State Fiscal Year 2012 Division of Aging and Adult Services Adult Protective Services Annual Activity Report Clarence H. Carter, Director December 2012 Division of Aging and Adult Services Adult Protective Services Annual Activity Report Table of Contents Page Executive Summary…………………………………………………………................ 3 Program Background and Service Delivery……………………………................. 4 Partnerships…………………………………………………………………………….. 6 Summary of Data……………………………………………………………................. 8 Statewide Report Statistics…………………………………………………………… 8 Reports…………………………………………………………………………………… 9 Clients…………………………………………………………………………................. 11 Alleged Perpetrators…………………………………………………………………… 19 Reporting Sources……………………………………………………………………... 22 Appendix………………………………………………………………………................ 26 SFY Activity Summary/Statistics by County……………………………………… 1-16 APS Annual Activity Report SFY 2012 2 EXECUTIVE SUMMARY We are pleased to present you with the Adult Protective Services (APS) Annual Report which covers the period of July 1, 2011 – June 30, 2012. The APS Annual Report is produced to inform state government officials, the general public, and other agencies and organizations about the various types of abuse experienced by vulnerable adults in Arizona. A few highlights from this year’s report include the following: • There were 8,781 reports of vulnerable adult mistreatment investigated; • Family members make up 30 percent of the alleged perpetrators; • Females make up 62 percent of clients who are mistreated; • A typical APS client is a Caucasian female, 85 years of age or older; • Neglect by self (34 percent) and neglect by family members (30 percent) continue to be the leading causes for protective services investigations; and • The top two reporting sources are social services (23 percent) and medical services (16 percent). To report the neglect, abuse, or exploitation of a vulnerable adult Call 1-877-SOS-ADULT (1-877-767-2385) Fax at (602) 277-4984 On-line at www.azdes.gov/reportadultabuse As always, APS stands ready to assist vulnerable adults. Thank you for your interest in Adult Protective Services. APS Annual Activity Report SFY 2012 3 PROGRAM BACKGROUND AND SERVICE DELIVERY Adult Protective Services (APS) is part of the Division of Aging and Adult Services (DAAS) within the Arizona Department of Economic Security (DES). APS is required by law to receive and evaluate reports of abuse, neglect, or exploitation of vulnerable adults and to offer those vulnerable adults services based on need and acceptance. APS assists clients in alleviating mistreatment, preventing further harm, and seeking community resources. APS conducts investigations throughout the state; however, reports about allegations of abuse, neglect and exploitation are made to one central location. Reports are received through the APS Central Intake Hotline at 1-877-767-2385 (1-877-SOS-ADULT) or via fax at (602) 277-4984. The Central Intake Hotline is available Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday and Sunday from 10:00 a.m. to 6:00 p.m. Reports can be submitted on-line 24 hours per day, 7 days a week at www.azdes.gov/reportadultabuse . Statutory Authority – The first APS statutes were enacted in 1980 giving APS the authority to receive and investigate reports of abuse, neglect and exploitation of vulnerable or incapacitated adults. A.R.S. § 46-451 and § 46-452 established the roles and responsibilities of an APS worker. Investigations are conducted in private residences and in facilities. For the purpose of the APS program, clients must be: • • • • Eighteen years of age or older; Vulnerable; Abused, neglected, or exploited; and Reside within the State of Arizona (excluding Tribal Communities). Under state law, a vulnerable adult has a physical or mental impairment and is unable to protect him/herself. An incapacitated adult is considered unable to make or communicate informed decisions. Many of these individuals are elderly or disabled and many may simply be neglecting themselves. Others are being abused, neglected, or financially exploited by others in a position of trust. Reporting and Investigation Process – When a contact is made from any community source through the toll-free APS Hotline, an APS Hotline professional is responsible for assessing the information provided by the caller and determining whether the information meets the criteria necessary to file a report. APS Hotline staff will ask the caller for basic information, such as date of birth, address, and telephone number. In addition to this information, the Hotline employee will ask for information about the type of mistreatment, the time the alleged incident occurred, the adult’s physical, functional, and cognitive status, potential health and safety concerns, and the individuals involved. APS Annual Activity Report SFY 2012 4 Once it is determined that a report needs to be investigated, then an APS case is established. The case is routed to the appropriate district office for assignment to a caseworker and a field evaluation is subsequently conducted. The caseworker assesses whether or not there is a factual basis for the allegation(s) of abuse, neglect, or exploitation, and then they work to ameliorate the condition of the client and remedy the situation according to the case plan. During the evaluation process, APS staff have the authority to obtain medical and financial records without consent from the client. APS staff work to develop a plan of action and then offer appropriate services based on individual need and acceptance provided the client has the capacity to make or communicate informed decisions. If the client has been evaluated by a physician and determined that he/she can no longer make decisions, APS will file for the appointment of a guardian/conservator if one has not already been appointed or if there is no one else who is willing or able to serve. A public or a private fiduciary may be appointed by the court. APS does not have the authority to take custody of an individual. While APS will attempt to assist the client to alleviate mistreatment, prevent further harm, and seek community resources, APS does not have the authority to take custody of an adult or his/her finances, remove the adult from his/her home against his/her will, or require the adult to accept services, including Adult Protective Services. After a case is investigated and certain conditions are met, the case is closed. All cases are reviewed to evaluate the quality of the casework. Quality Assurance – The method of determining if the staff are conforming to APS policies and procedures (DES 5-56) consists of reviewing closed APS cases, with a focus on intake, case management, and supervisory functions. Ongoing supervisory and random case reviews are conducted throughout the year. In addition, annual comparisons are made to the baseline data. For an investigated report to be considered a quality report it must meet at least 18 of 20 criteria. Two quality assurance instruments are used to obtain raw data. One instrument measures the intake function and the other measures the casework and supervision functions of APS workers. The APS District Program Managers are responsible for conducting the reviews, excluding the intake function, which is conducted by the APS Operations Manager. Regular monitoring of performance standards statewide will continue to ensure that the program remains at acceptable levels of compliance. Technical assistance and training are developed and provided to field staff as needed. Substantiation and Appeals Rights – The rights of APS clients are protected by policies that ensure and guarantee competent adults their personal choices concerning their independence and lifestyle. Strict laws are in effect requiring respect for confidentiality of names and details surrounding all APS investigations. APS Annual Activity Report SFY 2012 5 Beginning July 1, 2007, aside from criminal and civil penalties, any perpetrator with a substantiated case of mistreatment may have their name placed on the state’s APS Registry. The law requires that APS notify the accused that APS is proposing to substantiate the allegations against them and provide due process for the accused. This means the case may go before an Administrative Law Judge for a determination. As per A.R.S. § 46-458 Hearing Process, APS must meet the Preponderance of Evidence burden of proof when submitting a case for an Administrative Hearing. If the substantiation is affirmed, the accused person’s name will be placed on the APS Registry for ten years. The APS Registry is open to the general public upon written request for the information. Potential employers may also request information about an individual they are considering for hire. PARTNERSHIPS APS works closely with a variety of agencies statewide to conduct investigations, make referrals for services, and to provide community awareness and education. Attorney General’s Office (AG’s) – The APS program works closely with the Attorney General’s Office as legal counsel for the APS program as it pertains to casework activities that require legal advice/intervention, such as petitioning for appointment of guardians and conservators for APS clients. The AG’s office also represents the APS program in cases that go before an Administrative Law Judge as part of the APS Appeals Process. Law Enforcement – APS works jointly with law enforcement by referring cases to them for investigation into the criminal activity of the alleged perpetrators. When required, APS and law enforcement will conduct joint investigations. Arizona Department of Health Services (ADHS) – The Department of Economic Security (DES) has an Agreement of Cooperation (AOC) with ADHS which outlines the roles and responsibilities of each agency as it pertains to incidents of mistreatment of residents in facilities licensed by ADHS. Arizona Department of Economic Security, Division of Developmental Disabilities (DDD) – The Division of Aging and Adult Services (DAAS) has an agreement with DDD that outlines the roles and responsibilities of each division as it pertains to incidents of mistreatment of vulnerable adults receiving DDD services or eligible for DDD services. The Agreement also outlines the process for information sharing. Joint investigations are conducted when necessary. Area Agencies on Aging (AAA) – DAAS/APS works jointly with the Area Agencies on Aging to promote the safety and well-being of mutual clients. Each AAA provides services through the Long Term Care Ombudsman Program and the Home and Community Based Services Program. The primary purpose of the Long Term Care Ombudsman Program is to identify, investigate, and resolve complaints made by, or on APS Annual Activity Report SFY 2012 6 behalf of residents of long-term care facilities. APS refers cases to the Long Term Care Ombudsman Program when resident situations do not rise to the level of an APS investigation and when the situation deals more with resident rights issues. APS and the Long Term Care Ombudsman Program also work closely together during facility closures when residents need to be relocated. Home and Community Based Services are provided to individuals who are functionally impaired and unable to perform activities of daily living. The intended purpose of the services is to provide assistance to individuals to maintain their independence and remain in the least restrictive setting for as long as possible. Coordination between APS, the Area Agency on Aging and Home and Community Based Services has significantly decreased the APS recidivism rate in Maricopa County. Elder Abuse Coalitions and Task Forces - The Arizona Elder Abuse Coalition is an organization of state and local governmental and non-profit agencies working cooperatively to increase awareness, recognition and prosecution of elder abuse and fraud through coordination, advocacy, education, and support of local elder abuse task forces. Members of the coalitions and task forces include representatives of Adult Protective Services, the local police department and/or sheriff’s department, the county public fiduciary, the county attorney’s office, health care professionals, Area Agencies on Aging, as well as the local Bar Associations. APS will continue to be an active participant in the Arizona Elder Abuse Coalition as caseloads and time allow. Disaster Preparedness – APS created the Client Identification Program, also known as the Medallion Program, which allows at-risk and older adults to obtain a client identification pendant that helps ensure their safety and protection in case of an emergency or disaster. At-risk and older adults can voluntarily receive a client identification pendant from APS that contains non-personally identifiable information which helps first responders in emergencies or situations that require evacuations. The client identification pendant contains the individual’s APS case number so that first responders can call the APS Hotline to quickly obtain information about the individual and instructions about any special needs or medical conditions. Individuals can wear the identification pendant on a neck chain. Individuals will also be provided an identification card for their wallet and a magnetic card to place on their refrigerator. Participation in the Medallion Program is voluntary. APS Annual Activity Report SFY 2012 7 SUMMARY OF DATA The Arizona Adult Protective Services System, or AZAPSS, provides case management and tracking of APS clients from intake to closure. AZAPSS provides a consistent retrieval of APS records and data for statistical reports at the district level. The system is structured to meet the legislative mandate of a central APS registry. Equally important, AZAPSS is used to track vulnerable APS clients during local or statewide emergencies. AZAPSS’ simplicity allows for ease in navigating case information and program reports. APS received 13,396 inquiries for the period of July 1, 2011 – June 30, 2012 State Fiscal Year (SFY 2012). Of those inquiries, 4,615 were information and referral inquiries and 8,781 were reports. The APS investigation rate remains at 100 percent for this period. The following chart identifies the number of reports received by district and the type of allegation for the reports: Allegations District I II III IV V VI Statewide Number of Reports* 4,484 1,656 727 761 606 547 8,781 Abuse 1,197 341 131 155 134 91 2,049 Neglect 2,978 1,170 555 530 433 394 6,060 Exploitation 1,255 465 190 241 175 160 2,486 (*Note: Reports may have more than one allegation.) STATEWIDE REPORT STATISTICS In SFY 2012, substantiation rates for the allegations were five percent for abuse, 12 percent for neglect, and two percent for exploitation. • • • • • • • Seventy-six percent of APS clients were over the age of 60, while 24 percent are clients 18-59 years of age. Sixty-nine percent of APS clients identified themselves as Caucasian and 12 percent identified themselves as Hispanic. Two-thirds of the APS clients were female, while one-third were male. Twenty-five percent of APS clients live with family, while 19 percent of APS clients live alone with little to no assistance. Alleged perpetrators who are family members accounted for 30 percent; self neglect accounted for 34 percent; and paid caregivers/residential management accounted for 17 percent. Forty-seven percent of the reporting sources are personnel from social services, medical services, and other public services. Family members are reporting sources 13 percent of the time. APS Annual Activity Report SFY 2012 8 County specific activity summaries and client demographics for SFY 2012 are located in the Appendix (Note: the activity summaries totals may not total to 100 percent due to rounding.) REPORTS This section of the report provides information on APS statistics and trends from SFY 2003-2012. The following graph depicts the trend in investigated reports for SFY 2003-2012. Total Number of Reports Investigated 10,000 8,000 6,000 4,000 2,000 0 8,261 8,041 7,368 9,592 7,697 8,781 7,900 6,488 6,889 FY 09 FY10 FY 11 FY 12 7,246 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 Percentage of Reports Investigated 140% 120% 100% 80% 60% 40% 20% 0% 95.5% 100.0% 100.0% 100.0% 100.0% 100.0% FY 07 FY 08 FY 09 FY 10 FY 11 FY12 87.2% 78.3% 73.6% FY 03 FY 04 83.3% FY 05 FY 06 The following graphs depict the trends in reports in relation to the type of allegation (abuse, neglect, and/or exploitation) from SFY 2003-2012. Total Number of Reports of Abuse Received 2,500 2,000 1,853 2,203 1,583 1,510 1,558 1,626 FY 05 FY 06 FY 07 2,000 1,699 1,755 2,049 FY 09 FY 10 FY 11 FY 12 1,500 1,000 500 0 FY 03 FY 04 APS Annual Activity Report SFY 2012 9 FY 08 Percentage of Total Reports Received with Allegation of Abuse 35% 30% 25% 20% 15% 10% 5% 0% 25.3% 23.0% FY 03 21.5% FY 04 20.8% 20.2% FY 05 FY 06 19.7% 23.0% FY 07 FY 08 26.2% 25.5% 23.3% FY 09 FY 10 FY 11 FY 12 Total Number of Reports of Neglect Received 10,000 8,000 6,000 5,386 6,246 4,915 5,363 5,961 FY 04 FY 05 FY 06 7,802 6,060 5,902 4,881 4,964 FY 10 FY 11 4,000 2,000 0 FY 03 FY 07 FY 08 FY 09 FY 12 Percentage of Total Reports Received with Allegation of Neglect 100% 80% 77.5% 74.0% 67.0% 66.7% FY 03 FY 04 75.6% 81.3% 74.7% 75.2% 72.1% 69.0% 60% 40% 20% 0% FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 Total Number of Reports of Exploitation Received 2,486 2,500 2,000 1,719 1,581 1,485 1,439 FY 05 FY 06 1,500 1,774 2,282 1,804 1,839 FY 07 FY 08 FY 09 FY 10 1,931 1,000 500 0 FY 03 FY 04 APS Annual Activity Report SFY 2012 10 FY 11 FY 12 Percentage of Total Reports Received with Allegation of Exploitation 35% 30% 25% 20% 15% 10% 5% 0% 21.5% 21.4% FY 03 FY 04 20.5% 18.7% FY 05 FY 06 21.5% 23.8% 22.9% FY 07 FY 08 FY 09 28.4% 28.0% 28.3% FY 10 FY 11 FY 12 CLIENTS APS client demographics have remained fairly consistent over the years, with a slow steady growth in the number of 60-64 year olds. The following graphs depict the trends in age, gender, race, and living arrangements for the APS clients between SFY 20032012. Total Number of Clients Age 18-59 3,000 2,500 2,000 1,500 1,000 500 0 2,577 2,654 2,448 2,432 2,337 2,387 2,136 1,937 1,508 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 1,718 FY 10 FY 11 FY 12 Percentage of Clients Age 18-59 35% 30% 25% 20% 15% 10% 5% 0% 26.9% 25.7% 26.1% FY 04 FY 05 27.2% 22.2% FY 03 APS Annual Activity Report SFY 2012 FY 06 FY 07 11 24.6% 24.1% 23.2% 24.9% 24.3% FY 08 FY 09 FY 10 FY 11 FY 12 Total Number of Clients Age 60-64 800 700 600 500 400 300 200 100 0 706 560 419 415 345 FY 03 FY 04 FY 05 358 368 310 FY 06 FY 07 FY 08 456 493 FY 10 FY 11 7.0% 7.0% 7.2% FY 09 FY 10 FY 11 FY 09 FY 12 Percentage of Clients Age 60-64 10% 8% 6% 5.3% 5.7% FY 03 FY 04 6.6% 6.3% 6.3% FY 05 FY 06 7.1% 8.0% 4% 2% 0% FY 07 FY 08 FY 12 Total Number of Clients Age 65-74 2,000 1,782 1,626 1,756 1,539 1,500 1,627 1,470 1,421 1,356 1,145 1,261 1,000 500 0 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 17.7% 18.3% 18.5% FY 10 FY 11 FY 12 Percentage of Clients Age 65-74 25% 20% 17.7% 17.3% 17.2% FY 03 FY 04 16.7% 16.4% 17.0% FY 06 FY 07 FY 08 16.9% 15% 10% 5% 0% FY 05 APS Annual Activity Report SFY 2012 12 FY 09 Total Number of Clients Age 75-84 3,500 3,000 2,500 2,000 1,500 1,000 500 0 3,055 FY 03 3,019 FY 04 2,580 FY 05 2,564 FY 06 2,437 FY 07 2,608 FY 08 2,145 FY 09 2,339 1,805 1,868 FY 10 FY 11 27.8% 27.1% FY 12 Percentage of Clients Age 75-84 40% 31.8% 30.2% 30% 29.7% 29.0% 28.2% 27.2% 26.8% FY 07 FY 08 FY 09 26.6% 20% 10% 0% FY 03 FY 04 FY 05 FY 06 FY 10 FY 11 FY 12 1,553 1,529 FY 10 FY 11 FY 12 22.2% 22.3% FY 11 FY 12 Total Number of Clients Age 85+ 2,500 2,278 2,011 2,000 2,291 1,697 1,791 1,786 FY 05 FY 06 FY 07 1,873 1,960 1,500 1,000 500 0 FY 03 FY 04 FY 08 FY 09 Percentage of Clients Age 85+ 40% 30% 22.9% 20.1% 20% 19.4% 20.3% 20.7% FY 05 FY 06 FY 07 23.9% 24.8% FY 08 FY 09 23.9% 10% 0% FY 03 • FY 04 FY 10 Although APS serves individuals 18 years of age or older, the majority of APS services are provided to individuals 75 and above with the largest proportionate category being those identified as between the ages of 75 and 84 years of age. APS Annual Activity Report SFY 2012 13 • Females were the majority of APS clients between SFY 2003-2012. Females have a longer life expectancy than males which may contribute to this particular statistic. Total Number of Male Clients 4,000 3,789 3,732 3,345 3,580 3,382 3,285 3,048 3,000 3,306 2,395 2,592 FY 10 FY 11 FY 12 2,000 1,000 0 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 Percentage of Male Clients 60% 50% 40% 30% 20% 10% 0% 36.9% 37.3% 38.5% 38.3% 38.0% 37.3% 38.6% 36.9% 37.6% 37.6% FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 4,791 4,047 4,241 FY 09 FY 10 FY 11 Total Number of Female Clients 6,000 6,462 6,235 5,348 5,443 5,358 5,954 4,000 5,399 2,000 0 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 12 Percentage of Female Clients 100% 80% 60% 40% 62.4% 62.7% 62.3% 61.4% 61.7% 62.0% 62.1% 60.7% FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 61.6% 61.5% 20% 0% APS Annual Activity Report SFY 2012 14 FY 10 FY 11 FY 12 • APS clients that identified their ethnicity as Hispanic or Latino accounted for 12 percent of those served in SFY 2012. Total Number of Clients Identifying as Hispanic or Latino 1,500 1,201 1,154 1,109 1,055 1,082 1,039 1,000 1,074 845 787 803 FY 10 FY 11 FY 12 11.7% 12.2% FY 11 FY 12 500 0 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 Percentage of Clients Identifying as Hispanic or Latino 15% 10.3% 11.5% 12.1% 12.6% 12.5% 10.8% 10.7% FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 12.1% 10% 5% 0% • FY 10 APS client demographic specific to race is consistent with the overall Arizona population. Although there has been a 23 percent decrease in the number of APS clients identifying themselves as White since SFY 2003, this race category remains proportionately higher than the other race categories. Total Number of Clients Identifying as White 10,000 8,000 6,000 7,882 7,578 6,779 6,792 6,686 6,626 6,035 5,517 4,500 4,713 FY 09 FY 10 FY 11 FY 12 68.4% 68.7% FY 11 FY 12 4,000 2,000 0 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 Percentage of Clients Identifying as White 100% 80% 77.5% 75.7% 78.0% FY 03 FY 04 FY 05 76.9% 77.3% 69.9% 69.4% 69.1% 60% 40% 20% 0% APS Annual Activity Report SFY 2012 FY 06 FY 07 15 FY 08 FY 09 FY 10 • APS clients identifying themselves as Black or African American account for slightly more than five percent of all APS clients in SFY 2012. Total Number of Clients Identifying as Black or African American 500 400 446 374 357 315 300 336 354 378 297 306 304 FY 10 FY 11 200 100 0 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 12 Percentage of Clients Identifying as Black or African American 6% 5% 4% 3% 2% 1% 0% 4.0% FY 03 • 3.6% 3.6% 3.8% FY 04 FY 05 FY 06 4.1% 3.9% 3.8% FY 07 FY 08 FY 09 5.1% 4.7% 4.4% FY 10 FY 11 FY 12 APS clients identifying themselves as American Indian or Alaska Native are clients who primarily live off-reservation. APS participates in a very small number of on-reservation cases and will only do so at the invitation of the tribal council seeking their assistance. Total Number of Clients Identifying as American Indian or Alaskan Native 250 200 232 224 165 186 146 196 150 126 100 135 136 FY 11 FY 12 97 50 0 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 Percentage of Clients Identifying as American Indian or Alaskan Native 2.5% 2.0% 2.2% 1.8% 1.9% 2.1% 1.7% 2.0% 2.0% 1.6% 1.5% 1.5% 1.5% 1.0% 0.5% 0.0% FY 03 FY 04 FY 05 APS Annual Activity Report SFY 2012 FY 06 FY 07 16 FY 08 FY 09 FY 10 FY 11 FY 12 • Cultural diversity may also contribute to the smaller number of cases for the majority of racial groups. Familial obligations, religious beliefs, and various perceptions on the kinds of information to be shared with non-family members, as well as a lack of awareness, may lead to the reluctance of certain groups to make contact with APS. Total Number of Clients Identifying as Asian 80 72 69 62 60 51 48 49 FY 05 FY 06 64 59 41 45 FY 10 FY 11 40 20 0 FY 03 FY 04 FY 07 FY 08 FY 09 FY 12 Percentage of Clients Identifying as Asian 1.0% 0.8% 0.8% 0.7% 0.7% FY 03 FY 04 0.6% 0.6% 0.6% FY 05 FY 06 0.7% 0.7% FY 07 FY 08 0.8% 0.6% 0.7% 0.4% 0.2% 0.0% FY 09 FY 10 FY 11 FY 12 The following graphs depict the trends in APS client living arrangements for SFY 2003-2012. • The largest categories of APS client demographics in relation to living arrangements are clients who reside with family, followed by clients in licensed or unlicensed care facilities, followed by clients living alone with little or no assistance. Total Number of Clients Living in Licensed/Unlicensed Care Facility 3,000 2,500 2,000 1,500 1,000 500 0 2,600 2,458 1,845 1,995 1,884 1,843 2,258 1,407 1,531 FY 03 FY 04 FY 05 APS Annual Activity Report SFY 2012 FY 06 FY 07 17 FY 08 FY 09 FY 10 FY 11 1,898 FY 12 Percentage of Clients Living in Licensed/Unlicensed Care Facility 35% 30% 25% 20% 15% 10% 5% 0% 25.0% FY 03 23.4% 24.2% 20.9% 22.4% 21.6% 23.3% FY 04 FY 05 FY 06 FY 07 FY 08 21.7% 22.2% 21.6% FY 09 FY 10 FY 11 FY 12 Total Number of Clients Residing with Family 3,000 2,500 2,000 1,500 1,000 500 0 2,803 2,778 2,507 2,598 2,598 2,241 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 1,544 1,620 FY 09 FY 10 1,839 2,220 FY 11 FY 12 26.7% 25.3% Percentage of Clients Residing with Family 35% 30% 25% 20% 15% 10% 5% 0% 26.8% 27.8% 28.8% 29.4% 30.1% 24.9% 23.4% FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 19.7% FY 09 FY 10 FY 11 FY 12 Total Number of Clients Residing with Non-Family 1,000 861 842 800 841 730 642 445 600 400 303 320 FY 09 FY 10 338 298 200 0 FY 03 FY 04 FY 05 APS Annual Activity Report SFY 2012 FY 06 FY 07 18 FY 08 FY 11 FY 12 Percentage of Clients Residing with Non-Family 12% 10% 8% 6% 4% 2% 0% 9.9% 5.9% 6.4% 4.9% 4.6% 4.3% 3.8% 3.9% FY 03 • 9.7% 8.3% FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 Clients residing alone, with some assistance have decreased by 60 percent since 2003. Total Number of Clients Living Alone with Some Assistance 700 600 500 400 300 200 100 0 658 563 375 423 396 281 138 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 242 108 FY 10 123 FY 11 FY 12 Percentage of Clients Living Alone with Some Assistance 7% 6% 5% 4% 3% 2% 1% 0% 6.3% 5.6% 4.3% 4.8% 4.6% 2.8% 2.9% FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 1.7% 1.7% 1.8% FY 09 FY 10 FY 11 FY 12 ALLEGED PERPETRATORS The following graphs depict the trends in alleged perpetrators between SFY 2003-2012. Neglect continues to be the leading cause for protective services investigations although the alleged perpetrator identified as “self” has decreased by 22 percent since SFY 2003. The leveling out of cases beginning in SFY 2005 may be a result of the partnership developed with the Area Agencies on Aging to coordinate emergency placements and in-home supports for APS clients. APS Annual Activity Report SFY 2012 19 Total Number of Alleged Perpetrators Identified as Self 5,000 4,000 3,000 3,971 3,953 3,435 3,457 3,386 3,452 2,000 1,000 0 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 3,106 2,828 FY 09 2,096 2,351 FY 10 FY 11 FY 12 Percentage of Alleged Perpetrators Identified as Self 50% 40% 36.3% 37.5% 37.1% 36.3% 36.1% 32.9% 31.6% 30% 20% 32.1% 34.1% 28.2% 10% 0% FY 03 • FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 Family members identified as the alleged perpetrator approximately 22 percent from SFY 2003 to SFY 2012. has FY 12 increased Total Number of Alleged Perpetrators Identified as Family Members 4,000 3,055 3,000 2,767 2,654 2,756 FY 04 FY 05 FY 06 2,839 2,946 2,713 2,420 2,236 FY 09 FY 11 FY 11 2,770 2,000 1,000 0 FY 03 FY 07 FY 08 FY 12 Percentage of Alleged Perpetrators Identified as Family Members 50% 40% 30% 30.2% 27.5% 26.2% 28.6% 29.0% FY 03 FY 04 FY 05 FY 06 28.1% 30.4% 32.6% 30.5% 30.4% FY 11 FY 12 20% 10% 0% APS Annual Activity Report SFY 2012 FY 07 20 FY 08 FY 09 FY 10 Total Number of Alleged Perpetrators Identified as Friend or Neighbor 1,000 870 847 800 722 734 647 576 514 FY 08 FY 09 600 552 501 448 FY 10 FY 11 400 200 0 FY 03 FY 04 FY 05 FY 06 FY 07 FY 12 Percentage of Alleged Perpetrators Identified as Friend or Neighbor 12% 10% 8% 6% 4% 2% 0% • 9.1% 6.7% 6.8% FY 03 FY 04 7.8% 7.0% FY 05 FY 06 FY 07 5.5% 5.7% FY 08 FY 09 6.8% 6.1% 6.1% FY 10 FY 11 FY 12 There is a slight decrease in alleged perpetrators identified as paid caregivers or residential management employees over last SFY 2011. Total Number of Alleged Perpetrators Identified as Caregiver or Residential Management 2,500 2,000 1,953 1,633 1,500 1,586 1,543 1,888 1,706 1,466 1,560 1,367 1,370 FY 10 FY 11 1,000 500 0 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 12 Percentage of Alleged Perpetrators Identified as Caregiver or Residential Management 30% 25% 20% 15% 10% 5% 0% 17.2% FY 03 16.7% 15.5% 15.8% FY 04 FY 05 APS Annual Activity Report SFY 2012 FY 06 16.4% FY 07 21 18.0% 19.1% 18.4% 18.7% 17.1% FY 08 FY 09 FY 10 FY 11 FY 12 REPORTING SOURCES The following graphs depict the trends in reporting sources between SFY 2003-2012. As mandatory reporters, medical services, social services, and public services consistently make up the largest portions of reporting sources. Total Number of Reporting Sources Identified as Medical Services 2,000 1,590 1,594 1,489 1,500 1,301 1,000 1,136 972 FY 06 FY 07 1,577 1,450 1,087 988 500 0 FY 03 FY 04 FY 05 FY 08 FY 09 FY 10 FY 11 FY 12 Percentage of Reporting Sources Identified as Medical Services 25% 15% 10% 16.1% 17.9% 20% 13.6% 14.6% 16.5% 14.8% 12.7% 11.1% FY 06 FY 07 14.6% 14.2% 5% 0% FY 03 FY 04 FY 05 FY 08 FY 09 FY 10 FY 11 FY 12 Total Number of Reporting Sources Identified as Social Services 4,000 3,288 3,000 3,036 2,968 2,455 2,969 2,105 1,911 2,000 2,239 1,962 1,089 1,000 0 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 Percentage of Reporting Sources Identified as Social Services 40% 30% 34.8% 33.4% 29.3% 23.7% 21.7% FY 03 FY 04 32.2% 32.2% 27.9% 26.7% 22.9% FY 11 FY 12 20% 10% 0% FY 05 APS Annual Activity Report SFY 2012 FY 06 FY 07 22 FY 08 FY 09 FY 10 Total Number of Reporting Sources Identified as Other Public Services 2,500 2,000 1,500 1,000 500 0 2,273 1,747 1,813 1,736 1,741 1,324 577 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 583 828 FY 11 FY 12 561 FY 10 Percentage of Reporting Sources Identified as Other Public Services 25% 20% 23.5% 17.4% 17.8% 19.7% 19.5% 15% 10% 15.1% 7.1% 8.0% 7.8% 8.5% FY 10 FY 11 FY 12 5% 0% FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 Note: In SFY 2009, the category of public services was separated into several categories that more accurately illustrate the relationship to the client, thus reflecting a decrease that is namely due to the expanded category options. Total Number of Reporting Sources Identified as Family Member 1,500 1,128 1,144 1,041 956 1,000 1,303 1,233 949 917 954 891 500 0 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 Percentage of Reporting Sources Identified as Family Member 20% 15% 10.7% 11.3% 10.8% 10.3% FY 04 FY 05 FY 06 11.9% 12.7% 11.7% 12.8% 12.8% 13.3% FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 10% 5% 0% FY 03 APS Annual Activity Report SFY 2012 23 • Since SFY 2003, reporting sources identified as “friend or neighbor” have decreased by 28 percent. Total Number of Reporting Sources Identified as Friend or Neighbor 1,500 1,251 1,325 1,170 906 1,000 920 833 509 500 532 779 482 0 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 Percentage of Reporting Sources Identified as Friend or Neighbor 15% 13.8% 13.0% 13.3% 10.2% 10.6% 10% 8.6% 6.3% 6.9% 7.2% 8.0% FY 10 FY 11 FY 12 5% 0% FY 03 • FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 Reporting sources identified as “other” have decreased by 24 percent since SFY 2003. This is primarily due to improved and more consistent categorization of reporting sources identified under the category of “other.” Total Number of Reporting Sources Identified as Other 1,500 1,021 1,018 1,000 847 1,112 1,284 993 657 542 570 725 500 0 FY 03 FY 04 FY 05 APS Annual Activity Report SFY 2012 FY 06 FY 07 24 FY 08 FY 09 FY 10 FY 11 FY 12 Percentage of Reporting Sources Identified as Other 20% 17.4% 17.8% 19.7% 19.5% 15.1% 15% 13.3% 10% 8.0% 7.7% 7.4% FY 10 FY 11 FY 12 7.1% 5% 0% FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 CONCLUSION Thank you for your interest in Arizona Adult Protective Services and the report of APS client and service trends from 2003-2012. For SFY 2012 county-level data for the information presented throughout this report, please see the Appendix. We hope you found the report useful and will turn to it as a reference when in need of statistical information about APS in Arizona. To report the neglect, abuse, or exploitation of a vulnerable adult Call 1-877-SOS-ADULT (1-877-767-2385) Fax at (602) 277-4984 On-line at www.azdes.gov/reportadultabuse APS Annual Activity Report SFY 2012 25 Appendix APS Annual Activity Report SFY 2012 26 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - ARIZONA ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 2,049 23.33% Not Substantiated 1,955 95.41% 94 4.59% NEGLECT 6,060 69.01% Not Substantiated 5,380 88.78% Substantiated Substantiated 680 11.22% EXPLOITATION 2,486 28.31% Not Substantiated 2,446 98.39% 40 1.61% Substantiated TOTAL CASES 8,781 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 513 5.84% Alone-No Assistance 30 - 39 295 3.36% Alone-Some Asst 40 - 49 436 4.97% With Family 50 - 59 892 10.16% 60 - 64 706 8.04% 65 - 69 784 8.93% Private Residence Adult Foster Care With Non Family 1,419 16.16% 242 2.76% 2,220 25.28% 338 3.85% CLIENT DWELLING / FACILITY TYPE 2,045 23.29% 70 - 74 842 9.59% 75 - 79 1,053 11.99% Assisted Living 80 - 84 1,286 14.65% Board & Care 85+ 1,960 22.32% DDD Placement 14 0.16% Nursing Facility 827 9.42% Residential Care 173 1.97% 61 0.70% 6 0.07% 8 0.09% 619 7.05% Unknown CLIENT RACE Am Ind/Ak Native Asian Black/African Amer 136 1.55% Supervisory Care 72 0.82% Unlicensed VA 446 5.08% Caucasian/White 6,035 68.73% Unknown Hispanic RELATION TO CLIENT 1,074 12.23% Pacific Islander 11 0.13% Unknown/Other 1,007 11.47% CLIENT MONTHLY INCOME Care Giver/Res Mgr Conserv/Guardian Family Member 16 0.18% 616 7.02% 27 0.31% 164 1.87% Rptg Source 832 8.51% Perpetrator 1,560 17.12% 40 0.41% 193 2.12% 1,303 13.32% 2,770 30.39% $300 or Less 5 0.06% Financial Service 598 6.12% 49 0.54% $301 - $500 18 0.21% Friend/Neighbor 779 7.97% 552 6.06% $501 - $750 184 2.10% Law Enforcement 472 4.83% 1 0.01% $751 - $1,000 136 1.55% Legal Service 45 0.46% 3 0.03% 403 4.59% Medical Service 8,035 91.50% Over $1,000 Unknown CLIENT GENDER 1,577 16.13% 75 0.82% Other 725 7.41% 673 7.38% Other Public Service 828 8.47% 37 0.41% Female 5,399 61.49% Self 211 2.16% 3,106 34.08% Male 3,306 37.65% Social Service 2,239 22.89% 18 0.20% 76 0.87% 130 1.33% 77 0.85% 9,780 100.00% 9,114 100.00% Unknown Unknown TOTAL Page 1 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - APACHE ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 5 17.86% Not Substantiated 5 100.00% Substantiated 0 0.00% NEGLECT 21 75.00% Not Substantiated 15 71.43% Substantiated 6 28.57% EXPLOITATION 10 35.71% Not Substantiated 10 100.00% 0 0.00% Substantiated TOTAL CASES 28 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 1 3.57% Alone-No Assistance 7 30 - 39 40 - 49 1 3.57% Alone-Some Asst 2 7.14% 3 10.71% With Family 7 25.00% 50 - 59 2 7.14% 60 - 64 4 14.29% With Non Family 1 3.57% 65 - 69 3 10.71% Private Residence 9 32.14% 70 - 74 1 3.57% Adult Foster Care 0 0.00% 75 - 79 4 14.29% Assisted Living 0 0.00% 80 - 84 5 17.86% Board & Care 0 0.00% 85+ 4 14.29% DDD Placement 0 0.00% Unknown 0 0.00% Nursing Facility 0 0.00% Residential Care 0 0.00% CLIENT RACE 25.00% CLIENT DWELLING / FACILITY TYPE Am Ind/Ak Native 1 3.57% Supervisory Care 0 0.00% Asian 0 0.00% Unlicensed 0 0.00% VA 0 0.00% Unknown 2 7.14% Black/African Amer 0 0.00% 25 89.29% Hispanic 1 3.57% RELATION TO CLIENT Pacific Islander 0 0.00% Care Giver/Res Mgr 3 Unknown/Other 1 3.57% Conserv/Guardian Family Member Caucasian/White CLIENT MONTHLY INCOME Rptg Source Perpetrator 10.35% 1 3.33% 0 0.00% 2 6.67% 6 20.69% 8 26.67% $300 or Less 0 0.00% Financial Service 0 0.00% 0 0.00% $301 - $500 1 3.57% Friend/Neighbor 3 10.35% 4 13.33% $501 - $750 1 3.57% Law Enforcement 0 0.00% 0 0.00% $751 - $1,000 0 0.00% Legal Service 0 0.00% 0 0.00% 1 3.57% Medical Service 2 6.90% 0 0.00% 25 89.29% Other 3 10.35% 3 10.00% Over $1,000 Unknown CLIENT GENDER Other Public Service 2 6.90% 0 0.00% 18 64.29% Self 3 10.35% 12 40.00% Male 9 32.14% Social Service 7 24.14% 0 0.00% Unknown 1 3.57% Unknown 0 0.00% 0 0.00% 29 100.00% 30 100.00% Female TOTAL Page 2 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - COCHISE ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 75 18.20% Not Substantiated 71 94.67% 4 5.33% NEGLECT 293 71.12% Not Substantiated 234 79.86% Substantiated Substantiated 59 20.14% EXPLOITATION 121 29.37% Not Substantiated 121 100.00% 0 0.00% Substantiated TOTAL CASES 412 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 22 5.34% Alone-No Assistance 30 - 39 11 2.67% Alone-Some Asst 40 - 49 20 4.85% With Family 50 - 59 44 10.68% 60 - 64 32 7.77% 65 - 69 30 7.28% Private Residence 70 - 74 35 8.50% Adult Foster Care 75 - 79 48 11.65% Assisted Living 80 - 84 85+ Unknown With Non Family 77 18.69% 10 2.43% 113 27.43% 25 6.07% CLIENT DWELLING / FACILITY TYPE 111 26.94% 1 0.24% 13 3.16% 69 16.75% Board & Care 1 0.24% 100 24.27% DDD Placement 7 1.70% 1 0.24% Nursing Facility 23 5.58% Residential Care 2 0.49% CLIENT RACE Am Ind/Ak Native 2 0.49% Supervisory Care 4 0.97% Asian 2 0.49% Unlicensed 0 0.00% VA 1 0.24% 24 5.83% Black/African Amer Caucasian/White Hispanic 7 1.70% 288 69.90% Unknown RELATION TO CLIENT 72 17.48% Pacific Islander 1 0.24% Care Giver/Res Mgr Unknown/Other 40 9.71% Conserv/Guardian CLIENT MONTHLY INCOME Rptg Source 31 6.62% Perpetrator 47 11.06% 1 0.21% 8 1.88% Family Member 73 15.60% 131 30.82% $300 or Less 1 0.24% Financial Service 38 8.12% 3 0.71% $301 - $500 2 0.49% Friend/Neighbor 45 9.62% 27 6.35% $501 - $750 31 7.52% Law Enforcement 25 5.34% 0 0.00% $751 - $1,000 11 2.67% Legal Service 1 0.21% 0 0.00% 43 10.44% Medical Service 80 17.09% 0 0.00% 324 78.64% Other 38 8.12% 23 5.41% Other Public Service 41 8.76% 1 0.24% 9 1.92% 183 43.06% 82 17.52% 0 0.00% 4 0.86% 2 0.47% 468 100.00% 425 100.00% Over $1,000 Unknown CLIENT GENDER Female 260 63.11% Self Male 147 35.68% Social Service 5 1.21% Unknown Unknown TOTAL Page 3 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - COCONINO ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 22 27.16% Not Substantiated 21 95.46% 1 4.55% NEGLECT 58 71.61% Not Substantiated 47 81.03% Substantiated 11 18.97% EXPLOITATION 21 25.93% Not Substantiated 21 100.00% 0 0.00% Substantiated Substantiated TOTAL CASES 81 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 9 11.11% 30 - 39 4 4.94% Alone-Some Asst 40 - 49 8 9.88% With Family 50 - 59 9 11.11% 60 - 64 7 8.64% 65 - 69 8 9.88% Private Residence 20 24.69% 70 - 74 8 9.88% Adult Foster Care 0 0.00% 75 - 79 6 7.41% Assisted Living 1 1.24% 80 - 84 85+ Unknown Alone-No Assistance With Non Family 13 16.05% 3 3.70% 21 25.93% 4 4.94% CLIENT DWELLING / FACILITY TYPE 7 8.64% Board & Care 0 0.00% 15 18.52% DDD Placement 5 6.17% 0 0.00% Nursing Facility 2 2.47% Residential Care 5 6.17% CLIENT RACE Am Ind/Ak Native 9 11.11% Supervisory Care 0 0.00% Asian 0 0.00% Unlicensed 0 0.00% Black/African Amer 1 1.24% VA 0 0.00% Caucasian/White 48 59.26% Unknown 7 8.64% Hispanic RELATION TO CLIENT 11 13.58% Pacific Islander 0 0.00% Unknown/Other 12 14.82% CLIENT MONTHLY INCOME Rptg Source 5.56% Perpetrator Care Giver/Res Mgr 5 10 11.63% Conserv/Guardian 0 0.00% 1 1.16% Family Member 9 10.00% 26 30.23% $300 or Less 0 0.00% Financial Service 6 6.67% 0 0.00% $301 - $500 0 0.00% Friend/Neighbor 4 4.44% 7 8.14% $501 - $750 4 4.94% Law Enforcement 4 4.44% 0 0.00% $751 - $1,000 5 6.17% Legal Service 1 1.11% 0 0.00% Over $1,000 10 12.35% Medical Service 14 15.56% 0 0.00% Unknown 62 76.54% Other 8 8.89% 10 11.63% 12 13.33% 3 3.49% 2 2.22% 28 32.56% 25 27.78% 0 0.00% 0 0.00% 1 1.16% 90 100.00% 86 100.00% CLIENT GENDER Other Public Service Female 58 71.61% Self Male 23 28.40% Social Service 0 0.00% Unknown Unknown TOTAL Page 4 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - GILA ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 23 17.69% Not Substantiated 23 100.00% 0 0.00% NEGLECT 93 71.54% Not Substantiated 87 93.55% Substantiated Substantiated 6 6.45% EXPLOITATION 39 30.00% Not Substantiated 39 100.00% 0 0.00% Substantiated TOTAL CASES 130 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 3 2.31% Alone-No Assistance 30 23.08% 30 - 39 4 3.08% Alone-Some Asst 40 - 49 7 5.39% With Family 50 - 59 10 7.69% With Non Family 60 - 64 10 7.69% 65 - 69 11 8.46% Private Residence 35 26.92% 3 2.31% 27 20.77% 2 1.54% CLIENT DWELLING / FACILITY TYPE 70 - 74 6 4.62% Adult Foster Care 0 0.00% 75 - 79 25 19.23% Assisted Living 2 1.54% 80 - 84 18 13.85% Board & Care 0 0.00% 85+ 35 26.92% DDD Placement 4 3.08% 1 0.77% Nursing Facility 17 13.08% Residential Care 4 3.08% Unknown CLIENT RACE Am Ind/Ak Native 5 3.85% Supervisory Care 0 0.00% Asian 0 0.00% Unlicensed 0 0.00% Black/African Amer 1 0.77% VA 0 0.00% Caucasian/White 94 72.31% Unknown 6 4.62% Hispanic RELATION TO CLIENT 13 10.00% Pacific Islander 0 0.00% Unknown/Other 17 13.08% CLIENT MONTHLY INCOME Care Giver/Res Mgr Conserv/Guardian Rptg Source 11 7.75% Perpetrator 20 14.49% 0 0.00% 1 0.73% Family Member 18 12.68% 39 28.26% $300 or Less 0 0.00% Financial Service 11 7.75% 2 1.45% $301 - $500 0 0.00% Friend/Neighbor 12 8.45% 11 7.97% $501 - $750 2 1.54% Law Enforcement 11 7.75% 0 0.00% $751 - $1,000 1 0.77% Legal Service 3 2.11% 0 0.00% 2 1.54% Medical Service 21 14.79% 0 0.00% 125 96.15% 9 6.34% 9 6.52% 17 11.97% 0 0.00% 3 2.11% 53 38.41% 23 16.20% 0 0.00% 3 2.11% 3 2.17% 142 100.00% 138 100.00% Over $1,000 Unknown CLIENT GENDER Other Other Public Service Female 81 62.31% Self Male 48 36.92% Social Service 1 0.77% Unknown Unknown TOTAL Page 5 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - GRAHAM ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 8 12.12% Not Substantiated 8 100.00% Substantiated 0 0.00% NEGLECT 54 81.82% Not Substantiated 39 72.22% Substantiated 15 27.78% EXPLOITATION 14 21.21% Not Substantiated 14 100.00% 0 0.00% Substantiated TOTAL CASES 66 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 3 4.55% Alone-No Assistance 30 - 39 4 6.06% Alone-Some Asst 40 - 49 6 9.09% With Family 50 - 59 8 12.12% 60 - 64 3 4.55% 65 - 69 5 7.58% Private Residence 21 31.82% 70 - 74 6 9.09% Adult Foster Care 0 0.00% 75 - 79 6 9.09% Assisted Living 1 1.52% 80 - 84 85+ Unknown With Non Family 11 16.67% 2 3.03% 23 34.85% 2 3.03% CLIENT DWELLING / FACILITY TYPE 9 13.64% Board & Care 0 0.00% 16 24.24% DDD Placement 1 1.52% 0 0.00% Nursing Facility 3 4.55% Residential Care 1 1.52% CLIENT RACE Am Ind/Ak Native 2 3.03% Supervisory Care 1 1.52% Asian 0 0.00% Unlicensed 0 0.00% Black/African Amer 1 1.52% VA 0 0.00% Caucasian/White 47 71.21% Unknown 0 0.00% Hispanic RELATION TO CLIENT 10 15.15% Pacific Islander 0 0.00% Care Giver/Res Mgr Unknown/Other 6 9.09% Conserv/Guardian CLIENT MONTHLY INCOME Family Member Rptg Source 7 9.86% Perpetrator 9 13.43% 0 0.00% 1 1.49% 13 18.31% 22 32.84% $300 or Less 0 0.00% Financial Service 4 5.63% 0 0.00% $301 - $500 1 1.52% Friend/Neighbor 7 9.86% 2 2.99% $501 - $750 1 1.52% Law Enforcement 3 4.23% 0 0.00% $751 - $1,000 1 1.52% Legal Service 0 0.00% 0 0.00% 7 10.61% Medical Service 8 11.27% 0 0.00% 56 84.85% Other 4 5.63% 6 8.96% 10 14.09% 0 0.00% 0 0.00% 27 40.30% 15 21.13% 0 0.00% 0 0.00% 0 0.00% 71 100.00% 67 100.00% Over $1,000 Unknown CLIENT GENDER Other Public Service Female 39 59.09% Self Male 27 40.91% Social Service 0 0.00% Unknown Unknown TOTAL Page 6 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - GREENLEE ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 1 6.25% Not Substantiated 1 100.00% Substantiated 0 0.00% NEGLECT 12 75.00% Not Substantiated 9 75.00% Substantiated 3 25.00% EXPLOITATION 7 43.75% Not Substantiated 7 100.00% Substantiated 0 0.00% TOTAL CASES 16 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 2 12.50% Alone-No Assistance 3 30 - 39 1 40 - 49 1 6.25% Alone-Some Asst 0 0.00% 6.25% With Family 6 37.50% 50 - 59 4 25.00% 60 - 64 1 6.25% With Non Family 2 12.50% 65 - 69 0 0.00% Private Residence 4 25.00% 70 - 74 0 0.00% Adult Foster Care 0 0.00% 75 - 79 3 18.75% Assisted Living 0 0.00% 80 - 84 2 12.50% Board & Care 0 0.00% 85+ 2 12.50% DDD Placement 0 0.00% Unknown 0 0.00% Nursing Facility 0 0.00% Residential Care 0 0.00% CLIENT RACE 18.75% CLIENT DWELLING / FACILITY TYPE Am Ind/Ak Native 0 0.00% Supervisory Care 0 0.00% Asian 0 0.00% Unlicensed 0 0.00% Black/African Amer 0 0.00% VA 0 0.00% 13 81.25% Unknown 1 6.25% Hispanic 3 18.75% RELATION TO CLIENT Pacific Islander 0 0.00% Care Giver/Res Mgr 1 Unknown/Other 0 0.00% Conserv/Guardian Family Member Caucasian/White CLIENT MONTHLY INCOME Rptg Source Perpetrator 5.56% 3 18.75% 0 0.00% 0 0.00% 3 16.67% 5 31.25% $300 or Less 0 0.00% Financial Service 0 0.00% 0 0.00% $301 - $500 0 0.00% Friend/Neighbor 3 16.67% 1 6.25% $501 - $750 1 6.25% Law Enforcement 1 5.56% 0 0.00% $751 - $1,000 0 0.00% Legal Service 0 0.00% 0 0.00% 1 6.25% Medical Service 1 5.56% 0 0.00% 14 87.50% Other 1 5.56% 1 6.25% Over $1,000 Unknown Other Public Service 3 16.67% 0 0.00% Female CLIENT GENDER 9 56.25% Self 1 5.56% 6 37.50% Male 7 43.75% Social Service 4 22.22% 0 0.00% Unknown 0 0.00% Unknown 0 0.00% 0 0.00% 18 100.00% 16 100.00% TOTAL Page 7 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - LA PAZ ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 7 17.50% Not Substantiated 6 85.71% Substantiated 1 14.29% NEGLECT 26 65.00% Not Substantiated 21 80.77% Substantiated 5 19.23% EXPLOITATION 14 35.00% Not Substantiated 14 100.00% 0 0.00% Substantiated TOTAL CASES 40 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 0 0.00% Alone-No Assistance 30 - 39 1 2.50% Alone-Some Asst 0 0.00% 40 - 49 2 5.00% With Family 6 15.00% 50 - 59 3 7.50% With Non Family 3 7.50% 60 - 64 6 15.00% 65 - 69 2 5.00% Private Residence 15 37.50% 70 - 74 6 15.00% Adult Foster Care 0 0.00% 75 - 79 4 10.00% Assisted Living 0 0.00% 80 - 84 8 20.00% Board & Care 0 0.00% 85+ 8 20.00% DDD Placement 0 0.00% Unknown 0 0.00% Nursing Facility 0 0.00% Residential Care 0 0.00% CLIENT RACE 10 25.00% CLIENT DWELLING / FACILITY TYPE Am Ind/Ak Native 2 5.00% Supervisory Care 1 2.50% Asian 0 0.00% Unlicensed 0 0.00% Black/African Amer 0 0.00% VA 0 0.00% 32 80.00% Unknown 5 12.50% Hispanic 4 10.00% RELATION TO CLIENT Pacific Islander 0 0.00% Care Giver/Res Mgr 3 Unknown/Other 2 5.00% Conserv/Guardian 0 0.00% 1 2.38% Family Member 5 10.87% 10 23.81% Caucasian/White CLIENT MONTHLY INCOME Rptg Source 6.52% Perpetrator 7 16.67% $300 or Less 0 0.00% Financial Service 2 4.35% 0 0.00% $301 - $500 0 0.00% Friend/Neighbor 6 13.04% 3 7.14% $501 - $750 0 0.00% Law Enforcement 3 6.52% 0 0.00% $751 - $1,000 1 2.50% Legal Service 0 0.00% 0 0.00% 1 2.50% Medical Service 6 13.04% 0 0.00% 38 95.00% Other 5 10.87% 2 4.76% Over $1,000 Unknown Other Public Service 5 10.87% 0 0.00% Female CLIENT GENDER 23 57.50% Self 0 0.00% 18 42.86% Male 17 42.50% Social Service 11 23.91% 0 0.00% 0 0.00% 0 0.00% 1 2.38% 46 100.00% 42 100.00% Unknown Unknown TOTAL Page 8 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - MARICOPA ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 1,197 26.70% Not Substantiated 1,157 96.66% 40 3.34% NEGLECT 2,978 66.41% Not Substantiated 2,810 94.36% Substantiated Substantiated 168 5.64% EXPLOITATION 1,255 27.99% Not Substantiated 1,242 98.96% 13 1.04% Substantiated TOTAL CASES 4,484 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 302 6.74% Alone-No Assistance 30 - 39 160 3.57% Alone-Some Asst 40 - 49 228 5.09% With Family 50 - 59 457 10.19% 60 - 64 362 8.07% 65 - 69 377 8.41% Private Residence 70 - 74 425 9.48% Adult Foster Care 75 - 79 538 12.00% Assisted Living 80 - 84 638 14.23% Board & Care 85+ 987 22.01% DDD Placement 10 0.22% Nursing Facility 495 11.04% Residential Care 114 2.54% 37 0.83% 0 0.00% 3 0.07% 324 7.23% Unknown CLIENT RACE With Non Family 62 1.38% Supervisory Care Asian 47 1.05% Unlicensed VA Caucasian/White Hispanic 308 6.87% 3,026 67.48% Unknown RELATION TO CLIENT 503 11.22% Pacific Islander 6 0.13% Unknown/Other 532 11.86% CLIENT MONTHLY INCOME 13.72% 130 2.90% 1,122 25.02% 165 3.68% CLIENT DWELLING / FACILITY TYPE Am Ind/Ak Native Black/African Amer 615 Care Giver/Res Mgr Conserv/Guardian 960 21.41% 11 0.25% 412 9.19% 7 0.16% 89 1.99% Rptg Source 442 8.86% Perpetrator 955 20.51% 22 0.44% 105 2.26% Family Member 639 12.81% 1,444 31.01% $300 or Less 2 0.05% Financial Service 315 6.32% 27 0.58% $301 - $500 4 0.09% Friend/Neighbor 343 6.88% 272 5.84% $501 - $750 50 1.12% Law Enforcement 158 3.17% 1 0.02% $751 - $1,000 48 1.07% Legal Service 18 0.36% 2 0.04% 135 3.01% Medical Service 803 16.10% 55 1.18% 4,245 94.67% Other 324 6.50% 350 7.52% Over $1,000 Unknown Other Public Service 438 8.78% 19 0.41% Female CLIENT GENDER 2,792 62.27% Self 121 2.43% 1,368 29.38% Male 1,654 36.89% Social Service 1,288 25.83% 14 0.30% 38 0.85% 76 1.52% 44 0.95% 4,987 100.00% 4,656 100.00% Unknown Unknown TOTAL Page 9 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - MOHAVE ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 101 20.20% 94 93.07% 7 6.93% NEGLECT 354 70.80% Not Substantiated 295 83.33% Not Substantiated Substantiated Substantiated 59 16.67% EXPLOITATION 155 31.00% Not Substantiated 155 100.00% 0 0.00% Substantiated TOTAL CASES 500 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 25 5.00% Alone-No Assistance 30 - 39 10 2.00% Alone-Some Asst 40 - 49 21 4.20% With Family 50 - 59 42 8.40% With Non Family 60 - 64 34 6.80% 65 - 69 69 13.80% Private Residence 70 - 74 67 13.40% Adult Foster Care 75 - 79 47 9.40% 80 - 84 85+ Unknown 110 22.00% 11 2.20% 110 22.00% 28 5.60% CLIENT DWELLING / FACILITY TYPE Assisted Living 126 25.20% 0 0.00% 27 5.40% 76 15.20% Board & Care 0 0.00% 108 21.60% DDD Placement 7 1.40% 1 0.20% Nursing Facility 48 9.60% Residential Care 3 0.60% CLIENT RACE Am Ind/Ak Native 4 0.80% Supervisory Care 3 0.60% Asian 2 0.40% Unlicensed 0 0.00% VA 0 0.00% 27 5.40% Black/African Amer Caucasian/White Hispanic 12 2.40% 405 81.00% Unknown 22 4.40% RELATION TO CLIENT Pacific Islander 0 0.00% Care Giver/Res Mgr Unknown/Other 55 11.00% CLIENT MONTHLY INCOME Conserv/Guardian Rptg Source 49 8.86% Perpetrator 70 13.51% 3 0.54% 9 1.74% Family Member 87 15.73% 142 27.41% $300 or Less 1 0.20% Financial Service 25 4.52% 2 0.39% $301 - $500 0 0.00% Friend/Neighbor 47 8.50% 40 7.72% $501 - $750 1 0.20% Law Enforcement 30 5.43% 0 0.00% $751 - $1,000 2 0.40% Legal Service 3 0.54% 0 0.00% 10 2.00% Medical Service 486 97.20% Over $1,000 Unknown CLIENT GENDER 107 19.35% 2 0.39% Other 56 10.13% 42 8.11% Other Public Service 47 8.50% 1 0.19% Female 272 54.40% Self 10 1.81% 202 39.00% Male 224 44.80% Social Service 83 15.01% 2 0.39% 4 0.80% 6 1.09% 6 1.16% 553 100.00% 518 100.00% Unknown Unknown TOTAL Page 10 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - NAVAJO ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 25 17.36% Not Substantiated 25 100.00% 0 0.00% Substantiated NEGLECT 117 81.25% Not Substantiated 81 69.23% Substantiated 36 30.77% EXPLOITATION 38 26.39% Not Substantiated 38 100.00% 0 0.00% Substantiated TOTAL CASES 144 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 11 7.64% Alone-No Assistance 30 - 39 7 4.86% Alone-Some Asst 40 - 49 6 4.17% With Family 50 - 59 11 7.64% With Non Family 60 - 64 13 9.03% 65 - 69 11 7.64% Private Residence 42 29.17% 70 - 74 20 13.89% Adult Foster Care 0 0.00% 75 - 79 20 13.89% Assisted Living 4 2.78% 80 - 84 16 11.11% Board & Care 0 0.00% 85+ 29 20.14% DDD Placement 3 2.08% 0 0.00% Nursing Facility 13 9.03% Residential Care 2 1.39% Unknown CLIENT RACE Am Ind/Ak Native Asian Black/African Amer 27.78% 2 1.39% 25 17.36% 6 4.17% CLIENT DWELLING / FACILITY TYPE 13 9.03% Supervisory Care 0 0.00% 0 0.00% Unlicensed 0 0.00% VA 0 0.00% Unknown 7 4.86% 5 3.47% 103 71.53% Hispanic 8 5.56% RELATION TO CLIENT Pacific Islander 0 0.00% Care Giver/Res Mgr Unknown/Other 15 10.42% Caucasian/White 40 CLIENT MONTHLY INCOME Conserv/Guardian Rptg Source 14 8.24% Perpetrator 22 14.38% 0 0.00% 2 1.31% Family Member 18 10.59% 34 22.22% $300 or Less 0 0.00% Financial Service 12 7.06% 1 0.65% $301 - $500 0 0.00% Friend/Neighbor 30 17.65% 12 7.84% $501 - $750 3 2.08% Law Enforcement 6 3.53% 0 0.00% $751 - $1,000 3 2.08% Legal Service 0 0.00% 0 0.00% 6 4.17% Medical Service 25 14.71% 0 0.00% 132 91.67% Other 14 8.24% 11 7.19% Other Public Service 14 8.24% 0 0.00% 3 1.77% 70 45.75% 33 19.41% 0 0.00% 1 0.59% 1 0.65% 170 100.00% 153 100.00% Over $1,000 Unknown CLIENT GENDER Female 81 56.25% Self Male 56 38.89% Social Service 7 4.86% Unknown Unknown TOTAL Page 11 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - PIMA ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 341 20.59% Not Substantiated 316 92.67% 25 7.33% Substantiated NEGLECT 1,170 70.65% Not Substantiated 982 83.93% Substantiated 188 16.07% EXPLOITATION 465 28.08% Not Substantiated 448 96.34% 17 3.66% Substantiated TOTAL CASES 1,656 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 78 4.71% Alone-No Assistance 30 - 39 54 3.26% Alone-Some Asst 40 - 49 89 5.37% With Family 50 - 59 192 11.59% 60 - 64 138 8.33% 65 - 69 163 9.84% Private Residence 70 - 74 141 8.51% Adult Foster Care 75 - 79 199 12.02% Assisted Living 80 - 84 246 14.86% 85+ 355 21.44% 1 0.06% Unknown CLIENT RACE With Non Family 14 0.85% 35 2.11% Nursing Facility 126 7.61% Residential Care 23 1.39% 10 0.60% 4 0.24% 2 0.12% 138 8.33% Unlicensed VA 73 4.41% 1,082 65.34% Unknown RELATION TO CLIENT 0.12% Unknown/Other 179 10.81% CLIENT MONTHLY INCOME 24.22% DDD Placement Supervisory Care 17.03% 401 Board & Care 0.91% 2 3.50% 6.52% 1.39% 282 58 0.18% 15 Pacific Islander 2.36% 25.36% 3 23 Hispanic 39 420 108 Asian Caucasian/White 16.61% CLIENT DWELLING / FACILITY TYPE Am Ind/Ak Native Black/African Amer 275 Care Giver/Res Mgr Conserv/Guardian Rptg Source 152 8.20% Perpetrator 277 16.12% 11 0.59% 33 1.92% Family Member 242 13.06% 510 29.69% $300 or Less 1 0.06% Financial Service 111 5.99% 9 0.52% $301 - $500 8 0.48% Friend/Neighbor 137 7.39% 99 5.76% $501 - $750 58 3.50% Law Enforcement 142 7.66% 0 0.00% $751 - $1,000 41 2.48% Legal Service 13 0.70% 1 0.06% 141 8.51% Medical Service 295 15.92% 7 0.41% 1,407 84.96% Other 135 7.29% 121 7.04% Other Public Service 159 8.58% 7 0.41% 28 1.51% 643 37.43% 401 21.64% 2 0.12% 26 1.40% 9 0.52% 1,853 100.00% 1,718 100.00% Over $1,000 Unknown CLIENT GENDER Female 997 60.21% Self Male 651 39.31% Social Service 8 0.48% Unknown Unknown TOTAL Page 12 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - PINAL ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 111 23.32% Not Substantiated 111 100.00% 0 0.00% NEGLECT 340 71.43% Not Substantiated 323 95.00% Substantiated Substantiated 17 5.00% EXPLOITATION 136 28.57% Not Substantiated 135 99.27% 1 0.74% Substantiated TOTAL CASES 476 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 28 5.88% Alone-No Assistance 30 - 39 13 2.73% Alone-Some Asst 40 - 49 26 5.46% With Family 50 - 59 41 8.61% With Non Family 60 - 64 35 7.35% 65 - 69 40 8.40% Private Residence 70 - 74 54 11.35% Adult Foster Care 75 - 79 60 12.61% Assisted Living 80 - 84 80 16.81% 85+ 99 20.80% 0 0.00% Unknown CLIENT RACE 82 17.23% 9 1.89% 156 32.77% 19 3.99% CLIENT DWELLING / FACILITY TYPE 105 22.06% 1 0.21% 25 5.25% Board & Care 3 0.63% DDD Placement 6 1.26% Nursing Facility 22 4.62% Residential Care 12 2.52% Am Ind/Ak Native 7 1.47% Supervisory Care 4 0.84% Asian 1 0.21% Unlicensed 0 0.00% VA 1 0.21% 31 6.51% Black/African Amer Caucasian/White Hispanic 23 4.83% 325 68.28% Unknown RELATION TO CLIENT 60 12.61% Pacific Islander 1 0.21% Unknown/Other 59 12.40% CLIENT MONTHLY INCOME Care Giver/Res Mgr Conserv/Guardian Rptg Source 36 6.77% Perpetrator 57 11.59% 1 0.19% 11 2.24% Family Member 77 14.47% 182 36.99% $300 or Less 0 0.00% Financial Service 26 4.89% 1 0.20% $301 - $500 0 0.00% Friend/Neighbor 60 11.28% 27 5.49% $501 - $750 12 2.52% Law Enforcement 38 7.14% 0 0.00% 4 0.84% Legal Service 4 0.75% 0 0.00% 5 1.05% Medical Service 84 15.79% 8 1.63% 455 95.59% Other 49 9.21% 32 6.50% Other Public Service 37 6.96% 3 0.61% 9 1.69% 166 33.74% 104 19.55% 0 0.00% 7 1.32% 5 1.02% 532 100.00% 492 100.00% $751 - $1,000 Over $1,000 Unknown CLIENT GENDER Female 303 63.66% Self Male 169 35.50% Social Service 4 0.84% Unknown Unknown TOTAL Page 13 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - SANTA CRUZ ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 7 13.21% Not Substantiated 7 100.00% Substantiated 0 0.00% NEGLECT 35 66.04% Not Substantiated 25 71.43% Substantiated 10 28.57% EXPLOITATION 18 33.96% Not Substantiated 17 94.44% 1 5.56% Substantiated TOTAL CASES 53 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 0 0.00% Alone-No Assistance 30 - 39 1 1.89% Alone-Some Asst 40 - 49 0 0.00% With Family 50 - 59 3 5.66% With Non Family 60 - 64 5 9.43% 65 - 69 8 15.09% Private Residence 15 28.30% 70 - 74 6 11.32% Adult Foster Care 0 0.00% 75 - 79 8 15.09% Assisted Living 0 0.00% 80 - 84 12 22.64% Board & Care 0 0.00% 85+ 10 18.87% DDD Placement 0 0.00% 0 0.00% Nursing Facility 1 1.89% Residential Care 1 1.89% Unknown CLIENT RACE 11 20.76% 2 3.77% 13 24.53% 3 5.66% CLIENT DWELLING / FACILITY TYPE Am Ind/Ak Native 0 0.00% Supervisory Care 0 0.00% Asian 0 0.00% Unlicensed 0 0.00% Black/African Amer 1 1.89% VA 1 1.89% Caucasian/White 18 33.96% Unknown 6 11.32% Hispanic RELATION TO CLIENT 27 50.94% Pacific Islander 0 0.00% Unknown/Other 7 13.21% CLIENT MONTHLY INCOME Rptg Source Perpetrator Care Giver/Res Mgr 5 8.20% 3 5.56% Conserv/Guardian 0 0.00% 3 5.56% Family Member 6 9.84% 17 31.48% $300 or Less 0 0.00% Financial Service 7 11.48% 0 0.00% $301 - $500 0 0.00% Friend/Neighbor 4 6.56% 2 3.70% $501 - $750 4 7.55% Law Enforcement 9 14.75% 0 0.00% $751 - $1,000 0 0.00% Legal Service 1 1.64% 0 0.00% 2 3.77% Medical Service 47 88.68% Over $1,000 Unknown CLIENT GENDER 12 19.67% 0 0.00% Other 4 6.56% 4 7.41% Other Public Service 5 8.20% 0 0.00% Female 29 54.72% Self 0 0.00% 25 46.30% Male 24 45.28% Social Service 8 13.12% 0 0.00% 0 0.00% Unknown 0 0.00% 0 0.00% 61 100.00% 54 100.00% Unknown TOTAL Page 14 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - YAVAPAI ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 79 16.67% Not Substantiated 72 91.14% 7 8.86% NEGLECT 359 75.74% Not Substantiated 283 78.83% Substantiated Substantiated 76 21.17% EXPLOITATION 121 25.53% Not Substantiated 116 95.87% 5 4.13% Substantiated TOTAL CASES 474 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 18 3.80% Alone-No Assistance 30 - 39 17 3.59% Alone-Some Asst 40 - 49 14 2.95% With Family 50 - 59 48 10.13% 60 - 64 36 7.60% 65 - 69 45 9.49% Private Residence 70 - 74 44 9.28% Adult Foster Care 75 - 79 51 10.76% Assisted Living 80 - 84 85+ Unknown With Non Family 98 20.68% 17 3.59% 118 24.90% 13 2.74% CLIENT DWELLING / FACILITY TYPE 121 25.53% 0 0.00% 20 4.22% 75 15.82% Board & Care 2 0.42% 126 26.58% DDD Placement 6 1.27% 0 0.00% Nursing Facility 43 9.07% Residential Care 1 0.21% CLIENT RACE Am Ind/Ak Native 3 0.63% Supervisory Care 0 0.00% Asian 3 0.63% Unlicensed 2 0.42% VA 0 0.00% 33 6.96% Black/African Amer 5 1.06% 393 82.91% Hispanic 7 1.48% RELATION TO CLIENT Pacific Islander 1 0.21% Care Giver/Res Mgr Unknown/Other 62 13.08% Caucasian/White CLIENT MONTHLY INCOME Unknown Conserv/Guardian Rptg Source 48 9.18% Perpetrator 55 11.18% 1 0.19% 10 2.03% Family Member 69 13.19% 133 27.03% $300 or Less 0 0.00% Financial Service 26 4.97% 3 0.61% $301 - $500 0 0.00% Friend/Neighbor 58 11.09% 36 7.32% $501 - $750 2 0.42% Law Enforcement 35 6.69% 0 0.00% $751 - $1,000 7 1.48% Legal Service 1 0.19% 0 0.00% 10 2.11% Medical Service 83 15.87% 1 0.20% 455 95.99% Other 53 10.13% 29 5.89% Over $1,000 Unknown Other Public Service 24 4.59% 1 0.20% Female CLIENT GENDER 302 63.71% Self 19 3.63% 221 44.92% Male 166 35.02% Social Service 100 19.12% 0 0.00% 6 1.27% 6 1.15% 3 0.61% 523 100.00% 492 100.00% Unknown Unknown TOTAL Page 15 of 16 ADULT PROTECTIVE SERVICES 7/1/2011 thru 6/30/2012 Generated 7/3/2012 ACTIVITY SUMMARY - YUMA ALLEGATIONS INVESTIGATED a case may have multiple allegations ABUSE 47 21.27% Not Substantiated 38 80.85% 9 19.15% NEGLECT 150 67.87% Not Substantiated 129 86.00% Substantiated 21 14.00% EXPLOITATION 72 32.58% Not Substantiated 69 95.83% 3 4.17% Substantiated Substantiated TOTAL CASES 221 DEMOGRAPHICS CLIENT AGE GROUP CLIENT LIVING ARRANGEMENT 18 - 29 11 4.98% Alone-No Assistance 37 30 - 39 7 3.17% Alone-Some Asst 12 5.43% 40 - 49 5 2.26% With Family 53 23.98% 50 - 59 18 8.15% With Non Family 7 3.17% 60 - 64 20 9.05% 65 - 69 12 5.43% Private Residence 60 27.15% 70 - 74 23 10.41% Adult Foster Care 0 0.00% 75 - 79 34 15.39% Assisted Living 3 1.36% 80 - 84 25 11.31% Board & Care 0 0.00% 85+ 66 29.86% DDD Placement 1 0.45% 0 0.00% Nursing Facility 34 15.39% Residential Care 5 2.26% Unknown CLIENT RACE 16.74% CLIENT DWELLING / FACILITY TYPE Am Ind/Ak Native 3 1.36% Supervisory Care 1 0.45% Asian 2 0.91% Unlicensed 0 0.00% Black/African Amer Caucasian/White Hispanic 9 4.07% VA 0 0.00% 136 61.54% Unknown 8 3.62% RELATION TO CLIENT 51 23.08% Pacific Islander 0 0.00% Care Giver/Res Mgr Unknown/Other 20 9.05% Conserv/Guardian CLIENT MONTHLY INCOME Rptg Source 25 10.55% Perpetrator 24 10.57% 1 0.42% 6 2.64% Family Member 38 16.03% 67 29.52% $300 or Less 0 0.00% Financial Service 15 6.33% 1 0.44% $301 - $500 2 0.91% Friend/Neighbor 20 8.44% 9 3.97% $501 - $750 14 6.34% Law Enforcement 7 2.95% 0 0.00% $751 - $1,000 12 5.43% Legal Service 0 0.00% 0 0.00% 29 13.12% Medical Service 36 15.19% 2 0.88% 164 74.21% Other 22 9.28% 30 13.22% Other Public Service 14 5.91% 2 0.88% 3 1.27% 84 37.00% 55 23.21% 0 0.00% 1 0.42% 2 0.88% 237 100.00% 227 100.00% Over $1,000 Unknown CLIENT GENDER Female Male Unknown 135 61.09% Self 84 38.01% Social Service 2 0.91% Unknown TOTAL Page 16 of 16