Pima County Community Development and Neighborhood Conservation Department Outside Agency Program Table of Contents Outside Agency Overview 2 Client Demographics 3 Outputs By Service Category 5 Outside Agency Achievements & Collaborations 9 Outside Agency Collaborations & Best Practices 10 Outside Agency Program Impacts 11 Outside Agency Challenges & Successes 12 Program Highlights FY 10-11 13 Fiscal Year 2011 - 2012 Annual Impact Report FY 2011 - 2012 Outside Agency Annual Report -Outside Agency Overview- The Board of Supervisors allocates General Funds provided through the Outside Agency Program to address the most critical needs throughout the County, targeting services to underserved and economically disadvantaged populations and communities. OUTSIDE AGENCY FUNDING FY 11-12 $1,400,000.00 Community Services - $135,000 (4%) $1,200,000.00 Emergency Food & Clothing - $600,000 (17%) $1,000,000.00 Senior Support - $270,000 (7%) $800,000.00 Support Services, Shelter & Domestic Violence - $630,000 (17%) $600,000.00 The Pima County Outside Agency program provides funding to non-profit organizations which serve economically and socially disadvantaged populations through human service programs. The Pima Couty Board of Supervisors establishes funding for the OA program and an appointed Committee holds a public process to review requests and make recommendations to the Board. Youth, Young Adult and Family Support - $645,000 (18%) The Ouside Agency Advisory Committee, with members appointed by the Board of General Services $200,000.00 - $1,329,326 (37%) Supervisors and the County Administrator, met throughout $0.00 the year to review the progress programs have made and discuss issues that the agencies may have including the contractual process, the contractual requirements, the outcomes and outputs and the organizational capacity to deliver quality services. $400,000.00 This fiscal year programs were funded in five service categories, and the amount of funding for each service category was based upon the Committee’s determination of community needs. The Committee’s funding priorities for fiscal year 2011-2012 included: Basic Needs, Safety, Quality of Life, and Support Services. The Outside Agency Program provided over $3.6 million in funding for social service programs. The following is a list of the current Outside Agency Community Advisory Committee members: COMMITTEE MEMBER DATE APPROINTED APPOINTED BY Corey Smith October 2006 Anne Day Mary Soltero January 2011 Ramon Valadez Hope Green April 2011 Sharon Bronson Jeannine Mortimer February 2010 Ray Carroll Rosalva Bullock February 2010 Richard Elias Steve Huffman December 2010 Chuck Huckelberry Pima County Community Development & Neighborhood Conservation Page 2 FY 2011 - 2012 Outside Agency Annual Report -Client DemographicsService Categories Community Support Emergency Food and Clothing Senior Support Support Services, Shelter & Dometic Violence Youth and Young Adults & Family Support General Services Total Number of Clients Served Female head of Houshold 907 4,699 559 1,817 1,522 1,824 11,328 Homeless 22 971 117 1,128 352 94 2,684 Persons with Disabilities 418 311 730 1,513 575 1,525 5,072 1,225 76,483 1,203 3,893 4,583 6,541 93,928 Age Group (0-17) 40 24,758 0 1,877 13,279 2,832 42,786 Age Group (18-59) 1,070 40,111 152 4,268 6,489 5,190 57,280 Age Group (60 +) 335 10,328 1,175 655 305 4,260 17,058 Age Unknown 218 1,572 0 91 144 2,686 4,711 Demographics Low to Moderate Income (≤ 80% Medium Income) FY 11-12 Number of Clients Serviced by Service Category Community Support 1,663 (1%) 80,000 70,000 Emergency Food and Clothing 76,769 (63%) 60,000 Senior Support 1,327 (1%) 50,000 Support Services, Shelter & Domestic Violence - 6,891 (6%) 40,000 30,000 20,000 Youth and Young Adults & Family Support - 20,217 (17%) 10,000 General Services 14,968 (12%) 0 1 Pima County Community Development & Neighborhood Conservation Page 3 FY 2011 - 2012 Outside Agency Annual Report Service Categories Emergency Food and Clothing Senior Support Suppoort Services, Dometic Violence Youth and Young Adult & Family Support General Services Total Number of Clients Served 1,459 69,116 1,314 6,628 17,173 14,036 109,726 Rural 204 7,653 13 263 3,044 932 12,109 0 7,653 13 65 586 260 8,577 Community Support Urban AREA Unincorporated Pima County* *Unincorporated Pima County numbers are included in the Rural category. FY 11-12 Clients Served By Age Group 60,000 Age Group (0-17) 42,786 (35%) 40,000 Age Group (18-59) 57,280 (47%) Age Group (60 +) 17,058 (14%) 20,000 Age Unknown 4,711 (4%) 0 FY 11-12 Unduplicated Individuals Served By Quarter 20,000 15,000 Male 10,000 Female 5,000 0 1st Qtr 2nd Qtr 3rd Qtr Pima County Community Development & Neighborhood Conservation 4th Qtr Page 4 FY 2011 - 2012 Outside Agency Annual Report -Outputs by Service CategoryEmergency Food and Clothing Output Unit Projected Units Projected Beneficiaries Actual Units Actual Beneficiaries Food Assistance Boxes 4,988 990 Individuals 5,501 1,474 Individuals Food Assistance Meals 7,500 8 Agencies 9,335 8 Agencies Food Assistance Meals 10,000 50 Individuals 9,250 Food Assistance Pounds 815,491 39 Agencies 1,419,116 Food Assistance Pounds 1,636,043 21,354 Individuals 1,691,819 Material Assistance Items 50,000 1,500 Households 50,510 Material Assistance Items 5,750 1,150 Individuals 11,726 Training-Volunteers/ Professionals Hours 3,405 168 Individuals 3,161 93 Individuals Transportation Assistnce Trips 2,900 95 Agencies 580 52 Agencies 46 Individuals 39 Agencies 69,279 Individuals 1,793 Households 1,799 Individuals Senior Support Services Output Unit Projected Units Projected Beneficiaries Actual Units Actual Beneficiaries Case Management Hours 960 140 Individuals 1,129 442 Individuals Crisis Intervention/ Advocacy Hours 240 240 Individuals 319 283 Individuals Food Assistance Meals 20,642 477 Individuals 20,482 446 Individuals Food Assistance Meals 23,789 148 Individuals 22,881 208 Individuals Individual Support Hours 2,380 35 Individuals 2,380 35 Individuals Pro-social Activities Events 125 30 Individuals 11 159 Individuals Pro-social Activities Hours 9,716 35 Individuals 12,528 42 Individuals Training-Volunteers/ Professionals Hours 88 2 Individuals 88 6 Individuals Transportation Assistnce Trips 6,023 106 Individuals 5,401 117 Individuals Pima County Community Development & Neighborhood Conservation Page 5 FY 2011 - 2012 Outside Agency Annual Report Support Services, Shelter, and Domestic Violence Output Unit Projected Units Projected Beneficiaries Actual Units Actual Beneficiaries Appointments Scheduled Appointments 308 308 Households 165 165 Households Case Management Hours 156 13 Households 156 16 Households Case Management Hours 2,606 511 Individuals 3,823 531 Individuals Community Information Events 11 11 Contacts 11 11 Contacts Community Information Print Media Items 9 18 Media Outlets 17 46 Media Outlets Crisis Intervention/Advocacy Hours 60 30 Individuals 186 132 Individuals Financial Assistance Dollars 24,000 166 Households 24,000 178 Households Financial Assistance Dollars 18,336 80 Individuals 13,437 65 Individuals Financial Assistance/ Education Hours 30 6 Individuals 42 17 Individuals Food Assistance Boxes 1,620 360 Households 2,046 452 Households Food Assistance Boxes 690 460 Individuals 286 201 Individuals Food Assistance Meals 4,600 115 Individuals 4,727 145 Individuals Individual Support Hours 1,500 10 Households 63 20 Households Material Assistance Items 9,266 1,536 Individuals 8,302 460 Individuals Outreach Contacts 10 10 Contacts 16 314 Contacts Professional Services Events 10 51 Households 17 81 Households Referral/Information Referrals 720 10 Agencies 1,045 39 Agencies Screening/Assessment Appointments 65 65 Households 50 50 Households Screening/Assessment Screenings 1,527 1,527 Individuals 1,283 1,294 Individuals Shelter Nights 9,362 293 Households 8,334 331 Households Shelter Nights 4,052 135 Individuals 4,554 117 Individuals Training-Skill Development Hours 2,085 656 Individuals 2,859 1,072 Individuals Training-Volunteers/ Professionals Hours 955 167 Individuals 1,364 312 Individuals Transportation Assistance Trips 800 80 Individuals 500 100 Individuals Pima County Community Development & Neighborhood Conservation Page 6 FY 2011 - 2012 Outside Agency Annual Report Youth and Young Adult & Family Support Output Unit Projected Units Projected Beneficiaries Actual Units Actual Beneficiaries Case Management Hours 800 80 Individuals 800 80 Individuals Child Care Hours 20,180 26 Individuals 30,704 111 Individuals Crisis Intervention/ Advocacy Hours 1,440 60 Households 1,246 161 Individuals Financial Assistance Dollars 9,127 45 Households 7,984 3,962 Households Group Support Hours 12,400 323 Individuals 12,523 693 Individuals Individual Support Hours 88 10 Individuals 147 26 Individuals Material Assistance Items 1,520 95 Individuals 1,200 117 Individuals Outreach Contacts 665 635 Individuals 660 632 Individuals Professional Services Hours 1,860 50 Individuals 2,370 65 Individuals Professional Services Hours 240 15 Households 502 19 Households Pro-Social Activities Events 160 200 Individuals 28 309 Individuals Pro-Social Activities Hours 12,000 1,200 Individuals 12,707 1,249 Individuals Respite Hours 520 10 Individuals 780 14 Individuals Screening/Assessment Screenings 995 995 Individuals 491 488 Individuals Service Learning Activities Hours 17,200 2,661 Individuals 13,718 5,885 Individuals Training-Skill Development Hours 20,000 3,502 Individuals 18,029 3,541 Individuals Training-Volunteers/ Professionals Hours 73 19 Individuals 72 23 Individuals Tutoring/Academic Assistance Hours 28,054 505 Individuals 800 884 Individuals Primavera HIP Holiday Party Pima County Community Development & Neighborhood Conservation Page 7 FY 2011 - 2012 Outside Agency Annual Report General Services Output Unit Projected Units Projected Beneficiaries Actual Units Actual Beneficiaries Case Management Hours 2,400 50 Individuals 2,425 77 Individuals Community Information Events 282 13,250 Individuals 234 15,611 Individuals Community Information Print Media Items 22,500 4,500 Contacts 22,500 4,500 Contacts Financial Assistance/ Education Hours 1,025 820 Households 643 998 Households Food Assistance Meals Congregate 4,500 170 Individuals 6,098 519 Individuals Food Assistance Meals Provided 2,443 16 Individuals 2,460 16 Individuals Group Support Hours 80 40 Individuals 236 93 Individuals Individual Support Hours 50 50 Households 563 331 Households Individual Support Hours 5,665 2,261 Individuals 3,504 2,514 Individuals Material Assistance Items 4,000 2,000 Households 3,001 1,328 Households Material Assistance Items 660 660 Individuals 1,017 900 Individuals Mini - Grants Dollars 6,179 5 Agencies 835 2 Agencies Outreach Contacts 40 Outreach Contacts 2,932 Outreach Contacts 1,250 3,993 Individuals 1,113 3,555 Individuals Outreach Website Hits 1,000 1,000 Individuals 4,291 4,291 Individuals Professional Services Contacts 1,800 720 Individuals 10,483 4,829 Individuals Referral/ Information Calls 4,000 4,000 Households 4,294 4,174 Households Referral/ Information Calls 81 54 Individuals 246 66 Individuals Respite Hours 660 5 Individuals 496 5 Individuals Screening/ Assessment Screenings 1,103 763 Individuals 767 517 Individuals Service Learning Activities Hours 27,580 197 Individuals 18,232 201 Individuals Training-Skill Development Hours 3,465 1,160 Individuals 7,801 3,670 Individuals Training- Volunteers/ Professionals Hours 7,470 2,725 Individuals 8,971 3,901 Individuals 20 Group Contacts 466 Individual Contacts Pima County Community Development & Neighborhood Conservation 326 2,954 127 Group Contacts 481 Individual Contacts Page 8 FY 2011 - 2012 Outside Agency Annual Report Community Support Output Unit Projected Units Projected Beneficiaries Actual Units Actual Beneficiaries Case Management Hours 533 75 Households 902 117 Households Financial Assistance Dollars 3,000 10 Households 2,950 15 Households Group Support Hours 616 130 Individuals 625 150 Individuals Individual Support Hours 346 37 Individuals 545 76 Individuals Material Assistance Items 1,728 432 Individuals 1,848 462 Individuals Professional Services Hours 18 18 Households 18 18 Households Professional Services Hours 1,874 404 Individuals 1,837 499 Individuals Service Learning Activities Hours 6,750 270 Individuals 9,588 272 Individuals Training-Skill Development Hours 12 12 Individuals 12 15 Individuals Training- Volunteers/ Professionals Hours 3 3 Individuals 6 6 Individuals -Outside Agency Achievments & CollaborationIn their annual reports, agencies describe outcomes that have been accomplished during FY 11-12. The following are examples of the outstanding outcomes achieved by these agencies: Green Valley Assistance $16,500.00 Provides temporary monetary assistance to households who are served with eviction notice to prevent them from becoming homeless. Participants are required to attend financial education classes. Green Valley Assistance is one of 10 local agencies and the only one in our rural communities to offer the “Benefits Check-Up” to identify savings and/or extra income to alleviate some of the financial stress endured by seniors and older adults. When individuals 55 years and older come for emergency monetary assistance, a Benefits Check-up assessment tool is offered as well as a follow-up one hour visit to map out a plan to help individuals glean all available discount programs and benefits. This program called, Economic Security Initiative (ESI) with partnership with United Way of Tucson of Southern Arizona helps move individuals from 100% of federal poverty limits (FPL) to 200% of FPL. An ESI volunteer is a coach who provides active follow-up with the participant to help meet their goals. A new Green Valley Assistance program, Safety and Health in Motion (SHiM), is a fall prevention program for seniors and physically challenged individuals living in Green Valley and Sahuarita communities. The program is a collaborative partnership with the Green Valley Fire District and the Green Valley Council. Volunteer Fire Corp, and a volunteer nurse conduct in-home safety assessments. Volunteer handymen can provide minor modifications. Our free in-home visits, assessments and handyman support promote safety, prevent falls, encourage increased communication with doctors and connections to local community resources to promote exercise, socialization and independence to remain safe at home. Pima County Community Development & Neighborhood Conservation Page 9 FY 2011 - 2012 Outside Agency Annual Report -Outside Agency Collaborations & Best PracticesIn their annual reports, agencies describe outcomes that have been accomplished during FY 11-12. The following are examples of the outstanding outcomes achieved by these agencies: Southern Arizona Legal Aid $30,000.00 Homeowner and Tenant Protection Program Provides free civil legal advice, counseling and representation in court in administrative proceedings on housing matters. SALA opened 665 housing cases in the grant period for Pima County clients. Out of these, 428 cases were funded by Outside Agency funds. In addition, SALA continued to leverage other County funds to assist clients under the HPRP program; County CDBG funds; and HUD housing counseling and funds allocated to SALA by the University of Arizona’s College of Law for a Mortgage Clinic utilizing law students. SALA is able to provide expanded services to the client community to prevent mortgage foreclosure and assist with loan modifications. The additional resources enabled SALA to provide a wider range of services as part of the Homeowner and Tenant Protection program funded by Outside Agency funds. In this grant period, SALA began a collaborative effort with the University of Arizona’s College of Law for a Mortgage Clinic. The Mortgage Clinic is a cooperative project between the University of Arizona College of Law and Southern Arizona Legal Aid, Inc. (SALA), which focuses on foreclosure intervention. Law students, under the supervision of an attorney, provide timely advice and representation in mortgage-related cases to persons with limited income and resources. Legal services range from applying for a loan modification to filing bankruptcy and/or civil litigation to resolve a mortgage delinquency, prevent the loss of a home, reduce unsecured debt, stop loss of income due to wage garnishment, or obtain relief from a loan modification company scam. SAAF integrates best practices throughout the organization and in all its programs. Current services and programming align with the goals of the National HIV/AIDS Strategy to: Reduce new HIV infections; Increase access to care and improve health outcomes and; Reduce HIVrelated health disparities. The National Strategy notes and SAAF has long recognized that when people living with HIV/AIDS have adequate and reliable sources of food, decent and stable housing, they are more likely to make their health a priority, and achieve improved health outcomes. Southern Arizona AIDS Foundation $101,500.00 Provides HIV/AIDS Support & Education serves vulnerable, low-income people living with HIV/AIDS who lack sufficient resources to meet their basic needs. SAAF provides continuum of care services designed to be comprehensive and responsive to the needs of people living with HIV/AIDS. To facilitate access to services, SAAF’s peer counseling and case management staff use a client-centered approach that emphasizes each client’s needs, values and priorities in developing care plans and service provision. This strategy seeks to educate clients about the resources available to assist them, empower them to take responsibility for their own health, health care decisions and quality of life, and support them to move towards greater self-sufficiency. Staff adheres to Arizona Case Management Standards for Ryan White Part B Programs in Arizona. SAAF’s Food Programs follow the Food as Medicine philosophy which emphasizes the importance of community-based nutrition services to address food insecurity and malnutrition for people with chronic illnesses such as HIV/AIDS. SAAF has utilized a Registered Dietitian to review Food for Life menus and recipes to ensure clients meet their heightened nutritional requirements. Whenever possible, SAAF uses organic and sustainable locally-grown ingredients to prepare homedelivered meals and provides a diversity of healthier food choices offered through the Food Pantry. SAAF ensures food safety by requiring Food Program staff to attend training and be certified by the Pima County Health Department (PCHD). The Food for Life kitchen receives an A+ from the PCHD, which conducts inspections quarterly. SAAF is a member of the Meals on Wheels Association of America. Staff attend the annual conference and review literature to stay up-to-date about the latest research and best practices. SAAF maximizes funding from PCOA and expands access to food resources through collaborations with the Community Food Bank of Southern Arizona and St. Andrew’s Episcopal Church. SAAF provides medical case management services that are integrated with health care provided to clients at three local HIV specialty clinics: El Rio Special Immunology Associates, University of Arizona Petersen HIV Clinics and Southern Arizona Veteran’s Affairs Health Care System. These clinics identify clients who require food and nutrition services and make referrals to SAAF’s program. Other agency-wide collaborators include CODAC Behavioral Health Services, COPE Community Services, Old Pueblo Community Services, Pima County Health Department, and Wingspan LGBT Community Center. Pima County Community Development & Neighborhood Conservation Page 10 FY 2011 - 2012 Outside Agency Annual Report -Outside Agency Program ImpactsSahuaro Girl Scout Council: $21, 500.00 Adelante Jovencitas provides an on-site weekly girl scout program to girls who may be incarcerated or in residential treatment sites. Pima Council on Aging $11,015 Home Delivered Meals provides home delivered meals to elders that meet 1/3 of their dietary intake. Meals for the week are delivered two days a week . Our Family House of Neighborly Services $28,000 Senior Program provides social activities, nutritious meals, field trips and transportation to and from the program for senior participants. Sahuaro Girl Scout Council increases positive attitude through creating programming to help girls learn how to interact in a positive manner and learn that they could trust and share with their peers and the adults that facilitated the group. The curriculum is adapted to meet the needs of the girls which allow the girls to see that the staff cares about them and wants to help them on their life journey. For example, staff noticed that many girls were looking for jobs in the community but did not have the tools to know how to apply and interview for jobs. Staff then created a curriculum that met the girls’ needs which included resume writing, mock interviews and appropriated interview dress. Another example is when staff created curriculum surrounding self-esteem when they saw and heard many girls share negative self-talk. These activities allowed the girls to see their positive attributes and connect with their peers and staff leaders in a positive way. Through these lessons, the girls have illustrated that they have a better understanding of how to interact with a diverse group of people and have shown a great increase in positive attitude. Because staff is adaptable and able to change the curriculum to meet the needs of the girls, this outcome was met, illustrating that it is a programmatic strength. The home delivered meals play an integral part in maintaining the health and independence of Pima County’s elders. 94% of the clients who completed a survey reported the meals helped maintain their health and 95%% their independence. In addition to these positive outcomes, 91% of the clients reported feeling more secure knowing the driver will be checking on them. Many of these individuals are isolated and the driver is their link to the outside world. The Home Delivered Meal Program continued to receive cuts in local and state funding. Due to these funding cuts, the providers continued the two day a week deliveries to minimize the cost of fuel and personnel. For the first time in the history of the program a waiting list had to be implemented in March and April. PCOA alerted the Tucson community and approached some private foundations and Tucson service clubs. PCOA raised enough money lift the wait list in June and will be carefully monitoring the requests for service against the budget as the program moves into the new fiscal year. House of Neighborly Service Senior Programs provided nutritious meals and socialization for 32 older residents of South Tucson. Program participants were able to connect with long terms friends and neighbors, enjoy a meal, participate in light exercise and other social activities. A new driver/ program facilitator was hired for the House of Neighborly Service Senior Program. He has 20 years experience as a manager of a large company and more recently as a professional grocery shopper at Our Family Services. The Program participants respect and welcome his presence. Our U of A intern introduced new and healthy foods to the program menu. Now the morning snack is a generous cup filled with fresh pineapple and melon spears instead of pastries or other sweets. This is important for individuals who have diabetes or hypertension or for those wanting to maximize good health. Other menu meals are varied and filled with fresh produce. Program participants have the opportunity to compare past and present blood pressure readings every third Thursday with the on site Public Health Department volunteer nurse. Participants have taken a new interest in monitoring their health and diets. The Pima Council on Aging Ambassador and her assistant provided information and linkage to benefits and community resources once a week to help participants continue living independently in the community. A participant who became too frail to continue with the program visited one day. Her caregiver helped her move around the room. She greeted and hugged each and every one of her friends at the meal program. Everyone seemed thrilled to see her again. Pima County Community Development & Neighborhood Conservation Page 11 FY 2011 - 2012 Outside Agency Annual Report -Outside Agency Challenges & SuccessesIn their annual reports, agencies describe the barriers or obstacles they have faced. The following are quotes that illustrate some of these challenges and ways they have addressed them: Primavera $26,000 Homeless Intervention Program provides survival items and needs at a drop-in site for homeless and near homeless individuals and will link individuals to available resources. The content of food boxes continues to impact the ability to distribute the boxes. The Food Bank has experienced cut backs and the quantity of food per box is less than in previous years. It will only hold a family for a few days. Bags for those camping out are no longer available. Boxes do not serve those camping out as most items need be cooked or a can opener is needed. The availability of hygiene products continues to be contingent on donations from the community. Although a weakness pointed out in the survey was the lack of certain products the overall response indicates that donations continue to be steady and meet the needs of the majority of people served. During the 4th quarter except for deodorant and razors, which typically run out half way through the week HIP was able to meet the requests of participants. Our mail program has historically been and continues to be successful in helping people stay connected with vital resources. It is regularly reported by our participants to be critical for them in maintaining ties to family, friends and services, which includes receiving medication and SSI, SSDI benefit checks. In meeting participants where they are at and assessing their needs and desires the implementation of Motivational Interviewing and success planning has resulted in positive outcomes for participants and creates an atmosphere of respect. HIP is known for a placed in which participants can relax and feel safe. can talk and be heard. HIP’s reputation among the homeless populations continues to spread. There has been an increase in the number of people that are referred to HIP from a friend or family member who received or is currently receiving services at Primavera. And as noted in satisfaction surveys, this demonstrates the level of professionalism and compassion that is provided at HIP. In the fourth quarter of fiscal year 2011-2012, the Community Food Bank distributed 56,716 food boxes to 95,406 individuals throughout Pima County. This is about a 3.5% percent increase from last quarter. A total of 4,595,631 pounds of food were distributed throughout Pima County this quarter. This fiscal year, over 10 million pounds of produce were procured through our branch bank in NoCommunity Food Bank gales. The branch bank’s proximity to the main port of entry for produce coming into the U.S. al$323.00 lows us to procure significant amounts of fruits and vegetables to supplement TEFAP boxes. AddThe Food Bank provides food ing fresh produce to our distributions is much appreciated, especially at our more rural distribution to supplement nutritional needs sites. This produce is distributed throughout all of CFB’s sites, including the main warehouse and ruand stretch food dollars to ral branch banks. Since its opening in September 2011, the Gabrielle Giffords Family Assistance Cenmaintain health for families and ter has created and submitted 915 SNAP applications for clients. SNAP is one of the most effective individuals. Food is distributed safety net programs, and generates $1.79 in local economic activity for every $1.00 spent in benefits. at central locations and food pantries. Straff at distribuAlthough more clients were served this quarter, we distributed over 200,000 fewer pounds of food than tion sites are train to maintain last quarter. USDA TEFAP commodities we receive are down more than 1,900,000 pounds this year to proper food storage, follow disdate due to a lack of bonus pounds received for the program. We anticipate being down about 3,000,000 tribution policies, comply with pounds before the year is out. Food Plus commodities are also down, about 229,000 less than last year. eligibility standards and assure This is due to two factors: the USDA is limiting the inventory that agencies like CFB have on hand, and proper data tracking. they have had problems negotiating what commodities we will receive for food boxes. At this time we are missing four of the twelve items that are included in a Food Plus food box. We do dot not know if this will be remedied. In addition, the cost of food continues to rise in the face of increased need. This year we have had to reduce the amount of food included in each food box in order to continue serving all of our clients. Food boxes now contain a 2-to-3 day supply of food as opposed to a 3-to-4 day supply. Community Food Bank Volunteers Pima County Community Development & Neighborhood Conservation Page 12 FY 2011 - 2012 Outside Agency Annual Report -Program Highlights FY 11-12More than 120,000 people were served by Outside Agency Programs thoughout Pima County during FY 11-12 Outputs Case Management Financial Assistance Financial Assistance/Education Food Assistance - Meals Food Assistance - Boxes Individual Support Material Assistance Shelter Nights Training - Skill Development Transportation Assistance Tutoring - Academic Assistance Number Served 1,130 65 17 1,380 1,675 2,651 3,738 117 8,298 152 1,001 Community Development & Neighborhood Conservation Mission: “To create a more livable County and to improve the quality of life for residents, with a special emphasis on economically and socially disadvantaged communities, through the development and coordination of programs and services.” -Outside Agency Program Goals and Objectives1. Direct funds to programs & agencies that have demonstrated a beneficial community impact 2. Identify gaps and community assets to determine an effective systematic approach for allocating funding 3. Identify best practices implemented by agency programs and act as a resource for other agencies to obtain best practice models and information 4. Provide technical assistance to agencies for program enhancement & board/staff development Pima County Community Development & Neighborhood Conservation Page 13 Pima County Board of Supervisors Ramón Valadez – Chairman, District 2 Ann Day, District 1 Sharon Bronson, District 3 Ray Carroll, District 4 Richard Elias, District 5 County Administrator, C.H. Huckelberry Pima County Community Development & Neighborhood Conservation Department Margaret Kish, Director Jane Krosen, Outside Agency Program Coordinator Kino Service Center, 2797 E. Ajo Way, Tucson, AZ 85713, Phone (520)243-6763 CDNC website: www.pima.gov/CED/CDNC/index.html OA Website: www.pima.gov/CED/CDNC/CRD/outsideAg.html Pima County Community Development & Neighborhood Conservation Page 14