A r i z o n a To u r i s m S t a t i s t i c a l R e p o r t 2 0 0 3 2003 Arizona Statistical Arizona Report Office 1110 W. Washington St, Suite 155 Phoenix, AZ 85007 of Tourism Arizona Statistical Report is a publication of the Research and Strategic Planning Division of the Arizona Office of Tourism Janet Napolitano, Governor, State of Arizona Margie Emmermann, Director p.602.364.3700 AnnDee Johnson, Director, Research and Strategic Planning f.602.364.3701 Eileen O’Connell, Research Manager The Arizona Office of Tourism (AOT) is an equal employment opportunity agency. If you need this publication in an alternative format, please contact the ADA Coordinator at the AOT, (602) 364-3718 for more information. research@azot.com Total Overnight Visitor Profile — 2002 Total Number of Domestic Visitors 27.8 million Average Length of Stay 4.1 days Average Travel Party Size 2 People Average Annual Household Income $72,000 Average Age of Head of Household 45 Daily Expenses Per Person $106.26 Total Spending Per Person $435.67 Direct Spending $12.14 billion Information in this report was provided by: 1. Arizona Department of Economic Security 2. Arizona Department of Commerce 3. Arizona Department of Revenue 4. Arizona State Parks 5. D.K. Shifflet and Associates, Ltd. 6. National Park Service 7. Smith Travel Research 8. U.S. Department of Commerce, Tourism Industries Cover Photographer Provided by: AOT, courtesy of Mead Publishing Inc., Four Peaks Arizona www.azot.com 2 2003 Arizona Statistical Report Table of Contents Arizona Quick Facts 4 Introduction 5 Arizona Lodging Performance 6 County Lodging Performance 7 Arizona Tourism Related Tax Revenues 8 Arizona Airport Passenger Traffic 9 Arizona State Parks Visitation 10 Arizona National Parks Visitation 12 Domestic Overnight Visitor Profiles 14 Resident Visitor Profile 17 Non-Resident Visitor Profile 19 Business Visitor Profile 21 Leisure Visitor Profile 23 Resident Leisure Visitor Profile 25 Non-Resident Leisure Visitor Profile 27 Arizona International Visitor Profiles 29 Total Overseas 45 To Phoenix 32 To Tucson 34 To Grand Canyon 36 From Japan 38 From Germany 40 From United Kingdom 42 From Mexico Air 44 From France 46 From Canada 48 www.azot.com 3 2003 Arizona Statistical Report Arizona Quick Facts State Population: 2002 State Slogan: “The Grand Canyon State” State Motto: Ditat Deus, God Enriches State Bird: The Cactus Wren State Tree: The Palo Verde Tree State Flower: The Saguaro Cactus Bloom State Gemstone: Turquoise Area: 113,956 square miles, the sixth-largest state in the U.S. 5,472,750 Population By County Apache 70,105 Cochise 121,040 Coconino 122,770 Gila 53,015 Graham 34,490 Greenlee 8,605 La Paz 20,365 Maricopa 3,296,250 Mohave 166,465 Navajo 101,615 Pima 890,545 Pinal 192,395 Santa Cruz 39,840 Yavapai 180,260 Yuma 169,760 Source: Arizona Department of Commerce Top Tourist Attractions 2003 Attendance 2003 Attendance Top Natural Tourist Attractions 1. Bank One Ballpark 2,615,857 1. Grand Canyon National Park 4,124,900 2. Tempe Town Lake 2,500,000 2. Saguaro National Park 3,437,077 3. London Bridge 1,141,563 3. South Mountain Park 2,000,000 4. America West Arena 1,120,000 4. Glen Canyon National Rec. Area 1,896,796 5.The Phoenix Zoo 1,500,000 5. Lake Mead National Rec. Area 1,661,889 1,500,000 6. Arizona State University Sun Devil Stadium 620,000 6. Coronado Nat. Forest & Sabino Canyon 7. WestWorld of Scottsdale 600,454 7. Canyon de Chelly 883,043 8. Rawhide Western Town & Steakhouse 600,000 8. Montezuma Castle Nat. Monument 634,965 9. Tombstone 500,000 9. Petrified Forest Nat. Park 586,364 10. Arizona-Sonora Desert Museum 460,000 10. Lake Pleasant Regional Park 542,470 www.azot.com Source: Arizona Office of Tourism 4 2003 Arizona Statistical Report Introduction The Arizona Tourism Statistical Report 2003 is a comprehensive, concise and readily usable statistical reference source on the Arizona tourism industry. The specific purposes of the report are to develop and disseminate tourismrelated statistics that provide a broad overview of the Arizona’s tourism industry over time, and to provide information on both domestic and international visitors to the state and their travel behaviors. The report includes fast facts about Arizona, an overview of the tourism industry, including historical visitation and direct spending trends, an analysis of key industry sectors such as hotel/motel and state and national parks, and profiles of visitors to Arizona. The focus of the report is on Arizona’s domestic overnight visitors. Tourism is defined as any trip from home that includes an overnight stay or a day trip which is 50 or more miles one way from home that is not part of the normal routine. The Westin La Paloma Resort, Tucson, AZ Although every effort has been made to make this report as “...purpose of the comprehensive as possible by touching report is to develop and on many topics, it is not exhaustive. disseminate tourismThis report can serve as a starting point and guide to more detailed collections related statistics that of data. The most current data are provide a broad available on the Arizona Office of overview of Arizona’s Tourism web site: www.azot.com. tourism industry over time...” Native American Dancer at Casa Grande, AZ Executive Summary In 2003, Arizona hosted a record 27.8 million domestic overnight visitors, up 3.6 percent from 2002 when the state hosted 26.9 million domestic overnight visitors. Nationally, the total overnight travel volume increased 5.4 percent. Direct Spending among domestic overnight travelers to Arizona rose 1 percent, from $12.01 billion in 2002 to $12.14 billion in 2003 setting a record for overall direct spending by visitors. From 2002 to 2003, average party size among total domestic overnight travelers stayed at 2 persons per trip. In 2003, couples made up 38 percent of all visiting parties increasing 3 percent from 2002. The average Arizona domestic overnight visitor spent $106.26 per person per day in 2003, down slightly from $108.49 in 2002. The majority of travelers, 40 percent, came to Arizona mainly to visit friends and relatives. But 18 percent came to visit for a getaway weekend, which increased 5 percent from 2002. This follows the travel trend of shorter trips in 2003. Arizona experienced a 15 percent decline in overseas visitors in 2003, while the U.S. saw a decline of 4%. Antelope Canyon, AZ www.azot.com 5 2003 Arizona Statistical Report Arizona Lodging Performance During 2003, the lodging industry started to make a recovery in Arizona. All of the five lodging indicators: occupancy, average daily room rate (ADR), revenue generated per available room (RevPAR), demand, and supply increased in 2003. Arizona’s occupancy rate outperformed the nation by growing 2.7 percent, up to 59.9 percent, while the nation’s occupancy rate only increased by 0.2 percent to 59.2 percent. Statewide, Arizona grew 0.5 percent in Average Daily Rate, up to $82.94 from $82.53 in 2002. RevPAR was up 3.3 percent in 2003 to $49.69. Directly related to the increased numbers, both demand and supply statewide increased during 2003, up 4.9 percent and 2.3 percent, respectively. Statewide demand was 21.5 million rooms and statewide supply was 36.0 million rooms. Metro Phoenix occupancy rates had a strong year, rising 3.5 percent, to 59.7 percent from 57.7 percent in 2002. Average Daily Rates increased by 0.7 percent, up to $94.12 from $93.48 in 2002. RevPAR also increased in 2003, up 4.2 percent to $56.18. Metro Tucson occupancy rates increased by 4.9 percent, up to 61.7 percent from 58.8 percent in 2002. Average Daily Rates declined for the second year in a row, this time by 4.4 percent, down to $76.69 from $80.25 in 2002. Similar to the metro Phoenix area, RevPAR for Metro Tucson increased by 0.2 percent, up to $47.32 in 2003. Room demand increased by 4.8 percent, while room supply stayed flat. The non-metro areas of Arizona experienced slight gains in all five indicators. Occupancy was up 0.7 percent from 2002, and RevPAR was up 2.4 percent from 2002. Average Daily Rates were up slightly to $64.70, up from $63.62 in 2002. Rooms demanded increased by 1.8 percent, from 6.16 million in 2002 to 6.27 million in 2003. Average Daily Occupancy RevPAR Rate 2003 % Change 2003 % Change 2003 United States Mountain Region State of Arizona 59.2% 0.2% $83.28 -0.1% 61.4% 0.8% $83.79 59.9% 2.7% Metro Phoenix 59.7% Metro Tucson Non-Metro AZ Demand Supply % Change 2003 % Change 2003 % Change $49.34 0.2% 959.9 mil 1.6% 1.62 bil 1.9% 0.6% $51.43 1.4% 118.8 mil 2.1% 193.6 mil 1.2% $82.94 0.5% $49.69 3.3% 21.5 mil 4.9% 36.0 mil 2.3% 3.5% $94.12 0.7% $56.18 4.2% 12.0 mil 7.1% 20.1 mil 3.1% 61.7% 4.9% $76.69 -4.4% $47.32 0.2% 3.27 mil 4.8% 5.3 mil 0.0% 59.5% 0.7% $64.70 1.7% $38.47 2.4% 6.27 mil 1.8% 10.5 mil 1.0% Percent Change Statewide Lodging Peformance 6% 4% 2% 0% -2% -4% -6% -8% 4.0% 2.6% 2.4% 1.4% -3.1% 1.7% 1.7% -0.6% -1.4% -1.5% -1.9% 3.3% 2.7% 0.5% -1.0% -4.7% -4.4% -6.1% 1998 1999 2000 Occupancy Rates 2001 ADR 2002 2003 RevPAR Source: Smith Travel Research www.azot.com 6 2003 Arizona Statistical Report Arizona Lodging Performance 2003 County Lodging Performance Occupancy Room Rate RevPAR Demand Supply Apache 52.6% $68.77 $36.14 172,442 328,135 % Change from 2002 13.4% 0.7% 14.0% 13.2% 0% Cochise 63.2% $51.11 $32.28 560,305 886,984 % Change from 2002 -3.8% 0.2% -1.2% -1.4% 2.6% Coconino 58.2% $65.07 $37.86 2,201,007 3,782,780 % Change from 2002 2.1% 0.9% 2.9% 1.5% -0.5% Gila 56.7% $56.31 $31.92 219,316 386,900 % Change from 2002 -1.9% 2.2% 0.2% -2.0% 0% Graham 51.8% $57.25 $29.65 71,445 137,970 % Change from 2002 -6.5% 4.1% -2.7% -6.6% 0% Greenlee n/a n/a n/a n/a n/a % Change from 2002 n/a n/a n/a n/a n/a La Paz n/a n/a n/a n/a n/a % Change from 2002 n/a n/a n/a n/a n/a Maricopa 60.1% $99.91 $60.04 11,788,429 19.618,280 % Change from 2002 3.4% 0.9% 4.4% 6.9% 3.3% Mohave 59.1% $51.08 $30.18 904,639 1,530,962 % Change from 2002 -5.3% 8.2% 2.4% -4.2% 1.1% Navajo 54.6% $55.53 $30.30 630,603 1,155,590 % Change from 2002 -1.8% 3.3% 1.3% -0.9% 1.0% Pima 61.2% $78.93 $48.33 3,249,890 5,307,100 % Change from 2002 2.9% -2.0% 0.8% 2.9% 0% Pinal 58.3% $54.51 $31.75 332,749 571,225 % Change from 2002 -7.0% 1.7% -5.5% -7.1% 0% Santa Cruz 64.4% $67.54 $43.5 214,624 333,245 % Change from 2002 5.6% -4.0% 1.3% 5.5% 0% Yavapai 64.3% $93.07 $59.85 1,072,888 1,668,436 % Change from 2002 2.1% 2.3% 4.4% 3.2% 1.2% Yuma 67.0% $56.79 $38.06 576,541 860,305 % Change from 2002 5.7% 2.1% 8.0% 5.8% 0% Source: Smith Travel Research, N/A: Not Available www.azot.com 7 2003 Arizona Statistical Report Arizona Tourism Related Tax Revenues In 2003, tourism sectors (lodging, restaurant/bar, retail, and amusements) generated more than $435 million in tax revenue, a 4.9 percent increase over 2002. A positive sign that people are traveling and the economy is not only stable, but gaining ground. In all tourism sectors, tax revenues out performed 2002 levels, by as much as 5.3%. Both restaurant/bar and retail categories shared the largest increase in tourism tax revenues, up 5.3 percent from 2002. The retail category drew in $249 million, while the restaurant/bar category generated over $91 million. Another strong gain was in the lodging category, up 3.9 percent from 2002, with total tourism tax revenues of more than $91.3 million. “In 2003, tourism sectors (lodging, restaurant/bar, retail, and amusements) generated more than $435 million in tax revenue, a 4.9 percent increase over 2002.” Arizona Tourism Related Tax Revenues 2003 2002 % Change Hotel/Motel $91,393,280 $88,002,533 3.9% Restaurant/Bar $91,386,645 $86,794,122 5.3% Retail $249,942,254 $237,452,048 5.3% $2,857,911 $2,840,866 0.6% $435,580,090 $415,089,569 4.9% Amusements Total Tourism Related Tax Revenues $500 $384.78 $400 In Billions $328.34 $398.99 $415.09 $435.58 $357.68 $300 $200 $100 $0 1998 1999 2000 2001 Source: Arizona Department of Revenue 2002 2003 Tourism sectors as defined by the Tourism Economic Impact Model (TEIM) developed by the Travel Industry Association of America, and adapted for Arizona by Northern Arizona University, include: lodging, restaurant/bar, retail, and amusements. TEIM model produced the following percentages, which are used to figure gross sales attributable to tourism: lodging (95%), restaurant/bar (23.62%), retail (10.91%), and amusements (6.43%). www.azot.com 8 2003 Arizona Statistical Report Arizona Airport Passenger Traffic Please prepare for takeoff. In 2003, the airline industry showed a strong performance in Arizona. Even though leisure travel trips continued to be shorter, closer to home, and drive destinations, Phoenix Sky Harbor became the 6th busiest airport in the world for passenger traffic. In 2003, more than 41 million passengers passed through Arizona’s airports, an increase of 4.8 percent from the previous year. Sky Harbor experienced the strongest increase of 5.3 percent with over 37 million people passing through its gates. The Yuma International Airport increased 4.4 percent from the previous year, tracking 108,187 passengers. The Grand Canyon National Park Airport increased slightly, 0.9 percent to 664,932 passengers. The Tucson International Airport stayed flat this year with 3,508,868 visitors. “In 2003, more than 41 million passengers passed through Arizona’s airports, an increase of 4.8 percent from the previous year.” Arizona Airport Passenger Traffic 2003 2002 % Change 664,932 658,889 0.9% Phoenix Sky Harbor 37,423,502 35,534,198 5.3% Tucson International 3,508,868 3,507,883 0.0% 108,187 105,639 2.4% 41,705,489 39,806,609 4.8% Grand Canyon Yuma International Total Source: Information supplied by the airports themselves Percent Change Airport Passenger Traffic 15% 10% 5% 0% -5% -10% -15% -20% -25% -30% 12.1% -1.7% 5.8% 0.9% 5.3% 0.3% 6.7% 4.6% 1.1% -1.2% 2.2% 0.0% 0.9% -3.3% -5.8% -15.7% -19.5% -27.4% 97-98 Phoenix Sky Harbor 98-99 99-00 00-01 Tucson International 01-02 02-03 Grand Canyon NP Airport Source: Information supplied by the airports themselves www.azot.com 9 2003 Arizona Statistical Report Arizona State Parks Visitation visitation at 69,240, which increased “The biggest increase of The Arizona State Parks 9.8 percent from the previous year. visitation was at Slide visitation was down 3.9% for the Rock Park just outside of Visitation at Alamo Lake in entire year. There are 28 state parks throughout the state and 21 of them the Western part of the state Sedona, increasing 31.3 decreased in visitation rates for this decreased by 28.3 percent and Roper percent with visitation year. There were large impacts due Lake, next to Safford, dropped 23.3 totaling 229,770.” to the increased drought in 2003; percent from the previous years. water levels at lakes were low and streams/rivers were dry. Also, Top 5 Most Visited State Parks because of the drought, there were heavy fire restrictions throughout the State Park 2003 state at a majority of recreation areas Lake Havasu 369,317 for a large portion of the year. Slide Rock 229,770 The largest increase of visitation was at Slide Rock Park just Patagonia Lake outside of Sedona, increasing 31.3 percent with visitation totaling Kartchner Caverns 229,770. The Tonto National Bridge in Catalina the Central Eastern part of the state increased 12.7 percent and Fool Hollow Lake near Show Low had 202,230 183,976 119,698 Source: Arizona State Parks Arizona State Parks Visitation - 2003 2.60 2.54 2.50 In Millions 2.42 2.40 2.30 2.29 2.28 2.25 2.19 2.20 2.10 2.00 1998 1999 2000 2001 2002 2003 Source: Arizona State Parks www.azot.com 10 2003 Arizona Statistical Report Arizona State Parks Visitation 2003 2002 % Change 2,193,417 2,281,358 -3.9% Alamo Lake 51,487 71,762 -28.3% Boyce Thompson 70,949 84,944 -16.5% Buckskin Mountain 94,461 93,867 0.6% Catalina 119,698 116,168 3.0% Cattail Cove 109,280 109,645 -0.3% Dead Horse Ranch 87,216 103,215 -15.5% Fool Hollow Lake 69,240 63,083 9.8% Fort Verde 15,282 17,007 -10.1% Homolovi 18,692 20,358 -8.2% Jerome 47,235 54,440 -13.2% Kartchner Caverns 183,976 191,661 -4.0% Lake Havasu 369,317 407,759 -9.4% Lost Dutchman 67,765 76,664 -11.6% Lyman Lake 23,745 23,153 2.6% McFarland 3,208 3,542 -9.4% Oracle 8,778 10,239 -14.3% Patagonia Lake 202,230 207,235 -2.4% Picacho Peak 58,346 60,575 -3.7% Red Rock 70,782 78,437 -9.8% Riordan Mansion 23,166 23,432 -1.1% Roper Lake 36,703 44,601 -17.7% San Rafael 0 0 0.0% Slide Rock 229,770 175,036 31.3% Tombstone Courthouse 49,061 63,935 -23.3% Tonto Natural Bridge 96,663 85,751 12.7% Tubac Presidio 17,121 19,200 -10.8% Yuma Crossing 13,479 14,116 -4.5% Yuma Prison 55,767 61,533 -9.4% All Parks Source: Arizona State Parks www.azot.com 11 2003 Arizona Statistical Report Arizona National Parks Visitation Visitation at the Arizona National Parks visitation was up 0.9 percent in 2003, with 11,542,278 people going through the gates at the 21 parks throughout the state. Some significant increases occurred in the northern region: Canyon de Chelly National Monument increased 14.3 percent, Navajo National Monument was up 21.7 percent, and Wupatki National Monument was up 12.6 percent. Only 4 parks, Chiricahua, Glen Canyon, Hubbell Trading Post, and Organ Pipe Cactus had lower visitation in 2003 than 2002. The Grand Canyon had the highest number of visitors at 4,124,900 increasing 3.1 percent from the previous year. Lake Mead followed with 1,661,889 visitors, staying relatively the same over 2002 and Glen Canyon dropped 9.5 percent, and welcoming 1,457,457 visitors in 2003. Top 5 Most Visited National Parks National Park 2003 Grand Canyon NP 4,124,900 Lake Mead NRA 1,661,889 Glen Canyon NRA 1,457,457 Canyon de Chelly NM 883,043 Montezuma Castle NM 637,024 Source: National Park Service “Only 4 parks, Chiricahua, Glen Canyon, Hubbell Trading Post, and Organ Pipe Cactus had lower visitation in 2003 than 2002.” A r iz o n a N a t io n a l P a r k s V is it a t io n - 2 0 0 3 1 3 .5 0 1 3 .3 4 1 3 .1 7 1 3 .1 1 1 3 .0 0 In Millions 1 2 .5 0 1 2 .2 9 1 2 .0 0 1 1 .4 4 1 1 .5 0 1 1 .0 0 1 0 .5 0 1998 1999 2000 2001 2002 Source: National Park Service www.azot.com 12 2003 Arizona Statistical Report Arizona National Parks Visitation 2003 2002 % Change 11,542,278 11,441,435 0.9% Canyon de Chelly NM 883,043 772,620 14.3% Casa Grande NM 85,803 85,375 0.5% Chiricahua NM 44,976 67,040 -32.9% Coronado NM 89,309 87,311 2.3% Fort Bowie NHS 8,445 8,290 1.9% Glen Canyon NRA** 1,457,457 1,610,334 -9.5% Grand Canyon NP 4,124,900 4,001,974 3.1% 163,883 196,874 -16.8% 1,661,889 1,656,626 0.3% Montezuma Castle NM 637,024 643,645 -1.0% Navajo NM 73,380 60,282 21.7% Organ Pipe Cactus NM 271,517 294,434 -7.8% Petrified Forest NP 586,245 574,898 2.0% Pipe Spring NM 56,530 54,734 3.3% Saguaro NP 635,506 615,045 3.3% Sunset Crater Volcano NM 159,073 150,664 5.6% Tonto NM 59,216 57,328 3.3% Tumacacori NHP 52,296 48,438 8.0% Tuzigoot NM 115,216 112,167 2.7% Walnut Canyon NM 110,411 106,962 3.2% Wupatki NM 266,159 236,394 12.6% All Arizona Parks Hubbell Trading Post NHS Lake Mead NRA** **These visitation numbers are for Arizona Visitors only Source: National Parks Service www.azot.com 13 2003 Arizona Statistical Report Domestic Overnight Visitation All domestic overnight visitation information was gathered by D.K. Shifflet and Associates by using a mail panel that is stratified to match the census. 45,000 questionnaires are mailed monthly and the returned sample is re-balanced demographically. In 2003, Arizona hosted 27.8 million domestic overnight visitors, up 3.6 percent from 2002 when Arizona hosted 26.9 million domestic overnight visitors. U.S. domestic overnight travel volume increased also, up 5.4 percent. The increase of total domestic overnight person-trips was driven by the leisure segment, which 2003 Total Domestic Overnight Visitors 25.1 26.8 26.8 27.1 26.9 27.8 +3.6 Person Trips +8.8% 19.3 20.6 20.0 20.7 19.9 21.7 5.8 6.2 6.8 6.4 7.0 -11.3% 6.2 1999 2000 1998 2001 2002 2003 2003 Total Direct Spending $10.51 $11.13 $12.05 $11.58 $12.01 $12.14 +1.0 +6.2 $7.25 $7.88 $8.14 $7.99 $8.27 $3.91 $3.59 $3.74 2001 2002 $8.79 -10.4% $3.26 $3.25 1998 1999 2000 $3.35 increased 8.8 percent, from 19.9 million in 2002 to 21.7 million in 2003. Arizona outpaced the U.S. domestic overnight leisure travel segment, which increased by 7.0 percent. The 8.8 percent increase in total domestic leisure overnight travel volume was driven by the increase of domestic overnight resident leisure travel, up 44.8 percent to 6.1 million in 2003 from 4.2 million in 2002. Domestic overnight business person-trip volume decreased by 11.3 percent, from 7.0 million in 2002 to 6.2 million in 2003. The U.S. domestic overnight Leisure Business business travel segment stayed flat, inching up 0.1 percent. From 2002 to 2003, average party size among total domestic overnight travelers stayed the same at 2 people per trip. Spending per person fell slightly, but total direct spending among domestic overnight travelers rose 1.0 percent, from $12.01 billion in 2002 to $12.14 billion in 2003. The average domestic overnight visitor spent $106 per person per day in 2003, down slightly from $108 in 2002. Domestic overnight business travelers spent the most per person per day, although this spending level declined from $140 Leisure in 2002 to $136 in 2003. Domestic Business overnight leisure travelers spent an average of $98 per person per day in 2003 staying the same from 2002. 2003 Source: D.K. Shifflet and Associates, Ltd. www.azot.com 14 2003 Arizona Statistical Report Total Domestic Overnight Visitor Profile In 2003, nearly 70 percent of domestic overnight visitors to 27.8 Million Arizona originated from southwestern U.S. states, including Arizona. Top origin markets for 4.1 days domestic overnight visitors to Arizona include California and 2 Arizona itself. Domestic overnight travel $106.26 party volume in Arizona rose 27.5 percent, from 11.1 million in 2002 $12.14 to 14.2 million in 2003. Billion 2003 Quick Facts: Visitor Profile Estimated Volume Average Length of Stay Average Party Size Spending Per Person Per Day Total Direct Spending There were no declines in average stay length across Arizona’s domestic overnight segments from 2002 to 2003. The share of couples traveling to Arizona rose from 35 percent in 2002 to 38 percent in 2003. Family travel stayed the same from year to year, making up 23 percent of travel party composition. Origin State Arizona 35.6% California 27.0% Nevada 3.0% Illinois 2.8% Texas 2.7% Origin DMA Phoenix 27.7% Los Angeles 17.4% Tucson (Sierra Vista) 7.8% San Diego 3.1% Las Vegas 2.6% Demographics: Household Income Average HH Income Age Life Stage $72,000 <$25,000 8% $25K-$49,999 28% $50K-$74,999 21% $75,000+ 43% Education No College 28% Attended College 36% College Degree 22% Post-Grad. Degree 14% Average (years) 45.0 31% 18-34/No children 12% 18-34 years 18-34/Children 19% 35-54 years 44% 55+ years 25% 35-54/No children 23% 35-54/Children/<$50K 6% 35-54/Children/$50K+ 14% 55+/No children/<$50K 8% 55+/No children/$50K+ 16% Occupation Manager, Prof. 36% Tech., Sales, Admin. 20% Service 6% Other 14% Retired 11% Not Employed 13% Source: D.K. Shifflet and Associates, Ltd. www.azot.com 15 2003 Arizona Statistical Report Total Domestic Overnight Visitor Profile Trip Behaviors: Activities Expenditures Purpose of Stay General Spending (Net) 45% Business 22% Average (per person per day) Leisure 78% Transportation 31.4% Room 20.6% Food 20.4% Outdoor Sports (Net) Shopping 12.7% Adventure Sports 3% Entertainment 10.4% Hunt/Fish 2% Other 4.6% Accommodations Non-Paid (Net) 37% Hotel 52% Paid non/hotel 7% Other 3% Transportation Reservation Type Auto Accommodation 59% Air 30% Other 11% Length of Stay Average $106.26 4.1 days 1-3 Nights 71% 4-7 Nights 22% 8+ Nights 7% 15% Toll-Free Number 13% Other 13% Corporate Travel 9% Travel Agent 3% 63% Quarter 4 24% 6% Over 1,000 Miles 26% 5% Direct to Location Reservation 701-1,000 Miles 8% 3% 24% 10% 26% Hike/Bike 17% Quarter 3 501-700 Miles Nature (Net) Computer/Internet 37% 21% 4% 13% No Reservation 301-500 Miles 5% Boat/Sail Beach/Waterfront 24% 31% Golf National/State Parks Quarter 2 101-300 Miles 13% 67% Transportation 6% 21% Reservation 28% Under 100 Miles 23% Entertainment 33% Reservation Type 660 Shopping No Reservation Quarter 1 Average Distance (miles) 35% Camping Quarter of Travel Trip Distance Dining Computer/Internet 23% Other 15% Toll-Free Number 12% Corporate Travel 10% Travel Agent 2% Party Composition Eco-Travel Sightseeing (Net) Sightseeing Group Tour 7% 34% 31% 4% Attractions (Net) 16% Theme Park 1% Sporting Event 7% Night Life 6% Gamble 3% Shows 2% Culture (Net) 17% Historic Site 8% Concert/Play/Dance 2% Museum/Art Exhibit Festival/Craft Fair 5% 4% Satisfaction with Destination Average (10 pt. scale) 7.5 8-10 Excellent 61% 4-7 Fair/Good 33% 1-3 Poor 6% Avg. Party Size 2.0 One Adult 41% MM/FF 5% Average (10 pt. scale) 7.3 3+ Adults 6% 8-10 Excellent 53% Couples 31% 4-7 Fair/Good 42% Families 17% 1-3 Poor 5% Value of Destination Source: D.K. Shifflet and Associates, Ltd. www.azot.com 16 2003 Arizona Statistical Report Total Domestic Overnight Non-Resident Visitor Profile 2003 Quick Facts: Visitor Profile Estimated Volume 19.7 Million Average Length of Stay 4.6 days Average Party Size 1.9 Spending Per Person Per Day $112.54 Total Direct Spending $10.28 Billion Regional visitation was strong in 2003, representing more than 40 percent of domestic overnight visitation, not including Arizona. Non-regional travelers visited Arizona from Illinois, New York, Minnesota, and Washington. Spending per day by domestic overnight non-residents , Top 5 Origin DM A's experienced a slight decrease from $115 in 2002 to $112.50 in 2003. In 2003, domestic overnight non-resident travel volume fell 3.3 percent, from 20.4 million in 2002 to 19.7 million in 2003. The average stay length went up slightly to 4.6 nights in 2003 from 4.5 nights in 2002. The average household income for non-resident travelers rose 1.3 percent from $77,000 to $78,000 in 2003 San Fransisco 3.7% Albq./ Santa Fe 3.7% Las Vegas 4.0% Los Angeles 27.1% San Diego 4.8% Origin State Origin DMA California 41.9% Los Angeles 27.1% Nevada 4.6% San Diego 4.8% Illinois 4.4% Las Vegas 4.0% Texas 4.1% Alb.—Santa Fe 3.7% New Mexico 4.0% San Francisco 3.7% Copperwynd Resort and Club, Scottsdale, AZ Demographics: Household Income Average HH Income $78,000 <$25,000 7% $25K-$49,999 24% $50K-$74,999 19% $75,000+ 51% Education No College Age Life Stage 26% Attended College 34% College Grad. 24% Post-Grad. Degree 16% 18-34/No children 11% 18-34/Children 13% Average (years) 46.0 18-34 years 24% 35-54 years 48% 55+ years 28% 35-54/No children 27% 35-54/Children/<$50K 5% 35-54/Children/$50K+ 16% 55+/No children/<$50K 8% Service 5% 18% Other 16% Retired 11% Not Employed 10% 55+/No children/$50K+ Occupation Manager, Prof. 40% Tech., Sales, Admin. 18% Source: D.K. Shifflet and Associates, Ltd. www.azot.com 17 2003 Arizona Statistical Report Total Domestic Overnight Non-Resident Visitor Profile Trip Behaviors: Purpose of Stay Activities Expenditures General Spending (Net) 49% Business 22% Average (per person per day) Leisure 78% Transportation 34.0% Room 20.5% Food 19.6% Outdoor Sports (Net) 13% Shopping 11.7% Adventure Sports 3% Entertainment 9.6% Hunt/Fish 2% Other 4.6% Accommodations Non-Paid (Net) 38% Hotel 52% Paid non/hotel 7% Other 3% Transportation Reservation Type Auto 44% Air 44% No Reservation Other 12% Reservation 4.6 days Dining 38% Shopping 25% Entertainment 24% Golf 5% Boat/Sail 4% Nature (Net) 27% Hike/Bike Accommodation Length of Stay Average $112.54 7% 30% Camping 5% 70% National/State Parks 15% Beach/Waterfront 3% Direct to Location 16% Computer/Internet 16% Eco-Travel Sightseeing (Net) 7% 36% Other 13% 61% Toll-Free Number 12% 4-7 Nights 29% Corporate Travel 5% Attractions (Net) 16% 8+ Nights 10% Travel Agent 3% Theme Park 2% Sporting Event 6% Night Life 6% Gamble 3% Shows 1% 1-3 Nights Reservation Type Quarter of Travel Transportation Quarter 1 29% Quarter 2 24% No Reservation 29% Quarter 3 23% Reservation 71% Quarter 4 24% Trip Distance Average Distance (miles) Under 100 Miles 912 - 101-300 Miles 9% 301-500 Miles 28% Computer/Internet 31% Toll-Free Number 14% Corporate Travel 14% Other 10% Travel Agent 3% Group Tour Culture (Net) 34% 3% 17% Historic Site 10% Concert/Play/Dance 2% Museum/Art Exhibit Festival/Craft Fair 5% 4% Satisfaction with Destination Average (10 pt. scale) 7.5 8-10 Excellent 60% 1.9 4-7 Fair/Good 35% 5% Party Composition Avg. Party Size Sightseeing 501-700 Miles 15% One Adult 44% 1-3 Poor 701-1,000 Miles 9% MM/FF 6% Over 1,000 Miles 39% 3+ Adults 5% Value of Destination Average (10 pt. scale) 7.2 Couples 31% Families 14% 8-10 Excellent 50% 4-7 Fair/Good 45% 1-3 Poor 5% Source: D.K. Shifflet and Associates, Ltd. www.azot.com 18 2003 Arizona Statistical Report Total Domestic Overnight Resident Visitor Profile 2003 Quick Facts: Visitor Profile Estimated Volume 8.1 Million Average Length of Stay Average Party Size 2.8 days 2.1 Spending Per Person Per Day Total Direct Spending $81.11 $1.85 Billion The 3.6 percent increase in total domestic overnight travel volume was partially the result of the increase in domestic overnight resident travel, up 25.3 percent from 6.5 million in 2002 to 8.1 million in 2003. increase occurred as a result of increases in both visitor-days, up 22.0 percent, and spending per person per day, up 9.1 percent. Spending per day by overnight residents also went up 9.1 percent from $74 in 2002 to $81 in 2003. The average party size among resident travelers was down 16 percent to 2.1 persons in 2003 from 2.5 in 2002. Direct spending by domestic overnight resident travelers increased 33.1 percent, up to $1.85 billion from $1.39 billion. This Top Activities Sporting Event, 9% Eco-Travel 8% Dining, 27% Outside of Flagstaff, AZ Origin DMA Hike/Bike, 9% Nat./St. Park, 10% Shopping, 19% Phoenix 77.7% Tucson (Sierra Vista) 21.8% Sightseeing, 27% Demographics: Household Income Average HH Income Age Life Stage $61,000 18-34/No children 14% 18-34/Children 29% <$25,000 11% $25K-$49,999 35% $50K-$74,999 25% 35-54/No children 16% $75,000+ 29% 35-54/Children/<$50K 9% 35-54/Children/$50K+ 11% 55+/No children/<$50K 55+/No children/$50K+ Education No College 31% Attended College 40% College Degree 17% Post-Grad. Degree 12% Average (years) 42.0 18-34 years 44% 35-54 years 36% 55+ years 20% Occupation Manager, Prof. 29% Tech., Sales, Admin. 23% 8% Service 6% 12% Other 11% Retired 11% Not Employed 19% Source: D.K. Shifflet and Associates, Ltd. www.azot.com 19 2003 Arizona Statistical Report Total Domestic Overnight Resident Visitor Profile Trip Behaviors: Activities Expenditures Purpose of Stay 37% Business 21% Average (per person per day) Leisure 79% Food 23.8% Room 21.0% Transportation 19.6% Outdoor Sports (Net) Shopping 17.3% Adventure Sports 3% Entertainment 14.0% Hunt/Fish 4% Other 4.2% Golf 3% Boat/Sail 3% Accommodations Non-Paid (Net) 36% Hotel 52% Paid non/hotel 8% Other 4% Reservation Type Transportation Auto 88% Air 3% Other 10% Accommodation 4-7 Nights 8+ Nights 27% Shopping 19% Entertainment 1% 12% Snow Ski 1% Nature (Net) 24% 37% Hike/Bike Reservation 63% Camping 6% Computer/Internet 18% National/State Parks 10% Toll-Free Number 14% Beach/Waterfront 2% Direct to Location 13% Eco-Travel 8% 90% Other 12% 9% Corporate Travel 5% Travel Agent 1% 2.8 days 1-3 Nights Dining No Reservation Length of Stay Average $81.11 General Spending (Net) 2% Reservation Type Quarter of Travel Transportation Sightseeing (Net) 9% 31% Sightseeing 27% Group Tour 6% Attractions (Net) 18% Theme Park 1% Sporting Event 9% Night Life 6% Gamble 3% Quarter 1 26% Quarter 2 23% Quarter 3 28% Other 25% Quarter 4 23% Toll-Free Number 10% Historic Site 6% Computer/Internet 9% Concert/Play/Dance 4% Corporate Travel 3% Museum/Art Exhibit 4% Festival/Craft Fair 4% Trip Distance Average Distance (miles) 186 Under 100 Miles 18% 101-300 Miles 73% 301-500 Miles 9% No Reservation 52% Reservation 48% Travel Agent - Shows 3% Culture (Net) 17% Satisfaction with Destination Party Composition Average (10 pt. scale) 7.5 8-10 Excellent 63% Avg. Party Size 2.8 4-7 Fair/Good 30% One Adult 37% 1-3 Poor 7% MM/FF 3% 3+ Adults 6% Couples 30% Families 25% Value of Destination Average (10 pt. scale) 7.5 8-10 Excellent 60% 4-7 Fair/Good 35% 1-3 Poor 5% Source: D.K. Shifflet and Associates, Ltd. www.azot.com 20 2003 Arizona Statistical Report Total Domestic Overnight Business Visitor Profile 2003 Quick Facts: Visitor Profile Estimated Volume 6.2 Million Average Length of Stay 4.0 days Average Party Size 1.4 Spending Per Person Per Day Total Direct Spending $136.18 $3.35 Billion Origin DMA Phoenix 26.2% Los Angeles 17.7% Tucson (Sierra Vista) 7.7% Salt Lake City 3.5% Sacramento 2.4% Domestic overnight business person-trips in Arizona fell 11.3 percent, from 7.0 million in 2002 to 6.2 million in 2003. Domestic overnight business travelers in Arizona spent the most per person per day, although this spending level declined from $140 in 2002 to $136 in 2003. The U.S. domestic overnight business travel segment stayed flat from 2002 to 2003. Both regional markets and longer haul markets were sources for domestic overnight business travelers to Arizona in 2003 generating 6.1 million visitors. Arizonans led in business travel with 33.5 percent, others came from Utah — 3.4 percent, Washington – 3.0 percent, Texas - 2.9 percent, Virginia 2.5 percent, and Florida & Indiana – 2.1 percent. Top 5 Origin States Washington 3.0% Near the Superstition Mts., Central AZ Texas 2.9% Utah 3.4% Origin State Arizona 33.5% California 27.8% Arizona 33.5% California 27.8% Utah 3.4% Washington 3.0% Texas 2.9% Demographics: Household Income Average HH Income Age Life Stage $83,000 <$25,000 7% $25K-$49,999 24% $50K-$74,999 15% $75,000+ 55% Education No College 26% Attended College 33% College Degree 21% Post-Grad. Degree 20% 18-34/No children 10% 18-34/Children 15% Average (years) 18-34 years 45 25% 35-54 years 53% 55+ years 22% 35-54/No children 25% 35-54/Children/<$50K 9% Manager, Prof. 47% 35-54/Children/$50K+ 19% Tech., Sales, Admin. 11% 55+/No children/<$50K 6% Service 5% 55+/No children/$50K+ 15% Other 23% Retired 7% Not Employed 7% Occupation Source: D.K. Shifflet and Associates, Ltd. www.azot.com 21 2003 Arizona Statistical Report Total Domestic Overnight Business Visitor Profile Trip Behaviors: Accommodations Activities Expenditures General Spending (Net) 43% Non-Paid (Net) 11% Average (per person per day) Hotel 82% Room 34.9% Paid non/hotel 3% Transportation 32.2% Other 3% Food 16.5% Outdoor Sports (Net) 7% Shopping 6.9% Adventure Sports 4% Entertainment 4.9% Hunt/Fish Other 4.7% Transportation Auto 39% Air 43% Other 18% Reservation Type No Reservation 4.0 days 1-3 Nights 72% 4-7 Nights 22% 8+ Nights 6% Quarter of Travel Reservation 2% Beach/Waterfront - 15% Other 14% Direct to Location 9% Toll-Free Number 9% Attractions (Net) Travel Agent Reservation Type 4% Sporting Event 3% Night Life 5% Gamble 2% Quarter 4 21% Reservation 83% Eco-Travel Sightseeing (Net) 8% 17% Sightseeing 15% Group Tour 4% Shows 12% 1% Culture (Net) 7% Corporate Travel 42% Historic Site 4% Other 19% Concert/Play/Dance 2% Computer/Internet 13% Museum/Art Exhibit 1% Toll-Free Number 5% Festival/Craft Fair 2% Travel Agent 4% Party Composition 501-700 Miles 15% Computer/Internet 17% 23% Nature (Net) 32% No Reservation 301-500 Miles - Corporate Travel 23% 32% 2% Boat/Sail 84% Quarter 3 101-300 Miles Golf - 1% Transportation 4% 15% 6% 25% Under 100 Miles Entertainment National/State Parks Quarter 2 678 16% Camping 31% Average Distance (miles) 35% Shopping 16% Quarter 1 Trip Distance Dining Hike/Bike Accommodation Length of Stay Average $136.18 Avg. Party Size 1.4 9% One Adult 75% 701-1,000 Miles 5% MM/FF 4% Over 1,000 Miles 26% 3+ Adults 5% Couples 12% Families 4% Satisfaction with Destination Average (10 pt. scale) 6.9 8-10 Excellent 46% 4-7 Fair/Good 44% 1-3 Poor 10% Value of Destination Average (10 pt. scale) 7.0 8-10 Excellent 49% 4-7 Fair/Good 43% 1-3 Poor 8% Source: D.K. Shifflet and Associates, Ltd. www.azot.com 22 2003 Arizona Statistical Report Total Domestic Overnight Leisure Visitor Profile In 2003 there was a strong increase of 8.8 percent in the Estimated Volume 21.7 Million domestic overnight leisure travel Average Length of Stay 4.1 days segment, from 19.9 million in 2002 to 21.7 million in 2003. Arizona Average Party Size 2.2 outpaced the U.S. domestic Spending Per Person Per Day $98.05 overnight leisure travel segment, Total Direct Spending $8.79 Billion which increased by 7.0 percent. Domestic overnight leisure Origin State travelers spent an average of $98 per person per day in Arizona in 2003, Arizona 36.2% staying flat from 2002. This segment California 26.8% had a higher average travel party size, Nevada 3.5% 2.2 persons, in comparison to Illinois 3.2% Arizona’s total domestic overnight visitor, 2.0 persons. New Mexico 2.8% The most popular activities 2003 Quick Facts: Visitor Profile among domestic overnight leisure travelers to Arizona were sightseeing, dining, entertainment, shopping, and visiting national/state parks. Twenty six percent of Arizona’s domestic overnight leisure visitors arrived by air in 2003. This was down 4 percent from 2002, which is relative to the strong increase of resident leisure travelers in 2003. Top 5 Origin DMA's Central Arizona San Diego 3.4% Las Vegas 3.2% Origin DMA Phoenix 28.2% Tucson 7.8% Los Angeles 17.4% Phoenix 28.2% Los Angeles 17.4% Tucson 7.8% San Diego 3.4% Las Vegas 3.2% Demographics: Household Income Average HH Income $69,000 <$25,000 9% $25K-$49,999 29% $50K-$74,999 23% $75,000+ 40% Education No College Age Life Stage 28% Attended College 37% College Degree 22% Post-Grad. Degree 13% 18-34/No children 13% 18-34/Children 20% Average (years) 18-34 years 45 33% 35-54 years 41% 55+ years 26% 35-54/No children 23% 35-54/Children/<$50K 6% Manager, Prof. 33% 35-54/Children/$50K+ 13% Tech., Sales, Admin. 22% 55+/No children/<$50K 8% Service 6% 55+/No children/$50K+ 17% Other 12% Retired 12% Not Employed 15% Occupation Source: D.K. Shifflet and Associates, Ltd. www.azot.com 23 2003 Arizona Statistical Report Total Domestic Overnight Leisure Visitor Profile Trip Behaviors: Activities Expenditures Accommodations General Spending (Net) 45% Non-Paid (Net) 45% Average (per person per day) $98.05 Hotel 44% Transportation 31.0% Paid non/hotel 8% Food 22.1% Shopping 15.2% Outdoor Sports (Net) 14% Room 14.4% Adventure Sports 2% Entertainment 4.9% Hunt/Fish 3% Other 3% Transportation Auto 64% Air 26% Other 10% Other 4.1 days 1-3 Nights 71% 4-7 Nights 22% 8+ Nights 7% Quarter of Travel 25% Entertainment 23% Golf 5% Boat/Sail 5% Snow Ski 1% Accommodation Nature (Net) 29% Reservation 38% Hike/Bike 62% Camping 10% 6% National/State Parks 15% Beach/Waterfront 4% Eco-Travel 7% Computer/Internet 17% Direct to Location 16% Toll-Free Number 14% Other 12% Sightseeing 36% Travel Agent 2% Group Tour 4% Corporate Travel 1% Quarter 1 27% Quarter 2 23% Reservation Type Quarter 3 25% Transportation Quarter 4 25% Trip Distance 34% Shopping Reservation Type No Reservation Length of Stay Average 4.5% Dining No Reservation 43% Reservation 57% Sightseeing (Net) 39% Attractions (Net) 18% Theme Park 2% Sporting Event 8% Night Life 6% Gamble 3% Shows 2% Culture (Net) 19% Computer/Internet 26% Historic Site 10% Toll-Free Number 14% Concert/Play/Dance 3% 7% Other 14% Museum/Art Exhibit 6% 31% Travel Agent 2% Corporate Travel 1% Average Distance (miles) 655 Under 100 Miles 101-300 Miles 301-500 Miles 21% 501-700 Miles 10% 701-1,000 Miles 6% Over 1,000 Miles 25% Party Composition Festival/Craft 5% SatisfactionFair with Destination Average (10 pt. scale) 7.6 8-10 Excellent 65% 4-7 Fair/Good 30% 1-3 Poor 5% Avg. Party Size 2.2 One Adult 27% MM/FF 6% Average (10 pt. scale) 7.4 3+ Adults 6% 8-10 Excellent 55% Couples 38% 4-7 Fair/Good 41% Families 23% 1-3 Poor 4% Value of Destination Source: D.K. Shifflet and Associates, Ltd. www.azot.com 24 2003 Arizona Statistical Report Total Domestic Overnight Resident Leisure Visitor Profile Arizona’s domestic overnight Origin DMA resident leisure travel segment is Phoenix 77.9% Estimated Volume 6.1 Million mostly comprised of couples and Tucson (Sierra Vista) 21.6% Average Length of Stay 2.9 days families. In fact, families represent 33 percent and couples represent 36 declined slightly from 2.9 days in 2002 Average Party Size 2.4 percent of resident leisure travel to 2.8 days in 2003. Spending Per Person Per Day $84.62 parties in 2003. In 2003, 6 percent more Total Direct Spending $1.49 Billion Domestic overnight resident resident leisure travelers (44 percent) leisure visitors’ length of stay stayed in a paid motel/hotel in comparison to 2002 (38 percent). An additional 43 percent stayed in non paid accommodations. 2003 Quick Facts: Visitor Profile The average age of the resident leisure visitor is 41 in comparison to 45 years old for the average age of the domestic visitor to Arizona. Age of Visitor 55+ years 20% 18-34 years 45% 35-54 years 35% Northern Arizona Demographics: Household Income Average HH Income Age Life Stage $57,000 18-34/No children 14% 36% 18-34/Children $50K-$74,999 29% $75,000+ 25% <$25,000 10% $25K-$49,999 Education No College 34% Attended College 39% College Degree 18% Post-Grad. Degree 9% Average (years) 41 18-34 years 45% 31% 35-54 years 35% 35-54/No children 15% 55+ years 20% 35-54/Children/<$50K 9% 35-54/Children/$50K+ 10% 55+/No children/<$50K 7% 55+/No children/$50K+ 12% Occupation Manager, Prof. 25% Tech., Sales, Admin. 27% Service 8% Other 7% Retired 11% Not Employed 22% Source: D.K. Shifflet and Associates, Ltd. www.azot.com 25 2003 Arizona Statistical Report Total Domestic Overnight Resident Leisure Visitor Profile Trip Behaviors: Accommodations Expenditures Non-Paid (Net) 43% Average (per person per day) $84.62 Hotel 44% Food 24.5% 8% Shopping 19.4% Transportation 19.2% Room 16.2% Entertainment 16.1% Other 4.7% Paid non/hotel Other 5% Transportation Auto 90% Air 3% Other 7% Average 1-3 Nights 88% 4-7 Nights 9% 8+ Nights 2% 5% Accommodation Golf 3% 40% Snow Ski 1% 60% Nature (Net) 27% 17% Hike/Bike 11% Direct to Location 14% Camping 7% Toll-Free Number 14% National/State Parks 11% Other 11% Beach/Waterfront 3% Corporate Travel 1% Sightseeing 56.0% Quarter 2 22% Reservation 44.0% 180 Under 100 Miles 20% 101-300 Miles 74% 301-500 Miles 6% 501-700 Miles - 701-1,000 Miles - Over 1,000 Miles - Source: D.K. Shifflet and Associates, Ltd. Eco-Travel Sightseeing (Net) No Reservation Average Distance (miles) 12% Hunt/Fish 26% Trip Distance Outdoor Sports (Net) Reservation Type Transportation 25% 17% 2% Quarter 1 Quarter 4 20% Entertainment 4% Reservation Type 28% Shopping Computer/Internet Quarter of Travel Quarter 3 26% Boat/Sail Reservation 2.9 days 36% Adventure Sports No Reservation Length of Stay Activities General Spending (Net) Dining Group Tour 9% 34% 29% 6% Attractions (Net) 21% Theme Park 1% Sporting Event 11% Night Life 7% Other 20% Toll-Free Number 11% Computer/Internet 11% Gamble 3% Corporate Travel 2% Shows 3% Travel Agent - Party Composition Culture (Net) 19% Historic Site 6% Concert/Play/Dance 5% Museum/Art Exhibit 5% Festival/Craft Fair 5% Avg. Party Size 2.4 One Adult 23% MM/FF 3% 3+ Adults 6% Couples 36% Average (10 pt. scale) 7.8 33% 8-10 Excellent 68% 4-7 Fair/Good 28% 1-3 Poor 4% Families Value of Destination Average (10 pt. scale) 7.6 8-10 Excellent 59% 4-7 Fair/Good 35% 1-3 Poor 5% www.azot.com Satisfaction with Destination 26 2003 Arizona Statistical Report Total Domestic Overnight Non-Resident Leisure Visitor Profile The majority of nonresident, domestic leisure travelers 15.6 Million to Arizona in 2003 originated in 4.6 days regional states and cities; 42 percent of visitors came from California. 2.1 Cities in neighb oring stat es $101.33 contributed more than 50 percent of $7.29 Billion non-resident leisure visitors. 2003 Quick Facts: Visitor Profile Estimated Volume Average Length of Stay Average Party Size Spending Per Person Per Day Total Direct Spending Top 5 Origin States New Mexico Texas 4.0% 4.3% Illinois 5.0% In 2003, there was a slight increase in average length of stay for Arizona’s non-resident leisure travelers from 4.5 days in 2002 to 4.6 days. In 2003, 35 percent of Arizona’s non-resident leisure travelers booked their transportation online, an increase of 9 percent from 2002. There was also a 5 percent increase of booking online for accommodations from 12 percent in 2002 to 17 percent in 2003. California 42.0% Nevada 5.5% Origin State Origin DMA California 42.0% Los Angeles 27.2% Nevada 5.5% San Diego 5.4% Illinois 5.0% Las Vegas 5.0% New Mexico 4.3% Albq.—Santa Fe 4.2% Texas 4.0% San Francisco 3.9% Biking in Prescott, AZ Demographics: Household Income Average HH Income Age Life Stage $75,000 <$25,000 8% $25K-$49,999 25% $50K-$74,999 19% $75,000+ 48% Education 18-34/No children 12% 18-34/Children 14% Average (years) 18-34 years 47 26% 35-54 years 45% 55+ years 29% 35-54/No children 26% 35-54/Children/<$50K 4% Manager, Prof. 37% 35-54/Children/$50K+ 15% Tech., Sales, Admin. 20% Service 4% Other 15% Retired 13% Not Employed 11% No College 25% Attended College 36% 55+/No children/<$50K 9% College Degree 24% 55+/No children/$50K+ 19% Post-Grad. Degree 15% Occupation Source: D.K. Shifflet and Associates, Ltd. www.azot.com 27 2003 Arizona Statistical Report Total Domestic Overnight Non-Resident Leisure Visitor Profile Trip Behaviors: Accommodations Non-Paid (Net) 46% Hotel 44% Paid non/hotel 8% Other 2% Average (per person per day) Auto 50% Air 38% Other 11% 61% 4-7 Nights 8+ Nights Food 21.4% 26% Shopping 14.1% Room 13.9% Entertainment 11.9% Other 4.4% Reservation Outdoor Sports (Net) 15% Adventure Sports 3% Hunt/Fish 2% Golf 6% Boat/Sail 5% Nature (Net) 30% Hike/Bike 9% Camping 5% 36% National/State Parks 18% 64% Beach/Waterfront 4% Eco-Travel 6% 29% Toll-Free Number 13% 10% Other 13% Travel Agent 2% Attractions (Net) 16% Direct to Location 1% Theme Park 2% Corporate Travel - 28% Quarter 2 24% Quarter 3 23% Reservation Type Transportation 25% Trip Distance 910 - 101-300 Miles 7% 301-500 Miles 29% 501-700 Miles 27% Entertainment 17% Quarter 1 Under 100 Miles Shopping Computer/Internet Quarter of Travel Average Distance (miles) 34.3% No Reservation 1-3 Nights 50% 39% Accommodation 4.6 days General Spending (Net) Dining Reservation Type Length of Stay Quarter 4 $101.33 Transportation Transportation Average Activities Expenditures 9% Over 1,000 Miles 39% Sightseeing Group Tour 41% 40% 3% Sporting Event 6% Night Life 6% Gamble 3% Shows 1% No Reservation 35% Reservation 65% Historic Site 11% Computer/Internet 35% Concert/Play/Dance 2% Toll-Free Number 16% Other 11% Museum/Art Exhibit Festival/Craft Fair 6% 5% Travel Agent 2% Corporate Travel - Party Composition 16% 701-1,000 Miles Sightseeing (Net) Culture (Net) 19% Satisfaction with Destination Average (10 pt. scale) 7.6 8-10 Excellent 63% 4-7 Fair/Good 31% 1-3 Poor 6% Avg. Party Size 2.1 One Adult 29% MM/FF 7% 3+ Adults 6% 8-10 Excellent 52% Couples 40% 4-7 Fair/Good 45% Families 18% 1-3 Poor 3% Value of Destination Average (10 pt. scale) 7.3 Source: D.K. Shifflet and Associates, Ltd. www.azot.com 28 2003 Arizona Statistical Report Total Overseas Air Visitors to Arizona Profile Introduction International Visitor Profiles are developed by the U.S. Department of Commerce, Office of Travel and Tourism Industries. Major airlines voluntarily conduct the survey. The questionnaires are designed to be self-administered by the respondents, and are distributed on-board flights departing from U.S. airports to international destinations. The questionnaires are available in twelve languages: Arabic, Chinese, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, and Spanish. The questionnaire is designed to collect information on a traveler’s complete trip itinerary, including information on every major destination visited, the length of stay and the type of accommodations utilized. The surveys are conducted monthly, during a seven-day period beginning with the third Monday of the month. The specific flights are selected at random, and participating airlines receive advance listings of the flights to be surveyed. T y pic a ll y , 5 0 a i rli n e s participate in the survey. The data is expanded to represent all travelers based upon the INS I-94 data. The Arizona Office of Tourism collects and reports international profiles for five markets including, Japan, Germany, UK, Mexico, and France. This report presents the results of the non-US. resident travelers. Total Overseas Visitation to Arizona 1,200,000 970,000 1,000,000 853,000 881,000 800,000 677,000 636,000 544,000 600,000 400,000 200,000 0 1998 1999 2000 2001 2002 2003 Source: U.S. Dept. of Commerce, Tourism Industries ** Does not include visitors from Canada or those arriving by land from Mexico www.azot.com 29 2003 Arizona Statistical Report Total Overseas Air Visitors to Arizona Profile Demographics: Party Composition Household Income Visitation Volume Total Int'l Visitation (000s) 544 Age Male Average 44.2 years Female Average 40.6 years 28.6% $40,000 - $79,999 31.2% Spouse 35.7% $80,000 - $119,999 20.6% Family/Relatives 28.8% $120,000+ 19.6% Friends 11.8% Business Associates 4.5% Group Tour 1.9% Adults Only 91.4% Adults and Children 8.6% Men 67.3% Women 32.7% U.K. 18.4% Germany 16.4% Mexico 11.0% Japan 9.1% Repeat Visitor to the U.S. 70.6% France 8.5% U.S. Trips last 12 Months 2 Netherlands 5.6% 3.9% Australia 3.9% 1.6 < $40,000 Traveling Alone Gender Origin Markets Italy Avg. Travel Party (mean) Frequent Travelers Port of Entry 6.3 U.S. Trips last 5 Years 1 Trip 33.7% 42.7% 23.6% South America 2.5% 2 - 5 Trips South Korea 2.3% 5+ Trips 34.5% Los Angeles 26.5% Other 44.6% San Francisco 11.4% Chicago 8.6% Atlanta 4.6% New York 4.3% Trip Behaviors: Avg. Spending Per Person Per Day $84 Advance Trip Planning Advance Trip Decision 91.8 days Advance Air Reservations 56.4 days Use of Pre-Booked Lodging 59% Accommodations Hotel/Motel 76.5% Private Home 18.8% Other Information Sources Use of Packages Expenditures 8.4% YES 18.6% Guided Tour 11.7% Air/Lodging 10.0% Air/Rental Car 5.8% Air/Lodging/Tour 5.2% Air/Lodging/Rental Car 4.8% Air/Lodging/Bus 3.1% Air/Lodging/Bus/Tour 2.9% Advance Package Booking 81.6 days # of Nights Pre-paid as Part of a Package 42.7% Grand Canyon NP 38.4% Tucson 11.6% Glen Canyon NP 2.5% 55.0% Personal Computer 32.7% Friends/Relatives 16.1% Airlines Directly 14.3% Travel Guides 13.6% Tour Company 10.1% State/City Travel Office 9.8% Newspapers/Magazines 6.3% Corporate Travel Dept. 6.1% Other 5.5% 11.3 nights Transportation in U.S. AZ Destinations Visited Phoenix Travel Agency Length of Stay # of Nights in Arizona (mean) # of Nights in U.S. (mean) Rented Auto 52.0% Airlines in U.S. 36.5% 5.9 Company or Private Auto 32.1% 21.7 Taxi/Cab/Limousine 27.3% City Subway/Tram/Bus 17.4% Source: U.S. Dept. of Commerce, Tourism Industries ** Does not include visitors from Canada or those arriving by land from Mexico www.azot.com 30 2003 Arizona Statistical Report Total Overseas Air Visitors to Arizona Profile Purpose/Activities: Leisure & VFR 76.3% Leisure/Rec./Holidays Visit Friends/Relatives Other Leisure Activities Other Destinations Visited Purpose of Trip 53.4% 22.1% 0.7% Business and Convention 23.7% Business/Professional 16.8% Convention/Conference 4.4% Study/Teaching 2.5% Jeep Tour, Sedona, AZ # of States Visited 3 # of Destinations Visited California 4.4 59.4% Los Angeles 36.8% San Francisco 29.6% San Diego 10.5% Shopping 85.5% Dining in Restaurants 84.2% Visit National Parks 64.5% Sightseeing in Cities 57.8% Visit Small Towns 54.2% Touring Countryside 52.3% Visit Historical Places 50.8% Casinos/Gambling 42.2% Yosemite N.P. Nevada Las Vegas 10.5% 51.6% 50.7% Utah 22.7% Cultural Heritage Sites 40.5% 9.6% Amusement/Theme Parks 39.8% New York 8.9% Visit Native Am. Comm. 26.3% Texas 7.2% Colorado 5.5% Guided Tours 24.6% Water Sports/Sunbathing 24.6% Art Gallery/Museum 21.7% Camping/Hiking 19.4% Concert/Play/Musical 15.0% Ethnic Heritage Sites 12.3% Nightclubs/Dancing 11.0% Environ./Eco Excursions 9.0% Cruises 8.3% Golfing/Tennis 7.4% Attend Sports Event 6.6% Ranch Vacations 3.7% Hunting/Fishing 3.6% Snow Skiing 2.2% Bryce Canyon N.P. In 2003, overseas visitation to Arizona decreased 15.3 percent, dropping from 636,000 in 2002 to 544,000. The average advance trip decision did get shorter by 5.2 days from 2002 (97 days) to 2003 (91.8 days). Advanced package booking followed the same trend and dropped 7.1 days from 88.7 days in 2002 to 81.6 days in 2003. The use of personal computer for information sources increased 7 percent from 25.7 percent in 2002 to 32.7 percent in 2003. This follows the travel industry trend of the increasing use of the internet for travel information and bookings. But, the number one source of information for overseas travelers still remains travel agencies with 55 percent. Source: U.S. Dept. of Commerce, Tourism Another notable increase in 2003 is the spending per person per day, which rose $10.00 to $84.00 per day. ** Does not include visitors from Canada or those arriving by land from Mexico. www.azot.com 31 2003 Arizona Statistical Report Total Overseas Air Visitors to Phoenix Profile** Demographics: Party Composition Household Income Age Male Average 43.5 years Female Average 40.7 years Origin Markets < $40,000 30.6% $40,000 - $79,999 28.1% $80,000 - $119,999 14.8% $120,000+ 26.4% Avg. Travel Party (mean) 43.2% Family/Relatives 22.0% Spouse 27.9% Business Associates 9.5% Friends 6.7% 74.1% Group Tour 0.8% 25.9% Adults Only 92.2% 7.8% Gender Germany 19.9% Mexico 18.4% U.K. 12.4% Japan 9.8% France 6.0% Repeat Visitor to the Oceania 5.6% U.S. Trips last 12 Months Italy 4.6% U.S. Trips last 5 Years South America 3.1% 1 Trip Africa 2.4% Netherlands 1.6% Men Women 1.5 Traveling Alone Adults and Children Frequent Travelers Port of Entry 82.2% Other 50.4% 2.8 Los Angeles 20.6% 10.2 Chicago 10.1% 20.2% San Francisco 7.2% 2 - 5 Trips 42.2% Atlanta 3.4% 5+ Trips 37.5% New York 2.7% Trip Behaviors: Advance Trip Decision 79.5 days Advance Air Reservations 46.5 days Use of Pre-Booked Lodging Information Sources Use of Packages Advance Trip Planning 62.7% Accommodations Hotel/Motel 67.1% Private Home 30.2% Other 3.1% 9.0% Travel Agency 55.6% 6.3% Airlines Directly 20.5% Guided Tour 6.1% Personal Computer 31.9% Air/Lodging/Tour 3.7% Friends/Relatives 11.4% Air/Lodging/Bus 2.1% Travel Guides 10.0% Air/Lodging/Bus/Tour 2.1% Corporate Travel Dept. 8.9% Air/Rental Car 1.9% Other 5.8% Air/Lodging/Rental Car 1.7% State/City Travel Office 9.3% Tour Company 3.5% Newspapers/Magazines 3.2% YES Air/Lodging Advance Package Booking Expenditures Avg. Spending Per Person Per Day $113 101.4 days # of Nights Pre-paid as Part 11.6 nights of a Package AZ Destinations Visited Tucson 8.4% Grand Canyon NP 16.2% Glen Canyon NP 1.3% Length of Stay # of Nights in Arizona (mean) 6.9 # of Nights in U.S. (mean) 17.5 Transportation in U.S. Rented Auto 43.4% Airlines in U.S. 33.9% Taxi/Cab/Limousine 32.0% Company or Private Auto 15.4% City Subway/Tram/Bus 15.4% Source: U.S. Dept. of Commerce, Tourism Industries ** Does not include visitors from Canada or those arriving by land from Mexico. www.azot.com 32 2003 Arizona Statistical Report Total Overseas Air Visitors to Phoenix Profile Purpose/Activities: Visitation Volume Total Int'l Visitation (000s) 198 Purpose of Trip Leisure & VFR # of States Visited 2.4 Dining in Restaurants 85.4% # of Destinations Visited 3.4 Shopping 83.9% California 60.2% Leisure/Rec./Holidays 36.9% Visit Friends/Relatives 21.2% Other 2.1% Business and Convention 39.9% Business/Professional 30.0% Convention/Conference 8.1% Study/Teaching 1.8% 44.2% Visit National Parks 44.1% Los Angeles 26.2% Visit Small Towns 43.0% San Francisco 22.6% San Diego 11.2% Touring Countryside 39.9% Yosemite N.P. 2.4% Sightseeing in Cities 38.3% Visit Historical Places 37.0% Cultural Heritage Sites 27.0% 10.0% Amusement/Theme Parks 25.8% 5.1% Casinos/Gambling 25.2% 9.1% Visit Native Am. Comm. 17.6% Florida 6.0% Water Sports/Sunbathing 17.0% New York 5.8% Art Gallery/Museum 15.1% Guided Tours 14.5% Camping/Hiking 11.6% Concert/Play/Musical 9.2% Ethnic Heritage Sites 9.0% Nightclubs/Dancing 8.5% Golfing/Tennis 8.0% Attend Sports Event 5.8% Cruises 5.6% Environ./Eco Excursions 5.1% Snow Skiing 3.5% Ranch Vacations 2.5% Hunting/Fishing 2.5% Nevada 29.8% Las Vegas 29.4% Utah Bryce Canyon N.P. Texas Estimated Volume International Visitation to Phoenix 500,000 432,000 388,000 400,000 294,000 294,000 300,000 240,000 198,000 200,000 100,000 0 1998 Leisure Activities Other Destinations Visited 1999 2000 2001 2002 2003 Source: U.S. Dept. of Commerce, Tourism Industries Source: U.S. Dept. of Commerce, Tourism Industries ** Does not include visitors from Canada or those arriving by land from Mexico. www.azot.com 33 2003 Arizona Statistical Report Total Overseas Air Visitors to Tucson Profile** Demographics: Party Composition Household Income Visitation Volume Total Int'l Visitation (000s) 64 Age Male Average 45.7 years Female Average 43.0 years Origin Markets Avg. Travel Party (mean) < $40,000 32.9% $40,000 - $79,999 36.2% $80,000 - $119,999 20.8% Family/Relatives $120,000+ 10.1% Friends Traveling Alone Spouse Business Associates Gender Group Tour Men 67.3% Adults Only Women 32.7% Adults and Children Mexico 17.5% Germany 12.0% U.K. 10.3% Japan 9.2% Repeat Visitor to the U.S. 85.4% Scandinavia 7.9% U.S. Trips last 12 Months 2.5 France 6.3% U.S. Trips last 5 Years 9.4 Oceania 5.9% South America 5.5% Netherlands 4.2% Italy Port of Entry Frequent Travelers 1.5% 1.3 56.4% 25.3% 18.2% 5.2% 7.5% 94.2% 5.8% Other 44.1% Los Angeles 21.6% Dallas/Ft. Worth 12.3% Atlanta 6.8% 1 Trip 19.9% San Francisco 6.1% 2 - 5 Trips 38.0% Chicago 5.2% 5+ Trips 42.2% Washington DC 4.2% Trip Behaviors: Advance Trip Decision 75.4 days Advance Air Reservations 29.5 days Use of Pre-Booked Lodging 59.5% Accommodations Hotel/Motel 69.0% Private Home 30.0% Other 2.8% Expenditures Avg. Spending Per Person Per Day $99 AZ Destinations Visited Phoenix 30.5% Grand Canyon NP 9.3% Glen Canyon NP 2.0% Information Sources Use of Packages Advance Trip Planning YES Travel Agency 0.6% Air/Rental Car - Air/Lodging 0.6% 53.2% Personal Computer 32.4% Friends/Relatives 20.8% 19.3% Air/Lodging/Rental Car - Airlines Directly Guided Tour - Corporate Travel Dept. 8.8% Air/Lodging/Tour - State/City Travel Office 7.4% Air/Lodging/Bus - Travel Guides 5.7% Air/Lodging/Bus/Tour - Other 4.1% Newspapers/Magazines 2.5% Tour Company 2.1% Advance Package Booking 120 days # of Nights Pre-paid as Part of a Package 1 nights Transportation in U.S. Length of Stay # of Nights in Arizona (mean) 7.8 # of Nights in U.S. (mean) 18.7 Rented Auto 60.3% Airlines in U.S. 42.1% Company or Private Auto 30.6% Taxi/Cab/Limousine 21.7% City Subway/Tram/Bus 15.8% Source: U.S. Dept. of Commerce, Tourism Industries ** Does not include visitors from Canada or those arriving by land from Mexico. www.azot.com 34 2003 Arizona Statistical Report Total Overseas Air Visitors to Tucson Profile** Purpose/Activities: Other Destinations Visited Purpose of Trip Leisure & VFR 56.3% Leisure Activities # of States Visited 2.2 Dining in Restaurants 88.7% # of Destinations Visited 3.6 Shopping 85.4% 39.0% Visit Small Towns 39.6% Los Angeles 25.1% Touring Countryside 38.1% 0.1% San Francisco 10.7% Visit Historical Places 36.7% Business and Convention 43.7% San Diego 12.2% Visit National Parks 36.2% Business/Professional 29.2% Cultural Heritage Sites 34.1% Convention/Conference 12.5% Sightseeing in Cities 32.5% Study/Teaching 2.0% Leisure/Rec./Holidays 23.3% Visit Friends/Relatives 32.9% Other California Nevada 10.4% Las Vegas 10.4% Colorado 9.3% New York 8.4% Texas 6.3% New Jersey 6.3% Florida 5.7% Casinos/Gambling 23.1% Amusement/Theme Parks 20.4% Art Gallery/Museum 18.4% Visit Native Am. Comm. 13.9% Water Sports/Sunbathing 11.6% Camping/Hiking 10.1% Golfing/Tennis 10.1% Concert/Play/Musical 9.6% Nightclubs/Dancing 5.0% Attend Sports Event 4.4% Cruises 4.0% Environ./Eco Excursions 3.2% Guided Tours 2.3% 60,000 Hunting/Fishing 2.3% 40,000 Ranch Vacations 1.8% 20,000 Snow Skiing 1.5% Ethnic Heritage Sites 1.2% International Visitation to Tucson 160,000 Estimated Volume 140,000 139,000 128,000 109,000 120,000 101,000 100,000 67,000 80,000 64,000 0 1998 1999 2000 2001 2002 2003 Source: U.S. Dept. of Commerce, Tourism Industries Source: U.S. Dept. of Commerce, Tourism Industries ** Does not include visitors from Canada or those arriving by land from Mexico. www.azot.com 35 2003 Arizona Statistical Report Total Overseas Air Visitors to Grand Canyon Profile** Demographics: Party Composition Avg. Travel Party (mean) Household Income Visitation Volume Total Int'l Visitation (000s) 200 Age Male Average 44.7 years Female Average 39.5 years Origin Markets < $40,000 22.7% $40,000 - $79,999 34.9% $80,000 - $119,999 24.0% $120,000+ 18.4% Gender 40.0% Traveling Alone 19.5% Friends 15.0% 2.8% Business Associates 0.7% Women 39.4% Adults Only 86.9% Adults and Children 13.1% 24.4% Japan 10.8% Netherlands 8.5% Repeat Visitor to the U.S. 54.6% Italy 6.9% U.S. Trips last 12 Months 1.2 France 6.3% U.S. Trips last 5 Years 2.5 South Korea 6.1% Oceania 3.6% 1.8% Family/Relatives Group Tour 16.3% 0.9% 44.2% 60.6% Germany Central America Spouse Men U.K. Scandinavia 1.9 Frequent Travelers 1 Trip 49.4% 2 - 5 Trips 43.9% Port of Entry 6.7% 5+ Trips Other 28.8% Los Angeles 26.4% San Francisco 16.0% Chicago 10.1% Atlanta 6.4% New York 6.3% Trip Behaviors: Advance Trip Decision 111.4 days Advance Air Reservations Use of Pre-Booked Lodging 72 days 61.3% Accommodations Hotel/Motel 82.2% Private Home 1.3% Other 16.8% Expenditures Avg. Spending Per Person Per Day Information Sources Use of Packages Advance Trip Planning $75 AZ Destinations Visited Phoenix 16.4% Tucson 3.1% Glen Canyon NP 2.8% 25.8% Travel Agency 53.1% 18.0% Personal Computer 38.8% Air/Lodging 13.7% Travel Guides 23.2% Air/Lodging/Tour 8.9% Friends/Relatives 19.6% Air/Rental Car 7.8% Tour Company 14.3% Air/Lodging/Bus 5.5% Airlines Directly 12.6% Air/Lodging/Rental Car 5.5% State/City Travel Office 12.6% Air/Lodging/Bus/Tour 5.1% Newspapers/Magazines 10.3% Other 7.3% Corporate Travel Dept. 1.1% YES Guided Tour Advance Package Booking 68.8 days # of Nights Pre-paid as Part of a Package 9.5 nights Transportation in U.S. Length of Stay # of Nights in Arizona (mean) 2.5 # of Nights in U.S. (mean) 25.3 Rented Auto 61.4% Airlines in U.S. 32.9% Company or Private Auto 28.9% Taxi/Cab/Limousine 22.2% City Subway/Tram/Bus 23.3% Source: U.S. Dept. of Commerce, Tourism Industries ** Does not include visitors from Canada or those arriving by land from Mexico. www.azot.com 36 2003 Arizona Statistical Report Total Overseas Air Visitors to Grand Canyon Profile** Purpose/Activities: Leisure & VFR 93.9% Leisure/Rec./Holidays Visit Friends/Relatives Other 75.4% # of States Visited 3.6 Shopping 87.8% # of Destinations Visited 5.6 Visit National Parks 87.5% 75.5% Dining in Restaurants 80.4% 18.3% Los Angeles 44.3% Sightseeing in Cities 76.6% 0.2% San Francisco 44.6% San Diego 11.5% Touring Countryside 67.7% Yosemite N.P. 26.3% Visit Small Towns 62.8% Visit Historical Places 56.1% Casinos/Gambling 54.8% Business and Convention 5.9% Business/Professional 2.2% Convention/Conference 0.3% Study/Teaching 3.4% California Nevada 81.1% Las Vegas 80.9% Utah 36.4% Bryce Canyon N.P. 19.9% Estimated Volume 391,000 49.2% Guided Tours 33.8% Texas 7.8% Visit Native Am. Comm. 32.5% Colorado 7.2% Water Sports/Sunbathing 32.2% Camping/Hiking 30.5% Art Gallery/Museum 30.0% Concert/Play/Musical 20.4% Ethnic Heritage Sites 19.0% Environ./Eco Excursions 15.1% Cruises 14.8% Nightclubs/Dancing 14.2% 388,000 241,000 200,000 196,000 1999 53.6% Amusement/Theme Parks 11.4% 357,000 1998 Cultural Heritage Sites New York International Visitation to Grand Canyon 450,000 400,000 350,000 300,000 250,000 200,000 150,000 100,000 50,000 0 Leisure Activities Other Destinations Visited Purpose of Trip 2000 2001 2002 2003 Ranch Vacations 6.7% Attend Sports Event 4.8% Golfing/Tennis 4.3% Hunting/Fishing 4.2% Snow Skiing 1.4% Source: U.S. Dept. of Commerce, Tourism Industries Source: U.S. Dept. of Commerce, Tourism Industries ** Does not include visitors from Canada or those arriving by land from Mexico. www.azot.com 37 2003 Arizona Statistical Report Total Overseas Air Visitors From Japan Profile Demographics: Party Composition Household Income Visitation Volume 44 Total Visitation from Japan (000s) Age Male Average 44.7 years Female Average 40.4 years Port of Entry Los Angeles 50.30% San Francisco 21.90% Other 10.10% Seattle 6.80% New York 4.00% Detroit 3.60% Honolulu 3.20% < $40,000 17.1% $40,000 - $79,999 45.2% $80,000 - $119,999 22.6% $120,000+ 15.1% Avg. Travel Party (mean) Gender Men 65.5% Women 34.5% Frequent Travelers Repeat Visitor to the U.S. 69.5% U.S. Trips last 12 Months 1.9 U.S. Trips last 5 Years 5.4 1 Trip 35.4% 2 - 5 Trips 40.6% 5+ Trips 23.9% 1.8 Spouse 36.0% Traveling Alone 28.6% Family/Relatives 23.7% Business Associates 11.9% Friends 10.2% Group Tour 6.0% Adults Only 90.8% Adults and Children 9.2% Trip Behaviors: Advance Trip Planning Advance Trip Decision 44.6 days Advance Air Reservations 26.8 days 77.5% Use of Pre-Booked Lodging Accommodations Hotel/Motel 91.1% Private Home 8.6% Other 3.9% Expenditures Avg. Spending Per Person Per Day $123 Use of Packages Information Sources YES 26.9% Travel Agency 46.2% Air/Lodging 25.0% Personal Computer 39.8% Guided Tour 22.2% Tour Company 19.6% Air/Lodging/Tour 20.3% Newspapers/Magazines 16.5% Air/Lodging/Bus 13.5% Travel Guides 15.8% Air/Lodging/Bus/Tour 13.5% Airlines Directly 15.2% Air/Rental Car 0.5% Friends/Relatives 13.3% Air/Lodging/Rental Car 0.5% Corporate Travel Dept. 11.2% Advance Package Booking 49 days Other 9.8% State/City Travel Office 0.8% # of Nights Pre-paid as Part of a Package 5.5 nights Transportation in U.S. AZ Destinations Visited Grand Canyon NP 45.9% Phoenix 44.1% Tucson 11.3% Glen Canyon NP 1.9% Length of Stay # of Nights in Arizona (mean) # of Nights in U.S. (mean) 4.5 14.5 Airlines in U.S. 58.7% Rented Auto 42.0% Taxi/Cab/Limousine 41.5% Company or Private Auto 37.1% City Subway/Tram/Bus 25.2% Source: U.S. Dept. of Commerce, Tourism Industries www.azot.com 38 2003 Arizona Statistical Report Total Overseas Air Visitors From Japan Profile Purpose/Activities: Other Destinations Visited Visitation Volume Total Visitation from Japan (000s) 44 Purpose of Trip Leisure & VFR # of States Visited 2.8 Dining in Restaurants 83.0% # of Destinations Visited 3.7 Shopping 82.7% California 69.1% Leisure/Rec./Holidays 52.8% Visit Friends/Relatives 15.7% Other 0.6% Business and Convention 30.9% Business/Professional 18.2% 65.6% Visit National Parks 58.7% Los Angeles 28.9% Sightseeing in Cities 58.3% San Francisco 36.0% Visit Small Towns 36.3% San Diego 3.2% Casinos/Gambling 34.2% Yosemite N.P. 20.2% Touring Countryside 27.8% 49.1% Guided Tours 25.5% Visit Historical Places 24.1% Amusement/Theme Parks 23.8% Cultural Heritage Sites 18.6% Concert/Play/Musical 15.2% Art Gallery/Museum 13.6% Camping/Hiking 11.8% Visit Native Am. Comm. 11.1% Golfing/Tennis 8.8% Attend Sports Event 8.1% Nightclubs/Dancing 7.2% Ethnic Heritage Sites 5.1% Water Sports/Sunbathing 5.0% Snow Skiing 4.4% Cruises 2.7% Environ./Eco Excursions 1.0% Nevada Las Vegas 47.5% Utah 13.0% Monument Valley 5.5% Convention/Conference 11.3% Texas 8.3% Study/Teaching 1.4% Florida 6.1% New York 6.0% International Visitation from Japan Estimated Volume 140,000 127,000 120,000 101,000 100,000 80,000 Leisure Activities 73,000 73,000 51,000 60,000 Ranch Vacations 1.0% 40,000 Hunting/Fishing - 20,000 Source: U.S. Dept. of Commerce, Tourism Industries 0 1998 1999 2000 2001 2002 Source: U.S. Dept. of Commerce, Tourism Industries www.azot.com 39 2003 Arizona Statistical Report Total Overseas Air Visitors From Germany Profile Demographics: Visitation Volume Party Composition Household Income Total Visitation from Germany (000s) 84 Age Male Average 43.7 years Female Average 39.2 years Port of Entry < $40,000 19.0% Avg. Travel Party (mean) $40,000 - $79,999 34.8% Traveling Alone 36.9% $80,000 - $119,999 20.0% Spouse $120,000+ 26.1% 26.4% Family/Relatives 26.4% Gender 1.6 Men 67.4% Friends 17.6% Women 32.6% Business Associates 3.7% Group Tour 1.7% Adults Only 93.9% Adults and Children 6.1% Other 37.2% Los Angeles 27.9% Chicago 12.4% San Francisco 9.0% Atlanta 5.8% 1 Trip 40.6% Washington DC 3.8% 2 - 5 Trips 37.3% Cincinnati 3.7% 5+ Trips 22.1% Frequent Travelers Repeat Visitor to the U.S. 69.4% U.S. Trips last 12 Months 1.7 U.S. Trips last 5 Years 5.5 Trip Behaviors: Advance Trip Planning Advance Trip Decision Advance Air Reservations 86.4 days Use of Pre-Booked Lodging 55.0 % Accommodations Hotel/Motel Information Sources Use of Packages 133.1 days 63.7% 15.1% Personal Computer 38.5% Guided Tour 8.2% Travel Agency 33.0% Air/Lodging 7.1% State/City Travel Office 34.0% Air/Lodging/Tour 5.0% Travel Guides 28.3% Air/Rental Car 2.2% Friends/Relatives 22.7% 23.1% YES Private Home 24.8% Air/Lodging/Rental Car 1.5% Airlines Directly Other 16.5% Air/Lodging/Bus 1.1% Tour Company 8.2% Air/Lodging/Bus/Tour 1.1% Corporate Travel Dept. 6.6% 119 days Newspapers/Magazines 6.3% Other 16.5% Expenditures Advance Package Booking Avg. Spending Per Person Per Day $60 AZ Destinations Visited # of Nights Pre-paid as Part of a Package Phoenix 51.8% Grand Canyon NP 38.1% Tucson 9.8% # of Nights in Arizona (mean) Glen Canyon NP 2.3% # of Nights in U.S. (mean) 12.4nights Transportation in U.S. Length of Stay 7.8 31.7 Rented Auto 61.0% Airlines in U.S. 20.6% Company or Private Auto 31.4% Taxi/Cab/Limosine 19.5% City Subway/Tram/Bus 10.4% Source: U.S. Dept. of Commerce, Tourism Industries www.azot.com 40 2003 Arizona Statistical Report Total Overseas Air Visitors From Germany Profile Purpose/Activities: Leisure Activities Other Destinations Visited Leisure/Rec./Holidays Visit Friends/Relatives Other Shopping 83.1% # of Destinations Visited 4.7 Dining in Restaurants 81.6% 60.7% Visit National Parks 75.1% Los Angeles 42.1% 79.2% Touring Countryside 65.7% San Francisco 35.9% Visit Historical Places 63.5% 57.2% San Diego 10.4% Visit Small Towns 59.7% Yosemite N.P. 6.2% Amusement/Theme Parks 47.8% Cultural Heritage Sites 47.2% Sightseeing in Cities 41.9% Casinos/Gambling 39.8% Visit Native Am. Comm. 32.1% 22.0% - Business and Convention 3.1 California Purpose of Trip Leisure & VFR # of States Visited 20.8% Business/Professional 14.3% Convention/Conference Study/Teaching Nevada 59.6% Las Vegas 57.8% Utah 31.8% Bryce Canyon N.P. 15.2% Colorado 5.7% 1.1% Texas 7.4% Water Sports/Sunbathing 24.7% 5.4% Illinois 4.3% Camping/Hiking 23.0% Guided Tours 20.0% Art Gallery/Museum 19.6% Concert/Play/Musical 19.2% Attend Sports Event 12.1% Golfing/Tennis 10.9% Ethnic Heritage Sites 5.9% Nightclubs/Dancing 5.9% Cruises 3.4% Hunting/Fishing 2.3% Ranch Vacations 2.0% Snow Skiing 2.0% Environ./Eco Excursions 1.6% Estimated Volume International Visitation from Germany 180,000 160,000 140,000 120,000 100,000 80,000 60,000 40,000 20,000 0 154,000 153,000 120,000 84,000 76,000 71,000 Source: U.S. Dept. of Commerce, Tourism Industries 1998 1999 2000 2001 2002 2003 Source: U.S. Dept. of Commerce, Tourism Industries www.azot.com 41 2003 Arizona Statistical Report Total Overseas Air Visitors From UK Profile* Demographics: 87 Total Visitation from U.K. (000s) Age Male Average 47.8 years Female Average Party Composition Household Income Visitation Volume < $40,000 19.7% $40,000 - $79,999 36.0% $80,000 - $119,999 18.5% $120,000+ 25.9% 41 years 27.1% Chicago 17.9% 1.8 50.4% Family/Relatives 28.0% Traveling Alone 25.0% Friends 15.1% Business Associates 2.7% Group Tour 1.2% Adults Only 90.6% Adults and Children 9.4% Gender Port of Entry Los Angeles Avg. Travel Party (mean) Spouse Men 62.4% Women 37.6% Frequent Travelers Other 25.3% Repeat Visitor to the San Francisco 10.3% U.S. Trips last 12 Months Newark 8.70% U.S. Trips last 5 Years 78.8% 2 7.2 Atlanta 6.0% 1 Trip 26.6% New York 4.7% 2 - 5 Trips 48.3% 5+ Trips 25.0% Trip Behaviors: Advance Trip Planning Advance Trip Decision Use of Packages 124.9 days Advance Air Reservations Use of Pre-Booked Lodging 84.4days 70.7% Accommodations Hotel/Motel 88.1% Private Home 8.0% Other 6.6% Expenditures Avg. Spending Per Person Per Day $90 Information Sources YES 24.2% Travel Agency 46.5% Air/Lodging/Bus 3.2% Personal Computer 40.0% Guided Tour 14.4% Tour Company 20.5% Air/Lodging 13.1% Friends/Relatives 17.7% Air/Rental Car 9.8% Airlines Directly 16.8% Air/Lodging/Rental Car 6.9% Travel Guides 16.0% Air/Lodging/Tour 6.3% Newspapers/Magazines 4.6% Air/Lodging/Bus/Tour 3.2% Corporate Travel Dept. 4.4% Advance Package Booking 129.7 days Other 2.8% State/City Travel Office 0.7% # of Nights Pre-paid as Part of a Package 13 nights Transportation in U.S. AZ Destinations Visited Tucson 10.0% Length of Stay Grand Canyon NP 45.9% # of Nights in Arizona (mean) 5.2 Phoenix 37.9% Glen Canyon NP 2.7% # of Nights in U.S. (mean) 19.8 Rented Auto 63.7% Airlines in U.S. 42.8% Taxi/Cab/Limousine 35.7% Company or Private Auto 18.4% City Subway/Tram/Bus 25.5% Source: U.S. Dept. of Commerce, Tourism Industries *Data sample was aggregated from years 2002-2003. www.azot.com 42 2003 Arizona Statistical Report Total Overseas Air Visitors From UK Profile* Purpose/Activities: Other Destinations Visited Purpose of Trip Leisure & VFR 86.1% Leisure/Rec./Holidays 74.9% # of States Visited 3.3 Dining in Restaurants 95.4% # of Destinations Visited 5.1 Shopping 88.3% Visit National Parks 73.6% Touring Countryside 72.7% Sightseeing in Cities 67.5% Visit Small Towns 60.0% Visit Historical Places 59.0% Casinos/Gambling 56.5% 22.4% Cultural Heritage Sites 56.3% 10.6% Guided Tours 37.8% New York 15.5% Amusement/Theme Parks 34.5% New Mexico 8.5% Water Sports/Sunbathing 32.9% Colorado 7.3% Visit Native Am. Comm. 30.4% Art Gallery/Museum 29.0% Ethnic Heritage Sites 23.1% Concert/Play/Musical 17.3% Nightclubs/Dancing 17.1% Camping/Hiking 16.8% Environ./Eco Excursions 10.4% Ranch Vacations 9.8% Cruises 8.8% Golfing/Tennis 8.5% Attend Sports Event 4.3% Hunting/Fishing 1.2% Snow Skiing 0.4% California 65.1% Los Angeles 36.6% San Francisco 28.1% Visit Friends/Relatives 10.8% Other 0.4% San Diego 16.9% Business and Convention 13.9% Yosemite N.P. 6.7% Business/Professional 10.6% Convention/Conference 2.3% Study/Teaching Nevada 63.4% Las Vegas 63.6% Utah 1.0% Bryce Canyon N.P. International Visitation from UK 160,000 Estimated Volume 140,000 135,000 140,000 Leisure Activities 150,000 115,000 120,000 100,000 88,000 87,000 80,000 60,000 40,000 20,000 Source: U.S. Dept. of Commerce, Tourism Industries 0 1998 1999 2000 2001 2002 2003 Source: U.S. Dept. of Commerce, Tourism Industries *Data sample was aggregated from years 2002-2003. www.azot.com 43 2003 Arizona Statistical Report Total Overseas Visitors From Mexico Profile** Demographics: Total Visitation from Mexico (Air Only) (000s) 68 Age Male Average 39.4 years Female Average 41.4 years Port of Entry Other Party Composition Household Income Visitation Volume < $40,000 43.0% $40,000 - $79,999 23.4% $80,000 - $119,999 13.5% $120,000+ 20.2% 11.6% Houston 8.1% Los Angeles 7.7% Miami 3.5% New York 1.3% 1.4 49.4% Family/Relatives 32.6% Spouse 17.4% Friends 4.5% Business Associates 3.6% Group Tour 0.2% Adults Only 89.2% Adults and Children 10.8% Gender Men 69.4% Women 30.6% Frequent Travelers 67.7% Dallas/Ft. Worth Avg. Travel Party (mean) Traveling Alone Repeat Visitor to the 91.9% U.S. Trips last 12 Months 4.5 U.S. Trips last 5 Years 16.8 1 Trip 9.1% 2 - 5 Trips 23.0% 5+ Trips 67.9% Trip Behaviors: Use of Packages Advance Trip Planning Advance Trip Decision 40.8 days Advance Air Reservations 17.4 days 64.2% Use of Pre-Booked Accommodations Hotel/Motel 62.6% Information Sources YES 5.0% Travel Agency 52.5% Air/Lodging 4.7% Airlines Directly 16.6% Guided Tour 1.8% Personal Computer 14.5% Air/Lodging/Tour 1.8% Friends/Relatives 14.0% Air/Lodging/Bus 1.8% State/City Travel Office 9.1% 7.7% Private Home 44.7% Air/Lodging/Bus/Tour 1.8% Corporate Travel Dept. Other 1.0% Air/Rental Car 0.9% Tour Company 4.5% Air/Lodging/Rental Car 0.6% Other 4.5% Newspapers/Magazines 1.3% Travel Guides 0.7% Expenditures Avg. Spending Per Person Per Day $167 Advance Package Booking 33.3 days # of Nights Pre-paid as Part of a Package 8.6 nights AZ Destinations Visited Phoenix 78.8% Tucson 15.4% Grand Canyon NP 9.0% Glen Canyon NP 0.3% Length of Stay # of Nights in Arizona (mean) # of Nights in U.S. (mean) 9.1 12.8 Transportation in U.S. Rented Auto 37.3% Company or Private Auto 38.8% Taxi/Cab/Limousine 26.5% Airlines in U.S. 24.2% City Subway/Tram/Bus 4.3% Source: U.S. Dept. of Commerce, Tourism Industries ** Does not include visitors arriving by land from Mexico and data was aggregated from years 2002-2003. www.azot.com 44 2003 Arizona Statistical Report Total Overseas Visitors From Mexico Profile** Purpose/Activities: Leisure & VFR Leisure Activities Other Destinations Visited Purpose of Trip 62.1% # of States Visited 1.6 Shopping 87.8% # of Destinations Visited 2.1 Dining in Restaurants 72.3% 15.0% Visit Small Towns 28.9% Leisure/Rec./Holidays 32.2% Visit Friends/Relatives 26.3% Los Angeles 9.5% Visit National Parks 27.7% Other 3.6% San Francisco 2.0% Visit Historical Places 25.6% Business and Convention 37.9% San Diego 4.7% Nightclubs/Dancing 15.8% Business/Professional 29.6% 14.7% Casinos/Gambling 15.2% 15.1% 7.8% 13.6% Amusement/Theme Parks Convention/Conference 13.5% 0.5% 7.0% Sightseeing in Cities Study/Teaching Houston 3.6% Concert/Play/Musical 12.4% San Antonio 2.6% Attend Sports Event 9.7% Touring Countryside 7.8% Art Gallery/Museum 7.5% Visit Native Am. Comm. 7.2% Golfing/Tennis 6.8% Cultural Heritage Sites 6.7% Guided Tours 6.5% Water Sports/Sunbathing 4.7% Camping/Hiking 4.1% Hunting/Fishing 2.2% Environ./Eco Excursions 1.8% Snow Skiing 1.8% Ethnic Heritage Sites 1.2% Ranch Vacations 0.8% Cruises 0.4% California Nevada Las Vegas Texas Indiana 4.5% New York 2.5% Estimated Volume International Visitation from Mexico Air 90,000 80,000 70,000 82,000 71,000 65,000 60,000 50,000 40,000 30,000 68,000 67,000 37,000 20,000 10,000 0 Source: U.S. Dept. of Commerce, Tourism Industries 1998 1999 2000 2001 2002 2003 Source: U.S. Dept. of Commerce, Tourism Industries ** Does not include visitors arriving by land from Mexico and data was aggregated from years 2002-2003. www.azot.com 45 2003 Arizona Statistical Report Total Overseas Air Visitors From France Profile* Demographics: 52 Total Visitation from France (000s) Age Male Average 46.8 years Female Average 43.3 years Port of Entry Other 32.7% Los Angeles 30.5% San Francisco 13.6% Atlanta 9.1% Washington, DC 5.5% New York < $40,000 36.9% $40,000 - $79,999 29.3% $80,000 - $119,999 24.1% $120,000+ 9.7% Gender Men 72.6% Women 27.4% Frequent Travelers 4.4% Cincinnati Party Composition Household Income Visitation Volume 4.2% Avg. Travel Party (mean) Spouse 2.2 46.4% Family/Relatives 38.8% Friends 21.0% Traveling Alone 16.5% Group Tour 6.2% Repeat Visitor to the U.S. 65.0% U.S. Trips last 12 Months 1.7 Business Associates 2.5% U.S. Trips last 5 Years 6.0 Adults Only 81.4% Adults and Children 18.6% 1 Trip 37.3% 2 - 5 Trips 33.7% 5+ Trips 29.0% Trip Behaviors: Advance Trip Planning Advance Trip Decision Advance Air Reservations Use of Packages 106.1 days 68.4 days Use of Pre-Booked Lodging 54.7% Accommodations Information Sources YES 26.4% Travel Agency 60.9% Air/Lodging 14.3% Personal Computer 20.4% Air/Rental Car 14.2% Travel Guides 15.4% Guided Tour 13.8% Airlines Directly 11.7% Tour Company 7.0% Friends/Relatives 9.3% Other 4.4% Corporate Travel 2.6% Newspapers/Magazines 1.9% State/City Travel Office 0.6% Hotel/Motel 82.3% Air/Lodging/Rental Car 11.7% Private Home 13.3% Air/Lodging/Bus 2.7% Other 9.3% Air/Lodging/Bus/Tour 2.7% Air/Lodging/Tour 3.1% Expenditures Avg. Spending Per Person Per Day $92 AZ Destinations Visited Advance Package Booking # of Nights Pre-paid as Part of a Package 88.7 days 14.1 nights Grand Canyon NP 43.7% Phoenix 33.0% Glen Canyon NP 9.0% # of Nights in Arizona (mean) 4.4 days Tucson 7.4% # of Nights in U.S. (mean) 20 days Transportation in U.S. Length of Stay *Data sample was aggregated from years 2001-2003. Rented Auto 67.8% Airlines in U.S. 39.3% Taxi/Cab/Limousine 19.1% Company or Private Auto 21.6% City Subway/Tram/Bus 10.3% Source: U.S. Dept. of Commerce, Tourism Industries www.azot.com 46 2003 Arizona Statistical Report Total Overseas Air Visitors From France Profile* Purpose/Activities: Other Destinations Visited Purpose of Trip Leisure & VFR 90.1% Leisure/Rec./Holidays Visit Friends/Relatives Other 75.7% 14.4% - Business and Convention 9.7% Business/Professional 6.5% Convention/Conference 2.8% Study/Teaching 0.4% # of States Visited 3.5 Shopping 84.4% 5.4 Dining in Restaurants 81.6% Visit National Parks 80.4% Sightseeing in Cities 67.2% Visit Historical Places 66.9% Casinos/Gambling 63.7% Visit Small Towns 55.9% Touring Countryside 45.6% 56.1% Amusement/Theme Parks 45.3% 27.9% Cultural Heritage Sites 44.2% Colorado 11.4% Water Sports/Sunbathing 27.1% Florida 10.1% Ethnic Heritage Sites 24.3% New Mexico 9.4% Visit Native Am. Comm. 20.9% Guided Tours 20.0% Camping/Hiking 18.3% Art Gallery/Museum 17.7% Environ./Eco Excursions 16.9% Concert/Play/Musical 7.5% Nightclubs/Dancing 6.2% Ranch Vacations 5.7% Golfing/Tennis 5.6% Cruises 3.3% Attend Sports Event 1.6% Hunting/Fishing 1.0% Snow Skiing 0.3% # of Destinations Visited California 70.1% Los Angeles 43.5% San Francisco 42.3% San Diego 13.3% Yosemite N.P. 21.6% Nevada 65.9% Las Vegas 65.3% Utah Bryce Canyon N.P. International Visitation From France Estimated Volume 120,000 105,000 100,000 85,000 77,000 80,000 Leisure Activities 64,000 60,000 54,000 52,000 40,000 20,000 Source: U.S. Dept. of Commerce, Tourism Industries 0 1998 1999 2000 2001 2002 2003 Source: U.S. Dept. of Commerce, Tourism Industries *Data sample was aggregated from years 2001-2003. www.azot.com 47