Adult Protective Services Annual Activity Report for State Fiscal Year 2014 Division of Aging and Adult Services Clarence H. Carter, Director (September 2014) Arizona Department of Economic Security Division of Aging and Adult Services Adult Protective Services Annual Activity Report for State Fiscal Year 2014 Table of Contents Page Executive Summary…………………………………………………………................ 2 Program Background and Service Delivery……………………………................. 3 Partnerships…………………………………………………………………………….. 5 Summary of Data……………………………………………………………................. 6 Statewide Report Statistics…………………………………………………………… 7 Inquiries, Reports, and Allegations ………………………………………………… 8 Clients…………………………………………………………………………................. 9 Alleged Perpetrators…………………………………………………………………… 13 Reporting Sources……………………………………………………………………... 14 Conclusion……………………………………………………………………………….. 15 Appendix………………………………………………………………………................ 16 SFY Activity Summary/Statistics by County 1 Adult Protective Services Annual Activity Report SFY 2014 EXECUTIVE SUMMARY We are pleased to present you with the Arizona Adult Protective Services (APS) Annual Report for State Fiscal Year (SFY) 2014, which covers the period of July 1, 2013 – June 30, 2014. The APS Annual Report is produced to inform state government officials, the general public, and other agencies and organizations about the various types of abuse experienced by vulnerable adults in Arizona. A few highlights from this year’s report include the following: • There were 11,599 reports of vulnerable adult mistreatment investigated. This represents an all-time historic high for the program and a 79 percent increase since SFY 2010; • Family members make up 31 percent of the alleged perpetrators; • Females make up six out of every ten clients who are mistreated; • A “typical” APS client is a Caucasian female, 85 years of age or older; • Neglect by self (35 percent) and abuse, neglect, and/or exploitation by family members (31 percent) continue to be the leading causes for protective services investigations; and • The top two reporting sources are professionals from social services (21 percent) and medical services (20 percent). To report the neglect, abuse, or exploitation of a vulnerable adult, Call 1-877-SOS-ADULT (1-877-767-2385) FAX 602-277-4984 On-line at www.azdes.gov/reportadultabuse As always, APS stands ready to assist vulnerable adults. Thank you for your interest in Arizona Adult Protective Services. 2 Adult Protective Services Annual Activity Report SFY 2014 PROGRAM BACKGROUND AND SERVICE DELIVERY Adult Protective Services (APS) is part of the Division of Aging and Adult Services (DAAS) within the Arizona Department of Economic Security (DES). APS is required by law to receive and evaluate reports of abuse, neglect, or exploitation of vulnerable adults and to offer those vulnerable adults services based on need and acceptance. APS assists clients in alleviating mistreatment, preventing further harm, and seeking community resources. APS conducts investigations throughout the state; however, reports of allegations of abuse, neglect, and exploitation are made to one central location. Reports are received through the APS Central Intake Hotline at 1-877-767-2385 (1-877-SOS-ADULT) or via fax at (602) 277- 4984. The Central Intake Hotline is available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday and Sunday from 10:00 a.m. to 6:00 p.m. Reports can also be submitted on-line 24 hours per day, 7 days a week at www.azdes.gov/reportadultabuse. Statutory Authority – The first APS statutes were enacted in 1980, giving APS the authority to receive and investigate reports of abuse, neglect, and exploitation of vulnerable or incapacitated adults. A.R.S. § 46-451 and § 46-452 established the roles and responsibilities of an APS worker. Investigations are conducted in both private residences and in facilities. All staff working in APS are issued a Level 1 Fingerprint Clearance Card after successfully clearing both state and federal background checks. To be eligible for the APS program services, clients must be: • • • • Eighteen years of age or older; Vulnerable; Abused, neglected, or exploited; and Residing within the State of Arizona (excluding Tribal Communities). Under state law, a “vulnerable” adult has a physical or mental impairment and is unable to protect him/herself. An “incapacitated” adult is considered unable to make or communicate informed decisions. Many of these individuals are elderly or have disabilities and many may simply be neglecting themselves. Others are being abused, neglected, or financially exploited by others in a position of trust. Reporting and Investigation Process – When contact is made from any community source through the toll-free APS Hotline, an APS Hotline professional is responsible for assessing the information provided by the caller and determining whether the information meets the criteria necessary to file a report. APS Hotline staff will ask the caller for the vulnerable adult’s basic information, such as date of birth, address, and telephone number. In addition to this information, the Hotline staff will ask for information about the type of mistreatment, the time the alleged incident occurred, the adult’s physical, functional, and cognitive status, potential health and safety concerns, and any known information on the individuals involved. 3 Adult Protective Services Annual Activity Report SFY 2014 Once it is determined that a report needs to be investigated, an APS case is established. The case is routed to the appropriate district office for assignment to an investigator and a field evaluation is subsequently conducted. The investigator assesses whether or not there is a factual basis for the allegation(s) of abuse, neglect, or exploitation, and then they work to ameliorate the condition of the client and remedy the situation according to the case plan. During the evaluation process, APS staff has the authority to obtain medical and financial records without consent from the client. APS staff work to develop a plan of action and then offer appropriate services based on individual need and acceptance provided the client has the capacity to make or communicate informed decisions. If the client has been evaluated by a physician and determined that he/she can no longer make decisions, APS will file for the appointment of a guardian/conservator if one has not already been appointed and if there is no one else who is willing or able to serve. A public or a private fiduciary may be appointed by the court. APS staff are not allowed to serve as guardians for APS clients. While APS will attempt to assist the client to alleviate mistreatment, prevent further harm, and seek community resources, APS does not have the authority to take custody of an adult or his/her finances, remove the adult from his/her home against his/her will, or require the adult to accept services, including Adult Protective Services. After a case is investigated and certain conditions are met, the case is closed. All cases are reviewed to evaluate the quality of the casework. Caseload Growth – Every year, APS assesses thousands of reports of abuse, neglect, and exploitation of vulnerable adults. From SFY 2012 to SFY 2013, the number of reports of vulnerable adult abuse, neglect, or financial exploitation to APS increased by 27 percent. Although the growth in APS reports has slowed in SFY 2014, increasing by four percent above SFY 2013, the previous and continued growth in the number of reports has made it difficult for APS to manage the increased investigative workload within caseload and timeliness standards. Specifically, in July 2014, the statewide average caseload was 149. The National Adult Protective Services Association found that, in 2012, the national average was 41 cases per investigator, with a median of 31 cases per investigator. In SFY 2015 APS was appropriated 31 additional staff. These staff are projected to reduce cases to 109 cases per investigator in SFY 2015. For SFY 2016, DES has requested an additional 28 FTE. The addition of these staff will reduce caseloads to an average of 64 per investigator. Quality Assurance – The method of determining if staff are conforming to APS policies and procedures (DES 5-56) consists of reviewing closed APS cases. Random case samples are selected for review throughout the year. Fifty-two criterion pertaining to work functions are used to assess compliance in the areas of intake, case management, and supervision. At the end of the SFY, a particular function is considered to be in need of improvement if deficient scores total ten percent or more. Six APS District Program Managers are responsible for conducting the case reviews for their respective service area by confirming that protocols were followed, action completed, information included, or steps were documented to address the allegation(s). The intake function is conducted by the APS Central Intake Unit Supervisor. The Quality Assurance Specialist collects the reviews, processes the data, and compiles the results. Regular monitoring of performance standards statewide will 4 Adult Protective Services Annual Activity Report SFY 2014 continue to ensure that the program remains at acceptable levels of compliance. Technical assistance and training are developed and provided to field staff as needed. Substantiation and Appeals Rights – The rights of APS clients are protected by statutes and policies that ensure and guarantee competent adults their personal choices concerning their independence and lifestyle. Strict laws are in effect requiring respect for confidentiality of names and details surrounding all APS investigations. Beginning July 1, 2007, aside from criminal and civil penalties, any perpetrator with a substantiated case of mistreatment of a vulnerable adult may have their name placed on the state’s APS Registry. The law requires that APS notify the accused that APS is proposing to substantiate the allegations against them and provide due process for the accused. This means the case may go before an Administrative Law Judge for a final determination. As per A.R.S. § 46-458 Hearing Process, APS must meet the Preponderance of Evidence burden of proof when submitting a case for an Administrative Hearing. If the substantiation is affirmed, the accused person’s name will be placed on the APS Registry for ten years. The APS Registry is open to the general public upon written request for the information. Potential employers may also request information about an individual they are considering for hire. Written requests may be submitted to the Arizona Department of Economic Security, Public Information Office or directly to APS by letter, fax, or email. PARTNERSHIPS APS works closely with a variety of agencies statewide to conduct investigations, make referrals for services, and to provide community awareness and education. Attorney General’s (AG’s) Office– The APS program works closely with the Attorney General’s Office as legal counsel for the APS program as it pertains to casework activities that require legal advice/intervention, such as petitioning for appointment of guardians and conservators for APS clients. The AG’s office also represents the APS program in cases that go before an Administrative Law Judge as part of the APS Appeals Process. Law Enforcement – APS works jointly with law enforcement by referring cases to them for investigation into the criminal activity of the alleged perpetrators. When required, APS and law enforcement will conduct joint investigations. Arizona Department of Health Services (ADHS) – The Department of Economic Security (DES) has an Agreement of Cooperation (AOC) with ADHS which outlines the roles and responsibilities of each agency as it pertains to incidents of mistreatment of residents in facilities licensed by ADHS. Arizona Department of Economic Security, Division of Developmental Disabilities (DDD) – The Division of Aging and Adult Services (DAAS) has an agreement with DDD that outlines the roles and responsibilities of each division as it pertains to incidents of mistreatment of vulnerable adults receiving DDD services or eligible for DDD services. 5 Adult Protective Services Annual Activity Report SFY 2014 The Agreement also outlines the process for information sharing. Joint investigations are conducted when necessary. Area Agencies on Aging (AAA) – DAAS/APS works jointly with the AAAs to promote the safety and well-being of mutual clients. Each AAA provides services through the Long Term Care Ombudsman Program and the Home and Community Based Services Programs. The primary purpose of the Long Term Care Ombudsman Program is to identify, investigate, and resolve complaints made by, or on behalf of residents of long-term care facilities. APS refers cases to the Long Term Care Ombudsman Program when resident situations do not rise to the level of an APS investigation and when the situation deals with resident rights issues. APS and the Long Term Care Ombudsman Program also work closely during facility closures when residents need to be relocated. Home and Community Based Services are provided to individuals who are functionally impaired and unable to perform activities of daily living. The intended purpose of the services is to provide assistance to individuals to maintain their independence and remain in the least restrictive setting for as long as possible. Close coordination between APS and the Area Agency on Aging for Home and Community Based Services has significantly decreased the APS recidivism rate in Maricopa County. Elder Abuse Coalitions and Task Forces – The Arizona Elder Abuse Coalition is an organization of state and local governmental and non-profit agencies working cooperatively to increase awareness, recognition, and prosecution of elder abuse and fraud through coordination, advocacy, education, and support of local elder abuse task forces. Members of the coalitions and task forces include representatives of Adult Protective Services, the local police department and/or sheriff’s department, the county public fiduciary, the county attorney’s office, health care professionals, Area Agencies on Aging, as well as the local Bar Associations. APS, will continue to be an active participant in the Arizona Elder Abuse Coalition as caseloads and time allow. Disaster Preparedness – APS created the Client Identification Program, also known as the Medallion Program, which allows at-risk and older adults to obtain a client identification pendant that helps ensure their safety and protection in case of an emergency or disaster. At-risk and older adults can voluntarily receive a client identification pendant from APS that contains non-personally identifiable information which helps first responders in emergencies or situations that require evacuations. The client identification pendant contains the individual’s APS case number so that first responders can call the APS Hotline to quickly obtain information about the individual and instructions about any special needs or medical conditions. Individuals can wear the identification pendant on a neck chain. Individuals will also be provided an identification card for their wallet and a magnetic card to place on their refrigerator. Participation in the Medallion Program is voluntary. SUMMARY OF DATA The Arizona Adult Protective Services System, or AZAPSS, is a web-based computerized system that provides information management and tracking of APS client 6 Adult Protective Services Annual Activity Report SFY 2014 cases from intake to closure. AZAPSS provides for a consistent retrieval of APS records and data for statistical reports. The system is also structured to meet the legislative mandate of a central APS registry. Equally important, AZAPSS is used to track vulnerable APS clients during local or statewide emergencies. APS received 18,576 inquiries for SFY 2014 (July 1, 2013 through June 30, 2014). Of those inquiries, 6,977 were information and referral inquiries and 11,599 were reports. The following table identifies the number of reports received by district and the type of allegation for the reports: District* I II III IV V VI Statewide Arizona Adult Protective Services Reports Received by District SFY 2014 Allegations Number of Reports** Abuse Neglect 5,976 1,968 4,049 2,412 619 1,749 975 216 743 1,069 220 782 696 191 496 471 94 366 11,599 3,308 8,185 Exploitation 1,725 713 271 348 234 135 3,426 *District I - Maricopa County; District II - Pima County; District III - Coconino, Yavapai, Apache, Navajo Counties; District IV - Yuma, La Paz, Mojave Counties; District V - Gila, Pinal Counties; District VI Cochise, Graham, Greenlee, Santa Cruz Counties **A report may have more than one type of allegation. STATEWIDE REPORT STATISTICS In SFY 2014, substantiation rates for the allegations were two percent for abuse, eight percent for neglect, and one percent for exploitation.        Seventy-four percent of APS clients were over the age of 60, while 26 percent are clients 18-59 years of age; Sixty-three percent of APS clients identified themselves as Caucasian and 12 percent identified themselves as Hispanic; Nearly six out of ten APS clients were female; Twenty-nine percent of APS clients lived with family, while 22 percent of APS clients lived alone with little to no assistance; Alleged perpetrators who were family members accounted for 31 percent; self neglect accounted for 35 percent; and paid caregivers/residential management accounted for 16 percent; Forty-five percent of the reporting sources were personnel from social services, medical services, and other public services; and Family members were reporting sources 14 percent of the time. County specific activity summaries and client demographics for SFY 2014 are located in the Appendix. 7 Adult Protective Services Annual Activity Report SFY 2014 INQUIRIES, REPORTS, AND ALLEGATIONS This section of the report provides information on APS statistics and trends from SFYs 2010 through 2014. The graph below displays the multi-year trend in the number of inquiries and investigated reports. The graph below and the chart on the following page display the multi-year trend in the types of allegations being reported: abuse, neglect, and/or exploitation. 8 Adult Protective Services Annual Activity Report SFY 2014 State Fiscal Year 2010 2011 2012 2013 2014 Arizona Adult Protective Services Types of Allegations Number and Percent of Abuse, Neglect, & Exploitation* SFYs 2010-2014 Abuse Neglect Exploitation Number Percent Number Percent Number Percent 1,699 26.2% 4,881 75.2% 1,839 28.4% 1,755 25.5% 4,964 72.1% 1,931 28.0% 2,049 23.3% 6,060 69.0% 2,486 28.3% 2,734 24.5% 7,728 69.2% 3,138 28.1% 3,308 28.5% 8,185 70.6% 3,426 29.5% * Yearly totals exceed 100 percent as a case may have multiple allegations. CLIENTS The following graphs depict the trends in age, gender, race, and living arrangements for the APS clients between SFYs 2010-2014. Client demographic characteristics have remained fairly consistent over the years. Although APS serves individuals 18 years of age or older, the majority of APS services are provided to individuals 60 and above. 9 Adult Protective Services Annual Activity Report SFY 2014 Between SFYs 2010 and 2014, approximately six out of every ten clients have been female. Females have a longer life expectancy than males which may contribute to this particular statistic. 10 Adult Protective Services Annual Activity Report SFY 2014 APS clients that identified their ethnicity as Hispanic or Latino totaled 1,412, or 12.17 percent of those served in SFY 2014. APS clients identifying themselves as American Indian or Alaska Native are clients who primarily reside off the reservation. APS participates in a very small number of on-reservation cases and will only do so at the invitation of the tribal council. The racial composition of APS clients is similar to the overall Arizona population. The other/unknown category makes up 18 percent of the APS clients in 2014, whereas in 2010 the category constituted 11 percent of APS clients. Arizona Adult Protective Services Number of Clients by Race State Fiscal Years 2010-2014 State Fiscal Year Race / Ethnicity 2010 2011 2012 2013 Am Indian/Alaskan Native 97 135 136 198 Asian 41 45 72 107 Black/African American 306 304 446 464 Caucasian/White 4,500 4,713 6,035 7,129 Hispanic 787 803 1,074 1,318 Pacific Islander 13 8 11 12 Unknown / Other 744 881 1,007 1,933 2014 211 81 485 7,342 1,412 17 2,051 11 Adult Protective Services Annual Activity Report SFY 2014 Cultural diversity may also contribute to the smaller number of cases for the majority of racial minority groups. Familial obligations, religious beliefs, and various perceptions on the kinds of information to be shared with non-family members, as well as a lack of awareness, may lead to the reluctance of certain minority groups to make contact with APS. The graphs below depict the trends in APS client living arrangements for State Fiscal Years 2010-2014. In SFY 2014, the top three categories of living arrangements and dwelling type in numbers of clients are those who reside with family or others, clients who live alone, and clients in care facilities respectively. The number of homeless clients is a category that was tracked for the first time in SFY 2014. 12 Adult Protective Services Annual Activity Report SFY 2014 ALLEGED PERPETRATORS The following graph and chart depicts the trend of alleged perpetrators and their relationships with clients between SFYs 2010 and 2014. Arizona Adult Protective Services Number of Alleged Perpetrators by Relationship to Client State Fiscal Years 2010-2014 State Fiscal Year Relationship of Alleged Perpetrator to Client 2010 2011 2012 2013 Self 2,096 2,351 3,106 3,918 Family Member 2,420 2,236 2,770 3,952 Friend / Neighbor 501 448 552 663 Caregiver / Residential Management 1,367 1,370 1,560 1,909 Other 1,039 921 1,126 1,326 2014 4,460 4,037 837 2,082 1,493 In SFY 2014, the clients themselves are reported as the alleged perpetrator in 35 percent of cases which are self-neglect. This represents an increase of two percent compared to the proportion reported in SFY 2013. A family member is the second most common perpetrator category reported in 31 percent of cases. In comparison to SFY 2013, there has been a 3 percent decrease in the proportion of reported cases where a family member is the alleged perpetrator. 13 Adult Protective Services Annual Activity Report SFY 2014 REPORTING SOURCES The following graph depicts the trend in reporting sources between SFYs 2010-2014. As mandatory reporters, medical services, social services, and other public services consistently make up the largest block of reporting sources. * Due to rounding, some years total more than 100% ** Other also includes Conservator/Guardian; Legal Service; and Unknown. The relationship to client/reporting source category totaling 14,493 includes one Representative of Record for Maricopa County and is included in the statewide count. Future reports will reflect Representative of Record in Conservator/Guardian count. Arizona Adult Protective Services Number of Reporting Sources by Relationship to Client State Fiscal Years 2010-2014 Relationship of Reporting Source to Client Caregiver/Res Mgr. Family Member Financial Service Friend or Neighbor Law Enforcement Medical Service Other Public Service Self Social Service Other* 2010 632 891 361 482 304 988 561 128 1,962 671 State Fiscal Year 2011 2012 2013 671 832 1,293 954 1,303 1,966 406 598 788 532 779 914 346 472 621 1,089 1,577 2,256 583 828 773 170 211 360 1,987 2,239 2,879 707 940 1,247 2014 1,384 2,089 824 1,119 700 2,853 717 390 3,004 1,412 *Other also includes Conservator/Guardian; Legal Service; and Unknown 14 Adult Protective Services Annual Activity Report SFY 2014 CONCLUSION Thank you for your interest in Arizona Adult Protective Services and the report of APS clients and service trends from 2010-2014. For SFY 2014 county-level data for the information presented throughout this report please see the Appendix. We hope you found the report useful and will turn to it as a reference when in need of statistical information about APS in Arizona. To report the neglect, abuse, or exploitation of a vulnerable adult Call 1-877-SOS-ADULT (1-877-767-2385) FAX 602-277-4984 On-line at www.azdes.gov/reportadultabuse 15 Adult Protective Services Annual Activity Report SFY 2014 Appendix 16 Adult Protective Services Annual Activity Report SFY 2014 ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - ARIZONA ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 3,308 28.52% Not Substantiated 3,228 97.58% Substantiated 80 2.42% NEGLECT 8,185 70.57% Not Substantiated 7,546 92.19% 639 7.81% EXPLOITATION 3,426 29.54% Not Substantiated 3,405 99.39% 21 0.61% Substantiated Substantiated TOTAL CASES 11,599 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 728 6.28% Alone - No Assistance 30 - 39 years 414 3.57% Alone - Some Asst With Family 40 - 49 years 645 5.56% 50 - 59 years 1,297 11.18% 60 - 64 years 911 7.85% 65 - 69 years 1,069 9.22% Private Residence 70 - 74 years 1,205 10.39% Adult Foster Care 75 - 79 years 1,331 11.48% Assisted Living 80 - 84 years 1,514 13.05% 85 years and older 2,484 21.42% 1 0.01% Unknown CLIENT RACE Amer Ind/AK Native Asian Black/African Amer With Non-Family 3,311 28.55% 500 4.31% 1,108 9.55% 19 0.16% 6.33% AZ State Hospital 88 0.76% Board & Care 46 0.40% 117 1.01% 75 0.65% DDD Placement Homeless 211 1.82% Nursing Facility 658 5.67% 81 0.70% Residential Care 346 2.98% Supervisory Care 85 0.73% 7 0.06% 485 4.18% 63.30% Unlicensed Hispanic VA 1,412 12.17% Pacific Islander 17 0.15% Unknown/Other 2,051 17.68% CLIENT MONTHLY INCOME Unknown 0.15% 14.70% Reporting Source Caregiver/Res Mgr 1,384 6 0.05% Conserv/Guardian $301 - $500 13 0.11% Family Member $501 - $750 158 1.36% Financial Service $751 - $1,000 107 0.92% Friend/Neighbor 359 3.10% Law Enforcement 10,956 94.46% CLIENT GENDER 17 1,705 RELATION TO CLIENT $300 or Less 9.55% Perpetrator 2,082 16.13% 104 0.72% 207 1.60% 2,089 14.41% 4,037 31.27% 824 5.69% 68 0.53% 1,119 7.72% 837 6.48% 700 4.83% 1 0.01% 41 0.28% 2 0.02% Medical Service 2,853 19.69% 136 1.05% 1,199 8.27% 1,007 7.80% 717 4.95% 15 0.12% 390 2.69% 4,460 34.55% 3,004 20.73% 26 0.20% Legal Service Female 6,824 58.83% Other Male 4,563 39.34% Other Public Service 212 1.83% Unknown 1.62% 734 7,342 Unknown 22.37% 188 CLIENT DWELLING / FACILITY TYPE Caucasian/White Over $1,000 2,595 Self Social Service Unknown TOTAL Page 1 of 16 68 0.47% 31 0.24% 14,493 100.00% 12,909 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - APACHE ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 8 16.00% Not Substantiated 7 87.50% Substantiated 1 12.50% NEGLECT 39 78.00% Not Substantiated 29 74.36% Substantiated 10 25.64% EXPLOITATION 15 30.00% Not Substantiated 15 100.00% 0 0.00% Substantiated TOTAL CASES 50 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 2 4.00% Alone - No Assistance 18 36.00% 30 - 39 years 2 4.00% Alone - Some Asst 1 2.00% 40 - 49 years 3 6.00% With Family 6 12.00% 50 - 59 years 4 8.00% With Non-Family 1 2.00% 60 - 64 years 7 14.00% 65 - 69 years 2 4.00% Private Residence 9 70 - 74 years 11 22.00% Adult Foster Care 0 0.00% 75 - 79 years 8 16.00% Assisted Living 5 10.00% 80 - 84 years 5 10.00% AZ State Hospital 0 0.00% 85 years and older 6 12.00% Board & Care 0 0.00% Unknown 0 0.00% DDD Placement 0 0.00% Homeless 0 0.00% CLIENT RACE CLIENT DWELLING / FACILITY TYPE 18.00% Amer Ind/AK Native 1 2.00% Nursing Facility 0 0.00% Asian 0 0.00% Residential Care 0 0.00% Supervisory Care 0 0.00% Unlicensed 0 0.00% Black/African Amer 0 0.00% 36 72.00% Hispanic 2 4.00% VA Pacific Islander 0 0.00% Unknown Unknown/Other 11 22.00% Caucasian/White CLIENT MONTHLY INCOME RELATION TO CLIENT 0 0.00% 10 20.00% Reporting Source Caregiver/Res Mgr 5 7.94% Perpetrator 6 11.32% $300 or Less 0 0.00% Conserv/Guardian 0 0.00% 3 5.66% $301 - $500 0 0.00% Family Member 9 14.29% 13 24.53% $501 - $750 0 0.00% Financial Service 3 4.76% 0 0.00% $751 - $1,000 0 0.00% Friend/Neighbor 7 11.11% 1 1.89% 1 2.00% Law Enforcement 8 12.70% 0 0.00% 49 98.00% Legal Service 1 1.59% 0 0.00% 10 15.87% 0 0.00% Over $1,000 Unknown CLIENT GENDER Medical Service Female 25 50.00% Other 1 1.59% 2 3.77% Male 24 48.00% Other Public Service 8 12.70% 0 0.00% 1 2.00% Self 3 4.76% 27 50.94% Social Service 8 12.70% 0 0.00% Unknown Unknown TOTAL Page 2 of 16 0 0.00% 1 1.89% 63 100.00% 53 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - COCHISE ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 63 19.33% Not Substantiated 62 98.41% Substantiated 1 1.59% NEGLECT 257 78.83% Not Substantiated 213 82.88% Substantiated 44 17.12% EXPLOITATION 94 28.83% Not Substantiated 94 100.00% 0 0.00% Substantiated TOTAL CASES 326 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 9 2.76% Alone - No Assistance 109 33.44% 30 - 39 years 6 1.84% Alone - Some Asst 10 3.07% 40 - 49 years 16 4.91% With Family 85 26.07% 50 - 59 years 37 11.35% With Non-Family 14 4.29% 60 - 64 years 36 11.04% 65 - 69 years 29 8.90% Private Residence 70 - 74 years 38 11.66% Adult Foster Care 75 - 79 years 40 12.27% Assisted Living 80 - 84 years 48 14.72% 85 years and older 66 20.25% 1 0.31% Unknown CLIENT RACE CLIENT DWELLING / FACILITY TYPE 31 9.51% 0 0.00% 21 6.44% AZ State Hospital 0 0.00% Board & Care 1 0.31% DDD Placement 2 0.61% Homeless 1 0.31% Amer Ind/AK Native 2 0.61% Nursing Facility 19 5.83% Asian 2 0.61% Residential Care 1 0.31% Black/African Amer Caucasian/White Hispanic 4 1.23% Supervisory Care 2 0.61% 207 63.50% Unlicensed 0 0.00% VA 0 0.00% 30 9.20% 61 18.71% Pacific Islander 0 0.00% Unknown/Other 50 15.34% CLIENT MONTHLY INCOME Unknown RELATION TO CLIENT Caregiver/Res Mgr Reporting Source 34 8.61% Perpetrator 30 8.50% $300 or Less 1 0.31% Conserv/Guardian 3 0.76% 5 1.42% $301 - $500 3 0.92% Family Member 65 16.46% 92 26.06% $501 - $750 25 7.67% Financial Service 21 5.32% 1 0.28% $751 - $1,000 18 5.52% Friend/Neighbor 44 11.14% 17 4.82% 61 18.71% Law Enforcement 19 4.81% 0 0.00% 218 66.87% Legal Service 2 0.51% 0 0.00% Medical Service 81 20.51% 2 0.57% Over $1,000 Unknown CLIENT GENDER Female 192 58.90% Other 31 7.85% 35 9.92% Male 132 40.49% Other Public Service 17 4.30% 0 0.00% 2 0.61% Self 14 3.54% 170 48.16% Social Service 62 15.70% 0 0.00% Unknown Unknown TOTAL Page 3 of 16 2 0.51% 1 0.28% 395 100.00% 353 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - COCONINO ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 33 27.50% Not Substantiated 33 100.00% Substantiated 0 0.00% NEGLECT 82 68.33% Not Substantiated 59 71.95% Substantiated 23 28.05% EXPLOITATION 30 25.00% Not Substantiated 30 100.00% 0 0.00% Substantiated TOTAL CASES 120 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 15 12.50% 30 - 39 years 2 1.67% Alone - Some Asst 40 - 49 years 10 8.33% With Family 50 - 59 years 15 12.50% 60 - 64 years 11 9.17% 65 - 69 years 10 8.33% Private Residence 9 7.50% 70 - 74 years 16 13.33% Adult Foster Care 0 0.00% 75 - 79 years 7 5.83% Assisted Living 6 5.00% 80 - 84 years 15 12.50% AZ State Hospital 0 0.00% 85 years and older 19 15.83% Board & Care 0 0.00% 0 0.00% DDD Placement 1 0.83% Homeless 3 2.50% Unknown CLIENT RACE Amer Ind/AK Native Alone - No Assistance With Non-Family 26 21.67% 2 1.67% CLIENT DWELLING / FACILITY TYPE 14.17% Nursing Facility 1 0.83% 0.00% Residential Care 8 6.67% Supervisory Care 2 1.67% Unlicensed 0 0.00% 5 4.17% 76 63.33% Hispanic 9 7.50% VA Pacific Islander 0 0.00% Unknown Unknown/Other 13 10.83% CLIENT MONTHLY INCOME RELATION TO CLIENT Caregiver/Res Mgr $300 or Less 1 0.83% Conserv/Guardian $301 - $500 0 0.00% Family Member $501 - $750 3 2.50% $751 - $1,000 1 0.83% 5 4.17% 110 91.67% Over $1,000 CLIENT GENDER 0 0.00% 19 15.83% Reporting Source 14 9.79% Perpetrator 21 16.15% 1 0.70% 1 0.77% 14 9.79% 34 26.15% Financial Service 8 5.59% 1 0.77% Friend/Neighbor 10 6.99% 3 2.31% Law Enforcement 2 1.40% 0 0.00% Legal Service 0 0.00% 0 0.00% Medical Service 34 23.78% 0 0.00% 12 8.39% 15 11.54% 5 3.50% 1 0.77% 3 2.10% 54 41.54% 39 27.27% 0 0.00% Female 66 55.00% Other Male 51 42.50% Other Public Service 3 2.50% Unknown 0.00% 0 Black/African Amer Unknown 35.83% 0 17 Asian Caucasian/White 43 Self Social Service Unknown TOTAL Page 4 of 16 1 0.70% 0 0.00% 143 100.00% 130 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - GILA ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 37 27.82% Not Substantiated 37 100.00% Substantiated 0 0.00% NEGLECT 89 66.92% Not Substantiated 89 100.00% 0 0.00% Substantiated EXPLOITATION 35 26.32% Not Substantiated 35 100.00% 0 0.00% Substantiated TOTAL CASES 133 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 10 7.52% Alone - No Assistance 30 - 39 years 3 2.26% Alone - Some Asst With Family 40 - 49 years 6 4.51% 50 - 59 years 15 11.28% With Non-Family 42 31.58% 0 0.00% 28 21.05% 5 3.76% 60 - 64 years 8 6.02% 65 - 69 years 20 15.04% Private Residence 17 12.78% 70 - 74 years 16 12.03% Adult Foster Care 0 0.00% 75 - 79 years 15 11.28% Assisted Living 4 3.01% 80 - 84 years 17 12.78% AZ State Hospital 0 0.00% 85 years and older 23 17.29% Board & Care 1 0.75% 0 0.00% DDD Placement 3 2.26% Homeless 2 1.50% Unknown CLIENT RACE CLIENT DWELLING / FACILITY TYPE Amer Ind/AK Native 5 3.76% Nursing Facility 6 4.51% Asian 0 0.00% Residential Care 0 0.00% Black/African Amer 1 0.75% Supervisory Care 2 1.50% Caucasian/White 83 62.41% Unlicensed 1 0.75% Hispanic VA 21 15.79% Pacific Islander 0 0.00% Unknown/Other 23 17.29% CLIENT MONTHLY INCOME Unknown RELATION TO CLIENT Caregiver/Res Mgr 0 0.00% 22 16.54% Reporting Source 15 8.29% Perpetrator 12 8.39% $300 or Less 0 0.00% Conserv/Guardian 1 0.55% 2 1.40% $301 - $500 0 0.00% Family Member 21 11.60% 40 27.97% $501 - $750 0 0.00% Financial Service 13 7.18% 1 0.70% $751 - $1,000 0 0.00% Friend/Neighbor 20 11.05% 7 4.90% 0 0.00% Law Enforcement 16 8.84% 0 0.00% 133 100.00% 0 0.00% 0 0.00% Medical Service 33 18.23% 3 2.10% Over $1,000 Unknown CLIENT GENDER Legal Service Female 77 57.90% Other 18 9.95% 14 9.79% Male 54 40.60% Other Public Service 13 7.18% 0 0.00% 2 1.50% 3 1.66% 63 44.06% 28 15.47% 0 0.00% Unknown Self Social Service Unknown TOTAL Page 5 of 16 0 0.00% 1 0.70% 181 100.00% 143 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - GRAHAM ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 17 25.00% Not Substantiated 17 100.00% Substantiated 0 0.00% NEGLECT 48 70.59% Not Substantiated 37 77.08% Substantiated 11 22.92% EXPLOITATION 21 30.88% Not Substantiated 19 90.48% 2 9.52% Substantiated TOTAL CASES 68 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 3 4.41% Alone - No Assistance 30 - 39 years 2 2.94% Alone - Some Asst 40 - 49 years 9 13.24% With Family 50 - 59 years 9 13.24% With Non-Family 60 - 64 years 6 8.82% 65 - 69 years 5 7.35% Private Residence 12 17.65% 70 - 74 years 2 2.94% Adult Foster Care 0 0.00% 75 - 79 years 7 10.29% Assisted Living 2 2.94% 80 - 84 years 85 years and older 18 26.47% 2 2.94% 19 27.94% 3 4.41% CLIENT DWELLING / FACILITY TYPE 9 13.24% AZ State Hospital 0 0.00% 16 23.53% Board & Care 0 0.00% 0 0.00% DDD Placement 0 0.00% Homeless 0 0.00% Unknown CLIENT RACE Amer Ind/AK Native 1 1.47% Nursing Facility 2 2.94% Asian 0 0.00% Residential Care 1 1.47% Black/African Amer 2 2.94% Supervisory Care 1 1.47% Caucasian/White 40 58.82% Unlicensed 0 0.00% Hispanic VA 0 0.00% Unknown 8 11.77% 15 22.06% Pacific Islander 0 0.00% Unknown/Other 10 14.71% CLIENT MONTHLY INCOME RELATION TO CLIENT Caregiver/Res Mgr $300 or Less 0 0.00% Conserv/Guardian $301 - $500 0 0.00% Family Member $501 - $750 3 4.41% $751 - $1,000 1 1.47% 4 5.88% 60 88.24% Over $1,000 Unknown CLIENT GENDER Reporting Source 14 16.28% Perpetrator 11 14.87% 0 0.00% 0 0.00% 13 15.12% 22 29.73% Financial Service 4 4.65% 1 1.35% Friend/Neighbor 6 6.98% 1 1.35% Law Enforcement 6 6.98% 0 0.00% Legal Service 0 0.00% 0 0.00% 14 16.28% 0 0.00% Medical Service Female 42 61.77% Other 7 8.14% 7 9.46% Male 26 38.24% Other Public Service 5 5.81% 0 0.00% 0 0.00% 1 1.16% 32 43.24% 16 18.61% 0 0.00% Unknown Self Social Service Unknown TOTAL Page 6 of 16 0 0.00% 0 0.00% 86 100.00% 74 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - GREENLEE ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 5 45.46% Not Substantiated 5 100.00% Substantiated 0 0.00% NEGLECT 8 72.73% Not Substantiated 7 87.50% Substantiated 1 12.50% EXPLOITATION 1 9.09% Not Substantiated 1 100.00% 0 0.00% Substantiated TOTAL CASES 11 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 1 9.09% Alone - No Assistance 4 36.36% 30 - 39 years 0 0.00% Alone - Some Asst 0 0.00% 40 - 49 years 1 9.09% With Family 6 54.55% 50 - 59 years 3 27.27% With Non-Family 1 9.09% 60 - 64 years 0 0.00% 65 - 69 years 1 9.09% Private Residence 0 0.00% 70 - 74 years 1 9.09% Adult Foster Care 0 0.00% 75 - 79 years 1 9.09% Assisted Living 0 0.00% 80 - 84 years 0 0.00% AZ State Hospital 0 0.00% 85 years and older 3 27.27% Board & Care 0 0.00% Unknown 0 0.00% DDD Placement 0 0.00% Homeless 0 0.00% CLIENT RACE CLIENT DWELLING / FACILITY TYPE Amer Ind/AK Native 0 0.00% Nursing Facility 0 0.00% Asian 0 0.00% Residential Care 0 0.00% Black/African Amer 0 0.00% Supervisory Care 0 0.00% Caucasian/White 7 63.64% Unlicensed 0 0.00% Hispanic 3 27.27% VA 0 0.00% Pacific Islander 0 0.00% Unknown 0 0.00% Unknown/Other 1 9.09% RELATION TO CLIENT CLIENT MONTHLY INCOME Reporting Source Caregiver/Res Mgr 1 Perpetrator 7.14% 3 25.00% $300 or Less 0 0.00% Conserv/Guardian 0 0.00% 0 0.00% $301 - $500 0 0.00% Family Member 2 14.29% 3 25.00% $501 - $750 0 0.00% Financial Service 0 0.00% 0 0.00% $751 - $1,000 0 0.00% Friend/Neighbor 0 0.00% 0 0.00% 1 9.09% Law Enforcement 0 0.00% 0 0.00% 10 90.91% Legal Service 0 0.00% 0 0.00% Medical Service 5 35.71% 0 0.00% Over $1,000 Unknown CLIENT GENDER Female 7 63.64% Other 0 0.00% 1 8.33% Male 4 36.36% Other Public Service 3 21.43% 0 0.00% Unknown 0 0.00% Self 0 0.00% 5 41.67% Social Service 3 21.43% 0 0.00% Unknown TOTAL Page 7 of 16 0 0.00% 0 0.00% 14 100.00% 12 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - LA PAZ ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 10 17.86% Not Substantiated 10 100.00% Substantiated 0 0.00% NEGLECT 45 80.36% Not Substantiated 39 86.67% 6 13.33% Substantiated EXPLOITATION 18 32.14% Not Substantiated 18 100.00% 0 0.00% Substantiated TOTAL CASES 56 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 3 5.36% Alone - No Assistance 26 46.43% 30 - 39 years 1 1.79% Alone - Some Asst 0 0.00% 40 - 49 years 3 5.36% With Family 5 8.93% 50 - 59 years 2 3.57% With Non-Family 5 8.93% 60 - 64 years 6 10.71% 65 - 69 years 9 16.07% Private Residence 8 14.29% 70 - 74 years 5 8.93% Adult Foster Care 0 0.00% 75 - 79 years 5 8.93% Assisted Living 0 0.00% 80 - 84 years 10 17.86% AZ State Hospital 0 0.00% 85 years and older 12 21.43% Board & Care 0 0.00% 0 0.00% DDD Placement 0 0.00% Homeless 0 0.00% Unknown CLIENT RACE CLIENT DWELLING / FACILITY TYPE Amer Ind/AK Native 0 0.00% Nursing Facility 0 0.00% Asian 0 0.00% Residential Care 1 1.79% Supervisory Care 0 0.00% Unlicensed 0 0.00% Black/African Amer 0 0.00% 45 80.36% Hispanic 2 3.57% VA Pacific Islander 0 0.00% Unknown Unknown/Other 9 16.07% Caucasian/White CLIENT MONTHLY INCOME RELATION TO CLIENT Caregiver/Res Mgr 0 0.00% 11 19.64% Reporting Source 5 Perpetrator 6.49% 8 12.31% 0 0.00% 1 1.54% 10 12.99% 8 12.31% $300 or Less 0 0.00% Conserv/Guardian $301 - $500 0 0.00% Family Member $501 - $750 0 0.00% Financial Service 4 5.20% 0 0.00% $751 - $1,000 0 0.00% Friend/Neighbor 8 10.39% 6 9.23% 0 0.00% Law Enforcement 10 12.99% 0 0.00% 56 100.00% 0 0.00% 0 0.00% 20 25.97% 1 1.54% Over $1,000 Unknown CLIENT GENDER Legal Service Medical Service Female 31 55.36% Other 4 5.20% 6 9.23% Male 25 44.64% Other Public Service 4 5.20% 0 0.00% 0 0.00% Self 1 1.30% 35 53.85% Social Service 9 11.69% 0 0.00% Unknown Unknown TOTAL Page 8 of 16 2 2.60% 0 0.00% 77 100.00% 65 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - MARICOPA ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 1,968 32.93% Not Substantiated 1,933 98.22% Substantiated 35 1.78% NEGLECT 4,049 67.75% Not Substantiated 3,840 94.84% 209 5.16% EXPLOITATION 1,725 28.87% Not Substantiated 1,720 99.71% 5 0.29% Substantiated Substantiated TOTAL CASES 5,976 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 440 7.36% Alone - No Assistance 30 - 39 years 281 4.70% Alone - Some Asst 40 - 49 years 369 6.18% With Family 50 - 59 years 665 11.13% 60 - 64 years 436 7.30% 65 - 69 years 534 8.94% Private Residence 70 - 74 years 578 9.67% Adult Foster Care 75 - 79 years 665 11.13% Assisted Living 80 - 84 years 85 years and older Black/African Amer Caucasian/White Hispanic 28.92% 244 4.08% CLIENT DWELLING / FACILITY TYPE 581 9.72% 12 0.20% 462 7.73% AZ State Hospital 87 1.46% 21.32% Board & Care 18 0.30% 0 0.00% DDD Placement 72 1.21% Homeless 32 0.54% 103 1.72% Nursing Facility 386 6.46% 45 0.75% Residential Care 230 3.85% Supervisory Care 59 0.99% 3 0.05% 352 5.89% 3,815 63.84% Unlicensed VA 684 11.45% 10 0.17% Unknown/Other 967 16.18% CLIENT MONTHLY INCOME Unknown RELATION TO CLIENT Caregiver/Res Mgr $300 or Less 2 0.03% Conserv/Guardian $301 - $500 3 0.05% Family Member $501 - $750 67 1.12% $751 - $1,000 45 0.75% 126 2.11% 5,733 95.93% Unknown 1,728 12.28% Pacific Islander Over $1,000 1.66% 734 CLIENT RACE Asian 19.33% 99 1,274 Unknown Amer Ind/AK Native With Non-Family 1,155 CLIENT GENDER 11 0.18% 797 13.34% Reporting Source 737 9.87% Perpetrator 1,247 18.57% 60 0.80% 117 1.74% 1,073 14.37% 2,113 31.46% Financial Service 412 5.52% 31 0.46% Friend/Neighbor 524 7.02% 533 7.94% Law Enforcement 225 3.01% 1 0.02% 21 0.28% 2 0.03% 1,568 21.00% 82 1.22% Legal Service Medical Service Female 3,559 59.56% Other 557 7.46% 511 7.61% Male 2,304 38.55% Other Public Service 345 4.62% 5 0.07% 113 1.89% 207 2.77% 2,045 30.45% 1,701 22.78% 18 0.27% Unknown Self Social Service Unknown TOTAL Page 9 of 16 35 0.47% 11 0.16% 7,466 100.00% 6,716 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - MOHAVE ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 141 19.78% Not Substantiated 131 92.91% Substantiated 10 7.09% NEGLECT 535 75.04% Not Substantiated 446 83.36% 89 16.64% Substantiated EXPLOITATION 223 31.28% Not Substantiated 223 100.00% 0 0.00% Substantiated TOTAL CASES 713 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 18 2.53% Alone - No Assistance 30 - 39 years 19 2.67% Alone - Some Asst 40 - 49 years 28 3.93% With Family 50 - 59 years 89 12.48% 60 - 64 years 58 8.14% 65 - 69 years 69 9.68% Private Residence 70 - 74 years 86 12.06% Adult Foster Care 75 - 79 years 109 15.29% Assisted Living 80 - 84 years 85 years and older With Non-Family 204 28.61% 14 1.96% 202 28.33% 41 5.75% CLIENT DWELLING / FACILITY TYPE 69 9.68% 0 0.00% 21 2.95% 81 11.36% AZ State Hospital 0 0.00% 156 21.88% Board & Care 0 0.00% 0 0.00% DDD Placement 6 0.84% Homeless 7 0.98% Unknown CLIENT RACE Amer Ind/AK Native 2 0.28% Nursing Facility 46 6.45% Asian 2 0.28% Residential Care 6 0.84% Supervisory Care 3 0.42% Unlicensed 0 0.00% Black/African Amer Caucasian/White Hispanic 4 0.56% 554 77.70% 25 3.51% VA Pacific Islander 3 0.42% Unknown Unknown/Other 123 17.25% CLIENT MONTHLY INCOME RELATION TO CLIENT Caregiver/Res Mgr $300 or Less 0 0.00% Conserv/Guardian $301 - $500 1 0.14% Family Member $501 - $750 2 0.28% $751 - $1,000 0 0.00% 1 0.14% 709 99.44% Over $1,000 Unknown CLIENT GENDER 0 0.00% 94 13.18% Reporting Source 88 9.99% Perpetrator 88 11.21% 4 0.45% 8 1.02% 134 15.21% 222 28.28% Financial Service 56 6.36% 5 0.64% Friend/Neighbor 86 9.76% 54 6.88% Law Enforcement 46 5.22% 0 0.00% 1 0.11% 0 0.00% 184 20.89% 4 0.51% Legal Service Medical Service Female 393 55.12% Other 88 9.99% 70 8.92% Male 312 43.76% Other Public Service 45 5.11% 0 0.00% 8 1.12% 25 2.84% 333 42.42% 117 13.28% 1 0.13% Unknown Self Social Service Unknown TOTAL Page 10 of 16 7 0.80% 0 0.00% 881 100.00% 785 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - NAVAJO ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 36 20.34% Not Substantiated 35 97.22% Substantiated 1 2.78% NEGLECT 146 82.49% Not Substantiated 115 78.77% Substantiated 31 21.23% EXPLOITATION 48 27.12% Not Substantiated 48 100.00% 0 0.00% Substantiated TOTAL CASES 177 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 6 3.39% Alone - No Assistance 30 - 39 years 3 1.70% Alone - Some Asst With Family 53 29.94% 1 0.57% 51 28.81% 8 4.52% 40 - 49 years 8 4.52% 50 - 59 years 24 13.56% 60 - 64 years 12 6.78% 65 - 69 years 18 10.17% Private Residence 17 9.61% 70 - 74 years 31 17.51% Adult Foster Care 0 0.00% 75 - 79 years 24 13.56% Assisted Living 5 2.83% 80 - 84 years 20 11.30% AZ State Hospital 0 0.00% 85 years and older 31 17.51% Board & Care 1 0.57% 0 0.00% DDD Placement 0 0.00% Homeless 2 1.13% Unknown CLIENT RACE Amer Ind/AK Native 7.91% Nursing Facility 3 1.70% 0 0.00% Residential Care 1 0.57% Supervisory Care 0 0.00% Unlicensed 0 0.00% Black/African Amer Hispanic CLIENT DWELLING / FACILITY TYPE 14 Asian Caucasian/White With Non-Family 4 2.26% 111 62.71% 12 6.78% VA Pacific Islander 0 0.00% Unknown Unknown/Other 36 20.34% CLIENT MONTHLY INCOME RELATION TO CLIENT Caregiver/Res Mgr 0 0.00% 35 19.77% Reporting Source 15 6.88% Perpetrator 20 10.47% $300 or Less 0 0.00% Conserv/Guardian 1 0.46% 2 1.05% $301 - $500 0 0.00% Family Member 25 11.47% 60 31.41% $501 - $750 2 1.13% Financial Service 12 5.51% 1 0.52% $751 - $1,000 1 0.57% Friend/Neighbor 18 8.26% 4 2.09% 0 0.00% Law Enforcement 15 6.88% 0 0.00% 174 98.31% 0 0.00% 0 0.00% Medical Service 40 18.35% 0 0.00% Over $1,000 Unknown CLIENT GENDER Legal Service Female 99 55.93% Other 24 11.01% 10 5.24% Male 71 40.11% Other Public Service 25 11.47% 0 0.00% 7 3.96% 3 1.38% 94 49.22% 40 18.35% 0 0.00% Unknown Self Social Service Unknown TOTAL Page 11 of 16 0 0.00% 0 0.00% 218 100.00% 191 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - PIMA ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 619 25.66% Not Substantiated 597 96.45% Substantiated 22 3.55% NEGLECT 1,749 72.51% Not Substantiated 1,638 93.65% Substantiated 111 6.35% EXPLOITATION 713 29.56% Not Substantiated 705 98.88% 8 1.12% Substantiated TOTAL CASES 2,412 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 139 5.76% Alone - No Assistance 30 - 39 years 64 2.65% Alone - Some Asst 40 - 49 years 122 5.06% 50 - 59 years 282 11.69% 60 - 64 years 205 8.50% 65 - 69 years 232 9.62% Private Residence 70 - 74 years 239 9.91% Adult Foster Care 75 - 79 years 257 10.66% Assisted Living 80 - 84 years 337 13.97% AZ State Hospital 85 years and older 535 22.18% Board & Care 0 0.00% DDD Placement 26 1.08% Homeless 18 0.75% Unknown CLIENT RACE 538 22.31% 30 1.24% With Family 648 26.87% With Non-Family 111 4.60% CLIENT DWELLING / FACILITY TYPE 205 8.50% 4 0.17% 155 6.43% 1 0.04% 21 0.87% Amer Ind/AK Native 45 1.87% Nursing Facility 125 5.18% Asian 26 1.08% Residential Care 62 2.57% Supervisory Care 13 0.54% 2 0.08% Black/African Amer Caucasian/White Hispanic 83 3.44% 1,370 56.80% Unlicensed VA 372 15.42% Pacific Islander 1 0.04% Unknown/Other 515 21.35% CLIENT MONTHLY INCOME Unknown RELATION TO CLIENT Caregiver/Res Mgr 3 0.12% 450 18.66% Reporting Source 280 9.31% Perpetrator 435 16.33% $300 or Less 1 0.04% Conserv/Guardian 22 0.73% 47 1.76% $301 - $500 4 0.17% Family Member 415 13.80% 829 31.12% $501 - $750 40 1.66% Financial Service 156 5.19% 14 0.53% $751 - $1,000 32 1.33% Friend/Neighbor 208 6.92% 131 4.92% 131 5.43% Law Enforcement 240 7.98% 0 0.00% 2,204 91.38% 6 0.20% 0 0.00% Medical Service 507 16.86% 28 1.05% Over $1,000 Unknown CLIENT GENDER Female Male Unknown Legal Service 1,411 58.50% Other 255 8.48% 201 7.55% 956 39.64% Other Public Service 167 5.55% 7 0.26% 45 1.87% 75 2.49% 962 36.11% 664 22.07% 2 0.08% Self Social Service Unknown TOTAL Page 12 of 16 13 0.43% 8 0.30% 3,008 100.00% 2,664 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - PINAL ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 154 27.35% Not Substantiated 153 99.35% Substantiated 1 0.65% NEGLECT 407 72.29% Not Substantiated 396 97.30% 11 2.70% Substantiated EXPLOITATION 199 35.35% Not Substantiated 199 100.00% 0 0.00% Substantiated TOTAL CASES 563 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 37 6.57% Alone - No Assistance 30 - 39 years 14 2.49% Alone - Some Asst 40 - 49 years 34 6.04% With Family 50 - 59 years 65 11.55% 60 - 64 years 40 7.11% 65 - 69 years 51 9.06% Private Residence 70 - 74 years 61 10.84% Adult Foster Care 75 - 79 years 69 12.26% Assisted Living 80 - 84 years 85 years and older Hispanic 36.95% 24 4.26% CLIENT DWELLING / FACILITY TYPE 61 10.84% 1 0.18% 15 2.66% AZ State Hospital 0 0.00% 20.60% Board & Care 2 0.36% 0 0.00% DDD Placement 4 0.71% Homeless 5 0.89% 10 1.78% Nursing Facility 8 1.42% 3 0.53% Residential Care 20 3.55% 19 3.38% Supervisory Care 3 0.53% 361 64.12% Unlicensed 0 0.00% VA 69 12.26% Pacific Islander 1 0.18% Unknown/Other 100 17.76% CLIENT MONTHLY INCOME Unknown RELATION TO CLIENT Caregiver/Res Mgr $300 or Less 1 0.18% Conserv/Guardian $301 - $500 0 0.00% Family Member $501 - $750 2 0.36% $751 - $1,000 1 0.18% 9 1.60% 550 97.69% Over $1,000 Unknown 208 13.50% Asian Caucasian/White 2.31% 76 CLIENT RACE Black/African Amer 21.49% 13 116 Unknown Amer Ind/AK Native With Non-Family 121 CLIENT GENDER 0 0.00% 78 13.85% Reporting Source 42 5.71% Perpetrator 68 10.56% 3 0.41% 8 1.24% 142 19.29% 247 38.35% Financial Service 58 7.88% 6 0.93% Friend/Neighbor 62 8.42% 29 4.50% Law Enforcement 32 4.35% 0 0.00% 2 0.27% 0 0.00% 133 18.07% 7 1.09% Legal Service Medical Service Female 318 56.48% Other 72 9.78% 57 8.85% Male 237 42.10% Other Public Service 36 4.89% 0 0.00% 8 1.42% 21 2.85% 218 33.85% 131 17.80% 1 0.16% Unknown Self Social Service Unknown TOTAL Page 13 of 16 2 0.27% 3 0.47% 736 100.00% 644 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - SANTA CRUZ ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 9 13.64% Not Substantiated 9 100.00% Substantiated 0 0.00% NEGLECT 53 80.30% Not Substantiated 47 88.68% 6 11.32% Substantiated EXPLOITATION 19 28.79% Not Substantiated 19 100.00% 0 0.00% Substantiated TOTAL CASES 66 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 1 1.52% Alone - No Assistance 9 13.64% 30 - 39 years 1 1.52% Alone - Some Asst 3 4.55% 40 - 49 years 1 1.52% With Family 34 51.52% 50 - 59 years 6 9.09% With Non-Family 2 3.03% 60 - 64 years 6 9.09% 65 - 69 years 5 7.58% Private Residence 9 13.64% 70 - 74 years 9 13.64% Adult Foster Care 0 0.00% 75 - 79 years 8 12.12% Assisted Living 0 0.00% 80 - 84 years 12 18.18% AZ State Hospital 0 0.00% 85 years and older 17 25.76% Board & Care 0 0.00% 0 0.00% DDD Placement 0 0.00% Homeless 0 0.00% Unknown CLIENT RACE CLIENT DWELLING / FACILITY TYPE Amer Ind/AK Native 0 0.00% Nursing Facility 2 3.03% Asian 0 0.00% Residential Care 0 0.00% Black/African Amer 0 0.00% Supervisory Care 0 0.00% Caucasian/White 15 22.73% Unlicensed 0 0.00% Hispanic 47 71.21% VA 0 0.00% Pacific Islander 0 0.00% Unknown 7 10.61% Unknown/Other 4 6.06% RELATION TO CLIENT CLIENT MONTHLY INCOME Reporting Source Caregiver/Res Mgr 3 3.61% Perpetrator 8 11.11% $300 or Less 0 0.00% Conserv/Guardian 0 0.00% 0 0.00% $301 - $500 0 0.00% Family Member 9 10.84% 34 47.22% $501 - $750 1 1.52% Financial Service 6 7.23% 0 0.00% $751 - $1,000 0 0.00% Friend/Neighbor 5 6.02% 1 1.39% 2 3.03% Law Enforcement 11 13.25% 0 0.00% 63 95.46% 2 2.41% 0 0.00% Medical Service 20 24.10% 0 0.00% 10 12.05% 3 4.17% 2 2.41% 0 0.00% 1 1.21% 25 34.72% 13 15.66% 1 1.39% Over $1,000 Unknown CLIENT GENDER Legal Service Female 39 59.09% Other Male 25 37.88% Other Public Service 2 3.03% Unknown Self Social Service Unknown TOTAL Page 14 of 16 1 1.21% 0 0.00% 83 100.00% 72 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - YAVAPAI ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 139 22.13% Not Substantiated 135 97.12% Substantiated 4 2.88% NEGLECT 476 75.80% Not Substantiated 411 86.35% 65 13.66% EXPLOITATION 178 28.34% Not Substantiated 172 96.63% 6 3.37% Substantiated Substantiated TOTAL CASES 628 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 23 3.66% Alone - No Assistance 30 - 39 years 13 2.07% Alone - Some Asst 40 - 49 years 28 4.46% With Family 50 - 59 years 60 9.55% With Non-Family 60 - 64 years 54 8.60% 65 - 69 years 65 10.35% Private Residence 70 - 74 years 77 12.26% Adult Foster Care 75 - 79 years 79 12.58% Assisted Living 80 - 84 years 85 years and older 177 28.19% 6 0.96% 180 28.66% 26 4.14% CLIENT DWELLING / FACILITY TYPE 46 7.33% 0 0.00% 27 4.30% 88 14.01% AZ State Hospital 0 0.00% 141 22.45% Board & Care 2 0.32% 0 0.00% DDD Placement 3 0.48% Homeless 4 0.64% Unknown CLIENT RACE Amer Ind/AK Native 9 1.43% Nursing Facility 26 4.14% Asian 1 0.16% Residential Care 11 1.75% Supervisory Care 0 0.00% Unlicensed 1 0.16% Black/African Amer Caucasian/White Hispanic 1 0.16% 446 71.02% 17 2.71% VA Pacific Islander 0 0.00% Unknown Unknown/Other 154 24.52% CLIENT MONTHLY INCOME RELATION TO CLIENT Caregiver/Res Mgr 2 0.32% 117 18.63% Reporting Source 94 $300 or Less 0 0.00% Conserv/Guardian $301 - $500 0 0.00% Family Member $501 - $750 2 0.32% Financial Service 48 $751 - $1,000 2 0.32% Friend/Neighbor 85 3 0.48% Law Enforcement 53 621 98.89% 6 Over $1,000 Unknown CLIENT GENDER Legal Service Medical Service 11.90% Perpetrator 89 13.07% 4 0.51% 9 1.32% 111 14.05% 211 30.98% 6.08% 5 0.73% 10.76% 29 4.26% 6.71% 0 0.00% 0.76% 0 0.00% 140 17.72% 4 0.59% Female 377 60.03% Other 81 10.25% 46 6.76% Male 240 38.22% Other Public Service 19 2.41% 1 0.15% 11 1.75% 24 3.04% 280 41.12% 121 15.32% 2 0.29% Unknown Self Social Service Unknown TOTAL Page 15 of 16 4 0.51% 5 0.73% 790 100.00% 681 100.00% ADULT PROTECTIVE SERVICES 7/1/2013 thru 6/30/2014 Generated 7/11/2014 7:22 AM ACTIVITY SUMMARY - YUMA ALLEGATIONS INVESTIGATED - a case may have multiple allegations ABUSE 69 23.00% Not Substantiated 64 92.75% Substantiated 5 7.25% NEGLECT 202 67.33% Not Substantiated 180 89.11% 22 10.89% Substantiated EXPLOITATION 107 35.67% Not Substantiated 107 100.00% 0 0.00% Substantiated TOTAL CASES 300 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 years 21 7.00% Alone - No Assistance 30 - 39 years 3 1.00% Alone - Some Asst 40 - 49 years 7 2.33% 50 - 59 years 21 7.00% 60 - 64 years 26 8.67% 65 - 69 years 19 6.33% Private Residence 70 - 74 years 35 11.67% Adult Foster Care 75 - 79 years 37 12.33% Assisted Living 80 - 84 years 62 20.67% 85 years and older 69 23.00% 0 0.00% Unknown CLIENT RACE 78 26.00% 9 3.00% With Family 85 28.33% With Non-Family 13 4.33% CLIENT DWELLING / FACILITY TYPE 34 11.33% 2 0.67% 11 3.67% AZ State Hospital 0 0.00% Board & Care 0 0.00% DDD Placement 0 0.00% Homeless 1 0.33% Amer Ind/AK Native 2 0.67% Nursing Facility 34 11.33% Asian 2 0.67% Residential Care 5 1.67% Black/African Amer Caucasian/White Hispanic 10 3.33% Supervisory Care 0 0.00% 176 58.67% Unlicensed 0 0.00% VA 1 0.33% 27 9.00% 73 24.33% Pacific Islander 2 0.67% Unknown/Other 35 11.67% CLIENT MONTHLY INCOME Unknown RELATION TO CLIENT Caregiver/Res Mgr Reporting Source 37 10.51% Perpetrator 36 11.04% $300 or Less 0 0.00% Conserv/Guardian 5 1.42% 4 1.23% $301 - $500 2 0.67% Family Member 46 13.07% 109 33.44% $501 - $750 11 3.67% Financial Service 23 6.53% 2 0.61% 6 2.00% Friend/Neighbor 36 10.23% 21 6.44% 15 5.00% Law Enforcement 17 4.83% 0 0.00% 266 88.67% 0 0.00% 0 0.00% Medical Service 64 18.18% 5 1.53% $751 - $1,000 Over $1,000 Unknown CLIENT GENDER Legal Service Female 188 62.67% Other 39 11.08% 29 8.90% Male 102 34.00% Other Public Service 23 6.53% 1 0.31% 10 3.33% 9 2.56% 117 35.89% 52 14.77% 1 0.31% Unknown Self Social Service Unknown TOTAL Page 16 of 16 1 0.28% 1 0.31% 352 100.00% 326 100.00%