Pima County Community Development and Neighborhood Conservation Department Outside Agency Program Table of Contents Spotlight on OA Committee Process 2 Client Demographics 3 Outputs By Service Category 6 Outside Agency Accomplishments 11 Outside Agency Obstacles/Barriers 12 Program Highlights FY 10-11 13 Fiscal Year 2010 - 2011 Annual Impact Report Spotlight on the OA Committee Process -Outside Agency OverviewThe Board of Supervisors allocates General Funds provided through the Outside Agency Program to address the most critical needs throughout the County, targeting services to underserved and economically disadvantaged populations and communities. The Pima County Outside Agency program provides funding to non-profit entities to serve economically and socially disadvantaged populations through human service programs. The Pima Couty Board of Supervisors establishes funding for the program and grants are awarded to agencies through a public committee process. The Ouside Agency Advisory Committee, with members appointed by the Board of Supervisors and County Administrator, met throughout the year to review the progress that was made for agencies funded through the Outside Agency process including a review of the contractual requirements, the outcomes and outputs and the organizational capacity to deliver quality services. This fiscal year programs were funded in service categories, and the amount of funding for each service category was based upon the Committee’s determination of community needs. The Committee’s funding priorities for fiscal year 2010-2011 included: Basic Needs, Safety, Quality of Life, and Support Services. The Outside Agency Program provided over $3.6 million in funding for social service program The following is a list of the current Outside Agency Community Advisory Committee members: COMMITTEE MEMBER DATE APPROINTED APPOINTED BY Corey Smith October 2006 Anne Day Mary Soltero January 2011 Ramon Valadez Hope Green April 2011 Sharon Bronson Jeannine Mortimer February 2010 Ray Carroll Rosalva Bullock February 2010 Richard Elias Steve Huffman December 2010 Chuck Huckelberry OA FY 2010-2011 Annual Report Page 2 Client Demographics Service Categories Suppoort Services, Dometic Violence, Foreclosure Counseling Youth and Young Adult Emergency Food and Clothing Senior Support Community Support General Services Total Number of Clients Served Female head of Houshold 1,556 2,648 2,239 535 1,389 2,809 11,176 Homeless 1,113 641 407 184 4,124 193 6,662 Persons with Disabilities 1,201 585 660 961 2,782 1,521 7,710 Low to Moderate Income (≤ 80% Medium Income) 3,329 7,323 20,803 899 4,885 5,711 42,950 Age Group (0-17) 1,862 9,086 6,579 0 202 2,910 20,639 Age Group (18-59) 4,246 4,279 13,511 231 5,856 5,731 33,854 Age Group (60 +) 525 86 3,336 1,085 564 4,179 9,775 Age Unknown 180 294 152 0 68 6,413 7,107 Demographic FY 10-11 Number of Clients Served by Service Category 6,813 10% 19,233 27% 6,690 9% 13,745 19% Support Services Youth and Young Adult Emergency Food and Clothing 23,578 33% Senior Support Community Support 1,316 2% OA FY 2010-2011 Annual Report General Services Page 3 Client Demographics Service Categories Suppoort Services, Dometic Violence, Foreclosure Counseling Youth and Young Adult Emergency Food and Clothing Senior Support Community Support General Services Total Number of Clients Served Urban 6,590 10,827 17,184 1,260 6,397 16,129 58,387 Rural 223 2,918 6,394 56 293 3,104 12,988 Unincorporated Pima County 65 353 6,394 56 0 1,920 8,788 AREA Pima County Teen Court Volunteer Center of Southern Arizona: Youth Now AmeriCorps members engage youth during the summer months. Projects ranged from planting new beds at the Marana Farm, to sewing dog toys for animal shelters, to reading to children. The Global Youth Service Day Girl Sprout Backyard Garden Project bring youth together to rejuvenate backyard garden space by planting container gardens and garden beds and painting a hopscotch course. In the process, girls learned about the importance of planting native seeds and developing urban agriculture spaces in Tucson. Pima Council on Aging: Family Caregiver Support Program Betty is 79 years old and resides with her husband in their own home. She suffers from heart problems and has had 2 heart attacks. Betty is the caregiver for her 86 year old husband who is incontinent, blind, has dementia and is bedridden. Client receives Respite hours for her spouse as she is overwhelmed with her husband’s care. Since her husband cannot be left alone, Betty is able to do her errands and appointments while the Respite Caregiver is with her husband. Betty is also receiving housekeeping services as she has a difficult time completing most housekeeping tasks. The system of services has been helping them stay in their home. OA FY 2010-2011 Annual Report Page 4 Client Demographics FY 10-11 Clients Served By Age Group 9,775 14% 7,107 10% 33,854 47% 20,639 29% 0-17 18-59 60+ Unknown FY 10-11 Unduplicated Individuals Served By Quarter 15,000.00 10,000.00 5,000.00 0.00 1st Gtr 2nd Qtr Male OA FY 2010-2011 Annual Report 3rd Qtr 4th Qtr Female Page 5 Outputs by Service Category Support Services, Shelter, and Domestic Violence Output Unit Projected Units Projected Beneficiaries Actual Units Actual Beneficiaries Appointments Scheduled Appointments 502 502 Households 345 286 Households Case Management Hours 156 13 Households 164 16 Households Case Management Hours 1,963 381 Individuals 2,039 366 Individuals Community Information Events 11 11 Contacts 13 11 Contacts Community Information Print Media Items 15 30 Media Outlets 32 32 Media Outlets Crisis Intervention/ Advocacy Hours 60 30 Individuals 110 48 Individuals Financial Assistance Dollars 16,500 16 Households 16,500 26 Households Financial Assistance Dollars 19,000 80 Individuals 20,260 187 Individuals Financial Assistance/ Education Hours 30 6 Individuals 8 3 Individuals Food Assistance Boxes 1,620 360 Households 1,941 431 Households Food Assistance Boxes 690 460 Individuals 307 264 Individuals Food Assistance Meals 4,600 115 Individuals 5,016 141 Individuals Individual Support Hours 1,500 10 Households 115 20 Households Material Assistance Items 9,266 1,536 Individuals 1,837 514 Individuals Outreach Contacts 10 10 Contacts 84 10 Contacts Professional Services Events 18 72 Households 25 390 Households Referral/Information Referrals 1,200 10 Agencies 1,284 10 Agencies Screening/Assessment Appointments 140 140 Households 79 79 Households Screening/Assessment Initial Appointments Completed 207 207 Households 185 185 Households Screening/Assessment Screenings 1,527 1,527 Individuals 1,274 1,274 Individuals Shelter Nights 5,824 182 Households 6,365 291 Households Shelter Nights 4,052 135 Individuals 3,125 111 Individuals Training-Skill Development Hours 2,002 532 Individuals 2,256 731 Individuals Training-Volunteers/ Professionals Hours 1,075 175 Individuals 2,399 240 Individuals Transportation Assistance Trips 800 80 Individuals 873 159 Individuals OA FY 2010-2011 Annual Report Page 6 Outputs by Service Category Youth and Young Adult Output Unit Projected Units Projected Beneficiaries Actual Units Actual Beneficiaries Case Management Hours 800 80 Individuals 800 80 Individuals Child Care Hours 20,180 26 Individuals 29,046 118 Individuals Community Information Events 9 275 Individuals 7 260 Individuals Crisis Intervention/ Advocacy Hours 1,440 60 Households 1,450 503 Individuals Financial Assistance Dollars 9,750 45 Households 9,119 64 Households Group Support Hours 13,984 339 Individuals 9,593 462 Individuals Individual Support Hours 88 10 Individuals 157 30 Individuals Material Assistance Items 1,644 126 Individuals 2,074 161 Individuals Mentoring Hours 320 49 Individuals 190 38 Individuals Outreach Contacts 1,465 1,435 Individuals 1,570 1,559 Individuals Professional Services Hours 1,860 50 Individuals 1,868 55 Individuals Professional Services Hours 240 15 Households 276 7 Households Pro-Social Activities Events 342 108 Individuals 226 302 Individuals Pro-Social Activities Hours 49,301 1,905 Individuals 27,972 2,625 Individuals Respite Hours 520 10 Individuals 520 12 Individuals Screening/Assessment Screenings 995 995 Individuals 1,186 1,186 Individuals Service Learning Activities Hours 12,450 836 Individuals 29,398 3,751 Individuals Training-Skill Development Hours 62,895 4,971 Individuals 44,851 4,784 Individuals Training-Parent Skillst Hours 1,116 93 Individuals 510 50 Individuals Training-Volunteers/ Professionals Hours 73 19 Individuals 90 25 Individuals Tutoring/Academic Assistance Hours 63,029 575 Individuals 57,508 652 Individuals OA FY 2010-2011 Annual Report Page 7 Outputs by Service Category Emergency Food and Clothing Output Unit Projected Units Projected Beneficiaries Actual Units Actual Beneficiaries Food Assistance Boxes 4,988 990 Individuals 8,657 3,613 Individuals Food Assistance Meals 10,000 50 Individuals 11,421 117 Individuals Food Assistance Pounds 835,491 57 Individuals 680,031 Food Assistance Pounds 1,636,043 21,354 Individuals 1,955,603 14,585 Individuals Material Assistance Items 115,800 1,162 Households 45,514 1,705 Households Material Assistance Items 6,250 1,150 Individuals 25,168 2,089 Individuals Training-Volunteers/ Professionals Hours 2,100 150 Individuals 3,339 155 Individuals Transportation Assistnce Trips 2,900 95 Agencies 1,369 106 Agencies 57 Individuals Senior Support Services Output Unit Projected Units Projected Beneficiaries Actual Units Actual Beneficiaries Case Management Hours 960 140 Individuals 1,257 349 Individuals Crisis Intervention/ Advocacy Hours 240 240 Individuals 432 321 Individuals Food Assistance Meals 103,350 445 Individuals 80,000 424 Individuals Food Assistance Meals 23,789 148 Individuals 22,683 266 Individuals Individual Support Hours 2,380 35 Individuals 2,380 35 Individuals Pro-social Activities Events 125 30 Individuals 21 85 Individuals Pro-social Activities Hours 240 10 Individuals 240 10 Individuals Referral/Information Referrals 20 20 Individuals 18 13 Individuals Training-Volunteers/ Professionals Hours 88 2 Individuals 88 5 Individuals Transportation Assistnce Trips 4,189 93 Individuals 4,970 OA FY 2010-2011 Annual Report 100 Individuals Page 8 Outputs by Service Category Community Support Output Unit Projected Units Projected Beneficiaries Actual Units Actual Beneficiaries Case Management Hours 427 60 Households 479 79 Households Community Information Events 8 50 Individuals 8 142 Individuals Financial Assistance Dollars 3,000 10 Households 3,000 29 Households Group Support Hours 616 130 Individuals 669 138 Individuals Individual Support Hours 277 30 Individuals 353 79 Individuals Material Assistance Items 576 144 Individuals 1,168 292 Individuals Mini - Grants Dollars 13,500 20 Agencies 13,000 18 Agencies Outreach Contacts 5 Individuals 20 6 27 Individuals Outreach Events 4 70 Individuals 7 181 Individuals Professional Services Hours 18 18 Households 33 19 Households Professional Services Hours 1,874 404 Individuals 1,894 515 Individuals Service Learning Activities Hours 2,250 90 Individuals 5,124 182 Individuals Training-Skill Development Hours 12 12 Individuals 84 39 Individuals Training- Volunteers/ Professionals Hours 3 3 Individuals 18 24 Individuals Transportation Assistance Trips 8,000 3,000 Individuals 10,238 5,389 Individuals Relief and Referral (case story) In April 2011 Primavera Outreach Case Manager, partnered with the La Frontera R.A.P.P. Outreach Case Manager responded to the pleas of homeless individuals living in a desert camp to look for a 77 year old man with a partially amputated leg living under his wheelchair in the desert near Kino hospital. The man appeared to be gravely ill and had a bad case of stomach flu. He was cognizant and expressed an interested in being placed in shelter. An ambulance was called but the gentleman refused to be transported or treated, insisting that he wanted shelter and not hospitalization. Both case managers continued to work with him over the course of several days, logging several hours establishing rapport and trust with the man. They found that he was eligible for the La Frontera Sonora House on a temporary basis. On his 78th birthday, the client was moved into long term care housing at the Oasis Assisted Living facility. This whole process took over two months to accomplish, with three case managers coordinating services. We call this success story, “from the desert to the Oasis.” OA FY 2010-2011 Annual Report Page 9 Outputs by Service Category General Services Output Unit Projected Units Projected Beneficiaries Actual Units Actual Beneficiaries Case Management Hours 2,400 50 Individuals 2,475 133 Individuals Community Information Events 282 13,250 Individuals 712 21,388 Individuals Community Information Print Media Items 22,500 4,500 Contracts 22,500 4,500 Contracts Financial Assistance/ Education Hours 1,025 820 Households 1,200 960 Households Food Assistance Meals Congregate 4,500 170 Individuals 6,023 513 Individuals Food Assistance Meals Provided 2,480 16 Individuals 2,366 17 Individuals Group Support Hours 80 40 Individuals 74 40 Individuals Individual Support Hours 50 50 Households 277 272 Households Individual Support Hours 5,740 2,295 Individuals 3,093 2,157 Individuals Material Assistance Items 4,000 2,000 Households 3,307 2,603 Households Material Assistance Items 660 660 Individuals 773 773 Individuals Mini - Grants Dollars 6,228 5 Agencies 13,250 11 Agencies Outreach Contacts 40 20 Group Contracts 58 71 Group Contracts Outreach Contacts 2,932 466 Individual Contracts 2,932 682 Individual Contracts Outreach Contacts 1,262 3,999 Individuals 1,769 3,263 Individuals Outreach Website Hits 1,000 1,000 Individuals 4,797 3,481 Individuals Professional Services Contacts 1,800 720 Individuals 4,049 2,096 Individuals Referral/ Information Calls 4,000 4,000 Households 12,721 14,650 Households Referral/ Information Calls 81 54 Individuals 262 64 Individuals Respite Hours 670 5 Individuals 579 5 Individuals Screening/ Assessment Screenings 1,103 763 Individuals 1,101 838 Individuals Service Learning Activities Hours 28,000 200 Individuals 26,626 204 Individuals Training-Skill Development Hours 3,486 1,162 Individuals 5,164 870 Individuals Training- Volunteers/ Professionals Hours 7,470 2,725 Individuals 9,504 3,542 Individuals OA FY 2010-2011 Annual Report Page 10 Outside Agency Accomplishments In their annual reports, agencies describe outcomes that they have accomplished during the 10-11 fiscal year. The following are examples of the outstanding accomplishments made by these agencies: “This year we have collaborated with many more partners to be sure we can offer as much clothing as needed. We re-established our connection to the diaper bank and have increased the number of diapers going out to infants as well as adults. We have many adults using Catalina Community Services such products. We also had a Back to School event at the beginning of the fiscal year and gave out brand new sets of school clothes to more than 120 children. Families were elated to receive the support, and children excited to go to school with truly new clothes and shoes.” Pio Decimo Youth Education and Enrichment Tucson Clean and Beautiful “For the summer six week education, fun and full summer childcare for the school age children. The County’s direct support for child care subsidy allowed school age children to participate in our youth enrichment and education program. These children would not otherwise be able to participate in such a formal setting. Refugee children from Somalia, Congo, Rwanda and Iraq participated for the second year. They loved being able to remain at the center and continue their stay with us. Out of ten refugee children that participated last year, ten of them returned this year. We were able to increase the total number of refugee children participating to sixteen this year.” “Major accomplishments, graduation of additional students from the YARDS (Youth Achieving Resource Development Skills) in desert landscape and landscape maintenance. Since 2010 a total of 38 youth on juvenile probation have received certificates of achievement. Many have had summer job opportunities have, one has been hired by TC&B and another has completed his GED and is going to Pima College , studying landscape. As a direct result of the YARDS program the PC Juvenile Court has created a Job Developer position to reach out in the community for jobs for kids on probation.” “The 51 homes campaign is an important vehicle for increased collaboration and systems change. In the 4th quarter the Plan to End Homelessness Coordinator organized worked with other members of the 51 homes Leadership Team to organize 11 survey sites as well as street interview locations, and to plan and deliver trainInterfaith Coalition for the ings to survey team captains and over 100 survey volunteers. The campaign also partnered with a synHomeless agogue and a church who provided venues for the training and for survey week headquarters. 51 Plan to end Homelessness homes presented survey findings at a large community briefing attended by volunteers and civImplementation Coordinator icleaders,whereattendeespledged$53,000indonationsfor move-incostsforhomelesspeoplehousedby51 homes. Following survey week, 7 staff members from four local agencies were identified who can work as Navigators to provide outreach, system navigation, housing placement, and ongoing support to homeless people identified by 51 homes. As of June 30, three medically vulnerable individuals were able to move in to housing.” Our Family Services Inc. After School Youth Program “90% of program participants have had a 30% increase in academic achievement as indicated by an increase in reading ability. We have 8 reading levels that are organized in different areas of the room labeled with colored stars according to reading level. Participants are tested quarterly and assigned to new reading levels accordingly. We currently have 30 enrolled participants who participate regularly. Four (4) participants who began the quarter at a pre reading level have advanced two to three levels! The participants and their families are extremely proud of their achievements!” OA FY 2010-2011 Annual Report Page 11 Outside Agency Barriers/Obstacles In their annual reports, agencies describe the barriers or obstacles they have faced. The following are quotes that illustrate some of these barriers and ways they have addressed those obstacles: University of Arizona Arizona Board of of Regents Rural Health Office Mobile Health Program “The tough economic situation makes it even harder for these clients to get standard care for their basic health needs. We tried to talk to health care professionals to get highly discounted rates for specialized services for these clients. We were able to find a place in Texas for a extremely discounted rate for some laboratory works. We were able to find a place in Green Valley for the cheapest ultrasound scans for pregnant mothers. We informed our clients regards to free health fairs when available. Some clients went to Mexico for these services. Our new medical director is having discussions with UPH and AHCCCS and planning to accept AHCCCS patients to our program and to use revenue that it would generate to provide comprehensive medical care for the uninsured population for absolutely free in the future.” New Beginnings for Women and Children Homeless Kids/ Children’s Program “Every family enters the NBWC with a unique set of strengths and barriers just as individual children are unique and homelessness takes a different toll on every child.  The staff and volunteers learn a great deal about the family’s stability through the child’s behavior. Identifying the needs of the child often provides insight into a family’s process towards stabilization.   The two way flow of information between case management staff and children’s program staff helps to insure the individual needs of children and families are being met as well as highlights opportunities for program additions, modification and improvements.” Casa de los Ninos Great Beginnings “Ten families discharged and ten subsequently completed Client Satisfaction Surveys during the third quarter of FY2010-2011. Therefore, the evaluative/outcome data for this quarter is based on a small percentage of Program participants.  Program staff may begin to administer interim Client Satisfaction Surveys to children and families enrolled in Great Beginnings in order to collect additional data on client outcomes and overall satisfaction with Program services. Children and families enrolled in Great Beginnings tend to require long term therapeutic support and intervention which frequently is provided over a period of several years.” Child and Family Resources Inc. Healthy Families “We have been receiving more referrals from CPS for children/families in process of substantiation at the time of intake. This is gradually increasing the programs child abuse rates as a result. Because this is such a vulnerable population and fewer services are available in the community for these families, we continue to accept these referrals when we have the capacity even though it is impacting our ability to meet the objective.” Tu Nidito Children and Family Services Children to Children, Grief Support “One of the greatest challenges we encounter in our implementation is the nature of the grief process. While many families indicate improvemnts in their family function, coping and selfworth, the cyclical nature of grief can sometimes skew the survey results. For instance, if the time of the survey coincides with a birthday, death annivesary, or holiday, the client might not be dealing with their grief as well as they normally would. Our most recent updates to the surveys will hopefully cause clients to report on overall improvements, but it is still a challenge that we face.” OA FY 2010-2011 Annual Report Page 12 Program Highlights FY 10-11 More than 116,000 people were served by Outside Agency Programs thoughout Pima County during Fy 10-11 Outputs Number Served Case Management Financial Assistance Financial Assistance/Education Food Assistance - Meals Food Assistance - Boxes Individual Support Material Assistance Shelter Nights Training - Skill Development Transportation Assistance Tutoring - Academic Assistance 1,023 306 963 1,478 4,308 2,585 8,137 402 6,424 5,389 652 Community Development & Neighborhood Conservation Mission: “To create a more livable County and to improve the quality of life for residents, with a special emphasis on economically and socially disadvantaged communities, through the development and coordination of programs and services.” -Outside Agency Program Goals and Objectives1. Direct funds to programs & agencies that have demonstrated a beneficial community impact 2. Identify gaps and community assets to determine an effective systematic approach for allocating funding 3. Identify best practices implemented by agency programs and act as a resource for other agencies to obtain best practice models and information 4. Provide technical assistance to agencies for program enhancement & board/staff development OA FY 2010-2011 Annual Report Page 13 Pima County Board of Supervisors Ramón Valadez – Chairman, District 2 Ann Day, District 1 Sharon Bronson, District 3 Ray Carroll, District 4 Richard Elias, District 5 County Administrator, C.H. Huckelberry Pima County Community Development & Neighborhood Conservation Department Margaret Kish, Director Allen Kulwin, Community & Rural Development Program Manaager Jane Krosen, Outside Agency Program Coordinator Kino Service Center, 2797 E. Ajo Way, Tucson, AZ 85713, Phone (520)243-6763 CDNC website: www.pima.gov/CED/CDNC/index.html OA Website: www.pima.gov/CED/CDNC/CRD/outsideAg.html OA FY 2010-2011 Annual Report Page 14