Transit Performance Report
FY 2008 (July 1, 2007 through June 30, 2008)

12/19/2008

DECEMBER 2008

Transit Performance Report
Issued: December 2008
TABLE OF CONTENTS
DEFINITIONS.......................3
FIXED ROUTE - BUS ...........4
PARATRANSIT ....................7
VANPOOL............................9
SYSTEM SUMMARY ......... 11

1

See the Operating Funding
Table on page 11 for details.

2

Local operating agencies
include the communities of
Phoenix, Tempe, Glendale, El
Mirage, Surprise, Peoria and
Maricopa County Special
Transportation Services, Sun
City Area Transit System
and the Regional Public
Transportation
Authority
(RPTA). These operating
agencies provide service
in
Avondale,
Goodyear,
Tolleson, Chandler, Mesa,
Gilbert, Paradise Valley, and
Fountain HIlls.

The Transit Performance Report (TPR) is prepared and updated annually
by Valley Metro Regional Public Transportation Authority (RPTA). This
report is developed using input from, and reviewed by, member agencies
and the RPTA Board. The TPR serves as input to Maricopa Association of
Governments’ (MAG) Regional Transportation Plan (RTP) updates and to
RPTA’s new Short Range Transit Plan.
In 2006 RPTA hired a consultant to conduct a Service Efficiency and
Effectiveness Study (SEES). One task of this study was to develop a series
of performance measures. Transit service in the region is made possible
and supported by several funding sources including local city taxes in
many cases.1 The SEES performance measures support the auditing
requirements of Proposition 400 legislation. Proposition 400 authorizes
a half-cent sales tax approved by voters in 2004 that goes towards
freeway, street, transit and light rail improvements. In addition, the SEES
developed initial performance targets that will allow comparison between
performance expectations and actual performance. These performance
measures and performance targets have been incorporated in the TPR.
This report reflects data as reported to RPTA by local operating agencies.2
In fiscal year 2008 (July 1, 2007 to June 30, 2008), there were many changes
affecting transit service. Some of these changes included implementing
several new fixed routes and a new fare policy for fixed routes. During
these same period consumer behavior was heavily influenced by dramatic
increases in vehicle fuel costs which peaked at over $4 per gallon of
gasoline in June. The combination of new service and high gasoline costs
resulted in substantial increases in system ridership with the highest gains
being seen in Circulators and Express routes.
Highlights from FY 06/07 to FY 07/08:
• Fixed route ridership increased by 3.51 percent to an all time high
of 60.2 million.
• Ridership on Express routes increased by almost 11 percent or
155,197 boardings.
• Ridership on Circulators increased by over 74 percent or 2,026,249
boardings.
• Paratransit ridership decreased by over 2 percent or 18,922
boardings.

2 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Definitions
Average Fare: Average fare is the average price a
person pays for a transit trip. It is equal to total fare
revenue collected divided by total boardings.
Boarding: A boarding is known as an unlinked passenger trip. Every time a person boards a vehicle it
is counted as a boarding. For example, if a person
makes a trip involving one transfer, this trip is counted as two boardings.
Circulators: Circulator routes typically serve small
specific areas with short routes that are designed to
provide connections between transportation systems
and other area attractions like employment centers or
schools. Many circulator routes charge no fare.
Consumer Price Index (CPI): This index is used
to measure changes in prices from one period to
another. The CPI is frequently used to adjust base
payments to reflect changes in prices. In this report,
the CPI for all Urban Consumers (CPI-U) which is averaged for all U.S. cities, not adjusted for seasonal
changes, for transportation items with a base period
of 1982-1984=100 was used. The average annual index for FY 06/07 and FY 07/08 were calculated using
the average monthly index from each fiscal year. The
change from the average FY 06/07 index to FY 07/08
index is 6.36 percent.
Express/Bus Rapid Transit (RAPID): Express/Bus
Rapid Transit routes provide higher speed services
by operating within a limited stop and other enhancements. Express/Bus Rapid Transit routes operate on
regional freeways.
Farebox Recovery Ratio: This is the percentage of
total operating cost that is covered by fares collected. It is equal to total fare revenue collected divided
by total operating costs.

uled revenue trip or from starting the next scheduled
revenue trip. In addition, mechanical failures include
failures from mechanical element of the revenue vehicle, because of local agency policy, prevents the
vehicle from completing a scheduled revenue trip or
starting the next revenue trip even though the vehicle
is physically able to continue in revenue service.
Net Vanpool Starts: Calculated by subtracting number of deleted vanpools from the number of new vanpools started.
Operating Cost: The total cost to operate and maintain a transit system including labor, fuel, and maintenance, and administration.
Revenue Hour: A revenue hour is an hour that one
vehicle in revenue service is available to pick up revenue passengers. If ten vehicles are in service for two
hours each, they collectively perform twenty revenue
hours of service.
Revenue Mile: A revenue mile is a mile traveled by
one vehicle in revenue service that is available to pick
up revenue passengers. If ten vehicles are in service
for two miles each, they collectively perform twenty
revenue miles of service.
Revenue Service: Revenue service occurs when a
vehicle is available to the general public and there is
an expectation of carrying passengers who pay the
required fare. Vehicles operated in fare-free service
are also considered in revenue service. Revenue service includes layover/ recovery time, but does not include deadhead (i.e. travel from garage to the start
point of a route), or vehicle maintenance testing.
Rural Routes: Rural routes typically provide connections between rural and urban communities.

Fixed Route: Fixed route bus service typically operates along a designated or “fixed” route with no deviations. Characteristics of this service type include
controlled vehicle frequencies and scheduled passenger stops. In this report, fixed route service comprises Local, Express, Bus Rapid Transit, Circulator,
and Rural Connector routes.

Subsidy per Boarding: Also known as net operating cost per boarding, this is the operating cost per
boarding minus the fare revenue per boarding. This
number indicates the amount of public funding that
is used to make up the difference between the cost
of providing transportation service and the revenue
generated by this service on a per boarding basis.

Local Route: Local routes may operate on either arterial or local collector streets. These are designed to
serve localized trip patterns with one or more cities.

Weekday/Saturday/Sunday Average Daily Boardings: This measures boardings on a typical weekday,
Saturday, or Sunday. This is calculated by dividing
total boardings on a weekday, Saturday or Sunday
by the number weekday, Saturdays or Sundays in the
fiscal year.

Mechanical Failures: Mechanical failure is a failure
of some mechanical element of the revenue vehicle
that prevents the vehicle from completing a sched-

3 • Transit Performance Report FY 2007 2008 (June 30, 2008)

FIXED ROUTE - BUS (System-Wide)
Includes local, Express/BRT, Shuttle/Circulatorn and Rural Routes
Service Additions (July 2007 to June 2008)
REGIONALLY FUNDED
• Implemented new Route 32 - 32nd Street from Washington
Street to Union Hills Drive (replacing the 32nd Street Branch
of Route 3-Van Buren)
• Implemented Route 17A - McDowell, operates on McDowell
Road from Desert Sky Transit Center to Litchfield Road

The service categories and modes being measured in
this interim report, and their accompanying criteria, are
as follows:

Cost Efficiency Effectiveness
Subject

Target Source of Target

Farebox Recovery Ratio

25%

Regional
Fare Policy
recommendation
approved by Board
on September 20,
2007

Operating Cost per
Boarding

$2.49

Baseline from
FY05-06 Fixed
Route average*

Subsidy per Boarding

$1.88

Baseline from
FY05-06 Fixed
Route average*

Operating Cost per
Revenue Mile

$5.32

• Implemented Neighborhood Circulators MARY-Maryvale/
Desert Sky area, SMART-Sunnyslope area, DART-Northwest
Phoenix, and DEER RUN-Desert Ridge area (Phoenix)

Baseline from
FY05-06 Fixed
Route average*

Average Fare

$0.72

Five year timeframe
starting in FY08*

• Implemented Orbit Neighborhood Circulators which include
routes Earth, Jupiter, Mars, Mercury and Venus (Tempe)

Service Effectiveness

SERVICE REDUCTIONS

Subject

Target Source of Target

Annual Increase in
Total Boardings

3%

Service Efficiency
and Effectiveness
Study*

Annual Increase in
Boardings, Weekday,
Saturday, Sunday

3%

Service Efficiency
and Effectiveness
Study*

Avg. Boardings per
Revenue Mile

2.1

Baseline from
FY05-06 Fixed
Route average*

• Implemented new Supergrid route on Glendale Avenue by
extending Route 24 and renaming it Route 70 Glendale/24th Street
• Implemented new Supergrid Route on Chandler Boulevard by
extending Route 156 east to Phoenix - Mesa Gateway Airport
• Implemented new Express Routes 572 - Surprise Park-andRide to Scottsdale Airpark Express and 573-Arrowhead
Towne Center to downtown Phoenix (via Loop 101)
CITY FUNDED
• Implented Route 154 - Greenway on Greenway Road from
51st Avenue to Scottsdale Airport Terminal (Scottsdale)

• Route 534 - Queen Creek Express was eliminated in
August 2007
OTHER
• Beginning July 23, 2007, fares can be purchased online
• New fare policy effective December 1, 2007 which included:
o Purchasing All-day passes directly from the farebox,
o Transitioning to a rolling system for monthly passes
offering unlimited use for 31 days, beginning on the first
day of use
o Availability of three- and seven-day passes
o No longer issuing transfer slips. Passengers may pay the
appropriate cash fare for each boarding or purchase allday passes to transfer between routes.

*Approved by RPTA Board in June 2007 and where appropriate
inflated using CPT-U for transportation items.

• Implemented new fareboxes in December 2007
4 • Transit Performance Report FY 2007 2008 (June 30, 2008)

FIXED ROUTE BUS (System-Wide)
Cost Efficiency/Effectiveness - Performance Results

Farebox Recovery Ratio

Operating Cost per Boarding

$3.05
$2.62
$2.29

23.7%

24.2%

2006

2007

Target $2.49 (2008)

22.4%

Target 25%

2006

2008

2007

2008

This ratio dropped by over seven percent.
Implentation of new service accounts for
operating cost increasing faster than fare
revenue. In addition, many of the new routes
were circulators that charge no fare.

Rising fuel costs and fewer boardings per
revenue mile contributed to operating costs
increasing faster than boardings.

Subsidy per Boarding

Operating Cost per Revenue Mile
$6.00

$4.90

$5.28

$5.61

2006

2007

2008

Target $5.32 (2008)

$3.00
$2.37

$2.50
$2.00

$1.99
$1.75

Target $1.88 (2008)

$1.50
$1.00
$0.50
$0.00
2006

2007

2008

The net operating cost per boarding increased
due to increasing operating cost and fewer
boardings per revenue mile.

Rising fuel costs and implementation of new
service helps explain operating cost increasing
faster than revenue miles.

Average Fare

$0.64

$0.68

Target $0.72 (2008)

$0.54

Average fare increased slightly from the previous year.
2006

2007

2008

5 • Transit Performance Report FY 2007 2008 (June 30, 2008)

FIXED ROUTE BUS (System-Wide)
Service Effectiveness - Performance Results

Total Fixed Route Boardings

Annual Increase/Decrease
in Total Boardings1

Annual Increase/Decrease in
Weekday Average Boardings

65 million
64 million
63 million
5.0%

62 million
61 million

3.3%

60,227,104

60 million
59 million

Target 3%

3.5%
58,858,166

Target 3%

58,184,595

58 million
57 million

-

56 million

-

55 million
2006

2007

-1.9%

-

2008

2006

-1.1%
2006

This includes local, express/BRT,
shuttle/circulator, and rural routes.

2008

2008

Boardings increased from the previous
year in part from implementing new
service and other service maturing.

Annual Increase/Decrease in
Saturday Average Boardings
10%

2007

2007

Annual Increase/Decrease in
Sunday Average Boardings

Boardings on a typical
weekday increased from
the previous year.

Boardings per Revenue Mile

12.1%

12%
11%

2.15

2.01

Target 2.1
1.84

6.4%

3.8%

Target 3%
Target 3%
2006
-2.7%
2006

2007

-

2008

Boardings on a typical Saturday
increased from the previous year
and faster than weekday service.

1

2007

2008

-1.0%
2006

2007

2008

Boardings on a typical Sunday
increased from the previous year
and faster than weekday service.

New service helps explain why
revenue miles increased faster
than boardings. Rideship on
new bus routes takes a while
to develop.

Annual increases or decreases in weekday, Saturday or Sunday average daily boardings may not
match changes in annual total boardings. This difference is due to the number of weekdays, Saturdays
and Sundays/Holidays changing from year to year.

6 • Transit Performance Report FY 2007 2008 (June 30, 2008)

PARATRANSIT
Service Changes
No service changes to report.

The service categories and modes being measured in this
interim report, and their accompanying criteria, are as follows:
Cost Efficiency Effectiveness
Subject

Target

Source of Target

Farebox Recovery Ratio

5%

Baseline from FY0506 Dial-a-Ride system
average*

Operating Cost per
Boarding

$30.61

Baseline from FY0506 Dial-a-Ride system
average*

Subsidy per Boarding

$29.12

Baseline from FY0506 Dial-a-Ride system
average*

Operating Cost per
Revenue Hour

$53.92

Baseline from FY0506 Dial-a-Ride system
average*

Subject

Target

Source of Target

Annual Increase in
Total Boardings

3%

Service Efficiency and
Effectiveness Study

Boardings per
Revenue Hour

1.76

Baseline from FY0506 PMAS Dial-a-Ride
system average*

ADA On-time Performance

90%

Service Efficiency and
Effectiveness Study

Service Effectiveness

*Approved by RPTA Board in June 2007 and where appropriate
inflated using CPT-U for transportation items.

7 • Transit Performance Report FY 2007 2008 (June 30, 2008)

PARATRANSIT
Cost Efficiency/Effectiveness - Performance Results

Farebox Recovery Ratio

Operating Cost per Boarding
$35.33

$35.00

$35.00
4.9%

4.4%

Target 5%
4.0%

$31.97

$30.00

Target $30.61
(2008)

$25.00

Subsidy per Boarding
$30.56

$33.90

$30.00

Target $29.12
(2008)

$25.00

$20.00

$20.00

$15.00
$15.00
$10.00
$10.00

$5.00

$5.00

$0.00
2006

2007

2006

2008

This ratio decreased slightly
from the previous year.

$0.00

Annual Increase/Decrease
in Total Boardings

2006

2007

2008

The net operating cost increased beyond the 2008 target
due to higher fuel costs and
lower fare revenues.

Boardings per Revenue Hour

5%

$59.04

Target $53.92
(2008)

$50.30

2008

Operating cost increased in part from
high fuel prices while total boardings
decreased.

Operating Cost per Revenue Hour

$55.46

2007

1.76

1.73

4%

1.67

Target 1.76

3.1%

3%
2%
1%
0%
-1%

-1.71%
-2.05%

2006

2007

2006

-2%

2008

-3%

Operating costs increased faster
than revenue hours.

2006

2007

2008

Total boardings decreased
by over two percent.

2007

Boardings per revenue hour
decreased slightly and was
slightly below the target.

ADA On-Time Performance
95.39%

94.73%

89.8%

2006

Target 90%

2007

2008

The Americans with Disabilities Act (ADA) of 1990 is federal
law which prohibits discrimination against persons with
disabilities in many areas, including public transportation.
On-time performance measures how many ADA boardings
occurred within 30 minutes of the pick-up time given to the
passenger at the time of their reservation. Performance exceeded the target by nearly 5 percent.

8 • Transit Performance Report FY 2007 2008 (June 30, 2008)

2008

VANPOOL
The service categories and modes being measured in this
interim report, and their accompanying criteria, are as follows:

Service Changes
No service changes to report.

Cost Efficiency Effectiveness
Subject

Target

Source of Target

Farebox Recovery
Ratio

100%

Baseline from fiscal year 05-06
PMAS Vanpool average*

Operating Cost per
Boarding

$1.82

Baseline from fiscal year 05-06
PMAS Vanpool average*

$0

Baseline from fiscal year 05-06
PMAS Vanpool average*

Operating Cost per
Revenue Mile

$0.49

Baseline from fiscal year 05-06
PMAS Vanpool average*

Average Fare

$1.96

Baseline from fiscal year 05-06
PMAS Vanpool average*

Target

Source of Target

Subsidy per Boarding

Service Effectiveness
Subject
Annual Increase in
Total Boardings

0%

Baseline from fiscal year 05-06
PMAS Vanpool average*

Boardings per
Revenue Hour

.27

Baseline from fiscal year 05-06
PMAS Vanpool average*

Net Van Pool Starts

24

2003 Regional Transportation
Plan

*Approved by RPTA Board in June 2007 and where appropriate
inflated using CPT-U for transportation items.

9 • Transit Performance Report FY 2007 2008 (June 30, 2008)

VANPOOL
Cost Efficiency/Effectiveness - Performance Results

Farebox Recovery Ratio
116.00%

Operating Cost per Boarding

115%

$1.85

114.00%

Target $1.82 (2008)

$1.80

112.00%

111.3%

$1.75

110.00%

$1.70

$1.70

108.00%

107.9%

$1.69

$1.65
$1.63

106.00%

$1.60

104.00%

$1.55

102.00%

$1.50

2006

2007

2006

Target 100%

100.00%
2008

2007

2008

Fare revenue increased faster than cost.

Operating cost per boarding rose slightly
compared to the last reporting year but is
still below the target.

Subsidy per Boarding

Operating Cost per Revenue Mile

$0.30
$0.20
$0.10

Target $0.00

$0.00

$0.46

-$0.10
-$0.20

$0.44

$0.45

2007

2008

Target $0.46

$ -0.13
$ -0.19
$ -0.24

-$0.30
2006

2007

2008

This means that fare revenue exceeded
operating cost.

Total Vanpool Boardings

2006

Operating cost per revenue mile increased slightly from
the previous year and is still ahead of the target.

Net Vanpool Starts
70

1.5 million

1,478,148
1,418,466

60
60

1.4 million
50
1.3 million

44
1,270,416

40

1.2 million

30

1.1 million

Target 24

19

20
10

1.0 million
2006

2007

2008

0
2006

Vanpool boardings continued to increase.

2007

2008

The net number of vanpools exceeded
the target by 20 vehicles.

10 • Transit Performance Report FY 2007 2008 (June 30, 2008)

SYSTEM SUMMARY
Performance Indicator

Fixed Route Paratransit

Farebox Recovery

Vanpool

System Total

22.3%

4.0%

111.3%

20.7%

Operating Cost per Boarding

$3.05

$35.33

$1.69

$3.49

Subsidy per Boarding

$2.37

$33.90

-$0.19

$2.76

Operating Cost per Revenue Mile

$5.61

$4.24

$0.45

$4.76

Average Fare

$0.68

$1.43

$1.88

$0.72

60,227,104

903,868

1,478,148

62,609,120

1.84

0.12

0.26

1.36

Total Boardings
Boardings per Revenue Mile

SOURCE OF OPERATING FUNDING
Total
Operating
Costs
Local/
Supergrid
Express/RAPID
Circulator
Rural
Paratransit
Vanpool
Total

Total Fare
Revenue

Net Costs

$157,590,613 $39,295,207 $118,295,406

Percentage
Regionally
Funded

Percentage
Locally
Funded

$13,181,527 $105,113,879

11.1%

88.9%

Regionally
Provided
Funds1

Locally
Provided
Funds2

$9,009,948

$1,728,848

$7,281,100

$6,893,049

$388,051

94.7%

5.3%

$16,583,308

$29,152

$16,554,156

$0

$16,554,156

0.0%

100.0%

$625,572

$38,190

$587,382

$587,382

$0

100.0%

0.0%

$31,936,477

$1,292,611

$30,643,866

$7,265,814

$23,378,052

23.7%

76.3%

$2,449,972

$2,781,438

$0

$0

$0

0.0%

0.0%

$27,927,772 $145,102,672

17.7%

83.9%

$218,195,890

$45,165,446 $173,030,444

1

Regionally Provided Funds are funds that RPTA is responsible for securing. These include FTA Section 5311, PTF,
and associated Capital Maintenance.

2

Locally Provided Funds are funds that local municipalities are responsible for securing. These include funds and
associated Capital Maintenance.

11 • Transit Performance Report FY 2007 2008 (June 30, 2008)

FY 2008 Transit Performance Report
System Wide Total
July 1, 2007 through June 30, 2008
Total
Boardings

Total
Wheelchairs
Boardings

Total
Revenue
Hours

Total
Revenue
Miles

60,153,649
903,868
1,478,148
62,535,665

1,277,206
192,507
NR
1,469,713

1,988,847
540,907
115,100
2,644,854

32,755,717
7,533,814
5,603,997
45,893,528

Total Fare
Revenue

Total
Operating
Cost

Total
Security
Incidents (1)

Total
Safety
Incidents (1)

Fixed Route
Dial-a-Ride
Vanpool
Total

$41,091,397
$1,292,611
$2,781,438
$45,165,446

$183,809,441
$31,936,477
$2,499,972
$218,245,890

23
NR
NR
23

102
NR
NR
102

System

Percentage
On-Time
Performance

System
Fixed Route
Dial-a-Ride
Vanpool
Total

System

Fixed Route
Dial-a-Ride (1)

92.07%
89.90%

Vanpool
Total

NA
90.98%

(1) Not all fixed route service reported safety and security incidents and no DAR system reported these
indicators.

12 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Service Efficiency
Farebox Recovery Ratio

System

FY 05/06
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

Fixed Route
Dial-a-Ride
Vanpool
Total

23.67%
4.88%
107.89%
21.70%

24.24%
4.41%
115.00%
22.20%

22.36%
4.05%
111.26%
20.69%

-7.76%
-8.32%
-3.25%
-6.78%

FY 05/06
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

$2.29
$28.55
$1.70
$2.68

$2.62
$31.97
$1.63
$3.05

$3.06
$35.33
$1.69
$3.49

16.46%
10.50%
4.08%
14.51%

FY 05/06
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

$1.75
$27.16
-$0.13
$2.10

$1.99
$30.56
-$0.24
$2.37

$2.37
$33.90
-$0.19
$2.77

19.35%
10.93%
-21.87%
16.72%

FY 05/06
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

$4.90
$3.41
$0.46
$4.09

$5.28
NR
$0.44
$5.40

$5.61
$4.24
$0.45
$4.76

6.24%
-----1.89%
-11.92%

Operating Cost per Boarding

System
Fixed Route
Dial-a-Ride
Vanpool
Total

Subsidy (Net Operating Cost) per Boarding

System
Fixed Route
Dial-a-Ride
Vanpool
Total
Cost per Revenue Mile

System
Fixed Route
Dial-a-Ride (1)
Vanpool
Total

(1) In FY 06/07, no DAR system reported revenue miles.

13 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Cost per Revenue Hour

System
Fixed Route
Dial-a-Ride
Vanpool
Total

FY 05/06
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

$68.32
$50.30
$18.30
$62.41

$77.65
$55.46
$17.51
$70.15

$92.42
$59.04
$21.72
$82.52

19.03%
6.46%
24.02%
17.63%

FY 05/06
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

$0.54
$1.39
$1.83
$0.58

$0.64
$1.41
$1.87
$0.68

$0.68
$1.43
$1.88
$0.72

7.42%
1.31%
0.69%
6.74%

FY 05/06
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

58,858,166
938,879
1,270,416
61,067,461

58,184,595
922,790
1,418,466
60,525,851

60,153,649
903,868
1,478,148
62,535,665

3.38%
-2.05%
4.21%
3.32%

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

2.01
NR
0.27
1.77

1.84
0.12
0.26
1.36

-8.78%
------2.11%
-23.08%

Average Fare

System
Fixed Route
Dial-a-Ride
Vanpool
Total

Service Effectiveness
Total Boardings

System
Fixed Route
Dial-a-Ride
Vanpool
Total

Boardings per Revenue Mile

System

FY 05/06
Total

Fixed Route
2.14
Dial-a-Ride (1)
0.12
Vanpool
0.27
Total
1.52
(1) In FY 06/07, no DAR system reported revenue miles.

14 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Safety Incidents per 100,000 Boardings

System
Fixed Route
Dial-a-Ride
Vanpool
Total

FY 05/06
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

NR
NR
NR
------

NR
NR
NR
------

0.17
NR
NR
0.16

---------------------

FY 05/06
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

NR
NR
NR
------

NR
NR
NR
------

0.04
NR
NR
0.04

---------------------

Security Incidents per 100,000 Boardings

System
Fixed Route
Dial-a-Ride
Vanpool
Total

15 • Transit Performance Report FY 2007 2008 (June 30, 2008)

FY 2008 Annual Transit Performance Report
Fixed Route- By Service Type
July 1, 2007 through June 30, 2008

Total
Boardings

Total
Wheelchairs
Boardings

Total
Bicycles

Total
Revenue
Hours

53,871,409
1,590,092
4,678,106
14,042
60,153,649

248,042
2,266
50,677
195
301,180

1,243,654
15,342
17,884
326
1,277,206

1,631,189
63,053
286,798
7,807
1,988,847

Total
Revenue
Miles

Percentage
On-Time
Performance

Weekday
Average
Daily Boardings

Total
Operating
Cost

Local
Express

27,732,817
1,470,833

90.44%
95.96%

179,407
6,236

$157,590,613
$9,009,948

Circulator
Rural (1)
Total

3,338,226
213,841
32,755,717

94.05%
NR
92.07%

17,387
50
203,080

$16,583,308
$625,572
$183,809,441

Service Type

Total Fare
Revenue

Total Number
of Mechanical
Failures

Local
Express
Circulator (2)
Rural (1)
Total

$39,295,207
$1,728,848
$29,152
$38,190
$41,091,397

1,053
37
90
NR
1,180

Service Type
Local
Express
Circulator
Rural
Total

Service Type

(1) Rural service did not track on-time performance or vehicle failures.
(2) Only GUS routes charged fare.

16 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Service Efficiency
Farebox Recovery Ratio

Service Type
Local
Express
Circulator
Rural
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

25.02%
30.86%
0.30%
5.23%
24.24%

24.93%
19.19%
0.18%
6.10%
22.36%

-0.36%
-37.82%
-41.42%
16.83%
-7.76%

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

$2.58
$4.78
$2.22
$54.87
$2.62

$2.93
$5.67
$3.54
$44.55
$3.06

13.50%
18.65%
59.53%
-18.80%
16.46%

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

$1.93
$3.30
$2.22
$52.00
$1.99

$2.20
$4.58
$3.54
$41.83
$2.37

13.63%
38.67%
59.73%
-19.56%
19.35%

Operating Cost per Boarding

Service Type
Local
Express
Circulator
Rural
Total

Subsidy (Net Operating Cost) per Boarding

Service Type
Local
Express
Circulator
Rural
Total

17 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Cost per Revenue Mile

Service Type
Local
Express
Circulator
Rural
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

$5.33
$5.82
$4.39
$2.60
$5.28

$5.68
$6.13
$4.97
$2.93
$5.61

6.70%
5.32%
13.17%
12.31%
6.24%

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

$78.48
$125.22
$46.40
$76.19
$77.65

$96.61
$142.89
$57.82
$80.13
$92.42

23.10%
14.12%
24.61%
5.17%
19.03%

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

$0.65
$1.47
$0.01
$2.87
$0.64

$0.73
$1.09
$0.01
$2.72
$0.68

13.09%
-26.22%
-6.55%
-5.14%
7.42%

Cost per Revenue Hour

Service Type
Local
Express
Circulator
Rural
Total
Average Fare

Service Type
Local
Express
Circulator
Rural
Total

18 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Service Effectiveness
Total Boardings

Service Type
Local
Express
Circulator
Rural
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

54,014,676
1,434,895
2,725,312
9,712
58,184,595

53,871,409
1,590,092
4,678,106
14,042
60,153,649

-0.27%
10.82%
71.65%
44.58%
3.38%

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

178,959
5,846
8,766
39
193,610

179,407
6,236
17,387
50
203,080

0.25%
6.66%
98.36%
29.59%
4.89%

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

95,978
-----2,043
-----98,021

95,328
-----8,606
23
103,958

-0.68%
-----321.17%
-----6.06%

Weekday Average Boardings

Service Type
Local
Express
Circulator
Rural
Total

Saturday Average Boardings

Service Type
Local
Express
Circulator
Rural
Total

19 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Sunday/Holiday Average Boardings

Service Type

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

55,509
-----1,631
-----57,141

53,693
-----7,123
-----60,816

-3.27%
-----336.60%
-----6.43%

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

2.07
1.22
1.98
0.05
2.01

1.94
1.08
1.40
0.07
1.84

-5.99%
-11.23%
-29.06%
38.32%
-8.78%

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

90.99%
92.50%
95.09%
NR
91.55%

90.44%
95.96%
94.05%
NR
92.07%

-0.60%
3.74%
-1.09%
-----0.57%

FY 07/08
Total

FY 07 to FY 08
% Change

40.26
4.24
12.62
0.00
27.57

------------------------------------

Local
Express
Circulator
Rural
Total
Boardings per Revenue Mile

Service Type
Local
Express
Circulator
Rural
Total
On-Time Performance

Service Type
Local
Express
Circulator
Rural
Total

Mechanical Failures per 100,000 vehicle miles

Service Type
Local
Express
Circulator
Rural
Total

FY 06/07
Total

20 • Transit Performance Report FY 2007 2008 (June 30, 2008)

FY 2008 Annual Transit Performance Report
Fixed Route- By Contract Administrator
July 1, 2007 through June 30, 2008

Contract Administrator
Glendale (1)
Phoenix
RPTA
Scottsdale
Tempe
Total

Contract Administrator
Glendale
Phoenix
RPTA
Scottsdale (2)
Tempe
Total

Contract Administrator

Total
Boardings

Total
Wheelchairs
Boardings

Total
Bicycles

Total
Revenue
Hours

110,941
44,470,595
7,908,819
310,545
7,352,749
60,153,649

1,843
200,242
33,300
1,320
64,475
301,180

739
870,827
278,493
0
127,147
1,277,206

8,858
1,077,671
377,267
48,240
476,811
1,988,847

Total
Revenue
Miles

Percentage
On-Time
Performance

Weekday
Average
Daily Boardings

Total
Operating
Cost

110,005
20,440,641
6,218,876
0
5,986,195
32,755,717

95.00%
91.47%
95.65%
95.00%
89.65%
92.07%

354
149,234
27,302
845
25,346
203,080

$176,574
$124,523,738
$29,928,456
$2,400,000
$26,780,673
$183,809,441

Total Fare
Revenue

Total Number
of Mechanical
Failures

Glendale
$28,701
4
Phoenix (3)
$32,310,008
NR
RPTA
$5,443,246
216
Scottsdale (3)
$0
NR
Tempe
$3,309,442
960
Total
$41,091,397
1,180
(1) Includes data for Luke Link that operated July 1, 2007 to July 22, 2007.
(2) Did not track revenue miles.
(3) Did not report mechanical failures.

21 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Service Efficiency
Farebox Recovery Ratio

Contract Administrator
Glendale
Phoenix
RPTA
Scottsdale (1)
Tempe
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

13.42%
26.98%
20.19%
0.00%
16.22%
24.24%

16.25%
25.95%
18.19%
0.00%
12.36%
22.36%

21.11%
-3.84%
-9.93%
-------23.82%
-7.76%

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

Operating Cost per Boarding

Contract Administrator
Glendale
Phoenix
RPTA
Scottsdale
Tempe
Total

$1.91
$2.46
$3.32
$6.86
$2.86
$2.62

$1.59
$2.80
$3.78
$7.73
$3.64
$3.06

-16.71%
13.97%
13.93%
12.58%
27.20%
16.46%

Subsidy (Net Operating Cost) per Boarding

Contract Administrator
Glendale
Phoenix
RPTA
Scottsdale
Tempe
Total
(1) Operated service that is fare free.

FY 06/07
Total
$1.65
$1.79
$2.65
$6.86
$2.40
$1.99

FY 07/08
Total
$1.33
$2.07
$3.10
$7.73
$3.19
$2.37

FY 07 to FY 08
% Change
-19.43%
15.59%
16.79%
12.58%
33.06%
19.35%

22 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Cost per Revenue Mile

Contract Administrator

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

$1.61
$6.09
$4.81
NR
$4.47
$5.61

-6.88%
3.52%
18.13%
-------3.20%
6.24%

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

$22.36
$92.85
$58.94
$55.80
$53.52
$77.65

$19.93
$115.55
$79.33
$49.75
$56.17
$92.42

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

$0.26
$0.73
$0.69
0.00%
$0.45
$0.68

0.87%
9.59%
2.62%
--------3.10%
7.42%

Glendale
Phoenix
RPTA
Scottsdale (1)
Tempe
Total

$1.72
$5.88
$4.07
$8.59
$4.34
$5.28

Cost per Revenue Hour

Contract Administrator
Glendale
Phoenix
RPTA
Scottsdale
Tempe
Total

-10.87%
24.45%
34.59%
-10.84%
4.94%
19.03%

Average Fare

Contract Administrator

Glendale
Phoenix
RPTA
Scottsdale
Tempe
Total
(1) Did not track revenue miles in FY 07/08.

$0.26
$0.66
$0.67
0.00%
$0.46
$0.64

23 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Service Effectiveness
Total Boardings
FY 06/07
Total

Contract Administrator
Glendale (1)
Phoenix
RPTA
Scottsdale
Tempe
Total

227,702
44,101,320
6,772,065
274,961
6,808,547
58,184,595

FY 07/08
Total
110,941
44,470,595
7,908,819
310,545
7,352,749
60,153,649

FY 07 to FY 08
% Change
-51.28%
0.84%
16.79%
12.94%
7.99%
3.38%

Weekday Average Boardings

Contract Administrator

FY 06/07
Total

FY 07/08
Total

Glendale
Phoenix
RPTA
Scottsdale (2)
Tempe
Total

745
147,666
23,546
NR
21,652
193,610

354
149,234
27,302
845
25,346
203,080

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change
-52.55%
1.06%
15.95%
-------17.06%
4.89%

Saturday Average Boardings

Contract Administrator

FY 07 to FY 08
% Change

Glendale
367
235
-35.86%
Phoenix
72,204
73,247
1.45%
RPTA
11,579
13,010
12.36%
Scottsdale (2)
NR
953
-------Tempe
13,871
16,511
19.03%
Total
98,021
103,958
6.06%
(1) Glendale's ridership decreased due to Luke Link becoming new Route 70-Glendale/24th St
and not due to an actual decrease in ridership.
(2) Did not report weekday and Saturday average daily boardings in FY 06/07.

24 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Sunday/Holiday Average Boardings

Contract Administrator
Glendale (1)
Phoenix
RPTA
Scottsdale (2)
Tempe
Total

FY 06/07
Total
285
43,976
3,542
NR
9,337
57,141

FY 07/08
Total
155
44,186
4,581
773
11,120
60,816

FY 07 to FY 08
% Change
-45.59%
0.48%
29.34%
-------19.09%
6.43%

Boardings per Revenue Mile

Contract Administrator
Glendale (1)
Phoenix
RPTA
Scottsdale (3)
Tempe
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

1.01
2.18
1.27
NR
1.23
1.84

11.80%
-9.17%
3.69%
--------18.87%
-8.78%

FY 07/08
Total

FY 07 to FY 08
% Change

0.90
2.40
1.23
1.25
1.51
2.01

Boardings per Revenue Hour (Express Routes only)

Contract Administrator

FY 06/07
Total

Phoenix
33.64
34.64
2.98%
RPTA
15.87
17.40
9.67%
Tempe
16.49
15.94
-3.30%
Total
26.22
25.22
-3.82%
(1) Glendale's ridership decreased due to Luke Link becoming new Route 70-Glendale/24th St
and not due to an actual decrease in ridership.
(2) Did not report Sunday average daily boardings in FY 06/07.
(3) Did not track revenue miles in FY 07/08.

25 • Transit Performance Report FY 2007 2008 (June 30, 2008)

On-Time Performance

Contract Administrator
Glendale
Phoenix
RPTA
Scottsdale
Tempe
Total

FY 06/07
Total

FY 07/08
Total

FY 07 to FY 08
% Change

NR
92%
95%
99%
88%
92%

95%
91%
96%
95%
90%
92%

--------0.73%
0.23%
-4.04%
1.89%
0.57%

FY 07/08
Total

FY 07 to FY 08
% Change

Mechanical Failures per 100,000 vehicle miles (1)

Contract Administrator

FY 06/07
Total

Glendale
NR
3.93
Phoenix
NR
NR
RPTA
NR
9.76
Scottsdale
NR
NR
Tempe
NR
15.17
Total
NR
4.24
(1) Many administrators did not report mechanical failures in FY 07/08.

-------------------------------------------------

26 • Transit Performance Report FY 2007 2008 (June 30, 2008)

FY 2008 Annual Transit Performance Report
Fixed Route- By Service Provider
July 1, 2007 through June 30, 2008

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

Total
Boardings

Total
Wheelchairs
Boardings

Total
Bicycles

Total
Revenue
Hours

10,808
310,545
14,094,101
110,941
360,630
47,272
30,015,864
7,850,739
7,352,749
60,153,649

161
1,320
59,429
1,843
240
128
140,573
33,011
64,475
301,180

159
0
267,536
739
2,074
597
601,217
277,737
127,147
1,277,206

5,310
48,240
170,835
8,858
25,246
9,795
881,590
362,162
476,811
1,988,847

Percentage
Weekday
On-Time
Average
Performance Daily Boardings

Total
Operating
Cost

Total
Revenue
Miles
143,036
NR
5,081,424
110,005
519,291
255,792
14,839,927
5,820,048
5,986,195
32,755,717

NR
95%
89%
95%
95%
100%
93%
95%
90%
92%

38
845
47,209
354
1,167
185
100,858
27,079
25,346
203,080

27 • Transit Performance Report FY 2007 2008 (June 30, 2008)

$391,728
$2,400,000
$30,405,573
$176,574
$1,186,994
$1,846,928
$92,931,171
$27,689,800
$26,780,673
$183,809,441

Service Provider

Total Fare
Revenue (1)

Total Number
of Mechanical
Failures (2)

Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

$29,886
-------$9,594,897
$28,701
-------$48,975
$22,715,111
$5,364,385
$3,309,442
$41,091,397

NR
NR
NR
4
NR
0
NR
216
960
1,180

Service Efficiency
Farebox Recovery Ratio

Service Provider
Ajo Transportation
Atypical Transportation
First Transit (3)
City of Glendale
Laidlaw (4)
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 06/07
Total
7.20%
0.00%
-------9.72%
24.56%
-------2.62%
27.89%
20.75%
16.08%
24.24%

FY 07/08 FY 07 to FY 08
Total
% Change
7.63%
0.00%
31.56%
16.25%
--------------2.65%
24.44%
19.37%
12.36%
22.36%

5.97%
--------------67.23%
--------------1.34%
-12.37%
-6.63%
-23.13%
-7.76%

(1) Aypical Transportation and MV Transportation operate circulator routes which charge no fare.
(2) Most fixed route service providers did not report vehicle failures.
(3) First Transit began operating in FY 07/08.
(4) Laidlaw did not operate after FY 06/07.

28 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Operating Cost per Boarding

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
Laidlaw
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 06/07
Total
$41.60
$6.86
-------$1.91
$3.11
$3.43
$94.80
$2.33
$3.22
$2.90
$2.62

FY 07/08 FY 07 to FY 08
Total
% Change
$36.24
$7.73
$2.16
$1.59
-------$3.29
$39.07
$3.10
$3.53
$3.64
$3.06

-12.88%
12.58%
--------16.85%
--------3.94%
-58.79%
32.98%
9.69%
25.74%
16.46%

Subsidy (Net Operating Cost) per Boarding

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
Laidlaw
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 06/07
Total
$38.61
$6.86
-------$1.73
$2.35
$3.43
$92.32
$1.68
$2.55
$2.43
$1.99

FY 07/08 FY 07 to FY 08
Total
% Change
$33.48
$7.73
$1.48
$1.33
-------$3.29
$38.03
$2.34
$2.84
$3.19
$2.37

-13.29%
12.58%
--------22.86%
--------3.94%
-58.80%
39.34%
11.60%
31.31%
19.35%

29 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Cost per Revenue Mile

Service Provider
Ajo Transportation
Atypical Transportation (1)
First Transit
City of Glendale
Laidlaw
MV Transportation
ValuTrans (2)
Veolia Phoenix
Veolia RPTA (3)
Veolia Tempe
Total

FY 06/07
Total
$2.31
$8.59
-------$1.93
$4.72
$2.46
$3.12
$6.33
$4.13
$4.34
$5.28

FY 07/08 FY 07 to FY 08
Total
% Change
$2.74
NR
$5.98
$1.61
-------$2.29
$7.22
$6.26
$4.76
$4.47
$5.61

18.31%
---------------16.66%
--------7.18%
131.33%
-1.03%
15.26%
3.20%
6.24%

Cost per Revenue Hour

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
Laidlaw
MV Transportation
ValuTrans (2)
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 06/07
Total
$66.84
$55.80
-------$24.64
$77.98
$47.55
$93.47
$97.59
$58.61
$53.60
$77.65

FY 07/08 FY 07 to FY 08
Total
% Change
$73.77
$49.75
$177.98
$19.93
-------$47.02
$188.55
$105.41
$76.46
$56.17
$92.42

10.37%
-10.84%
--------19.10%
--------1.13%
101.72%
8.02%
30.45%
4.78%
19.03%

(1) Atypical Transportation did not track revenue miles in FY 07/08.
(2) ValuTrans began operating Express routes 572 and 573 in FY 2007/08.
(3) FY 06/07 revenue miles were corrected and the corrected cost per revenue mile is $4.65.

30 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Average Fare

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
Laidlaw
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 06/07
Total
$3.00
$0.00
-------$0.19
$0.76
$0.00
$2.48
$0.65
$0.67
$0.47
$0.64

FY 07/08 FY 07 to FY 08
Total
% Change
$2.77
$0.00
$0.68
$0.26
-------$0.00
$1.04
$0.76
$0.68
$0.45
$0.68

-7.68%
--------------39.06%
---------------58.24%
16.54%
2.41%
-3.34%
7.42%

Service Effectiveness
Total Boardings

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
Laidlaw
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 06/07
Total
7,291
274,961
-------97,681
6,713,015
330,546
2,421
37,187,780
6,736,074
6,834,826
58,184,595

FY 07/08 FY 07 to FY 08
Total
% Change
10,808
310,545
14,094,101
110,941
-------360,630
47,272
30,015,864
7,850,739
7,352,749
60,153,649

48.24%
12.94%
-------13.57%
-------9.10%
1852.58%
-19.29%
16.55%
7.58%
3.38%

31 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Weekday Average Boardings

Service Provider
Ajo Transportation
Atypical Transportation (1)
First Transit
City of Glendale
Laidlaw
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 06/07
Total
29
NR
-------312
21,807
1,089
10
125,203
23,422
21,738
193,610

FY 07/08 FY 07 to FY 08
Total
% Change
38
845
47,209
354
-------1,167
185
100,858
27,079
25,346
203,080

31.17%
--------------13.22%
-------7.19%
1752.04%
-19.44%
15.61%
16.60%
4.89%

Saturday Average Boardings

Service Provider

FY 06/07
Total

FY 07/08 FY 07 to FY 08
Total
% Change

Ajo Transportation
0
23
-------Atypical Transportation (2)
NR
953
-------First Transit
-------23,617
-------City of Glendale
177
235
32.80%
Laidlaw
12,938
--------------MV Transportation
583
718
23.23%
ValuTrans (3)
---------------------Veolia Phoenix
58,872
48,912
-16.92%
Veolia RPTA
11,534
12,987
12.60%
Veolia Tempe
13,916
16,511
18.65%
Total
98,021
103,958
6.06%
(1) Atypical Transportation did not track Average weekday boardings in FY 06/07.
(2) Atypical Transportation did not track Average Saturday boardings in FY 06/07.
(3) ValuTrans did not operate Saturday service.

32 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Sunday/Holiday Average Boardings

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
Laidlaw
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 06/07
Total (1)
-------NR
-------147
7,511
365
-------36,239
3,507
9,372
57,141

FY 07/08 FY 07 to FY 08
Total (1)
% Change
-------773
14,029
155
-------436
-------29,721
4,581
11,120
60,816

---------------------5.92%
-------19.36%
--------17.98%
30.63%
18.65%
6.43%

Boardings per Revenue Mile

Service Provider
Ajo Transportation
Atypical Transportation (2)
First Transit
City of Glendale
Laidlaw
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 06/07
Total
0.06
1.25
-------1.01
1.52
0.72
0.03
2.72
1.28
1.50
2.01

FY 07/08 FY 07 to FY 08
Total
% Change
0.08
NR
2.77
1.01
-------0.69
0.18
2.02
1.35
1.23
1.84

35.81%
--------------0.23%
--------3.36%
461.31%
-25.58%
5.08%
-17.93%
-8.78%

(1) Some service providers did not operate Sunday service.
(2) Atypical Transportation did not report revenue miles in FY 07/08.

33 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Boardings per Revenue Hour (Express Routes only)

Service Provider
First Transit
Laidlaw
ValuTrans (1)
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 06/07
Total
-------18.36
-------34.32
15.87
16.49
26.22

FY 07/08 FY 07 to FY 08
Total
% Change
115.83
-------6.03
27.05
21.94
15.94
25.22

----------------------21.18%
38.26%
-3.30%
-3.82%

On-Time Performance

Service Provider

FY 06/07
Total

FY 07/08 FY 07 to FY 08
Total
% Change

Ajo Transportation (2)
NR
NR
Atypical Transportation
99.00%
95.00%
First Transit
-------89.19%
City of Glendale
NR
95.00%
Laidlaw
92.94%
-------MV Transportation
94.65%
94.51%
ValuTrans (1)
-------100.00%
Veolia Phoenix
91.74%
92.56%
Veolia RPTA
NR
95.14%
Veolia Tempe
88.48%
89.65%
Total
91.55%
92.07%
(1) ValuTrans began operating Express routes 572 and 573 in FY 2007/08.
(2) This provider did not track on-time performance.

--------4.04%
----------------------0.15%
-------0.89%
-------1.32%
0.57%

34 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Vehicle Failures per 100,000 vehicle miles

Service Provider
Ajo Transportation
Atypical Transportation
First Transit
City of Glendale
Laidlaw
MV Transportation
ValuTrans
Veolia Phoenix
Veolia RPTA
Veolia Tempe
Total

FY 06/07
Total

FY 07/08 FY 07 to FY 08
Total
% Change
NR
NR
NR
3.93
-------NR
0.00
NR
12.97
15.17
4.24

35 • Transit Performance Report FY 2007 2008 (June 30, 2008)

------------------------------------------------------------------------------

FY 2008 Annual Transit Performance Report
Paratransit
July 1, 2007 through June 30, 2008

Total
Boardings

Total
ADA
Boardings

Total
Wheelchair
Boardings

Total
Revenue
Hours

240,424
1,131
88,638
87,134
40,122
391,420
20,075
34,924
903,868

195,414
0
20,405
0
195
282,261
0
9,935
508,210

58,678
11
25,289
10,386
3,648
88,325
2,008
4,162
192,507

131,842
1,764
30,642
47,511
14,875
292,601
8,698
12,974
540,907

ADA
On-Time
Performance

Total
Operating
Costs

Total
Fare
Revenue

Total
Vehicle
Accidents

95.79%
95.00%
97.57%
0.00%
98.00%
53.35%
90.20%
99.40%

$8,461,088
$97,262
$2,878,740
$3,350,837
$1,239,982
$14,759,075
$589,469
$560,024

$392,908
$2,263
$108,015
$0
$39,566
$599,752
$129,616
$20,491

18
0
2
6
0
7
0
0

Total
629.31%
(1) Does not require ADA Certification to use service.
(2) Does not charge fare.

$31,936,477

$1,292,611

33

System
East Valley DAR
El Mirage (1)
Glendale
Maricopa County STS (1)
Peoria
Phoenix DAR
Surprise (1)
Sun City Area Transit System
Total

System
East Valley DAR
El Mirage
Glendale
Maricopa County STS (2)
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System

36 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Service Efficiency
Farebox Recovery Ratio

System/Agency
East Valley DAR
El Mirage
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 05/06
Total

FY 06/07
Total

5.19%
1.98%
4.64%
0.00%
5.07%
4.98%
3.49%
23.46%
4.88%

5.02%
3.73%
3.33%
0.00%
4.49%
4.69%
3.63%
18.04%
4.41%

FY 05/06
Total

FY 06/07
Total

$29.96
$50.49
$26.81
$33.04
$21.79
$29.95
$29.19
$12.08
$28.55

$34.00
$50.98
$29.08
$36.98
$22.83
$33.24
$29.24
$15.30
$31.97

FY 07/08 FY 07 to FY 08
Total
% Change
4.64%
2.33%
3.75%
0.00%
3.19%
4.06%
3.66%
21.99%
4.05%

-7.49%
-37.65%
12.58%
------29.00%
-13.33%
0.80%
21.89%
-8.32%

Operating Cost per Boarding

System/Agency
East Valley DAR
El Mirage
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 07/08 FY 07 to FY 08
% Change
Total

37 • Transit Performance Report FY 2007 2008 (June 30, 2008)

$35.19
$86.00
$32.48
$38.46
$30.91
$37.71
$27.90
$16.88
$35.33

3.51%
68.69%
11.68%
3.98%
35.36%
13.44%
-4.58%
10.32%
10.50%

Subsidy (Net Operating Cost) per Boarding

System/Agency
East Valley DAR
El Mirage
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 05/06
Total

FY 06/07
Total

$28.41
$49.49
$25.56
$32.93
$20.68
$28.46
$28.17
$9.24
$27.16

$32.29
$49.08
$28.11
$36.98
$21.81
$31.68
$28.17
$12.54
$30.56

FY 05/06
Total

FY 06/07
Total

$54.24
$45.89
$80.68
$58.53
$92.96
$43.67
$56.01
$31.62
$50.30

$60.93
$54.54
$83.08
$68.02
$82.56
$47.43
$63.07
$42.23
$55.46

FY 07/08 FY 07 to FY 08
Total
% Change
$33.56
$84.00
$31.26
$38.46
$29.92
$36.17
$26.88
$13.17
$33.90

3.92%
71.15%
11.20%
3.98%
37.21%
14.19%
-4.61%
5.00%
10.93%

Operating Cost per Revenue Hour

System/Agency
East Valley DAR
El Mirage
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 07/08 FY 07 to FY 08
% Change
Total

38 • Transit Performance Report FY 2007 2008 (June 30, 2008)

$64.18
$55.14
$93.95
$70.53
$83.36
$50.44
$64.38
$45.43
$59.04

5.33%
1.10%
13.08%
3.69%
0.97%
6.34%
2.07%
7.59%
6.46%

Average Fare

System/Agency
East Valley DAR
El Mirage
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 05/06
Total

FY 06/07
Total

$1.55
$1.00
$1.25
$0.11
$1.10
$1.49
$1.02
$2.83
$1.39

$1.71
$1.90
$0.97
-----$1.03
$1.56
$1.06
$2.76
$1.41

FY 05/06
Total

FY 06/07
Total

220,153
1,466
89,055
100,243
42,560
415,733
12,578
57,091
938,879

226,050
1,947
84,132
91,082
45,790
410,838
17,339
45,612
922,790

FY 07/08 FY 07 to FY 08
Total
% Change
$1.63
$2.00
$1.22
-----$0.99
$1.53
$1.02
$3.71
$1.43

-4.24%
5.18%
25.74%
------3.89%
-1.68%
-3.82%
34.47%
1.31%

Service Effectiveness
Total Boardings

System/Agency
East Valley DAR
El Mirage
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 07/08 FY 07 to FY 08
% Change
Total

39 • Transit Performance Report FY 2007 2008 (June 30, 2008)

240,424
1,131
88,638
87,134
40,122
391,420
20,075
34,924
903,868

6.36%
-41.91%
5.36%
-4.33%
-12.38%
-4.73%
15.78%
-23.43%
-2.05%

Boardings per Revenue Hour

System/Agency
East Valley DAR
El Mirage
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 05/06
Total

FY 06/07
Total

1.81
0.91
3.01
1.77
4.27
1.46
1.92
2.62
1.76

1.79
1.07
2.86
1.84
3.62
1.43
2.16
2.76
1.73

FY 05/06
Total

FY 06/07
Total

NR
NR
NR
NR
NR
NR
NR
NR
NR

NR
-----95.01%
-----100.00%
91.53%
-----95.00%
95.39%

FY 07/08 FY 07 to FY 08
Total
% Change
1.82
0.64
2.89
1.83
2.70
1.34
2.31
2.69
1.67

1.75%
-40.07%
1.25%
-0.28%
-25.41%
-6.26%
6.97%
-2.47%
-3.66%

ADA Trips On-Time Performance

System/Agency
East Valley DAR
El Mirage
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

FY 07/08 FY 07 to FY 08
% Change
Total
92.74%
-----94.57%
-----99.00%
93.25%
-----94.10%
94.73%

-----------0.46%
------1.00%
1.88%
------0.95%
-0.68%

Vehicle Accidents per 100,000 Revenue Miles
FY 05/06
Total

System/Agency

FY 06/07
Total

FY 07/08 FY 07 to FY 08
Total
% Change

East Valley DAR
El Mirage
Glendale
Maricopa County STS
Peoria
Phoenix DAR
Surprise
Sun City Area Transit System
Total

40 • Transit Performance Report FY 2007 2008 (June 30, 2008)

0.75
0.00
0.46
0.73
0.00
0.15
0.00
0.00
0.37

----------------------------------------------

Route
0
1
3
7
8
10
12
13
15
16
17
19
27
30
32
35
41
43
44
45
50
51
52
56
59
60
61
62

Type of
Contractor
Service
Administer
Service Provider
Local
Phoenix
Veolia Phoenix
Local
Phoenix
Veolia Phoenix
Local
Phoenix
First Transit
Local
Phoenix
Veolia Phoenix
Local
Phoenix
Veolia Phoenix
Local
Phoenix
Veolia Phoenix
Local
Phoenix
Veolia Phoenix
Local
Phoenix
First Transit
Local
Phoenix
Veolia Phoenix
Local
Phoenix
Veolia Phoenix
Local
Phoenix
First Transit
Local
Phoenix
Veolia Phoenix
Phoenix
Veolia Phoenix
Local
Local
RPTA
Veolia RPTA
Local
Phoenix
Veolia Phoenix
Local
Phoenix
Veolia Phoenix
Local
Phoenix
First Transit
Local
Phoenix
First Transit
Local
Phoenix
Veolia Phoenix
Local
Tempe
Veolia Tempe
Local
Phoenix
Veolia Phoenix
Local
Phoenix
First Transit
Local
Phoenix
Veolia Phoenix
Local
Tempe
Veolia Tempe
Phoenix
First Transit
Local
Local
Phoenix
Veolia Phoenix
Local
RPTA
Veolia RPTA
Local
Tempe
Veolia Tempe

Date
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08

Annual Fare
Revenue
$1,138,119
$232,482
$1,276,818
$1,213,747
$705,420
$666,716
$314,320
$230,087
$349,325
$1,208,451
$1,679,760
$1,917,133
$1,161,340
$735,305
$390,688
$1,452,126
$1,991,155
$637,489
$666,915
$808,006
$1,314,577
$246,019
$200,840
$410,515
$653,158
$608,076
$1,091,823
$412,350

Annual
Annual Total Wkdy Ave Sat Ave
Operating
Costs
Net op cost
Boardings
Daily
Daily
$3,662,585
$2,524,466
1,558,995
5,176
2,799
$1,769,055
$1,536,573
298,823
1,018
423
$3,430,949
$2,154,131
1,900,948
6,370
3,071
$4,794,443
$3,580,696
1,553,617
5,197
2,567
$2,839,509
$2,134,089
973,221
3,239
1,801
$2,586,067
$1,919,351
832,362
2,766
1,756
$1,274,495
$960,175
403,682
1,390
533
$1,340,742
$1,110,655
309,025
1,017
580
$1,166,940
$817,615
494,099
1,574
1,203
$3,957,256
$2,748,805
1,629,189
5,433
2,737
$4,715,063
$3,035,303
2,429,028
8,075
4,048
$6,665,080
$4,747,947
2,574,388
8,596
4,001
$3,767,196
$2,605,856
1,524,123
4,915
3,021
$3,583,214
$2,847,909
1,117,546
3,875
2,256
$2,631,338
$2,240,650
526,510
1,752
1,007
$5,205,865
$3,753,739
2,092,566
6,692
4,283
$5,162,500
$3,171,345
2,769,085
9,188
4,972
$1,818,719
$1,181,230
893,784
2,992
1,653
$3,392,060
$2,725,145
862,007
2,844
1,516
$ 3,597,704
$2,789,698
1,245,646
4,185
2,507
$ 3,785,833
$2,471,256
1,730,222
5,779
2,911
$917,133
$671,114
335,426
1,163
436
$1,492,391
$1,291,551
264,293
912
360
$ 2,227,102
$1,816,587
630,339
2,016
1,224
$ 1,730,695
$1,077,537
850,749
2,832
1,553
$2,319,986
$1,711,910
775,510
2,468
1,795
$3,785,428
$2,693,605
1,668,770
5,609
3,311
$ 1,631,116
$1,218,766
402,034
1,345
660

41 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Route
65
66
67
70
72
76
77
80
81
84
90
92
96
104
106
108
112
114
120
122
128
131
136
138
154
156
170
186

Type of
Contractor
Service
Administer
Service Provider
Local
Tempe
Veolia Tempe
Local
Tempe
Veolia Tempe
Local
Phoenix
First Transit
Local
Phoenix
Veolia Phoenix
Local
RPTA
Veolia RPTA
Local
Tempe
Veolia Tempe
Local
Tempe
Veolia Tempe
Local
Phoenix
Veolia Phoenix
Local
RPTA
Veolia RPTA
Local
Tempe
Veolia Tempe
Local
Phoenix
Veolia Phoenix
Local
Tempe
Veolia Tempe
Local
Veolia RPTA
RPTA
Local
RPTA
Veolia RPTA
Local
Phoenix
Veolia Phoenix
Local
Tempe
Veolia Tempe
Local
RPTA
Veolia RPTA
Local
Tempe
Veolia Tempe
Local
RPTA
Veolia RPTA
Local
Phoenix
Veolia Phoenix
Local
RPTA
Veolia RPTA
Local
Phoenix
First Transit
Local
RPTA
Veolia RPTA
Local
Phoenix
Veolia Phoenix
Local
Phoenix
Veolia Phoenix
Local
RPTA
Veolia RPTA
Local
Phoenix
Veolia Phoenix
Local
Phoenix
Veolia Phoenix

Date
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08

Annual Fare
Revenue
$139,075
$228,939
$498,822
$1,599,952
$1,217,961
$118,171
$449,181
$508,488
$676,607
$18,487
$750,834
$280,636
$184,422
$289,857
$967,781
$131,831
$246,920
$18,672
$83,668
$131,949
$65,679
$58,570
$150,004
$338,088
$221,133
$231,553
$863,443
$327,056

Annual
Annual Total Wkdy Ave Sat Ave
Operating
Costs
Net op cost
Boardings
Daily
Daily
$
949,441
$810,366
212,146
719
344
$ 2,060,949
$1,832,010
356,252
1,145
696
$ 1,540,295
$1,041,473
735,238
2,416
1,421
$ 5,874,504
$4,274,552
2,191,611
7,240
3,913
$5,618,209
$4,400,248
1,766,007
5,743
3,356
$ 1,390,802
$1,272,630
174,014
590
326
$ 2,158,033
$1,708,852
722,999
2,361
1,441
$837,788
$329,300
493,258
1,627
990
$4,365,496
$3,688,889
993,287
3,460
1,276
$
328,920
$310,433
29,349
100
44
$1,946,378
$1,195,544
928,055
2,960
1,911
$1,934,792
452,616
1,459
916
$ 2,215,427
$741,817
$557,395
274,775
970
528
$1,150,216
$860,359
447,216
1,618
664
$ 3,849,067
$2,881,286
1,137,130
3,702
2,152
$ 1,386,634
$1,254,803
200,769
695
314
$711,430
$464,510
375,856
1,474
0
$
399,057
$380,385
28,825
97
47
$516,222
$432,554
144,582
504
308
$881,935
$749,986
144,840
460
242
$433,917
$368,238
111,822
383
274
$721,345
$662,775
77,535
304
0
$1,104,596
$954,592
227,358
804
429
1,314
917
$1,662,997
404,076
$2,001,085
$2,161,545
$1,940,412
249,830
818
500
$3,694,864
$3,463,311
322,249
1,065
585
$2,902,936
$2,039,493
1,007,831
3,093
2,402
$2,283,128
$1,956,072
406,565
1,385
647

42 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Route
510
512
520
521
531
532
533
534
540
541
560
570
571
572
573
581
582
590
660
685
17A
3A
41A
7L
ALEX
Blue
DART
DASH

Type of
Contractor
Service
Administer
Service Provider
Express
Tempe
Veolia Tempe
Express
Tempe
Veolia Tempe
Express
Tempe
Veolia Tempe
Express
Tempe
Veolia Tempe
Express
RPTA
Veolia RPTA
Express
RPTA
Veolia RPTA
Express
RPTA
Veolia RPTA
Express
RPTA
Veolia RPTA
Express
RPTA
Veolia RPTA
Express
RPTA
Veolia RPTA
Express
Phoenix
First Transit
Express
Phoenix
First Transit
Phoenix
First Transit
Express
Express
RPTA
ValuTrans
Express
RPTA
ValuTrans
Express
Phoenix
Veolia Phoenix
Express
Phoenix
Veolia Phoenix
Express
Phoenix
Veolia Phoenix
Rural
RPTA
ValuTrans
Rural
RPTA Ajo Transportation
Local
Phoenix
First Transit
Local
Phoenix
First Transit
Local
Phoenix
First Transit
Local
Phoenix
Veolia Phoenix
Circulator
Phoenix MV Transportation
Local
Phoenix
Veolia Phoenix
Circulator
Phoenix
Veolia Phoenix
Circulator
Phoenix
Veolia Phoenix

Date
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08

Annual Fare
Revenue
$21,279
$18,231
$24,942
$49,406
$89,873
$56,951
$98,478
$21
$48,190
$97,073
$24,944
$13,397
$33,732
$14,819
$25,852
$30,076
$28,915
$38,364
$8,304
$29,886
$2,975
$34,599
$93,506
$34,178
$0
$739,558
$0
$0

Annual
Annual Total Wkdy Ave Sat Ave
Operating
Costs
Net op cost
Boardings
Daily
Daily
$91,810
$70,532
22,827
90
0
$166,873
$148,642
18,518
73
0
$
181,782
$156,840
30,612
120
0
$
301,430
$252,024
58,468
229
0
$513,975
$424,102
85,609
336
0
$280,806
$223,855
59,171
232
0
$395,379
$296,901
98,266
385
0
$13,893
$13,872
45
0
0
$277,894
$229,704
51,403
202
0
$502,445
$405,372
106,777
419
0
$128,194
$103,250
24,189
95
0
$92,778
$79,381
12,326
48
0
$119,806
$86,074
30,079
118
0
$878,789
$863,970
11,993
47
0
$734,294
$708,442
32,045
126
0
$195,122
$165,046
28,293
111
0
$257,336
$228,421
21,308
84
0
$283,494
$245,130
30,966
121
0
$233,844
$225,541
3234
13
0
$391,728
$361,841
10,808
38
23
$132,465
$129,490
8,325
27
29
$550,782
$516,183
55,374
190
134
$443,056
$349,550
22,694
82
33
$213,084
$178,906
47,942
188
0
$1,186,994
$1,186,994
360,630
1,167
718
$4,965,300
$4,225,742
994,779
3,322
1,570
$851,218
$851,218
16,202
49
42
$784,873
$784,873
473,959
1,859
0

43 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Route
DEER RUN
Durango Shuttle
FLASH
Grand Ave Limited
Green Line
Green Line A
GUS
Luke Link
MARY
NC
Orbit- Earth
Orbit- Jupiter
Orbit- Mars
Orbit- Mercury
Orbit- Neighborhood FLASH
Orbit- Venus
R I-17
Red Line Sat/Sun
Red Line Weekday
R-I-10 East
R-I-10 West
R-SR51
SMART
Trolley

Type of
Contractor
Service
Administer
Service Provider
Circulator
Phoenix
Veolia Phoenix
Circulator
Phoenix
Veolia Phoenix
Circulator
Tempe
Veolia Tempe
Local
Phoenix
First Transit
Local
Phoenix
First Transit
Local
Phoenix
First Transit
Circulator
Glendale
Glendale
Circulator
Glendale
Glendale
Circulator
Phoenix
First Transit
Circulator
Scottsdale ical Transportation
Circulator
Tempe
Veolia Tempe
Circulator
Tempe
Veolia Tempe
Circulator
Tempe
Veolia Tempe
Circulator
Tempe
Veolia Tempe
Circulator
Tempe
Veolia Tempe
Circulator
Tempe
Veolia Tempe
Express
Phoenix
Veolia Phoenix
Local
Tempe
Veolia Tempe
Local
Phoenix
Veolia Phoenix
Express
Phoenix
Veolia Phoenix
Express
Phoenix
First Transit
Express
Phoenix
Veolia Phoenix
Circulator
Phoenix
Veolia Phoenix
Circulator
Scottsdale ical Transportation

Date
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08
Jun-08

Annual Fare
Revenue
$0
$451
$0
$21,248
$1,890,100
$42,336
28,701
$0
$0
$0
$0
$0
$0
$0
$0
$363,629
$179,722
$1,746,445
$270,855
$166,180
$213,641
$0
$0

Annual
Annual Total Wkdy Ave Sat Ave
Operating
Costs
Net op cost
Boardings
Daily
Daily
$809,743
$809,743
20,989
62
57
$36,959
$36,508
764
3
0
$
771,604
$771,604
778669
3054
0
$
166,028
$144,780
29,095
114
0
$4,515,369
$2,625,269
2,838,464
9,538
4,592
$357,232
$314,896
12,402
44
24
176,574
$147,873
103,994
331
224
6,947
23
11
$2,099,037
$2,099,037
537,126
1,721
1,070
$800,000
$800,000
164,000
455
455
$
889,021
$889,021
224,366
630
662
$ 1,037,826
$1,037,826
254,840
773
555
$ 1,475,585
$1,475,585
79,565
239
197
$ 1,435,088
$1,435,088
760,755
2,375
1,397
$
89,820
$89,820
38602
2,063
1,233
$ 1,134,068
$1,134,068
319,849
989
632
$ 1,259,470
$895,841
292,459
680
0
$
860,580
$680,858
310689
0
3,317
$ 5,910,217
$4,163,772
2,289,567
8,979
0
$ 1,060,107
$789,252
173,330
1,147
0
$
423,385
$257,205
223,209
875
0
$
850,885
$637,244
178,199
699
0
$1,404,898
$1,404,898
390,304
1,205
855
$1,600,000
$1,600,000
220,000
611
611

44 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Route
0
1
3
7
8
10
12
13
15
16
17
19
27
30
32
35
41
43
44
45
50
51
52
56
59
60
61
62

Annual
Annual
Annual
Number of Number of Number of
Sun Ave Annual
On-Time
Security Safety
System
Prop 40
Vehicle
Revenue Vehicle
Daily
Revenue Miles Miles
Hours
Hours
Performance Incidents Incidents Failures
Total Bike Total WC funded?
1,588
564,272 637,483
35,281
51,030
78.97%
NR
26,753
7,548 N
291
266,687 278,150
19,994
24,476
91.85%
NR
9,657
2,757 N
1,983
622,358 320,011
20,771
28,422
88.80%
NR
40,460
8,904 N
1,609
721,972 790,501
46,655
60,724
90.81%
NR
32,889
10,349 N
908
426,680 441,631
28,832
36,283
92.21%
NR
17,234
8,437 N
604
392,215
0
26,656
36,867
88.05%
NR
9,924
3,295 N
364
191,952 201,136
12,321
16,843
89.12%
NR
6,289
2,206 N
330
290,365
79,839
4,218
5,631
91.00%
NR
8,253
1,191 N
510
175,685 186,035
13,003
17,598
94.46%
NR
7,839
4,564 N
1,718
594,842 649,480
36,078
49,150
90.15%
NR
27,203
7,051 N
2,702
816,711 525,226
30,972
41,855
87.59%
NR
43,537
10,024 N
2,956
1,004,810 1,102,673
63,972
82,470
87.50%
NR
58,633
11,160 N
1,928
566,560 627,073
37,934
49,214
89.77%
NR
27,369
4,538 N
61,843
92.76%
29
45,136
4,789 N
57015
207
752,242
147,284
463
407,196 512,625
21,833
32,664
95.47%
NR
12,056
1,925 N
2,770
783,707 911,074
46,480
62,485
85.26%
NR
41,895
9,745 N
2,841
949,947 614,717
36,468
48,053
88.84%
NR
56,719
11,079 N
760
393,809 133,102
7,507
10,276
93.02%
NR
18,939
3,469 N
983
510,828 636,023
26,449
37,608
90.82%
NR
21,773
2,954 N
816
799,976 875,523
58,729
63,844
86.03%
176
38,968
5,640 N
1,781
571,027 750,670
39,194
56,804
90.73%
NR
29,243
5,173 Y
273
198,726
60,857
3,142
4,753
87.12%
NR
7,381
1,422 N
220
224,765 239,132
14,688
17,793
95.62%
NR
4,349
723 N
893
482,274 528,854
37,458
41,345
89.32%
101
17,526
2,455 N
810
374,729 136,875
7,538
10,207
91.21%
NR
19,906
5,879 Y
893
356,635 413,354
23,975
33,772
94.16%
NR
13,297
3,872 N
7,898 Y
40
46,430
1,122
794,443
261,509
55973
65,022
88.25%
419
357,329 391,210
28,462
31,278
91.38%
70
8,467
1,423 N

45 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Route
65
66
67
70
72
76
77
80
81
84
90
92
96
104
106
108
112
114
120
122
128
131
136
138
154
156
170
186

Annual
Annual
Annual
Number of Number of Number of
Sun Ave Annual
On-Time
Security Safety
System
Prop 40
Vehicle
Revenue Vehicle
Daily
Revenue Miles Miles
Hours
Hours
Performance Incidents Incidents Failures
Total Bike Total WC funded?
186
207,348 218,535
18,301
19,567
93.86%
48
5,824
949 N
478
456,719 460,054
33,705
35,030
89.05%
106
12,511
1,738 N
767
333,601 115,006
6,394
8,685
87.38%
NR
17,290
2,602 Y
2,405
938,852 1,243,489
59,740
84,819
89.31%
NR
42,145
9,148 Y
2,153
1,179,807
254,551
94322 102,433
94.50%
39
66,512
4,279 Y
110
305,670 315,260
22,756
24,285
91.56%
53
3,687
626 N
781
485,775 525,112
36,208
39,280
86.37%
110
14,721
2,582 N
456
179,278 191,393
10,914
16,903
97.39%
NR
9,507
2,292 N
756
922,136
274,454
14789
73,278
89.80%
30
42,405
4,182 Y
27
73,344
77,210
5,094
5,460
90.56%
11
862
347 N
1,254
416,038 456,538
27,688
36,255
95.38%
NR
23,625
7,081 N
558
477,951 515,533
37,681
40,856
90.04%
89
8,932
1,208 Y
0
155,799
23,185
8,527
15,477
94.61%
7
7,455
1,681 N
39,161
21021
22,575
95.75%
12
14,105
2,695 Y
241,541
0
1,378
691,170
566,251
30,843
40,605
94.52%
NR
29,527
6,358 Y
123
294,952 325,945
19,453
20,955
88.73%
40
8,630
1,680 N
0
149,371
25,174
7,561
13,965
92.44%
9
13,022
1,583 Y
29
89,412
95,356
5,124
5,551
91.09%
2
694
40 N
0
108,778
18,959
12772
12,763
97.91%
11
4,271
1,833 N
253
179,232 149,536
8,274
11,650
98.37%
NR
3,045
515 N
0
91,129
10,096
8114
8,519
97.70%
6
4,018
1,030 N
0
123,007
72,758
3,118
4,360
87.57%
NR
2,898
583 N
0
231,916
46,588
17366
19,039
93.83%
10
11,148
1,597 N
363
362,401 283,601
13,996
17,850
96.39%
NR
13,312
1,831 N
260
352,685 417,331
20,759
30,512
95.47%
NR
8,342
627 N
342
775,997
109,836
46414
50,259
91.30%
10
16,699
820 N
23,448
31,195
96.54%
NR
28,296
2,560 N
1,598
525,621 432,935
333
413,476 328,818
15,983
21,702
98.06%
NR
14,695
1,623 N

46 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Annual
Annual
Annual
Number of Number of Number of
Sun Ave Annual
On-Time
Security Safety
System
Prop 40
Vehicle
Revenue Vehicle
Route Daily
Revenue Miles Miles
Hours
Hours
Performance Incidents Incidents Failures
Total Bike Total WC funded?
510
0
18,837
36,396
862
2,103
93.70%
3
238
167 Y
512
0
34,211
37,747
1,523
2,644
94.25%
1
160
18 Y
520
0
40,129
69,672
2,168
3,957
93.11%
8
542
174 Y
521
0
66,039 113,983
3,628
6,526
89.45%
11
1,090
74 Y
531
0
107,978
109,890
4,858
8,624
98.30%
2
1,442
68 Y
532
0
58,993
52,467
2,694
4,797
96.98%
2
1,307
186 Y
533
0
83,063
66,218
3,066
5,263
96.99%
4
1,048
216 Y
534
0
2,919
2,602
117
208
100.00%
0
5
0N
540
0
58,381
76,352
2,684
5,633
98.30%
2
1,012
45 Y
541
0
105,556
146,274
4,869
10,023
97.91%
4
1,722
109 Y
560
0
26,108
6,017
157
281
93.09%
NR
361
27 Y
570
0
18,897
3,956
147
246
93.52%
NR
91
7Y
571
0
23,295
5,812
166
321
98.30%
NR
370
6N
182,256
3,792
6,460
100.00%
0
319
5Y
0
100,779
572
0
84,208
143,173
3,506
6,401
100.00%
0
111
89 Y
573
0
28,160
52,072
1,703
3,302
96.17%
NR
360
441 Y
581
0
37,117
63,528
2,516
4,468
88.95%
NR
84
4Y
582
0
40,861
71,766
2,328
4,242
93.36%
NR
135
12 Y
590
0
70,805
77,588
2,497
NR
NR
167
34 Y
660
0
143,036
145,436
5,310
NR
NR
159
161 Y
685
0
29,092
8,583
416
789
90.26%
NR
415
23 N
17A
0
87,536
25,376
1,033
1,631
91.52%
NR
1,519
286 N
3A
0
38,270
24,189
1,003
1,478
71.96%
NR
973
106 N
41A
0
31,132
52,096
1,767
3,602
93.06%
NR
900
95 N
7L
436
519,291
0
25,246
0
94.51%
NR
2,074
240 N
ALEX
1,119
738,662 877,911
40,939
57,338
84.73%
NR
20,216
3,906 N
Blue
98.06%
NR
66
30 N
7,997
13,193
25
118,706 182,202
DART
10,245
13,882
92.65%
NR
0
6,792 N
0
119,724 109,995
DASH

47 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Route
DEER RUN
Durango Shuttle
FLASH
Grand Ave Limited
Green Line
Green Line A
GUS
Luke Link
MARY
NC
Orbit- Earth
Orbit- Jupiter
Orbit- Mars
Orbit- Mercury
Orbit- Neighborhood FLASH
Orbit- Venus
R I-17
Red Line Sat/Sun
Red Line Weekday
R-I-10 East
R-I-10 West
R-SR51
SMART
Trolley

Annual
Annual
Annual
Number of Number of Number of
Sun Ave Annual
On-Time
Security Safety
System
Prop 40
Vehicle
Revenue Vehicle
Daily
Revenue Miles Miles
Hours
Hours
Performance Incidents Incidents Failures
Total Bike Total WC funded?
37
129,485 176,747
8,854
12,603
95.55%
NR
1,979
35 N
0
5,508
8,415
255
630
98.66%
NR
14
1N
0
163,475 179,938
21,691
22,238
87.24%
32
126
19 N
0
35,536
37,770
1,006
2,292
94.06%
NR
396
43 Y
2,839
153,667 547,693
32,748
55,951
84.29%
NR
41,692
11,987 N
0
6,345
20,597
880
1,109
76.18%
NR
262
106 N
145
100,555 101,801
8,858
9,224
95.00%
0
1
4
463
1,811 N
10
9,450
276
32 N
723
473,080 194,741
11,119
13,458
91.53%
NR
4,839
1,537 N
455
NR
NR
18,000
21,360
96.00%
14
63
NR
417 N
497
319,217 200,909
17,324
18,029
11
486
5,095 N
488
221,453 226,631
21,803
22,475
9
672
4,706 N
140
182,984 326,013
31,373
32,349
5
311
1,370 N
1,398
443,037 324,887
34,124
35,392
22
672
17,739 N
1,203
19,030
19,952
1,836
1,885
0
77
1,169 N
591
264,709 248,552
22,020
22,795
7
606
7,553 N
0
172,816
322,542
9,395
20,106
96.97%
NR
764
77 Y
2,383
182,326 215,985
15,488
17,336
78.34%
45
1,345
7,703 Y
0
1,074,507 1,006,055
63,946
82,247
78.98%
NR
49,633
9,227 Y
0
153,175
300,876
5,719
12,622
97.68%
NR
2,130
296 Y
0
86,347
75,540
2,032
4,263
96.59%
NR
1,235
148 Y
0
122,965 233,149
5,123
11,716
97.43%
NR
816
97 Y
656
248,524 273,584
15,813
20,623
91.31%
NR
5,223
1,228 N
611
NR
NR
30,240
36,300
94.00%
9
38
NR
0
903 N

48 • Transit Performance Report FY 2007 2008 (June 30, 2008)

Performance Measure Targets
Fixed Route, System wide

FY 2005FY
06
FY 2006- 2007-08
Target
07 Target Target Comments

Indicator

Source of data

Farebox Recovery
Operating Cost per Boarding
Subsidy per Boarding
Cost per Revenue Mile
Average Fare
Boardings
Boardings Average Wkdy, Sat, and Sun/Holiday
Boardings per Revenue Mile
Safety Incident per 100,000 Vehicle Miles
Security Incidents per 100,000 Boardings
Complaints per 100,000 Boardings
On-Time Performance
Vehicle Miles between Mechanical Failures
Customer Satisfactions

Member Agency
Member Agency
Member Agency
Member Agency
Member Agency
Member Agency
Member Agency
Member Agency
Member Agency
Member Agency
Customer Service
Member Agency
Member Agency
Annual Marketing Survey

25.00%
$2.32
$1.75
$4.96
$0.67
3.00%
3.00%
2.1
1.2
0
28
90.00%
23,400
TBD

25.00%
$2.34
$1.76
$5.00
$0.68
3.00%
3.00%
2.1
1.2
0
28
90.00%
23,401

25.00%
$2.49
$1.88
$5.32
$0.72
3.00%
3.00%
2.1
1.2
0
28
90.00%
23,401

Target determined by Fare Policy
Used CPT-U Transportation to inflate
Used CPT-U Transportation to inflate
Used CPT-U Transportation to inflate
Used CPT-U Transportation to inflate
SEES
SEES
SEES
SEES
SEES
SEES
SEES
SEES

Paratransit
Farebox Recovery
Operating Cost per Boarding
Subsidy per Boarding
Cost per Revenue Hour
Average Fare
Boardings
Boardings Average Wkdy, Sat, and Sun/Holiday
Boardings per Revenue Hour
Percent No-show
ADA Trip On-Time Performance
Vehicle Miles between Mechanical Failures
Customer Satisfactions

Member Agency
Member Agency
Member Agency
Member Agency
Member Agency
Member Agency
Member Agency
Member Agency
Member Agency
Member Agency
Member Agency
Annual Marketing Survey

5.00%
$28.55
$27.16
$50.30
TBD
3.00%
3.00%
1.76
10.00%
90.00%
TBD
90.00%

5.00%
$28.78
$27.37
$50.70

5.00%
$30.61
$29.12
$53.92

SEES
Used CPT-U Transportation to inflate
Used CPT-U Transportation to inflate
Used CPT-U Transportation to inflate

3.00%
3.00%
1.76
10.00%
90.00%
TBD
90.00%

3.00%
3.00%
1.76
10.00%
90.00%
TBD
90.00%

49 • Transit Performance Report FY 2007 2008 (June 30, 2008)

SEES
SEES
SEES
SEES
SEES
SEES

Indicator

Source of data

Vanpool
Farebox Recovery
Operating Cost per Boarding
Subsidy per Boarding
Cost per Revenue Mile
Average Fare
Boardings
Boardings per Revenue Mile
Increase in Net Vanpools

Gary Roberts
Gary Roberts
Gary Roberts
Gary Roberts
Gary Roberts
Gary Roberts
Gary Roberts

FY 2005FY
06
FY 2006- 2007-08
07 Target Target Comments
Target
100%
$1.70
$0.00
$0.46
$1.83
1,270,416
0.27
24

100%
$1.71
$0.00
$0.46
$1.85
0.27
24

$1.06
$1.82
$0.00
$0.49
$1.96

Target based on FY 05/06 data
Used CPT-U Transportation to inflate
Used CPT-U Transportation to inflate
Used CPT-U Transportation to inflate
Used CPT-U Transportation to inflate
Target based on FY 05/06 data
0.27 Target based on FY 05/06 data
24 Target from 2003 RTP

Notes:
FY 05/06 to FY 06/07
Averaged monthly CPI-U (Transportation) from FY 2005-2006 and monthly from FY 2006-07.
Used Consumer Price Index for all Urban Consumers (CPI-U) for Transportation, average of all U.S. Cities,
percentage change from 2006 to 2007, and not seasonally adjusted. The base period is 1982-84=100.
Annual FY 2006 = 179.91
Annual FY 2007 = 181.33
There was a 0.79% change between FYs 2006 and 2007 .
FY 06/07 to FY 07/08
Averaged monthly CPI-U (Transportation) from FY 06/07 and monthly from FY 07/08.
Used Consumer Price Index for all Urban Consumers (CPI-U) for Transportation, average of all U.S. Cities,
percentage change from 2007 to 2008, and not seasonally adjusted. The base period is 1982-84=100.
Annual FY 2007 = 181.33
Annual FY 2008 = 192.87
There was a 6.36% change between FYs 2007 and 2008 .

50 • Transit Performance Report FY 2007 2008 (June 30, 2008)