2010-11 T RANSIT O N -B OARD
S URVEY F INAL R EPORT

Developed by:

December 2011

2010-11 Transit On-Board Survey

TABLE OF CONTENTS
EXECUTIVE SUMMARY ................................................................................................ 2
SECTION 1:

Survey Design ....................................................................................... 4

SECTION 2:

Sampling Procedures ............................................................................ 7

SECTION 3:

Pilot Test .............................................................................................. 13

SECTION 4:

Survey Administration and Team Organization ..................................... 17

SECTION 5:

Geocoding Process ............................................................................. 27

SECTION 6:

Data Review Process (QA/QC) ............................................................ 30

SECTION 7:

Data Expansion Process ...................................................................... 35

SECTION 8:

Selected Findings ................................................................................ 41

SECTION 9:

Analysis of Trends ............................................................................... 73

SECTION 10: Lessons Learned ................................................................................. 80
Printed Appendices
APPENDIX A: Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail) ...... A-1
APPENDIX B: Results by Type of Service (Local, Express, Circulator, etc.) .............. B-1
APPENDIX C: Survey Instruments in English and Spanish ........................................ C-1
APPENDIX D: Tablet PC Screenshots ....................................................................... D-1
APPENDIX E: Data Dictionary ................................................................................... E-1
APPENDIX F: Activity Center Analysis ..................................................................... F-1
Electronic Appendices (available on CD ROM only)
APPENDIX G - Part 1: High Volume Bus System Expansion Factors and Ridership Data
APPENDIX G - Part 2: All Other Bus System Expansion Factors and Ridership Data
APPENDIX H: Rail System Expansion Factors and Ridership Data
APPENDIX I:

Detailed Sampling Plan Showing How Sampling Goals Were Set

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EXECUTIVE SUMMARY
Valley Metro conducted a transit on-board survey between October 2010 and February
2011. The purpose of the survey was to better understand the travel pattern of transit
users in the metropolitan Phoenix area, particularly the impact that light rail has had on
regional travel patterns. The primary objectives for the survey were to:
1. Collect data on transit ridership as part of the “Before and After Assessment of
Light Rail” as required by the Federal Transit Administration (FTA) Final Rule
on Major Capital Investment Projects. The “Before Survey” was conducted in
2007. This survey provided the “After” data.
2. Update travel pattern data for the region’s travel demand computer model to
reflect current transit system ridership.
The survey, which included nearly 100 bus routes and all light rail stations, was the
largest and most comprehensive origin and destination survey ever conducted by Valley
Metro. The goal was to obtain useable surveys from approximately 13,750 passengers.
The actual number of usable surveys was 14,665. Of the useable surveys, 4,213 were
completed with light rail passengers and 10,442 were completed with bus passengers.
The magnitude of the survey will allow regional planners to better understand the needs
and travel patterns of many specialized populations. For example, the final database
contains responses from:
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more than 6,200 people who do not have cars
more than 1,500 people under age 18
more than 800 people age 60 or older
nearly 6,000 students, including more than 3,900 college/university students
nearly 1,800 students in grades K-12
more than 3,100 people living in households with incomes of less than $10,000
per year
more than 8,600 people who were employed full or part time
nearly 2,800 people who were not employed but were seeking work

Major Findings
Ridership reports show that there are approximately 250,000 transit boardings per day or
1.25 million boardings during a typical 5-day work week. By providing residents with a
reliable mode of transportation, the region’s transit system is having a positive impact on
traffic flow and air quality by reducing the number of trips that would have otherwise been
completed by car. Some of the major findings from the survey are described below:

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Transit Users Are Using Public Transit More Often. Among those who had
been using public transit in the metropolitan Phoenix area at least two years, sixtyone percent (61%) reported that they were using public transportation more often
than they did two years ago. Among light rail users, 80% reported that they were
using public transit more often than they were two years ago before light rail
began operations. The high percentage of light rail users who reported using
public transit more often suggests that light rail has significantly enhanced the
attractiveness of public transportation in the region.

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Public Transit Is Important to the Region’s Economy. More than one-third
(35%) of all transit trips represented in the survey either began or ended at work.
When asked to report their employment status, more than three-fourths (79%) of
those surveyed indicated that they were currently employed or seeking work.
Among those seeking work, one-third (33%) indicated that they could not have
completed their trip if public transportation were not available. Another 11%
indicated that they did not know how they would have completed their trip if public
transit had not been available.

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Public Transit Is Important to Education in the Region. Thirty-eight percent
(38%) of those surveyed identified themselves as students, which explains the
reason that twenty-nine percent (29%) of all transit trips represented in the survey
either began or ended at a college/university or a grade school. On a typical
weekday, more than 70,000 school-related trips are completed on public
transportation in the metropolitan Phoenix area. If public transportation were not
available, 23% of the students surveyed indicated that they would not have been
able to get to school. Another 10% did not know how they would have gotten to
school if public transit had not been available.

•

The Demographic Profile of Public Transit Riders Has Changed Since the
Introduction of Light Rail.
o

Transit users are more likely to live in households earning $50,000 or
more per year. Before light rail service began, one in seven transit users
(14%) had an annual household income of $50,000 or more. After light
rail service began, nearly one in five (19%) transit users had an annual
household income of $50,000 or more.

o

Transit users are more likely to own a vehicle. Before light rail service
began, 49% of transit users had at least one vehicle in their household.
After light rail service began, 53% had at least one vehicle.

o

Transit users are more likely to be students. Before light rail service
began, 27% of the region’s transit users were students. After light rail
service began, 38% of the region’s transit users were students.

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SECTION 1: SURVEY DESIGN
Survey Development Process
Valley Metro assembled a technical advisors committee (TAC) to help guide the project to
ensure that the survey design would meet a wide range of regional data needs. The TAC
included representatives of the following organizations: Valley Metro, the Maricopa
County Association of Governments, Metro Light Rail, the City of Phoenix, the City of
Tempe, the City of Glendale, the City of Scottsdale, and others.
The survey development process began by having members of the TAC review the
content of Valley Metro’s 2007 Transit On-Board Survey. Since one of the objectives for
the 2011 survey was to assess changes in ridership patterns as a result of the
introduction of light rail service, many of the questions from the 2007 survey were
included on the 2011 survey.
After four iterations of input from members of the TAC, all members of the committee
were comfortable with the content of the survey. At that point the survey instrument was
shared with representatives of the Federal Transit Administration (FTA) to ensure all
Federal requirements and expectations for the design of the survey were met. All of the
suggestions from the FTA staff were incorporated into the final version of the survey.

Types of Data Collected
The final version of the survey was slightly longer than was originally anticipated. To
ensure the length of the survey did not negatively affect the response rate, the survey
questions were divided into two categories: “required” and “desired” data as described
below.
Required data involved questions for which a response from a respondent was required
in order for the survey to be considered complete. The data that were “required” to fulfill
the contractual requirements of the project are listed below:
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Type of place where the trip began
Address where the trip began
Mode of access to the transit system
Boarding location
Alighting location
Transfers used to get to and from the route/station where the survey was
administered

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Mode of egress from the transit system
Destination address
Type of place where the trip ended
The respondent’s home address
Number of operational vehicles available in the household
Number of occupants in the respondent’s household
Number of adults in the respondent’s household
Number of workers (employed persons) in the respondent’s household
Respondent’s employment status
Respondent’s student status
Respondent’s driver’s license status
Age of the respondent
Annual household income
Time of day the survey was completed

Desired data involved questions for which a response from a respondent was desired,
but was not required in order for the survey to be considered complete.
“Desired”
questions were to be asked of all respondents who had time to complete the full survey.
Although these questions could be skipped if a respondent did not have time to complete
the full survey, more than 90% of the respondents completed all of the “desired”
questions. The data that were considered to be “desired” are listed below:
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Distance walked from the origin to the transit system (if applicable)
Distance walked from the transit system to the destination (if applicable)
Park and ride location (if applicable) on either end of the trip
Carpool size (if applicable) on either end of the trip
How long the respondent had been using public transportation
How the frequency of transit use has changed over the past two years
Why respondents started using public transit
How respondents get transit schedule information
Fare payment method
How the respondent would make the trip if public transit were not available
The respondent’s race/ethnicity
Gender of the respondent
Name of the school where the respondent attends college or school (if
applicable)

Other data was added after the survey was administered. The most important type
of data that was added following the administration of the survey involved the purpose
of the respondent’s trip. The purpose of the trip was determined by the types of
destinations that were visited by the respondent. The purpose of the trip was
classified as one of eight trip purposes that are used by the region’s travel demand
model:
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Home-Based Work (HBW): trips that began at home and ended at work or
began at work and ended at home.

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Home-Based Shopping (HBS): trips that began at home and ended at a
shopping area or began at a shopping area and ended at home. If the respondent
worked at a shopping area, the trip was classified as a HBW trip.

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Home-Based College (HBC): trips that began at home and ended at a
college/university or began at a college/university and ended at home. If the
respondent worked at a college/university, the trip was classified as a HBW trip

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Home-Based School (HSL) trips that began at home and ended at a K-12 school
or began at a K-12 school and ended at home. If the respondent worked at a K-12
school, the trip was classified as a HBW trip

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Home-Based Medical (HBM): trips that began at home and ended at a medical
facility (hospital/doctor’s office) or began at a medical facility and ended at home.
If the respondent worked at a medical facility, the trip was classified as a HBW trip

•

Home-Based Airport (HBA): trips that began at home and ended at an airport or
began at an airport and ended at home. If the respondent worked at an airport,
the trip was classified as a HBW trip

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Home-Based Other (HBO): trips that began at home and ended at any other
location not previously listed or began at any location not previously listed and
ended at home.

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Non-Home-Based (NHB): trips that did not begin or end at home.

Descriptions of the Survey Instruments
The survey instrument was designed to be administered as a face-to-face interview using
tablet PC’s and printed surveys.
Printed surveys were printed on heavy card stock for easy distribution and completion.
The printed surveys were available in both English and Spanish. Bilingual surveyors were
also hired to administer the surveys on tablet PC’s in Spanish.
While most respondents completed the survey during their trip, postage-paid return reply
envelopes were available for riders who did not have time to complete the survey during
their trip. Riders could return the survey by mail or complete the survey on the Internet
by going to a website that was printed on the envelope. Each survey contained a serial
number that was used by ETC Institute to track the route and sequence in which surveys
were completed.
Copies of the printed survey materials are provided in Appendix C of this report.
Screen shots that show how the survey questions appeared on the tablet PCs are
provided in Appendix D of this report.

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SECTION 2: SAMPLING PROCEDURES
Sampling Goals
In order to ensure that the distribution of completed surveys mirrored the actual
distribution of riders who use the region’s transit system, Valley Metro established
proportional sampling goals for each bus route and light rail station as shown below.
Table 2.1
Type of Route
Local Routes
Neighborhood Circulators/Collector Routes
Rural Routes
Express Routes
Rapid Routes
Rail Stations

% of Riders to Be Surveyed
4.75%
4.75%
4.75%
15%
15%
10%

The sampling goals for the survey were set by applying the sampling rates shown in the
table above to the August 2010 average weekday ridership for each bus route/light rail
station. The goals and the actual number of “complete and useable surveys” are provided
in Table 2.2 (see below and on the following pages).
Table 2.2

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Table 2.2 (continued)

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Table 2.2 (continued)

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Table 2.2 (continued)

Sampling Goals Were Met On All Routes. The number of complete and useable
surveys was within 10% of the goal (or 10 if the sampling goal was less than 100) on all
bus routes and all light rail stations that were included in the survey. A survey was
considered “complete” if all of the contractually required information was collected. A
survey was considered “useable” if it met 100% of the quality assurance and quality
control tests that were applied to each record. Overall, the total number of “complete and
useable surveys” exceeded the contractual requirements by more than 900 surveys.

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Methods for Selecting Survey Participants
In addition to setting specific goals for the number of surveys that were completed on
each route/station, the consultant, in coordination with Valley Metro developed specific
guidelines for selecting survey participants to ensure that the participants would be
randomly selected. The processes for selecting survey participants at light rail stations
and on bus routes are described below:
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Light Rail System. Interviewers were positioned at the entry areas to the fare
zones of the light rail stations. As passengers approached the entry areas, every
third person was asked to participate in the survey. This was done to ensure that
participants were selected at random. If a passenger agreed to participate in the
survey, the interviewer would administer the survey. When needed, the
interviewer would walk with the passenger and even board the train until the
survey was completed. If the survey was not completed before the train departed,
the interviewer would ride the train with the passenger until the survey was
completed.

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Bus System. A random number generator was used to determine which
passengers were asked to participate in the survey after boarding a bus. If four
people boarded a bus, the tablet PC randomly generated a number from 1 to 4. If
the answer was 2, the second person who boarded the bus was asked to
participate in the survey. If the answer was 1, the first person was asked to
participate in the survey, and so forth. The selection was limited to the first four
people who boarded a bus at any given stop to ensure the interviewer could keep
track of the passengers as they boarded. For example, if 20 people boarded a
bus, the tablet PC program would randomly pick one of the first four people for the
survey.

Other Techniques that Were Used to Manage the Sample
Some of the other techniques that were used to manage the sample are described below
and on the following page:

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Daily Reviews of Interviewer Performance.
At the end of each day, the
research team evaluated the performance of each interviewer. This included a
review of the characteristics of the passengers that were interviewed with regard
to age, gender, race, the number of reported transfers, the number of “required
data” fields that were completed, the number of “desired data” fields that were
completed, and the average length of each interview. These daily reviews
allowed the research team to provide immediate feedback to interviewers to
improve their overall performance. It also allowed the research team to quickly
identify and remove interviewers who were not conducting the survey properly.

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Oversampling of High Volume Bus Stops. Valley Metro identified high volume
boarding locations along each route (such as schools and major employment
centers) prior to conducting the survey on each route. To ensure that these
locations were not under-represented during the on-board survey, the Valley
Metro consultant had interviewers conduct surveys at these stops while
passengers were waiting to board the bus. The sample selection procedures that
were used for surveys that were conducted at bus stops were the same as those
used at rail stations.

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Management of the Sample by Time of Day. In addition to managing the total
number of surveys that were completed for each route/station, the Valley Metro
consultant also managed the number of surveys that were completed during each
of the following four time periods: AM Peak (6am-10am), Midday (10am-2pm),
PM Peak (2pm-6pm), and all other hours (before 6am and after 6pm). These four
time periods correspond to time periods that are used for regional travel demand
forecasting. This was done to ensure that the number of completed surveys for
each time period would adequately support data expansion requirements for
travel demand modeling. The data expansion process is described in Section 7
of this report.

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SECTION 3: PILOT TEST
ETC Institute conducted a pilot test of the Valley Metro Regional On-Board Transit
Survey in late September 2010. The purpose of the pilot test was to assess all aspects
of the survey including: survey design, sampling methodology, survey implementation,
and data processing tasks.

Routes/Stations Involved
The pilot test was administered on eight bus routes and at two light rail stations from 7am
to 5pm. The routes and stations that were included in the pilot test are listed below:
Bus Routes
• Route 0 (Central)
• Route 3 (Van Buren)
• Route 40 (Apache-Main)
• Route 62 (Hardy-Guadalupe)
• Route 72 (Scottsdale-Rural)
• DASH Circulator
• Orbit Earth Circulator
• Route 521 (Tempe Express)
Light Rail Stations
• Central Station
• Tempe Transit Center

Personnel and Training
A team of 16 personnel administered the Pilot Test. This included three senior
managers: the Project Manager (Chris Tatham) and two field supervisors (Aaron Hekele
and Andrew Kolcz). The other positions and number of personnel that were included on
the survey team during the pilot test are listed below:
Position
Project Team Leader
Assistant Team Leader
Team Data Specialist
Interviewers/Counters
Total Personnel

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Number of Personnel
1
1
1
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Training
All interviewers who conducted the pilot test participated in two days of training prior to
the pilot test. The training activities that were covered included:
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An introduction to the project (purpose, scope, etc.).

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Training to use the tablet PCs.

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On-site reconnaissance of the routes and stations that were included in the pilot
test. Team members rode each bus route that was included in the pilot test
multiple times. Team members recorded all possible stops for each route and
developed/tested templates for collecting ridership data.

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Survey administration and sampling procedures.

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Practical exercises to ensure that all interviewers were technically competent to
perform all tasks that would be required in the field.

Results of the Pilot Test
The pilot test was administered to a total of 410 riders. Of these 322 completed the
survey on tablet PCs. The remaining 88 surveys were completed on paper surveys.
Each of the aspects of the pilot test that were assessed is described below.
Assessment of Staff
The overall quality of the staff for the pilot test was excellent. Approximately half of the
people who participated in the pilot test had prior experience with the administration of
on-board surveys. Of the 17 interviewers who were initially recruited for the pilot test,
only one was dismissed for not being technically competent. The remaining 16 people
were able to quickly understand and demonstrate the ability to perform the tasks
required.
Assessment of Survey Design
Based on the results of the pilot test, a few revisions to the survey instrument were
recommended. The most significant revisions are listed below and on the following page:
1) The questions to capture the respondents name and phone number were moved
to the end of the survey on the tablet PC version of the survey. This information
was initially captured at the beginning of the survey, but interviewers found
themselves spending too much time explaining the reason they needed the
person’s name and phone number, which reduced the amount of time available to
administer the survey.

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2) The questions about the person’s usage of transit in the Phoenix area were
reworded. The original question asked if the respondent had started using transit
during the past two years. Since many people (especially students) were new to
the area, this question was confusing since they had not lived in the area at least
two years. The question was changed to “how many years have you been using
transit in the Phoenix area?” to improve the quality of the responses to the
question.
3) Response choices for the reason riders started using public transit during the past
two years were added to the survey because some of the reasons that were
mentioned during the pilot test were not originally included on the survey. The
reasons that were added included:
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Started going to school
Lost my job
Lost my car

4) A question was added to the end of the survey to see if the person had made or
will make the same trip in exactly the opposite direction at another time during the
day. Respondents who had completed the survey previously in the day did not
want to complete the survey again during their return trip, so this question was
added to capture trips that would otherwise not be reported.
Assessment of Sampling Procedures
There were no problems with the sampling procedures. The process for randomly
selecting riders on buses and at light rail stations as described in Section 2 worked very
well.
Assessment of Ridership Counts
As part of the pilot test, ETC Institute tested the manual counting units that were to be
used on buses to count boardings and alightings along each route. GPS enabled tablet
PCs were used to record the following information each time a bus stopped: the location
(latitude/longitude coordinates), time of day, number of boardings, and number of
alightings. The accuracy of the counts by location was very good based on a review of
the locations that were plotted on maps at the completion of the pilot test. Based on the
results of the pilot test, the research team concluded that the GPS enabled tablet PCs
would be an accurate method of tracking boarding and alighting counts for the main
survey.
Assessment of Survey Length
The survey length was assessed for both the tablet PC and printed versions of the
survey. The findings for each version are described below:
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Tablet PC. The time it took survey participants to fully complete the survey on a
tablet PC ranged from a minimum of 2 minutes and 47 seconds to a maximum of
12 minutes and 16 seconds. The average time was 4 minutes and 38 seconds.

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Printed Survey. Two versions of the printed surveys were developed. A fourpage version that had more white space and a two-page version printed on legalsized paper.

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Of the 50 persons who were given the four-page printed version of the
survey, only 2 people completed the survey in less than 5 minutes. The
average respondent completed the survey in 10 minutes and 21 seconds.

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Of the 50 persons who were given the two-page printed version of the
survey, five people completed the survey in less than 5 minutes. The
average respondent completed the survey in 8 minutes and 17 seconds.

The two-page version seemed to work better because it appeared to be shorter to
respondents. For this reason, Valley Metro decided to use the two-page version
of the survey.
Assessment of Survey Participation.
Overall, 85% of the riders who were asked to complete a survey agreed to participate.
Among those who agreed to complete the survey, 92% indicated they had time to
complete the full version of the survey; 8% indicated that they did not have time to
complete the full version of the survey.
Assessment of Survey Quality
The survey database from the pilot test contained a total of 410 records that were
substantially completed and geocoded to X, Y coordinates. The quality of survey data
obtained through different methods is compared in Table 3.1 below.

Method of Administration
Tablet PC

Paper
(administered on board)
Paper
(returned by mail)

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Table 3.1
# Who Had
# Who
Time to
Started the Complete the
Survey
Survey

# Surveys
that were
Fully
Useable

% of Complete
Surveys that
Were Fully
Useable

372

344

322

94%

100

86

79

92%

43

10

9

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SECTION 4: SURVEY A DMINISTRATION
Recruiting and Training Interviewers
Assembling a team of high quality interviewers was one of the most important steps in the
survey administration process. For this project, ETC Institute complemented its team of
professional interviewers with temporary interviewers who were recruited by a local
staffing agency in the Phoenix area.
Surveyors were required to have a familiarity with the service area, a solid work history,
ability to work with the public, a professional attitude and appearance, and an ability to
operate a tablet PC. Each surveyor was required to attend ETC Institute’s two-day
training session. During these training sessions, surveyors were taught how to operate
the tablet PCs and GPS-based ridership counters, how to approach riders, sampling
procedures, survey etiquette, and how to deal with various situations that could be
encountered during a survey. The training included role-playing and one-on-one tutoring
with ETC Institute team leaders. Once the initial training was complete, surveyors spent
several days under the supervision of a team leader, who assessed each surveyor’s
ability to properly conduct surveys. Surveyors who did not demonstrate proficiency in all
of the required tasks were released.

Organization of the Survey Team
The survey was administered by five teams who were directly supervised by the project
manager. The key individuals who oversaw data collection in the field are listed below.
All of these people had at least three years of experience managing on-board surveys in
the field.
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Leadership Team:
o Project Manager – Chris Tatham
o Assistant Project Manager – Andrew Kolcz
Team Leader (Bus) – Grace Grimm
Team Leader (Bus) – MG Casey
Team Leader (Bus) – Laurel Vine
Team Leader (Rail) – Aaron Hekele

The organizational structure of each team is described below.
Leadership Team. The leadership team consisted of the project manager, assistant
project manager, and 2-3 support personnel. The leadership group was responsible for
reviewing the performance of each team and ensuring that the sampling goals for each
route/station were met. The leadership team operated from centralized locations, such
as a rail station or transit center, so that the performance of all teams could be evaluated.

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The selection of bus routes and rail stations to be surveyed each week was carefully
planned to ensure the leadership group could directly interface with all routes as they
were being surveyed.
Bus Teams. Teams 1, 2, and 3 focused their efforts on the administration of surveys on
an average of two bus routes per day.
Each of the bus team leaders supervised a group of approximately 10 surveyors per day.
Interviewers were typically deployed on at least two buses running in opposite directions
as shown in Table 4.1 below.
Table 4.1

Typical Deployment of Bus Survey Teams
Route 1
Bus 1 (Northbound then Southbound):
• Lead interviewer
• Support interviewer
• Boarding/alighting counter
Route 2
Bus 1 (Eastbound then Westbound):
• Lead interviewer
• Support interviewer
• Boarding/alighting counter

Bus 2 (Southbound then Northbound):
• Lead interviewer
• Support interviewer

Bus 2 (Westbound then Eastbound):
• Lead interviewer
• Support interviewer

On high volume routes, interviewers may have been deployed on up to four buses on a
route. On low volume routes, interviewers may have been deployed on just one bus
serving the route. One person on each route was assigned to record boarding and
alighting data.
The responsibilities for each of the positions on the bus team are described below.
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The team leader was responsible for ensuring that interviewers were properly
trained, equipping interviewers to conduct surveys, scheduling interviewers,
inspecting work, and reviewing the data collected before submitting the data to the
leadership team at the end of the day.

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The lead interviewer was responsible for administering surveys and overseeing
survey operations on his/her assigned bus. This included downloading the data
from tablet PCs and submitting the data to the Team Leader.

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The support interviewer was responsible for conducting interviews. Most of the
support interviewers spoke both English and Spanish.

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•

One person was assigned to
conduct boarding and alighting
counts on each route. The
boarding / alighting counter
used a GPS equipped tablet
PC to record the number of
riders who boarded and
alighted the bus at each stop.
A screen shot of the tablet PC
program that was used to
record the information is shown
in Figure 4.1 to the right. The
results of the boarding and
alighting counts were used to
support the expansion of the
data as described in Section 7
of this report.

Figure 4.1

Light Rail Team. The rail team leader supervised a group of approximately 12 surveyors
per day. The rail team typically administered the survey to passengers traveling in both
directions at two stations per day as shown in Table 4.2 below.
Table 4.2

Typical Deployment of Rail Survey Team
Station 1
Eastbound:
• Lead interviewer
• Support interviewer
• Support interviewer

Westbound:
• Lead interviewer
• Support interviewer
• Support interviewer

Station 1
Eastbound:
• Lead interviewer
• Support interviewer
• Support interviewer

Westbound:
• Lead interviewer
• Support interviewer
• Support interviewer

At high volume stations, as many as 12 interviewers may have been used. At low volume
stations as few as 3 interviewers may have been used. The responsibilities for each of
the positions on the rail team are described below and on the following page:
•

The team leader was responsible for ensuring that interviewers were properly
trained, equipping interviewers to conduct surveys, scheduling interviewers,
inspecting work, and reviewing the data collected before submitting the data to the
leadership team at the end of the day.

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•

The lead interviewer was responsible for administering surveys and overseeing
survey operations at his/her her assigned location. This included downloading the
data from tablet PCs and submitting the data to the Team Leader.

•

The support interviewer was responsible for conducting interviews. Most of the
support interviewers spoke both English and Spanish.

Survey Administration Procedures
Timing of the Survey. The survey was administered during weekdays (TuesdayThursday) from October 4, 2010 thru February 17, 2011 with the exception of Veterans
Day, Thanksgiving, and winter breaks for colleges/schools from December 15, 2010 January 24, 2011.
The survey was administered at the time of day that coincided with the hours that each
route was operational. This was to ensure that the administration of the survey began
prior to peak ridership levels in the morning and continued after peak ridership levels in
the evening. Although the administration of the survey began as early as 5am and
continued as late as 9pm on some routes, most surveys were administered between the
hours of 6:00am – 7:00pm.
The project manager coordinated with each transit agency to verify the hours of operation
for each route. One week before the survey was scheduled to be conducted, the number
of buses to be ridden were assigned to each route. Final staffing assignments were
made at that time to ensure that an adequate number of interviewers were assigned.
The procedures for administering the survey are listed below:
•

Prior to the Administration of the Survey:
Route Reconnaissance. The team leader for each route conducted a physical
reconnaissance of the route. This review included:
o

o
o

Ensuring that the stops previously identified matched the route actually
being driven. This was done to ensure boarding and alighting data at each
stop along the route were being recorded correctly.
Identifying large employers and schools along the route, which may have
impacted ridership patterns at certain times of the day.
Assessing whether a high percentage of the riders did not speak English; if
more than 10% of the riders did not speak English, provisions were made
to have bilingual interviewers on the route.

Education/Public Awareness. In order to increase participation in the survey,
Valley Metro posted signs and recorded announcements on buses and at rail
stations that explained the importance of the survey. The signs were posted on
buses, and at light rail stations one week before the survey was conducted. A
website was also created to provide riders with more information about the survey.

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•

During the Administration of the Survey. Interviewers selected people for the
survey in accordance with the sampling procedures that are described in Section
2 of this report. Once a surveyor had selected a person for the survey, the
surveyor did the following:
o

Approached the person who was selected and asked him or her to
participate in the survey.

o

If the person refused, the interviewer ended the survey, but the refusal was
recorded on the tablet PC so Valley Metro could assess the overall
response rate to the survey.

o

If the person agreed to participate, the interviewer asked the respondent if
he/she had at least five minutes to complete the survey.
•

If the person did NOT have at least five minutes, the surveyor
asked the person to provide his/her boarding location, alighting
location, name, and phone number. The surveyor then gave the
respondent a printed copy of the survey with a return reply
envelope. The interviewer told the respondent to return the survey
by mail or on-line at the survey website within the next two days. A
serial number that was printed on the survey was entered into the
tablet PC to allow the research team to track whether or not the
respondent completed the survey. If the survey was not returned
to ETC Institute by mail or on-line within five days, a phone
interviewer from ETC Institute’s call center contacted the
respondent and asked him/her to provide the information by phone.
This methodology ensured that people who completed “short-trips”
on public transit were well represented.

•

If the person had at least five minutes, the surveyor began
administering the survey to the respondent as a face-to-face
interview using a tablet PC. After all of the “required” questions
had been answered, the interviewer asked the respondent if he or
she had 2-3 more minutes to complete the “desired” questions. If
the respondent agreed, the surveyor then asked the remaining
questions on the survey. In situations where the administration of
the survey by tablet PC was not practicable, a printed copy of the
survey was used. When a printed copy of the survey was
completed, the interviewer still conducted a face-to-face interview
with the respondent after the respondent had filled out the
questionnaire. During the interview, the surveyor reviewed all
answers that were provided by the respondent to ensure the
information was legible, accurate, and complete. If the surveyor
noticed that the respondent did not properly complete one or more
questions, the interviewer made the appropriate corrections to the
survey. The completed survey was then entered into the tablet PC
later that day.

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•

After the Administration of the Survey. After the surveys were administered,
the team leaders for each team consolidated the survey data that was collected
by their team and forwarded the data to the Leadership Team. The Leadership
Team then reviewed each survey record to ensure that the following information
had been provided.
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o

Type of place where the trip began
Complete address where the trip began
Mode of access to the transit system
Boarding location
Alighting location
Mode of egress from the transit system
Complete destination address
Type of place where the trip ended
The respondent’s home address
Number of operational vehicles available in the household
Number of occupants in the respondent’s household
Number of adults in the respondent’s household
Number of workers (employed persons) in the respondent’s household
Respondent’s employment status
Respondent’s student status
Respondent’s driver’s license status
Age of the respondent
Annual household income
Time of day the survey was completed

If any of the information listed above was missing or incomplete, the Leadership
Team forwarded the survey record and corresponding name and phone number
of the survey respondent to ETC Institute’s call center. Interviewers working in
ETC Institute’s call center then called respondents who had provided their name
and phone number to retrieve the missing information by phone.
Once survey records were classified as “complete” meaning all of the “required”
information had been collected, the records were forwarded to ETC Institute’s
geocoding manager, who then geocoded the home, origin, boarding, alighting,
and destination addresses. The geocoding process is described in detail in the
following section (Section 5) of this report.

Survey Response Rate
The overall response rate to the survey was very high (90.1%). Eighty-five percent
(85%) of the passengers who were asked to participate in the pilot survey agreed to
participate and ninety percent (90%) of the passengers who were asked to participate in
the final survey agreed to participate. Table 4.3 (top of the following page) shows the
overall response rate, the response rate for the pilot survey and the response rate for the
final survey.

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Table 4.3

Factors that may have contributed to the high response rate included:
More than 1,000 surveys were completed in

•

Use of Bi-lingual Interviewers.
Spanish.

•

Use of Incentives. A total of $5000 worth of incentives were given to nearly 200
people who were randomly selected from all participants in the survey. The
incentives included cash awards of $100 and gift certificates to restaurants and
retail stores valued at $10, $25, and $50.

•

Use of Tablet PCs. Unlike paper surveys which require the respondent to fill out
a form, tablet PCs do not require the respondent to do anything other than
respond to the question. By reducing the burden on the respondent to participate
in the survey, more people were willing to participate. The tablet PCs also caused
some passengers to be more curious about the survey, which may have aided the
response rate.

•

Effective Pre-Survey Communication By Transit Agencies.
All of the
participating transit operators did a good job of informing passengers about the
survey. Since most passengers were aware of the survey before they were asked
to participate, the overall response rate was probably higher because passengers
understood the importance of the survey.

Table 4.4 (below and on the following pages) shows the final survey response rates for
each route/station.
Table 4.4

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Table 4.4 (continued)

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Table 4.4 (continued)

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Table 4.4 (continued)

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SECTION 5: GEOCODING PROCESS
Process for Geocoding Address Records
Each Valley Metro transit survey record attempted to descriptively convey information
about five physical locations: trip origin, trip destination, where the transit user boarded
the transit vehicle, where he or she exited the bus or train, and the home/residence
location of the transit user. Where locations were reported as intersections, the
intersection corner associated with the reported location was also recorded. For the
survey to be of use to the underlying transit system modeling effort, the geographic
coordinates of all five locations were determined through geocoding.
Effective geocoding depends mainly on the initial quality of the location data.
Opportunities for spelling errors in field-recorded addresses were minimized in order to
achieve high hit rates and credible geocoding results. The survey instrument, which was
set up on a portable tablet PC, was configured with lists of place names relevant to the
study area, which were instantly accessible during survey acquisition. These preconfigured lists contained city names, street names, bus route numbers, bus stop names,
and train station names. Figure 5.1 (below) shows a screen shot from the tablet PC that
allowed interviewers to precisely record boarding and alighting locations while the survey
was being administered.
Figure 5.1
Tablet PC Screen Shot Showing Boarding and Alighting Locations Along a Route

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Each inventoried stop on the list was linked to its own unique System ID number which
was captured automatically during the survey. The System ID was subsequently used in
post-processing to automatically retrieve pre-recorded geographic coordinates of the
stop. The coordinates of intersection-based locations were shifted in post-processing
approximately 300 feet in the direction of the reported intersection corner to ensure
correct TAZ assignment of the reported locations.
Survey records were geocoded in batches as they arrived from the field, after initial highlevel cleanup and file formatting. The geocoding process was comprised of several steps
which were followed both sequentially and iteratively, based on quality checks. Both
automated and manual processes were used to identify the coordinates of reported
locations. After the initial cleanup of location data, addresses were geocoded using the
TransCAD GIS geocoding routines and Caliper’s latest available nationwide street
centerlines. Addresses which failed to geocode in this step were subsequently processed
inside a geocoding utility published by a commercial mapping provider, using their up-todate street centerlines.
The remaining non-decodable addresses were then manually corrected and geocoded
using ETC Institute’s Visual Survey Editor Program (VSEP), depicted in Figure 5.2. This
program connects in real-time to an online mapping system and provides address autocomplete and instant map preview of candidate locations to help identify and fix
addresses. VSEP allows the editor to view all five points concurrently and to manually
adjust point positions on the map to better match their physical locations. This program
helps to significantly speed up the survey record review and editing process and helps
reduce error rates.
Figure 5.2
Visual Survey Editor Program (VSEP)

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Other online mapping resources that were used to edit survey records when the locations
could not be found using VSEP included:
•
•
•
•
•

MapQuest
Yahoo Maps
Bing Maps
the United States Geological Survey Geographic Names Information System
(USGS GNIS)
custom web-based geocoding routines such as GetLatLon.com or Geocode.com

The geocoded results were checked for errors recursively, until all five locations within a
record were completely geocoded or until a record was declared unfit for further
processing. Error checks included comparing attributes derived from the geocoded
coordinates to those recorded during the field survey, e.g. city name. Quality checks also
comprised proximity tests between the geocoded boarding or alighting locations and the
known bus stop locations or line segment representing the bus route. Some of the
proximity tests and corrections were performed within TransCAD using custom scripts
developed for this project in Geographic Information System Developer's Kit (GISDK).
Distances between each consecutive pair of trip points were also computed as a basis of
logic checks used to flag records for further (typically manual) verification and correction.
All recorded geographic coordinates were converted to the State Plane Coordinate
System (NAD83, AZ Central, feet, HARN datum), before submitting to Valley Metro.

Results of Geocoding Efforts
Table 5.1 (below) shows that 100% of the records in the final survey database were
geocoded to each of the five critical address locations: home, origin, boarding, alighting,
and destination.
Table 5.1

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SECTION 6: DATA REVIEW PROCESS
(QA/QC)
Many of the processes that were described in the first five sections of this report were
essential elements of the overall quality assurance/quality control (QA/QC) process that
was implemented throughout the survey administration process. The involvement of the
Technical Advisory Committee (TAC) and the FTA in the development of survey
questions contributed to the quality of the survey instrument. The establishment of
specific sampling goals and the procedures for managing these goals ensured that a
representative sample was obtained from each bus route and light rail station. The
training of surveyors and the high levels of oversight provided by team leaders and the
project manager ensured that the survey was administered properly. Also, the use of the
latest geocoding tools contributed to the high quality of geocoding accuracy that was
achieved.
This section of the report describes the QA/QC processes that were implemented after
the data was collected.

Process for Identifying “Complete and Useable” Surveys
Once a survey had been classified as being “complete”, meaning all of the “required data”
were provided, the next phase of the QA/QC process was designed to determine the
usability of each survey record. The term “useable” was used to identify records that
passed all of the QA/QC tests that were applied to a record after it was classified as
being “complete.” [Note: a list of “required” data that were needed to meet the
contractual requirements for completeness is provided in Section 1.]
Pre-Processing Tests
The first step in this process involved the application of a series of QA/QC tests that were
conducted before the address fields were processed for geocoding. Some of the specific
checks that were conducted during the pre-processing phase included:
•

Checking for valid home street names, city names, and zip codes.

•

Checking for valid origin street names, city names, and zip codes.

•

Checking for valid destination street names, city names, and zip codes.

•

Checking for origin place names that could be matched to a pre-existing list of
major destinations that had been previously geocoded.

•

Checking for destination place names that could be matched to a pre-existing list
of major destinations that had been previously geocoded.

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•

Ensuring the number of household occupants was greater than or equal to the
number of employed members of the household.

•

Ensuring the number of household occupants was greater than or equal to
number of adults in the household.

•

Ensuring the respondents who indicated that they were employed also reported
that at least one member of their household was employed.

•

Ensuring that bus route names and rail station names were consistently spelled
and coded correctly.

•

Ensuring that the report dates on which the survey was administered were on a
Tuesday, Wednesday, or Thursday.

•

Ensuring that transfers to a bus route or rail station were possible.

•

Ensuring that transfers from a bus route or rail station were possible.

•

Ensuring that the number of vehicles available to a respondent’s household were
consistent with the respondent’s reported annual household income.

•

Ensuring the time of day a survey was completed was reasonable given the
published operating schedule for the route.

•

Ensuring the origin type of place code matched the type of place reported by the
respondent.

•

Ensuring the destination type of place code matched the type of place reported by
the respondent.

•

Ensuring the station name for the rail station matched the place where the
respondent indicated he/she boarded the train.

Records that passed all of the QA/QC tests described above were forwarded to ETC
Institute’s geocoding section. Records that did not pass all of the tests were sent to ETC
Institute’s Survey Records Review Team (SRRT) for further review. The SRRT then took
one of the following actions:
•

They corrected the deficiency in record.

•

They directed ETC Institute’s call center to contact the respondent by phone (if a
phone number were available) to retrieve additional information.

•

They reclassified the record as “incomplete” by assigning a value of “3” for the
record’s Quality Control Flag. This assignment removed the record from further
consideration for the final survey database.

Post-Processing Tests
The next step in this process involved the application of a series of QA/QC tests that
were conducted after all five addresses were successfully geocoded.

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Once all five addresses had been geocoded, the following QA/QC checks were
performed to assess the logic and other attributes of the reported trip.
•

Ensuring the origin and destination addresses were not the same.

•

Ensuring that the boarding and alighting addresses were not the same.

•

Ensuring that the respondent did not list the same route as both a “transfer from”
and a “transfer to” during their one-way trip.

•

Checking to be sure the access mode was appropriate given the distance of travel
from the trip origin to place where the respondent initially accessed transit. For
example, if a passenger reported that they accessed transit by car but the
distance from their origin to the entry point for transit was less than 0.25 miles, the
record would have been flagged for further review. Similarly, if a respondent
reported that they walked to transit but the distance from the origin to transit was
more than 2 miles, the record would have been flagged to check for a missing
transfer.

•

Checking to be sure the egress mode was appropriate given the distance of travel
from place where the respondent exited the transit system to his/her destination.

•

Reviewing the total distance the respondent traveled on transit compared to the
distance the respondent traveled from the origin to the destination for their trip.
For example, if a respondent reported traveling six miles on transit in order to
travel 0.5 miles from the origin to the destination for their trip, the record would
have been flagged for further review. Similarly, if a respondent reported traveling
just 1 mile on transit to complete a 10 mile trip, the records would have been
flagged to check for a missing transfer.

•

Checking the station where rail passengers boarded the train to see if the
direction of travel was possible from the reported boarding location.

Records that passed all of the QA/QC tests described above were forwarded to ETC
Institute’s Survey Records Review Team (SRRT) for a final visual review of the trip using
Visual Survey Editor Program (VSEP), which was described on page 28 in Section 5.
Records that were flagged for further review were forwarded to the appropriate section
based on the nature of the flag.
•

Issues that involved address geocoding assignments were referred to ETC
Institute’s geocoding section.

•

Issues that needed clarification of data were directed to ETC Institute’s call center
(if a phone number was available). The call center then contacted the respondent
to retrieve additional information as needed.

•

All other issues were directed to the ETC Institute’s Survey Records Review Team
(SRRT).

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Records that were corrected were then forwarded to the SRRT for a final visual
inspection using the Visual Survey Editor Program (VSEP).
Records that were complete but could have problems with the trip logic or other attributes
of the trip were reclassified as “problematic” by assigning a value of “2” as the record’s
Quality Control Flag. This assignment removed the record from further consideration for
the final survey database.
Visual Inspection
The final step of the QA/QC data review process involved a visual inspection of the trip
record using the Visual Survey Editor Program (VSEP).
The key tasks that were
conducted as part of this visual inspection included the following:
•

Visually inspecting and examining key variables of survey trips with very short
distances (less than 1.0 miles for local bus and light rail trips and less than 4 miles
for express and rapid bus trips).

•

Visually inspecting the sensibility of trips with zero transfers given the relative
location of the boarding and alighting locations relative to the origin and
destination.

•

Visually inspecting the sensibility of trips that reported three or more transfers.

•

Visually inspecting the sensibility of drive access/egress trips given the distance
traveled by car relative to the distance traveled by bus or light rail.

•

Visually inspecting the sensibility of drive access/egress trips with more than one
transfer.

•

Visually inspecting sensibility of the origin-to-destination path with respect to the
survey route that was used for the trip.

If a record passed all of the visual checks listed above, the record was classified as
“useable” and tagged for inclusion in the final survey database by assigning a value of “1”
for the records Quality Control Flag.
If a record did not pass all of the visual checks, the record was sent back to the SRRT for
further review. If the SRRT was not able to resolve the problem that was identified, the
record was reclassified as “problematic” by assigning a value of “2” as the record’s
Quality Control Flag. This assignment removed the record from further consideration for
the final survey database.

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Summary of the Data Review QA/QC Process
Among the 16,652 surveys that were originally administered, 15,767 met the contractual
requirements for completeness. Of those that were classified as “complete”, 14,665
passed all of the QA/QC tests and were subsequently classified as “useable” records.
Only the “useable” records (those with a Quality Control Flag of “1”) were included in the
final survey database that was expanded and used for the analysis in this report. The
results of the QA/QC review are shown in Table 6.1 below.

Table 6.1

Data Review QA/QC Summary
Classification

Quality
Control
Flag Value

Not Complete

3

Description
Missing one or more pieces
of required data

Problematic

2

All required data was
provided but there was a
problem with the trip logic or
other attribute of the trip

Useable

1

Record passed all QA/QC
tests

Total

34 ETC Institute

# of Surveys

% of All
Surveys
Administered

885

5%

1112

7%

14665

88%

16652

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SECTION 7: DATA EXPANSION PROCESS
This section describes the process for developing the weighting factors that were used to
expand the survey database to the total transit ridership in the region. Two types of
expansion factors were developed.
•

Unlinked trip weighting factors were developed to expand the total number of
completed surveys to the actual number of transit boardings in the region.

•

Linked trip weighting factors were developed to adjust the total number of
boardings to one-way trips. The linked trip weighting factor accounts for multiple
boardings that would occur when a passenger transfers during his/her one-way
trip.

Unlinked Trip Weighting Factors for Light Rail
A total of 4,213 surveys were completed with light rail passengers. The number of
completed surveys represented 9.5% of the average weekday boardings on METRO
Light Rail during the month of April 2011 (44,394 boardings). In order to ensure that the
survey data accurately represented the travel patterns of the 44,394 passengers who use
light rail service in the region on a typical weekday, weighting factors for unlinked trips
were prepared for each survey record based on the direction of travel, time of day, and
the path of the trip between the boarding and alighting station.
Estimating Ridership Between Stations
Although METRO Light Rail maintains daily ridership by direction and time of day,
METRO Light Rail does not currently maintain data tracking the number of light rail trips
that begin and end at each station. The Metro maintains boarding and/or alighting
information.
In order to estimate actual ridership between stations, at least one interviewer was
assigned the responsibility of administering a boarding/alighting survey to as many light
rail passengers as possible at each station. The boarding/alighting survey was
administered in conjunction with the main surveying effort, but the survey only included a
single question: “At which station will you be getting off the train?” A total of 8,212 light
rail passengers completed the boarding/alighting survey.
The station-to-station flows that were captured in the boarding/alighting survey were
applied to the actual number of boardings at each station to provide an estimate of the
station-to-station ridership in each direction for each of four time periods: AM Peak (6am9:59am), Midday (10am-1:59pm), PM Peak (2pm-5:59pm), and All Other Hours (6pm5:59am).

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The research team then compared the estimated number of alightings at each station to
the actual number of alightings at each station. The actual alighting data was used as a
control total to ensure that the estimated ridership between stations was reasonable. If
the difference between the estimated number of alightings and the actual number of
alightings for any station was more than 10%, the research team applied an iterative
balancing process that adjusted the distribution of trips between stations until the
difference between the estimated number of boardings and alightings and the actual
number of boardings and alightings was nearly zero.
Calculating the Weighting Factors
Once the research team had estimated the actual ridership between stations, the next
step was to calculate weighting factors for unlinked trips. This was done by developing
three sets of matrices that showed boardings for all 28 light rail stations on one axis and
alightings for all 28 stations on the other axis. An example of this process for just three
stations is shown in Table 7.1 below (and at the top of the following page). The first
matrix (Step 1) shows the estimated ridership between stations (“NA” indicates that the
trip was not possible since table shows eastbound ridership). The second matrix (Step 2)
shows the number of completed surveys for each boarding/alighting combination in the
matrix. The third matrix (Step 3 – on the following page) shows the weighting factors for
unlinked trips which were calculated by dividing the estimated ridership in Step 1 by the
number of completed surveys in Step 2.
Table 7.1

EXAMPLE OF THE METHODOLOGY FOR GENERATING
UNLINKED TRIP WEIGHTING FACTORS FOR LIGHT RAIL
EASTBOUND MIDDAY
Step 1: Estimated
Ridership
BOARDING STATION

Montebello & 19th Avenue
19th Avenue & Camelback
7th Ave & Camelback

ALIGHTING STATION

Montebello &
19th Avenue

19th Avenue &
Camelback

7th Ave &
Camelback

NA
NA
NA

64
NA
NA

51
29
NA

Step 2: Number of
Completed Surveys
BOARDING STATION

Montebello & 19th Avenue
19th Avenue & Camelback
7th Ave & Camelback

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ALIGHTING STATION

Montebello &
19th Avenue

19th Avenue &
Camelback

7th Ave &
Camelback

NA
NA
NA

9
NA
NA

9
3
NA

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Step 3: Unlinked Trip
Weighting Factors
BOARDING STATION

ALIGHTING STATION

Montebello &
19th Avenue

19th Avenue &
Camelback

7th Ave &
Camelback

Montebello & 19th Avenue
19th Avenue & Camelback
7th Ave & Camelback

NA
7.1
5.7
NA
9.7
NA
NA
NA
NA
Note: The weighting factors shown in Step 3 were calculated by dividing the estimated ridership in Step 1 by
the actual number of completed surveys in Step 2.
The process shown in Table 7.1 was completed for each of the following eight types of
trips:

 Eastbound Trips during the AM Peak (6am-9:59am)

 Eastbound Trips during the Midday (10am-1:59pm)

 Eastbound Trips during the PM Peak (2pm-5:59pm)

 Eastbound Trips during All Other Hours (6pm-5:59am)

 Westbound Trips during the AM Peak (6am-9:59am)

 Westbound Trips during the Midday (10am-1:59pm)

 Westbound Trips during the PM Peak (2pm-5:59pm)

 Westbound Trips during All Other Hours (6pm-5:59am)

Unlinked Trip Weighting Factors for Bus Routes
A total of 10,442 surveys were completed with bus passengers. The number of
completed bus surveys represented 5.2% of the average weekday boardings on the
region’s bus system during the month of April 2011 (198,947 boardings). In order to
ensure that the survey data accurately represented the travel patterns of the 198,947
passengers who use bus service in the region on a typical weekday, unlinked trip
weighting factors were prepared for each bus survey record in one of the following two
ways:
•

High Volume Routes. Bus routes with average weekday boardings of 4,000
passengers or more were expanded by direction, time of day, and boarding
location. There were a total of 15 routes in this category. The total boardings on
these routes was 100,015, which was 50.3% of the region’s average weekday bus
ridership

•

All Other Routes. Bus routes with average weekday boardings of less than
4,000 passengers were expanded by direction and time of day. There were a
total of 83 routes in this category. The total boardings on these routes was
98,932, which was 49.7% of the region’s average weekday bus ridership.

Each of these two methods is described in more detail on the following pages.

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2010-11 Transit On-Board Survey
Calculating Unlinked Trip Weighting Factors for High Volume Bus Routes
The process for calculating unlinked trip weighting factors for high volume bus routes
involved several activities that are described below and on the following pages.
•

Collecting Boarding/Alighting Counts. Since ridership data at the stop level
was not available, the research team conducting boarding and alighting counts on
at least one bus that was operating on each route while the survey was being
administered.

•

Segmenting Routes Based on the Observed Distribution of Boardings and
Alightings. The boarding and alighting data from the on-board counts were
reviewed in GIS to assess the general distribution of ridership along each route by
time of day. Based on the observed distribution, the research team divided each
route into at least three but no more than six segments. The purpose of the
segmentation was to control the expansion of the sample with regard to the
location of boardings along a route. The number of segments per route was
related to the number of completed surveys along the route and the presence of
major ridership generators, such as light rail stations and park and ride lots. Since
the sample size was limited to approximately 5% of the total ridership on each
route, the number of segments was limited to ensure that most expansion factors
would have a value of 40 or less, which was double the value of the average
weighting factor. [Note the average weighting factor was 20 since 1 in 20 (or 5%)
of the ridership was surveyed]. A list routes that were expanded using this
method is provided in Appendix G.

•

Estimating the Total Number of Boardings for Each Segment. Once each
route had been segmented, the percentage of all boardings that were observed in
each segment (based on the results of the boarding/alighting counts) was
multiplied by the total number of boardings on the route in each direction for each
of four time periods: AM Peak (6am-9:59am), Midday (10am-1:59pm), PM Peak
(2pm-5:59pm), and All Other Hours (6pm-5:59am). The result of this process was
an estimate for the total number of boardings within each segment by direction
and time of day.

•

Calculating the Weighting Factors. Once the total boardings for each segment
had been estimated by time of day and direction, weighting factors for each
segment were calculated by dividing the estimated number of boardings on each
segment by the total number of completed surveys for each segment. A unique
set of weighting factors was created for each segment on a route for each of the
following types of trips.











38 ETC Institute

East or Northbound Trips during the AM Peak (6am-9:59am)
East or Northbound Trips during the Midday (10am-1:59pm)
East or Northbound Trips during the PM Peak (2pm-5:59pm)
East or Northbound Trips during All Other Hours (6pm-5:59am)
West or Southbound Trips during the AM Peak (6am-9:59am)

FINAL REPORT

2010-11 Transit On-Board Survey








West or Southbound Trips during the Midday (10am-1:59pm)
West or Southbound Trips during the PM Peak (2pm-5:59pm)
West or Southbound Trips during All Other Hours (6pm-5:59am)

A route with three segments would have had 24 unique weighting factors. While a
route with five segments would have had 40 unique weighting factors.
Calculating Unlinked Trip Weighting Factors for All Other Bus Routes
The process for calculating unlinked trip weighting factors for other bus routes simply
involved dividing the number of boardings in each direction by time of day on each route
by the number of surveys that were completed. For most routes, expansion factors were
developed for the following eight types of trips. An example of the calculation from Route
62 is shown in Table 7.2 below:
•
•
•
•
•
•
•
•

East or Northbound Trips during the AM Peak (6am-9:59am)
East or Northbound Trips during the Midday (10am-1:59pm)
East or Northbound Trips during the PM Peak (2pm-5:59pm)
East or Northbound Trips during All Other Hours (6pm-5:59am)
West or Southbound Trips during the AM Peak (6am-9:59am)
West or Southbound Trips during the Midday (10am-1:59pm)
West or Southbound Trips during the PM Peak (2pm-5:59pm)
West or Southbound Trips during All Other Hours (6pm-5:59am)
Table 7.2

Unlinked Trip Weighting Factors for Route 62
Direction
North
North
North
North
South
South
South
South

Time of Day
AM
Midday
PM
Other
AM
Midday
PM
Other

Actual
Boardings
216
181
291
129
194
103
215
175

# Completed
Surveys
11
17
18
6
18
8
17
8

Expansion
Factor
19.61
10.64
16.15
21.48
10.75
12.83
12.62
21.87

Linked Trip Weighting Factors for All Records
The linked trip weighting factor adjusts the total number of boardings to one-way trips by
accounting for the number of transfers that were completed by each passenger.

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2010-11 Transit On-Board Survey
The equation that was used to calculate the linked trip weighting factor is shown below:
Linked Trip Weighting Factor = [1 / (1 + # of transfers)]
If a passenger did not make a transfer, the linked trip weighting factor would be 1.0
because the person would have only boarded one vehicle.
If a person made two
transfers, the linked trip weighting factor would be 0.33 because the person would have
boarded three transit vehicle during his/her one-way trip. An example of how the linked
trip weighting were calculated is provided in Table 7.3 below.
Table 7.3

Sample Calculations of Linked Trip Weighting Factors
+[1/(1+# of transfers)]

Number of Transfers
None
One
Two
Thee

Calculation
[1/(1+0)]
[1/(1+1)]
[1/(1+2)]
[1/(1+3)]

Linked Trip Weighting
Factor
1.00
0.50
0.33
0.25

Use of “Dummy” Variables
The final database contains 13 “dummy” variables. These “dummy” variables account for
387 trips that occurred between two rails stations for which no corresponding survey data
was collected. For example, ridership data shows that 3 trips per day involve a boarding
at Priest Drive & Washington and a alighting at Indian School & Central during the hours
of 2pm-6pm on an average weekday. Since none of the completed surveys involved a
boarding at Priest Drive & Washington and a alighting at Indian School & Central during
the hours of 2pm-6pm, a “dummy” variable was create to capture this trip. Dummy
variables account for fewer than 1% of all rail trips, and they are identified with
“2011Dummy” in the YEAR field of the database.

Routes that Were Not Included in the 2010-11 Survey
Given the limitation on resources for the project, two rapid routes were not included in the
2011 survey: SR-51 and I-10W. These two routes were not included because ridership
levels on these routes have changed by less than 10% since 2007 and there was no
reason to suspect that these routes were significantly affected by the introduction of light
rail to the region. Although data from these routes was not included in the analysis
provided in this report, the 2007 survey data for these routes was added to 2010-11
survey database to ensure that these routes would be accounted for in the database that
will be used for regional travel demand modeling,. These records are identified with
“2007” in the YEAR field of the database.

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2010-11 Transit On-Board Survey

SECTION 8: SELECTED FINDINGS
This section highlights selected demographic and trip-related findings from the survey.
The results for all questions on the survey based on the mode of travel (bus only vs. light
rail only vs. bus/light rail) are provided in Appendix A. The results for all questions on the
survey based on the type of service (local, express, circulator, etc.) are provided in
Appendix B.

Vehicle Availability
Forty-seven percent (47%) of all transit passengers indicated that they do not have a
vehicle available to their household. Light rail passengers were significantly more likely
to have at least one vehicle available to their household than bus passengers (70% light
rail only vs. 52% bus only). Light rail passengers were also more than twice as likely to
have three or more vehicles available to their household (16% light rail only vs. 7% bus
only).
Table 8.1

Vehicles
Zero
One
Two
Three
Four or more

Number of Vehicles in the Household
Bus Only
Lt. Rail Only
Bus/Lt. Rail
48%
30%
52%
29%
33%
27%
16%
21%
13%
5%
11%
6%
2%
5%
2%
Figure 8.1

41 ETC Institute

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Overall
47%
29%
16%
6%
2%

2010-11 Transit On-Board Survey

Household Size
Twenty-two percent (22%) of all transit passengers indicated that they live in households
with at least five occupants; 18% reported that they live alone. Bus passengers were
significantly more likely to live in households with five or more occupants than light rail
passengers (24% bus only vs. 13% light rail only).
Table 8.2

Number of People Living in the Household
Persons
One
Two
Three
Four
Five
Six or more

Bus Only
17%
24%
19%
16%
11%
13%

Lt. Rail Only
20%
30%
20%
18%
5%
8%

Bus/Lt. Rail
21%
26%
18%
15%
8%
12%

Figure 8.2

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Overall
18%
25%
19%
16%
10%
12%

2010-11 Transit On-Board Survey

Employed Persons per Household
Most (85%) transit passengers reported that they live in households where at least one
person is employed. There were no significant differences in the number of employed
persons per household based on the mode of travel as shown in Table 8.3 below.
Table 8.3

Number of Employed Persons in the Home
Employed Persons
Zero
One
Two
Three
Four
Five or more

Bus Only
15%
39%
30%
11%
4%
1%

Lt. Rail Only
14%
37%
35%
10%
3%
1%

Bus/Lt. Rail
15%
43%
27%
11%
3%
1%

Figure 8.3

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Overall
15%
39%
30%
11%
4%
1%

2010-11 Transit On-Board Survey

Student Status
Thirty-eight percent (38%) of all transit passengers indicated that they were students.
Light rail passengers were more likely to be enrolled in a college or university than bus
passengers (48% light rail only vs. 21% bus only). Bus passengers were twice as likely
to be students in grades K-12 than light rail passengers (14% bus only vs. 7% light rail
only).
Table 8.4

Student Status
Student Status
Not a Student
Yes-student thru 12th grade
Yes-college/university
Yes-other

Bus Only Lt. Rail Only Bus/Lt. Rail Overall
63%
45%
66%
62%
14%
7%
10%
13%
21%
48%
22%
24%
1%
0%
2%
1%

Employment Status
More than three-fourths (79%) of all transit passengers indicated that they were
employed or seeking work. Bus passengers were more likely to be employed full time
than light rail only passengers (38% bus only vs. 34% light rail only). Light rail
passengers were more likely to be employed part-time (25% light rail only vs. 20% bus
only). The higher percentage of part-time employment among light rail passengers may
be related to the fact that a higher percentage of light rail users are college students (as
shown in Table 8.5 below).
Table 8.5

Employment Status
Employment Status
Employed full-time
Employed part time
Not currently employed but
seeking work
Not currently employed and
NOT seeking work
Not employed – retired
Not provided

44 ETC Institute

Bus Only Lt. Rail Only Bus/Lt. Rail Overall
38%
34%
41%
38%
20%
25%
17%
20%
22%

12%

22%

21%

17%
3%
0%

26%
3%
0%

18%
3%
0%

18%
3%
0%

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2010-11 Transit On-Board Survey

Driver’s License
More than half (53%) of all transit passengers indicated that they do not have a driver’s
license. Light rail passengers were significantly more likely to have a driver’s license than
bus passengers (72% light rail only vs. 44% bus only) as shown in Table 8.6 below.
Table 8.6

Driver's License Status
Driver's License Status
Yes
No

Bus Only
44%
56%

Lt. Rail Only
72%
28%

Bus/Lt. Rail
47%
53%

Overall
48%
53%

Age
Nearly two-thirds (65%) of all transit riders indicated that they were between the ages of
18 and 44; 11% were under age 18, and 23% were age 45 or older. Bus passengers
were more likely to be under age 18 than light rail passengers (12% bus only vs. 7% light
rail only). Bus passengers were also more likely to be age 45 or older (25% bus only vs.
15% light rail only). Light rail users were more likely to be between the ages of 18-24
than bus passengers (41% light rail only vs. 28% bus only).
Table 8.7

Ages of Transit Users
Age Range
Under 18
18-24
25-34
35-44
45-54
55-64
65 or older

45 ETC Institute

Bus Only
12%
28%
20%
15%
15%
7%
3%

Lt. Rail Only
7%
41%
26%
11%
7%
6%
2%

Bus/Lt. Rail
9%
25%
21%
18%
17%
8%
2%

FINAL REPORT

Overall
11%
29%
21%
15%
14%
7%
2%

2010-11 Transit On-Board Survey

Income
More than one-third (34%) of all transit passengers reported annual household incomes
below $15,000. Less than one-fifth (19%) indicated they had an annual household
income of $50,000 or more, and only 4% reported an annual household income of
$100,000 or more. Light rail passengers were more likely to report annual household
incomes above $50,000 than bus passengers (28% light rail only vs. 17% bus only) as
shown in Table 8.8 below.
Table 8.8

Annual Household Income
Annual Income Range
Below $5,000
$5,000-$9,999
$10,000-$14,999
$15,000-$19,999
$20,000-$24,999
$25,000-$29,999
$30,000-$34,999
$35,000-$39,999
$40,000-$49,999
$50,000-$59,999
$60,000-$69,999
$70,000-$79,999
$80,000-$89,999
$90,000-$99,999
$100,000-$119,999
$120,000 or more
Don't Know

Bus Only
16%
9%
10%
8%
10%
9%
7%
6%
7%
5%
4%
2%
2%
1%
1%
2%
0%

Lt. Rail Only
9%
7%
8%
6%
7%
8%
9%
10%
9%
7%
5%
4%
3%
3%
3%
3%
1%

Bus/Lt. Rail
15%
9%
9%
8%
9%
10%
9%
5%
8%
6%
4%
2%
2%
1%
2%
2%
0%

Overall
15%
9%
10%
8%
10%
9%
8%
6%
7%
6%
4%
2%
2%
1%
2%
2%
0%

Gender
Fifty two percent (52%) of all transit passengers were male; 48% were female. There
were no significant differences with regard to gender based on the mode of travel as
shown in Table 8.9 below.
Table 8.9

Gender
Gender
Male
Female

Bus Only
51%
49%

46 ETC Institute

Lt. Rail Only
51%
49%

Bus/Lt. Rail
55%
45%

FINAL REPORT

Overall
52%
48%

2010-11 Transit On-Board Survey

Race/Ethnicity
More than 40% of transit riders identified themselves as White; 29% identified themselves
as Hispanic or Latino, and 18% identified themselves as Black or African American. Bus
passengers were more likely to be Hispanic than light rail passengers (31% bus only vs.
22% light rail only) as shown in Table 8.10 below.
Table 8.10

Race/Ethnicity
Race/Ethnicity
White
Hispanic or Latino
Black or African American
American Indian
Asian
Other

Bus Only
44%
31%
18%
4%
2%
2%

Lt. Rail Only
49%
22%
15%
5%
6%
3%

Bus/Lt. Rail
40%
28%
22%
7%
2%
2%

Figure 8.4

47 ETC Institute

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Overall
44%
29%
18%
4%
3%
2%

2010-11 Transit On-Board Survey

Necessity of Transit Service
More than one-fourth (26%) of all transit passengers reported that they would not have
been able to make their trip if public transit were not available. Another ten percent
(10%) did not know how they would have made their trip without public transit.
Bus passengers were significantly more likely to be dependent on public transit than light
rail passengers. Twenty-nine percent (29%) of bus passengers indicated that they would
not have been able to make their trip compared to just 8% of light rail passengers. Light
rail passengers were more than four times as likely as bus passengers to report that they
would have driven themselves if public transit had not been available (33% light rail only
vs. 8% bus only).
Table 8.11

How Would You Make This Trip If Public Transit Was Not Available?
Mode of Travel Without Transit Bus Only Lt. Rail Only Bus/Lt. Rail Overall
I could not make this trip
29%
8%
28%
26%
Drive with someone else
23%
23%
24%
23%
Walk or Bike
24%
22%
17%
23%
Drive Myself
8%
33%
14%
12%
Taxi
6%
3%
4%
5%
Other
1%
0%
1%
1%
I Don't Know
10%
10%
12%
10%
Figure 8.5

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2010-11 Transit On-Board Survey

How Long Passengers Have Been Using Public Transit in the Phoenix Area
Nearly two-thirds (62%) of all transit passengers indicated that they have been using
public transit in the Phoenix area for at least two years. Bus passengers were more likely
to have been using public transit for at least two years than light rail passengers (63%
bus only vs. 53% light rail only).
Table 8.12

Length of Time Using Public Transit
Answer
Less than 2 years
2 Years or More
Don't Know

Bus Only
31%
63%
6%

Lt. Rail Only
44%
53%
3%

Bus/Lt. Rail
34%
61%
5%

Figure 8.6

49 ETC Institute

FINAL REPORT

Overall
33%
62%
5%

2010-11 Transit On-Board Survey

Reasons Passengers Started Using Public Transit During the Past 2 Years
The major reasons that transit passengers started using public transit in the Phoenix area
during the past 2 years were: 1) to save money (21%), 2) because they had moved to the
area within the last 2 years (16%) and 3) because they had lost their car (16%).
Light rail passengers were nearly four times as likely as bus passengers to report they
started using public transit in the last 2 years to save money (44% light rail only vs. 12%
bus only). Light rail passengers were also significantly more likely than bus passengers
to report that they started using public transit because light rail service began (16% light
rail only vs. 1% bus only). Bus passengers were seven times as likely as rail passengers
to report they started using public transit because they had lost their car (21% bus only
vs. 3% light rail only). Bus passengers were also significantly more likely to report they
started using public transit because they had moved to the area within the last 2 years
(19% bus only vs. 7% light rail only).
Table 8.13

Why New Passengers Started Using Public Transit
Answer
Bus Only Lt. Rail Only Bus/Lt. Rail Overall
To save money
12%
44%
29%
21%
Moved to the area within the last 2 years
19%
7%
17%
16%
Lost my car
21%
3%
12%
16%
Started going to school
13%
17%
10%
13%
Do not have a car
14%
5%
13%
12%
Other
9%
4%
7%
8%
Light rail service began
1%
16%
6%
5%
Started a new job
5%
1%
4%
4%
No reason
4%
1%
2%
3%
Employer offered incentives
1%
2%
1%
1%
Lost my job
1%
0%
0%
1%

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2010-11 Transit On-Board Survey

Frequency of Transit Use Compared to Two Years Ago
Compared to two years ago, sixty-one percent (61%) of riders reported using public
transit “much more often” or “more often”; 24% reported using it about the same, 7%
were using it less often and 8% did not know how their usage had changed.
Light rail users were significantly more likely to report that they were using public transit
more often than bus passengers. Eighty percent (80%) of light rail only users indicated
that they were using public transit “much more often” or “more often” than they were two
years ago compared to 57% of bus only users.

Table 8.14

Frequency of Transit Use Compared to 2 Years Ago
Change in Frequency
Much more often
More often
About the same
Less often
Much less often
Don't know

Bus Only
24%
33%
26%
7%
1%
9%

Lt. Rail Only
38%
42%
14%
2%
0%
4%

Bus/Lt. Rail
31%
38%
20%
3%
1%
7%

Figure 8.7

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FINAL REPORT

Overall
27%
34%
24%
6%
1%
8%

2010-11 Transit On-Board Survey

How Transit Riders Typically Get Transit Schedule Information
The most common ways that all transit riders indicated that they get transit schedule
information were: the transit schedule book (32%), the Valley Metro Website (30%) and
the customer service telephone number (16%).
Bus passengers were significantly more likely to use the transit schedule book than light
rail passengers (33% bus only vs. 22% light rail only).
Light rail passengers were
significantly more likely to use the Valley Metro website (51% light rail only vs. 27% bus
only).

Table 8.15

How Transit Riders Get Transit Schedule Information
Source of Information
Bus Only Lt. Rail Only Bus/Lt. Rail Overall
Transit schedule book
33%
20%
32%
32%
Valley Metro Website
27%
51%
31%
30%
Customer service telephone number
18%
3%
16%
16%
I Don't get schedule information
5%
16%
7%
6%
Posted schedule at bus stop
7%
4%
6%
6%
Other
3%
2%
2%
2%
I Don't Know
8%
4%
6%
7%
Figure 8.8

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2010-11 Transit On-Board Survey

Travel Characteristics
Trip Purpose
Home-based work trips accounted for nearly one-third (31%) of all trips completed on
public transit. Fifteen percent (15%) of all trips were home-based college trips, 13% were
non-home based trips, and 10% were home based-school trips.
Light rail passengers were significantly more likely to complete home-based college trips
than bus passengers (34% light rail only vs. 12% bus only). Bus passengers were
significantly more likely to use public transit to complete home-based work trips (33% bus
only vs. 17% light rail only).
Table 8.16

Trip Purpose
Trip Purpose
Bus Only Lt. Rail Only Bus/Lt. Rail Overall
Home-Based Work Trip (HBW)
33%
17%
33%
31%
Home-Based Other Trip (HBO)
19%
18%
24%
19%
Home-Based College Trip (HBC)
12%
34%
11%
15%
Non-Home Based (NHB)
12%
17%
14%
13%
Home-Based School Trip (HSL)
11%
6%
8%
10%
Home-Based Shopping Trip (HBS)
8%
6%
5%
8%
Home-Based Medical Trip (HBM)
5%
1%
4%
4%
Home-Based Airport Trip (HBA)
0%
1%
1%
0%

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2010-11 Transit On-Board Survey

Types of Destinations Visited By Transit Users
Forty percent (40%) of all transit trips ended at a person’s home. Nearly one in five trips
(19%) ended at a passenger’s workplace, 10% ended at a social/personal location and
9% ended at college/university.
Light rail passengers were three times more likely than bus passengers to end their trip at
a college or university (23% light rail only vs. 8% bus only). Bus passengers were nearly
twice as likely as light rail passengers to end their trip at work (20% bus only vs. 11% light
rail only).
Table 8.17

Types of Destinations Visited By Transit Users
Type of Destination
Bus Only Lt. Rail Only Bus/Lt. Rail Overall
Home
40%
38%
42%
40%
Workplace
20%
11%
18%
19%
Social/Church/Personal/Friend's House
11%
4%
11%
10%
College/University (Students Only)
8%
23%
7%
9%
Shopping
7%
5%
5%
6%
High School (grades 9-12)
5%
4%
4%
5%
Medical Appointment/Doctor's Visit
3%
1%
3%
3%
Recreation/Sightseeing
1%
3%
2%
1%
Elementary School (grades K-5)
0%
0%
0%
0%
Middle School (grades 6-8)
0%
0%
0%
0%
Hotel
0%
0%
0%
0%
Airport (Air Passengers Only)
0%
1%
1%
0%
Other
5%
11%
8%
6%

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2010-11 Transit On-Board Survey

How Passengers Access Public Transit
Most (89%) transit passengers indicated that they accessed public transit by walking.
Bus passengers were significantly more likely to report walking to public transit than light
rail passengers (91% bus only vs. 70% light rail only). Light rail passengers were nearly
six times more likely than bus passengers to access public transit by driving alone (11%
light rail only vs. 2% bus only). Light rail passengers were also significantly more likely to
access public transit by being dropped off by someone else (10% light rail only vs. 3%
bus only).
Table 8.18

Access Mode to Transit System
Access Mode
Bus Only Lt. Rail Only Bus/Lt. Rail Overall
Walk
91%
70%
89%
89%
Dropped off by someone else
3%
10%
5%
4%
Bike
3%
8%
4%
4%
Drove alone
2%
11%
2%
3%
Other
0%
1%
1%
1%
Carpooled or vanpooled with others
0%
0%
0%
0%
Riders who indicated that they had walked to the transit system were asked how far they
had to walk. More than three-fourths (77%) of those who walked indicated that they
walked up to a one-quarter mile. Fourteen percent (14%) reported that they walked
between one-quarter and one-half mile. Only 10% indicated that they walked more than
one-half mile. Light rail passengers were significantly more likely to report walking
between one-fourth and one-half a mile to access transit compared to bus passengers
(20% light rail only vs. 13% bus only).
Among those who carpooled/vanpooled to access transit, more than half (59%) indicated
there were two people in the carpool/vanpool; 41% reported that there were three or
more people in the carpool/vanpool. Rail passengers were significantly more likely to
carpool/vanpool in groups of three or more (58% light rail only vs. 35% bus only).
Table 8.19

Number of People in Carpool/Vanpool (TO TRANSIT)
Carpool Size
Bus Only
Lt. Rail Only
Bus/Lt. Rail
Two
65%
42%
48%
Three or More
35%
58%
52%

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Overall
59%
41%

2010-11 Transit On-Board Survey

How Passengers Traveled From Transit to Their Final Destination
The majority of transit passengers (91%) indicated that they walk to their final destination
after using public transit.
Bus passengers were more likely to walk than light rail
passengers (93% bus only vs. 77% light rail only). Light rail passengers were more than
four times as likely as bus passengers to drive to their destination (9% light rail only vs.
2% bus only). Light rail passengers were also three times as likely to be picked up by
someone else (6% light rail only vs. 2% bus only).
Table 8.20

Egress Mode to Destination
Egress Mode
Walk
Bike
Picked up by someone
Drive alone
Other
Carpool/Vanpool

Bus Only
93%
3%
2%
2%
0%
0%

Lt. Rail Only
77%
7%
6%
9%
0%
0%

Bus/Lt. Rail
92%
4%
3%
1%
1%
0%

Overall
91%
4%
3%
2%
0%
0%

Riders who indicated that they would walk to their destination were asked how far they
would walk. More than three-fourths (77%) of those who would walk to their destination
indicated that they would walk up to a one-quarter mile. Fifteen percent (15%) reported
that they would walk between one-quarter and one-half mile. Only 10% indicated that
they would walk more than one-half mile. There were no significant differences in the
distances reported based on the mode of travel (bus only vs. light rail only).
Among those who indicated they would carpool/vanpool to their destination, most (73%)
indicated there would be two people in the carpool/vanpool. Twenty-eight percent (27%)
indicated there would be three or more. Light rail passengers were significantly more
likely to carpool/vanpool in groups of three or more (49% light rail only vs. 15% bus only).
Table 8.21

Number of People in Carpool/Vanpool (FROM Transit)
Carpool Size
Bus Only
Lt. Rail Only
Bus/Lt. Rail
Two
85%
51%
52%
Three or More
15%
49%
48%

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Overall
73%
27%

2010-11 Transit On-Board Survey

Transfers
More than half (52%) of public transit users made at least one transfer during their trip.
Thirteen percent (13%) made two or more transfers. Passengers who used both a bus
and light rail were more likely to make three or more transfers during their trip compared
to bus only users (6% bus/light rail vs. 1% bus only).
Table 8.22

Total Transfers
# of Transfers
None
One
Two
Three or more

Bus Only
49%
42%
9%
1%

Lt. Rail Only
100%
0%
0%
0%

Bus/Lt. Rail
0%
61%
33%
6%

Overall
48%
39%
11%
2%

Trip Distance by Trip Purpose
The mean trip distance (in miles) was calculated in GIS using the straight line distance
between the trip origin and destination. Nearly half (49%) of all transit trips were less
than five miles. One third (33%) of all trips were between five and ten miles.
Table 8.23 shows the trip distances by trip purpose. The types of trips with the longest
trip distance were: home-based work trips and home-based airport trips. Home-based
shopping trips and home-based school trips had the shortest trip distances.
Table 8.23

Trip Distance by Purpose
Distance
<.5 Mile
0.50-0.99
1.00-4.99
5.00-9.99
10.00-15.99
16.00-19.99
20.00-24.99
> 24.99 Miles
Mean Trip Distance (miles)

HBW
0%
1%
31%
38%
20%
5%
3%
1%
8.11

HBS
1%
10%
60%
22%
5%
1%
0%
0%
4.05

HBC
1%
3%
45%
33%
14%
2%
1%
0%
6.34

HSL
1%
5%
64%
26%
3%
1%
0%
0%
4.22

HBM
0%
3%
53%
35%
6%
2%
1%
1%
5.65

HBA
0%
0%
33%
41%
20%
7%
0%
0%
7.58

HBO
2%
4%
47%
31%
12%
4%
1%
1%
6.22

NHB
2%
6%
46%
33%
10%
2%
1%
0%
5.54

Overall
1%
4%
44%
33%
13%
3%
1%
1%
6.38

Notes: HBW=Home-Based Work Trip; HBS=Home-Based Shopping Trip; HBC=Home-Based College Trip; HSL=Home-Based School Trip;
HBM=Home-Based Medical Trip; HBA=Home-Based Airport Trip; HBO=Home-Based Other Trip; NHB= Non-Home Based Trip.

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Where Transit Users Live
Table 8.24 (below) shows the zip codes where the greatest number of surveyed transit
users live. Zip codes 85281, 85015 and 85008 were home to the greatest number of
transit users in the region. Eight percent (8%) of all transit users in the region live in zip
code 85281, 4% of all transit users in the region live in zip code 85015 and 4% live in zip
code 85008.
The map in Figure 8.9 (page 59) shows where transit users in the region live. The home
addresses are plotted as black dots on the map.
The map in Figure 8.10 (page 60), shows the density of home address by zip code. Zip
codes that are home to the most transit users are shaded in dark blue.
Table 8.24

Where Transit Users Live
Home Zip
Code
85281
85015
85008
85282
85013
85007
85202
85021
85014
85201
85041
85301
85006
85017
85033
85009
85016

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% of all Home Addresses in
Zip Code
8%
4%
4%
3%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%

FINAL REPORT

2010-11 Transit On-Board Survey

Figure 8.9

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2010-11 Transit On-Board Survey

Figure 8.10

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2010-11 Transit On-Board Survey

Where Transit Trips Began
Table 8.25 (below) shows the zip codes where the greatest number of transit trips began.
Zip code 85281 had the most trip origins for transit in the region. Eight percent (8%) of all
transit trips in the region began in zip code 85281. Some of the other prominent zip
codes were transit trips began were: 85004 (4%), 85015 (4%), 85003 (4%) and 85287
(4%).
The map in Figure 8.11 (page 62) shows where all transit trips in the region began. The
origin addresses are plotted as black dots on the map.
The map in Figure 8.12 (page 63), shows the density of trip origins by zip code. Zip
codes with the most trip origins are shaded in dark blue.
Table 8.25

Where Transit Trips Began
ORIGIN Zip
Code
85281
85004
85015
85003
85287
85008
85013
85282
85034
85007
85201
85202
85006
85021
85009
85283
85012
85301
85016

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% of all ORIGIN Addresses in
Zip Code
8%
4%
4%
4%
4%
3%
3%
3%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%

FINAL REPORT

2010-11 Transit On-Board Survey

Figure 8.11

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2010-11 Transit On-Board Survey

Figure 8.12

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Where Transit Trips Ended
Table 8.26 (below) shows the zip codes where the greatest number of transit trips ended.
Zip codes 85281, 85004 and 85287 had the most trip destinations for transit in the region.
Eight percent (8%) of all transit trips in the region ended in zip code 85281. Six percent
(6%) of all transit trips in the region ended in zip code 85004 and 5% ended in zip code
85287.
The map in Figure 8.13 (page 65) shows where all transit trips in the region ended. The
destination addresses are plotted as black dots on the map.
The map in Figure 8.14 (page 66), shows the density of trip destinations by zip code. Zip
codes with the most trip destinations are shaded in dark blue.
Table 8.26

Where Transit Trips Ended
Destination
Zip Code
85281
85004
85287
85003
85015
85013
85282
85007
85034
85008
85202
85021
85014
85016
85006
85009
85012

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% of all Destination
Addresses in Zip Code
8%
6%
5%
4%
4%
3%
3%
3%
3%
2%
2%
2%
2%
2%
2%
2%
2%

FINAL REPORT

2010-11 Transit On-Board Survey

Figure 8.13

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2010-11 Transit On-Board Survey

Figure 8.14

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2010-11 Transit On-Board Survey

Where Transit Riders Boarded
Table 8.27 (below) shows the zip codes where the greatest number of transit boardings
occurred. Zip codes 85281, 85003 and 85287 had the most transit boardings in the
region. Nine percent (9%) of all transit boardings in the region occurred in zip code
85281. Eight percent (8%) of all transit boardings in the region occurred in zip code
85003 and 6% of all transit boardings occurred in zip code 85287.
The map in Figure 8.15 (page 68) shows where all transit boardings in the region
occurred. The boarding locations are plotted as black dots on the map.
The map in Figure 8.16 (page 69), shows the density of trip boardings by zip code. Zip
codes with the most boardings are shaded in dark blue.
Table 8.27

Where Transit Riders Boarded
ON Zip
Code
85281
85003
85287
85015
85202
85013
85034
85004
85009
85282
85021
85051
85020

67 ETC Institute

% of all ON Addresses in
Zip Code
9%
8%
6%
5%
4%
4%
4%
3%
2%
2%
2%
2%
2%

FINAL REPORT

2010-11 Transit On-Board Survey

Figure 8.15

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2010-11 Transit On-Board Survey

Figure 8.16

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2010-11 Transit On-Board Survey

Where Transit Riders Alighted
Table 8.28 (below) shows the zip codes where the greatest number of transit alightings
occurred. Zip codes 85003, 85287 and 85281 had the most alightings in the region. Ten
percent (10%) of all transit alightings in the region occurred in zip code 85003. Nine
percent (9%) of all transit alightings in the region occurred in zip code 85287 and 7% of
all transit alightings occurred in zip code 85281.
The map in Figure 8.17 (page 71) shows where all transit alightings in the region
occurred. The alighting locations are plotted as black dots on the map.
The map in Figure 8.18 (page 72) shows the density of trip alightings by zip code. Zip
codes with the most alighting are shaded in dark blue.
Table 8.28

Where Transit Riders Alighted
OFF Zip Code
85003
85287
85281
85015
85013
85034
85202
85004
85282
85009
85021
85051
85006
85007

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% of all OFF Addresses in
Zip Code
10%
9%
7%
5%
5%
4%
3%
3%
2%
2%
2%
2%
2%
2%

FINAL REPORT

2010-11 Transit On-Board Survey

Figure 8.17

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2010-11 Transit On-Board Survey

Figure 8.18

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2010-11 Transit On-Board Survey

SECTION 9: ANALYSIS OF TRENDS
(2007-2011)
This section of the report presents a comparative analysis of the data collected in the
2010-2011 on-board transit survey with the data collected in the 2007 on-board transit
survey.

Comparison of the 2007 Survey to the 2011 Survey
While most of the survey questions were the same in 2007 and 2011, there were some
differences in the sample size and survey administration methodology. Some of these
differences are noted below:
•

Sample Size. In 2007, the survey goal was to obtain 9,700 completed surveys.
The actual number of completed surveys was 7,600. In 2011, the survey goal
was to obtain 13,750 completed surveys. Of these, 9,635 were to be completed
with bus passengers and 4,115 were to be completed with rail passengers. The
actual number of completed surveys was 14,655. Of these, 10,422 were
completed with bus passengers and 4,213 were completed with rail passengers.

•

Method of Administration. In 2007, surveys were self-administered.
Respondents were given paper surveys and asked to complete them while they
were on the bus. In 2011, the survey was conducted as a face-to-face interview,
and tablet PCs were the primary method of collecting the data.

•

Timing of Survey Administration. Both the 2007 and 2011 surveys were
administered in the fall season. In addition, both the 2007 and 2011 surveys
were not administered on weekends and holidays.

•

Participant Selection. In 2007, all boarding passengers were asked to
participate in the survey. Those that agreed to participate were given a paper
copy of the survey as described above. In 2011, riders were selected at random
to participate using the sampling procedure described in Section 2.

•

Incentives. In 2007, each rider who completed a survey was given a free-ride
ticket. There was also small drawing to encourage participation. In 2011, transit
riders were not given tickets for a free ride, but the amount of the incentives was
substantially greater. In 2011, $5000 worth of incentives were distributed to
survey participants in the form of cash, Visa gift cards, and gift cards to retail
stores and restaurants.

•

Response Rate. In 2007, the response rate to the survey was 17%. In 2011, the
response rate to the survey was 90%.

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2010-11 Transit On-Board Survey

Demographic Characteristics
Household Size
Household size among transit users has generally stayed the same since 2007 as
shown in Table 9.1 (below). Transit users tend to live in larger households than the
typical resident of Maricopa County. Thirty-eight percent (38%) of the transit users in
the 2011 survey lived in households with four or more occupants compared to 25% of
all households in Maricopa County.

Persons
One
Two or Three
Four or more

2011
18%
44%
38%

Table 9.1
Household Size
2009 U.S. Census Estimate
Maricopa County
2007
(American Community Survey)
18%
27%
45%
48%
37%
25%

Vehicle Availability
The percentage of transit users that reported having at least one vehicle available to their
household increased from 2007 to 2011 as shown in Table 9.2 below. In 2007, 49% of
transit users indicated that they had one or more vehicles in their household. In 2011,
53% indicated that they had one or more vehicles. The percentage with zero vehicles
decreased from 51% in 2007 to 47% in 2011.

Vehicles
Zero
One
Two
Three
Four or more

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Table 9.2
Vehicle Availability
2011
47%
29%
16%
6%
2%

2007
51%
27%
15%
5%
2%

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2010-11 Transit On-Board Survey

Household Income
The percentage of transit users living in households earning $50,000 or more per year
increased from 2007 to 2011. In 2007, one in seven transit users (14%) had an annual
household income of $50,000 or more. In 2011, nearly one in five (19%) transit users
had an annual household income of $50,000 or more. The percentage of transit users
earning less than $10,000 per year declined from 27% in 2007 to 24% in 2011.

Table 9.3
Annual Household Income
Annual Income Range
2011
Less than $10,000
24%
$10,000–$19,999
18%
$20,000–$34,999
27%
$35,000–$49,999
13%
$50,000 or more
19%

2007
27%
19%
24%
15%
14%

Transit users were significantly more likely to live in low income households than the
typical resident of Maricopa County. Transit users were four times as likely as the
typical resident in Maricopa County to have an annual household income of less than
$10,000 (24% transit users vs. 6% Maricopa County). Transit users were nearly
three times less likely than the typical resident of Maricopa County to have an annual
household income of $50,000 or more (19% transit users vs. 55% Maricopa County).

Table 9.4
Annual Household Income
2009 U.S. Census Estimate
Maricopa County
Annual Income Range
2011
(American Community Survey)
Less than $10,000
24%
6%
$10,000–$14,999
10%
4%
$15,000–$34,999
35%
20%
$35,000–$49,999
13%
15%
$50,000 or more
19%
55%

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2010-11 Transit On-Board Survey
Age
The percentage of transit users who are under age 25 increased from 2007 to 2011. In
2007, 33% of transit users were under age 25. In 2011, 40% were under age 25. Transit
users were also typically younger than the general population. Only 2% of transit users
were age 65 or older compared to 14% of all residents of Maricopa County. The
percentage of transit users who were age 65 and older did not change from 2007 to
2011.

Age Range
Under 25 Years
25-54 Years
55-64 Years
65+ Years

Table 9.5
Age of Transit Users
2009 U.S. Census Estimate
Maricopa County
2011
2007
(American Community Survey)
40%
33%
25%
50%
57%
51%
7%
8%
11%
2%
2%
14%

Travel Characteristics
In addition to reviewing changes in demographics, changes in travel characteristics from
2007 to 2011 were also assessed, including the types of places where trips began, trip
purpose, modes of access and egress, and sources of bus schedule information.
Types of Places Where Transit Trips Began
Although the percentage of trips that began at home did not change from 2007 to 2011,
the percentage of trips that began at work declined from 25% in 2007 to 17% in 2011.
The decrease in the percentage of trips that began at work was offset by an increase in
the percentage of trips that began at all other types of places. The increase in the
percentage of trips that began at non-work locations and the high number of light rail
boarding during hours other than the a.m. and p.m. peak travel periods may suggest that
transit users are more likely to use transit for non-work trips as a result of the introduction
of light rail service to the region.

Table 9.6
Where Transit Trips Began
Home
Work
Recreation/Sightseeing/Social /Personal places/Church
College/University (Students Only)
School (K-12) (Student Only)
Shopping Places
Medical Appointment/Doctor's Visit
Other

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2011
47%
17%
9%
8%
6%
5%
3%
5%
FINAL REPORT

2007
47%
25%
7%
6%
5%
4%
2%
4%

2010-11 Transit On-Board Survey
Trip Purpose
As table 9.7 shows, there was a significant decrease in the percent of passengers who
used public transit to make home-based work trips from 44% in 2007 to 31% in 2011.
There was a significant increase in the percent of passengers who used public transit to
make home-based other trips from 33% in 2007 to 41% in 2011 and an increase in the
percent of passengers making home-based college trips from 7% in 2007 to 15% in 2011.
Much like the above findings, these results suggest that the introduction of light rail
increased the use of public transit to make trips outside of just work.

Table 9.7
Trip Purpose

Trip Purpose
Home-Based Other Trip (HBO)
Home-Based Work Trip (HBW)
Home-Based College Trip (HBC)
Non-Home Based (NHB)

2011
41%
31%
15%
13%

2007
33%
44%
7%
16%

Mode of Access to Transit
There were no significant differences in the modes of access to transit from 2007 to 2011.
In 2007, 85% of transit users accessed transit by walking. In 2011, 89% indicated that
they accessed transit by walking. The percentage who drove alone or biked did not
change. The change in the percentage of transit users who used all other modes of
access was 2% or less.

Table 9.8
Access Mode to Transit System
Access Mode
2011
Walk
89%
Dropped off by someone else
4%
Bike
4%
Drove alone
3%
Other
1%
Carpooled or vanpooled with others
0%

77 ETC Institute

2007
85%
6%
4%
3%
0%
2%

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2010-11 Transit On-Board Survey
Mode of Egress from Transit
There were no significant differences in the modes of egress from 2007 to 2011. In 2007,
90% of transit users egressed transit by walking to their destination. In 2011, 91%
indicated that they egressed transit by walking to their destination. The changes in the
percentage of transit users who used all other modes of egress was 2% or less.

Table 9.9
Egress Mode to Transit System
Egress Mode
2011
Walk
91%
Bike
4%
Picked up by someone
3%
Drive alone
2%
Other
0%
Carpool/Vanpool
0%

2007
90%
3%
4%
1%
0%
2%

Dependence on Public Transit
The percentage of transit users who would not have been able to complete their trip
if public transit were not available did not change significantly from 2007 to 2011. In
2007, 30% of transit users reported that they would not have been able to complete
their trip if transit were not available. In 2011, 29% reported that they could not
complete their trip if transit were not available.
Although most of the responses to this question did not change significantly, there
was a notable increase in the percentage of transit users who indicated that they
would drive themselves to their destination if transit were not available. In 2007, one
in twelve (8%) transit users indicated that they would drive themself. In 2011, one in
eight (13%) indicated they would drive themself.
Table 9.10
How Transit Users Would Complete Their Trip
If Transit Were Not Available
How Would You Make the Trip
2011
2007
I could not make this trip
Drive with someone else
Walk or Bike
Taxi
Drive Myself
Other

78 ETC Institute

29%
26%
26%
6%
13%
1%

30%
26%
25%
9%
8%
2%

FINAL REPORT

2010-11 Transit On-Board Survey

Source of Bus Schedule Information
The percentage of transit users who rely on the Valley Metro schedule book has declined
significantly since 2007. In 2007, 65% of transit users relied on the transit book as their
primary source of schedule information. In 2011, 37% indicated that they relied on the
transit schedule book.
Transit users were significantly more likely to rely on the Valley Metro website in 2011
than in 2007. The percentage of transit users who reported using the website as their
primary source of schedule information more than doubled from 17% in 2007 to 35% in
2011.
Table 9.11
Where Transit Users Get Schedule Information
Source of Information
2011
Transit schedule book
37%
Valley Metro Website
35%
Customer service telephone number
19%
Posted schedule at bus stop
7%
Other
2%

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2007
65%
17%
13%
3%
2%

FINAL REPORT

2010-11 Transit On-Board Survey

SECTION 10: LESSONS LEARNED
OPPORTUNITIES FOR I MPROVEMENT

AND

Although the number of completed surveys and the quality of the survey data exceeded
the contractual requirements for the project, the research team identified a few
opportunities for improvement to enhance the quality of future surveys based on lessons
learned from the 2010-11 On-Board Survey. The opportunities are briefly described
below and on the following page.
1) If resources are available, a full stop inventory should be conducted before
the administration of future surveys. During the administration of the 2010-11
survey, it became apparent that the list of bus stops along some routes was not
complete. In order to ensure that the list of stops on each route was as complete
as possible, the research team had interviewers ride each route and mark the
location of bus stops using GPS devices. Since this issue was not identified until
after the administration of the survey began, manual geocoding of some bus stops
was required on routes for which the stop inventory was not completed prior to the
start of survey. If a stop inventory had been completed before the survey began,
the location of all bus stops on each route could have been included in the tablet
PC survey program, which would have minimized the number of boarding and
alighting locations that had to be manually geocoded after the survey was
administered.
2) If resources are available, the sample size for future surveys should be
increased. Although nearly twice as many surveys were collected in 2011 as
2007, the sample was still not large enough to conduct data expansion for all bus
routes by direction, time of day, and boarding location. For example, nearly half of
the bus routes included in the survey had an average daily ridership of less than
1,000 riders per day. Given the sampling rate of 4.75%, fewer than 50 surveys
were collected on routes with an average ridership of less than 1,000 per day.
When a sample of fewer than 50 completed surveys was divided in half (to
account for the direction of travel), there were typically fewer than 25 surveys
available in each direction. When the sample was further divided by four (to
account for the four time of day periods), there were typically fewer than 7 surveys
available in a given direction for a specific time period, which was not adequate to
perform data expansion by boarding location. For this reason, data expansion by
boarding location was only performed on 15 routes with an average ridership of at
least 4,000 per day. The good news is that these 15 routes accounted for more
than 50% of the overall bus ridership in the region, so the majority of the survey
records from the 2010-11 survey were expanded by boarding location. If the
sample size for bus routes had been increased to 10% of the average daily
ridership, data expansion by boarding location could have been completed on
nearly three times as many routes.

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3) If resources are available, the sample size for future surveys should be
increased to include weekend riders. One of the original goals for the survey
was to gather data about weekend ridership in the region. Unfortunately, the
sample size was not sufficient to adequately capture data for weekend ridership
without compromising the quality of the data collected on weekdays. In order to
ensure that the sample for weekday ridership was sufficient, the resources that
were originally allocated for weekend surveys were shifted to weekday surveys to
increase the number of surveys that were completed on weekdays. As a result,
no weekend ridership data was collected during this survey.
4) If resources are available, a boarding and alighting count should be
completed on all bus routes prior to the administration of future surveys.
Although ridership data for most bus routes was available by direction and time of
day, stop level ridership data was limited to the data collected by the survey team.
The survey team conducted boarding/alighting counts on at least one bus on each
route, but the overall quality of the ridership data to which the survey was
expanded would have been improved if boarding and alighting data were
available for all buses operating on each route.
5) A question asking whether or not the respondent has a disability should be
included on future surveys. Since there were concerns that respondents would
not have time to finish the survey, the research team eliminated a question that
asked the respondent if he/she had a physical disability. Instead of directly asking
this question, the research team had planned to identify persons with disabilities
based on the fare category selected. Unfortunately, most of the respondents to
the survey who had disabilities did not select “person with disability fare.” Instead,
most persons with disabilities simply reported their general fare category (e.g.,
day pass or 31-day pass). As a result, the ability to perform analysis of the 201011 survey data for persons with disabilities will be limited.

81 ETC Institute

FINAL REPORT

APPENDIX A:

RESULTS BY MODE

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q1. What type of place are you COMING FROM now? What was the starting place of this one-way trip?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

ORIGIN TYPE OF PLACE
1=Workplace

17.0%

11.4%

20.2%

16.7%

2=Home

47.9%

45.7%

44.6%

47.2%

3=Elementary School (grades
K-5)

0.3%

0.0%

0.1%

0.2%

4=Middle School (grades 6-8)

0.2%

0.0%

0.0%

0.1%

5=High School (grades 9-12)

6.5%

3.2%

5.1%

5.9%

6=College/University
(Students Only)

6.9%

19.9%

6.8%

8.4%

7=Shopping

5.8%

4.4%

3.9%

5.4%

8=Hotel

0.1%

0.4%

0.3%

0.2%

9=Recreation/Sightseeing

1.1%

1.6%

1.2%

1.2%

ETC Institute (FINAL REPORT)

A-1

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q1. What type of place are you COMING FROM now? What was the starting place of this one-way trip?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

ORIGIN TYPE OF PLACE (Cont.)
10=Medical Appointment/
Doctor's Visit

2.9%

1.0%

3.1%

2.7%

11=Social/Church/Personal/
Friend's House

7.9%

3.6%

7.3%

7.3%

12=Airport (Air Passengers
Only)

0.0%

0.4%

0.4%

0.1%

13=Other

3.5%

8.3%

7.1%

4.5%

ETC Institute (FINAL REPORT)

A-2

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q4. How did you get from the place where you started this one-way trip (in Question 2) to the very FIRST bus/train you used for this trip?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

ACCESS MODE
1=Bike

3.2%

8.1%

3.6%

3.8%

2=Walk

91.3%

69.9%

88.7%

88.5%

3=Was dropped off by
someone going someplace else

2.9%

10.0%

4.6%

4.0%

4=Drove alone

2.0%

11.1%

1.6%

3.0%

5=Carpooled or vanpooled
with others

0.2%

0.4%

0.2%

0.2%

6=Other

0.3%

0.5%

1.3%

0.5%

ETC Institute (FINAL REPORT)

A-3

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q4a. IF WALKED: How far did you walk?
N=213199
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

ACCESS WALK DISTANCE
1= up to 1/4 mile (0-2 blocks)

77.8%

73.3%

77.6%

77.4%

2=1/4 - 1/2 mile (3-4 blocks)

13.2%

19.7%

13.6%

13.9%

3=1/2 - 3/4 mile (5-6 blocks)

3.5%

3.0%

4.0%

3.5%

4=3/4 - 1 mile (7-8 blocks)

2.8%

2.6%

2.1%

2.7%

5=1 - 2 miles (9-16 blocks)

2.1%

0.9%

1.9%

2.0%

6= more than 2 miles (17+ blocks)

0.5%

0.6%

0.7%

0.5%

ETC Institute (FINAL REPORT)

A-4

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q4b1. IF CARPOOLED/VANPOOLED: How many people, including you rode in the car/van?
N=568
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

ACCESS CARPOOL SIZE
2 people

65.4%

42.0%

47.9%

59.3%

3+ people

34.6%

58.0%

52.1%

40.7%

ETC Institute (FINAL REPORT)

A-5

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q5. Did you transfer FROM a bus or use the train since you left the place where you started this one-way trip (in Question 1)?
N=240
868

TRIP TYPE

Bus Only

Light Rail
Only

Total
Bus/Light
Rail

FROM TRANSFER
1=Yes

26.5%

0.0%

53.6%

26.9%

2=No

73.5%

100.0%

46.4%

73.1%

ETC Institute (FINAL REPORT)

A-6

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q9. Will you transfer TO a bus or train AFTER you get off this bus/train on the way to your destination for this one-way trip?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

TO TRANSFER
1=-Yes

29.4%

0.0%

61.1%

30.1%

2=-No

70.6%

100.0%

38.9%

69.9%

ETC Institute (FINAL REPORT)

A-7

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Total Transfers
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

TOTAL TRANSFERS
0=None

48.8%

100.0%

0.0%

48.5%

1=1

41.7%

0.0%

61.1%

39.3%

2=2

8.5%

0.0%

32.9%

10.7%

3=3

1.0%

0.0%

6.0%

1.5%

ETC Institute (FINAL REPORT)

A-8

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q10. How did you get from the last bus or train you will use for this one-way trip to get to your destination?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

EGRESS MODE
1=Bike

3.0%

7.4%

3.8%

3.6%

2=Walk

93.3%

76.8%

92.0%

91.2%

3=Was dropped off by
someone going someplace else

1.9%

6.3%

2.5%

2.5%

4=Drove alone

1.4%

8.9%

0.8%

2.2%

5=Carpooled or vanpooled
with others

0.1%

0.3%

0.1%

0.1%

6=Other

0.2%

0.4%

0.8%

0.3%

ETC Institute (FINAL REPORT)

A-9

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q10a. IF WALKED: How far did you walk?
N=219736
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

EGRESS WALK DISTANCE
1= up to 1/4 mile (0-2 blocks)

76.9%

72.7%

77.1%

76.5%

2=1/4 - 1/2 mile (3-4 blocks)

14.6%

19.3%

13.9%

15.0%

3=1/2 - 3/4 mile (5-6 blocks)

4.0%

3.4%

4.1%

3.9%

4=3/4 - 1 mile (7-8 blocks)

2.3%

3.7%

2.3%

2.5%

5=1 - 2 miles (9-16 blocks)

1.7%

0.7%

2.1%

1.7%

6= more than 2 miles (17+
blocks)

0.5%

0.3%

0.6%

0.5%

ETC Institute (FINAL REPORT)

A - 10

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q10b1. IF CARPOOLED/VANPOOLED: How many people, including you rode in the car/van?
N=299
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

EGRESS CARPOOL SIZE
2 people

85.3%

50.7%

51.7%

72.6%

3+ people

14.7%

49.3%

48.3%

27.4%

ETC Institute (FINAL REPORT)

A - 11

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q11. What type of place are you GOING TO now? What is the ending place for this one-way trip?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

DESTINATION TYPE OF PLACE
1=Workplace

20.4%

11.3%

18.1%

19.0%

2=Home

39.9%

37.5%

41.6%

39.8%

3=Elementary School (grades K-5)

0.4%

0.1%

0.3%

0.4%

4=Middle School (grades 6-8)

0.2%

0.0%

0.1%

0.2%

5=High School (grades 9-12)

5.0%

3.8%

3.5%

4.6%

6=College/University (Students Only)

7.7%

23.3%

6.6%

9.4%

7=Shopping

6.6%

5.0%

4.8%

6.2%

8=Hotel

0.2%

0.1%

0.4%

0.2%

9=Recreation/Sightseeing

1.0%

2.7%

2.0%

1.3%

ETC Institute (FINAL REPORT)

A - 12

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q11. What type of place are you GOING TO now? What is the ending place for this one-way trip?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

DESTINATION TYPE OF PLACE (Cont.)
10=Medical Appointment/
Doctor's Visit

3.0%

0.6%

2.6%

2.7%

11.0%

3.9%

10.9%

10.2%

12=Airport (Air Passengers Only)

0.0%

0.6%

1.0%

0.2%

13=Other

4.7%

10.9%

8.2%

5.8%

11=Social/Church/Personal/Friend's House

ETC Institute (FINAL REPORT)

A - 13

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Trip Purpose
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

TRIP PURPOSE
Home-Based Other Trip (HBO)

18.6%

18.1%

24.4%

19.3%

8.3%

6.2%

5.1%

7.7%

Home-Based Work Trip (HBW)

33.2%

17.3%

33.2%

31.3%

Home-Based College Trip (HBC)

12.3%

33.8%

10.6%

14.6%

Non-Home Based (NHB)

12.4%

17.2%

14.2%

13.2%

Home-Based School Trip (NHB)

10.5%

5.9%

8.0%

9.7%

Home-Based Medical Trip (HBM)

4.7%

1.0%

3.6%

4.1%

Home-Based Airport Trip (HBA)

0.0%

0.5%

0.7%

0.2%

Home-Based Shopping Trip (HBS)

ETC Institute (FINAL REPORT)

A - 14

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q14. How did you pay for your trip today?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

PAYMENT METHOD
1=Day Pass

23.5%

19.8%

28.7%

23.8%

2=3-Day Pass

0.4%

0.7%

1.3%

0.5%

3=7-Day Pass

3.1%

2.6%

5.4%

3.3%

4=31-Day Pass

24.8%

18.6%

24.9%

24.1%

5=FREE

9.5%

0.7%

3.5%

7.7%

6=U-Pass

3.2%

43.0%

10.3%

8.7%

7=Employer Subsidized Pass

6.8%

6.8%

6.3%

6.7%

8=Semester Pass

3.2%

2.8%

4.2%

3.3%

9=Courtesy Pass

0.3%

0.3%

0.3%

0.3%

11.4%

1.5%

4.5%

9.3%

11=Youth Fare

1.7%

0.3%

0.9%

1.4%

12=Senior Fare

0.5%

0.1%

0.4%

0.5%

10=Full Fare

ETC Institute (FINAL REPORT)

A - 15

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q14. How did you pay for your trip today?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

PAYMENT METHOD (Cont.)
13=Person with Disability Fare

0.8%

0.6%

0.9%

0.8%

14=Field Trip Pass

0.0%

0.0%

0.0%

0.0%

15=Year Round Pass

0.0%

0.0%

0.0%

0.0%

16=Reduced Fare ID Card

4.4%

0.3%

3.5%

3.8%

17=Cash

1.1%

0.0%

0.5%

0.9%

19=Other

1.5%

0.6%

1.7%

1.4%

99=Not Provided

3.7%

1.3%

2.6%

3.3%

ETC Institute (FINAL REPORT)

A - 16

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q15. If transit service had not been available today, how would you have made this ENTIRE ONE-WAY trip? (check only one)
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

IF NO TRANSIT HOW MAKE TRIP
1= I could not make this trip

28.7%

8.3%

28.1%

26.2%

2= Drive with someone else

23.1%

23.1%

24.2%

23.2%

5.5%

3.3%

3.8%

5.0%

4= Walk or Bike

24.1%

21.6%

17.3%

22.9%

5= Drive Myself

8.1%

33.2%

13.7%

11.7%

6= I Don't Know

9.7%

10.0%

12.1%

10.1%

7= Other

0.8%

0.4%

0.6%

0.8%

3=Taxi

ETC Institute (FINAL REPORT)

A - 17

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q16. How many years have you been using public transit in the Phoenix area?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

YEARS USING TRANSIT IN PHOENIX
1= Less than 2 years

30.5%

44.4%

33.6%

32.5%

2=2 years or more

63.3%

52.4%

61.4%

61.8%

6.2%

3.2%

5.0%

5.7%

9= Don't know

ETC Institute (FINAL REPORT)

A - 18

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q16a. IF LESS THAN 2 YEARS: Why did you start using public transit in the Phoenix area?
N=78302
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

WHY START USE PHX TRANSIT
1=Moved to the area within last 2 years

18.9%

7.2%

16.6%

16.4%

2=To save money

12.4%

44.4%

29.0%

20.7%

3=Lost my job

1.2%

0.2%

0.3%

0.9%

4=Light rail service began

1.0%

15.9%

5.9%

4.5%

5=Employer offered incentives

1.1%

1.7%

0.9%

1.2%

20.7%

2.5%

12.3%

16.1%

5.1%

1.2%

4.0%

4.2%

8=Started going to school

13.0%

17.4%

9.6%

13.3%

9=Do not have a car

14.1%

4.9%

12.6%

12.2%

3.5%

1.1%

1.8%

2.8%

6=Lost my car
7=Started a new job

10=No reason
11=Other

ETC Institute (FINAL REPORT)

9.2%

3.5%

7.0%

7.8%

A - 19

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q17. Compared to 2 years ago, how often do you use public transit?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

COMPARED TO 2 YEARS AGO USE
1= Much more often

24.3%

38.2%

31.1%

26.8%

2= More often

32.6%

41.6%

38.0%

34.4%

3= About the same

26.2%

13.5%

20.1%

23.9%

4= Less often

6.7%

2.4%

3.4%

5.8%

5= Much less often

1.4%

0.4%

0.5%

1.1%

6= I Don't Know

8.9%

4.0%

6.9%

8.0%

ETC Institute (FINAL REPORT)

A - 20

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q18. How do you usually get transit schedule information? (select the ONE you use most often)
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

HOW GET SCHEDULE
1= Transit schedule book

33.3%

20.1%

31.5%

31.5%

2= Valley Metro Website

26.5%

51.2%

31.0%

30.0%

3= Customer service telephone number

18.3%

3.3%

16.5%

16.3%

4= Posted schedule at bus stop

6.7%

3.9%

6.0%

6.3%

5= I Don't Know

7.8%

3.5%

6.0%

7.0%

6= I Don't get schedule info

4.7%

16.5%

7.0%

6.4%

7= Other

2.6%

1.6%

2.0%

2.4%

ETC Institute (FINAL REPORT)

A - 21

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q19. How many registered CARS, TRUCKS OR MOTORCYLES are in running condition and available to your household?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

VEHICLES IN HOUSEHOLD
0=0

48.2%

29.5%

51.6%

46.5%

1=1

28.7%

33.1%

27.0%

29.0%

2=2

16.0%

21.4%

13.5%

16.3%

3=3

5.1%

10.7%

5.7%

5.9%

4=4 or more

2.0%

5.2%

2.1%

2.4%

ETC Institute (FINAL REPORT)

A - 22

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q20. Including YOU, how many people live in your household?
N=2408
68

TRIP TYPE

Bus Only

Light Rail
Only

Total
Bus/Light
Rail

HOUSEHOLD SIZE
1=1

17.4%

19.6%

21.5%

18.2%

2=2

24.2%

30.4%

26.0%

25.2%

3=3

19.0%

19.6%

17.8%

18.9%

4=4

16.1%

17.7%

15.1%

16.2%

5=5

10.6%

4.8%

7.8%

9.6%

6=6+

12.6%

8.0%

11.9%

-12.0%

ETC Institute (FINAL REPORT)

A - 23

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q18. Including YOU, how many people in your household are employed outside the home?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

NUMBER EMPLOYED IN THE HOUSEHOLD
0=0

14.9%

14.1%

14.9%

14.8%

1=1

39.1%

37.5%

43.1%

39.4%

2=2

30.0%

34.5%

27.4%

30.2%

3=3

10.9%

9.5%

10.5%

10.7%

4=4

3.7%

3.2%

3.0%

3.6%

5=5+

1.4%

1.1%

1.0%

1.3%

ETC Institute (FINAL REPORT)

A - 24

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q22. Including YOU, how many adults (age 18 and older) live in your household?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

ADULTS IN HOUSEHOLD
0=0

0.1%

0.0%

0.0%

0.1%

1=1

26.3%

24.7%

29.1%

26.5%

2=2

39.1%

41.6%

38.8%

39.4%

3=3

20.7%

20.5%

18.7%

20.4%

4=4

9.4%

10.4%

8.8%

9.4%

5=5

3.0%

1.8%

1.9%

2.7%

6=6 +

1.5%

0.8%

2.7%

1.6%

88= I Don't
Know

0.0%

0.2%

0.0%

0.0%

99= Refused

0.0%

0.0%

0.0%

0.0%

ETC Institute (FINAL REPORT)

A - 25

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q23. What is your AGE:
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

AGE
1=Under 18

11.9%

6.7%

9.4%

11.0%

2=18-24 years

27.9%

41.0%

25.1%

29.1%

3=25-34 years

20.4%

26.4%

21.3%

21.2%

4=35-44 years

14.8%

11.2%

18.0%

14.8%

5=45-54 years

15.1%

7.3%

16.7%

14.4%

6=55-64 years

7.2%

5.6%

7.5%

7.0%

7=65+

2.6%

1.8%

1.9%

2.4%

ETC Institute (FINAL REPORT)

A - 26

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q24. Do you have a valid driver's license?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

DRIVERS LICENSE
1=Yes

43.7%

72.2%

47.3%

47.5%

2=No

56.3%

27.8%

52.7%

52.5%

ETC Institute (FINAL REPORT)

A - 27

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q25. Are you: (check the response that BEST describes you)
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

EMPLOYMENT STATUS
1= Employed full-time i.e. at
least 35 hrs per week

37.6%

33.9%

41.0%

37.6%

2= Employed part time i.e.
less than 35 hrs per week

19.6%

25.4%

17.0%

19.9%

3= Not currently employed
but seeking work

22.0%

12.1%

21.7%

20.8%

4= Not currently employed
and NOT seeking work

17.5%

25.5%

17.5%

18.4%

5= Not employed - retired

3.4%

2.8%

2.8%

3.2%

99=Not provided

0.0%

0.2%

0.0%

0.0%

ETC Institute (FINAL REPORT)

A - 28

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q26. Are you a student? (check the one response that BEST describes you)
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

STUDENT STATUS
1= Not a student

63.4%

45.2%

65.6%

61.5%

2= Yes - student through 12th grade

14.2%

7.0%

10.2%

12.9%

3= Yes - college or university

21.0%

47.5%

22.5%

24.3%

1.3%

0.4%

1.7%

1.3%

4= Yes - other

ETC Institute (FINAL REPORT)

A - 29

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q27. How would you describe your race/ethnicity?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

RACE ETHNICITY
1= White

43.6%

49.1%

39.9%

43.8%

2= Black or African American

18.2%

14.5%

21.6%

18.2%

3= Asian

2.0%

6.2%

2.1%

2.5%

4= American Indian

3.8%

5.4%

7.0%

4.4%

30.7%

21.8%

27.8%

29.3%

1.6%

3.0%

1.7%

1.8%

5= Hispanic or Latino
6= Other

ETC Institute (FINAL REPORT)

A - 30

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q28. Your Gender:
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

GENDER
1=Male

51.4%

51.3%

54.9%

51.8%

2=Female

48.6%

48.7%

45.1%

48.2%

ETC Institute (FINAL REPORT)

A - 31

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q29. Which of the following categories BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

HH INCOME
1= Below $5,000

15.6%

8.8%

14.5%

14.7%

2=$5,000-$9,999

8.9%

6.7%

9.0%

8.6%

3=$10,000-$14,999

10.2%

8.0%

9.3%

9.8%

4=$15,000-$19,999

8.0%

5.8%

7.8%

7.7%

5=$20,000-$24,999

10.4%

6.7%

9.0%

9.8%

6=$25,000-$29,999

8.7%

8.3%

10.0%

8.8%

7=$30,000-$34,999

7.4%

9.3%

8.9%

7.8%

8=$35,000-$39,999

5.7%

10.2%

5.4%

6.2%

9=$40,000-$49,999

6.8%

9.3%

7.6%

7.2%

10=$50,000-$59,999

5.4%

6.9%

6.2%

5.7%

11=$60,000-$69,999

3.7%

5.2%

3.5%

3.9%

12=$70,000-$79,000

2.4%

3.6%

1.6%

2.4%

ETC Institute (FINAL REPORT)

A - 32

Appendix A - Results by Mode (Bus Only vs. Light Rail Only vs. Bus/Light Rail)

Q29. Which of the following categories BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME?
N=240868
Bus Only

TRIP TYPE
Light Rail
Only

Total
Bus/Light
Rail

HH INCOME (Cont.)
13=$80,000-$89,999

2.0%

2.5%

1.7%

2.0%

14=$90,000-$99,999

1.3%

2.6%

1.3%

1.4%

15=$100,000-$119,999

1.4%

2.6%

1.9%

1.6%

16=$120,000 or more

1.9%

2.5%

2.1%

2.0%

17= I Don't Know

0.3%

0.7%

0.3%

0.4%

ETC Institute (FINAL REPORT)

A - 33

APPENDIX B:

RESULTS BY T YPE OF
SERVICE

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q1. What type of place are you COMING FROM now? What was the starting place of this one-way trip?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

ORIGIN_TYPE_OF_PLACE
1=Workplace

17.4%

45.0%

8.7%

36.0%

36.8%

19.7%

27.7%

14.8%

16.7%

2=Home

47.7%

53.9%

47.0%

59.2%

62.3%

49.4%

50.1%

44.1%

47.2%

3=Elementary School (grades K-5)

0.2%

0.3%

1.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.2%

4=Middle School (grades 6-8)

0.2%

0.0%

0.2%

0.0%

0.0%

0.0%

0.0%

0.0%

0.1%

5=High School (grades 9-12)

6.7%

0.2%

4.6%

0.0%

0.9%

1.4%

0.0%

4.2%

5.9%

6=College/University
(Students Only)

6.2%

0.2%

13.4%

4.8%

0.0%

1.4%

2.8%

16.0%

8.4%

7=Shopping

5.7%

0.1%

6.5%

0.0%

0.0%

7.0%

0.0%

4.4%

5.4%

8=Hotel

0.2%

0.0%

0.2%

0.0%

0.0%

0.0%

2.8%

0.4%

0.2%

9=Recreation/Sightseeing

0.9%

0.0%

3.6%

0.0%

0.0%

8.5%

0.0%

1.4%

1.2%

ETC Institute (FINAL REPORT)

B-1

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q1. What type of place are you COMING FROM now? What was the starting place of this one-way trip?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

ORIGIN_TYPE_OF_PLACE (Cont.)
10=Medical Appointment/
Doctor's Visit

3.2%

0.0%

1.3%

0.0%

0.0%

1.4%

0.0%

1.5%

2.7%

11=Social/Church/Personal/
Friend's House

8.2%

0.0%

9.1%

0.0%

0.0%

7.0%

2.8%

3.7%

7.3%

12=Airport (Air Passengers Only)

0.0%

0.0%

0.1%

0.0%

0.0%

0.0%

11.1%

0.4%

0.1%

13=Other

3.5%

0.4%

4.4%

0.0%

0.0%

4.2%

2.8%

9.2%

4.5%

ETC Institute (FINAL REPORT)

B-2

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q4. How did you get from the place where you started this one-way trip (in Question 2) to the very FIRST bus/train you used for this trip?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

ACCESS_MODE
1=Bike

3.3%

3.8%

2.2%

2.4%

1.1%

5.6%

5.5%

6.4%

3.8%

2=Walk

93.0%

54.7%

87.2%

50.4%

37.4%

80.4%

72.3%

75.9%

88.5%

3.0%

8.1%

1.0%

19.2%

10.5%

12.6%

11.1%

8.5%

4.0%

3=Was dropped off by
someone going someplace else
4=Drove alone

0.2%

32.8%

8.7%

28.0%

49.7%

1.4%

2.8%

7.6%

3.0%

5=Carpooled or vanpooled
with others

0.2%

0.6%

0.5%

0.0%

1.3%

0.0%

5.5%

0.3%

0.2%

6=Other

0.3%

0.0%

0.4%

0.0%

0.0%

0.0%

2.8%

1.2%

0.5%

ETC Institute (FINAL REPORT)

B-3

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q4a. IF WALKED: How far did you walk?
N=213199
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

ACCESS_WALK_DISTANCE
1= up to 1/4 mile (0-2 blocks)

77.3%

73.5%

81.7%

63.5%

73.7%

84.2%

84.7%

75.5%

77.4%

2=1/4 - 1/2 mile (3-4 blocks)

13.5%

17.4%

10.4%

17.5%

23.5%

10.5%

7.7%

17.5%

13.9%

3=1/2 - 3/4 mile (5-6 blocks)

3.6%

2.9%

4.4%

4.8%

1.8%

0.0%

0.0%

3.1%

3.5%

4=3/4 - 1 mile (7-8 blocks)

2.9%

4.2%

1.5%

11.1%

0.0%

1.7%

3.8%

2.5%

2.7%

5=1 - 2 miles (9-16 blocks)

2.3%

1.5%

1.4%

3.2%

0.9%

1.8%

3.8%

0.8%

2.0%

6= more than 2 miles (17+blocks)

0.5%

0.4%

0.6%

0.0%

0.0%

1.8%

0.0%

0.6%

0.5%

ETC Institute (FINAL REPORT)

B-4

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q4b1. IF CARPOOLED/VANPOOLED: How many people, including you rode in the car/van?
N=568
Local

ROUTE TYPE
Express Circulator Rapid

Total
Shuttle

Rail

ACCESS_CARPOOL_SIZE
2 people

57.9%

94.1%

63.0%

100.0%

50.0%

50.0%

59.3%

3+ people

42.1%

5.9%

37.0%

0.0%

50.0%

50.0%

40.7%

ETC Institute (FINAL REPORT)

B-5

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q5. Did you transfer FROM a bus or use the train since you left the place where you started this one-way trip (in Question 1)?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

FROM_TRANSFER
1=Yes

31.3%

4.2%

14.8%

4.8%

5.7%

42.3%

30.7%

16.8%

26.9%

2=-No

68.7%

95.8%

85.2%

95.2%

94.3%

57.7%

69.3%

83.2%

73.1%

ETC Institute (FINAL REPORT)

B-6

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q9. Will you transfer TO a bus or train AFTER you get off this bus/train on the way to your destination for this one-way trip?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

TO_TRANSFER
1=Yes

34.3%

7.3%

14.3%

24.0%

12.6%

50.7%

19.4%

22.2%

30.1%

2=No

65.7%

92.7%

85.7%

76.0%

87.4%

49.3%

80.6%

77.8%

69.9%

ETC Institute (FINAL REPORT)

B-7

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Total Transfers
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

Total Transfers
0=0

40.4%

88.7%

72.2%

73.6%

81.7%

21.4%

49.9%

66.6%

48.5%

1=1

45.9%

9.7%

21.4%

16.0%

18.1%

44.3%

13.9%

24.3%

39.3%

2=2

12.0%

1.6%

5.4%

6.4%

0.2%

25.7%

36.2%

8.0%

10.7%

3=3

1.7%

0.0%

1.0%

4.0%

0.0%

8.7%

0.0%

1.1%

1.5%

ETC Institute (FINAL REPORT)

B-8

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q10. How did you get from the last bus or train you will use for this one-way trip to get to your destination?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

EGRESS_MODE
1=Bike

3.2%

2.3%

2.9%

2.4%

0.8%

2.8%

5.5%

5.8%

3.6%

2=Walk

94.1%

67.8%

92.0%

80.0%

62.6%

92.9%

75.0%

82.1%

91.2%

2.0%

5.8%

0.5%

7.2%

5.0%

2.8%

11.1%

5.0%

2.5%

10.4%

29.9%

3=Was dropped off by
someone going someplace else
4=Drove alone

0.4%

23.5%

4.3%

1.4%

5.5%

6.1%

2.2%

5=Carpooled or vanpooled
with others

0.1%

0.6%

0.0%

0.0%

1.7%

0.0%

2.8%

0.2%

0.1%

6=Other

0.2%

0.0%

0.3%

0.0%

0.0%

0.0%

0.0%

0.7%

0.3%

ETC Institute (FINAL REPORT)

B-9

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q10a. IF WALKED: How far did you walk?
N=219736
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

EGRESS_WALK_DISTANCE
1= up to 1/4 mile (0-2 blocks)

75.9%

77.7%

83.6%

65.0%

82.0%

83.4%

88.9%

74.6%

76.5%

2=1/4 - 1/2 mile (3-4 blocks)

15.0%

16.3%

10.4%

19.0%

11.1%

15.1%

3.7%

17.4%

15.0%

3=1/2 - 3/4 mile (5-6 blocks)

4.1%

3.8%

3.6%

3.0%

3.3%

1.5%

3.7%

3.3%

3.9%

4=3/4 - 1 mile (7-8 blocks)

2.5%

1.9%

0.7%

7.0%

0.0%

0.0%

3.7%

3.4%

2.5%

5=1 - 2 miles (9-16 blocks)

1.9%

0.3%

1.4%

6.0%

0.8%

0.0%

0.0%

0.8%

1.7%

6= more than 2 miles (17+blocks)

0.5%

0.0%

0.3%

0.0%

2.7%

0.0%

0.0%

0.4%

0.5%

ETC Institute (FINAL REPORT)

B - 10

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q10b1. IF CARPOOLED/VANPOOLED: How many people, including you rode in the car/van?
N=299
Local

Express

ROUTE TYPE
Circulat
Rapid
or

Total
Shuttle

Rail

EGRESS_CARPOOL_SIZE
2 people

93.9%

75.0%

100.0%

51.7%

0.0%

59.8%

72.6%

3+ people

6.1%

25.0%

0.0%

48.3%

100.0%

40.2%

27.4%

ETC Institute (FINAL REPORT)

B - 11

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q11. What type of place are you GOING TO now? What is the ending place for this one-way trip?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

DESTINATION_TYPE_OF_PLACE_
1=Workplace

20.5%

53.4%

10.1%

52.8%

59.8%

19.8%

27.9%

12.9%

19.0%

2=Home

39.8%

44.4%

39.0%

40.8%

37.4%

29.4%

36.0%

40.4%

39.8%

3=Elementary School (grades
K-5)

0.3%

0.0%

1.0%

0.0%

0.3%

0.0%

0.0%

0.1%

0.4%

4=Middle School (grades 6-8)

0.2%

0.0%

0.2%

0.0%

0.4%

0.0%

0.0%

0.1%

0.2%

5=High School (grades 9-12)

5.1%

0.4%

3.4%

2.4%

0.0%

0.0%

2.8%

4.2%

4.6%

6=College/University
(Students Only)

6.6%

0.4%

18.0%

2.4%

0.0%

12.7%

2.8%

17.6%

9.4%

7=Shopping

6.5%

0.0%

6.8%

0.0%

0.0%

12.7%

0.0%

4.9%

6.2%

8=Hotel

0.2%

0.0%

0.0%

0.0%

0.0%

0.0%

2.8%

0.2%

0.2%

9=Recreation/Sightseeing

1.0%

0.2%

3.0%

0.0%

0.0%

5.6%

0.0%

2.1%

1.3%

ETC Institute (FINAL REPORT)

B - 12

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q11. What type of place are you GOING TO now? What is the ending place for this one-way trip?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

DESTINATION_TYPE_OF_PLACE (Cont.)
10=Medical Appointment/
Doctor's Visit

3.3%

0.0%

1.9%

0.0%

1.7%

4.2%

0.0%

1.0%

2.7%

11.8%

0.4%

10.1%

0.0%

0.3%

8.5%

5.5%

4.7%

10.2%

12=Airport (Air Passengers Only)

0.1%

0.0%

0.0%

0.0%

0.0%

0.0%

22.2%

0.8%

0.2%

13=Other

4.6%

0.9%

6.5%

1.6%

0.0%

7.1%

0.0%

11.1%

5.8%

11=Social/Church/Personal/
Friend's House

ETC Institute (FINAL REPORT)

B - 13

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Trip Purpose
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

TRIP_PURPOSE
Home-Based Other Trip (HBO)

19.6%

0.6%

20.6%

1.6%

0.8%

23.9%

2.8%

19.4%

19.3%

8.0%

0.0%

10.0%

0.0%

0.0%

4.2%

0.0%

6.3%

7.7%

Home-Based Work Trip (HBW)

33.4%

96.6%

16.1%

88.8%

95.9%

32.4%

55.6%

22.5%

31.3%

Home-Based College Trip (HBC)

10.6%

0.4%

27.9%

7.2%

0.0%

14.1%

5.5%

26.3%

14.6%

Non-Home Based (NHB)

12.6%

1.7%

14.2%

0.0%

0.7%

21.1%

13.9%

16.0%

13.2%

Home-Based School Trip (HSL)

10.7%

0.5%

8.7%

2.4%

0.9%

1.4%

2.8%

7.4%

9.7%

Home-Based Medical Trip (HBM)

5.0%

0.0%

2.4%

0.0%

1.7%

2.8%

0.0%

1.6%

4.1%

Home-Based Airport Trip (HBA)

0.0%

0.0%

0.1%

0.0%

0.0%

0.0%

19.4%

0.7%

0.2%

Home-Based Shopping Trip (HBS)

ETC Institute (FINAL REPORT)

B - 14

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q14. How did you pay for your trip today?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

PAYMENT_METHOD
1=Day Pass

26.6%

3.3%

3.8%

8.8%

1.3%

32.4%

11.1%

24.1%

23.8%

2=3-Day Pass

0.5%

0.0%

0.4%

0.0%

0.0%

0.0%

0.0%

0.7%

0.5%

3=7-Day Pass

3.7%

0.0%

0.9%

0.0%

0.0%

5.7%

2.8%

3.4%

3.3%

4=31-Day Pass

27.6%

12.9%

3.4%

11.2%

14.5%

28.2%

11.1%

21.0%

24.1%

5=FREE

1.3%

0.6%

77.7%

0.0%

3.4%

0.0%

33.3%

0.8%

7.7%

6=U-Pass

3.6%

1.5%

2.0%

2.4%

5.7%

8.4%

2.8%

33.7%

8.7%

7=Employer Subsidized Pass

5.6%

75.6%

1.2%

65.6%

72.1%

4.3%

19.6%

6.3%

6.7%

8=Semester Pass

3.7%

0.7%

0.2%

0.0%

0.0%

0.0%

0.0%

3.8%

3.3%

9=Courtesy Pass

0.2%

0.0%

0.7%

0.0%

0.0%

1.4%

2.8%

0.2%

0.3%

12.2%

1.6%

2.7%

2.4%

2.6%

8.5%

5.5%

1.8%

9.3%

11=Youth Fare

1.9%

0.2%

0.3%

2.4%

0.5%

0.0%

0.0%

0.5%

1.4%

12=Senior Fare

0.6%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.2%

0.5%

10=Full Fare

ETC Institute (FINAL REPORT)

B - 15

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q14. How did you pay for your trip today?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

PAYMENT_METHOD_ (Cont.)
13=Person with Disability Fare

0.9%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.9%

0.8%

14=Field Trip Pass

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

15=Year Round Pass

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

16=Reduced Fare ID Card

5.0%

2.4%

1.6%

7.2%

0.0%

6.9%

0.0%

0.5%

3.8%

17=CASH

1.2%

0.0%

0.1%

0.0%

0.0%

0.0%

8.3%

0.2%

0.9%

19=Other

1.7%

0.9%

0.3%

0.0%

0.0%

2.8%

2.8%

0.7%

1.4%

99=Not Provided

3.7%

0.2%

4.7%

0.0%

0.0%

1.4%

0.0%

1.3%

3.3%

ETC Institute (FINAL REPORT)

B - 16

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q15. If transit service had not been available today, how would you have made this ENTIRE ONE-WAY trip? (check only one)
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

IF_NO_TRANSIT_HOW_MAKE_TRIP
1= I could not make this trip

31.7%

6.9%

16.2%

28.0%

2.9%

39.5%

19.4%

11.0%

26.2%

2= Drive with someone else

24.3%

13.1%

12.6%

12.0%

10.4%

26.8%

27.9%

25.0%

23.2%

5.8%

0.0%

3.6%

4.0%

0.0%

4.1%

13.9%

3.3%

5.0%

4= Walk or Bike

21.3%

0.9%

46.7%

1.6%

0.4%

22.5%

13.9%

20.6%

22.9%

5= Drive Myself

6.4%

76.3%

8.9%

52.0%

85.8%

7.1%

16.6%

27.3%

11.7%

6= I Don't Know

9.7%

2.4%

11.5%

2.4%

0.5%

0.0%

2.8%

12.4%

10.1%

7= Other

0.8%

0.3%

0.6%

0.0%

0.0%

0.0%

5.5%

0.6%

0.8%

3=Taxi

ETC Institute (FINAL REPORT)

B - 17

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q16. How many years have you been using public transit in the Phoenix area?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

YEARS_USING_TRANSIT IN PHOENIX
1= Less than 2 years

29.9%

23.8%

36.9%

32.0%

24.3%

32.4%

33.3%

41.9%

32.5%

2=2 years or more

64.1%

76.0%

53.8%

68.0%

75.7%

67.6%

66.7%

54.5%

61.8%

6.0%

0.2%

9.2%

0.0%

0.0%

0.0%

0.0%

3.6%

5.7%

9= Don't know

ETC Institute (FINAL REPORT)

B - 18

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q16a. IF LESS THAN 2 YEARS: Why did you start using public transit in the Phoenix area?
N=78302
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

WHY_USE_PHOENIX_TRANSIT
1=Moved to the area within
last 2 years

18.4%

16.3%

27.9%

0.0%

9.7%

26.5%

33.3%

7.5%

16.4%

2=To save money

11.3%

29.6%

19.4%

22.4%

37.7%

13.4%

0.0%

43.0%

20.7%

3=Lost my job

1.3%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.3%

0.9%

4=Light rail service began

1.2%

5.2%

0.8%

0.0%

0.0%

0.0%

8.3%

13.6%

4.5%

5=Employer offered incentives

0.6%

15.7%

0.2%

16.3%

22.6%

0.0%

0.0%

1.6%

1.2%

23.0%

3.8%

6.4%

6.1%

0.0%

20.0%

0.0%

3.7%

16.1%

5.0%

17.9%

1.6%

12.2%

25.5%

0.0%

16.7%

1.9%

4.2%

8=Started going to school

12.0%

0.5%

20.0%

24.5%

0.0%

9.9%

0.0%

15.5%

13.3%

9=Do not have a car

14.8%

2.3%

8.7%

6.1%

0.5%

6.7%

0.0%

7.9%

12.2%

10=No reason

3.3%

1.1%

4.8%

0.0%

1.0%

0.0%

0.0%

1.2%

2.8%

11=Other

9.0%

7.5%

10.2%

12.2%

3.1%

23.5%

41.7%

3.7%

7.8%

6=Lost my car
7=Started a new job

ETC Institute (FINAL REPORT)

B - 19

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q17. Compared to 2 years ago, how often do you use public transit?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

COMPARED_TO_2_YEARS_AGO USE
1= Much more often

23.2%

36.1%

32.5%

21.6%

40.6%

55.1%

30.5%

36.3%

26.8%

2= More often

33.9%

13.9%

30.6%

25.6%

18.1%

15.4%

27.7%

41.2%

34.4%

3= About the same

26.2%

44.8%

18.5%

52.8%

33.1%

25.2%

33.5%

14.9%

23.9%

4= Less often

6.8%

1.9%

5.0%

0.0%

1.7%

0.0%

8.3%

2.5%

5.8%

5= Much less often

1.2%

1.3%

1.8%

0.0%

0.7%

0.0%

0.0%

0.5%

1.1%

6= I Don't Know

8.6%

2.0%

11.6%

0.0%

5.8%

4.2%

0.0%

4.7%

8.0%

ETC Institute (FINAL REPORT)

B - 20

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q18. How do you usually get transit schedule information? (select the ONE you use most often)
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

HOW_GET_SCHEDULE
1= Transit schedule book

34.8%

21.8%

24.1%

27.2%

11.8%

29.6%

22.2%

23.3%

31.5%

2= Valley Metro Website

25.5%

72.5%

24.5%

64.8%

76.3%

33.9%

22.2%

45.6%

30.0%

3= Customer service
telephone number

20.1%

1.8%

8.7%

1.6%

2.1%

14.2%

33.5%

6.2%

16.3%

4= Posted schedule at bus stop

5.6%

0.2%

17.1%

0.0%

5.7%

12.7%

5.5%

4.2%

6.3%

5= I Don't Know

7.5%

1.3%

11.4%

4.0%

1.4%

1.4%

0.0%

4.0%

7.0%

6= I Don't get schedule info

4.0%

0.3%

9.9%

2.4%

0.7%

8.3%

0.0%

15.0%

6.4%

7= Other

2.4%

2.1%

4.3%

0.0%

2.1%

0.0%

16.6%

1.7%

2.4%

ETC Institute (FINAL REPORT)

B - 21

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q19. How many registered CARS, TRUCKS OR MOTORCYLES are in running condition and available to your household?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

VEHICLES_IN_HOUSEHOLD
0=0

50.9%

2.3%

41.5%

9.6%

0.7%

53.6%

41.6%

35.8%

46.5%

1=1

28.1%

34.1%

29.8%

37.6%

27.8%

30.9%

36.2%

31.9%

29.0%

2=2

14.8%

41.4%

16.1%

48.0%

53.6%

11.3%

13.9%

19.3%

16.3%

3=3

4.5%

16.0%

9.3%

4.8%

14.8%

4.2%

5.5%

8.7%

5.9%

4=4 or more

1.7%

6.1%

3.3%

0.0%

3.1%

0.0%

2.8%

4.4%

2.4%

ETC Institute (FINAL REPORT)

B - 22

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q20. Including YOU, how many people live in your household?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

HOUSEHOLD_SIZE
1=1

17.6%

16.8%

19.5%

23.2%

16.1%

14.0%

22.2%

20.2%

18.2%

2=2

23.9%

34.0%

26.6%

36.0%

36.3%

26.7%

27.9%

28.4%

25.2%

3=3

19.0%

19.8%

18.4%

19.2%

16.0%

18.2%

16.6%

19.0%

18.9%

4=4

15.7%

15.7%

18.1%

9.6%

25.8%

17.1%

13.9%

16.6%

16.2%

5=5

10.4%

8.6%

9.5%

9.6%

4.3%

17.0%

5.5%

6.3%

9.6%

6=6+

13.3%

5.0%

8.0%

2.4%

1.5%

7.0%

13.9%

9.5%

12.0%

ETC Institute (FINAL REPORT)

B - 23

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q18. Including YOU, how many people in your household are employed outside the home?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

NUMBER_EMPLOYED_IN_HOUSEHOLD
0=0

14.8%

0.2%

18.5%

0.0%

0.0%

22.3%

11.1%

14.5%

14.8%

1=1

39.5%

48.1%

36.9%

57.6%

51.0%

39.5%

27.7%

39.2%

39.4%

2=2

29.6%

38.9%

28.9%

28.0%

41.0%

29.7%

36.2%

32.1%

30.2%

3=3

11.0%

9.9%

10.0%

7.2%

6.7%

4.2%

22.2%

9.9%

10.7%

4=4

3.6%

1.3%

4.9%

4.8%

1.3%

0.0%

2.8%

3.3%

3.6%

5=5+

1.4%

1.6%

0.8%

2.4%

0.0%

4.2%

0.0%

1.1%

1.3%

ETC Institute (FINAL REPORT)

B - 24

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q22. Including YOU, how many adults (age 18 and older) live in your household?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

ADULTS_IN_HOUSEHOLD
0=0

0.1%

0.1%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.1%

1=1

26.5%

23.8%

28.0%

36.8%

22.3%

28.1%

25.0%

26.0%

26.5%

2=2

39.0%

53.9%

37.4%

44.0%

58.3%

39.5%

39.0%

40.1%

39.4%

3=3

20.9%

14.5%

18.2%

9.6%

13.9%

25.4%

19.4%

20.1%

20.4%

4=4

9.0%

5.2%

12.8%

4.8%

4.9%

1.4%

5.5%

10.3%

9.4%

5=5

2.9%

2.5%

2.8%

2.4%

0.5%

1.4%

2.8%

2.0%

2.7%

6=6 +

1.7%

0.0%

0.8%

2.4%

0.0%

4.2%

8.3%

1.2%

1.6%

ETC Institute (FINAL REPORT)

B - 25

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q23. What is your AGE:
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

AGE
1=Under 18

12.0%

0.6%

10.7%

4.8%

0.0%

4.3%

0.0%

8.2%

11.0%

2=18-24 years

26.9%

2.3%

40.4%

12.8%

6.2%

19.7%

19.6%

35.7%

29.1%

3=25-34 years

21.0%

12.2%

18.3%

5.6%

17.4%

15.4%

27.7%

24.7%

21.2%

4=35-44 years

15.4%

22.6%

10.7%

13.6%

22.6%

28.3%

25.0%

12.9%

14.8%

5=45-54 years

15.3%

28.9%

12.2%

28.0%

25.4%

14.1%

19.4%

10.3%

14.4%

6=55-64 years

6.8%

29.5%

4.5%

35.2%

26.6%

11.3%

8.3%

6.5%

7.0%

7=65+

2.5%

3.9%

3.2%

0.0%

1.8%

6.9%

0.0%

1.7%

2.4%

ETC Institute (FINAL REPORT)

B - 26

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q24. Do you have a valid driver's license?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

DRIVERS_LICENSE
1=Yes

41.2%

95.3%

54.9%

82.4%

97.6%

48.0%

55.4%

63.8%

47.5%

2=No

58.8%

4.7%

45.1%

17.6%

2.4%

52.0%

44.6%

36.2%

52.5%

ETC Institute (FINAL REPORT)

B - 27

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q25. Are you: (check the response that BEST describes you)
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

EMPLOYMENT_STATUS
1= Employed full-time i.e. at
least 35 hrs per week

37.5%

97.4%

26.9%

90.4%

96.2%

35.4%

72.3%

35.8%

37.6%

2= Employed part time i.e.
less than 35 hrs per week

19.2%

1.8%

24.7%

0.0%

3.4%

25.2%

11.1%

22.6%

19.9%

3= Not currently employed
but seeking work

22.4%

0.1%

25.6%

2.4%

0.5%

16.9%

13.9%

14.9%

20.8%

4= Not currently employed
and NOT seeking work

17.7%

0.7%

19.0%

4.8%

0.0%

15.5%

2.8%

23.4%

18.4%

5= Not employed - retired

3.2%

0.0%

3.7%

2.4%

0.0%

7.0%

0.0%

3.1%

3.2%

99=Not provided

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.2%

0.0%

ETC Institute (FINAL REPORT)

B - 28

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q26. Are you a student? (check the one response that BEST describes you)
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

STUDENT_STATUS
1= Not a student

64.7%

93.3%

46.9%

81.6%

97.7%

70.4%

85.9%

51.4%

61.5%

2= Yes - student through 12th
grade

14.4%

0.8%

12.3%

2.4%

0.5%

4.3%

5.5%

8.8%

12.9%

3= Yes - college or university

19.5%

5.5%

40.1%

16.0%

1.8%

21.1%

8.5%

38.8%

24.3%

1.4%

0.4%

0.7%

0.0%

0.0%

4.2%

0.0%

0.9%

1.3%

4= Yes - other

ETC Institute (FINAL REPORT)

B - 29

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q27. How would you describe your race/ethnicity?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

RACE_ETHNICITY
1= White

41.7%

70.8%

51.4%

62.4%

75.3%

60.5%

33.3%

44.8%

43.8%

2= Black or African
American

19.4%

6.2%

14.5%

12.0%

5.3%

5.7%

22.2%

16.8%

18.2%

3= Asian

1.6%

3.6%

4.6%

0.0%

6.5%

1.4%

8.3%

5.2%

2.5%

4= American Indian

4.1%

3.4%

3.6%

0.0%

0.3%

11.4%

5.7%

6.1%

4.4%

31.8%

14.0%

24.1%

23.2%

11.5%

19.6%

27.7%

24.0%

29.3%

1.4%

2.0%

1.8%

2.4%

1.1%

1.4%

2.8%

3.0%

1.8%

5= Hispanic or Latino
6= Other

ETC Institute (FINAL REPORT)

B - 30

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q28. Your Gender:
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

GENDER_
1=Male

52.2%

42.3%

52.8%

36.0%

35.3%

45.0%

52.7%

51.5%

51.8%

2=Female

47.8%

57.7%

47.2%

64.0%

64.7%

55.0%

47.3%

48.5%

48.2%

ETC Institute (FINAL REPORT)

B - 31

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q29. Which of the following categories BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

HH_INCOME
1= Below $5,000

15.7%

2.1%

19.6%

5.6%

1.5%

14.2%

16.6%

9.6%

14.7%

2=$5,000-$9,999

8.9%

2.1%

9.8%

9.6%

4.1%

11.2%

8.3%

7.7%

8.6%

3=$10,000-$14,999

10.4%

0.6%

8.8%

2.4%

0.4%

7.1%

2.8%

9.0%

9.8%

4=$15,000-$19,999

8.1%

1.4%

8.5%

4.8%

3.7%

10.0%

11.1%

6.4%

7.7%

5=$20,000-$24,999

10.6%

3.5%

10.6%

4.8%

1.7%

13.8%

8.5%

6.9%

9.8%

6=$25,000-$29,999

8.9%

5.0%

7.2%

9.6%

3.7%

9.9%

11.1%

9.6%

8.8%

7=$30,000-$34,999

7.8%

2.4%

5.7%

1.6%

0.5%

8.5%

0.0%

9.7%

7.8%

8=$35,000-$39,999

5.9%

4.6%

4.8%

2.4%

8.8%

2.8%

5.5%

8.5%

6.2%

9=$40,000-$49,999

6.8%

11.0%

6.0%

12.0%

14.8%

6.9%

5.5%

8.8%

7.2%

10=$50,000-$59,999

5.4%

10.6%

5.4%

12.0%

6.9%

2.8%

2.8%

6.8%

5.7%

11=$60,000-$69,999

3.6%

11.0%

3.5%

11.2%

2.3%

2.8%

13.9%

4.7%

3.9%

12=$70,000-$79,000

2.2%

9.2%

1.5%

11.2%

12.2%

0.0%

2.8%

2.9%

2.4%

13=$80,000-$89,999

1.8%

7.8%

2.6%

5.6%

6.5%

1.4%

5.5%

2.2%

2.0%

ETC Institute (FINAL REPORT)

B - 32

Appendix B - Results by Type of Service (Local, Express, Circulator, etc.)

Q29. Which of the following categories BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME?
N=240868
Local

ROUTE TYPE
Express Circulator Limited
Rapid

Total
BRT

Shuttle

Rail

HH_INCOME (Cont.)
14=$90,000-$99,999

1.1%

6.4%

1.3%

2.4%

6.1%

2.8%

5.5%

2.1%

1.4%

15=$100,000-$119,999

1.0%

10.8%

2.1%

4.8%

9.9%

4.3%

0.0%

2.5%

1.6%

16=$120,000 or more

1.6%

11.4%

2.6%

0.0%

15.1%

1.4%

0.0%

2.0%

2.0%

17= I Don't Know

0.3%

0.0%

0.1%

0.0%

1.7%

0.0%

0.0%

0.6%

0.4%

ETC Institute (FINAL REPORT)

B - 33

APPENDIX C:

SURVEY INSTRUMENTS

Valley Metro Regional Transit Survey
Route Code: _______ Serial #: _______- Time: _____am/pm

Bus Version

Interviewer Initials: ________

ME

Please take a few moments to complete this important survey. Your input will be used to plan transportation improvements in
the Phoenix area. If you have questions, please call Valley Metro’s Customer Service Number: 602-253-5000.

REGISTER TO WIN $100, A FREE-MONTHLY PASS, OR GIFT CERTIFICATE People who submit an

accurately completed survey will be entered in a random drawing for one of the following: $100 CASH (5 prizes); FREE
MONTHLY PASS (20 Prizes), GIFT CERTIFICATE to local stores/restaurants (175 prizes).
Please provide your name, phone number, and complete home address (or the address of the place you are staying in the
Phoenix area if you are visiting the area). All information will be kept strictly confidential
Your Name: _____________________________________

Phone Number: (_______) ________________________

HOME Address: (please be specific, e.g., 123 W. Main Street):__________________________________________________
N

ONLY if street address is not known: ______________________ & _________________________W
Nearest Intersecting Streets (NW 7th Street & Main Street)

E
S

City:__________________________

County:_____________________

State:___

Zip Code:____________

TRIP SUMMARY

Please list all of the bus routes and train stations you used during this one-way trip in order below. If you are using the train,
please list the name of the station where you GOT ON and GOT OFF the train in the sequence they were used.
STARTING
PLACE

________________

________________

1st Bus Route or
Train Station

________________

2nd Bus Route or
Train Station

________________

3rd Bus Route or
Train Station

4th Bus Route or
Train Station

ENDING
PLACE

1. What type of place are you COMING FROM now? What was the starting place of this one-way trip? (check one)
Your WORKPLACE
Recreation/Sightseeing
Elementary school (grades K-5)
Social visit/church/personal/friend’s house
Middle school (grades 6-8)
Medical appointment/doctor’s visit
High school (grades 9-12)
College/University (students only)
Your HOME: If you gave your home address above: GO TO QUESTION 4 – below

Shopping
Hotel
Airport (air passengers only)
Other: __________________

IF YOU ARE NOT COMING FROM HOME RIGHT NOW;

2. What is the NAME of the place you are coming from now (in Question 1)? ___________________________________________
(examples of names include: McDonalds, Wal-Mart, the name of your employer, Sky Harbor Airport, etc.)
3. What is the EXACT STREET ADDRESS of the place you are coming from (in Question 1)? (please be as specific as possible)
Exact Street Address (example: 123 W. Main Street):___________________________________________________
N

ONLY if street address is not known: _____________________ & _________________________ W
Nearest Intersecting Streets (NW 7th Street & Main Street)

E
S

City:__________________________

County:_____________________

State:___

Zip Code:____________

BEFORE GETTING TO THE BUS
4. How did you get from the place where you started this one-way trip (in Question 2) to the very FIRST bus/train you used for
this trip?
Biked
Walked: how far did you walk? (circle one):
up to ¼ mile (0-2 blocks) ¼ -½ mile (3-4 blocks)
½ - ¾ mile (5-6 blocks)
¾ - 1 mile (7-8 blocks)

1-2 miles (9-16 blocks)

more than 2 miles (17+ blocks)

Was dropped off by someone going someplace else
Carpooled/vanpooled with others: How many people, including you, rode with you in the car/van? ________ people
Drove alone
Other: __________________________________________________
If you drove alone or carpooled/vanpooled, please answer 4a:
4a. What is name of the park/ride location or nearest intersection where you parked? _________________________________
5. Did you transfer from another bus or use the train since you left the place where you started this one-way trip (in Question
1)?
YES
NO – go to #6
Please list the bus routes used and train stations where you got on and off the train before you got to this bus in sequence.
1st BUS/Station___________

2nd BUS/Station ___________

GETTING ON THIS BUS

6. Approximately what time did you initially get on this bus?

3rd BUS/Station _________

If you made more than 3 transfers, check here:

Hour/Minute: ______________ am / pm

7. What is the nearest intersection where you GOT ON this bus: street 1:____________________ & street 2:____________________

GETTING OFF THIS BUS

8. At which intersection will you GET OFF this bus: street 1:________________________ & street 2:_________________________
9. Will you transfer to a bus or train after you get off this bus on the way to your destination for this one-way trip?
YES
NO – go to #10
Please list the bus routes you will use and train stations where you will get on and off the train after you get off this bus:
1st BUS/Station___________

2nd BUS/Station ___________

3rd BUS/Station _________

If you will make more than 3 transfers:

PLEASE COMPLETE INFORMATION ON BACK

C-1

10. How will you get from the last bus or train you will use for this one-way trip to get to your destination?
Bike
Walk: how far will you walk? (circle one):
up to ¼ mile (0-2 blocks) ¼ -½ mile (3-4 blocks)
½ - ¾ mile (5-6 blocks)
¾ - 1 mile (7-8 blocks)

1-2 miles (9-16 blocks)

more than 2 miles (17+ blocks)

Be picked up by someone
Carpool/vanpool with others: How many people, including you, will ride with you in the car/van? ________ people
Drive alone
Other: __________________________________________________
If you will drive alone or carpool/vanpool, please answer 10a:
10a. What is name of the park/ride location or nearest intersection where your car is parked? __________________________

YOUR DESTINATION FOR THIS ONE-WAY TRIP
11. What type of place are you GOING TO now? What is the ending place for this one-way trip? (check one)
Your WORKPLACE
Recreation/Sightseeing
Elementary school (grades K-5)
Social visit/church/personal/friend’s house
Middle school (grades 6-8)
Medical appointment/doctor’s visit
High school (grades 9-12)
College/University (students only)
Your Home: If you gave your home address at the beginning of the survey: GO TO QUESTION 14

Shopping
Hotel
Airport (air passengers only)
Other: __________________

IF YOU ARE NOT GOING HOME RIGHT NOW;

12. What is the NAME of the place you are going to now (in Question 11)? ___________________________________________
(example: McDonalds, Wal-Mart, the name of your employer, Sky Harbor Airport, etc.)
13. What is the EXACT STREET ADDRESS of the place you are going to (in Question 11)? (please be as specific as possible)
Exact Street Address (example: 123 W. Main Street):___________________________________________________
N

ONLY if street address is not known: _____________________ & _________________________
Nearest Intersecting Streets (NW 7th Street & Main Street)

W

E
S

City:__________________________

County:_____________________

State:___

Zip Code:____________

OTHER IMPORTANT ITEMS

14. How did you pay for your trip today?
Day Pass
3-Day Pass
7-Day Pass
31-Day Pass
FREE
U-Pass
Employer Subsidized Pass
Semester Pass
Courtesy Pass
Full Fare
Youth Fare
Senior Fare
Person with Disability Fare
Field Trip Pass
Dial A Ride ID Card
Reduced Fare Card ID
Other: ____________________
15. If TRANSIT SERVICE WAS NOT AVAILABLE, how would you make THIS ENTIRE ONE-WAY TRIP? (check only one)
I could not make this trip
Taxi
Drive myself
Drive with someone else
Walk/Bike
Other (specify): _________________________
16. How many years have you been using public transit in the Phoenix area?
Less than 2 years – answer #16a
2 Years or more
16a. IF LESS THAN 2 YEARS: Why did you start using public transit in the Phoenix area? (check all that apply)
Moved to the area within last 2 years
Light rail service began
Started a new job
To save money
Employer offered incentives
Started going to school
Lost my job
Lost my car/Do not have a car
Other (specify): ____________________
17. Compared to 2 years ago, are you using public transit:
much more often
more often
about the same
less often
much less often
18. How do you USUALLY get Transit SCHEDULE information? (select the ONE you use most often.)
Transit schedule book
Valley Metro website
Other (specify)_________________
Customer service telephone number
Posted schedule at bus stop
19. How many registered CARS, TRUCKS, or MOTORCYCLES are in running condition and available to your household?
None
One
Two
Three
Four or more
20. Including YOU, how many people live in your household? ________ people
21. Including YOU, how many people in your household are employed outside the home? _______ people
22. Including YOU, how many adults (age 18 and older) live in your household? _______ adults
23. What is your AGE: _________ years
24. Do you have a valid driver’s license?
Yes
No
25. Are you: (check the response that BEST describes you)
Employed full-time (at least 35 hours per week)
Employed part-time (less than 35 hours per week)
Not currently employed but seeking work
Retired
Not currently employed and not seeking work
26. Are you a student? (check the response that BEST describes you)
Not a student
Yes – college/university (specify institution’s name): ____________________________
Yes – student thru 12th grade
Yes – other (specify institution’s name): ______________________________________
27. How would you describe your race/ethnicity? (check all that apply)
White
Black/African American
Asian
American Indian
Hispanic/Latino
Other
28. Your Gender:
Male
Female
29. Which of the following categories BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME? (this will remain confidential,
but it is an important part of our transit planning model because transit usage and travel patterns are strongly related to income.)
Below $5,000
$20,000 - $24,999
$40,000 - $49,999
$80,000 - $89,999
$5,000-$9,999
$25,000 - $29,999
$50,000 - $59,999
$90,000 - $99,999
$10,000-$14,999
$30,000 - $34,999
$60,000 - $69,999
$100,000 - $119,999
$15,000-$19,999
$35,000 - $39,999
$70,000 - $79,999
120,000 or more
30. Did you or will you make this trip in EXACTLY the opposite direction today?
NO
YES - what time? ______am/pm
THANK YOU FOR YOUR HELP!
If you completed this survey before getting off the bus, please return this survey to the survey staff.

PLEASE COMPLETE INFORMATION ON BACK

C-2

Encuesta Regional de Transito del Valle Metro
Route Code: _______ Serial #: _______- Time: _____am/pm

Versión de Autobús

Interviewer Initials: ________

ME

Favor de tomar unos momentos para completar esta importante encuesta. Su aportación sera usada para planificar mejoras al
transporte en el área de Phoenix. Si tiene alguna pregunta, favor llamar al: 602-253-5000.

INSCRÍBASE PARA GANAR $100, UN PASE GRATUITO MENSUAL, O UN CERTIFICADO DE REGALO
Las personas que sometan una encuesta correctamente completada serán incluidas en un sorteo al azar para uno de los
siguientes: $100 EN EFECTIVO (5 premios); PASE GRATUITO MENSUAL (20 Premios), CERTIFICADO DE REGALO a
tiendas/restaurantes locales (175 premios). Toda la información se mantendrá en la más estricta confidencialidad.
Favor de proveer su nombre, número de teléfono, y dirección de domicilio completa (o la dirección del lugar donde se esté
quedando en el área de Phoenix si esta visitando el área).
Su Nombre: _____________________________________

Número de Teléfono: (_______) ________________________

Dirección de domicilio: (Por favor sea específico, Ej, 123 W. Main Street):__________________________________________
Si no conoce su dirección de domicilio: ________________________ & _________________________
Intersección de calles más cercanas (NW 7th Street & Main Street)
Ciudad:_______________________

Condado:_____________________

N
W

E
S

Estado:___

Código Postal:____________

RESUMEN DE VIAJE

Favor enumerar abajó las rutas de autobús usadas y estaciones de tren en las cuales usted abordó o se bajó del tren durante
este viaje de un solo sentido. Si abordó el tren, favor de listar las estación donde abordó y se bajó del tren en la secuencia en
que fueron usadas.

LUGAR DE
INICIO

________________

________________

________________

________________

1ra Ruta de Autobús o
Estación de Tren

2da Ruta de Autobús o
Estación de Tren

3ra Ruta de Autobús o
Estación de Tren

4ta Ruta de Autobús o
Estación de Tren

DESTINO
FINAL

1. ¿De que tipo de lugar esta usted viniendo ahora? Cuál fue el lugar de inicio de este viaje de un solo sentido? (marque uno)
Su LUGAR DE EMPLEO
Recreación/Turismo
Escuela Elemental (grados K-5)
Visita Social / Iglesia / personal
Colegio para niños (grados 6-8)
Cita Médica / visita a doctor
Escuela Secundaria(grados 9-12)
Colegio/Universidad (solo estudiantes)
Su HOGAR: Si dió su dirección de domicilio arriba: PROCEDA A LA PREGUNTA 4 – próxima página

Compras
Hotel
Aeropuerto (Solo pasajeros)
Otro: __________________

Si usted NO está viniendo de su hogar ahora mismo;

2. ¿Cúal es el Nombre del lugar de donde usted viene ahora(en la Pregunta 1)? _________________________________________
3. ¿Cúal es la DIRECCIÓN FÍSICA EXACTA DEL LUGAR DE DONDE USTED ESTA VINIENDO (en la Pregunta 1)? (favor de ser tan
específico como le sea posible)
Dirección Física Exacta (ejemplo: 123 W. Main Street):___________________________________________________
Si no sabe la dirección de su hogar: ________________________ & _________________________
Intersección de calles más cercanas (NW 7th Street & Main Street)
Ciudad:_____________________

Condado:_____________________

Estado:___

N
W

E
S

Código Postal:_________

ANTES DE SUBIR AL AUTOBUS
4. ¿Cómo llegó usted del lugar en el que empezó este viaje de un solo sentido (en la Pregunta 2) al PRIMER autobús/tren que usó
para este viaje?
Bicicleta
Caminando: ¿Cuán lejos caminó? (marque uno): hasta ¼ de milla ¼ -½ milla ½ - ¾ milla ¾ - 1 milla 1-2 milla mas de 2 millas
Lo llevó alguien que iba a otro lugar
Fuí con otros que también se subieron en un autobús/tren – ¿Cuántas personas, incluyendo a usted, fueron con usted? ________
Conduje solo
Otro: __________________________________________________
Si usted condujo solo o en vehículo compartido, favor contestar 4a:
4a. ¿Cuál es el nombre del lugar de aparcamiento disuasorio (park/ride) ? _________________________________
5. ¿Trasbordó usted de otro autobús o usó el tren desde que partió del lugar del cual comenzó este viaje de un solo sentido (en la
Pregunta 1)?
SI
NO – proceda a #6
Favor enumerar las rutas de autobús usadas estaciones de tren en las cuales usted abordó o se bajó del tren antes de usted
abordar este autobús en secuencia.
1er AUTOBÚS/Estación___________

2do AUTOBÚS/Estación ___________

3er AUTOBÚS/Estación ________

Si hizo mas de 3 trasbordos, marque aqui:

ABORDANDO ESTE AUTOBUS

6. ¿Aproximadamentea que hora inicialmente abordó este autobús? Hora/Minuto: ______________ am / pm
7. ¿Cuál es la intersección más cercana a donde usted abordó este autobus?: calle 1:_______________ & calle 2:______________

BAJANDOSE DE ESTE AUTOBUS
8. ¿En cuál intersección se BAJARÁ de este autobús?: calle 1:_______________ & calle 2:______________
9. ¿Trasbordará usted a un autobús o tren una vez se haya bajado de este autobús en camino a su destino para este viaje deun solo
sentido?
SI
NO – proceda a #10
Favor de enumerar las rutas de autobús que usted usará y las estaciones de tren en las cuales usted abordará o se bajará del tren una
vez se baje de este autobús:
1er AUTOBÚS/Estación___________

2do AUTOBÚS/Estación ___________

3er AUTOBÚS/Estación ________

Si hizo mas de 3 trasbordos, marque aqui:

Favor de completetar la informacion atras

C-3

10. ¿Cómo llegará usted de el último autoús o tren que utilice para este viaje de un solo sentido a su destino?
Bicicleta
Caminando: ¿Cuán lejos caminará? (marque uno): hasta ¼ de milla ¼ -½ milla ½ - ¾ milla ¾ - 1 milla 1-2 milla mas de 2 millas
Lo llevará alguien que vá a otro lugar
irá con otros que también se subieron en un autobús/tren – ¿Cuántas personas, incluyendo a usted, fueron con usted? ________
Conducirá solo
Otro: __________________________________________________
Si usted condujo solo o en vehículo compartido, favor contestar 10a:
10a. Cuál es el nombre del lugar de aparcamiento disuasorio (park/ride? __________________________
SU DESTINO PARA ESTE VIAJE DE UN SOLO SENTIDO

11. ¿A qué tipo de lugar ESTA YENDO usted ahora? ¿Cual es el lugar final para este viaje de un solo sentido? (marquee uno)
Su LUGAR DE EMPLEO
Recreación/Turismo
Escuela Elemental (grados K-5)
Visita Social / Iglesia / personal
Colegio para niños (grados 6-8)
Cita Médica / visita a doctor
Escuela Secundaria(grados 9-12)
Colegio/Universidad (solo estudiantes)
Su HOGAR: Si dió su dirección de domicilio arriba: PROCEDA A LA PREGUNTA 14

Compras
Hotel
Aeropuerto (Solo pasajeros)
Otro: __________________

Si usted NO está yendo a su casa ahora;

12. ¿Cuál es el NOMBRE del lugar al cual usted esta yendo ahora (en la Pregunta 11)? ______________________________________
13. ¿Cuál es la DIRECCIÓN FÍSICA EXACTA DEL LUGAR A DONDE USTED ESTA YENDO (En PREGUNTA 11)? (favor de ser tan
específico como le sea posible)
Dirección Física Exacta (ejemplo: 123 W. Main Street):___________________________________________________
N

Si no sabe la dirección de su hogar: ________________________ & _________________________
Intersección de calles más cercanas (NW 7th Street & Main Street)
Ciudad:_____________________

Condado:_____________________

Estado:___

W

E
S

Código Postal:_________

OTROS DATOS IMPORTANTES

14. ¿Cómo pagó por su viaje de hoy?
Day Pass
Pase de 3-Días
Pase de 7- Días
Pase de 31-Días Gratis
U-Pass
Pase subsidiado por empleador
Pase de Semestre
Pase de Cortesia
Tarifa Completa
Tarifa Juvenil
Tarifa para personas mayores
Tarifa para Discapacitado
Pase de Viaje de Campo
Tarjeta de Identidad “Dial A Ride”
Tarjeta de ID de Tarifa Reducida
Otro: _______________
15. ¿Si NO ESTABA DISPONIBLE EL SERVICIO DE TRANSITO, como haría usted este viaje de un solo sentido completo?
No podría hacer este viaje
Taxi
Conduciría yo
iría en coche con otra persona
a Pie/ en Bicicleta
Otro (especifique): _________________________
16. ¿Por cuántos años ha estado usando el transporte público en el área de Phoenix?
Menos de 2 años – proceda a #16a
2 Años o más
16a. ¿Si es menos de 2 AÑOS: Porqué empezó a usar el transporte público en el área de Phoenix?
Me mudé al área en los últimos 2 años
Inicio el servicio de tren ligero
Comencé un nuevo trabajo
Para ahorrar dinero
Empleador ofreció incentivos
Empecé a asistir a la escuela
Perdí mi empleo
Perdí mi coche
Otro (especifique): ____________________
17. ¿Comparado a hace 2 años, está usando el transporte público?
Mucho más a menudo
más a menudo
Más o menos igual
Menos a menudo
mucho menos a menudo
18. ¿Cómo es que USUALMENTE obtiene su información de ITINERARIO DE TRANNSPORTE? (seleccione la que usa más a menudo.)
Libreta de itinerario de Transporte
Portal en Red del Valle Metro
Otro (especifique)_________________
Número de teléfono de Servicio a Clientes
Itinerario anunciado en parada de autobús
19. ¿Cuántos COCHES, CAMIONES, o MOTOCICLETAS Registrados están en condiciones de buen funcionamiento y disponibles en
su hogar?
Ninguno
Uno
Dos
Trés
Cuatro o más
20. ¿Incluyéndolo a USTED, cuántas personas viven en su hogar? ________ personas
21. ¿Incluyéndolo a USTED, cuántas personas trabajan fuera del hogar? _______ personas
22. ¿Incluyéndolo a USTED, cuántos adultos (de 18 años o mayores) viven en su hogar? _______ adultos
23. Cuál es su EDAD: _________ años
25. ¿Tiene usted una licencia de conducir vigente?
Si
No
24. Es usted: (marque la respuesta que MEJOR lo describa)
Empleado tiempo-completo (al menos 35 horas por semana) Empleado a tiempo parcial (menos de 35 horas por semana)
No empleado actualmente pero buscando trabajo
Jubilado
No empleado actualmente y tampoco buscando trabajo
26. ¿Es usted un estudiante? (marque la respuesta que MEJOR lo describa)
No soy estudiante
Si – colegio/universidad (especifique el nombre de la institución): _________________
Si – estudiante hasta el 12 grado
Si – otro (especifique el nombre de la institución): _______________________
27. ¿Cómo describiría su raza /étnia? (marque todas las que apliquen)
Blanco
Negro/Africano Americano
Asíatico
Indígena Americano
Hispano/Latino
Otro
28. Su Sexo:
Varón
Hembra
29. ¿Cuál de las siguientes categorías MEJOR describe el INGRESO TOTAL ANUAL DE SU HOGAR? (esto permanecerá confidencial,
pero es una importante parte de nuestro modelo de planificación de tránsito debido a que el uso de transporte y patrones de viaje estan
estrechamente relacionados al ingreso.)
Menor a $5,000
$20,000 - $24,999
$40,000 - $49,999
$80,000 - $89,999
$5,000-$9,999
$25,000 - $29,999
$50,000 - $59,999
$90,000 - $99,999
$10,000-$14,999
$30,000 - $34,999
$60,000 - $69,999
$100,000 - $119,999
$15,000-$19,999
$35,000 - $39,999
$70,000 - $79,999
120,000 o más
30. ¿Hizo usted o irá a hacer este viaje en EXACTAMENTE la dirección opuesta hoy?
NO
SI - ¿a qué hora? ______am/pm
GRACIAS POS SU AYUDA!
Si usted ha completado esta encuesta antes de bajarse del autobús, favor de entregarle la encuesta al personal de la encuesta.

Favor de completetar la informacion atras

C-4

Valley Metro Regional Transit Survey
Station Code: _______ Serial #: _______- Time: _____am/pm

Rail Version

Interviewer Initials: ________

ME

Please take a few moments to complete this important survey. Your input will be used to plan transportation improvements in
the Phoenix area. If you have questions, please call Valley Metro’s Customer Service Number: 602-253-5000.

REGISTER TO WIN $100, A FREE-MONTHLY PASS, OR GIFT CERTIFICATE People who submit an

accurately completed survey will be entered in a random drawing for one of the following: $100 CASH (5 prizes); FREE
MONTHLY PASS (20 Prizes), GIFT CERTIFICATE to local stores/restaurants (175 prizes).
Please provide your name, phone number, and complete home address (or the address of the place you are staying in the
Phoenix area if you are visiting the area). All information will be kept strictly confidential
Your Name: _____________________________________

Phone Number: (_______) ________________________

HOME Address: (please be specific, e.g., 123 W. Main Street):__________________________________________________
N

ONLY if street address is not known: ______________________ & _________________________
Nearest Intersecting Streets (NW 7th Street & Main Street)

W

E
S

City:__________________________

County:_____________________

State:___

Zip Code:____________

TRIP SUMMARY

Please list all of the bus routes and train stations you used during this one-way trip in order below. If you are using the train,
please list the name of the station where you GOT ON and GOT OFF the train in the sequence they were used.
STARTING
PLACE

________________
1st

________________

Bus Route or
Train Station

________________

2nd

3rd

Bus Route or
Train Station

________________
4th

Bus Route or
Train Station

Bus Route or
Train Station

ENDING
PLACE

1. What type of place are you COMING FROM now? What was the starting place of this one-way trip? (check one)
Your WORKPLACE
Recreation/Sightseeing
Elementary school (grades K-5)
Social visit/church/personal/friend’s house
Middle school (grades 6-8)
Medical appointment/doctor’s visit
High school (grades 9-12)
College/University (students only)
Your HOME: If you gave your home address above: GO TO QUESTION 4 – below

Shopping
Hotel
Airport (air passengers only)
Other: __________________

IF YOU ARE NOT COMING FROM HOME RIGHT NOW;

2. What is the NAME of the place you are coming from now (in Question 1)? ___________________________________________
(example of names include: McDonalds, Wal-Mart, the name of your employer, Sky Harbor Airport, etc.)
3. What is the EXACT STREET ADDRESS of the place you are coming from (in Question 1)? (please be as specific as possible)
Exact Street Address (example: 123 W. Main Street):___________________________________________________
N

ONLY if street address is not known: _____________________ & ________________________
Nearest Intersecting Streets (NW 7th Street & Main Street)

W

E
S

City:__________________________

County:_____________________

State:___

Zip Code:____________

BEFORE GETTING TO THE TRAIN
4. How did you get from the place where you started this one-way trip (in Question 2) to the very FIRST bus/train you used for
this trip?
Biked
Walked: how far did you walk? (circle one):
up to ¼ mile (0-2 blocks) ¼ -½ mile (3-4 blocks)
½ - ¾ mile (5-6 blocks)
¾ - 1 mile (7-8 blocks)

1-2 miles (9-16 blocks)

more than 2 miles (17+ blocks)

Was dropped off by someone
Carpool/vanpool with others: How many people, including you, rode with you in the car/van? ________ people
Drove alone
Other: __________________________________________________
If you drove alone or carpooled/vanpooled, please answer 4a:
4a. What is name of the park/ride location or nearest intersection where you parked? _________________________________
5. Did you transfer from another bus since you left the place where you started this one-way trip (in Question 1)?
YES
NO – go to #6
Please list the bus routes you used before you got to this train.
1st BUS _______________

2nd BUS _______________

3rd BUS _______________

If you made more than 3 transfers, check here:

GETTING ON THE TRAIN

6. Approximately what time did you initially get on the train for this one-way trip? Hour/Minute: ______________ am / pm
7. At which station did you initially GET ON the train for this one-way trip: __________________________________

AFTER GETTING OFF THE TRAIN

8. At which station will you GET OFF the train for this one-way trip: ____________________________________
9. Will you transfer to a bus after you get off the train on the way to your destination for this one-way trip?
YES
NO – go to #10
IF YES to #9: Please list the bus routes you will use after you get off this train.
1st BUS _______________

2nd BUS _______________

3rd BUS _______________

If you made more than 3 transfers, check here:

PLEASE COMPLETE INFORMATION ON BACK

C-5

10. How will you get from the last bus or train you will use for this one-way trip to get to your destination?
Bike
Walk: how far will you walk? (circle one):
up to ¼ mile (0-2 blocks) ¼ -½ mile (3-4 blocks)
½ - ¾ mile (5-6 blocks)
¾ - 1 mile (7-8 blocks)

1-2 miles (9-16 blocks)

more than 2 miles (17+ blocks)

Be picked up by someone
Carpool/vanpool with others: How many people, including you, will ride with you in the car/van? ________ people
Drive alone
Other: __________________________________________________
If you will drive alone or carpool/vanpool, please answer 10a:
10a. What is name of the park/ride location or nearest intersection where your car is parked? __________________________

YOUR DESTINATION FOR THIS ONE-WAY TRIP
11. What type of place are you GOING TO now? What is the ending place for this one-way trip? (check one)
Your WORKPLACE
Recreation/Sightseeing
Elementary school (grades K-5)
Social visit/church/personal/friend’s house
Middle school (grades 6-8)
Medical appointment/doctor’s visit
High school (grades 9-12)
College/University (students only)
Your Home: If you gave your home address at the beginning of the survey: GO TO QUESTION 14

Shopping
Hotel
Airport (air passengers only)
Other: __________________

IF YOU ARE NOT GOING HOME RIGHT NOW:

12. What is the NAME of the place you are going to now (in Question 11)? ___________________________________________
(example: McDonalds, Wal-Mart, the name of your employer, Sky Harbor Airport, etc.)
13. What is the EXACT STREET ADDRESS of the place you are going to (in Question 11)? (please be as specific as possible)
Exact Street Address (example: 123 W. Main Street):___________________________________________________
N

ONLY if street address is not known: _____________________ & _________________________
Nearest Intersecting Streets (NW 7th Street & Main Street)
City:__________________________

County:_____________________

State:___

W

E
S

Zip Code:____________

OTHER IMPORTANT ITEMS

14. How did you pay for your trip today?
Day Pass
3-Day Pass
7-Day Pass
31-Day Pass
FREE
U-Pass
Employer Subsidized Pass
Semester Pass
Courtesy Pass
Full Fare
Youth Fare
Senior Fare
Person with Disability Fare
Field Trip Pass
Dial A Ride ID Card
Reduced Fare Card ID
Other: ____________________
15. If TRANSIT SERVICE WAS NOT AVAILABLE, how would you make THIS ENTIRE ONE-WAY TRIP? (check only one)
I could not make this trip
Taxi
Drive myself
Drive with someone else
Walk/Bike
Other (specify): _________________________
16. How many years have you been using public transit in the Phoenix area?
Less than 2 years – answer #16a
2 Years or more
16a. IF LESS THAN 2 YEARS: Why did you start using public transit in the Phoenix area? (check all that apply)
Moved to the area within last 2 years
Light rail service began
Started a new job
To save money
Employer offered incentives
Started going to school
Lost my job
Lost my car/Do not have a car
Other (specify): ____________________
17. Compared to 2 years ago, are you using public transit:
much more often
more often
about the same
less often
much less often
18. How do you USUALLY get Transit SCHEDULE information? (select the ONE you use most often.)
Transit schedule book
Valley Metro website
Other (specify)_________________
Customer service telephone number
Posted schedule at bus stop
19. How many registered CARS, TRUCKS, or MOTORCYCLES are in running condition and available to your household?
None
One
Two
Three
Four or more
20. Including YOU, how many people live in your household? ________ people
21. Including YOU, how many people in your household are employed outside the home? _______ people
22. Including YOU, how many adults (age 18 and older) live in your household? _______ adults
23. What is your AGE: _________ years
24. Do you have a valid driver’s license?
Yes
No
25. Are you: (check the response that BEST describes you)
Employed full-time (at least 35 hours per week)
Employed part-time (less than 35 hours per week)
Not currently employed but seeking work
Retired
Not currently employed and not seeking work
26. Are you a student? (check the response that BEST describes you)
Not a student
Yes – college/university (specify institution’s name): ____________________________
Yes – student thru 12th grade
Yes – other (specify institution’s name): ______________________________________
27. How would you describe your race/ethnicity? (check all that apply)
White
Black/African American
Asian
American Indian
Hispanic/Latino
Other
28. Your Gender:
Male
Female
29. Which of the following categories BEST describes your TOTAL ANNUAL HOUSEHOLD INCOME? (this will remain confidential,
but it is an important part of our transit planning model because transit usage and travel patterns are strongly related to income.)
Below $5,000
$20,000 - $24,999
$40,000 - $49,999
$80,000 - $89,999
$5,000-$9,999
$25,000 - $29,999
$50,000 - $59,999
$90,000 - $99,999
$10,000-$14,999
$30,000 - $34,999
$60,000 - $69,999
$100,000 - $119,999
$15,000-$19,999
$35,000 - $39,999
$70,000 - $79,999
120,000 or more
30. Did you or will you make this trip in EXACTLY the opposite direction today?
NO
YES - what time? ______am/pm
THANK YOU FOR YOUR HELP!
If you completed this survey before getting off the train, please return this survey to the survey staff.

PLEASE COMPLETE INFORMATION ON BACK

C-6

Encuesta Regional de Transito del Valle Metro
Station Code: _______ Serial #: _______- Time: _____am/pm Interviewer Initials: ________

Version de Riel

ME

Favor de tomar unos momentos para completar esta importante encuesta. Su aportación sera usada para planificar mejoras al
transporte en el área de Phoenix. Si tiene alguna pregunta, favor llamar al: 602-253-5000.

INSCRÍBASE PARA GANAR $100, UN PASE GRATUITO MENSUAL, O UN CERTIFICADO DE REGALO

Las personas que sometan una encuesta correctamente completada serán incluidas en un sorteo al azar para uno de
los siguientes: $100 EN EFECTIVO (5 premios); PASE GRATUITO MENSUAL (20 Premios), CERTIFICADO DE REGALO
a tiendas/restaurantes locales (175 premios).
Favor de proveer su nombre, número de teléfono, y dirección de domicilio completa (o la dirección del lugar donde se esté
quedando en el área de Phoenix si está visitando el área). Toda la información se mantendrá en la más estricta

confidencialidad

Su Nombre: _____________________________________ Número de Teléfono: (_______) ________________________

Dirección de domicilio: (Por favor sea específico, Ej, 123 W. Main Street):__________________________________________
N

Si no conoce su dirección de domicilio: ________________________ & ________________________ W

E

Intersección de calles más cercanas (NW 7th Street & Main Street)

Ciudad:_______________________

Condado:_____________________

S

Estado:___

Código Postal:____________

RESUMEN DE VIAJE

Favor enumerar las rutas de autobús usadas estaciones de tren en las cuales usted abordó o se bajo del tren durante este
viaje de un solo sentido abajo. Si abordó el tren, favor de listar las estación donde abordó y se bajó del tren en la secuencia
en que fueron usadas.

LUGAR DE
INICIO

________________

________________

________________

________________

1ra Ruta de Autobús o
Estación de Tren

2da Ruta de Autobús o
Estación de Tren

3ra Ruta de Autobús o
Estación de Tren

4ta Ruta de Autobús o
Estación de Tren

DESTINO
FINAL

1. ¿De qué tipo de lugar está usted viniendo ahora? ¿Cuál fue el lugar de inicio de este viaje de un solo sentido? (marque uno)
Su LUGAR DE EMPLEO
Recreación/Turismo
Escuela Elemental (grados K-5)
Colegio para niños (grados 6-8)
Colegio/Universidad (solo estudiantes)
Cita Médica / visita a doctor
Hotel
Aeropuerto (Solo pasajeros)
Su HOGAR: Si dió su dirección de domicilio arriba: PROCEDA A LA PREGUNTA 4 – próxima página
Si usted NO está viniendo de su hogar ahora mismo;

Compras
Escuela Secundaria(grados 9-12)
Visita Social / Iglesia / personal
Otro: __________________

2. ¿Cúal es el Nombre del lugar de donde usted viene ahora(en la Pregunta 1)? _________________________________________
3. ¿Cúal es la DIRECCIÓN FÍSICA EXACTA DEL LUGAR DE DONDE USTED ESTA VINIENDO (en la Pregunta 1)?

Dirección Física Exacta (ejemplo: 123 W. Main Street):___________________________________________________
N

Si no sabe la dirección de su hogar: ________________________ & _________________________W
Intersección de calles más cercanas (NW 7th Street & Main Street)
Ciudad:_____________________

Condado:_____________________

Estado:___

E
S

Código Postal:_________

ANTES DE SUBIR AL TREN

4. ¿Cómo llegó usted del lugar en el que empezó este viaje de un solo sentido (en la Pregunta 2) al PRIMER autobús/tren que
usó para este viaje?
Bicicleta
Caminando: ¿Cuan lejos caminó? (marque uno): hasta ¼ de milla ¼ -½ milla ½ - ¾ milla ¾ - 1 milla 1-2 milla mas de 2 millas
Lo llevó alguien que iba a otro lugar
Fuí con otros que también se subieron en un autobús/tren – ¿Cuántas personas, incluyendo a usted, fueron con usted? ________
Conduje solo
Otro: __________________________________________________
Si usted condujo solo o en vehículo compartido, favor contestar 4a:
4a. ¿Cuál es el nombre del lugar de aparcamiento disuasorio (park/ride) o la intersección más cercana a donde usted
estacionó? _________________________________
5. ¿Trasbordó usted de otro autobús o usó el tren desde que partió del lugar del cual comenzó este viaje de un solo sentido
(en la Pregunta 1)?
SI
NO – proceda a #6
Favor enumerar las rutas de autobús usadas estaciones de tren en las cuales usted abordó o se bajo del tren antes de usted
abordar este autobús en secuencia.
1er AUTOBÚS/Estación___________

2do AUTOBÚS/Estación ___________

3er AUTOBÚS/Estación ________Si hizo mas de 3 trasbordos, marque aqui:

ABORDANDO ESTE TREN

6. ¿Aproximadamente a que hora inicialmente abordó este tren? Hora/Minuto: ______________ am / pm
7. ¿En qué estación inicialmente abordó el tren para este viaje de un solo sentido?: __________________________________

DESPUES DE BAJARSE DEL TREN

8. ¿En cual estación se va a BAJAR del tren en este viaje de un solo sentido?: ____________________________________
9. ¿Trasbordará usted a un autobús una vez se haya bajado de este tren en camino a su destino para este viaje de un solo
sentido?
SI
NO –prosiga a #10
SI RESPONDIO SI a #9: Favor de enumerar las rutas de autobus que usará DESPUES de bajarse de este tren.
1er AUTOBÚS___________

2do AUTOBÚS ___________

3er AUTOBÚS ________

Si hizo más de 3 trasbordos, marque aquí:

C-7

10. ¿Como llegará usted de el último autobús o tren que utilice para este viaje de un solo sentido a su destino?
Bicicleta
Caminando: ¿Cuan lejos caminará? (marque uno): hasta ¼ de milla ¼ -½ milla ½ - ¾ milla ¾ - 1 milla 1-2 milla mas de 2 millas
Lo llevará alguien que vá a otro lugar
irácon otros que también se subieron en un autobús/tren – ¿Cuántas personas, incluyendo a usted, fueron con usted? ______
Conducirá solo
Otro: __________________________________________________
Si usted condujo solo o en vehículo compartido, favor contestar 10a:
10a. ¿Cuál es el nombre del lugar de aparcamiento disuasorio (park/ride)? __________________________
SU DESTINO PARA ESTE VIAJE DE UN SOLO SENTIDO

11. ¿A qué tipo de lugar ESTA YENDO usted ahora? ¿Cuál es el lugar final para este viaje de un solo sentido? (marque uno)
Su LUGAR DE EMPLEO
Recreación/Turismo
Escuela Elemental (grados K-5)
Colegio para niños (grados 6-8)
Colegio/Universidad (solo estudiantes)
Cita Médica / visita a doctor
Hotel
Aeropuerto (Solo pasajeros)
Su HOGAR: Si dió su dirección de domicilio arriba: PROCEDA A LA PREGUNTA 14

Compras
Escuela Secundaria(grados 9-12)
Visita Social / Iglesia / personal
Otro: __________________

Si usted NO está yendo a su casa ahora;

12. ¿Cuál es el NOMBRE del lugar al cual usted esta yendo ahora (en la Pregunta 11)? ______________________________
(ejemplo: McDonalds, Wal-Mart, el nombre de su empleador, Sky Harbor Airport, etc.)
13.
¿Cuál es la DIRECCIÓN FÍSICA EXACTA DEL LUGAR A DONDE USTED ESTA YENDO (En pREGUNTA 11
Si no conoce su dirección de domicilio: ________________________ & _________________________
Intersección de calles más cercanas (NW 7th Street & Main Street)
Ciudad:_______________________

Condado:_____________________

Estado:___

Código Postal:___________

OTROS DATOS IMPORTANTES

14. ¿Cómo pagó por su viaje de hoy?
Day Pass
Pase de 3-Días
Pase de 7- Días
Pase de 31-Días
Gratis
U-Pass
Pase subsidiado por empleador
Pase se Semestre
Pase de Cortesia
Tarifa Completa
Tarifa Juvenil
Tarifa para personas Mayores
Tarifa para Discapacitado
Pase de Viaje de Campo
Tarjeta de Identidad “Dial A Ride”
Tarjeta de ID de Tarifa Reducida Otro: _______________
15. ¿Si NO ESTABA DISPONIBLE EL SERVICIO DE TRANSITO, como haría usted este viaje de un solo sentido completo?
No podría hacer este viaje
Taxi
Conduciría yo
iría en coche con otra persona
a Pie/ en Bicicleta
Otro (especifique): _________________________
16. ¿Por cuantos años ha estado usando el transporte público en el area de Phoenix?
Menos de 2 años – proceda a #16a
2 Años o más
16a. ¿Si es menos de 2 AÑOS: ¿Porqué empezó a usar el transporte público en el área de Phoenix
Me mudé al área en los últimos 2 años
Inicio el servicio de tren ligero
Comencé un nuevo trabajo
Para ahorrar dinero
Empleador ofreció incentivos
Empecé a asistir a la escuela
Perdí mi empleo
Perdí mi coche
Otro (especifique): ____________________
17. ¿Comparado a hace 2 años, está usando el transporte público?
Mucho mas a menudo
más a menudo
Más o menos igual
Menos a menudo
mucho menos a menudo
18. ¿Cómo es que USUALMENTE obtiene su información de ITINERARIO DE TRANNSPORTE?
Libreta de itinerario de Transporte
Portal en Red del Valle Metro
Otro (especifique)______________
Número de teléfono de Servicio a Clientes
Itinerario anunciado en parada de autobús
19. ¿Cuántos COCHES, CAMIONES, o MOTOCICLETAS Registrados están en condiciones de buen funcionamiento y disponibles
en su hogar?
Ninguno
Uno
Dos
Trés
Cuatro o más
20. ¿Incluyendolo a USTED, cuántas personas viven en su hogar? ________ personas
21. ¿Incluyendolo a USTED, cuántas personas trabajan fuera del hogar? _______ personas
22. ¿Incluyendolo a USTED, cuántos adultos (de 18 años o mayores) viven en su hogar? _______ adultos
23. ¿Cúal es su EDAD?: _________ años
24. ¿Tiene usted una licencia de conducir vigente?
Si
No
25. Es usted: (marque la respuesta que MEJOR lo describa)
Empleado tiempo-completo (al menos 35 horas por semana)
Empleado a tiempo parcial (menos de 35 horas por semana)
No empleado actualmente pero buscando trabajo
Jubilado
No empleado actualmente y tampoco buscando trabajo
26. ¿Es usted un estudiante? (marque la respuesta que MEJOR lo describa)
No soy estudiante
Si – colegio/universidad (especifique el nombre de la institución): ____________
Si – etudiante hasta el 12 grado
Si – otro (especifique el nombre de la institución): _______________________
27. ¿Cómo describiría su raza /’étnia? (marque todas las que apliquen)
Blanco
Negro/Africano Americano
Asiático
Indígena Americano
Hispano/Latino
Otro
28. Su Sexo:
Varón
Hembra
29. ¿ Cuál de las siguientes categorías MEJOR describe el INGRESO TOTAL ANUAL DE SU HOGAR? (esto permanecerá
confidencial, pero es una importante parte de nuestro modelo de planificación de tránsito debido a que el uso de transporte y patrones
de viaje están estrechamente relacionados al ingreso.)
Menor a $5,000
$20,000 - $24,999
$40,000 - $49,999
$80,000 - $89,999
$5,000-$9,999
$25,000 - $29,999
$50,000 - $59,999
$90,000 - $99,999
$10,000-$14,999
$30,000 - $34,999
$60,000 - $69,999
$100,000 - $119,999
$15,000-$19,999
$35,000 - $39,999
$70,000 - $79,999
120,000 o más
30. ¿Hizo usted o irá a hacer este viaje en EXACTAMENTE la dirección opuesta hoy? NO
SI -¿a que hora? ______am/pm
GRACIAS POS SU AYUDA!
Si usted ha completado esta encuesta antes de bajarse del tren, favor de entregarle la encuesta al personal de la encuesta.

Favor de completetar la informacion atras
C-8

APPENDIX D: T ABLET PC
SCREENSHOTS

Appendix D - Tablet PC Survey Screenshots

2010‐11 Valley Metro Regional
Transit Survey
Bus Survey Screen Shots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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ETC Institute (FINAL REPORT)

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ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

2010‐11 Valley Metro Regional
Transit Survey
Rail Survey Screen Shots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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Appendix D - Tablet PC Survey Screenshots

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D - 44

Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

D - 45

Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

D - 46

Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

D - 47

Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

D - 48

Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

D - 49

Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

D - 50

Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

D - 51

Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

D - 52

Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

D - 53

Appendix D - Tablet PC Survey Screenshots

ETC Institute (FINAL REPORT)

D - 54

APPENDIX E:

DATA DICTIONARY

Appendix E - Data Dictionary
2010‐11 Valley Metro Regional Transit Survey
Variable Name
ETC_ID
MAIN_ID
MAIN_ID2
DATE

Description
Unique ETC Identification Number
Main Identification Number
Main Identification Number 2
Date the survey was administered

BUS OR RAIL

Bus or Rail Record

ROUTE_NAME
ROUTE_CODE
ROUTE_TYPE

Route or Station Name
Route or Station Name (Code)
Type of Route

ROUTE_TYPE_CODE

Type of Route (Code)

HOME_ADDRESS

Home Address

HOME_INTERS_CORNER_CODE

Corner of the intersection where Home is located

HOME_INTERS_CORNER
HOME_CITY
HOME_ZIP
HOME_LON
HOME_LAT

Corner of the intersection where Home is located (code)
Home City
Home Zip Code
Home Longitude
Home Latitude

ORIGIN_TYPE_OF_PLACE_CODE

Origin Type of Place (Code)

ORIGIN_TYPE_OF_PLACE
ORIGIN_PLACE_NAME
ORIGIN_ADDRESS

Origin Type of Place
Origin Place Name
Origin Address

ORIGIN_INTERS_CORNER_CODE

Corner of the intersection where Origin is located (Code)

ORIGIN_INTERS_CORNER
ORIGIN_CITY
ORIGIN_ZIP
ORIGIN_LON
ORIGIN_LAT

Corner of the intersection where Origin is located
Origin City
Origin Zip Code
Origin Longitude
Origin Latitude

ACCESS_MODE_CODE

Mode of access from the Origin to the transit system (Code)

ACCESS_MODE
ACCESS_MODE_OTHER

Mode of access from the Origin to the transit system
Mode of access from the Origin if OTHER

ACCESS_WALK_DISTANCE_CODE

Distance walked from the Origin to transit system (Code)

ACCESS_WALK_DISTANCE

Distance walked from the Origin to transit system

ACCESS_CARPOOL_SIZE

Number of persons in the carpool/vanpool

ACCESS_PARK_AND_RIDE_LOCATION

Park and Ride location

ETC Insitute (FINAL REPORT)

Values

B=Bus
R=Rail

LOC=Local
EXP=Express
CIR=Circulator
LIM=Limited
RAP=Rapid
BRT=BRT
SHT=Shuttle
RAIL=Rail
1=NorthEast Corner
2=NorthWest Corner
3=SouthWest Corner
4=SouthEast Corner

1=Workplace
2=Home
3=Elementary School (grades K‐5)
4=Middle School (grades 6‐8)
5=High School (grades 9‐12)
6=College/University (Students Only)
7=Shopping
8=Hotel
9=Recreation/Sightseeing
10=Medical Appointment/Doctor's Visit
11=Social/Church/Personal/Friend's House
12=Airport (Air Passengers Only)
13=Other

1=Northwest
2=Northeast
3=Southwest
4=Southeast

1=Bike
2=Walk
3=Was dropped off by someone going someplace else
4=Dove alone
5=Carpooled or vanpooled with others
6=Other

1= up to 1/4 mile (0‐2 blocks)
2=1/4 ‐ 1/2 mile (3‐4 blocks)
3=1/2 ‐ 3/4 mile (5‐6 blocks)
4=3/4 ‐ 1 mile (7‐8 blocks)
5=1 ‐ 2 miles (9‐16 blocks)
6= more than 2 miles (17+ blocks)
2=2
3=3
4=4
5=5+

E-1

Appendix E - Data Dictionary
2010‐11 Valley Metro Regional Transit Survey
Variable Name
FROM_TRANSFER_CODE
FROM_TRANSFER
FROM_BUS_OR_TRAIN_1ST_CODE
FROM_BUS_OR_TRAIN_1ST
FROM_1ST_BUS
FROM_1ST_TRAIN_ON_ADDR
FROM_1ST_TRAIN_OFF_ADDR
FROM_BUS_OR_TRAIN_2ND_CODE
FROM_BUS_OR_TRAIN_2ND
FROM_2ND_BUS
FROM_2ND_TRAIN_ON_ADDR
FROM_2ND_TRAIN_OFF_ADDR
FROM_BUS_OR_TRAIN_3RD_CODE
FROM_BUS_OR_TRAIN_3RD
FROM_3RD_BUS
FROM_3RD_TRAIN_ON_ADDR
FROM_3RD_TRAIN_OFF_ADDR
FROM_MORE_THAN_3_TRANSFERS_CODE
FROM_MORE_THAN_3_TRANSFERS
ON_ADDRESS
ON_LONNUM
ON_LATNUM
ON_RAILSTATION_ID
ON_SEQUENCE
OFF_ADDRESS
OFF_LONNUM
OFF_LATNUM
OFF_RAILSTATION_ID
OFF_SEQUENCE
TO_TRANSFER_CODE
TO_TRANSFER
TO_BUS_OR_TRAIN_1ST_CODE
TO_BUS_OR_TRAIN_1ST
TO_1ST_BUS
TO_1ST_TRAIN_ON_ADDR
TO_1ST_TRAIN_OFF_ADDR
TO_BUS_OR_TRAIN_2ND_CODE
TO_BUS_OR_TRAIN_2ND
TO_2ND_BUS
TO_2ND_TRAIN_ON_ADDR
TO_2ND_TRAIN_OFF_ADDR
TO_BUS_OR_TRAIN_3RD_CODE
TO_BUS_OR_TRAIN_3RD
TO_3RD_BUS
TO_3RD_TRAIN_ON_ADDR
TO_3RD_TRAIN_OFF_ADDR
TO_MORE_THAN_3_TRANSFERS_CODE
TO_MORE_THAN_3_TRANSFERS

Description
Values
Did the passenger transfer FROM another route before boarding the route 1=Yes
on which the survey was conducted (Code)
2=No
Did the passenger transfer FROM another route before boarding the route
on which the survey was conducted
1=Bus
Was the 1st FROM transfer a Bus or the Train (Code)
2=Train
3=No
Was the 1st FROM transfer a Bus or the Train
1st Bus Route Transferred FROM
Station Boarded on 1st FROM Train Transfer
Station Alighted on 1st FROM Train Transfer
1=Bus
Was the 2nd FROM transfer a Bus or the Train (Code)
2=Train
3=No
Was the 2nd FROM transfer a Bus or the Train
2nd Bus Route Transferred FROM
Station Boarded on 2nd FROM Train Transfer
Station Alighted on 2nd FROM Train Transfer
1=Bus
Was the 3rd FROM transfer a Bus or the Train (Code)
2=Train
3=No
Was the 3rd FROM transfer a Bus or the Train
3rd Bus Route Transferred FROM
Station Boarded on 3rd FROM Train Transfer
Station Alighted on 3rd FROM Train Transfer
1=Yes
Did passenger have more than 3 FROM transfers (Code)
2=No
9=Not provided
Did passenger have more than 3 FROM transfers
Description of the location where passenger GOT ON
Boarding Longitude
Boarding Latitude
ON Rail Station ID Where Survey was administered
On Sequence of Trip
Description of the location where the passenger GOT OFF
Alighted Longitude
Alighted Latitude
OFF Rail Station ID Where Survey was administered
Off Sequence of Trip
Will the passenger transfer TO another route after alighting the route on
1=Yes
which the survey was conducted (Code)
2=No
Will the passenger transfer TO another route after alighting the route on
which the survey was conducted
1=Bus
Was the 1st TO transfer a Bus or the Train (Code)
2=Train
3=No
Was the 1st TO transfer a Bus or the Train
1st Bus Route Passenger will Transfer TO
Station Boarded on 1st TO Train Transfer
Station Alighted on 1st TO Train Transfer
1=Bus
Was the 2nd TO transfer a Bus or the Train (Code)
2=Train
3=No
Was the 2nd TO transfer a Bus or the Train
2nd Bus Route Passenger will Transfer TO
Station Boarded on 2nd TO Train Transfer
Station Alighted on 2nd TO Train Transfer
1=Bus
Was the 3rd TO transfer a Bus or the Train (Code)
2=Train
3=No
Was the 3rd TO transfer a Bus or the Train
3rd Bus Route Passenger will Transfer TO
Station Boarded on 3rd TO Train Transfer
Station Alighted on 3rd TO Train Transfer
1=Yes
Did passenger have more than 3 TO transfers (Code)
2=No
9=Not provided
Did passenger have more than 3 TO transfers

ETC Insitute (FINAL REPORT)

E-2

Appendix E - Data Dictionary
2010‐11 Valley Metro Regional Transit Survey
Variable Name

Description

Values

EGRESS_MODE_CODE

Mode of egress from the transit system to the destination (Code)

1=Bike
2=Walk
3=Was dropped off by someone going someplace else
4=Dove alone
5=Carpooled or vanpooled with others
6=Other

EGRESS_MODE
EGRESS_MODE_OTHER

Mode of egress from the transit system to the destination
Mode of egress if OTHER

EGRESS_WALK_DISTANCE_CODE

Distance walked from the transit system to the Destination (Code)

EGRESS_WALK_DISTANCE
EGRESS_CARPOOL_SIZE
EGRESS_PARK_AND_RIDE

Distance walked from the transit system to the Destination
Number of persons in the carpool/vanpool
Park and Ride Location

DEST_TYPE_OF_PLACE_CODE

Destination Type of Place (Code)

DEST_TYPE_OF_PLACE
DEST_PLACE_NAME
DEST_ADDRESS

Destination Type of Place
Destination Place Name
Destination Address

DESTIN_INTERS_CORNER_CODE

Corner of the intersection where the destination was located (Code)

DESTIN_INTERS_CORNER
DEST_CITY
DEST_ZIP
DESTIN_LON
DESTIN_LAT

Corner of the intersection where the destination was located
Destination City
Destination Zip Code
Destination Longitude
Destination Latitude

PAYMENT_METHOD_CODE

How the passenger paid for his/her trip (Code)

PAYMENT_METHOD
PAYMENT_METHOD_OTHER

How the passenger paid for his/her trip
How the passenger paid for his/her trip if OTHER

IF_NO_TRANSIT_HOW_MAKE_TRIP_CODE

If transit was not available, how passenger would have made trip (Code)

IF_NO_TRANSIT_HOW_MAKE_TRIP

If transit was not available, how passenger would have made trip

ETC Insitute (FINAL REPORT)

1= up to 1/4 mile (0‐2 blocks)
2=1/4 ‐ 1/2 mile (3‐4 blocks)
3=1/2 ‐ 3/4 mile (5‐6 blocks)
4=3/4 ‐ 1 mile (7‐8 blocks)
5=1 ‐ 2 miles (9‐16 blocks)
6= more than 2 miles (17+ blocks)

1=Workplace
2=Home
3=Elementary School (grades K‐5)
4=Middle School (grades 6‐8)
5=High School (grades 9‐12)
6=College/University (Students Only)
7=Shopping
8=Hotel
9=Recreation/Sightseeing
10=Medical Appointment/Doctor's Visit
11=Social/Church/Personal/Friend's House
12=Airport (Air Passengers Only)
13=Other

1=Northwest
2=Northeast
3=Southwest
4=Southeast

01=Day Pass
02=3‐Day Pass
03=7‐Day Pass
04=31‐Day Pass
05=Free
06=U‐Pass
07=Employer Subsidized Pass
08=Semester Pass
09=Courtesy Pass
10=Full Fare
11=Youth Fare
12=Senior Fare
13=Person w/ Disability Fare
14=Field Trip Pass
15=Year Round
16=Reduced Fare ID Card
17=Cash
18=Dial A Ride ID Card
19=Other
99=Not provided

1= I could not make this trip
2= Drive with someone else
3=Taxi
4= Walk or Bike
5= Drive Myself
6= I Don't Know
7= Other

E-3

Appendix E - Data Dictionary
2010‐11 Valley Metro Regional Transit Survey
Variable Name

Description

IF_NO_TRANSIT_HOW_MAKE_TRIP_OTHER

If transit was not available, how passenger would have made trip if OTHER

YEARS_USING_PHX_TRANSIT_CODE

Number of Years Using Public Transit in the Phoenix area (Code)

YEARS_USING_PHX_TRANSIT

Number of Years Using Public Transit in the Phoenix area

WHY_USE_PHX_TRANSIT_CODE

WHY_USE_PHX_TRANSIT
WHY_USE_PHX_TRANSIT_OTHER

If less than 2 years, why passenger started using public transit in the
Phoenix area (Code)

Values

1= Less than 2 years
2=2 years or more
9= Don't know
1=Moved to area in last 2 years
2=To save money
3=Lost my job
4=Light rail service began
5=Employer offered incentives
6=Lost my car/Do not have a car
7=Started a new job
8=Started going to school
9=Don't own a car
10=No reason
11=Other
12=Don’t know

If less than 2 years, why passenger started using public transit in the
Phoenix area
If less than 2 years, why passenger started using public transit in the
Phoenix area if OTHER

COMPARED_TO_2_YEARS_AGO_USE_CODE

How frequency of ridership has changed compared to 2 years ago (Code)

COMPARED_TO_2_YEARS_AGO_USE

How frequency of ridership has changed compared to 2 years ago

HOW_GET_SCHEDULE_CODE

How passenger gets schedule information (Code)

HOW_GET_SCHEDULE
HOW_GET_SCHEDULE_OTHER

How passenger gets schedule information
How passenger gets schedule information if OTHER

VEHICLES_IN_HOUSEHOLD_CODE

Number of Vehicles in the Household (Code)

VEHICLES_IN_HOUSEHOLD

Number of Vehicles in the Household

HOUSEHOLD_SIZE_CODE

Number of People in the Household (Code)

HOUSEHOLD_SIZE

Number of People in the Household

NUMBER_EMPLOYED_IN_HOUSEHOLD_CODE

Number of employed persons in the household (Code)

NUMBER_EMPLOYED_IN_HOUSEHOLD

Number of employed persons in the household

ADULTS_IN_HOUSEHOLD_CODE

Number of Adults in the Household (Code)

ADULTS_IN_HOUSEHOLD
AGE

Number of Adults in the Household
Age of Passenger Surveyed

DRIVERS_LICENSE_CODE

Does the passenger surveyed have a valid drivers license (Code)

DRIVERS_LICENSE

Does the passenger surveyed have a valid drivers license

ETC Insitute (FINAL REPORT)

1= Much more often
2= More often
3= About the same
4= Less often
5= Much less often
6= I Don't Know
1= Transit schedule book
2= Valley Metro Website
3= Customer service telephone number
4= Posted schedule at bus stop
5= I Don't Know
6= I Don't get schedule info
7= Other

0=0
1=1
2=2
3=3
4=4 +
1=1
2=2
3=3
4=4
5=5
6=6+
0=0
1=1
2=2
3=3
4=4
5=5+
1=1
2=2
3=3
4=4
5=5
6=6+

1=Yes
2=No

E-4

Appendix E - Data Dictionary
2010‐11 Valley Metro Regional Transit Survey
Variable Name

Description

Values

EMPLOYMENT_STATUS_CODE

Employment Status of the Passenger (Code)

1= Employed full‐time i.e. at least 35 hrs per week
2= Employed part time i.e. less than 35 hrs per week
3= Not currently employed but seeking work
4= Not currently employed and NOT seeking work
5= Not employed ‐ retired
99=Not provided

EMPLOYMENT_STATUS

Employment Status of the Passenger

STUDENT_STATUS_CODE

Was passenger surveyed a student (Code)

STUDENT_STATUS
SCHOOL_NAME
SCHOOL_NAME_OTHER

Was passenger surveyed a student
Name of college or university where passenger attended school
Name of institution where passenger attended if OTHER

1= Not a student
2= Yes ‐ student through 12th grade
3= Yes ‐ college or university
4= Yes ‐ other

1=Below $5,000
2=$5,000‐$9,999
3=$10,000‐$14,999
4=$15,000‐$19,999
5=$20,000‐$24,999
6=$25,000‐$29,999
7=$30,000‐$34,999
8=$35,000‐$39,999
9=$40,000‐$49,999
10=$50,000‐$59,999
11=$60,000‐$69,999
12=$70,000‐$79,000
13=$80,000‐$89,999
14=$90,000‐$99,999
15=$100,000‐$119,999
16=$120,000 or more
17=I Don't Know

HOUSEHOLD_INCOME

Annual Household Income (Code)

HH_INCOME_CODE

Annual Household Income
Will the respondent make exactly the same trip in the opposite direction on
the day he/she was surveyed
Will the respondent make exactly the same trip in the opposite direction on 1=Yes
the day he/she was surveyed (Code)
2=No
What time the opposite trip will occur
1= White
2= Black or African American
3= Asian
Race/Ethnicity of Passenger (Code)
4= American Indian
5= Hispanic or Latino
6= Other
Race/Ethnicity of Passenger
1=Male
Gender (Code)
2=Female
Gender

MAKE_REVERSE_TRIP_TODAY
TIME_MAKE_REVERSE_TRIP_CODE
TIME_MAKE_REVERSE_TRIP

RACE_ETHNICITY_CODE

RACE_ETHNICITY
GENDER_CODE
GENDER

TIME_OF_DAY_CODE

Time of day surveyed was administered (Code)

TIME_OF_DAY
TIME_PERIOD
New Time
New Direction
New Direction (N,S,E,W)
WGT FACTOR NAME
WGT FACTOR
ETC_ID 2

Time of day surveyed was administered
AM or PM
New Time
New Direction
Direction of the route that survey was administered on
Weight Factor Name
Weight Factor
Unique ETC Identification Number 2

ETC Insitute (FINAL REPORT)

01=Before 6am
02=6:00am‐6:59am
03=7:00am‐7:59am
04=8:00am‐8:59am
05=9:00am‐9:59am
06=10:00am‐10:59am
07=11:00am‐11:59am
08=12:00pm‐12:59pm
09=1:00pm‐1:59pm
10=2:00pm‐2:59pm
11=3:00pm‐3:59pm
12=4:00pm‐4:59pm
13=5:00pm‐5:59pm
14=6:00pm‐6:59pm
15=7pm or later

E-5

APPENDIX F:

ACTIVITY CENTER
ANALYSIS

Appendix F - Activity Center Analysis

APPENDIX H: ACTIVITY CENTER ANALYSIS
Appendix H presents summary tables and maps for different trip purposes by Time of the Day within a mile
radius of the activity centers listed below. These activity centers have been identified in the MAG Regional
Framework Study. The maps in this section show buffers for 1mile, 1.5 miles and 2 miles radius. However,
for the purpose of this report the data is summarized for only a mile radius.
1. Downtown Phoenix (Mile Radius of Central Station)
2. Uptown Phoenix (Mile Radius of Park Central Complex)
3. Sky Harbor Airport (Mile Radius of 3400 E Sky Harbor Blvd and 3800 E Sky Harbor Blvd)
4. Arizona State University (Mile radius of Student Health Services)
5. Biltmore Area (Mile Radius of Camelback Esplanade Mall)
6. Metro Center (Mile Radius of Metro Center Transit Station)
7. Scottsdale Airpark (Mile Radius of Scottsdale Municipal Airport)
The MAG Regional Frame Work Study grouped the Traffic Analysis Zones in the region into 26 districts. The
map in Figure H.33 shows the service area by districts; summary tables were also generated to show the
attraction flow from each of the districts to the activity centers listed above.

ETC Insitute (FINAL REPORT)

F-1

Appendix F - Activity Center Analysis

PURPOSE AT ACTIVITY CENTER
Downtown Phoenix
Figure H.1: Purpose at Downtown Phoenix (Origin)
Downtown Phoenix as Origin
Purpose at Activity Center

Total
Count

AM Peak

Mid-Day

PM Peak

Other

Percent Count Percent Count Percent Count Percent Count Percent

Workplace

4452

26%

526

17%

291

7%

2921

40%

714

25%

Home

3928

23%

1631

54%

1052

27%

830

11%

415

15%

Elementary School (Grades K-5)

1

0%

0

0%

0

0%

1

0%

0

0%

Middle School (Grades 6-8)

0

0%

0

0%

0

0%

0

0%

0

0%

High School (Grades 9-12)

770

4%

40

1%

75

2%

584

8%

71

2%

College/University (Students Only)

1914

11%

186

6%

490

12%

897

12%

341

12%

Shopping

686

4%

108

4%

303

8%

189

3%

86

3%

Hotel

92

1%

5

0%

13

0%

74

1%

0

0%

Recreation/Sightseeing

765

4%

67

2%

71

2%

349

5%

278

10%

Medical Appointment/Doctor's Visit

368

2%

31

1%

187

5%

52

1%

98

3%

Social/Church/Personal/Friend's House

1484

9%

162

5%

607

15%

429

6%

286

10%

0

0%

0

0%

0

0%

0

0%

0

0%

2676

16%

281

9%

843

21%

990

14%

562

20%

Total Trips 17136

100%

3037

100%

3932

100%

7316

100%

2851

100%

Airport (Air Passengers Only)
Other

Figure H.2: Purpose at Downtown Phoenix (Destination)
Downtown Phoenix as Destination
Purpose at Activity Center

Total
Count

AM Peak

Mid-Day

PM Peak

Other

Percent Count Percent Count Percent Count Percent Count Percent

Workplace

5072

28%

3276

52%

684

15%

467

11%

645

24%

Home

3322

19%

327

5%

670

14%

1460

35%

865

32%

Elementary School (Grades K-5)

6

0%

6

0%

0

0%

0

0%

0

0%

Middle School (Grades 6-8)

0

0%

0

0%

0

0%

0

0%

0

0%

High School (Grades 9-12)

464

3%

425

7%

30

1%

9

0%

0

0%

College/University (Students Only)

2204

12%

660

10%

754

16%

535

13%

255

9%

Shopping

238

1%

58

1%

145

3%

29

1%

6

0%

Hotel

83

0%

14

0%

41

1%

27

1%

1

0%

Recreation/Sightseeing

957

5%

196

3%

170

4%

338

8%

253

9%

Medical Appointment/Doctor's Visit

195

1%

96

2%

76

2%

23

1%

0

0%

Social/Church/Personal/Friend's House

1882

11%

462

7%

902

19%

363

9%

155

6%

0

0%

0

0%

0

0%

0

0%

0

0%

3388

19%

813

13%

1163

25%

876

21%

536

20%

Total Trips 17811

100%

6333

100%

4635

100%

4127

100%

2716

100%

Airport (Air Passengers Only)
Other

ETC Insitute (FINAL REPORT)

F-2

Appendix F - Activity Center Analysis

Figure H.3: Downtown Phoenix – Trip Purpose at AM Peak

Destination Purposes ‐ AM Peak
Work
School / University
Home
Other Trips
Central Station
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F-3

Appendix F - Activity Center Analysis

Figure H.4: Downtown Phoenix – Trip Purpose at Mid-Day

Destination Purposes ‐ Mid Day
Work
School / University
Home
Other Trips
Central Station
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F-4

Appendix F - Activity Center Analysis

Figure H.5: Downtown Phoenix – Trip Purpose at PM Peak

Destination Purposes ‐ PM Peak
Work
School / University
Home
Other Trips
Central Station
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F-5

Appendix F - Activity Center Analysis

Uptown Phoenix
Figure H.6: Purpose at Uptown Phoenix (Origin)
Uptown Phoenix as Origin
Purpose at Activity Center

Total

AM Peak

Mid-Day

PM Peak

Other

Count Percent Count Percent Count Percent Count Percent Count Percent
Workplace

2119

23%

203

14%

225

9%

1162

30%

529

33%

Home

2156

23%

754

51%

652

27%

510

13%

240

15%

Elementary School (Grades K-5)

62

1%

0

0%

26

1%

0

0%

36

2%

Middle School (Grades 6-8)

20

0%

0

0%

0

0%

20

1%

0

0%

High School (Grades 9-12)

907

10%

27

2%

113

5%

705

18%

62

4%

College/University (Students Only)

1375

15%

135

9%

579

24%

351

9%

310

19%

Shopping

200

2%

3

0%

28

1%

163

4%

6

0%

0

0%

0

0%

0

0%

0

0%

0

0%

Recreation/Sightseeing

145

2%

18

1%

13

1%

65

2%

49

3%

Medical Appointment/Doctor's Visit

977

10%

179

12%

227

9%

344

9%

227

14%

Social/Church/Personal/Friend's House

514

6%

81

5%

196

8%

187

5%

50

3%

0

0%

0

0%

0

0%

0

0%

0

0%

869

9%

81

5%

333

14%

355

9%

100

6%

9344

100%

1481

100%

2392

100%

3862

100%

1609

100%

Hotel

Airport (Air Passengers Only)
Other
Total Trips

Figure H.7: Purpose at Uptown Phoenix (Destination)
Uptown Phoenix as Destination
Purpose at Activity Center

Total
Count

AM Peak

Mid-Day

PM Peak

Other

Percent Count Percent Count Percent Count Percent Count Percent

Workplace

2317

22%

1341

35%

416

15%

170

7%

390

29%

Home

2052

20%

193

5%

432

15%

946

40%

481

36%

Elementary School (Grades K-5)

21

0%

0

0%

0

0%

21

1%

0

0%

Middle School (Grades 6-8)

29

0%

14

0%

0

0%

0

0%

15

1%

High School (Grades 9-12)

726

7%

556

15%

74

3%

96

4%

0

0%

College/University (Students Only)

1529

15%

837

22%

578

20%

57

2%

57

4%

Shopping

320

3%

92

2%

68

2%

160

7%

0

0%

0

0%

0

0%

0

0%

0

0%

0

0%

Recreation/Sightseeing

337

3%

94

2%

50

2%

137

6%

56

4%

Medical Appointment/Doctor's Visit

843

8%

321

8%

353

12%

72

3%

97

7%

Social/Church/Personal/Friend's House

1134

11%

192

5%

455

16%

290

12%

197

15%

0

0%

0

0%

0

0%

0

0%

0

0%

1070

10%

190

5%

426

15%

407

17%

47

4%

Total Trips 10378

100%

3830

100%

2852

100%

2356

100%

1340

100%

Hotel

Airport (Air Passengers Only)
Other

ETC Insitute (FINAL REPORT)

F-6

Appendix F - Activity Center Analysis

Figure H.8: Uptown Phoenix – Trip Purpose at AM Peak

Destination Purposes ‐ AM Peak
Work
School / University
Home
Other Trips
Park Central Complex
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F-7

Appendix F - Activity Center Analysis

Figure H.9: Uptown Phoenix – Trip Purpose at Mid-Day

Destination Purposes ‐ Mid Day
Work
School / University
Home
Other Trips
Park Central Complex
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F-8

Appendix F - Activity Center Analysis

Figure H.10: Uptown Phoenix – Trip Purpose at PM Peak

Destination Purposes ‐ PM Peak
Work
School / University
Home
Other Trips
Park Central Complex
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F-9

Appendix F - Activity Center Analysis

Sky Harbor Airport
Figure H.11: Purpose at Sky Harbor Airport (Origin)
Sky Harbor Airport as Origin
Purpose at Activity Center

Total

AM Peak

Mid-Day

PM Peak

Other

Count Percent Count Percent Count Percent Count Percent Count Percent
Workplace

478

30%

56

18%

100

21%

216

42%

106

37%

Home

428

27%

159

52%

168

36%

35

7%

66

23%

Elementary School (Grades K-5)

0

0%

0

0%

0

0%

0

0%

0

0%

Middle School (Grades 6-8)

0

0%

0

0%

0

0%

0

0%

0

0%

High School (Grades 9-12)

134

9%

0

0%

14

3%

77

15%

43

15%

College/University (Students Only)

305

19%

31

10%

74

16%

139

27%

61

21%

Shopping

0

0%

0

0%

0

0%

0

0%

0

0%

Hotel

31

2%

31

10%

0

0%

0

0%

0

0%

Recreation/Sightseeing

0

0%

0

0%

0

0%

0

0%

0

0%

Medical Appointment/Doctor's Visit

0

0%

0

0%

0

0%

0

0%

0

0%

Social/Church/Personal/Friend's House

41

3%

0

0%

30

6%

11

2%

0

0%

Airport (Air Passengers Only)

100

6%

28

9%

46

10%

26

5%

0

0%

Other

52

3%

0

0%

36

8%

8

2%

8

3%

1569

100%

305

100%

468

100%

512

100%

284

100%

Total Trips

Figure H.12: Purpose at Sky Harbor Airport (Destination)
Sky Harbor Airport as Destination
Purpose at Activity Center

Total

AM Peak

Mid-Day

PM Peak

Other

Count Percent Count Percent Count Percent Count Percent Count Percent
Workplace

368

34%

122

33%

95

28%

82

41%

69

37%

Home

165

15%

2

1%

104

31%

22

11%

37

20%

Elementary School (Grades K-5)

0

0%

0

0%

0

0%

0

0%

0

0%

Middle School (Grades 6-8)

0

0%

0

0%

0

0%

0

0%

0

0%

High School (Grades 9-12)

15

1%

15

4%

0

0%

0

0%

0

0%

College/University (Students Only)

176

16%

125

33%

10

3%

41

20%

0

0%

Shopping

7

1%

0

0%

0

0%

7

3%

0

0%

Hotel

0

0%

0

0%

0

0%

0

0%

0

0%

Recreation/Sightseeing

0

0%

0

0%

0

0%

0

0%

0

0%

Medical Appointment/Doctor's Visit

17

2%

0

0%

17

5%

0

0%

0

0%

Social/Church/Personal/Friend's House

14

1%

0

0%

14

4%

0

0%

0

0%

Airport (Air Passengers Only)

292

27%

102

27%

68

20%

42

21%

80

43%

Other

41

4%

8

2%

26

8%

7

3%

0

0%

1095

100%

374

100%

334

100%

201

100%

186

100%

Total Trips

ETC Insitute (FINAL REPORT)

F - 10

Appendix F - Activity Center Analysis

Arizona State University
Figure H.13: Purpose at Arizona State University (Origin)
Arizona State University as Origin
Purpose at Activity Center

Total
Count

AM Peak

Mid-Day

PM Peak

Other

Percent Count Percent Count Percent Count Percent Count Percent

Workplace

1560

11%

157

8%

160

5%

664

11%

579

17%

Home

2545

17%

1003

52%

659

19%

635

11%

248

7%

Elementary School (Grades K-5)

7

0%

0

0%

7

0%

0

0%

0

0%

Middle School (Grades 6-8)

16

0%

0

0%

0

0%

16

0%

0

0%

High School (Grades 9-12)

317

2%

25

1%

78

2%

151

3%

63

2%

College/University (Students Only)

8245

56%

556

29%

2149

61%

3572

62%

1968

58%

Shopping

433

3%

14

1%

92

3%

256

4%

71

2%

Hotel

29

0%

1

0%

28

1%

0

0%

0

0%

Recreation/Sightseeing

356

2%

22

1%

98

3%

140

2%

96

3%

Medical Appointment/Doctor's Visit

95

1%

33

2%

0

0%

16

0%

46

1%

Social/Church/Personal/Friend's House

618

4%

107

6%

159

5%

174

3%

178

5%

0

0%

0

0%

0

0%

0

0%

0

0%

395

3%

0

0%

88

3%

162

3%

145

4%

100%

1918

100%

3518

100%

5786

100%

3394

100%

Airport (Air Passengers Only)
Other

Total Trips 14616

Figure H.14: Purpose at Arizona State University (Destination)
Arizona State University as Destination
Purpose at Activity Center

Total
Count

AM Peak

Mid-Day

PM Peak

Other

Percent Count Percent Count Percent Count Percent Count Percent

Workplace

1727

10%

1105

20%

360

7%

170

4%

92

4%

Home

2251

13%

259

5%

345

7%

1023

26%

624

29%

Elementary School (Grades K-5)

38

0%

22

0%

0

0%

16

0%

0

0%

Middle School (Grades 6-8)

38

0%

38

1%

0

0%

0

0%

0

0%

High School (Grades 9-12)

187

1%

133

2%

41

1%

0

0%

13

1%

College/University (Students Only)

9889

59%

3351

62%

3879

74%

1778

45%

881

41%

Shopping

392

2%

36

1%

162

3%

77

2%

117

5%

0

0%

0

0%

0

0%

0

0%

0

0%

Recreation/Sightseeing

277

2%

67

1%

48

1%

99

3%

63

3%

Medical Appointment/Doctor's Visit

52

0%

1

0%

15

0%

36

1%

0

0%

1105

7%

215

4%

215

4%

496

13%

179

8%

0

0%

0

0%

0

0%

0

0%

0

0%

814

5%

194

4%

200

4%

226

6%

194

9%

100%

5421

100%

5265

100%

3921

100%

2163

100%

Hotel

Social/Church/Personal/Friend's House
Airport (Air Passengers Only)
Other

Total Trips 16770

ETC Insitute (FINAL REPORT)

F - 11

Appendix F - Activity Center Analysis

Figure H.15: Arizona State University – Trip Purpose at AM Peak

Destination Purposes ‐ AM Peak
Work
School / University
Home
Other Trips
ASU Student Health Svcs
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F - 12

Appendix F - Activity Center Analysis

Figure H.16: Arizona State University – Trip Purpose at Mid-Day

Destination Purposes ‐ Mid Day
Work
School / University
Home
Other Trips
ASU Student Health Svcs
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F - 13

Appendix F - Activity Center Analysis

Figure H.17: Arizona State University – Trip Purpose at PM Peak

Destination Purposes ‐ PM Peak
Work
School / University
Home
Other Trips
ASU Student Health Svcs
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F - 14

Appendix F - Activity Center Analysis

Biltmore Area
Figure H.18: Purpose at the Biltmore Area (Origin)
Biltmore Area as Origin
Purpose at Activity Center

Total

AM Peak

Mid-Day

PM Peak

Other

Count Percent Count Percent Count Percent Count Percent Count Percent
Workplace

679

24%

35

5%

65

16%

393

36%

186

31%

Home

920

33%

561

78%

204

50%

83

8%

72

12%

Elementary School (Grades K-5)

0

0%

0

0%

0

0%

0

0%

0

0%

Middle School (Grades 6-8)

0

0%

0

0%

0

0%

0

0%

0

0%

High School (Grades 9-12)

544

19%

11

2%

0

0%

381

35%

152

25%

0

0%

0

0%

0

0%

0

0%

0

0%

190

7%

0

0%

51

12%

81

7%

58

10%

Hotel

0

0%

0

0%

0

0%

0

0%

0

0%

Recreation/Sightseeing

46

2%

0

0%

46

11%

0

0%

0

0%

Medical Appointment/Doctor's Visit

135

5%

99

14%

0

0%

36

3%

0

0%

Social/Church/Personal/Friend's House

244

9%

0

0%

25

6%

86

8%

133

22%

Airport (Air Passengers Only)

0

0%

0

0%

0

0%

0

0%

0

0%

Other

66

2%

12

2%

19

5%

35

3%

0

0%

2824

100%

718

100%

410

100%

1095

100%

601

100%

College/University (Students Only)
Shopping

Total Trips

Figure H.19: Purpose at the Biltmore Area (Destination)
Biltmore Area as Destination
Purpose at Activity Center

Total

AM Peak

Mid-Day

PM Peak

Other

Count Percent Count Percent Count Percent Count Percent Count Percent
Workplace

1126

37%

581

49%

332

47%

153

26%

60

10%

Home

699

23%

12

1%

108

15%

209

36%

370

64%

Elementary School (Grades K-5)

9

0%

0

0%

0

0%

9

2%

0

0%

Middle School (Grades 6-8)

0

0%

0

0%

0

0%

0

0%

0

0%

High School (Grades 9-12)

631

21%

496

42%

49

7%

37

6%

49

9%

0

0%

0

0%

0

0%

0

0%

0

0%

187

6%

19

2%

54

8%

62

11%

52

9%

Hotel

0

0%

0

0%

0

0%

0

0%

0

0%

Recreation/Sightseeing

17

1%

0

0%

0

0%

0

0%

17

3%

Medical Appointment/Doctor's Visit

45

1%

1

0%

22

3%

22

4%

0

0%

Social/Church/Personal/Friend's House

270

9%

72

6%

84

12%

87

15%

27

5%

Airport (Air Passengers Only)

0

0%

0

0%

0

0%

0

0%

0

0%

Other

51

2%

0

0%

51

7%

0

0%

0

0%

3035

100%

1181

100%

700

100%

579

100%

575

100%

College/University (Students Only)
Shopping

Total Trips

ETC Insitute (FINAL REPORT)

F - 15

Appendix F - Activity Center Analysis

Figure H.20: Biltmore Area – Trip Purpose at AM Peak

Destination Purposes ‐ AM Peak
Work
School / University
Home
Other Trips
Camelback Esplanade
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F - 16

Appendix F - Activity Center Analysis

Figure H.21: Biltmore Area – Trip Purpose at Mid-Day

Destination Purposes ‐ Mid Day
Work
School / University
Home
Other Trips
Camelback Esplanade
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F - 17

Appendix F - Activity Center Analysis

Figure H.22: Biltmore Area – Trip Purpose at PM Peak

Destination Purposes ‐ PM Peak
Work
School / University
Home
Other Trips
Camelback Esplanade
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F - 18

Appendix F - Activity Center Analysis

Metro Center
Figure H.23: Purpose at the Metro Center (Origin)
Metro Center as Origin
Purpose at Activity Center

Total

AM Peak

Mid-Day

PM Peak

Other

Count Percent Count Percent Count Percent Count Percent Count Percent
Workplace

594

15%

76

9%

229

20%

119

12%

170

19%

Home

1470

38%

592

72%

389

33%

250

24%

239

27%

Elementary School (Grades K-5)

0

0%

0

0%

0

0%

0

0%

0

0%

Middle School (Grades 6-8)

0

0%

0

0%

0

0%

0

0%

0

0%

High School (Grades 9-12)

76

2%

0

0%

16

1%

22

2%

38

4%

College/University (Students Only)

563

14%

0

0%

278

24%

235

23%

50

6%

Shopping

589

15%

15

2%

122

10%

260

25%

192

22%

Hotel

37

1%

0

0%

0

0%

0

0%

37

4%

Recreation/Sightseeing

85

2%

0

0%

8

1%

14

1%

63

7%

Medical Appointment/Doctor's Visit

132

3%

33

4%

32

3%

15

1%

52

6%

Social/Church/Personal/Friend's House

253

7%

71

9%

79

7%

87

8%

16

2%

Airport (Air Passengers Only)

0

0%

0

0%

0

0%

0

0%

0

0%

Other

88

2%

31

4%

18

2%

23

2%

16

2%

3887

100%

818

100%

1171

100%

1025

100%

873

100%

Total Trips

Figure H.24: Purpose at the Metro Center (Destination)
Metro Center as Destination
Purpose at Activity Center

Total

AM Peak

Mid-Day

PM Peak

Other

Count Percent Count Percent Count Percent Count Percent Count Percent
Workplace

652

15%

344

29%

113

9%

119

10%

76

11%

Home

1514

36%

273

23%

320

26%

457

39%

464

69%

Elementary School (Grades K-5)

0

0%

0

0%

0

0%

0

0%

0

0%

Middle School (Grades 6-8)

0

0%

0

0%

0

0%

0

0%

0

0%

High School (Grades 9-12)

96

2%

63

5%

33

3%

0

0%

0

0%

College/University (Students Only)

668

16%

197

17%

267

22%

118

10%

86

13%

Shopping

583

14%

59

5%

239

20%

237

20%

48

7%

Hotel

0

0%

0

0%

0

0%

0

0%

0

0%

Recreation/Sightseeing

8

0%

8

1%

0

0%

0

0%

0

0%

Medical Appointment/Doctor's Visit

314

7%

120

10%

71

6%

123

11%

0

0%

Social/Church/Personal/Friend's House

253

6%

71

6%

104

9%

78

7%

0

0%

0

0%

0

0%

0

0%

0

0%

0

0%

157

4%

55

5%

67

6%

35

3%

0

0%

4245

100%

1190

100%

1214

100%

1167

100%

674

100%

Airport (Air Passengers Only)
Other
Total Trips

ETC Insitute (FINAL REPORT)

F - 19

Appendix F - Activity Center Analysis

Figure H.25: Metro Center – Trip Purpose at AM Peak

Destination Purposes ‐ AM Peak
Work
School / University
Home
Other Trips
Metro Center Transit Sta.
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F - 20

Appendix F - Activity Center Analysis

Figure H.26: Metro Center – Trip Purpose at Mid-Day

Destination Purposes ‐ Mid Day
Work
School / University
Home
Other Trips
Metro Center Transit Sta.
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F - 21

Appendix F - Activity Center Analysis

Figure H.27: Metro Center – Trip Purpose at PM Peak

Destination Purposes ‐ PM Peak
Work
School / University
Home
Other Trips
Metro Center Transit Sta.
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F - 22

Appendix F - Activity Center Analysis

Scottsdale Airpark
Figure H.28: Purpose at the Scottsdale Airpark (Origin)
Scottsdale Airpark as Origin
Purpose at Activity Center

Total

AM Peak

Mid-Day

PM Peak

Other

Count Percent Count Percent Count Percent Count Percent Count Percent
Workplace

662

91%

71

88%

31

54%

243

89%

317

100%

Home

3

0%

0

0%

3

5%

0

0%

0

0%

Elementary School (Grades K-5)

0

0%

0

0%

0

0%

0

0%

0

0%

Middle School (Grades 6-8)

0

0%

0

0%

0

0%

0

0%

0

0%

High School (Grades 9-12)

6

1%

0

0%

0

0%

6

2%

0

0%

College/University (Students Only)

0

0%

0

0%

0

0%

0

0%

0

0%

Shopping

19

3%

10

12%

9

16%

0

0%

0

0%

Hotel

14

2%

0

0%

14

25%

0

0%

0

0%

Recreation/Sightseeing

0

0%

0

0%

0

0%

0

0%

0

0%

Medical Appointment/Doctor's Visit

0

0%

0

0%

0

0%

0

0%

0

0%

Social/Church/Personal/Friend's House

0

0%

0

0%

0

0%

0

0%

0

0%

Airport (Air Passengers Only)

0

0%

0

0%

0

0%

0

0%

0

0%

Other

25

3%

0

0%

0

0%

25

9%

0

0%

729

100%

81

100%

57

100%

274

100%

317

100%

Total Trips

Figure H.29: Purpose at the Scottsdale Airpark (Destination)
Scottsdale Airpark as Destination
Purpose at Activity Center

Total

AM Peak

Mid-Day

PM Peak

Other

Count Percent Count Percent Count Percent Count Percent Count Percent
Workplace

553

93%

228

100%

80

66%

43

100%

202

100%

Home

0

0%

0

0%

0

0%

0

0%

0

0%

Elementary School (Grades K-5)

0

0%

0

0%

0

0%

0

0%

0

0%

Middle School (Grades 6-8)

0

0%

0

0%

0

0%

0

0%

0

0%

High School (Grades 9-12)

0

0%

0

0%

0

0%

0

0%

0

0%

College/University (Students Only)

0

0%

0

0%

0

0%

0

0%

0

0%

Shopping

41

7%

0

0%

41

34%

0

0%

0

0%

Hotel

0

0%

0

0%

0

0%

0

0%

0

0%

Recreation/Sightseeing

0

0%

0

0%

0

0%

0

0%

0

0%

Medical Appointment/Doctor's Visit

0

0%

0

0%

0

0%

0

0%

0

0%

Social/Church/Personal/Friend's House

0

0%

0

0%

0

0%

0

0%

0

0%

Airport (Air Passengers Only)

0

0%

0

0%

0

0%

0

0%

0

0%

Other

0

0%

0

0%

0

0%

0

0%

0

0%

594

100%

228

100%

121

100%

43

100%

202

100%

Total Trips

ETC Insitute (FINAL REPORT)

F - 23

Appendix F - Activity Center Analysis

Figure H.30: Scottsdale Airpark – Trip Purpose at AM Peak

Destination Purposes ‐ AM Peak
Work
School / University
Home
Other Trips
Scottsdale Municip. Airport
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F - 24

Appendix F - Activity Center Analysis

Figure H.31: Scottsdale Airpark – Trip Purpose at Mid-Day

Destination Purposes ‐ Mid Day
Work
School / University
Home
Other Trips
Scottsdale Municip. Airport
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F - 25

Appendix F - Activity Center Analysis

Figure H.32: Scottsdale Airpark – Trip Purpose at PM Peak

Destination Purposes ‐ PM Peak
Work
School / University
Home
Other Trips
Scottsdale Municip. Airport
1 Mile Buffer
1.5 Mile Buffer
2 Mile Buffer
ETC Insitute (FINAL REPORT)

F - 26

Appendix F - Activity Center Analysis

Figure H.33: Service Area Districts

ETC Insitute (FINAL REPORT)

F - 27

Appendix F - Activity Center Analysis

Figure H.34: Attraction Flow for Downtown Phoenix
Attraction Flow for Downtown Phoenix
Origin District

Total
Count

AM Peak

Mid-Day

PM Peak

Other

Percent Count Percent Count Percent Count Percent Count Percent

District 1

35

0%

35

1%

0

0%

0

0%

0

0%

District 2

7

0%

0

0%

0

0%

0

0%

7

0%

District 3

77

0%

77

1%

0

0%

0

0%

0

0%

District 4

427

2%

270

4%

55

1%

15

0%

87

3%

District 5

113

1%

60

1%

39

1%

9

0%

5

0%

District 6

108

1%

37

1%

10

0%

26

1%

35

1%

District 7

2902

16%

856

14%

856

18%

643

16%

547

20%

District 8

63

0%

24

0%

39

1%

0

0%

0

0%

District 9

214

1%

70

1%

47

1%

24

1%

73

3%

District 10

1233

7%

444

7%

530

11%

161

4%

98

4%

District 11

1947

11%

434

7%

625

13%

627

15%

261

10%

District 12

578

3%

144

2%

278

6%

116

3%

40

1%

District 13

297

2%

93

1%

125

3%

59

1%

20

1%

District 14

1331

7%

410

6%

203

4%

497

12%

221

8%

District 15

1534

9%

733

12%

256

6%

392

9%

153

6%

District 16

1030

6%

356

6%

258

6%

258

6%

158

6%

District 17

1682

9%

448

7%

483

10%

457

11%

294

11%

District 18

1108

6%

472

7%

166

4%

186

5%

284

10%

District 19

176

1%

118

2%

13

0%

16

0%

29

1%

District 20

273

2%

183

3%

4

0%

69

2%

17

1%

District 21

1664

9%

408

6%

556

12%

445

11%

255

9%

District 22

963

5%

627

10%

77

2%

127

3%

132

5%

District 23

0

0%

0

0%

0

0%

0

0%

0

0%

District 24

0

0%

0

0%

0

0%

0

0%

0

0%

District 25

0

0%

0

0%

0

0%

0

0%

0

0%

District 26

35

0%

34

1%

1

0%

0

0%

0

0%

Outside

14

0%

0

0%

14

0%

0

0%

0

0%

100%

6333

100%

4635

100%

4127

100%

2716

100%

Total Trips 17811

ETC Insitute (FINAL REPORT)

F - 28

Appendix F - Activity Center Analysis

Figure H.35: Attraction Flow for Uptown Phoenix
Attraction Flow for Uptown Phoenix
Origin District

Total
Count

AM Peak

Mid-Day

PM Peak

Other

Percent Count Percent Count Percent Count Percent Count Percent

District 1

7

0%

7

0%

0

0%

0

0%

0

0%

District 2

0

0%

0

0%

0

0%

0

0%

0

0%

District 3

0

0%

0

0%

0

0%

0

0%

0

0%

District 4

189

2%

95

2%

15

1%

0

0%

79

6%

District 5

119

1%

30

1%

26

1%

0

0%

63

5%

District 6

63

1%

39

1%

13

0%

0

0%

11

1%

District 7

2252

22%

794

21%

719

25%

294

12%

445

33%

District 8

115

1%

9

0%

54

2%

52

2%

0

0%

District 9

179

2%

26

1%

105

4%

48

2%

0

0%

District 10

937

9%

325

8%

403

14%

79

3%

130

10%

District 11

1290

12%

372

10%

414

15%

447

19%

57

4%

District 12

375

4%

151

4%

151

5%

15

1%

58

4%

District 13

181

2%

105

3%

23

1%

53

2%

0

0%

District 14

581

6%

56

1%

170

6%

247

10%

108

8%

District 15

917

9%

519

14%

181

6%

137

6%

80

6%

District 16

1019

10%

585

15%

109

4%

190

8%

135

10%

District 17

517

5%

194

5%

62

2%

181

8%

80

6%

District 18

348

3%

102

3%

143

5%

53

2%

50

4%

District 19

52

1%

35

1%

17

1%

0

0%

0

0%

District 20

91

1%

62

2%

0

0%

29

1%

0

0%

District 21

1033

10%

251

7%

234

8%

504

21%

44

3%

District 22

105

1%

65

2%

13

0%

27

1%

0

0%

District 23

0

0%

0

0%

0

0%

0

0%

0

0%

District 24

0

0%

0

0%

0

0%

0

0%

0

0%

District 25

0

0%

0

0%

0

0%

0

0%

0

0%

District 26

8

0%

8

0%

0

0%

0

0%

0

0%

Outside

0

0%

0

0%

0

0%

0

0%

0

0%

100%

3830

100%

2852

100%

2356

100%

1340

100%

Total Trips 10378

ETC Insitute (FINAL REPORT)

F - 29

Appendix F - Activity Center Analysis

Figure H.36: Attraction Flow for Sky Harbor Airport
Attraction Flow for Sky Harbor Airport
Origin District

Total

AM Peak

Mid-Day

PM Peak

Other

Count Percent Count Percent Count Percent Count Percent Count Percent
District 1

0

0%

0

0%

0

0%

0

0%

0

0%

District 2

0

0%

0

0%

0

0%

0

0%

0

0%

District 3

0

0%

0

0%

0

0%

0

0%

0

0%

District 4

16

1%

16

4%

0

0%

0

0%

0

0%

District 5

80

7%

0

0%

0

0%

0

0%

80

43%

District 6

0

0%

0

0%

0

0%

0

0%

0

0%

District 7

82

7%

2

1%

69

21%

11

5%

0

0%

District 8

0

0%

0

0%

0

0%

0

0%

0

0%

District 9

15

1%

0

0%

0

0%

15

7%

0

0%

District 10

40

4%

0

0%

20

6%

20

10%

0

0%

District 11

88

8%

38

10%

35

10%

15

7%

0

0%

District 12

101

9%

46

12%

5

1%

14

7%

36

19%

District 13

35

3%

20

5%

0

0%

15

7%

0

0%

District 14

14

1%

0

0%

14

4%

0

0%

0

0%

District 15

114

10%

30

8%

8

2%

39

19%

37

20%

District 16

81

7%

30

8%

12

4%

39

19%

0

0%

District 17

144

13%

89

24%

36

11%

19

9%

0

0%

District 18

133

12%

56

15%

52

16%

0

0%

25

13%

District 19

10

1%

10

3%

0

0%

0

0%

0

0%

District 20

44

4%

11

3%

25

7%

0

0%

8

4%

District 21

36

3%

4

1%

23

7%

9

4%

0

0%

District 22

62

6%

22

6%

35

10%

5

2%

0

0%

District 23

0

0%

0

0%

0

0%

0

0%

0

0%

District 24

0

0%

0

0%

0

0%

0

0%

0

0%

District 25

0

0%

0

0%

0

0%

0

0%

0

0%

District 26

0

0%

0

0%

0

0%

0

0%

0

0%

Outside

0

0%

0

0%

0

0%

0

0%

0

0%

1095

100%

374

100%

334

100%

201

100%

186

100%

Total Trips

ETC Insitute (FINAL REPORT)

F - 30

Appendix F - Activity Center Analysis

Figure H.37: Attraction Flow for Arizona State University
Attraction Flow for Arizona State University
Origin District

Total
Count

AM Peak

Mid-Day

PM Peak

Other

Percent Count Percent Count Percent Count Percent Count Percent

District 1

0

0%

0

0%

0

0%

0

0%

0

0%

District 2

0

0%

0

0%

0

0%

0

0%

0

0%

District 3

0

0%

0

0%

0

0%

0

0%

0

0%

District 4

135

1%

93

2%

39

1%

0

0%

3

0%

District 5

53

0%

7

0%

0

0%

0

0%

46

2%

District 6

134

1%

28

1%

27

1%

74

2%

5

0%

District 7

648

4%

241

4%

204

4%

123

3%

80

4%

District 8

191

1%

85

2%

81

2%

17

0%

8

0%

District 9

142

1%

72

1%

53

1%

0

0%

17

1%

District 10

238

1%

87

2%

44

1%

85

2%

22

1%

District 11

407

2%

142

3%

118

2%

88

2%

59

3%

District 12

373

2%

114

2%

132

3%

37

1%

90

4%

District 13

443

3%

161

3%

93

2%

116

3%

73

3%

District 14

179

1%

22

0%

109

2%

48

1%

0

0%

District 15

632

4%

203

4%

203

4%

124

3%

102

5%

District 16

520

3%

168

3%

147

3%

123

3%

82

4%

District 17

7111

42%

2165

40%

2351

45%

1934

49%

661

31%

District 18

1855

11%

722

13%

458

9%

324

8%

351

16%

District 19

135

1%

99

2%

15

0%

21

1%

0

0%

District 20

227

1%

100

2%

83

2%

44

1%

0

0%

District 21

1173

7%

122

2%

385

7%

416

11%

250

12%

District 22

2047

12%

764

14%

650

12%

325

8%

308

14%

District 23

0

0%

0

0%

0

0%

0

0%

0

0%

District 24

0

0%

0

0%

0

0%

0

0%

0

0%

District 25

0

0%

0

0%

0

0%

0

0%

0

0%

District 26

127

1%

26

0%

73

1%

22

1%

6

0%

0

0%

0

0%

0

0%

0

0%

0

0%

100%

5421

100%

5265

100%

3921

100%

2163

100%

Outside

Total Trips 16770

ETC Insitute (FINAL REPORT)

F - 31

Appendix F - Activity Center Analysis

Figure H.38: Attraction Flow for the Biltmore Area
Attraction Flow for the Biltmore Area
Origin District

Total

AM Peak

Mid-Day

PM Peak

Other

Count Percent Count Percent Count Percent Count Percent Count Percent
District 1

0

0%

0

0%

0

0%

0

0%

0

0%

District 2

0

0%

0

0%

0

0%

0

0%

0

0%

District 3

0

0%

0

0%

0

0%

0

0%

0

0%

District 4

58

2%

0

0%

18

3%

40

7%

0

0%

District 5

7

0%

0

0%

1

0%

6

1%

0

0%

District 6

113

4%

0

0%

0

0%

12

2%

101

18%

District 7

704

23%

293

25%

217

31%

118

20%

76

13%

District 8

100

3%

14

1%

0

0%

44

8%

42

7%

District 9

26

1%

0

0%

26

4%

0

0%

0

0%

District 10

169

6%

73

6%

25

4%

20

3%

51

9%

District 11

319

11%

57

5%

102

15%

122

21%

38

7%

District 12

222

7%

147

12%

15

2%

26

4%

34

6%

District 13

272

9%

84

7%

72

10%

22

4%

94

16%

District 14

39

1%

23

2%

0

0%

0

0%

16

3%

District 15

494

16%

262

22%

94

13%

75

13%

63

11%

District 16

263

9%

162

14%

50

7%

18

3%

33

6%

District 17

48

2%

0

0%

18

3%

30

5%

0

0%

District 18

52

2%

10

1%

15

2%

0

0%

27

5%

District 19

37

1%

37

3%

0

0%

0

0%

0

0%

District 20

10

0%

0

0%

10

1%

0

0%

0

0%

District 21

59

2%

1

0%

37

5%

21

4%

0

0%

District 22

43

1%

18

2%

0

0%

25

4%

0

0%

District 23

0

0%

0

0%

0

0%

0

0%

0

0%

District 24

0

0%

0

0%

0

0%

0

0%

0

0%

District 25

0

0%

0

0%

0

0%

0

0%

0

0%

District 26

0

0%

0

0%

0

0%

0

0%

0

0%

Outside

0

0%

0

0%

0

0%

0

0%

0

0%

3035

100%

1181

100%

700

100%

579

100%

575

100%

Total Trips

ETC Insitute (FINAL REPORT)

F - 32

Appendix F - Activity Center Analysis

Figure H.39: Attraction Flow for the Metro Center
Attraction Flow for Metro Center
Origin District

Total

AM Peak

Mid-Day

PM Peak

Other

Count Percent Count Percent Count Percent Count Percent Count Percent
District 1

0

0%

0

0%

0

0%

0

0%

0

0%

District 2

0

0%

0

0%

0

0%

0

0%

0

0%

District 3

0

0%

0

0%

0

0%

0

0%

0

0%

District 4

295

7%

61

5%

34

3%

142

12%

58

9%

District 5

23

1%

0

0%

11

1%

12

1%

0

0%

District 6

53

1%

0

0%

53

4%

0

0%

0

0%

District 7

1052

25%

246

21%

450

37%

261

22%

95

14%

District 8

308

7%

127

11%

84

7%

13

1%

84

12%

District 9

44

1%

44

4%

0

0%

0

0%

0

0%

District 10

601

14%

158

13%

167

14%

186

16%

90

13%

District 11

682

16%

204

17%

103

8%

322

28%

53

8%

District 12

118

3%

33

3%

0

0%

61

5%

24

4%

District 13

53

1%

10

1%

19

2%

24

2%

0

0%

District 14

97

2%

28

2%

14

1%

22

2%

33

5%

District 15

184

4%

86

7%

32

3%

28

2%

38

6%

District 16

394

9%

116

10%

141

12%

17

1%

120

18%

District 17

73

2%

0

0%

5

0%

5

0%

63

9%

District 18

49

1%

39

3%

10

1%

0

0%

0

0%

District 19

0

0%

0

0%

0

0%

0

0%

0

0%

District 20

0

0%

0

0%

0

0%

0

0%

0

0%

District 21

183

4%

38

3%

55

5%

74

6%

16

2%

District 22

36

1%

0

0%

36

3%

0

0%

0

0%

District 23

0

0%

0

0%

0

0%

0

0%

0

0%

District 24

0

0%

0

0%

0

0%

0

0%

0

0%

District 25

0

0%

0

0%

0

0%

0

0%

0

0%

District 26

0

0%

0

0%

0

0%

0

0%

0

0%

Outside

0

0%

0

0%

0

0%

0

0%

0

0%

4245

100%

1190

100%

1214

100%

1167

100%

674

100%

Total Trips

ETC Insitute (FINAL REPORT)

F - 33

Appendix F - Activity Center Analysis

Figure H.40: Attraction Flow for Scottsdale Airpark
Attraction Flow for Scottsdale Airpark
Origin District

Total

AM Peak

Mid-Day

PM Peak

Other

Count Percent Count Percent Count Percent Count Percent Count Percent
District 1

0

0%

0

0%

0

0%

0

0%

0

0%

District 2

0

0%

0

0%

0

0%

0

0%

0

0%

District 3

0

0%

0

0%

0

0%

0

0%

0

0%

District 4

47

8%

20

9%

0

0%

0

0%

27

13%

District 5

0

0%

0

0%

0

0%

0

0%

0

0%

District 6

9

2%

9

4%

0

0%

0

0%

0

0%

District 7

90

15%

7

3%

44

36%

0

0%

39

19%

District 8

137

23%

51

22%

67

55%

19

44%

0

0%

District 9

0

0%

0

0%

0

0%

0

0%

0

0%

District 10

91

15%

48

21%

10

8%

0

0%

33

16%

District 11

14

2%

14

6%

0

0%

0

0%

0

0%

District 12

0

0%

0

0%

0

0%

0

0%

0

0%

District 13

23

4%

13

6%

0

0%

10

23%

0

0%

District 14

0

0%

0

0%

0

0%

0

0%

0

0%

District 15

58

10%

18

8%

0

0%

0

0%

40

20%

District 16

0

0%

0

0%

0

0%

0

0%

0

0%

District 17

102

17%

39

17%

0

0%

0

0%

63

31%

District 18

9

2%

9

4%

0

0%

0

0%

0

0%

District 19

0

0%

0

0%

0

0%

0

0%

0

0%

District 20

0

0%

0

0%

0

0%

0

0%

0

0%

District 21

14

2%

0

0%

0

0%

14

33%

0

0%

District 22

0

0%

0

0%

0

0%

0

0%

0

0%

District 23

0

0%

0

0%

0

0%

0

0%

0

0%

District 24

0

0%

0

0%

0

0%

0

0%

0

0%

District 25

0

0%

0

0%

0

0%

0

0%

0

0%

District 26

0

0%

0

0%

0

0%

0

0%

0

0%

Outside

0

0%

0

0%

0

0%

0

0%

0

0%

594

100%

228

100%

121

100%

43

100%

202

100%

Total Trips

ETC Insitute (FINAL REPORT)

F - 34