Arizona Health Care Cost Containment System Arizona Long Term Care System (ALTCS) Performance Measure PERFORMANCE MEASURES FOR DIABETES MANAGEMENT Measurement Period: October 1, 2003, through September 30, 2004 Prepared by the Division of Health Care Management November 2005 Anthony D. Rodgers Director, AHCCCS For questions or comments about this report, contact: Rochelle Tigner Quality Improvement Manager, Clinical Quality Management Division of Health Care Management, AHCCCS (602) 417-4683 rttigner@ahcccs.state.az. Arizona Health Care Cost Containment System (AHCCCS) Arizona Long Term Care System (ALTCS) Performance Measure: MANAGEMENT OF DIABETES For the Measurement Period October 1, 2003, through September 30, 2004 INTRODUCTION Background ................................................................................................................ Purpose ....................................................................................................................... 1 2 DIABETES COMPLICATIONS AND PREVENTIVE PRACTICES What is Diabetes? ....................................................................................................... Prevention of Diabetes Complications ....................................................................... 2 3 STUDY METHODS Population .................................................................................................................. Sample Frame ............................................................................................................ Measurement Period .................................................................................................. Data Sources .............................................................................................................. Data Collection .......................................................................................................... Data Quality and Reliability ...................................................................................... Deviation from Previous Methodology ..................................................................... Study Indicators ......................................................................................................... Performance Measure Goals ...................................................................................... National Benchmarks ................................................................................................. 3 3 4 4 4 4 4 5 5 5 RESULTS AND ANALYSIS Included Cases ........................................................................................................... Hb A1c Testing .......................................................................................................... Lipid Screening .......................................................................................................... Eye Examinations ...................................................................................................... Results by Geographic Area ...................................................................................... 5 5 6 6 6 DISCUSSION Overall Results ........................................................................................................... Contractor Performance ............................................................................................. Quality Improvement Efforts ……............................................................................. Conclusion ................................................................................................................. 6 7 7 8 REFERENCES 8 TABLES AND FIGURES APPENDIX: METHODOLOGY AND TECHNICAL SPECIFICATIONS 10 i Arizona Health Care Cost Containment System (AHCCCS) Arizona Long Term Care System (ALTCS) Performance Measures: MANAGEMENT OF DIABETES For the Measurement Period October 1, 2003, through September 30, 2004 INTRODUCTION adults with diabetes has risen by about 60 percent.5 The prevalence of diabetes in Arizona also has increased during that time.6 Contributing to this increase is the large number of “baby boomers” who are aging and living longer than previous generations. A sedentary lifestyle and a dramatic rise of obesity in the U.S. population also are increasing the incidence of diabetes.7 Background Diabetes is the sixth leading cause of death among Americans, resulting in at least 70,000 deaths each year. It is a contributing factor in another 140,000 or more deaths annually. 1,2 The federal Centers for Disease Control and Prevention (CDC) estimates that more than 18 million Americans age 20 years and older, or 6.3 percent of all people in this age group, have diabetes.2 An estimated 244,000 Arizona adults had a diagnosis of diabetes in 2002, the most recent year for which state and national data are available.3 Nearly 20 percent of all people 60 and older have diabetes. In the United States, Hispanics, blacks, American Indians and Alaska natives are two to three times more likely to have diabetes than non-Hispanic whites. The prevalence of diabetes also is higher among older Americans: nearly 20 percent of all people 60 and older have diabetes.2 Centers for Disease Control and Prevention At least 3.5 million hospitalizations each year are associated with diabetes.8 Direct and indirect costs related to diabetes (including the costs of permanent disability and premature death) were estimated to be $132 billion in the U.S. in 2002.9 The prevalance of diabetes among adults enrolled in the Arizona Long Term Care System (ALTCS) is greater than 13 percent, or twice the rate in the general population. National data show higher rates of diabetes among people with low socioeconomic status and those covered by Medicaid, compared with all people.4 Diabetes is the leading cause of end-stage kidney disease and new cases of blindness among adults. It also is responsible for more than 60 percent of nontraumatic lower-limb amputations. Other complications include heart disease, stroke, and nervous system disorders.2 Since 1991, the number of American 1 Purpose The purpose of this study is to monitor, overall and by contracted health plan (Contractor), the percentage of ALTCS members with diabetes who receive certain clinical services to detect and prevent or reduce complications. This report summarizes current results of the ALTCS Contractor Performance Measures for diabetes care, and makes recommendations for improvement. Direct and indirect costs related to diabetes were estimated to be $132 billion in the U.S. in 2002. Study conducted by the Lewin Group. Inc. for the American Diabetes Association DIABETES COMPLICATIONS AND PREVENTIVE PRACTICES diagnosed in about 4 percent of women during pregnancy, and may be manifested later as type 2 diabetes. What is Diabetes? Diabetes mellitus is a group of chronic diseases characterized by high levels of blood glucose, which occur when the body does not properly produce or use insulin. Insulin is a hormone that is needed to convert carbohydrates into glucose, a simple sugar that is a primary source of energy. Both genetics and lifestyle, such as obesity and lack of exercise, are associated with the disease.2,10 With diabetes, sustained high blood sugars result in microvascular complications; that is, damage to the very fine blood vessels of the eyes, peripheral nerves and kidneys. Diabetic retinopathy (damage to the retina of the eye) causes 12,000 to 24,000 new cases of blindness each year. Up to 70 percent of people with diabetes have mild to severe forms of nervous system damage, including impaired sensation or pain in the feet or hands, slowed digestion of food, carpal tunnel syndrome and other nerve problems.2 Diabetes is the leading cause of end stage renal (kidney) disease. There are three major types of diabetes: 2,10 • Type 1 diabetes, which accounts for 5 to 10 percent of all diagnosed cases, usually begins in childhood and occurs when the cells that produce insulin are destroyed. • Type 2 diabetes, which accounts for 90 to 95 percent of diagnosed cases, occurs as the body develops insulin resistance or the pancreas loses the ability to produce insulin. Type 2 is associated with both genetic and behavioral factors, including age, obesity, physical inactivity, family history and race or ethnicity. Normally seen in adults, type 2 diabetes is on the rise in children and young adults. • Gestational diabetes, which is Macrovascular complications include coronary and peripheral artery disease, which may lead to heart attack or stroke. As with many diseases, other conditions (known as comorbid conditions) may be present with diabetes. For example, the increased prevalence of lipid abnormalities found with type 2 diabetes contributes to higher rates of cardiovascular disease among diabetics.11 2 Lipid Management –– Managing lipid levels has been shown to reduce macrovascular disease – or complications affecting the heart, brain and legs – in people with type 2 diabetes, especially those who have a history of cardiovascular problems.11,12 Control of cholesterol and lipids can reduce cardiovascular complications by 20 to 50 percent.2 Prevention of Diabetes Complications Despite its deadly effects, diabetes can be controlled. Many complications of the disease can be prevented or reduced with early detection, improved care and better education of patients in self-management techniques.5,11 Glucose Control –– Control of hyperglycemia (increased blood sugar) is critical to reducing both the incidence and progression of complications associated with diabetes. Physicians utilize a glycosylated hemoglobin, or Hb A1c, test to monitor patients’ blood glucose levels. This test indicates a person’s average glucose level over a two- to three-month period by measuring the amount of glucose that has bonded with hemoglobin in the body’s red blood cells. A fasting lipid profile is performed to measure total cholesterol (TC), highdensity lipoproteins (HDL) and triglycerides. These results are used to calculate and manage low-density lipoprotein (LDL) levels. Eye Care — It is estimated that regular eye exams and timely treatment, including laser therapy, could reduce the development of severe vision loss by up to 60 percent.2 People with type 1 and type 2 diabetes should have a comprehensive dilated eye examination by an ophthalmologist or optometrist, in order to detect and treat retinopathy and prevent vision loss. Studies in the United States and abroad have shown that improved glycemic control benefits people with either type 1 or type 2 diabetes. In general, for every percentage point decrease in Hb A1c levels, the risk of developing microvascular complications is reduced by 35 to 40 percent. 2,12,13 STUDY METHODS AHCCCS used Health Plan Employer Data and Information Set (HEDIS) 2004 specifications from the National Committee for Quality Assurance (NCQA) as a guideline for measurement of diabetes care services. HEDIS methodology includes six indicators of comprehensive diabetes care. AHCCCS has identified three of these indicators for performance measurement: Hb A1c testing, lipid screening, and eye exams. Population The population included in this measurement consisted of elderly or physically disabled (E/PD) members enrolled in ALTCS. Sample Frame The sample frame consisted of E/PD members who: • were ages 18 through 75 years as of September 30, 2004, 3 • subsystem. When encounters for specific services within the measurement period (or, in some cases the previous year) were not found in encounter data, AHCCCS provided demographic data for those sample members to the appropriate Contractors using a standardized electronic data collection tool. Contractors collected data for additional services provided to their members, including some services that were paid for by Medicare. This information was entered into the electronic tool according to detailed instructions from AHCCCS. were continuously enrolled with one ALTCS Contractor, with no more than one gap in enrollment, not exceeding 31 days, as of September 30, 2004, and • had a diagnosis of type 1 or type 2 diabetes in the measurement period or the year prior to the measurement period. Members were identified as having type 1 or type 2 diabetes by either pharmacy or encounter data (records of claims paid by Contractors for covered services). For example, a member was identified as having diabetes if he or she had one faceto-face encounter with a diagnosis of diabetes in an acute inpatient or emergency room setting during the measurement period or the previous year. Data Quality and Reliability AHCCCS conducts validation studies to evaluate the completeness, accuracy and timeliness of encounter data. Based on the most recent data validation study by AHCCCS, less than 6 percent of all encounters in PMMIS are inaccurate when compared with corresponding medical records. Measurement Period The services measured were provided from October 1, 2003, through September 30, 2004. Data Sources AHCCCS uses a statewide, automated managed care data system known as the Prepaid Medical Management Information System (PMMIS). AHCCCS enrollment and encounter data contained in PMMIS were used to select sample members for this study and collect some data. Medical and case management records collected by Contractors were used to supplement encounter data. In order to document data collected outside of the AHCCCS encounter system for this study, Contractors were required to submit hard copies of the appropriate sections of medical or case management records with their electronic data tools. Deviation from Previous Methodology This study differs from previous measures of diabetes preventive care services conducted by AHCCCS. In the two previous measurements, results were based on administrative data only and consisted of a combination of AHCCCS encounter data and analytic data obtained from the Centers for Medicare and Medicaid Services (CMS). The previous results were obtained and analyzed by Health Services Advisory Group (HSAG), an independent Quality Improvement Organization, through a collaborative agreement. Data Collection As many as 80 percent of ALTCS elderly and physically disabled members also are covered by Medicare. Medicare is the primary payer for these “dually enrolled” members, and AHCCCS does not receive encounters for services paid for by another program or insurer. AHCCCS initially collected data on diabetes services from its encounter 4 AHCCCS undertook this collaborative project with HSAG to collect data on diabetes care services for members who were dually enrolled in Medicaid and Medicare. HSAG was able to obtain data from CMS on services provided to some members under Medicare. However, data on services provided to dually enrolled members through Medicare managed care plans was not available from CMS. In order to collect more complete data for the diabetes Performance Measures, AHCCCS began using the current hybrid data collection process, beginning with this measurement. Performance Measure Goals AHCCCS has established Contractor Performance Standards for these measures. If ALTCS Contractors have achieved the AHCCCS Minimum Performance Standard (MPS) for any indicator, they should strive to meet the AHCCCS Goal. Measure MPS Goal Hb A1c testing 51 % 55% Lipid screening 47% 51% Eye exams 31% 35% These Performance standards are designed to provide milestones for Contractors to meet in achieving the AHCCCS longrange goals for these indicators, known as Benchmarks. The AHCCCS-established Benchmarks are: Hb A1c testing, 85 percent; lipid screening, 81 percent; and eye exams, 64 percent. Study Indicators Hb A1c testing — This indicator measured the percent of members who had one or more Hb A1c tests during the measurement period. Lipid (LDL-C) screening — This indicator measured the percent of members who had one or more lipid screenings during the measurement period or the preceding year. National Benchmarks NCQA has reported national averages for Medicaid HEDIS measures for diabetes care. The 2003 mean (average) for annual Hb A1c testing among Medicaid plans was 74.8 percent. The mean for LDL-C screening was 75.9 percent. The mean for eye exams was 45.0 percent. Eye examinations — This indicator measured the percent of members who had a retinal exam by an optometrist or ophthalmologist during the measurement period or the preceding year RESULTS AND ANALYSIS Included Cases This measurement included 1,154 ALTCS E/PD members with diabetes. Rates by Contractor ranged from 60.9 percent to 88.4 percent. All seven Contractors exceeded the current AHCCCS goal for this measure and two exceeded the AHCCCS long-range benchmark (Figure 1). Five Contractors achieved rates above the national Medicaid HEDIS average for 2003. Hb A1c Testing The overall rate of members who received an Hb A1c test during the measurement period was 76.7 percent (Table 1). 5 Results by Geographic Area The overall rate of eye exams was significantly higher in rural counties, compared with urban counties (p<.001). There was no significant difference in rates of Hb A1c testing and lipid screening between rural and urban areas (p= .345 and .266, respectively). Lipid (LDL-C) Screening The overall rate of members who had an LDL-C screening, or fasting lipid profile, during the measurement period or the preceding year was 69.2 percent (Table 2). Rates by Contractor ranged from 63.5 percent to 81.4 percent. All Contractors exceeded the current AHCCCS goal for this measure and one achieved the AHCCCS long-range benchmark (Figure 2). This same Contractor also exceeded the national Medicaid HEDIS average for 2003. Diabetes Care Rates, Rural vs. Urban Counties 100 Eye Examinations The overall rate of members who had a dilated eye examination in the measurement period or the preceding year was 50.1 percent (Table 3). 80 60 40 Rates by Contractor ranged from 31.1 percent to 73.5 percent. All Contractors achieved the Minimum Performance Standard for this measure, six exceeded the current goal, and two surpassed the longrange benchmark (Figure 3). Six Contractors achieved rates above the national Medicaid HEDIS average for 2003. 20 0 Hb A1c Lipid Rural Eye Urban DISCUSSION measurement period, according to methodology used for previous studies. As expected, rates generated by administrative data only, including some data for Medicare services obtained from CMS, were substantially lower than the rates generated by a combination of AHCCCS encounter and medical record or case management data. Overall Results As previously noted, AHCCCS has collected administrative data for this measure through a collaboration with HSAG over the past two years. In addition to the hybrid data collection conducted by AHCCCS and its Contractors for this study, HSAG also collected and analyzed diabetes care data for the current 6 Contractor performance also were raised accordingly. The following graph shows the difference in rates generated from hybrid data, compared with administrative data only. Quality Improvement Efforts In order to assist ALTCS Contractors with quality improvement, AHCCCS has been providing health plans with educational opportunities, outreach resources, and information on successful strategies for increasing the use of preventive-care practices. Successful member-focused strategies include:14-18 • Automated reminders by telephone, advising patients that they are due for tests. • Nurse follow-up by phone, especially as part of a case management or disease management program. • Social support groups and group visits with providers. • Use of diabetes educators, dietitians, pharmacists and/or mental health professionals as part of the care team. • Culturally relevant patient materials or interventions, such as food preparation classes that incorporate traditional foods, in diabetes education. Diabetes Care Rates, Hybrid vs. Administrative Data 100 80 60 40 20 0 Hb A1c Hybrid Lipid Eye Administrative Several AHCCCS Contractors have utilized these kinds of strategies, often as part of disease management programs for members with diabetes. In addition to member education and follow up, Contractors have developed and distributed practice guidelines and provided practitioner education on current standards of care for diabetes. Contractor Performance All Contractors are meeting the current AHCCCS Minimum Performance Standards for diabetes care and most have exceeded current goals. Compared with the most recent HEDIS data for Medicaid health plans, most ALTCS Contractors exceeded national averages for Hb A1c testing and eye exams. It also should be noted that some AHCCCS Contractors are achieving rates of diabetes preventive care services that are comparable with HEDIS commercial health plan averages. At least one Contractor has focused diabetes education efforts on caregivers of members in home and community-based settings, such as assisted living facilities (ALFs). Attendant care givers and ALF staff are expected to ensure that members have regular appointments with their primary care physicians (PCPs) to have routine tests performed. The Health Plan’s case managers also maintain close communication with PCPs. The current standards for ALTCS Contractors were implemented in 2004. For the contract year ending September 30, 2006, AHCCCS increased the Minimum Performance Standard for each measure, based on the HEDIS national averages for Medicaid Health Plans. AHCCCS goals for 7 http://www.cdc.gov/nchs/hus.htm. September 20, 2005. Conclusion Diabetes can be devastating and costly. However, clinical services that help monitor and control glucose and lipid levels, or detect retinal damage early, can help reduce the burden of disease. With a substantial portion of their members diagnosed with diabetes, AHCCCS Contractors are focusing significant efforts on managing care of these members. Accessed 5 Centers for Disease Control and Prevention. Diabetes: disabling, deadly, and on the rise. Centers for Disease Control and Prevention, National Center for Chronic Disease Prevention and Health Promotion. Available at: http://www.cdc.gov/nccdphp/aag/pdf/aag_ddt2 004.pdf. Accessed September 15, 2004. 6 Centers for Disease Control and Prevention. Percentage of adults with diagnosed diabetes. Centers for Disease Control and Prevention, National Center for Chronic Disease Prevention and Health Promotion. Available at: http://www.cdc.gov/nccdphp/aag_ddt2004_ access.htm. Accessed September 15, 2004. AHCCCS will continue working with ALTCS Contractors, especially those with the lowest rates, to assist them in reaching goals for these Performance Measures in the future. 7 National Diabetes Information Clearinghouse. Diabetes overview. National Institute of Diabetes and Digestive and Kidney Diseases. Available at: http://diabetes.niddk.nih.gov/dm/pubs/overvie w/index.htm#who. Accessed August 30, 2005. REFERENCES 1 Centers for Disease Control and Prevention. Indicators for choric disease surveillance. MMWR. 2004; 53(RR-11):91. Available at: http://www.cdc.gov/mmwr/preview/mmwrhtm l/rr5311a1.htm. Accessed September 14, 2004. 8 Centers for Disease Control and Prevention. Indicators for choric disease surveillance. MMWR. 2004; 53(RR-11):100. Available at: http://www.cdc.gov/mmwr/preview/mmwrhtm l/rr5311a1.htm. Accessed September 14, 2004. 2 Centers for Disease Control and Prevention. National diabetes fact sheet: United states, 2003. Atlanta, GA. U.S. Department of Health and Human Services, Centers for Disease Control and Prevention. 2004. Available at: http://www.cdc.gov/diabetes/pubs/factsheet.ht m. Accessed September 15, 2004. 9 American Diabetes Association. Economic costs of diabetes in the US in 2002. Diabetes Care. 2003;26:917-932. Available at: http://www.care.diabetesjournals.org/cgi/conte nt/full/26/3/917. Accessed March 19, 2003. 3 Centers for Disease Control and Prevention. Diabetes surveillance system: State-specific estimates of diagnosed diabetes among adults. Centers for Disease Control and Prevention, National Center for Chronic Disease Prevention and Health Promotion. Available at: http://www.cdc.gov/diabetes/statistics/prev/stat e/table15.htm. Accessed September 15, 2004. 10 Beers MH, Berkow R, eds. The Merck Manual of Diagnosis and Therapy. 17th ed. Whitehouse Station, NJ: Merck Research Laboratories; 1999. 11 American Diabetes Association. Standards of medical care for patients with diabetes mellitus. Diabetes Care. 2003 (Suppl. 1); 26:S33-S50. 4 National Center for Health Statistics. Health, United States, 2004. Table 8: Age-adjusted percentages (with standard errors) of selected diseases and conditions among persons 18 years of age and over, by selected characteristics: United states, 2003. Centers for Disease Control and Prevention. Hyattsville, Maryland: 2004. Available at: 12 Centers for Disease Control and Prevention, National Center for Chronic Disease Prevention and Health Promotion. Chronic disease prevention: preventing diabetes and its complications. Available at: http://www.cdc.gov/nccdphp/pe_factsheets/pe _ddt.htm. Accessed March 28, 2003. 8 13 Osterweil N. Tight glucose control may provide long-term benefits in diabetics. Medscape Medical News, 2004. Available at: http://www.medscape.com/viewarticle/480466. Accessed June 16, 2004. 14 Karter AJ, Ferrara A, Darbibiab JA, Ackerson LM, Selby JV. Self-monitoring of blood glucose: language and financial barriers in a managed care population with diabetes. Diabetes Care. 2000; 23(4):477-483. Available at: http://care.diabetesjournals.org/cgi/content/abs tract/23/4. Accessed April 4, 2003. 15 Piette JD, Weinberger M, Kraemer FB, McPhee SJ. Impact of automated calls with nurse follow-up on diabetes treatment outcomes in a department of veterans affairs health care system. Diabetes Care. 2001; 24(2):202-208. Available at: http://care.diabetesjournals.org/cgi/content/abs tract/full/24/2 Accessed April 4, 2003. 16 Brown SA, Garcia AA, Kouzekanani K, Hanis CA. Culturally competent diabetes selfmanagement education for Mexican Americans. Diabetes Care. 2002; 25(2):259268. Available at: http://care.diabetesjournals.org/cgi/content/full /25/2 Accessed April 4, 2003. 17 Gilliland SS, Azen SP, Perez GE, Carter JS. Strong in body and spirit: Lifestyle intervention for Native American adults with diabetes in New Mexico. Diabetes Care. 2002; 25(1):78-83. Available at: http://care.diabetesjournals.org/cgi/content/abs tract/full/25/1 Accessed April 4, 2003. 18 Sadur CN, Moline N, Costa M, et al. Diabetes management in a health maintenance organization: efficacy of care management using cluster visits. Diabetes Care. 1999; 22(12):2011-2017 9 TABLE 1 Arizona Health Care Cost Containment System (AHCCCS) ALTCS PERFORMANCE MEASURES FOR DIABETES MANAGEMENT: ANNUAL Hb A1c BLOOD TESTS Measurement Period: October 1, 2003, through September 30, 2004 Included Cases Total Receiving HbA1c Test Percent Receiving HbA1c Test Cochise Health Systems 86 76 88.4% Pinal/Gila County LTC 102 89 87.3% Maricopa LTC 252 207 82.1% Mercy Care LTC 229 176 76.9% Pima Health System LTC 212 160 75.5% Yavapai County LTC 89 65 73.0% Evercare Select 184 112 60.9% TOTAL 1154 885 76.7% Contractor 10 Figure 1 ARIZONA HEALTH CARE COST CONTAINMENT SYSTEM (AHCCCS) ALTCS PERFORMANCE MEASURES FOR DIABETES MANAGEMENT ANNUAL HB A1C TESTING Measurement Period: October 1, 2003, through September 30, 2004 100% Percent of Members Receiving Services 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Cochise Health Systems Evercare Select Maricopa LTC Mercy Care LTC Pima Health System LTC Current AHCCCS Goal Long-range Goal (Benchmark) 11 Pinal/Gila County LTC Yavapai County LTC TABLE 2 Arizona Health Care Cost Containment System (AHCCCS) ALTCS PERFORMANCE MEASURES FOR DIABETES MANAGEMENT: BIENNIAL LIPID SCREENING Measurement Period: October 1, 2003, through September 30, 2004 Included Cases Total Receiving Lipid Screening Percent Receiving Lipid Screening Pinal/Gila County LTC 102 83 81.4% Pima Health System LTC 212 157 74.1% Mercy Care LTC 229 161 70.3% Cochise Health Systems 86 60 69.8% Yavapai County LTC 89 61 68.5% Evercare Select 184 117 63.6% Maricopa LTC 252 160 63.5% TOTAL 1154 799 69.2% Contractor 12 Figure 2 ARIZONA HEALTH CARE COST CONTAINMENT SYSTEM (AHCCCS) ALTCS PERFORMANCE MEASURES FOR DIABETES MANAGEMENT BIENNIAL LIPID SCREENING Measurement Period: October 1, 2003, through September 30, 2004 100% Percent of Members Receiving Services 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Cochise Health Systems Evercare Select Maricopa LTC Mercy Care LTC Pima Health System LTC Current AHCCCS Goal Long-range Goal (Benchmark) 13 Pinal/Gila County LTC Yavapai County LTC TABLE 3 Arizona Health Care Cost Containment System (AHCCCS) ALTCS PERFORMANCE MEASURES FOR DIABETES MANAGEMENT: BIENNIAL RETINAL EXAMS Measurement Period: October 1, 2003, through September 30, 2004 Included Cases Total Receiving Retinal Exam Percent Receiving Retinal Exam Pinal/Gila County LTC 102 75 73.5% Yavapai County LTC 89 63 70.8% Mercy Care LTC 229 122 53.3% Evercare Select 184 93 50.5% Cochise Health Systems 86 42 48.8% Maricopa LTC 252 117 46.4% Pima Health System LTC 212 66 31.1% TOTAL 1154 578 50.1% Contractor 14 Figure 3 ARIZONA HEALTH CARE COST CONTAINMENT SYSTEM (AHCCCS) ALTCS PERFORMANCE MEASURES FOR DIABETES MANAGEMENT BIENNIAL RETINAL EXAM Measurement Period: October 1, 2003, through September 30, 2004 100% 90% Percent of Members Receiving Services 80% 70% 60% 50% 40% 30% 20% 10% 0% Cochise Health Systems Evercare Select Maricopa LTC Mercy Care LTC Pima Health System LTC Current AHCCCS Goal Long-range Goal (Benchmark) 15 Pinal/Gila County LTC Yavapai County LTC APPENDIX Methodology and Technical Specifications: Diabetes Management Performance Measures For the Measurement Period Ending September 30, 2004 Population The population included all elderly and physically disabled (E/PD) members in the Arizona Long Term Care System (ALTCS) who are enrolled with the following Contractors: Cochise LTC (110003 and 550003), Evercare Select (110049 and 550047), Maricopa County LTC (110023 and 550021), Mercy Care LTC (110306 and 550306), Pima Health System LTC (110015 and 550013), Pinal/Gila LTC (110065 and 550063), and Yavapai LTC (110025 and 550025). Inclusion Criteria Members ages 18 through 75 years as of September 30, 2004, were included based on the following enrollment criteria: • Enrolled as of September 30, 2004 • Members in the population • Continuously enrolled with one ALTCS Contractor with no more than one gap in enrollment, not exceeding 31 days Members were identified as having a diagnosis of type 1 or type 2 diabetes by either of the following methods: * • Pharmacy - National Drug Codes (NDC) OR • Claims/encounter data - Two face-to-face encounters with different dates of service in an ambulatory setting or non-acute inpatient setting, or one face-to-face encounter in an acute inpatient emergency room setting during the measurement period or the year prior with a diagnosis of diabetes * Refer to Technical Specifications for more information Exclusion Criteria Members were excluded from the study based on the following criteria: • Younger than 18 years of age • Older than 75 years of age • Members not in the population • Tribal members • Members with prior period coverage • Members not enrolled on the last day of the study period • Members with a gap in enrollment greater than 31 days • Members in the fee-for-service program i • Members with the following diagnoses: Description Steroid Induced Diabetes Polycystic Ovaries Gestational Diabetes ICD-9-CM Codes 251.8, 962.0 256.4 648.8 Sample Frame The sample frame consisted of a representative random sample by Contractor. Sample Selection Sample selection was calculated for each Contractor to provide a 95-percent confidence level and 5-percent confidence interval. Sample Frame Stratification The sample frame was stratified by ALTCS Contractor and by rural vs. urban area. Data Sources AHCCCS enrollment and encounter data were used to select sample members for this study and collect some data. Medical records, case management notes and laboratory data collected by Contractors were used to supplement encounter data. Data Collection AHCCCS initially collected data on diabetes services from its encounter subsystem. When encounters for specific services within the measurement period (or in the previous year for lipid screening and eye exams) were not found in encounter data, AHCCCS provided demographic data for those sample members to the appropriate Contractors using a standardized electronic data collection tool. Contractors collected data for additional services provided to their members, including some services that were paid for by Medicare. This information was entered into the electronic tool according to detailed instructions from AHCCCS. Data Quality and Reliability AHCCCS conducts validation studies to evaluate the completeness, accuracy and timeliness of encounter data. Based on the most recent data validation study by AHCCCS, less than 6 percent of all encounters in PMMIS are inaccurate when compared with corresponding medical records. In order to document data collected outside of the AHCCCS encounter system for this study, Contractors were required to submit hard copies of the appropriate sections of medical, case management or laboratory records with their electronic data tools. Denominators The total number of members who were identified as diabetics ii Numerators 1. The number of members in the denominator who had an annual Hb A1c blood test 2. The number of members in the denominator who had a biennial fasting lipid profile 3. The number of members in the denominator who had a biennial retinal exam Analysis • The numerator was divided into the denominator for each corresponding indicator to determine the indicator rate. • Data was analyzed as a statewide aggregate for all members in the denominator and by individual Contractor. • Standard deviations and patterns of abnormal distribution of data were utilized to identify any outliers. • All other stratifications as deemed appropriate (e.g., age or gender) were analyzed. • Individual Contractor rates were compared to AHCCCS Minimum Performance Standards and Goals, and to NCQA national averages. Deviations from HEDIS This study is based on HEDIS specifications for the indicators measured. The HEDIS measure of Comprehensive Diabetes Care includes additional indicators, which were not part of the AHCCCS study: • Hb A1c poorly controlled (greater than 9.5 percent) • LDL-C controlled (LDL less than 130 mg/dL) • Kidney disease (nephropathy) monitored This study used a combination of AHCCCS encounter and medical record data. AHCCCS also allowed Contractors to collect data from case management systems, as a proxy for medical record review. This is a deviation from HEDIS hybrid methodology, which only specifies medical record review in addition to administrative data. Deviation from Previous Methodology This study differs from previous measures of diabetes preventive care services conducted by AHCCCS. In the two previous measurements, results were based on administrative data only and consisted of a combination of AHCCCS encounter data and analytical data obtained from the Centers for Medicare and Medicaid Services (CMS). The previous results were obtained and analyzed by Health Services Advisory Group (HSAG), an independent Quality Improvement Organization, through a collaborative agreement. However, data on services provided to dually enrolled members through Medicare managed care plans was not available from CMS. In order to collect more complete data for the Diabetes Performance Measures, AHCCCS began using the current hybrid data collection process, beginning with this measurement. HEDIS specifications allow health plans to count toward the numerator a negative retinal examination (no evidence of retinopathy) performed by an optometrist or ophthalmologist in the year priod to the measurement year if the member meets both the following criteria: • the member was not prescribed or dispensed insulin during the measurement year, and iii • the member’s most recent Hb A1c level (performed during the measurement year) was less than 8.0 percent. AHCCCS did not exercise this option. It counted toward the numerator only documented instances in which a member had a retinal exam within the measurement period or the preceeding year. Definitions Statistically Significant: A finding is described as statistically significant when it can be demonstrated that the probability of obtaining such a difference by chance only is relatively low. It is customary to describe a finding as statistically significant when the obtained result is among those that, theoretically, would occur no more than 5 out of 100 times (p<= .05) or occur no more than 1 out of 100 times (p<=. 01) when the only factors operating are the chance variations that occur whenever random samples are drawn. It is important to note that a finding may be statistically significant but may not be clinically or financially significant. • Statistically significant values were calculated using the Pearson chi-square test. The parameter used was Degree of Freedom: 1 • Statistically significant levels were set at p<= .05. Relative Change: The Relative Percent Change from the previous measurement period was calculated using the following formula: Current Rate (%) – Previous Rate (%) Previous Rate (%) iv TECHNICAL SPECIFICATIONS Diagnosis May be identified by pharmacy data, claims or encounters Pharmacy Data: List of National Drug Codes (NDC) available at: http://www.ncqa.org/Programs/HEDIS/hedis2003NDClists.htm OR Claims/Encounter Data: Two face-to-face encounters with different dates of service in an ambulatory setting or non-acute inpatient setting, or one face-to-face encounter in an acute inpatient emergency room setting during the measurement year or year prior with a diagnosis of diabetes. A diagnosis of diabetes will be determined by utilizing the following codes: Description Diabetes diagnosis Outpatient/nonacute inpatient Acute inpatient/ED ICD-9-CM Codes 250, 357.2, 362.0, 366.41, 648.0 UB-92 Revenue Codes CPT Codes 49X-53X, 55X-59X, 65X, 66X, 76X, 82X85X, 88X, 92X, 94X, 96X, 972-979, 982-986, 988 92002-92014, 9920199205, 99211-99215, 99217-99220, 9924199245, 99271-99275, 99288, 99301-99303, 99311-99313, 9932199323, 99331-99333, 99341-99355, 9938499387, 99394-99397, 99401-99404, 99411, 99412, 99420-99429, 99499 99221-99223, 9923199233, 99238-99239, 99251-99255, 9926199263, 99281-99288, 99291-99292, 9935699357 10X-16X, 20X-22X, 45X, 72X, 80X, 981, 987 Criteria for Hb A1c • One (or more) Hb A1c test(s) conducted during the measurement year, denoted by CPT code 83036 v Criteria for Eye Exam • A retinal exam performed during the measurement year or year prior to the measurement year Codes to Identify Eye Exams: CPT Codes 67101, 67105, 67107-67108, 67110, 67112, 67141, 67145, 67208, 67210, 67218, 67227,67228, 92002, 92004, 92012, 92014, 92018 ,92019, 92225, 92226, 92230, 92235, 92240, 92250, 92260, 92287,99204, 99205, 99214, 99215, 99242-99245 ICD-9-CM Codes 14.1-14.5, 14.9, 95.02-95.04, 95.11, 95.12, 95.16 Criteria for LDL-C Screening • An LDL-C test done during the measurement year or year prior to the measurement year denoted by CPT Codes: 80061, 83715, 83716, or 83721 Exclusions Description Steroid Induced Diabetes Polycystic Ovaries Gestational Diabetes ICD-9-CM Codes 251.8 - 962.0 256.4 648.8 vi Enrollment File Variable Name Health Plan ID Health Plan Name Last Name First Name Middle Initial AHCCCS ID SSN Date of Birth Date of Death Sex Marital Status Ethnicity Street 1 Street 2 City State Zip Code Rate Code Current Placement Residential Code Current Location Enrollment Date Disenrollment Date Facility ID Placement Begin Date Placement End Date Eligibility Type Fiscal County Residence County Medicare Part A Part A Begin Date Part A End Date Medicare Part B Part B Begin Date Part B End Date Format Number Text Text Text Text Text Number Date Date Text Text Text Text Text Text Text Number Text Text Text Text Date Date Number Date Date Text Number Number Text Date Date Text Date Date Length 6 25 20 10 1 9 9 8 8 1 1 2 25 25 20 2 9 4 1 1 3 8 8 6 8 8 1 2 2 1 8 8 1 8 8 vii Start Column 1 7 32 52 62 63 72 81 89 97 98 99 101 126 151 171 173 182 186 187 188 191 199 207 213 221 229 230 232 234 235 243 251 252 260 End Column 6 31 51 62 62 71 80 77 96 97 98 100 125 150 170 172 181 185 186 187 190 198 206 212 220 228 229 231 233 234 242 250 251 259 267 Description of Variables Variable Name Health Plan ID Health Plan Name Last Name First Name Middle Initial AHCCCS ID Description Six-digit Contractor ID number that indicates with which Contractor The AHCCCS recipient was enrolled Name of Contractor with which the AHCCCS recipient was enrolled Last name of recipient as listed in AHCCCS system SSN Date of Birth First name of recipient as listed in AHCCCS system Middle initial of recipient as listed in AHCCCS system Nine-digit alpha numeric number assigned to a recipient upon enrollment in AHCCCS Nine digit Social Security number assigned to recipient listed in the Date of members birth MM/DD/YYYY Date of Death The date of death for the AHCCCS recipient (if applicable) Sex One character designating gender of the AHCCCS recipient Marital Status Marital status of AHCCCS recipient Ethnicity Ethnicity of the AHCCCS recipient Street 1 Street address of the AHCCCS recipient Street 2 Additional street address of the AHCCCS recipient City City where the AHCCCS recipient lives State State where the AHCCCS recipient lives Zip Code Zip code where the AHCCCS recipient lives Rate Code The capitation rate code applied to the AHCCCS recipient Current Placement Placement of the AHCCCS recipient Residential Code Code designating facility of residence determined by case management Current Location Type of location where the AHCCCS recipient receives care Enrollment Date Date the recipient was enrolled in the AHCCCS system Disenrollment Date Date the recipient was disenrolled from the AHCCCS system Facility ID Six-digit code identifying the facility in which the recipient was hospitalized during the period and the two-digit location code of the facility Placement Begin Indicates the date that the recipient’s placement in a facility began Date Placement End Date Date that the recipient’s placement in a facility ended viii Eligibility Type The AHCCCS program for which the recipient is eligible Fiscal County Residence County The county paying for services received by the recipient The county in which the recipient resides Medicare Part A Indicates if the recipient is entitled to receive Medicare Part A benefit. Part A Begin Date The date the recipient started participating in Medicare Part A Part A End Date The date that recipient participation in Medicare Part A ended Medicare Part B Part B Begin Date Indicates if the recipient is eligible to participate in Medicare Part B The date that the recipient started participating in Medicare Part B Part B End Date The date that recipient participation in Medicare Part B ended Included condition(s) 250….Diabetes Mellitus • 250.0x….Diabetes Mellitus without mention of complications • 250.1x….Diabetes with ketoacidosis • 250.2x….Diabetes with hyperosmolarity • 250.3x….Diabetes with other coma • 250.4x….Diabetes with renal manifestations • 250.5x….Diabetes with ophthalmic manifestations • 250.6x….Diabetes with neurological manifestations • 250.7x….Diabetes with peripheral circulatory disorders • 250.8x….Diabetes with other specified manifestations • 250.9x….Diabetes with unspecified complications 357….Inflammatory and toxic neuropathy • 357.2x….Polyneuropathy in diabetes 362….Other retinal disorders • 362.0x….Diabetic retinopathy 366….Cataract • 366.41….Diabetic cataract 648….Other current conditions in the mother classifiable elsewhere but complicating pregnancy, childbirth, or the puerperium • 648.0x….Diabetes Mellitus (classifiable to 250) UB-92 Revenue Codes Outpatient/non-acute inpatient: 49X…. Ambulatory Surgical Care 50X…. Outpatient Services ix 51X…. Clinic 52X..... Free-Standing Clinic 53X..... Osteopathic Services 55X..... Skilled Nursing 56X..... Medical Social Services 57X..... Home Health – Home Health Aide 58X..... Home Health – Other Visits 59X..... Home Health – Units of Service 65X…. Hospice Service 66X..... Respite Care (HHA only) 76X..... Treatment/Observation Room 82X..... Hemodialysis – Outpatient or Home 83X..... Peritoneal Dialysis – Outpatient or Home 84X..... Continuous Ambulatory Peritoneal Dialysis (CAPD) - Outpatient or Home 85X..... Continuous Cycling Peritoneal Dialysis (CCPD) 88X..... Miscellaneous Dialysis 92X..... Other Diagnostic Services 94X..... Other Therapeutic Services 96X..... Professional Fees 972….. Professional Fees - Radiology - Diagnosis 973….. Professional Fees - Radiology - Therapeutic 974….. Professional Fees - Radiology – Nuclear Medicine 975….. Professional Fees - Operating Room 976….. Professional Fees - Respiratory Therapy 977...... Professional Fees - Physical Therapy 978.…. Professional Fees - Occupational Therapy 979.…. Professional Fees - Speech Pathology 982….. Outpatient Services 983.…. Clinic 984….. Medical Social Services 985...... EKG 986...... EEG 988….. Consultation 989….. Professional Fees: Private Duty Nurse UB-92 Revenue Codes Outpatient/non-acute inpatient: 10X…. All Inclusive Rate 11X…. Room & Board – Private (Medical or General) 12X…. Room & Board – Semi-Private Two Bed (Medical and General) 13X…. Room & Board – Semi-Private—Three & Four Beds 14X…. Room & Board – Private (Deluxe) 15X…. Room & Board – Ward (Medical or General) 16X…. Room & Board - Other 20X…. Intensive Care x 21X…. Coronary Care 22X…. Special Charges 45X…. Emergency Room 72X…. Labor Room/Delivery 80X…. Inpatient Renal Dialysis 981….. Professional Fees – Emergency Room 987….. Professional Fees –Hospital Visit In conjunction with CPT Codes – HCFA 1500 Outpatient/non-acute inpatient: 92002-92014….General Ophthalmological Services (New & Established Patient) 99201-99205….New Patient: Office or other outpatient visit 99211-99215….Established Patient: Office or other outpatient visit 99217-99220….Observation Care Discharge Services and Initial Observation Care (New or Established Patients 99241-99245….Office or Other Outpatient Consultations (New or Established Patients) 99241-99245….Office or Other Outpatient Consultations (New or Established Patients) 99271-99275….Confirmatory Consultations (New or Established Patients) 99301-99303….Evaluation and Management (New or Established Patients) 99311-99313….Subsequent Nursing Facility Care (New or Established Patients) 99321-99323….Domiciliary Rest Home or Custodial Care Services (New Patient) 99331-99333….Domiciliary Rest Home or Custodial Care Services (Established Patient) 99341-99355….Home Services & Prolonged Services (New or Established Patients) 99381-99387….Preventive Medicine (New Patient) 99391-99397….Preventive Medicine (Established Patient) 99401-99404….Preventive Medicine (Individual Counseling) 99411…………Preventive Medicine - Group Counseling (30 minutes) 99412…………Preventive Medicine - Group Counseling (approx. 60 minutes) 99420-99429….Other Preventive Medicine Services 99499…………Other Evaluation and Management Services CPT Codes Acute inpatient/ED: 99221-99223…..Initial Hospital Care (New or Established Patient) 99231-99233…..Subsequent Hospital Care 99238-99239…..Hospital Discharge Services 99251-99255…..Initial Inpatient Consultations (New or Established Patient) 99261-99263…..Follow-up Inpatient Consultations (Established Patient) 99281-99288…..Emergency Department Services and Physician Direction 99291-99292…..Critical Care Services 99356-99357…..Prolonged Physician Service – Inpatient Setting* xi CPT Code for Hb A1c 83036….Hemoglobin; glycated CPT Codes for identification of Eye Exams 67101….Repair of retinal detachment, one or more sessions; cryotheraphy or diathermy,with or without drainage of subretinal fluid 67105….Repair of retinal detachment, one or more sessions; photocoagulation, with or without drainage of subretinal fluid 67107.…Repair of retinal detachment; scleral buckling (such as lamellar scleral dissection, imbrication or encircling procedure), with or without implant, with or without cryotheraphy, photocoagulation, and drainage of subretinal fluid 67108....Repair of retinal detachment; with vitrectomy, any method, with or without air or gas tamponade, focal endolaser photocoagulation, cryotheraphy, and drainage of subretinal fluid, scleral buckling and/or removal of lens by same technique 67110….Repair of retinal detachment; by injection of air or other gas (eg. Pneumatic retinopexy) 67112.…Repair of retinal detachment; by scleral buckling or vitrectomy, on patient having previous ipsilateral retinal detachment repair(s) using scleral buckling or vitrectomy techniques 67141.…Prophylaxis of retinal detachment (eg. retinal break, lattice degeneration) without drainage, one or more sessions; cryotheraphy, diathermy 67145.…Prophylaxis of retinal detachment (eg. retinal break, lattice degeneration) without drainage, one or more sessions; photocoagulation (laser or xenon arc) 67208….Destruction of localized lesion of retina (eg. macular edema, tumors), one or more session; cryotheraphy, diathermy 67210....Destruction of localized lesion of retina (eg. macular edema, tumors), one or more sessions; photocoagulation 67218….Destruction of localized lesion of retina (eg. macular edema, tumors), one or more session; radiation by implantation of source (includes removal of source) 67227….Destruction of extensive or progressive retinopathy (eg. diabetic retinopathy), one or more sessions; cryotheraphy, diathermy 67228….Destruction of extensive or progressive retinopathy (eg. diabetic retinopathy), one or more sessions; photocoagulation (laser or xenon arc) 92002….Ophthalmological services: medical examination and evaluation with initiation of diagnostic and treatment program; intermediate, new patient 92004….Ophthalmological services: medical examination and evaluation with initiation of diagnostic and treatment program; comprehensive, new patient, one or more visits 92012….Ophthalmological services: medical examination and evaluation with initiation or continuation of diagnostic and treatment program; intermediate, established patient xii 92014.…Ophthalmological services: medical examination and evaluation with initiation or continuation of diagnostic and treatment program; comprehensive, established patient, one or more visits 92019….Ophthalmological examination and evaluation, under general anesthesia, with or without manipulation of globe for passive range of motion or other manipulation to facilitate diagnostic examination; limited 99204….Office or other outpatient visit (45 minutes face-to-face with patient and/or family) 92018….Ophthalmological examination and evaluation, under general anesthesia, with or without manipulation of globe for passive range of motion or other manipulation to facilitate diagnostic examination; complete 99205….Office or other outpatient visit (60 minutes face-to-face with patient and/or family) 99214….Office or other outpatient visit (25 minutes face-to-face with patient and/or family) 99215….Office or other outpatient visit (40 minutes face-to-face with patient and/or family) 99242….Office consultation for new or established patient (30 minutes face-to-face with patient and/or family) 99243….Office consultation for new or established patient (40 minutes face-to-face with patient and/or family) 99244....Office consultation for new or established patient (60 minutes face-to-face with patient and/or family) 99245….Office consultation for new or established patient (80 minutes face-to-face with patient and/or family) ICD-9-CM Codes 14.1…..Diagnostic procedures on retina, choroids, vitreous and posterior chamber 14.2.….Destruction of lesion of retina and choroids 14.3.….Repair of retinal tear 14.4…..Repair of retinal detachment with scleral buckling and implan 14.5.….Other repair of retinal detachment 14.9…...Other operations on retina, choroid, and posterior chamber 95.02….Comprehensive eye examination 95.03….Extended ophthalmologic work-up 95.04….Eye examination under anesthesia 95.11….Fundus photography 95.12….Fluorescein angiography or angioscopy of eye 95.16….P32 and other tracer studies of eye V80.2….Other eye conditions xiii CPT Codes for LDL-C Screening 80061.…Lipid Panel 83715.…Lioprotein, blood; electrophoretic separation and quantitation 83716….Lioprotein, blood; high resolution fractionation and quantitation of lipoprotein cholesterols (eg, electrophoresis, nuclear magnetic resonance, ultracentrifugation) 83721.…Lipoprotein, direct measurement; LDL cholesterol Excluded Condition (s) 251.8…Steroid induced diabetes 256.4…Polycystic Ovaries 648..….Other current conditions in the mother classifiable elsewhere, but complicating pregnancy, childbirth, or the puerperium 648.8x ..Gestational diabetes (classifiable to 790.2) 775……Endocrine and metabolic disturbances specific to the fetus and newborn 775.1x…Neonatal Diabetes Mellitus 790……Nonspecific findings on examination of blood 790.2….Abnormal glucose tolerance test 790.6….Hyperglycemia NOS 962.0….Adrenal and anabolic congeners xiv