The W orkforce Investm entA ctTitle IB
A nnualR eport
P rogram Y ear 2003

The W orkforce Investm entAct
Title IB
A nnualR eport
Program Year 2003
July 1,2003 – June 30,2004

A Partner ofA m erica’s W orkforce N etw ork

State ofArizona
Subm itted by:
Lela Alston,M anager
A rizona D epartm entofEconom ic Security
Em ploym ent A dm inistration – W IA Section
O ctober 1,2004

STA TE O F A R IZO N A
O FFIC E O F TH E G O V ER N O R
JanetN apolitano
G overnor

1700 W estW ashington Street,Phoenix,AZ 85007

M ain Phone:602-542-4331
Facsim ile:602-542-7601

Since taking office,ithas been a top priority ofm ine to fosterjob creation and econom ic
developm ent and to create a w orkforce system through strong technical and academ ic
foundations. A s this annual report dem onstrates, A rizona's state and local w orkforce
professionals leave continued to m ove our state forw ard in m eeting these priorities as w ell as
w orking to finite O ne-Stop Em ploym entCentersinto a unified system .
In Program Y ear 2003,the G overnor's Councilon W orkforce Policy (G CW P) addressed
these priorities by seeking out innovative responses to w orkforce needs and by helping local
w orkforce investm ent areas further link- education,econom ic developm ent and em ploym ent to
create a w orkforce system that m eets both individual and em ployer needs. Through the
G overnor's Set-A side funds,the G CW P has provided direction and supportto help m eetspecific
industry dem ands, such as im plem entation of a State Y outh Council and M aster Teacher's
Program to increase perform ance and available resources for educating youth,the creation of an
Early Childhood ProfessionalW orkforce D evelopm ent Program to address critical shortages in
eligible providers, and injecting vital resources to bolster training opportunities for healthcare
w orkers.
A rizona's LocalW orkforce Investm entBoards and providers continue to play a vitalrole
by delivering unique solutions to w orkforce dem ands. W hether large or sm all,rural or urban,
local area success stories can be seen throughout this A nnual Report. I am also proud to
announce thatalllocalw orkforce investm entareas have m etorexceeded tile expected levels for
tile seventeen federalperform ance m easures.
Congratulations to A rizona's strong w orkforce leadership as w e strive to develop a true
system that links econom ic developm ent, education and em ploym ent efforts to m eet our
w orkforce needs now and in the future.
Y ours very truly,

JanetN apolitano
G overnor

G overnor’s C ouncilon W orkforce Policy
Jack Jewett– Chair
Tucson Medical Center

O ctober26,2004

Linda Aguilar
Spectra-Physics Semiconductor
Lasers

The H onorable Elaine L.Chao
Secretary ofLabor
U .S.D epartm entofLabor
200 Constitution A venue,N W
W ashington,D .C. 20210

D avid Berns
Arizona D epartm entof
Econom ic Security
B ob B reault
BreaultR esearch
Tom Browning
Greater Phoenix Leadership
ErnestCalderon
Jennings Strouss
Jam es Carruthers
Arizona House of Representatives
VictorChavez
C&D Rent-All, Inc.

D earSecretary Chao:
O n behalfofthe A rizona G overnor’s Councilon W orkforce Policy (G CW P),Ipresent
the A nnualReportforPY 2003.

Terry Forthun
Arizona Federation of Teachers

The concept that “w orkforce developm ent is good for business” is the focus of
A rizona’s w orkforce policy and view ed as an essential strategic com ponent for the
state’s econom ic developm entprogram . G CW P has focused on G overnorN apolitano’s
objective to foster job creation and econom ic developm ent, and to ensure that
em ployers and job seekers find our system to be a valued partner for increasing
productivity and com petitivenessin today’s globalw orkforce.

Susan Glawe
Blue Cross/Blue Shield

The com ponents ofthe program include:

Donna Davis
Communities in Schools of Arizona
MiltEricksen
Arizona Department of Education

GilbertJim enez
Arizona Department of Commerce
Quentin Johnson
Phoenix Pipefitter Trades
Steven Juliver
Universal Avionics Systems Corp.
Claudia Kaiser
Tucson Electric Power
Gerald Kohlbeck
Pinal Lumber & Hardware
Joan Laurence
Yavapai College
Suzanne Lawder
Goodwill Industries, So. Arizona
John Lewis
Inter Tribal Council of Arizona
Fred Lockhart
Arizona Private School Association
David Mendoza
AFSCME International
Sam Pepper
Sam Pepper Enterprises
Alejandro Reynoso
AR Utility Specialists, Inc.
Pam Ross
Honeywell
W .Gary Suttle
Rockford Corporation

•
•
•
•

A ligning O ne-Stop program s and agencies atthe state level
Focusing on continued developm ent of a custom er-driven system that places
businesses atthe centerofservice delivery
Establishing standards on the m inim um program s and services to be available
through localO ne-Stop Com prehensive Centers
D evelopm entof technology,in addition to the V irtualO ne-Stop System ,such
as video conferencing and distance learning creating easier access to
com prehensive and affiliate O ne-Stops.

Building a high-perform ing w orkforce investm ent system requires strong and visible
leadership atboth the state and locallevels. Business leaders are taking an active role
in shaping the state and local w orkforce system s and have becom e fully engaged
partners. G CW P is w orking diligently to foster leadership, team w ork and
accountability.
G CW P congratulates the local areas on their focus and creativity in building an
A rizona w orkforce system forthe 21stcentury globaleconom y. The localareas are the
foundation of A rizona’s w orkforce system . Their dedication is reflective of A rizona’s
successes.
Sincerely,

Mary Vanis
Maricopa Community Colleges
Janice W ashington
J.C. Washington, C.P.A.

Jack Jew ett
Chair,G overnor’s Councilon W orkforce Policy

Table ofC ontents
EC O N O M IC EN VIR O N M EN T

1

W O R K FO R C E IN VESTM EN T AC T (W IA)TITLE IB G O VER N O R ’S D ISC R ETIO N AR Y FU N D S

2

Eligible Training Provider List

2

Incentive Funds

2

TechnicalAssistance/C apacity B uilding

2

H igh C oncentrations ofEligible Youth

3

State Adm inistration

3

Statew ide Inform ation Technology (IT)System

3

D isplaced H om em akers/N on-TraditionalTraining

3

W om en’s W orkforce D evelopm entProgram

3

C om m unity & Youth W orkforce D evelopm entProgram s

4

Expansion ofN ursing Program s

4

G O VER N O R ’S C O U N C IL O N W O R K FO R C E PO LIC Y (G C W P)

5

G O VER N O R ’S C O U N C IL M EM B ER SH IP

8

STATEW ID E C O M PU TER SO FTW AR E SYSTEM

9

R ESO U R C E ALLO C ATIO N A N D C O ST EFFEC TIVEN ESS

10

PR O G R AM S SER VIN G AD U LTS

13

SU C C ESS SER VIN G AD U LTS

15

PR O G R AM S SER VIN G D ISLO C ATED W O R K ER S

17

SU C C ESS SER VIN G D ISLO C ATED W O R K ER S

18

PR O G R AM S SER VIN G YO U TH

19

SU C C ESS SER VIN G YO U TH

21

STR A TEG IC PAR TN ER SH IPS/C O LLAB O R ATIO N S-LO C A L H IG H LIG H TS

23

M ohave/La Paz C onsortium

23

Pim a C ounty

23

EVALU ATIO N O F W O R K FO R C E IN VESTM EN T AC TIVITIES

24

PER FO R M AN C E TAB LES

25

LO C AL AR EA AN D TR IB AL M APS

45

O N E-STO P D IR EC TO R Y

47

AC K N O W LED G EM EN TS

54

Econom ic Environm ent
Econom ic Environm ent
D uring Program Year(PY)2003,Arizona's
unem ploym entrate steadily decreased from
5.8% in July 2003,to 4.7% in June 2004,
[51,200 jobs or2.3% over-the-year(O TY)
change]reflecting a steady increase in jobs.
Arizona's O TY N on-farm em ploym ent
grow th ranked third in the nation after
N evada and O regon at54,400 (2.5 %
change)forJune 2004. C onstruction,along
w ith Education/H ealth,w ere tw o m ajor
industries thatexhibited positive job grow th
as w ellin PY2003.

M anufacturing and Inform ation,tw o
industries thathave notrecovered from the
lastrecession,continued to be w eak,
although M anufacturing's O TY change w as
relatively flat(-800 jobs or-0.5% change)
w hile Inform ation lost2,800 jobs (-5.6%
change).
Leisure and H ospitality added 4,200 jobs
(1.8% change). G overnm entadded 1,400
jobs (0.40% change).
N aturalR esources w as relatively flatand
added 200 jobs (2.5% change)m ostly
reflecting the increase in the price of
copper. Trade,Transportation and U tilities
added 6,500 jobs (1.5% change).

N otable to Arizona's econom y has been the
O TY increase of16,600 (9.4% change)jobs
in C onstruction. H ow ever,C onstruction
dem and is so strong thatshortages ofsom e
building m aterials such as steeland cem ent
have increased construction costs and
caused construction delays in som e cases.
As expected,Education/H ealth continued
on an upw ard trend and show ed an O TY
increase of13,400 jobs (5.5% change).

M anufacturing and Inform ation are tw o
m ajorindustry groups thatare expected to
continue negative to w eak job grow th in
Arizona,w hile Education/H ealth w ill
continue its upw ard trend. O verall,
Arizona's econom y is forecasted to
continue expanding through 2004 and
2005.

FinancialActivities added 1,700 jobs (1.1%
change)w hile Professionaland Business
Services added 9,500 (3% change),m ostly
in Adm inistrative and SupportServices
(6,100 jobs or3.1% change).

Source:

1

http://w w w .w orkforce.az.gov/.

W IA Title IB G overnor’s D iscretionary Funds
W orkforce Investm ent Act(W IA)Title IB G overnor’s D iscretionary
Funds
In Program Year2003,G overnor's discretionary funds w ere setaside forstatew ide activities
required underthe Act. Funds w ere also setaside forinvestm entin new initiatives that
focused on the needs ofdisadvantaged w om en and youth,and to address Arizona's nursing
shortage.
Eligible Training Provider List
The W IA requires states to establish policies and procedures forthe selection ofoccupational
training providers,and foruse ofa vouchersystem (IndividualTraining Accounts orITAs)so
thattraining is funded forindividuals w ho qualify. Arizona's D epartm entofEducation
m aintains and dissem inates the state listofeligible training providers and w orks closely w ith
localw orkforce investm entboards in review ing and approving new training providers. The
D epartm entalso review s and verifies providers'perform ance data,and m onitors provider
program s on site to determ ine ifprogram s m eritcontinued certification. Alleligible training
providers and program s can be review ed on the Internetatw w w .ade.az.gov/arizonaheat.
Incentive Funds
Arizona has traditionally provided incentive funds to LocalW orkforce Investm entAreas
(LW IAs)undertw o m ethods. M ethod Irequires each LW IA to display exem plary perform ance
in serving W IA participants by exceeding theirnegotiated outcom es forthe 17 perform ance
m easures underW IA. M ethod IIrequires LW IAs to dem onstrate exem plary regional
collaboration and/orlocalcoordination. Incentive funds are aw arded based on a form ula
approved by the G overnor's C ouncilon W orkforce Policy.
TechnicalAssistance/C apacity B uilding
Technicalassistance and capacity building are state leadership activities. D uring PY2003,
severaltraining opportunities w ere available to localarea staff. Am ong the subjectm atter
offerings w ere im proved perform ance,designing youth services,effective services for
dislocated w orkers,and severalsessions on case m anagem ent.
Localareas also received capacity building funds to strengthen W IA staffcom petencies,as
w ellas those ofcontractors and otherhum an services agencies in the State's O ne-Stop
system . This assistance has translated into im proved delivery ofservices to W IA program
participants and facilitated developm entofexem plary program activities,w hich benefitm ultiple
localw orkforce investm entareas (LW IAs).

2

W IA Title IB G overnor’s D iscretionary Funds
H igh C oncentrations ofEligible Youth
Funds w ere distributed to LW IAs w ith high concentrations ofyouth in poverty foruse atlocal
discretion. Localareas used these funds to supplem enttheiryouth form ula allocations orfor
specialprojects serving youth populations w ith specific barriers.
State Adm inistration
The Arizona D epartm entofEconom ic Security and the Arizona D epartm entofC om m erce use
W IA funds foradm inistration,including operating and m aintaining a fiscaland m anagem ent
accountability inform ation system ,operationalexpenses forthe state w orkforce board,
m onitoring and oversightoflocalgrants m anagem entpractices,auditresolutions,equal
opportunity services,and indirectcosts.
Statew ide Inform ation Technology (IT)System
Funds w ere allocated fora statew ide IT system ,forcontinued developm entofa seam less and
integrated system ofservice delivery am ong O ne-Stop partnerprogram s. Phase Iofthe
Internet-based system w as im plem ented in January 2004. Phase Iprovided a com prehensive
setoftools so thatcase m anagers and otherstaffcould track service delivery foreach W IA
participant. These services include intake,eligibility determ ination,case m anagem ent,on-line
interagency referrals,and required perform ance tracking and reports. Phase IIofthe IT
system w illbe im plem ented in N ovem ber2004 and w illprovide laborexchange services to job
seekers and businesses.
D isplaced H om em akers/N on-TraditionalTraining
A displaced hom em akeris one w ho had been providing unpaid services to fam ily m em bers
and w as dependentupon theirincom e. H ow ever,this financialsupportis no longeravailable
and the displaced hom em akeris now underem ployed orunem ployed altogether. U nderW IA
Title IB,a displaced hom em akerhas the opportunity to be served w ith dislocated w orker
form ula funds. H ow ever,experience has show n thatthe provision ofspecialized and focused
services through com m unity-based organizations betterserves the displaced hom em aker.
Funds w ere distributed to tw o such organizations thatprovide job placem entand training
services to displaced hom em akers
W om en’s W orkforce D evelopm entProgram
The W om en's W orkforce D evelopm entG rantProgram underthe G overnor's D ivision for
W om en w as developed to im prove the standard ofliving forw om en w ho experience a
m ultitude ofbarriers to self-sufficiency and are athigh risk ofhom elessness. Som e of
Arizona's poorestcitizens are single w om en w ith children w ho are notearning a livable w age,
m aking itdifficultforthem to find adequate transportation,affordable housing,safe and
affordable childcare,and health care. Funds underthis initiative w ere granted to com m unity
based agencies to provide resources,job training,and job placem entforw om en w ho are m ost
vulnerable due to life circum stances including dom estic violence,substance abuse,disability
ordivorce,and involvem entw ith the crim inaljustice system .
3

W IA Title IB G overnor’s D iscretionary Funds
C om m unity & Youth W orkforce D evelopm entProgram s
The C om m unity & Youth W orkforce D evelopm entfunding w as allocated forprogram s that
prom ote collaboration am ong youth organizations around Arizona. Funds underthis initiative
w ere used to establish and adm inisterthe Arizona Statew ide Youth D evelopm entTask Force,
as w ellas granting com m unity-based agencies and localw orkforce investm entboards funds to
supporteducationalopportunities thatw illbenefitArizona's youth.
Expansion ofN ursing Program s
Itis w ellrecognized thata nursing shortage exists both nationally and in Arizona. R ecent
forecasts indicate thatthe currentArizona graduation rate of1,100 nurses a yearw illneed to
double overthe nextten years to m eetpublic dem and. As the population ages,the nursing
shortage is expected to becom e m ore acute as nurses leave the w orkforce and the dem and for
nurses increases. This initiative w as created to expand the registered nurses'education
program s in Arizona's public,post-secondary educationalinstitutions.

Bank O ne Ballpark,Phoenix,Arizona

4

G overnor’s C ouncilon W orkforce Policy
G overnor’s C ouncilon W orkforce Policy (G C W P)
Today’s econom y requires a fully integrated approach to w orkforce –
integration ofeconom ic developm ent,w orkforce developm entand
education. It’s aboutdeveloping talentforthe future. The G overnor’s
C ouncilon W orkforce Policy continues to provide leadership in m aking
this integrated approach a reality. In Aprilof2004,G overnorJanet
N apolitano appointed Jack Jew ettas C hairofthe G CW P. M r.Jew ett,
SeniorVice PresidentofPublic Policy atTucson M edicalC enter,served
10 years in the Arizona H ouse ofR epresentatives,served as president
and m em berofthe Arizona Board ofR egents,and saton num erous
prestigious boards and com m issions. M r.Jew ettis providing visionary
leadership to the 35 m em bers ofthe G CW P.
The G CW P continues to supportm em berships in the Arizona Association
forEconom ic D evelopm ent(AAED )forallG CW P m em bers,local
w orkforce board chairs,and W IA directors. AAED is a leading advocate
ofresponsible econom ic developm entin allofArizona.
To furtherstrengthen the link w ith w orkforce and econom ic developm ent,
the G CW P form ed an Econom ic D evelopm entC om m ittee to develop and
recom m end strategies to m ore closely link state and localw orkforce
developm entactivities w ith econom ic developm entactivities. The goals
ofthis com m ittee include developing m eaningfulw ork betw een econom ic
developm entand w orkforce developm entprofessionals;interacting w ith
the AAED W orkforce C om m ittee action group;and providing leadership,
direction and policy developm entfordelivering m eaningfulLaborM arket
Inform ation forlocalw orkforce investm entareas.
Earlierthis program year,the G CW P,through the D epartm entof
C om m erce,and atthe requestofthe PrescottValley IndustrialC ouncil,
began facilitating m eetings w ith PrescottValley businesses,com m unity
leaders,the H um boldtU nified SchoolD istrict,and the Arizona
D epartm entofEducation to address the grow ing concern in this region for
a prepared w orkforce. The group identified high-grow th industries in the
area and the training gaps thatexisted as barriers to grow ing the
w orkforce necessary to filljobs in those industries.
These discussions help form an educationalreform m ovem entto address
the com m unity’s w orkforce problem designed to increase the m otivation
ofstudents to learn by show ing them the connection betw een schooland
w ork – dubbed the "Schoolto Apprenticeship" program . The group
continues to m eetm onthly to identify w orkforce needs,design the
curriculum ,and form partnerships w ith businesses to provide the on-thejob training based on the apprenticeship m odeland funding sources to
continue the efforts w ellinto the future. Itis the firstofits kind in the State
and has been very popularw ith othercom m unities looking to m ake the
sam e link and m ove its w orkforce forw ard.

5

Vision:
To be the leaderofan
integrated,high quality
w orkforce developm ent
system .

M ission:
The G overnor’s C ouncil
on W orkforce Policy
provides leadership,
direction,and establishes
policy forthe delivery ofa
quality w orkforce system
through the Arizona
W orkforce C onnection.

G oals:
1. Increase the visionary
activities ofthe
C ouncil
2. Engage the C ouncil
m em bers
3. C reate dashboard
reports/inform ation for
the C ouncil/system to
do its w ork
4. Increase
com m unication
throughoutthe
system
5. D evelop m eaningful
linkages betw een
econom ic
developm entand
w orkforce
developm ent
6. D evelop strong
partnerships w ith
LocalElected O fficials
(LEO s),Faith-Based
O rganizations (FBO ),
etc.
7. D evelop m eaningful
linkages betw een
education and
w orkforce

G overnor’s C ouncilon W orkforce Policy
In addition to the im plem entation ofthis Apprenticeship Program ,the G CW P is w orking
through the Arizona D epartm entofC om m erce to ensure thatArizona has a qualified and
available skilled w orkforce to serve the grow ing construction industry,and an educational
infrastructure to generate the required m ix ofskilled w orkers in these high paying jobs. To that
end,the agency is conducting research on the needs ofthe construction trades industry.
The D epartm enthas contracted w ith AC C R A,a nationally know n nonprofitorganization
affiliated w ith G eorge M ason U niversity in the W ashington,D .C .area to conductthis research.
This study w illprovide the G CW P,the D epartm entand its w orkforce developm entpartners
statew ide w ith inform ation from w hich to develop strategies to grow apprenticeship and other
training program s to supportthe future needs ofthe construction industry.
The scope ofthe projectincludes learning m ore aboutthe construction industry’s currentlabor
m arketdynam ics,its estim ated w orkforce needs forthe future,currentapprenticeship activities
in the State thatare preparing future w orkers,and w here the gaps m ightexistin the
w orkforce/skills developm ent.
The G CW P Technology Steering C om m ittee continues to provide inputand oversightto the
im plem entation ofthe VirtualO neStop softw are. AllLocalW orkforce Investm entAreas are
now using the VirtualO neStop softw are. Additionally,the LaborExchange M odule is
scheduled to go live N ovem ber2004. This system w illcontinue the developm entofArizona’s
O ne-Stop system to provide seam less and integrated service delivery. Phase Iofthe system
provides a com prehensive setoftools forproviding W IA funded core and intensive services
and required perform ance tracking and reports.
In PY2003,the G CW P developed policy w hereby LW IAs receive TechnicalAssistance /
C apacity Building dollars w ith priority given to supportlocalstrategies forim proved
perform ance outcom es ($125,000). An additional$125,000 w ere targeted to m eetlocalneeds
forcapacity building and system -w ide training in business practices,VO S training,and
perform ance standards,w hich have been identified as needed on a statew ide basis.
The M orrison Institute forPublic Policy atArizona State U niversity w as com m issioned to
conducta study on the Arizona w orkforce developm entsystem and the effectiveness ofits
currentgovernance structure. The G overnor’s C ouncilon W orkforce Policy,w ith the support
ofG overnorN apolitano,asked the M orrison Institute to presentalternative governance m odels
thatcan ensure thatbusiness needs are being m etby the system and are aligned w ith
econom ic developm entefforts and goals. The reportis now underconsideration by the
G overnor’s office. In addition,the M orrison Institute is assessing the Latino w orkforce to
determ ine iftheirw orkforce needs are being m etby the currentsystem . This reportw illbe
finalized laterin 2004.
O therG CW P C om m ittees continue to w ork on issues ofim portance to the C ouncil:
Executive C om m ittee w orks to oversee and facilitate the im plem entation ofthe vision,
m ission,and criticalgoals ofthe C ounciland recom m end otherlonger-term strategies forthe
C ouncil’s effectiveness.
Perform ance M easurem ent/O ne-Stop Perform ance M easures C om m ittee is w orking to
recom m end w ays to im prove the perform ance ofthe w orkforce developm entsystem ,including
creating benchm arks from w hich to m easure system successes and localboard effectiveness.

6

G overnor’s C ouncilon W orkforce Policy
W orkforce System B uilding C om m ittee is w orking to develop and recom m end policies and
strategies forthe continued developm entofa custom er-focused,statew ide system that
delivers services in a seam less m anner.
Education C om m ittee is w orking to develop and recom m end strategies to m ore closely link
State and localw orkforce developm entactivities and the education com m unity,K-12 and postsecondary.
Arizona Apprenticeship Advisory C om m ittee is w orking to advise the D irectorofC om m erce
regarding allm atters relating to the effective adm inistration ofapprenticeship program s.

Arizona State C apitolD om e

7

G overnor’s C ouncilM em bership
G overnor’s C ouncilM em bership
M s.Linda Aguilar
H um an R esource M anager
Spectra-Physics Sem iconductor
Lasers

M r.Terry Forthun
President
Arizona Federation ofTeachers
U nion

M r.Fred Lockhart
Executive D irector
Arizona Private School
Association

M r.D avid B erns
D irector
Arizona D epartm entof
Econom ic Security

M s.Susan G law e
D irectorofC om m unity R elations
Blue C ross/Blue Shield

M r.D avid M endoza
Politicaland Legislative D irector
W estern R egion
AFSC M E International

D r.B ob B reault
C hairm an ofthe Board
BreaultR esearch
M r.C raig B row n
M anager
Bank O ne M ohave Valley,AZ
M r.Tom B row ning
President
G reaterPhoenix Leadership
M r.ErnestC alderon
Attorney
C alderon Law O ffices

M r.Jack Jew ett
SeniorVice PresidentofPublic
Policy
Tucson M edicalC enter
M r.G ilJim enez
D irector
Arizona D epartm entof
C om m erce
M r.Q uentin M ark Johnson
Training C oordinator
Phoenix Pipe FitterTrades
M r.Steve Juliver
D irectorofAdm inistration
EO S Technologies,Inc.

The H onorable Jam es
C arruthers
Arizona State R epresentative
Arizona H ouse of
R epresentatives

M r.G erald K ohlbeck
O w ner
PinalLum ber& H ardw are

M r.Victor C havez
President
C &D R ent-All,Inc.

M s.Joan Laurence
Vice President
W orkforce & Econom ic
D evelopm ent
YavapaiC ollege

M s.D onna D avis
Program D irector,Jobs for
Valley Youth
C om m unities in Schools of
Arizona
M r.M iltEricksen
D irector,C areer& Technical
Education
Arizona D epartm entof
Education

M s.Suzanne Law der
Presidentand C EO
G oodw illIndustries,Southern
Arizona
M r.John Lew is
Executive D irector
InterTribalC ouncilofArizona

8

M r.Sam Pepper
President
Sam PepperEnterprises
M r.Alejandro R eynoso
C hiefExecutive O fficer
AR U tilities Specialist,Inc.
M s.Pam R oss
Business Partnerships M anager
H oneyw ell
W .G ary Suttle
Presidentand C hiefExecutive
O fficer
R ockford C orporation
D r.M ary Vanis
D irector
C enterforW orkforce
D evelopm ent
M aricopa C om m unity C olleges
M s.Janice W ashington
President
J.C .W ashington,C .P.A.

Statew ide C om puter Softw are System
Statew ide C om puter Softw are System
A rizona W orkforce C onnection -VirtualO ne-Stop
In Program Year2003,the VirtualO neStop (VO S)system w as im plem ented in Arizona
statew ide. VO S serves as a com prehensive,internet-based electronic toolforjob seekers,
students,em ployers,and others seeking inform ation and services related to em ploym entand
training in Arizona and throughoutthe U .S. W ith its self-help functionality,VO S gives users
the ability to explore careers,job openings,training opportunities,and related com m unity
services. Additionally,VO S provides O ne-Stop staffan efficientm echanism forinputting and
subsequently accessing the m ostup-to-date inform ation on W IA Title IB program enrollees.
Staffare able to track and share inform ation regarding enrollees’participation in various
activities,in supportofindividualeducationaland em ploym entgoals. Beginning N ovem ber1,
2004,VO S functionality w illbe enhanced w ith the addition ofa “LaborExchange”m odule to
betterserve em ployercustom ers. The new m odule w illgive em ployers the ability to inputjob
openings,as w ellas m onitorand m odify theirindividualaccounts in the system .

9

C ostEffectiveness Statew ide
R esource Allocation and C ostEffectiveness
D uring PY 2003,the State D epartm entofEconom ic Security (D ES)initiated an am bitious plan
to consolidate three em ploym ent-related adm inistrations:the W orkforce Investm entAct
Section (form erly know n as the W orkforce D evelopm entAdm inistration),the D epartm entof
LaborEm ploym entServices,and the Tem porary Aid to N eedy Fam ilies (TAN F)Jobs Program .
Am ong the goals ofthe new ,consolidated entity,now know n as the D ES Em ploym ent
Adm inistration,is im proved service integration at"street" level,providing O ne-Stop custom ers
a m ore stream lined and coherentsystem ofservice delivery. Although a costanalysis is stillin
process,early indications are thatconsolidating the three adm inistrations w as
program m atically and fiscally sound.
~~~~~~~~~~~~~~~~~~
Effective July 1,2003,Arizona adjusted its D islocated W orker/R apid R esponse funding
distribution. The adjustm entessentially increased the percentage ofD islocated W orker
form ula funds available to the State's LocalW orkforce Investm entAreas from 60% to 75% of
the totalfunds. C oncurrently,State R apid R esponse funds w ere decreased from 25% to 10% ,
enabling a m ore realistic alignm entoffunding w ith the levels ofD islocated W orkerprogram
participation and R apid R esponse activity anticipated during the program year.
~~~~~~~~~~~~~~~~~~
N egotiations w ith the D epartm entofLaborestablished new perform ance levels forPY 2003,
foreach ofthe fifteen core perform ance indicators underW IA Title IB. These levels,
delineated in the charton the follow ing page,reflectthe conservative econom ic recovery
experienced in the State in PY 2002 and anticipated forthe nearfuture. Additionally,the
relative uncertainty surrounding the tim ing ofW IA R e-authorization and im plem entation ofnew
perform ance indicators,obliged a conservative approach to spending projects in PY 2003.
The State's costeffectiveness strategies in PY 2003 w ere characterized by:
(1)

M ore frequentregionalorlocaltraining and technicalassistance,ratherthan
statew ide conferences

(2)

C ontinued developm entofw orkforce stafftools such as w eb sites and the W IA
Title IB help desk

(3)

M ore frequentcoordination w ith localstaffregarding prom ising practices and
additionalgrantopportunities

(4)

Funding new localprojects specifically geared tow ard im proved perform ance
outcom es.

10

C ostEffectiveness Statew ide
N EG O TIATED LEVEL
PY 03
73%
82%
$2,433
55%

PER FO R M AN C E M EASU R E
AdultEntered Em ploym ent
AdultR etention
AdultEarnings G ain
AdultEm ploym ent& C redential
O lder Youth Entered Em ploym ent
O lder Youth R etention
O lder Youth Earnings G ain
O lder Youth C redential

68%
79%
$2,500
42%

Younger Youth SkillAttainm ent
Younger Youth D iplom a/Equiv.
Younger Youth R etention

75%
52%
54%

D islocated W orker Entered Em ploym ent
D islocated W orker R etention
D islocated W orker Earnings R eplacem ent

82%
88%
92%
56%

D islocated W orker Em ploym ent& C redential

In localw orkforce investm entareas (LW IAs),costeffectiveness took on the m antle ofnew and
renew ed agency partnerships. Particularem phasis w as placed on strengthening relationships
and leveraging resources w ith the em ployercom m unity,along w ith com m unity and faith-based
organizations thathad previously experienced only lim ited interaction w ith orknow ledge of
W IA program s.
In Program Year2003,particularscrutiny w as given to localprogram expenditures,in lightof
indications thatfederalrules surrounding transferlim its betw een the adultand dislocated
w orkerfunding stream s m ay be lim iting provision ofservices to adultparticipants. The State's
w orkforce investm entboard -the G overnor's C ouncilon W orkforce Policy -approved subm ittal
ofa w aiverrequestto the D epartm entofLabor,asking thatthe C ouncilbe granted the ability
to increase the transferoffunds betw een the tw o funding stream s. Such transfers w ould be
granted to localareas on an individualbasis,only aftera com plete review w as conducted of
localexpenditures balanced w ith com m unity needs. D O L's approvalofthe w aiverrequestw as
granted in Septem ber2004.
C ostEfficiency Analysis
Program
*O verallforallprogram s
AdultProgram
D islocated W orkerProgram
Youth Program

C ostper Participant
$2,646.17
$1,976.66
$2,025.80
$2,678.73

*O verallincludes Adm inistration Expenses.

11

C ostEffectiveness Statew ide
C ostofProgram Activities – PY2003

Program Activity
D escription

Program Activity
LocalAdults
LocalD islocated W orkers
LocalYouth
R apid R esponse (up to 25% )§134 9a)(2)(A)
Statew ide R equired Activities (up to 15% )§134 (a)(2)(B)
Statew ide Allow able
Eligible Training ProviderList
Activities §134 (a)(3)
Incentive Funds
TechnicalAssistance and C apacity
Building
LaborM arketInform ation
H igh C oncentrations ofEligible Youth
D isplaced H om em aker
Statew ide Inform ation Technology System
TotalofAllFederalSpending Listed Above

TotalFederalSpending
$12,067,483
$8,340,227
$12,217,684
$1,662,951
$9,638,247
$233,341
$849,395
$471,039
$17,014
$203,713
$355,615
$2,699,855
$48,756,564

Participation Level
Adults
D islocated W orkers
O lderYouth
YoungerYouth

TotalParticipants Served
6,105
4,117
611
3,950

G rand C anyon,N orth R im

12

TotalExiters
3,063
2,373
312
1,873

Program s Serving A dults
Program s Serving Adults
The W IA Title IB AdultProgram serves individuals 18 years ofage and older,w ho are U .S.
citizens orlegally entitled to w ork in the U nited States. M ales m usthave m etSelective Service
registration requirem ents. The Adultprogram ,offered through Arizona’s O ne-Stop offices
statew ide (aka the Arizona W orkforce C onnection),provides a broad array ofservices that
assistin getting and keeping participants em ployed in self-sustaining occupations. Job search
and placem entassistance,as w ellas access to a w ealth ofeducationaland em ploym ent
resources,is available to everyone using the O ne-Stop system . Priority forreceiving
specialized services such as in-depth skillassessm ents,case m anagem ent,and training m ust
be given to recipients ofpublic assistance and otherlow -incom e individuals w hen localfunds
are lim ited. In a broadercontext,this program aim s to im prove the quality ofthe w orkforce,
reduce w elfare dependency,and enhance the productivity and com petitiveness ofArizona’s
citizens.

AdultProgram R esults At-A -G lance. The chartindicates thatallstate-leveladultm easures w ere
exceeded.*

Entered Em ploym entR ate

N egotiated
Perform ance Level
73.00%

73.46%

82.00%

84.16%

$2,433.00

$3,654.87

55.00%

55.54%

Em ploym entR etention R ate
Earnings C hange in Six M onths
Em ploym entand C redentialR ate

A ctualPerform ance Level
2,145
2,920
2,221
2,639
$8,735,144
2,390
787
1,417

W orkforce Investm entActC ustom er Satisfaction R esults
C ustom er
Satisfaction

Participants
Em ployers

N egotiated
Perform ance
Level
Am erican
C ustom er
Satisfaction
Index
71.00
71.00

A ctual
Perform ance
Level
Am erican
C ustom er
Satisfaction
Index
67.00
67.00

N um ber of
C om pleted
Surveys

N um ber of
C ustom ers
Eligible for
the Survey

N um ber of
C ustom ers
Included
in the
Sam ple

R esponse
R ate

314
176

496
496

472
378

66.50%
46.60%

*N ote:A perform ance m easure is considered “m et”w hen the actuallevelachieved is w ithin 80% to 100% ofthe
negotiated levelestablished w ith the D epartm entofLabor.
A perform ance m easure is considered to have been “exceeded”w hen the actuallevelachieved is greaterthan
100% ofthe negotiated levelestablished w ith the D epartm entofLabor.

13

Program s Serving A dults
O utcom es for AdultSpecialPopulations. The chartprovides m ore detailed figures on the adult
participants served statew ide.
R eported
Public Assistance
Inform ation
R ecipients
R eceiving Intensive
orTraining Services
63.97%
229
Entered
358
Em ploym entR ate
72.
80%
182
Em ploym ent
250
R etention R ate
Earnings C hange in $3,602.04 $810,460.00
225
Six M onths
45.41%
99
Em ploym entAnd
218
C redentialR ate

Veterans

Individuals w ith
D isabilities

O lderIndividuals
(Age 55 orolder)

73.85%

161
218

59.28%

99
167

69.75%

166
238

76.77%

152
198

74.60%

94
126

82.97%

151
182

$3,325.87

$578,701.00
174

$3,610.82

$436,910.00
121

$2,475.38

$401,011.00
162

62.40%

78
125

40.23%

35
87

46.36%

51
110

O ther O utcom e Inform ation for the AdultProgram . The chartprovides m ore detailed figures on the
adultparticipants served statew ide.
R eported Inform ation
Entered Em ploym entR ate
Em ploym entR etention R ate
Earnings C hange in Six M onths

Individuals W ho R eceived
Training Service
70.08%
766
1,093
84.18%
974
1,157
$4,058.14
$4,220,470.00
1,040

Individuals W ho R eceived O nly
C ore and Intensive Services
75.48%
1,379
1,827
84.14%
1,247
1,482
$3,344.20
$4,514,674.00
1,350

Teresa M .G oodw in,successfulparticipanthired by Early C hildhood Education C enter
atthe SaltR iverPim a M aricopa Indian C om m unity (SR PM IC )

14

Program s Serving A dults
Success Serving Adults

Yhadira w as suffering from
depression,having recently becom e
unem ployed and then losing her
apartm entin a fire. She had been
w orking cleaning offices days,
evenings and on call. Fora long
tim e,she had tried to getinto
com putertraining,only to be told
thatshe w as financially ineligible
and did notqualify forfinancialaid.
Luckily,a m anagerforone ofthe
com putertraining schools directed
Yhadira to Friendly H ouse in
Phoenix. The staffthere w as a
greathelp from the beginning. They
listened and m ade herfeelvery
com fortable,assuring herthatthey
w ould assistin getting Yhadira into
the com putertraining she w anted so
m uch. W ith staffassistance,
Yhadira researched severalschools,
and found thatM aricopa Skills
C enteroffered the m ostw orkable
program forher. She accepted parttim e w ork w hile in schooland
graduated from com putertraining
early,even aftertaking an extra
class.

D ouglas Sw im m erw as a track repairm an for
Arizona Eastern R ailroad atthe tim e ofhis
layoff. H e enrolled in the W IA D islocated
W orkerProgram offered through the G ila
C ounty R egionalEm ploym entand Pre-layoff
Assistance C enter(R EPAC )lastAugust.
D oug w as very undecided aboutw hathe
w anted to do,buthe did know thathe w ould
need an education to succeed in som ething
otherthan a m inim um w age job. H e did
extensive research and decided he w ould
like to getinto the m edicalfield. For8
m onths,D oug drove to Phoenix from G lobe
every day to attend class. H is w ife w as a
hom em akercaring fortheirtw o children and
D oug w as the fam ily’s sole source of
financialsupport.H e m anaged to sustain a
4.0 grade pointaverage throughouthis
program ofstudy and didn’tm iss a day of
class. H e received his PhysicalTherapy
Technician certificate on June 1st. D oug
obtained full-tim e em ploym entatthe
C ounty’s rehabilitation center,and is very
excited aboutthe challenges,as w ellas the
job satisfaction his new careerhas brought
him .

C om ing from an old fashioned
upbringing w here m arriage and
children ata young age w ere
expected,the pressure Yhadira
faced in proving she could do
som ething differentw as very high.
Friendly H ouse notonly gave her
the training fora new career,but
also helped instillthe confidence
she needed to eventually land the
job she really w anted.
D ouglas Sw im m er

15

Program s Serving A dults
Eric cam e to the N orthern Arizona C ouncilofG overnm ents (N AC O G ),the W IA Adultprogram
operator,in July afterbeing released from a 6-yearprison sentence. H e w as in need of
assistance in obtaining em ploym entand supportservices.H e had no transportation,no phone,
and no incom e.H e w as depressed abouthis situation and in need ofencouragem ent,as w ell
as help w ith his job search.H e w as provided w ith a m essage phone service so em ployers
could contacthim ,and given taxivouchers forjob search and basic needs. Eric w as also
enrolled in job readiness classes to help build his job search-related softskills. W ith this job
search help,Eric w as soon hired by a localcom pany as a painterearning $15.00 an hour.
O nce em ployed,N AC O G provided Eric help w ith his rent,so he could purchase an
inexpensive vehicle to com m ute to w ork and successfully retain his job as he w orks to achieve
his goals.

16

Program s Serving D islocated W orkers
Program s Serving D islocated W orkers
The D islocated W orkerprogram underTitle IB ofthe W orkforce Investm entAct,is designed to provide
quality em ploym entand training assistance to eligible individuals follow ing a layoff,plantclosing,or
othereventprecipitating job loss. The Actgives LocalW orkforce Investm entAreas (LW IAs)the
flexibility to develop innovative service solutions,w hile calling foraccountability during the various
stages ofservice delivery to custom ers. Ata m inim um ,localprogram s m ustseek to help W IA program
enrollees com plete training,enterem ploym ent,retain em ploym ent,and increase w ages as appropriate
based on clientneeds.

D islocated W orker Program R esults At-a-G lance. The chartindicates thatthe state exceeded
three dislocated w orkerperform ance m easures and m etone m easure.*
N egotiated
Perform ance Level
82.00%

85.05%

Em ploym entR etention R ate

88.00%

88.51%

Earnings R eplacem entR ate in 6 M o.

92.00%

109.40%

Em ploym entand C redentialR ate

56.00%

61.48%

Entered Em ploym entR ate

ActualPerform ance Level
2,207
2,595
1,926
2,176
$23,453,696.00
$21,438,736.00
758
1,233

O utcom es for D islocated W orker SpecialPopulations. The chartprovides m ore detailed
figures on dislocated w orkerparticipants served statew ide.
R eported
Inform ation
Entered Em ploym ent
R ate
Em ploym ent
R etention R ate
Earnings
R eplacem entR ate in
6 M o.
Em ploym entAnd
C redentialR ate

Veterans

Individuals w ith
D isabilities

O lder Individuals

D isplaced
H om em akers

82.88%

276
333

75.61%

62
82

76.18%

291
382

76.92%

40
52

87.36%

228
261

91.80%

56
61

82.43%

244
296

89.47%

34
38

84.21%

$2,995,658.97
$3,557,497.00

95.51%

$576,612.00
$603,703.00

90.41%

$2,790,990.00
$3,087,095.00

171.48%

$314,153
$183,201

66.86%

113
169

35.48%

11
31

55.08%

103
187

57.14%

12
21

O ther O utcom e Inform ation for D islocated W orker Program . The chartprovides m ore
detailed figures on dislocated w orkerparticipants served statew ide.
R eported Inform ation

Individuals W ho R eceived
Training Service

Entered Em ploym entR ate

83.78%

Em ploym entR etention R ate

88.02%

Earnings R eplacem entR ate in 6 M o.

124.53%

1,033
1,233
955
1,085
$11,443,422.00
$9,189,642.00

Individuals W ho R eceived O nly C ore
and Intensive Services
86.20%
89.00%
98.05%

1,174
1,362
971
1,091
$12,010,274.00
$12,249,094

*N ote:A perform ance m easure is considered “m et”w hen the actuallevelachieved is w ithin 80% to 100% ofthe
negotiated levelestablished w ith the D epartm entofLabor.
A perform ance m easure is considered to have been “exceeded”w hen the actuallevelachieved is greaterthan
100% ofthe negotiated levelestablished w ith the D epartm entofLabor.

17

Program s Serving D islocated W orkers
Success Serving D islocated W orkers

M ary Sudbeck w as accepted into the
C oconino C areerC enterD islocated W orker
Program lastM ay. She w as dislocated from
a G atew ay plantin the M idw estand had
m oved to Flagstaffto be nearherfam ily.
She w anted to find production w ork in
Flagstaffw ith a stable em ployer. The
C oconino C ounty W IA program helped M ary
enhance herem ploym entskills through
training,as w ellas herconfidence. She
accepted a new position w ith W .L.G ore &
Associates atreplacem entw ages in July.
In follow -up discussions betw een M ary and
hercase m anager,M ary w as excited to
have found a new job,as w ellas an
em ployerw ith prom otionalopportunities. In
fact,in one ofthese follow -up
conversations,M ary shared the story ofher
recentjob prom otion. H ersuggestion to
others is to be open to learning new things
and listen to people around you fortips
regarding continuous im provem ent.

M ary Sudbeck

A husband and w ife w ho w ere laid offfrom Velcro
Industries atthe sam e tim e,cam e to the O ne-Stop
office in C asa G rande (PinalC ounty)looking to
receive training in the hope ofchanging careers.
Sergio & Veronica w ere tw o very m otivated people,
butthey had som e barriers.N eitherofthem had a
G eneralEquivalency D iplom a (G ED )and both w ere
collecting only U nem ploym entInsurance (U I)checks
to supporttheirhousehold,w hich included three
children.
Sergio w anted training in heating,ventilation,and
air-conditioning (H VAC )atthe R efrigeration School,
Inc.(R SI)in Phoenix,butw ithoutthe G ED ,he w as
unable to pass the entrance exam to startschool.
Veronica w anted training in a m edicaloffice,buthad
the sam e problem .W ith assistance from W IA staff,
both Sergio and Veronica w ere putin touch w ith one
ofthe bestG ED teachers in the county.O n herow n
tim e and atherow n expense,this teacherw as
w illing to w ork w ith Sergio and Veronica tw o to three
tim es a w eek to prepare them forthe G ED test,
especially in the subjectthey struggled w ith the m ost
-M ath.
Afterw orking severalw eeks on G ED test
preparation,and experiencing justm issing a passing
score on the M ath portion ofthe testthe firsttim e,
the couple finally did pass the G ED test,thanks to
extraordinary help from Yvonne Johnson,theirG ED
teacher,as w ellas paym entassistance forthe G ED
testprovided by the W IA program . O nce Sergio and
Veronica successfully passed theirG ED test,they
w ere co-enrolled as W IA Title IB Adults and
D islocated W orkers.Veronica w as placed in a “w ork
experience”atSunlife Fam ily M edicalC enterand
Sergio w as able to attend R SIdebtfree,since both
the Adultand D islocated W orkerfunding stream s
shared the costofthe couple’s schooling.
C onsequently,Veronica com pleted herw ork
experience and w as hired fulltim e by Sunlife in the
frontoffice. U pon graduation from R SI,Sergio
obtained a greatpaying H VAC position atH arrah’s
C asino.

18

Program s Serving Youth
Program s Serving Youth
O ne ofthe cornerstones ofthe W orkforce Investm entAct(W IA)is im proved youth program s.
R atherthan supporting separate,categoricalprogram s,youth program s encom pass the
provision ofa broad range ofcoordinated services. U nderthe leadership ofYouth C ouncils,
localw orkforce investm entareas are given greaterflexibility in designing localyouth program s
thataddress opportunities forassistance in academ ic and occupationallearning,developm ent
ofleadership skills,and preparation forfurthertraining and education.
Youth ages 14-21,w hetherin schooloroutofschool,can acquire skills,establish careerand
educationalgoals,and benefitfrom peer-centered activities to encourage responsibility and
otherpositive socialbehaviors. Individualized assessm ents allow youth opportunities to be
m ore closely linked w ith locallaborm arketneeds and com m unity youth program s and
services.
O lder Youth R esults At-a-G lance. The chartindicates thatthe state exceeded three older youth
perform ance m easures and m etone m easure.*
N egotiated
ActualPerform ance Level
Perform ance Level
Entered Em ploym entR ate
68.00%
69.00%
187
271
Em ploym entR etention R ate
79.00%
77.44%
127
164
Earnings C hange in Six M onths
$2,500.00
$3,239.07
$414,601.00
128
C redentialR ate
42.00%
47.45%
149
314
O utcom es for O lder Youth SpecialPopulations. The chartprovides m ore detailed figures on older
youth participants served statew ide.
R eported
Public Assistance
Inform ation
R ecipients
61.40%
35
Entered
57
Em ploym entR ate
75.00%
21
Em ploym ent
28
R etention R ate
$1,
959.
91
$37,
238.
00
Earnings C hange in
19
Six M onths
34.38%
22
Em ploym entAnd
64
C redentialR ate

Veterans

Individuals w ith
D isabilities

O ut-of-SchoolYouth

100.00%

2
2

64.52%

20
31

67.50%

135
200

0.00%

0
1

78.57%

11
14

79.28%

88
111

$0.00

$0.00
1

$1,701.72

$20,421.00
12

$3,150.40

$277,235.00
88

100.00%

2

51.28%

20

40.44%

2

39

91
225

*N ote:A perform ance m easure is considered “m et”w hen the actuallevelachieved is w ithin 80% to 100% ofthe
negotiated levelestablished w ith the D epartm entofLabor.
A perform ance m easure is considered to have been “exceeded”w hen the actuallevelachieved is greaterthan
100% ofthe negotiated levelestablished w ith the D epartm entofLabor.

19

Program s Serving Youth
Younger Youth R esults At-a-G lance. The chartindicates thatthe state exceeded one youngeryouth
perform ance m easures and m ettw o m easures.*
N egotiated Perform ance
Level
SkillAttainm entR ate
75.00%

ActualPerform ance Level
78.51%

D iplom a orequivalentAttainm entR ate

52.00%

49.53%

R etention R ate

54.00%

53.05%

3,543
4,513
471
951
426
803

O utcom es for Younger Youth SpecialPopulations. The chartprovides m ore detailed figures on
younger youth participants served statew ide.
R eported Inform ation
Public Assistance
R ecipients
SkillAttainm entR ate
71.17%
580
815
D iplom a orequivalent
49.59%
60
Attainm entR ate
121
R etention R ate
44.85%
61
136

Individuals w ith D isabilities
81.65%
41.04%
43.70%

583
714
87
212
59
135

O ut-of-SchoolYouth
63.84%
43.04%
50.00%

489
766
102
237
114
228

*N ote:A perform ance m easure is considered “m et”w hen the actuallevelachieved is w ithin 80% to 100% ofthe
negotiated levelestablished w ith the D epartm entofLabor.
A perform ance m easure is considered to have been “exceeded”w hen the actuallevelachieved is greaterthan
100% ofthe negotiated levelestablished w ith the D epartm entofLabor.

Projects created atthe 2004 Indian N ations C am p
This annualcam p is sponsored by the W orkforce Investm entAct(W IA)N ineteen Tribal
N ations W orkforce Investm entBoard (N TNW IB)and theirYouth Advisory C ouncil
forthe prom otion ofN ative pride.

20

Program s Serving Youth
Success Serving Youth
M ichelle firstcam e into the W IA program as a 14 year-old sum m eryouth student. She had
dropped outofa regularhigh schooland entered a charterschoolw here she com pleted
high schoolearlierthan expected. H eroriginalplan w as to enterthe arm ed forces after
graduation,butshe laterchanged herm ind. Instead,M ichelle w entto w ork ata 1950sstyle restaurant,w here the hours w ere long and the w ork very fastpaced. A Yavapai
C ounty staffm em bercaughtup w ith heratthe restaurantto ask ifshe w ere stillinterested
in a careerin dentalassisting,an interestM ichelle had expressed som e tim e ago. W ith
assistance from hercase m anager,M ichelle found a schoolw ith classes thatm ether
schedule,and drove over200 m iles each day to attend classes forthree m onths. She w as
hired by a localdentaloffice,even before com pleting hercoursew ork. By her18th
birthday,M ichelle w illhave com pleted herdentalassisting studies,including a certificate in
radiology.

2004 Indian N ations C am p

21

Program s Serving Youth

C hris (center)w ith Bullhead C ity Finance G roup

C oalition Youth Team (C O YO TE)
C hris com pleted the w ork readiness and occupationalskills activities thatw ere
partofan 8-w eek intensive M ohave/La Paz C O YO TE Sum m erYouth Program .
The C O YO TE m ission is to help youth develop into outstanding citizens w ho are
responsible and productive m em bers ofthe w orkforce.
C hris types 40 w pm + and is proficientin M icrosoftW ord. H e is confidentin his
program m ing abilities,and has m astered the use ofm ostoffice equipm ent. H is
goals,C hris has stated,are to go to college and earn a business degree and
open up his ow n restaurantchain som eday.
H e w as hired perm anently as a clerk intern by the C ity ofBullhead Finance D epartm entatthe
rate of$7.00 an hourunderthe W IA-funded youth apprenticeship program .
U nderthe excellentm entoring ofthe C ity ofBullhead Finance Team C hris has learned
excellentcustom erservice skills answ ering a heavy volum e ofcustom ercalls and giving
inform ation regarding taxes,address changes,title transactions and business licenses. H e
w as also tasked w ith data entry responsibilities,faxing tim e-sensitive docum ents,and has filled
in as intake clerk atthe frontdesk. H e w illbe returning to the 9th grade in the Fall2004.

22

Strategic Partnerships/C ollaborations
Strategic Partnerships/C ollaborationsLocalH ighlights
M ohave/La Paz C onsortium
The M ohave/La Paz Youth C ouncilcreated the C oalition Youth Team (C O YO TE)a W orkforce
Investm entAct(W IA)youth program ,to expand and enrich the opportunities foryouth
em ploym entand developm entin M ohave and La Paz counties. The C O YO TE m ission is to
help youth develop into outstanding citizens and address the w orkforce needs ofm any
com m unity and business leaders.
C O YO TE is adm inistered and im plem ented through the M ohave and La Paz O ne-Stop C areer
C enters w ith supportfrom localC O YO TE Steering C om m ittees in each com m unity. The
program design includes leadership developm ent,w ork readiness and life skills training forall
participants,follow ed by a m inim um ofsix w eeks in a w ork experience activities. The w ork
experiences fallinto fourprogram tracks w hich extend beyond the traditionalon-site w ork
experience to include entrepreneurialactivities as w ell.
C O YO TE’s “debut”exceeded initialexpectations in both the num berofem ployers sponsoring
jobs and the am ountoffunds pledged. Eighty-four(84)C O YO TE youth w ere enrolled;fifty
three (53)w ere W IA incom e eligible and thirty-one (31)w ere non-W IA youth and w ould not
have been served w ithoutthe expanded program .
Pim a C ounty
A jointtask force ofrepresentatives from Pim a C om m unity C ollege and the Pim a C ounty O ne
Stop C areerdeveloped tasks collaboratively to expand targeted program elem ents,increase
aw areness and com m unication,and enhance accountability. The program s covered the
gam utfrom scholarships to job search and placem ent,through laborm arketresearch.
The task force established scholarships and jointly created a public relations plan. Itenhanced
com m unications betw een various cam puses ofthe college and the O ne-Stop C enterand
established a plan forjob search and placem entofstudents. The partnership also found w ays
to m ore effectively leverage procurem entand use ofgrants from federal,state and private
sources forO ne Stop/C ollege W orkforce collaborations.

23

Evaluation ofW orkforce Investm entA ctivities
Evaluation ofW orkforce Investm entActivities
M easuring success is fundam entalto determ ining the adequacy and effectiveness ofW IA Title
IB program operations atthe State and locallevel. D oing so on a consistentbasis elevates the
perform ance baron the entire w orkforce investm entsystem . Tow ard this end,the State has
continued to use results oflocalsurveys to ensure continued alignm entoflocal-to-local
operations w ith the state’s w orkforce system goals:
v Enhancing existing and/ordeveloping new training program s and service delivery
system s to betterm eetindustry’s short,interm ediate,and long-term needs.
v Forecasting laborm arketdem and atthe state and regional/county levels.
v Stream lining the access to and/oradm inistration ofw orkforce developm ent
program s.
v Providing a self-sustaining system ofgovernance,m anagem entand oversightfor
Arizona’s W orkforce D evelopm entSystem .*
~~~~~~~~~~~~~~~~~~
In PY 2003,the diverse m ixture oflocaland regionaleconom ies provided the im petus for
investm entin a greatly im proved,technology-based laborm arketinform ation (LM I)delivery
system . The A rizona W orkforce Inform er (AW I)w as developed by the D ES R esearch
Adm inistration,in cooperation w ith a consortium ofsim ilaradm inistrations in otherstates. AW I
is a pow erfulInternettoolthatcan assistusers in identifying key industry sectors in specific
com m unities,and distinguishing the size and distribution ofcriticaloccupationalshortages,as
w ellas occupations and industries in decline.
~~~~~~~~~~~~~~~~~~
Arizona’s participation in the Perform ance Enhancem entProject(PEP)sponsored by the
D epartm entofLabor,gave W IA staffaround the state access to nationalperform ance experts.
Theirfeedback helped to identify state and localprogram m anagem entstrategies,as w ellas
proposaland contractualprovisions,w hich m ay be counterproductive to perform ance.
~~~~~~~~~~~~~~~~~~
Through these and otherevaluative m ethods,Arizona continues to build a culture of
accountability and com m itm entto system integration forthe benefitofw orkforce system
stakeholders.

*Source: Strategic Five-YearState W orkforce Investm entPlan,7/00

24

Perform ance Tables
Perform ance Tables
Table A:W orkforce Investm ent ActC ustom er Satisfaction R esults
N um ber of
A ctual
C ustom er
N egotiated
C om pleted
Perform ance
Satisfaction
Perform ance
Surveys
Level
Level
Am erican
Am erican
C ustom er
C ustom er
Satisfaction
Satisfaction
Index
Index
Participants
71.00
67.00
314
Em ployers
71.00
67.00
176

N um ber of
C ustom ers
Eligible for
the Survey

N um ber of
C ustom ers
Included
in the
Sam ple

R esponse
R ate

496
496

472
378

66.50%
46.60%

Table B :AdultProgram R esults At-A -G lance

Entered Em ploym entR ate
Em ploym entR etention R ate
Earnings C hange in Six M onths
Em ploym entand C redentialR ate

N egotiated
Perform ance Level
73.00%

73.46%

82.00%

84.16%

$2,433.00

$3,654.87

55.00%

55.54%

Table C :O utcom es for AdultSpecialPopulations
Veterans
R eported
Public Assistance
Inform ation
R ecipients
R eceiving Intensive
or Training Services
63.97%
229
73.85%
161
Entered
358
218
Em ploym entR ate
72.80%
182
76.77%
152
Em ploym ent
250
198
R etention R ate
$810,460.00
$3,325.87
$578,701.00
Earnings C hange in $3,602.04
225
174
Six M onths
45.
41%
99
62.
40%
78
Em ploym entAnd
218
125
C redentialR ate

25

A ctualPerform ance Level

Individuals w ith
D isabilities

2,145
2,920
2,221
2,639
$8,735,144
2,390
787
1,417

O lder Individuals
(Age 55 or older)

59.28%

99
167

69.75%

166
238

74.60%

94
126

82.97%

151
182

$3,610.82

$436,910.00
121

$2,475.38

$401,011.00
162

40.23 %

35
87

46.36%

51
110

Perform ance Tables
Table D :O ther O utcom e Inform ation for the AdultProgram
R eported Inform ation
Individuals W ho R eceived
Training Service
70.08%
766
Entered Em ploym entR ate
Em ploym entR etention R ate
Earnings C hange in Six M onths

Individuals W ho R eceived O nly
C ore and Intensive Services
75.48%

1,093
974
1,157
$4,220,470.00
1,040

84.18%
$4,058.14

84.14%
$3,344.20

Table E:D islocated W orker Program R esults At-a-G lance
N egotiated
Perform ance Level
Entered Em ploym entR ate
82.00%

85.05%

Em ploym entR etention R ate

88.00%

88.51%

Earnings R eplacem entR ate in 6 M o.

92.00%

109.40%

Em ploym entand C redentialR ate

56.00%

61.48%

Table F:O utcom es for D islocated W orker SpecialPopulations
R eported
Veterans
Individuals w ith
Inform ation
D isabilities
82.88%
276
75.61%
62
Entered
333
82
Em ploym entR ate
87.36%
228
91.80%
56
Em ploym ent
261
61
R etention R ate
84.21%
$2,995,658.97
95.51%
$576,612.00
Earnings
$3,557,497.00
$603,703.00
R eplacem entR ate
in 6 M o.
66.86%
113
35.48%
11
Em ploym entAnd
169
31
C redentialR ate

1,379
1,827
1,247
1,482
$4,514,674.00
1,350

A ctualPerform ance Level
2,207
2,595
1,926
2,176
$23,453,696.00
$21,438,736.00
758
1,233

O lder Individuals

D isplaced
H om em akers

76.18%

291
382

76.92%

40
52

82.43%

244
296

89.47%

34
38

90.41%

$2,790,990.00
$3,087,095.00

171.48%

$314,153
$183,201

55.08%

103
187

57.14%

12
21

Table G :O ther O utcom e Inform ation for D islocated W orker Program
Individuals W ho R eceived O nly C ore
R eported Inform ation
Individuals W ho
and Intensive Services
R eceived Training
Service
83.78%
1,033
86.20%
1,174
Entered Em ploym entR ate
Em ploym entR etention R ate

88.02%

Earnings R eplacem entR ate in 6 M o.

124.53%

1,233
955
1,085
$11,443,422.00
$9,189,642.00

26

89.00%
98.05%

1,362
971
1,091
$12,010,274.00
$12,249,094

Perform ance Tables
Table H :O lder Youth R esults At-a-G lance

Entered Em ploym entR ate

N egotiated
Perform ance Level
68.00%

69.00%

79.00%

77.44%

$2,500.00

$3,239.07

42.00%

47.45%

Em ploym entR etention R ate
Earnings C hange in Six M onths
C redentialR ate

Table I:O utcom es for O lder Youth SpecialPopulations
R eported
Public Assistance
Veterans
Inform ation
R ecipients
61.40%
35
100.00%
2
Entered
57
2
Em ploym entR ate
75.
00%
21
0.
00%
0
Em ploym ent
28
1
R etention R ate
$1,
959.
91
$37,
238.
00
$0.
00
$0.
00
Earnings C hange in
19
1
Six M onths
34.38%
22
100.00%
2
Em ploym entAnd
64
2
C redentialR ate

A ctualPerform ance Level
187
271
127
164
$414,601.00
128
149
314

Individuals w ith
D isabilities

O ut-of-School
Youth

64.52%

20
31

67.50%

135
200

78.57%

11
14

79.28%

88
111

$1,701.72

$20,421.00
12

$3,150.40

$277,235.00
88

51.28%

20

40.44%

39

91
225

Table J:Younger Youth R esults At-a-G lance

SkillAttainm entR ate

N egotiated
Perform ance Level
75.00%

A ctualPerform ance Level
78.51%

D iplom a orequivalentAttainm entR ate

52.00%

49.53%

R etention R ate

54.00%

53.05%

Table K :O utcom es for Younger Youth SpecialPopulations
R eported Inform ation
Public Assistance
Individuals w ith
R ecipients
D isabilities
SkillAttainm entR ate
71.17%
580
81.65%
583
815
714
D iplom a orequivalent
49.59%
60
41.04%
87
Attainm entR ate
121
212
R etention R ate
44.85%
61
43.70%
59
136
135

27

3,543
4,513
471
951
426
803

O ut-of-SchoolYouth
63.84%
43.04%
50.00%

489
766
102
237
114
228

Perform ance Tables
Table L:O ther R eported Inform ation
12 M onth
Earnings C hange
(Adults and
O lder Youth)
12 M onth
or
Em ploym ent 12 M onth Earnings
R etention
R eplacem ent
R ate
(D islocated W orkers)
Adults
D islocated
W orkers
O lder
Youth

75.60%

2,095
2,771

84.53%

1,606
1,900

65.65%

86
131

$4,711.2
3
172.73%

$3,476.5
9

Placem ents
for
Participants in
N ontraditional
Em ploym ent

$11,745,108.00
2,493

3.74%

75
2,008

$19,830,692
$11,480,731.00

4.31%

89
2,064

$354,613.00
102

1.07%

2
187

W ages atEntry Into
Em ploym entfor those
Individuals W ho
Entered U nsubsidized
Em ploym ent

$4,183.8
5
6,133.84
2,373.80

Entry into
U nsubsidized
Em ploym ent
R elated to the
Training
R eceived of
those w ho
C om pleted
Training Services

$7,769,403.00
1,857

61.58%

375
609

$11,973,251.00
1,952

57.18%

454
794

$320,462.00
135

Table M :Participation Level
TotalParticipants Served
6,105
4,117
611
3,950

Adults
D islocated W orkers
O lderYouth
YoungerYouth

Program Activity
D escription

Table N :C ostofProgram Activities
Program A ctivity
LocalAdults
LocalD islocated W orkers
LocalYouth
R apid R esponse (up to 25% )§134 9a)(2)(A)
Statew ide R equired Activities (up to 15% )§134 (a)(2)(B)
Statew ide Allow able Activities §134
Eligible Training ProviderList
(a)(3)
Incentive Funds
TechnicalAssistance and C apacity
Building
LaborM arketInform ation
H igh C oncentrations ofEligible Youth
D isplaced H om em aker
Statew ide Inform ation Technology System
TotalofAllFederalSpending Listed Above

28

TotalExiters
3,063
2,373
312
1,873

TotalFederalSpending
$12,067,483
$8,340,227
$12,217,684
$1,662,951
$9,638,247
$233,341
$849,395
$471,039
$17,014
$203,713
$355,615
$2,699,855
$48,756,564

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
Adults

LocalArea N am e

11

D islocated W orkers

See R EPAC
Table O

APAC H E C O U N TY
TotalParticipants Served

ETA Assigned #

O lder Youth

2

Younger Youth

17

Adults

2

D islocated W orkers
4060

See R EPAC
Table O

TotalExiters
O lder Youth

0

Younger Youth

5

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers
Adults

60%

D islocated W orkers*
Entered Em ploym entR ate

See R EPAC -Table O

O lder Youth

55%

0.0%

Adults

75%

80.0%

D islocated W orkers*
R etention R ate

See R EPAC -Table O

O lder Youth

55%

100.0%

Younger Youth

53%

60.0%

$3,087

$1,804

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

D islocated W orkers*
O lder Youth

See R EPAC -Table O
$2,536

$2,048

44%

100.0%

Adults
D islocated W orkers*
C redential/D iplom a R ate
SkillAttainm entR ate

100.0%

See R EPAC -Table O

O lder Youth

42%

0.0%

Younger Youth

44%

100.0%

Younger Youth

66%

90.0%

N /A

N /A

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
3

M et
3

Exceed
9

* D islocated W orkerstatistics forthis localw orkforce investm entarea are those ofthe R e-Em ploym entand PreLayoffAssistance C enter(R EPAC ),the entity w hich adm inisters the D islocated W orkerprogram on behalfofa 6
localarea consortium thatincludes Apache,G ila/Pinal,G raham ,G reenlee,M ohave/La Paz and N avajo C ounties.
(Also see Table-O – R EPAC D islocated W orkerC onsortium .)

29

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
LocalArea N am e

Adults

2,790

D islocated W orkers

1,589

C ITY O F PH O EN IX
TotalParticipants Served

154

Younger Youth

924

Adults

ETA Assigned #
4025

O lder Youth

TotalExiters

1,086

D islocated W orkers

676

O lder Youth

79

Younger Youth

456

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers

Entered Em ploym entR ate

R etention R ate

Adults

78%

78.0%

D islocated W orkers

88%

87.4%

O lder Youth

68%

92.1%

Adults

85%

87.4%

D islocated W orkers

89%

88.8%

O lder Youth

86%

75.0%

Younger Youth

56%

57.3%

$2,500

$3,648

93%

120.1%

$2,500

$3,294

Adults

55%

36.6%

D islocated W orkers

58%

48.6%

O lder Youth

42%

43.9%

Younger Youth

52%

59.8%

Younger Youth

75%

57.4%

N /A

N /A

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

C redential/D iplom a R ate
SkillAttainm entR ate

D islocated W orkers
O lder Youth

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
2

30

M et
4

Exceed
9

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
LocalArea N am e

Adults

155

D islocated W orkers

41

O lder Youth

16

Younger Youth

92

Adults

81

D islocated W orkers

23

O lder Youth

0

Younger Youth

31

C O C H ISE C O U N TY
TotalParticipants Served

ETA Assigned #
4005

TotalExiters

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers

Entered Em ploym entR ate

R etention R ate

Adults

70%

65.9%

D islocated W orkers

85%

86.4%

O lder Youth

69%

0.0%

Adults

82%

91.8%

D islocated W orkers

90%

79.3%

O lder Youth

82%

100.0%

Younger Youth

56%

61.3%

$3,197

$6,015

97%

78.1%

$2,756

$2,470

Adults

50%

67.2%

D islocated W orkers

50%

62.5%

O lder Youth

42%

0.0%

Younger Youth

60%

69.6%

Younger Youth

70%

98.5%

N /A

N /A

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

C redential/D iplom a R ate
SkillAttainm entR ate

D islocated W orkers
O lder Youth

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
2

31

M et
4

Exceed
9

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
LocalArea N am e

Adults

46

D islocated W orkers

21

O lder Youth

12

Younger Youth

52

Adults

37

D islocated W orkers

19

O lder Youth

1

Younger Youth

42

C O C O N IN O C O U N TY
TotalParticipants Served

ETA Assigned #
4065

TotalExiters

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers

Entered Em ploym entR ate

R etention R ate

Adults

75%

63.3%

D islocated W orkers

89%

72.4%

O lder Youth

75%

100.0%

Adults

82%

90.9%

D islocated W orkers

84%

85.7%

O lder Youth

85%

87.5%

Younger Youth

60%

47.6%

$2,500

$2,407

94%

163.7%

$1,500

$1,988

Adults

55%

41.0%

D islocated W orkers

58%

57.7%

O lder Youth

45%

100.0%

Younger Youth

55%

85.0%

Younger Youth

75%

60.7%

N /A

N /A

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

C redential/D iplom a R ate
SkillAttainm entR ate

D islocated W orkers
O lder Youth

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
2

32

M et
5

Exceed
8

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
Adults

LocalArea N am e

137

D islocated W orkers

See R EPAC
Table O

G ILA/PIN AL C O U N TIES
TotalParticipants Served

ETA Assigned #

O lder Youth

23

Younger Youth

78

Adults

93

D islocated W orkers
4010

See R EPAC
Table O

TotalExiters
O lder Youth

13

Younger Youth

22

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers
Adults

74%

D islocated W orkers*
Entered Em ploym entR ate

See R EPAC -Table O

O lder Youth

70%

83.3%

Adults

85%

84.5%

D islocated W orkers*
R etention R ate

See R EPAC -Table O

O lder Youth

82%

83.3%

Younger Youth

54%

45.5%

$2,700

$5,070

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

D islocated W orkers*
O lder Youth

See R EPAC -Table O
$2,900

$4,738

56%

62.3%

Adults
D islocated W orkers*
C redential/D iplom a R ate
SkillAttainm entR ate

74.3%

See R EPAC -Table O

O lder Youth

42%

66.7%

Younger Youth

56%

68.8%

Younger Youth

76%

81.1%

N /A

N /A

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
0

M et
3

Exceed
12

* D islocated W orkerstatistics forthis localw orkforce investm entarea are those ofthe R e-Em ploym entand PreLayoffAssistance C enter(R EPAC ),the entity w hich adm inisters the D islocated W orkerprogram on behalfofa 6
localarea consortium thatincludes Apache,G ila/Pinal,G raham ,G reenlee,M ohave/La Paz and N avajo C ounties.
(Also see Table-O – R EPAC D islocated W orkerC onsortium .)

33

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
Adults

LocalArea N am e

70

D islocated W orkers

See R EPAC
Table O

G R AH AM C O U N TY
TotalParticipants Served

ETA Assigned #

O lder Youth

25

Younger Youth

52

Adults

18

D islocated W orkers
4015

See R EPAC
Table O

TotalExiters
O lder Youth

13

Younger Youth

13

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers
Adults

55%

D islocated W orkers*
Entered Em ploym entR ate

See R EPAC -Table O

O lder Youth

46%

63.6%

Adults

72%

76.5%

D islocated W orkers*
R etention R ate

See R EPAC -Table O

O lder Youth

72%

75.0%

Younger Youth

54%

54.5%

$2,433

$8,970

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

D islocated W orkers*
O lder Youth

See R EPAC -Table O
$2,500

$6,548

47%

72.7%

Adults
D islocated W orkers*
C redential/D iplom a R ate
SkillAttainm entR ate

61.5%

See R EPAC -Table O

O lder Youth

42%

64.7%

Younger Youth

48%

100.0%

Younger Youth

70%

95.1%

N /A

N /A

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
0

M et
1

Exceed
14

* D islocated W orkerstatistics forthis localw orkforce investm entarea are those ofthe R e-Em ploym entand PreLayoffAssistance C enter(R EPAC ),the entity w hich adm inisters the D islocated W orkerprogram on behalfofa 6
localarea consortium thatincludes Apache,G ila/Pinal,G raham ,G reenlee,M ohave/La Paz and N avajo C ounties.
(Also see Table-O – R EPAC D islocated W orkerC onsortium .)

34

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
Adults

LocalArea N am e

20

D islocated W orkers

See R EPAC
Table O

G R EEN LEE C O U N TY
TotalParticipants Served

ETA Assigned #

O lder Youth

5

Younger Youth

27

Adults

7

D islocated W orkers
4020

See R EPAC
Table O

TotalExiters
O lder Youth

4

Younger Youth

0

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers
Adults

64%

D islocated W orkers*
Entered Em ploym entR ate

See R EPAC -Table O

O lder Youth

61%

66.7%

Adults

70%

100.0%

D islocated W orkers*
R etention R ate

See R EPAC -Table O

O lder Youth

75%

0.0%

Younger Youth

54%

0.0%

$2,205

($l,370)

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

D islocated W orkers*
O lder Youth

See R EPAC -Table O
$2,300

$0

49%

0.0%

Adults
D islocated W orkers*
C redential/D iplom a R ate
SkillAttainm entR ate

33.3%

See R EPAC -Table O

O lder Youth

25%

0.0%

Younger Youth

48%

100.0%

Younger Youth

66%

100.0%

N /A

N /A

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
7

M et
1

Exceed
7

* D islocated W orkerstatistics forthis localw orkforce investm entarea are those ofthe R e-Em ploym entand PreLayoffAssistance C enter(R EPAC ),the entity w hich adm inisters the D islocated W orkerprogram on behalfofa 6
localarea consortium thatincludes Apache,G ila/Pinal,G raham ,G reenlee,M ohave/La Paz and N avajo C ounties.
(Also see Table-O – R EPAC D islocated W orkerC onsortium .)

35

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
LocalArea N am e

Adults

607

D islocated W orkers

778

O lder Youth

48

Younger Youth

364

Adults

276

D islocated W orkers

438

O lder Youth

44

Younger Youth

370

M AR IC O PA C O U N TY
TotalParticipants Served

ETA Assigned #
4035

TotalExiters

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers

Entered Em ploym entR ate

R etention R ate

Adults

82%

79.2%

D islocated W orkers

92%

88.4%

O lder Youth

68%

71.1%

Adults

83%

85.8%

D islocated W orkers

87%

89.7%

O lder Youth

82%

76.9%

Younger Youth

56%

51.4%

$2,954

$4,617

92%

105.0%

$2,600

$3,375

Adults

70%

67.0%

D islocated W orkers

70%

73.0%

O lder Youth

45%

55.4%

Younger Youth

56%

51.3%

Younger Youth

79%

82.9%

N /A

N /A

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

C redential/D iplom a R ate
SkillAttainm entR ate

D islocated W orkers
O lder Youth

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
0

36

M et
6

Exceed
9

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
Adults

LocalArea N am e

138

D islocated W orkers

M O H AVE/LA PAZ
C O U N TIES

See R EPAC
Table O

TotalParticipants Served

ETA Assigned #

O lder Youth

25

Younger Youth

150

Adults

87

D islocated W orkers
4070

See R EPAC
Table O

TotalExiters
O lder Youth

17

Younger Youth

77

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers
Adults

79%

D islocated W orkers*
Entered Em ploym entR ate

See R EPAC -Table O

O lder Youth

70%

60.0%

Adults

79%

72.2%

D islocated W orkers*
R etention R ate

See R EPAC -Table O

O lder Youth

78%

66.7%

Younger Youth

56%

64.0%

$2,800

$4,617

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

D islocated W orkers*
O lder Youth

See R EPAC -Table O
$2,700

$1,434

50%

66.7%

Adults
D islocated W orkers*
C redential/D iplom a R ate
SkillAttainm entR ate

68.9%

See R EPAC -Table O

O lder Youth

42%

43.8%

Younger Youth

53%

67.6%

Younger Youth

78%

81.4%

N /A

N /A

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
1

M et
5

Exceed
9

* D islocated W orkerstatistics forthis localw orkforce investm entarea are those ofthe R e-Em ploym entand PreLayoffAssistance C enter(R EPAC ),the entity w hich adm inisters the D islocated W orkerprogram on behalfofa 6
localarea consortium thatincludes Apache,G ila/Pinal,G raham ,G reenlee,M ohave/La Paz and N avajo C ounties.
(Also see Table-O – R EPAC D islocated W orkerC onsortium .)

37

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
Adults

LocalArea N am e

45

D islocated W orkers

See R EPAC
Table O

N AVAJO C O U N TY
TotalParticipants Served

ETA Assigned #

O lder Youth

19

Younger Youth

30

Adults

38

D islocated W orkers
4075

See R EPAC
Table O

TotalExiters
O lder Youth

10

Younger Youth

19

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers
Adults

73%

D islocated W orkers*
Entered Em ploym entR ate

See R EPAC -Table O

O lder Youth

68%

68.8%

Adults

82%

71.4%

D islocated W orkers*
R etention R ate

See R EPAC -Table O

O lder Youth

78%

100.0%

Younger Youth

60%

68.4%

$3,245

$2,994

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

D islocated W orkers*
O lder Youth

See R EPAC -Table O
$2,500

$660.0

55%

59.0%

Adults
D islocated W orkers*
C redential/D iplom a R ate
SkillAttainm entR ate

68.6%

See R EPAC -Table O

O lder Youth

44%

55.6%

Younger Youth

55%

66.7%

Younger Youth

75%

81.4%

N /A

N /A

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
1

M et
4

Exceed
10

* D islocated W orkerstatistics forthis localw orkforce investm entarea are those ofthe R e-Em ploym entand PreLayoffAssistance C enter(R EPAC ),the entity w hich adm inisters the D islocated W orkerprogram on behalfofa 6
localarea consortium thatincludes Apache,G ila/Pinal,G raham ,G reenlee,M ohave/La Paz and N avajo C ounties.
(Also see Table-O – R EPAC D islocated W orkerC onsortium .)

38

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
Adults

LocalArea N am e

1,020

D islocated W orkers

894

O lder Youth

120

Younger Youth

738

Adults

736

D islocated W orkers

719

O lder Youth

38

Younger Youth

368

PIM A C O U N TY
TotalParticipants Served

ETA Assigned #
4030

TotalExiters

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers

Entered Em ploym entR ate

R etention R ate

Adults

72%

70.8%

D islocated W orkers

85%

78.5%

O lder Youth

66%

50.0%

Adults

82%

81.8%

D islocated W orkers

82%

87.8%

O lder Youth

81%

75.0%

Younger Youth

54%

54.5%

$2,300

$2,600

91%

104.6%

$2,150

$3,193

Adults

63%

56.1%

D islocated W orkers

62%

62.6%

O lder Youth

41%

29.6%

Younger Youth

52%

49.4%

Younger Youth

85%

87.6%

N /A

N /A

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

C redential/D iplom a R ate
SkillAttainm entR ate

D islocated W orkers
O lder Youth

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
2

39

M et
6

Exceed
7

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
LocalArea N am e

Adults

135

D islocated W orkers

12

O lder Youth

25

Younger Youth

218

Adults

77

D islocated W orkers

7

O lder Youth

14

Younger Youth

119

SAN TA C R U Z C O U N TY
TotalParticipants Served

ETA Assigned #
4040

TotalExiters

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers

Entered Em ploym entR ate

R etention R ate

Adults

73%

88.9%

D islocated W orkers

80%

100.0%

O lder Youth

68%

75.0%

Adults

85%

89.3%

D islocated W orkers

75%

100.0%

O lder Youth

79%

66.7%

Younger Youth

54%

48.0%

$2,433

$3,267

87%

157.8%

$3,000

$3,095

Adults

65%

78.6%

D islocated W orkers

56%

100.0%

O lder Youth

50%

37.5%

Younger Youth

52%

75.0%

Younger Youth

75%

83.6%

N /A

N /A

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

C redential/D iplom a R ate
SkillAttainm entR ate

D islocated W orkers
O lder Youth

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
1

40

M et
2

Exceed
12

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
LocalArea N am e

Adults

72

D islocated W orkers

78

O lder Youth

4

Younger Youth

65

Adults

29

D islocated W orkers

40

O lder Youth

1

Younger Youth

17

YAVAPAIC O U N TY
TotalParticipants Served

ETA Assigned #
4080

TotalExiters

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers

Entered Em ploym entR ate

R etention R ate

Adults

71%

91.7%

D islocated W orkers

88%

88.1%

O lder Youth

68%

100.0%

Adults

82%

80.5%

D islocated W orkers

82%

80.9%

O lder Youth

79%

100.0%

Younger Youth

54%

50.0%

$2,500

$2,823

94%

99.0%

$2,428

$714

Adults

55%

85.0%

D islocated W orkers

56%

85.7%

O lder Youth

44%

100.0%

Younger Youth

52%

50.0%

Younger Youth

68%

84.3%

N /A

N /A

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

C redential/D iplom a R ate
SkillAttainm entR ate

D islocated W orkers
O lder Youth

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
1

41

M et
4

Exceed
10

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
LocalArea N am e

Adults

597

D islocated W orkers

111

O lder Youth

85

Younger Youth

755

Adults

366

D islocated W orkers

71

O lder Youth

53

Younger Youth

226

YU M A C O U N TY
TotalParticipants Served

ETA Assigned #
4045

TotalExiters

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers

Entered Em ploym entR ate

R etention R ate

Adults

73%

66.8%

D islocated W orkers

87%

82.8%

O lder Youth

73%

63.6%

Adults

82%

85.4%

D islocated W orkers

82%

93.1%

O lder Youth

81%

82.6%

Younger Youth

54%

64.8%

$2,440

$3,508

92%

153.1%

$2,700

$3,749

Adults

60%

62.0%

D islocated W orkers

56%

60.9%

O lder Youth

50%

56.0%

Younger Youth

58%

57.2%

Younger Youth

80%

92.3%

N /A

N /A

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

C redential/D iplom a R ate
SkillAttainm entR ate

D islocated W orkers
O lder Youth

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
0

42

M et
4

Exceed
11

Perform ance Tables
Table O :-LocalPerform ance (B y IndividualLocalW orkforce Investm ent Area)
LocalArea N am e

Adults

245

D islocated W orkers

16

O lder Youth

48

Younger Youth

390

Adults

117

TR IB ES
TotalParticipants Served

ETA Assigned #
4090

TotalExiters

D islocated W orkers

1

O lder Youth

25

Younger Youth

108

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Program Participants
C ustom er Satisfaction

See Table A
Em ployers

Entered Em ploym entR ate

R etention R ate

Adults

53%

49.3%

D islocated W orkers

53%

100.0%

O lder Youth

71%

33.3%

Adults

74%

67.5%

D islocated W orkers

80%

100.0%

O lder Youth

75%

57.1%

Younger Youth

52%

34.4%

$2,000

$3,137

72%

456.5%

$2,900

$3,728

Adults

35%

24.4%

D islocated W orkers

40%

100.0%

O lder Youth

42%

17.2%

Younger Youth

45%

55.2%

Younger Youth

75%

81.9%

N /A

N /A

Adults
Earnings C hange/Earnings
R eplacem entin Six M onths

C redential/D iplom a R ate
SkillAttainm entR ate

D islocated W orkers
O lder Youth

O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
5

43

M et
2

Exceed
8

Perform ance Tables
Table O :-R EPAC C onsortium
LocalArea N am e

R EPAC D islocated W orker
C onsortium

D islocated W orkers

535

D islocated W orkers

356

TotalParticipants Served

TotalExiters

N egotiated
Perform ance Level

A ctual
Perform ance
Level

Entered Em ploym entR ate

D islocated W orkers

90%

89.9%

R etention R ate

D islocated W orkers

83%

89.3%

Earnings C hange/Earnings
R eplacem entin Six M onths

D islocated W orkers

92%

109.0%

D islocated W orkers

60%

60.0%

N /A

N /A

C redential/D iplom a R ate
O ther State Indicators ofPerform ance
O verallStatus ofLocalPerform ance

N otM et
M et
Exceed
0
1
3
The D islocated W orkerstatistics reflected in this chartare those ofR e-Em ploym entand Pre-LayoffAssistance
C enter(R EPAC ),the entity w hich adm inisters the D islocated w orkerprogram on behalfofa 6 localarea
consortium thatincludes Apache,G ila/Pinal,G raham ,G reenlee,M ohave/La Paz and N avajo C ounties.

44

LocalA reas and TribalM aps
LocalArea and TribalM aps

A rizona’s LocalW orkforce Investm entA reas
•A pache C ounty
•C ochise C ounty
•C oconino C ounty

Coconino
County

M ohave/LaPaz
Consortium

Apache
County

•G ila/Pinal
C onsortium
•G raham C ounty
•G reenlee C ounty
•M aricopa C ounty
•M ohave/La Paz
C onsortium
•N avajo C ounty

N avajo
County

Yavapai
County

•Phoenix,C ity of
•Pim a C ounty
•Santa C ruz C ounty
•Y avapaiC ounty
•Y um a C ounty
•*N TN W IA
(*see follow ing page)

C ity ofPhoenix

M aricopa
County

G ila/Pinal
Consortium

Yum a
County
Pim a
County

G reenlee
County

G raham
County

Cochise
County
Santa
Cruz Cty

45

LocalA reas and TribalM aps
N ineteen TribalN ations
W orkforce Investm entA rea
•C ocopah
•C olorado R iver
Indian Tribes

H opi

•G ila R iver
Indian
C om m unity*

H ualapai
•H opi
•H ualapai
•ITC A **
•Pascua Y aqui

Y avapai-A pache N ation

•Q uechan
C olorado R iver
Indian Tribes

Q uechan

W hite M ountain
A pache

ITC A
SaltR iver Pim aM aricopa Indian
C om m unity

San C arlos
A pache

G ila R iver Indian
C om m unity

•SaltR iver
Pim a-M aricopa
Indian
C om m unity
•San C arlos
A pache
•Tohono
O ’O dham
N ation

C ocopah
Tohono
O ’O dham
N ation

Pascua
Y aqui

•W hite
M ountain
A pache
•Y avapaiA pache N ation

*G ila R iver Indian C om m unity represents,for W IA purposes,the A K -C hin tribe.
**ITC A (Inter TribalC ouncilofA rizona)represents,for W IA purposes,the
H avasupaiand Ft.M ojave Tribes.

46

O ne-Stop D irectory
O ne-Stop D irectory
Locations and contactpeople are listed below .
A PAC H E C O U N TY
Apache C ounty W orkforce Partnership
1359 E.M ain Street,H ighw ay 60
Los Arcos Plaza
Springerville,AZ 85938
(928)333-4454

Linda N elson,Program M anager
1359 E.M ain Street,H ighw ay 60
Springerville,AZ 85938
(928)333-4454 /(928)333-2903 Fax
lnelson@ co.apache.az.us

C O C H ISE C O U N TY
C ochise C ounty W orkforce D evelopm ent
th
1706 E.10 Street
D ouglas,AZ 85607
(520)364-8906
A rizona D epartm entofEconom ic Security
2981 E.Tacom a
Sierra Vista,AZ 85635
(520)459-3206

Vada Phelps,Executive D irector
C ochise C ounty W orkforce D evelopm ent
1843 Paseo San Luis
Sierra Vista,AZ 85635
(520)458-9309 /(520)417-9910 Fax
vphelps@ C PIC -C AS.org
http://w w w .cochise.org/onestop

Sierra Vista O ne-Stop
1843 Paseo San Luis
Sierra Vista,AZ 85635
(520)458-9309
A rizona D epartm entofEconom ic Security
th
277 W .4 Street
Benson,AZ 85602
(520)586-2513
A rizona D epartm entofEconom ic Security
1140 F Avenue
D ouglas,AZ 85607
(520)364-4446
C O C O N IN O C O U N TY
A rizona D epartm entofEconom ic Security
397 M alpais Lane,#9
Flagstaff,AZ 86001
(928)779-4557
C oconino C o.C areer C enter/Arizona D ept.of
Econom ic Security
337 N .N avajo
P.O .Box 4269
Page,AZ 86040
(928)645-3262

C arolC urtis,D irector
110 E.C herry Avenue
Flagstaff,AZ 86001-4627
(928)522-7900 /(928)522-7919 Fax
ccurtis@ co.coconino.az.us
http://co.coconino.az.us/careercenter

47

O ne-Stop D irectory
G ILA AN D PIN AL C O U N TIES
G ila C ounty D ivision ofH ealth & C om m unity
Services
5515 S.Apache Avenue
G lobe,AZ 85501
(928)425-7631
A rizona D epartm entofEconom ic Security
th
605 South 7 Street
G lobe,AZ 855501
(928)425-3101

Barbara Valencia,W IA Program M anager
G ila C ounty D iv.ofH ealth & C om m unity Services
P.O .Box 2778
G lobe,AZ 85502
(928)425-7631 Ext.8657 /(928)425-9468 Fax
bvalencia@ co.gila.az.us
http://w w w .gilacountyaz.gov/w ia

A rizona D epartm entofEconom ic Security
112 E.H ighw ay 260
Payson,AZ 85541
(928)472-9339
C entralArizona Association ofG overnm ents
(C A AG )
Eastern Arizona C ollege
6 ShooterC anyon,PO Box 912
G lobe,AZ 85502
(928)425-3181
(928)425-6450 Fax
G R AH AM C O U N TY
W IA Title IService C enter
826 W .M ain Street
Safford,AZ 85546
(928)428-7386
A rizona D epartm entofEconom ic Security
1938 W .ThatcherBlvd.
Safford,AZ 85546
(928)428-2911

N eilKarnes,D irector
G raham C ounty Em ploym ent& Training
826 W .M ain Street
Safford,AZ 85546
(928)428-7386 /(928)428-8074 Fax
N karnes@ graham .az.gov

G R EEN LEE C O U N TY
G reenlee O ne-Stop R esource C enter
H ighw ay 191 and W ards C anyon R oad
C lifton,AZ 85533
(928)865-4151

Evangelina Esquivel,Program M anager
G reenlee C areerC enter
H ighw ay 191 and W ards C anyon R oad
P.O .Box 1537
C lifton,AZ 85533
(928)865-4151 /(928)865-3566 Fax
vesquivel@ aznex.net
http://users.aznex.net/clifton_os

48

O ne-Stop D irectory
LA PAZ C O U N TY
La Paz C areer C enter
1113 Kofa Avenue
Parker,AZ 85344
(928)669-9812
A rizona D epartm entofEconom ic Security
1032 H opiAvenue
Parker,AZ 85344
(928)669-6755

C herylBurns,D irector
La Paz C areerC enter
1113 Kofa Avenue
Parker,AZ 85344
(928)669-9812 /(928)669-6326 Fax
C burns@ co.la-paz.az.us
OR
Terry Foss
terfoss@ hotm ail.com

M AR IC O PA C O U N TY
G ilbertC areer C enter
735 N .G ilbertR oad,Suite 134
G ilbert,AZ 85234
(480)497-0350
Peoria C areer D evelopm entC enter
9770 W .Peoria
Peoria,AZ 85345
(623)934-3231
(623)931-6182

Susan Schm idt
Adult& D islocated W orkerProgram M anager
M aricopa C ounty H um an Services D ept.
W orkforce D evelopm entD ivision
234 N .C entralAvenue;Suite 3201
Phoenix,AZ 85004
(602)506-0584 /(602)506-8789 Fax
sschm idt@ m ail.m aricopa.gov
http://w w w .hsd.m aricopa.gov/m w c

A rizona D epartm entofEconom ic Security
163 N .D obson R oad
M esa,AZ 85201
(480)962-7678
Avondale C areer D evelopm entC enter
3000 N .D ysartR d.,R m s.120-129
Avondale,AZ 85340
(623)535-2735
Vista D elC am ino C enter
7700 E.R oosevelt
Scottsdale,AZ 85257
(480)312-2323
M O H AVE C O U N TY
M ohave C ounty C om m unity D evelopm ent
C enter
th
201 N .4 Street
Kingm an,AZ 86401
(928)753-0723
C om m unity D evelopm entC enter
1355 R am arR oad;Suite 9
Bullhead C ity,AZ 86442
(928)758-0702

Lynne Steiger
O ne-Stop Program R epresentative
th
201 N .4 Street,P.O .Box 7000
Kingm an,AZ 86402-7000
(928)753-0723 /(928)753-0776 Fax
(928)753-0726 TD D
lynne.steiger@ co.m ohave.az.us

A rizona D epartm entofEconom ic Security
232 London Bridge R oad
Lake H avasu C ity,AZ 86403
(928)680-6005

49

O ne-Stop D irectory
M O H AVE C O U N TY (C ont’d)
A rizona D epartm entofEconom ic Security
2601 H ighw ay 95
Bullhead C ity,AZ 86442
(928)763-4154
A rizona D epartm entofEconom ic Security
301 Pine Street
Kingm an,AZ 86401
(928)753-4333
C om m unity D evelopm entC enter
2001 C ollege D rive
Lake H avasu,AZ 86403
(928)453-0710
N AVAJO C O U N TY
A rizona D epartm entofEconom ic Security
2500 E.C ooley,Suite 410
Show Low ,AZ 85901
(928)532-4300
A rizona D epartm entofEconom ic Security
319 E.Third Street,335C
W inslow ,AZ 86047
(928)289-4644

R ondiM oore
O ne-Stop C oordinator
2500 E.C ooley,Suite 410
Show Low ,AZ 85901
(928)532-4313 /(928)532-4367 Fax

N AVAJO N ATIO N
N avajo D epartm entofW orkforce D evelopm ent
P.O .Box 1889
W indow R ock AZ 86515
(928)871-7707 /(928)871-7116 Fax

R oslyn Shirley,D irector
N avajo D epartm entofW orkforce D evelopm ent
P.O .Box 1889
W indow R ock AZ 86515
(928)871-7707 /(928)871-7116 Fax

N IN ETEEN TR IB AL N ATIO N S
TribalO ne-Stop Service C enter
FortM ojave
1599 Plantation R oad
M ohave Valley,AZ 86440
M ailing Address:
PO Box 5896
M ohave Valley,AZ 86446
(928)346-1787

C ollette Lew is
O ne-Stop System Adm inistrator
1599 Plantation R oad
M ohave Valley,AZ 85440
(928)346-1787 /(928)346-1123 Fax
fm tos@ ftm ojave.com
http://w w w .antn1stop.org

50

O ne-Stop D irectory
C ITY O F PH O EN IX
Phoenix W orkforce C onnection N orth
th
9801 N .7 Street
Phoenix,AZ 85020
(602)861-0208
Phoenix W orkforce C onnection W est
st
3406 N .51 Avenue
Phoenix,AZ 85031
(623)247-3304

Stan Flow ers
C ity ofPhoenix,W orkforce C onnection D ivision
th
200 W estW ashington,19 Floor
Phoenix,AZ 85003-1611
(602)262-4036 /(602)534-3915 Fax
Stan.Flow ers@ phoenix.gov
O nestop.hsd@ phoenix.gov
http://w w w .phoenix.gov/onestop.htm l

Phoenix W orkforce C onnection South
4732 S.C entralAvenue
Phoenix,AZ 85040
(602)534--4732
PIM A C O U N TY
O ne-Stop C areer C enter
340 N .C om m erce Park Loop,
Tortolita Building
Tucson,AZ 85745
(520)798-0500
(520)798-0599
O ne-Stop C areer C enter
825 E.Ft.Low ell
Tucson,AZ 85719
(520)407-3600

C elina Som oza
O ne-Stop C oordinator
340 N .C om m erce Park Loop,
Tortolita Building
Tucson,AZ 85745
(520)798-0500 /(520)798-0599 Fax
som oza@ csd.pim a.gov
http://w w w .Pim aW orks.com

Jackson Em ploym entC enter
th
300 E.26 Street
Tucson,AZ 85713
(520)882-5500
K ino teen C enter
2801 E.Ajo W ay
Tucson,AZ 85713
(520)740-4600
R egionalR e-em ploym entC enter
th
667 N .7 Avenue
Tucson,AZ 85705
(520)629-0450
PIN AL C O U N TY
A rizona D epartm entofEconom ic Security
401 N orth M arshallStreet
C asa G rande,AZ 85222
(520)426-3529
C entralArizona Association ofG overnm ents
(C A AG )
414-B N .M arshallStreet
C asa G rade,AZ 85222
(520)836-1887

Barbara Valencia,W IB Program M anager
G ila C ounty D ivision ofH ealth and C om m unity
Services
P.O .Box 2778
G lobe,AZ 85502
(928)455-7631 x 8657 /(928)425-9468 Fax
bvalencia@ co.gila.az.us
http://w w w .gilacountyaz.com

51

O ne-Stop D irectory
PIN AL C O U N TY (C ont’d)
A rizona D epartm entofEconom ic Security
1155 N .Arizona Blvd.
C oolidge,AZ 85228
(520)723-5351
C entralArizona Association ofG overnm ents
(C A AG )
230 M ain Street
Superior,AZ 85273
(520)689-9044
D ES/Job service/R EPAC /A ssociate O ne-Stop
C enter
11518 E.Apache Trail;Suites 110 & 111
Apache Junction,AZ 85220
(480)986-1857
SAN TA C R U Z C O U N TY
Santa C ruz C ounty W orkforce C onnection
2935 N .G rand Avenue
N ogales,AZ 85621
(520)375-7670
A rizona D epartm entofEconom ic Security
480 N .G rand Avenue
N ogales,AZ 85621
(520)287-4635

N ils U rm an,D irector
2935 N .G rand Avenue
N ogales,AZ 85621
(520)375-7670 /(520)281-1166 Fax
nurm an@ co.santa-cruz.az.us
http://w w w .santacruzonestop.com

N ogales O ne Stop
21 E.C ourtStreet
N ogales,AZ 85621
(520)287-0111
YAVAPAIC O U N TY
A rizona D epartm entofEconom ic Security C ottonw ood C enter
1500 E.C herry Street,Suite F
C ottonw ood,AZ 86326
(928)634-3337
N AC O G W orkforce D evelopm entC enter –
PrescottC enter
221 N .M arina,Suite 201
Prescott,AZ 86301
M ailing Address:
PO Box 2451
Prescott,AZ 86302
(928)778-1422

TeriD rew ,R egionalD irector
221 N .M arina,Suite 201
Prescott,AZ 86301
M ailing Address:
PO Box 2451
Prescott,AZ 86302
(928)778-1422 /(928)778-1756 Fax
tdrew @ cableone.net

A rizona D epartm entofEconom ic Security
8128 E,H ighw ay 69
PrescottValley,AZ 86314
(928)445-5100

52

O ne-Stop D irectory
YU M A C O U N TY
C areer R esource C enter
th
3826 W .16 Street
Yum a,AZ 85364
(928)329-0990
A rizona D epartm entofEconom ic Security
rd
210 S.3 Avenue
Yum a,AZ 85364
(928)783-1221

M ercedes D om inguez
O ne-Stop System Adm inistrator
th
3826 W .16 Street
Yum a,AZ 85364
(928)329-0990 /(928)783-1825 Fax
m dom inguez@ ypic.com
http://w w w .ypic.com /crc.htm

Satellite C enter/Som erton C areer C enter
201 Bingham Avenue;Suite 19
Som erton,AZ 85350

53

A cknow ledgem ents
A cknow ledgem ents
Specialthanks to the follow ing agencies fortheirm any contributions to this report:
§
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§
§
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Apache C ounty W orkforce Partnership
C ity ofPhoenix Em ploym entand Training Adm inistration
C ochise C ounty W orkforce D evelopm entC enter
C oconino C ounty W orkforce Investm ent
G ila/PinalC ounties C om m unity Services
G raham C ounty Em ploym entand Training Adm inistration
G reenlee C ounty C areerC enter
La Paz C ounty C areerC enter
M aricopa W orkforce C onnection
M ohave C ounty C om m unity D evelopm entC enter
N avajo C ounty W orkforce Investm entBoard
Pim a C ounty C om m unity Services
Santa C ruz C ounty W orkforce D evelopm ent
YavapaiC ounty W orkforce D evelopm ent
Yum a C ounty Private Industry C ouncil
N ineteen TribalN ations W orkforce Investm entArea
Arizona D epartm entofEconom ic Security,Em ploym entAdm inistration
Arizona D epartm entofEconom ic Security,R esearch Adm inistration
Arizona D epartm entofEducation,C areer& TechnicalEducation D ivision,W orkforce D evelopm entU nit
Arizona D epartm entofC om m erce,W orkforce D evelopm ent

For further inform ation,contact:
Arizona D epartm entofEconom ic Security
Em ploym entAdm inistration – W IA Section
1789 W estJefferson,Site C ode 920-Z
Phoenix,AZ 85007
(602)542-3957
w w w .azdes.gov/w ia
Arizona D epartm entofC om m erce
O ffice ofW orkforce D evelopm ent
Executive Tow er,Suite 220
1700 W .W ashington
Phoenix,AZ 85007
(602)771-1100
w w w .azcom m erce.com
Arizona D epartm entofEducation
C areer& TechnicalEducation D ivision
W orkforce D evelopm entU nit
1535 W estJefferson
Phoenix,AZ 85007
(602)542-5142
w w w .ade.az.gov

54

55

D ES W eb Site – w w w .azdes.gov
C all(602)542-3957 forcopies ofthis report

EqualO pportunity Em ployer/Program
U nder the Am erican for D isabilities Act(AD A),the D epartm entm ustm ake a reasonable accom m odation to allow
a person w ith a disability to take partin a program ,service,oractivity. For exam ple,this m eans thatifnecessary,
the D epartm ent m ust provide sign language interpreters for people w ho are deaf, a w heelchair accessible
location,or enlarged printm aterials. Italso m ans thatthe D epartm entw illtake any other reasonable action that
allow s you to take part in and understand a program or activity, including m aking reasonable changes to an
activity. If you believe that you w illnotbe able to understand or take part in a program or activity, please let us
know of your disability needs in advance if at allpossible. This docum ent is available in alternative form ats by
contacting:O ffice ofPolicy,Planning and ProjectC ontrolat602-542-2106.

©
PPP-1003ASR L (11-02)

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