FY 2011 Transit Performance Report
Report 1: System Total
July 1, 2010 through June 30, 2011

Total
Wheelchairs
Boardings

Total
Revenue
Hours

Total
Revenue
Miles

System

Total
Boardings

Fixed Route
Dial-a-Ride (1)
Vanpool (2)
Rail
Total

54,814,001
800,833
1,054,315
12,793,529
69,462,678

270,786
164,866
----------435,652

1,989,384
442,524
-----165,636
2,667,427

29,216,449
6,421,324
5,264,634
2,405,140
43,307,547

System

Total Fare
Revenue

Total
Operating
Cost (3)

Total
Security
Incidents

Total
Safety
Incidents

Fixed Route
Dial-a-Ride
Vanpool
Rail
Total

$45,541,541
$2,039,203
$3,165,415
$10,238,281
$60,984,440

$206,820,088
$30,205,889
$3,139,579
$31,020,110
$271,185,667

11
0
0
0
11

48
0
0
6
54

System

Percentage
On-Time
Performance

Total
Mechanical
Failures

Fixed Route
Dial-a-Ride (ADA)
Vanpool (2)
Rail
Total

95.22%
97.39%
------97.50%
96.70%

30
493
0
117
640

(1) Data Includes alternative ADA programs such as East Valley Ride Choice and Taxi.
(2) Vanpool does not track wheelchairs, revenue hours, or on-time performance.
(3) For FY 2011 data, Fixed Route operating cost include regional services such as
customer service and marketing. Fixed Route also includes circulator service.

1 of 55

Draft March 12, 2012

Report 1: System Total

Service Efficiency
Farebox Recovery Ratio

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route (1)
Dial-a-Ride
Vanpool (2)
Rail
Total

22.3%
4.1%
85.1%
21.2%
21.0%

24.1%
6.2%
92.9%
28.0%
23.3%

22.0%
6.8%
100.8%
33.0%
22.5%

-8.63%
8.40%
8.55%
17.90%
-3.55%

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route (1)
Dial-a-Ride
Vanpool (2)
Rail
Total

$3.00
$36.44
$2.31
$2.85
$3.37

$3.50
$36.99
$2.34
$2.72
$3.72

$3.77
$37.72
$2.98
$2.42
$3.90

7.86%
1.96%
27.23%
-10.91%
4.99%

Operating Cost per Boarding

Subsidy (Net Operating Cost) per Boarding

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route (1)
Dial-a-Ride
Vanpool (2)
Rail
Total

$2.33
$34.95
$0.35
$2.24
$2.66

$2.66
$34.69
$0.17
$1.96
$2.85

$2.94
$35.17
-$0.02
$1.62
$3.03

10.81%
1.39%
-114.71%
-17.11%
6.13%

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route (1)
Dial-a-Ride
Vanpool (2)
Rail
Total

$5.75
$4.35
$0.71
$11.66
$5.07

$5.90
$4.38
$0.47
$12.43
$5.41

$7.08
$4.70
$0.60
$12.90
$6.26

20.04%
7.50%
26.15%
3.79%
15.70%

Operating Cost per Revenue Mile

(1) Fixed Route includes circulator service.
(2) Formulas for calculating Vanpool operating cost and fare revenue changed from
FY 2009 to FY 2010 and resulted in the high percentage change.

2 of 55

Draft March 12, 2012

Report 1: System Total
Net Operating Cost per Revenue Mile

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route (1)
Dial-a-Ride
Vanpool (2)
Rail
Total

$4.47
$4.17
$0.11
$9.19
$4.00

$4.48
$4.10
$0.03
$8.95
$4.15

$5.52
$4.39
$0.00
$8.64
$4.85

23.33%
6.90%
-114.58%
-3.43%
16.95%

Operating Cost per Revenue Hour

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route (1)
Dial-a-Ride
Vanpool (3)
Rail
Total

$85.27
$60.70
$27.86
$166.85
$80.68

$81.23
$60.15
$19.70
$180.35
$81.15

$103.96
$68.26
---$187.28
$101.67

27.99%
13.48%
---3.84%
25.29%

Net Operating Cost per Revenue Hour

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route (1)
Dial-a-Ride
Vanpool (3)
Rail
Total

$66.22
$58.21
$4.16
$131.45
$63.70

$61.65
$56.41
$1.40
$129.86
$62.23

$81.07
$63.65
---$125.47
$78.80

31.50%
12.84%
----3.39%
26.64%

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Average Fare

System

Fixed Route
$0.67
$0.84
$0.83
-1.45%
Dial-a-Ride
$1.49
$2.30
$2.55
10.53%
Vanpool
$1.97
$2.17
$3.00
38.10%
Rail
$0.60
$0.76
$0.80
5.04%
Total
$0.71
$0.87
$0.88
1.27%
(1) Fixed Route includes circulator service.
(2) Formulas for calculating Vanpool operating cost and fare revenue changed from
FY 2009 to FY 2010 and resulted in the high percentage change.
(3) Vanpool does not track wheelchairs, revenue hours, or on-time performance.

3 of 55

Draft March 12, 2012

Report 1: System Total

Service Effectiveness
Total Boardings

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route
Dial-a-Ride (1)

65,551,812
874,132

55,574,959
777,525

54,814,001
800,833

-1.37%
3.00%

Vanpool
Rail (2)
Total

1,896,888
5,580,857
73,903,689

1,135,783
12,112,738
69,601,005

1,054,315
12,793,529
69,462,678

-7.17%
5.62%
-0.20%

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route
Dial-a-Ride
Vanpool
Rail
Total

1.92
0.12
0.31
4.10
1.51

1.69
0.12
0.20
4.57
1.46

1.88
0.12
0.20
5.32
1.60

11.30%
5.43%
-0.85%
16.49%
10.19%

Boardings per Revenue Mile

Safety Incidents per 100,000 Boardings

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route
Dial-a-Ride
Vanpool
Rail
Total

0.09
1.72
0.00
0.16
0.11

0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00

-90.97%
0.00%
0.00%
0.70%
-90.34%

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route
Dial-a-Ride
Vanpool
Rail
Total

238.18
0.51
NR
0
0.86

0.00
0.00
0.00
0.00
0.00

0.00
0.00
0.00
0.00
0.00

-90.63%
0.00%
0.00%
0.00%
-90.74%

Security Incidents per 100,000 Boardings

(1) FY 2011 DAR data includes alternative ADA programs.
(2) Rail began operating in December 2008

4 of 55

Draft March 12, 2012

Report 1: System Total
Operating Cost

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route (1)
Dial-a-Ride
Vanpool
Rail (2) (3)
Total

$183,809,441
$31,936,477
$2,499,972
------$73,903,689

$194,414,536
$28,762,414
$2,658,382
$32,964,700
$258,800,032

$206,820,088
$30,205,889
$3,139,579
$31,020,110
$271,185,667

6.38%
5.02%
18.10%
-5.90%
4.79%

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route
Dial-a-Ride
Vanpool
Rail (2)
Total

$41,091,397
$1,292,611
$2,781,438
------$73,903,689

$46,853,915
$1,791,298
$2,469,143
$9,228,058
$60,342,414

$45,541,541
$2,039,203
$3,165,415
$10,238,281
$60,984,440

-2.80%
13.84%
28.20%
10.95%
1.06%

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route
Dial-a-Ride
Vanpool
Rail (2)
Total

32,755,717
7,533,814
5,603,997
------45,893,528

32,968,784
6,572,800
5,623,377
2,652,759
47,817,719

29,216,449
6,421,324
5,264,634
2,405,140
43,307,547

-11.38%
-2.30%
-6.38%
-9.33%
-9.43%

System

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

Fixed Route
Dial-a-Ride
Vanpool (4)
Rail (2)
Total

1,988,847
540,907
115,100
------2,644,854

2,393,455
478,158
134,927
182,780
3,189,320

1,989,384
442,524
-----165,636
2,667,427

-16.88%
-7.45%
------9.38%
-16.36%

Fare Revenue

Revenue Miles

Revenue Hours

(1) For FY 2011 data, Operating Cost include regional service costs such as customer
service and marketing. Fixed Route also includes circulator service.
(2) Rail began operating in December 2008
(3) While operating cost and revenue miles decreased for Rail, net operating cost
per revenue mile decreased due to higher fare revenue.
(4) Vanpool does not track wheelchairs, revenue hours, or on-time performance.

5 of 55

Draft March 12, 2012

FY 2011 Annual Transit Performance Report
Report 2: Jurisdictional Summary by Mode (Fixed Route and Rail)
July 1, 2010 through June 30, 2011
Service
Type

Boardings

Revenue
Miles

Fare
Revenue

Operating
Cost

Avondale

Local (1)
Express (1)
Subtotal

118,189
2,754
120,943

365,745
6,250
371,994

$96,909
$2,773
$99,682

$2,469,446
$42,198
$2,511,645

Chandler

Local (1)
Express (1)
LINK (1)
Subtotal

788,848
61,319
24,011
874,178

813,929
45,605
43,830
903,364

$729,351
$85,188
$21,555
$836,094

$4,816,093
$266,991
$259,132
$5,342,216

Maricopa
County

Rural (1)

21,390

263,196

$47,851

$992,041

El Mirage

Local (1)

3,238

12,620

$1,764

$85,205

Foutain Hills

Express (1)

2,517

4,719

$4,373

$28,095

Gila River I.C.

Local (1)

4,583

8,042

$2,924

$47,699

Gilbert

Local (1)
Express (1)
LINK (1)
Subtotal

137,726
19,319
3,008
160,053

434,993
7,029
3,281
445,303

$134,881
$27,605
$2,593
$165,079

$2,572,923
$41,152
$19,396
$2,633,471

Glendale

Local (1)
Express (1)
Circulator (2)
Subtotal

2,234,271
49,869
110,913
2,395,053

1,420,599
38,807
99,773
1,559,179

$2,084,064
$54,999
$24,191
$2,163,254

$11,141,997
$372,551
$786,101
$12,300,649

Goodyear

Local (1)
Express (1)
Subtotal

8,557
25,505
34,062

39,835
12,711
52,546

$26,372
$27,085
$53,458

$268,959
$124,255
$393,215

Guadalupe

Local (1)

41,882

56,579

$40,399

$335,593

Jurisdiction

(1) Jurisdiction purchased service.
(2) Jurisdiction administered contract for service or operated own service.

6 of 55

Draft March 12, 2012

Report 2: Jurisdictional Summary by Mode (Fixed Route and Rail)
Service
Type

Boardings

Revenue
Miles

Fare
Revenue

Operating
Cost

Mesa

Local (1)
Express (1)
LINK (1)
Circulator (1)(2)
Rail (3)
Subtotal

3,790,548
112,156
376,875
211,887
1,216,730
5,708,196

2,165,319
117,554
340,363
104,540
117,611
2,845,387

$3,318,047
$155,066
$314,023
$0
$954,101
$4,741,237

$12,808,547
$688,213
$2,012,295
$618,061
$1,516,883
$17,643,998

Paradise Valley

Local (1)

11,900

47,889

$17,142

$407,994

Peoria

Local (1) (4)

92,725

62,843

$87,294

$552,489

Phoenix

Local (3)
Express (3)
RAPID (3)
Circulator (2) (3)
Rail (1)
Subtotal

33,473,020
361,851
832,895
1,401,810
7,885,771
43,955,347

14,146,033
460,976
561,925
624,617
1,613,368
17,406,918

Scottsdale

Local (1)
Express (1)
Circulator (2)(3)
Subtotal

1,527,792
14,862
897,858
2,440,512

1,490,141
69,593
619,658
2,179,392

$1,442,306
$21,213
$0
$1,463,519

$9,695,583
$419,200
$2,570,545
$12,685,328

Sun Cities

Local (1)

32,929

44,126

$29,918

$375,931

Surprise

Express (1)

20,825

4,111

$25,090

$40,310

Tempe

Local (1)
Express (1)
Circulator (2) (3)
Rail (1)
Subtotal

4,777,740
51,347
3,143,824
3,691,028
11,663,939

2,990,490
158,372
1,489,463
674,161
5,312,486

$4,348,591
$66,604
$0
$2,948,183
$7,363,378

$17,725,386
$931,588
$9,191,363
$8,694,937
$36,543,274

Tolleson

Local (1)
Express (1)
Subtotal

22,101
1,157
23,258

26,220
6,612
32,832

$19,787
$1,506
$21,293

$177,034
$56,710
$233,745

Total

67,607,530

31,621,589

Jurisdiction

$30,571,051 $111,818,675
$486,121
$3,277,688
$1,222,905
$4,641,206
$0
$4,062,374
$6,335,997 $20,808,290
$38,616,074 $144,608,232

$55,779,822 $237,840,198

(1) Jurisdiction purchased service.
(2) Of all circulator service, only Glendale charges a fare.
(3) Jurisdiction administered contract or operated own service for some or all service.
(4) Totals include express service revenue miles and operating costs.

7 of 55

Draft March 12, 2012

Report 2: Jurisdictional Summary by Mode (Fixed Route and Rail)
Farebox

Subsidy

Boardings

Boardings

Service
Type

Recovery
Ratio

per
Boarding

per
Rev. Mile

per
Rev. Hour

Avondale

Local (1)
Express (1)
Subtotal

3.9%
6.6%
4.0%

$20.07
$14.32
$19.94

0.32
0.44
0.33

13.60
8.03
13.38

Chandler

Local (1)
Express (1)
LINK (1)
Subtotal

15.1%
31.9%
8.3%
15.7%

$5.18
$2.96
$9.89
$5.15

0.97
1.34
0.55
0.97

14.33
30.84
11.24
14.77

Maricopa
County

Rural (1)

4.8%

$44.14

0.08

2.05

El Mirage

Local (1)

2.1%

$25.77

0.20

5.59

Foutain Hills

Express (1)

15.6%

$9.42

0.53

15.77

Gila River I.C.

Local (1)

6.1%

$9.77

0.57

3.85

Gilbert

Local (1)
Express (1)
LINK (1)
Subtotal

5.2%
67.1%
13.4%
6.3%

$17.70
$0.70
$5.59
$15.42

0.32
2.75
0.92
0.36

6.21
51.24
13.93
7.02

Glendale

Local (1)
Express (1)
Circulator (2)(3)
Subtotal

18.7%
14.8%
3.1%
17.6%

$4.05
$6.37
$6.87
$4.23

1.57
1.29
1.11
1.54

25.19
20.28
12.73
23.98

Goodyear

Local (1)
Express (1)
Subtotal

9.8%
21.8%
13.6%

$28.35
$3.81
$9.97

0.21
2.01
0.65

3.87
61.76
12.97

Guadalupe

Local (1)

12.0%

$7.05

0.74

8.56

Jurisdiction

(1) Jurisdiction purchased service.
(2) Jurisdiction administered contract or operated own service for some or all service.
(3) Of all circulator service, only Glendale charges a fare.

8 of 55

Draft March 12, 2012

Report 2: Jurisdictional Summary by Mode (Fixed Route and Rail)
Farebox

Subsidy

Boardings

Boardings

Service
Type

Recovery
Ratio

per
Boarding

per
Rev. Mile

per
Rev. Hour

Mesa

Local (3)
Express (3)
LINK (3)
Circulator (1) (3)
Rail (3)
Subtotal

25.9%
22.5%
15.6%
n/a
62.9%
26.9%

$2.50
$4.75
$4.51
$2.92
$0.46
$2.26

1.75
0.95
1.11
2.03
10.35
2.01

25.41
23.27
20.85
26.34
150.22
30.33

Paradise Valley

Local (3)

4.2%

$32.84

0.25

4.20

Peoria

Local (3)

15.8%

$5.02

1.48

26.47

Phoenix

Local (4)
Express (4)
RAPID (4)
Circulator(1)(2)(4)
Rail (3)
Subtotal

27.3%
14.8%
26.3%
n/a
30.4%
26.7%

$2.43
$7.71
$4.10
------$1.84
$2.41

2.37
0.78
0.78
2.24
4.89
2.53

33.94
17.27
17.27
37.39
70.97
37.26

Scottsdale

Local (3)
Express (3)
Circulator(1)(4)
Subtotal

14.9%
5.1%
0.0%
11.5%

$5.40
$26.78
$2.86
$4.60

1.03
0.21
1.45
1.12

15.48
5.58
-----24.08

Sun Cities

Local (3)

8.0%

$10.51

0.75

15.20

Surprise

Express (3)

62.2%

$0.73

5.07

121.08

Tempe

Local (4)
Express (4)
Circulator (1) (4)
Rail (3)
Subtotal

24.5%
7.1%
0.0%
33.9%
20.1%

$2.80
$16.85
$2.92
$1.56
$2.50

1.60
0.32
2.11
5.47
2.20

19.83
7.36
18.54
79.50
25.14

Tolleson

Local (3)
Express (3)
Subtotal

11.2%
2.7%
9.1%

$7.11
$47.71
$9.13

0.84
0.17
0.71

10.69
6.43
10.35

Total

23.5%

$2.69

2.14

31.37

Jurisdiction

(1) Of all circulator service, only Glendale charges a fare.
(2) Data not available
(3) Jurisdiction purchased service.
(4) Jurisdiction administered contract or operated own service for some or all service.

9 of 55

Draft March 12, 2012

FY 2011 Annual Transit Performance Report
Report 3A: Fixed Route Proposition 400 Funded Service
July 1, 2010 through June 30, 2011
This reports isolates service on segments funded with Proposition 400, also known as
Public Transit Funds (PTF). For example, In FY 2011 Route 30 operated in Phoenix,
Tempe and Mesa. Only part of the miles received PTF while the remaining Route 30 miles
were funded through other sources.

Jurisdiction

Boardings
on PTF
Segments

Rev. Miles
on PTF
Segments

Operating
Cost on PTF
Segments

PTF Funding
on PTF
Segments

Avondale
Chandler
Foutain Hills
Gilbert
Glendale
Goodyear
Guadalupe
Mesa
Peoria
Phoenix
Scottsdale
Sun Cities
Surprise
Tempe
Tolleson
Total

2,754
846,864
2,517
151,437
1,048,446
25,505
26,921
3,254,962
104,224
373,746
681,335
32,929
254
1,225,772
1,157
7,782,061

6,401
887,080
4,719
426,875
666,445
12,585
24,267
1,961,868
58,425
470,427
784,171
44,126
1,697
803,105
6,612
6,171,423

$49,107
$4,618,047
$26,310
$2,201,733
$4,238,808
$115,845
$134,754
$10,026,800
$420,353
$2,958,988
$4,442,399
$298,066
$15,623
$4,323,385
$56,787
$33,995,377

$46,174
$3,800,695
$21,936
$2,042,311
$3,242,936
$88,789
$108,423
$7,117,930
$328,472
$2,452,885
$3,778,946
$266,562
$15,318
$3,194,435
$55,212
$26,627,551

10 of 55

Draft March 12, 2012

Report 3A: Fixed Route Proposition 400 Funded Service
Operating
Subsidy or
Cost per
PTF per
Boarding on Boarding on
PFT Segments PFT Segments

Jurisdiction

Fare
Revenue on
PTF Segment

Avondale
Chandler
Foutain Hills
Gilbert
Glendale
Goodyear
Guadalupe
Mesa
Peoria
Phoenix
Scottsdale
Sun Cities
Surprise
Tempe
Tolleson
Total

$2,933
$817,352
$4,373
$159,422
$995,872
$27,056
$26,331
$2,908,870
$91,881
$506,103
$663,453
$31,504
$305
$1,128,950
$1,575
$7,367,826

$17.83
$5.45
$10.45
$14.54
$4.04
$4.54
$5.01
$3.08
$4.03
$7.92
$6.52
$9.05
$61.51
$3.53
$49.08
$4.37

$16.77
$4.49
$8.72
$13.49
$3.09
$3.48
$4.03
$2.19
$3.15
$6.56
$5.55
$8.10
$60.31
$2.61
$47.72
$3.42

Operating
Cost per
Rev Mile on
Jurisdiction PFT Segments

Subsidy or
PTF per
Rev Mile on
PFT Segments

Farebox
Recovery
on PTF
Segments

$7.21
$4.28
$4.65
$4.78
$4.87
$7.05
$4.47
$3.63
$5.62
$5.21
$4.82
$6.04
$9.02
$3.98
$8.35
$4.31

6.0%
17.7%
16.6%
7.2%
23.5%
23.4%
19.5%
29.0%
21.9%
17.1%
14.9%
10.6%
2.0%
26.1%
2.8%
21.7%

Avondale
Chandler
Foutain Hills
Gilbert
Glendale
Goodyear
Guadalupe
Mesa
Peoria
Phoenix
Scottsdale
Sun Cities
Surprise
Tempe
Tolleson
Total

$7.67
$5.21
$5.58
$5.16
$6.36
$9.20
$5.55
$5.11
$7.19
$6.29
$5.67
$6.75
$9.20
$5.38
$8.59
$5.51

11 of 55

Average
Fare on
PFT Segments
$1.06
$0.97
$1.74
$1.05
$0.95
$1.06
$0.98
$0.89
$0.88
$1.35
$0.97
$0.96
$1.20
$0.92
$1.36
$0.95

Draft March 12, 2012

Report 3A: Fixed Route Proposition 400 Funded Service
Boardings per Revenue Mile
PTF funded service compared to all fixed route service
Total
PTF Boardings
Boardings % Difference
per PTF
per Total between PTF
Jurisdiction
Rev. Mile
Rev. Mile
All Service
Avondale

0.43

0.33

32.34%

Chandler
Foutain Hills
Gilbert
Glendale
Goodyear
Guadalupe

0.95
0.53
0.35
1.57
2.03
1.11

0.97
0.53
0.36
1.54
0.65
0.74

-1.35%
0.00%
-1.30%
2.41%
212.63%
49.87%

Mesa
Peoria
Phoenix
Scottsdale
Sun Cities

1.66
1.78
0.79
0.87
0.75

1.65
1.48
2.28
1.12
0.75

0.76%
20.90%
-65.21%
-22.41%
0.00%

Surprise
Tempe
Tolleson
Total

0.15
1.53
0.17
1.26

5.07
1.72
0.71
1.88

-97.05%
-11.21%
-75.30%
-32.79%

Net Operating Cost per Revenue Mile
PTF funded service compared to all fixed route service by jurisdiction
Net Op.
Subsidy or PTF
Cost per % Difference
per Rev. Mile
Rev. Mile for between PTF
Jurisdiction on PTF Service
All Service
All Service
Avondale
Chandler
Foutain Hills
Gilbert
Glendale
Goodyear
Guadalupe
Mesa
Peoria
Phoenix
Scottsdale
Sun Cities
Surprise
Tempe
Tolleson
Total

$7.21
$4.28
$4.65
$4.78
$4.87
$7.05
$4.47
$3.63
$5.62
$5.21
$4.82
$6.04
$9.02
$3.98
$8.35
$4.31

$6.48
$4.99
$5.03
$5.54
$6.50
$6.47
$5.22
$4.52
$7.40
$5.79
$5.15
$7.84
$3.70
$5.05
$6.47
$5.52

12 of 55

11.26%
-14.11%
-7.53%
-13.69%
-25.16%
9.11%
-14.36%
-19.80%
-24.05%
-10.02%
-6.41%
-22.96%
143.75%
-21.27%
29.04%
-21.84%

Draft March 12, 2012

Report 3A: Fixed Route Proposition 400 Funded Service

Subsidy per Boarding
PTF funded service compared to all fixed route service by jurisdiction

Subsidy or PTF
per Boarding
Jurisdiction on PTF Service
Avondale
Chandler
Foutain Hills
Gilbert
Glendale
Goodyear
Guadalupe
Mesa
Peoria
Phoenix
Scottsdale
Sun Cities
Surprise
Tempe
Tolleson
Total

$16.77
$4.49
$8.72
$13.49
$3.09
$3.48
$4.03
$2.19
$3.15
$6.56
$5.55
$8.10
$60.31
$2.61
$47.72
$3.42

Net Op.
Cost per
Boarding for
All Service

% Difference
between PTF
All Service

$19.94
$5.15
$9.42
$15.42
$4.23
$9.97
$7.05
$2.75
$5.02
$2.54
$4.60
$10.51
$0.73
$2.94
$9.13
$2.94

-15.93%
-12.93%
-7.53%
-12.55%
-26.92%
-65.10%
-42.86%
-20.41%
-37.18%
158.66%
20.62%
-22.96%
8151.26%
-11.33%
422.41%
16.29%

13 of 55

Draft March 12, 2012

FY 2011 Annual Transit Performance Report
Report 3B: Paratransit Service Proposition 400 Funded Service
July 1, 2010 through June 30, 2011

System

Total
Operating
Cost

East Valley DAR
El Mirage
Glendale DAR
Peoria DAR
Phoenix DAR
Surprise DAR
SCAT
Scottsdale Cab
Total

$9,096,936
$0
$2,570,577
$1,006,618
$15,519,920
$617,751
$228,146
$415,998
$29,455,946

Total
Total
Fare
Propostition
Revenue 400 Funding (1)
$712,200
$0
$105,468
$30,915
$978,173
$25,220
$56,814
$0
$2,039,203

$5,703,741
$0
$375,465
$165,286
$7,754,948
$6,633
$10,540
$195,442
$14,212,054

Proposition 400 Funding as a Percentage of Total Operating Funding

System
East Valley DAR
El Mirage
Glendale DAR
Peoria DAR
Phoenix DAR
Surprise DAR

FY 08/09
Total

FY 09/10
Total

73.91%
1.38%
23.29%

67.42%
-------18.91%
1.78%
1.03%
2.61%

0.90%
2.95%

FY 10/11 FY 10 to FY 11
Total (2)
% Change
62.70%
-------14.61%
16.42%
49.97%
1.07%

-7.00%
--------22.76%
822.47%
4751.23%
-58.86%

SCAT

6.62%

5.99%

4.62%

-22.87%

Total

25.04%

24.22%

48.25%

99.21%

Notes:
(1) Total ADA reimbursement PTF in FY 2011 doesn't include a payment to Maricopa
County for $64,844.
(2) Total ADA Reimbursement PTF does include payments to Scottsdale
Cab and Maricopa County

14 of 55

Draft March 12, 2012

FY 2011 Annual Transit Performance Report
Report 4A: Fixed Route- By Service Type
July 1, 2010 through June 30, 2011

Jurisdiction

Total
Boardings

Total
Wheelchair
Boardings

Total
Bicycles

Total
Revenue
Hours

Local

Avondale
Chandler
El Mirage (1)
Gila River I.C.
Gilbert
Glendale
Goodyear
Guadalupe
Mesa
Paradise Valley
Phoenix
Scottsdale
Sun City
Tempe
Tolleson
Subtotal

118,189
788,848
3,238
4,583
137,726
2,234,271
8,557
41,882
3,790,548
11,900
33,473,020
1,527,792
32,929
4,777,740
22,101
47,066,049

429
3,984
54
46
943
13,250
32
195
24,086
32
168,555
5,515
259
24,442
51
242,389

4,956
47,767
169
199
11,569
71,103
143
1,146
167,455
501
816,866
64,309
2,235
159,030
665
1,350,762

8,693
55,055
392
1,191
22,192
88,710
2,214
4,894
149,163
2,832
986,321
98,682
2,167
240,928
2,068
1,668,497

Express (2)

Avondale
Chandler
Fountain Hills
Gilbert
Glendale
Goodyear
Mesa
Phoenix
Scottsdale
Surprise
Tempe
Tolleson
Subtotal

2,754
61,319
2,517
19,319
49,869
25,505
112,156
361,851
14,862
20,825
51,347
1,157
723,481

6
9
1
2
141
3
27
561
80
103
24
1
958

70
743
60
373
489
73
1,692
5,057
330
550
1,464
9
10,910

343
1,988
160
377
2,459
413
4,820
20,952
2,661
172
6,976
180
42,451

Service
Type

(1) In El Mirage, only the Grand Avenue Limited operated which is limited
stop service.
(2) Because express routes provide limited stop service, some jurisdictions
may not have boardings and fare revenue from every express route
traveling through their jurisdiction.

15 of 55

Draft March 12, 2012

Report 4A: Fixed Route- By Service Type

Service
Type

Jurisdiction

Total
Boardings

Total
Wheelchairs
Boardings

RAPID

Phoenix

832,895

698

6,948

23,808

Link

Chandler
Gilbert
Mesa
Subtotal

24,011
3,008
376,875
403,894

38
0
2,733
2,771

1,505
117
22,031
23,653

2,136
216
18,075
20,427

Glendale
Mesa
Phoenix
Scottsdale (1)
Tempe
Subtotal

110,913
211,887
1,401,810
897,858
3,143,824
5,766,292

1,345
1,594
11,163
4,448
5,153
23,703

23,104
113,550
20,936
3,919
927
113,550

8,713
8,044
37,488
0
169,543
223,788

Multi Jurisd. (2)

21,390

223

793

10,413

Total

54,814,001

270,742

1,506,616

1,989,384

Circulator

Rural

Total
Bicycles

Total
Revenue
Hours

(1) Revenue hours were not tracked.
(2) Route 685 operated in Gila Bend, Buckeye, Avondale, Goodyear, Tolleson
and Phoenix. While Route 660 operated in Wickenburg, Circle City, Wittman
and Surprise.

16 of 55

Draft March 12, 2012

Report 4A: Fixed Route- By Service Type

Jurisdiction

Total
Revenue
Miles

Weekday
Avg. Daily
Boardings

Saturday
Avg. Daily
Boardings

Sun./Hol.
Avg. Daily
Boardings

Local

Avondale (1)
Chandler
El Mirage (2)
Gila River I.C.
Gilbert
Glendale
Goodyear (3)
Guadalupe
Mesa
Paradise Valley
Phoenix
Scottsdale
Sun City (2)
Tempe
Tolleson (1)
Subtotal

365,745
813,929
12,620
8,042
434,993
1,420,599
39,835
56,579
2,165,319
47,889
14,146,033
1,490,141
44,126
2,990,490
26,220
24,105,510

539
2,789
13
15
511
7,634
34
136
13,203
40
115,146
4,980
132
15,825
81
161,447

178
993
-------8
172
3,497
n/a
82
6,509
17
53,076
2,963
-------8,547
34
76,076

-------609
-------9
56
2,342
-------59
2,956
16
39,042
2,052
-------5,947
-------53,086

Express (4)

Avondale
Chandler
Fountain Hills
Gilbert
Glendale
Goodyear
Mesa
Phoenix
Scottsdale
Surprise
Tempe
Tolleson
Subtotal

6,250
45,605
4,719
7,029
38,807
12,711
117,554
460,976
69,593
4,111
158,372
6,612
960,293

11
264
10
77
232
102
458
1,548
74
98
213
5
3,091

-----------------------------------------------------

-----------------------------------------------------

Service
Type

(1) No Sunday service.
(2) Weekday service only.
(3) Data incomplete.
(4) Because express routes provide limited stop service, some jurisdictions
may not have boardings and fare revenue from every express route
traveling through their jurisdiction.

17 of 55

Draft March 12, 2012

Report 4A: Fixed Route- By Service Type

Jurisdiction

Total
Revenue
Miles

Weekday
Avg. Daily
Boardings

Saturday
Avg. Daily
Boardings

Sun./Hol.
Avg. Daily
Boardings

RAPID

Phoenix

561,925

3,332

-----

-----

Link

Chandler
Gilbert
Mesa
Subtotal

43,830
3,281
340,363
387,473

166
22
1,656
1,844

157
19
641
817

84
6
390
481

Circulator

Glendale
Mesa (1)
Phoenix
Scottsdale
Tempe
Subtotal

99,773
104,540
624,617
619,658
1,489,463
2,938,051

352
781
4,901
2,905
10,646
19,585

222
310
1,678
1,978
5,505
9,694

178
0
1,367
1,607
3,030
6,182

Multi Jurisd.

263,196

38

------

------

Total

29,216,449

189,337

86,587

59,749

Total Fare
Revenue

Farebox
Recovery

Subsidy
per

Jurisdiction

Total
Operating
Cost

Ratio

Boarding

Service
Type

Rural

Service
Type
Local

Avondale
$2,469,446
$96,909
3.9%
Chandler
$4,816,093
$729,351
15.1%
El Mirage (2)
$85,205
$1,764
2.1%
Gila River I.C.
$47,699
$2,924
6.1%
Gilbert
$2,572,923
$134,881
5.2%
Glendale
$11,141,997
$2,084,064
18.7%
Goodyear
$268,959
$26,372
9.8%
Guadalupe
$335,593
$40,399
12.0%
Mesa
$12,808,547
$3,318,047
25.9%
Paradise Valley
$407,994
$17,142
4.2%
Phoenix $111,818,675
$30,571,051
27.3%
Scottsdale
$9,695,583
$1,442,306
14.9%
Sun City
$375,931
$29,918
8.0%
Tempe
$17,725,386
$4,348,591
24.5%
Tolleson
$177,034
$19,787
11.2%
Subtotal $175,104,507
$42,950,800
24.5%
(1) Did not operate Sunday Service.
(2) In El Mirage, only the Grand Avenue Limited operated which is limited
stop service.

18 of 55

$20.07
$5.18
$25.77
$9.77
$17.70
$4.05
$28.35
$7.05
$2.50
$32.84
$2.43
$5.40
$10.51
$2.80
$7.11
$2.81

Draft March 12, 2012

Report 4A: Fixed Route- By Service Type

Jurisdiction

Total
Operating
Cost

Total Fare
Revenue

Farebox
Recovery

Subsidy
per

Ratio

Boarding

Express (1)

Avondale
Chandler
Fountain Hills
Gilbert
Glendale
Goodyear
Mesa
Phoenix
Scottsdale
Surprise
Tempe
Tolleson
Subtotal

$42,198
$266,991
$28,095
$41,152
$372,551
$124,255
$688,213
$3,277,688
$419,200
$40,310
$931,588
$56,710
$6,563,067

$2,773
$85,188
$4,373
$27,605
$54,999
$27,085
$155,066
$486,121
$21,213
$25,090
$66,604
$1,506
$957,623

6.6%
31.9%
15.6%
67.1%
14.8%
21.8%
22.5%
14.8%
5.1%
62.2%
7.1%
2.7%
14.6%

$14.32
$2.96
$9.42
$0.70
$6.37
$3.81
$4.75
$7.71
$26.78
$0.73
$16.85
$47.71
$7.75

RAPID

Phoenix

$4,641,206

$1,222,905

26.3%

$4.10

Link

Chandler
Gilbert
Mesa
Subtotal

$259,132
$19,396
$2,012,295
$2,290,822

$21,555
$2,593
$314,023
$338,171

8.3%
13.4%
15.6%
14.8%

$9.89
$5.59
$4.51
$4.83

Circulator

Glendale
Mesa
Phoenix
Scottsdale
Tempe
Subtotal

$786,101
$618,061
$4,062,374
$2,570,545
$9,191,363
$17,228,444

$24,191
$0
$0
$0
$0
$24,191

3.1%
0.0%
0.0%
0.0%
0.0%
-------

$6.87
$2.92
$2.90
$2.86
$2.92
$2.98

Rural

Multi Jurisd.

$992,041

$47,851

4.8%

$44.14

Total $206,820,088

$45,541,541

22.0%

$2.94

Service
Type

(1) Because express routes provide limited stop service, some jurisdictions
may not have boardings and fare revenue from every express route
traveling through their jurisdiction.

19 of 55

Draft March 12, 2012

Report 4A: Fixed Route- By Service Type

Jurisdiction

Net Op.
Cost per
Rev. Mile

Average
Fare

Boardings
per
Rev. Mile

Boardings
per
Rev. Hour

Local

Avondale
Chandler
El Mirage (1)
Gila River I.C.
Gilbert
Glendale
Goodyear
Guadalupe
Mesa
Paradise Valley
Phoenix
Scottsdale
Sun City
Tempe
Tolleson
Subtotal

$6.49
$5.02
$6.61
$5.57
$5.60
$6.38
$6.09
$5.22
$4.38
$8.16
$5.74
$5.54
$7.84
$4.47
$6.00
$5.48

$0.82
$0.92
$0.54
$0.64
$0.98
$0.93
$3.08
$0.96
$0.88
$1.44
$0.91
$0.94
$0.91
$0.91
$0.90
$0.91

0.32
0.97
0.26
0.57
0.32
1.57
0.21
0.74
1.75
0.25
2.37
1.03
0.75
1.60
0.84
1.95

13.60
14.33
8.27
3.85
6.21
25.19
3.87
8.56
25.41
4.20
33.94
15.48
15.20
19.83
10.69
28.21

Express (2)

Avondale
Chandler
Fountain Hills
Gilbert
Glendale
Goodyear
Mesa
Phoenix
Scottsdale
Surprise (3)
Tempe
Tolleson
Subtotal

$6.31
$3.99
$5.03
$1.93
$8.18
$7.64
$4.54
$6.06
$5.72
$3.70
$5.46
$8.35
$5.84

$1.01
$1.39
$1.74
$1.43
$1.10
$1.06
$1.38
$1.34
$1.43
$1.20
$1.30
$1.30
$1.32

0.44
1.34
0.53
2.75
1.29
2.01
0.95
0.78
0.21
5.07
0.32
0.17
0.75

8.03
30.84
15.77
51.24
20.28
61.76
23.27
17.27
5.58
121.08
7.36
6.43
17.04

Service
Type

(1) In El Mirage, only the Grand Avenue Limited operated which is limited
stop service.
(2) Because express routes provide limited stop service, some jurisdictions
may not have boardings and fare revenue from every express route
traveling through their jurisdiction.
(3) Boardings per revenue hour is high in Surprise since many passengers board
at the Surprise Park-and-Ride while very few revenue miles and hours occur
in Surprise.

20 of 55

Draft March 12, 2012

Report 4A: Fixed Route- By Service Type

Jurisdiction

Net Op.
Cost per
Rev. Mile

Average
Fare

Boardings
per
Rev. Mile

Boardings
per
Rev. Hour

RAPID

Phoenix

$6.08

$1.47

1.48

34.98

Link

Mesa
Chandler
Gilbert
Subtotal

$4.99
$5.42
$5.12
$5.04

$0.83
$0.90
$0.86
$0.84

1.11
0.55
0.92
1.04

20.85
11.24
13.93
19.77

Circulator

Phoenix
Scottsdale
Tempe
Mesa
Glendale
Subtotal

$6.50
$4.15
$6.17
$5.91
$7.64
$5.86

$0.00
$0.00
$0.00
$0.00
$0.22
$0.00

2.24
1.45
2.11
2.03
1.11
1.96

37.39
n/a
18.54
26.34
12.73
25.77

Rural

Multi Jurisd. (1)
Total

$44.14
$5.52

$2.24
$0.83

0.08
1.88

n/a
27.55

Service Type

FY 08/09
Total

FY 09/10
Total (2)

Local
Express (3)
RAPID (3)
LINK
Circulator
Rural
Total

26.1%
20.9%
--------7.3%
0.1%
5.8%
22.3%

27.8%
12.9%
21.8%
14.7%
0.1%
6.9%
24.1%

Service
Type

Service Efficiency
Farebox Recovery Ratio
FY 10/11 FY 10 to FY 11
Total
% Change
24.5%
14.6%
26.3%
14.8%
0.1%
4.8%
22.0%

-11.80%
13.48%
20.78%
0.40%
2.68%
-30.17%
-8.63%

Operating Cost per Boarding

Service Type

FY 08/09
Total

FY 09/10
Total (1)

Local
Express (3)
RAPID (3)
LINK
Circulator
Rural
Total

$2.79
$6.18
--------$7.92
$3.70
$43.76
$3.00

$3.43
$10.80
$6.96
$5.63
$2.58
$45.81
$3.50

FY 10/11 FY 10 to FY 11
Total
% Change
$3.72
$9.07
$5.57
$5.67
$2.99
$46.38
$3.77

8.57%
-16.00%
-19.97%
0.82%
15.94%
1.23%
7.86%

(1) Revenue hours were not tracked for rural routes.
(2) This data does not reflect revisions in Phoenix's FY 09/10 fixed route
operating cost and revenue.
(3) In the FY 2010 TPR, RAPID was not reported separately from Express service.

21 of 55

Draft March 12, 2012

Report 4A: Fixed Route- By Service Type
Subsidy (Net Operating Cost) per Boarding

Service Type

FY 08/09
Total

FY 09/10
Total (1)

Local
Express (2)
RAPID (2)
LINK
Circulator
Rural
Total

$2.06
$4.89
--------$7.34
$3.69
$41.21
$2.33

$2.47
$9.41
$5.44
$4.80
$2.57
$42.65
$2.66

FY 10/11 FY 10 to FY 11
Total
% Change
$2.81
$7.75
$4.10
$4.83
$2.98
$44.14
$2.94

13.51%
-17.67%
-24.61%
0.75%
15.93%
3.50%
10.81%

Operating Cost per Revenue Mile

Service Type

FY 08/09
Total

FY 09/10
Total (1)

Local
Express (2)
RAPID (2)
LINK
Circulator
Rural
Total

$5.82
$6.46
--------$5.20
$5.29
$3.14
$5.75

$5.09
$6.63
$9.37
$5.10
$4.69
$3.06
$5.90

FY 10/11 FY 10 to FY 11
Total
% Change
$7.26
$6.83
$8.26
$5.91
$5.86
$3.77
$7.08

42.66%
3.03%
-11.87%
15.96%
24.94%
23.18%
20.04%

Net Operating Cost per Revenue Mile

Service Type

FY 08/09
Total

FY 09/10
Total (1)

Local
Express (2)
RAPID (2)
LINK
Circulator
Rural
Total

$4.30
$5.11
--------$4.82
$5.28
$2.96
$4.47

$3.68
$5.78
$7.33
$3.84
$4.77
$2.72
$3.75

FY 10/11 FY 10 to FY 11
Total
% Change
$5.48
$5.84
$6.08
$5.04
$5.86
$3.59
$5.52

49.14%
0.98%
-16.98%
31.19%
22.84%
32.04%
47.37%

Operating Cost per Revenue Hour

Service Type

FY 08/09
Total

FY 09/10
Total (1)

FY 10/11 FY 10 to FY 11
Total
% Change

Local
$87.41
$82.71
$104.95
Express (2)
$140.50
$145.27
$154.60
RAPID (2)
--------$213.19
$194.94
LINK
$103.64
$70.56
$112.15
Circulator
$63.50
$53.32
$76.99
Rural
$85.10
$82.39
$95.27
Total
$85.27
$81.23
$103.96
(1) This data does not reflect revisions in Phoenix's FY 09/10 fixed route
operating cost and revenue.
(2) In the FY 2010 TPR, RAPID was not reported separately from Express service.

22 of 55

26.88%
6.42%
-8.56%
58.94%
44.39%
15.64%
27.99%

Draft March 12, 2012

Report 4A: Fixed Route- By Service Type
Net Operating Cost per Revenue Hour

Service Type

FY 08/09
Total

FY 09/10
Total (1)

Local
Express (2)
RAPID (2)
LINK
Circulator
Rural
Total

$64.61
$111.09
--------$96.11
$63.44
$80.15
$66.22

$59.71
$126.59
$166.68
$60.18
$53.25
$76.69
$61.65

Service Type

FY 08/09
Total

FY 09/10
Total (1)

Local
Express (2)
RAPID (2)
LINK
Circulator
Rural
Total

$0.73
$1.29
--------$0.57
$0.00
$2.54
$0.67

$0.95
$1.39
$1.52
$0.83
$0.00
$3.16
$0.84

Service Type

FY 08/09
Total

FY 09/10
Total

Local
Express (2)
RAPID (2)
LINK
Circulator
Rural
Total

56,920,899
1,815,530
--------122,964
6,672,955
19,464
65,551,812

46,358,383
781,956
813,022
328,925
7,273,907
18,766
55,574,959

FY 10/11 FY 10 to FY 11
Total
% Change
$79.21
$132.04
$143.58
$95.59
$76.88
$90.67
$81.07

32.65%
4.31%
-13.86%
58.83%
44.38%
18.23%
31.50%

Average Fare
FY 10/11 FY 10 to FY 11
Total
% Change
$0.91
$1.32
$1.47
$0.84
$0.00
$2.24
$0.83

-4.24%
-4.68%
-3.35%
1.22%
19.04%
-29.31%
-1.45%

Service Effectiveness
Total Boardings
FY 10/11 FY 10 to FY 11
Total
% Change
47,066,049
723,481
832,895
403,894
5,766,292
21,390
54,814,001

1.53%
-7.48%
2.44%
22.79%
-20.73%
13.98%
-1.37%

Weekday Average Boardings

Service Type

FY 08/09
Total

FY 09/10
Total

FY 10/11 FY 10 to FY 11
Total
% Change

Local
188,494
156,260
161,447
3.32%
Express (2)
7,556
3,055
3,091
1.21%
RAPID (2)
--------3,176
3,332
4.90%
LINK
428
1,153
1,844
59.90%
Circulator
21,736
23,829
19,585
-17.81%
Rural
64
66
79
19.24%
Total
218,279
187,538
189,377
0.98%
(1) This data does not reflect revisions in Phoenix's FY 09/10 fixed route
operating cost and revenue.
(2) In the FY 2010 TPR, RAPID was not reported separately from Express service.

23 of 55

Draft March 12, 2012

Report 4A: Fixed Route- By Service Type
Saturday Average Boardings

Service Type

FY 08/09
Total

FY 09/10
Total

Local
Express
RAPID
LINK
Circulator
Rural
Total

100,342
----------------157
10,361
59
110,919

75,279
----------------386
12,813
38
88,516

FY 10/11 FY 10 to FY 11
Total
% Change
76,076
----------------817
9,694
44
86,631

1.06%
----------------111.57%
-24.34%
16.67%
-2.13%

Sunday/Holiday Average Boardings

Service Type

FY 08/09
Total

FY 09/10
Total

Local
Express
RAPID
LINK
Circulator
Rural
Total

61,218
----------------99
7,668
-----68,985

48,336
----------------242
8,971
-----57,549

FY 10/11 FY 10 to FY 11
Total
% Change
53,086
----------------481
6,182
-----59,749

9.83%
----------------98.75%
-31.09%
-----3.82%

Boardings per Revenue Mile

Service Type

FY 08/09
Total

FY 09/10
Total

Local
Express (1)
RAPID (1)
LINK
Circulator
Rural
Total

2.08
1.05
--------0.66
1.43
0.07
1.92

1.75
0.61
1.35
0.91
1.82
0.07
1.69

Service Type

FY 08/09
Total

FY 09/10
Total

Local
Express (1)
RAPID (1)
LINK
Circulator
Rural
Total

91.93%
95.94%
---------------92.48%
-------93.45%

91.33%
97.33%
97.75%
-------92.48%
-------95.27%

FY 10/11 FY 10 to FY 11
Total
% Change
1.95
0.75
1.48
1.04
1.96
0.08
1.88

11.42%
22.65%
10.13%
15.02%
7.77%
21.68%
11.30%

On-Time Performance
FY 10/11 FY 10 to FY 11
Total
% Change
94.70%
96.68%
98.01%
-------94.24%
-------95.22%

3.69%
-0.67%
0.27%
-------1.90%
--------0.05%

(1) In the FY 2010 TPR, RAPID was not reported separately from Express service.

24 of 55

Draft March 12, 2012

Report 4A: Fixed Route- By Service Type
Operating Cost

Service Type

FY 08/09
Total

FY 09/10
Total (1)

FY 10/11 FY 10 to FY 11
Total
% Change

Local $158,865,569 $158,853,458 $175,104,507
Express (2)
$11,220,842
$8,444,613
$6,563,067
RAPID (2)
--------$5,661,116
$4,641,206
LINK
$973,427
$1,850,454
$2,290,822
Circulator
$24,645,925
$18,745,147
$17,228,444
Rural
$851,680
$859,749
$992,041
Total $196,557,443 $194,414,536 $206,820,088

10.23%
-22.28%
-18.02%
23.80%
-8.09%
15.39%
6.38%

Revenue Miles

Service Type

FY 08/09
Total

FY 09/10
Total

Local
Express (2)
RAPID (2)
LINK
Circulator
Rural
Total

27,311,873
1,737,017
--------187,291
4,665,213
271,433
34,172,827

26,453,637
1,273,043
604,064
362,950
3,994,110
280,981
32,968,784

Service Type

FY 08/09
Total

FY 09/10
Total

Local
Express (2)
RAPID (2)
LINK
Circulator
Rural
Total

1,817,578
79,862
--------9,393
388,275
10,008
2,305,116

1,920,543
58,129
26,554
26,226
351,567
10,436
2,393,455

Service Type

FY 08/09
Total

FY 09/10
Total (1)

Local
Express (2)
RAPID (2)
LINK
Circulator
Rural
Total

$41,437,942
$2,348,760
--------$70,685
$24,229
$49,530
$43,931,147

$44,175,916
$1,085,841
$1,235,050
$272,089
$25,635
$59,384
$46,853,915

FY 10/11 FY 10 to FY 11
Total
% Change
24,105,510
960,293
561,925
387,473
2,938,051
263,196
29,216,449

-8.88%
-24.57%
-6.98%
6.76%
-26.44%
-6.33%
-11.38%

Revenue Hours
FY 10/11 FY 10 to FY 11
Total
% Change
1,668,497
42,451
23,808
20,427
223,788
10,413
1,989,384

-13.12%
-26.97%
-10.34%
-22.11%
-36.35%
-0.22%
-16.88%

Fare Revenue
FY 10/11 FY 10 to FY 11
Total
% Change
$42,950,800
$957,623
$1,222,905
$338,171
$24,191
$47,851
$45,541,541

-2.77%
-11.81%
-0.98%
24.29%
-5.63%
-19.42%
-2.80%

(1) In the FY 2010 TPR, RAPID was not reported separately from Express service.
(2) This data does not reflect revisions in Phoenix's FY 09/10 fixed route
operating cost and revenue.

25 of 55

Draft March 12, 2012

FY 2011Annual Transit Performance Report
Report 4B: Fixed Route by Agency
July 1, 2010 through June 30, 2011

Boardings

Total
Bicycles

Total
Revenue
Hours

110,913

1,345

927

8,713

Avondale
El Mirage
Glendale
Goodyear
Paradise Valley
Peoria
Phoenix
Scottsdale
Sun Cities (1)
Tolleson
Subtotal

120,943
3,238
2,238,510
8,557
11,900
92,725
34,160,125
741,741
32,929
23,258
37,437,652

435
54
13,387
32
32
516
173,145
2,706
259
52
190,639

5,026
169
71,178
143
501
2,573
801,702
25,125
2,235
750
909,659

9,036
392
88,930
2,222
2,832
2,996
981,097
33,915
2,167
2,177
1,125,763

RPTA

Chandler
Gilbert
Glendale
Mesa
Multi Jurisdi. (2)
Phoenix
Scottsdale
Surprise
Tempe
Subtotal

681,081
140,674
45,630
4,434,723
21,390
1,446,373
2,223
20,825
1,236,096
8,054,520

3,159
806
4
27,959
223
6,247
2
103
5,003
43,509

39,664
10,423
414
192,916
793
37,277
135
550
44,654
326,899

38,833
19,421
2,240
175,532
10,668
55,830
1,792
172
50,305
355,964

Scottsdale

Scottsdale (3)

897,858

4,448

23,104

0

Agency

Jurisdiction

Total
Boardings

Glendale

Glendale

Phoenix

Total
Wheelchairs

(1) Includes Youngtown and unincorporated areas.
(2) Includes several rural communities and unincorporated areas.
(3) Agency did not track revenue hours.

26 of 55

Draft March 12, 2012

Report 4B: Fixed Route by Agency

Boardings

Total
Bicycles

Total
Revenue
Hours

193,097
2,517
4,583
19,379
41,882
56,743
463,078
798,690
6,733,089
8,313,058

885
1
46
139
195
512
1,585
2,887
24,595
30,845

10,351
60
199
1,636
1,146
2,181
10,828
39,379
180,247
246,027

20,346
160
1,191
3,364
4,894
4,570
31,641
65,637
367,143
498,944

Total

54,814,001

270,786

1,506,616

1,989,384

Agency

Jurisdiction

Total
Revenue
Miles

Weekday
Avg. Daily
Boardings

Saturday
Avg. Daily
Boardings

Sun./Hol.
Avg. Daily
Boardings

Glendale

Glendale

99,773

352

222

178

Phoenix

Avondale
El Mirage (1)
Glendale
Goodyear
Paradise Valley
Peoria (1)
Phoenix
Scottsdale
Sun Cities (1)
Tolleson
Subtotal

371,994
12,620
1,424,413
39,961
47,889
42,951
14,382,270
520,273
44,126
28,881
16,915,379

550
13
7,655
34
40
371
118,059
2,450
132
85
129,400

178
0
3,497
0
17
0
52,115
1,375
0
34
57,228

0
0
2,342
0
16
0
38,631
939
0
0
41,931

Agency

Jurisdiction

Total
Boardings

Tempe

Chandler
Fountain Hills
Gila River I.C.
Gilbert
Guadalupe
Mesa
Phoenix
Scottsdale
Tempe
Subtotal

Total
Wheelchairs

(1) Service operated weekdays only.

27 of 55

Draft March 12, 2012

Report 4B: Fixed Route by Agency

Agency

Jurisdiction

Total
Revenue
Miles

Weekday
Avg. Daily
Boardings

Saturday
Avg. Daily
Boardings

Sun./Hol.
Avg. Daily
Boardings

RPTA

Chandler
Gilbert
Glendale (1)
Mesa
Multi Jurisd. (2) (3)
Phoenix
Scottsdale (1)
Surprise (1)
Tempe
Subtotal

695,850
384,969
34,993
2,682,937
267,854
984,078
50,467
4,111
757,881
5,902,973

2,547
532
211
15,884
79
5,270
23
98
4,150
28,896

879
191
0
7,408
44
1,958
0
0
2,107
12,587

518
62
0
3,346
0
1,341
0
0
1,416
6,684

Scottsdale

Scottsdale

619,658

2,905

1,978

1,607

Tempe

Chandler
Fountain Hills (1)
Gila River I.C.
Gilbert (1)
Guadalupe
Mesa (2)
Phoenix
Scottsdale
Tempe
Subtotal

207,513
4,719
8,042
60,334
56,579
44,839
427,202
988,994
3,880,444
5,678,666

671
10
15
77
136
215
1,598
2,580
22,523
27,825

271
0
8
0
82
53
681
1,588
11,933
14,615

175
0
9
0
59
0
436
1,113
7,557
9,349

Total

29,216,449

189,377

86,631

59,749

(1) Weekday service only
(2) Service operated weekdays and Saturdays only.
(3) Multi Jurisd. Indicates several rural communities including unincorporated areas.
(4) Operating cost data from circulator service is not included in financial indicators.

28 of 55

Draft March 12, 2012

Report 4B: Fixed Route by Agency

Agency

Jurisdiction

Total
Operating
Cost

Glendale

Glendale

$786,101

$24,191

3.1%

$6.87

Avondale
$2,511,645
El Mirage
$85,205
Glendale $11,171,417
Goodyear
$269,807
Paradise Valley
$407,994
Peoria
$357,441
Phoenix $111,042,699
Scottsdale
$3,942,932
Sun Cities
$375,931
Tolleson
$194,998
Subtotal $130,360,068

$99,682
$1,764
$2,090,256
$26,401
$17,142
$87,294
$30,476,491
$680,219
$29,918
$21,293
$33,530,462

4.0%
2.1%
18.7%
9.8%
4.2%
24.4%
27.4%
17.3%
8.0%
10.9%
25.7%

$19.94
$25.77
$4.06
$28.45
$32.84
$2.91
$2.36
$4.40
$10.51
$7.47
$2.59

Phoenix (1)

Total Fare
Revenue

Farebox
Recovery

Subsidy
per

Ratio

Boarding

RPTA (1)

Chandler
Gilbert
Glendale
Mesa
Multi Jurisd. (2)
Phoenix
Scottsdale
Surprise
Tempe
Subtotal

$4,111,375
$2,275,608
$343,131
$15,243,096
$1,037,713
$6,159,066
$305,324
$40,310
$4,474,162
$34,380,383

$661,123
$145,421
$48,807
$3,736,062
$47,851
$1,364,272
$2,747
$25,090
$1,126,649
$7,185,078

16.1%
6.4%
14.2%
24.5%
4.6%
22.2%
0.9%
62.2%
25.2%
20.9%

$5.07
$15.14
$6.45
$2.59
$46.28
$3.32
$136.11
$0.73
$2.71
$3.38

Scottsdale

Scottsdale

$2,570,545

$0

0.0%

$2.86

Tempe (1)

Chandler
Fountain Hills
Gila River I.C.
Gilbert
Guadalupe
Mesa
Phoenix
Scottsdale
Tempe
Subtotal

$1,230,841
$28,095
$47,699
$357,864
$335,593
$265,958
$2,535,805
$5,866,527
$14,182,812
$24,851,193

$174,971
$4,373
$2,924
$19,658
$40,399
$51,074
$439,314
$780,552
$3,288,545
$4,801,810

14.2%
15.6%
6.1%
5.5%
12.0%
19.2%
17.3%
13.3%
23.2%
19.3%

$5.47
$9.42
$9.77
$17.45
$7.05
$3.79
$4.53
$6.37
$1.62
$2.41

$189,591,644

$45,541,541

24.0%

$2.63

Total (1)

(1) Operating cost data from circulator service is not included in financial indicators.
(2) Multi Jurisd. Indicates several rural communities including unincorporated areas.

29 of 55

Draft March 12, 2012

Report 4B: Fixed Route by Agency

Agency

Jurisdiction

Net Op.
Cost per
Rev. Mile

Average
Fare

Boardings
per
Rev. Mile

Boardings
per
Rev. Hour

Glendale

Glendale

$7.64

$0.22

1.11

12.73

Phoenix (1)

Avondale
El Mirage
Glendale
Goodyear
Paradise Valley
Peoria
Phoenix
Scottsdale
Sun Cities
Tolleson
Subtotal

$6.48
$6.61
$6.38
$6.09
$8.16
$6.29
$5.60
$6.27
$7.84
$6.01
$5.72

$0.82
$0.54
$0.93
$3.09
$1.44
$0.94
$0.89
$0.92
$0.91
$0.92
$0.90

0.33
0.26
1.57
0.21
0.25
2.16
2.38
1.43
0.75
0.81
2.21

13.38
8.27
25.17
3.85
4.20
30.95
34.82
21.87
15.20
10.68
33.26

RPTA (1)

Chandler
Gilbert
Glendale
Mesa
Multi Jurisd. (2)
Phoenix
Scottsdale
Surprise
Tempe
Subtotal

$4.96
$5.53
$8.41
$4.29
$3.70
$4.87
$6.00
$3.70
$4.42
$4.61

$0.97
$1.03
$1.07
$0.84
$2.24
$0.94
$1.24
$1.20
$0.91
$0.89

0.98
0.37
1.30
1.65
0.08
1.47
0.04
5.07
1.63
1.36

17.54
7.24
20.37
25.26
2.01
25.91
1.24
121.08
24.57
22.63

Scottsdale

Scottsdale (3)

$4.15

$0.00

1.45

------

Tempe (1)

Chandler
Fountain Hills
Gila River I.C.
Gilbert
Guadalupe
Mesa
Phoenix
Scottsdale
Tempe
Subtotal

$5.09
$5.03
$5.57
$5.61
$5.22
$4.79
$4.91
$5.14
$2.81
$3.53

$0.91
$1.74
$0.64
$1.01
$0.96
$0.90
$0.95
$0.98
$0.49
$0.58

0.93
0.53
0.57
0.32
0.74
1.27
1.08
0.81
1.74
1.46

9.49
15.77
3.85
5.76
8.56
12.42
14.64
12.17
18.34
16.66

Total
$4.93
$0.83
1.88
27.55
(1) FY 2011 operating cost data from circulator service administered by Phoenix,
Tempe and RPTA is not included in financial indicators.
(2) Multi Jurisd. Indicates several rural communities including unincorporated areas.

30 of 55

Draft March 12, 2012

Report 4B: Fixed Route by Agency
Service Efficiency
Farebox Recovery Ratio

Agency

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY10 - FY11
% Change

Glendale
Phoenix (1) (2)
RPTA (1)
Scottsdale
Tempe (1)
Total (1)

3.6%
29.5%
15.4%
0.0%
8.3%
22.3%

3.1%
30.9%
20.4%
0.0%
17.2%
26.5%

3.1%
25.7%
20.9%
0.0%
19.3%
24.0%

-1.37%
-16.74%
2.69%
0.00%
12.57%
-9.52%

FY 09/10
Total

FY 10/11
Total

FY10 - FY11
% Change

Operating Cost per Boarding

Agency
Glendale
Phoenix (1) (2)
RPTA (1)
Scottsdale
Tempe (1)
Total (1)

FY 08/09
Total
$5.90
$2.53
$4.15
$4.59
$4.22
$3.00

$7.01
$2.96
$4.45
$0.00
$3.23
$3.18

$7.09
$3.48
$4.27
$2.86
$2.99
$3.52

1.04%
17.71%
-3.99%
--------7.45%
10.84%

Subsidy (Net Operating Cost) per Boarding

Agency
Glendale
Phoenix (1) (2)
RPTA (1)
Scottsdale
Tempe (1)
Total (1)

FY 08/09
Total
$5.68
$1.78
$3.51
$4.59
$3.87
$2.33

FY 09/10
Total
$6.80
$2.04
$3.54
$0.00
$2.68
$2.33

FY 10/11
Total
$6.87
$2.59
$3.38
$2.86
$2.41
$2.69

FY10 - FY11
% Change
1.09%
26.52%
-4.65%
--------9.86%
15.29%

(1) FY 2010 and FY 2011 operating cost data from circulator service administered by
Phoenix, Tempe and RPTA are not included in total operating cost.
(2) FY 2010 Phoenix operating cost and fare revenue do not reflect
recent revisions.

31 of 55

Draft March 12, 2012

Report 4B: Fixed Route by Agency

Operating Cost per Revenue Mile

Agency
Glendale
Phoenix (1) (2)
RPTA (1)
Scottsdale
Tempe (1)
Total (1)

FY 08/09
Total
$6.77
$5.92
$5.35
$5.98
$5.63
$5.75

FY 09/10
Total
$8.11
$5.89
$5.12
$0.00
$4.27
$5.35

FY 10/11
Total
$7.88
$7.71
$5.82
$4.15
$4.38
$6.60

FY10 - FY11
% Change
-2.85%
30.78%
13.84%
-------2.38%
23.37%

Net Operating Cost per Revenue Mile

Agency
Glendale
Phoenix (1) (2)
RPTA (1)
Scottsdale
Tempe (1)
Total (1)

FY 08/09
Total
$6.52
$4.17
$4.52
$5.98
$5.16
$4.47

FY 09/10
Total
$7.86
$4.07
$4.08
$0.00
$3.54
$3.93

FY 10/11
Total
$7.64
$5.72
$4.61
$4.15
$3.53
$5.05

FY10 - FY11
% Change
-2.81%
40.57%
13.05%
--------0.29%
28.31%

(1) FY 2010 and FY 2011 operating cost data from circulator service administered by
Phoenix, Tempe and RPTA are not included in total operating cost.

32 of 55

Draft March 12, 2012

Report 4B: Fixed Route by Agency
Operating Cost per Revenue Hour

Agency
Glendale
Phoenix (1) (4)
RPTA (1)
Scottsdale (2)
Tempe (1)
Total (1)

FY 08/09
Total
$76.54
$92.56
$92.97
$54.01
$66.74
$85.27

FY 09/10
Total

FY 10/11
Total

FY10 - FY11
% Change

$94.02
$87.78
$68.25
-------$50.77
$73.74

$90.23
$115.80
$96.58
-------$49.81
$96.99

-4.04%
31.92%
41.51%
--------1.90%
31.53%

FY 09/10
Total

FY 10/11
Total

FY10 - FY11
% Change

$91.08
$60.66
$54.36
-------$42.06
$54.16

$87.45
$86.01
$76.40
-------$40.18
$74.10

-3.99%
41.79%
40.53%
-------4.46%
36.80%

FY 09/10
Total

FY 10/11
Total

FY10 - FY11
% Change

Net Operating Cost per Revenue Hour

Agency
Glendale
Phoenix (1) (4)
RPTA (1)
Scottsdale (2)
Tempe (1)
Total (1)

FY 08/09
Total
$73.76
$65.23
$78.65
$54.01
$61.21
$66.22

Average Fare

Agency

FY 08/09
Total

Glendale
$0.21
$0.22
$0.22
-0.86%
Phoenix (4)
$0.75
$0.91
$0.90
-1.58%
RPTA
$0.64
$0.90
$0.89
-0.88%
Scottsdale(3)
$0.00
$0.00
$0.00
$0.00
Tempe
$0.35
$0.55
$0.58
5.02%
Total
$0.67
$0.84
$0.83
-1.09%
(1) FY 2010 and FY 2011 operating cost data from circulator service administered by
Phoenix, Tempe and RPTA are not included in total operating cost.
(2) Agency did not track revenue hours.
(3) Scottsdale circulator service charges no fare.
(4) FY 2010 Phoenix operating cost and fare revenue do not reflect
recent revisions.

33 of 55

Draft March 12, 2012

Report 4B: Fixed Route by Agency

Total Boardings

Agency

FY 08/09
Total

Glendale
Phoenix
RPTA
Scottsdale
Tempe
Total

113,382
47,241,311
8,470,586
572,925
9,153,608
65,551,812

FY 09/10
Total
116,952
38,449,697
7,478,112
652,230
8,877,968
55,574,959

FY 10/11
Total
110,913
37,437,652
8,054,520
897,858
8,313,058
54,814,001

FY10 - FY11
% Change
-5.16%
-2.63%
7.71%
37.66%
-6.36%
-1.37%

Weekday Average Boardings

Agency

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

Glendale
Phoenix
RPTA
Scottsdale
Tempe
Total

361
158,849
28,016
1,669
29,385
218,279

378
129,360
25,723
1,970
30,107
187,538

352
129,400
28,896
2,905
27,825
189,377

Agency

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

Glendale
Phoenix
RPTA
Scottsdale
Tempe
Total

222
75,315
18,021
1,564
15,800
110,699

143
59,517
11,123
1,601
16,044
88,516

222
57,228
12,587
1,978
14,615
86,631

FY10 - FY11
% Change
-6.88%
0.03%
12.33%
47.47%
-7.58%
0.98%

Saturday Average Boardings

34 of 55

FY10 - FY11
% Change
55.55%
-3.85%
13.16%
23.53%
-8.90%
-2.13%

Draft March 12, 2012

Report 4B: Fixed Route by Agency
Sunday/Holiday Average Boardings

Agency

FY 08/09
Total

FY 09/10
Total

Glendale
Phoenix
RPTA
Scottsdale
Tempe
Total

175
48,189
5,937
1,140
13,543
68,984

143
39,876
5,617
1,141
10,771
57,549

FY 10/11
Total
178
41,931
6,684
1,607
9,349
59,749

FY10 - FY11
% Change
24.56%
5.15%
18.99%
40.86%
-13.20%
3.82%

Boardings per Revenue Mile

Agency

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY10 - FY11
% Change

Glendale
Phoenix
RPTA
Scottsdale
Tempe
Total

1.15
2.34
1.29
1.30
1.33
1.92

1.16
1.99
1.15
1.82
1.32
1.69

1.11
2.21
1.36
1.45
1.46
1.88

-4.17%
11.22%
18.65%
-20.39%
10.90%
11.01%

FY 09/10
Total

FY 10/11
Total

FY10 - FY11
% Change

13.40
29.67
15.35
-------15.72
23.22

12.73
33.26
22.63
-------16.66
27.55

-5.02%
12.07%
47.39%
-------6.00%
18.66%

Agency

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY10 - FY11
% Change

Glendale (2)
Phoenix
RPTA
Scottsdale (2)
Tempe
Total

-------92.6%
95.1%
97.0%
91.0%
93.9%

-------95.00%
96.64%
95.27%
94.05%
95.27%

-------95.11%
95.65%
-------95.11%
95.25%

-------0.12%
-1.02%
-------1.13%
-0.02%

Boardings per Revenue Hour

Agency

FY 08/09
Total

Glendale
Phoenix
RPTA
Scottsdale (1)
Tempe
Total
On-Time Performance

(1) Agency did not track revenue hours.
(2) Agency did not track on-time performance.

35 of 55

Draft March 12, 2012

Report 4B: Fixed Route by Agency

Revenue Miles
Agency

FY 08/09
Total

Glendale
Phoenix
RPTA
Scottsdale
Tempe
Total

98,760
20,199,300
6,577,022
439,307
6,858,438
34,172,826

FY 09/10
Total
101,154
19,302,148
6,498,403
358,482
6,708,596
32,968,784

FY 10/11
Total
99,773
16,915,379
5,902,973
619,658
5,678,666
29,216,449

FY10 - FY11
% Change
-1.37%
-12.37%
-9.16%
72.86%
-15.35%
-11.38%

Revenue Hours
Agency

FY 08/09
Total

Glendale
Phoenix
RPTA
Scottsdale (1)
Tempe
Total

8,735
1,290,988
378,335
48,648
578,409
2,305,116

FY 09/10
Total

FY 10/11
Total

FY10 - FY11
% Change

8,713
1,125,763
355,964
------498,944
1,989,384

-0.15%
-13.12%
-26.93%
-------11.66%
-16.88%

Operating Cost with circulator service
FY 08/09
FY 09/10
Agency
Total
Total

FY 10/11
Total

FY10 - FY11
% Change

Glendale
$668,581
$820,392
Phoenix $119,494,128 $121,051,266
RPTA
$35,172,756 $33,795,882
Scottsdale
$2,627,403
-----Tempe $38,605,574 $38,746,996
Total $196,568,442 $194,414,536

$786,101
$134,422,442
$34,998,444
$2,570,545
$34,042,556
$206,820,088

-4.18%
11.05%
3.56%
------12.14%
6.38%

8,726
1,295,804
487,124
37,006
564,795
2,393,455

Operating Cost
excludes circulator service administered by Phoenix, RPTA and Tempe.
FY 10/11
Total

FY10 - FY11
% Change

Glendale
$668,581
$820,392
$786,101
Phoenix $119,494,128 $113,744,493 $130,360,068
RPTA
$35,172,756 $33,248,060 $34,380,383
Scottsdale
$2,627,403
$0
$2,570,545
Tempe $38,605,574 $28,676,837 $24,851,193
Total $196,568,442 $176,489,782 $189,591,644

-4.18%
14.61%
3.41%
------13.34%
7.42%

Agency

FY 08/09
Total

FY 09/10
Total

(1) Agency did not track revenue hours.

36 of 55

Draft March 12, 2012

Report 4B: Fixed Route by Agency

Fare Revenue
Agency

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY10 - FY11
% Change

Glendale
Phoenix (1)
RPTA
Scottsdale (2)
Tempe
Total

$24,229
$35,288,526
$5,417,463
$0
$3,200,929
$43,931,147

$25,635
$35,139,656
$6,766,452
$0
$4,922,172
$46,853,915

$24,191
$33,530,462
$7,185,078
$0
$4,801,810
$45,541,541

-5.63%
-4.58%
6.19%
------2.45%
-2.80%

(1) FY 2010 Phoenix operating cost and fare revenue do not reflect
recent revisions.
(2) Scottsdale circulator service charges no fare.

37 of 55

Draft March 12, 2012

FY 2011Annual Transit Performance Report
Report 4C: Fixed Route by Route
July 1, 2010 through June 30, 2011
Local
Ranking

Jurisdiction

Farebox
Recovery
Ratio

Subsidy
per
Boarding

Boardings
per
Rev. Mile

Net Op.
Cost per
Mile

(Boardings/
Rev. Mile)

Route FY 11 (FY 10)
0

12 (13)

Phoenix

26.1%

$2.61

2.41

$6.29

1

46 (52)

Phoenix

12.0%

$6.69

1.12

$7.50

3 (1)

9 (4)

Avondale
Phoenix
Tolleson
Subtotal

2.2%
53.4%
11.2%
30.5%

$38.56
$0.71
$7.11
$1.86

0.17
4.43
0.84
2.52

$6.60
$3.14
$6.00
$4.69

7

21 (23)

Phoenix

22.7%

$3.27

2.01

$6.58

8

24 (25)

Phoenix

19.7%

$3.61

1.90

$6.84

10

8 (17)

Phoenix

28.5%

$2.36

2.58

$6.09

12

22 (8)

Phoenix

22.4%

$3.36

1.97

$6.61

13

47 (45)

Phoenix

14.0%

$5.35

1.09

$5.81

15 (2)

2 (10)

Phoenix

35.8%

$1.65

3.31

$5.47

16

25 (21)

Phoenix

21.2%

$3.55

1.89

$6.71

17

5 (3)

Phoenix
Scottsdale
Subtotal

37.1%
26.2%
26.2%

$1.39
$2.47
$2.47

3.05
2.01
2.01

$4.25
$4.98
$4.98

17A (3)

52 (47)

Avondale
Phoenix
Subtotal

9.4%
-----20.0%

$6.61
-----$5.48

0.92
-----0.99

$6.11
-----$5.40

19

6 (6)

Phoenix

32.4%

$2.03

2.84

$5.76

27

11 (14)

Phoenix

22.0%

$2.94

1.88

$5.52

(1) Beginning July 26, 2010, Route 3A was combined with Route 3.
(2) July 26, 2010 eliminated portions east and south of Central Station
and all service to Sky Harbor Airport
(3) While revenue miles and operating cost occurred in Tolleson and Goodyear, no
boardings or fare revenue were generated in Tolleson.

38 of 55

Draft March 12, 2012

Report 4C: Fixed Route by Route
Local- continued
Ranking

Jurisdiction

Farebox
Recovery
Ratio

Subsidy
per
Boarding

Boardings
per
Rev. Mile

Net Op.
Cost per
Mile

(Boardings/
Rev. Mile)

Route FY 11 (FY 10)
29

1 (1)

Phoenix
Scottsdale
Subtotal

49.3%
25.7%
46.3%

$0.85
$2.50
$0.96

4.03
2.01
3.77

$3.42
$5.02
$3.63

29A (1)

55 (57)

Avondale
Phoenix
Subtotal

7.2%
10.2%
8.4%

$0.00
$8.22
$8.78

0.68
0.74
0.70

$0.00
$6.07
$6.18

30 (2)

39 (37)

Mesa
Phoenix
Tempe
Subtotal

22.1%
14.0%
24.8%
21.0%

$3.10
$5.55
$2.83
$3.38

1.49
0.92
1.57
1.38

$4.61
$5.08
$4.45
$4.67

32 (3)

43 (35)

Phoenix

12.9%

$6.31

1.18

$7.42

35

10 (15)

Phoenix

24.8%

$2.83

1.57

$4.45

39 (4)

50 (56)

Phoenix

12.2%

$7.27

1.03

$7.48

40 (5)

35 (39)

Mesa
Phoenix
Tempe
Subtotal

24.2%
8.7%
20.1%
22.9%

$2.72
$9.56
$3.54
$2.93

1.65
0.56
1.34
1.55

$4.48
$5.40
$4.73
$4.56

41

4 (2)

Phoenix
Scottsdale
Subtotal

39.3%
18.5%
36.6%

$1.28
$3.80
$1.44

3.19
1.45
2.97

$4.10
$5.51
$4.28

43

16 (9)

Phoenix

28.2%

$2.15

2.25

$4.85

44 (6)

34 (36)

Phoenix
Paradise Valley
Subtotal

20.2%
4.2%
18.4%

$3.93
$32.84
$4.42

1.73
0.25
1.57

$6.80
$8.16
$4.42

(1) Route eliminated July 26, 2010.
(2) Route extented east to Sossoman Road.
(3) Route eliminated July 26, 2010. Portions of route covered by routes 10 and 16.
(4) July 26, 2010, frequency reduced from 30 to 60 minutes.
(5) July 26, 2010 eliminated service to Sky Harbor Airport. Route now
ends at Tempe Transportation Center.
(6) Valley Metro Ridership Report indicates route served Tempe.
However, Phoenix data shows no Route 44 service in Tempe.

39 of 55

Draft March 12, 2012

Report 4C: Fixed Route by Route
Local- continued
Ranking

Jurisdiction

Farebox
Recovery
Ratio

Subsidy
per
Boarding

Boardings
per
Rev. Mile

Net Op.
Cost per
Mile

(Boardings/
Rev. Mile)

Route FY 11 (FY 10)
45

26 (20)

Mesa
Phoenix
Tempe
Subtotal

22.8%
24.0%
31.2%
25.2%

$3.00
$2.69
$1.98
$2.60

1.52
1.67
2.05
1.70

$4.56
$4.49
$4.07
$4.42

48

44 (49)

Tempe

17.3%

$4.24

1.16

$4.91

50

3 (7)

Phoenix
Scottsdale
Subtotal

39.4%
19.4%
36.9%

$1.47
$3.88
$1.63

3.52
1.77
3.30

$5.16
$6.87
$5.38

51

32 (29)

Glendale
Phoenix
Subtotal

14.7%
26.7%
20.4%

$5.05
$2.30
$3.33

1.14
2.15
1.62

$5.76
$4.95
$5.38

52 (1)

49 (46)

Phoenix

11.4%

$7.24

1.04

$7.54

56

37 (31)

Guadupe
Phoenix
Tempe
Subtotal

16.8%
13.5%
30.7%
23.8%

$4.82
$6.66
$2.11
$3.05

1.02
0.77
1.95
1.48

$4.94
$5.13
$4.11
$4.52

59

14 (18)

Glendale
Phoenix
Subtotal

26.0%
35.8%
29.3%

$2.48
$1.57
$2.11

2.01
2.76
2.26

$4.99
$4.33
$4.77

60

13 (16)

Glendale
Phoenix
Subtotal

22.9%
27.0%
25.6%

$3.12
$2.48
$2.68

2.10
2.51
2.37

$6.57
$6.22
$6.34

61 (2)

19 (26)

Mesa
Phoenix
Tempe
Subtotal

32.4%
30.0%
36.3%
32.4%

$1.92
$2.03
$1.59
$1.87

2.09
2.04
2.37
2.13

$4.00
$4.14
$3.77
$3.99

62

51 (43)

Tempe

15.8%

$4.97

1.00

$5.00

(1) July 26, 2010, Saturday/Sunday frequency reduced from 45 to 60 minutes.
(2) July 26, 2010, Sunday frequency reduced from 30 to 60 minutes.

40 of 55

Draft March 12, 2012

Report 4C: Fixed Route by Route
Local- continued
Ranking

Jurisdiction

Farebox
Recovery
Ratio

Subsidy
per
Boarding

Boardings
per
Rev. Mile

Net Op.
Cost per
Mile

(Boardings/
Rev. Mile)

Route FY 11 (FY 10)
65

33 (33)

Tempe

24.3%

$2.83

1.58

$4.49

66 (1)

42 (50)

Chandler
Gila River I.C.
Scottsdale
Tempe
Subtotal

9.0%
6.1%
11.5%
20.8%
17.8%

$9.30
$9.77
$7.10
$3.41
$4.12

0.58
0.57
0.74
1.38
1.18

$5.40
$5.57
$5.25
$4.70
$4.87

67

20 (11)

Glendale
Phoenix
Subtotal

19.3%
40.4%
26.4%

$3.43
$1.32
$2.39

1.59
3.04
2.08

$5.45
$4.02
$4.97

70

15 (22)

Glendale
Phoenix
Subtotal

14.3%
30.6%
24.5%

$5.71
$2.08
$2.86

1.28
2.84
2.25

$7.30
$5.91
$6.44

72 (2)

40 (40)

Chandler
Scottsdale
Tempe
Subtotal

15.5%
15.4%
28.4%
20.6%

$5.09
$5.36
$2.28
$3.59

0.98
0.94
1.86
1.31

$5.01
$5.02
$4.25
$4.71

77 (3)

23 (24)

Mesa
Phoenix
Tempe
Subtotal

26.3%
22.4%
36.8%
28.6%

$2.48
$3.02
$1.55
$2.22

1.76
1.52
2.42
1.91

$4.37
$4.60
$3.75
$4.24

80

7 (5)

Glendale
Phoenix
Subtotal

24.6%
28.9%
27.7%

$2.81
$2.17
$2.32

2.29
2.79
2.65

$6.42
$6.06
$6.16

81 (4)

48 (65)

Chandler
Scottsdale
Tempe
Subtotal

21.1%
10.7%
25.2%
16.8%

$3.46
$8.06
$2.71
$4.62

1.35
0.66
1.64
1.07

$4.68
$5.30
$4.44
$4.94

(1) July 26, 2010, incorporated extension into Lone Butte Casino
and eliminated service north of McKellips Rd. Beginning
October 25, 2010 service north of Tempe Transportation Center eliminated.
(2) July 26, 2010, some service in Chandler eliminated.
(3) July 26, 2010 service before 5am in Tempe eliminated.
(4) July 26, 2010 service before 5am in Tempe eliminated
while frequency in Chandler increased to 30 minutes all day.

41 of 55

Draft March 12, 2012

Report 4C: Fixed Route by Route
Local- continued
Ranking

Jurisdiction

Farebox
Recovery
Ratio

Subsidy
per
Boarding

Boardings
per
Rev. Mile

Net Op.
Cost per
Mile

(Boardings/
Rev. Mile)

Route FY 11 (FY 10)
90

18 (19)

Glendale
Phoenix
Subtotal

27.7%
23.4%
24.1%

$2.53
$3.14
$3.03

2.44
2.08
2.14

$6.16
$6.53
$6.47

96

29 (41)

Chandler
Mesa
Subtotal

10.7%
39.6%
25.1%

$7.66
$1.33
$2.62

0.69
2.68
1.69

$5.28
$3.57
$4.43

104

27 (27)

Chandler
Mesa
Subtotal

17.2%
28.0%
24.3%

$4.21
$2.16
$2.64

1.16
1.97
1.70

$4.89
$4.26
$4.48

106

28 (30)

Glendale
Peoria
Phoenix
Scottsdale
Sun Cities (1)
Subtotal

22.9%
25.0%
21.0%
11.8%
8.0%
19.3%

$3.82
$2.84
$3.54
$7.98
$10.51
$4.07

1.72
2.25
1.90
0.94
0.75
1.69

$6.57
$6.39
$6.73
$7.52
$7.84
$6.88

108

56 (55)

Chandler
Gilbert
Gualupe
Mesa
Tempe
Subtotal

11.5%
5.5%
5.6%
11.1%
12.5%
10.1%

$5.73
$17.45
$15.91
$7.57
$6.68
$8.25

0.92
0.32
0.35
0.70
0.78
0.65

$5.25
$5.61
$5.60
$5.27
$5.19
$5.33

112 (2)

17 (12)

Chandler
Mesa
Subtotal

26.5%
37.4%
33.5%

$2.48
$1.39
$1.69

1.75
2.45
2.21

$4.34
$3.41
$3.74

120

30 (32)

Mesa

22.4%

$2.73

1.68

$4.59

122 (3)

58 (53)

Glendale
Phoenix
Subtotal

5.8%
7.9%
7.5%

$16.37
$11.65
$12.34

0.49
0.67
0.64

$8.03
$7.85
$7.88

128

45 (42)

Mesa

16.1%

$4.29

1.16

$4.96

131

60 (59)

Avondale
Goodyear
Subtotal

6.7%
6.4%
6.7%

$12.59
$13.70
$12.82

0.50
0.46
0.49

$6.30
$6.32
$6.30

(1) Includes Youngtown
(2) Boardings assigned to Gilbert in the Valley Metro Ridership Report
have been combined with data for Mesa.
(3) Beginning July 26, 2010, portions of Metro Center service were
eliminated and westbound trips now begin at Metro Center.

42 of 55

Draft March 12, 2012

Report 4C: Fixed Route by Route
Local- continued
Ranking

Jurisdiction

Farebox
Recovery
Ratio

Subsidy
per
Boarding

Boardings
per
Rev. Mile

Net Op.
Cost per
Mile

(Boardings/
Rev. Mile)

Route FY 11 (FY 10)
136

53 (54)

Chandler
Gilbert
Mesa
Subtotal

9.0%
10.5%
20.0%
14.6%

$11.16
$8.20
$3.49
$5.33

0.48
0.65
1.36
0.95

$5.38
$5.29
$4.73
$5.05

138

41 (38)

Glendale
Phoenix
Subtotal

16.9%
14.4%
14.8%

$4.77
$5.84
$5.67

1.48
1.25
1.28

$7.08
$7.29
$7.26

154

54 (51)

Phoenix
Scottsdale
Subtotal

10.4%
5.1%
10.2%

$8.78
$20.66
$9.02

0.87
0.39
0.85

$7.63
$8.09
$7.65

156

57 (60)

Chandler
Gilbert

17.1%
3.3%

$4.66
$29.84

1.05
0.19

$4.90
$5.72

Mesa

26.1%

$2.78

1.57

$4.37

Subtotal

10.5%

$8.23

0.64

$5.29

Glendale

18.3%

$5.27

1.32

$6.96

Phoenix

23.1%

$3.41

1.92

$6.55

Scottsdale

7.7%

$13.61

0.58

$7.87

Subtotal

20.0%

$4.20

1.62

$6.81

Gilbert

1.2%

$59.47

0.10

$5.84

170

184 (1)

186

31 (28)

61

36 (34)

Mesa

4.8%

$16.81

0.37

$6.18

Subtotal

4.1%

$19.52

0.31

$6.12

Glendale

11.1%

$8.14

0.93

$7.58

Phoenix

20.4%

$4.06

1.67

$6.78

Subtotal

18.3%

$4.64

1.50

$6.96

El Mirage

2.1%

$25.77

0.26

$6.61

Glendale
Peoria
Phoenix
Subtotal

5.4%
19.0%
9.1%
7.4%

$13.09
$3.87
$9.95
$10.97

0.49
1.41
0.62
0.57

$6.39
$5.47
$6.14
$6.25

Grand
Ave.
Lmd. (2)

59 (64)

(1) Service began January 24, 2011
(2) Beginning January 24, 2011, all trips were extended on
Central Avenue to Camelback Rd.

43 of 55

Draft March 12, 2012

Report 4C: Fixed Route by Route

LINK
Farebox
Recovery

Subsidy
per

Boardings
per

Net Op.
Cost per

Route

Jurisdiction

Ratio

Boarding

Rev. Mile

Mile

AZ Ave (1)

Chandler

8.3%

$9.89

0.55

$5.42

Gilbert

13.4%

$5.59

0.92

$5.12

Mesa

20.6%

$3.18

1.48

$4.70

Subtotal

13.8%

$5.27

0.97

$5.09

Mesa

15.0%

$4.73

1.06

$5.02

Farebox
Recovery

Subsidy
per

Boardings
per

Jurisdiction

Ratio

Boarding

Rev HOUR

Cost per
Rev HOUR

Main (2)

Express and RAPID
Ranking
(Boardings/
Rev. HOUR)

Route FY 11 (FY 10)

Net Op

SR-51 Rapid

3 (2)

Phoenix

24.8%

$4.67

35.97

$168.07

I-10 W Rapid

1 (1)

Phoenix

23.3%

$5.12

38.81

$198.79

I-10 E Rapid

2 (7)

Phoenix

33.9%

$2.44

36.18

$88.29

I-17 Rapid(3)

5 (5)

Phoenix

27.1%

$4.00

32.22

$128.78

510

11 (9)

Phoenix

16.1%

$6.46

16.37

$105.65

Scottsdale

22.7%

$4.55

20.29

$92.35

Subtotal

18.8%

$5.55

18.03

$100.01

Chandler

6.0%

$22.09

6.86

$151.45

Scottsdale

1.0%

$128.58

1.15

$148.49

Tempe

16.3%

$8.00

15.15

$121.22

Subtotal

2.2%

$62.25

2.35

$146.52

511 (4)

28 (28)

(1) Arizona Avenue LINK service began service on January 24, 2011.
(2) Beginning January 26, 2010, weekend service on Main
Street LINK was eliminated.
(3) Ten additional trips were added January 24, 2011.
(4) Service south of the P& R at Apache Blvd. was eliminated as of
July 26, 2010. Totals include revenue miles in Phoenix.

44 of 55

Draft March 12, 2012

Report 4C: Fixed Route by Route

Express and RAPID - continued
Ranking
Farebox
Recovery

Subsidy
per

Boardings
per

Jurisdiction

Ratio

Boarding

Rev HOUR

Cost per
Rev HOUR

Fountain Hills

15.6%

$9.42

15.77

$148.63

Phoenix

13.6%

$9.35

9.65

$90.18

Scottsdale

12.0%

$12.17

10.12

$123.12

Subtotal

13.3%

$12.17

10.12

$123.12

Phoenix

7.2%

$15.86

7.14

$113.15

Tempe

17.4%

$5.91

12.68

$74.92

Subtotal

11.6%

$9.48

9.92

$93.97

Phoenix

10.1%

$11.09

10.19

$113.01

Tempe

21.2%

$4.76

14.56

$69.27

Subtotal

15.1%

$7.15

12.53

$89.60

Gilbert

67.1%

$0.70

51.24

$35.93

Mesa

18.0%

$6.16

15.61

$96.20

Phoenix

18.0%

$6.16

15.61

$96.20

Subtotal

17.1%

$6.50

17.59

$114.24

Mesa

14.5%

$8.38

14.20

$119.10

Phoenix

15.5%

$7.31

13.01

$95.12

(Boardings/
Rev. HOUR)

Route FY 11 (FY 10)
512

520

521

531 (1)

532 (2)

533

535 (3)

536 (4)

21 (19)

22 (22)

19 (16)

13 (13)

18 (17)

Net Op

Tempe

10.0%

$11.91

9.93

$118.23

Subtotal

13.3%

$9.02

13.17

$118.81

Mesa

29.5%

$3.39

28.81

$97.60

Phoenix

38.7%

$2.25

43.17

$97.29

Subtotal

25.8%

$4.08

28.51

$116.37

Mesa

23.1%

$4.40

42.26

$185.94

Phoenix

23.2%

$4.47

29.99

$133.92

Subtotal

19.8%

$5.40

31.32

$169.11

Mesa

2.7%

$65.91

2.79

$183.80

Tempe

8.1%

$20.14

8.71

$175.30

Subtotal

3.8%

$46.33

3.93

$182.16

8 (6)

6 (3)

26 (25)

(1) Includes revenue miles in Tempe.
(2) Includes revenue miles in Scottsdale
(3) includes revenue miles in Tempe.
(4) Route eliminated as of July 26, 2010.

45 of 55

Draft March 12, 2012

Report 4C: Fixed Route by Route
Express and RAPID - continued
Ranking
Farebox
Recovery

Subsidy
per

Boardings
per

Jurisdiction

Ratio

Boarding

Rev HOUR

Cost per
Rev HOUR

Chandler

42.4%

$1.87

36.81

$68.96

Phoenix

16.4%

$6.93

15.88

$109.97

Tempe

9.7%

$12.71

9.04

$114.84

Subtotal

17.3%

$6.53

16.38

$107.05

Chandler

23.4%

$4.21

17.13

$72.18

Mesa

37.2%

$2.25

31.55

$71.09

Phoenix

21.0%

$4.88

21.39

$104.32

Subtotal

17.9%

$5.96

16.96

$101.10

Chandler

38.5%

$2.32

57.43

$133.00

Phoenix

30.2%

$3.37

30.17

$101.70

Subtotal

23.4%

$4.77

27.36

$130.48

Avondale

6.6%

$14.32

8.03

$114.93

Phoenix

16.6%

$6.41

17.40

$111.64

Tolleson

8.4%

$14.22

10.61

$150.99

Subtotal

13.3%

$8.11

14.27

$115.74

Goodyear

21.9%

$3.78

62.98

$237.91

(Boardings/
Rev. HOUR)

Route FY 11 (FY 10)
540

541 (1)

542 (1)

560 (2)

562

570 (3)

571 (4)

572 (5)

15 (14)

14 (12)

9 (4)

16 (20)

4 (10)

Phoenix

10.7%

$8.83

18.03

$159.32

Subtotal

15.8%

$5.65

32.76

$185.07

Glendale

15.3%

$7.53

12.94

$97.48

Phoenix

9.3%

$13.86

6.56

$90.87

Subtotal

10.3%

$12.22

7.52

$91.86

Phoenix

16.7%

$5.91

21.67

$128.07

Surprise

81.5%

$0.27

165.90

$44.50

Subtotal

12.5%

$8.29

18.26

$151.42

Glendale

0.8%

$101.16

3.07

$310.33

Scottsdale

1.3%

$97.88

3.05

$298.49

Surprise

7.8%

$38.20

5.29

$202.13

Subtotal

2.0%

$87.91

3.05

$267.79

24 (21)

10 (11)

27 (27)

Net Op

(1) Includes mileage in Tempe.
(2) Includes mileage in Goodyear.
(3) Route was eliminated on January 24, 2011.
(4) Includes mileage in Glendale, Peoria, El Mirage and unincorporated areas.
(5) Route eliminated on July 26, 2010 and includes mileage in
in Phoenix and unincorporated areas.

46 of 55

Draft March 12, 2012

Report 4C: Fixed Route by Route
Express and RAPID - continued
Ranking
Farebox
Recovery

Subsidy
per

Boardings
per

Jurisdiction

Ratio

Boarding

Rev HOUR

Cost per
Rev HOUR

Glendale

17.6%

$5.23

20.74

$108.53

Phoenix

8.0%

$12.84

19.21

$246.65

Subtotal

8.0%

$12.85

17.94

$230.63

Glendale

27.0%

$2.77

37.77

$104.77

Phoenix

7.7%

$12.47

24.00

$299.14

Subtotal

11.9%

$7.68

29.27

$224.75

Glendale

1.3%

$63.55

3.94

$250.52

Phoenix

1.6%

$65.61

4.08

$267.59

Subtotal

1.5%

$64.44

4.00

$257.77

Glendale

24.9%

$4.55

24.85

$113.11

(Boardings/
Rev. HOUR)

Route FY 11 (FY 10)
573 (1)

575

576 (2)

581 (3)

12 (15)

7 (8)

25 (26)

17

Net Op

Phoenix

7.5%

$19.00

12.18

$231.48

Subtotal

8.7%

$16.18

13.53

$218.89

582 (4)

23 (18)

Phoenix

12.7%

$13.13

8.25

$108.32

590 (4)

20 (23)

Phoenix

14.4%

$11.68

10.97

$128.11

(1) Includes mileage in Peoria and Tolleson.
(2) Route eliminated on July 26, 2010.
(3) Beginning January 24, 2011, service to downtown Phoenix eliminated.
(4) Route eliminated January 24, 2011.

47 of 55

Draft March 12, 2012

FY 2011 Transit Performance Report
Report 5: Rail by Jurisdiction
July 1, 2010 through June 30, 2011

Total
Jurisdiction

Total
Boardings

Revenue
Hours

Total
Revenue
Miles

Mesa
Phoenix
Tempe
Total

1,216,730
7,885,771
3,691,028
12,793,529

8,100
111,109
46,428
165,636

117,611
1,613,368
674,161
2,405,140

$954,101
$6,335,997
$2,948,183
$10,238,281

Jurisdiction

Total
Operating
Cost

Farebox
Recovery
Ratio

Subsidy
per Boarding

Average
Fare

Mesa
Phoenix
Tempe
Total

$1,516,883
$20,808,290
$8,694,937
$31,020,110

62.9%
30.4%
33.9%
33.0%

$0.46
$1.84
$1.56
$1.62

$0.78
$0.80
$0.80
$0.80

Jurisdiction

Net Operating
Cost per
Revenue Mile

Net Operating
Cost per
Revenue Hour

Boardings
per
Revenue Mile

Mesa
Phoenix
Tempe
Total

$4.79
$8.97
$8.52
$8.64

$69.48
$130.25
$123.78
$125.47

10.35
4.89
5.47
5.32

Jurisdiction

Weekday Avg.
Boardings

Saturday Avg.
Boardings

Sunday Avg.
Boardings

Mesa
Phoenix
Tempe
Total

3,671.41
24,568.34
11,333.47
13,191.07

3,191.44
17,975.20
8,937.34
10,034.66

2,042.97
12,240.21
5,991.13
6,758.10

48 of 55

Total Fare
Revenue

Draft March 12, 2012

FY 2011 Annual Transit Performance Report
Report 6: Paratransit
July 1, 2010 through June 30, 2011

System

Total
Boardings

Total
ADA
Boardings

Total DAR
Alternative
Boardings

Total
Wheelchair
Boardings

East Valley DAR
El Mirage (1)
Glendale
Mobility Services (1)
Peoria
Phoenix DAR (2)
Ridechoice (3)
Surprise
SCAT (5)
Total

234,095
n/a
97,741
n/a
29,317
328,502
n/a
23,942
14,715
728,312

173,774
n/a
16,431
3,411
754
303,825
n/a
n/a
2,116
500,311

0
n/a
1,972
13,771
0
0
56,778
n/a
n/a
72,521

53,116
n/a
28,523
2,552
4,441
72,650
n/a
2,375
1,209
164,866

System

Total
Revenue
Hours

Total
Revenue
Miles

ADA
On-Time
Performance

Non-ADA
On-Time
Performance

East Valley DAR
El Mirage
Glendale
Mobility Services (1)
Peoria
Phoenix DAR
Ridechoice (3)
Surprise (4)
SCAT (5)
Total

128,335
0
30,347
3,844
8,156
257,874
0
8,601
5,367
442,524

2,191,197
0
406,413
100,572
122,789
3,464,880
0
81,859
53,614
6,421,324

97.30%
0.00%
96.71%
99.00%
100.00%
95.30%
0.00%
0.00%
96.00%
97.39%

98.50%
0.00%
98.06%
98.70%
98.00%
72.73%
0.00%
98.70%
------94.12%

(1) Valley Metro Mobility Service began service in November 2010. It replace SCAT.
(2) Does not include Phoenix Reserve-a-Ride
(3) Data not available
(4) Surprise DAR offers general public service only and does not track ADA boardings
(5) SCAT stopped operating in December 2010.

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System

Total
Operating
Costs

Total DAR
Alternative
Operating
Costs

Total
Fare
Revenue

Total
Mechanical
Failures

East Valley DAR
El Mirage
Glendale
Mobility Services (1)
Peoria
Phoenix DAR
Ridechoice (2)
Surprise
SCAT
Total

$9,096,936
n/a
$2,570,577
$0
$1,006,618
$15,519,920
$0
$617,751
$228,146
$29,039,948

$0
n/a
$34,166
$0
$0
$0
$1,131,775
$0
$0
$1,165,941

$712,200
n/a
$105,468
$17,677
$30,915
$978,173
$112,736
$25,220
$56,814
$2,039,203

53
n/a
24
0
0
385
0
29
2
493

System/Agency

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

East Valley DAR
El Mirage (4)
Glendale
Maricopa County STS (3)
Mobility Services (1)
Peoria
Phoenix DAR
Ridechoice (2)
Surprise
SCAT
Total

4.1%
2.9%
4.4%
0.0%
-----3.1%
4.2%
-----3.0%
17.4%
4.1%

4.9%
n/a
4.3%
----------2.9%
7.2%
-----3.8%
18.6%
6.2%

7.8%
n/a
4.0%
----------3.1%
6.3%
10.0%
4.1%
24.9%
6.8%

58.91%
------5.36%
----------5.74%
-13.04%
-----6.45%
33.70%
8.40%

Farebox Recovery Ratio

(1) Valley Metro Mobility Service began service in November 2010. It replaced SCAT.
(2) East Valley Ridechoice program began service in March 2006.
(3) Maricopa County Special Transportation Services stopped providing services after
July 2010.
(4) Data was not available.

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Operating Cost per Boarding

System/Agency

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

East Valley DAR
El Mirage (1)
Glendale
Maricopa County STS (3)
Mobility Services (1)
Peoria
Phoenix DAR
Ridechoice (2)
Surprise
SCAT
Total

$37.20
$70.01
$26.32
$57.95
-----$32.33
$37.81
-----$33.34
$22.08
$36.44

$37.52
n/a
$27.06
----------$33.70
$41.70
-----$26.69
$18.32
$36.99

$38.86
n/a
$26.12
-----$0.00
$34.34
$47.24
$19.93
$25.80
$15.50
$37.72

3.57%
------3.48%
----------1.89%
13.28%
------3.32%
-15.38%
1.96%

System/Agency

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

East Valley DAR
El Mirage (1)
Glendale
Maricopa County STS (3)
Mobility Services (1)
Peoria
Phoenix DAR
Ridechoice (2)
Surprise
SCAT
Total

$35.69
$67.97
$25.16
$57.95
-----$31.32
$36.21
-----$32.33
$18.23
$34.95

$35.67
n/a
$25.91
----------$32.72
$38.68
-----$25.66
$14.91
$34.69

$35.82
n/a
$25.06
------$1.28
$33.28
$44.27
$17.95
$24.75
$11.64
$35.17

0.41%
------3.26%
----------1.72%
14.44%
------3.55%
-21.91%
1.39%

Subsidy (Net Operating Cost) per Boarding

(1) Valley Metro Mobility Service began service in November 2010. It replaced SCAT.
(2) East Valley Ridechoice program began service in March 2006.
(3) Maricopa County Special Transportation Services stopped providing services after
July 2010.
(4) Data was not available.

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Operating Cost per Revenue Hour
FY 08/09
System/Agency
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

$70.93
$60.80
$79.46
$84.49
-----$86.52
$50.81
-----$81.43
$46.68
$60.70

$72.17
n/a
$81.22
----------$83.93
$51.99
-----$69.05
$41.11
$60.15

$70.88
n/a
$85.83
-----$0.00
$123.42
$60.18
n/a
$71.82
$42.51
$68.26

-1.79%
-----5.68%
----------47.05%
15.75%
-----4.02%
3.41%
13.48%

System/Agency

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

East Valley DAR
El Mirage (1)
Glendale
Maricopa County STS (3)
Mobility Services (1)
Peoria
Phoenix DAR
Ridechoice (2)
Surprise
SCAT
Total

$1.51
$2.04
$1.15
$0.00
-----$1.02
$1.60
-----$1.01
$3.85
$1.49

$1.85
n/a
$1.16
----------$0.98
$3.02
-----$1.02
$3.41
$2.30

$3.04
n/a
$1.06
-----$1.28
$1.05
$2.98
$1.99
$1.05
$3.86
$2.55

64.58%
------8.65%
----------7.73%
-1.49%
-----2.92%
13.15%
10.53%

East Valley DAR
El Mirage (1)
Glendale
Maricopa County STS (3)
Mobility Services (1)
Peoria
Phoenix DAR
Ridechoice (2)
Surprise
SCAT
Total
Average Fare

(1) Valley Metro Mobility Service began service in November 2010. It replaced SCAT.
(2) East Valley Ridechoice program began service in March 2006.
(3) Maricopa County Special Transportation Services stopped providing services after
July 2010.
(4) Data was not available.

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Total Boardings
System/Agency

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

East Valley DAR
El Mirage (1)
Glendale
Maricopa County STS (3)
Mobility Services (1)
Peoria
Phoenix DAR
Ridechoice (2)
Surprise
SCAT
Total

262,364
1,459
92,381
35,488
-----38,978
396,474
-----19,336
27,652
874,132

248,462
n/a
89,808
----------32,921
353,674
-----22,151
30,509
777,525

234,095
n/a
99,713
-----13,771
29,317
328,502
56,778
23,942
14,715
800,833

-5.78%
-----11.03%
-----------10.95%
-7.12%
-----8.09%
-51.77%
3.00%

System/Agency

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

East Valley DAR
El Mirage (1)
Glendale
Maricopa County STS (3)
Mobility Services (1)
Peoria
Phoenix DAR
Ridechoice (2)
Surprise
SCAT
Total

1.91
0.87
3.02
1.46
-----2.68
1.34
-----2.44
2.11
1.67

1.92
n/a
3.00
----------2.49
1.25
-----2.59
2.24
1.63

1.82
n/a
3.29
-----3.58
3.59
1.27
n/a
2.78
2.74
1.81

-5.17%
-----9.49%
----------44.32%
2.18%
-----7.59%
22.20%
11.29%

Boardings per Revenue Hour

(1) Valley Metro Mobility Service began service in November 2010. It replaced SCAT.
(2) East Valley Ridechoice program began service in March 2006.
(3) Maricopa County Special Transportation Services stopped providing services after
July 2010.
(4) Data was not available.

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ADA Trips On-Time Performance

System/Agency
East Valley DAR
El Mirage (1)
Glendale
Maricopa County STS (3)
Mobility Services (1)
Peoria
Phoenix DAR
Ridechoice (2)
Surprise
SCAT
Total

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

94.38%

97.50%
n/a
96.78%
----------100.00%
96.46%
----------96.00%
97.35%

97.30%
n/a
96.71%
-----99.00%
100.00%
95.30%
0.00%
----------97.39%

-0.21%
------0.07%
----------0.00%
-1.20%
---------------0.04%

FY 08/09
Total

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

3.87

4.71
n/a
11.92
----------0.00
14.75
-----45.37
0.83
11.11

2.42
n/a
5.91
-----0.00
0.00
11.11
-----35.43
3.73
7.68

-48.64%
------50.45%
----------0.00%
-24.65%
------21.91%
348.78%
-30.87%

96.70%
----------99.00%
94.34%
----------96.00%
96.08%

Mechanical Failures per 100,000 Revenue Miles

System/Agency
East Valley DAR
El Mirage (1)
Glendale
Maricopa County STS (3)
Mobility Services (1)
Peoria
Phoenix DAR
Ridechoice (2)
Surprise
SCAT
Total

3.91
0.00
-----4.23
12.79
-----28.75
3.64
8.91

(1) Valley Metro Mobility Service began service in November 2010. It replaced SCAT.
(2) East Valley Ridechoice program began service in March 2006.
(3) Maricopa County Special Transportation Services stopped providing services after
July 2010.
(4) Data was not available.

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Percentage No Shows

System/Agency

FY 09/10
Total

FY 10/11
Total

FY 10 to FY 11
% Change

East Valley DAR
El Mirage (1)
Glendale
Maricopa County STS (3)
Mobility Services (1)
Peoria
Phoenix DAR
Ridechoice (2)
Surprise
SCAT
Total

3.10%
n/a
4.04%
----------1.63%
4.86%
-----3.88%
0.00%
17.51%

2.70%
n/a
4.12%
-----2.40%
1.30%
4.55%
0.00%
0.00%
96.00%
2.84%

-12.90%
-----1.91%
-----------20.45%
-6.31%
------100.00%
------83.76%

(1) Valley Metro Mobility Service began service in November 2010. It replaced SCAT.
(2) East Valley Ridechoice program began service in March 2006.
(3) Maricopa County Special Transportation Services stopped providing services after
July 2010.
(4) Data was not available.

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