V A L L E Y M E T R O Transit Performance Report F Y 2 0 12 (J U LY 1, 2 0 11 - J U N E 3 0, 2 0 12 ) VA L L E Y M E T R O . O R G COST EFFICIENCY & SERVICE EFFECTIV ENE S S | PERFORM A NCE RE SULT S System Summary FY 2012 Performance Indicator Light Rail System Total % Change from FY11 Fixed Route Paratransit Vanpool Total Boardings 57,489,998 856,347 1,145,501 13,553,490 73,045,336 5.16% Percent of Total Boardings 78.70% 1.17% 1.57% 18.55% — — Vehicle Revenue Miles 28,686,261 5,679,244 5,777,291 2,435,946 42,578,741 -1.7% Operating Cost Per Revenue Mile $7.47 $5.81 $0.62 $11.87 $6.57 4.98% Boardings Per Revenue Mile 2.00 0.15 0.20 5.56 1.72 6.96% Average Fare $0.83 $2.29 $3.11 $0.88 $0.89 1.48% Farebox Recovery 22.2% 5.9% 99.3% 41.1% 23.3% 3.4% Operating Cost Per Boarding $3.73 $38.54 $3.13 $2.13 $3.83 -1.85% Subsidy Per Boarding $2.90 $36.25 $0.02 $1.26 $2.94 -2.82% information 5IF1SPQåYFESPVUFMFWFMSFQPSUJOHJTTUJMMVOEFSSFWJFXGPSGVSUIFSBOBMZTJT"SFWJTFE513XJMMCFQVCMJTIFEBUBMBUFSEBUF XIJDIXJMMJODPSQPSBUFUIJTEBUB Transit Performance Report (TPR) • FY 2012 (July 1, 2011 - June 30, 2012) 2 COST EFFICIENCY & SERVICE EFFECTIV ENE S S | PERFORM A NCE RE SULT S FY 2012 Transit Performance Report (TPR) The annual Transit Performance Report (TPR) provides information to the Board of Directors and member cities concerning ridership, operating costs, fare revenue, and performance indicators for region-wide transit services including the following transportation modes: • Fixed Route Bus • Light Rail • Paratransit (Demand Response) • Vanpool 1FSGPSNBODFUBSHFUTUIBUXFSFEFWFMPQFEBTQBSUPGUIF4FSWJDF&GGFDUJWFOFTTBOE&GæDJFODZ4UVEZJOBSFCFJOHVQEBUFEBTQBSUPGUIF7BMMFZ .FUSP0QFSBUJPOT4UBOEBSETTUVEZ(JWFOUIFPOHPJOHEJTDVTTJPOTPOIPXUPBQQSPQSJBUFMZVQEBUFUIFQFSGPSNBODFUBSHFUT UIF':513EPFT not include performance targets. 'PSUIF':513 XFIBWFDIBOHFENFUIPEPMPHZVTFEJOBDDPVOUJOHGPSBOESFQPSUJOHUSBOTJUQFSGPSNBODFEBUB*OHFOFSBMBHSFBUFSTDPQF PGPQFSBUJOHBDUJWJUJFTIBTCFFOJODPSQPSBUFEUPDPOGPSNXJUI/5%TUBOEBSET"TBSFTVMU TPNFæOBODJBMNFBTVSFTBSFOPUEJSFDUMZDPNQBSBCMFUP previous years data. To deal with the accounting change and afford the reader the opportunity to compare prior year results under the same accounting standard, we have generated the results in this report using the historical accounting method, which will be most useful to compare QSJPSZFBSSFTVMUTUP': Dashboard Indicators: (indicate performance trend versus prior year) Green Indicates the trend is positive (Greater than 3% improvement) White Indicates the trend is neutral (Current Year Results are within 3% of prior year) Red Indicates the trend is negative (Greater than 3% decline) Transit Performance Report (TPR) • FY 2012 (July 1, 2011 - June 30, 2012) 3 C OS T EFFIC IENCY & SERV ICE EFFEC T I V ENES S | PERFORMANCE RE SULT S Bus Farebox Recovery Ratio Operating Cost Per Boarding 100% $5.00 90% $4.50 Includes: • Local • Circulator • Express • LINK • RAPID • Rural Routes 80% $4.00 70% $3.50 60% $3.00 50% $2.50 40% $2.00 20% $1.00 Service Reductions -PDBMSPVUFT  BOE 10% $0.50 FIXED ROUTE (SYSTEM-WIDE) 30% 24.1% 22.0% 22.2% $3.77 $3.73 2011 2012 $1.50 $0.00 0% 2010 2011 2012 Route Eliminations q -PDBMSPVUFTBOE q 3VSBM3PVUF8JDLFOCVSH New Routes q &YQSFTTSPVUF#VDLFZF&YQSFTT • Circulator routes - Scottsdale Miller Rd Trolley and Avondale ZOOM q -PDBMSPVUFst Avenue $3.50 2010 Operating Cost Per Revenue Mile 'JYFESPVUFTFSWJDFSFEVDFESFWFOVFNJMFTCZ PSCZ NJMFT Operating Subsidy Per Boarding $10.00 $3.00 $2.66 $2.94 $2.90 $9.00 $8.00 $7.00 $2.50 $6.00 $2.00 $7.08 $7.47 2011 2012 $5.90 $5.00 $1.50 $4.00 $3.00 $1.00 $2.00 $0.50 $1.00 $0.00 $0.00 2010 2011 2012 2010 Transit Performance Report (TPR) | FY 2012 (July 1, 2011 - June 30, 2012) 4 C OS T EFFIC IENCY & SERV ICE EFFEC T I V ENES S | PERFORMANCE RE SULT S Bus FIXED ROUTE (SYSTEM-WIDE) Includes: • Local • Circulator • Express • LINK • RAPID • Rural Routes Average Fare Annual Increase / Decrease in Total Boardings 15% $1.00 $0.90 12% $0.84 $0.83 $0.80 $0.83 9% $0.70 6% $0.60 3% $0.50 0% $0.40 -6% $0.30 -9% $0.20 -12% $0.10 -15% $0.00 -18% 2010 2011 2012 4.9% -1.37% -15.22% 2010 2011 2012 Annual Increase / Decrease in Weekday Total Boardings Annual Increase / Decrease in Saturday Average Boardings 15% 15% 12% 12% 9% 9% 6% 4.44% 3% 6% 3% 1.24% 0% 0% -6% -6% -9% -9% -12% -12% -15% 8.98% -14.08% -15% -18% -1.77% -14.08% -18% 2010 2011 2012 2010 2011 2012 Transit Performance Report (TPR) | FY 2012 (July 1, 2011 - June 30, 2012) 5 C OS T EFFIC IENCY & SERV ICE EFFEC T I V ENES S | PERFORMANCE RE SULT S Bus Annual Increase / Decrease in Sunday Average Boardings FIXED ROUTE (SYSTEM-WIDE) 15% Includes: • Local • Circulator • Express • LINK • RAPID • Rural Routes 12% 9% 6% 3.82% 5.69% 3% 0% -6% -9% -12% -15% -18% -16.58% 2010 2011 2012 Boardings Per Revenue Mile 'JYFESPVUFTFSWJDFQSPWJEFEGFXFSSFWFOVFNJMFT DPNQBSFEUP': PS NJMFT  5.0 4.5 4.0 3.5 3.0 2.5 2.0 1.69 1.88 2.00 2011 2012 1.5 1.0 0.5 0.0 2010 Transit Performance Report (TPR) | FY 2012 (July 1, 2011 - June 30, 2012) 6 C OS T EFFIC IENCY & SERV ICE EFFEC T I V ENES S | PERFORMANCE RE SULT S Transit Performance Report (TPR) | FY 2012 (July 1, 2011 - June 30, 2012) 7 C OS T EFFIC IENCY & SERV ICE EFFEC T I V ENES S | PERFORMANCE RE SULT S Light Rail Farebox Recovery Ratio Operating Cost Per Boarding 100% $5.00 90% $4.50 80% $4.00 70% $3.50 60% $3.00 50% $2.50 41% 40% 30% 33% 28% $2.72 $2.42 $2.13 $2.00 $1.50 20% $1.00 10% $0.50 0% $0.00 2010 2011 2010 2012 Operating Subsidy Per Boarding 2011 2012 Operating Cost Per Revenue Mile $50.00 $3.00 $40.00 $2.50 $2.00 $30.00 $1.96 $20.00 $1.62 $1.50 $1.26 $15.00 $1.00 $10.00 $0.50 $5.00 $0.00 $12.43 $12.90 $11.87 $1.00 2010 2011 2012 2010 2011 2012 Transit Performance Report (TPR) | FY 2012 (July 1, 2011 - June 30, 2012) 8 C OS T EFFIC IENCY & SERV ICE EFFEC T I V ENES S | PERFORMANCE RE SULT S Boardings Per Revenue Mile 13.6 13 12 JONJMMJPOT Light Rail Total Boardings 12.1 6.0 5.0 11 4.5 10 4.0 8 3.5 7 3.0 6 2.5 5 2.0 4 1.5 3 2010 5.56 5.5 12.8 2011 2012 5.32 4.57 1.0 0.5 0.0 2010 2011 2012 On-Time Performance 100% 95.80% 97.5% 97.2% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2010 2011 2012 Transit Performance Report (TPR) | FY 2012 (July 1, 2011 - June 30, 2012) 9 C OS T EFFIC IENCY & SERV ICE EFFEC T I V ENES S | PERFORMANCE RE SULT S Transit Performance Report (TPR) | FY 2012 (July 1, 2011 - June 30, 2012) 10 COST EFFICIENCY & SERVICE EFFECTIV ENE S S | PERFORM A NCE RE SULT S PROP OSI T I ON 4 0 0 Paratransit Paratransit Operating System 5IJTEBUBSFQSFTFOUT1SPQPTJUJPOGVOEJOHVTFE to fund service for ADA certified passengers only. Each operating system may include more than one KVSJTEJDUJPO5IFWBMVFTJOUIFo1SPQPTJUJPOo column represents the amount reimbursed or DSFEJUFEUPFBDIKVSJTEJDUJPOJO':BOENBZOPU DPSSFMBUFUPUIFBNPVOUPG1SPQPTJUJPOGVOEJOH a jurisdiction spent that year. System Operating Cost is the total operating cost for each operating system. East Valley Dial-a-Ride • East Valley Dial-a-Ride includes the cities of Chandler, Gilbert, Mesa, Scottsdale and Tempe • Phoenix Dial-a-Ride includes the cities of Phoenix, Avondale, Goodyear, Tolleson and Paradise Valley System Operating Cost $5,777,425 $9,411,479 61.39% $0 $2,620,334 0% Mobility Services $216,238 $729,600 29.64% Peoria Dial-a-Ride $100,722 $903,468 11.15% $10,769,685 $16,848,817 63.92% $0 $1,400,700 0% $193,218 $431,037 44.83% $15,334 $661,287 2.32% $17,072,622 $33,006,722 51.72% Glendale Dial-a-Ride Phoenix Dial-a-Ride information Proposition 400 Proposition 400 as a Percentage of Total Operating Costs RideChoice Scottsdale Cab Surprise Dial-a-Ride TOTAL Transit Performance Report (TPR) • FY 2012 (July 1, 2011 - June 30, 2012) 11 COST EFFICIENCY & SERVICE EFFECTIV ENE S S | PERFORM A NCE RE SULT S Paratransit Farebox Recovery Ratio The Americans with Disabilities Act (ADA) of 1990 is federal law which prohibits discrimination against persons with disabilities in public accommodations, including public transportation. On-time performance measures how many ADA boardings occurred within 30 minutes of the pick-up time given to the passenger at the time of their reservation. Operating Cost Per Boarding 10% $50.00 9% $45.00 8% 7% 6% $40.00 6.8% 6.3% $34.69 $35.17 $36.25 $25.00 4% $20.00 3% $15.00 2% $10.00 1% $5.00 2012 $68.26 $70.00 97.35% 97.39% 2010 2011 96.76% 90% $62.93 $60.15 2012 ADA On-Time Performance 100% $60.00 2011 $0.00 2011 Operating Cost Per Revenue Hour $30.00 2010 $38.54 $30.00 5% 2010 $40.00 $37.72 $35.00 5.9% 0% Operating Subsidy Per Boarding $36.99 80% 70% $20.00 $50.00 60% $20.00 $15.00 $40.00 50% $30.00 40% $10.00 $20.00 $5.00 $10.00 30% 20% $0.00 $0.00 2010 2011 2012 10% 0% 2010 2011 2012 2012 Transit Performance Report (TPR) • FY 2012 (July 1, 2011 - June 30, 2012) 12 C OS T EFFIC IENCY & SERV ICE EFFEC T I V ENES S | PERFORMANCE RE SULT S Transit Performance Report (TPR) | FY 2012 (July 1, 2011 - June 30, 2012) 13 COST EFFICIENCY & SERVICE EFFECTIV ENE S S | PERFORM A NCE RE SULT S Vanpool Farebox Recovery Ratio Operating Cost Per Boarding 120% $5.00 110% $4.50 100.8% 100% $0.50 $4.00 99.3% $0.40 $3.50 92.9% 90% $2.98 $3.00 80% $2.50 70% $2.00 Operating Subsidy Per Boarding $3.13 $0.30 $2.34 $0.20 $0.17 $1.50 60% $1.00 50% $0.10 $0.50 40% $0.00 2010 2011 $0.00 2010 2012 2011 Operating Cost Per Revenue Mile Total Vanpool Boardings $1.00 1.5 2012 2010 $0.00 $0.02 2011 2012 1.4 $0.60 $0.60 $0.62 $0.47 JONJMMJPOT $0.80 1.3 1.2 1,145,501 1,135,783 1.1 $0.40 1,054,315 1.0 $0.20 0.5 $0.00 0.0 2010 2011 2012 2010 2011 2012 Transit Performance Report (TPR) • FY 2012 (July 1, 2011 - June 30, 2012) 14 Glossary ADA On-Time Performance .FBTVSFTIPXNBOZ"%"CPBSEJOHTPDDVSSFEXJUIJONJOVUFTPGUIFQJDLVQUJNF given to the passenger at the time of their reservation. Average Fare Average fare is the average price a person pays for a transit trip. It is equal to total fare revenue collected divided by total boardings. Boarding "CPBSEJOHJTLOPXOBTBOVOMJOLFEQBTTFOHFSUSJQ&WFSZUJNFBQFSTPOCPBSETB WFIJDMFJUJTDPVOUFEBTBCPBSEJOH'PSFYBNQMF JGBQFSTPONBLFTBUSJQJOWPMWJOHPOF transfer, this trip is counted as two boardings. Circulators $JSDVMBUPSSPVUFTUZQJDBMMZTFSWFTNBMMTQFDJæDBSFBTXJUITIPSUSPVUFTUIBUBSFEFTJHOFE UPQSPWJEFDPOOFDUJPOTCFUXFFOUSBOTQPSUBUJPOTZTUFNTBOEPUIFSBSFBBUUSBDUJPOTMJLF employment centers or schools. Many circulator routes charge no fare. Express / Bus Rapid Transit (RAPID) Express/Bus Rapid Transit routes provide higher speed services by operating within a limited stop and other enhancements. Express/Bus Rapid Transit routes operate on regional freeways. Farebox Recovery Ratio This is the percentage of total operating cost that is covered by fares collected. It is equal to total fare revenue collected divided by total operating costs. Fixed Route 'JYFESPVUFCVTTFSWJDFUZQJDBMMZPQFSBUFTBMPOHBEFTJHOBUFEPSoæYFEpSPVUFXJUIOP deviations. Characteristics of this service type include controlled vehicle frequencies BOETDIFEVMFEQBTTFOHFSTUPQT*OUIJTSFQPSU æYFESPVUFTFSWJDFDPNQSJTFT-PDBM  Express, Bus Rapid Transit, LINK, Circulator, and Rural Connector routes. LINK Service LINK is a new type of bus service operating on arterial streets that functions as an extension of the Valley Metro light rail line and features limited stops, signal priority, and near level boarding. Local Route Local routes may operate on either arterial or local collector streets. These are designed to serve localized trip patterns with one or more cities. National Transit Database (NTD) National Transit Database was established by Congress as a primary source for information and statistics on the transit system in the United States. Any recipients of Federal Transit Administration funding are required to submit data to the NTD. Net Vanpool Starts Calculated by subtracting number of deleted vanpools from the number of new vanpools started. Operating Cost Total costs associated with the operation of revenue vehicles which includes maintenance and administrative costs. These are gross costs (fare revenue has not been subtracted). Transit Performance Report (TRP) | FY 2012 (July 1, 2011 - June 30, 2012) 15 Glossary Paratransit Service This service is a shared-ride origin to destination service where an individual can request USBOTQPSUBUJPOGSPNPOFTQFDJæDMPDBUJPOUPBOPUIFSTQFDJæDMPDBUJPOBUBDFSUBJOUJNF 5IJTTFSWJDFDPNQMFNFOUTæYFESPVUFTFSWJDF4PNFTZTUFNTSFTUSJDUTFSWJDFUPUIPTF XIPBSF"%"DFSUJæFEXIJMFPUIFSTZTUFNTPGGFSTFSWJDFUPUIFHFOFSBMQVCMJD Rail On-Time Performance Percentage of all trips that arrive at the opposite terminal within three minutes of scheduled arrival times. Revenue Hour "SFWFOVFIPVSJTBOIPVSUIBUPOFWFIJDMFJOSFWFOVFTFSWJDFJTBWBJMBCMFUPQJDLVQ fare-paying passengers. If ten vehicles are in revenue service for two hours each, they collectively perform twenty revenue hours of service. Rural Routes Rural routes typically provide connections between rural and urban communities. Subsidy per Boarding "MTPLOPXOBTOFUPQFSBUJOHDPTUQFSCPBSEJOH UIJTJTUIFPQFSBUJOHDPTUQFSCPBSEJOH minus the fare revenue per boarding. This number indicates the amount of public fundJOHUIBUJTVTFEUPNBLFVQUIFEJGGFSFODFCFUXFFOUIFDPTUPGQSPWJEJOHUSBOTQPSUBUJPO service and the revenue generated by this service on a per boarding basis. Weekday / Saturday / Sunday Average Daily Boardings 5IJTNFBTVSFTCPBSEJOHTPOBUZQJDBM8FFLEBZ 4BUVSEBZ PS4VOEBZ5IJTJTDBMDVMBUFE CZEJWJEJOHUPUBMCPBSEJOHTPOB8FFLEBZ 4BUVSEBZPS4VOEBZCZUIFOVNCFSPG8FFLEBZT 4BUVSEBZTPS4VOEBZTJOUIFæTDBMZFBS Revenue Mile A revenue mile is a mile traveled by one vehicle in revenue service that is available to QJDLVQSFWFOVFQBTTFOHFST*GUFOWFIJDMFTBSFJOTFSWJDFGPSUXPNJMFTFBDI UIFZ collectively perform twenty revenue miles of service. Revenue Service Revenue service occurs when a vehicle is available to the general public and there is an expectation of carrying passengers who pay the required fare. Vehicles operated in fare-free service are also considered in revenue service. Revenue service includes layover/ recovery time, but does not include deadhead (i.e. travel from garage to the start point of a route), or vehicle maintenance testing. RPT1764/2-28/SN Transit Performance Report (TRP) | FY 2012 (July 1, 2011 - June 30, 2012) 16