STATE OF ARIZONA OFFICE OF THE GOVERNOR JANET NAPOLITANO GOVERNOR 1700 WEST WASHINGTON STREET, PHOENIX, AZ 85007 MAIN PHONE: 602-542-4331 FACSIMILE: 602-542-7601 Arizona is focusing its workforce strategies on various pathways that ultimately lead to successful employment and supports a knowledge-based economy. This report showcases the success our state has experienced in creating a vibrant demand-driven workforce system. Arizona’s number one workforce customer is business. To meet growing business needs, workforce professionals are collaborating with partners in education, community organizations, government agencies, and business organizations to strategically grow, retain and attract a qualified workforce to support a diverse economy throughout the state. These successful collaborations occur at both the state and local levels. Strengthening our educational and training system continues to be one of my top priorities in building a strong foundation for tomorrow’s workforce. I have targeted discretionary funds for the high concentration of youth in poverty, women with multiple barriers to self-sufficiency, high school dropout prevention, apprenticeship training, nursing, master teachers and early childhood education. These funds provide additional resources to meet the critical needs in our current workforce, as well as, prepare for Arizona’s future. I congratulate both the Governor’s Council on Workforce Policy and Local Workforce Investment Boards throughout the state for providing the leadership and vision to create these substantive changes in our workforce system. I look forward to continued success in the years ahead. Yours very truly, Janet Napolitano Governor Jack Jewett – Chair Tucson Medical Center Hank Atha Management Assistant Services Elaine S. Babcock Southwest Gas David Berns Arizona Department of Economic Security Bob Breault Breault Research Craig Brown Bank One Mohave Valley, AZ Tom Browning Greater Phoenix Leadership Ernest Calderon Calderon Law Offices Governor’s Council on Workforce Policy October 1, 2005 The Honorable Elaine L. Chao Secretary of Labor U. S. Department of Labor 200 Constitution Avenue, NW Washington, D.C. 20210 Dear Secretary Chao: Victor Chavez C&D Rent-All, Inc. On behalf of the Arizona Governor’s Council on Workforce Policy (GCWP), I present the Workforce Investment Act Title IB Annual Report for Program Year 2004. Donna Davis Communities in Schools of Arizona Bryan Detwiler Old Town Mission Anne Doris Cox Communications The GCWP brings key players in workforce development including economic development, education, business and industry, and the public workforce system together to identify challenges facing Arizona and develop innovative solutions and strategies that leverage resources to effectively address those challenges. Milt Ericksen Arizona Department of Education Terry Forthun Arizona Federation of Teachers Urban Giff Gila River Indian Community Gil Jimenez Arizona Department of Commerce Steven Juliver EOS Technologies, Inc. Gerald Kohlbeck Pinal Lumber & Hardware Fred Lockhart Arizona Private School Association Lisa Marie Lovallo Alignment Strategies Gary J. Marks Prescott Valley Economic Development Foundation David Mendoza AFSCME International Sam Pepper Sam Pepper Enterprises Pam Ross Honeywell Deanna Salazar Blue Cross Blue Shield Steven Speer BEW Mary Vanis Maricopa Community Colleges Joan Warren Central Arizona College Janice Washington J.C. Washington, C.P.A. Arizona’s workforce system is complex and its needs diverse. What remains clear is that it must produce a workforce that can meet growing business demands for high-skilled labor, as well as expand and retain existing jobs in each community. In spite of severe funding reductions, Arizona continues to meet increased customer needs by maximizing and integrating resources. We are creating a quality workforce system that provides industries with a steady stream of talent to meet their needs. As the talent of our workforce grows, so will our ability to attract better jobs resulting in a better standard of living for all of Arizona. Arizona’s workforce system benefits both individuals and companies – individuals by giving them skills needed for a career, and companies by giving them the skilled workforce needed to be competitive in today’s global economy. This report highlights the progress we have made throughout the state of Arizona in assisting families attain selfsufficiency and the prospect for a brighter future. The GCWP embraces the vision of Governor Napolitano and appreciates her on-going commitment and leadership to ensure that Arizona has a transparent and seamless workforce delivery system. We would like to thank the team of state agencies and the Local Workforce Investment Boards for their continued dedication and collaboration in moving our workforce system along the pathway to success. Sincerely, Jack Jewett Chair, Governor’s Council on Workforce Policy Table of Contents Economic Environment..........................................................................................2 Governor’s Council on Workforce Policy (GCWP).................................................3 Governor’s Council Membership ...........................................................................5 Workforce Investment Act Title IB Set Aside Funds ..............................................6 Successful Programs At-A-Glance ........................................................................9 Cost Effectiveness ...............................................................................................10 Beyond Mandated Performance Indicators .........................................................11 Programs Serving Adults .....................................................................................12 Adult Success Stories..........................................................................................13 Programs Serving Dislocated Workers................................................................15 Dislocated Worker Success Stories.....................................................................16 Programs Serving Youth......................................................................................17 Youth Success Stories.........................................................................................18 Strategic Partnership/Collaborations – Local Highlights......................................20 Evaluation of Workforce Investment Activities.....................................................23 Performance Tables ............................................................................................24 Acknowledgements..............................................................................................44 Appendices A) Local Workforce Investment Boards – Chairman List...................45 B) Map of Local Workforce Areas .....................................................46 C) Nineteen Tribal Nations – Administrative Entities.........................47 D) Map of Tribal Nations ...................................................................48 E) One-Stop Directory .......................................................................49 Economic Environment Natural resources and mining gained 1,100 jobs (+13.1%) because of the rising demand for metal ores such as copper. Growing demand for copper in China is causing it and other commodity prices (such as cement and lumber) to rise. During Program Year (PY) 2004, Arizona’s seasonally adjusted unemployment rate decreased from 5.0 percent in July 2004 to 4.4% in June 2005, averaging 4.7% for PY04. According to figures released for June 2005, 88,900 non-farm jobs were added over-the-year (OTY) for an annual gain of 4.0%, and demonstrated a steady increase of employment. In comparison to the rest of the nation in June 2005, Arizona’s OTY non-farm employment growth was ranked second in the nation, just behind Nevada. The two major industries with most rapid growth for PY04 were construction and the educational/health services group. Manufacturing recorded an OTY loss of 900 jobs (-0.5%). However, durable goods manufacturing showed strength with an OTY gain of 200 jobs. Employment increases occurred in the durable goods sectors of fabricated metals (600 jobs) and aerospace products (600 jobs) while computer and electronic equipment had a loss (100 jobs). Non-durable goods had a loss of 1,100 jobs. Since June 2004, construction had an OTY increase of 21,700 jobs, for a gain of 11.4%. Strong recent growth, especially in residential construction, has resulted in local labor shortages in skilled construction trades. Rapid construction growth in the rest of the nation and other parts of the world has caused shortages of key ingredients such as lumber and cement. These shortages have caused rising prices and project completion delays. Information services continued to be weak, as the industry pared 2,400 jobs (-4.9%). The majority of these losses occurred in the telecommunications sector, which experienced a decrease of 2,000 jobs. In contrast to the rest of information services, the publishing sector reported a slight increase of 100 jobs. The Department of Economic Security, Research Administration’s short-term industry employment forecast 2005-06, released on April 7, 2005, projected job gains to be greatest in professional and business services, educational and health services, trade and construction. Educational/health services added 14,100 jobs (+5.5%) since June 2004. Financial activities had an OTY increase of 4,400 jobs (+2.7%). Professional and business services had an OTY increase of 12,400 jobs (+3.7%). Within this industry, employment services were the sector with the largest and most rapid OTY gain, with an increase of 8,700 (+8.1%) jobs. Source: DES Research Administration; Arizona’s Workforce Press Release April 7, 2005 Trade, transportation and utilities added 20,100 jobs (+4.4%) since June 2004. Air transportation (-200 jobs) was the only sector not to show an OTY increase of jobs, primarily due to rising fuel prices and continued consolidation. Leisure and hospitality gained 10,700 jobs (+4.5%) since June 2004. The sector with the most rapid gains was arts, entertainment and recreation, with an increase of 2,800 jobs (+9.2%). The public sector recorded an OTY increase of 6,800 jobs (+1.8%). Other services posted an increase of 900 jobs (+1.0%). 2 Arizona WIA Annual Report 2004 Governor’s Council on Workforce Policy (GCWP) The Governor’s Council on Workforce Policy (GCWP) is charged with implementing Governor Janet Napolitano’s vision for a highly educated and skilled workforce for the 21st Century. The GCWP works to make that vision a reality by creating a coordinated and comprehensive approach to economic development, workforce development and education. The GCWP is responsible for overseeing 15 Local Workforce Investment Areas across the state, which makes up the Arizona One- Stop System, better known as Arizona Workforce Connection. In April 2004, the Governor appointed Jack Jewett as Chair of the GCWP. Mr. Jewett is currently the Senior Vice President of Public Policy at Tucson Medical Center and has a distinguished public policy career having served 10 years in the Arizona House of Representatives. Mr. Jewett, as past-president and current member of the Arizona Board of Regents, provides a vast wealth of knowledge to the GCWP on higher education issues facing the state’s workforce. To further strengthen the workforce system, a strong GCWP committee structure has been created. Membership on these committees includes GCWP members, as well as other workforce, economic development and education leaders. Economic Development Committee develops and recommends strategies to link state and local workforce development activities with economic development activities. Technology Steering Committee provides input and oversight of the Virtual OneStop software system. All Local Workforce Investment Areas are now using the Virtual OneStop and the Labor Exchange Module, which was added in November 2004. System Building and Performance Measurement Committee recommends improvements in the workforce development system by measuring system successes and local board effectiveness. Education Committee develops and recommends strategies to link workforce development activities and the educational community, K-12 and postsecondary and works closely with the Governor’s P-20 Council. Arizona Apprenticeship Advisory Committee advises the GCWP and the Director of Commerce on matters relating to the effective administration of apprenticeship programs. Currently, the GCWP is working with the Arizona Department of Commerce to ensure Arizona has a qualified and skilled workforce to serve a growing construction industry, and an educational infrastructure to generate the required mix of skilled workers for these high paying jobs. Arizona Workforce Marketing Taskforce coordinates statewide marketing and branding activities ensuring a coordinated approach to customer service. 3 Arizona WIA Annual Report 2004 Vision: To be the leader of an integrated, high quality workforce development system. Mission: The Governor’s Council on Workforce Policy provides leadership, direction, and establishes policy for the delivery of a quality workforce system through the Arizona Workforce Connection. Goals: 1. Increase the visionary activities of the Council 2. Engage the Council members 3. Create dashboard reports/information for the Council/system to do its work 4. Increase communication throughout the system 5. Develop meaningful linkages between economic development and workforce development 6. Develop strong partnerships with Local Elected Officials (LEOs), Faith-Based Organizations (FBO), etc. 7. Develop meaningful linkages between education and workforce. Governor’s Council on Workforce Policy (GCWP) The GCWP continues to work on improving the workforce services of the Arizona Workforce Connection. A study was recently commissioned to help Arizona build an accountable and demand driven workforce system. In December 2004, the GCWP adopted the study recommendations and is moving forward to ensure Arizona’s workforce programs meet the demands of the business community and strike a balance between easy access and comprehensive quality for those in the state looking for new career opportunities. Understanding the power of regional partnerships, the GCWP offered training for all the Local Workforce Investment Boards across the state and held regional discussions on workforce initiatives. These trainings identified ways to reduce fragmentation of services and provided opportunities to form regional partnerships with the education and economic development communities. The intent of these trainings is to create regional workforce partnerships that offer services to the business community, enhancing Arizona’s business community and attracting new business to the state. The GCWP believes these established regional partnerships create a stronger, more effective workforce system, which will benefit the entire state of Arizona. Arizona State Capitol Dome 4 Arizona WIA Annual Report 2004 GCWP Membership Hank Atha President Management Assistant Services Elaine S. Babcock Human Resource Analyst Southwest Gas Milton D. Ericksen Deputy Associate Superintendent State Director, Career & Technical Education Arizona Department of Education David Berns Director Arizona Department of Economic Security Terry Forthun President Arizona Federation of Teachers Bob Breault Chairman of the Board Breault Research Urban Giff Community Manager Gila River Indian Community Craig Brown Manager Bank One Mohave Valley Jack Jewett Senior Vice President of Public Policy Tucson Medical Center Tom Browning President Greater Phoenix Leadership Ernest Calderon Attorney Calderon Law Offices Victor Chavez President C&D Rent-All, Inc. Gil Jimenez Director Arizona Department of Commerce Steve Juliver Director of Administration EOS Technologies, Inc. Gerald Kohlbeck Owner Pinal Lumber & Hardware Donna Davis Program Director Jobs for Valley Youth Communities in Schools of Arizona Fred Lockhart Executive Director Arizona Private School Association Bryan Detwiler Executive Director Old Town Mission Lisa Marie Lovallo Development Officer University of Arizona Anne Doris Vice President/System Manager Southern AZ Division Cox Communications Gary J. Marks Executive Director Prescott Valley Economic Development Foundation 5 Arizona WIA Annual Report 2004 David Mendoza Political and Legislative Director Western Region AFSCME International Sam Pepper President Sam Pepper Enterprises Pam Ross Director Business Partnerships and Org. Dev. & Learning Logistics Honeywell Deanna Salazar Vice President of Human Resources Blue Cross Blue Shield Steven Speer International Brotherhood of Electrical Workers Mary Vanis Director Center for Workforce Development Maricopa Community Colleges Joan Warren Dean of Workforce & Community Education Aravaipa Campus Central Arizona College Janice Washington President J.C. Washington, C.P.A. WIA Title IB Set Aside Funds In Program Year 2004, funds were set aside for statewide activities as required under the Workforce Investment Act Title IB. Eligible Training Provider List WIA requires states to establish policies and procedures for the selection of occupational training providers for use in a voucher system (Individual Training Accounts or ITAs) to fund training for adults and dislocated workers who qualify. Arizona's Department of Education maintains and disseminates the state list of eligible training providers and works closely with Local Workforce Investment Boards in reviewing and approving new training providers. The Department monitors provider programs on site to determine if the programs merit continued certification. All eligible training providers and programs can be reviewed on the internet at www.ade.az.gov/arizonaheat. High Concentrations of Eligible Youth Funds were distributed to LWIAs with high concentrations of youth. Local areas utilized these funds to supplement youth formula allocations or for special projects serving youth populations with specific barriers. Incentive Funds Arizona provides incentive funds to Local Workforce Investment Areas (LWIAs) each year. Method I rewards exemplary performance in serving WIA participants for each LWIA that exceeds negotiated outcomes for performance measures. Method II rewards local areas that demonstrate outstanding regional or local collaboration and coordination. Incentive awards are based on a formula approved by the Governor's Council on Workforce Policy (GCWP). State Administration The Arizona Department of Economic Security and the Arizona Department of Commerce use WIA funds for administration, including operating and maintaining a fiscal and management accountability information system, operational expenses for the state workforce board, monitoring and oversight of local grants management practices, audit resolutions, equal opportunity services, and indirect costs. Statewide Information Technology (IT) System Funds were allocated for a statewide IT system for continued development of a seamless and integrated system of service delivery among One-Stop partner programs. Phase I of the internet-based system was implemented in January 2004. It provided a comprehensive set of tools so case managers and other staff could track service delivery for each WIA participant. These services include intake, eligibility determination, case management, on-line interagency referrals, required performance tracking and reports. Phase II of the IT system was implemented in November 2004 and provides labor exchange services to job seekers and businesses. 6 Arizona WIA Annual Report 2004 WIA Title IB Set Aside Funds In Program Year 2004, in support of the Governor's vision for a highly educated and skilled workforce, the following funds were set aside for statewide activities. Funds were identified for investment in new initiatives that focused on the needs of youth, disadvantaged women and education. Apprenticeship Program This program encourages, promotes and facilitates the participation of employers statewide in the development of apprenticeships. Registered apprenticeships throughout the state support the workforce system’s efforts to build and sustain a quality workforce in Arizona. Community & Youth Workforce Development Programs Community & Youth Workforce Development funding was allocated for programs to promote collaboration among youth organizations around Arizona. Funds under this initiative are used to administer the Arizona Statewide Youth Development Task Force, as well as grant communitybased agencies and LWIBs funding for educational opportunities that benefit Arizona's youth. Early Education Scholarships Scholarships will provide students in rural community colleges an opportunity to receive their Child Development Associate (CDA) certificate. An individual with a CDA is able to meet the developmental needs of children in the areas of language, social, emotional, physical and cognitive growth. In Arizona, a person with the CDA may work as a preschool teacher. In addition to being a solid first step in professional development, the CDA can become the first step for someone who desires a career in early childhood education. High Technology Education This program focuses on developing cross-training programs with Aerospace/Defense and Semiconductor industries. Training is designed to address industry specific differences that ensure a smooth transition of talent to fill workforce gaps between varying industries. Labor Market Information Outreach This activity allows the GCWP and Arizona Department of Commerce to coordinate and implement an outreach activity using focus groups to emphasize Labor Market Information access and provide targeted training. This enables LWIBs, job seekers, educators, economic developers and business leaders throughout the state to make informed decisions. Master Teacher Program This program provides impoverished school districts resources to train and retain quality teachers to improve instructional effectiveness and student achievement. Funds are utilized for professional development of new and mid-career teachers seeking additional education or national board certification. It affords districts the opportunity to identify and utilize experienced, exceptional teachers as mentors. 7 Arizona WIA Annual Report 2004 WIA Title IB Set Aside Funds Nursing Programs This initiative was created to expand the registered nursing education programs in Arizona's public, post-secondary educational institutions. It is well recognized that a nursing shortage exists both nationally and in Arizona. The nursing shortage is expected to become more acute as nurses leave the workforce and the demand for nurses increases. Nursing programs throughout the state are being supported under the auspices of the Arizona Board of Regents (universities) and community colleges to provide nursing training for underserved areas and populations. Post-Secondary Preparedness Program These funds are being utilized for collaborative efforts between state agencies, the GCWP, Governors Council on Information Technology, Arizona Business and Education Coalition, community colleges and university system to identify the skills necessary to achieve success beyond high school in high-growth industries. This is being accomplished through a combination of discussion with industry leaders throughout Arizona and research data in such areas as construction and bioscience. The goal is to continue Arizona’s efforts to align academic standards in high school with the knowledge and skills required for college and workplace success. Women’s Workforce Development Program Some of Arizona's poorest citizens are single women with children who are not earning a livable wage. The Women's Workforce Development Program was initiated to improve the standard of living for women who experience a multitude of barriers to self-sufficiency and are at high risk of homelessness. These women are most vulnerable due to life circumstances including domestic violence, substance abuse, disability, divorce, or involvement with the criminal justice system. It is difficult for them to find adequate transportation, affordable housing, safe and affordable childcare, and health care. Funds under this initiative were granted to community based agencies to provide resources, job training, and job placement. Youth Works Arizona Grant Program This grant funds programs that focus on high school diploma or G.E.D. attainment, preparation for post-secondary education or advanced training, and placement in employment opportunities. The Youth Works Arizona Grant Program is targeted to youth ages 14 to 21 who have dropped out of school. 8 Arizona WIA Annual Report 2004 Successful Programs At-A-Glance The following charts show all state-level performance measures were exceeded. Adult Negotiated Performance Level Actual Performance Level Entered Employment Rate 74.00% 76.36% Employment Retention Rate 82.00% 85.13% Earnings Change in Six Months $2,433 $4,648 Employment and Credential Rate 55.00% 64.97% Dislocated Worker Negotiated Performance Level Actual Performance Level Entered Employment Rate 82.00% 85.64% Employment Retention Rate 88.00% 92.44% Earnings Replacement Rate in 6 Mo. 92.00% 148.34% Employment and Credential Rate 56.00% 71.26% Older Youth Negotiated Performance Level Actual Performance Level Entered Employment Rate 68.00% 69.92% Employment Retention Rate 79.00% 81.13% Earnings Change in Six Months $2,500 $4,514 Credential Rate 42.00% 50.40% Younger Youth Negotiated Performance Level Actual Performance Level Skill Attainment Rate 75.00% 85.93% Diploma or equivalent Attainment Rate 52.00% 61.40% Retention Rate 54.00% 61.08% A performance measure is considered to have been “exceeded” when the actual level achieved is greater than 100% of the negotiated level established with the U.S. Department of Labor. 9 Arizona WIA Annual Report 2004 Cost Effectiveness The following tables show the participation level, cost of program activities, and the cost efficiency analysis for adults, dislocated workers, older and younger youth. Participation Level Total Participants Served 6,519 2,734 1,034 3,691 Adults Dislocated Worker Older Youth Younger Youth Total Exiters 3,490 1,660 520 1,657 Cost of Program Activities – PY2004 Program Activity Total Federal Spending Local Adults $15,455,149 Local Dislocated Workers $8,185,034 $11,684,257 Local Youth Rapid Response (up to 25%) §134 (a) (2) (A) $2,915,527 Statewide Required Activities (up to 15%) §134 (a) (2) (B) $4,617,930 $70,000 Statewide Allowable Activities §134 (a) (3) Program Activity Description Apprenticeships Jobs $2,000,000 Training for Local Areas $170,000 Labor Market Information Early Childhood Educators Scholarships High Tech Program $180,000 Master Teacher Program Post Secondary Education $450,000 $150,000 Youth Programs $301,000 Women’s Programs $450,000 Dropout Prevention $184,900 Total of All Federal Spending Listed Above $433,000 $250,000 $47,496,797 Program Cost per Participant Dislocated Worker Program $2,994 Adult Program $2,371 Youth Program $2,473 10 Arizona WIA Annual Report 2004 Beyond Mandated Performance Indicators The Governor’s Council on Workforce Policy’s (GCWP), through it’s System Building & Performance Measurement Committee, has been actively pursuing the establishment of tools and goals that go beyond the performance indicators required by WIA legislation and the new common measures, to better evaluate the One-Stop system throughout the state. Arizona’s workforce community has voiced concerns that the mandated measures currently applicable to U.S. Department of Labor programs do not give a true reflection of the cost effectiveness or return on investment that the system provides. Because of this deficiency, LWIAs have established additional reports to capture local data as part of their oversight of One-Stop operations. For example, they may track workforce services such as: • Orientation to the One-Stop system and its partner programs • Use of Resource Rooms (including developing resumes, job search activities in local newspapers and on-line, information on eligible training providers, etc.) • Eligibility determinations for WIA Title IB and partner programs • Assessments (basic skills, career interest inventories, personality profiles, etc.) • Referrals to other partner and community services • Transportation vouchers and bus tokens • Case management by staff • Veterans program services • Unemployment Insurance information and assistance • Referrals to job orders • Supportive services • Workshops (interviewing techniques, career exploration, etc.) • Employer on-site visits to inform of One-Stop services available to business • Job orders • Job Fairs Data submitted by LWIAs from July 1, 2004 until June 30, 2005, indicates that 526,736 services were provided throughout local communities in the One-Stop system. In a report to the GCWP’s System Building & Performance Management Committee, Maricopa Workforce Connection (MWC) compiled data showing it served 7700 employers by providing 11,608 services during this same time period. MWC estimates that funds added to county revenues totaled $36,895,177. Estimated savings to employers amounted to $2,600,000. This return on investment shows business and government partners the cost effectiveness of utilizing the One-Stop system. This is data from only one of Arizona’s fifteen (15) LWIAs, and reflects the impact the system is making in local communities. Each LWIA tracks different services or data, some electronically and others manually. The Arizona Virtual OneStop (VOS) system provides much of the needed data to track services provided through WIA programs. An additional challenge, however, is obtaining information from the myriad of partner programs on the services they provide throughout the system but that are not captured in VOS. Developing a common methodology ensures that consistent data is being provided for evaluation. By capturing the true impact of One-Stop services, this vital information will be available for use by economic developers and workforce professionals statewide. 11 Arizona WIA Annual Report 2004 Programs Serving Adults WIA Title IB Adult Programs serve individuals 18 years of age and older, who are U.S. citizens or legally entitled to work in the United States. Males must have met Selective Service registration requirements. The Adult program, offered through Arizona’s One-Stop offices statewide (a.k.a. the Arizona Workforce Connection), provides a broad array of services that assist in getting and keeping participants employed in self-sustaining occupations. Job search and placement assistance, as well as access to a wealth of educational and employment resources, is available to everyone using the One-Stop system. Priority for receiving specialized services such as in-depth skill assessments, case management, and training must be given to recipients of public assistance, veterans and other low-income individuals when local funds are limited. In a broader context, this program aims to improve the quality of the workforce, reduce welfare dependency, and enhance the productivity and competitiveness of Arizona’s citizens. Adult Program Results At-A-Glance. The chart indicates all state-level adult measures were exceeded.* Negotiated Performance Level Actual Performance Level Entered Employment Rate 74.00% 76.36% Employment Retention Rate 82.00% 85.13% Earnings Change in Six Months $2,433 $4,648 Employment and Credential Rate 55.00% 64.97% *Note: A performance measure is considered “met” when the actual level achieved is within 80% to 100% of the negotiated level established with the U.S. Department of Labor. A performance measure is considered to have been “exceeded” when the actual level achieved is greater than 100% of the negotiated level established with the U.S. Department of Labor. 12 Arizona WIA Annual Report 2004 Adult Success Stories Warren was referred to the Maricopa Workforce Connections from the DES Jobs Program. Warren is a single father of a 9 year old boy, who had worked in pool repair for most of his life. He was unable to sustain himself with this employment and was referred to us for training assistance. Mary had a 4 month old baby when she came to the Pima County One-Stop seeking help. Having been incarcerated and on a work release program, she was very anxious and determined to improve herself. She was a certified Dental Assistant and needed job leads and supportive services such as uniforms, to obtain employment. Mary fully participated in the program, attending various workshops and appointments with her caseworker. Mary was always on time even though she was on work release and rode the bus. Pima County One-Stop assisted in her job search and with clothing. She is now self-sufficient working full-time earning $13.00 per hour as a dental assistant. Warren researched his training options and decided to attend Southwest Truck Driving School. He successfully completed the course, with some of the highest grades in his class, and was prehired by Werner Enterprises. He then completed a four to six week over the road internship. Maricopa Workforce Connections utilized supportive services to assist him with his rent payment when he was in training. Warren arranged for his family to help with childcare while he was on the road completing his internship. This summer he will be taking his son “on the road” to see the U.S.A. He also is considering the option of eventually obtaining a local job. The DES Jobs Program and the Maricopa Workforce Connections successfully partnered to help Warren obtain training and employment. 13 Arizona WIA Annual Report 2004 Adult Success Stories Linda co-enrolled in the Gila/Pinal WIA/TANF Project through Central Arizona Association of Governments. She was enrolled and received training at Casa Grande Regional Medical Center. The training consisted of 11 weeks of on-site training and 4 weeks of work experience. During the 11 weeks of training Linda attended a Life Skills Workshops for 8 hours each week to learn the skills necessary to cope with the everyday concerns of managing a job as well as family responsibilities. These workshops were of particular benefit to Linda due to the multiple barriers she faced including transportation issues, not having a driver’s license, lack of work experience, legal problems and low self esteem. Yvette enrolled in the WIA program in 2004. Prior to enrollment Yvette had been released from Arizona State Prison where she served over 5 years. Yvette wanted to change her life but did not know how. The only employment she could find were minimum wage positions that did not support her and her family. She registered with the WIA program requesting assistance with education and employment. Yvette decided to enroll in WIA’s clerical training program at Northland Pioneer College (NPC) where she received her certificate of proficiency. She went to class from 8 am until 12 noon. After class she attended an internship sponsored by WIA and NPC. Her internship worksite was at the Winslow Guidance Association. During the 5 month training program, Yvette demonstrated outstanding skills in the clerical field. She worked independently and needed little supervision. After her internship, Yvette was offered a part-time clerical position, which has lead to full-time employment at the center. One of Yvette’s job responsibilities is assisting in grant writing. She has overcome her barriers through hard work and determination, and is now economically self-sufficient. After intensive one-on-one case management, Linda was able to complete her training and overcome all of her barriers prior to beginning full-time employment with Casa Grande Regional Medical Center as a Patient Financial Counselor. The worksite training as well as the workshops prepared Linda for employment and the challenges in her personal life. Linda is a single mother who also has custody of her grandchildren. Linda says she loves her job and enjoys working. Merry was enrolled in WIA in December 2004. She and her three children were homeless after being asked to leave the trailer in which they were living. After enrollment, she attended and completed the Mohave Community College Gaming Course and became employed at Avi Casino. Merry and her children have moved into a new apartment. She now nets $2,777 per month. She is saving to purchase a car, as she currently walks to work or gets rides from friends. At the time of enrollment, Merry received $418 TANF and $499 Food Stamps per month. She now does not receive any public assistance, saving the state $917 monthly. 14 Arizona WIA Annual Report 2004 Programs Serving Dislocated Workers The Dislocated Worker Program under Title IB of the Workforce Investment Act, is designed to provide quality employment and training assistance to eligible individuals following a layoff, plant closing, or other event precipitating job loss, and displaced homemakers. The Act gives Local Workforce Investment Areas (LWIAs) the flexibility to develop innovative service solutions, while calling for accountability during the various stages of service delivery to customers. At a minimum, local programs must seek to help WIA program enrollees complete training, enter employment, retain employment, and increase wages as appropriate based on client needs. Dislocated Worker Program Results At-a-Glance. The chart indicates all state-level Dislocated Worker measures were exceeded.* Negotiated Performance Level Actual Performance Level Entered Employment Rate 82.00% 85.64% Employment Retention Rate 88.00% 92.44% Earnings Replacement Rate in 6 Mo. 92.00% 148.34% Employment and Credential Rate 56.00% 71.26% *Note: A performance measure is considered “met” when the actual level achieved is within 80% to 100% of the negotiated level established with the U.S. Department of Labor. A performance measure is considered to have been “exceeded” when the actual level achieved is greater than 100% of the negotiated level established with the U.S. Department of Labor. 15 Arizona WIA Annual Report 2004 Dislocated Worker Success Stories In July 2004, Carol was laid off from her job as a forestry worker for the Department of the Interior in Peach Springs. After registering with the Kingman Job Service office, she was referred to the local Re-Employment and Pre-Layoff Center (REPAC) Consortium Dislocated Workers training specialist. After 22 years of employment, Brad was laid off from a copper mine. Brad enrolled into the REPAC Consortium Dislocated Worker Program in Gila County, Arizona. He knew right away that he wanted to attend school and obtain his degree in Secondary Education. REPAC assisted him in his schooling at Prescott College, Tucson Campus. After obtaining his degree, he was immediately hired at the San Carlos Apache Tribal School District. He enjoys teaching children and coaching sports. He was recently offered a contract for the new school year and was accepted into the Graduate Program at Northern Arizona University. Carol decided she wanted to relocate to Kingman and work in law enforcement. REPAC assisted her with job referrals and gas vouchers. She was subsequently hired by Management Training Corp (MTC) as a correctional officer at the Kingman prison. REPAC helped again with gas vouchers while Carol went through her training program. REPAC also reimbursed Carol for her moving expenses and first month’s rent at her new home in Kingman. Patricia is a bilingual 45 year old single mother who had not been employed in 30 years. Patricia lacked her GED and/or high school diploma. She enrolled in May 2004 and was placed in the WIA GED Plus program. This training program included four hours of classroom instruction and four hours per day of work experience. She was assigned to the Department of Economic Security Family Assistance Administration as a file clerk. In September, Patricia had the opportunity to apply for a position with the Family Assistance Administration as a file clerk. She was hired for a permanent, full-time position including benefits at $8.47 per hour because of her WIA work experience and Spanish speaking skills. Patricia reports she is thankful for her WIA experience. It boosted her self confidence, self esteem and it has made her "feel like somebody.” One of the cornerstones of the Workforce Investment Act (WIA) is improved youth programs. 16 Arizona WIA Annual Report 2004 Programs Serving Youth Rather than supporting separate, categorical programs, youth programs encompass the provision of a broad range of coordinated services. Under the leadership of Youth Councils, Local Workforce Investment Areas are given greater flexibility in designing local youth programs that address opportunities for assistance in academic and occupational learning, development of leadership skills, and preparation for further training and education. Youth ages 14-21, whether in or out of school, can acquire skills, establish careers and educational goals, and benefit from peer-centered activities, to encourage responsibility and other positive social behaviors. Individualized assessments allow youth the opportunity to be more closely linked with local labor market needs and community youth programs and services. Older Youth Results At-a-Glance. The chart indicates that the state exceeded all older youth performance measures. * Ages 19 to 21 Negotiated Performance Level Actual Performance Level Entered Employment Rate 68.00% 69.92% Employment Retention Rate 79.00% 81.13% Earnings Change in Six Months $2,500 $4,514 Credential Rate 42.00% 50.40% Younger Youth Results At-a-Glance. The chart indicates that the state exceeded all younger youth performance measures. Ages 14 to 18 Negotiated Performance Level Actual Performance Level Skill Attainment Rate 75.00% 85.93% Diploma or equivalent Attainment Rate 52.00% 61.40% Retention Rate 54.00% 61.08% *Note: A performance measure is considered “met” when the actual level achieved is within 80% to 100% of the negotiated level established with the U.S. Department of Labor. A performance measure is considered to have been “exceeded” when the actual level achieved is greater than 100% of the negotiated level established with the U.S. Department of Labor. 17 Arizona WIA Annual Report 2004 Youth Success Stories Coconino Youth Council Teen Job Fair The Coconino County Youth Workforce Council sponsored a Teen Summer Job Fair on May 25, 2005 that was attended by over 300 teens and their parents. Attendees were able to apply for jobs and volunteer opportunities, investigate military careers, and learn about training options offered by Job Corps, Americorps and Workforce Investment Act programs. The Fair also featured a table staffed by Americorps members that helped teens complete applications, and learn techniques for effective interviews, applications, job search and resumes. What sets this event apart was that it was planned by teens for teens, with the support of the Youth Workforce Council. This is an example of adult mentoring at its best – helping youth develop leadership skills by planning and organizing a successful community event to benefit their peers. Teens were involved in designating a site, deciding the best time and date, contacting employers to attend, staffing the entry table, designing tee shirts for event staff, and a massive publicity campaign that included TV, newspaper articles, cold calls, radio, and flyers at schools and other teen hangouts. Adults on the Youth Council learned much from their experience of letting teens lead. It was quickly acknowledged that the teens were full of great ideas, meetings were more fun, and ended sooner when the teens were in charge. This will become an annual event for the Council. Developing the leaders of the future can start with a simple event such as a Job Fair. 18 Arizona WIA Annual Report 2004 Youth Success Stories Youth Personal Achievement Robert came to the WIA program for assistance in obtaining his GED. He was expelled from a local charter school and did not have many options for obtaining his high school education. Robert had friends that strongly influenced his decision-making and he would find himself in precarious situations. He continued to attend class, and report to his case manager on a weekly basis. Robert expressed interest in enrolling into Job Corps after earning his GED. Robert worked very hard to achieve his goals, especially when his social influences would try to sway him not to attend class. Robert earned his GED in January 2005. Currently he is enrolled at Tucson Job Corps in a two year training program to be an electrician. He is the first person in his family to attend vocational training. He loves Job Corps and cannot wait to finish his program and start earning wages doing something he loves. Tasha enrolled in the Salt River-Pima Maricopa Indian Community WIA Youth Program in 2001. She participated in various work experiences throughout her four years in the Youth Program. She developed an interest in photography and journalism and was placed in work experience at the Au Authum Action News newspaper. Upon completing high school in May 2002 and obtaining her diploma, Tasha entered Collins College. She received her AA degree in Visual Communications in February 2004. Still unsure of her plans, she decided she wanted to gain more work experience, and possibly continue with school to obtain her Bachelor’s degree. An employment plan was developed for her to gain work experience through an Internship program at the Au Authum Action Newspaper Department. Tasha completed an internship work experience and was hired as a newspaper assistant at an hourly rate of $13.06. She is currently still employed with the Salt River Au Authum Action Newspaper and was recently promoted to a news reporter at an hourly rate of $15.93. While participating in the WIA Youth Program, Tasha received assistance in purchasing clothing and eye glasses. In addition, she received stipends that allowed her to attend life skill training classes, a conference, and enroll in an NAU online course. She is a great role model for the community and her younger siblings. She has shown great determination and success in completing the goals she set for herself and continues to strive for more. She is an excellent example of a WIA youth participant. 19 Arizona WIA Annual Report 2004 Strategic Partnership/Collaborations Recent studies regarding the status of One-Stop integration in Arizona underscore the importance of collaboration in transcending both fiscal and administrative barriers for the benefit of One-Stop customers overall. The following are examples of creative collaborations as well as coordination efforts among LWIBs, business, education, state/local agencies, national/community based organizations, elected officials, private citizens and One-Stop partners throughout the state. The result is a re-orientation of programs toward innovative, long-term plans to broaden the One-Stop customer base and enhance service delivery in Arizona. The Construction Grade Checker Initiative in Pima County is a career-ladder training program for entry-level laborers to become qualified Grade Checkers. Local construction business leaders identified a shortage of workers in skilled positions and contacted Pima County One-Stop staff for assistance. One-Stop staff and the City of Tucson Office of Economic Development worked with U.S. Department of Labor Apprenticeship Program and Arizona Department of Commerce to establish a registered apprenticeship program. Additional state job training funding was secured to ensure the long-term sustainability of this initiative. This grant is the first to be awarded to a consortium of companies under state legislation passed in 2004. Collaboration occurred between the Tucson Utility Contractors’ Association, Empire Machinery, Desert Glen Inc., Borderland Construction Company, Dar-Hill Construction, Hunter Contracting Company, KE&G Development, the City of Tucson Office of Economic Development, and the Pima County LWIB. Apache and Navajo County Workforce Programs developed successful GED Plus Programs incorporating GED and Pre-Employment Training. These 8 week programs required the coordination of curriculum, which were acceptable to the charter school to earn credit for high school diplomas as well as adult basic education studies. A teaching plan was developed to satisfy adult and youth criteria for comprehensive GED study in a condensed class schedule. Collaboration occurred between Northland Pioneer College, DES Jobs Program, NAU Educational Opportunities Centers, Apache County Probation, and Apache County WIA. • • Apache County achieved a 100% completion rate, 60% GED rate, and 80% placement rate. Navajo County achieved a 62.5% completion rate, 62.5% diploma and GED rate, and 62.5% placement rate. 20 Arizona WIA Annual Report 2004 Strategic Partnership/Collaborations Yavapai County developed and implemented a new West Yavapai One-Stop to serve residents with employment and training services. Prior to implementation, customers were required to visit several different locations in order to access all One-Stop programs. Collaboration occurred between the County Board of Supervisors, private sector representatives on the LWIB, Yavapai College, Housing & Urban Development, Community Development Block Grant Programs, Northern Arizona Council of Governments, and the Department of Economic Security Employment Administration. The collaborative efforts of the partners proved to be time well spent resulting in year-to-date numbers documenting more than 49,900 workforce services to residents in this part of the county. The Yuma Youthbuild Program consists of the Yuma Private Industry Council, Inc. (YPIC), the City of Yuma, Yuma Neighborhood Development Organization (YNDO), Arizona Western College (AWC), Yuma County Juvenile Court and local businesses working together in the Carver Park Neighborhood Revitalization Area. The program enables 30 out-ofschool youth to earn a high school diploma or equivalent and gain employment. Education, job training, employability/life skills training, and job placement assistance are provided to participating youth. During the course of the 30 month program, youth participate in several projects to provide low-income families in Yuma affordable housing. They are building a residence, a condominium and will rehabilitate another home. YPIC provides staff, construction training and stipends/incentives for students. The City of Yuma coordinates building permits, water/sewer capacity fees, architectural/engineering drawings for building projects, and technical assistance. YNDO provided properties for the building projects and material costs. AWC delivers basic education, GED preparation, and leadership development. Yuma County Juvenile Court offers support to their participants. Over twenty private sector businesses donated building supplies, materials, training, and technical assistance to the program. Maricopa County’s Las Artes Art Project served youth ages 16 through 21 for up to 32 weeks by integrating work and learning in the course of community art projects. Program components emphasize competency attainment in pre-employment/work maturity skills, basic education, and job specific skills. Collaboration occurred between the National Endowment for the Arts, U.S. Department of Education, Arizona Call-A-Teen Youth Resources, Goodwill Industries of Central Arizona, Maricopa Board of Supervisors, Workforce Connections and Youth Council, Arizona Department of Corrections Juvenile Division, Maricopa County Sheriff’s Department, local employers and school staff. 21 Arizona WIA Annual Report 2004 Strategic Partnership/Collaborations The Gila/Pinal PRIDE Program received a grant from the State of Arizona to train individuals interested in a medical career. All participants are co-enrolled in the Jobs and WIA Programs. Participants receive support services and intensive case management during their training to ensure their success. Funds were allocated to Central Arizona Association of Governments to provide WIA services to eligible participants. The PRIDE (Participants Recognizing Independence through Determination and Employment) Program has proven to be a great success due to the involvement of public/private partnerships. Partners in the project are Casa Grande Regional Medical Center (CGRMC), DES Jobs Program, Gila-Pinal Workforce Investment Board and the CAAG/WIA Department. Participants received 11 weeks of training at CGRMC and four weeks of paid work experience at the completion of their training. On-the-job training of participants began in December 2004 with the following results: • • • In February 2005 the first group had a 75% completion rate. In June 2005 the second group had a 67% completion rate. In August 2005 the third group had a 75% completion rate. A graduation ceremony was held for each class to commemorate the occasion honoring graduates and partners. Each ceremony had several local dignitaries attending as well as several state representatives from the Arizona Department of Economic Security. Graduates received full-time employment offers from CGRMC. Due to the program’s success, PRIDE is currently expanding into the Globe-Miami, Payson, and Apache Junction areas. 22 Arizona WIA Annual Report 2004 Evaluation of Workforce Investment Activities Identifying successes as well as areas for improvement of the WIA Title IB program operations is vital at the state and local levels. In PY04, three in-depth evaluations of the workforce system in Arizona were commissioned with WIA funds to examine the following operational issues: Building a Cohesive Workforce Investment System in Arizona by The Widing Group studied Arizona’s current One-Stop system integration. In PY04, the GCWP looked at methods to enhance and support integration of Arizona’s One-Stop Centers. As a result of The Widing Group evaluation of the existing system, the State Interagency Team generated an analysis of program integration issues that became the foundation of the Strategic Plan for the State of Arizona. A report on the Arizona construction trades by ACCRA -The Council for Community and Economic Research, examined Arizona construction trades industry that builds homes, commercial buildings, roads, schools, and other facilities needed for Arizona residents. The study detailed the current status of the industry, its workforce, and its ability to prepare skilled workers to meet existing and future needs. This evaluation was conducted in response to concerns from state leaders about the shortage of skilled construction workers and the impact this deficiency was having on the industry’s ability to meet the growing residential and commercial construction demand. Using this analysis, industry leaders have joined with state agencies to develop the next phase in building this sector’s workforce. An analysis was conducted by Public Works, LLC., of Arizona’s Rapid Response system. This element of the Workforce Investment Act offers help to businesses and workers going through or in danger of a layoff. In Arizona, Rapid Response is accomplished by LWIAs with support and guidance provided by the State. This system allows local areas to best meet the needs of businesses and workers in each unique locale. Ongoing discussions of the issues raised by this evaluation will result in improved Rapid Response services to Arizona workers and employers. Through these and other research processes, Arizona will continue to increase accountability and commitment to system integration for the benefit of workforce system stakeholders. 23 Arizona WIA Annual Report 2004 Performance Tables Performance Tables Table A: Workforce Investment Act Customer Satisfaction Results Negotiated Actual Performance Performance Level Level Number of Customer American American Completed Satisfaction Surveys Customer Customer Satisfaction Satisfaction Index Index Number of Customers Eligible for the Survey Number of Customers Included in the Sample Response Rate Participants 71.00% 88.90% 503 617 531 94.7% Employers 71.00% 77.8% 1004 1713 1399 71.8% Table B: Adult Program Results At-A-Glance Negotiated Performance Level Actual Performance Level Entered Employment Rate 74.00% 76.36% Employment Retention Rate 82.00% 85.13% Earnings Change in Six Months $2,433 $4,648 Employment and Credential Rate 55.00% 64.97% Table C: Outcomes for Adult Special Populations Public Assistance Recipients Reported Veterans Information Receiving Intensive or Training Services Entered 189 112 68.73% 78.32% Employment 275 143 Rate Employment 186 143 82.67% 86.14% Retention 225 166 Rate Earnings $856,915 $773,796 $4,242 $5,124 Change in 202 151 Six Months Employment 78 52 And 51.32% 73.24% Credential 152 71 Rate Individuals with Disabilities 1,964 2,572 2,044 2,401 $9,961,308 2,143 740 1,139 Older Individuals (Age 55 or older) 68 65.38% 122 71.76% 104 170 85 85.00% 134 86.45% 100 $5,302 $493,108 155 $3,788 93 138 25 58.14% 24 Arizona WIA Annual Report 2004 $522,692 31 56.36% 43 55 Performance Tables Table D: Other Outcome Information for the Adult Program Individuals Who Received Reported Information Training Service 691 Entered Employment Rate 77.99% 886 799 Employment Retention Rate 88.48% 903 $4,692,987 Earnings Change in Six Months $5,971 786 Table E: Dislocated Worker Program Results At-a-Glance Negotiated Performance Level Individuals Who Received Only Core and Intensive Services 1,273 75.50% 1,686 1,245 83.11% 1,498 $5,268,321 $3,882 1,357 Actual Performance Level Entered Employment Rate 82.00% 85.64% Employment Retention Rate 88.00% 92.44% Earnings Replacement Rate in 6 Mo. 92.00% 148.34% Employment and Credential Rate 56.00% 71.26% Table F: Outcomes for Dislocated Worker Special Populations Individuals with Reported Veterans Disabilities Information 217 44 Entered 87.15% 83.02% 249 53 Employment Rate 226 45 Employment 90.40% 84.91% 250 53 Retention Rate $2,681,583 $427,503 Earnings 142.58% 214.38% Replacement Rate $1,880,802 $199,416 in 6 Mo. 106 23 Employment And 76.26% 76.67% 139 30 Credential Rate 1,783 2,082 1,896 2,051 $23,365,912 $15,751,897 724 1,016 Older Individuals 270 337 268 286 $3,051,142 80.12% 93.71% 120.23% $2,537,754 101 146 69.18% Displaced Homemakers 89.09% 85.71% 252.11% 49 55 42 49 $292,007 $115,825 67.86% 19 28 Table G: Other Outcome Information for Dislocated Worker Program Reported Information Individuals Who Received Training Service Entered Employment Rate 87.20% Employment Retention Rate 93.07% Earnings Replacement Rate in 6 Mo. 203.08% Individuals Who Received Only Core and Intensive Services 886 1,016 900 967 $11,192,353 $5,511,421 84.15% 91.88% 118.88% 897 1,066 996 1,084 $12,173,559 $10,240,476 Table H: Older Youth Results At-a-Glance Negotiated Performance Level Actual Performance Level Entered Employment Rate 68.00% 69.92% Employment Retention Rate 79.00% 81.13% Earnings Change in Six Months $2,500 $4,514 Credential Rate 42.00% 50.40% 25 Arizona WIA Annual Report 2004 272 389 301 371 $1,439,942 319 249 494 Performance Tables Table I: Outcomes for Older Youth Special Populations Reported Public Assistance Veterans Information Recipients 47 1 Entered 68.12% 100.00% 69 1 Employment Rate 36 2 Employment 72.00% 50.00% 50 4 Retention Rate $153,351 $3,549 Earnings Change $3,740 $1,183 41 3 in Six Months 40 1 Employment And 54.05% 50.00% Credential Rate 74 2 Individuals with Disabilities Out-of-School Youth 13 20 21 28 65.00% 75.00% 81.03% $77,954 $3,248 24 13 50.00% 26 228 328 252 311 69.51% $1,162,810 $4,371 266 204 48.80% 418 Table J: Younger Youth Results At-a-Glance Negotiated Performance Level Actual Performance Level Skill Attainment Rate 75.00% 85.93% Diploma or Equivalent Attainment Rate 52.00% 61.40% Retention Rate 54.00% 61.08% Table K: Outcomes for Younger Youth Special Populations Public Assistance Individuals with Reported Information Recipients Disabilities 524 332 Skill Attainment Rate 84.11% 88.06% 623 377 86 64 Diploma or Equivalent 56.58% 65.31% Attainment Rate 152 98 70 121 Retention Rate 51.85% 59.02% 135 205 2,681 3120 501 816 645 1,056 Out-of-School Youth 75.88% 38.68% 66.85% 563 742 111 287 246 368 Table L: Other Reported Information 12 Month Employment Retention Rate Adults Dislocated Workers Older Youth 77.16% 86.04% 74.35% 2,101 2,723 1,948 2,264 284 382 12 Month Earnings Change (Adults and Older Youth) or 12 Month Earnings Replacement (Dislocated Workers) $5,645 257.12% $4,654 $13,640,841 2,410 $25,561,211 $9,941,542 $1,456,795 313 Placements for Participants in Nontraditional Employment 7.54% 6.79% 6.62% 148 1964 121 1783 18 272 26 Arizona WIA Annual Report 2004 Wages at Entry Into Employment for those Individuals Who Entered Unsubsidized Employment $4,229 $6,520 $2,942 $7,637,317 1,806 $10,719,235 1,644 $714,896 243 Entry into Unsubsidized Employment Related to the Training Received of those who Completed Training Services 69.25% 65.71% 322 465 412 627 Performance Tables Table M: Participation Level Total Participants Served Total Exiters Adults 6,519 3,490 Dislocated Worker 2,734 1,660 Older Youth 1,034 520 Younger Youth 3,691 1,657 Table N: Cost of Program Activities Program Activity Total Federal Spending Local Adults $15,455,149 Local Dislocated Workers $8,185,034 $11,684,257 Local Youth Rapid Response (up to 25%) §134 (a) (2) (A) $2,915,527 Statewide Required Activities (up to 15%) §134 (a) (2) (B) $4,617,930 Statewide Allowable Activities §134 (a) (3) Program Activity Description Apprenticeships Jobs $70,000 $2,000,000 Training for Local Areas $170,000 Labor Market Information $180,000 Early Childhood Educators Scholarships High Tech Program Master Teacher Program $433,000 $250,000 Post Secondary Education $450,000 $150,000 Youth Programs $301,000 Women’s Programs $450,000 Dropout Prevention $184,900 Total of All Federal Spending Listed Above $47,496,797 27 Arizona WIA Annual Report 2004 Performance Tables Table O: Local Performance (By Individual Local Workforce Investment Area) APACHE COUNTY Dislocated Workers Total Participants Served ETA Assigned # 4060 Older Youth 2 Younger Youth 9 Adults 8 Older Youth 1 Younger Youth 11 Program Participants Retention Rate 60% Older Youth 55% 100.0% Adults 75% 100.0% See REPAC - Table O Dislocated Workers* Older Youth 55% 100.0% Younger Youth 53% 80.0% $3,087 -$4,090 See REPAC - Table O Dislocated Workers* Older Youth Adults Credential/Diploma Rate Skill Attainment Rate 60.0% See REPAC - Table O Dislocated Workers* Adults Earnings Change/Earnings Replacement in Six Months Actual Performance Level See Table A Employers Adults Entered Employment Rate See REPAC Table O Dislocated Workers Total Exiters Negotiated Performance Level Customer Satisfaction 11 See REPAC Table O Adults Local Area Name $2,536 $0.00 44% 50.0% See REPAC - Table O Dislocated Workers* Older Youth 42% 50.0% Younger Youth 44% 100.0% Younger Youth 66% 84.6% N/A N/A Other State Indicators of Performance Overall Status of Local Performance Not Met 2 Met 1 Exceed 8 * Dislocated Worker statistics for this local workforce investment area are those of the Re-Employment and PreLayoff Assistance Center (REPAC), the entity which administers the Dislocated Worker program on behalf of a 6 local area consortium that includes Apache, Gila/Pinal, Graham, Greenlee, Mohave/La Paz, Nineteen Tribal Nations (NTN) and Navajo Counties. (Also see Table-O – REPAC Dislocated Worker Consortium.) 28 Arizona WIA Annual Report 2004 Performance Tables Table O: Local Performance (By Individual Local Workforce Investment Area) Local Area Name COCHISE COUNTY Total Participants Served ETA Assigned # 4005 Total Exiters Adults Dislocated Workers 231 32 Older Youth 69 Younger Youth 156 Adults 77 Dislocated Workers 14 Older Youth 17 Younger Youth 37 Negotiated Performance Level Customer Satisfaction Entered Employment Rate Retention Rate Program Participants See Table A Employers Adults 70% 71.9% Dislocated Workers 85% 90.5% Older Youth 69% 100.0% Adults 82% 90.0% Dislocated Workers 90% 95.2% Older Youth 82% 75.0% Younger Youth 56% 64.3% $3,197 $8,265 97% 856.0% $2,756 $4,909 Adults 50% 49.2% Dislocated Workers 50% 75.0% Older Youth 42% 40.0% Younger Youth 60% 60.0% Younger Youth 70% 99.1% N/A N/A Adults Earnings Change/Earnings Replacement in Six Months Dislocated Workers Older Youth Credential/Diploma Rate Skill Attainment Rate Actual Performance Level Other State Indicators of Performance Overall Status of Local Performance Not Met Met Exceed 0 4 11 29 Arizona WIA Annual Report 2004 Performance Tables Table O: Local Performance (By Individual Local Workforce Investment Area) Local Area Name COCONINO COUNTY Total Participants Served ETA Assigned # 4065 Total Exiters Adults Dislocated Workers 73 17 Older Youth 24 Younger Youth 70 Adults 23 Dislocated Workers 12 Older Youth 9 Younger Youth 32 Negotiated Performance Level Customer Satisfaction Entered Employment Rate Retention Rate Program Participants See Table A Employers Adults 75% 88.9% Dislocated Workers 89% 78.6% Older Youth 75% 75.0% Adults 82% 92.9% Dislocated Workers 84% 100.0% Older Youth 85% 66.7% Younger Youth 60% 60.0% $2,500 $5,212 94% 227.7% $1,500 $4,040 Adults 55% 78.9% Dislocated Workers 58% 63.6% Older Youth 45% 75.0% Younger Youth 55% 84.0% Younger Youth 75% 74.1% N/A N/A Adults Earnings Change/Earnings Replacement in Six Months Dislocated Workers Older Youth Credential/Diploma Rate Skill Attainment Rate Actual Performance Level Other State Indicators of Performance Overall Status of Local Performance Not Met Met Exceed 1 4 10 30 Arizona WIA Annual Report 2004 Performance Tables Table O: Local Performance (By Individual Local Workforce Investment Area) GILA/PINAL COUNTIES Dislocated Workers Total Participants Served ETA Assigned # 4010 Older Youth 48 Younger Youth 88 Adults 35 Older Youth 13 Younger Youth 31 Program Participants Retention Rate 74% Older Youth 70% 78.9% Adults 85% 90.7% See REPAC - Table O Dislocated Workers* Older Youth 82% 87.5% Younger Youth 54% 72.2% $2,700 $6,730 See REPAC - Table O Dislocated Workers* Older Youth Adults Credential/Diploma Rate Skill Attainment Rate 86.0% See REPAC - Table O Dislocated Workers* Adults Earnings Change/Earnings Replacement in Six Months Actual Performance Level See Table A Employers Adults Entered Employment Rate See REPAC Table O Dislocated Workers Total Exiters Negotiated Performance Level Customer Satisfaction 169 See REPAC Table O Adults Local Area Name $2,900 $8,047 56% 71.2% See REPAC - Table O Dislocated Workers* Older Youth 42% 76.9% Younger Youth 56% 78.3% Younger Youth 76% 86.2% N/A N/A Other State Indicators of Performance Overall Status of Local Performance Not Met Met Exceed 0 0 11 * Dislocated Worker statistics for this local workforce investment area are those of the Re-Employment and PreLayoff Assistance Center (REPAC), the entity which administers the Dislocated Worker program on behalf of a 6 local area consortium that includes Apache, Gila/Pinal, Graham, Greenlee, Mohave/La Paz, Nineteen Tribal Nations (NTN) and Navajo Counties. (Also see Table-O – REPAC Dislocated Worker Consortium.) 31 Arizona WIA Annual Report 2004 Performance Tables Table O: Local Performance (By Individual Local Workforce Investment Area) GRAHAM COUNTY Dislocated Workers Total Participants Served ETA Assigned # 4015 Older Youth 27 Younger Youth 59 Adults 31 Older Youth 15 Younger Youth 20 Program Participants Retention Rate 55% Older Youth 46% 77.8% Adults 72% 89.5% See REPAC - Table O Dislocated Workers* Older Youth 72% 100.0% Younger Youth 54% 61.1% $2,433 $8,127 See REPAC - Table O Dislocated Workers* Older Youth Adults Credential/Diploma Rate Skill Attainment Rate 91.3% See REPAC - Table O Dislocated Workers* Adults Earnings Change/Earnings Replacement in Six Months Actual Performance Level See Table A Employers Adults Entered Employment Rate See REPAC Table O Dislocated Workers Total Exiters Negotiated Performance Level Customer Satisfaction 52 See REPAC Table O Adults Local Area Name $2,500 $4,763 47% 86.7% See REPAC - Table O Dislocated Workers* Older Youth 42% 78.6% Younger Youth 48% 85.7% Younger Youth 70% 97.3% N/A N/A Other State Indicators of Performance Overall Status of Local Performance Not Met Met Exceed 0 0 11 * Dislocated Worker statistics for this local workforce investment area are those of the Re-Employment and PreLayoff Assistance Center (REPAC), the entity which administers the Dislocated Worker program on behalf of a 6 local area consortium that includes Apache, Gila/Pinal, Graham, Greenlee, Mohave/La Paz, Nineteen Tribal Nations (NTN) and Navajo Counties. (Also see Table-O – REPAC Dislocated Worker Consortium.) 32 Arizona WIA Annual Report 2004 Performance Tables GREENLEE COUNTY Dislocated Workers Total Participants Served ETA Assigned # 4020 Older Youth 2 Younger Youth 33 Adults 6 Older Youth 1 Younger Youth 8 Program Participants Retention Rate 64% Older Youth 61% 0.0% Adults 70% 100.0% See REPAC - Table O Dislocated Workers* Older Youth 75% 100.0% Younger Youth 54% 0.0% $2,205 $12,564 See REPAC - Table O Dislocated Workers* Older Youth Adults Credential/Diploma Rate Skill Attainment Rate 62.5% See REPAC - Table O Dislocated Workers* Adults Earnings Change/Earnings Replacement in Six Months Actual Performance Level See Table A Employers Adults Entered Employment Rate See REPAC Table O Dislocated Workers Total Exiters Negotiated Performance Level Customer Satisfaction 15 See REPAC Table O Adults Local Area Name $2,300 $8,286 49% 40.0% See REPAC - Table O Dislocated Workers* Older Youth 25% 0.0% Younger Youth 48% 80.0% Younger Youth 66% 97.1% N/A N/A Other State Indicators of Performance Overall Status of Local Performance Not Met 3 Met 2 Exceed 6 * Dislocated Worker statistics for this local workforce investment area are those of the Re-Employment and PreLayoff Assistance Center (REPAC), the entity which administers the Dislocated Worker program on behalf of a 6 local area consortium that includes Apache, Gila/Pinal, Graham, Greenlee, Mohave/La Paz, Nineteen Tribal Nations (NTN) and Navajo Counties. (Also see Table-O – REPAC Dislocated Worker Consortium.) 33 Arizona WIA Annual Report 2004 Performance Tables Local Area Name MARICOPA COUNTY Total Participants Served ETA Assigned # 4035 Total Exiters Adults Dislocated Workers 698 410 Older Youth 97 Younger Youth 373 Adults 238 Dislocated Workers 246 Older Youth 34 Younger Youth 139 Negotiated Performance Level Customer Satisfaction Entered Employment Rate Retention Rate Program Participants See Table A Employers Adults 82% 86.8% Dislocated Workers 92% 91.8% Older Youth 68% 84.2% Adults 83% 90.9% Dislocated Workers 87% 94.2% Older Youth 82% 73.8% Younger Youth 56% 54.0% $2,954 $4,786 92% 122.8% $2,600 $4,217 Adults 70% 81.3% Dislocated Workers 70% 85.9% Older Youth 45% 69.2% Younger Youth 56% 57.9% Younger Youth 79% 83.4% N/A N/A Adults Earnings Change/Earnings Replacement in Six Months Dislocated Workers Older Youth Credential/Diploma Rate Skill Attainment Rate Actual Performance Level Other State Indicators of Performance Overall Status of Local Performance Not Met Met Exceed 0 3 12 34 Arizona WIA Annual Report 2004 Performance Tables Table O: Local Performance (By Individual Local Workforce Investment Area) MOHAVE/LA PAZ COUNTIES Dislocated Workers Total Participants Served ETA Assigned # 4070 Older Youth 22 Younger Youth 160 Adults 75 Older Youth 16 Younger Youth 87 Program Participants Retention Rate 79% Older Youth 70% 62.5% Adults 79% 77.1% See REPAC - Table O Dislocated Workers* Older Youth 78% 84.6% Younger Youth 56% 76.9% $2,800 $3,027 See REPAC - Table O Dislocated Workers* Older Youth Adults Credential/Diploma Rate Skill Attainment Rate 83.8% See REPAC - Table O Dislocated Workers* Adults Earnings Change/Earnings Replacement in Six Months Actual Performance Level See Table A Employers Adults Entered Employment Rate See REPAC Table O Dislocated Workers Total Exiters Negotiated Performance Level Customer Satisfaction 147 See REPAC Table O Adults Local Area Name $2,700 $4,454 50% 55.6% See REPAC - Table O Dislocated Workers* Older Youth 42% 31.6% Younger Youth 53% 48.4% Younger Youth 78% 81.3% N/A N/A Other State Indicators of Performance Overall Status of Local Performance Not Met Met Exceed 1 3 7 * Dislocated Worker statistics for this local workforce investment area are those of the Re-Employment and PreLayoff Assistance Center (REPAC), the entity which administers the Dislocated Worker program on behalf of a 6 local area consortium that includes Apache, Gila/Pinal, Graham, Greenlee, Mohave/La Paz, Nineteen Tribal Nations (NTN) and Navajo Counties. (Also see Table-O – REPAC Dislocated Worker Consortium.) 35 Arizona WIA Annual Report 2004 Performance Tables Table O: Local Performance (By Individual Local Workforce Investment Area) NAVAJO COUNTY Dislocated Workers Total Participants Served ETA Assigned # 4075 Older Youth 21 Younger Youth 28 Adults 34 Older Youth 14 Younger Youth 22 Program Participants Retention Rate 73% Older Youth 68% 72.7% Adults 82% 77.8% See REPAC - Table O Dislocated Workers* Older Youth 78% 50.0% Younger Youth 60% 64.7% $3,245 $2,907 See REPAC - Table O Dislocated Workers* Older Youth Adults Credential/Diploma Rate Skill Attainment Rate 95.7% See REPAC - Table O Dislocated Workers* Adults Earnings Change/Earnings Replacement in Six Months Actual Performance Level See Table A Employers Adults Entered Employment Rate See REPAC Table O Dislocated Workers Total Exiters Negotiated Performance Level Customer Satisfaction 60 See REPAC Table O Adults Local Area Name $2,500 $3,884 55% 74.1% See REPAC - Table O Dislocated Workers* Older Youth 44% 64.3% Younger Youth 55% 63.2% Younger Youth 75% 75.0% N/A N/A Other State Indicators of Performance Overall Status of Local Performance Not Met 1 Met 3 Exceed 7 * Dislocated Worker statistics for this local workforce investment area are those of the Re-Employment and PreLayoff Assistance Center (REPAC), the entity which administers the Dislocated Worker program on behalf of a 6 local area consortium that includes Apache, Gila/Pinal, Graham, Greenlee, Mohave/La Paz, Nineteen Tribal Nations (NTN) and Navajo Counties. (Also see Table-O – REPAC Dislocated Worker Consortium.) 36 Arizona WIA Annual Report 2004 Performance Tables Table O: Local Performance (By Individual Local Workforce Investment Area) Table O: Local Performance (By Individual Local Workforce Investment Area) PHOENIX, CITY OF Total Participants Served Older Youth 258 Younger Youth 821 1,581 Adults ETA Assigned # 4025 Total Exiters Dislocated Workers 786 Older Youth 106 Younger Youth 445 Negotiated Performance Level Customer Satisfaction Entered Employment Rate Retention Rate Program Participants Adults 78% 78.4% Dislocated Workers 88% 84.9% Older Youth 68% 74.7% Adults 85% 84.2% Dislocated Workers 89% 92.8% Older Youth 86% 75.6% Younger Youth 56% 64.0% $2,500 $4,122 93% 164.4% $2,500 $4,444 Adults 55% 72.5% Dislocated Workers 58% 72.5% Older Youth 42% 53.1% Younger Youth 52% 56.1% Younger Youth 75% 81.3% N/A N/A Dislocated Workers Older Youth Credential/Diploma Rate Skill Attainment Rate Actual Performance Level See Table A Employers Adults Earnings Change/Earnings Replacement in Six Months 2,612 1,050 Adults Dislocated Workers Local Area Name Other State Indicators of Performance Overall Status of Local Performance Not Met Met Exceed 0 3 12 37 Arizona WIA Annual Report 2004 Performance Tables PIMA COUNTY Total Participants Served ETA Assigned # 4030 Total Exiters Older Youth 187 Younger Youth 616 Adults 687 Dislocated Workers 331 Older Youth 117 Younger Youth 349 Negotiated Performance Level Customer Satisfaction Entered Employment Rate Retention Rate Program Participants Adults 72% 71.5% Dislocated Workers 85% 81.1% Older Youth 66% 70.3% Adults 82% 83.8% Dislocated Workers 82% 90.2% Older Youth 81% 80.8% Younger Youth 54% 54.0% $2,300 $4,967 91% 137.0% $2,150 $3,864 Adults 63% 61.7% Dislocated Workers 62% 63.9% Older Youth 41% 41.1% Younger Youth 52% 43.5% Younger Youth 85% 90.0% N/A N/A Dislocated Workers Older Youth Credential/Diploma Rate Skill Attainment Rate Actual Performance Level See Table A Employers Adults Earnings Change/Earnings Replacement in Six Months 1,274 722 Adults Dislocated Workers Local Area Name Other State Indicators of Performance Overall Status of Local Performance Not Met Met Exceed 0 6 9 38 Arizona WIA Annual Report 2004 Performance Tables Table O: Local Performance (By Individual Local Workforce Investment Area) Local Area Name SANTA CRUZ COUNTY Total Participants Served ETA Assigned # 4040 Total Exiters Adults Dislocated Workers 105 24 Older Youth 21 Younger Youth 130 Adults 80 Dislocated Workers 17 Older Youth 19 Younger Youth 94 Negotiated Performance Level Customer Satisfaction Entered Employment Rate Retention Rate Program Participants See Table A Employers Adults 73% 78.9% Dislocated Workers 80% 75.0% Older Youth 68% 73.9% Adults 85% 87.5% Dislocated Workers 75% 100.0% Older Youth 79% 90.0% Younger Youth 54% 81.6% $2,433 $4,939 87% 116.7% $3,000 $5,189 Adults 65% 66.7% Dislocated Workers 56% 66.7% Older Youth 50% 66.7% Younger Youth 52% 75.7% Younger Youth 75% 97.1% N/A N/A Adults Earnings Change/Earnings Replacement in Six Months Dislocated Workers Older Youth Credential/Diploma Rate Skill Attainment Rate Actual Performance Level Other State Indicators of Performance Overall Status of Local Performance Not Met Met Exceed 0 1 14 39 Arizona WIA Annual Report 2004 Performance Tables Table O: Local Performance (By Individual Local Workforce Investment Area) Local Area Name TRIBES Total Participants Served ETA Assigned # 4090 Total Exiters Adults Dislocated Workers 380 11 Older Youth 81 Younger Youth 458 Adults 151 Dislocated Workers 9 Older Youth 38 Younger Youth 91 Negotiated Performance Level Customer Satisfaction Entered Employment Rate Retention Rate Program Participants See Table A Employers Adults 53% 46.7% Dislocated Workers 90% 100.0% Older Youth 71% 45.7% Adults 74% 84.1% Dislocated Workers 83% 100.0% Older Youth 75% 100.0% Younger Youth 52% 36.7% $2,000 $4,795 92% 122.4% $2,900 $6,945 Adults 35% 32.1% Dislocated Workers 60% 75.0% Older Youth 42% 23.1% Younger Youth 45% 66.7% Younger Youth 75% 71.2% N/A N/A Adults Earnings Change/Earnings Replacement in Six Months Dislocated Workers Older Youth Credential/Diploma Rate Skill Attainment Rate Actual Performance Level Other State Indicators of Performance Overall Status of Local Performance Not Met 3 40 Arizona WIA Annual Report 2004 Met 3 Exceed 9 Performance Tables Table O: Local Performance (By Individual Local Workforce Investment Area) Local Area Name YAVAPAI COUNTY Total Participants Served ETA Assigned # 4080 Total Exiters Adults Dislocated Workers 96 53 Older Youth 14 Younger Youth 58 Adults 57 Dislocated Workers 36 Older Youth 4 Younger Youth 22 Negotiated Performance Level Customer Satisfaction Entered Employment Rate Retention Rate Program Participants See Table A Employers Adults 71% 92.3% Dislocated Workers 88% 88.2% Older Youth 68% 50.0% Adults 82% 84.0% Dislocated Workers 82% 82.9% Older Youth 79% 100.0% Younger Youth 54% 86.7% $2,500 $3,017 94% 186.8% $2,428 $1,556 Adults 55% 73.3% Dislocated Workers 56% 57.1% Older Youth 44% 50.0% Younger Youth 52% 68.8% Younger Youth 68% 94.9% N/A N/A Adults Earnings Change/Earnings Replacement in Six Months Dislocated Workers Older Youth Credential/Diploma Rate Skill Attainment Rate Actual Performance Level Other State Indicators of Performance Overall Status of Local Performance Not Met Met Exceed 2 0 13 41 Arizona WIA Annual Report 2004 Performance Tables Table O: Local Performance (By Individual Local Workforce Investment Area) Local Area Name YUMA COUNTY Total Participants Served ETA Assigned # 4045 Total Exiters Adults Dislocated Workers 594 75 Older Youth 161 Younger Youth 632 Adults 402 Dislocated Workers 50 Older Youth 116 Younger Youth 269 Negotiated Performance Level Customer Satisfaction Entered Employment Rate Retention Rate Program Participants See Table A Employers Adults 73% 75.1% Dislocated Workers 87% 83.1% Older Youth 73% 67.2% Adults 82% 83.1% Dislocated Workers 82% 94.9% Older Youth 81% 82.4% Younger Youth 54% 76.7% $2,440 $4,237 92% 176.9% $2,700 $4,140 Adults 60% 64.3% Dislocated Workers 56% 70.8% Older Youth 50% 50.6% Younger Youth 58% 69.5% Younger Youth 80% 91.7% N/A N/A Adults Earnings Change/Earnings Replacement in Six Months Dislocated Workers Older Youth Credential/Diploma Rate Skill Attainment Rate Actual Performance Level Other State Indicators of Performance Overall Status of Local Performance Not Met Met Exceed 0 2 13 42 Arizona WIA Annual Report 2004 Performance Tables Table O: REPAC Consortium Local Area Name REPAC Dislocated Worker Consortium Total Participants Served Dislocated Workers 335 Total Exiters Dislocated Workers 152 Negotiated Performance Level Actual Performance Level Entered Employment Rate Dislocated Workers 90% 87.2% Retention Rate Dislocated Workers 83% 93.2% Earnings Change/Earnings Replacement in Six Months Dislocated Workers 92% 214.5% Credential/Diploma Rate Dislocated Workers 60% 63.8% N/A N/A Other State Indicators of Performance Overall Status of Local Performance Not Met Met Exceed 0 1 3 The Dislocated Worker statistics reflected in this chart are those of Re-Employment and Pre-Layoff Assistance Center (REPAC), the entity which administers the Dislocated Worker program on behalf of a 6 local area consortium that includes Apache, Gila/Pinal, Graham, Greenlee, Mohave/La Paz, Nineteen Tribal Nations (NTN) and Navajo Counties. 43 Arizona WIA Annual Report 2004 Acknowledgements Special thanks to the following agencies for their many contributions to this report: ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ ƒ Apache County Workforce Partnership City of Phoenix Workforce Connection Division Cochise County Workforce Development Center Coconino County Career Center Gila/Pinal Counties Community Services Graham County Employment and Training Administration Greenlee County Career Center La Paz County Career Center Maricopa Workforce Connection Mohave County Community Development Center Navajo County Workforce Investment Board Pima County Community Services Santa Cruz County Workforce Development Yavapai County Workforce Development (NACOG) Yuma County Private Industry Council Nineteen Tribal Nations Workforce Investment Area Arizona Department of Economic Security, Employment Administration Arizona Department of Economic Security, Research Administration Arizona Department of Education, Career & Technical Education Division, Workforce Development Unit Arizona Department of Commerce, Workforce Development Linda Strock, Department of Economic Security, Research Administration For further information, contact: Arizona Department of Economic Security Employment Administration – WIA Section 1789 West Jefferson, Site Code 920-Z Phoenix, AZ 85007 (602) 542-3957 www.azdes.gov/wia Arizona Department of Commerce Office of Workforce Development Executive Tower, Suite 600 1700 W. Washington Phoenix, AZ 85007 (602) 771-1100 www.azcommerce.com Arizona Department of Education Career & Technical Education Division Workforce Development Unit 1535 West Jefferson Phoenix, AZ 85007 (602) 542-5142 www.ade.az.gov 44 Arizona WIA Annual Report 2004 Appendix A: Local Workforce Investment Areas LWIB Chairman List Apache County Marnie Uhl Springerville/Eagar Chamber Of Commerce P.O. Box 31 Springerville, AZ 85938 (928) 333-2123 Tourist@cybertrails.com Graham County Lois Ann Moody Dynasty Travel, Inc. 1809 W. Thatcher Blvd. Safford, AZ 85546 (928) 428-6805 Nineteen Tribal Nations Sonia Stone 601 Geronimo Parker, AZ 85344 (928) 916-1006 (cell) sksworks@msn.com City of Phoenix Art Othon Arizona Public Service 400 N. 5th Street, Phoenix, AZ 85072 (602) 250-3294 Arthur.othon@aps.com Greenlee County Edwina Gray Copper Valley Telephone P.O. Box 1626 Clifton, AZ 85533 (928) 865-2881 Edwina.gray@vtc.net Pima County Shawna Adams Jobing.com – General Mgr. 5829 E. Speedway Tucson, AZ 85712 (520) 434-2000 Shawna.adams@jobing.com Cochise County Ron Curtis Stockman’s Bank 25 S. Highway Sierra Vista, AZ 85635 (520) 458-9309 Maricopa County Richmond Vincent Commercial Real Estate 8900 N. Central Avenue, Suite 215 Phoenix, AZ 85020 (602) 943-0303 Richmond@azinvest.org Santa Cruz County Mayra L. Zuniga 777 N. Grand Ave. Nogales, AZ 85621 (520) 285-5638 mzuniga@cityofnogales.net Coconino County Christine Mayer CMA Marketing P.O. Box 31438 Flagstaff, AZ 86003 (928) 779-6104 Christine@cmamarketingpr.com Mohave/La Paz Jeane Fisher 1108 Joshua Parker, AZ 85344 (928) 669-8969 chonna@cbrealestate.net Yavapai County Lou Rangel Wal Mart 2003 E. Rodeo Drive, Cottonwood, AZ 86326 (928) 634-0444 legnarscave@Wmconnect.com Gila/Pinal Jerry Odom Pinal Lumber & Hardware 1780 E. Ash Globe, AZ 85502 (928) 425-5716 pinal@cybertrails.com Navajo County Kenneth Light KSL, Inc. P.O. Box 1115 Winslow, AZ 86047 (928) 536-3668 tgamboa@workforce.ws Yuma County Sam Pepper 3280 S. Palomino Way Yuma, AZ 85365 (928) 344-9777 spepper@beamspeed.net 45 Arizona WIA Annual Report 2004 Appendix B: Map of Local Workforce Investment Areas Arizona’s Local Workforce Investment Areas Mohave/La Paz Consortium Coconino County Navajo County Yavapai County Yuma County Apache County City of Phoenix Maricopa County Gila/Pinal Consortium Pima County Santa Cruz Cty Greenlee County Graham County Cochise County See Page 48 for Nineteen Tribal Nations Map 46 Arizona WIA Annual Report 2004 Appendix C: Nineteen Tribal Nations - Administrative Entities Cocopah Indian Tribe Frank Molina, Director (928) 627-8026 Cococvt@c2i2.com Fort Mojave Indian Tribe Michel Medrano, Director (928)346-1787 Fmtos@ftmojave.com Gila River Indian Community Lana Chanda, Director (480) 963-0902 Lana.chanda@gric.nsn.us Hopi Tribe Dr. Noreen Sakiestewa, Director (928) 734-3541 nsakiestewa@hopi.nsn.us Hualapai Tribe Lucille Watahomigie, Director (928) 769-2200 hualwia@yahoo.com Inter Tribal Council of Arizona, Inc. Toni DeBrie, WIA Project Coordinator (602) 258-4822 Toni.DeBrie@itcaonline.com Kaibab Paiute Indian Tribe Linda Smith, Program Coordinator/MIS (928) 643-8312 kpthr@acinternet.net San Carlos Apache Tribe Etta Key, Director (928) 475-2305 Ekey@cybertrails.com Nineteen Tribal Nations OneStop Colorado River Indian Tribes Don Eddy, Director (928) 669-8555 Edtde@rraz.net Tohono O’odham Nation Robin Bitrick, Director (520) 383-4251 Robin.bitrick@tonationnsn.gov Pascua Yaqui Tribe Greg Madril, Director (520) 879-5843 Greg.Madril@pascuayaquinsn.gov Quechan Indian Tribe Christine Emerson, Director (760) 572-2314 QuechanWIA@yahoo.com White Mountain Apache Tribe Marjorie Quade, Director (928) 338-4818 mquade@wmat.nsn.us Yavapai Apache Nation Debra Johnson, Director/Fiscal (928) 567-0594 x 27 Djohnson@yan-tribe.org Salt River Pima-Maricopa Indian Community Raynette C. Nahkai, Program Coordinator (480) 850-4133 Raynette.Nahkai@srpmicnsn.gov Gila River Indian Community represents, for WIA purposes, the AK-Chin Tribe. ITCA (Inter Tribal Council of Arizona represents, for WIA purposes, the Havasupai, Ft. Mojave, Ft. McDowell and Kaibab-Paiute Tribes. 47 Arizona WIA Annual Report 2004 Appendix D: Map of Tribal Nations • Gila River Indian Community represents, for WIA purposes, the AK-Chin Tribe • ITCA (Inter Tribal Council of Arizona represents, for WIA purposes, the Havasupai, Ft. Mojave, Ft. McDowell and Kaibab-Paiute Tribes. 48 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory APACHE COUNTY Apache County Workforce Partnership 74 N. Main Street, Suite 5-7 Eagar, AZ 85925 (928) 333-4454 Gail Sadler, Director 1016 S. Main Street Snowflake, AZ 85937 (928) 289-9257 GSadler@Workforce.ws COCHISE COUNTY COMPREHENSIVE ONE-STOP CENTERS: Cochise County Workforce Development 1706 E. 10th Street Douglas, AZ 85607 (520) 364-8906 Sierra Vista One-Stop 1843 Paseo San Luis Sierra Vista, AZ 85635 (520) 458-9309 Vada Phelps, Executive Director Cochise County Workforce Development 1843 Paseo San Luis Sierra Vista, AZ 85635 (520) 458-9309 / (520) 417-9910 Fax vphelps@CPIC-CAS.org http://www.cochise.org/onestop AFFILIATE SITES: Arizona Department of Economic Security 277 W. 4th Street Benson, AZ 85602 (520) 586-2513 Arizona Department of Economic Security 2981 E. Tacoma Sierra Vista, AZ 85635 (520) 459-3206 Arizona Department of Economic Security 1140 F Avenue Douglas, AZ 85607 (520) 364-4446 ELECTRONIC ACCESS LOCATIONS: Benson Public Library 300 S. Huachuca Benson, AZ 85602 (520) 586-9535 Copper Queen Public Library 6 Main Street Bisbee, AZ 85503 (520) 432-4232 Cochise College, Career Action Center 4190 West Highway 80 Douglas, AZ 85602 (520) 364-0253 49 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory COCHISE COUNTY (Continued) ELECTRONIC ACCESS LOCATIONS (Continued): Douglas Public Library 625 10th Street Douglas, AZ 85602 (520) 364-3851 Huachuca City Public Library 506 Gonzales Boulevard Huachuca City, AZ 85616 (520) 456-1063 Cochise College, CareerAction Center 901 North Columbo Sierra Vista, AZ 85635 (520) 515-5457 Sierra Vista Public Library 2600 E. Tacoma Sierra Vista, AZ 85635 (520) 485-4225 Elsie S. Hogan Library 450 West Maley Willcox, AZ 85643 (520) 384-4271 Tombstone Public Library 4th & Toughnut Tombstone, AZ 85638 (520) 457-3612 COCONINO COUNTY COMPREHENSIVE ONE-STOP CENTER: Arizona Department of Economic Security 397 Malpais Lane, #9 Flagstaff, AZ 86001 (928) 779-4557 Carol Curtis, Director 110 E. Cherry Avenue Flagstaff, AZ 86001 (928) 522-7900 / (928) 522-7919 Fax ccurtis@co.coconino.az.us http://co.coconino.az.us/careercenter AFFILIATE SITE: Coconino County Career Center/ Arizona Department of Economic Security 337 N. Navajo P.O. Box 4269 Page, AZ 86040 (928) 645-5201 50 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory COCONINO COUNTY (Continued) ELECTRONIC ACCESSLOCATIONS: Goodwill Industries 2225 North Steves Boulevard Flagstaff, AZ 86004 (928) 526-9188 Williams Public Library 113 South First Street Williams, AZ 86046 GILA COUNTY COMPREHENSIVE ONE-STOP CENTER: Gila County Division of Health & Community Services 5515 South Apache Avenue Globe, AZ 85501 (928) 425-7631 Barbara Valencia, WIA Program Manager Gila County Div. of Health & Community Services P.O. Box 2778 Globe, AZ 85502 (928) 425-7631 Ext. 8657 / (928) 425-9468 Fax bvalencia@co.gila.az.us http://www.gilacountyaz.gov/wia AFFILIATE SITES: Arizona Department of Economic Security 605 South 7th Street Globe, AZ 85501 (928) 425-3101 Arizona Department of Economic Security 112 E. Highway 260 Payson, AZ 85541 (928) 472-9339 Central Arizona Association of Governments (CAAG) Gila Community College 6 Shooter Canyon, PO Box 912 Globe, AZ 85502 (928) 425-3181 (928) 425-6450 Fax GRAHAM COUNTY COMPREHENSIVE ONE-STOP CENTER: WIA Title I Service Center 826 W. Main Street Safford, AZ 85546 (928) 428-7386 Neil Karnes, Director Graham County Employment & Training 826 W. Main Street Safford, AZ 85546 (928) 428-7386 / (928) 428-8074 Fax Nkarnes@graham.az.gov AFFILIATE SITE: Arizona Department of Economic Security 1938 W. Thatcher Blvd. Safford, AZ 85546 (928) 428-2911 51 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory GRAHAM COUNTY (Continued) ELECTRONIC ACCESSLOCATIONS: Ft. Thomas High School 15502 West U.S. Highway 70 Ft. Thomas, AZ 85536 (928) 485-2427 Eastern Arizona College – Occupational Placement 3714 Church Street Thatcher, AZ 85552 (928) 428-8341 GREENLEE COUNTY COMPREHENSIVE ONE-STOP CENTER: Greenlee One-Stop Resource Center Highway 191 and Wards Canyon Road Clifton, AZ 85533 (928) 865-4151 ELECTRONIC ACCESSLOCATIONS: Evangelina Esquivel, Program Manager Greenlee Career Center Highway 191 and Wards Canyon Road P.O. Box 1537 Clifton, AZ 85533 (928) 865-4151 / (928) 865-3566 Fax vesquivel@aznex.net http://users.aznex.net/clifton_os Greenlee Clifton Public Library 102 School Street Clifton, AZ 85533 (928) 865-2461 Town of Duncan 506 SE Old West Highway Duncan, AZ 85534 (928) 865-2775 Morenci Community Library Morenci Plaza Morenci, AZ 85540 52 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory LA PAZ COUNTY COMPREHENSIVE ONE-STOP CENTER: La Paz Career Center 1113 Kofa Avenue Parker, AZ 85344 (928) 669-9812 AFFILIATE SITE: Cheryl Burns, Director La Paz Career Center 1113 Kofa Avenue Parker, AZ 85344 (928) 669-9812 / (928) 669-6326 Fax Cburns@co.la-paz.az.us OR Terry Foss terfoss@hotmail.com Arizona Department of Economic Security 1032 Hopi Avenue Parker, AZ 85344 (928) 669-6755 MARICOPA COUNTY COMPREHENSIVE ONE-STOP CENTER: Gilbert Career Center 735 N. Gilbert Road, Suite 134 Gilbert, AZ 85234 (480) 497-0350 Peoria Career Development Center 9770 W. Peoria Peoria, AZ 85345 (623) 934-3231 (623) 931-6182 Fax Pat Gregan, Operations Manager Maricopa County Human Services Department Workforce Development Division 234 North Central Avenue; Suite 3201 Phoenix, AZ 85004 (602) 506-2323 / (602) 506-8789 Fax greganp@mail.maricopa.gov http://www.hsd.maricopa.gov/mwc Arizona Department of Economic Security 163 N. Dobson Road Mesa, AZ 85201 (480) 962-7678 AFFILIATE SITES: Avondale Career Development Center 3000 N. Dysart Rd., Rms. 120-129 Avondale, AZ 85340 (623) 535-2735 Vista Del Camino Center 7700 E. Roosevelt Scottsdale, AZ 85257 (480) 312-2323 ELECTRONIC ACCESS: Avondale Community Action Program 1007 South Third Street Avondale, AZ 85323 (623) 932-9440 / (623) 932-9444 53 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory MARICOPA COUNTY (Continued) ELECTRONIC ACCESS (Continued): Buckeye Community Action Program 201 East Centre Buckeye, AZ 85236 (623) 386-2588 Chandler Community Action Program 77 West Chicago Chandler, AZ 85244-1418 (480) 963-4321 El Mirage Community Action Program 14010 El Mirage Road El Mirage, AZ 85335 (623) 937-0500 Gila Bend Community Action Program 202 North Euclid Street Gila Bend, AZ 85337 (602) 252-3186 Gilbert Community Action Program 1140 North Gilbert Road, Suite 109 Gilbert, AZ 85234 (480) 892-5331 Glendale Community Action Program 5850 West Glendale Avenue Glendale, AZ 85301 (623) 930-2854 Town of Guadalupe Community Action Program 9401 South Avenida del Yaqui Guadalupe, AZ 85283 (480) 730-3093 Peoria Community Action Program 8335 West Jefferson Peoria, AZ 85380 (623) 979-3911 Tempe Community Action Program 2150 East Orange Tempe, AZ 85281 (480) 350-5880 Tolleson Community Action Program 9555 West Van Buren Street Tolleson, AZ 85353 (623) 936-2760 Wickenburg Community Action Program 255 North Washington Wickenburg, AZ 85390 (928) 684-7894 54 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory MOHAVE COUNTY COMPREHENSIVE ONE-STOP CENTER: Mohave County Community Development Center 700 W. Beale Street Kingman, AZ 86401 (928) 753-0723 AFFILIATE SITES: Susie Parel-Duranceau, One-Stop Director Community and Economic Development Department 700 W. Beale Street Kingman, AZ 86401 P.O. Box 7000 Kingman, AZ 86402 (928) 753-0723 / (928) 753-0776 Fax (928) 753-0726 TDD susie.parel-duranceau@co.mohave.az.us Mohave County Community and Economic Development Department 1355 Ramar Road; Suite 9 Bullhead City, AZ 86442 (928) 758-0702 Arizona Department of Economic Security 232 London Bridge Road Lake Havasu City, AZ 86403 (928) 680-6005 Arizona Department of Economic Security 301 Pine Street Kingman, AZ 86401 (928) 753-4333 Arizona Department of Economic Security 2601 Highway 95 Bullhead City, AZ 86442 (928) 763-4154 Mohave County Community and Economic Development Department 2001 College Drive, Suite 122 Lake Havasu, AZ 86403 (928) 453-0710 55 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory NAVAJO COUNTY Rondi Moore One-Stop Coordinator 2500 E. Cooley, Suite 410 Show Low, AZ 85901 (928) 532-4313 / (928) 532-4367 Fax COMPREHENSIVE ONE-STOP CENTERS: Arizona Department of Economic Security 2500 E. Cooley, Suite 410 Show Low, AZ 85901 (928) 532-1516 Arizona Department of Economic Security 319 E. Third Street, 335C Winslow, AZ 86047 (928) 289-4644 ext. 101 & 103 ELECTRONIC ACCESSLOCATIONS: Show Low Headstart 131 South 6th Place Show Low, AZ 85901 (928) 537-7716 Show Low Library 20 North 6th Street Show Low, AZ 85901 (928) 537-2447 Larson Memorial Public Library 1594 West Johnson Drive Lakeside, AZ 85929 (928) 368-6688 Keams Canyon Center / Northland Pioneer College Highway 264 Keams Canyon, AZ 86034 (928) 738-5585 Whiteriver Center / Northland Pioneer College 1001 Old Middle School Road Whiteriver, AZ 85941 (928) 338-4662 Kayenta Center / Northland Pioneer College Highway 163 Kayenta Unified School District II Kayenta, AZ 86033 (928) 697-8333 Heber Center/ Northland Pioneer College 3450 Mustang Avenue Heber, AZ 85928 (928) 535-5937 56 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory NAVAJO COUNTY (Continued) ELECTRONIC ACCESSLOCATIONS (Continued): Silver Creek Campus / Northland Pioneer College 1610 South Main Street Snowflake, AZ 85937 (928) 536-6211 Painted Desert Campus / Northland Pioneer College 1200 East Hermosa Drive Holbrook, AZ 86025 (928) 524-7310 NINETEEN TRIBAL NATIONS Don Eddy, Director Route 1 Box 23-B Parker, AZ 85344 (928) 669-8555 / (928) 669-6085 Fax http://www.antn1stop.org TRIBAL COMPREHENSIVE ONE-STOP: Colorado River Indian Tribes 13390 1st Avenue Parker, AZ 85344 Mailing Address: Route 1, Box 23-B Parker, AZ 85344 See NTN Administrative Entities above for full statewide location listing. CITY OF PHOENIX Cynthia Spell, Director City of Phoenix, Workforce Connection Division 200 West Washington, 19th Floor Phoenix, AZ 85003-1611 (602) 262-6776 / (602) 534-3915 Fax cynthia.spell@phoenix.gov Onestop.hsd@phoenix.gov http://www.phoenix.gov/onestop.html COMPREHENSIVE ONE-STOP CENTERS: Phoenix Workforce Connection North 9801 N. 7th Street Phoenix, AZ 85020 (602) 861-0208 Phoenix Workforce Connection West 3406 N. 51st Avenue Phoenix, AZ 85031 (623) 247-3304 AFFILIATE SITES: Phoenix Workforce Connection South 4732 S. Central Avenue Phoenix, AZ 85040 (602) 534—4732 Phoenix Workforce Connection Arizona Opportunities Industrialization Center 39 East Jackson Phoenix, AZ 85004 (602) 254-5081 57 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory CITY OF PHOENIX (Continued) AFFILIATE SITES (Continued): Phoenix Workforce Connection Chicanos Por La Causa 2916 North 35th Avenue, Suite 5 Phoenix, AZ 85017 (602) 269-6485 Phoenix Workforce Connection Friendly House 802 South First Avenue Phoenix, AZ 85003 (602) 257-1870 x 243 Phoenix Workforce Connection Arizona Women’s Education & Employment Career Connections Center 3336 North 32nd Street Phoenix, AZ 85018 (602) 955-4227 Phoenix Workforce Connection Goodwill Industries Main Campus 417 North 16th Street Phoenix, AZ 85006 (602) 416-6174 Greenway Career Center 3202 East Greenway Phoenix, AZ 85032 (602) 482-0676 Northern Career Center 3548 West Northern Avenue Phoenix, AZ 85021 (602) 335-1531 Main Campus 417 North 16th Street Phoenix, AZ 85006 (602) 416-6174 PIMA COUNTY Celina Somoza One-Stop Coordinator 340 N. Commerce Park Loop, Tortolita Building Tucson, AZ 85745 (520) 798-0500 / (520) 798-0599 Fax csomoza@csd.pima.gov http://www.PimaWorks.com COMPREHENSIVE ONE-STOP CENTERS: One-Stop Career Center 340 N. Commerce Park Loop, Tortolita Building Tucson, AZ 85745 (520) 798-0500 (520) 798-0599 Fax Kino Service Center 2797 East Ajo Way Tucson, AZ 85716 (520) 248-6700 (520) 243-6799 Fax 58 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory PIMA COUNTY (Continued) AFFILIATE SITES: One-Stop Career Center Satellite 316 W. Ft. Lowell Tucson, AZ 85705 (520) 293-1919 Jackson Employment Center 300 E. 26th Street Tucson, AZ 85713 (520) 882-5500 Kino teen Center 2801 E. Ajo Way Tucson, AZ 85713 (520) 882-5466 Regional Re-employment Center 667 N. 7th Avenue Tucson, AZ 85705 (520) 629-0450 PINAL COUNTY COMPREHENSIVE ONE-STOP LOCATION: Gila County Division of Health & Community Services 5515 South Apache Street Globe, AZ 85501 (928) 425-7631 AFFILIATE SITES: Debora Briseno One-Stop Specialist P.O. Box 2778 Globe, AZ 85502 (928) 455-7631 x 227 (928) 425-9468 Fax bvalencia@co.gila.az.us http://www.gilacountyaz.com Arizona Department of Economic Security 401 North Marshall Street Casa Grande, AZ 85222 (520) 426-3529 Central Arizona Association of Governments (CAAG) 414-B N. Marshall Street Casa Grade, AZ 85222 (520) 836-1887 Arizona Department of Economic Security 1155 N. Arizona Blvd. Coolidge, AZ 85228 (520) 723-5351 Central Arizona Association of Governments 230 Main Street Superior, AZ 85273 (520) 689-9044 59 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory PINAL COUNTY (Continued) ELECTRONIC ACCESS: DES/Job service/REPAC/Associate One-Stop Ctr 11518 East Apache Trail, Suite 110 & 111 Apache Junction, AZ 85220 (480) 986-1857 Central Arizona College – Signal Peak Campus 8470 North Overfield Road Coolidge, AZ 85228 (520) 426-4444 Central Arizona College – Superstition Mountain Campus 273 Old West Highway Apache Junction, AZ 85219 (520) 982-7261 Central Arizona College – Aravaipa Campus Star Route Box 97 Winkelman, AZ 85292 (520) 357-2024 SANTA CRUZ COUNTY Nils Urman, Director 2935 N. Grand Avenue Nogales, AZ 85621 (520) 375-7670 / (520) 281-1166 Fax nurman@co.santa-cruz.az.us http://www.santacruzonestop.com COMPREHENSIVE ONE-STOP CENTER: Santa Cruz County Workforce Connection 2935 N. Grand Avenue Nogales, AZ 85621 (520) 375-7670 AFFILIATE SITE: Arizona Department of Economic Security 480 N. Grand Avenue Nogales, AZ 85621 (520) 287-4635 Nogales One-Stop 29 E. Court Street Nogales, AZ 85621 (520) 287-0106 60 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory YAVAPAI COUNTY Teri Drew, Regional Director 221 N. Marina, Suite 201 Prescott, AZ 86301 Mailing Address: PO Box 2451 Prescott, AZ 86302 (928) 778-1422 / (928) 778-1756 Fax tdrew@cableone.net COMPREHENSIVE ONE-STOP CENTERS: Arizona Department of Economic Security – Cottonwood Center – East County 1500 E. Cherry Street, Suite F Cottonwood, AZ 86326 (928) 634-3337 NACOG Workforce Development Center – Prescott Center – West County 221 N. Marina, Suite 201 Prescott, AZ 86301 Mailing Address: PO Box 2451 Prescott, AZ 86302 (928) 778-1422 Yavapai Workforce Affiliate Office – Prescott Valley 8128 East Highway 69, Ste 211 Prescott, AZ 86314 (928) 445-5100 YUMA COUNTY Mercedes Mendivil One-Stop System Administrator 3826 W. 16th Street Yuma, AZ 85364 (928) 329-0990 / (928) 783-1825 Fax mmendivil@ypic.com http://www.ypic.com/crc.htm COMPREHENSIVE ONE-STOP CENTER: Career Resource Center 3826 W. 16th Street Yuma, AZ 85364 (928) 329-0990 SATELLITE/AFFILIATESITES: Arizona Department of Economic Security 201 S. 3rd Avenue Yuma, AZ 86364 (928) 783-1221 Satellite Center/Somerton Career Center 201 Bingham Avenue, Suite 19 Somerton, AZ 85350 (928) 627-0487 San Luis Career Center 1950 E. Juan Sanchez Blvd., Suite E San Luis, AZ 85349 (928) 722-0078 ELECTRONIC ACCESS: Yuma County Library 350 South 3rd Avenue Yuma, AZ 85364 (928) 722-0078 61 Arizona WIA Annual Report 2004 Appendix E: One-Stop Directory YUMA COUNTY (Continued) ELECTRONIC ACCESS (Continued): Yuma County Library – San Luis Branch 23233 South 1st Street San Luis, AZ 85349 Arizona Western College – Occupational Training & Placement 1351 South Redondo Center Drive Yuma, AZ 85365 (928) 317-6163 62 Arizona WIA Annual Report 2004 Arizona Department of Economic Security Quality Service, Organizational Pride, Client Self-Sufficiency