V A L L E Y

M E T R O

Transit Performance Report
F Y 2011 ( J U LY 1 , 2010 - J U N E 30, 2011)

VALLEYMETRO.ORG

RPT1568

ISSUED: JANUARY 2012

Transit Performance Report
The Transit Performance Report (TPR) is prepared and updated
annually by the Valley Metro Regional Public Transportation Authority
(RPTA). This report is developed using input from, and reviewed by,
member agencies and the RPTA committees and governing board.
The TPR serves as input to the Maricopa Association of Governments’
(MAG) Regional Transportation Plan (RTP) updates and to RPTA’s
Short Range Transit Plan.
This year’s report reflects many changes based on recommendations
from our member agencies. One such change is the methodology for
updating performance targets. Because this discussion is on-going,
targets have been omitted from this report. Our member agencies
also suggested breaking down fixed route service by the jurisdiction
operated in. For example local Route 3-Van Buren provides service
in the communities of Phoenix, Avondale and Tolleson. Reports 4a
through 4c found in the appendix have been reformatted to indicate
not only which entity is operating the service but also where the
service was operated. This year’s report layout has been reformatted
to provide more information.
Transit service in the region is made possible and supported by
multiple funding sources including local city taxes. This report reflects
data as reported to RPTA by local operating agencies.

HIGHLIGHTS FROM
FY 2010 TO 2011:
• System wide ridership
decreased slightly
(down 0.20%)
• Ridership on light rail
increased by approximately
5.6% or 680,000
• Subsidy per boarding
(operating cost minus fare
revenue) system wide
increased by over 5%.
• Boardings per revenue mile
for fixed route increased
by over 10% . This reflects
the elimination of less
productive routes and route
segments.

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

2

System Summary FY 2011
Proposition
400 Fixed
Route Level

FixedRoute

Paratransit

Vanpool

Light Rail

System
Total

Farebox Recovery

21.7%

22.0%

6.8%

100.8%

33%

22.5%

-3.55%

Operating Cost
Per Boarding

$4.37

$3.77

$37.72

$2.98

$2.42

$3.90

5.00%

Subsidy Per
Boarding

$3.42

$2.94

$35.17

$0.00

$1.62

$3.03

6.13%

Operating Cost
Per Revenue Mile

$5.51

$7.04

$4.70

$0.60

$12.90

$6.24

15.28%

Average Fare

$0.95

$0.83

$2.55

$3.00

$0.80

$0.88

1.26%

Performance
Indicator

$7.08

-3.56%

15.69%

% Change
from FY
2010

1.27%
Total Boardings

7,782,061

54,814,001

800,833

1,054,315

12,793,529

69,462,678

-0.20%

Percent of
Total Boardings

11.21%

78.91%

1.15%

1.51%

18.42%

—

—

1.26

1.87

0.12

0.20

5.32

1.60

9.79%

Boardings Per
Revenue Mile

1.88

10.19%

information

Notes: For segments of fixed route service funded by Proposition 400 or Public Transportation
Fund (PTF), net operating cost is the same as the amount of PTF used for that segment. Operating
costs for fixed route service includes circulator routes.

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

3

2011 YE AR IN REVIEW

Goodyear Park & Ride
The Goodyear park-and-ride was introduced to
the regional transit system in December 2010
providing a place for Express route 562 riders
to catch the bus as well as serving as a meeting
place for carpools and vanpools.

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

4

COST EFFICIENCY AND SERVICE EFFECTIVENE SS PE RFOR M ANCE RESU LTS

PROPOSITION 400

Bus (Fixed-Route)
Several of these indicators for
Proposition 400 funded service
differ from what is experienced with
general fixed-route service. This
may be explained in part by the
newness of Proposition 400 funded
service which may take time to
mature and build ridership and also
by the fact that Proposition 400
funding is more likely to be used in
areas outside of the urban core.

Farebox Recovery Ratio
21.7% of operating costs on segments funded by Proposition
400 were covered by fare revenue. This recovery rate is slightly
less when compared to 22.3 % for all fixed route service.

$8.00

35%

$7.00

30%

$6.00

25%
20%

19.7%

21.7%

17.9%

10%

$0.00
2009

2010

2011

$4.37

2009

2010

2011

Operating Cost Per Revenue Mile
Proposition 400 funded service cost $1.41 less per mile when
compared to all fixed route service ($5.51 per revenue mile for
Proposition 400 funded service and $6.92 per revenue mile for
all fixed route service.)

$8.00
$6.00

$7.00

$5.99

$5.86

$5.51

$5.00

$6.00
$5.00
$3.68

$4.00

$4.19
$3.42

$3.00

$3.00
$2.00

$2.00

$1.00

$1.00
$0.00

$4.49

$4.00

$1.00

Subsidy Per Boarding

$4.00

$5.22

$2.00

In FY 2011, boardings for PTF
segments consisted of 14.20% of
all fixed route service compared to
only 11.65% in FY 2010.
Please see Report 3A in the
Appendix for more details.

$5.00
$3.00

15%

0%

Operating Cost Per Boarding

2009

2010

2011

$0.00
2009

2010

2011

information

Note: City of Phoenix began a new contract for fixed route service on July 1, 2010.
Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

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COST EFFICIENCY AND SERVICE EFFECTIVENE SS PE RFOR M ANCE RESU LTS

PROPOSITION 400

Bus (Fixed-Route)

Average Fare
Compared to all fixed route service, the average fare was more
than for Proposition 400 funded service ($0.95 for Proposition
400 funded service and $0.83 for all fixed route service).

$1.25
$1.00

$1.03
$0.80

$0.95

$0.75
$0.50

Target $0.69
(Proposed 2010)

$0.25
$0.00

2009

2010

2011

Boardings Per Revenue Mile
Boardings per revenue mile increased slightly for Proposition 400 funded service from
the previous fiscal year. However, when compared to all fixed route service, Proposition
400 funded service had fewer boardings per revenue mile (1.86 boarding per revenue
mile for fixed route service and 1.26 for Proposition 400 funded service).

2.5
2
1.5
1

1.33
1.12

1.26

0.5
0

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

6

2011 YE AR IN REVIEW

NextRide - New Innovative Service
NextRide was launched. NextRide is an innovative
new service giving transit riders instant access to
bus and train arrival times using cell phones and
the Internet.

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

7

COST EFFICIENCY AND SERVICE EFFECTIVENE SS PE RFOR M ANCE RESU LTS

Bus (Fixed-Route, System-Wide)
Includes Local , Circulator , E xpress , LINK,
RAPID, and Rural Routes
Farebox Recovery Ratio
For all fixed route (all modes), farebox recovery.

ALERT

TRANSIT SERVICE CHANGES

SERVICE REDUCTION
Circulator routes - ALEX, MARY and
SMART
ROUTE ELIMINATIONS
• Express routes - 536, 570, 572, 576,
582 and 590
• Circulator routes - Dash-Downtown

Operating Cost Per Boarding

100%

$5.00

90%

$4.50

80%

$4.00

70%

$3.50

60%

$3.00

50%

$2.50

40%

$2.00

30%
20%

22.3%

24.1%

22.0%

$3.77

$3.00

$1.50
$1.00
$0.50

10%
0%

$3.50

2009

2010

2011

$0.00

2009

2010

2011

Loop, DART, Deer Run, Flash to
University
• Local routes - 29A and 32
NEW ROUTES
Arizona LINK and 184-Power Road and
Route 3A incorporated into Route 3

Operating Cost Per Revenue Mile

Fix route service reduced revenue miles by over 10% or
by 3.4 million miles.

Subsidy Per Boarding
$2.94

$3.00
$2.50

$2.66

$6.50
$6.00

$6.06

$5.90

$5.50

$7.08

$5.00

$2.33

$2.00

$4.50
$4.00

$1.50

$3.50
$3.00

$1.00

$2.50
$2.00

$0.50

Please see reports 4a - 4c in the
Appendix for more details.

$7.04

$7.00

$1.50

$0.00

$0.50
2009

2010

2011

$0.00

2009

2010

2011

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

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COST EFFICIENCY AND SERVICE EFFECTIVENE SS PE RFOR M ANCE RESU LTS

Bus (Fixed-Route, System-Wide)
Includes Local , Circulator , E xpress , LINK,
RAPID, and Rural Routes

Average Fare
Fixed route average fare increased by 2.6%.

please lower a bit
so 2011 appears
Annual Increase/Decrease in Total Boardings
less than 2010

$1.00

15%

$0.90

$0.84

$0.80
$0.70

$0.83

12%
9%
6%

$0.67

$0.60

3%

$0.50

0%

$0.40

-6%

$0.30

-9%

$0.20

-12%

$0.10

-15%

$0.00

2009

9%

2011

2010

-18%

-1.37%

-15.22%
2009

2010

2011

unhappy thumb
Annual Increase/Decrease in Weekday Total Boardings
The number of holiday service days observed increased compared to FY 2010, That is, the number of weekdays operated
decreased. This resulted in the weekday average ridership
increasing slightly.

Annual Increase/Decrease in Saturday Average Boardings

Fixed route service operated more Saturdays in FY 2011 compared to
FY 2010. This resulted in the Saturday average ridership decreasing
slightly. In addition, Saturday service had a larger percentage of service
cuts compared to weekday service.

15%

15%

12%

12%

9%

9%

7.5%

6%

6%

3%

1.24%

3%

0%

0%

-6%

-6%

-9%

-9%

-12%

-12%

-14.08%

-15%
-18%

2009

2010

7.5%

-1.77%

-14.08%

-15%
2011

-18%

2009

2010

2011

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

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COST EFFICIENCY AND SERVICE EFFECTIVENE SS PE RFOR M ANCE RESU LTS

Bus (Fixed-Route, System-Wide)
Includes Local , Circulator , E xpress , LINK,
RAPID, and Rural Routes

Annual Increase/Decrease in Sunday Average Boardings
15%

13.4%

12%
9%
6%

3.82%

3%
0%
-6%
-9%
-12%
-15%

-16.58%

-18%

2009

2010

2011

Boardings Per Revenue Mile
Fixed route service provided fewer revenue miles compared
to FY 2010 (over a drop of 10% or 3.4 million miles).
5.0
4.5
4.0
3.5

1.88

3
2.5
2

2.02

1.69

1.87

1.5
1
0.5
0

2009

2010

2011

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

10

2011 YE AR IN REVIEW

Solar-Powered Cooling Station
To help commuters during the heat of the summer,
a solar-powered cooling station was installed at the
3rd Street and Washington Metro station, which was
modeled after a station in Dubai. Parking and shaded
parking was also increased at the light rail stations
along Camelback Road.

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

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COST EFFICIENCY AND SERVICE EFFECTIVENE SS PE RFOR M ANCE RESU LTS

Light Rail
Please see Report 5 in the
Appendix for more details.

Farebox Recovery Ratio

Operating Cost Per Boarding

100%

$5.00

90%

$4.50

80%

$4.00

70%

$3.50

60%

$3.00

50%

$2.50

40%
30%
20%

21.2%

28%

$2.42

$1.50
$1.00
$0.50

2009

2010

$0.00

2011

Subsidy Per Boarding

2009

2010

2011

Operating Cost Per Revenue Mile
$50.00

$3.00
$2.50

$2.72

$2.00

33%

10%
0%

$2.85

$40.00

$2.24

$2.00

$30.00

$1.96
$1.62

$1.50

$20.00
$15.00

$1.00

$10.00

$0.50

$11.66

$12.43

$12.90

$5.00

$0.00
2009

2010

2011

$1.00
2009

2010

2011

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

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COST EFFICIENCY AND SERVICE EFFECTIVENE SS PE RFOR M ANCE RESU LTS

Total Boardings
Light Rail service operated only 6 months in FY 2008/09.
13

Boardings Per Revenue Mile

12.8

12.1

12
11

Millions

10

Millions

Light Rail

8
7
6

5.6

5
4
3
2009

2010

2011

6.0
5.5
5.0
4.5
4.0
3.5
3
2.5
2
1.5
1
0.5
0

5.32
4.57
4.10

2009

2010

2011

On-Time Performance
100%
90%

93.9%

95.80%

97.5%

80%
70%
60%
50%
40%
30%
20%
10%
0%

2009

2010

2011

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

13

2011 YE AR IN REVIEW

Valley Metro Mobility Center
In February 2011, we celebrated the opening of the Valley
Metro Mobility Center. The Mobility Center is a stateof-the-art multi-functional facility that simulates the look
and feel of the Valley’s public transit system. The center
provides eligibility evaluation assessments and a travel
training program for people with disabilities. Customers
can take a “transit walk” through the simulated
streetscape and transit system stations in an indoor
environment.
The center provides several services for customers with
specialized mobility needs:
•
•
•
•
•

ADA paratransit Dial-A-Ride service eligibility
ADA Platinum Pass
Bus and light rail travel training
Alternative transportation programs
Customer service call center

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

14

PROPOSITION 400

Paratransit

This data represents Proposition 400 funding used
to fund service for ADA certified passengers only.
Each operating system may include more than one
jurisdiction. The values in the “Proposition 400“
column represents the amount reimbursed or
credited to each jurisdiction in FY 2010 and may
not correlate to the amount of Proposition 400 a
jurisdiction spent that year. System Operating Cost is
the total operating cost for each operating system.
Please see Report 3 in the Appendix for further
details.

Proposition 400 as a
Percentage of Total
Operating Costs

Paratransit
Operating System

Proposition
400 (1)

System Operating
Cost

East Valley DAR

$5,703,741

$9,096,936

62.70%

Glendale DAR

$375,465

$2,570,577

14.61%

Peoria DAR

$165,286

$1,006,618

16.42%

Phoenix DAR

$7,754,948

$15,591,920

49.74%

Surprise DAR

$6,633

$617,751

1.07%

Sun Cities Area Transit (SCAT)

$10,540

$228,146

4.62%

Scottsdale Cab

$195,442

$415,998

49.98%

TOTAL

$14,212,054

$29,527,946

48.13%

(1) Total ADA reimbursement PTF in FY 2011 does not include a payment to Maricopa County for $64,844.

information

• East Valley DAR includes the cities of Chandler, Gilbert, Mesa, Scottsdale and Tempe
• Phoenix DAR includes the cities of Phoenix, Avondale, Goodyear, Tolleson and Paradise Valley

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

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COST EFFICIENCY AND SERVICE EFFECTIVENE SS PE RFOR M ANCE RESU LTS

Paratransit
Please see Report 6 in the
Appendix for more details.

please raise
slightly so appears
to be higher than
2010

Farebox Recovery Ratio
Many DAR systems increased their ADA DAR fares in July 2009.
East Valley DAR increased fare again in July 2010 and July 2011.

Operating Cost Per Boarding

10%

$50.00

9%

$45.00

8%

6.8%

7%

6.3%

6%
5%
4%

$40.00
$35.00

$37.72

2009

2010

2011

$25.00

4.1%

$20.00
$15.00

2%

$10.00

1%

$5.00
2009

$36.99

$30.00

3%

0%

$36.44

2010

2011

$0.00

Subsidy Per Boarding
$40.00

$34.95

$30.00

$34.69

$35.17

Please raise
slightly so appears
to be higher than
2010

$20.00
$20.00
$15.00
$10.00
$5.00
$0.00

2009

2010

2011

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

16

COST EFFICIENCY AND SERVICE EFFECTIVENE SS PE RFOR M ANCE RESU LTS

Paratransit
The Americans with Disabilities
Act (ADA) of 1990 is federal law
which prohibits discrimination
against persons with disabilities in
public accommodations, including
public transportation. On-time
performance measures how many
ADA boardings occurred within 30
minutes of the pick-up time given
to the passenger at the time of
their reservation.

Operating Cost Per Revenue Hour
$70.00
$60.00

Boardings Per Revenue Mile

$68.26
$60.70

0.20

$60.15

0.15

$50.00
$40.00

0.12

0.12

0.12

2009

2010

2011

0.10

$30.00
$20.00

0.05

$10.00
$0.00
2009

2010

2011

0.00

ADA On-Time Performance
100%

96.08%

97.35%

97.39%

90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

2009

2010

2011

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

17

2011 YE AR IN REVIEW

Over 335 Vanpools in Service
Vanpooling is a convenient, stress-free,
environmentally-friendly alternative to driving
alone to work.
Save money. Vanpoolers save about $800 a year
or more compared to driving alone. Plus, by driving
your car less, you spend less on gas, repairs and
maintenance.
Faster Commute. Get where you’re going faster
thanks to quick-moving and less congested High
Occupancy Vehicle (HOV) lanes.
Less stress. With someone else behind the wheel
you can sleep, read, or just relax.
Tax Savings. Federal tax laws allow you to pay
your vanpool fares out of pre-tax dollars — saving
you significant money.

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

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COST EFFICIENCY AND SERVICE EFFECTIVENE SS PE RFOR M ANCE RESU LTS

Vanpool
Please see Report 1 in the
Appendix for more details.

Farebox Recovery Ratio

Operating Cost Per Boarding

120%

$5.00

110%

$4.50
100.8%

100%
90%

$4.00
$3.50

92.9%

$3.00

85.06%

80%

$2.50

70%

$2.00

$2.34

$1.00

50%

$0.50
2009

2010

2011

Subsidy Per Boarding
$0.50

$2.98

$1.50

60%

40%

$3.07

$0.00

2009

2011

Operating Cost Per Revenue Mile

$0.46

$1.00

$0.40

$0.80

$0.30

$0.71
$0.60

$0.60

$0.20

2010

$0.47

$0.40

$0.17

$0.20

$0.10

$0.00

$0.00
2009

2010

2011

$0.00
2009

2010

2011

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

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COST EFFICIENCY AND SERVICE EFFECTIVENE SS PE RFOR M ANCE RESU LTS

Vanpool

Net Vanpool Starts
50
40
30

26

20

13

10
0%
-10
-20
-30
-40
-50

-47
2009

2010

2011

Total Vanpool Boardings
2.0 million
1.5 million

1,429,232

1,135,783

2009

2010

1.0 million

1,054,315

500,000
100,000
50,000
2011

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

20

2011 YE AR IN REVIEW

Accomplishments

Arizona Avenue LINK Bus Route
In January 2011, a new LINK bus route serving
the East Valley was introduced.
The new Arizona Avenue LINK bus route
provides a direct public transit link to METRO
light rail from Chandler, Gilbert, and Mesa.

New Bus Route 184
Traveling along Power Road, the new Route
184 takes residents to the Phoenix-Mesa
Gateway Airport and Polytechnic Campus.

Avondale ZOOM Circulator
The Avondale Zoom circulator replaced the
Route 131-START this summer and has become
a popular service with more than 400 daily
passengers traveling to local neighborhoods,
businesses and schools including Estrella
Mountain Community College.

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

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2011 YE AR IN REVIEW

Accomplishments

1.5 Million Bicycles Annually
More than 1.5 million bicycles are
being boarded on buses annually.

ShareTheRide.com
The share the ride online ride
matching system has logged over
300,000 commutes, saved over
5 million pounds in greenhouse gas
emissions and saved over 260,000
gallons in fuel.

Transit Book and ValleyMetro.org
The Transit Book, ValleyMetro.org
and shelter maps have all been
re-worked to make them easier to
read and understand.

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

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2011 YE AR IN REVIEW

Valley Metro NOTES
• Valley Metro NOTES is an online educational campaign
comprised of a series of animated videos and songs
delivering “how to use transit” information in a clear, fun
and engaging way.
• Over the last twelve months the Notes campaign has
driven a 33% increase in new visits to additional transit
information on ValleyMetro.org and has helped to
reduce customer service phone calls by 3%.
• Transit satisfaction scores also increased during the time
of the Valley Metro Notes campaign with 83% of riders
reporting being likely to recommend riding the bus or
train to others, versus 78% the year prior. Likewise
77% of riders stated that they would be likely to ride
Valley Metro a year from now, up from 72% before the
campaign’s launch.
• The overall satisfaction with the transit service in the
Valley continues its upward trend, and now stands at
78%, one of the highest ratings ever.

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

23

Glossary
ADA On-Time Performance
Measures how many ADA boardings occurred within 30
minutes of the pick-up time given to the passenger at the
time of their reservation.
Average Fare
Average fare is the average price a person pays for a transit
trip. It is equal to total fare revenue collected divided by total
boardings.
Boarding
A boarding is known as an unlinked passenger trip. Every
time a person boards a vehicle it is counted as a boarding.
For example, if a person makes a trip involving one transfer,
this trip is counted as two boardings.
Circulators
Circulator routes typically serve small specific areas with
short routes that are designed to provide connections between transportation systems and other area attractions
like employment centers or schools. Many circulator routes
charge no fare.
Express/Bus Rapid Transit (RAPID)
Express/Bus Rapid Transit routes provide higher speed
services by operating within a limited stop and other
enhancements. Express/Bus Rapid Transit routes operate
on regional freeways.
Farebox Recovery Ratio
This is the percentage of total operating cost that is covered
by fares collected. It is equal to total fare revenue collected
divided by total operating costs.

Fixed-Route
Fixed route bus service typically operates along a designated or “fixed” route with no deviations. Characteristics of
this service type include controlled vehicle frequencies and
scheduled passenger stops. In this report, fixed route service
comprises Local, Express, Bus Rapid Transit, Circulator, and
Rural Connector routes.
LINK Service (Bus Rapid Transit, BRT)
LINK is a new type of bus service operating on arterial
streets that functions as an extension of the METRO light rail
line and features limited stops, signal priority, and near level
boarding.
Local Route
Local routes may operate on either arterial or local collector
streets. These are designed to serve localized trip patterns
with one or more cities.
Mechanical Failure
Mechanical failure is a failure of some mechanical element
of the revenue vehicle that prevents the vehicle from completing a scheduled revenue trip or from starting the next
scheduled revenue trip. In addition, mechanical failures
include failures from mechanical element of the revenue
vehicle, because of local agency policy, prevents the vehicle
from completing a scheduled revenue trip or starting the
next revenue trip even though the vehicle is physically able to
continue in revenue service.
Net Vanpool Starts
Calculated by subtracting number of deleted vanpools from
the number of new vanpools started.

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

24

Glossary
Operating Cost
The total cost to operate and maintain a transit system
including labor, fuel, maintenance, and administration.
Paratransit Service
This service is a shared-ride origin to destination service
where an individual can request transportation from one
specific location to another specific location at a certain time.
This service complements fixed route service. Some systems
restrict service to those who are ADA certified while other
systems offer service to the general public.
Rail On-Time Performance
Percentage of all trips which arrive at the opposite terminal
within three minutes of scheduled arrival times.
Revenue Hour
A revenue hour is an hour that one vehicle in revenue service
is available to pick up revenue passengers. If ten vehicles
are in service for two hours each, they collectively perform
twenty revenue hours of service.
Revenue Mile
A revenue mile is a mile traveled by one vehicle in revenue
service that is available to pick up revenue passengers. If ten
vehicles are in service for two miles each, they collectively
perform twenty revenue miles of service.

Revenue Service
Revenue service occurs when a vehicle is available to the
general public and there is an expectation of carrying passengers who pay the required fare. Vehicles operated in farefree service are also considered in revenue service. Revenue
service includes layover/ recovery time, but does not include
deadhead (i.e. travel from garage to the start point of a
route), or vehicle maintenance testing.
Rural Routes
Rural routes typically provide connections between rural and
urban communities.
Subsidy per Boarding
Also known as net operating cost per boarding, this is the operating cost per boarding minus the fare revenue per boarding. This number indicates the amount of public funding that
is used to make up the difference between the cost of providing transportation service and the revenue generated by this
service on a per boarding basis.
Weekday/Saturday/Sunday Average Daily Boardings:
This measures boardings on a typical weekday, Saturday, or
Sunday. This is calculated by dividing total boardings on a
weekday, Saturday or Sunday by the number weekday, Saturdays or Sundays in the fiscal year.

Transit Performance Report • FY 2011 (July 1, 2010 - June 30, 2011)

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