 Local Workforce Investment Areas 32 WIA Title IB Annual Report ARIZONA WORKFORCE CONNECTION The Governor’s vision calls for a statewide workforce system working across areas where there are similar cultures and resources. The state’s workforce system, Arizona Workforce Connection (AWC), is supported by fully integrated local One-Stop Career Centers, focused on maximizing access to programs for individuals and businesses. This system is built on shared resources not limited by political boundaries, which allows for Arizona’s workforce system to effectively and efficiently deliver a talent development system which will contribute to the competitiveness of the state. Further, state and local plans included utilizing stimulus funds received from the American Recovery and Reinvestment Act of 2009 (ARRA) to create jobs, to protect our most vulnerable, and grow Arizona’s future. The foundation for the AWC is a network of partners consisting of the Governor’s Council on Workforce Policy (GCWP), 14 Local Workforce Investment Areas (LWIAs) along with their respective Local Workforce Investment Boards (LWIBs), 23 comprehensive One-Stop Career Centers, 40 affiliate sites, and an array of workforce partners working collaboratively to meet the needs of job seekers and employers in Arizona. The State of Arizona, along with local workforce boards, are continuously working to improve the One–Stop system by providing access to a comprehensive menu of workforce development, education, economic and community development information and services. Local boards work to ensure access to employment and training services for diverse population groups by identifying and eliminating barriers to participation. Communication and outreach activities are developed to improve workforce information to guide education, business, and career decisions. AWC is designed to offer comprehensive career, employment, and labor market information, help individuals receive education and training to expand their job skills, assist job seekers in connecting with employers, provide specialized assistance to individuals with barriers to career success, help businesses address workforce issues, and ensure safe workplaces. AWC offers all of these services in the most integrated and customer-friendly way possible. Job seeking customers, businesses, and employment counselors can obtain information related to workforce development at www.arizonaworkforceconnection.com. This website has links to the Arizona Virtual OneStop (VOS) system, Arizona’s Workforce Development and Labor Exchange internet based system. VOS, being a web-based application, can be accessed from anywhere that offers an internet connection. This annual report focuses on Program Year (PY) 2008, which covers July 1, 2008 through June 30, 2009. This is the ninth year of the Workforce Investment Act (WIA) implementation in Arizona. The report describes how WIA Title IB services are provided in Arizona, through its network of One-Stop Career Centers, greatly expediting statewide delivery of comprehensive, yet seamless, workforce development services to employers and job seekers eligible for and in need of these services. Page 1 PY 2008 PY 2008 State of Arizona ARIZONA ECONOMIC ENVIRONMENT In terms of employment, Arizona had been one of the fastest growing states in the nation in recent years, consistently rated among the top ten; however the pattern ended in 2007. The structure of the Arizona economy, highly tied to the construction industry, made Arizona one of the hardest hit states by the economic crisis. The state’s rank in national rankings was 49th at the close of Program Year (PY) 2008. From Calendar Year (CY) 2004 to CY 2006, the annual average rating for the state was second only to Nevada. For CY 2007, Arizona’s average ranking dropped to 22. The state’s ranking for CY 2008 averaged 47th and has been consistently in the bottom two for each month since January 2009. Notably, the lower rankings for Arizona are mirrored in the same states that also showed strong employment growth during the same time periods. Employment growth has declined for the last two program years. Nonfarm payroll employment declined by -5.2 percent in PY 2008 compared to .2 percent in PY 2007 and 3.1 percent in PY 2006 (see Table 1). Table 1: Percentage change in Program Year Average Employment - Arizona Source: AZ Dept of Commerce, Research Administration, BLS Current Employment Statistics Industry Total Nonfarm Manufacturing Natural Resources and Mining Construction Trade, Transportation and Utilities Leisure and Hospitality Education and Health Services Professional and Business Services Financial Activities Other Government Information PY 2006 3.1% -1.0% 19.5% 0.3% 4.1% 3.6% 5.2% 5.5% 3.2% 1.7% 2.0% -5.0% PY 2007 0.2% -2.8% 19.5% -10.9% 1.2% 1.0% 4.8% -0.6% -3.1% 2.7% -5.0% -0.9% PY 2008 -5.2% -5.1% 0.1% -22.8% -6.1% -4.3% 2.2% -9.0% -4.0% -3.2% 1.0% -4.2% By the end of PY 2008 (June 2009), nonfarm payroll employment in Arizona had over-the-month employment losses in five of the first six months of CY 2009. In June 2009, the over-the-year jobs losses were down to 7.6 percent. The Research Administration (RA) of the Arizona Department of Commerce employment forecast released in April 2009 projected an increasing pace of job losses in nonfarm employment in 2009 (146,200, or 5.6 percent), with job losses decreasing in 2010 (21,600, or 0.9 percent) because of gradually improving economic conditions. Employment reductions are forecast for almost all major industries with the exception of educational and health services. Sectors with forecasted job gains despite projected employment losses in overall major industry include: aerospace (manufacturing), heavy and civil engineering (construction), insurance (financial activities), and federal government (government). Total nonfarm employment decreased by an average of approximately 137,000 jobs over the program year. Overall, two of the major industries had annual PY 2008 average increases; educational and health services (+6,800) and government (+4,400). Annual average PY losses occurred in construction (-47,600), trade, transportation and utilities (-32,100), financial activities (-7,300), information (-1,800), manufacturing (-9,100), professional and business services (-35,800), other services (-3,300), and leisure and hospitality (-11,700). Mining was flat. Page 2 WIATitleIBAnnualReport Table2:ForecastedTotalNonfarmEmployment,GrowthRate ‘—” ‡ǣ‡’–‘ˆ‘‡” ‡ǡ‡•‡ƒ” Š†‹‹•–”ƒ–‹‘  ”‹œ‘ƒ Š‘‡‹šȂ‡•ƒȂ ‘––•†ƒŽ‡‡–”‘ — •‘‡–”‘ ƒŽƒ ‡‘ˆ–ƒ–‡ ʹͲͲͺ ǦʹǤͳΨ ǦʹǤͶΨ ǦͳǤͳΨ ǦͳǤͺΨ ʹͲͲͻ ǦͷǤ͸Ψ ǦͷǤͻΨ ǦͶǤͲΨ ǦͷǤ͸Ψ ʹͲͳͲ ǦͲǤͻΨ ǦͳǤͲΨ ǦͲǤͷΨ ǦͲǤ͸Ψ  ”‹œ‘ƒǯ• •‡ƒ•‘ƒŽŽ› ƒ†Œ—•–‡† —‡’Ž‘›‡– ”ƒ–‡ ™ƒ• ͺǤ͹ ’‡” ‡– ƒ– –Š‡ ‡† ‘ˆ —‡ ʹͲͲͻǡ ‘’ƒ”‡† –‘ ƒ ͷǤͷ ’‡” ‡– ”ƒ–‡ ƒ– –Š‡ ‡† ‘ˆ —‡ ʹͲͲͺ ȋ•‡‡ ƒ„Ž‡ ͵ȌǤ  ƒ–‹‘ƒŽŽ›ǡ –Š‡ •‡ƒ•‘ƒŽŽ› ƒ†Œ—•–‡†—‡’Ž‘›‡–”ƒ–‡‹ ”‡ƒ•‡†•—„•–ƒ–‹ƒŽŽ›–‘ͻǤͷ’‡” ‡–ƒ•‘ˆ —‡ʹͲͲͻǤš’‡ –ƒ–‹‘• ƒ”‡–Šƒ––Š‡—‡’Ž‘›‡–”ƒ–‡™‹ŽŽ ‘–‹—‡‹–•—’™ƒ”†–”‡†‹–‘–Š‡‡š–’”‘‰”ƒ›‡ƒ”ǡ’‡”Šƒ’• ”‡ƒ Š‹‰Ž‡˜‡Ž•‹–Š‡”ƒ‰‡‘ˆͳͲ’‡” ‡–Ǥ Table3:UnemploymentRate(SeasonallyAdjusted)–EndofProgramYear(s) ‘—” ‡ǣǤǤ—”‡ƒ—‘ˆƒ„‘”–ƒ–‹•–‹ •  ‹–‡†–ƒ–‡• ”‹œ‘ƒ Š‘‡‹šȂ‡•ƒȂ ‘––•†ƒŽ‡‡–”‘ — •‘‡–”‘ Žƒ‰•–ƒˆˆ‡–”‘ ƒ‡ ƒ˜ƒ•—‹–›Ȃ‹‰ƒȂ‡–”‘ ”‡• ‘––‡–”‘ —ƒ‡–”‘ —‡ʹͲͲ͹ ͶǤ͸Ψ ͵Ǥ͸Ψ ͵ǤͳΨ ͵ǤͶΨ ͵ǤͷΨ ͶǤͶΨ ͵ǤͶΨ ͳ͵Ǥ͹Ψ —‡ʹͲͲͺ ͷǤ͸Ψ ͷǤͷΨ ͶǤͺΨ ͷǤͶΨ ͷǤͲΨ ͸ǤͶΨ ͷǤͶΨ ͳ͸ǤͺΨ —‡ʹͲͲͻ ͻǤͷΨ ͺǤ͹Ψ ͺǤͲΨ ͹ǤͻΨ ͹ǤͶΨ ͻǤ͹Ψ ͻǤʹΨ ͳͻǤͺΨ  ˜‡”ƒ‰‡ “—ƒ”–‡”Ž› ’‡”•‘ƒŽ ‹ ‘‡ ‰”‘™–Š ‹ ”‹œ‘ƒ ‹  ʹͲͲͺ ȋͲǤʹ ’‡” ‡–Ȍ ™ƒ• „‡Ž‘™ –Š‡ ƒ–‹‘ƒŽ ƒ˜‡”ƒ‰‡ ‘ˆ ͲǤ͸ ’‡” ‡–Ǥ  • –Š‡ ”‹œ‘ƒ ‡ ‘‘› Šƒ• ™‡ƒ‡‡†ǡ •‘ Šƒ• ’‡”•‘ƒŽ ‹ ‘‡ ‰”‘™–ŠǤ   –Š‡ ˆ‹”•– “—ƒ”–‡” ‘ˆ  ʹͲͲͻǡ “—ƒ”–‡”Ž› ’‡”•‘ƒŽ ‹ ‘‡ ‰”‘™–Š Šƒ† †‡ ”‡ƒ•‡† –‘ ǦͲǤ͹ ’‡” ‡–‹”‹œ‘ƒǡ”ƒ‡†͵͸–Šǡ ‘’ƒ”‡†–‘ǦͲǤͷ’‡” ‡–ˆ‘”–Š‡ƒ–‹‘Ǥ  Š‡—„‡”‘ˆ Žƒ‹ƒ–•”‡ ‡‹˜‹‰—‡’Ž‘›‡–„‡‡ˆ‹–•‹”‹œ‘ƒŠƒ•„‡‡•–‡ƒ†‹Ž›‹ ”‡ƒ•‹‰Ǥ ”‘  ʹͲͲ͹ –‘  ʹͲͲͺǡ –Š‡ —„‡” ‘ˆ Žƒ‹ƒ–• ”‘•‡ „› ‡ƒ”Ž› ͳͳͷ ’‡” ‡–Ǥ ˜‡”ƒ‰‡ †—”ƒ–‹‘ ƒŽ•‘ ‹ ”‡ƒ•‡† ƒ† ™ƒ• ͳ͸Ǥ͵ ™‡‡• ƒ– –Š‡ ‡† ‘ˆ  ʹͲͲͺǤ  ‹–‹ƒŽ Žƒ‹•ǡ ƒ ‹†‹ ƒ–‘” –Šƒ– –‡†• –‘ ˆŽ— –—ƒ–‡ǡ ™‡”‡ ͵ͺǡ͹ͷͺ ‹ —‡ ʹͲͲͻ ‘’ƒ”‡† –‘ ͳͻǡ͸͵Ͷ ‹ —‡ ʹͲͲͺǡ ȋͻ͹’‡” ‡–‹ ”‡ƒ•‡ȌǤ   Page3   PY2008 PY 2008 State of Arizona ARIZONA WAIVERS Waivers The U.S. Department of Labor granted Arizona the following waivers in order to increase the state’s flexibility in implementing an effective workforce system. 1. Waiver of the time limit on the period of initial eligibility of training providers, under 20 CFR 663.530, in order to facilitate continued expansion of the state’s Eligible Training Provider List (ETPL) and support Arizona’s progress toward a process that broadens customer choice and provides an opportunity for training providers to re-enroll and be considered enrolled as initially eligible providers. Outcome: This waiver has allowed Arizona to expand the ETPL seamlessly for use by the local workforce areas and increased the availability of providers for training needs. Because of the waiver the Arizona ETPL currently has 299 active providers and 2033 active training programs. This is an increase from 99 active providers and 537 training programs prior to the implementation of the waiver. 2. Waiver to allow pooling of Dislocated Worker formula funds for five rural Local Workforce Investment Areas (LWIAs) under a single administrative agency, the Gila County Reemployment and Pre-layoff Assistance Center (REPAC), allowing improved services to dislocated workers and creation of new opportunities to leverage funding and resources. Outcome: This waiver allows the Gila County REPAC to form a consortium of five local areas that include the rural counties of: Gila/Pinal; Graham; Greenlee; Mohave/La Paz and the Nineteen Tribal Nations. The waiver has benefited these rural areas by allowing one entity to assist with dislocated worker activities. Gila County REPAC has been successful in that they have successfully met or exceeded the negotiated WIA Dislocated Worker performance measures each year since approval of the waiver. 3. Waiver to permit the Gila County REPAC to negotiate a uniform set of measures and represent the five LWIAs in preparation of the state annual report in order to dramatically increase performance. Outcome: See Waiver 2. 4. Waiver to re-direct payment to Gila County REPAC of any incentive funds earned by local area members of REPAC based on exemplary performance on the Dislocated Worker core indicators, providing further flexibility to Gila County REPAC. Outcome: See Waiver 2. 5. Waiver to apply any applicable sanctioning to the Gila County REPAC with regard to those performance measures that were negotiated collectively, providing further flexibility to Gila County REPAC. Outcome: See Waiver 2. Page 4 WIA Title IB Annual Report 6. Waiver to permit 100 percent transfer between Adult and Dislocated Worker programs at WIA Section 133(b)(4), allowing the state to approve local area requests to transfer up to 100 percent of local area allocations between WIA Adult and Dislocated Worker programs. Outcome: This waiver has allowed local areas to successfully serve the program most in need of services during the program year. By having the option to transfer up to 100 percent of Adult and Dislocated Worker funds, the Local Workforce Investment Boards (LWIBs) met the demand of their customers. This positioned the LWIBs to have resources available to respond to national directions, priorities, and challenges within their region. 7. Waiver of the required 50 percent employer match for customized training at WIA Section 101(8)(C) and 20 CFR 663.715. Outcome: The ability to utilize customized training as an option to employers has allowed the state to improve the ability to respond to employer and industry changes. The waiver also provided greater flexibility in designing and implementing improved programs in the larger metro areas. Due to the implementation of the American Recovery and Reinvestment Act (ARRA) 2009, the State of Arizona requested and received approval of the following waiver in connection with ARRA funding: 8. Waiver of the requirement under WIA Section 123 and 20 CFR 664.610 regarding competitive selection of providers of youth activities intended to allow local areas to select, as quickly as possible, the service providers necessary to develop and implement summer youth employment opportunities for the summer of 2009. The waiver was granted through September 30, 2009 to expand existing competitively procured contracts and is only applicable to WIA Youth program funds made available through the Recovery Act, and only applies to the summer employment program element. Outcome: This waiver allowed for quick implementation of Arizona’s Summer Youth Program and saw local area ramp-up efforts proceed quickly and efficiently. The majority of the youth served, beginning May 2009, were able to begin summer activities in a timely manner due to the effectiveness of this waiver. Page 5 PY 2008 PY 2008 State of Arizona ARIZONA HIGHLIGHTS American Recovery and Reinvestment Act (ARRA) In the face of an economic crisis, ARRA, signed by President Barack Obama on February 17, 2009, represented a strategic and significant investment in the country’s future. The intent of ARRA was to save and create jobs, many of them in the private sector. It provided billions of dollars to lowincome and vulnerable households, spurring increased economic activity that is intended to save and create more than a million jobs. Under the leadership of Governor Janice K. Brewer, the Arizona One-Stop system committed to an expedient implementation of ARRA. The Governor understood how ARRA funds could be integrated into transformational efforts to achieve an invigorated, more innovative public workforce system capable of helping to enable future economic growth and advancing a shared prosperity for all Arizonans. The additional funding provided to support the workforce system increased employment and training services and played a vital role in Arizona’s recovery by assisting workers who were facing unprecedented challenges. With a stronger, more comprehensive One-Stop system, the low-income, displaced, and under-skilled adults and disconnected youth found increased services and training opportunities in a more invigorated, more innovative public workforce system capable of meeting their needs. To this end, the Governor directed the workforce development system to focus the use of ARRA funds on the areas of energy, “green jobs”, weatherization, and healthcare. To achieve this vision of a strong and vital workforce system, stakeholders at every level continued to develop and refine innovative service delivery strategies in the context of regional economies with comprehensive approaches to workforce development and regional growth. The State WIA Strategic Plan, as well as the LWIA Strategic Plans, were required to be modified to include the recent changes brought about by ARRA. The GCWP, in cooperation with the Department of Economic Security (DES), Department of Education (DOE) and the Department of Commerce, required local strategic plan modifications for PY 2009 that would allow the AWC to move into PY 2009 with continued dedication to both business and job seeker customers through individual training accounts, on-the-job training, or customized training to individuals or services specific to business for workforce needs through regular WIA formula funding, as well the additional ARRA funding received from the U.S. Department of Labor (DOL). Innovation Frontier Arizona (IFA) PY 2008 was the second year for the Innovation Frontier Arizona (IFA) Project, an Arizona WIRED initiative. IFA is a collaboration of partners in the southern Arizona region, which includes Pima, Cochise, Santa Cruz, and Yuma counties, intended to align workforce development, education, and economic development assets around a unified vision for southern Arizona’s prosperity. In PY 2008, IFA began training dislocated and incumbent workers for technology jobs in the aerospacedefense industry, with approximately 100 individuals enrolled to date and 50 companies engaged. A regional pre-academy for border security careers was also launched. IFA has helped train teachers to deliver engineering curriculum in four public high schools in Cochise and Pima counties. IFA has a new website being developed by Corporation for Skills Workforce with University of Arizona Department of Management Information Systems, which will be a collaboration platform using social networking and media tools, capable of linking partners, projects, needs and resources, and engaging the public in discussion about talent, innovation, and regional development. Page 6 WIA Title IB Annual Report WIA Technical Assistance Conference A WIA Technical Assistance Conference was held April 6-8, 2009 at the Black Canyon Conference Center in Phoenix, Arizona. More than 200 One-Stop staff attended the conference. Breakout sessions focusing on programmatic, fiscal, and equal opportunity issues were conducted by state and LWIA staff, as well as speakers from the DOL. The conference received outstanding feedback from its attendees. Arizona Workforce Apprenticeship Keys to Employment (AWAKE) Action Clinic On June 17, 2009, over 100 professionals representing apprenticeship programs, workforce development, and education met in Phoenix for the AWAKE Action Clinic. The event was sponsored by a grant through the DOL, Office of Apprenticeship Program in partnership with the Arizona Department of Commerce – Apprenticeship Office and Energy Office, Phoenix Workforce Connections (PWC), Maricopa Workforce Connections (MWC), DOE, Maricopa Community College District, Gateway Community College, and Pima County One-Stop Center. The goals of the AWAKE Action Clinic were to unite peers and colleagues by dispelling misconceptions surrounding each program, creating awareness, and developing partnerships by providing background information and tools to collaborate between programs. New Gila/Pinal Comprehensive One-Stop Center The Gila/Pinal Comprehensive One-Stop Center in Casa Grande opened for business in April 2009, following the culmination of two years of planning and collaboration. Central Arizona College, which has played a key role on the LWIB, understood the importance of collaboration and partnership between the One-Stop partners, renovated a 1,200 square-foot building to serve as the Comprehensive One-Stop Center. Other major partners included Abbott Industries, which donated computers for the computer lab and DES, which provided office equipment. All WIA One-Stop partners are now co-located, as well as the Central Arizona College Skill Center. This Skill Center provides healthcare, construction, soft-skills training, General Equivalency Diploma classes, Adult Basic Education classes and English as a Second Language classes. This Comprehensive One-Stop Center is the only site in Arizona located in a community college facility with a co-located skill center. Phoenix Workforce Connection Assisting Refugee and New Immigrant Communities The PWC partnered with Phoenix Children’s Hospital to support the Maricopa County Medical Interpreter Project. PWC provided WIA funds to the partnership, allowing them to serve a larger number of students and increase the impact of their interpreting program in the community. WIA funding was also contributed to launch a new leg of the program to train refugees and immigrants in medical interpreting in languages of lesser diffusion. The Phoenix area has experienced a growth in refugee populations over the last several years, creating a demand for such services. Many of these refugees have healthcare or interpreting experience, without formal training, or in some cases, with credentials not recognized in the United States. Additional funding for the project was contributed by Greater Valley Area Health Education Center and Phoenix Children’s Hospital. Six hospital systems in the region and several refugee-serving organizations comprise the advisory group for the project and provide professional direction, candidates, training, resources, and financial contributions when possible. Page 7 PY 2008 PY 2008 State of Arizona As a result of the partnership and the WIA funds received from PWC, the Maricopa County Medical Interpreter Project trained an additional 28 students in the Spanish Bilingual Assistance and Community Interpreter (languages of lesser diffusion). These interpreters now have credentials and have obtained interpreting employment with hospitals or other organizations serving the refugee community in the Maricopa County area. Over the last two years, the program trained over 150 interpreters and more than 40 trainers that are replicating the training in hospitals in Arizona and in other states. Shared Network Access Points PWC and MWC developed a Shared Network Access Point program throughout their local areas. These non-financial partnerships with faith and community based organizations are designed to help individuals obtain economic stability by providing access to educational and employment opportunities. Participating organizations provide a point of connectivity and expand the reach of services provided by the One-Stop Career Centers. Tools are provided to aid job seekers in a successful self-directed job search. Currently, the City of Phoenix has 12 designated Access Points and Maricopa County has six designated Access Points. Maricopa County Community College District has also agreed to provide Access Point services at each of its community college sites. The program has already seen tremendous success as noted in a July 9, 2009 article in The Arizona Republic titled “For job seekers, churches offering HEAVENLY HELP”. Phoenix First Assembly Church, a City of Phoenix Access Point location, was interviewed for the article and described how they help restore hope to job seekers. This Access Point has reported that in the first 13 weeks of operating as an Access Point, they assisted 210 customers and helped 73 find job placements. Green Collar Career Fair and Expo 2009 On January 6, 2009, a total of 26 “green” companies came together at the PWC South Center to showcase an exciting and diverse variety of expertise in order to advance society towards a more sustainable world. The Green Collar Career Fair and Expo 2009, sponsored by DES, Arizona Women Education & Employment, Inc. (AWEE), and Aspire, saw 480 registered job seekers who came seeking employment or to find out what “green” technology entails. Local community colleges and universities, offering training and degree programs in environmental and green technology fields, also attended the event to offer assistance during the Green Collar Career one-hour Education Information Session to accommodate youth and young adults interested in learning about alternative energy and environmental products, and how sustainability affects people. The Green Collar Career Fair was an opportunity to bring together key stakeholders in the region, including Green Tree Servicing, Arizona Department of Corrections, Go Concessions, Wells Fargo Bank, University of Phoenix, Job Tree, Arizona Employer’s Advisory Council, FNF Construction, Maricopa County Human Resources, ABC Scapes, Phoenix Fire Department, and AT&T Mobility; all related to the latest solutions to make cities more sustainable. Page 8 WIA Title IB Annual Report Green Teams and Entrepreneurship Tour The Mohave/La Paz Local Workforce Investment Area (LWIA) expanded its Coalition Youth Team (COYOTE) Youth Summer Program to include “Green Teams” throughout the region, as well as a performing arts/entrepreneurial project. Working with local Parks Departments, Arizona Game and Fish, and Bureau of Land Management (BLM), “Green Team” fisheries and avian conservation projects came to life. Green Team tours of solar, wind, and water energy production facilities, as well as automobile recycling and new car companies resulted in a report to the community about renewable energy and recycling industries in the Mohave/La Paz area. Page 9 PY 2008 PY 2008 State of Arizona COST EFFECTIVENESS Program PY 2008 Participants *Overall for all programs Adult Program Dislocated Worker Program Youth Program 15,291 5,562 4,022 5,707 Cost per Participant $2,687.68 $2,137.46 $2,469.04 $2,339.53 *Overall includes Administration Expenses Arizona received a WIA Title IB allotment of $39,427,621 in regular WIA formula funding, as well as $42,850,012 in ARRA funding that provided services and activities through the Arizona Workforce Connection One-Stop system for PY 2008 (July 1, 2008 through June 30, 2009). A total of 15,291 participants were served through formula funding provided to the 14 Local Workforce Investment Areas. LWIAs also provided services to Arizona’s business communities and affected workers through Rapid Response funded activities by providing assistance with lay-offs and closures. Based upon program performance, the expenditures per client appear adequate to meet the training needs of the WIA client population. Arizona has met or exceeded WIA performance standards for four consecutive years. Monitoring activities conducted on both the program and fiscal operations of the LWIAs indicate that the costs are reasonable and that clients are receiving the services needed to re-enter or progress in the workforce. The program will see significant increases in clients served and expenditures based upon receipt of the America Recovery and Reinvestment Act (ARRA) funding received during PY 2008. Arizona received $42,850,012 in ARRA funding, and is utilizing these funds to increase services to clients and to increase the number of clients who are able to receive services to assist them in returning to the workforce or furthering their current skills to retain employment or progress in the workforce. The Summer Youth Employment program has proven to be an excellent opportunity for the LWIAs to engage youth during the economic downturn and provide them with valuable work experience that will assist them in being competitive in the workforce as the economy begins to recover. Page 10 WIA Title IB Annual Report WORKFORCE INVESTMENT ACTIVITIES Evaluation The DES evaluates each LWIAs outcome by utilizing the 15 core indicators of performance for Adults, Dislocated Workers, and Youth programs. Arizona uses several methods to evaluate workforce investment activities. • Annual monitoring of WIA Title IB is conducted by the DES, the state’s WIA oversight agency. Monitoring includes a comprehensive review of local programmatic, fiscal and management information systems, provider agreements, the eligible training provider application process and Equal Opportunity Monitoring of WIA Title I financially assisted programs. Activities in the Adult, Dislocated Worker, and Youth programs are observed and evaluated. Results are tracked, reviewed, and reported. • Data element validation is used to measure the accuracy of data used in WIA performance reports. The process compares source documentation in participant files, such as eligibility documentation, to selected information pulled from a sample of exited participant records in the VOS system. • Customer Satisfaction Surveys continue to evaluate both participants and employers levels of satisfaction by conducting telephone surveys. In conjunction with monitoring and evaluation of LWIA performance, Arizona provides technical assistance needed to improve performance in a given measure. Technical assistance included training sessions, assistance in the development of a performance improvement plan, and peer-to-peer technical assistance. Arizona utilizes several different reports to monitor the LWIAs performance outcomes on a regular basis. The reports are reviewed by the Field Operation Liaisons in order to identify areas that may require additional technical assistance and/or training to rectify any deficiencies. The State of Arizona is committed to continuous improvement in the efficiency and effectiveness of the statewide workforce investment system. Arizona continues to take the steps necessary to ensure collaboration and continuous improvement by strengthening delivery systems, integrating the workforce development system, and establishing system wide performance measures to improve the effectiveness of the AWC. Page 11 PY 2008 PY 2008 State of Arizona STATE PERFORMANCE TABLES Table A – Workforce Investment Act Customer Satisfaction Results Customer Satisfaction Negotiated Performance Level Actual Performance Level # of Surveys Completed # of Customers Eligible for the Survey # of Customers include in the Sample Response Rate Participants 74.0% American Customer Satisfaction Index 73.0% 548 2,467 602 91.0% Employers 72.0% 67.0% 509 1,626 565 90.1% Table B – Adult Program Results Reported Information Negotiated Performance Level Actual Performance Level Entered Employment Rate 78.5% 79.4% Employment Retention Rate 84.5% 84.4% $11,200.00 $12,830.90 64.5% 73.1% Average Earnings Rate Employment and Credential Rate Numerator Denominator 2,434 3,066 3,445 4,084 $41,148,664 3,207 1,075 1,470 Table C – Outcomes for Adult Special Populations Reported Information Public Assistance Recipients Receiving Intensive or Training Services Entered Employment Rate 74.3% Employment Retention Rate 86.1% Average Earnings Rate $11,001.30 Employment and Credential Rate 65.5% 365 491 463 538 $4,609,540 419 216 330 Veterans Individuals with Disabilities 135 160 198 84.4% 82.8% $16,085.60 239 $2,895,404 180 73 97 75.3% 67.4% 76.2% $10,088.80 73.3% 60 89 96 126 $847,462 84 22 30 Older Individuals 250 324 261 77.2% 80.6% $13,306.70 324 $3,033,929 228 72 91 79.1% numerator numerator numerator numerator denominator denominator denominator denominator Table D – Other Outcome Information for the Adult Program Reported Information Individuals Who Received Training Services Entered Employment Rate 83.6% Employment Retention Rate 90.2% Average Earnings Rate $14,680.20 697 834 1,321 1,464 $17,909,831 1,220 numerator denominator Page 12 Individuals Who Received Only Core and Intensive Services 77.8% 81.1% $11,695.40 1,737 2,232 2,124 2,620 $23,238,833 1,987 numerator denominator WIA Title IB Annual Report PY 2008 Table E – Dislocated Worker Program Results Reported Information Negotiated Performance Level Actual Performance Level Entered Employment Rate 86.0% 85.0% Employment Retention Rate 90.0% 87.8% $15,000.00 $14,878.60 72.0% 76.5% Average Earning Rate Employment and Credential Rate Numerator Denominator 1,541 1,814 1,590 1,810 $21,841,773 1,468 406 531 Table F – Outcomes for Dislocated Worker Special Populations Reported Information Veterans Entered Employment Rate 85.4% Employment Retention Rate 87.0% Average Earnings Rate $16,536.40 Employment and Credential Rate 66.7% Individuals with Disabilities 111 20 71.4% 130 114 100.0% 131 $1,637,108 $12,271.00 99 30 45 28 25 25 $269,963 22 7 9 77.8% Older Individuals 289 78.3% 369 280 84.8% $14,054.20 330 $3,513,548 250 64 98 65.3% Displaced Homemakers 82.9% 81.4% $9,892.00 65.4% numerator numerator numerator denominator denominator Individuals Who Received Training Services 90.0% Employment Retention Rate 90.3% 468 520 500 554 $6,622,121 448 $14,781.50 Individuals Who Received Only Core and Intensive Services 82.9% 86.8% $14,921.20 numerator denominator 1,073 1,294 1,090 1,256 $15,219,652 1,020 numerator denominator Table H1 – Youth (14-21) Program Results Negotiated Performance Level Actual Performance Level Numerator Denominator Placement in Employment or Education Attainment of Degree or Certificate N/A 66.0% N/A 62.1% Literacy and Numeracy Gains N/A 50.1% 665 1,007 687 1,106 205 409 Table H2 – Older Youth (19-21) Program Results Negotiated Performance Level Actual Performance Level Numerator Denominator Entered Employment Rate 73.0% 76.7% Employment Retention Rate 83.0% 86.2% Six Months Earnings Increase $4,050.00 $4,118.60 50.0% 49.8% 171 223 219 254 $939,046 228 150 301 Credential Rate 28 17 26 denominator Entered Employment Rate Reported Information 43 $276,977 numerator Reported Information Reported Information 41 35 denominator Table G – Other Outcome Information for the Dislocated Worker Program Average Earnings Rate 34 Page 13 PY 20008 State of Arizona Table I – Outcomes for Older Youth Special Populations Reported Information Public Assistance Recipients Entered Employment Rate 77.1% Employment Retention Rate 81.0% Earnings Change in Six Months $4,414.40 Credential Rate 49.5% Veterans 74 0 0.0% 96 81 0.0% 91 55 111 0.0% numerator denominator 26 $87,963 $3,518.50 0 0 0 25 8 25 32.0% numerator denominator 149 79.3% 21 22 84.6% 0 0 Out-of-School Youth 9 42.9% 0 0 0.0% 100 $401,709 Individuals with Disabilities 188 171 85.1% 201 $717,752 $3,987.50 180 128 254 50.4% numerator denominator numerator denominator Table J – Younger Youth (14-21) Program Results Reported Information Negotiated Performance Level Actual Performance Level Skill Attainment Rate 83.0% 83.7% Diploma or Equivalent Rate 58.0% 71.5% Retention Rate 64.0% 69.3% Numerator Denominator 1,891 2,259 402 562 450 649 Table K – Outcomes for Younger Youth Special Populations Reported Information Public Assistance Recipients Skill Attainment Rate 82.9% Diploma or Equivalent Rate 66.5% Retention Rate 62.4% Individuals with Disabilities 821 990 159 239 161 258 233 265 61 72 50 73 87.9% 84.7% 68.5% Out-of-School Youth 77.7% 58.5% 66.4% 510 656 114 195 198 298 Table L – Other Reported Information 12 Month Employment Retention Rate Adults 83.6% Dislocated Workers 88.4% Older Youth 79.7% 3,273 3,914 1,566 1,772 196 246 12 Months Earnings Change (Adults & Older Youth) or 12 Months Earnings Replacement (Dislocated Workers) $3,897.20 92.2% $4,418.00 $13,850,807 3,554 $21,903,941 $23,764,220 $971,957.00 220 Placements for Participants in Nontraditional Employment 4.5% 4.4% 2.3% 110 2,434 67 1,540 4 171 Wages at Entry into Employment for those who Entered Unsubsidized Employment $5,093.30 $6,572.40 $3,059.20 $11,577,095 2,273 $9,569,404 1,456 $468,054 153 numerator numerator numerator numerator denominator denominator denominator denominator Page 14 Entry into Unsubsidized Employment Related to the Training Received of those who Completed Training Services 13.6% 14.5% 95 697 68 468 numerator denominator WIA Title IB Annual Report Table M – Participation Levels Reported Information Total Participants Served Total Adult Customers Total Exiters 48,205 34,968 Total Adult Self-Service 38,681 29,525 WIA Adult 44,243 33,367 4,022 1,622 WIA Dislocated Worker Total Youth (14-21) 5,707 1,200 Younger Youth (14-18) 4,360 877 Older Youth (19-21) 1,347 323 Out-of-School Youth 2,101 627 In-School Youth 3,606 573 Table N: - Cost of Program Activities Program Activity Total Federal Spending Local Adults $11,888,530 Local Dislocated Workers $8,918,150 Local Youth $13,351,716 Rapid Response (up to 25%) §134 9a) (2) (A) $1,012,322 Statewide Required Activities (up to 15%) §134 (a) (2) (B) $1,723,774 Program Activity Description Statewide Allowable Activities §134 (a) (3) Statewide Administration $2,072,772 Demonstration Projects $2,000,000 Apprenticeship $130,000 Total of All Federal Spending Listed Above Page 15 $41,097,264 PY 2008 PY 2008 State of Arizona LOCAL WORKFORCE INVESTMENT AREAS PERFORMANCE TABLES Table O – Local Performance Local Area Name Cochise County ETA Assigned #04005 Total Participants Served Total Exiters Reported Information Customer Satisfaction Adults 672 Dislocated Workers 63 Older Youth 62 Younger Youth 128 Adults 518 Dislocated Workers 2 Older Youth 4 Younger Youth 20 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 77.0% 86.7% Dislocated Workers 86.0% 100.0% Older Youth 73.0% 100.0% Adults 90.0% 97.0% Dislocated Workers 88.0% 100.0% Older Youth 84.0% 100.0% Younger Youth 64.0% 72.7% Adults $11,200.00 $16,525.20 Dislocated Workers $13,000.00 $27,997.30 $4,000.00 $7028.00 Adults 70.0% 75.9% Dislocated Workers 70.0% 100.0% Older Youth 51.0% 100.0% Younger Youth 61.0% 84.6% Skill Attainment Rate Younger Youth 90.0% 98.2% Placement in Employment or Education Youth (14-21) N/A 50.0% Attainment of Degree or Certificate Youth (14-21) N/A 76.0% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Overall Status of Local Performance Page 16 Not Met Met Exceeded 0 0 15 WIA Title IB Annual Report Table O – Local Performance Local Area Name Coconino County ETA Assigned #04065 Total Participants Served Total Exiters Reported Information Customer Satisfaction Entered Employment Rates Retention Rates Adults 684 Dislocated Workers 23 Older Youth 18 Younger Youth 92 Adults 546 Dislocated Workers 4 Older Youth 2 Younger Youth 16 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 78.5% 88.9% Dislocated Workers 80.0% 75.0% Older Youth 69.5% 100.0% Adults 88.0% 82.4% Dislocated Workers 90.0% 100.0% Older Youth 83.0% 100.0% 67.0% 46.2% Adults Younger Youth $11,200.00 $15,099.60 Dislocated Workers $11,100.00 $13,030.40 $4,050.00 $10,870.60 Adults 64.5% 85.7% Dislocated Workers 66.0% 66.7% Older Youth 51.0% 33.3% Younger Youth 72.0% 100.0% Skill Attainment Rate Younger Youth 79.0% 96.9% Placement in Employment or Education Youth (14-21) N/A 75.0% Attainment of Degree or Certificate Youth (14-21) N/A 86.7% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Overall Status of Local Performance Page 17 Not Met Met Exceeded 2 2 11 PY 2008 PY 2008 State of Arizona Table O – Local Performance Adults Local Area Name Gila/Pinal Counties Total Participants Served 4,020 Dislocated Workers * Older Youth 74 Younger Youth 160 Adults ETA Assigned #04010 Total Exiters Reported Information Customer Satisfaction 2,383 Dislocated Workers Older Youth 17 Younger Youth 23 Negotiated Performance Level Program Participants Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) 78.5% Dislocated Workers* 87.5% See REPAC - Table O Older Youth 73.0% 87.5% Adults 86.5% 80.0% Dislocated Workers* See REPAC - Table O Older Youth 84.0% 87.5% Younger Youth 65.0% 76.2% $11,200.00 $13,352.20 Adults Dislocated Workers* See REPAC - Table O Older Youth Adults Credential/Diploma Rates Actual Performance Level See Table A Employers Adults Entered Employment Rates * Dislocated Workers* $4,100.00 $11,416.30 64.5% 64.7% See REPAC - Table O Older Youth 53.0% 50.0% Younger Youth 62.0% 68.8% Skill Attainment Rate Younger Youth 85.0% 88.7% Placement in Employment or Education Youth (14-21) N/A 83.3% Attainment of Degree or Certificate Youth (14-21) N/A 66.7% Literacy or Numeracy Gains Youth (14-21) N/A 20.0% Overall Status of Local Performance Not Met Met Exceeded 0 2 9 * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) Page 18 WIA Title IB Annual Report Table O – Local Performance Adults Local Area Name Graham County ETA Assigned #04015 Total Participants Served Total Exiters Reported Information Customer Satisfaction 262 Dislocated Workers Older Youth 15 Younger Youth 45 Adults 196 Dislocated Workers * Older Youth 2 Younger Youth 10 Negotiated Performance Level Program Participants Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) 68.0% Dislocated Workers* 100.0% See REPAC - Table O Older Youth 63.0% 100.0% Adults 81.0% 100.0% Dislocated Workers* See REPAC - Table O Older Youth 83.0% 0.0% Younger Youth 64.0% 81.8% $11,200.00 $25,380.90 Adults Dislocated Workers* See REPAC - Table O Older Youth Adults Credential/Diploma Rates Actual Performance Level See Table A Employers Adults Entered Employment Rates * Dislocated Workers* $4,050.00 $0.00 62.0% 88.9% See REPAC - Table O Older Youth 52.0% 100.0% Younger Youth 58.0% 85.7% Skill Attainment Rate Younger Youth 81.0% 93.8% Placement in Employment or Education Youth (14-21) N/A 80.0% Attainment of Degree or Certificate Youth (14-21) N/A 61.5% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Overall Status of Local Performance Not Met Met Exceeded 2 0 9 * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/ La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) Page 19 PY 2008 PY 2008 State of Arizona Table O – Local Performance Local Area Name Greenlee County ETA Assigned #04020 Total Participants Served Total Exiters Reported Information Customer Satisfaction Adults 2 Dislocated Workers * Older Youth 0 Younger Youth 6 Adults 3 Dislocated Workers * Older Youth 0 Younger Youth 4 Negotiated Performance Level Program Participants See Table A Employers Adults Entered Employment Rates Retention Rates 78.5% Dislocated Workers* Six months Earnings Increase (Older Youth) Older Youth 68.0% 0.0% Adults 84.5% 80.0% Dislocated Workers* See REPAC - Table O Older Youth 77.0% Adults Dislocated Workers* 0.0% 64.0% 90.0% $11,200.00 $22,932.50 See REPAC - Table O Older Youth Adults Credential/Diploma Rates 100.0% See REPAC - Table O Younger Youth Average Earnings (Adults/DWs) Actual Performance Level Dislocated Workers* $3,000.00 $0.00 50.0% 100.0% See REPAC - Table O Older Youth 40.0% 0.0% Younger Youth 58.0% 100.0% Skill Attainment Rate Younger Youth 83.0% 100.0% Placement in Employment or Education Youth (14-21) N/A 75.0% Attainment of Degree or Certificate Youth (14-21) N/A 88.9% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Overall Status of Local Performance Not Met Met Exceeded 4 1 6 * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/ La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) Page 20 WIA Title IB Annual Report Table O – Local Performance Local Area Name Maricopa County Total Participants Served Adults 12,024 Dislocated Workers 1,461 Older Youth 170 Younger Youth 610 Adults ETA Assigned #04035 Total Exiters Reported Information Customer Satisfaction 9,556 Dislocated Workers 886 Older Youth 46 Younger Youth 132 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 83.6% 78.8% Dislocated Workers 86.0% 81.8% Older Youth 73.0% 71.4% Adults 86.0% 82.7% Dislocated Workers 90.0% 84.2% Older Youth 84.0% 88.9% Younger Youth 64.0% 69.1% Adults $13,800.00 $13,537.60 Dislocated Workers $15,000.00 $15,058.80 $4,050.00 $4,197.60 Adults 69.0% 70.2% Dislocated Workers 72.0% 75.7% Older Youth 50.0% 54.2% Younger Youth 58.0% 71.3% Skill Attainment Rate Younger Youth 83.0% 72.7% Placement in Employment or Education Youth (14-21) N/A 63.9% Attainment of Degree or Certificate Youth (14-21) N/A 63.7% Literacy or Numeracy Gains Youth (14-21) N/A 41.1% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Overall Status of Local Performance Page 21 Not Met Met Exceeded 0 7 8 PY 2008 PY 2008 State of Arizona Table O – Local Performance Adults Local Area Name Mohave/La Paz Counties Total Participants Served 1,663 Dislocated Workers * Older Youth 52 Younger Youth 235 Adults ETA Assigned #04070 Total Exiters Reported Information Customer Satisfaction 1,339 Dislocated Workers Older Youth 11 Younger Youth 30 Negotiated Performance Level Program Participants Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) 80.0% Dislocated Workers* 89.8% See REPAC - Table O Older Youth 71.0% 57.1% Adults 80.0% 91.4% Dislocated Workers* See REPAC - Table O Older Youth 80.0% 100.0% Younger Youth 61.0% 79.3% $9,000.00 $11,141.90 Adults Dislocated Workers* See REPAC - Table O Older Youth Adults Credential/Diploma Rates Actual Performance Level See Table A Employers Adults Entered Employment Rates * Dislocated Workers* $4,050.00 $5,123.70 57.0% 50.0% See REPAC - Table O Older Youth 40.0% 33.3% Younger Youth 54.0% 76.0% Skill Attainment Rate Younger Youth 83.0% 84.8% Placement in Employment or Education Youth (14-21) N/A 81.8% Attainment of Degree or Certificate Youth (14-21) N/A 67.4% Literacy or Numeracy Gains Youth (14-21) N/A 58.3% Overall Status of Local Performance Not Met Met Exceeded 0 3 8 * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/ La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) Page 22 WIA Title IB Annual Report Table O – Local Performance Adults Local Area Name Navajo and Apache Counties ETA Assigned #04095 Total Participants Served Total Exiters Reported Information Customer Satisfaction 1,116 Dislocated Workers 30 Older Youth 14 Younger Youth 57 Adults 922 Dislocated Workers 9 Older Youth 3 Younger Youth 9 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 78.5% 88.9% Dislocated Workers* 86.0% 100.0% Older Youth 73.0% 100.0% Adults 84.5% 94.9% Dislocated Workers* 90.0% 100.0% Older Youth 83.0% 71.4% Younger Youth 64.0% 75.0% Adults $10,000.00 $11,462.40 Dislocated Workers* $12,000.00 $16,508.30 $3,500.00 ($523.30) Adults 64.5% 71.1% Dislocated Workers* 72.0% 60.0% Older Youth 57.0% 40.0% Younger Youth 58.0% 85.7% Skill Attainment Rate Younger Youth 83.0% 89.7% Placement in Employment or Education Youth (14-21) N/A 78.6% Attainment of Degree or Certificate Youth (14-21) N/A 60.0% Literacy or Numeracy Gains Youth (14-21) N/A 33.3% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Overall Status of Local Performance Page 23 Not Met Met Exceeded 2 2 11 PY 2008 PY 2008 State of Arizona Table O – Local Performance Adults Local Area Name Nineteen Tribal Nations ETA Assigned #04090 Total Participants Served Total Exiters Reported Information Customer Satisfaction 350 Dislocated Workers 74 Younger Youth 266 Adults 161 Dislocated Workers Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) 17 Younger Youth 122 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers 76.0% Dislocated Workers* 76.0% See REPAC - Table O Older Youth 70.0% 56.3% Adults 81.0% 84.0% Dislocated Workers* See REPAC - Table O Older Youth 82.0% 83.3% Younger Youth 61.0% 40.4% $9,000.00 $10,765.80 Adults Dislocated Workers* See REPAC - Table O Older Youth Adults Credential/Diploma Rates * Older Youth Adults Entered Employment Rates * Older Youth Dislocated Workers* $4,000.00 $5567.20 61.6% 67.4% See REPAC - Table O Older Youth 40.0% 18.8% Younger Youth 60.0% 75.8% Skill Attainment Rate Younger Youth 82.5% 70.6% Placement in Employment or Education Youth (14-21) N/A 44.4% Attainment of Degree or Certificate Youth (14-21) N/A 62.1% Literacy or Numeracy Gains Youth (14-21) N/A 11.8% Overall Status of Local Performance Not Met Met Exceeded 2 3 6 * The Re-Employment and Pre-Layoff Assistance Center (REPAC), is the entity that administers the Dislocated Worker Program on behalf of five local area consortiums that includes Gila/Pinal, Graham, Greenlee, Mohave/ La Paz and Nineteen Tribal Nations. (Also see Table-O – REPAC Dislocated Worker Consortium.) Page 24 WIA Title IB Annual Report Table O – Local Performance Adults Local Area Name Phoenix (City of) Total Participants Served 13,127 Dislocated Workers 743 Older Youth 332 Younger Youth 800 Adults ETA Assigned #04025 Total Exiters Reported Information Customer Satisfaction 9,889 Dislocated Workers 321 Older Youth 92 Younger Youth 196 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 80.0% 79.5% Dislocated Workers 89.0% 87.4% Older Youth 74.0% 78.4% Adults 87.0% 87.0% Dislocated Workers 92.0% 92.9% Older Youth 81.5% 88.1% Younger Youth 64.0% 69.6% Adults $12,500.00 $11,988.80 Dislocated Workers $15,500.00 $14,777.00 $3,900.00 $3,300.40 Adults 70.9% 73.4% Dislocated Workers 71.5% 79.7% Older Youth 49.0% 55.3% Younger Youth 66.0% 86.0% Skill Attainment Rate Younger Youth 78.0% 83.7% Placement in Employment or Education Youth (14-21) N/A 65.2% Attainment of Degree or Certificate Youth (14-21) N/A 50.6% Literacy or Numeracy Gains Youth (14-21) N/A 62.1% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Overall Status of Local Performance Page 25 Not Met Met Exceeded 0 6 9 PY 2008 PY 2008 State of Arizona Table O – Local Performance Local Area Name Pima County ETA Assigned #04030 Total Participants Served Total Exiters Reported Information Customer Satisfaction Adults 6,663 Dislocated Workers 1,153 Older Youth 289 Younger Youth 1,166 Adults 5,114 Dislocated Workers 281 Older Youth 87 Younger Youth 216 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 78.5% 78.5% Dislocated Workers 86.4% 90.9% Older Youth 73.0% 76.9% Adults 84.5% 82.9% Dislocated Workers 89.0% 88.8% Older Youth 82.0% 83.5% Younger Youth 61.0% 75.3% Adults $11,200.00 $12,007.80 Dislocated Workers $15,000.00 $14,957.00 $3,900.00 $3,762.50 Adults 61.5% 74.4% Dislocated Workers 63.5% 73.0% Older Youth 41.0% 35.6% Younger Youth 57.0% 61.7% Skill Attainment Rate Younger Youth 83.0% 85.8% Placement in Employment or Education Youth (14-21) N/A 66.4% Attainment of Degree or Certificate Youth (14-21) N/A 58.0% Literacy or Numeracy Gains Youth (14-21) N/A 29.2% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Overall Status of Local Performance Page 26 Not Met Met Exceeded 0 6 9 WIA Title IB Annual Report Table O – Local Performance Local Area Name REPAC Dislocated Worker Consortium ETA Assigned #04010 Total Participants Served Dislocated Workers 310 Total Exiters Dislocated Workers 54 Reported Information Customer Satisfaction Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Entered Employment Rates Dislocated Workers 86.0% 88.3% Retention Rates Dislocated Workers 88.5% 90.9% Average Earnings (Adults/DWs) Dislocated Workers $13,000.00 Credential/Diploma Rates Dislocated Workers 72.0% Overall Status of Local Performance $14,223.30 65.9% Not Met Met Exceeded 0 1 3 * The Dislocated Worker statistics reflected in this chart are those of the Re-Employment and Pre-Layoff Assistance Center (REPAC). This entity administers the Dislocated Worker program on behalf of five local areas that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. Page 27 PY 2008 PY 2008 State of Arizona Table O – Local Performance Adults Local Area Name Santa Cruz County ETA Assigned #04040 Total Participants Served Total Exiters Reported Information Customer Satisfaction 177 Dislocated Workers 9 Older Youth 17 Younger Youth 179 Adults 117 Dislocated Workers 3 Older Youth 1 Younger Youth 24 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 78.0% 100.0% Dislocated Workers 86.0% 100.0% Older Youth 73.0% 0.0% Adults 87.5% 100.0% Dislocated Workers 90.0% 66.7% Older Youth 83.0% 100.0% Younger Youth 64.0% 60.0% Adults $10,200.00 $10,468.80 Dislocated Workers $12,000.00 $16,293.00 $3,000.00 $6,180.00 73.0% 66.7% Dislocated Workers 72.5% 100.0% Older Youth 56.0% 0.0% Younger Youth 62.0% 75.0% Skill Attainment Rate Younger Youth 83.5% 92.8% Placement in Employment or Education Youth (14-21) N/A 65.0% Attainment of Degree or Certificate Youth (14-21) N/A 68.4% Literacy or Numeracy Gains Youth (14-21) N/A 50.0% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Older Youth Adults Credential/Diploma Rates Overall Status of Local Performance Page 28 Not Met Met Exceeded 3 2 10 WIA Title IB Annual Report Table O – Local Performance Adults Local Area Name Yavapai County Total Participants Served 1,616 Dislocated Workers 117 Older Youth 27 Younger Youth 77 Adults ETA Assigned #04080 Total Exiters Reported Information Customer Satisfaction 1,100 Dislocated Workers 37 Older Youth 5 Younger Youth 10 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 78.0% 84.4% Dislocated Workers 89.0% 100.0% Older Youth 72.0% 100.0% Adults 85.0% 93.9% Dislocated Workers 90.0% 95.2% Older Youth 83.0% 100.0% Younger Youth 63.0% 75.0% Adults $10,500.00 $12,329.90 Dislocated Workers $14,500.00 $14,171.60 $3,300.00 $9,846.00 Adults 71.0% 77.8% Dislocated Workers 72.0% 81.8% Older Youth 50.0% 33.3% Younger Youth 58.0% 75.0% Skill Attainment Rate Younger Youth 84.0% 73.7% Placement in Employment or Education Youth (14-21) N/A 83.3% Attainment of Degree or Certificate Youth (14-21) N/A 81.3% Literacy or Numeracy Gains Youth (14-21) N/A 25.0% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Credential/Diploma Rates Older Youth Overall Status of Local Performance Page 29 Not Met Met Exceeded 1 2 12 PY 2008 PY 2008 State of Arizona Table O – Local Performance Adults Local Area Name Yuma County Total Participants Served 1,867 Dislocated Workers 112 Older Youth 203 Younger Youth 539 Adults ETA Assigned #04045 Total Exiters Reported Information Customer Satisfaction 1,523 Dislocated Workers 24 Older Youth 36 Younger Youth 65 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 78.5% 78.3% Dislocated Workers 85.0% 75.0% Older Youth 73.0% 83.3% Adults 85.0% 82.8% Dislocated Workers 90.0% 95.8% Older Youth 83.0% 84.2% Younger Youth 64.0% 83.8% $9,000.00 $8,815.60 $10,000.00 $8,702.10 $4,050.00 $3,482.60 Adults 64.5% 78.2% Dislocated Workers 72.0% 86.7% Older Youth 50.0% 81.1% Younger Youth 58.0% 52.9% Skill Attainment Rate Younger Youth 83.0% 96.9% Placement in Employment or Education Youth (14-21) N/A 85.2% Attainment of Degree or Certificate Youth (14-21) N/A 86.0% Literacy or Numeracy Gains Youth (14-21) N/A 94.4% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Credential/Diploma Rates Adults Dislocated Workers Older Youth Overall Status of Local Performance Page 30 Not Met Met Exceeded 0 7 8 WIA Title IB Annual Report MAP OF DESIGNATED LOCAL AREAS Consortium representing Arizona’s Tribal Nations is also a designated LWIA. Page 31 PY 2008 PY 2008 State of Arizona LOCAL WORKFORCE INVESTMENT AREAS The 14 designated LWIAs provide services both directly and indirectly. LWIAs offer an array of services, as specified in their local plans. LWIAs are held accountable to the LWIBs, which are responsible for strategic planning, program oversight and coordination of resources. Cochise County Vada Phelps, Executive Director 900 Carmelita Drive Sierra Vista, Arizona 85635 (520) 439-3542 Coconino County Carol Curtis, Director 2625 North King Flagstaff, Arizona 86004 (928) 679-7400 Gila/Pinal Counties Barbara Valencia, Program Manager 5515 South Apache Avenue, Suite 200 Globe, Arizona 85501 (928) 425-7631 Graham County Neil Karnes, Director 826 West Main Street Safford, Arizona 85546 (928) 428-7386 Greenlee County Deborah Brinkley, Program Manager Highway 191 & Ward Canyon Road P.O. Box 1537 Clifton, Arizona 85533 (928) 865-4151 Maricopa County Patrick Burkhart, Assistant Director 234 North Central Avenue, Suite 3201 Phoenix, Arizona 85004 (602) 506-4146 Mohave/La Paz Counties Susie Parel-Duranceau, Director 700 West Beale Street P.O. Box 7000 Kingman, Arizona 86401 (928) 753-0723 ext. 4780 Navajo/Apache Counties Judy Bratcher, Executive Director 100 East Carter Road P.O. Box 668 Holbrook, Arizona 86025 (928) 524-4167 Page 32 WIA Title IB Annual Report LOCAL WORKFORCE INVESTMENT AREAS Phoenix, City of Cynthia Spell, Deputy Director Community & Economic Development City of Phoenix Workforce Connection Division 200 West Washington, 19th Floor Phoenix, Arizona 85003 (602) 262-6776 Pima County Arthur Eckstrom, Director Community Services 2797 East Ajo Way Tucson, Arizona 85713 (520) 243-6741 Santa Cruz County Patricia Wallace, Director 610 North Morley Avenue Nogales, Arizona 85621 (520) 375-7670 Yavapai County Teri Drew, Regional Director 221 North Marina, Suite 201 P.O. Box 2451 Prescott, Arizona 86302 (928) 778-1422 Yuma County John Morales, Executive Director 3826 West 16th Street Yuma, Arizona 85364 (928) 329-0990 Nineteen Tribal Nations Patrick Andrews, Chairman P.O. Box 837 Sells, Arizona 85634 (520) 383-8650 Page 33 PY 2008 Published October 2009 For additional copies of this report contact: Arizona Department of Economic Security Employment Administration Workforce Investment Act Section 1789 West Jefferson Street Phoenix, Arizona 85007 (602) 542-3957 www.azdes.gov/wia/ Equal Opportunity Employer/Program Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI and VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975, the Department prohibits discrimination in admissions, programs, services, activities or employment based on race, color, religion, sex, national origin, age, and disability. The Department must make a reasonable accommodation to allow a person with a disability to take part in a program, service, or activity. Auxiliary aids and services are available upon request to individual with disabilities. For example, this means if necessary, the Department must provide sign language interpreters for people who are deaf, a wheelchair accessible location, or enlarged print materials. It also means that the Department will take any other reasonable action that allows you to take part in and understand a program or activity, including making reasonable changes to an activity. If you believe that you will not be able to understand or take part in a program or activity because of your disability, please let us know of your disability needs in advance if at all possible. To request this document in alternative format or for further information about this policy, contact your local office manager; TTY/TDD Services: 7-1-1.