2004 Annual Report Leadership for a Healthy Arizona Director’s Message I have been deeply honored to serve the residents of Arizona as Director of the Arizona Department of Health Services. Under the leadership of Gov. Janet Napolitano, I believe we have made major strides to improve the Department and the health status of Arizona's residents. The accomplishments that you’ll read about in this Annual Report provide a strong testament to how far we have come as a Department - and as a state. The Arizona Department of Health Services offers a vast array of programs that benefit every state resident and visitor. I like to remind people that we are with you from birth to death. In fact, we provide certificates for both events through our Office of Vital Records. If you drink the water, eat the food, require hospital or nursing home care or use a child care facility, the Arizona Department of Health Services has touched your life in some important way. Assuring the quality of our food and water, setting standards for hospitals and nursing home and child care, maintaining the State’s vital records, screening newborns for genetic diseases, protecting the public from disease and overseeing the state’s mental health system and Arizona State Hospital are just some of the duties of the Arizona Department of Health Services. Governor Napolitano is committed to improving the health status of Arizona residents, and I will continue to work tirelessly to improve the Arizona Department of Health Services and to meet the Governor’s goals for public and behavioral health. I am also very fortunate to be working with an extremely professional and dedicated staff whose reputation for quality and excellence is known across the country. If you would like to learn more about the Department, please visit our Web site at www.azdhs.gov Sincerely, Catherine Eden Mission Statement The mission of the Department of Health Services is: Setting the standard for personal and community health through direct care delivery, science, public policy, and leadership. 1 Who We Are The Arizona Department of Health Services is involved in a wide array of activities designed to promote and protect the health of Arizona citizens. These activities include: • Identifying public health threats by collecting health data, monitoring trends, and performing tests at the Arizona State Health Laboratory. • Educating and alerting the public and health care providers about public health threats, including bioterrorism. • Performing screenings of every Arizona newborn to detect eight metabolic disorders so that effective, early treatment is possible. • Gathering and retaining vaccination information to help ensure Arizona’s children are completing recommended vaccination schedules. Director Catherine Eden chats with Department of Environmental Quality Director Steve Owens. • Collecting and disseminating public records information, including birth and death certificates. • Educating the public about the dangers of smoking, and providing smoking cessation services to thousands of Arizonans through the Arizona Smokers’ Help Line. • Tracking outbreaks of communicable diseases such as HIV/AIDS and Hepatitis C, and providing medications and/or community service referrals. • Coordinating the State’s Women, Infants, and Children program, a federal program aimed at providing nutritional foods for women and their children during pregnancy and postpartum. • Supporting the primary care of nearly 50,000 uninsured individuals, and supporting the dental care of another 10,000 individuals. • Licensing and educating over 5,400 health care and over 3,100 child care facilities and group homes to ensure safety and high quality care for Arizonans. • Delivering publicly funded care to over 130,000 people annually with behavioral health care problems, directly through the Arizona State Hospital, and indirectly through our contracted Regional Behavioral Health Authorities. The Department's new state of the art State Public Health Laboratory. 2 SUCCESS IN THE DEPARTMENT OF HEALTH SERVICES PUBLIC HEALTH Under Governor Napolitano’s leadership, the Arizona Department of Health Services has rebuilt, piece by piece, the Department’s public health infrastructure, making the state better prepared to deal with any public health emergency, including bioterrorism. In June 2004, Governor Napolitano dedicated a new state of the art Arizona State Health Laboratory that puts Arizona at the forefront of biodefense preparedness. The 73,000-square-foot facility replaces a crumbling old facility, which houses Bio-Safety Level 3 facilities, the highest in the state. The next highest is Bio-Safety Level 4, which is only found at the federal Centers for Disease Control and Prevention. Public Health Veterinarian Elisabeth Lawaczeck conducts a test during the state's 2004 West Nile Virus outbreak. Arizona was the first health agency to win federally funded bioterrorism preparedness grant from the federal Centers for Disease Control and Prevention. The Department has developed a statewide response system in case of a bioterrorism attack or other public health emergency. This system includes: Accomplishments • January 2005, Collaboration with University of Arizona Sarver Heart Center and the creation of the SHARE Program developed by the Arizona Department of Health Services, Bureau of Emergency Medical Services (BEMS). The SHARE initiative promotes public awareness, public education, data collection, and research of cardiac arrest. Most of all, SHARE is designed to advance research in cardiac arrest and seek new strategies to save lives. • The creation and testing of emergency response plans, • The coordination of state, tribal, county, and local resources, • The development of the capabilities to rapidly provide emergency medicines and vaccines to all Arizonans • The development of emergency communications capabilities between public health, public safety and health care professionals, and; • October 2004: When the flu vaccine crisis hit the state and nation, Governor Napolitano provided the funds to acquire 22,500 additional doses of flu vaccine to ensure those Arizonans at highest risk for complications for the flu were protected. The additional flu vaccine was provided through a $250,000 allocation from the health crisis fund. • The ability to conduct electronic surveillance for diseases and outbreaks by connecting hospitals and laboratories across the state, and; • The capacity to test for the top bioterrorism agents of concern using state-of-the-art laboratory technologies, • And an overall improvement of the training and emergency infrastructure at all the hospitals in the state. • The pregnancy rate for Arizona teenagers is at a record low. The pregnancy rate for girls 15-19 years old in 2003 was 68.9 pregnancies for 1,000 females, 2.4 percent lower than in 2002 and 32.5 percent lower than in 1994 when it reached the decade’s peak of 102.0 per 1,000 girls. The pregnancy rate for younger teenagers Under the leadership of Governor Napolitano, the Department has led the state in promoting optimal health in wellness among Arizona residents. 3 15-17 years old also reached a record low in 2003, dropping to 41.6/1,000, a 36.4 percent lower rate than in 1994. Arizona delegation in teams to develop action plans for preventing and managing chronic diseases. • Childhood immunizations rates are at a high point. Seventy-seven percent of Arizona children had received recommended vaccinations as of July 2004, up from 67 percent in July 2000. • Infant mortality is at an all-time low. The rate in 2003 was 6.5 per 1,000 births, down from 7.6 per 1,000 in 1998, and 7.7 per 1,000 in 1993. The 2003 rate was the second lowest recorded in Arizona since at least 1950. • The Department, utilizing funds awarded from CDC, developed a Comprehensive Cancer Control Plan, which will be released in 2005. • Arizona was awarded a “Steps to a Healthier US” $1.4 million federal grant to fight diabetes, asthma and obesity in school-age children and adults in border communities. “This grant gives us a new weapon against debilitating chronic disease in Arizona,” Governor Napolitano said. Craig Levy, manager of the Department's Vector-Borne • By utilizing funds and Zoonotic Disease Section, mans a public information booth during the 2004 West Nile Virus outbreak. from the U.S. Department of Health and Human Services, ADHS provided funds to conduct the Arizona Continuing Care Clinic for the Uninsured Persons with Diabetes Demonstration Project. • A total of $245,000 in new funds for suicide prevention programs has been awarded to community agencies throughout Arizona. • Through a new national program called State Action for Oral Health Access, The Robert Wood Johnson Foundation (RWJF) awarded nearly $1 million to Arizona to address the problem of inadequate access to oral health care services. Tooth decay is the leading chronic childhood condition in the nation-even five times more common than asthma-and states can play a major role in addressing this problem. • The Department is expanding our network of community health centers – which play a key role in helping to reduce racial disparities in health. • In conjunction with the National Office on Women’s Health Arizona presents Women’s Health Week. Activities include a launch event attended by the Governor and a high-profile speaker followed by educational sessions and free screenings for women. • Governor Napolitano launched the Governor’s Call to Action: Maintaining Healthy Weight in Children and Families forum in early 2004. The event launched a statewide nutrition and physical activity campaign focused on developing new programs to get residents active and eating healthier. One innovative program developed out of this initiative was “Eat and Play the Native Way” a program that promotes traditional Native American games as a way for Native American children to stay active and to eat healthier in Coconino County. • Community based efforts to improve women’s health have been funded through local grants from the Maternal and Child Health Block Grant. Five local projects supporting women to stop smoking, maintain healthy weight, engage in regular physical activity, eat five fruits and vegetables a day and effectively manage their stress. • The Department’s Well Woman Health Check program provides more than 10,000 mammograms and 9,000 Pap tests for uninsured or underinsured women each year. • A delegation from Arizona was selected to attend the National Governor’s Association Policy Academy on Chronic Disease Prevention and Management in late 2003. Experts worked with the 4 • Based on America’s Health: State Health Rankings Report, Arizona has moved from a rank of 32nd in 2003 to a rank of 23rd for 2004. Major contributions to this change in ranking for 2004 is attributed to the following health measure: • Prevalence of smoking from 29 to 15 • Prevalence of obesity from 15 to 10 • Lack of health insurance from 39 to 35 • Limited activity days due to illness from 38 to 31 • Cardiovascular deaths from 9 to 8 • Cancer deaths from 7 to 5 • Total mortality from 15 to 14 • Infant mortality from 23 to 21 • Increased immunization rate from 74.2% to 77.5% Nutrition champion “Bobby B. Well”. • ADHS has established a Wellness Council, which provides health education and physical activity opportunities to the Department’s employees. This may lead to inclusion of a wellness component to the state’s new health insurance program. • Arizona’s diverse population commands that ADHS strive provide information in multiple languages. English and Spanish materials are developed by most offices/programs. Plus, ADHS develops materials specific to the needs of target markets (i.e.: including providing hepatitis B information at several Asian Pacific Islander events in Korean, Japanese, Vietnamese). • DHS’s offices and programs have attended and distributed information at numerous health fairs and public events. • DHS’s Tobacco Program has visited 37 schools in 8 Arizona counties reaching more than 14,000 elementary school students through assemblies with the Phoenix Suns Gorilla mascot spreading its anti-tobacco message. 33 of the schools visited have mediumhigh risk youth populations. Epidemiologist William Frank conducts RAMP testing during the 2004 West Nile Virus outbreak. 5 LICENSING SERVICES Documentation Training for Surveyors: The Division identified the need to improve the process for writing Statements of Deficiencies. These are the core products that are produced after a survey or complaint investigation, and services to notify the licensed providers of violations. By improving the process and strengthening the evidence that is included in each Statement of Deficiencies, the Division will be able to reduce the number of disputed deficiencies and support its position when a hearing is requested. In September 2004, the Program Managers from the different licensing areas began to work with a team of three training specialists from among our surveyors and managers to develop training for all surveyors and team leaders. By December 2004 all staff had been trained, and the Division had begun to see improvements in the way deficiencies were written and supported. Dedication of the new Arizona Department of Health Services Building. Fingerprinting: The Division worked with representatives from the assisted living and nursing home professions to improve the way in which the Division interprets and enforces fingerprinting requirements. A Substantive Policy is currently being finalized to clarify these requirements, and a list of Frequently Asked Questions has been developed to be posted on the Department website and used for training and education. All staff will be trained by March 1, 2005. Website Improvements: The Division continued to make significant improvements to the Website this year. In addition to the searchable facility database that was developed in FY 2003, the Division began planning for survey and complaint investigation information to be available to the public through the Website. It is anticipated that Child Care information will be on the Web by June 2005, followed by Nursing home information by September 2005. The Department continues to post enforcement actions on the web, and beginning January 2005 is increasing the enforcement information to include specific reasons for action against the facilities. There is now more information for the public on how to choose a facility, and more information for providers on which deficiencies are most commonly cited. Regulation of Assisted Living Training Programs: Legislation was passed early this year to give the Division the authority to take enforcement actions against assisted living training programs that do not meet minimum standards. This additional authority will help the Division to protect the health and safety of those Arizonans living in assisted living facilities, because so many of the problems in this setting are associated with inadequate training. Electronic Licensing: The Department has begun preliminary work to make it possible for providers to submit renewal licenses and license fees electronically. In the Office of Assisted Living Licensing, the Department has initiated a pilot program, which enables providers to submit Plans of Corrections electronically, rather than through traditional mail. This voluntary method will increase the speed at which Plans of Corrections can be reviewed and revised by the facility if not acceptable. MDS profiling project: This is a collaborative effort with the University of Arizona College of Nursing and Arizona Center on Aging Health Services Advisory Group and St. Luke’s Health Initiatives. In this study, Minimum Data Set (MDS) data submitted to the Arizona Department of Health Services Division of Licensing Services for nursing home residents were analyzed for the years 1999, 2000, and 2001. MDS data are a comprehensive set of data completed 6 on all nursing home residents in Medicare certified facilities. Between these years, over 83,000 individuals were admitted to Arizona’s nursing homes. On a single day of each of these years, almost 40,000 individuals were living in Arizona’s nursing homes. This data will be used to clearly understand these residents and their needs and to conduct quality improvement projects to improve care in Arizona’s nursing homes. Technical Assistance in Behavioral Health licensing: The OBHL has implemented technical assistance training program to assist licensed facility staff to better achieve and maintain substantial compliance with rule requirements. The program focuses on increasing understanding of the licensing process and rule requirements for both individuals seeking initial licensing and facilities seeking renewal licensing. Joint Program Contractor Project. This is a project that coordinates program contract monitoring with the survey process conducted by DHS in an effort to reduce duplication. The results from ADHS surveys, complaint investigations and enforcement actions will be placed on the Health Services Advisory Group’s web portal. This will allow easy access by both contract providers and the Health Services Advisory Group. The program contractors have obtained approval from AHCCCS to use this information to help them monitor their contract with the nursing homes, instead of duplicating surveys and complaint investigations. Monthly training sessions are provided to persons interested in operating behavioral health treatment facilities. The session details the information necessary to complete the initial application. This appears to have decreased the time previously required for OBHL staff to review and initial application. Technical assistance is also extended to providers who, upon receipt of the respective statement of deficiencies, request assistance in completing the plan of correction. The assigned surveyor initially gives this assistance. When a provider requires a more in-depth assistance, a referral is made to the two OBHL surveyors whose primary responsibilities are the TATP. The affords the provider the opportunity for corrections to be made more accurately and timely while the other surveyors continue to complete survey assignments. Nursing Home Incentive Grant: The Department supported legislation that awarded a financial incentive grant to each nursing home that received a quality rating of “excellent” for two consecutive years. 36 facilities are the recipients of this one-time award. $600,000 of civil money penalty funds is being distributed to these facilities according to their total census days for projects specifically designed to enhance the quality of life for their residents. Technical assistance training program has also been utilized internally. The goal of this program aspect is two fold. The primary purpose is to improve staff understanding of rule requirements. A second goal, and of equal importance, is for the surveyors to develop a statement of deficiencies in a format that is detailed yet easy to comprehend by the provider. The subsequent internal training outcome is to maintain or improve the consistency of rule interpretation by the survey staff through verbal and written processes. Nursing Home: The Office of Long Term Care and AZ Attorney General’s Office interceded on behalf of a nursing home scheduled for closure two weeks before Christmas due to financial difficulties. Working in collaboration with AHCCCS measures were taken in order to allow the facility to quickly stabilize and transfer to a new viable owner. The Department is working on new and innovative efficiency review measures, the most exciting of which is the exploration of on-line licensure options for child and adult caregivers. This is a joint effort with the Government Information Technology Agency (GITA). Transfer of the Inspection of Child Foster Homes from the Department to DES: In the last legislative session the Department transferred the inspection of Child Foster Homes from the Department to DES. This prevented duplication of services, increased timeliness of inspections and provides better customer services to the providers. 7 Division of Licensing FY 2004 Licensing Program Surveys Conducted Complaints Investigated Enforcement Actions Taken Civil Money (Including Stipulations) Penalties Collected Childcare Facilities 3,290 1,156 93 $72,070 Assisted Living 2,337 522 69 $139,023 Behavioral Health 822 89 111 $53,170 Long Term Care 447 747 17* $40,250 Medical Facilities 710 406 18 $167,525 Special Licensing 5,346 0 0 $0.00 12,952 2,920 308 $472,038 Total * Represents State enforcement only. Other enforcement action was taken and penalties assessed at the Federal level. 8 MENTAL HEALTH • More than 170 individuals with serious mental illness from the Arizona State Hospital and 76 residents from supervisory care homes have moved into community living homes or apartments. • The 10-year-old Jason K lawsuit over children's behavioral health has been settled, and now thousands of children and families are being given renewed promise for better lives. December 2004: More than 17,000 people with serious mental illness in Maricopa County will benefit from a historic agreement in a 25-yearold class action lawsuit, Arnold vs. Sarn. In 2000, the Legislature provided approximately $42 million for services to people with mental illness. The State Auditor General recently found that more than 2,000 consumers had received help from Assertive Community Treatment teams, which provide intensive treatment for those most in need. This groundbreaking agreement sets forth a workable plan to finally Front of Civil Hospital end a costly and longstanding legal battle, but more importantly, it ensures people with mental illness in Maricopa County will receive the services they deserve. The Department of Health Services conducted a consumer satisfaction survey of nearly 2,000 mentally ill adults across Arizona, including 829 in Maricopa County. The result: 88 percent of adult consumers across the state and in Maricopa County were satisfied with their services. Governor Janet Napolitano said, "This agreement demonstrates our firm commitment to reform, and to protecting the most vulnerable members of our community. It has been a long road, it has been difficult, but this is the right answer to an incredibly challenging problem." OTHER ACCOMPLISHMENTS 1. Efficiency Review Highlights: In FY 2005 the Department of Health Services is continuing to strive for efficiency savings and should realize savings of $6.4 million. This savings represents a tremendous effort on the part of the Department and its many statewide partners. A Superior Court judge accepted the pact in December 2004. The agreement sets forth the first timetable for exiting the 25-year-old lawsuit. ACCOMPLISHMENTS • Housing for the seriously mentally ill in Maricopa County has increased by 40 percent. Today, there are 5,387 units available. • Forty-four percent of the seriously mentally ill who were homeless or living in supervisory care homes are now in apartments or homes. • More than 1,000 individuals with serious mental illness were prevented from becoming homeless. • $5.6 million in cost avoidance will come from avoiding cost increases to Medicaid-reimbursable behavioral health services by reducing contractors’ allowable administrative costs and profit. • $570,000 in savings will come from reducing allowable administrative costs for non-Medicaid funded behavioral health services. This is the result of streamlining intake and assessment processes, reducing paperwork, and reducing contractors’ administrative costs. 9 • $232,200 will come from Perational savings will account for the rest; including adding information technology staff rather than hiring consultants; consolidating personnel advertising; converting the State Hospital cafeteria to a vending operation, decreasing postage, reducing travel, reducing printing costs, eliminating some vehicles, eliminating some long distance services, and charging State Hospital patients/residents for damage. Throughout this process, the Department is continuing its collaborative efforts with other State Agencies, including: • Consolidating program applications for children with severe birth defects (Health Services, AHCCCS, DES) • Reducing tobacco use in the AHCCCS populations (Health Services, AHCCCS) • Improving the referral process and reducing medical care costs at the State Hospital (Health Services, AHCCCS, Juvenile Corrections) Entrance to Desert Sage Patient Unit at Civil Hospital. 2004 Leader of the Year. Debra Traskos RN in photo with Dr. Jerry Dennis. 2. Website for Arizona Birth/Death Records: Governor Janet Napolitano unveiled a new state web site that puts more than 400,000 historical Arizona birth and death records at the fingertips of genealogy buffs. “This powerful new tool provides professional genealogists and casual family tree researchers alike a new connection to Arizona’s past,” Governor Napolitano said. “This site enables them to save time when searching for their family roots.” 2004 Team of the year: Left to Right: Larry Nance MHPS III, James Stratton MHPS III, Sid Jelani MHPS III, Tabari Johnson MHPS III, Dawn Hopkins RN (front), Debra Traskos RN, Melinda Jaurigue MHPS IV (front), Jayne Bazeck MHPS III, Dr. Jerry Dennis. Other team members unavailable for picture include Linda Peterman RN, Trish Willemsen RN, Couzue Karbbar MHPS II. 10 Our Plan for A Healthier Future STRATEGIC PLAN FISCAL YEAR 2005-2009 LEADERSHIP FOR A HEALTHY ARIZONA • EXECUTIVE SUMMARY Department is targeting prevention and health promotion as the path to optimal health and wellness for all Arizonans and is striving to reduce health disparities in Arizona by working collaboratively with communities to improve access to public health information and resources. Strategy 2: Build and support public health infrastructures that detect, control and protect Arizonans from infectious and environmental threats and enhance the State’s ability to respond to public health emergencies: In response to increasingly diverse public health threats and emergencies, including bioterrorism, the Department is partnering with community providers and public health entities to better coordinate response efforts and to decrease the incidence of injury and disease. The Arizona Department of Health Services is one of the largest departments in Arizona State Government, with a budget of more than $1 billion and more than 1,800 employees. The Department oversees a wide array of programs and services designed to protect and ensure the health of the state’s diverse population. These include public health, emergency medical services, the state laboratory, public health data and statistics, vital records, disease control, the state’s behavioral health system, with more than 130,000 clients, the Arizona State Hospital, and the licensing and certification of health and child care facilities. In looking at the major health opportunities and challenges facing Arizona in the twenty-first century, the Department has identified four Departmental Goals that define the Department’s continuing commitment to a healthy Arizona. These goals are supported by key strategies that align with the Department’s vision and set the Department’s longterm strategic direction. Strategy 3: Enhance collection, analysis, and dissemination of data and public health surveillance efforts to support Departmental goals and programmatic and public policy decisions: The Department is working to ensure that Arizona has a viable public health system to monitor and identify diseases, health risks, and populations at risk and to rapidly disseminate information to ensure appropriate public health response. Framed by an agency description, mission statement, vision statement, and core values, the Arizona Department of Health Services 2006-2010 Strategic Plan integrates these goals and strategies and further defines them through targeted objectives and performance measures. Strategy 4: Identify, connect, and provide support for programs and practices that encourage and enable older adults to remain healthy, engaged community members: The Department is actively promoting health and good quality of life for Arizona's older adults through its Healthy Aging 2010 and Healthy Aging 2010 projects. These projects foster collaboration with local, county, tribal, and state agencies on health promotion and injury prevention for older adults. Goal #1: To promote and protect the health of Arizona’s children and adults. This goal reflects the Department's public health responsibilities and is supported by five key strategies: Strategy 1: Improve Arizonans’ Health Outcomes By Preventing Disease, Reducing Disability, And Increasing Access To Care: The 11 Our Plan for A Healthier Future Strategy 5: Recognize, involve, and communicate with public health constituencies: To ensure the success of Arizona's public health efforts, the Department is building strong relationships with other state agencies, universities, county and local health departments, federal and bi-national health entities, public health associations, advocacy organizations, and Arizona tribes. Goal #2: To ensure a comprehensive, unified behavioral health system for Arizonans. This goal reflects the Department's responsibilities for Arizona's behavioral health system and the Arizona State Hospital and is supported by seven key strategies: Strategy 1: Promote understanding of the importance of behavioral health in overall wellness: Through collaborative efforts with other organizations and the primary care system, the Department is improving suicide prevention and treatment services, improving services to persons with serious co-occurring physical and behavioral health disorders, and working to reduce the stigma associated with being a behavioral health recipient. Early Childhood Assessment, the Department is promoting service delivery excellence through implementation of best and promising practices. Strategy 2: Ensure provision of consumer and family-focused behavioral health care: The Department is actively involving consumers and families in the design, implementation and monitoring of the behavioral health system, implementing federal grievance system requirements, and expanding the oversight responsibilities of Regional Human Rights Committees to include the non-Medicaid, non-Seriously Mentally Ill population. Strategy 6: Provide a safe, secure environment for patients and staff at the Arizona State Hospital and the community at-large: The Department is monitoring and addressing current and potential factors affecting hospital safety, enhancing its hospital staff, and improving technological support at the hospital to better access and maintain patient information. Strategy 3: Enhance access to services where barriers exist: The Department is improving access to culturally competent behavioral health care, improving access to care in rural and geographically remote areas, and expanding and enhancing the statewide network of providers. Strategy 7: Ensure that data collected is reported accurately and made accessible: Actively working to improve the information and reports available to meet community needs, the Department is improving submission of claims and encounters received from providers and Regional Behavioral Health Authorities and improving the timeliness, completeness, accuracy and consistency of enrollment and disenrollment transactions and demographic data sets. Strategy 4: Establish a common practice of early behavioral health screening, referral, and assessment: In addition to implementing the 12 Our Plan for A Healthier Future Goal #3: To ensure the health and safety of all Arizonans through a comprehensive system for licensing, monitoring, and technical assistance. This goal reflects the Department's responsibilities for the regulation of health and child care services and is supported by two key strategies: Strategy 3: Support the implementation of Department goals through improved business services: Also aligned with the Governor's Efficiency Review Initiative, the Department is improving internal performance and efficiency. Current projects include securing more timely and costeffective travel services, improving procurement processes, finding statewide/agency-contracting opportunities, and developing a selfsufficient, customer-oriented copy center. Strategy 1: Increase the timeliness and effectiveness of the Department's processes for licensing and investigating regulated facilities: The Department uses a proactive regulation model that better protects the health and safety of Arizonans by increasing provider compliance with health and childcare regulations, improving efficiency of the licensing survey process, and improving staffing levels in each licensing program. Strategy 4: Develop and implement information technology system solutions to improve the delivery of public health programs: Committed to increasing customer service to internal and external customers, the Department is pursuing an E-Business strategy, which allows both internal and external customers to access, manipulate, and use agency information. The Department is defining internal and external customer requirements for agency-owned data, creating an agency Intranet solution, and providing critical business partners access to specific internal information resources. Strategy 2: Improve communications to consumers and providers: The Department is committed to working effectively with consumers and licensed providers and is enhancing communications and improving website information available to consumers. Goal #4: To deliver courteous, efficient, responsive, and cost-effective service to the agency’s external and internal customers, stakeholders, and key policymakers. This goal reflects the Department's emphasis on operational and service excellence and is supported by four key strategies: Strategy 1: Address the needs of the Department’s current and future workforce: Faced with the an aging workforce, the Department is working aggressively to determine how an aging workforce will affect the Department now and in the future and to develop and implement methods of addressing opportunities and challenges posed by an aging workforce. Strategy 2: Effectively and efficiently track and manage the agency’s resources: Aligned with the Governor's Efficiency Review Initiative, the Department is improving systems for managing and tracking the agency’s human resources and tracking of Department equipment. 13 ARIZONA DEPARTMENT OF HEALTH SERVICES Expenditures by Program Fiscal Year 2003 - 2004 PROGRAM ADMINISTRATION (ADMIN) Administrative Services Information & Technology Services (ITS)** Business & Financial Services TOTAL 22,247,026 ASSURANCE & LICENSURE (ALS) Licensure Administration Enforcement Training Child Care Licensure Health Care Licensure Certification TOTAL 11,224,391 COMMUNITY AND FAMILY HEALTH (FHS) Bureau Chief Children W/Special Health Care Needs** Women & Children Health Nutrition Oral Health Prevention & Health Promotion TOTAL 210,249,651 EPIDEMIOLOGY AND DISEASE CONTROL (EDC) Bureau Chief Bioterrorism Environmental Health HIV/AIDS/STD Services Infectious Disease Control Immunization (Vaccine) TOTAL 35,177,827 ASSISTANCE TO OTHERS STATE OTHER FUNDS 0 1,034 2,295,317 60,451 2,356,803 1,158,509 279,600 1,801,015 3,114,349 6,353,472 2,500 2,500 20,301 (2,520) (2,291) 1,121,603 1,137,093 598,264 46,423 1,296,481 476,405 450,122 4,207,308 4,404,248 519,773 198,069 2,867,694 9,329,398 578,551 300,500 STATE FUNDS 2,706,403 5,371,986 11,124,386 19,202,775 511,251 1,862,850 95,265 3,243,350 6,291,267 13,103 1,866,915 365,704 2,035,047 45,531 3,670 4,329,971 ASSISTANCE TO OTHERS OTHER FEDERAL FUNDS ASSISTANCE TO OTHERS FEDERAL TOTAL 0 153,405 345,789 188,254 687,448 0 2,860,842 8,013,092 11,373,092 22,247,026 123,126 4,168 324,545 3,279,487 3,731,326 0 1,301,936 281,248 2,123,269 7,517,938 11,224,391 0 29,187 48,231,068 689,762 961,956 2,490,804 7,895,687 248,426 91,782 12,378,416 866,385 1,432,697 6,341,954 123,603,323 287,752 580,993 133,113,104 2,167,513 52,106,569 16,269,043 137,770,993 1,229,900 705,632 210,249,651 0 129,197 2,012,369 456,845 9,087,649 460,400 2,231,642 14,378,101 43,591,270 1,369,851 3,240,759 963,060 263,687 386,794 386,794 1,527,247 2,593,793 7,007,478 349,534 2,643,612 12,594,417 1,008,248 4,606,161 968,096 18,921,037 1,168,886 8,505,398 35,177,827 Page 1 of 2 14 Arizona Department of Health Services Expenditures by Program Fiscal Year 2003-2004 – Continued EMERGENCY MEDICAL SERVICES (EMS) EMS Operations EMS Programs TOTAL 5,120,123 1,857,558 242,601 2,100,160 STATE LABORATORY SERVICES (LAB) Bureau Chief Environmental & Analytical Chemistry LAB License, Certification & Training Environmental & Clinical Microbiology Newborn Screening Lab Support & Technical Services TOTAL 9,693,737 1,647,351 464,158 857,752 1,137,811 2,468,586 274,512 6,850,170 MEDICAL AND PUBLIC HEALTH SERVICES (MPHS) Assistant Director Vital Records Health System Development Health Registry Public Health Statistic TOTAL 50,286,635 14,888,696 391,624 609,954 698,841 546,071 17,135,185 BEHAVIOR HEALTH SERVICES (BHS) Assistant Director** Community Behavioral Health** Arizona State Hospital TOTAL 845,796,324 475,312 3,568,027 52,201,466 56,244,805 117,045,528 DEPARTMENT TOTALS 1,189,795,714 2,453,295 2,453,295 0 0 (4,431) 429,565 (69,218) 6,274 (69,980) 292,211 0 11,718,064 361,150 121,514,417 1,857,558 3,262,565 5,120,123 1,642,920 974,409 960,120 3,443,169 2,468,586 204,532 9,693,737 0 2,551,356 0 4,089,445 0 3,890,823 251,091 185,018 610,081 296,204 5,233,216 4,343,105 10,632,019 1,000,000 23,350,083 361,082 361,082 80,686 171,586 2,299,084 89,401 49,555 57,826 28,264 225,046 205,586 205,586 253,661 34,676,429 692,270 11,680,651 1,366,747 1,870,538 50,286,635 126,890 601,427,492 64,165 1,117,737 10 37,094,622 121,875,567 2,785,805 24,080,992 978,238 27,845,035 601,554,382 1,181,903 37,094,632 3,813,332 788,803,287 53,179,705 845,796,324 158,538,090 36,572,952 649,785,450 40,347,352 187,506,341 1,189,795,714 ** BHS & FHS State Matching Transfer to AHCCCS Internal Service Funds Amount 138,177,990 19,468 1,327,993,172 NOTE: EXPENDITURES ARE REPORTED AS OF JUNE 30, 2003 THIRTEENTH MONTH PRIMARILY ON A CASH BASIS. Page 2 of 2 15 Arizona Department of Health Services Assistance to Others Programs Administered by Counties Fiscal Year 2003-2004 * S = STATE FUNDS * F = FEDERAL GRANT FUNDS * O = OTHER FUNDS APACHE COCHISE COCONINO COMMUNITY AND FAMILY HEALTH SERVICES (FHS) Bureau Chief F 44,172 75,559 Children w/Spec Health Care Needs F Children w/Spec Health Care Needs O Nutrition F 150,110 752,694 Nutrition O 20,497 9,192 Nutrition S 20,604 22,511 Oral Health F Oral Health S Prevention & Health Promotion F Prevention & Health Promotion O Office of Women & Children Health F 62,386 35,260 Office of Women & Children Health O 49,785 51,335 Office of Women & Children Health S 26,141 72,801 EPIDEMIOLOGY AND DISEASE CONTROL (EDC) Bioterrorism F 99,877 150,854 HIV/AIDS/STD Services F 4,586 206,910 HIV/AIDS/STD Services S 16,000 28,219 Offc of Infectious Diseases F Ofc of Infectious Diseases S 4,000 8,000 Vaccine F 35,070 124,825 MEDICAL & PUBLIC HEALTH (MPHS) Office of Assistant Dir F 171,349 Office of Assistant Dir O Office of Assistant Dir S 213,495 Health Sys Development F Health Sys Development S 130,724 137,921 403,378 GILA GRAHAM GREENLEE LA PAZ MARICOPA MOHAVE NAVAJO PIMA PINAL 48,446 66,456 750 7,750 131,115 64,356 33,819 76,060 36,141 34,326 540,759 143,461 387,323 11,891 28,074 18,930 6,255 250,801 52,025 259,344 22,993 32,850 39,395 60,000 7,738,211 839,465 84,074 227,765 36,993 73,980 23,243 1,938 9,860 7,420 6,535 577,219 8,279 69,992 3,750 759,273 160,317 9,387 44,290 277,570 87,182 13,996 36,200 SANTA CRUZ YAVAPAI YUMA TOTAL 77,702 83,138 71,526 780,848 780,848 780,848 48,500 19,990 104,631 104,631 104,631 2,480,680 1,095,342 284,432 180,654 65,159 8,920 11,274 39,666 1 31,575 754,059 1,031,514 61,302 287,474 32,030 69,720 44,516 44,516 29,187 29,187 329,468 378,870 416,678 135,905 2,621,833 81,900 56,021 100,000 94,228 545,506 117,600 27,590 21,965 18,827 18,827 492,974 66,859 46,726 127,033 88,941 19,068 191,325 174,498 1,511,175 180,386 104,406 451,275 11,650 39,305 16,510 70,651 17,309 17,565 60,412 2,929 17,129 67,091 228,664 43,865 19,174 95,744 23,716 16,894 115,957 41,376 26,125 115,278 149,787 23,367 4,000 47,645 4,000 29,690 9,094 50,510 4,000 153,170 4,000 57,785 309,689 533,266 147,309 41,415 40,000 417,325 185,242 53,053 47,942 8,000 55,795 67,815 672,821 1,528,131 321,752 101,935 72,500 1,166,278 8,000 30,550 42,093 4,000 89,304 136,721 228,456 80,214 38,456 40,000 126,905 2,593,793 3,296,311 838,130 181,806 251,687 2,452,667 142,910 115,676 116,553 104,399 419,196 163,330 400,803 206,941 97,782 195,800 199,767 2,329,415 419,196 7,823,574 2,683 950,823 480,055 224,537 202,158 20,625 114,996 161,186 113,780 154,727 3,046,279 279,991 1,262,606 1,500 326,146 2,683 180,049 190,666 382,053 543,701 638,550 BEHAVIORAL HEALTH SERVICES (BHS) Assistant Director Community Behavioral Hlth TOTAL 45,797,054 1,048,796 2,079,459 125,901 15,874,943 2,223,930 459,876 257,964 76,659 2,859,476 816,956 853,178 478,533 489,479 17,288,952 1,967,531 1,136,954 6,654,276 3,043,071 533,068 3,288,238 3,259,087 State Federal Other 125,901 15,874,943 2,223,930 459,876 257,964 76,659 44,516 125,901 15,874,943 2,223,930 459,876 257,964 76,659 44,516 29,187 2,621,833 29,187 2,621,833 545,506 1,511,175 545,506 1,511,175 2,593,793 3,296,311 2,593,793 3,296,311 838,130 181,806 251,687 2,452,667 838,130 181,806 251,687 2,452,667 2,329,415 419,196 7,823,574 2,683 950,823 Total 2,329,415 419,196 7,823,574 2,683 950,823 0 0 0 0 45,797,054 11,911,924.01 30,541,409.82 3,343,720.03 45,797,053.86 NOTE: SOME PROGRAMS ADMINISTERED BY ONE COUNTY MAY BENEFIT ONE OR MORE ADJOINING COUNTIES. Exhibit “A” 16 Arizona Department of Health Services Assistance to Others Programs Administered by Other Organizations Fiscal Year 2003-2004 * S = STATE FUNDS * F = FEDERAL GRANT FUNDS * O = OTHER FUNDS NARBHA PGBHA EXCEL OPTIONS HEALTHCARE COLO RIVER INDIAN TRIBE NAVAJO NATION PASCUA YAQUI TRIBE OTHER ARIZONA TRIBES STATE WIDE TOTALS State ASSURANCE & LICENSURE (ALS) Health Care Licensure Certification S 2,500 2,500 2,500.00 MEDICAL & PUBLIC HEALTH (MPHS) Assistant Director Assistant Director Health System Development Health System Development Public Health Statistic S F S F O 3,475,295 1,760,030 9,681,196 250,978 1,000,000 3,475,295 1,760,030 9,681,196 250,978 1,000,000 3,475,294.51 EMERGENCY MEDICAL SERVICES (EMS) Programs Programs F S 361,082 2,453,295 361,082 2,453,295 300,500 3,682,290 67,497 145,532 190,945 300,500 3,711,167 124,930 12,000 167,728 190,945 78,492 4,207,308 1,328,066 43,465,369 107,684,503 971,655 59,897 536,477 2,893,074 3,720,121 824,345 29,788 121,410 85,537 4,207,308 1,328,066 43,465,369 107,728,380 1,016,829 59,897 536,477 2,893,074 3,720,121 824,345 29,788 121,410 10 44,690 361,150 8,474,746 137,021,393 32,644,429 10 126,890 361,150 37,094,622 601,427,492 121,514,417 121,514,416.86 367,838,062 950,032,828 145,206,970 EPIDEMIOLOGY AND DISEASE CONTROL (EDC) Bureau Chief S HIV/AIDS/STD Services F HIV/AIDS/STD Services S Infectious Disease Control S Infectious Disease Control F Vaccine F FAMILY HEALTH SERVICES (FHS) Bureau Chief Children's W/Special H/C Needs Children's W/Special H/C Needs Children's W/Special H/C Needs Nutrition Nutrition Nutrition Prevention & Health Promotion Office of Women & Children Health Office of Women & Children Health Office of Women & Children Health Oral Health Oral Health F S F O F O S F S F O F S BEHAVIORAL HEALTH SERVICES (BHS) Assistant Director Assistant Director Assistant Director Community Behavioral Health Community Behavioral Health Community Behavioral Health F O S F O S TOTALS 25,595 40,077 8,000 22,196 2,045 3,282 17,356 4,000 2,500 30,170 4,200 1,500 4,112,105 58,247,473 13,728,514 1,669,215 33,921,349 5,194,817 1,432,417 25,610,164 3,563,533 21,406,139 345,567,602 65,365,289 76,092,292 40,788,926 30,606,115 432,415,530 9,684 2,500 43,877 5,320 76,500 38,549 520,436 740,701 539,075 238,585 68,719 1,357,005 793,126 73,053 Federal Other Total 2,500 1,760,030.02 9,681,196.14 250,977.62 1,000,000.00 361,082.46 361,082 2,453,295 2,453,295.19 300,500.00 300,500 3,711,167 124,930 12,000 167,728 190,945 3,711,167.12 124,930.00 12,000.00 167,728.25 190,945.00 85,536.56 4,207,307.50 1,328,065.56 43,465,369.03 107,728,379.80 1,016,829.44 59,896.50 536,477.39 2,893,073.68 3,720,121.23 824,345.43 29,788.18 121,410.00 10.00 126,890.00 361,150.00 37,094,622.17 601,427,492.08 156,964,931 0 3,475,295 1,760,030 9,681,196 250,978 1,000,000 647,860,926 85,537 4,207,308 1,328,066 43,465,369 107,728,380 1,016,829 59,897 536,477 2,893,074 3,720,121 824,345 29,788 121,410 10 126,890 361,150 37,094,622 601,427,492 121,514,417 950,032,828 NOTE: PROGRAMS ADMINISTERED PRIMARILY BY NON-PROFIT ORGANIZATIONS AND INDIANS TRIBES FOR RECIPIENTS QUALIFYING UNDER THE PROGRAMS. OPTIONS HEALTHCARE IS A FOR-PROFIT ORGANIZATION Exhibit “B” 17 Arizona Department of Health Services Arizona State Hospital Financial Summary Fiscal Year 2003-2004 Collections: Patient Care Collections to General Fund $779,588 Patient Care Collections to Az State Hosp Fund - RTC 8,506,935 Patient Care Collections to Az State Hosp Fund - Title XIX 2,563,777 Non-Patient Care Collection to General Fund 2,987 Total Collections $11,853,287 Funding Sources (General Operations Based on Budget Allocations): * Personal Services and Related Benefits - General Fund $29,433,601 All Other Operating - General Fund/Az State Hosp Fund 12,496,195 Rental Income 726,185 Endowment Earnings 650,000 Patient Benefit Fund 30,500 Donations 18,000 Psychotropic Medications 63,500 Community Placement - General Fund 5,574,100 Community Placement - Az State Hosp Fund 1,130,700 Total Funding $50,122,781 Expenditures: * Personal Services and Related Benefits Professional and Outside Services** Travel (In-State) Travel (Out-of-State) Food Other Operating Capital Equipment*** Assistance to Others Total Cost of Operations * Excludes SVP Program. ** Contract Physicians, Outside Hospitalization Costs, Outside Medical Services, and privitization of support services. ***The negative amount in the Capital Equipment line reflects a transfer from DOA construction for the purchase of Pyxis machines resulting in a credit to expenses until the machines are paid for through the Administrative Adjustment process during FY05. Daily Costs by Treatment Program:**** Medical Psychiatric Adolescent Treatment Special Psychiatric Rehabilitation Psychiatric Rehabilitation Forensic - Restoration to Competency Forensic Rehabilitation Average $29,576,695 8,297,569 58,218 577 0 4,913,377 (43,608) 6,704,800 $49,507,628 ****Rates became effective 11/01/01. 18 $437 $656 $465 $401 $409 $340 $401 Communicable Disease Summary Number Of Reported Cases Of Selected Notifiable Diseases By Category For Each County, Arizona, 2003 DISEASES Vaccine Preventable Measles Mumps Pertussis Rubella Congenital Rubella Syndrome Haemophilus influenzae b (invasive disease in children < 5 years old) Central Nervous System Aseptic Meningitis Meningococcal Disease Viral Encephalitis - Total Enteritides Amebiasis Campylobacteriosis Cholera Cryptosporidiosis E. coli O157:H7 Giardiasis Salmonellosis (except S. Typhi and S. Paratyphi) Salmonella Paratyphi A Salmonella Paratyphi B Salmonella Paratyphi C Shigellosis Typhoid Fever Mycosis Coccidioidomycosis (Valley Fever) Hepatitides Hepatitis A Hepatitis B (acute) Hepatitis B, Perinatal Hepatitis C (acute) Hepatitis D Hepatitis E Hepatitis Non-A Non-B Tuberculosis Pulmonary TB Total TB Arizona Apache Cochise Coconino Gila Graham Greenlee La Paz Maricopa Mohave Navajo Pima Pinal Santa Cruz Yavapai Yuma 1 1 128 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 1 75 0 0 0 0 4 0 0 0 0 2 0 0 0 0 29 0 0 0 0 0 0 0 0 0 0 0 0 0 0 15 0 0 0 0 0 0 0 8 0 0 0 1 0 0 0 2 3 0 1 0 0 0 1 1516 34 28 0 0 0 32 0 0 7 1 0 1 0 0 0 0 0 0 0 0 0 1 0 1140 26 21 31 1 0 10 0 0 196 4 0 42 1 0 11 0 0 15 0 0 31 0 4 43 850 1 6 41 256 782 3 4 0 566 2 1 57 0 0 0 2 30 0 0 0 8 0 0 10 0 0 0 1 10 0 0 0 4 0 0 66 0 0 1 7 31 1 0 0 12 0 0 5 0 0 0 2 9 0 0 0 1 0 1 8 0 0 0 3 11 0 0 0 2 0 0 0 0 0 0 0 1 0 0 0 0 0 0 2 0 0 0 1 1 0 0 0 1 0 28 464 1 5 28 168 380 2 4 0 338 1 0 5 0 0 1 16 19 0 0 0 5 0 0 14 0 1 0 3 19 0 0 0 7 0 11 147 0 0 7 36 151 0 0 0 101 1 1 12 0 0 1 5 36 0 0 0 54 0 1 13 0 0 0 2 14 0 0 0 24 0 0 16 0 0 3 3 33 0 0 0 6 0 0 2 0 0 0 5 24 0 0 0 3 0 2695 1 5 11 7 6 0 6 2019 39 4 449 99 4 23 11 280 283 3 7 0 0 0 0 1 0 1 0 0 0 8 7 0 0 0 0 0 3 5 0 0 0 0 0 2 3 0 0 0 0 0 1 2 0 2 0 0 0 0 1 0 0 0 0 0 7 1 0 0 0 0 0 151 180 3 2 0 0 0 8 14 0 0 0 0 0 3 2 0 1 0 0 0 50 39 0 0 0 0 0 14 14 0 0 0 0 0 2 3 0 0 0 0 0 2 7 0 1 0 0 0 28 4 0 0 0 0 0 251 295 3 5 0 0 0 0 3 4 0 0 0 0 3 3 165 195 1 2 2 3 21 24 29 30 1 2 2 2 21 25 19 Number Of Reported Cases Of Selected Notifiable Diseases By Category For Each County, Arizona, 2003 - Continued DISEASES Sexually Transmitted Genital Herpes Gonorrhea Gonococcal PID Resistant Gonorrhea Syphilis (primary and secondary) Syphilis-Total Chlamydia Zoonoses/Vectorborne Brucellosis Colorado Tick Fever Dengue Ehrlichiosis Hantavirus Pulmonary Syndrome Human Rabies Lyme Disease Malaria Plague Relapsing Fever, Tickborne Rocky Mtn. Spotted Fever St. Louis Encephalitis Tularemia West Nile Virus Other Legionellosis Listeriosis Streptococcal Group A (Invasive) Streptococcal Group B (Invasive disease in infants<30 days old) Streptococcus pneumoniae (Invasive) Reyes Syndrome Toxic Shock Syndrome Botulism Vibrio spp. (except toxogenic V. cholerae) Vancomycin resistant Enterococcus spp. (VRE) Yersiniosis (except Y. pestis) Arizona Apache Cochise Coconino Gila Graham Greenlee La Paz Maricopa Mohave Navajo Pima Pinal Santa Cruz Yavapai Yuma 910 3576 0 2 186 1094 12785 20 41 0 0 3 15 372 4 26 0 0 0 5 149 12 26 0 0 2 5 417 3 9 0 0 0 4 97 5 9 0 0 0 11 78 0 2 0 0 0 0 10 4 1 0 0 0 2 31 583 2683 0 2 132 824 7764 8 26 0 0 2 4 151 13 98 0 0 0 7 425 194 468 0 0 40 125 2392 32 109 0 0 2 77 319 4 5 0 0 4 6 62 10 19 0 0 1 4 185 18 54 0 0 0 5 333 1 0 0 0 0 0 4 17 0 0 1 5 1 12 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 1 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 1 11 0 0 0 5 0 6 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 1 3 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 21 12 260 0 0 6 0 0 4 0 1 12 0 0 1 0 0 0 0 0 1 0 0 0 12 8 149 2 0 14 0 0 7 2 2 48 0 0 12 0 0 0 2 1 5 1 0 0 42 718 0 9 0 19 0 27 0 0 0 0 2 17 0 1 0 1 1 39 0 0 0 2 0 3 0 0 0 0 0 5 0 0 0 2 0 1 0 0 0 1 0 3 0 0 0 1 29 423 0 5 0 8 1 30 0 0 0 0 0 16 0 0 0 0 8 96 0 3 0 4 1 38 0 0 0 0 0 1 0 0 0 0 0 5 0 0 0 0 0 4 0 0 0 0 1013 7 6 0 23 0 19 0 15 0 2 0 0 0 3 0 622 7 30 0 10 0 196 0 42 0 1 0 15 0 15 0 Notes: Non-resident cases have been excluded. Cases with unknown county of residence are included in the Arizona total. Streptococcus pneumoniae is lab reportable only. Haemophilus influenzae b includes all invasive H. influenzae b, not just meningitis. Meningococcal Disease includes all invasive disease caused by Neisseria meningitidis, not just meningitis. Animal rabies is not included. PID is Pelvic Inflammatory Disease. Resistant Gonorrhea includes PPNG, penicillinase producing Neisseria gonorrhoeae, a form of gonorrhea which destroys penicillin, and CHRNG, chromosomally mediated resistant Neisseria gonorrhoeae, a form of gonorrhea which is resistant to penicillin. Source:Arizona Department of Health Services, Bureau of Epidemiology and Disease Control Services, Office of Infectious Disease Services, Infectious Disease Epidemiology Section, Tuberculosis Elimination Section, Vector-Borne/Zoonotic Disease Section and Office of HIV/STD Services. 20 For more information about Arizona Department of Health Services programs, goals, and services, please contact the Public Information Office at 602-542-1001, or visit us on the web at www.azdhs.gov Janet Napolitano, Governor Catherine R. Eden, Director 150 North 18th Avenue Phoenix, Arizona 85007