The Grand Canyon State Table of Contents Secti on Page Arizona Workforce Connection 1 Arizona’s Economic Environment 2 State Highlights 4 Cost Effectiveness 6 Evaluation of Workforce Investment Activities 7 State Performance Tables 8 Local Area Performance Tables 12 Designated Local Areas 27 Local Workforce Investment Areas 28 Arizona Workforce Connection Arizona’s Workforce Connection (AWC) is a statewide system committed to coordinating a comprehensive approach to workforce development, which incorporates the state’s economic development goals and strategies using federal, state, and local resources. The AWC consists of the Governor’s Council on Workforce Policy (GCWP), 14 Local Workforce Investment Areas (LWIAs) along with their respective Local Workforce Investment Boards (LWIBs), 22 comprehensive One-Stop centers, 39 satellite offices, and an array of workforce partners. Satellite offices throughout the state have increased by 20 over the past year increasing the ability for the AWC to work toward its goal of implementing a strong, market-driven, service delivery system. The AWC is ready to respond in Program Year (PY) 2008 to the skill needs of businesses and workers throughout the state and within the local communities. This annual report focuses on PY 2007, which covers the period of time from July 1, 2007 through June 30, 2008. This is the eighth year of Workforce Investment Act (WIA) implementation in Arizona. The report describes how WIA Title I-B services are provided in Arizona, highlights local and state accomplishments, and concludes with performance results. The State of Arizona has a workforce development portal page for business, job seeking customers and employment counselors. Customers are directed to the website www.arizonaworkforceconnection.com/. This portal has links to the Arizona Virtual OneStop (VOS) system, Arizona’s Workforce Development and Labor Exchange internet based system. Since VOS is a web-based application, it can be accessed from anywhere there is an internet connection. VOS provides access to job seekers and business customers wherever and whenever access is needed providing a comprehensive statewide management information system for WIA Title I-B and Wagner-Peyser programs. The system tracks service delivery of WIA participants and allows job seekers the ability to job search, explore career/training opportunities and receive information on labor market information, as well as community services. In order to meet the needs of the business community, employers have the ability to utilize VOS for recruiting, posting job orders, and accessing labor market information. AWC’s goal is to support the economic success of individuals, businesses and communities by improving opportunities for growth. Arizona’s performance substantiates the state’s continuous improvement efforts by successfully receiving an incentive award from the federal government for exceeding its negotiated performance standards under WIA for the third consecutive year. Arizona is prepared to meet the workforce challenges by preparing to build a comprehensive, seamless system of educational, training, and employment services throughout the state. AWC has created an innovative workforce system that is responsive, cohesive, and accountable, which allows local areas to meet business and job seekers needs efficiently. 1 A r i z o n a ’ s E c o n o mi c E n vi r o n me n t Arizona has been one of the fastest growing states in the nation in recent years in terms of employment (consistently rated among the top ten), yet recently, its stand in state rankings has been declining and was at #46 at the close of PY 2007. Employment growth has declined for the last two program years. Nonfarm payroll employment grew by just 0.1 percent in PY 2007 compared to 3.1 percent in PY 2006 and 5.7 percent in PY 2005 (see Table 1). By the end of PY 2007 (June 2008), nonfarm payroll employment in Arizona had experienced over-the-month employment losses in four of the first six months of calendar year (CY) 2008. By June of 2008, the over-the-year growth rate was down to - 1.5 percent. Much of the recent decline in Arizona’s employment has to do with Arizona’s unique economic structure. The housing boom was an integral part of the economic structure and has contributed to a negative affect in terms of the past and continuing downturn in the construction and related financial activities sectors. The end of the boom has also broadly spread throughout other areas of the economy including trade, transportation and utilities, manufacturing and employment services. The state continues to show moderate strength in industries such as education and health services, leisure and hospitality, and natural resources and mining. Employment growth in education and health services should continue to increase as the demand for education and health services continues to grow. Current demographics in Arizona and the nation are being influenced by the aging of the “baby boomers”. The U.S. Census Bureau population projections forecast (Population Division, Interim State Population Projections, 2005) that the median age of Arizona residents is expected to rise from 34.2 as measured by the 2000 census to 38.2 years of age by 2020. Additionally, this aging of the population should also result in employment opportunities for leisure and hospitality. A key component of the Arizona economy has long been the leisure and hospitality industry. The state’s diversified and distinctive climate and renowned national parks and recreation sites are appealing to full-time and seasonal residents, as well as national and international tourists. Natural resources and mining have been adding jobs to meet a strong demand for metal ores, especially copper, in international markets. Table 1: Percentage Change in Program Year Average Employment – Arizona Source: AZ Dept of Commerce, Research Administration, BLS Current Employment Statistics Industry Total Nonfarm Manufacturing Natural resources and mining Construction Trade, transportation and utilities Leisure and Hospitality Education and Health Services Professional and Business Services Financial Activities Other Government Information 2 PY 2005 PY 2006 PY 2007 5.7% 3.3% 0.9% 14.4% 5.5% 5.7% 5.7% 7.9% 6.5% 6.5% 0.9% -0.4% 3.1% -0.9% 20.0% 0.5% 4.1% 3.6% 5.2% 5.6% 3.2% 1.5% 2.0% -4.9% 0.1% -2.0% 15.1% -10.1% 0.6% 1.2% 3.7% -0.2% -2.8% -0.6% 4.3% -1.3% Total nonfarm employment increased by just over 2,000 over the program year. Overall, five of the major industries had annual average increases; educational and health services (11,100), government (17,775), leisure and hospitality (3,283), trade, transportation and utilities (3,167) and mining (1,592). Annual average losses occurred in construction (-23,942), financial activities (-5,250), information (-550), manufacturing (-3,725), professional and business services (-1,292) and other services (-608). For the forecast period of 2008 to 2009, the Arizona Department of Commerce (ADOC) projected slightly negative state employment growth (-0.5 percent) in 2008 and slightly positive growth for 2009 (0.1 percent) by the last half of 2009. The weakening Arizona economy is expected to slow population growth for CY 2008. “Gradual economic improvements are forecast in 2009, taking into account lower interest rates, greater availability of credit, economic stimulus programs and a leveling of petroleum prices.” A gradual acceleration in the housing sector is expected during this same time period. Table 2: Forecasted Total Nonfarm Employment, Growth Rate Source: AZ Department of Commerce, Research Administration Arizona Phoenix-Mesa-Scottsdale Metro Tucson Metro Balance of State CY 2007 CY 2008 CY 2009 1.2% 1.3% 0.9% 1.0% -0.5% -0.5% -1.5% 0.7% 0.1% 0.1% -0.3% 0.5% Arizona’s seasonally adjusted unemployment rate was 4.8 percent at the end of PY 2007, compared to a 3.6 percent rate at the end of PY 2006 (see Table 3). Nationally, the seasonally adjusted unemployment rate was unchanged at 5.5 percent as of June 2008. Initial unemployment insurance claims have been on the rise and expectations are that the unemployment rate will continue its upward trend into the next program year, but it remains unclear as to what degree. Table 3: Unemployment Rate (Seasonally adjusted) – End of Program year(s) Source: U.S. Bureau of Labor Statistics June 2006 June 2007 June 2008 4.6% 4.1% 3.7% 4.1% 4.4% 4.3% 4.0% 13.9% 4.6% 3.6% 3.1% 3.4% 3.5% 4.3% 3.5% 13.6% 5.5% 4.8% 4.3% 4.7% 4.5% 6.4% 4.6% 15.1% United States Arizona Phoenix-Mesa-Scottsdale Metro Tucson Metro Flagstaff Metro Lake Havasu City-Kingman-Metro Prescott Metro Yuma-Metro Personal income growth in Arizona in CY 2007 was slightly above the national average. The metropolitan areas in Arizona also enjoyed growth close to the national average for CY 2007. As the Arizona economy has weakened so has personal income growth. In first quarter of CY 2008, personal income growth had decreased to 3.8 percent over-the-year and the national rate of growth for the same period was down to 4.8 percent. 3 S t a t e Hi g h l i g h t s Business Services This year the Governor’s Council on Workforce Policy (GCWP) concentrated its discretionary funds on business outreach. Local areas submitted proposals to conduct outreach activities to businesses in their respective areas. Outreach projects included providing training funds for small businesses that do not qualify for other types of state incentives, marketing the Arizona Job Training Program, increasing new business participation with local One-Stop centers and raising awareness of the WIA and partnering agency services. Innovation Frontier Arizona Innovation Frontier Arizona (IFA) is a newly created Arizona Workforce Innovation in Regional Economic Development (WIRED) initiative to align education, workforce development, economic development, industry, local workforce systems, and various educational programs (K12 and higher education levels) along the region of the southern Arizona border. The region includes Cochise, Pima, Santa Cruz and Yuma counties, which share a constellation of key military installations, one of the nation’s premier aerospace defense clusters, and 370 miles of the nation’s border with Mexico. IFA’s goal is to bridge a workforce skills gap through careerladder training that will help workers learn skills needed for better-paying technology-and knowledge-driven jobs, and eventually increase the average salary of local wage earners. In November 2007, IFA held a kickoff event in Tucson to launch the WIRED initiative in Southern Arizona. A total of 127 business representatives, government officials, educators, and other stakeholders from the four southern Arizona counties participated in the event. A variety of partners demonstrated commitment to IFA by taking a strong role in the kickoff. This gave business leaders an opportunity to learn about the WIRED Initiative and the public workforce system as it relates to the role of the private sector. Partners Assuring Youth Success The Governor’s Office, in collaboration with the ADOC, Arizona Department of Economic Security (ADES) and other community based stakeholders, continues to direct the efforts of the Arizona Vision for Youth Task Force in Arizona’s growing counties of central Arizona, specifically Pinal and Gila counties. Partners Assuring Youth Success (PAYS) focuses on workforce development for youth transitioning out of the child welfare system with special emphasis on youth who are also involved in the juvenile justice system. PAYS goal is to improve working relationships in the areas of both policy and practice, develop and promote implementation of recommendations for workforce readiness for youth, particularly those at risk due to inclusion in the following categories: youth who are in foster care, have dropped out of school, and have incarcerated parents, juvenile offenders, migrants, and who have disabilities. PAYS works with local businesses to develop employment opportunities, as well as training and support to youth liaisons or advocates, who work in partnership to develop outreach, service and employment components of the program. 4 Accomplishments this year include the majority of participating youth have been enrolled in education programs, obtained employment, developed positive working relationships with the former foster care youth, and non-existing resources have been developed for obtaining birth certificates, housing and behavioral health services. Strategic Plans and Board Recertification The GCWP in cooperation with the ADES reviewed and approved the local strategic plans for PY 2008 and 2009. Recertification of the LWIBs completed the process in Arizona’s commitment to serving local communities. With local strategic plans updated and LWIBs recertified the AWC moves into PY 2008 ready to serve the business and job seeker by strategically focusing on either training in high demand, high growth industries through individual training accounts, on-the-job training or customized training to eligible individuals or services specific to businesses for their workforce needs. WIA Title V Incentive Funds Arizona is proud to have received the Title V Incentive Grant Award for the third year in a row. Arizona was one of eight states to receive these incentive funds. The funding will be used to continue efforts in the allied healthcare field and expand efforts to engage local area industry clusters to build on employer needs. The partnerships developed between the AWC, Arizona Department of Education’s Adult Education Services, and Career and Technical Education have made this project now referred to as “Expanding Arizona’s Workforce Connection” a very successful endeavor to provide quality services to Arizona businesses and communities. 5 Cost Effectiveness Program PY 2007 Participants Cost per Participant 13,052 $2,938.85 Adult Program 6,906 $1,889.96 Dislocated Worker Program 2,937 $3,030.04 Youth Program 3,209 $3,538.36 *Overall for all programs *Overall includes Administration Expenses Arizona received a WIA Title I-B allotment of $38,357,880 that provided services and activities through the AWC One-Stop system for PY 2007 (July 1, 2007 through June 30, 2008). A total of 13,052 participants were served through formula funding provided to the 14 LWIAs through the adult ($13,052,069), dislocated worker ($7,918,475), and youth ($11,354,607) funding streams. LWIAs also provided services to Arizona’s business communities and affected workers through rapid response funded ($980,751) activities by providing assistance with lay-offs and closures. Arizona’s cost per participant for PY 2007 ranged from $1,890 for adults, $3,538 for youth, to $3,030 for dislocated workers. Adult participants generally are looking for immediate employment at the One-Stop centers rather than seeking long-term training opportunities, therefore costs remain lower. Youth participants require long-term classroom training to be adequately prepared for the demands of the changing labor market. Dislocated workers often see lay-off as an opportunity to acquire new skills and make a career change. Both dynamics involve longer, more intense training services, increasing the cost of serving these two groups. The average cost for all three funding streams for PY 2007 was $2,939 per participant. PY 2007 proved to be a challenging year for the LWIAs as the rescission of $10.9M in funding from Arizona meant that each LWIA had to serve an increasing client population with less funding. This resulted in lower expenditures per participant from PY 2006 and meant that fewer participants received the level of service that would allow them to achieve their employment goals. While the perception of “surplus” funds based upon federal expenditure reports proved to be an economic boon for the federal government in reducing the national deficit, it created a deficit in the lives of WIA participants seeking to improve their work skills and find employment which would promote their self-sufficiency. 6 E v a l u a t i o n o f W o r k f o r c e I n ve s t me n t A c t i v i t i e s Arizona continues to work toward achievement of the demand-driven workforce development delivery system, which is the common goal of the WIA. The AWC, through its network of One-Stop centers, greatly expedites statewide delivery of comprehensive, yet seamless, workforce development services to the business community and individuals who are eligible for and in need of these services. The ADES evaluates each LWIA’s outcomes by utilizing the 15 core indicators of performance for adults, dislocated workers, and youth programs. Arizona uses several methods to evaluate workforce investment activities.  Annual monitoring of WIA Title I-B is conducted by the ADES, the state’s WIA oversight agency. Monitoring includes a comprehensive review of local programmatic, fiscal and management information systems, provider agreements, and the eligible training provider application process. Activities in the adult, dislocated worker and youth programs are observed and evaluated. Results are tracked, reviewed, and reported.  Data Element Validation is used to measure the accuracy of data used in WIA performance reports. The process compares source documentation in participant files, such as eligibility documentation, to selected information pulled from a sample of exited participant records in the VOS system.  Customer Satisfaction surveys continues to evaluate both participants’ and employers’ levels of satisfaction by conducting telephone surveys. In conjunction with monitoring and evaluation of LWIA performance, Arizona provides technical assistance needed to improve performance in a given measure. Technical assistance includes training sessions, assistance in the development of performance improvement plans, and peer-to-peer technical assistance. Arizona utilizes several different reports to monitor the LWIAs performance outcomes on a regular basis. The reports are reviewed by the field operation liaisons in order to identify areas which may require additional technical assistance and/or training to rectify any deficiencies. The State of Arizona is committed to continuous improvement in the efficiency and effectiveness of the statewide workforce investment system. Arizona continues to take the steps necessary to ensure collaboration and continuous improvement by strengthening delivery systems, integrating the workforce development system, and establishing system wide performance measures. 7 S t a t e P e r f o r ma n c e T a b l e s Table A – Workforce Investment Act Customer Satisfaction Results Customer Satisfaction Negotiated Performance Level Actual Performance Level # of Surveys Completed # of Customers Eligible for the Survey # of Customers include in the Sample Response Rate American Customer Satisfaction Index Participants 72% 74.0% 541 2,464 571 94.7% Employers 71% 56.0% 504 1,108 525 96.0% Table B – Adult Program Results Reported Information Negotiated Performance Level Actual Performance Level Numerator Denominator Entered Employment Rate 77.0% 81.8% Employment Retention Rate 84.0% 87.1% $11,100.00 $12,263.30 64.0% 73.2% 2,734 3,343 2,667 3,063 $29,799,855 2,430 1,161 1,586 Average Earnings Rate Employment and Credential Rate Table C – Outcomes for Adult Special Populations Reported Information Public Assistance Recipients Receiving Intensive or Training Services Entered Employment Rate 76.8% Employment Retention Rate 77.9% Average Earnings Rate $9,345.20 Employment and Credential Rate 59.6% Veterans 238 310 219 281 $1,822,323 195 96 161 83.1% 89.2% $13,514.20 79.2% numerator denominator Individuals with Disabilities 177 213 181 203 $2,256,868 167 80 101 76.5% 87.9% $10,136.40 numerator denominator 68.4% 104 136 80 91 $699,413 69 26 38 numerator denominator Older Individuals 81.0% 92.6% $10,683.80 80.2% 217 268 187 202 $1,816,254 170 65 81 numerator denominator Table D – Other Outcome Information for the Adult Program Reported Information Individuals Who Received Training Services Entered Employment Rate 85.3% Employment Retention Rate 89.8% Average Earnings Rate 879 1,030 1,364 1,519 $16,976,856 1,221 $13,904.10 numerator denominator 8 Individuals Who Received Only Core and Intensive Services 80.2% 84.4% $10,606.30 1,855 2,313 1,303 1,544 $12,822,999 1,209 numerator denominator Table E – Dislocated Worker Program Results Reported Information Negotiated Performance Level Actual Performance Level Numerator Denominator Entered Employment Rate 85.0% 86.8% Employment Retention Rate 90.0% 92.0% $14,500.00 $15,010.00 71.0% 77.1% 1,604 1,848 1,053 1,144 $14,334,521 955 462 599 Average Earning Rate Employment and Credential Rate Table F – Outcomes for Dislocated Worker Special Populations Reported Information Veterans Entered Employment Rate 88.3% Employment Retention Rate 93.9% Average Earnings Rate $16,618.10 Employment and Credential Rate 86.4% Individuals with Disabilities 128 24 72.7% 145 93 99 $1,312,830 79 51 59 100.0% $14,675.90 84.2% 33 22 22 $293,518 20 7 11 63.6% numerator denominator Older Individuals 93.7% $14,291.50 76.7% numerator denominator Displaced Homemakers 288 342 179 191 $2,329,522 163 69 90 numerator denominator 31 79.5% 39 65 86.7% $11,055.30 57.6% 75 $674,376 61 19 33 numerator denominator Table G – Other Outcome Information for the Dislocated Worker Program Reported Information Individuals Who Received Training Services Entered Employment Rate 90.4% Employment Retention Rate 93.2% Average Earnings Rate 527 583 532 571 $7,367,475 482 $15,285.20 Individuals Who Received Only Core and Intensive Services 85.1% 90.9% $14,729.50 numerator denominator 1,077 1,265 521 573 $6,967,046 473 numerator denominator Table H1 – Youth (14-21) Program Results Reported Information Negotiated Performance Level Actual Performance Level Numerator Denominator Placement in Employment or Education N/A 69.6% Attainment of Degree or Certificate N/A 60.3% Literacy and Numeracy Gains N/A 44.4% Negotiated Performance Level Actual Performance Level Numerator Denominator Entered Employment Rate 72.0% 79.7% Employment Retention Rate 82.0% 85.3% $3,950.00 $5,569.90 50.0% 50.2% 188 236 215 252 $1,264,369 227 161 321 670 963 637 1,056 132 297 Table H2 – Older Youth (19-21) Program Results Reported Information Six Months Earnings Increase Credential Rate 9 Table I – Outcomes for Older Youth Special Populations Reported Information Public Assistance Recipients Entered Employment Rate 72.1% Employment Retention Rate 77.4% Earnings Change in Six Months 31 43 24 31 $141,029 27 16 45 $5,223.30 35.6% Credential Rate Veterans Individuals with Disabilities 0 0 1 1 $606 1 0 0 0.0% 100.0% $606.00 0.0% 27 33 18 24 $106,259 22 21 39 81.8% 75.0% $4,830.00 53.8% Out-of-School Youth 78.4% 84.6% $5,138.60 46.2% 152 194 181 214 $991,743 193 122 264 numerator numerator numerator numerator denominator denominator denominator denominator Table J – Younger Youth (14-18) Program Results Reported Information Negotiated Performance Level Actual Performance Level Numerator Denominator Skill Attainment Rate 83.0% 77.5% Diploma or Equivalent Rate 58.0% 61.7% Retention Rate 63.0% 72.1% 1,518 1,958 336 545 519 720 Table K – Outcomes for Younger Youth Special Populations Reported Information Public Assistance Recipients Skill Attainment Rate 71.7% Diploma or Equivalent Rate 54.7% Retention Rate 58.1% Individuals with Disabilities 223 311 47 86 61 105 Out-of-School Youth 238 304 52 63 72 95 78.3% 82.5% 75.8% 73.5% 43.1% 69.5% 486 661 90 209 226 325 Table L – Other Reported Information 12 Month Employment Retention Rate Adults 85.7% Dislocated Workers 90.5% Older Youth 78.1% 2,606 3,042 993 1,097 225 12 Months Earnings Change (Adults & Older Youth) or 12 Months Earnings Replacement (Dislocated Workers) $4,788.60 105.7% $4,944.50 $13,225,992 2,762 14,090,383 13,334,901 $1,260,845 Placements for Participants in Nontraditional Employment 1.8% 2.7% 2.1% 50 2,734 44 1,604 4 Wages at Entry into Employment for those who Entered Unsubsidized Employment $5,175.60 $6,990.10 $3,331.70 $12,923,465 2,497 $10,582,957 1,514 $579,723 288 255 188 174 numerator denominator numerator denominator numerator denominator numerator denominator 10 Entry into Unsubsidized Employment Related to the Training Received of those who Completed Training Services 12.9% 20.5% 113 879 108 526 numerator denominator Table M – Participation Levels Reported Information Total Participants Served Total Exiters 112,009 101,343 102,166 94,173 WIA Adult 6,906 5,023 WIA Dislocated Worker 2,937 2,147 3,209 1,205 2,412 873 Older Youth (19-21) 797 332 Out-of-School Youth 1,466 632 In-School Youth 1,743 573 Total Adult Customers Total Adult Self-Service Total Youth (14-21) Younger Youth (14-18) Table N – Cost of Program Activities Program Activity Total Federal Spending Local Adults $13,052,069 Local Dislocated Workers $7,918,475 Local Youth $11,354,607 Rapid Response (up to 25%) §134 9a) (2) (A) $980,751 Statewide Required Activities (up to 15%) §134 (a) (2) (B) $1,402,110 Program Activity Description Statewide Allowable Activities §134 (a) (3) State Administration $2,019,868 Demonstration Projects $1,500,000 Apprenticeship $130,000 Total of All Federal Spending Listed Above 11 $38,357,880 Local Area Performance Tables Table O – Local Performance Adults Local Area Name Cochise County ETA Assigned #04005 Total Participants Served 468 Dislocated Workers 4 Older Youth 35 Younger Youth 113 Adults 408 Dislocated Workers 5 Older Youth 3 Younger Youth 11 Total Exiters Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Adults 75.0% 81.4% Dislocated Workers 86.0% 100.0% Older Youth 72.0% 100.0% Adults 90.0% 89.5% Dislocated Workers 88.0% 77.8% Older Youth 84.0% 87.5% Younger Youth 63.0% 76.7% Adults $11,100.00 $13,913.40 Dislocated Workers $13,000.00 $14,122.80 $3,900.00 $9,503.90 Adults 65.0% 69.3% Dislocated Workers 70.0% 75.0% Older Youth 51.0% 71.4% Younger Youth 61.0% 50.0% Skill Attainment Rate Younger Youth 90.0% 83.3% Placement in Employment or Education Youth (14-21) N/A 94.7% Attainment of Degree or Certificate Youth (14-21) N/A 73.1% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Older Youth Credential/Diploma Rates Not Met Met Exceeded 0 4 11 Overall Status of Local Performance 12 Table O – Local Performance Adults Local Area Name Coconino County ETA Assigned #04065 Total Participants Served 398 Dislocated Workers 7 Older Youth 4 Younger Youth 31 Adults 311 Dislocated Workers 6 Older Youth 8 Younger Youth 29 Total Exiters Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Adults 77.0% 90.0% Dislocated Workers 79.0% 100.0% Older Youth 69.0% 66.7% Adults 87.0% 96.8% Dislocated Workers 90.0% 100.0% Older Youth 82.0% 66.7% Younger Youth 65.0% 62.5% Adults $11,100.00 $10,990.40 Dislocated Workers $11,000.00 $14,842.60 $3,950.00 $3,238.70 Adults 64.0% 85.2% Dislocated Workers 65.0% 75.0% Older Youth 50.0% 60.0% Younger Youth 70.0% 81.8% Skill Attainment Rate Younger Youth 78.0% 89.4% Placement in Employment or Education Youth (14-21) N/A 64.9% Attainment of Degree or Certificate Youth (14-21) N/A 88.2% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Older Youth Credential/Diploma Rates Not Met Met Exceeded 0 5 10 Overall Status of Local Performance 13 Table O – Local Performance Adults Local Area Name Gila/Pinal Counties Total Participants Served 1,594 Dislocated Workers * Older Youth 52 Younger Youth 75 Adults ETA Assigned #04010 1,109 Dislocated Workers * Older Youth 9 Younger Youth 22 Total Exiters Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Adults Entered Employment Rates 78.0% Dislocated Workers* 80.8% See REPAC - Table O Older Youth 73.0% 100.0% Adults 86.0% 87.5% Dislocated Workers* See REPAC - Table O Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Older Youth 83.0% 100.0% Younger Youth 64.0% 73.3% $11,100.00 $13,619.10 Adults Dislocated Workers* See REPAC - Table O Older Youth Adults Dislocated Workers* $4,000.00 $11,401.20 64.0% 66.7% See REPAC - Table O Credential/Diploma Rates Older Youth 52.0% 77.8% Younger Youth 61.0% 70.6% Skill Attainment Rate Younger Youth 84.0% 89.5% Placement in Employment or Education Youth (14-21) N/A 94.4% Attainment of Degree or Certificate Youth (14-21) N/A 66.7% Literacy or Numeracy Gains Youth (14-21) N/A 45.5% Not Met Met Exceeded 0 0 11 Overall Status of Local Performance *The Re-Employment and Pre-Layoff Assistance Center (REPAC) is the entity which administers the Dislocated Worker Program on behalf of 5 local areas that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (See Table-O – REPAC Dislocated Worker Consortium.) 14 Table O – Local Performance Adults Local Area Name Graham County ETA Assigned #04015 Total Participants Served 114 Dislocated Workers * Older Youth 5 Younger Youth 39 Adults 92 Dislocated Workers * Older Youth 1 Younger Youth 11 Total Exiters Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Adults Entered Employment Rates 67.0% Dislocated Workers* 100.0% See REPAC - Table O Older Youth 62.0% 0.0% Adults 80.0% 100.0% Dislocated Workers* See REPAC - Table O Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Older Youth 82.0% 100.0% Younger Youth 63.0% 78.6% $11,100.00 $18,803.20 Adults Dislocated Workers* See REPAC - Table O Older Youth Adults Dislocated Workers* $3,950.00 $22,353.80 61.0% 94.4% See REPAC - Table O Credential/Diploma Rates Older Youth 51.0% 100.0% Younger Youth 58.0% 75.0% Skill Attainment Rate Younger Youth 80.0% 79.2% Placement in Employment or Education Youth (14-21) N/A 66.7% Attainment of Degree or Certificate Youth (14-21) N/A 90.9% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Not Met Met Exceeded 1 1 9 Overall Status of Local Performance *The Re-Employment and Pre-Layoff Assistance Center (REPAC) is the entity which administers the Dislocated Worker Program on behalf of 5 local areas that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (See Table-O – REPAC Dislocated Worker Consortium.) 15 Table O – Local Performance Local Area Name Greenlee County ETA Assigned #04020 Total Participants Served Adults 7 Dislocated Workers * Older Youth 0 Younger Youth 19 Adults 6 Dislocated Workers * Older Youth 0 Younger Youth 10 Total Exiters Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Adults Entered Employment Rates 77.0% Dislocated Workers* 100.0% See REPAC - Table O Older Youth 67.5% 0.0% Adults 84.0% 100.0% Dislocated Workers* See REPAC - Table O Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Older Youth 76.5% 100.0% Younger Youth 63.0% 100.0% $11,100.00 $15,366.40 Adults Dislocated Workers* See REPAC - Table O Older Youth Adults Dislocated Workers* $3,000.00 $15,040.00 49.5% 66.7% See REPAC - Table O Credential/Diploma Rates Older Youth 40.0% 0.0% Younger Youth 58.0% 100.0% Skill Attainment Rate Younger Youth 83.0% 94.7% Placement in Employment or Education Youth (14-21) N/A 100.0% Attainment of Degree or Certificate Youth (14-21) N/A 71.4% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Not Met Met Exceeded 2 0 9 Overall Status of Local Performance *The Re-Employment and Pre-Layoff Assistance Center (REPAC) is the entity which administers the Dislocated Worker Program on behalf of 5 local areas that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (See Table-O – REPAC Dislocated Worker Consortium.) 16 Table O – Local Performance Local Area Name Maricopa County ETA Assigned #04035 Total Participants Served Adults 7,241 Dislocated Workers 1,341 Older Youth 101 Younger Youth 269 Adults 5,701 Dislocated Workers 1,135 Total Exiters Older Youth 42 Younger Youth 81 Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Adults Entered Employment Rates 83.2% 82.9% Dislocated Workers 85.0% 82.5% Older Youth 72.0% 80.0% Adults 85.0% 86.3% Dislocated Workers 90.0% 91.8% Older Youth 83.0% 83.3% Younger Youth 63.0% 78.0% Adults $13,700.00 $13,942.00 Dislocated Workers $14,500.00 $15,308.50 $3,950.00 $4,077.90 Adults 69.0% 75.5% Dislocated Workers 71.0% 72.9% Older Youth 50.0% 59.5% Younger Youth 58.0% 62.8% Skill Attainment Rate Younger Youth 83.0% 77.2% Placement in Employment or Education Youth (14-21) N/A 65.8% Attainment of Degree or Certificate Youth (14-21) N/A 44.5% Literacy or Numeracy Gains Youth (14-21) N/A 42.3% Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Older Youth Credential/Diploma Rates Not Met Met Exceeded 0 3 12 Overall Status of Local Performance 17 Table O – Local Performance Adults Local Area Name Mohave/La Paz Counties ETA Assigned #04070 Total Participants Served 893 Dislocated Workers * Older Youth 25 Younger Youth 141 Adults 622 Dislocated Workers * Older Youth 5 Younger Youth 29 Total Exiters Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Adults Entered Employment Rates 80.0% Dislocated Workers* 75.9% See REPAC - Table O Older Youth 71.0% 75.0% Adults 79.0% 89.2% Dislocated Workers* See REPAC - Table O Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Older Youth 80.0% 100.0% Younger Youth 60.0% 71.4% $8,500.00 $9,037.60 Adults Dislocated Workers* See REPAC - Table O Older Youth Adults Dislocated Workers* $3,950.00 $7,036.00 56.0% 54.2% See REPAC - Table O Credential/Diploma Rates Older Youth 37.0% 40.0% Younger Youth 54.0% 75.0% Skill Attainment Rate Younger Youth 83.0% 82.2% Placement in Employment or Education Youth (14-21) N/A 75.0% Attainment of Degree or Certificate Youth (14-21) N/A 65.2% Literacy or Numeracy Gains Youth (14-21) N/A 58.3% Not Met Met Exceeded 0 3 8 Overall Status of Local Performance *The Re-Employment and Pre-Layoff Assistance Center (REPAC) is the entity which administers the Dislocated Worker Program on behalf of 5 local areas that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (See Table-O – REPAC Dislocated Worker Consortium.) 18 Table O – Local Performance Local Area Name Navajo and Apache Counties ETA Assigned #04095 Total Participants Served Adults 564 Dislocated Workers 24 Older Youth 14 Younger Youth 21 Adults 350 Dislocated Workers 7 Older Youth 7 Younger Youth 11 Total Exiters Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Adults 77.0% 90.5% Older Youth 72.0% 100.0% Adults 84.0% 82.8% Older Youth 82.0% 81.8% Younger Youth 63.0% 66.7% $10,000.00 $10,985.90 $3,200.00 $3,971.10 64.0% 79.3% Older Youth 55.0% 50.0% Younger Youth 58.0% 75.0% Skill Attainment Rate Younger Youth 83.0% 90.9% Placement in Employment or Education Youth (14-21) N/A 100.0% Attainment of Degree or Certificate Youth (14-21) N/A 53.3% Literacy or Numeracy Gains Youth (14-21) N/A 33.3% Entered Employment Rates Dislocated Workers* Dislocated Workers* Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Adults Dislocated Workers* Older Youth Adults Dislocated Workers* Credential/Diploma Rates Not Met Met Exceeded 0 3 8 Overall Status of Local Performance *PY 2007 is the first year Navajo and Apache Counties ran their own Dislocated Worker Program because they were part of the REPAC Consortium; therefore no performance levels were negotiated for the Dislocated Worker Program for PY 2007. 19 Table O – Local Performance Adults Local Area Name Nineteen Tribal Nations ETA Assigned #04090 Total Participants Served 282 Dislocated Workers * Older Youth 71 Younger Youth 353 Adults 151 Dislocated Workers * Older Youth 23 Younger Youth 164 Total Exiters Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Adults Entered Employment Rates 75.0% Dislocated Workers* 67.1% See REPAC - Table O Older Youth 69.0% 50.0% Adults 80.0% 74.2% Dislocated Workers* See REPAC - Table O Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Older Youth 81.0% 64.7% Younger Youth 60.0% 39.8% $8,500.00 $9,230.40 Adults Dislocated Workers* See REPAC - Table O Older Youth Adults Dislocated Workers* $3,900.00 $4,418.60 60.6% 47.8% See REPAC - Table O Credential/Diploma Rates Older Youth 40.0% 32.3% Younger Youth 59.0% 52.8% Skill Attainment Rate Younger Youth 82.0% 62.1% Placement in Employment or Education Youth (14-21) N/A 43.7% Attainment of Degree or Certificate Youth (14-21) N/A 45.3% Literacy or Numeracy Gains Youth (14-21) N/A 11.6% Not Met Met Exceeded 5 4 2 Overall Status of Local Performance *The Re-Employment and Pre-Layoff Assistance Center (REPAC) is the entity which administers the Dislocated Worker Program on behalf of 5 local areas that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. (See Table-O – REPAC Dislocated Worker Consortium.) 20 Table O – Local Performance Adults Local Area Name Phoenix (City of) Total Participants Served 4,224 Dislocated Workers 765 Older Youth 217 Younger Youth 461 Adults ETA Assigned #04025 2,817 Dislocated Workers 521 Older Youth 80 Younger Youth 174 Total Exiters Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Adults Entered Employment Rates 79.5% 82.3% Dislocated Workers 88.5% 91.7% Older Youth 73.0% 79.5% Adults 86.5% 89.3% Dislocated Workers 91.5% 93.8% Older Youth 81.0% 85.4% Younger Youth 63.0% 78.6% Adults $12,000.00 $11,856.90 Dislocated Workers $15,000.00 $15,672.20 $3,800.00 $3,681.40 Adults 70.0% 77.3% Dislocated Workers 71.0% 82.6% Older Youth 48.0% 41.2% Younger Youth 65.5% 54.1% Skill Attainment Rate Younger Youth 77.0% 72.7% Placement in Employment or Education Youth (14-21) N/A 68.8% Attainment of Degree or Certificate Youth (14-21) N/A 47.6% Literacy or Numeracy Gains Youth (14-21) N/A 41.3% Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Older Youth Credential/Diploma Rates Not Met Met Exceeded 0 5 10 Overall Status of Local Performance 21 Table O – Local Performance Adults Local Area Name Pima County Total Participants Served 4,112 Dislocated Workers 548 Older Youth 189 Younger Youth 582 Adults ETA Assigned #04030 2,723 Dislocated Workers 311 Older Youth 101 Younger Youth 203 Total Exiters Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Adults Entered Employment Rates 77.0% 80.9% Dislocated Workers 86.2% 89.4% Older Youth 72.6% 85.1% Adults 84.0% 85.9% Dislocated Workers 89.0% 90.4% Older Youth 81.9% 85.9% Younger Youth 60.0% 70.1% Adults $11,100.00 $11,163.00 Dislocated Workers $14,500.00 $15,434.40 $3,800.00 $5,654.00 Adults 61.0% 72.3% Dislocated Workers 62.5% 75.2% Older Youth 40.0% 42.5% Younger Youth 56.0% 61.3% Skill Attainment Rate Younger Youth 83.0% 85.6% Placement in Employment or Education Youth (14-21) N/A 78.9% Attainment of Degree or Certificate Youth (14-21) N/A 66.7% Literacy or Numeracy Gains Youth (14-21) N/A 46.7% Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Older Youth Credential/Diploma Rates Not Met Met Exceeded 0 0 15 Overall Status of Local Performance 22 Table O – Local Performance Local Area Name REPAC Dislocated Worker Consortium ETA Assigned #04010 Total Participants Served Dislocated Workers 151 Total Exiters Dislocated Workers 107 Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Entered Employment Rates Dislocated Workers 85.0% 91.1% Retention Rates Dislocated Workers 79.0% 89.2% Average Earnings (Adults/DWs) Dislocated Workers $12,000.00 $12,793.50 Credential/Diploma Rates Dislocated Workers 64.0% 65.4% Not Met Met Exceeded 0 0 4 Overall Status of Local Performance *The Dislocated Worker statistics reflected in this chart are those of Re-Employment and Pre-Layoff Assistance Center (REPAC), the entity which administers the Dislocated Worker Program on behalf of 5 local areas that includes Gila/Pinal, Graham, Greenlee, Mohave/La Paz and Nineteen Tribal Nations. 23 Table O – Local Performance Local Area Name Santa Cruz County ETA Assigned #04040 Total Participants Served Adults 78 Dislocated Workers 5 Older Youth 4 Younger Youth 87 Adults 48 Dislocated Workers 3 Older Youth 1 Younger Youth 35 Total Exiters Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Adults Entered Employment Rates 77.0% 100.0% Dislocated Workers 85.0% 66.7% Older Youth 72.0% 100.0% Adults 87.0% 77.8% Dislocated Workers 90.0% 100.0% Older Youth 82.0% 100.0% Younger Youth 64.0% 85.7% Adults $10,100.00 $14,028.90 Dislocated Workers $12,000.00 $10,178.00 $3,000.00 $9,890.80 Adults 72.0% 66.7% Dislocated Workers 72.0% 66.7% Older Youth 56.0% 100.0% Younger Youth 61.0% 85.7% Skill Attainment Rate Younger Youth 83.0% 27.5% Placement in Employment or Education Youth (14-21) N/A 61.5% Attainment of Degree or Certificate Youth (14-21) N/A 85.7% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Older Youth Credential/Diploma Rates Not Met Met Exceeded 2 4 9 Overall Status of Local Performance 24 Table O – Local Performance Local Area Name Yavapai County ETA Assigned #04080 Total Participants Served Adults 472 Dislocated Workers 40 Older Youth 8 Younger Youth 21 Adults 323 Dislocated Workers 20 Older Youth 3 Younger Youth 11 Total Exiters Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Adults Entered Employment Rates 76.0% 100.0% Dislocated Workers 88.5% 100.0% Older Youth 70.0% 100.0% Adults 84.0% 87.8% Dislocated Workers 88.0% 94.4% Older Youth 80.0% 80.0% Younger Youth 60.0% 100.0% $9,500.00 $13,881.70 $14,000.00 $13,226.60 $3,200.00 $11,263.20 Adults 70.0% 93.3% Dislocated Workers 71.5% 100.0% Older Youth 50.0% 100.0% Younger Youth 55.0% 88.9% Skill Attainment Rate Younger Youth 82.0% 94.1% Placement in Employment or Education Youth (14-21) N/A 100.0% Attainment of Degree or Certificate Youth (14-21) N/A 75.0% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Retention Rates Average Earnings (Adults/DWs) Six months Earnings Increase (Older Youth) Adults Dislocated Workers Older Youth Credential/Diploma Rates Not Met Met Exceeded 0 2 13 Overall Status of Local Performance 25 Table O – Local Performance Adults Local Area Name Yuma County ETA Assigned #04045 Total Participants Served 1,331 Dislocated Workers 51 Older Youth 72 Younger Youth 200 Adults 1127 Dislocated Workers 31 Older Youth 49 Younger Youth 82 Total Exiters Reported Information Negotiated Performance Level Actual Performance Level Program Participants Customer Satisfaction See Table A Employers Entered Employment Rates Adults 77.0% 79.3% Dislocated Workers 84.0% 78.6% Older Youth 72.0% 82.2% Adults 84.0% 87.2% Dislocated Workers 89.0% 95.8% Older Youth 82.0% 91.2% Younger Youth 63.0% 84.2% $8,500.00 $9,356.90 Retention Rates Average Earnings (Adults/DWs) Adults Dislocated Workers $9,000.00 $9,852.50 Older Youth $3,950.00 $4,225.50 Adults 64.0% 68.8% Dislocated Workers 71.0% 71.4% Older Youth 50.0% 66.0% Younger Youth 58.0% 59.7% Skill Attainment Rate Younger Youth 83.0% 95.5% Placement in Employment or Education Youth (14-21) N/A 84.3% Attainment of Degree or Certificate Youth (14-21) N/A 77.6% Literacy or Numeracy Gains Youth (14-21) N/A 86.3% Six months Earnings Increase (Older Youth) Credential/Diploma Rates Not Met Met Exceeded 0 1 14 Overall Status of Local Performance 26 D e s i g n a t e d Lo c a l A r e a s Consortium representing Arizona’s Tribal Nations is also a designated LWIA. 27 L o c a l W o r kf o r c e I n v e s t m e n t A r e a s The 14 designated LWIAs provide services both directly and indirectly. LWIAs offer an array of services, as specified in their local plans. LWIAs are held accountable to the LWIBs, which are responsible for strategic planning, program oversight and coordination of resources. Cochise County Vada Phelps, Executive Director 1843 Paseo San Luis Sierra Vista, Arizona 85635 (520) 458-9309 Coconino County Carol Curtis, Director 2625 North King Flagstaff, Arizona 86004 (928) 522-7900 Gila/Pinal Counties Barbara Valencia, Program Manager 5515 South Apache Avenue, Suite 200 Globe, Arizona 85501 (928) 425-7631 Graham County Neil Karnes, Director 826 West Main Street Safford, Arizona 85546 (928) 428-7386 Greenlee County Deborah Brinkley, Program Manager Highway 191 & Ward Canyon Road Clifton, Arizona 85533 (928) 865-4151 Maricopa County Patrick Burkhart, Assistant Director 234 North Central Avenue, Suite 3201 Phoenix, Arizona 85004 (602) 506-5911 Mohave/La Paz Counties Susie Parel-Duranceau, Director 700 West Beale Street Kingman, Arizona 86401 (928) 753-0723 Navajo/Apache Counties Judy Bratcher, Director 100 East Carter Road Holbrook, Arizona 86025 (928) 524-4167 28 L o c a l W o r kf o r c e I n v e s t m e n t A r e a s P h o e ni x , C it y o f Cynthia Spell, Deputy Director Community & Economic Development 200 West Washington, 19th Floor Phoenix, Arizona 85003 (602) 262-4036 P i ma C o u nt y Arthur Eckstrom, Director Community Services 2797 East Ajo Way Tucson, Arizona 85713 (520) 243-6741 S a nt a C r u z C o u n t y Patricia Wallace, Director 610 North Morley Avenue Nogales, Arizona 85621 (520) 375-7670 Yavapai County Teri Drew, Regional Director 221 North Marina, Suite 201 Prescott, Arizona 86302 (928) 778-1422 Y u m a C o u nt y John Morales, Executive Director 3826 West 16th Street Yuma, Arizona 85364 (928) 329-0990 N i ne te e n Tr ib a l N a t io n s Patrick Andrews, Chairman P.O. Box 837 Sells, Arizona 85634 (520) 383-8650 29 Published October 2008 For additional copies of this report contact: Arizona Department of Economic Security Employment Administration/WIA Section 1789 West Jefferson Street Phoenix, Arizona 85007 (602) 542-3957 www.azdes.gov/wia/ Equal Opportunity Employer/Program · Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI & VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975, the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, religion, sex, national origin, age, and disability. The Department must make a reasonable accommodation to allow a person with a disability to take part in a program, service or activity. For example, this means if necessary, the Department must provide “auxiliary aids and services upon request to individuals with disabilities”, such as sign language interpreters for people who are deaf, a wheelchair accessible location, or enlarged print materials. It also means that the Department will take any other reasonable action that allows you to take part in and understand a program or activity, including making reasonable changes to an activity. If you believe that you will not be able to understand or take part in a program or activity because or your disability, please let us know of your disability needs in advance if at all possible. To request this document in alternative format or for further information about this policy, contact (602) 542-3957; TTY/TDD Services 7-1-1.