MARICOPA COUNTY RISK MANAGEMENT ANNUAL REPORT FISCAL YEAR 2011-12 TABLE OF CONTENTS I. EXECUTIVE SUMMARY II. CLAIMS DIVISION III. SAFETY DIVISION IV. ENVIRONMENTAL DIVISION V. ADMINISTRATIVE DIVISION VI. STATISTICS AND COVERAGE RISK MANAGEMENT ANNUAL REPORT EXECUTIVE SUMMARY Presented herein is the Maricopa County Risk Management Annual Report for the fiscal year July 1, 2011 through June 30, 2012. This report contains summaries of the fiscal year’s losses and costs for Maricopa County’s (County) auto liability, auto physical damage, general liability, medical malpractice, property damage, workers’ compensation, professional liability, environmental liability, environmental property damage and unemployment exposures. This report, along with ongoing quarterly reports to County departments during the year, are intended to assist departments in recognizing the nature and extent of their losses to implement and improve their loss control and prevention programs. Structure and Mission As of June 30, 2012, the Risk Management Department (Department) completed its 31st year administering the County’s self-insurance program. Risk Management’s mission is to provide claims management, safety and loss control consultations and training, environmental consultations and insurance coverage services to Maricopa County departments, districts, and Trust members so they can reduce or eliminate loss. The vision is to be recognized as a leader in Risk Management, and relied upon for a County-wide risk management philosophy and culture. Risk Management’s primary activities are: • • • • • • • • • Risk consulting Insurance procurement above self-insured retention levels Maricopa County Self-Insured Risk Trust Fund management and financing Administration and monitoring of third party administrators adjusting workers’ compensation and unemployment claims Investigation and disposition of casualty and property claims and lawsuits Safety training, reporting, and compliance Loss control programs Environmental investigation, remediation, and reporting Contractual indemnification and insurance requirement language standards and review. The Department is divided into four operating divisions: Claims, Safety, Environmental, and Administration. Highlights for each division are included herein. The Department strives to accomplish its mission with assistance and direction from the Maricopa County Board of Supervisors, the Maricopa County Self-Insured Risk Trust Fund Board of Trustees, and the County Manager. The Director of Risk Management reports to the County Manager. I-1 Self-Insured Trust Fund Arizona Revised Statute (ARS) § 11-981 authorizes the County to self-insure, or procure insurance from any insurer authorized by the State of Arizona Department of Insurance, or both. Insurance (defined in Title 20 ARS) includes, but is not limited to; auto liability, auto physical damage, general liability, medical malpractice, property, workers’ compensation, professional liability, environmental liability, environmental property damage and unemployment insurance. Upon establishment of the self-insurance program, the County is required to designate a Risk Trust Administrator (Director, Risk Management), and establish a trust. The Risk Trust is funded by an allocation of funds from General Fund and Non-General Fund departments and Special Districts, or such other funding techniques permitted by State statute and authorized by the Risk Trust’s Board of Trustees. A Board of Trustees assists Risk Management to coordinate the Risk Trust’s activities and affairs. Trustees, United States citizens and residents of Maricopa County, are appointed by the Maricopa County Board of Supervisors (BOS) and the County Manager. During Fiscal Year FY11-12, the following individuals were members of the Board of Trustees: Trustee District/Appointment Trustee BOS District One BOS District Two BOS District Three BOS District Four BOS District Five BOS Chairman County Manager Les Clark Joel Sterrett, Chair Thomas Katsenes Steven Beeghley Rey Valenzuela BOS Chairman Shelby Scharbach FY11-12 Results During the three year period of FY09-10 through FY11-12, the Risk Trust’s assets decreased $12,323,650, or 19.52% from $63,134,669 to $50,811,019. During the same period, the Trust’s liabilities increased $38,691,034, or 42.10%, from $91,891,866 to $130,582,900. The deficit in Risk Trust net assets is a result of a spend down of the Risk Trust fund in fiscal years when user departments were only charged for administrative costs even though claims and insurance continued to be paid by Risk Management on behalf of user departments. Maricopa County’s population approximates 3.8 million. It is the 4th most populous County in the United States. According to the U.S. Census Bureau, more than half of the state’s population resides in Maricopa County with a 24 percent increase in population during the past decade. The actual number of County and MIHS employees varies from month to month. For FY11-12 and FY10-11, actual positions were 16,757 and 17,150 respectively. Size and growth, while economically positive, can negatively impact claim frequency. Risk Management’s emphasis on responsible claim handling and a strong proactive loss prevention and safety program is designed to keep any increase in claims frequency to a minimum. I-2 Cost of Risk Cost of Risk is a comparison of the Risk Management program and costs of claims and claims related expenses to the County’s overall expenditures or budget in the fiscal year. The effectiveness of a risk management program can be reflected in this comparison since the cost of a risk management program includes paid claims (amounts paid in the fiscal year without regard to the year the claim arose), insurance premiums, safety and loss control programs, and operational and administrative expenses, against the total County's expenditures or budget. For FY09-10, the Cost of Risk was 1.01%, and increased in FY11-12 to 1.32%. Risk Management’s commitment is to maintain this measure at or below 2%. Claims and Premiums Auto Liability General Liability Medical Malpractice Environmental Liability Property/Auto Physical Damage Workers' Compensation Unemployment Premiums Subtotal Other Expenses Legal Expenses Actuary Fees Broker Fees Consulting and Management Fees Claims Administration Service Fees Workers’ Compensation Taxes Administrative Subtotal Total Risk Management Costs Total County Expenditures TOTAL COST AS A PERCENTAGE OF COUNTY EXPENDITURES Notes: 1. 2. 3. ACTUAL FY09-10 $1,714,581 $1,448,516 $1,649,324 $0 $249,392 $4,701,475 $1,810,153 $3,623,022 $15,196,463 ACTUAL FY10-11 $571,090 $4,657,481 $178,350 $0 $670,842 $5,527,232 $1,315,009 $3,788,533 $16,708,537 ACTUAL FY11-12 $1,073,578 $3,884,430 $4,706,365 $1,633,492 $75,589 $4,441,728 $1,608,813 $3,766,441 $21,190,436 $4,900,396 $42,100 $59,001 $82,943 $601,899 $415,367 $2,172,557 $8,274,263 $23,470,726 $4,193,937 $44,400 $59,000 $69,790 $656,260 $518,609 $2,346,738 $7,888,734 $24,597,271 $7,467,154 $55,980 $59,000 $41,991 $759,000 $408,091 $2,280,774 $11,071,990 $32,262,426 $2,318,510,352 $2,486,658,082 $2,446,649,088 1.01% 0.99% 1.32% Paid claims represents the amount paid in the fiscal year regardless of occurrence date and does not include Reported But Not Paid (RBNP) or Incurred But Not Reported (IBNR) reserves. Amounts as valued for the period through June 30, 2012, as reported in the Advantage Financial System. County expenditures do not include internal service funds per Internal Audit recommendation. I-3 CLAIMS DIVISION The Risk Management Claims Division is staffed with a manager, supervisor, three senior adjusters, one junior adjuster, and three administrative employees. The Division is committed to reducing Maricopa County’s cost of risk through prudent claim and litigation management arising from the County’s employee, auto, property and liability exposures. The Division also manages the County’s workers’ compensation and unemployment claims through two third-party claim administrators. Claims and lawsuits are investigated, evaluated and then either denied or resolved via litigation or settlement. Litigated matters are assigned to either in-house counsel within the County Attorney’s Office or outside counsel pursuant to contract. Thereafter, the Division manages the assigned attorneys to minimize expense and obtain expeditious and fair resolutions. The Division also manages the Subsequent Remedial Measures Program, the purpose and intent of which is to assist departments in (1) identifying the root cause(s) of events which have precipitated a Notice of Claim and/or lawsuit against Maricopa County and its employees, agents and volunteers, and (2) formulating a subsequent remedial measures plan designed to mitigate future claims and/or lawsuits arising out of the same or substantially similar root cause(s). The Division also manages the Roundtable Program for high exposure and other sensitive claims. This program assists the Division, the defendant departments and employees, agents and volunteers, and defense counsel with the formulation and critical review of litigation tactics, strategies, and related evidentiary issues. Fiscal Year 11-12 Summary In Fiscal Year (FY) 11-12, the Division managed 2,569 new workers’ compensation, auto liability, auto physical damage, general liability, environmental liability, environmental property damage, professional liability, medical malpractice, and property claims, a decrease of 737 claims, which is a 22.29% decrease from FY10-11. CLAIM COUNTS BY FY WORKERS COMPENSATION PROPERTY DAMAGE PROFESSIONAL LIABILITY MEDICAL MALPRACTICE FY 11/12 GENERAL LIABILITY FY 10/11 ENVIROMENTAL PROPERTY DAMAGE FY 09/10 ENVIRONMENTAL LIABILITY AUTO PHYSICAL DAMAGE AUTO LIABILITY 0 500 II-1 1000 1500 2000 It should be noted that there were 495 property and auto physical damage claims attributed to the October 5, 2010 hail storm, which were included in the FY10-11 claim counts. While the filing of new claims decreased, the relative severity of the claims significantly increased from FY1011. For all such claims and lawsuits, the Division paid $23,030,597, an increase of $5,688,366, which is an increase of 33% from FY10-11. PAYMENTS MADE BY FY WORKERS COMPENSATION PROPERTY DAMAGE PROFESSIONAL LIABILITY MEDICAL MALPRACTICE FY 11/12 FY 10/11 GENERAL LIABILITY FY 09/10 ENVIROMENTAL PROPERTY DAMAGE ENVIRONMENTAL LIABILITY AUTO PHYSICAL DAMAGE AUTO LIABILITY $0 $1,000,000 $2,000,000 $3,000,000 $4,000,000 $5,000,000 $6,000,000 $7,000,000 $8,000,000 $9,000,000 The Division also provided the following services to County departments and districts: • Management of the County’s third-party workers’ compensation claim administrator that adjusts employee workers’ compensation claims. In FY11-12, 1,443 new workers’ compensation claims were re-opened or filed by County employees, a decrease of 322, which is a decrease of 18.24% from FY10-11. In addition to claim adjusting, Risk Management’s vendors conduct bill/invoice reviews and apply available discounts when injured County employees utilize a Preferred Provider Organization (PPO) (a medical services network). In FY11-12, the County realized a net savings of $3,203,531, which equates to a 51% savings from billed charges and a 6% increase in savings over FY 10-11 results. II-2 ADVANTAGE BILL REVIEW $8,000,000 $7,000,000 $6,000,000 $5,000,000 $4,000,000 $3,000,000 FY 09/10 FY 10/11 FY 11/12 $2,000,000 $1,000,000 $0 Bille d Charge s Allowable s Ne t Savings • Recovery of $562,940.19 in subrogation on claims against third parties, and $469,493.75 in subrogation on workers’ compensation claims. • Consultation services to departments concerning coverage, exposures, perils, risk management issues, and pending claims and litigation. • Review of indemnity and insurance requirements for County contracts. • Oversight of vendors and contractors providing Risk Management services, auto and property appraisals, auto repair and structured settlement services. • Coordination of claim adjusting and recovery from the County’s property, aviation and crime insurance policies, as well as from the County’s excess liability and medical malpractice insurers. • Development of a database to track and monitor County volunteers for purpose of workers’ compensation and Risk Trust liability coverage. To date, over 100 programs and over 4,000 volunteers have been identified and included within the database. II-3 SAFETY DIVISION The focus of the Risk Management Safety Division is collaborating with other departments countywide to innovatively develop safety programs which assist in meeting strategic goals. Risk mitigation, loss reduction and compliance are achieved by interaction with departments utilizing a variety of proven safety strategies reducing negative outcomes and increasing productivity. Our goal is to mitigate exposures thus minimizing preventable injuries/accidents. Our road map to success is a four-step process: 1. Obtain management’s support of County safety policies. 2. Train employees in safe work practices and safety/hazard awareness and identification. 3. Identify potential risks and develop safer, less risky alternatives to accomplish the task or process. 4. Maintain an effective, comprehensive and compliant accident/incident control program. This four-step process and the cooperation of the various departments have been instrumental in reducing injuries and vehicle accidents. Two examples of continually improving departmental safety performance are the Injury Incident Rate and Vehicle Collision Claims as noted below. In FY11-12, workers’ compensation data realized an overall decrease of 33 recordable injuries. There were 498 injuries in FY11-12 versus 531 injuries in FY10-11. The injury incident rate has been in a steady decline over the past three years. The County’s overall rate reduction from FY09-10 to FY11-12 was 0.28 with a total injury severity (cost) reduction of $1,818,221.40. Injury Incident Rate FY 11-12 FY 10-11 FY 09-10 3.2 3.25 3.3 3.35 3.4 3.45 3.5 3.55 3.6 3.65 3.7 Additionally, in FY11-12 there was overall decrease of 68 vehicle collision claims. There were 256 vehicle collisions in FY11-12 versus 324 vehicle collisions in FY10-11. The collision incident rate has also been in a steady decline over the past three years. The County’s overall vehicle collision incident rate reduction from FY09-10 to FY11-12 was 3.48. III-1 Collision Incident Rate FY 11-12 FY 10-11 FY 09-10 0 2 4 6 8 10 12 14 The Risk Management Safety Division offers a total solution for safety awareness and safety compliance training. We will continue partnering with all County departments to reduce the injury incident rate and collision incident rate utilizing the following Safety strategies: Risk Management Safety Training SafeStart: In 2011, the Risk Management Safety/Environmental Divisions implemented the SafeStart Program. Eight Safety/Environmental Consultants completed training and qualified as SafeStart Instructors. In October 2011, they began introducing SafeStart to the Flood Control District Operations Division. Over the next 6 months, sixty (60) Flood Control District employees attended and completed the first phase of the SafeStart program. Road Builder: The Maricopa County and Gateway Community College’s Road Builder Heavy Equipment Certification Program graduated four (4) County employees in 2012. This includes one student who also completed an AS degree in Heavy Equipment Operation. These employees completed 120 hours of college credit, for a cost savings to the County of $9,000. Maricopa County Equipment Training Network: The job of keeping hundreds of County employees trained and qualified on over 40 types of equipment is a difficult task. County Departments such as Maricopa County Department of Transportation (MCDOT), Flood Control District, Waste Resources and Recycling Management and Maricopa County Sheriff’s Office have joined together with the Safety Division to develop a program to manage this training. On-Site Safety Training Programs: Due to staffing issues, not all departments can send employees to off-site training, thus the Safety Division provides training at employee worksites focused on the needs of the department. This training can be task or program specific or targeted to re-educate employees in safe procedures. Targeted training often addresses an increase in accidents or near misses. Examples of targeted training include: • Personal Protective Equipment--unique to more hazardous activities, such as fall protection. III-2 • • Heat Stress Awareness--for employees working outside during summer months. Safe Lifting and Back Injury Prevention. Examples of routine training offered at multiple locations to accommodate the scheduling needs of departments include: • • • • Defensive Driving Hazard Communication Bloodborne Pathogen Awareness Fire Extinguisher Awareness and Emergency Evacuation. An example of special circumstance training that arises from unusual conditions of employment is the Safety in the Field -- Personal Safety Awareness for Public Health course. Provisions for departments to provide their own training due to 24-hour operations are: • • • Train-the-Trainer programs for Animal Care and Control Department Slips, Trips and Falls Hazard Communication Commercial Driver’s License (CDL): Several County employees are required to drive commercial vehicles to perform their duties at the County. These employees require specialized training and a CDL from Motor Vehicles Department (MVD) to drive these vehicles. In order to minimize department down time, the Safety Division’s fleet safety consultant provides on-site programs. These include: • • • • Providing a three-day training program to prepare employees to take the written examination required to obtain a CDL from the MVD. Serving as a third party tester for MVD. The Fleet Safety Consultant provides approved and recognized testing services as required by the State for employees, so that they do not have to go back to MVD for the hands-on testing. Providing all CDL annual training to departments requiring CDL drivers. Administering the required substance abuse monitoring program. Off-site Safety Training: Requires an off-site location due to the type of training. • Welding Safety Training and Certification -- All County departments that have cutting and welding activities require training to comply with OSHA and ANSI safety requirements. Training and certification is administered by an outside contractor. • Collision Avoidance Driving Safety -- This course is two hours of classroom driver safety and a one hour field exercise. Employees operate vehicles through a course to learn parking lot backing, lane change and serpentine and evasive maneuvers. The Safety Division also instructs various other driver safety classes such as Utility Truck, Trailer Towing Safety and Defensive Driving. III-3 Safety Fair: The 2012 Safety Fair was a great success. Ninety-three (93) safety classes were taught with 2,841 people attending. The Flood Control District won the Safety Bowl competition; Waste Resources and Recycling Management won the Big Dig; and the Flood Control District’s Office Safety Contest was very popular with employees. Additional Safety Strategies: The Safety Division uses a wide variety of recognized safety program techniques in addition to training to keep County employees safe. These include: • • • • • • Facilities and Field Inspections Departmental Program Reviews Departmental Policy and Procedure Development and Review Safety Committees Job Safety Analysis Accident Investigations With Corrective Actions/Recommendations. As Maricopa County continues developing safety management systems, it is necessary that each level of management take a proactive role in safety improvement. Management commitment, front-line supervision and accountability are the keys to sustain a successful safety processes and reduce unsafe work practices. III-4 ENVIRONMENTAL DIVISION The Environmental Division of Risk Management conducts remedial investigations and takes action to minimize County environmental liability as determined by law, regulation, statute, and/or court order. The Division provides leadership in the area of pollution prevention and environmental management, and has developed a proactive assessment and action process that mitigates environmental liabilities, saving the County in the cost of remedial action and regulatory penalties. Possible environmental liability costs of known sites have been reduced from previous estimates of over $500 million for FY95-96, to approximately $8,823,373 for FY11-12. This fiscal year the Division: • • • • • • • • • Continued to cooperate with Arizona Department of Environmental Quality (ADEQ) in conducting site characterization of groundwater contamination at the Cave Creek Landfill. Two new groundwater wells were installed. A soil vapor pilot test was conducted at the deep soil vapor monitoring well. Soil contamination discovered during demolition of the Durango Vehicle Wash Facility was investigated and characterized. Soil and groundwater sampling was completed. Continued to participate with the Hassayampa Steering Committee in working towards the remediation of the Hassayampa Superfund Site. Completed in-house assessments and remedial oversight for industrial hygiene, indoor air quality and mold (43), asbestos (113) and lead paint (8). This represents a 588% increase in these types of projects since Risk Management first brought them in-house in FY 2007. Settled claim by Maricopa Air Quality Department against Maricopa County Solid Waste Department and Allied Waste for Title V Air permit violations at the Queen Creek Landfill. County’s share of the settlement was $818,000. Revised Hazard Communication Training to comply with OSHA’s recent Globally Harmonized System (GHS) amendments and began testing delivery to County employees via live webinar. Conducted inspections of County owned and maintained drywells. Recommendations were turned over to Facilities Maintenance for required repairs and for best practices repairs. These repairs help reduce regulatory liability and general liability for the County. Previously, a consultant had been paid to inspect the drywells as part of a larger storm water project. Assisted Facilities Management, Superior Courts, Real Estate, Maricopa County Sheriff’s Office (MCSO), Maricopa County Department of Transportation (MCDOT), Juvenile and Adult Probation, Flood Control District, Legal Defender, Environmental Services, Animal Control, Maricopa County Attorney’s Office, Assessor, Agricultural Exchange, WIC, Solid Waste, Public Health, Medical Examiner, and the Library District in environmental studies, hazardous waste reviews and clean-ups, and conducting indoor air quality review, asbestos and lead paint surveys. Continued to provide sound environmental compliance information to requesting departments. IV-1 The Division recognizes that environmental risks are capable of being managed through risk control and prevention measures. These measures include separation of hazardous materials, effective pollution prevention and loss control techniques, redundant controls and safety mechanisms, double and triple containment of tanks and flow tubes, emergency response plans, and effective training of employees. The Division will continue to seek to implement these measures. IV-2 ADMINISTRATIVE DIVISION The Administrative Division is responsible for procuring the insurance policies above the County’s self-insured retention, providing certificates of insurance to County departments, preparing the annual user charges for services, preparing the annual budget and financial statements for the Risk Trust, and providing administrative support to the other divisions within the department. Included in this report is a comparison of the assets and liabilities of the Risk Trust over a three-year period, the trend of the current insurance market, a budget summary, and the financial statements through fiscal year ended June 30, 2012. Self-Insured Trust Fund Combined Balance Sheet Comparison FY09-10, FY10-11, FY11-12 Assets Liabilities Net Assets (deficit) Audited FY09-10 $63,134,669 $91,891,866 ($28,757,197) Audited FY10-11 $63,644,422 $133,427,607 ($69,783,185) Audited FY11-12 $ 50,811,019 $130,582,900 ($ 79,771,881) During the FY09-10 through FY11-12 period, the Risk Trust’s assets decreased $12,323,650, or 19.52%, from $63,134,669 to $50,811,019. During the same period, the Trust’s liabilities increased $38,691,034, or 42.10%, from $91,891,866 to $130,582,900. The deficit in Risk Trust net assets is a result of a spend down of the Risk Trust fund in fiscal years when user departments were only charged for administrative costs even though claims and insurance continued to be paid by Risk Management on behalf of user departments. The Risk Trust began billing user departments for the full costs of claims and insurance and administrative costs in FY99-00. On an annual basis, the Risk Trust funding plan calculates the total Risk Management’s expenses for the fiscal year and the next year’s claims and claims related expenses. The County does not fund the Risk Trust for all reserves; however, the reserves are part of the liability calculation. It is not the intent of the funding plan to decrease the deficit, but to continue to fund for the next year’s claims and claims related expenses. Insurance Policies Risk Management continually analyzes insurance market trends. Due to recent claims and weather related events, it is expected that insurance premiums in all lines of coverage will increase. However, experts differ over whether or not the “hard” insurance market of the last few years may abate. Potential increases in annual premium costs may not be as great as in the past years. Risk Management works closely with our insurance broker to aggressively pursue reasonable insurance coverages to protect the County. At the close of this fiscal year, the County’s major insurance policies are as follows: V-1 Coverage Policy Period Limits Deductible/SIR General Liability (Excess Liability) 3/1/12 – 3/1/13 $15 million $35 million $5 million SIR Medical Malpractice 12/4/11 – 12/4/12 $25 million $5 million SIR Workers’ Compensation 7/1/12 – 7/1/13 $25 million $2 million SIR Property Damage 7/1/12 – 7/1/13 $500 million $100,000 per occ. Budget Summary The expenditure budget for the Risk Management Department for FY11-12 was $56,912,696, of which $2,068,388 was for personnel costs, $317,770 supplies and services, and $54,526,538 was for insurance, legal, and claims and claims related expenditures. On a percentage basis, 95.81% of Risk Management’s budget is committed to insurance, legal, claims and claim related expenditures. The revenue budget for the Risk Management Department for FY11-12 was $16,231,190, of which $15,756,190 was from user charges and $475,000 from interest earnings. On a percentage basis, 97.07% of the revenue is from user charges. These user charges are based on actuarially estimated claims payments and insurance projections Risk Management will pay on behalf of County departments. Note: The auditors have not reviewed and are not providing an opinion as to the information disclosed in the annual report. V-2 TOTAL COST SUMMARY CHART FY09-10 TO FY11-12 FY 11-12 Workers’ Compensation Property Damage Paid Reserves Professional Liability Medical Malpractice General Liability Environmental Property Environmental Liability Auto Physical Damage FY 10-11 Auto Liability Workers’ Compensation Property Damage Professional Liability Medical Malpractice General Liability Environmental Property Environmental Liability FY 09-10 Auto Physical Damage Auto Liability Workers’ Compensation Property Damage Professional Liability Medical Malpractice General Liability Environmental Property Environmental Liability Auto Physical Damage Auto Liability $0 $2,000,000 $4,000,000 $6,000,000 $8,000,000 $10,000,000 $12,000,000 $14,000,000 $16,000,000 $18,000,000 Notes: 1. Dollars paid listed above represents payments on claims by event date, not actual payment date. Due to lag time in resolution and payment of claims, the figures from FY09-10 give a truer picture as these claims have had time to mature. 2. Amounts as valued on June 30, 2012, as reported by the RiskMaster system except for Workers’ Compensation amounts as valued on June 30, 2012, as reported by the Pinnacle system. 3. Unemployment not included. 4. Small dollar amounts may not be visible on the chart, but they are included in the data. VI-1 TOTAL COST SUMMARY TABLE FY09-10 TO FY11-12 Auto Physical Environmental Auto Liability Damage Liability FY 09-10 FY 10-11 FY 11-12 Environmental Property Damage General Liability Medical Malpractice Professional Liability Property Damage Worker’s Compensation $ Paid $444,008 $322,984 $720 $9,301 $3,892,227 $4,667,075 $249,122 $10,331 $4,657,371 Open Reserves $128,712 $4,000 $1,479,280 $0 $12,753,128 $4,251,256 $0 $9,669 $366,638 Total Incurred5 $572,721 $326,984 $1,480,000 $9,301 $16,645,355 $8,918,332 $249,122 $20,000 $5,024,009 $ Paid $943,263 $817,653 $0 $33,406 $793,137 $86,819 $374,271 $1,237,460 $3,042,319 Open Reserves $2,398,090 $235,981 $0 $16,091 $2,961,081 $1,511,162 $968 $144,636 $325,114 Total Incurred5 $3,341,353 $1,053,634 $0 $0 $3,754,217 $1,597,982 $375,239 $1,382,096 $3,367,433 $ Paid $66,573 $210,683 $0 $0 $70,628 $4,222 $135,045 $2,550 $2,309,301 Open Reserves $143,180 $115,578 $0 $2 $621,661 $388,388 $2,028 $50,002 $2,439,421 Total Incurred5 $209,753 $326,262 $0 $2 $692,289 $392,610 $137,073 $52,552 $4,748,722 Notes: 1. Dollars paid listed above represents payments on claims by event date, not actual payment date. Due to lag time in resolution and payment of claims, the figures from FY09-10 give a truer picture as these claims have had time to mature. 2. Amounts as valued on June 30, 2012, as reported by the RiskMaster system except for Workers’ Compensation amounts as valued on June 30, 2012, as reported by the Pinnacle system. 3. Unemployment not included. 4. Total Incurred = $ Paid plus Open Reserves, minus Total Recoveries. 5. The totals are derived using both dollars and cents. The cents are removed for presentation purposes and all dollar amounts are rounded to the nearest dollar. VI-2 TOTAL CLAIMS SUMMARY TABLE FY09-10 TO FY11-12 FY09-10 Department # Claims FY10-11 $ Paid # Claims FY11-12 $ Paid # Claims $ Paid ADULT PROBATION 65 $227,397 75 $104,163 66 $88,411 ANIMAL CONTROL 96 $406,610 96 $86,903 76 $55,253 CLERK OF SUPERIOR COURT 17 $68,340 31 $111,473 22 $25,579 CORRECTIONAL HEALTH 84 $69,219 55 $55,850 72 $61,720 COUNTY ASSESSOR 9 $40,695 11 $32,261 13 $19,393 COUNTY ATTORNEY 58 $1,520,344 68 $1,364,687 44 $78,212 ELECTIONS DEPARTMENT 6 $7,660 15 $33,354 4 $5,754 ENVIRONMENTAL SERVICES 45 $22,468 57 $94,498 39 $17,209 EQUIPMENT SERVICES 14 $73,034 32 $275,655 5 $1,777 HUMAN SERVICES 30 $57,319 34 $32,813 23 $36,094 JUVENILE PROBATION 83 $445,394 106 $259,547 114 $204,024 LEGAL ADVOCATE 0 $62,002 3 MARICOPA MEDICAL CENTER 376 $0 3 $0 $5,810,512 422 $776,171 383 $504,901 MEDICAL EXAMINER 7 $8,436 25 $22,960 15 $29,379 OFFICE OF ENTERPRISE TECH 8 $79,621 9 $3,173 11 $31,470 PARKS & RECREATION 15 $19,012 26 $30,123 14 $137,345 PLANNING AND DEVELOPMENT 11 $32,668 4 $5,704 12 $15,174 PUBLIC DEFENDER 36 $124,393 26 $16,580 22 $27,729 PUBLIC FIDUCIARY 7 $11,069 3 $1,109 7 $2,067 PUBLIC HEALTH 38 $52,013 52 $215,461 38 $42,823 PUBLIC WORKS 244 $493,707 465 $717,711 175 $264,708 RISK MANAGEMENT 19 $620,756 10 $44,906 5 SHERIFF 906 $3,911,909 937 $2,722,856 824 $990,471 TRIAL COURTS 48 $73,507 48 $45,647 39 $40,811 ALL OTHERS 78 $15,054 120 $274,723 73 $111,018 $14,253,139 2730 $7,328,328 TOTAL Notes: 2300 2099 $7,680 $2,799,002 1. Dollars paid listed above represents payments on claims by event date, not actual payment date, and does not include RBNP or IBNR reserves. Due to lag time in resolution and payment of claims, the figures from FY09-10 give a truer picture of the cost of these claims as they have had time to mature. 2. Number of claims represents the number of claims for the year in which the event occurred. 3. Amounts as valued on June 30, 2012, as reported by the RiskMaster system except for Workers’ Compensation amounts as valued on June 30, 2012, as reported by the Pinnacle system. 4. Unemployment not included. 5. All dollar amounts are rounded to the nearest dollar. The totals are first derived from the non-rounded amounts then rounded. VI-3 TOTAL NUMBER OF CLAIMS SUMMARY CHART FY09-10 TO FY11-12 FY 09-10 FY 11-12 FY 10-11 48 85 343 1226 53 1 349 791 1223 191 473 1 3 0 112 1 55 220 5 37 FY 09-10 to FY 11-12 Auto Physical Damage Automobile Liability 1483 Environmental Liability Environmental Property Damage 237 General Liability 3821 Medical Malpractice 1013 Professional Liability 395 Property 115 9 Workers' Compensation Notes: Unemployment not included. VI-4 1 23 1372 104 349 63 0 53 3 TOTAL NUMBER OF CLAIMS SUMMARY TABLE FY09-10 TO FY11-12 FY 09-10 FY 10-11 FY 11-12 Auto Physical Damage 343 791 349 Automobile Liability 85 104 48 Environmental Liability 53 0 0 Environmental Property Damage 1 1 1 General Liability 473 349 191 Medical Malpractice 55 37 23 Professional Liability 1 5 3 Property Damage 63 220 112 Workers' Compensation 1226 1223 1372 TOTAL 2300 2730 2099 Notes: 1. 2. 3. 4. Number of claims paid represents the amount of claims for the year in which the event occurred. Unemployment not included. Small dollar amounts may not be visible on the chart, but they are included in the data. The Environmental Liability, Environmental Property Damage was previously not included in the report. The Professional Liability types were previously included with the General Liability Claim Type. This FY is the first year we have provided the data broken out separately. VI-5 AUTO LIABILITY LOSS SUMMARY FY09-10 TO FY11-12 FY09-10 Department # Claims FY10-11 $ Paid # Claims FY11-12 $ Paid # Claims $ Paid ADULT PROBATION 2 $0 4 $0 2 $0 AIR QUALITY 1 $50 1 $0 1 $3,067 ANIMAL CONTROL 6 $38,001 2 $750 1 $0 CLERK OF SUPERIOR COURT 0 $0 1 $0 0 $0 CONSTABLES 0 $0 2 $5,333 0 $0 COUNTY ATTORNEY 1 $2,447 0 $0 0 $0 ENVIRONMENTAL SERVICES 3 $368 5 $4,437 2 $2,417 EQUIPMENT SERVICES 1 $4,906 0 $0 0 $0 JUVENILE PROBATION 0 $0 1 $0 2 $0 LEGAL DEFENDER 0 $0 1 $1,089 0 $0 LIBRARY DISTRICT 0 $0 2 $6,278 0 $0 MARICOPA MEDICAL CENTER 2 $3,218 3 $430 1 $0 MEDICAL EXAMINER 0 $0 0 $0 3 $6,107 OFFICE OF ENTERPRISE TECH 0 $0 0 $0 1 $4,783 PARKS & RECREATION 0 $0 1 $806 0 $0 PLANNING & DEVELOPMENT 2 $2,595 0 $0 2 $2,590 PUBLIC HEALTH 0 $0 2 $0 4 $10,521 PUBLIC WORKS 18 $45,316 19 $111,943 10 $17,972 RISK MANAGEMENT 1 $434 0 $0 1 $718 SCHOOLS 0 $0 1 $2,408 0 $0 SHERIFF 45 $346,671 57 $809,787 16 $18,399 TRIAL COURTS 1 $0 0 $0 0 $0 ALL OTHERS 2 $0 2 $0 2 $0 TOTALS 85 $444,008 $943,263 48 $66,573 Notes: 104 1. Dollars paid listed above represents payments on claims by event date, not actual payment date, and does not include RBNP or IBNR reserves. Due to lag time in resolution and payment of claims, the figures from FY09-10 give a truer picture of the cost of these claims as they have had time to mature. 2. Number of claims represents the number of claims for the year in which the event occurred. 3. Amounts as valued on June 30, 2012, as reported by the RiskMaster system. 4. All dollar amounts are rounded to the nearest dollar. The totals are first derived from the non-rounded amounts then rounded. VI-6 AUTO PHYSICAL DAMAGE SUMMARY FY09-10 TO FY11-12 FY09-10 Department # Claims FY10-11 $ Paid # Claims FY11-12 $ Paid # Claims $ Paid ADULT PROBATION 15 $14,760 37 $50,742 28 $901 AIR QUALITY 12 $217 8 $4,564 5 $3,628 ANIMAL CONTROL 20 $11,552 33 $740 16 $178 CONSTABLES 5 $1,823 8 $5,030 5 $12,271 CORRECTIONAL HEALTH 1 $500 1 $0 1 $0 COUNTY ASSESSOR 2 $500 1 $0 0 $0 COUNTY ATTORNEY 5 $0 15 $14,250 5 $4,620 ELECTIONS DEPARTMENT 0 $0 2 $8,154 0 $0 ENVIRONMENTAL SERVICES 21 $9,205 28 $10,937 16 $7,334 EQUIPMENT SERVICES 5 $10,991 16 $47,623 3 $0 HUMAN SERVICES 8 $1,776 2 $116 0 $0 JUVENILE PROBATION 2 $0 14 $803 5 $5,507 LEGAL DEFENDER 1 $0 2 $1,993 0 $0 LIBRARY DISTRICT 0 $0 3 $5,800 2 $111 MARICOPA MEDICAL CENTER 3 $3,025 4 $1,959 4 $0 MEDICAL EXAMINER 0 $0 1 $155 3 $3,558 OFFICE OF ENTERPRISE TECH 2 $890 3 $458 3 $3,670 PLANNING & DEVELOPMENT 3 $16,677 2 $5,522 6 $7,688 PUBLIC DEFENDER 1 $2,663 1 $0 5 $8,831 PUBLIC HEALTH 1 $0 11 $9,795 7 $1,299 PUBLIC WORKS 50 $50,104 219 $141,216 51 $23,657 SCHOOLS 0 $0 $2,871 0 $0 SHERIFF 181 $198,301 2 348 $501,137 173 $125,572 TRIAL COURTS 1 $0 3 $3,789 1 $0 ALL OTHERS 4 $0 27 $0 10 $1,859 $322,984 791 $817,653 349 $210,683 TOTALS Notes: 343 1. Dollars paid listed above represents payments on claims by event date, not actual payment date, and does not include RBNP or IBNR reserves. Due to lag time in resolution and payment of claims, the figures from FY09-10 give a truer picture of the cost of these claims as they have had time to mature. 2. Number of claims represents the number of claims for the year in which the event occurred. 3. Amounts as valued on June 30, 2012, as reported by the RiskMaster system. 4. All dollar amounts are rounded to the nearest dollar. The totals are first derived from the non-rounded amounts then rounded. VI-7 ENVIRONMENTAL LIABILITY LOSS SUMMARY FY09-10 TO FY11-12 FY09-10 FY10-11 FY11-12 # Claims $ Paid # Claims $ Paid # Claims $ Paid PUBLIC WORKS 53 $720 0 $0 0 $0 TOTALS 53 $720 0 $0 0 $0 Department Notes: 1. Dollars paid listed above represents payments on claims by event date, not actual payment date, and does not include RBNP or IBNR reserves. Due to lag time in resolution and payment of claims, the figures from FY09-10 give a truer picture of the cost of these claims as they have had time to mature. 2. Number of claims represents the number of claims for the year in which the event occurred. 3. Amounts as valued on June 30, 2012, as reported by the RiskMaster system. 4. All dollar amounts are rounded to the nearest dollar. The totals are first derived from the non-rounded amounts then rounded. VI-8 ENVIRONMENTAL PROPERTY DAMAGE FY09-10 TO FY11-12 FY09-10 Department # Claims FY10-11 $ Paid # Claims FY11-12 $ Paid # Claims $ Paid EQUIPMENT SERVICES 0 $0 1 $33,406 0 $0 PUBLIC WORKS 1 $9,301 0 $0 1 $0 TOTALS 1 $9,301 1 $33,406 1 $0 Notes: 1. Dollars paid listed above represents payments on claims by event date, not actual payment date, and does not include RBNP or IBNR reserves. Due to lag time in resolution and payment of claims, the figures from FY09-10 give a truer picture of the cost of these claims as they have had time to mature. 2. Number of claims represents the number of claims for the year in which the event occurred. 3. Amounts as valued on June 30, 2012, as reported by the RiskMaster system. 4. All dollar amounts are rounded to the nearest dollar. The totals are first derived from the non-rounded amounts then rounded. VI-9 GENERAL LIABILITY LOSS SUMMARY FY09-10 TO FY11-12 FY09-10 Department # Claims FY10-11 $ Paid # Claims FY11-12 $ Paid # Claims $ Paid ADULT PROBATION 2 $0 3 $0 1 $0 ANIMAL CONTROL 18 $3,256 6 $1,832 9 $1,443 CLERK OF SUPERIOR COURT 4 $0 0 $0 2 $0 CORRECTIONAL HEALTH 6 $0 2 $5,223 0 $0 COUNTY ATTORNEY 40 $1,208,418 34 $101,278 15 $0 COUNTY MANAGERS OFFICE 1 $1,500 4 $28,018 0 $0 ENVIRONMENTAL SERVICES 4 $0 3 $389 1 $0 FLOOD CONTROL 1 $0 2 $0 0 $0 JUVENILE PROBATION 2 $0 0 $0 0 $0 LEGAL DEFENDER 2 $0 2 $28,000 2 $6,829 LIBRARY DISTRICT 1 0 1 0 1 0 MARICOPA MEDICAL CENTER 19 $9,475 19 $35,100 13 $44 MEDICAL EXAMINER 0 $0 4 $0 2 $10,330 PLANNING & DEVELOPMENT 3 $12,199 1 $0 1 $0 PUBLIC DEFENDER 18 $0 16 $0 9 $1,330 PUBLIC FIDUCIARY 1 $0 1 $0 1 $0 PUBLIC HEALTH 3 $0 1 $0 1 $0 PUBLIC WORKS 64 $298,351 49 $104,799 22 $3,526 RECORDER 1 $0 2 $73,020 1 $35,000 RISK MANAGEMENT 14 $597,687 6 $36,492 0 $0 SCHOOLS 1 $0 1 $0 0 $0 SHERIFF 226 $1,754,161 141 $358,112 76 $11,677 TRIAL COURTS 22 $7181 15 $195 13 $448 WORKFORCE MGT & DEV 1 $0 2 $20,679 1 $0 ALL OTHERS 19 $0 34 $0 20 $0 TOTALS 473 $3,892,227 349 $793,137 191 $70,628 Notes: 1. Dollars paid listed above represents payments on claims by event date, not actual payment date, and does not include RBNP or IBNR reserves. Due to lag time in resolution and payment of claims, the figures from FY09-10 give a truer picture of the cost of these claims as they have had time to mature. 2. Number of claims represents the number of claims for the year in which the event occurred. 3. Amounts as valued on June 30, 2012, as reported by the RiskMaster system. 4. All dollar amounts are rounded to the nearest dollar. The totals are first derived from the non-rounded amounts then rounded. VI-10 MEDICAL MALPRACTICE LOSS SUMMARY FY10-11 TO FY11-12 FY09-10 Department # Claims FY10-11 $ Paid # Claims FY11-12 $ Paid # Claims $ Paid CORRECTIONAL HEALTH 43 $29,496 24 $14,770 20 $4,222 MARICOPA MEDICAL CENTER 12 $4,637,579 13 $72,049 2 $0 NON-JURISDICTIONAL 0 $0 0 $0 1 $0 TOTALS 55 $4,667,075 37 $86,819 23 $4,222 Notes: 1. Dollars paid listed above represents payments on claims by event date, not actual payment date, and does not include RBNP or IBNR reserves. Due to lag time in resolution and payment of claims, the figures from FY09-10 give a truer picture of the cost of these claims as they have had time to mature. 2. Number of claims represents the number of claims for the year in which the event occurred. 3. Amounts as valued on June 30, 2012, as reported by the RiskMaster system. 4. All dollar amounts are rounded to the nearest dollar. The totals are first derived from the non-rounded amounts then rounded. VI-11 PROFESSIONAL LIABILITY LOSS SUMMARY FY09-10 TO FY11-12 FY09-10 Department # Claims FY10-11 $ Paid # Claims FY11-12 $ Paid # Claims $ Paid COUNTY ATTORNEY 0 $0 3 $1,230,367 3 $2,550 LEGAL DEFENDER 0 $0 1 $7,093 0 $0 MARICOPA MEDICAL CENTER 1 $10,331 1 $0 0 $0 TOTALS 1 $10,331 5 $1,237,460 3 $2,550 Notes: 1. Dollars paid listed above represents payments on claims by event date, not actual payment date, and does not include RBNP or IBNR reserves. Due to lag time in resolution and payment of claims, the figures from FY09-10 give a truer picture of the cost of these claims as they have had time to mature. 2. Number of claims represents the number of claims for the year in which the event occurred. 3. Amounts as valued on June 30, 2012, as reported by the RiskMaster system. 4. All dollar amounts are rounded to the nearest dollar. The totals are first derived from the non-rounded amounts then rounded. VI-12 PROPERTY DAMAGE LOSS SUMMARY FY09-10 TO FY11-12 FY09-10 Department # Claims FY10-11 $ Paid # Claims FY11-12 $ Paid # Claims $ Paid ADULT PROBATION 1 $0 2 $23,915 0 $0 AIR QUALITY 2 $0 4 $0 1 $0 ANIMAL CONTROL 2 $1,230 8 $0 8 $0 CONSTABLES 0 $0 0 $0 1 $0 CORRECTIONAL HEALTH 0 $0 0 $0 1 $0 COUNTY ASSESSOR 0 $0 0 $0 1 $500 COUNTY ATTORNEY 0 $0 1 $1,151 0 $0 ELECTIONS DEPARTMENT 1 $699 0 $0 0 $0 ENVIRONMENTAL SERVICES 3 $564 1 $0 3 $0 EQUIPMENT SERVICES 1 $4,770 1 $6,075 0 $0 HUMAN SERVICES 5 $4,532 3 $0 1 $0 LIBRARY DISTRICT 0 $0 0 $0 2 $0 MARICOPA MEDICAL CENTER 3 $70,397 4 $1,033 6 $3,116 MEDICAL EXAMINER 0 $0 1 $1,208 0 $0 OFFICE OF ENTERPRISE TECH 1 $38,899 2 $0 3 $18,148 PARKS & RECREATION 3 $12,352 3 $7,273 5 $29,493 PUBLIC FIDUCIARY 0 $0 0 $0 1 $0 PUBLIC HEALTH 3 $3,479 7 $51,430 5 $739 PUBLIC WORKS 23 $33,385 147 $243,465 56 $58,213 RECORDER 1 $699 0 $0 0 $0 RISK MANAGEMENT 1 $0 0 $0 0 $0 SHERIFF 12 $78,115 35 $38,721 17 $24,365 TRIAL COURTS 1 $0 1 $0 1 $472 TOTALS 63 $249,122 220 $374,271 112 $135,045 Notes: 1. Dollars paid listed above represents payments on claims by event date, not actual payment date, and does not include RBNP or IBNR reserves. Due to lag time in resolution and payment of claims, the figures from FY09-10 give a truer picture of the cost of these claims as they have had time to mature. 2. Number of claims represents the number of claims for the year in which the event occurred. 3. Amounts as valued on June 30, 2012, as reported by the RiskMaster system. 4. All dollar amounts are rounded to the nearest dollar. The totals are first derived from the non-rounded amounts then rounded. VI-13 UNEMPLOYMENT LOSS SUMMARY – PAID IN YEAR FY09-10 TO FY11-12 Department FY09-10 FY10-11 FY11-12 $ Paid $ Paid $ Paid ADULT PROBATION $94,963 $41,087 $50,375 AIR QUALITY $40,138 $58,126 $43,242 $9,695 $6,010 $11,433 CLERK OF SUPERIOR COURT $59,988 $45,545 $32,349 CORRECTIONAL HEALTH $54,186 $70,487 $53,198 COUNTY ASSESSOR $20,864 $27,167 $8,880 COUNTY ATTORNEY $34,174 $41,940 $51,004 ELECTIONS $47,996 $50,201 $34,192 EMPLOYEE HEALTH INITIATIVES $21,740 $6,720 $0 ENVIRONMENTAL SERVICES $42,191 $13,069 $7,931 EQUIPMENT SERVICES $10,718 $4,800 $8,880 FINANCE $11,037 $815 $0 $9,360 $11,006 $2,061 $238,578 $189,162 $158,193 JUSTICE COURTS $19,612 $24,598 $21,626 JUVENILE PROBATION $78,640 $74,044 $42,783 LIBRARY $18,605 $8,417 $13,722 MARICOPA MEDICAL CENTER $371,276 $181,678 $383,120 PLANNING & DEVELOPEMENT $64,542 $28,320 $0 PUBLIC DEFENDER $10,662 $13,831 $4,363 PUBLIC HEALTH $62,369 $74,031 $59,215 PUBLIC WORKS $29,000 $0 $35,057 SHERIFF $95,162 $76,743 $72,493 TRIAL COURTS $164,529 $121,528 $49,072 ALL OTHERS $200,130 $502,978 $91,931 $1,810,153 $1,672,302 $1,235,120 ANIMAL CONTROL HUMAN RESOURCES HUMAN SERVICES TOTALS Notes: 1. Dollars paid represents the amount paid for the fiscal year. There are no reserves for unemployment. 2. Amounts as valued on June 30, 2012, as reported by the Advantage Financial System. VI-14 WORKERS’ COMPENSATION LOSS SUMMARY FY09-10 TO FY11-12 FY09-10 Department # Claims FY10-11 $ Paid # Claims FY11-12 $ Paid # Claims $ Paid ADULT PROBATION 45 $212,638 29 $29,506 35 $87,510 AIR QUALITY 6 $1,387 6 $7,488 9 $11,977 ANIMAL CONTROL 50 $352,571 47 $83,581 42 $53,632 CLERK OF SUPERIOR COURT 13 $68,340 26 $111,473 18 $23,966 CORRECTIONAL HEALTH 34 $39,222 28 $35,857 50 $57,498 COUNTY ASSESSOR 6 $40,195 10 $32,261 12 $18,893 COUNTY ATTORNEY 12 $309,478 15 $17,641 21 $71,042 ELECTIONS 5 $6,961 12 $25,200 4 $5,754 ENVIRONMENTAL SERVICES 14 $12,331 20 $78,736 17 $7,458 EQUIPMENT SERVICES 7 $52,367 14 $188,551 2 $1,777 HUMAN SERVICES 17 $51,012 28 $32,697 20 $36,094 JUSTICE COURTS 7 $5,482 8 $13,496 10 $903 JUVENILE PROBATION 79 $445,394 91 $258,744 107 $198,517 LIBRARY DISTRICT 8 $0 7 $8,966 9 $33,636 $501,741 MARICOPA MEDICAL CENTER 336 $1,076,488 378 $665,599 357 MEDICAL EXAMINER 7 $8,436 19 $21,597 7 $9,385 OFFICE OF ENTERPRISE TECH 5 $39,832 3 $2,714 3 $4,870 PARKS & RECREATION 9 $6,661 8 $22,044 7 $107,852 PUBLIC DEFENDER 17 $121,730 9 $16,580 7 $17,568 PUBLIC FIDUCIARY 5 $11,069 2 $1,109 4 $1,821 PUBLIC HEALTH 31 $48,534 31 $154,237 21 $30,264 PUBLIC WORKS 35 $56,529 31 $116,287 35 $161,340 SHERIFF 442 $1,534,662 356 $1,015,099 542 $810,459 TRIAL COURTS 23 $66,326 29 $41,663 24 $39,891 ALL OTHERS 13 $89,730 16 $61,195 9 $15,453 TOTALS 1226 $4,657,371 1223 $3,042,319 1372 $2,309,301 Notes: 1. Dollars paid listed above represents payments on claims by event date, not actual payment date, and does not include RBNP or IBNR reserves. Due to lag time in resolution and payment of claims, the figures from FY09-10 give a truer picture of the cost of these claims as they have had time to mature. 2. Number of claims represents the number of claims for the year in which the event occurred. 3. Amounts are as valued on June 30, 2012, as reported by the Pinnacle system. 4. All dollar amounts are rounded to the nearest dollar. The totals are first derived from the non-rounded amounts then rounded. VI-15