Transit Performance Report
FY 2010 (July 1, 2009 - June 30, 2010)

Revised 5.12.11

Transit Performance Report
Issued: December 2010

The Transit Performance Report (TPR) is prepared and updated annually by Valley Metro
Regional Public Transportation Authority (RPTA). This report is developed using input from,
and reviewed by, member agencies and the RPTA committees and governing board. The TPR
serves as input to the Maricopa Association of Governments’ (MAG) Regional Transportation
Plan (RTP) updates and to RPTA’s new Short Range Transit Program.
In 2006, RPTA hired a consultant to conduct a Service Efficiency and Effectiveness Study
(SEES). One task of SEES was to develop a series of performance measures, which are used to
assess the efficiency of the transit system and its constituent elements. The SEES performance
measures support the auditing requirements of Proposition 400 legislation. Proposition 400
authorizes a half-cent sales tax approved by voters in 2004 that is applied towards freeway,
street, transit and light rail improvements. In addition, the SEES developed initial performance
targets that will allow comparison between performance expectations and actual performance.
These performance measures and performance targets have been incorporated in the TPR.
Transit service in the region is made possible and supported by multiple funding sources
including, local city taxes. This report reflects data as reported to RPTA by local operating
agencies.1 During fiscal year 2010 (July 1, 2009 to June 30, 2010), lower gasoline prices, transit
service reductions, the economic recession, and fare increases have all impacted ridership.
Please note that data is missing from a few operating agencies for various data sets which
limit the accuracy of the regional statistics. In addition, member agencies have recommended
that FY 2011 Report be reorganized to present policy relevant performance statistics that
allow meaningful comparative analysis within the distinct fields of transit operations/cost
management (i.e., across operators) and transit system performance (i.e., system level and
across modes and cities.)
Highlights From FY 2009 to 2010:
• System-wide ridership decreased by almost six percent or 4.3 million.
• Ridership on light rail far exceeded target by approximately 55 percent or 4.3 million.
• Subsidy (operating cost minus fare revenue) per revenue hour decreased by almost four percent
for the Dial-a-Ride system-wide.

1

Local operating agencies include the communities throughout the Valley.
1

SYSTEM SUMMARY FY 2010
Proposition
400 Fixed
Route Level

FixedRoute

Paratransit

Vanpool

Light Rail

System
Total

Farebox Recovery

19.7%

24.1%

6.3%

92.9%

28%

23.3%

Operating Cost
Per Boarding

$5.22

$3.50

$36.99

$2.34

$2.72

$3.72

Subsidy Per
Boarding

$4.19

$2.66

$34.69

$0.17

$1.96

$2.85

Operating Cost Per
Revenue Mile

$5.86

$5.90

$4.38

$0.47

$12.43

$5.41

Average Fare

$1.03

$0.84

$2.30

$2.17

$0.76

$0.87

Total Boardings

7,008,830

55,574,959

777,525

1,135,783

12,112,738

69,601,005

Percent of
Total Boardings

10.07%

79.85%

1.12%

1.63%

17.40%

----

1.12

1.69

0.12

0.20

4.57

1.46

Performance
Indicator

Boardings Per
Revenue Mile

2

PROPOSITION 400 — PARATRANSIT
This data represents Proposition 400 funding used to fund service for ADA certified passengers only.
Each operating system may include more than one jurisdiction. The values in the “Proposition 400 “
column represents the amount reimbursed or credited to each jurisdiction in FY 2010 and may not
correlate to the amount of Proposition 400 a jurisdiction spent that year. System Operating Cost is the
total operating cost for each operating system.
For more details, please see Report 2: Proposition 400 - Paratransit found in the appendix.

Paratransit
Operating System

Proposition 400

System Operating
Cost

Prop. 400 as a Percentage
of Total Operating Costs

$6,284,809

$9,322,558

67.42%

El Mirage

$0

$0

0%

Glendale

$459,722

$2,430,543

18.91%

$19,798

$1,109,380

1.78%

Phoenix

$152,270*

----

----

Surprise

$15,454

$591,150

2.61%

Sun Cities Area Transit

$33,500

$558,965

5.99%

$6,965,552

$28,762,414

24.22%

East Valley DAR

Peoria

TOTAL

•

East Valley DAR includes the cities of Chandler, Gilbert, Mesa, Scottsdale and Tempe.

•

Phoenix DAR includes the cities of Phoenix, Avondale, Goodyear, Tolleson and Paradise Valley.

•

El Mirage DAR includes El Mirage and Youngtown.

* Phoenix does not receive Prop 400 funding for ADA service within its municipal boundaries.
The amount listed is for ADA paratransit service in Avondale only.
3

PROPOSITION 400 FIXED-ROUTE—BUS
I n c l u d e s L o c a l , E x pr e s s , a n d L I N K S e r v i c e
This data represents service that received funding from Proposition 400 and is a subset of total fixedroute service. Boardings, Revenue miles, Operating cost, and Fare revenue data are from portions or
segments of individual routes that received Proposition 400 funding because this data is a subset
of all fixed-route service not all data indicators such as revenue hour or Saturday average boardings
were available . The targets below are the same used for total fixed-route. Please see Report 3:
Proposition 400 Fixed-Route - Bus found in the appendix for individual fixed route performance.

Cost Efficiency and Effectiveness
Subject:

Target

FY 2010 Actual

Farebox Recovery Ratio

25%

19.7%

Operating Cost Per Boarding

$2.39

$5.22

Subsidy Per Boarding

$1.80

$4.19

Operating Cost Per Revenue Mile

$5.10

$5.86

Average Fare

$0.69

$1.03

Target

FY 2009 Actual

2.1

1.12

Service Effectiveness
Subject:
Average Boardings Per Revenue Mile

4

PROPOSITION 400 FIXED-ROUTE—BUS
C o s t Effi c i e n c y/ Eff e c ti v e n e s s - P e rf o r m a n c e R e s u lt s
Several of these indicators for Proposition 400 funded service differ from what is experienced
with general fixed-route service. This may be explained in part by the newness of Proposition
400 funded service which may take time to mature and build ridership and also by the fact that
Proposition 400 funding is more likely to be used in areas outside of the urban core.
Farebox Recovery Ratio

Operating Cost Per Boarding

35%

$8.00
$7.00

30%

Target 25%

25%
20%

$6.00
$5.00

19.7%
17.9%

$4.00

15%

$3.00

10%

$2.00

0%

$5.22
$4.49

Target $2.39
(Proposed 2010)

$1.00
2009

2010

$0.00
2010

2009

Subsidy Per Boarding

Operating Cost Per Revenue Mile

$8.00
$7.00

$9.00

$6.00

$8.00

$5.00
$4.00

$3.68

$4.19

$7.00

$3.00

$6.00

$2.00

Target $1.80
(Proposed 2010)

$1.00
$0.00

2009

$5.99

Target $5.10
(Proposed 2010)

$4.00
$2.00

2010

$0.00

Average Fare

2009

2010

Boardings Per Revenue Mile
$1.03

$1.00
$0.80

Target 2.10

$0.75

Target $0.69
(Proposed 2010)

1.33

$0.50

1.12

$0.25
$0.00

$5.86

2009

2009

2010

Beginning in July 2009, there was a
system-wide fare increase.
5

2010

FIXED-ROUTE—BUS (SYSTEM-WIDE)
Includes Local, Express/LINK, Shuttle/Circulators and Rural Routes Service

Service Changes: The BUZZ circulator and Route 48-48th Street were implemented. Routes

7-Limited, 114-Via Linda, 41A-Avondale, 92-48th St/Guadalupe and 32-32nd Street were eliminated. For
further details, please see Report 4A, 4B, 4C, and 4D found in the appendix.

Cost Efficiency and Effectiveness
Subject:

Target

FY 2010 Actual

Farebox Recovery Ratio

25%

24.1%

Operating Cost Per Boarding

$2.39

$3.50

Subsidy Per Boarding

$1.80

$2.66

Operating Cost Per Revenue Mile

$5.10

$5.90

Average Fare

$0.69

$0.84

Target

FY 2010 Actual

Annual Increase In Total Boardings

3%

-15.22%

Annual Increase In Boardings - Weekday

3%

-14.08%

Boardings Per Revenue Mile

2.1

1.69

Service Effectiveness
Subject:

6

FIXED-ROUTE—BUS (SYSTEM-WIDE)
Includes Local, Express/LINK, Shuttle/Circulators and Rural Routes Service

Farebox Recovery Ratio

Operating Cost Per Boarding

$3.50
$3.05

$3.00

Target $2.39
Proposed (2010)
22.4%

22.3%

24.1%

2008

2009

2010

Target 25%

2008

$7.00

$2.50

$6.00

$2.66
$2.37

2010

Operating Cost Per Revenue Mile

Subsidy Per Boarding
$3.00

2009

$5.50

$2.33

$2.00

$6.06

$5.90

$5.61

Target $5.10
Proposed (2010)

Target $1.80
Proposed (2010)

$1.50
$1.00
$0.50
$0.00
2008

2009

2010

2008

Average Fare
$0.84
$0.68

$0.67

2008

2009

Target $0.69
Proposed (2010)

2010

Beginning in July 2009, there was a
system-wide fare increase.
7

2009

2010

FIXED-ROUTE—BUS (SYSTEM-WIDE)
Includes Local, Express/LINK, Shuttle/Circulators and Rural Routes Service

Cost Efficiency/Effectiveness - Performance Results

Annual Increase/Decrease
In Total Boardings

Total Fixed Route Boardings
65.5 M

65 million

12%

63 million

9%

62 million

6%

60 million

12%
9%

9%
3.5%

Target 3%

0%

58 million

-6%

57 million

-9%

56 million

55.6 M
2008

2009

3.3%

Target 3%

0%
-3%

-9%

-12%

-18%

3%

-6%

-12%

-15%

2010

7.5%

6%

3%

60.2 M

59 million

55 million

15%

15%

64 million

61 million

Annual Increase/Decrease In
Weekday Average Boardings

-15.22%
2008

2009

-14.08

-15%

2008

2010

2009

2010

In FY 10, ridership was negatively impacted by
lower gasoline prices, transit service reductions,
the economic recession, and fare increases.

Annual Increase/Decrease In
Saturday Average Boardings

Annual Increase/Decrease In
Sunday Average Boardings

Boardings Per Revenue Mile
5
4.5

20%

20%

15%

15%

12%

12%

9%

3
2.5

6%

3.3%

Target 3%

0%

-3%

-3%

-6%

-6%

-9%

-9%

-12%

-12%

-14.08

-15%

2008

2009

2010

2

Target 3%

3%

0%

-20%

12.1%

3.5

9%

7.5%

6%
3%

4

13.4%

1.69

1.5
1
0.5
0

2008

-15%
-20%

2.02
1.84

-16.58%
2008

2009

8

2010

2009

2010

Target 2.1

LIGHT RAIL
Cost Efficiency and Effectiveness
Subject:

Target

FY 2010 Actual

25

28%

Operating Cost Per Boarding

$3.19

$2.72

Subsidy Per Boarding

$2.34

$1.96

Operating Cost Per Revenue Mile

$16.19

$12.43

Average Fare

$0.80

$0.76

Target

FY 2010 Actual

7,827,000

12,112,738

Boardings Per Revenue Mile

3.94

4.57

On-Time Performance

93%

95.80%

Farebox Recovery Ratio

Service Effectiveness
Subject:
Total Boardings

9

LIGHT RAIL
Cost Efficiency/Effectiveness - Performance Results
Farebox Recovery Ratio
28%

30%

$4.00

Target 25%

25%
20%

Operating Cost Per Boarding

$3.50

21.2%

$3.00

$2.72

2009

2010

$2.50

15%

Target $3.19
(Proposed 2010)

$2.00

10%

$1.50

5%
0%

$2.85

$1.00
2009

$0.50

2010

$0.00

Rail fare revenue increase significantly from FY 08/09
(37.65 percent when comparing the last two quarters
in FY 08/09 with FY 09/10).

Subsidy Per Boarding

Operating Cost Per Revenue Mile

$4.00

$30.00

$3.50

$25.00

$3.00
$2.50

$20.00

$2.24
$1.96

$2.00

Target $2.34
(Proposed 2010)

$15.00

$1.50

$12.43

2009

2010

Target $16.19
(Proposed 2010)

$10.00

$1.00

$5.00

$0.50
$0.00

$11.66

$1.00
2009

2010

Total Light Rail Boardings

Boardings Per Revenue Mile

13 million
6.00
5.00
4.00

12.1 million

12 million
4.10

11 million

4.57

10 million

Target 3.94

9 million

3.00

8 million

2.00

7,827,000
(2010)

7 million

1.00

6 million

0.00

5 million
2009

2010

5.6 million

Prorated Target*
3,913,500 million
(2009)

4 million
3 million
2009

2010

The Total Boardings target of 7,827,000 is for
an entire year of operating. Since service began
on December 28, 2008, the 2009 target was
prorated to reflect six months of service.
10

PARATRANSIT
Service Changes: Maricopa County Special Transportation Services stopped providing

service after July 2009. For further details, please see Report 5: Paratransit found in the appendix.

Cost Efficiency and Effectiveness
Subject:

Target

FY 2010 Actual

5%

6.3%

Operating Cost Per Boarding (1)

$29.38

$36.99

Subsidy Per Boarding (1)

$27.95

$34.69

Operating Cost Per Revenue Hour (1)

$51.76

$60.15

Target

FY 2010 Actual

Boardings Per Revenue Hour

1.76

1.63

ADA On-time Performance (2)

95%

97.35%

Farebox Recovery Ratio

Service Effectiveness
Subject:

(1) Target inflated using revised methodolgy. Please see Performance Measure Target worksheet
found in the appendix.
(2) Target revised based on recommendation from August 2010 Transit Performance Report
working group.

11

PARATRANSIT
Cost Efficiency/Effectiveness - Performance Results

Farebox Recovery Ratio

Operating Cost Per Boarding
$37.00

6.3%

$36.00

Target 5%
4.0%

4.1%

$35.00

Subsidy Per Boarding

$36.99

$36.44

$35.00

$35.33

$30.00

Target $29.38
(2010)

$25.00

$5.00

$5.00
$0.00

Many DAR systems increased their
ADA DAR fares in July 2009.

Operating Cost Per Revenue Hour

$59.04

$60.70

$20.00

$10.00

$10.00

2010

Target $27.95
(Proposed 2010)

$25.00

$15.00

$15.00

2009

$34.69

$30.00

$20.00

2008

$34.95
$33.90

2008

2009

$0.00

2010

Annual Increase/Decrease In
Total Boardings

2008

2009

2010

Boardings Per Revenue Hour

12%

$60.15

Target $51.76
(Proposed 2010)

9%

1.67

1.67

1.63

2008

2009

2010

6%
3%
1%
0%
-1%
-3%

-2.05%
-3.3%

-6%
2008

2009

2010

-9%
-12%

-11.05%
2008

2009

2010

ADA On-Time Performance
94.73%

2008

96.08%

97.35%

Target 95%
(Proposed 2010)

2009

2010

The Americans with Disabilities Act (ADA) of 1990 is federal law which
prohibits discrimination against persons with disabilities in many areas,
including public transportation. On-time performance measures how
many ADA boardings occurred within 30 minutes of the pick-up time
given to the passenger at the time of their reservation.
12

Target 1.76

VANPOOL
Beginning in FY 2009, operating cost was redefined to include direct RPTA administrative costs.
For further details, please see Report 1: System Total found in the appendix.

Cost Efficiency and Effectiveness
Subject:

Target

FY 2010 Actual

Farebox Recovery Ratio

100%

92.9%

Operating Cost Per Boarding (1)

$1.75

$2.34*

Subsidy Per Boarding

$0.00

$0.17

Operating Cost Per Revenue Mile (1)

$0.47

$0.47

Target

FY 2010 Actual

24

-47

Service Effectiveness
Subject:
Net Vanpool Starts

*Operating cost components have changed and the current target is based on old cost assumptions.
(1) These targets were inflated using revised methodology. Please see Performance Measure Target
Worksheet fround in the appendix.

13

VANPOOL
Cost Efficiency/Effectiveness - Performance Results
Farebox Recovery Ratio

Operating Cost Per Boarding
$5.00

150%

$4.50

140%

$4.00

130%

$3.50

120%

$3.00

111.3%

110%

$2.50

100%
92.9%

90%

$3.07

Target 100%

$2.34

$2.00

80%

Target $1.75
(Proposed 2010)

$1.69

$1.50

85.06%

$1.00

70%

2008

2009

$0.50

2010

$0.00
2008

2009

2010

Subsidy Per Boarding

Operating Cost Per Revenue Mile

$0.50

$1.00

$0.46

$0.40

$0.80

$0.30
$0.20

$0.60

$0.17

$0.10

$0.45

$0.47

$0.40

Target $0.00

$0.00

$0.71

-$0.10

Target $0.47
(Proposed 2010)

$0.20

-$0.20

$-0.19

-$0.30

$0.00

2008

2009

2010

-$0.40
-$0.50

2008

2009

2010

Target was corrected from 2009.

Net Vanpool Starts
50
40

Total Vanpool Boardings

30

26

Target 24

20

2.0 million
1.5 million

44

10
1,478,148

1,429,232

1,135,783

0
-10

1.0 million

-20
500,000

-30
-40

100,000

-47

-50

50,000
2008

2009

2008

2010

2009

2010

Net Vanpool starts (new Vanpool’s started minus
vanpool groups leaving program) was negative
due to the Arizona Department of Corrections not
continuing their vanpool contract in FY 2009/10.
14

GLOSSARY
ADA On-Time Performance
Measures how many ADA boardings occurred within
30 minutes of the pick-up time given to the passenger at the time of their reservation.

Fixed-Route
Fixed route bus service typically operates along
a designated or “fixed” route with no deviations.
Characteristics of this service type include controlled
vehicle frequencies and scheduled passenger stops.
In this report, fixed route service comprises Local,
Express, Bus Rapid Transit, Circulator, and Rural
Connector routes.

Average Fare
Average fare is the average price a person pays for a
transit trip. It is equal to total fare revenue collected
divided by total boardings.

LINK Service (Rapid Transit BRT)
LINK is a new type of bus service operating on
arterial streets that functions as an extension of the
METRO light rail line and features limited stops, signal priority, and near level boarding.

Boarding
A boarding is known as an unlinked passenger trip.
Every time a person boards a vehicle it is counted
as a boarding. For example, if a person makes a trip
involving one transfer, this trip is counted as two
boardings.

Local Route
Local routes may operate on either arterial or local
collector streets. These are designed to serve localized trip patterns with one or more cities.

Circulators
Circulator routes typically serve small specific areas
with short routes that are designed to provide connections between transportation systems and other
area attractions like employment centers or schools.
Many circulator routes charge no fare.

Mechanical Failure
Mechanical failure is a failure of some mechanical
element of the revenue vehicle that prevents the
vehicle from completing a scheduled revenue trip
or from starting the next scheduled revenue trip. In
addition, mechanical failures include failures from
mechanical element of the revenue vehicle, because
of local agency policy, prevents the vehicle from
completing a scheduled revenue trip or starting the
next revenue trip even though the vehicle is physically able to continue in revenue service.

Consumer Price Index (CPI)
This index is used to measure changes in prices from
one period to another. The CPI is frequently used to
adjust base payments to reflect changes in prices.
Please see the Target worksheet for details on how
financial based indicators have been modified each
fiscal year.
Express/Bus Rapid Transit (RAPID)
Express/Bus Rapid Transit routes provide higher
speed services by operating within a limited stop
and other enhancements. Express/Bus Rapid Transit
routes operate on regional freeways.

Net Vanpool Starts
Calculated by subtracting number of deleted vanpools from the number of new vanpools started.
Operating Cost
The total cost to operate and maintain a transit system including labor, fuel, maintenance, and administration.

Farebox Recovery Ratio
This is the percentage of total operating cost that
is covered by fares collected. It is equal to total fare
revenue collected divided by total operating costs.

15

GLOSSARY
Rail On-Time Performance
Percentage of all trips which arrive at the opposite terminal within three minutes of scheduled arrival times.
Revenue Hour
A revenue hour is an hour that one vehicle in revenue
service is available to pick up revenue passengers. If ten
vehicles are in service for two hours each, they collectively perform twenty revenue hours of service.
Revenue Mile
A revenue mile is a mile traveled by one vehicle in revenue service that is available to pick up revenue passengers. If ten vehicles are in service for two miles each, they
collectively perform twenty revenue miles of service.
Revenue Service
Revenue service occurs when a vehicle is available to the
general public and there is an expectation of carrying
passengers who pay the required fare. Vehicles operated
in fare-free service are also considered in revenue service.
Revenue service includes layover/ recovery time, but
does not include deadhead (i.e. travel from garage to the
start point of a route), or vehicle maintenance testing.
Rural Routes
Rural routes typically provide connections between rural
and urban communities.
Subsidy per Boarding
Also known as net operating cost per boarding, this is
the operating cost per boarding minus the fare revenue
per boarding. This number indicates the amount of public
funding that is used to make up the difference between
the cost of providing transportation service and the revenue generated by this service on a per boarding basis.
Weekday/Saturday/Sunday Average Daily Boardings:
This measures boardings on a typical weekday, Saturday,
or Sunday. This is calculated by dividing total boardings
on a weekday, Saturday or Sunday by the number weekday, Saturdays or Sundays in the fiscal year.

16

FY 2010 Transit Performance Report
Report 1: System Total FY 2010
July 1, 2009 through June 30, 2010

System

Total
Wheelchairs

Total
Boardings

Boardings

Total
Revenue
Hours

Total
Revenue
Miles

Fixed Route (1) (2)

55,574,959

263,610

2,393,455

32,968,784

Dial-a-Ride (3)
Vanpool
Rail

777,525
1,135,783
12,112,738

131,231
504
NR

478,158
134,927
182,780

6,572,800
5,623,377
2,652,759

Total

69,601,005

395,345

3,189,320

47,817,719

Total Fare
Revenue

Total
Operating
Cost

Total
Security
Incidents

Total
Safety
Incidents

46,853,915
1,791,298
2,469,143
9,228,058
60,342,414

194,414,536
28,762,414
2,658,382
32,964,700
258,800,032

119
0
0
0
119

539
33
2
11
585

System
Fixed Route (1) (2)
Dial-a-Ride (3)
Vanpool
Rail
Total

System
Fixed Route (1) (2)
Dial-a-Ride (3) (4)
Vanpool (5)
Rail (6)
Total

Percentage
On-Time
Performance
95.27%
97.35%
NA
95.80%
96.14%

(1) Fixed Route includes local, express, LINK, BRT, circulator and rural service.
(2) At the time of this report, data is missing from Scottsdale
(3) At the time of this report, data is missing from El Mirage
(4) Dial a Ride is ADA on-time performance. Please see the Paratransit Section.
(5) The Vanpool program does not track on-time performance.
(5) Rail is Rail on-time performance. Please see glossary.

17

Report 1: System Total FY 2010
Service Efficiency

Farebox Recovery Ratio
System

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

Fixed Route (1) (2) (3)
Dial-a-Ride (4)
Vanpool (5)
Rail (6)
Total

22.36%
4.05%
111.26%
-----20.69%

22.35%
4.10%
85.06%
21.22%
21.04%

24.10%
6.23%
92.88%
27.99%
23.32%

7.83%
52.06%
9.19%
31.92%
10.80%

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

$3.06
$35.33
$1.69
-----$3.49

$3.00
$36.44
$2.31
$2.85
$3.37

$3.50
$36.99
$2.34
$2.72
$3.72

16.66%
1.50%
1.27%
-4.39%
10.50%

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

$2.37
$33.90
-$0.19
-----$2.77

$2.33
$34.95
$0.35
$2.24
$2.66

$2.66
$34.69
$0.17
$1.96
$2.85

14.03%
-0.75%
-51.74%
-12.62%
7.32%

Operating Cost per Revenue Mile
FY 07/08
System
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

$5.75
$4.35
$0.71
$11.66
$5.07

$5.90
$4.38
$0.47
$12.43
$5.41

2.52%
0.67%
-33.05%
6.56%
6.79%

Operating Cost per Boarding
System
Fixed Route (2)
Dial-a-Ride (4)
Vanpool (5)
Rail (6)
Total

Subsidy (Net Operating Cost) per Boarding
FY 07/08
System
Total
Fixed Route (1) (2) (3)
Dial-a-Ride (4)
Vanpool (5)
Rail (6)
Total

Fixed Route (2)
Dial-a-Ride (4)
Vanpool (5)
Rail (6)
Total

$5.61
$4.24
$0.45
-----$4.76

(1) Fixed Route includes many circulator routes that do not charge fare which may distort fare recovery.
(2) At the time of this report, data is missing from Scottsdale
(3) In July 2009, system wide fare was increased.
(4) At the time of this report, data is missing from El Mirage
(5) Beginning in FY 2008/09, calculations for Vanpool operating cost was revised.
18
(6) Rail began service in December 2008.

Report 1: System Total FY 2010
Net Operating Cost per Revenue Mile
FY 07/08
System
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

$4.36
$4.07
-$0.05
-----$3.77

$4.47
$4.17
$0.11
$9.19
$4.00

$4.48
$4.10
$0.03
$8.95
$4.15

0.20%
-1.56%
-68.10%
-2.61%
3.72%

Operating Cost per Revenue Hour
FY 07/08
System
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

$92.42
$59.04
$21.72
-----$82.52

$85.27
$60.70
$27.86
$166.85
$80.68

$81.23
$60.15
$19.70
$180.35
$81.15

-4.75%
-0.90%
-29.28%
8.09%
0.58%

Net Operating Cost per Revenue Hour
FY 07/08
System
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

$71.76
$56.65
-$2.45
-----$65.44

$66.22
$58.21
$4.16
$131.45
$63.70

$61.65
$56.41
$1.40
$129.86
$62.23

-6.89%
-3.10%
-66.30%
-1.20%
-2.32%

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

$0.68
$1.43
$1.88
-----$0.72

$0.67
$1.49
$1.97
$0.60
$0.71

$0.84
$2.30
$2.17
$0.76
$0.87

25.80%
54.35%
10.58%
26.12%
22.42%

Fixed Route (1) (2) (3)
Dial-a-Ride (4)
Vanpool (5)
Rail (6)
Total

Fixed Route (2)
Dial-a-Ride (4)
Vanpool (5)
Rail (6)
Total

Fixed Route (1) (2) (3)
Dial-a-Ride (4)
Vanpool (5)
Rail (6)
Total

Average Fare
System
Fixed Route (1) (2) (3)
Dial-a-Ride (4)
Vanpool (5)
Rail (6)
Total

(1) Fixed Route includes many circulator routes that do not charge fare.
(2) At the time of this report, data is missing from Scottsdale
(3) In July 2009, system wide fare was increased.
(4) At the time of this report, data is missing from El Mirage
(5) Beginning in FY 2008/09, calculations for Vanpool operating cost was revised.
19
(6) Rail began service in December 2008.

Report 1: System Total FY 2010
Service Effectiveness
Total Boardings
FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

60,153,649
903,868
1,478,148
-----62,535,665

65,551,812
874,132
1,896,888
5,580,857
73,903,689

55,574,959
777,525
1,135,783
12,112,738
69,601,005

-15.22%
-11.05%
-40.12%
117.04%
-5.82%

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

1.84
0.12
0.26
1.36

1.92
0.12
0.31
4.10
1.51

1.69
0.12
0.20
4.57
1.46

-12.12%
-0.82%
-33.89%
11.46%
-3.35%

Safety Incidents per 100,000 Boardings
FY 07/08
System
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

0.17
NR
NR
-----0.16

0.09
1.72
0.00
0.16
0.11

0.00
0.00
0.00
0.00
0.00

-100.00%
-100.00%
------100.00%
-100.00%

Security Incidents per 100,000 Boardings
FY 07/08
System
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

238.18
0.51
NR
0
0.86

0.00
0.00
0.00
0.00
0.00

-100.00%
-100.00%
-----------100.00%

System
Fixed Route
Dial-a-Ride (2)
Vanpool
Rail (3)
Total

Boardings per Revenue Mile
System
Fixed Route (1)
Dial-a-Ride (2)
Vanpool
Rail
Total

Fixed Route (1)
Dial-a-Ride (2)
Vanpool
Rail
Total

Fixed Route (1)
Dial-a-Ride (2)
Vanpool
Rail
Total

0.04
NR
NR
NA
0.04

(1) At the time of this report, data is missing from Scottsdale
(2) At the time of this report, data is missing from El Mirage
(3) Rail began service in December 2008.
20

FY 2010 Annual Transit Performance Report
Report 2: Proposition 400 (PTF) - Paratransit FY 2010
July 1, 2009 through June 30, 2010

System
East Valley DAR
El Mirage (1)
Glendale
Peoria
Phoenix DAR (2)
Surprise
Sun City Area Transit System
Total

Total
Operating
Costs

Total
Fare
Revenue

Total
Proposistion
400 Funding

$9,322,558
------$2,430,543
$1,109,380
$14,749,818
$591,150
$558,965
$28,762,414

$459,294
------$103,991
$32,223
$1,069,010
$22,672
$104,108
$1,791,298

$6,284,809
------$459,722
$19,798
$152,270
$15,454
$33,500
$6,965,552

Proposition 400 Funding as a Percentage of Total Operating Costs
FY 08/09
FY 09/10 % Change from
Total
Total FY 09 to FY 10
System
East Valley DAR
El Mirage (1)
Glendale
Peoria (3)
Phoenix DAR (2)
Surprise
Sun City Area Transit System
Total

73.91%
1.38%
23.29%
------0.90%
2.95%
6.62%
25.04%

67.42%
------18.91%
1.78%
1.03%
2.61%
5.99%
24.22%

-8.79%
-------18.77%
------14.48%
-11.43%
-9.50%
-3.27%

Proposition 400 Funding and Fare Revenue as a Percentage of Total Operating Costs
FY 08/09
FY 09/10 % Change from
Total
Total FY 09 to FY 10
System
East Valley DAR
El Mirage (1)
Glendale
Peoria
Phoenix DAR (2)
Surprise
Sun City Area Transit System
Total

77.96%
4.29%
27.66%
------5.13%
5.98%
24.06%
29.13%

72.34%
------23.19%
4.69%
8.28%
6.45%
24.62%
30.45%

(1) El Mirage did not receive any PTF funds in FY 2010
(2) Phoenix received PTF funding for service in Avondale only.
(3) Peoria did not receive PTF funds in FY 2009

21

-7.21%
-------16.16%
------61.33%
7.81%
2.33%
4.51%

FY 2010 Transit Performance Report
Report 3: Proposition 400 (PTF) - Fixed Route FY 2010
July 1, 2009 through June 30, 2010

Administrator Service Type

Boardings
Revenue Miles
Fare Revenue
on PTF Segments on PTF Segments on PTF Segments

Phoenix

Local
Express
Phoenix subtotal

1,051,337
838,502
1,889,839

741,252
673,357
1,414,609

$1,014,804
$1,286,273
$2,301,077

RPTA

Local
Express
LINK
RPTA subtotal

2,779,629
508,592
314,759
3,602,980

2,260,043
890,441
334,440
3,484,924

$2,502,405
$679,815
$260,083
$3,442,304

Tempe

Local

1,407,531

1,189,519

1,336,592

Express
Tempe subtotal

108,480
1,516,011
7,008,830

155,878
1,345,398
6,244,931

142,246
1,478,838
7,222,218

Total

Administrator Service Type

Operating Cost
PTF Funding
on PTF Segments on PTF Segments

Phoenix

Local
Express
Phoenix subtotal

4,759,732
6,603,400
11,363,132

3,744,928
5,317,127
9,062,055

RPTA

Local
Express
LINK
RPTA subtotal

11,005,885
5,463,230
1,628,646
18,097,761

8,503,480
4,783,415
1,368,563
14,655,457

Tempe

Local
Express
Tempe subtotal

6,308,758
846,477
7,155,235
36,616,128

4,972,166
704,231
5,676,397
29,393,909

Total

22

Report 3: Proposition 400 (PTF) - Fixed Route FY 2010
Service Efficiency
Farebox Recovery Ratio
Administrator Service Type

FY 08/09
Total

FY 09/10
Total

% Change from
FY 09 to FY 10

Phoenix

Local
Express
Phoenix subtotal

----------------

21.3%
19.5%
20.3%

----------------

RPTA

Local
Express
LINK
RPTA subtotal

---------------------

22.7%
12.4%
16.0%
19.0%

---------------------

Tempe

Local
Express
Tempe subtotal

---------------17.9%

21.2%
16.8%
20.7%
19.7%

---------------10.2%

FY 08/09
Total

FY 09/10
Total

% Change from
FY 09 to FY 10

Total

Operating Cost per Boarding
Administrator Service Type
Phoenix

Local
Express
Phoenix subtotal

----------------

$4.53
$7.88
$6.01

----------------

RPTA

Local
Express
LINK
RPTA subtotal

---------------------

$3.96
$10.74
$5.17
$5.02

---------------------

Tempe

Local
Express
Tempe subtotal

---------------$4.49

$4.48
$7.80
$4.72
$5.22

---------------16.4%

Total

23

Report 3: Proposition 400 (PTF) - Fixed Route FY 2010
Subsidy (Net Operating Cost) per Boarding
FY 08/09
Administrator Service Type
Total
Phoenix

FY 09/10
Total

% Change from
FY 09 to FY 10

Local
Express

-----------

$3.56
$6.34

-----------

Phoenix subtotal

------

$4.80

------

RPTA

Local
Express
LINK
RPTA subtotal

---------------------

$3.06
$9.41
$4.35
$4.07

---------------------

Tempe

Local
Express
Tempe subtotal

---------------$3.68

$3.53
$6.49
$3.74
$4.19

---------------14.0%

FY 08/09
Total

FY 09/10
Total

% Change from
FY 09 to FY 10

Total

Operating Cost per Revenue Mile
Administrator Service Type
Phoenix

Local
Express
Phoenix subtotal

----------------

$6.42
$9.81
$8.03

----------------

RPTA

Local
Express
LINK
RPTA subtotal

---------------------

$4.87
$6.14
$4.87
$5.19

---------------------

Tempe

Local
Express
Tempe subtotal

---------------$5.99

$5.30
$5.43
$5.32
$5.86

----------------2.1%

Total

24

Report 3: Proposition 400 (PTF) - Fixed Route FY 2010
Net Operating Cost per Revenue Mile
FY 08/09

FY 09/10

Administrator Service Type

Total

Total

Phoenix

Local
Express
Phoenix subtotal

----------------

$5.05
$7.90
$6.41

----------------

RPTA

Local
Express
LINK
RPTA subtotal

---------------------

$3.76
$5.37
$4.09
$4.21

---------------------

Tempe

Local
Express
Tempe subtotal

---------------$4.91

$4.18
$4.52
$4.22
$4.71

----------------4.1%

FY 08/09

FY 09/10

Administrator Service Type

Total

Total

Phoenix

Local
Express
Phoenix subtotal

----------------

$0.97
$1.53
$1.22

----------------

RPTA

Local
Express
LINK
RPTA subtotal

---------------------

$0.90
$1.34
$0.83
$0.96

---------------------

Tempe

Local
Express
Tempe subtotal

---------------$0.80

$0.95
$1.00
$0.98
$1.03

---------------28.8%

Total

% Change from
FY 09 to FY 10

Average Fare

Total

25

% Change from
FY 09 to FY 10

Report 3: Proposition 400 (PTF) - Fixed Route FY 2010
Total Boardings
FY 08/09

FY 09/10

Administrator Service Type

Total

Total

Phoenix

Local
Express
Phoenix subtotal

----------------

1,051,337
838,502
1,889,839

----------------

RPTA

Local
Express
LINK
RPTA subtotal

---------------------

2,779,629
508,592
314,759
3,602,980

---------------------

Tempe

Local
Express
Tempe subtotal

---------------$8,063,510.00

1,407,531
108,480
1,516,011
7,008,830

----------------13.1%

FY 08/09

FY 09/10

Administrator Service Type

Total

Total

Phoenix

Local
Express
Phoenix subtotal

----------------

1.42
1.25
1.34

----------------

RPTA

Local
Express
LINK
RPTA subtotal

---------------------

1.23
0.57
0.94
1.03

---------------------

Tempe

Local
Express
Tempe subtotal

---------------1.33

1.18
0.70
1.13
1.12

----------------15.6%

Total

% Change from
FY 09 to FY 10

Boardings per Revenue Mile

Total

26

% Change from
FY 09 to FY 10

FY 2010 Annual Transit Performance Report
Report 4A: Fixed Route - By Service Type FY 2010
July 1, 2009 through June 30, 2010

Service Type

Total
Boardings

Total
Wheelchairs
Boardings

Total
Bicycles

Total
Revenue
Hours

Local
Express
LINK
Circulator (1)
Rural
Total

46,358,383
1,594,978
328,925
7,273,907
18,766
55,574,959

236,874
1,890
2,200
22,004
642
263,610

1,276,643
16,481
21,638
101,204
697
1,416,663

1,920,543
84,683
26,226
351,567
10,436
2,393,455

Service Type

Total
Revenue
Miles

Percentage
On-Time
Performance

Weekday
Average Daily
Boardings (2)

Saturday
Average Daily
Boardings (2)

Local
Express

26,453,637
1,877,106

94.44%
97.39%

156,260
6,230

75,279
-----

LINK (3)
Circulator
Rural (3)
Total

362,950
3,994,110
280,981
32,968,784

----94.20%
----95.27%

1,153
23,829
66
187,538

386
12,813
38
88,516

Sunday/Holiday
Average Daily
Boardings (2)

Total
Operating
Cost

Total Fare
Revenue

48,336
----242
8,971
----57,549

$158,853,458
$14,105,729
$1,850,454
$18,745,147
$859,749
$194,414,536

$44,175,916
$2,320,891
$272,089
$25,635
$59,384
$46,853,915

Service Type
Local
Express
LINK
Circulator (1) (4)
Rural
Total

(1) At the time of this report, Scottsdale had not supplied data.
(2) These averages may differ due to different number of holidays observed by each
administrator. Please see glossary.
(3) Rural and LINK service did not track on-time performance.
(4) Of the circulators, only GUS in Glendale service charged fare.

27

Report 4A: Fixed Route - By Service Type FY 2010
Service Efficiency
Farebox Recovery Ratio (1)

Service Type
Local
Express
LINK
Circulator (2) (3)
Rural
Total

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

24.93%
19.19%
-------0.18%
6.10%
22.36%

26.08%
20.93%
7.26%
0.10%
5.82%
22.35%

27.81%
16.45%
14.70%
0.14%
6.91%
24.10%

6.62%
-21.40%
102.49%
39.17%
18.77%
7.83%

Operating Cost per Boarding

Service Type

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

Local
Express
LINK
Circulator (2)
Rural
Total

$2.93
$5.67
-------$3.54
$44.55
$3.06

$2.79
$6.18
$7.92
$3.70
$43.76
$3.00

$3.43
$8.84
$5.63
$2.58
$45.81
$3.50

22.78%
43.09%
-28.93%
-30.31%
4.70%
16.66%

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

$2.20
$4.58
-------$3.54
$41.83
$2.37

$2.06
$4.89
$7.34
$3.69
$41.21
$2.33

$2.47
$7.39
$4.80
$2.57
$42.65
$2.66

19.91%
51.20%
-34.64%
-30.34%
3.49%
14.03%

Subsidy (Net Operating Cost) per Boarding

Service Type
Local
Express
LINK
Circulator (2) (3)
Rural
Total

(1) In July 2009, there was a system wide fare increase.
(2) At the time of this report, Scottsdale had not supplied their data.
(3) Of the circulators, only GUS in Glendale charged fares

28

Report 4A: Fixed Route - By Service Type FY 2010
Operating Cost per Revenue Mile

Service Type

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

Local
Express
LINK
Circulator (1)
Rural
Total

$5.68
$6.13
-------$4.97
$2.93
$5.61

$5.82
$6.46
$5.20
$5.29
$3.14
$5.75

$6.00
$7.51
$5.10
$4.69
$3.06
$5.90

3.24%
16.33%
-1.91%
-11.20%
-2.48%
2.52%

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

$4.27
$4.95
-------$4.96
$2.75
$4.36

$4.30
$5.11
$4.82
$5.28
$2.96
$4.47

$4.34
$6.28
$4.35
$4.69
$2.85
$4.48

0.83%
22.92%
-9.78%
-11.24%
-3.61%
0.20%

Net Operating Cost per Revenue Mile

Service Type
Local
Express
LINK
Circulator (1) (2)
Rural
Total

Operating Cost per Revenue Hour

Service Type

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

Local
Express
LINK
Circulator (1)
Rural
Total

$96.61
$142.89
-------$57.82
$80.13
$92.42

$87.41
$140.50
$103.64
$63.50
$85.10
$85.27

$82.71
$166.57
$70.56
$53.32
$82.39
$81.23

-5.37%
18.55%
-31.92%
-16.04%
-3.19%
-4.75%

(1) At the time of this report, Scottsdale had not supplied their data.
(2) Of the circulators, only GUS in Glendale charged fares

29

Report 4A: Fixed Route - By Service Type FY 2010
Net Operating Cost per Revenue Hour

Service Type
Local
Express
LINK
Circulator (1) (2)
Rural
Total

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

$72.52
$115.48
-------$57.72
$75.24
$71.76

$64.61
$111.09
$96.11
$63.44
$80.15
$66.22

$59.71
$139.16
$60.18
$53.25
$76.69
$61.65

-7.58%
25.27%
-37.38%
-16.07%
-4.31%
-6.89%

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

$0.73
$1.09
-------$0.01
$2.72
$0.68

$0.73
$1.29
$0.57
$0.00
$2.54
$0.67

$0.95
$1.46
$0.83
$0.00
$3.16
$0.84

30.90%
12.48%
43.90%
-10.74%
24.35%
25.80%

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

53,871,409
1,590,092
--------

56,920,899
1,815,530
122,964
6,672,955
19,464
65,551,812

46,358,383
1,594,978
328,925
7,273,907
18,766
55,574,959

-18.56%
-12.15%
167.50%
9.01%
-3.59%
-15.22%

Average Fare (3)

Service Type
Local
Express
LINK
Circulator (1)
Rural (4)
Total

Service Effectiveness
Total Boardings

Service Type
Local
Express
LINK
Circulator
Rural
Total

4,678,106
14,042
60,153,649

(1) At the time of this report, Scottsdale had not supplied their data.
(2) Of the circulators, only GUS in Glendale charged a fare.
(3) In July 2009 there was a system wide fare increase.
(4) The rural routes are considered a premimum service and charge a higher fare.

30

Report 4A: Fixed Route - By Service Type FY 2010
Weekday Average Boardings (1)

Service Type
Local
Express
LINK
Circulator
Rural
Total

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

179,407
6,236
--------

188,494
7,556
428
21,736
64
218,279

156,260
6,230
1,153
23,829
66
187,538

-17.10%
-17.55%
169.48%
9.63%
2.70%
-14.08%

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

95,328
-------------

100,342
------

75,279
-----

-24.98%
------

157
10,361
59
110,919

386
12,813
38
88,516

146.70%
23.67%
-35.78%
-20.20%

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

53,693
-------------

61,218
--------

48,336
-----

-21.04%
------

99
7,668
------

242
8,971
-----

145.79%
16.99%
------

68,985

57,549

-16.58%

17,387
50
203,080

Saturday Average Boardings (1)

Service Type
Local
Express
LINK
Circulator
Rural
Total

8,606
23
103,958

Sunday/Holiday Average Boardings (1)

Service Type
Local
Express
LINK
Circulator
Rural
Total

7,123
-----60,816

(1) These averages may differ due to different number of holidays observed by each
administrator. Please see glossary.

31

Report 4A: Fixed Route - By Service Type FY 2010
Boardings per Revenue Mile

Service Type
Local
Express
LINK
Circulator (1)
Rural
Total

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

1.94
1.08
-------1.40
0.07
1.84

2.08
1.05
0.66
1.43
0.07
1.92

1.75
0.85
0.91
1.82
0.07
1.69

-15.91%
-18.70%
38.03%
27.32%
-6.86%
-12.12%

FY 07/08
Total

FY 08/09
Total

FY 09/10
Total

FY 09 to FY 10
% Change

90.44%
95.96%
--------

91.93%
95.94%
------

94.44%
97.39%
------

2.73%
1.52%
------

94.05%
-----92.07%

92.48%
-----93.45%

94.20%
-----95.27%

1.86%
-----1.95%

On-Time Performance

Service Type
Local
Express
LINK (2)
Circulator (1)
Rural (2)
Total

(1) At the time of this report, Scottsdale had not supplied their data.
(2) LINK and the rural routes did not track on-time performance.

32

FY 2010 Annual Transit Performance Report
Report 4B: Fixed Route by Agency FY 2010
July 1, 2009 through June 30, 2010

Agency (1)

Service
Type

Total
Boardings

Total
Wheelchairs
Boardings

Total
Bicycles

Total
Revenue
Hours

Glendale

Circulator

116,952

1,817

799

8,726

Phoenix

Local
Express
Circulator
Subtotal

34,896,522
909,497
2,643,678
38,449,697

181,731
1,185
12,457
195,373

835,473
5,794
35,862
877,129

1,160,267
36,170
99,367
1,295,804

RPTA

Local
Express
Circulator
LINK
Rural
Subtotal

6,352,919
576,998
200,504
328,925
18,766
7,478,112

32,001
325
1,986
2,200
642
37,154

268,216
8,841
3,644
21,638
697
303,036

397,925
40,126
12,412
26,226
10,436
487,124

Scottsdale

Circulator

652,230

665

2,463

37,006

Tempe

Local
Express
Circulator
Subtotal
Total

5,108,942
108,483
3,660,543
8,877,968
55,574,959

23,142
380
5,079
28,601
263,610

172,954
1,846
58,436
233,236
1,416,663

362,351
8,386
194,057
564,795
2,393,455

(1) In segmenting data by operating agency rather than city, accurate comparative
analysis is difficult: Operating agencies do not contral all factors that drive performance.
(2) As of this report, Scottsdale has not supplied all their performance data.

33

Report 4B: Fixed Route by Agency FY 2010

Agency (1)

Service
Type

Total
Revenue
Miles

Percentage
On-Time
Performance

Weekday
Avg. Daily
Boardings

Saturday
Avg. Daily
Boardings

Glendale

Circulator (2)

101,154

NR

378

143

Phoenix

Local
Express
Circulator (2)
Subtotal

16,929,818
762,918
1,609,412
19,302,148

94.66%
97.00%
94.20%
95.00%

116,965
3,553
8,842
129,360

55,537
0
3,981
59,517

RPTA

Local
Express
Circulator (2)
LINK
Rural
Subtotal

4,790,228
958,310
105,935
362,950
280,981
6,498,403

94.64%
98.10%
N/A
N/A
N/A
96.64%

21,530
2,254
720
1,153
66
25,723

10,383
0
316
386
38
11,123

Scottsdale (3)

Circulator

358,482

-------

1,970

1,601

Tempe

Local
Express
Circulator (2)
Subtotal
Total

4,733,591
155,878
1,819,126
6,708,596
32,968,784

93.56%
95.61%
N/A
94.05%
95.27%

17,766
424
11,918
30,107
187,538

9,359
0
6,684
16,044
88,516

Sunday
Avg. Daily
Boardings

Total
Operating
Cost

Fare
Revenue

143

$820,392

$25,635

Agency (1)

Service
Type

Glendale

Circulator (2)

Phoenix

Local
Express
Circulator (2)
Subtotal

RPTA

Local
Express
Circulator (2)
LINK
Rural
Subtotal

5,375
N/A
N/A
242
N/A
5,617

$24,476,823
$6,061,034
$547,823
$1,850,454
$859,749
$33,795,882

$5,657,251
$777,728
$0
$272,089
$59,384
$6,766,452

Scottsdale (3)

Circulator

1,141

-------

$0

Tempe

Local
Express
Circulator (2)
Subtotal
Total

36,823 $106,637,857 $33,744,934
N/A
$7,106,636
$1,394,722
3,054
$7,306,773
$0
39,876 $121,051,266 $35,139,656

6,138 $27,738,778
$4,773,731
N/A
$938,059
$148,441
4,633 $10,070,159
$0
10,771 $38,746,996
$4,922,172
57,549 $194,414,536 $46,853,915

(1) These averages may differ due to different number of holidays observed by each
administrator. Please see glossary.
(2) Of the circulators, only GUS in Glendale service charged fare.
(3) At the time of this report, Scottsdale had not supplied all of their data.
34

Report 4B: Fixed Route by Agency FY 2010
Farebox Recovery Ratio (1)

Agency

Service
Type

FY 07/08
Total

FY 08/09
Total

FY 09/10 FY09 - FY10
Total
% Change

Glendale

Circulator (2)

16.25%

3.62%

3.12%

-13.78%

Phoenix

Local
Express
Circulator (2)
Subtotal

27.62%
25.34%
0.00%
25.95%

32.08%
33.01%
0.00%
29.53%

31.64%
19.63%
0.00%
29.03%

-1.36%
-40.54%
0.00%
-1.70%

RPTA

Local
Express
Circulator (2)
LINK
Rural
Subtotal

19.35%
11.99%
------------6.10%
18.19%

16.83%
12.21%
0.00%
7.26%
5.82%
15.40%

23.11%
12.83%
0.00%
14.70%
6.91%
20.02%

37.31%
5.13%
0.00%
102.49%
18.77%
29.99%

Scottsdale (3)

Circulator

0.00%

0.00%

-------

-------

Tempe

Local
Express
Circulator (2)
Subtotal
Total

16.64%
15.35%
0.00%
12.36%
22.36%

11.73%
13.14%
0.00%
8.29%
22.35%

17.21%
15.82%
0.00%
12.70%
24.10%

46.77%
20.43%
0.00%
53.21%
7.83%

FY 07/08
Total

FY 08/09
Total

Operating Cost per Boarding

Agency

Service
Type

FY 09/10 FY09 - FY10
Total
% Change

Glendale

Circulator (2)

$1.59

$5.90

$7.01

18.96%

Phoenix

Local
Express
Circulator (2)
Subtotal

$2.70
$4.60
$3.99
$2.80

$2.41
$4.43
$3.70
$2.53

$3.06
$7.81
$2.76
$3.15

26.62%
76.34%
-25.38%
24.47%

RPTA

Local
Express
Circulator (2)
LINK
Rural
Subtotal

$3.45
$8.08
------------$44.55
$3.78

$3.59
$9.07
$3.99
$7.92
$43.76
$4.15

$3.85
$10.50
$2.73
$5.63
$45.81
$4.52

7.34%
15.85%
-31.49%
-28.93%
4.70%
8.84%

Scottsdale (3)

Circulator

$7.73

$4.59

Tempe

Local
Express
Circulator (2)
Subtotal
Total

$4.03
$5.69
$2.78
$3.64
$3.06

$4.61
$6.46
$3.45
$4.22
$3.00

(1) In July 2009, system wide fare was increased.
(2) Of the circulators, only GUS in Glendale service charged fare.
(3) At the time of this report, Scottsdale had not supplied all of their data.

35

------$5.43
$8.65
$2.75
$4.36
$3.50

------17.84%
33.80%
-20.29%
3.48%
16.66%

Report 4B: Fixed Route by Agency FY 2010
Subsidy (Net Operating Cost) per Boarding
Service
FY 07/08
Type
Total
Agency

FY 08/09
Total

FY 09/10 FY09 - FY10
Total
% Change

Glendale

Circulator (1)

$1.84

$5.68

$6.80

19.58%

Phoenix

Local
Express
Circulator (1)
Subtotal

$1.96
$3.44
$3.99
$4.33

$1.64
$2.97
$3.70
$1.78

$2.09
$6.28
$2.76
$2.23

27.43%
111.56%
-25.38%
25.35%

RPTA

Local
Express
Circulator (1)
LINK
Rural
Subtotal

$2.78
$7.11
------------$41.83
$3.10

$2.99
$7.96
$3.99
$7.34
$41.21
$3.51

$2.96
$9.16
$2.73
$4.80
$42.65
$3.61

-0.76%
15.02%
-31.49%
-34.64%
3.49%
2.89%

Scottsdale (2)

Circulator

$7.73

$4.59

Tempe

Local
Express
Circulator (1)
Subtotal
Total

$3.36
$4.82
$2.78
$3.19
$2.37

$4.07
$5.61
$3.45
$3.87
$2.33

Operating Cost per Revenue Mile
Service
Type
Agency

FY 07/08
Total

FY 08/09
Total

------$4.50
$7.28
$2.75
$3.81
$2.66

------10.52%
29.67%
-20.29%
-1.50%
14.03%

FY 09/10 FY09 - FY10
Total
% Change

Glendale

Circulator (1)

$1.61

$6.77

$8.11

19.80%

Phoenix

Local
Express
Circulator (1)
Subtotal

$6.22
$6.58
$4.44
$6.09

$6.01
$6.42
$4.91
$5.92

$6.30
$9.32
$4.54
$6.27

4.85%
44.99%
-7.55%
6.01%

RPTA

Local
Express
Circulator (1)
LINK
Rural
Subtotal

$4.76
$5.98
------------$2.93
$4.81

$5.26
$6.62
$5.26
$5.20
$3.14
$5.35

$5.11
$6.32
$5.17
$5.10
$3.06
$5.20

-2.85%
-4.51%
-1.62%
-1.91%
-2.48%
-2.75%

Scottsdale (2)

Circulator

NR

$5.98

Tempe

Local
Express
Circulator (1)
Subtotal
Total

$4.56
$4.66
$4.23
$4.47
$5.61

$5.72
$5.72
$5.42
$5.63
$5.75

(1) Of the circulators, only GUS in Glendale service charged fare.
(2) At the time of this report, Scottsdale had not supplied all of their data.
36

------$5.86
$6.02
$5.54
$5.78
$5.90

------2.42%
5.16%
2.13%
2.61%
2.52%

Report 4B: Fixed Route by Agency FY 2010
Net Operating Cost per Revenue Mile
Service
FY 07/08
Type
Total
Agency

FY 08/09
Total

FY 09/10 FY09 - FY10
Total
% Change

Glendale

Circulator (1)

$1.34

$6.52

$7.86

20.42%

Phoenix

Local
Express
Circulator (1)
Subtotal

$4.50
$4.91
$4.44
$4.51

$4.08
$4.30
$4.91
$4.17

$4.31
$7.49
$4.54
$4.45

5.53%
73.95%
-7.55%
6.77%

RPTA

Local
Express
Circulator (1)
LINK
Rural
Subtotal

$3.84
$5.26
------------$2.75
$3.94

$4.37
$5.81
$5.26
$4.82
$2.96
$4.52

$3.93
$5.51
$5.17
$4.35
$2.85
$4.16

-10.19%
-5.19%
-1.62%
-9.78%
-3.61%
-8.06%

Scottsdale (2)

Circulator

NR

$5.98

Tempe

Local
Express
Circulator (1)
Subtotal
Total

Operating Cost per Revenue Hour
Service
Type
Agency

$3.80
$3.94
$4.23
$3.92
$4.36

-------

$5.05
$4.97
$5.42
$5.16
$4.47

FY 07/08
Total

FY 08/09
Total

$4.85
$5.07
$5.54
$5.04
$4.48

-------3.94%
1.91%
2.13%
-2.33%
0.20%

FY 09/10 FY09 - FY10
Total
% Change

Glendale

Circulator (1)

$19.93

$76.54

$94.02

22.85%

Phoenix

Local
Express
Circulator (1)
Subtotal

$116.30
$159.48
$90.20
$115.55

$92.47
$132.71
$81.47
$92.56

$91.91
$196.48
$73.53
$93.42

-0.61%
48.05%
-9.74%
0.93%

RPTA

Local
Express
Circulator (1)
LINK
Rural
Subtotal

$74.75
$140.60
------------$80.13
$79.33

$86.36
$155.85
$55.53
$103.64
$85.10
$92.97

$61.51
$151.05
$44.14
$70.56
$82.39
$69.38

-28.78%
-3.08%
-20.52%
-31.92%
-3.19%
-25.37%

Scottsdale (2)

Circulator

$49.75

$54.01

Tempe

Local
Express
Circulator (1)
Subtotal
Total

$60.31
$90.69
$45.50
$56.17
$92.42

$72.44
$106.44
$55.15
$66.74
$85.27

------$76.55
$111.85
$51.89
$68.60
$81.23

(1) Of the circulators, only GUS in Glendale service charged fare.
(2) At the time of this report, Scottsdale had not supplied all of their data.
37

------5.67%
5.08%
-5.91%
2.79%
-4.75%

Report 4B: Fixed Route by Agency FY 2010
Net Operating Cost per Revenue Hour
Service
FY 07/08
Type
Total
Agency

FY 08/09
Total

FY 09/10 FY09 - FY10
Total
% Change

Glendale

Circulator (1)

$16.69

$73.76

$91.08

23.48%

Phoenix

Local
Express
Circulator (1)
Subtotal

$84.18
$119.06
$90.20
$85.57

$62.81
$88.91
$81.47
$65.23

$62.82
$157.92
$73.53
$66.30

0.03%
77.63%
-9.74%
1.65%

RPTA

Local
Express
Circulator (1)
LINK
Rural
Subtotal

$60.29
$123.75
------------$75.24
$64.90

$71.83
$136.83
$55.53
$96.11
$80.15
$78.65

$47.29
$131.67
$44.14
$60.18
$76.69
$55.49

-34.15%
-3.77%
-20.52%
-37.38%
-4.31%
-29.45%

Scottsdale (2)

Circulator

$49.75

$54.01

Tempe

Local
Express
Circulator (1)
Subtotal
Total

$50.27
$76.77
$45.50
$49.23
$71.76

$63.95
$92.46
$55.15
$61.21
$66.22

FY 07/08
Total

FY 08/09
Total

------$63.38
$94.15
$51.89
$59.89
$61.65

-------0.89%
1.84%
-5.91%
-2.16%
-6.89%

Average Fare (3)
Agency

Service
Type

FY 09/10 FY09 - FY10
Total
% Change

Glendale

Circulator (1)

$0.26

$0.21

$0.22

2.57%

Phoenix

Local
Express
Circulator (1)
Subtotal

$0.75
$1.17
$0.00
$0.73

$0.77
$1.46
$0.00
$0.75

$0.97
$1.53
$0.00
$0.91

24.90%
4.85%
0.00%
22.35%

RPTA

Local
Express
Circulator (1)
LINK
Rural
Subtotal

$0.67
$0.97
------------$2.72
$0.69

$0.60
$1.11
$0.00
$0.57
$2.54
$0.64

$0.89
$1.35
$0.00
$0.83
$3.16
$0.90

47.39%
21.79%
0.00%
43.90%
24.35%
41.48%

Scottsdale (2)

Circulator

$0.00

$0.00

$0.00

0.00%

Tempe

Local
Express
Circulator (1)
Subtotal
Total

$0.67
$0.87
$0.00
$0.45
$0.68

$0.54
$0.85
$0.00
$0.35
$0.67

$0.93
$1.37
$0.00
$0.55
$0.84

72.95%
61.14%
0.00%
58.55%
25.80%

(1) Of the circulators, only GUS in Glendale service charged fare.
(2) At the time of this report, Scottsdale had not supplied all of their data.
(3) In July 2009, system wide fare was increased.
38

Report 4B: Fixed Route by Agency FY 2010
Total Boardings
Agency

Service
Type

FY 07/08
Total

FY 08/09
Total

FY 09/10 FY09 - FY10
Total
% Change

Glendale

Circulator

110,941

113,382

116,952

3.15%

Phoenix

Local
Express
Circulator
Subtotal

41,656,263
1,014,358
1,799,974
44,470,595

43,588,593
1,053,426
2,599,292
47,241,311

34,896,522
909,497
2,643,678
38,449,697

-19.94%
-13.66%
1.71%
-18.61%

RPTA

Local
Express
Circulator
LINK
Rural
Subtotal

7,449,468
445,309
------------14,042
7,908,819

7,623,137
624,888
80,133
122,964
19,464
8,470,586

6,352,919
576,998
200,504
328,925
18,766
7,478,112

-16.66%
-7.66%
150.21%
167.50%
-3.59%
-11.72%

Scottsdale

Circulator

310,545

572,925

652,230

13.84%

Tempe

Local
Express
Circulator
Subtotal
Total

4,765,678
130,425
2,456,646
7,352,749
60,153,649

5,709,169
137,216
3,307,223
9,153,608
65,551,812

5,108,942
108,483
3,660,543
8,877,968
55,574,959

-10.51%
-20.94%
10.68%
-3.01%
-15.22%

Weekday Average Boardings (1)
Service
Type
Agency
Glendale

Circulator

Phoenix

Local
Express
Circulator
Subtotal

FY 07/08
Total

FY 08/09
Total

FY 09/10 FY09 - FY10
Total
% Change

354

361

378

4.71%

149,234

145,554
4,615
8,680
158,849

116,965
3,553
8,842
129,360

-19.64%
-23.02%
1.87%
-18.56%

Local
Express
Circulator
LINK
Rural
Subtotal

27,302

24,837
2,403
283
428
64
28,016

21,530
2,254
720
1,153
66
25,723

-13.32%
-6.22%
154.36%
169.48%
2.70%
-8.19%

Scottsdale

Circulator

845

1,669

1,970

18.08%

Tempe

Local
Express
Circulator
Subtotal
Total

25,346
203,080

18,103
538
10,744
29,385
218,279

17,766
424
11,918
30,107
187,538

-1.86%
-21.20%
10.93%
2.46%
-14.08%

RPTA

(1) These averages may differ due to different number of holidays observed by each
administrator. Please see glossary.
39

Report 4B: Fixed Route by Agency FY 2010
Saturday Average Boardings (1)
Service
Type
Agency
Glendale

Circulator

Phoenix

Local
Express
Circulator
Subtotal

FY 07/08
Total

FY 08/09
Total

FY 09/10 FY09 - FY10
Total
% Change

235

222

231

4.05%

73,247

72,652
------2,663
75,315

55,537
------3,981
59,517

-23.56%
------49.47%
-20.98%

Local
Express
Circulator
LINK
Rural
Subtotal

13,010

17,652
------153
157
59
18,021

10,383
------316
386
38
11,123

-41.18%
------106.61%
146.70%
-35.78%
-38.28%

Scottsdale

Circulator

953

1,564

1,601

2.39%

Tempe

Local
Express
Circulator
Subtotal
Total

16,511
103,958

10,038
------5,761
15,800
110,699

9,359
------6,684
16,044
88,516

-6.77%
------16.02%
1.54%
-20.04%

RPTA

Sunday/Holiday Average Boardings (1)
Service
FY 07/08
Type
Total
Agency
Glendale

Circulator

Phoenix

Local
Express
Circulator
Subtotal

FY 08/09
Total

FY 09/10 FY09 - FY10
Total
% Change

155

175

143

-18.29%

49,168

46,456
------1,733
48,189

36,823
------3,054
39,876

-20.74%
------76.20%
-17.25%

Local
Express
Circulator
LINK
Rural
Subtotal

4,581

5,839
------------99
------5,937

5,375
------------242
------5,617

-7.94%
------------145.79%
-------5.39%

Scottsdale

Circulator

773

1,140

1,141

0.12%

Tempe

Local
Express
Circulator
Subtotal
Total

11,120
60,816

8,923
------4,620
13,543
68,984

6,138
------4,633
10,771
57,549

-31.20%
------0.28%
-20.46%
-16.58%

RPTA

(1) These averages may differ due to different number of holidays observed by each
administrator. Please see glossary.
40

Report 4B: Fixed Route by Agency FY 2010
Boardings per Revenue Mile
Service
Type
Agency

FY 07/08
Total

FY 08/09
Total

FY 09/10 FY09 - FY10
Total
% Change

Glendale

Circulator

1.01

1.15

1.16

0.71%

Phoenix

Local
Express
Circulator
Subtotal

2.30
1.43
1.12
2.18

2.49
1.45
1.33
2.34

2.06
1.19
1.64
1.99

-17.19%
-17.78%
23.89%
-14.83%

RPTA

Local
Express
Circulator
LINK
Rural
Subtotal

1.38
0.74
------------0.07
1.27

1.47
0.73
1.32
0.66
0.07
1.29

1.33
0.60
1.89
0.91
0.07
1.15

-9.50%
-17.57%
43.59%
38.03%
-6.86%
-10.65%

Scottsdale (1)

Circulator

NR

1.30

1.82

39.51%

Tempe

Local
Express
Circulator
Subtotal
Total

1.24
0.89
1.57
1.33
1.92

1.08
0.70
2.01
1.32
1.69

-13.08%
-21.40%
28.13%
-0.84%
-12.12%

1.13
0.82
1.52
1.23
1.84

Boardings per Revenue Hour (Express Routes only)
Service
FY 07/08
FY 08/09
Type
Agency
Total
Total
Phoenix (Express only)
RPTA (Express only)
Tempe (Express only)
Total

34.64
17.40
15.94
25.22

FY 09/10 FY09 - FY10
Total
% Change

29.95
17.19
16.47
22.73

(1) At the time of this report, Scottsdale had not supplied all of their data.
41

25.15
14.38
12.94
18.83

-16.04%
-16.34%
-21.46%
-17.15%

Report 4B: Fixed Route by Agency FY 2010
On-Time Performance
Service
Type
Agency

FY 07/08
Total

FY 08/09
Total

95.0%

-------

-------

-------

91.5%

92.2%
94.8%
91.7%
92.6%

94.66%
97.00%
94.20%
95.00%

2.66%
2.36%
2.70%
2.59%

Local
Express
Circulator (1)
LINK (1)
Rural (1)
Subtotal

95.6%

92.4%
97.5%
------------------95.1%

94.64%
98.10%
------------------96.64%

2.45%
0.62%
------------------1.59%

Scottsdale (2)

Circulator

95.0%

97.0%

-------

-------

Tempe

Local
Express
Circulator (1)
Subtotal
Total

89.7%
92.1%

90.4%
93.0%
------91.0%
93.9%

93.56%
95.61%
------94.05%
95.27%

3.52%
2.81%
------3.35%
1.42%

Glendale (1)

Circulator

Phoenix

Local
Express
Circulator
Subtotal

RPTA

FY 09/10 FY09 - FY10
Total
% Change

(1) Not all agencies reported on-time performance.
(2) At the time of this report, Scottsdale had not supplied all of their data.
42

FY 2010 Annual Transit Performance Report
Report 4C: Fixed Route by Service Provider FY 2010
July 1, 2009 through June 30, 2010

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

Service Provider
Ajo Transportation
Atypical Transportation (1)
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

Total
Boardings

Total
Wheelchairs
Boardings

Total
Bicycles

Total
Revenue
Hours

13,141
652,230
13,041,485
116,952
288,600
185,294
25,119,612
7,279,677
8,877,968
55,574,959

49
665
57,922
1,817
216
771
137,235
36,334
28,601
263,610

427
2,463
278,158
799
3,443
3,175
595,528
299,434
233,236
1,416,663

179,010
358,482
5,429,933
101,154
425,552
461,201
13,446,663
5,858,192
6,708,596
32,968,784

Total
Revenue
Miles

Percentage
On-Time
Performance

Weekday
Average Daily
Boardings (2)

Saturday
Average Daily
Boardings (2)

6,799
37,006
382,412
8,726
-----18,655
893,299
461,670
564,795
2,393,455

----------92.26%
----------99.99%
96.44%
95.63%
94.05%
95.27%

46
1,970
44,183
378
951
721
84,226
24,955
30,107
187,538

25
1,601
19,699
231
454
13
39,364
11,085
16,044
88,516

(1) At the time of this report, Scottsdale had not submitted all of their data.
(2) These averages may differ due to different number of holidays observed by each
administrator. Please see glossary.

43

Report 4C: Fixed Route by Service Provider FY 2010

Service Provider

Sunday/Holiday
Average Daily
Boardings (1)

Total
Operating
Cost

Total Fare
Revenue

------1,141
12,769
143
378
------26,729
5,617
10,771
57,549

$549,128
-----$32,210,943
$820,392
$880,207
$3,301,307
$87,960,116
$29,945,447
$38,746,996
$194,414,536

$42,615
$0
$11,450,877
$25,635
$0
$262,411
$23,688,779
$6,461,426
$4,922,172
$46,853,915

FY 07/08
Total

FY 08/09
Total

7.6%
0.0%
31.6%
16.3%
-------2.7%
24.4%
19.4%
12.4%
22.4%

6.6%
0.0%
30.5%
3.6%
-------7.3%
29.7%
16.3%
8.3%
22.3%

Ajo Transportation
Atypical Transportation (2)
First Transit (3)
City of Glendale (3)
MV Transportation (3)
ValuTrans
Veolia Phoenix (3)
Veolia RPTA (3)
Veolia Tempe (3)
Total

Service Efficiency
Farebox Recovery Ratio (4)

Service Provider
Ajo Transportation
Atypical Transportation
First Transit (3)
City of Glendale (3)
MV Transportation (3)
ValuTrans
Veolia Phoenix (3)
Veolia RPTA (3)
Veolia Tempe (3)
Total

FY 09/10 FY 09 to FY 10
Total
% Change
7.8%
0.0%
35.5%
3.1%
0.0%
7.9%
26.9%
21.6%
12.7%
24.1%

(1) These averages may differ due to different number of holidays observed by each
administrator. Please see glossary.
(2) At the time of this report, Scottsdale had not submitted all of their data.
(3) Of the circulators, only GUS in Glendale charged fare.
(4) In July 2009 system wide fare was increased.

44

17.70%
0.00%
16.64%
-13.78%
-------8.20%
-9.20%
32.08%
53.21%
7.83%

Report 4C: Fixed Route by Service Provider FY 2010
Operating Cost per Boarding

Service Provider
Ajo Transportation
Atypical Transportation (1)
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 07/08
Total

FY 08/09
Total

$36.24
$7.73
$2.16
$1.59
$3.29
$39.07
$3.10
$3.53
$3.64
$3.06

$37.19
$4.59
$1.86
$5.90
$3.22
$16.46
$2.82
$3.82
$4.22
$3.00

FY 09/10 FY 09 to FY 10
Total
% Change
$41.79
-------$2.47
$7.01
$3.05
$17.82
$3.71
$4.63
$4.36
$3.50

12.36%
-------32.73%
18.96%
-5.40%
8.22%
31.67%
21.42%
3.48%
16.66%

Subsidy (Net Operating Cost) per Boarding

Service Provider
Ajo Transportation
Atypical Transportation (1)
First Transit (2)
City of Glendale (2)
MV Transportation (2)
ValuTrans
Veolia Phoenix (2)
Veolia RPTA (2)
Veolia Tempe (2)
Total

FY 07/08
Total

FY 08/09
Total

$33.48
$7.73
$1.48
$1.33
$3.29
$38.03
$2.34
$2.84
$3.19
$2.37

$34.74
$4.59
$1.29
$5.68
$3.22
$15.25
$1.98
$3.19
$3.87
$2.33

(1) At the time of this report, Scottsdale had not submitted all of their data.
(2) Of the circulators, only GUS in Glendale charged fare.

45

FY 09/10 FY 09 to FY 10
Total
% Change
$38.54
-------$1.59
$6.80
$3.05
$16.40
$2.71
$3.63
$3.81
$2.66

10.96%
-------23.05%
19.58%
-5.40%
7.52%
36.78%
13.81%
-1.50%
14.03%

Report 4C: Fixed Route by Service Provider FY 2010
Operating Cost per Revenue Mile

Service Provider
Ajo Transportation
Atypical Transportation (1)
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 07/08
Total

FY 08/09
Total

$2.74
NR
$5.98
$1.61
$2.29
$7.22
$6.26
$4.76
$4.47
$5.61

$3.00
$5.98
$4.81
$6.77
$2.47
$7.75
$6.48
$5.26
$5.63
$5.75

FY 09/10 FY 09 to FY 10
Total
% Change
$3.07
-------$5.93
$8.11
$2.07
$7.16
$6.54
$5.11
$5.78
$5.90

2.13%
-------23.42%
19.80%
-16.42%
189.25%
-15.58%
-21.14%
9.86%
4.76%

Net Operating Cost per Revenue Mile

Service Provider
Ajo Transportation
Atypical Transportation (1)
First Transit (2)
City of Glendale (2)
MV Transportation (2)
ValuTrans
Veolia Phoenix (2)
Veolia RPTA (2)
Veolia Tempe (2)
Total

FY 07/08
Total

FY 08/09
Total

$2.53
NR
$4.10
$1.34
$2.29
$7.03
$4.73
$3.84
$3.92
$4.36

$2.81
$5.98
$3.34
$6.52
$2.47
$7.18
$4.56
$4.40
$5.16
$4.47

(1) At the time of this report, Scottsdale had not submitted all of their data.
(2) Of the circulators, only GUS in Glendale charged fare.

46

FY 09/10 FY 09 to FY 10
Total
% Change
$2.83
-------$3.82
$7.86
$2.07
$6.59
$4.78
$4.01
$5.04
$4.48

0.85%
-------14.42%
20.42%
-16.42%
-8.23%
4.84%
-8.86%
-2.33%
0.20%

Report 4C: Fixed Route by Service Provider FY 2010
Operating Cost per Revenue Hour

Service Provider
Ajo Transportation
Atypical Transportation (1)
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 07/08
Total

FY 08/09
Total

$73.77
$49.75
$177.98
$19.93
$47.02
$188.55
$105.41
$76.46
$56.17
$92.42

$79.75
$54.01
$69.81
$76.54
$46.01
$185.33
$104.01
$88.89
$66.74
$85.27

FY 09/10 FY 09 to FY 10
Total
% Change
$80.77
-------$84.23
$94.02
$43.81
$176.96
$98.47
$64.86
$68.60
$81.23

1.27%
-------20.65%
22.85%
-4.79%
-4.51%
-5.33%
-27.03%
2.79%
-4.75%

Net Operating Cost per Revenue Hour

Service Provider
Ajo Transportation
Atypical Transportation (1)
First Transit (2)
City of Glendale (2)
MV Transportation (2)
ValuTrans
Veolia Phoenix (2)
Veolia RPTA (2)
Veolia Tempe (2)
Total

FY 07/08
Total

FY 08/09
Total

$68.14
$49.75
$121.82
$16.69
$47.02
$183.55
$79.65
$61.64
$49.23
$71.76

$74.50
$54.01
$48.54
$73.76
$46.01
$171.72
$73.16
$74.37
$61.21
$66.22

(1) At the time of this report, Scottsdale had not submitted all of their data.
(2) Of the circulators, only GUS in Glendale charged fare.

47

FY 09/10 FY 09 to FY 10
Total
% Change
$74.50
-------$54.29
$91.08
$43.81
$162.90
$71.95
$50.87
$59.89
$61.65

0.00%
-------11.85%
23.48%
-4.79%
-5.14%
-1.66%
-31.60%
-2.16%
-6.89%

Report 4C: Fixed Route by Service Provider FY 2010
Service Effectiveness
Average Fare (1)

Service Provider
Ajo Transportation
Atypical Transportation
First Transit (2)
City of Glendale (2)
MV Transportation (2)
ValuTrans
Veolia Phoenix (2)
Veolia RPTA (2)
Veolia Tempe (2)
Total

FY 07/08
Total

FY 08/09
Total

$2.77
$0.00
$0.68
$0.26
$0.00
$1.04
$0.76
$0.68
$0.45
$0.68

$2.45
$0.00
$0.57
$0.21
$0.00
$1.21
$0.84
$0.62
$0.35
$0.67

FY 07/08
Total

FY 08/09
Total

10,808
310,545
14,094,101
110,941
360,630
47,272
30,015,864
7,850,739
7,352,749
60,153,649

14,158
572,925
14,473,904
113,382
391,735
187,281
32,375,672
8,269,147
9,153,608
65,551,812

FY 09/10 FY 09 to FY 10
Total
% Change
$3.24
$0.00
$0.88
$0.22
$0.00
$1.42
$0.94
$0.89
$0.55
$0.84

32.25%
-------54.82%
2.57%
0.00%
17.10%
12.75%
42.35%
58.55%
25.80%

Total Boardings

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

(1) In July 2009 system wide fare was increased.
(2) Of the circulators, only GUS in Glendale charged fare.

48

FY 09/10 FY 09 to FY 10
Total
% Change
13,141
652,230
13,041,485
116,952
288,600
185,294
25,119,612
7,279,677
8,877,968
55,574,959

-7.18%
13.84%
-9.90%
3.15%
-26.33%
-1.06%
-22.41%
-11.97%
-3.01%
-15.22%

Report 4C: Fixed Route by Service Provider FY 2010
Weekday Average Boardings (1)

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 07/08
Total

FY 08/09
Total

38
845
47,209
354
1,167
185
100,858
27,079
25,346
203,080

45
1,669
48,726
361
1,276
685
108,846
27,285
29,385
218,279

FY 07/08
Total

FY 08/09
Total

23
953
23,617
235
718
-------48,912
12,987
16,511
103,958

49
1,564
23,297
220
701
10
51,317
17,962
15,800
110,919

FY 09/10 FY 09 to FY 10
Total
% Change
46
1,970
44,183
378
951
721
84,226
24,955
30,107
187,538

2.13%
18.08%
-9.32%
4.76%
-25.49%
5.26%
-22.62%
-8.54%
2.46%
-14.08%

Saturday Average Boardings (1)

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 09/10 FY 09 to FY 10
Total
% Change
25
1,601
19,699
231
454
13
39,364
11,085
16,044
88,516

(1) These averages may differ due to different number of holidays observed by each
administrator. Please see glossary.

49

-50.01%
2.39%
-15.44%
5.09%
-35.18%
32.53%
-23.29%
-38.28%
1.54%
-20.20%

Report 4C: Fixed Route by Service Provider FY 2010
Sunday/Holiday Average Boardings (1)

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 07/08
Total (1)

FY 08/09
Total

-------773
14,029
155
436
-------29,721
4,581
11,120
60,816

-------1,140
14,438
175
514
-------33,237
5,937
13,543
68,985

FY 07/08
Total

FY 08/09
Total

0.08
NR
2.77
1.01
0.69
0.18
2.02
1.35
1.23
1.84

0.08
1.30
2.58
1.15
0.47
2.30
1.38
1.33
1.92
1.92

FY 09/10 FY 09 to FY 10
Total
% Change
-------1,141
12,769
143
378
-------26,729
5,617
10,771
57,549

-------0.12%
-11.56%
-18.18%
-26.38%
--------19.58%
-5.39%
-20.46%
-16.58%

Boardings per Revenue Mile

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 09/10 FY 09 to FY 10
Total
% Change
0.07
1.82
2.40
1.16
0.68
0.40
1.87
1.24
1.32
1.69

(1) These averages may differ due to different number of holidays observed by each
administrator. Please see glossary.

50

-9.11%
39.51%
-7.01%
0.71%
44.08%
-14.65%
-18.73%
-9.78%
-0.84%
-12.12%

Report 4C: Fixed Route by Service Provider FY 2010
Boardings per Revenue Hour (Express Routes only)

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 07/08
Total

FY 08/09
Total

--------------115.83
--------------6.03
27.05
21.94
15.94
186.80

--------------30.81
--------------13.75
29.74
19.15
16.47
109.93

FY 07/08
Total

FY 08/09
Total

-------95.0%
89.2%
95.0%
94.5%
100.0%
92.6%
95.1%
89.7%
92.1%

-------97.0%
89.5%

FY 09/10 FY 09 to FY 10
Total
% Change
--------------34.10
--------------9.93
28.12
15.77
15.72
23.22

--------------10.68%
---------------27.79%
-5.44%
-17.66%
-4.56%
-78.88%

On-Time Performance

Service Provider
Ajo Transportation
Atypical Transportation (1)
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

94.2%
99.8%
94.5%
93.9%
NR
94.8%

FY 09/10 FY 09 to FY 10
Total
% Change
--------------92.26%
--------------99.99%
96.44%
95.63%
94.05%
95.27%

(1) At the time of this report, Scottsdale had not submitted all of their data.
(2) Ajo Transportation, Glendale and MV Transportation do not track on-time performance.

51

--------------3.13%
--------------0.22%
2.07%
1.89%
-------0.50%

FY 2010 Annual Transit Performance Report
Report 4D: Route by Route FY 2010
July 1, 2009 through June 30, 2010
Local

Farebox
Recovery

Route

Boardings
per
Revenue
Operating
Mile
Cost/Boarding

Average Fare

Ranking based
on Boardings
per Revenue
Mile

0

33.07%

1.93

$2.94

$0.97

13

1

11.84%

0.65

$9.31

$1.10

52

3

43.68%

2.39

$1.95

$0.85

4

7

28.91%

1.56

$3.49

$1.01

23

8

24.68%

1.48

$3.79

$0.94

25

10

31.68%

1.81

$3.11

$0.98

17

12

38.91%

2.17

$2.56

$1.00

8

13

15.43%

0.83

$5.89

$0.91

45

15

34.70%

1.97

$2.83

$0.98

10

16

30.53%

1.66

$3.24

$0.99

21

17

41.25%

2.44

$1.94

$0.80

3

19

40.60%

2.21

$2.50

$1.01

6

27

33.85%

1.92

$3.01

$1.02

14

29

60.53%

2.98

$1.45

$0.88

1

30

20.72%

1.03

$4.30

$0.89

37

32

21.26%

1.13

$4.72

$1.00

35

35

35.06%

1.88

$2.90

$1.02

15

39

10.49%

0.56

$9.99

$1.05

56

40

19.12%

1.01

$4.57

$0.87

39

41

48.58%

2.58

$1.82

$0.89

2

43

36.98%

2.02

$2.43

$0.90

9

44

21.19%

1.09

$4.91

$1.04

36

45

26.50%

1.71

$3.24

$0.86

20

48

12.54%

0.75

$7.34

$0.92

49

50

46.90%

2.20

$2.17

$1.02

7

51

25.56%

1.37

$3.48

$0.89

29

52

14.08%

0.82

$7.25

$1.02

46

56

23.24%

1.27

$4.04

$0.94

31

52

Report 4D: Route by Route FY 2010
Local- continued

Farebox
Recovery

Route

Boardings
per
Revenue
Operating
Mile
Cost/Boarding

Average Fare

Ranking based
on Boardings
per Revenue
Mile

59

37.47%

1.81

$2.50

$0.94

18

60

32.88%

1.86

$3.00

$0.98

16

61

32.17%

1.40

$2.79

$0.90

26

62

16.40%

0.93

$5.75

$0.94

43

65

20.01%

1.15

$4.74

$0.95

33

66

12.84%

0.74

$7.40

$0.95

50

67

36.03%

1.95

$2.54

$0.92

11

70

31.02%

1.57

$3.22

$1.00

22

72

18.58%

0.97

$5.15

$0.96

40

76

8.92%

0.52

$10.45

$0.93

58

77

27.65%

1.55

$3.26

$0.90

24

80

38.03%

2.33

$2.53

$0.96

5

81

15.03%

0.76

$6.23

$0.94

48

84

1.86%

0.05

$88.98

$1.65

65

90

31.27%

1.77

$3.31

$1.03

19

92

15.57%

0.90

$5.85

$0.91

44

96

22.75%

0.96

$4.05

$0.92

41

104

27.36%

1.40

$3.08

$0.84

27

106

24.21%

1.29

$4.33

$1.05

30

108

9.55%

0.59

$8.95

$0.85

55

112

39.31%

1.95

$2.23

$0.88

12

114

6.04%

0.26

$14.58

$0.88

63

120

23.94%

1.27

$3.38

$0.81

32

122

11.65%

0.64

$8.99

$1.05

53

128

17.17%

0.95

$4.83

$0.83

42

131

9.34%

0.48

$10.40

$0.97

59

136

15.04%

0.61

$6.08

$0.91

54

138

18.59%

1.01

$5.68

$1.06

38

154

12.75%

0.68

$8.67

$1.11

51

53

Report 4D: Route by Route FY 2010
Local- continued

Farebox
Recovery

Route

Boardings
per
Revenue
Operating
Mile
Cost/Boarding

Average Fare

Ranking based
on Boardings
per Revenue
Mile

156

10.56%

0.48

$9.75

$1.03

60

170

32.28%

1.40

$0.47

$0.15

28

186

21.48%

1.13

$5.19

$1.11

34

17A

27.19%

0.78

$43.60

$11.85

47

29A

9.61%

0.56

$9.15

$0.88

57

3A

4.46%

0.29

$17.60

$0.79

62

41A

6.78%

0.38

$14.33

$0.97

61

GAL

9.28%

0.24

$11.88

$1.10

64

Express

Farebox
Recovery

Route

Average
Fare

Operating
Cost/Boarding

Ranking based
on
Boardings/Rev
Boardings/
Revenue Hour
Hr.

510

20.85%

$1.25

$6.02

20.82

9

511

4.20%

$1.49

$35.50

3.76

28

512

20.81%

$2.22

$10.68

11.58

19

520

10.72%

$1.14

$10.65

10.07

22

521

14.75%

$1.17

$7.96

13.30

16

531

18.11%

$1.32

$7.26

15.35

13

532

15.06%

$1.33

$8.86

12.84

17

533

29.02%

$1.40

$4.81

27.55

6

535

17.99%

$1.28

$7.10

27.83

3

536

5.01%

$1.22

$24.38

4.74

25

540

17.92%

$1.34

$7.50

14.44

14

541

19.25%

$1.26

$6.53

15.90

12

542

26.02%

$1.39

$5.33

27.79

4

560

10.04%

$1.36

$13.55

11.16

20

562

19.59%

$1.37

$7.00

20.48

10

570

11.35%

$1.27

$11.22

10.38

21

571

17.87%

$1.49

$8.35

17.56

11

54

Report 4D: Route by Route FY 2010
Express- continued

Farebox
Recovery

Route

Average
Fare

Operating
Cost/Boarding

Ranking based
on
Boardings/Rev
Boardings/
Revenue Hour
Hr.

572

2.88%

$1.45

$50.47

3.82

27

573

7.15%

$1.27

$17.79

14.11

15

575

14.50%

$1.27

$8.77

24.45

8

576

3.01%

$1.57

$52.16

4.26

26

581

12.17%

$1.56

$12.83

12.47

18

582

10.37%

$1.84

$17.74

7.94

24

590

11.26%

$1.96

$17.41

9.77

23

R I-17

22.78%

$1.56

$6.86

27.63

5

R-I-10 East

19.13%

$1.95

$10.19

25.67

7

R-I-10 West
R-SR51

30.90%
19.05%

$1.08
$1.54

$3.51
$8.06

44.60
30.77

1
2

Circulator

Agency

Boardings
Ranking based
per
on
Revenue
Boardings/Reve
Operating
Mile
Cost/Boarding
nue Mile

Route

Tempe ighborhood FLASH

2.96

$1.74

2

Tempe

Orbit- Mercury

2.82

$1.84

3

Tempe

Orbit- Venus

2.23

$2.34

5

Tempe

Orbit- Jupiter

1.79

$2.94

7

Tempe

Orbit- Mars

1.22

$4.21

9

Tempe

Orbit- Earth

1.21

$4.40

10

Scottsdale (1)

NC

N/R

N/R

--------

Scottsdale (1) Downtown Trolley

N/R

N/R

--------

RPTA

BUZZ

1.56

$2.73

8

Phoenix

DASH

4.74

$1.20

1

Phoenix

SMART

2.57

$2.00

4

Phoenix

MARY

1.83

$2.37

6

Phoenix

ALEX

0.63

$3.05

12

Phoenix

DEER RUN

0.40

$13.15

13

Phoenix

DART

0.14

$38.03

14

Glendale

GUS

1.12

$7.01

11

55

FY 2010 Annual Transit Performance Report
Report 5: Paratransit FY 2010 (1)
July 1, 2009 through June 30, 2010

System
East Valley DAR
El Mirage (3)
Glendale
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

System
East Valley DAR
El Mirage (3)
Glendale
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

System
East Valley DAR
El Mirage (3)
Glendale
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

Total
Boardings

Total
ADA
Boardings (2)

Total
Wheelchair
Boardings

Total
Revenue
Hours

248,462
--------

194,303
--------

17,196
--------

129,168
--------

89,808
32,921
353,674
22,151
30,509
777,525

18,612
1,172
268,727
0
4,324
487,138

27,156
4,638
78,077
2,034
2,130
131,231

29,927
13,218
283,686
8,561
30,509
478,158

Total
Revenue
Miles

ADA
On-Time
Performance

Non-ADA
On-Time
Performance

Total
Operating
Costs

2,123,274
--------

97.50%
--------

98.40%
--------

$9,322,558
--------

411,136
158,846
3,675,478
83,761
120,305
6,572,800

96.78%
100.00%
96.46%
0.00%
96.00%
97.35%

97.91%
98.00%
75.83%
99.05%
0.00%
93.84%

Total
Fare

Total
Mechanical

Revenue

Failures

$459,294
--------

100
--------

$103,991
$32,223
$1,069,010
$22,672
$104,108
$1,791,298

$2,430,543
$1,109,380
$14,749,818
$591,150
$558,965
$28,762,414

49
0
542
38
1
730

(1) This data does not include alternative services such as Taxi Vouchers or volunteer driver reimbursement.
(2) This indicator does not include trips made by passengers who are ADA certified
and use general public paratransit service.
(3) At the time of this report, El Mirage had not submitted data.

56

Report 5: Paratransit FY 2010 (1)

Service Efficiency
Farebox Recovery Ratio

System/Agency
East Valley DAR
El Mirage (2)
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 07/08
Total

FY 08/09
Total

4.64%
2.33%
3.75%
0.00%
3.19%
4.06%
3.66%
21.99%
4.05%

4.05%
2.91%
4.38%
0.00%
3.14%
4.23%
3.03%
17.44%
4.10%

FY 07/08
Total

FY 08/09
Total

$35.19
$86.00
$32.48
$38.46
$30.91
$37.71
$27.90
$16.88
$35.33

$37.20
$70.01
$26.32
$57.95
$32.33
$37.81
$33.34
$22.08
$36.44

FY 09/10 FY 09 to FY 10
Total
% Change
4.93%
--------4.28%
--------2.90%
7.25%
3.84%
18.63%
6.23%

21.54%
---------2.25%
---------7.48%
71.32%
26.54%
6.82%
52.06%

Operating Cost per Boarding

System/Agency
East Valley DAR
El Mirage (2)
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 09/10 FY 09 to FY 10
Total
% Change
$37.52
--------$27.06
--------$33.70
$41.70
$26.69
$18.32
$36.99

0.86%
--------2.84%
--------4.22%
10.29%
-19.96%
-17.03%
1.50%

(1) This data does not include alternative services such as Taxi Vouchers or volunteer driver reimbursement.
(2) At the time of this report, El Mirage had not submitted data.

57

Report 5: Paratransit FY 2010 (1)
Subsidy (Net Operating Cost) per Boarding

System/Agency
East Valley DAR
El Mirage (2)
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 07/08
Total

FY 08/09
Total

$33.56
$84.00
$31.26
$38.46
$29.92
$36.17
$26.88
$13.17
$33.90

$35.69
$67.97
$25.16
$57.95
$31.32
$36.21
$32.33
$18.23
$34.95

FY 07/08
Total

FY 08/09
Total

$64.18
$55.14
$93.95
$70.53
$83.36
$50.44
$64.38
$45.43
$59.04

$70.93
$60.80
$79.46
$84.49
$86.52
$50.81
$81.43
$46.68
$60.70

FY 09/10 FY 09 to FY 10
Total
% Change
$35.67
--------$25.91
--------$32.72
$38.68
$25.66
$14.91
$34.69

-0.06%
--------2.95%
--------4.47%
6.82%
-20.63%
-18.22%
-0.75%

Operating Cost per Revenue Hour

System/Agency
East Valley DAR
El Mirage (2)
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 09/10 FY 09 to FY 10
Total
% Change
$72.17
--------$81.22
--------$83.93
$51.99
$69.05
$41.11
$60.15

1.76%
--------2.21%
---------2.99%
2.33%
-15.20%
-11.93%
-0.90%

(1) This data does not include alternative services such as Taxi Vouchers or volunteer driver reimbursement.
(2) At the time of this report, El Mirage had not submitted data.

58

Report 5: Paratransit FY 2010 (1)
Average Fare

System/Agency
East Valley DAR
El Mirage (2)
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 07/08
Total

FY 08/09
Total

$1.63
$2.00
$1.22
$0.00
$0.99
$1.53
$1.02
$3.71
$1.43

$1.51
$2.04
$1.15
$0.00
$1.02
$1.60
$1.01
$3.85
$1.49

FY 07/08
Total

FY 08/09
Total

240,424
1,131
88,638
87,134
40,122
391,420
20,075
34,924
903,868

262,364
1,459
92,381
35,488
38,978
396,474
19,336
27,652
874,132

FY 09/10 FY 09 to FY 10
Total
% Change
$1.85
--------$1.16
--------$0.98
$3.02
$1.02
$3.41
$2.30

22.59%
--------0.53%
---------3.57%
88.96%
1.27%
-11.37%
54.35%

Service Effectiveness
Total Boardings

System/Agency
East Valley DAR
El Mirage (2)
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 09/10 FY 09 to FY 10
Total
% Change
248,462
--------89,808
--------32,921
353,674
22,151
30,509
777,525

-5.30%
---------2.79%
---------15.54%
-10.80%
14.56%
10.33%
-11.05%

(1) This data does not include alternative services such as Taxi Vouchers or volunteer driver reimbursement.
(2) At the time of this report, El Mirage had not submitted data.

59

Report 5: Paratransit FY 2010 (1)
Boardings per Revenue Hour

System/Agency
East Valley DAR
El Mirage (2)
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 07/08
Total

FY 08/09
Total

1.82
0.64
2.89
1.83
2.70
1.34
2.31
2.69
1.67

1.91
0.87
3.02
1.46
2.68
1.34
2.44
2.11
1.67

FY 07/08
Total

FY 08/09
Total

92.74%
-----94.57%
-----99.00%
93.25%
-----94.10%
94.73%

94.38%
-----96.70%
-----99.00%
94.34%
-----96.00%
96.08%

FY 09/10 FY 09 to FY 10
Total
% Change
1.92
--------3.00
--------2.49
1.25
2.59
2.24
1.63

0.89%
---------0.62%
---------6.92%
-7.22%
5.95%
6.14%
-2.37%

ADA Trips On-Time Performance

System/Agency
East Valley DAR
El Mirage (2)
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 09/10 FY 09 to FY 10
Total
% Change
97.50%
--------96.78%
--------100.00%
96.46%
--------96.00%
97.35%

3.31%
--------0.09%
--------1.01%
2.25%
--------0.00%
1.32%

(1) This data does not include alternative services such as Taxi Vouchers or volunteer driver reimbursement.
(2) At the time of this report, El Mirage had not submitted data.

60

Report 5: Paratransit FY 2010 (1)
Mechanical Failures per 100,000 Revenue Miles

System/Agency
East Valley DAR
El Mirage (2)
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 07/08
Total

FY 08/09
Total

-----------------------------------------

3.87
-----3.91
0.00
4.23
12.79
28.75
3.64
8.91

FY 09/10 FY 09 to FY 10
Total
% Change
4.71
--------11.92
--------0.00
14.75
45.37
0.83
11.11

21.55%
--------204.65%
---------100.00%
15.27%
57.78%
-77.20%
24.65%

(1) This data does not include alternative services such as Taxi Vouchers or volunteer driver reimbursement.
(2) At the time of this report, El Mirage had not submitted data.

61

Approved 2010 Performance Measure Targets
February 17, 2011

Fixed Route, System wide

Indicator
Farebox Recovery (2)

FY 2006
Approved
Target

FY 2007
Approved
Target

FY 2008
Approved
Target

FY 2009
Approved
Target

FY 2010
Approved
Target (1)

25.00%

25.00%

25.00%

25.00%

25.00%

Operating Cost per Boarding (3)

$2.32

$2.34

$2.49

$2.52

$2.39

Subsidy per Boarding (3)

$1.75

$1.76

$1.88

$1.90

$1.80

Cost per Revenue Mile (3)

$4.96

$5.00

$5.32

$5.39

$5.10

Average Fare (3)

$0.67

$0.68

$0.72

$0.73

$0.69

Annual increase in Boardings

3.00%

3.00%

3.00%

3.00%

3.00%

Boardings Average Wkdy, Sat, and Sun/Holiday

3.00%

3.00%

3.00%

3.00%

3.00%

Boardings per Revenue Mile

2.1

2.1

2.1

2.1

2.1

Safety Incident per 100,000 Vehicle Miles

1.2

1.2

1.2

1.2

1.2

Security Incidents per 100,000 Boardings

0

0

0

0

0

28

28

28

28

28

90.00%

90.00%

90.00%

90.00%

90.00%

23,400

23,400

23,400

23,400

23,400

89.00%

89.00%

89.00%

89.00%

89.00%

Complaints per 100,000 Boardings
On-Time Performance
Vehicle Miles between Mechanical Failures
Customer Satisfaction (4)
Notes:

(1) Reflects revised methology for inflating/deflating targets. Please see endnotes for further details.
(2) Source: Regional Fare Policy approved the RPTA Board
(3) Original targets were in the Service Efficiency and Effectiveness Study and were adopted by the RPTA Board in April 2007.
(4) Data for "Bus Riders only" from Table 20b: Overall Satisfaction with Transit Service by Mode in
Valley Metro 2009 Rider Satisfaction Survey

62

Fixed Route, Route Level

Indicator
Farebox Recovery (2)

FY 2006
Approved
Target

FY 2007
Approved
Target

FY 2008
Approved
Target

FY 2009
Approved
Target

FY 2010
Approved
Target (1)

25.0%

25.0%

25.0%

25.0%

25.0%

Operating Cost per Boarding (3)

$2.32

$2.34

$2.49

$2.52

$2.39

Subsidy per Boarding (3)

$1.75

$1.76

$1.88

$1.90

$1.80

Cost per Revenue Mile (3)

$4.96

$5.00

$5.32

$5.39

$5.10

Annual increase in Boardings

3.00%

3.00%

3.00%

3.00%

3.00%

Boardings Average Wkdy, Sat, and Sun/Holiday

3.00%

3.00%

3.00%

3.00%

3.00%

2.1

2.1

2.1

2.1

2.1

90.00%

90.00%

90.00%

90.00%

90.00%

23,400

23,400

23,400

23,400

23,400

Boardings per Revenue Mile
Boardings per Revenue Hour (Express)
On-Time Performance
Vehicle Miles between Mechanical Failures

TBD

(1) Reflects revised methology for inflating/deflating targets. Please see endnotes for further details.
(2) Source: Regional Fare Policy approved the RPTA Board
(3) Original targets were in the Service Efficiency and Effectiveness Study and were adopted by the RPTA Board in April 2007.

63

Paratransit

Indicator

FY 2006
Approved
Target

FY 2007
Approved
Target

FY 2008
Approved
Target

FY 2009
Approved
Target

FY 2010
Approved
Target (1)

Farebox Recovery (2)

5.00%

5.00%

5.00%

5.00%

5.00%

Operating Cost per Boarding (3)

$28.55

$28.78

$30.61

$31.03

$29.38

Subsidy per Boarding (3)

$27.16

$27.37

$29.12

$29.52

$27.95

Cost per Revenue Hour (3)

$50.30

$50.70

$53.92

$54.68

$51.76

Average Fare (3)

TBD

Annual increase in Boardings (4)

3.00%

3.00%

3.00%

3.00%

Boardings Ave. Wkdy, Sat, and Sun/Holiday (4)

3.00%

3.00%

3.00%

3.00%

1.76

1.76

1.76

1.76

1.76

5.00%

10.00%

10.00%

10.00%

5.00%

90.00%

90.00%

90.00%

90.00%

95.00%

TBD

TBD

TBD

TBD

TBD

90.00%

90.00%

90.00%

90.00%

90.00%

Boardings per Revenue Hour
Percent No-show (5)
ADA Trip On-Time Performance
Vehicle Miles between Mechanical Failures
Customer Satisfactions

Notes:
(1) Reflects revised methology for inflating/deflating targets. Please see endnotes for further details.
(2) Source: Regional Fare Policy approved the RPTA Board
(3) Original targets were in the Service Efficiency and Effectiveness Study and were adopted by the RPTA Board in April 2007.
(4) In August 2010, the Transit Performance Report Working Group recommended deleting this indicator.
(5) In original SEES, target was 5 percent, but previous worksheets stated incorrectly that target was 10 percent.

64

Vanpool

Indicator

FY 2006
Approved
Target

FY 2007
Approved
Target

FY 2008
Approved
Target

FY 2009
Approved
Target

FY 2010
Approved
Target (1)

Farebox Recovery (2)

100%

100%

100%

100%

100%

Operating Cost per Boarding

$1.70

$1.71

$1.82

$1.85

$1.75

Subsidy per Boarding

$0.00

$0.00

$0.00

$0.00

$0.00

Cost per Revenue Mile

$0.46

$0.46

$0.49

$0.50

$0.47

Average Fare

$1.83

$1.85

$1.96

$1.99

$1.89

Boardings per Revenue Mile

0.27

0.27

0.27

0.27

0.27

Increase in Net Vanpools (3)

24

24

24

24

24

Boardings

Notes:
(1) Reflects revised methology for inflating/deflating targets. Please see endnotes for further details.
(2) Target based on FY 2006 data.
(3) Based on historic averages

65

Rail
FY 2008
Approved
Target

FY 2009
Approved
Target

FY 2010
Approved
Target (1)

Farebox Recovery Ratio (2)

25.00%

25.00%

25.00%

Operating Cost per Boarding (3)

TBD

$3.04

$3.19

Subsidy (Net Opg Cost) per Boarding (3)

TBD

$2.23

$2.34

Cost per Revenue Mile (3)

TBD

$15.43

$16.19

Average Fare (4)

TBD

$0.82

$0.86

Total Boardings (5)

7,827,000

3,913,500

7,827,000

Boardings Avg. Weekday (6)

26,090

26,090

26,090

Boardings Avg. Sat. (6)

N/A

20,800

20,800

Boardings Avg. Weekday Sun./Holiday (6)

N/A

11,267

11,267

Boardings per Revenue Mile (7)

3.94

3.94

3.94

Boardings per Vehicle Mile (8)

8.04

8.04

8.04

Safety Incidents per 100,000 Vehicle Miles

N/A

N/A

N/A

Security Incidents per "x" Boardings

N/A

N/A

N/A

On-time Performance (9)

95.00%

95.00%

95.00%

Miles between Failures (10)

25,000

25,000

25,000

Customer Satisfaction (11)

89.00%

89.00%

89.00%

Indicator

Notes:
(1) Reflects revised methology for inflating/deflating targets. Please see endnotes for further details.
(2) Regional Fare Policy approved RPTA Board
(3) National Transit Database Average Light Rail 2007 data
(4) Average Fare during FY 2008/09
(5) Target has been prorated for FY 2009 data to reflect six months of operating
(6) Based on Full Funding Grant Agreement New Starts
(7) Based on 2,184,000 car miles in 2010 (Financial Plan).
(8) Based on 1,071,000 car miles in 2010 (Financial Plan).
(9) Peer data was 98% in FY 2008/09
(10) FY 2008/09 peer data shows 35,000 with outliers excluded
(11) Data for "Light Rail Only Riders" from Table 20b: Overall Satisfaction with Transit Service by Mode in
Valley Metro 2009 Rider Satisfaction Survey.

66

End Notes
Consumer Price Index (CPI) Calculations
FY 05/06 to FY 06/07
Averaged monthly CPI-U (Transportation) from FY 2005-2006 and monthly from FY 2006-07.
Used Consumer Price Index for all Urban Consumers (CPI-U) for Transportation, average of all U.S. Cities,
percentage change from 2006 to 2007, and not seasonally adjusted. The base period is 1982-84=100.
Annual FY 2006 = 179.91
Annual FY 2007 = 181.33
There was a 0.79% change between FYs 2006 and 2007 .
FY 06/07 to FY 07/08
Averaged monthly CPI-U (Transportation) from FY 06/07 and monthly from FY 07/08.
Used Consumer Price Index for all Urban Consumers (CPI-U) for Transportation, average of all U.S. Cities,
percentage change from 2007 to 2008, and not seasonally adjusted. The base period is 1982-84=100.
Annual FY 2007 = 181.33
Annual FY 2008 = 192.87
There was a 6.36% change between FYs 2007 and 2008 .
FY 2008 to FY 2009
Used CPI-U, U.S. city average for all items
averaged 2nd half 2007 and 1st half 2008 for FY 2008
averaged 2nd half 2008 and 1st half 2009 for FY 2009
Annual FY 2008 = 214.658
Annual FY 2009 = 211.7025
There was a 1.40 % change between FYs 2008 and 2009
FY 2009 to FY 2010
1. For Fixed Route-System wide, Fixed Route-Route level, Paratransit and Vanpool
used the following methology to inflate/deflate targets from FY 2006 to FY 2010
Table 3. Consumer Price Index for all Urban Consumers (CPI-U): U.S. city average expenditure categories
Unadjusted percent change from June 2006 to June 2010
Calculation:
June-06
June-10
Index point change (192.651- 187.3)
Divided by earlier index (5.351/187.3)
Multiplied by 100

187.3
192.651
5.351
0.02856914
2.86

67

Example calculation
For Fixed Route, System wide Subsidy per boarding
FY 06 Target
FY 2010 Target = $1.75 +($1.75* .028)

2

$1.75
$1.80

For Rail used the following methology to inflate/deflate targets from FY 2009 to FY 2010

Table 3. Consumer Price Index for all Urban Consumers (CPI-U): U.S. city average expenditure categories
Unadjusted percent change from June 2009 to June 2010
Calculation:
June-09
June-10
Index point change (192.651- 183.735)
Divided by earlier index (8.916/183.735)
Multiplied by 100

183.735
192.651
8.916
0.04852641
4.85

68