Annual Report Workforce Investment Act Title IB Program Year 2006 Published October 2007 For additional copies of this report contact: Arizona Department of Economic Security Employment Administration/WIA Section 1789 West Jefferson Street Phoenix, Arizona 85007 (602) 542-3957 www.azdes.gov/wia/ Equal Opportunity Employer/Program Auxiliary aids and services are available upon request to individuals with disabilities. Table of Contents Section Page Overview of Arizona’s Workforce Connection 1 Economic Environment 2 Governor’s Council on Workforce Policy 4 Notable State Highlights 5 Cost Effectiveness 8 Evaluation of Workforce Investment Activities 9 State Performance Tables 10 Local Workforce Investment Areas Performance Tables 14 Arizona’s Local Workforce Investment Areas 29 Overview of Arizona’s Workforce Connection The federal Workforce Investment Act (WIA) was signed into law in August 1998 and became effective in Arizona in July 2000. This annual report focuses on Program Year (PY) 2006, which covers the period of time from July 1, 2006 through June 30, 2007. This is the seventh year of WIA implementation in Arizona. Arizona’s workforce system, known as Arizona’s Workforce Connection, consists of the Governor’s Council on Workforce Policy (State Board), 14 Local Workforce Investment Areas (LWIAs) along with their respective Local Workforce Investment Boards (LWIBs), 23 comprehensive One-Stop centers, 19 satellite offices, and an array of workforce partners. The state board, as well as the 14 local boards, represents business, labor, education, and other workforce invested partners to ensure that a strong, market-driven, service delivery system responds to the skill needs of businesses and workers throughout the state and within the local communities. Arizona’s Virtual OneStop system (VOS) is the state’s Internet-based workforce system that provides a comprehensive statewide management information system for the Workforce Investment Act (WIA) Title IB and Wagner-Peyser programs. VOS tracks service delivery of WIA participants and allows job seekers the ability to job search, explore career/training opportunities and receive information on labor market information, as well as related community services. VOS also gives employers the ability to recruit, post job orders, and access labor market information to meet the needs of the business community. Arizona’s Workforce Connection system continues to improve and is the strongest it has been since the inception of WIA. Arizona’s performance substantiates the state’s continuous improvement efforts. Of the 17 WIA performance measures established by the Act, Arizona has met or exceeded all of its performance goals. As such, Arizona for a second consecutive year, received an incentive award from the federal government for exceeding its negotiated performance standards under WIA. Arizona’s performance outcomes are discussed further in this report. Arizona’s success, however, does not begin or end with compliance with federal mandates. Despite the achievements to date, much more remains to be accomplished. As a state, Arizona strives to integrate its various workforce components into a seamless, coordinated system that is effective and useful to Arizona’s workforce customers – workers and businesses. Arizona continues to adapt to changes in the marketplace and to refine our system through regional partnerships and collaborative efforts in order to build upon the foundation that has been established. Arizona continues to transform our workforce system so it is flexible, responsive, and timely in meeting the needs of all Arizonans, now and in the future. 1 Economic Environment During Program Year (PY) 2006 (July 1, 2006 – June 30, 2007), Arizona’s seasonally adjusted unemployment rate decreased from 4.1% in July 2006 to 3.4% in June 2007, averaging 4.0% for PY06. The national unemployment rate for June 2007 was 4.5%. According to figures released for June 2007, 92,800 nonfarm jobs were added in Arizona over-the-year (OTY=July 2006 – June 2007) for an annual gain of nearly 4.0%, and demonstrated a steady increase of employment. In comparison to the rest of the nation in June 2006, Arizona’s OTY nonfarm employment growth was ranked second in the nation, just behind Utah. Industries with the most rapid rates of over-the-year growth included natural resources and mining, leisure and hospitality, government, and other services. Since July 2006, construction had an OTY decrease of 4,000 jobs (-1.6%). Jobs in construction of buildings decreased by 900 (-1.9%) while jobs in heavy construction rose by 1,800 (+6.2%). Specialty trades lost 5,000 jobs (-2.9%). Educational/health services added 13,400 jobs since July 2006 (+4.7%). Financial activities had an OTY increase of 3,800 jobs (+2.1%). Professional and business services had an OTY increase of 21,000 jobs (+5.3%). Trade, transportation, and utilities added 13,700 jobs (+2.7%) since July 2006. Retail trade added the majority of these jobs, 9,900 (+3.1%). Leisure and hospitality gained 17,800 jobs (+6.8%) since July 2006. Arts, entertainment and recreation added 4,100 new jobs (+12.4%), while accommodation and food services had a gain of 13,700 jobs (+6.0%). Natural resources and mining gained 1,200 jobs (+11.9%). Manufacturing recorded an OTY net loss of 1,700 jobs (-.9%). Gains occurred in the reported sectors of fabricated metals (300 jobs) and aerospace products (500 jobs). Computer and electronic parts lost 2,100 jobs. Non-durables experienced a decrease of 500 jobs. Information services continued to be weak, as the industry pared 1,400 jobs (-3.1%). Telecommunications lost 800 jobs (-5.2%). Government added 23,600 jobs (+6.4%). The majority of those jobs were in state 2,200 (+2.9%) and local government 20,500 (+8.5%). The Federal government added 900 jobs (+1.7%). Other services gained 5,500 nonfarm jobs (+5.5%). 2 “Arizona’s economy is forecast to grow by more than 180,000 nonfarm jobs during 2007-2008. A fast growing state population is an important impetus to this. Growth of nonfarm jobs is forecast to slow, yet maintain a faster pace than the national economy.”* *Source: DES Research Administration; Arizona’s Workforce Press Release April, 2007. In d u stry P ercen tag e S h are P Y06 N o n F arm E m p lo ym en t Sourc e: A riz ona Department of Ec onomic Sec urity Res earc h A dminis tration & Bureau of Labor Statis tic s Cons truc tion, 9.3 Ed & Health Serv ic es , NR & Mining, 0.4 11.0 Other Serv ic es , 3.8 Financ ial A c tiv ities , 6.9 Trade,Trans , & Util, 19.3 Gov ernment, 15.4 Prof & Bus Serv ic es , 15.1 Manuf ac turing, 6.9 Leis ure & Hos pitality , 10.1 Inf ormation, 1.6 An n u al Averag e % C h an g e in In d u stry E m p lo ym en t fo r P Y05-P Y06 Sourc e:A Z DES Res earc h A dminis tration & Bureau of Labor Statis tic s 20.1 NR & Mining 4.8 Other Serv ic es 3.8 Trade,Trans , & Util M ajo r In d u stries 7.1 Prof & Bus Serv ic es 0.8 Manuf ac turing 4.5 Leis ure & Hos pitality -3 .6 Inf ormation 2.3 Gov ernment 3.9 Financ ial A c tiv ities 4.5 Ed & Health Serv ic es 6.8 -5 0 5 Cons truc tion 10 15 Pe r ce n t C h an g e 3 20 25 Governor’s Council on Workforce Policy The Governor’s Council on Workforce Policy (GCWP), Arizona’s State Workforce Board, is comprised of 35 members representing private industry, education, economic development, and organized labor. The Arizona Workforce Connection system encompasses programs at the Arizona Departments of Commerce, Education, and Economic Security, as well as 14 Local Workforce Investment Areas, including the Nineteen Tribal Nation Consortium serving Arizona’s Tribes. Under Governor Napolitano’s leadership, the GCWP continues to improve the Arizona Workforce Connection system. In Program Year 2006, the Council’s focus has been placed on the following strategies: Streamlining workforce functions to create a more efficient, demand driven system The Council has been working with Arizona’s workforce development agencies to support the Governor’s vision for an integrated workforce and economic development system. To support this goal, the Council evaluated the Title IB allocation process, conducted national best practices research, and began work on Arizona specific outcome based performance measures. Further, the GCWP Operations Committee is working on Arizona’s chartering process, which is to be implemented in Program Year 2007. This chartering process will enhance the state’s statewide polices and procedures for Arizona’s One-Stop system. Regionalizing workforce needs and economic priorities Utilizing discretionary funds, the Council has been working with the Local Workforce Investment Boards and Areas to promote a more business oriented workforce system. To support that effort, the Council allocated funding to each LWIA to establish a plan which addressed the needs of their local business community. For some local areas this meant hiring a full-time business outreach coordinator, while some conducted localized, real time labor market information studies. Further, the Council has recently hired a statewide grant writer to work with local workforce areas, community colleges and state workforce development agencies. This grant writer will be charged with securing regional, industry driven funding for the workforce system. Generating additional financial resources for the workforce system A strong focus of the Council has been to generate a more diverse pool of resources to meet Arizona’s workforce needs. Hiring the statewide grant writer is one of the strategies the Council is undertaking to support this effort. Additionally, the Council is also working on a statewide financial Resource Sharing Agreement (RSA) for all the partners within the workforce system. The goal of the standardized RSA is to ensure Arizona’s Title IB program is not bearing all of the costs associated with operating the One-Stop system. The Council and the partners within the Arizona Workforce Connections system continue to support Governor Napolitano’s vision for a seamlessly integrated workforce development system that effectively meets the needs of individuals and businesses. 4 Notable State Highlights WIA Title V Incentive Funds In April of 2006, the U.S. Department of Labor announced Arizona was eligible for a WIA Title V Incentive Grant Award in the amount of $709,618. Arizona utilized the initial WIA Title V Incentive Grant Award to develop the Enhancing Arizona’s Workforce Connections project. This statewide collaborative project involves the Arizona Department of Education and the Arizona Department of Economic Security. The grant funds were evenly distributed between the Local Workforce Investment Areas (LWIAs), Adult Education Services (AES), and Career and Technical Education (CTE). Arizona suffers from a critical shortage of allied and health care workers to support its health care industry statewide. Labor Market Information indicated that Arizona ranked 45th out of all states for the number of registered nurses per 100,000 residents and projected a need for over 30,000 nurses, 11,000 medical assistants, and 15,000 allied health care workers over the next seven years. With the demand for health care services increasing as Arizona’s population ages, too few people enter or remain in the health care professions. The overall goal of the Enhancing Arizona’s Workforce Connections project is to provide training and education for Arizona citizens on the opportunities in health care occupations and the shortage of health care workers. In May 2007, Arizona was again notified that the state was eligible for a WIA Title V Incentive Grant Award in the amount of $1,478,972. Building upon the prior year grant award, Arizona elected to continue to target health care occupations. Partners Assuring Youth Success In June 2007, Arizona was competitively selected by the U.S. Department of Labor to be a state pilot to demonstrate the effectiveness of state-level partnerships, programmatic outcomes, and development of an overall plan to meet the needs of at-risk youth. The Governor’s Office, in collaboration with the Arizona Departments of Commerce and Economic Security and other community-based stakeholders, is directing the efforts of the Arizona Vision for Youth Task Force and the pilot program titled Partners Assuring Youth Success. Partners Assuring Youth Success is a pilot program focusing on Arizona’s two fastest growing counties in central Arizona, Pinal and Gila. These counties serve as one Local Workforce Investment Area. The Partners Assuring Youth Success project places special emphasis on youth who are dually involved in the child welfare and juvenile justice systems and youth in either or both systems that are parenting. The Youth-Adult Partnership model is used to respond to the needs of youth aging out of foster care. Mulvaney Consulting Group, a local provider of Independent Living Training Services for youth in foster care, employs young people formerly in the foster care system as youth advocates. These youth advocates provide outreach to foster and former foster youth, and work with local service providers to tailor services for youth. Further, the Partners Assuring Youth Success program works with local businesses to develop employment opportunities. Adult staff provides training and support to youth liaisons and works in partnership to develop outreach, service, and employment components of the program. 5 The TERM Report – An Innovative Tool for Career Planning Arizona Statewide TERM Ranking by Occupation '05-'15 TERM: Training & Education Resource Model Rank based on comparative scores in openings, wages, skills, growth, and turnover, using weights 3, 3, 1, 1, 1 Rank SOC Code Turn- Occupational Title 1 29-1111 Registered Nurses 2 11-1021 General & Operations Managers 3 4 5 6 15-1031 15-1032 15-1081 11-9111 Computer Software Engineers, Applications Computer Software Engineers, Systems Software Network Systems & Data Communications Analysts Medical & Health Services Managers 7 29-1051 Pharmacists 8 15-1071 Network & Computer Systems Administrators 9 11-1011 Chief Executives 10 11-9021 Construction Managers Open- Hourly ONET Growth over ings Wage Score Rate Ratio 2,346 $27.06 645 4.8% 1,349 $41.05 659 2.7% 383 257 255 296 $34.34 $37.09 $27.79 $31.76 607 647 669 707 3.9% 3.7% 5.4% 3.5% 281 $42.28 554 4.5% 216 $28.23 697 4.2% 448 $62.77 653 2.6% 448 $37.78 616 2.9% Training / Education Requirements 2.3 Associate degree 1.4 Bachelor's or higher degree, plus work experience 4.0 Bachelor's degree 3.8 Bachelor's degree 4.5 Bachelor's degree 1.8 Bachelor's or higher degree, plus work experience 2.3 First professional degree 3.8 Bachelor's degree 1.4 Bachelor's or higher degree, plus work experience 1.6 Bachelor's degree In the Arizona job market, it is helpful to know which occupations and industries afford better career path opportunities. The Department of Economic Security’s Research Administration created a unique tool for WIA Labor Market Information (LMI) known as the Training and Education Research Model (TERM) that helps identify occupations with more employment/advancement opportunities. TERM evaluates occupations based on their projected openings, growth rate, wages, skills, estimated turnover ratio, and basic training and education guidelines. It is helpful to look at more than one criterion by itself, such as growth rate or openings. For example, some occupations with a higher number of openings may have relatively low pay, and some occupations with high pay may not have many openings. By factoring in multiple criteria, employment opportunities can be readily identified. The above LMI was layered with WIA data, allowing local areas to view information specific to their location, thus creating ease of interpretation. This breakdown of the data allows case managers to better understand high demand, high growth industries and the jobs/positions in certain sectors along with salary ranges for each region. TERM empowers case managers to accurately advise individuals on training and career paths, and allows participants to consider options outside their immediate community. TERM addresses the critical link between performance, data, and the availability of correct, current and understandable labor market information. TERM is flexible and can be adapted to different applications and needs. For example, TERM can rank training programs according to occupation. Education and training requirements of occupations can be used to query the data for jobs that meet the needs of the user. TERM can also assign weights to criteria (openings, growth, wages, skill, and turnover) used to evaluate occupations in demand. 6 Inmate/Ex-Offenders Outreach In Program Year 2006, the Arizona Departments of Commerce and Economic Security worked together to standardize the employment, training, and support service information being disseminated to inmates throughout the state from the various employment and training programs. A packet of information entitled Inmate Employment Information Packet was assembled and distributed statewide to each comprehensive and affiliate One-Stop Career Center and Arizona Department of Corrections staff, as well as being placed in each prison resource center, with the hope of assisting offenders with employment reentry. Approximately 17,000 inmates are released each year in Arizona and most are required to become gainfully employed upon release. With state agencies, Local Workforce Investment Areas, and the correctional system all using the same information to help former inmates attain employment, the goal is to reduce the revocation and recidivism rate of inmates throughout Arizona. 7 Cost Effectiveness Program *Overall for all programs Adult Program Dislocated Worker Program Youth Program Cost per Participant $3,069.35 $1,912.45 $4,133.10 $4,792.05 *Overall includes Administration Expenses The state received a WIA Title IB allotment of $39,896,801 that provided services and activities through the Arizona Workforce Connection One-Stop system for PY 2006 (July 1, 2006 through June 30, 2007). A total of 12,928 individuals were served through formula funding provided to the 14 Local Workforce Investment Areas (LWIAs) through the adult ($11,791,048), dislocated worker ($10,207,668), and youth ($12,509,990) funding streams. The LWIAs also provided services to Arizona’s business communities and affected workers through Rapid Response funded ($1,031,076) activities by providing assistance with lay-offs and closures. Arizona’s cost per participant with program funds (excluding administration funds) for PY 2006 was $1,663 for adults, $3,594 for dislocated workers, and $4,167 for youth. Adult customers generally are looking for immediate employment at the One-Stops rather than long term training opportunities; therefore, their costs remain lower. Dislocated workers often see their employment lay-off as an opportunity to acquire new skills and make a career change. Youth require long term classroom training to not only meet the demands of today’s labor market but also to be adequately prepared for the changing market demands in the future. Both dynamics for dislocated workers and youth involve longer, more intense training services, increasing the cost of serving these two customer groups. The average cost for all three funding streams for PY 2006 was $2,669 per participant. 8 Evaluation of Workforce Investment Activities Evaluation of Statewide Activities Arizona continues to develop a collaborative, integrated, customer driven, customer friendly, workforce investment system that is responsive to all customers. As a system, Arizona’s Workforce Connection continually works to improve the services provided, and to meet the needs of Arizona’s workers and businesses by providing workers with needed skills, and businesses with the skilled workers they require. Arizona uses a number of methods to evaluate workforce investment activities. • Annual monitoring of WIA Title IB adult, youth and dislocated worker service providers is conducted by the Department of Economic Security, the state’s WIA oversight agency. Monitoring includes a comprehensive review of local fiscal and management information systems, provider agreements, and the eligible training provider application process. Adult, dislocated worker, and youth program activities are observed and evaluated, recommendations are made, and results are tracked, reviewed and reported. This process actively supports the local areas’ ability to construct strong programs to empower participants in their career paths, and meet business needs for a skilled and motivated workforce. • Customer Satisfaction surveys are conducted with both participants and employers, as required for WIA performance. Arizona continues to evaluate customers’ levels of satisfaction by conducting telephone surveys. • Data Element Validation evaluates the accuracy of participant data used to generate annual WIA performance reports. The process compares source documentation in participant files, such as eligibility documentation, to selected information pulled from a sample of exited participant records in the Virtual OneStop system. Data element validation is critical to ensure that performance results of Arizona’s WIA program are accurate. Each state is required by the U.S. Department of Labor to complete this process. Evaluation of Arizona’s Allocation Formulas Under WIA In Program Year 2006, Arizona contracted with Social Policy Research (SPR) Associates to conduct a study on the formulas that Arizona uses to allocate funds to local workforce investment areas under WIA Title IB adult, youth, and dislocated worker programs. The study was to determine if alternative mechanisms would better enable the state to focus WIA funds to those local areas most in need or those that were most effective in serving participants. The results of the study indicated that Arizona is one of only four states that use an alternative method to allocate funds under the adult and youth programs. The majority of states use the standard methodology outlined in WIA legislation. Arizona is also unique in its need to allocate funds to the Nineteen Tribal Nations Consortium, because it must separate out the tribal portions from the various counties, as well as set aside funds for the Navajo Nation. Based on SPR’s evaluation of the formulas, Arizona is assessing the seven recommendations for future program allocations. 9 State Performance Tables Table A – Workforce Investment Act Customer Satisfaction Results Customer Satisfaction Negotiated Performance Level Actual Performance Level # of Surveys Completed # of Customers Eligible for the Survey # of Customers included in the Sample Response Rate American Customer Satisfaction Index Participants 71.0% 72.0% 582 1,986 591 98.5% Employers 71.0% 59.0% 616 724 618 99.7% Table B – Adult Program Results Reported Information Negotiated Performance Level Actual Performance Level Numerator Denominator Entered Employment Rate 76.0% 81.6% Employment Retention Rate 81.0% 85.5% $9,700.00 $12,117.00 62.0% 71.2% 2,048 2,509 2,436 2,848 $25,942,447 2,141 1,288 1,810 Average Earnings Rate Employment and Credential Rate Table C – Outcomes for Adult Special Populations Reported Information Entered Employment Rate Employment Retention Rate Average Earnings Rate Employment and Credential Rate Public Assistance Recipients Receiving Intensive or Training Services Veterans Individuals with Disabilities Older Individuals 78.4% 265 338 85.8% 139 162 78.9% 75 95 83.0% 132 159 78.3% 238 304 84.7% 144 170 77.7% 73 94 89.9% 151 168 $1,790,704 $1,790,747 $713,518 $1,738,046 $8,909.00 201 $14,678.30 122 $10,649.50 67 $13,904.40 125 59.7% 117 196 69.7% 106 152 52.5% 21 40 69.9% 65 93 numerator denominator numerator denominator numerator denominator numerator denominator Table D – Other Outcome Information for the Adult Program Reported Information Individuals Who Received Training Services Entered Employment Rate 84.9% Employment Retention Rate 89.4% Average Earnings Rate $14,031.50 986 1,162 1,322 1,479 $16,332,639 1,164 numerator denominator 10 Individuals Who Only Received Core and Intensive Services 78.8% 81.4% $9,836.00 1,062 1,347 1,114 1,369 $9,609,808 977 numerator denominator Table E – Dislocated Worker Program Results Reported Information Negotiated Performance Level Actual Performance Level Numerator Denominator Entered Employment Rate 85.0% 87.0% Employment Retention Rate 88.0% 90.4% $13,262.00 $15,598.10 69.0% 70.6% 1,034 1,188 961 1,063 $13,289,580 852 495 701 Average Earning Rate Employment and Credential Rate Table F – Outcomes for Dislocated Worker Special Populations Reported Information Veterans Entered Employment Rate 90.0% Employment Retention Rate 91.2% Average Earnings Rate $17,583.60 Employment and Credential Rate 73.0% Individuals with Disabilities 108 120 125 137 $2,004,526 114 65 89 20 25 27 30 $308,519 24 13 17 80.0% 90.0% $12,855.00 76.5% numerator denominator Older Individuals 84.4% 89.8% $14,361.00 78.6% numerator denominator 173 205 167 186 $2,139,792 149 88 112 numerator denominator Displaced Homemakers 68.8% 83.3% $11,911.00 51.7% 66 96 45 54 $476,438 40 15 29 numerator denominator Table G – Other Outcome Information for the Dislocated Worker Program Reported Information Individuals Who Received Training Services Entered Employment Rate 89.2% Employment Retention Rate 92.2% Average Earnings Rate 609 683 571 619 $8,177,981 493 $16,588.20 Individuals Who Only Received Core and Intensive Services 84.2% 87.8% $14,238.40 numerator denominator 425 505 390 444 $5,111,599 359 numerator denominator Table H1 – Youth (14-21) Program Results Reported Information Negotiated Performance Level Actual Performance Level Numerator Denominator Placement in Employment or Education N/A 62.6% Attainment of Degree or Certificate N/A 48.0% Literacy and Numeracy Gains N/A 58.4% 922 1,472 733 1,528 52 89 11 Table H2 – Older Youth (19-21) Results Reported Information Negotiated Performance Level Actual Performance Level Numerator Denominator Entered Employment Rate 70.0% 77.4% Employment Retention Rate 79.0% 86.5% $3,450.00 $4,804.70 50.0% 46.9% 216 279 300 347 $1,446,229 301 165 352 Six Months Earnings Increase Credential Rate Table I – Outcomes for Older Youth Special Populations Reported Information Public Assistance Recipients Entered Employment Rate 75.5% Employment Retention Rate 89.4% Earnings Change in Six Months Credential Rate $3,923.60 52.6% Veterans 40 53 59 66 $211,872 54 30 57 Individuals with Disabilities 1 1 1 1 $10,045 1 0 2 100.0% 100.0% $10,045.00 0.0% numerator denominator numerator denominator 13 19 18 18 $79,686 14 12 23 68.4% 100.0% $5,691.90 52.2% Out-of-School Youth 78.9% 86.9% $4,969.70 42.9% numerator denominator 183 232 265 305 $1,341,817 270 126 294 numerator denominator Table J – Younger Youth (14-18) Results Reported Information Negotiated Performance Level Actual Performance Level Numerator Denominator Skill Attainment Rate 83.0% 75.5% Diploma or Equivalent Rate 58.0% 68.0% Retention Rate 59.0% 71.0% 1,608 2,130 393 578 606 854 Table K – Outcomes for Younger Youth Special Populations Reported Information Skill Attainment Rate Diploma or Equivalent Rate Retention Rate Public Assistance Recipients 70.4% 49.3% 60.6% Individuals with Disabilities 236 335 36 73 57 94 81.3% 91.5% 76.0% 12 257 316 65 71 76 100 Out-of-School Youth 68.7% 43.6% 67.3% 439 639 88 202 264 392 Table L – Other Reported Information 12 Month Employment Retention Rate Adults 2,295 2,824 921 1,073 81.3% Dislocated Workers Older Youth 85.8% 12 Months Earnings Change (Adults & Older Youth) or 12 Months Earnings Replacement (Dislocated Workers) $5,880.00 116.6% $14,423,601 2,453 $13,834,445 $11,862,677 4.2% 3.0% $1,500,747 289 $5,247.40 83.8% Placements for Participants in Nontraditional Employment numerator denominator $4,814.20 $7,273.60 10 4.6% 286 345 87 2,048 31 1,034 Wages at Entry into Employment for those who Entered Unsubsidized Employment numerator denominator 216 Entry into Unsubsidized Employment Related to the Training Received of those who Completed Training Services $9,031,447 1,876 $6,873,587 945 27.9% 30.2% numerator denominator $696,286 $3,516.60 numerator denominator 275 986 184 609 198 numerator denominator Table M – Participation Levels Reported Information Total Participants Served Total Exiters 9,882 5,025 142,928 131,992 WIA Adults 7,086 3,703 WIA Dislocated Workers 2,840 1,346 3,002 1,261 2,257 932 Older Youth (19-21) 745 329 Out-of-School Youth 1,369 629 In-School Youth 1,633 632 Total Adult Customers Total Adults (self-service only) Total Youth (14-21) Younger Youth (14-18) Table N - Cost of Program Activities Program Activity Total Federal Spending Local Adults $11,791,048 Local Dislocated Workers $10,207,668 Local Youth $12,509,990 Rapid Response (up to 25%) WIA Section §134(a)(2)(B) $993,029 Statewide Required Activities (up to 15%) WIA Section §134(a)(2)(B) Statewide Allowable Activities WIA Section §134(a)(3) $1,625,000 Program Activity Description Demonstration Projects $2,000,000 Apprenticeship $130,000 Other Governor’s Council Programs $400,459 State Administration Total of All Federal Spending Listed Above 13 $2,077,730 $41,734,924 Local Workforce Investment Areas Performance Tables Table O – Local Performance Local Area Name Cochise County ETA Assigned #04005 Total Participants Served Total Exiters Reported Information Customer Satisfaction Adults 206 Dislocated Workers 12 Older Youth 27 Younger Youth 110 Adults 120 Dislocated Workers 7 Older Youth 11 Younger Youth 34 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 71.0% 81.3% Dislocated Workers 86.0% 93.3% Older Youth 71.0% 100.0% Adults 90.0% 94.9% Dislocated Workers 88.0% 92.3% Older Youth 84.0% 100.0% Younger Youth 62.0% 88.9% $9,000.00 $11,843.30 $10,000.00 $13,481.40 $3,100.00 $7,321.00 Adults 60.0% 76.6% Dislocated Workers 62.0% 73.3% Older Youth 49.0% 76.5% Younger Youth 61.0% 79.2% Skill Attainment Rate Younger Youth 90.0% 85.1% Placement in Employment or Education Youth (14-21) N/A 77.1% Attainment of Degree or Certificate Youth (14-21) N/A 68.0% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) Credential/Diploma Rates Adults Dislocated Workers Older Youth Overall Status of Local Performance 14 Not Met Met Exceeded 0 1 14 Table O – Local Performance Local Area Name Coconino County ETA Assigned #04065 Total Participants Served Total Exiters Reported Information Customer Satisfaction Adults 78 Dislocated Workers 11 Older Youth 14 Younger Youth 69 Adults 41 Dislocated Workers 6 Older Youth 10 Younger Youth 44 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 76.0% 92.3% Dislocated Workers 78.0% 100.0% Older Youth 80.0% 62.5% Adults 87.0% 89.5% Dislocated Workers 93.0% 100.0% Older Youth 79.0% 88.9% Younger Youth 63.0% 88.0% $9,000.00 $12,271.50 $10,000.00 $10,166.50 $2,000.00 $5,036.00 Adults 60.0% 92.1% Dislocated Workers 63.0% 75.0% Older Youth 55.0% 58.3% Younger Youth 67.0% 86.2% Skill Attainment Rate Younger Youth 76.0% 80.0% Placement in Employment or Education Youth (14-21) N/A 63.6% Attainment of Degree or Certificate Youth (14-21) N/A 82.2% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) Credential/Diploma Rates Adults Dislocated Workers Older Youth Overall Status of Local Performance 15 Not Met Met Exceeded 1 0 14 Table O – Local Performance Adults Local Area Name Gila/Pinal Counties ETA Assigned #04010 Total Participants Served Total Exiters Reported Information Customer Satisfaction 114 Dislocated Workers * Older Youth 43 Younger Youth 72 Adults 46 Dislocated Workers * Older Youth 10 Younger Youth 15 Negotiated Performance Level Program Participants See Table A Employers Adults Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) 77.0% Dislocated Workers* 87.3% See REPAC – Table O Older Youth 72.0% 76.9% Adults 86.0% 87.3% Dislocated Workers* See REPAC – Table O Older Youth 83.0% 90.9% Younger Youth 60.0% 66.7% $8,700.00 $9,838.60 Adults Dislocated Workers* See REPAC – Table O Older Youth Adults Credential/Diploma Rates Actual Performance Level Dislocated Workers* $3,700.00 $6,790.70 63.0% 69.4% See REPAC – Table O Older Youth 53.0% 56.3% Younger Youth 61.0% 100.0% Skill Attainment Rate Younger Youth 83.0% 87.0% Placement in Employment or Education Youth (14-21) N/A 73.3% Attainment of Degree or Certificate Youth (14-21) N/A 79.4% Literacy or Numeracy Gains Youth (14-21) N/A 100.0% Overall Status of Local Performance Not Met Met Exceeded 0 0 11 *The Re-Employment and Pre-Layoff Assistance Center (REPAC) is the entity that administers the dislocated worker program on behalf of 6 local area consortiums that include Gila/Pinal, Graham, Greenlee, Mohave/La Paz, Navajo/Apache Counties and the Nineteen Tribal Nations (See Table O – REPAC Dislocated Worker Consortium) 16 Table O – Local Performance Local Area Name Graham County ETA Assigned #04015 Total Participants Served Total Exiters Reported Information Customer Satisfaction Adults 34 Dislocated Workers * Older Youth 8 Younger Youth 29 Adults 20 Dislocated Workers * Older Youth 6 Younger Youth 15 Negotiated Performance Level Program Participants See Table A Employers Adults Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) 65.0% Dislocated Workers* 66.7% See REPAC – Table O Older Youth 57.0% 83.3% Adults 77.0% 93.3% Dislocated Workers* See REPAC – Table O Older Youth 79.0% 90.0% Younger Youth 58.0% 85.7% $7,540.00 $17,294.40 Adults Dislocated Workers* See REPAC – Table O Older Youth Adults Credential/Diploma Rates Actual Performance Level Dislocated Workers* $3,600.00 $9,837.60 62.0% 60.9% See REPAC – Table O Older Youth 50.0% 85.7% Younger Youth 58.0% 83.3% Skill Attainment Rate Younger Youth 84.0% 84.2% Placement in Employment or Education Youth (14-21) N/A 88.2% Attainment of Degree or Certificate Youth (14-21) N/A 96.3% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Overall Status of Local Performance Not Met Met Exceeded 0 1 10 *The Re-Employment and Pre-Layoff Assistance Center (REPAC) is the entity that administers the dislocated worker program on behalf of 6 local area consortiums that include Gila/Pinal, Graham, Greenlee, Mohave/La Paz, Navajo/Apache Counties and the Nineteen Tribal Nations (See Table O – REPAC Dislocated Worker Consortium) 17 Table O – Local Performance Local Area Name Greenlee County ETA Assigned #04020 Total Participants Served Total Exiters Reported Information Customer Satisfaction Adults 7 Dislocated Workers * Older Youth 0 Younger Youth 25 Adults 6 Dislocated Workers * Older Youth 2 Younger Youth 8 Negotiated Performance Level Program Participants See Table A Employers Adults Entered Employment Rates 63.5% Dislocated Workers* Adults Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) Dislocated Workers* 62.0% 100.0% 72.25% 100.0% See REPAC – Table O Older Youth 76.0% 0.0% Younger Youth 50.0% 66.7% $9,000.00 $17,795.30 Adults Dislocated Workers* See REPAC – Table O Older Youth Adults Credential/Diploma Rates 100.0% See REPAC – Table O Older Youth Retention Rates Actual Performance Level Dislocated Workers* $2,350.00 $0.00 49.0% 50.0% See REPAC – Table O Older Youth 25.25% 50.0% Younger Youth 50.0% 71.4% Skill Attainment Rate Younger Youth 83.0% 87.1% Placement in Employment or Education Youth (14-21) N/A 100.0% Attainment of Degree or Certificate Youth (14-21) N/A 54.5% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Overall Status of Local Performance Not Met Met Exceeded 2 0 9 *The Re-Employment and Pre-Layoff Assistance Center (REPAC) is the entity that administers the dislocated worker program on behalf of 6 local area consortiums that include Gila/Pinal, Graham, Greenlee, Mohave/La Paz, Navajo/Apache Counties and the Nineteen Tribal Nations (See Table O – REPAC Dislocated Worker Consortium) 18 Table O – Local Performance Local Area Name Maricopa County Total Participants Served Adults 2,828 Dislocated Workers 1,167 Older Youth 79 Younger Youth 223 Adults ETA Assigned #04035 Total Exiters Reported Information Customer Satisfaction Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) 1,095 Dislocated Workers 353 Older Youth 32 Younger Youth 97 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 83.0% 85.0% Dislocated Workers 88.0% 80.7% Older Youth 69.0% 75.8% Adults 85.0% 92.6% Dislocated Workers 88.0% 91.3% Older Youth 82.0% 90.0% Younger Youth 56.0% 82.9% Adults $10,223.00 $16,072.90 Dislocated Workers $13,780.00 $16,400.40 $2,686.00 $4,680.30 Adults 73.0% 69.3% Dislocated Workers 74.0% 71.2% Older Youth 45.0% 41.7% Younger Youth 58.0% 55.6% Skill Attainment Rate Younger Youth 80.0% 76.5% Placement in Employment or Education Youth (14-21) N/A 62.8% Attainment of Degree or Certificate Youth (14-21) N/A 38.1% Literacy or Numeracy Gains Youth (14-21) N/A 37.5% Credential/Diploma Rates Older Youth Overall Status of Local Performance 19 Not Met Met Exceeded 0 6 9 Table O – Local Performance Adults Local Area Name Mohave/La Paz Counties ETA Assigned #04070 Total Participants Served Total Exiters Reported Information Customer Satisfaction 129 Dislocated Workers * Older Youth 18 Younger Youth 119 Adults 81 Dislocated Workers * Older Youth 4 Younger Youth 27 Negotiated Performance Level Program Participants See Table A Employers Adults Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) 80.0% Dislocated Workers* 82.5% See REPAC – Table O Older Youth 71.0% 0.0% Adults 75.0% 85.0% Dislocated Workers* See REPAC – Table O Older Youth 76.0% 100.0% Younger Youth 59.0% 56.0% $7,300.00 $7,922.90 Adults Dislocated Workers* See REPAC – Table O Older Youth Adults Credential/Diploma Rates Actual Performance Level Dislocated Workers* $3,000.00 $4,144.50 62.0% 38.9% See REPAC – Table O Older Youth 46.0% 0.0% Younger Youth 53.0% 52.6% Skill Attainment Rate Younger Youth 83.0% 81.3% Placement in Employment or Education Youth (14-21) N/A 54.2% Attainment of Degree or Certificate Youth (14-21) N/A 23.4% Literacy or Numeracy Gains Youth (14-21) N/A 75.0% Overall Status of Local Performance Not Met Met Exceeded 3 3 5 *The Re-Employment and Pre-Layoff Assistance Center (REPAC) is the entity that administers the dislocated worker program on behalf of 6 local area consortiums that include Gila/Pinal, Graham, Greenlee, Mohave/La Paz, Navajo/Apache Counties and the Nineteen Tribal Nations (See Table O – REPAC Dislocated Worker Consortium) 20 Table O – Local Performance Local Area Name Navajo/Apache Counties ETA Assigned #04095 Total Participants Served Total Exiters Reported Information Customer Satisfaction Adults 74 Dislocated Workers 9 Older Youth 22 Younger Youth 22 Adults 35 Dislocated Workers * Older Youth 12 Younger Youth 7 Negotiated Performance Level Program Participants See Table A Employers Adults Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) 76.0% Dislocated Workers* 85.7% See REPAC – Table O Older Youth 62.0% 100.0% Adults 76.0% 83.3% Dislocated Workers* See REPAC – Table O Older Youth 79.0% 85.7% Younger Youth 61.0% 66.7% $7,000.00 $8,270.50 Adults Dislocated Workers* See REPAC – Table O Older Youth Adults Credential/Diploma Rates Actual Performance Level Dislocated Workers* $3,000.00 $4,581.00 62.0% 56.0% See REPAC – Table O Older Youth 50.0% 57.1% Younger Youth 58.0% 40.0% Skill Attainment Rate Younger Youth 82.0% 78.6% Placement in Employment or Education Youth (14-21) N/A 91.7% Attainment of Degree or Certificate Youth (14-21) N/A 53.3% Literacy or Numeracy Gains Youth (14-21) N/A 20.0% Overall Status of Local Performance Not Met Met Exceeded 1 2 8 *The Re-Employment and Pre-Layoff Assistance Center (REPAC) is the entity that administers the dislocated worker program on behalf of 6 local area consortiums that include Gila/Pinal, Graham, Greenlee, Mohave/La Paz, Navajo/Apache Counties and the Nineteen Tribal Nations (See Table O – REPAC Dislocated Worker Consortium) 21 Table O – Local Performance Adults Local Area Name Nineteen Tribal Nations ETA Assigned #04090 Total Participants Served Total Exiters Reported Information Customer Satisfaction 331 Dislocated Workers * Older Youth 70 Younger Youth 373 Adults 191 Dislocated Workers * Older Youth 30 Younger Youth 116 Negotiated Performance Level Program Participants See Table A Employers Adults Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) 74.0% Dislocated Workers* 64.4% See REPAC – Table O Older Youth 68.9% 68.0% Adults 79.3% 76.9% Dislocated Workers* See REPAC – Table O Older Youth 80.6% 69.2% Younger Youth 59.8% 46.9% $8,000.00 $9,074.40 Adults Dislocated Workers* See REPAC – Table O Older Youth Adults Credential/Diploma Rates Actual Performance Level Dislocated Workers* $3,718.00 $3,917.50 60.6% 47.4% See REPAC – Table O Older Youth 45.4% 35.7% Younger Youth 61.8% 63.3% Skill Attainment Rate Younger Youth 81.9% 67.1% Placement in Employment or Education Youth (14-21) N/A 46.9% Attainment of Degree or Certificate Youth (14-21) N/A 62.4% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Overall Status of Local Performance Not Met Met Exceeded 3 5 3 *The Re-Employment and Pre-Layoff Assistance Center (REPAC) is the entity that administers the dislocated worker program on behalf of 6 local area consortiums that include Gila/Pinal, Graham, Greenlee, Mohave/La Paz, Navajo/Apache Counties and the Nineteen Tribal Nations (See Table O – REPAC Dislocated Worker Consortium) 22 Table O – Local Performance Adults Local Area Name Phoenix (City of) Total Participants Served 1,584 Dislocated Workers 775 Older Youth 153 Younger Youth 443 Adults ETA Assigned #04025 Total Exiters Reported Information Customer Satisfaction Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) 1,112 Dislocated Workers 486 Older Youth 60 Younger Youth 233 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 79.0% 80.7% Dislocated Workers 90.0% 87.4% Older Youth 70.0% 78.5% Adults 87.0% 84.3% Dislocated Workers 91.0% 91.9% Older Youth 81.0% 85.7% Younger Youth 59.0% 64.6% Adults $10,500.00 $12,281.20 Dislocated Workers $14,500.00 $16,806.60 $3,500.00 $3,412.00 Adults 62.0% 75.3% Dislocated Workers 65.0% 72.6% Older Youth 48.0% 46.4% Younger Youth 65.0% 67.6% Skill Attainment Rate Younger Youth 71.0% 66.9% Placement in Employment or Education Youth (14-21) N/A 59.9% Attainment of Degree or Certificate Youth (14-21) N/A 36.0% Literacy or Numeracy Gains Youth (14-21) N/A 41.7% Credential/Diploma Rates Older Youth Overall Status of Local Performance 23 Not Met Met Exceeded 0 5 10 Table O – Local Performance Adults Local Area Name Pima County ETA Assigned #04030 Total Participants Served Total Exiters Reported Information Customer Satisfaction Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) 1,309 Dislocated Workers 522 Older Youth 218 Younger Youth 420 Adults 666 Dislocated Workers 284 Older Youth 93 Younger Youth 169 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 73.4% 85.1% Dislocated Workers 86.0% 88.6% Older Youth 57.5% 79.2% Adults 83.5% 79.8% Dislocated Workers 82.8% 87.7% Older Youth 81.7% 81.1% Younger Youth 55.0% 68.2% $8,100.00 $11,051.20 $11,700.00 $15,353.70 Adults Dislocated Workers $2,230.00 $5,301.00 Adults 61.0% 71.4% Dislocated Workers 63.5% 68.1% Older Youth 42.4% 39.4% Younger Youth 53.0% 61.0% Skill Attainment Rate Younger Youth 86.7% 77.2% Placement in Employment or Education Youth (14-21) N/A 57.5% Attainment of Degree or Certificate Youth (14-21) N/A 36.3% Literacy or Numeracy Gains Youth (14-21) N/A 38.5% Credential/Diploma Rates Older Youth Overall Status of Local Performance 24 Not Met Met Exceeded 0 4 11 Table O – Local Performance Local Area Name Santa Cruz County ETA Assigned #04040 Total Participants Served Total Exiters Reported Information Customer Satisfaction Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) Adults 14 Dislocated Workers 7 Older Youth 2 Younger Youth 85 Adults 9 Dislocated Workers 6 Older Youth 4 Younger Youth 29 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 77.0% 92.3% Dislocated Workers 85.0% 100.0% Older Youth 71.0% 100.0% Adults 87.0% 91.2% Dislocated Workers 88.0% 83.3% Older Youth 80.0% 66.7% Younger Youth 61.0% 82.4% $9,000.00 $12,433.10 $11,000.00 $13,025.70 Adults Dislocated Workers $3,600.00 $1,988.00 Adults 71.0% 86.4% Dislocated Workers 72.0% 100.0% Older Youth 60.0% 80.0% Younger Youth 61.0% 80.0% Skill Attainment Rate Younger Youth 83.0% 73.9% Placement in Employment or Education Youth (14-21) N/A 91.2% Attainment of Degree or Certificate Youth (14-21) N/A 73.5% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Credential/Diploma Rates Older Youth Overall Status of Local Performance 25 Not Met Met Exceeded 1 3 11 Table O – Local Performance Local Area Name Yavapai County ETA Assigned #04080 Total Participants Served Total Exiters Reported Information Customer Satisfaction Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) Adults 73 Dislocated Workers 29 Older Youth 3 Younger Youth 18 Adults 49 Dislocated Workers 19 Older Youth 6 Younger Youth 10 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 75.0% 88.9% Dislocated Workers 88.0% 95.0% Older Youth 68.0% 85.7% Adults 82.0% 91.5% Dislocated Workers 85.0% 96.0% Older Youth 79.0% 88.9% Younger Youth 54.0% 80.0% Adults $7,439.00 $10,432.00 Dislocated Workers $6,612.00 $14,162.50 Older Youth $2,428.00 $4,458.20 Adults 60.0% 80.0% Dislocated Workers 59.0% 72.7% Older Youth 53.0% 50.0% Younger Youth 52.0% 88.9% Skill Attainment Rate Younger Youth 73.0% 88.9% Placement in Employment or Education Youth (14-21) N/A 77.3% Attainment of Degree or Certificate Youth (14-21) N/A 66.7% Literacy or Numeracy Gains Youth (14-21) N/A 0.0% Credential/Diploma Rates Overall Status of Local Performance 26 Not Met Met Exceeded 0 1 14 Table O – Local Performance Local Area Name Yuma County ETA Assigned #04045 Total Participants Served Total Exiters Reported Information Customer Satisfaction Entered Employment Rates Retention Rates Average Earnings (Adults/DWs) Six Months Earnings Increase (Older Youth) Adults 305 Dislocated Workers 53 Older Youth 88 Younger Youth 249 Adults 232 Dislocated Workers 37 Older Youth 49 Younger Youth 128 Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Adults 75.0% 78.5% Dislocated Workers 85.0% 75.6% Older Youth 70.0% 73.5% Adults 82.0% 88.1% Dislocated Workers 88.0% 86.7% Older Youth 80.0% 89.5% Younger Youth 61.0% 78.1% Adults $8,000.00 $8,667.20 Dislocated Workers $8,500.00 $8,971.50 Older Youth $3,450.00 $4,854.50 Adults 63.0% 75.3% Dislocated Workers 66.0% 73.7% Older Youth 51.0% 43.5% Younger Youth 58.0% 74.1% Skill Attainment Rate Younger Youth 85.0% 92.5% Placement in Employment or Education Youth (14-21) N/A 74.0% Attainment of Degree or Certificate Youth (14-21) N/A 66.5% Literacy or Numeracy Gains Youth (14-21) N/A 86.5% Credential/Diploma Rates Overall Status of Local Performance 27 Not Met Met Exceeded 0 3 12 Table O – Local Performance Local Area Name REPAC Dislocated Worker Consortium ETA Assigned #04010 Total Participants Served Dislocated Workers 253 Total Exiters Dislocated Workers 148 Reported Information Customer Satisfaction Negotiated Performance Level Program Participants Actual Performance Level See Table A Employers Entered Employment Rates Dislocated Workers 85.0% 92.6% Retention Rates Dislocated Workers 86.0% 92.0% Average Earnings (Adults/DWs) Dislocated Workers $8,966.00 $13,401.40 Credential/Diploma Rates Dislocated Workers 62.0% 63.1% Overall Status of Local Performance 28 Not Met Met Exceeded 0 0 4 Arizona’s Local Workforce Investment Areas The 14 designated Local Workforce Investment Areas (LWIAs) provide services both directly and indirectly. The LWIAs offer an array of services, as specified in their local plans. The LWIAs are held accountable to the Local Workforce Investment Boards (LWIBs), which are responsible for strategic planning, program oversight and coordination of resources. Vada Phelps, Executive Director 1843 Paseo San Luis Sierra Vista, Arizona 85635 (520) 458-9309 Cochise County Carol Curtis, Director 2625 North King Street Flagstaff, Arizona 86004 (928) 522-7900 Coconino County Gila/Pinal Counties Barbara Valencia, Program Manager 5515 South Apache Avenue, Suite 200 Globe, Arizona 85501 (928) 425-7631 Graham County Neil Karnes, Director 826 West Main Street Safford, Arizona 85546 (928) 428-7386 Greenlee County Evangelina Esquivel, Program Manager Highway 191 & Ward Canyon Road P.O. Box 1537 Clifton, Arizona 85533 (928) 865-4151 Patrick Burkhart, Assistant Director 234 North Central Avenue, Suite 3201 Phoenix, Arizona 85004 (602) 506-5911 Maricopa County Susie Parel-Duranceau, Director 700 West Beale Street Kingman, Arizona 86401 (928) 753-0723 Mohave/La Paz Counties Gail Sadler, Director 100 East Carter Road P.O. Box 668 Holbrook, Arizona 86025 (928) 289-9257 Navajo Apache Partnership 29 Arizona’s Local Workforce Investment Areas Nineteen Tribal Nations Patrick Andrews, Chairman P.O. Box 837 Sells, Arizona 85634 (520) 383-8650 Phoenix, City of Cynthia Spell, Deputy Director Community & Economic Development 200 West Washington, 19th Floor Phoenix, Arizona 85003 (602) 262-4036 Pima County Arthur Eckstrom, Director Community Services 2797 East Ajo Way Tucson, Arizona 85713 (520) 243-6741 Santa Cruz County Dean Grana, Acting Director 2935 North Grand Avenue Nogales, Arizona 85621 (520) 375-7670 Yavapai County Teri Drew, Regional Director 221 North Marina Street, Suite 201 P.O. Box 2451 Prescott, Arizona 86302 (928) 778-1422 Yuma County John Morales, Executive Director 3826 West 16th Street Yuma, Arizona 85364 (928) 329-0990 30 Equal Opportunity Employer/Program • Under Titles VI and VII of the Civil Rights Act of 1964 (Title VI & VII), and the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975, the Department prohibits discrimination in admissions, programs, services, activities, or employment based on race, color, religion, sex, national origin, age, and disability. The Department must make a reasonable accommodation to allow a person with a disability to take part in a program, service or activity. For example, this means if necessary, the Department must provide sign language interpreters for people who are deaf, a wheelchair accessible location, or enlarged print materials. It also means that the Department will take any other reasonable action that allows you to take part in and understand a program or activity, including making reasonable changes to an activity. If you believe that you will not be able to understand or take part in a program or activity because of your disability, please let us know of your disability needs in advance if at all possible. To request this document in alternative format or for further information about this policy, contact (602) 542-3957; TTY/TDD Services: 7-1-1.