Arizona Department of Real Estate Bulletin Volume 2016 • Issue 1 PROFESSIONAL... WHAT MAKES A PRACTITIONER A PROFESSIONAL? As I do my ADRE Outreach around Arizona, I hear from real estate practitioners and consumers who believe that some real estate licensees do not meet minimum standards of professional and ethical practice, do not possess the real estate knowledge necessary to represent a consumer in the real estate transaction, and/or are “unprofessional”. Judy Lowe Commissioner COMMISSIONER’S CORNER I am frequently asked what I can do, as the Real Estate Commissioner, to make licensed real estate practitioners more professional. I personally have a strong conviction that the real estate practitioner must be a professional, that professionalism is expected by the real estate consumers, and that it is foremost in protecting the public in real estate matters. However, professionalism is exceedingly difficult to define…..what makes a Real Estate Licensee a Professional, and what adds up to Professionalism?? I offer here my thoughts on real estate Professionalism, influenced by writings of Wayne S. Bell, the California Real Estate Commissioner.          A combination of a professional appearance and attitude (presenting oneself “professionally”), and excellent and reliable client service. Understanding and following the required fiduciary duties imposed on all real estate licensees in the “Duties to the Client” per R4-28-1101, which include placing the clients’ interests ahead of those of the licensees. Fiduciary duties impose the highest standard of care, and real estate licensees must be committed to scrupulously fulfilling those obligations. Being organized, disciplined, prepared, credible, trustworthy, honest and respectful, a person of good character. Being civil, kind, ethical and responsive (including timely communication with clients and parties on the other side) in all business dealings. Delivering consistently only first-rate work and results. Following the lawful instructions of clients. Having the most current education, knowledge, skills and experience necessary to protect the client, and achieve the results a client wants. Adhering to all Arizona laws, regulations and rules of conduct applicable to the real estate licensee. Staying current on Arizona and local jurisdictions sources of information to refer clients to. So….Professionalism is a combination of a real estate licensee’s experience, skills, abilities, results, character and reputation demonstrated in terms of customer care, positive outcomes and qualitatively high client services. The real estate consumer is searching for the Professional Real Estate Licensee. INSIDE THIS EDITION Inside this Edition:  Professional… What Makes a Practitioner a Professional  Commissioner Connections  How to Reset ADRE Personal Password  2016 State of the State  Current HOA Dispute Resolution Process with Dept. Fire, Building & Life Safety  Flexibility in CE Categories!  ADRE Lean Team Benefits Builders  What is the Arizona Entity Restructuring Act?  Electronic Fingerprinting System – Went Live on March 1!  Real Estate PC & PLLC  Arizona Department of Real Estate - Past & Present  Monthly Licensee Stats  Education Update  The 52nd Legislature Is Back In Session  Development Industry Learn & Lunch  Rules and Regulations in Other States (ARELLO Update)  Honor Roll  Disciplinary Actions p. 1 p. 3 p. 4 p. 5 p. 6 p. 7 p. 8 p. 9 p. 9 p. 10 p. 11 p. 12 p. 13 p. 14 p. 15 p. 16 p. 17 p. 19 Image source: imarcade.com fcm.arizona.edu Real Estate Bulletin Page 2 Volume 2016 • Issue 1 COMMISSIONER’S CONNECTIONS Commissioner Lowe speaking at the Tucson Association of Realtors® Commissioner Connection on February 23, 2016. Commissioner Lowe with Susan Paul, Owner & Designated Broker of Better Homes and Gardens Real Estate Move Time Realty on February 24, 2016. The agents really enjoyed putting a live person to this idea of ‘Commissioner’. Commissioner Judy Lowe with Arizona Mexico Commission (AMC) President David Farca and his wife at the December 2015 reception for Governor Doug Ducey and The Leadership Program from SEVRAR visited with Sonora Mexico Governor Claudia Pavlovich Arellano. Commissioner Lowe and staff on February 25, 2016 to discuss Leadership and receive an ADRE update. PLANNING A COMPANY EVENT? To stay up-to-date with what’s happening in real estate, and to hear “What’s Making the Phone Ring at ADRE?,” invite Commissioner Lowe to speak to your group. For scheduling a potential date, contact Abby Hansen at ahansen@azre.gov or Assistant Commissioner Louis Dettorre at ldettorre@azre.gov Real Estate Bulletin Page 3 Volume 2016 • Issue 1 WHAT’S HAPPENING AT ADRE? In December 2015, the ADRE adopted a family through the Salvation Army and “Those Callaways”. Agency staff donated gifts to the sponsored family of five to help them have an enjoyable Christmas. How To Reset ADRE Personal Password To reset your online password complete the following: 1. From the Login Screen ensure both fields on the left side where you “Login with a password” are blank, then go to the right side of the Login Screen “Login for the first time or password reset” enter the License Number, Social Security Suffix and Date of Birth (in the format displayed). 2. From the Password Already Created screen click the link in the third bulleted item to answer the secret question 3. From the Password Reset screen answer the Security Question. 4. After successfully answering the Security Question click the Return Home button to navigate to the Home page where a new password can be created by clicking the Change Password Quick Link. If you are still unable to reset your password, you may contact ADRE through the message center (blue button in the middle of the home page) directing the message to the first link under licensing “Questions about the status of an application for a real estate license or license renewal.” Please provide your license number. REMEMBER: As a Licensee, you are the responsible party for managing your account (DO NOT delegate or share your Password Information) Real Estate Bulletin Page 4 Volume 2016 • Issue 1 2016 State of the State On January 11, 2016 Governor Ducey delivered his 2016 State of the State address and proudly proclaimed, “The state of the state isn’t just strong – it is on the rise.” To view the Governor’s address and read the transcript, visit: http://azgovernor.gov/governor/news/2016/01/watch-arizona-state-state-address. To view and provide feedback on the Governor’s FY 2017 Executive Budget Proposal, visit: http://azgovernor.gov/budget. The Department of Real Estate (ADRE) supports Governor Ducey’s Executive Budget and his efforts to create an efficient and LEAN state government that serves all. Within the Budget recommendation is the realignment of the Homeowner Association (HOA) Dispute Resolution process which is currently the administrative review process that is housed with the Department of Fire, Building and Life Safety (DFBLS). The ADRE looks forward to partnering with the industry and any stakeholder in the coming months to ensure this process is streamlined and operates as efficiently as possible. As noted in the Executive Budget “[B]y relocating and consolidating components into existing agencies with similar missions, DFBLS consolidation aids in government efficiency, preserves critical functions, and offers the potential for cost savings.” Real Estate Bulletin Page 5 Volume 2016 • Issue 1 Information on the Current Homeowners Association Dispute Process on the Dept. of Fire, Building, and Life Safety’s Website http://www.dfbls.az.gov/hoa Real Page 6 Volume 2016 • Issue 1 Flexibility in CE Categories! Licensees have other options when it comes to the General Real Estate (General) continuing education (CE) category. The General category is not one of the mandatory CE categories and is often referred to as an Elective category. This Elective category allows the licensee to have:   Freedom to choose a substitute for the General Real Estate CE category An opportunity to gain knowledge and expertise in another CE category Since the General category is really an Elective category, licensees can take any combination of CE categories to fulfill the required Elective CE hours in addition to the mandatory 3 hour CE categories as long as the licensee is taking a different course in the extra category. For instance, the Elective CE hours could be 3 more hours of Disclosure and 3 more hours of Agency Law instead of 6 hours of General. Below is a pie chart that may help visualize this option. *Designated Brokers and certain Associate Brokers are required to take 30 hours of continuing education, which includes 3 Broker Management Clinics (BMC #1, BMC #2 and BMC #3) consisting of a total of 9 hours in the Commissioner’s Standards category. Those Brokers may also take advantage of the above Elective option. Real Estate Bulletin Page 7 Volume 2016 • Issue 1 ADRE LEAN TEAM BENEFITS BUILDERS When Governor Doug Ducey announced the principles and importance of developing a culture of LEAN Management in January 2015 the Arizona Department of Real Estate (ADRE) did not just focus on agency process improvement, but also recognized areas where the culture of the agency’s approach to all of its services, and work could be furthered. The real estate industry has come to know Commissioner Judy Lowe’s continual improvement style since her appointment, and internal and external theme of TEAM, Together Everyone Achieves More, which supports the Governor Ducey’s focus on LEAN. The builder community at the Turning the Corner on Housing event hosted by Rose Law Group and Belfiore Real Estate Consulting echoed that struggles with timely permitting was a barrier to completing work on time and at their anticipated costs. Although the obstacle referenced was not with ADRE, we understand that we must be proactive and seek continuous improvement to reduce timeframes for all services utilized by our industry and public customers including homebuilders. Within a model where achieving continuous improvement is the gold standard, every division and process needs metrics and performance measures that demonstrate goals which deliver on the expectations of the industry and public we serve. Most importantly improvements must be sustained. In 2015 as the Arizona real estate market improved and many more new home building developers were applying for an Amended Public Report on an existing Subdivision, the ADRE Development/Builder Services Division demonstrated leadership beyond expectations. The Division implemented the Governor’s LEAN goal of reducing processing time for Public Report Amendment Applications by at least 50%, and demonstrated their service performance to the industry. Assistant Commissioner Licensing Services, Carla Randolph said, “We found areas of wasted time in our process and made improvements”. The Development/Builder Services Division led by Randolph and Subdivision Representatives, Rose Fraze and Gloria Ortiz, implemented the LEAN project for ADRE Rose Fraze & Gloria Ortiz setting a goal to reduce the Amended Public Report Application processing time, (which has a rule timeframe of 30 days) by 50% of the average of 30 days. The goal was exceeded by reducing the processing time to an average of 11 calendar days since June 2015. When asked about their approach and motivation Fraze said, “I believe that you must give 100% everyday no matter how much work there is on your plate. Be positive, no matter what the issue, and communicate back in that manner. We cannot forget that behind the documents are real people’s lives and it’s not just a bunch of paper we are shuffling around.” Most importantly, since the project began, processing time has been maintained and several unintended efficiencies have been identified. Because of the reduced application process time, the number of Lot Reservation Applications and Conditional Sales Applications has also been reduced. This has allowed the builders the ability to begin sales sooner, as well as provide a time savings for the Department. “In the past, I have found myself hesitant to submit ideas for change” said Ortiz. “I believe government agencies have needed this for many years. I have learned from LEAN that many changes will be occurring throughout State Government and I’m proud to be part of the ADRE LEAN Team.” Encouraging a culture that promotes improvement will reassure staff that new ideas are welcome. A quarterly Lunch and Learn was established with the Builder/developer industry to collaborate on areas where the department and industry can share improvement ideas and partner on achieving common goals. The Auditing & Investigations Divisions (A&I) are now working with their Lean Leader Danielle Hazeltine, Assistant Commissioner Compliance and the ADRE Office of Continuous Improvement, led by Carla Randolph, to reduce the number of days to complete both investigations and audits. We are excited to provide an update in the next bulletin about the progress and continuous improvement for the A&I Divisions. Real Estate Bulletin Page 8 Volume 2016 • Issue 1 WHAT IS THE ARIZONA ENTITY RESTRUCTURING ACT? ADRE Employing Broker licensees wishing to convert a different entity type should consult a professional about the benefits, if any, to their company, and how to maintain all of the rights, obligations and privileges of the converted entity. Any changes to the employing broker license must comply with the ADRE pursuant to A.A.C. § R4-28-303. to The Arizona Entity Restructuring Act (“the Act”) went into effect on January 1, 2015, A.R.S. §§ 29-2101 through 29-2703. The Act streamlines the reorganization/restructuring process for all types of business entities. For ADRE licensing purposes, business entities include the employing broker license types and the professional corporation and professional limited liability license types for salespersons, associate brokers, and certain designated brokers. For statutory references on the Act, go to www.azleg.gov or click here. According to the Arizona Corporation Commission (A.C.C.), some highlights of the Act are:      Applies to all entity types, i.e., corporations, LLCs, partnerships, etc.; Streamlined procedure for filing with respect to mergers and domestications; Allows conversion of one entity type to another (e.g., corporation to LLC); Changed share exchange to interest exchange; Allows division. Any documents submitted for a merger, interest exchange, conversion, domestication, or division must comply with the filing requirements set forth in the Act. The A.C.C. Corporations Division offers online forms for the Statements required to be filed under the Act on its website at www.azcc.gov. Use of the A.C.C. forms is not required – applicants may submit their own filing. Electronic Fingerprinting System – Went Live on March 1! Electronic Fingerprinting System – To Go Live Today! We are pleased to announce that the Arizona Department of Public Safety (DPS) has rolled out the Electronic Fingerprint Application System (EFAS) to expedite the Fingerprint Clearance Card Application process. Fingerprint Clearance Card (FCC) applicants will simply log on to the Fieldprint (contractor with DPS) website at http://fieldprintarizona.com/ to start the process. Click here or go to http://www.azdps.gov/Media/News/View/?p=695 to view the DPS “EFAS” Press Release. Real Estate Bulletin Page 9 Volume 2016 • Issue 1 PROFESSIONAL CORPORATION (PC) or PROFESSIONAL LIMITED LIABILITY COMPANY (PLLC) GUIDELINES *******Only Active licensed agents can utilize a PC or PLLC******* ***** Pursuant to A.R.S. § 32-2125(B) and 32-2101(24), a Self-Employed Broker may NOT use a PC or PLLC***** R4-28-303 (F) NAME OF THE PC OR PLLC  The name of the PC or PLLC shall reflect the exact legal name as on the real estate license(s). Only licensed individuals may be a part of the PC or PLLC.  The terms “Real Estate”, “Team”, “Group”, “Associates” ETC. shall not be used at any time. A PC or PLLC is not a name change. It is an entity to which the Employing Broker shall pay to, and it is neither an extension nor a legal change of a licensee’s given name. NAME EXAMPLES  If legal name is John William Doe it will reflect as John W Doe PLLC.  If legal name is Jane B Doe-Smith it will reflect Jane B Doe-Smith PC. If Mr. Doe and Ms. Doe-Smith share a PC or PLLC the name it will reflect Doe & Doe-Smith PLLC or J W Doe & J B Doe-Smith PC. DESIGNATED BROKERS  Cannot share a PC or PLLC at any time nor can any other person be listed within said entity. PC OR PLLC PURPOSE  The purpose with the Arizona Corp. Com. of said PC or PLLC shall state REAL ESTATE SERVICES ONLY. Any other verbiage or terms will not be accepted  the purpose of said PC or PLLC CANNOT be amended from time to time A PC or PLLC can only pay real estate licensees named as members of PC or PLLC. ADVERTISING  At no time shall a PC or PLLC be utilized for advertising purposes.  Said entity is strictly used by the Employing Brokerage where licensee(s) is employed at the time of the release of commissions, and/or real estate service monies. No customer shall ever directly pay a PC, PLLC… all payments must be paid through Employing Broker. SUBMITTAL CHECKLIST NEW PC OR PLLC SUBMITTAL  LI-231 PC / PLLC form  One for each licensee listed within the articles as member, manager, or officer of said entity.  The licensee and current DB must sign and date.  Copy of the Original Articles of Organization or Original Articles of Incorporation stamped “FILED” by the Arizona Corporation Commission (ACC).  Copy (if any), of any and all AMENDED articles stamped FILED by the ACC. CHANGING PC OR PLLC SUBMITTAL  LI-231 PC / PLLC form--one for each licensee  The licensee and current DB must sign and date.  Only one set of amended articles are required if submitting multiple forms for processing. DELETE, TERMINATE, OR REMOVE PC OR PLLC SUBMITTAL  LI-231 PC / PLLC form one for each licensee  The licensee and current DB must sign and date. Real Estate Bulletin Page 10 Volume 2016 • Issue 1 ARIZONA DEPARTMENT OF REAL ESTATE– PAST & PRESENT Background The Arizona Department of Real Estate came into being in 1947. Previously there was a Real Estate Commission which was a part of the Arizona State Lands Department. Commissioner J. Fred Talley was the first Commissioner/Director of the Arizona Real Estate Department. Originally, the Commissioner was the State Real Estate Commissioner and Chair of the Commission. The Commissioner is appointed by the Governor and serves on the Governor’s Cabinet. Upon review of prior Real Estate Commission Meeting Minutes, progression is evident, from being a Commission to becoming a State Department/Agency with an increase in responsibilities and tasks. A s the Commission evolved into a state agency, the Commission evolved into becoming the Arizona Real Estate Advisory Board. Pursuant to A.R.S § 32-2104 “the Advisory Board provides the Commissioner with such recommendations as it deems necessary and beneficial to the interests of the public”. Currently the Real Estate Advisory Board meets at least quarterly at the Arizona Department of Real Estate office, 2910 N. 44th Street, Phoenix, Arizona. Name ADRE COMMISSIONERS — PAST AND PRESENT Appointed Term Completed Judy Lowe 2009 Present Sam Wercinski Elaine Richardson Richard Simmond (Interim) Jerry Holt Patricia E. Cooper (Acting) Joe Sotelo Richard B. Nichols William Penn Victor M. David (Acting) 2007 2003 2002 1991 1991 1986 1978 1975 1974 2009 2007 2003 2002 1991 1991 1986 1978 1975 J. Fred Talley William Cox D.C. Williams 1960 1950 1947 1974 1959 1950 REAL ESTATE ADVISORY BOARD MEMBERS Kimberly S. Clifton, Chair, Tucson Frank Dickens, Vice-Chair, Scottsdale Charles Bowles, Tucson Carla Bowen, Pinetop Karen Bohler, Lake Havasu City Bruce A. Jacobs, Tucson Bill Gray, Phoenix Scott J. Peterson, Phoenix Nicole M. LaSlavic, Phoenix Nedra M. Halley, Phoenix Real Estate Bulletin Page 11 January 31, 2017 January 31, 2017 January 31, 2021 January 31, 2019 January 31, 2021 January 31, 2020 January 31, 2019 January 31, 2017 January 31, 2021 January 31, 2016 Volume 2016 • Issue 1 LICENSING STATS Real Estate Bulletin Page 12 Volume 2016 • Issue 1 MONTHLY LICENSE STATS ENHANCED TO INCLUDE BROKER In January 2016 the Department completed an enhanced set of licensee statistics which brokers and entities may find beneficial for planning and budgeting within their companies. Frequenters of the “Monthly Licensee Stats” at www.azre.gov know that this document demonstrates the number and percentages of Brokers, Salespersons, and Entities in the business and is updated and posted to the Commissioner’s page on the first or second business day of each month. Thanks to a recommendation made by Education Advisory Committee (EAC) member Jim Hogan at the last (EAC) meeting the department produced its metrics for the website on the trend of first time (original) and renewal real estate licensees each month since fiscal year (FY) 2013 to present FY2016. Access these stats today: Go to www.azre.gov Click on “Monthly License Stats” in the bullet point quick links on the homepage, or Visit the Office of the Commissioner Page and locate the “Monthly Licensee Stats” link to the right In the “Monthly Licensee Stats” page click on the link and a PDF graphic will appear, or Click here. The Monthly Licensee Stats page will continue to be updated each month. You can contact Louis Dettorre through the Message Center with any questions. EDUCATION UPDATE EDUCATION FACTS! Average Passing Percentages for "First Time Exam Takers" EXAM TYPE Nov-2015 Dec-2015 REAL ESTATE BROKER 71% 72% REAL ESTATE SALESPERSON 66% 69% CEMETERY BROKER N/A N/A CEMETERY SALESPERSON 50% 100% MEMBERSHIP CAMPING BROKER N/A N/A MEMBERSHIP CAMPING SALESPERSON N/A 100% Total Number of Licensees (Individual and Entity) as of January 27, 2016 79,343 Active Continuing Education (CE) Courses as of January 27, 2016 Live CE (Approximately) 2,457 Distance Learning CE (Approximately) 291 ADRE Licensee Online CE Course Submissions November 2, 2015 through January 26, 2016 Total courses entered 37446 Distance Learning 20746 Percentages Distance Learning 55 Real Estate Bulletin Page 13 Jan-2016 68% 59% N/A 80% N/A N/A Volume 2016 • Issue 1 THE 52ND LEGISLATURE IS BACK IN SESSION The 52nd Legislature, 2nd Regular Session kicked off on Monday, January 11th. During this time legislators will introduce a variety of issues at the Capitol that represent various issues. The Arizona Department of Real Estate (“ADRE”) stays engaged and mindful of legislation throughout the session that could affect the public, real estate industry, the ADRE, and the state. To date, 1,219 bills have been posted between the House of Representatives and the Senate. The deadline for the Senate to introduce bills was Feb. 1st, and the House, Feb. 8th. Not all introduced legislation will become law, but it is important to follow and understand these issues as they are discussed in committees to have an opportunity to provide input to stakeholders and legislators. Among the bills introduced and issues discussed that could be relevant to real estate licensees are: The department worked with Senator Gail Griffin (Dist. 14) to introduce SB 1193 real estate licenses; broker possession which we believe reduces regulatory burden for brokers and salespersons. The bill authorizes a designated broker to comply with the possession requirements for a salesperson's or associate broker's license certificate by accessing the licensee's record in the Real Estate Department's online database and printing a copy of the record that shows current and active licensure or by having the record available electronically. Current law requires designated brokers to maintain a hard copy licenses. Further, the bill eliminates the requirement to carry a pocket card, and return a non-active license to the department. On Feb. 11th, SB 1193 passed the Senate by a vote of 28-0. The bill passed the House Commerce Committee by a vote of 8-0 on March 9th. The bill now awaits a vote on the House Floor. HB 2068 Tax lien foreclosures; subdivisions; exemption (Rep. Shope – Dist. 8). Lots, parcels or fractional interests that are the result of a foreclosure of the right to redeem are added to the list of lands that are exempt from statutes regulating the sale of subdivided lands. Does not apply to a tax lien investor who plans to offer the subdivided lands for sale to a person who is not required to complete a public report. To date - HB 2068 has not been heard in committee. HB 2191 Real estate; fund; prosecutor (Rep. Finchem Dist. 11) If, on June 30 of any year, the balance remaining in the Real Estate Recovery Fund is less than $800,000, increased from $600,000, every real estate broker when renewing a license is required to pay a fee of $20 for deposit in the Fund, and every salesperson when renewing a license in required to pay a fee of $10 for deposit in the Fund. Additionally, for FY2017-18 and FY2018-19, the Attorney General is required to appoint a special prosecutor to the Real Estate Department to prosecute real estate fraud cases. HB 2191 was amended to address employee scheduling; state preemption; exemption and no longer relates to the Recovery Fund. (Continued on next page) Real Estate Bulletin Page 14 Volume 2016 • Issue 1 Arizona Legislature Continued... HB 2514 Restricted Vehicle Use; DUI; Repeal (Rep. Borrelli) An individual licensed as a real estate broker or salesperson who is awaiting trial on or who has been convicted of committing or attempting to commit a misdemeanor or felony violation of driving under the influence (DUI) or extreme or aggravated DUI in this state or another jurisdiction within five years from the date of applying for a fingerprint clearance card is no longer precluded from driving any vehicle to transport employees or clients of an employing agency as part of that person's employment. On Feb. 18th, HB 2514 passed the House by a vote of 57-0-3. The bill has passed the Senate Public Safety, Military and Technology Committee 5-0-1, and the Senate Judiciary 7-0, and is awaiting a final vote. HB 2517 Business Professionals; Regulation Restrictions State agencies, counties and municipalities are required to limit all "entry regulations" and "public service restrictions" (both defined) applicable to businesses and professions to those that are demonstrably necessary and carefully tailored to fulfill legitimate public health, safety or welfare objectives. Within one year after the effective date of this legislation, each agency, county and municipality is required to conduct a comprehensive review of all entry regulations, and if any regulation conflicts with this requirement the agency, county or municipality must either repeal or modify it, or recommend legislation actions to repeal or amend it. Any person is authorized to petition an agency, county or municipality to repeal or modify any entry regulation or public service restriction within their jurisdiction. On Feb. 18th, HB 2517 passed the House by a vote of 33-24-3. The bill has been assigned to the Senate Government Committee. The ADRE looks forward to working with interested stakeholders on any real estate related legislation. Information about the 2016 session and the legislature can be found at www.azleg.gov. DEVELOPMENT INDUSTRY LEARN & LUNCH The fourth Learn and Lunch (L&L) with ADRE’s Development/Builder Services Division and the Development / Builder Industry was another success. There was positive dialogue amongst the participants, which included an array of industry representatives. At this event the Central Arizona Groundwater Replenishment District (CAGRD) was represented by Jeni Martin, CAGRD Supervisor, and Terri Boxley, CAGRD Specialist, who provided great overview, discussing the purpose of the CAGRD in providing the mechanism for landowners and water providers to demonstrate an assured water supply and other pertinent information, as well as a Q&A session. The CAGRD is a Division of the Central Arizona Project. ADRE would like to give special thanks to First American Title Insurance Company for sponsoring the delicious meal! The next L&L event is tentatively scheduled for April 21, 2016. Representatives from the development industry are welcome to attend; due to limited seating and to receive a detailed invitation, please pre-register through the ADRE Message Center on the home page at www.azre.gov Real Estate Bulletin Page 15 Volume 2016 • Issue 1 Rules and Regulations in Other States (ARELLO Boundaries March 2016 Edition) Continuing Education: Effective January 1, 2016, California AB 345 (Chapter 68, Statutes of 2015) requires licensed real estate brokers to successfully complete a 3-hour course in office management and supervision of licensed activities, as part of their 45-hour continuing education (CE) requirement. The bill also allows salespersons and brokers to complete a CE course that includes information about understanding how to be effectively supervised by a responsible broker or branch manager. Contract Notice: Maryland HB 1421 would require all single-family dwelling sale contracts submitted to a party by a real estate licensee to include a specified notice advising that a real estate purchase is “probably the largest transaction a person will ever undertake”, and that parties should carefully consider technical issues, be sure that the contract expresses their understanding and obtain professional legal, tax and insurance advice. Also, licensees would be required to orally inform buyers of the right to have the contract reviewed by an attorney of their choice. HB 989 would require residential resale contracts to include a notice about deferred charges for public water or wastewater facilities. Commission Payment to Licensed Entities: The Alaska Real Estate Commission has promulgated a new rule, 12 AAC 64.240(e), which allows a real estate broker to pay a fee or commission directly to an associate broker or real estate salesperson or to an associate broker or real estate salesperson doing business as a legal entity, organized and validly existing under the laws of Alaska, provided the ownership of the legal entity is an associate broker or salesperson employed by the broker. The new rule is subject to existing statues regulating the payment of broker commissions; e.g., to unlicensed persons/out or state brokers, and receipt by associate brokers/salespersons only through the employing broker [AS 08.88.401 (b)]. The new rule took effect on December 16, 2015. Property Management Defined: Oklahoma SB 1123 would, in its current form, amend the Oklahoma Real Estate License Code to define “property management” to mean “...the act of management of real estate for another, including collection of rents and security deposits, accounting of fees received for another, advertising real estate for lease or rent, procuring prospective tenants or lessees, negotiating lease or rental terms, and executing lease, rental and property management agreements for a fee, commission or other valuable consideration.” The definition would not apply to owners, or their legal representatives or employees. Teams: According to legislative records, Nebraska LB 678 would officially recognize real estate teams in the Nebraska Real Estate License Act. The bill would define “team” and “team leader” and create supervisory responsibilities for team leaders. The bill resulted from a joint task force between the Nebraska Real Estate Commission and the Nebraska REALTORS® Association. It is anticipated that, if the bill passes, future Commission rules and regulations will further define team responsibilities. Crimes Against Real Estate Licensees: In response to reports of violent crimes against real estate licensees, Florida HB 47/SB 214 would increase the classifications of, and penalties for, various misdemeanor and felony crimes perpetrated against licensees engaged in showing real property or holding an open house. State laws currently enhance the severity of certain crimes committed against law enforcement officers and firefighters, sports officials, code inspectors and the elderly. Mortgage Rescue Fraud: Hawaii SB 2855 amends the state’s Mortgage Rescue Fraud Prevention Act to harmonize with the Federal Trade Commission’s Mortgage Assistance Relief Services Rule [“MARS” rule, 12 C.F.R. part 1015]. The state and federal laws have the same goal of protecting against abusive mortgage relief practices, but take different approaches. SB 2855 adopts the focus of the federal rules on the services to be rendered, rather than the “distressed” (in or near foreclosure) status of the property; and the premise of “results first, payment last” for mortgage rescue services. The bill also would add recordkeeping and other compliance requirements. Proponents assert that the bill would eliminate inconsistencies “...where there should be none, since the MARS Rule imposes a stricter standard and the State is not at liberty to impose a lesser one.” Real Estate Bulletin Page 16 Volume 2016 • Issue 1 BROKERS IN SUBSTANTIVE COMPLIANCE Audit Honor Roll– October thru December, 2015 ABBREVIATIONS USED IN SUBSTANTIVE COMPLIANCE EBAR -= Electronic Broker Audit Review License # Broker's Name Brokerage Audit Type City BR552213000 Bailey, Richard A. Rich Realty, Inc. Onsite Tucson BR006830000 Bamford, Gregory L. Bamford Southwest, Inc. (FN) Onsite Gilbert BR004852000 Broussard, Carolyn M. Carol "B" Realty EBAR Yuma BR624761000 Campos, Leslie A. Copper Ridge Realty EBAR Safford BR031042000 Carpenter, Elizabeth A. Long Realty - Yuma EBAR Yuma BR531414000 Dalton, Natalie E. Harrison Properties, LLC Onsite Phoenix BR568811000 Dziedzic, Heather H. Portrait Real Estate Onsite Scottsdale BR507747000 Ewbank, Miles C. Inverness Onsite Phoenix BR004259000 Fenton, Steven D. Fenton Investment Company, Inc. Onsite Tucson BR109657000 Forst, William "Bill" B. Full Service Properties, Inc. Onsite Cave Creek BR032969000 Genovese, David GPE Commercial Advisors Onsite Phoenix BR013070000 Gould, Don Team Realty Onsite Sun City BR581671000 Gould, Russell "Russ" J. Stonecrest Properties, LLC Onsite Gilbert BR582552000 Guillory-Alicea, Joi G. J.O.I. Property Management & Real Estate, LLC Onsite Goodyear BR555848000 Harrolle, Angela D. Fed Realty Group Onsite Chandler BR540686000 Hasquet, Deann l. Property Solutions Real Estate Onsite Glendale BR104365000 Huey, Mark W. Telis Commerical Real Estate, Inc. Onsite Phoenix BR538092000 Jaeger, Robin Century 21 High Country EBAR Pinetop BR537437000 Johnston, Gary S. Long Realty Green Valley Rentals Onsite Green Valley BR527221000 Jones, Dennis L. D.L. Jones and Associates Onsite Anthem BR582480000 Kays, Brian R. Freestand Realty, LLC Onsite Avondale BR529902000 King, Jana Kings and Associates Realty, LLC Onsite Glendale BR008924000 Koonse, Edward L. North Valley Realty Onsite Gilbert BR033897000 Leedy, Richard R. AXXENT Onsite Glendale BR107624000 Lenderman, Lawrence "Larry" Norris Management Onsite Casa Grande BR005819000 Lorch, Martin BPI Capital Management, Inc. Onsite Phoenix BR513495000 Lucas, Napua E. Lucas & Associates Realty Onsite Glendale Real Estate Bulletin Page 17 Volume 2016 • Issue 1 BROKERS IN SUBSTANTIVE COMPLIANCE Audit Honor Roll– October thru December, 2015 continued... BR564927000 Malozsak, Laszlo "John" Suburban Real Estate Group, LLC EBAR Sahuarita BR540738000 Martin-Denning, Theresa A. NAI Horizon Onsite Phoenix BR628316000 Mathias, Christina I. Arizona's Property Experts Onsite Glendale BR107420000 McCormick, David W. Realty Executives of Flagstaff Onsite Flagstaff BR006337000 McElroy, Dennis J. Landlord Realty and Investments, Inc. Onsite Phoenix BR627418000 McFarlane, Paul A. Western Vistas Onsite Phoenix BR025739000 Meier, Craig M. Homebuyers Solutions, LLC Onsite Phoenix BR576674000 Murry, Stacey H. Kachina Properties Onsite Globe BR549923000 Newman, Mark Newman Realty Onsite Gilbert BR105179000 Nixon, Jamie L. Rent Right Management Solutions, LLC EBAR Prescott BR575466000 Page, Gregory Page CRS Onsite Gilbert BR013033000 Parker, James P. Parker & Associates Realty Onsite Buckeye BR005751000 Pelc, Paulette A. The Argus Real Estate Company Onsite Phoenix BR042884000 Petersen, Robert B. "Brent" Petersen Realty Onsite Mesa BR008835000 Powell, Donna Affiliated Property Management Corp Onsite Gilbert BR111909000 Priest, Stacie R. Squaw Peak Realty Onsite Black Canyon City BR557497000 Rhode, Brian D. Stone Tree Realty Onsite Chandler BR011316000 Rivard, Cheryl L. Corona De Oro Realty Onsite Tucson BR116971000 Rodriguez, Eli E.R. Realty EBAR Yuma BR519827000 Rowland, Barbara N. Rowland Properties, LLC Onsite Tucson BR510726000 Rudolph, Gail Rudolph Enterprises Onsite Tucson BR019595000 Russo, Frank V. Re/Max Professionals Onsite Glendale BR517111000 Schlecht, Amy E. Schlecht Realty, LLC Onsite Paradise Valley BR505248000 Schmaltz, Suzanne W. Northridge Associates EBAR Bullhead City BR526620000 Schwartz, Debra D. Integrity Arizona Real Estate Sales EBAR Lake Havasu City BR007247000 Scott, Floyd W. Century 21- Arizona Foothills Onsite Phoenix BR012281000 Selna, Raymond "Ray" J. Selna & Associates Real Estate & Inv. Onsite Cottonwood BR114703000 Simon, Neil Venture West Real Estate Services, LLC Onsite Tucson BR028921000 Smith, Diana D. Absolute Management, Inc. Onsite Mesa BR559687000 Stanton, William R. William R. Stanton Onsite Gilbert Real Estate Bulletin Page 18 Volume 2016 • Issue 1 BROKERS IN SUBSTANTIVE COMPLIANCE Audit Honor Roll– October thru December, 2015 continued... BR040312000 Thomson, James "Jim" S. Rio Verde Sales and Rental EBAR Rio Verde BR023226000 Thu, Steven W. 4-D Properties, LLP Onsite Tucson BR007438000 Urie, Steven R. Mesa Verde Property Management, Inc. Onsite Gilbert BR630836000 Van Vleck, Michael L. Denali Real Estate, LLC Onsite Mesa BR006591000 Volk, Richard M. Volk Company Onsite Tucson BR111343000 West, Connie K. Mission Hill Management, LLC Onsite Tucson BR023161000 Williams, Todd R. Caballero Property Management, Inc. Onsite Mesa BR100981000 Wilson, Phyllis J. View Realty and Property Management Onsite Tucson BR541188000 Witte, Jason W. The J W Realty Group Onsite Gilbert BR008546000 Wittrig, Dorothy "Dori" A. Sonoran Lifestyle Real Estate Onsite Fountain Hills DISCIPLINARY ACTIONS — October thru December, 2015 ABBREVIATIONS USED IN DISCIPLINARY ACTIONS 1. LG = License Granted 2. C&D = Cease and Desist 3. CFO = Commissioner Final Order 4. ASA = Accelerated Settlement Agreement 5. CO = Consent Order 6. CP = Civil Penalty 7. PL = Provisional License 8. PM = Practice Monitor 9. BA = Broker Acknowledgement 10. ED = Additional Education Name Amundson, Jennifer License Number SA530209000 Brokerage at time of violation Location Summary 11. J&S = Joint & Severally Order Berkshire Hathaway Home Services Arizona Properties Scottsdale, AZ Misdemeanor Conviction for DUI with prior conviction. CO-2year PL, PM, Quarterly Affidavits, 6 hours ED in classroom. Boswell, Shannon Unlicensed 1st American Home Tenders Davenport, FL Unlicensed real estate activitystaging homes for sale. C&D Brontsema, Kathryn SA649890000 My Home Group Real Estate Tempe, AZ Late disclosure of misdemeanor conviction for Obedience to a Police Officer with prior DUI conviction. CO- $750.00 CP, 2year PL, PM, Quarterly Affidavits, 6 hours ED in classroom. Butler Realty Services LLC LC645957000 Butler Realty Services LLC Patricia Butler DB Phoenix, AZ Previous Cease & Desist, license revocation for property management violations. CFO and CO-$6,000 CP, PL, Quarterly Affidavits, $30,000.00 Surety Bond, Monthly financial Affidavits, . Previous C&D Order vacated after Hearing. Butler, Patricia BR024918000 Butler Realty Services LLC Phoenix, AZ Previous Cease & Desist, license revocation for property management violations. CO-$6,000 CP, PL, Quarterly Affidavits, $30,000.00 Surety Bond, Monthly financial Affidavits, . Previous C&D Order vacated. Chao-Garcia, Angel SA525691000 inactive Phoenix, AZ Failure to timely disclose a 2013 misdemeanor conviction for DUI. ASA - $750.00 CP Clarke Location Service Scottsdale, AZ Property management violations CO - $6,000 CP; $30,000 surety bond; 2 year PL; Trust Account affidavits; 18 hours ED in classroom. Clark, Marygrace BR025323000 Real Estate Bulletin Page 19 Volume 2016 • Issue 1 DISCIPLINARY ACTIONS CON’D — October thru December, 2015 Name License Number Brokerage at time of violation Location Clarke Location Services LLC LC564036000 Clarke, Marygrace DB Scottsdale, AZ Coak, Raymond Wayne BR625047000 Hyland Bay Systems Mesa, AZ Davis, Christina SA662037000 Original Davis, Christopher SA660577000 Original Desert Mountain Brokers LLC Summary Property management violations Order CO - $6,000 CP; $30,000 surety bond; 2 year PL; Trust Account affidavits; 18 hours ED in classroom. Surrendered license in lieu of disciplinary action. Phoenix, AZ Disclosure of 4 misdemeanor conviction, Trespass, Shoplifting, Domestic Violence & Assault. CO-2year PL, PM, Quarterly Affidavits. N/A Gilbert, AZ Prior felony conviction for Theft from Elder or Dependent Adult and forgery. CO - 2 year PL, PM, Monthly Affidavits LC650757000 Desert Mountain Brokers Sedona, AZ Trust Account Shortage, CFO - License Revoked after hearing. conversion & commingling, property management violations. Disner, Gail SA648295000 Berkshire Hathaway Home Services Arizona Properties Scottsdale, AZ Received compensation in violation of statute; advertising violation. Dunning, James BROO8560000 Keller Williams Arizona Realty Scottsdale, AZ Failure to supervise, paid CO - $6,000; PL with Quarterly Affidavits, compensation in violation of 12 Hrs ED, 6 hours in classroom. statute, failed to keep and review required records and failed to supervise advertising. Eastlick, Harry I12-0022 Renewal Education Corporation Phoenix, AZ Failure to supervise advertising. CO- $600.00 CP; restrictions on advertising. Elliott, Kendria SA653353000 Original N/A Maricopa, AZ Disclosure of Misdemeanor Assault Conviction. CO- 2 year PL, PM, Quarterly Affidavits. Gomez, Rick SA656535000 Original N/A Mesa, AZ Denial of License due to Other Jurisdiction Sanction CFO -Application for License Denied after hearing. Hardin, Scott BR116446000 Keyland Fine Properties Scottsdale, AZ Trust Account Shortage, C&D ALL real estate activity. conversion & commingling, property management violations. Hegan, Eric SAA660296000 Original Mesa, AZ Prior convictions: Felony convic- CO-2year PL, PM, Monthly Affidavits, tion Aggravated DUI 2010, misde- Support/Counseling meetings 2x month meanor Driving on a suspended / for 2 years. revoke/canceled driver's license 2011 & 2014. Hogan, Casey Tyler SA65985000 Original N/A Tucson, AZ Prior misdemeanor convictions: Under 21 with Liquor in Body, 2009, 201 and 2011; CO- 2 year PL, PM, Quarterly Affidavits, Horan, Holly SA644841000 N/A San Fransisco, CA Late Disclosure, 2015 misdemeanor conviction for DUI. ASA - $400.00 CP Jackson, Cynthia SA554476000 inactive Florence, AZ Untimely disclosure of a 2015 misdemeanor DUI conviction. ASA - $400.00 CP Jett, Dawn BR526648000 Vista View Realty Group San Tan Valley, LLC AZ Failure to disclose material fact and failure to disclose a misdemeanor conviction. CO; $3,000.00 CP, 2 year PL with mandatory quarterly Affidavits, submit all transactions for review, 12 hours ED. Joaquim, Hilda BR007262000 US Investment Realty Phoenix, AZ Conversion of client funds, Misrepresentation, failure to protect client's interests. C&D Kauffman, Kevin SA584080000 Keller Williams Arizona Realty Tempe, AZ Unlicensed activity, receiving CO - $5,000 CP; PL; PM; Quarterly compensation from other than Affidavits, 12 hours ED-6 hours in classemploying broker and in violation room. Real Estate Bulletin Page 20 CO-$2000.00 CP; 12 hours ED with 6 hours in classroom. Volume 2016 • Issue 1 DISCIPLINARY ACTIONS CON’D — October thru December, 2015 Name License Number Brokerage at time of violation Location Summary Order Keyland Fine Properties LLC LC625010000 Keyland Fine Properties Queen Creek, AZ Trust Account Shortage, conversion & commingling, property management violations. C&D Kokoska, Gerald BR014107000 N/A Henderson, NV Felony conviction Structuring Financial Transactions CFO - Broker's license revoked effective immediately Lamar, Charles BR536636000 CREA Real Estate Services, LLC Fountain Hills, AZ Late Disclosure of misdemeanor DUI conviction. ASA - $400.00 CP Leprich, Adam Wayne SA660971000 Original N/A San Tan Valley, AZ Prior convictions: misdemeanor DUI 2010, Failure to Notify Police of an Accident 2013. CO -2 year PL, PM, Quarterly Affidavits. Luce, Jessica BR545958000 Berkshire Hathaway Home Services Arizona Properties Scottsdale, AZ Paid compensation in violation of CO-$2000.00 CP; 12 hours ED with statute; failed to exercise 6 hours in classroom. reasonable supervision. Lyons, Davis Mitchell SA659572000 Original N/A Scottsdale, AZ Convictions CO - 2 year PL, PM, Monthly Affidavits, McAnally, Bonnie SA660468000 Original N/A Mesa, AZ Prior felony convictions for Escape in the Second Degree and Marijuana Possession. CO; 2 year PL, PM, Quarterly Affidavits with mandatory quarterly Affidavits. Norden, Kristopher Original SA660858000 Tucson, AZ Prior misdemeanor convictions: CO-2year PL, PM, Quarterly Affidavits. Liquor to a minor 2005,off road operation 2007, criminal nuisance 2009, DUI 2010. Paipa, Brandy SA655934000 Original N/A Paulden, AZ Prior convictions: misdemeanor Possession of a Forgery Device and Theft, 2010 CO-2 year PL, PM, Quarterly Affidavits Parmelee, John BR544447000 Lincoln Eastern Management Corp. Phoenix, AZ Failed to exercise reasonable supervision; unlicensed activity by Lincoln Eastern CO-$6000.00 CP, 2 yr. PL, Quarterly Affidavits, 12 hours ED. Pepenelli, Nicholas SA641517000 Pro Star Realty Phoenix, AZ Late Disclosure of misdemeanor conviction for trespass. CO-$400.00 CP, 2 year PL, PM, Quarterly Affidavits, 12 hours ED 6 hours in classroom. Peterson, Erik BR521957000 Desert Mountain Brokers Sedona, AZ Trust Account Shortage, conversion & commingling, property management violations. CFO - Licensed Revoked after hearing. Peterson, Vicki SA541218000 Original N/A Phoenix, AZ Unresolved disciplinary action for CO - 2 year PL; PM, Quarterly Affidavits, ED requirements when previously 24 hours ED 12 hours in classroom. licensed. Previous license revoked. Powell, Yvonne BR510033000 Keller Williams Arizona Realty Tempe, AZ Failure to supervise, paid compen- CO - $6,000; PL with Quarterly sation in violation of statute, Affidavits, 12 Hrs. ED, 6 hours in classfailed to keep and review required room. records and failed to supervise advertising. Rommes, Rosemarie SA650001000 Elizabeth Arizona Premier Realty Homes and Land Glendale, AZ Late Disclosure of a 2015 misdemeanor conviction for Selling or Giving Liquor to Underage Person. Sacks, Craig SA624194000 inactive Phoenix, AZ Late disclosure of 2010 CO - $3,000 CP; PL; PM; Quarterly misdemeanor convictions for DUI Affidavits; 12 Hours ED, 6 in classroom. and Extreme DUI; false application. Sales & New Development Unlicensed Schonwit, Karen SA640934000 Tierra Antigua Realty LLC Tucson, AZ Late Disclosure of 2014 misdemeanor conviction for DUI. Sgarabaika, Patricia SA569787000 N/A Unresolved disciplinary action for ASA - $500.00 CP ED requirements when previously licensed. Real Estate Bulletin Bullhead city, AZ Failure to comply with a CO Phoenix, AZ Page 21 ASA - $400.00 CP CFO - after hearing; CP $1000.00 ASA - $750.00 CP Volume 2016 • Issue 1 DISCIPLINARY ACTIONS CONTINUED Name License Number Brokerage at time of violation Location Summary Order Shandera, Margaret "Peg" BR517293000 Shadow Mountain Realty Cottonwood, AZ Conversion of trust account funds, C&D property management violations Silva, Jessica Marie SA654799000 Keller Williams Arizona Realty Scottsdale, AZ Smith, Deborah Ann SA518497000 expired Original for Broker's License. Cottonwood, AZ Late disclosure of misdemeanor CO-CP $750, 2 year PL, PM, Monthly convictions for DUI and Disorderly Affidavits. Conduct per Criminal Violence on 1-7-14 Sniadanko, Brian SA651997000 Realty One Group Phoenix, AZ Tackett, Marissa SA554360000 Desert North Realty LLC Scottsdale, AZ Tammen, Joshua SA660169000 Original Venezia, James SA574989000 Keyland Fine Properties Queen Creek, AZ Trust Account Shortage, conversion & commingling, property management violations. Weaver, Fredrick "Fred" SA554039000 Keller Williams Realty Arizona Tempe, AZ Unlicensed activity, receiving CO - $5,000 CP; PL; PM; Quarterly Affidavits, compensation from other than 12 hours ED -6 hours in classroom. employing broker and in violation of statute, advertising violations. Whitfield, Merry Evelyn SA661399000 Original Phoenix, AZ Felony conviction Armed Robbery CO-2year PL, PM, Quarterly Affidavits. 1997. Phoenix, AZ Misdemeanor Conviction for DUI with prior misdemeanor convictions; drug paraphernalia 2009 and public consumption 2012. CO-2year PL, PM, Quarterly Affidavits, Support/Counseling meetings 2x month for 2 years, 6 hours ED in classroom. Receiving compensation from CO- $1,000 CP, 2year PL, PM, Quarterly Affidaother than the employing broker. vits, 6 hours ED in classroom. Late Disclosure of a misdemeanor CO; $400 CP, obtain valid Arizona conviction for Criminal Damage. gerprint Clearance Card w/I 45 days. Fin- Prior misdemeanor convictions: CO-2year PL, PM, Quarterly Affidavits. DUI 2006, Open alcohol container 2006, reckless driving 2008, urinating in public 2011. C&D Williamson, Frederic SA579896000 Original N/A Phoenix, AZ 2013 felony conviction for Aggra- CO - PL; PM, Quarterly Affidavits, Participation vated Assault; previous license in Support/Group Counseling 2x month for 2 revoked in 2013 for C.E. years. Wilmeth, Maria Unlicensed Properties by Sunridge LLC Scottsdale, AZ Unlicensed property management C&D activity. Wright, Colter Ray SA650466000 LT Holding Company dba Glendale, AZ Traw Realty Real Estate Bulletin Late Disclosure of 2015 misdemeanor conviction for Reckless Driving. Page 22 ASA - $400 CP Volume 2016 • Issue 1 ADRE CALENDAR OF EVENTS HOLIDAYS ADRE will be closed on Memorial Day, Monday, May 30, 2016 ADVISORY BOARD MEETING The next Real Estate Advisory Board meeting will be May 18, 2016 in the Commissioner’s Conference Room Arizona Department of Real Estate, 2910 N. 44th Street, Phoenix, Arizona 85018. All members of the public are welcome to attend. EDUCATION ADVISORY COMMITTEE The next Education Advisory Committee meeting will be June 14, 2016 in the Commissioner’s Conference Room Arizona Department of Real Estate, 2910 N. 44th Street, Phoenix, Arizona 85018 All members of the public are welcome to attend. LEARN AND LUNCH The next Learn and Lunch meeting will be April 21, 2016 in the third floor Training Room. Arizona Department of Real Estate, 2910 N. 44th Street, Phoenix, Arizona 85018 Please pre-register through the ADRE Message Center on the home page at www.azre.gov Real Estate Bulletin Page 23 Volume 2016 • Issue 1 Official Publication ARIZONA DEPARTMENT OF REAL ESTATE 2910 N. 44th St, Suite 100 Phoenix, Arizona 85018 ADRE welcomes two new Licensing Services Staff members! Juliana Manzanarez, Customer Services Representative II Ayla Hopper, Customer Representative II Personnel Announcement The ADRE is excited to announce that Chief of Staff, Sarah Dobbins has accepted a new role which highlights her extensive knowledge and expertise with personnel and Human Resources policies and procedures. Ms. Dobbins will serve as the HR Specialist for the three Cabinet agencies in the Sunstate office building, which is the current location of ADRE. The agencies Ms. Dobbins will be serving are the Department of Real Estate, Department of Insurance and the Department of Financial Institutions. This is not only an opportunity for Ms. Dobbins to expand her skills within the State, but also an area where a service model can be built to create even greater efficiencies in State government. The ADRE operated with a shared service model for Legislative services for over three years. To request Commissioner Lowe for an event or speaking engagement please contact Abby Hansen, ahansen@azre.gov or Louis Dettorre, ldettorre@azre.gov. Real Estate Bulletin Page 24 VOLUME 2016 - ISSUE 1 The Periodic Bulletin from the Arizona Department of Real Estate An official publication of the State of Arizona DOUGLAS A. DUCEY Governor JUDY LOWE Commissioner Real Estate Advisory Board Kimberly Clifton, Chair Frank Dickens, Vice - Chair Karen Bohler Carla Bowen Charles Bowles Bill Gray Nedra Halley Bruce A. Jacobs Nicole LaSlavic Scott Peterson Volume 2016 • Issue 1