INFORMATION
GUIDEBOOK
for
Family Members and Friends
of Inmates
March 2003

This is a publication of the Arizona Department of Corrections,
produced by the Media and Public Relations Office and printed
by Arizona Correctional Industries.

March 2003

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TABLE OF CONTENTS
INTRODUCTION_________________________________________3
M ANAGEMENT
JAIL INTAKE/ RECEPTION ___________________________________ 4
CLASSIFICATION SYSTEM — INITIAL SCORES _________________ 5
CLASSIFICATION SYSTEM — SCORE CHANGES AND M OVEMENT _ 6
TIME COMPUTATION ______________________________________ 8
DISCIPLINE AND DETENTION _______________________________ 9
PROTECTIVE SEGREGATION__________________________________ 1 0
RESTORATION AND RESCISSION OF RELEASE- CREDITS ________ 11
U.S. TREATY TRANSFERS ________________________________ 12
INTERSTATE CORRECTIONS COMPACT ______________________ 13
PRIVATE PRISONS________________________________________ 14
PROGRAMS & SERVICES
VISITATION AND TELEPHONE PRIVILEGES ___________________ 15
M AIL, PROPERTY AND STORE _____________________________ 19
INMATE TRUST A CCOUNTS _______________________________ 21
W ORK PROGRAMS ______________________________________ 22
EDUCATION PROGRAMS __________________________________ 22
RELIGIOUS A CTIVITIES ___________________________________ 24
SUBSTANCE A BUSE SERVICES _____________________________ 25
HEALTH SERVICES _______________________________________ 26
EMERGENCY ESCORTED VISITS ___________________________ 29
FAMILY ASSISTANCE PROGRAM ___________________________ 30
RELEASE/COMMUNITY SUPERVISION
RELEASE PROCESS ______________________________________ 31
A BSOLUTE DISCHARGE __________________________________ 33
COMMUNITY CORRECTIONS ______________________________ 34
ADC A DDRESSES AND PHONE NUMBERS
CENTRAL OFFICE _______________________________________ 36
A RIZONA STATE PRISON COMPLEX ( ASPC) M AP LOCATOR ____ 37
ASPC M AILING A DDRESSES AND TELEPHONE NUMBERS _____ 38
CONTRACTED ASP M AILING A DDRESSES
AND TELEPHONE NUMBERS _____________________________ 43
SUMMARY _____________________________________________________ 44

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March 2003

INTRODUCTION
This guidebook is provided to the family and friends of inmates to help
answer questions that may arise. Issues discussed in this guidebook are
provided as a general guidance. This guidebook is not meant to replace
or supercede any Department Order or Director’s Instruction.
The policies referenced in this guidebook are available on the
Department’s web-site at adcprisoninfo.az.gov or for a fee from Policy
and Research at Central Office, which may be contacted by calling 602/
771-2100.
If you, as an inmate family member or friend, require specific information on a subject, you are requested to contact the appropriate staff
member at the facility where the inmate is incarcerated. Phone numbers
and addresses are provided as part of this guidebook.

The following abbreviations are used in this guidebook:
•
•
•
•
•

ADC for the Department for Arizona Department of Corrections
ASPC for Arizona State Prison Complex
CO for Correctional Officer
DI for Director’s Instruction
DO for Department Order

This document is available in alternate formats by contacting the
Arizona Department of Corrections Central Office Communications,
phone number 602/542-1212, TDD phone number 602/542-3774.

March 2003

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MANAGEMENT
JAIL INTAKE/RECEPTION
Upon receipt of all certified commitment documents from the sentencing
courts, the county jail where an inmate is being held will notify the
Department when the inmate is ready to be moved to a state institution.
An inmate will be scheduled for arrival to the appropriate reception
center shown below within ten days after this notification:
Adult males – ASPC-Phoenix, Alhambra Reception Center
All females – ASPC-Perryville, Lumley
Minor males sentenced as adults – ASPC-Tucson, Rincon
Adult males/Death Row – ASPC-Eyman, SMU II
An inmate can expect to be at the reception center for about ten days.
There is no visitation or personal phone calls at the reception center. An
inmate may be held at the reception center for more than ten days if the
inmate has special medical needs or other special circumstances such as
pending extradition.
Reception center staff evaluates each inmate in the areas of substance
abuse, education, mental health, and medical. Initial classification for
appropriate placement within a state institution is conducted and
finalized prior to movement.
Information or response to questions regarding the intake process may be
obtained through:
•

Applicable Policies: DO 119 Alhambra Reception Center
DO 801 Inmate Classification
DO 901.01 Inmate Records Information/
Court Action

•

4

Staff Contact:

CO IV at the reception center where the
inmate is housed or Central Classification
CO IV at 602/542-3896

March 2003

MANAGEMENT
CLASSIFICATION SYSTEM — INITIAL SCORES
Upon arrival at a Department reception center, an inmate is assessed
through the initial classification process to determine appropriate
custody and security level placement. An inmate is scored on ten
factors; the scores range from 1 to 5 with 5 being the highest risk or
need. The Department’s prisons are also rated on the same
1 to 5 scoring system. The most important factors that will determine an
inmate’s final score and placement are public risk, institutional risk and
medical needs.
The scores establish both an inmate’s custody level and an inmate’s need
for specific services such as medical, mental health, substance abuse or
sex offense treatment, and program needs including education, vocation
training and work skills.
An inmate who, while in custody, has been sentenced to new charges that
will affect initial scores and custody level will be reviewed for a new
initial classification and possible movement. After final approval of an
initial classification, an inmate may file an appeal with the Administrator
of Offender Services for a re-evaluation of this classification.
Information or response to questions regarding the initial classification
process may be obtained through:
•

Applicable Policies: DO 801.01 Inmate Classification
DO 901.01 Inmate Records Information/
Court Action

•

Staff Contact:

CO IV at the reception center where the
inmate is housed or Central Classification
CO IV at 602/542-3896

March 2003

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MANAGEMENT
CLASSIFICATION SYSTEM — SCORE CHANGES AND
M OVEMENT
Every six months an inmate is reviewed for classification score change
and possible change in facility placement. The scores can be reduced,
remain the same or increased based on behavior and successful programming. An inmate’s score should decrease over the length of confinement, resulting in placement in a lower custody facility. However, the
classification system also provides for an increase in the scores and a
transfer to a higher custody facility.
Disciplinary actions or behavior that may threaten the safe, secure and
orderly operation of an institution would result in an increase in an
inmate’s score. This change may require movement to a different facility
that provides direct supervision of the inmate. After Central Office’s
approval of the reclassification, an inmate may appeal the classification
decision with the Administrator of Offender Services. Due to the large
number of inmates in the system and the limited number of beds at any
given time, transfers solely for reasons of family hardship are not made.
An inmate may be moved when there are changes in custody level, the
need for a specific program or health service, and/or protective segregation issues. If there is documentation to indicate that two inmates should
not be housed together due to security, safety or protection concerns, the
inmates will be listed as “Do Not House With.” These are reviewed at
classification hearings and used in determining an inmate’s placement.
The relocation of an inmate is based on bed availability in the appropriate custody level and the medical rating of the inmate and the facility.
Once an inmate is classified and approved for movement, the inmate is
placed on a transfer list. Because of prison overcrowding, an inmate
may have to wait for a transfer. An inmate may also be delayed from
moving due to a medical hold, pending discipline, and/or court appearance.
Frequently asked questions relating to inmate housing that have not
already be addressed are as follows:
Where is an inmate located?
The location of an inmate can be determined by accessing the
Department’s web-site at adcprisoninfo.az.gov or by contacting Central
Office Public Access at 602/542-5590

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MANAGEMENT
Why was an inmate transferred to another Unit?
There are various reasons why an inmate may be moved, including:
•
Change in custody (public and/or institutional score changes)
•
Special work programs
•
Change in the use of the prison beds
•
Inmate is pending investigation
•
Protection issues
Why are inmates housed with different classifications of inmates?
Inmates may have been approved for a change in placement and are
waiting to be transferred.
Why is an inmate in a sex offender Unit, if he/she hasn’t been convicted of a sex offense?
For purposes of sex offender classification and housing, the term “sex
offense conviction” includes the following (Director’s Instruction 141,
includes a complete listing of sex offenses with their state statutes):
•
Any current or past Arizona conviction or juvenile adjudication for
a sex offense, or
•
A conviction or juvenile adjudication in another state which is
equivalent to one of the sex offenses, or
•
A conviction for an attempt, conspiracy, solicitation or facilitation to
commit one or more sex offenses, or
•
A conviction for an offense for which the court has imposed A.R.S.
13-3821, Sex Offender Registration, in the minute entry, or
•
There are specific crimes that are not sex offenses but because the
crime was sexually motivated, the inmate is placed in a sex offender
Unit.
Additional information or response to other questions regarding inmate
classification and movement may be obtained through:
•

Applicable Policy:

DO 801.01 Inmate Classification

•

Staff Contact:

CO IV assigned to the Unit where the
inmate is housed or CentralClassification
COIV at 602/542-3896

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MANAGEMENT
TIME COMPUTATION
An inmate’s release date is calculated within approximately thirty days
upon arrival to the Department. The date of the offense and specific
information in the certified commitment document determines how dates
are calculated.
Inmates are given all possible “good time” or release credits (time
beyond day for day credit) during initial time calculation. Release dates
are tentative and can change due to such occurrences as loss of release
credits due to disciplinary actions, court actions, and statute changes.
The earliest release date may also be dependent on the inmate’s eligibility for a temporary release. In order for an inmate to prepare for return
to the community, the Director may authorize, based on an inmate’s
institutional behavior, a temporary release for up to 90 days prior to the
inmate’s designated release date. Community Corrections Division must
approve a temporary release (see the Release/ Community Supervision
section beginning on page 31 of this guidebook for further discussion
regarding the release process and community supervision).
Information or response to questions regarding time computation may be
obtained through:
•

Applicable Policy:

DO 1002 Inmate Release Eligibility
System

•

8

Staff Contact:

Time Computation Unit at 602/542-5586

March 2003

MANAGEMENT
DISCIPLINE AND DETENTION
Inmates who violate written or verbal policies, procedures and regulations will receive disciplinary action. All laws of the United States, the
State of Arizona, as well as county and municipal laws or ordinances
apply to all inmates. The Department’s discipline system recognizes two
different levels of rule violations:
Minor rule violations may be handled informally with a verbal
reprimand or written warning. Three Minor disciplinary violations in
a ninety-day period may result in the inmate receiving a Major
Disciplinary Report.
Major violations are addressed in a more formal process through a
hearing officer. Major violations may result in disciplinary action by
the Department and, in extreme cases, referral to the County Attorney
for consideration of criminal or civil prosecution.
An inmate may be placed in Detention for the following reasons:
•
•
•
•
•

investigative status for an alleged rule violation,
investigation and review of possible protection needs,
a guilty finding of a major rule violation,
pending movement to higher custody, or
if the inmate poses a threat to the facility.

In accordance with Director’s Instruction 6, Inmate Discipline System,
an inmate may appeal a disciplinary action within five workdays of
receipt of the decision relating to a minor or a major violation.
Information or response to questions regarding discipline and detention
may be obtained through:
•

Applicable Policy:

DI 6 Inmate Discipline System
DO 804 Inmate Behavior Control

•

Staff Contact:

Discipline Coordinator or CO III of the
inmate’s assigned Unit

March 2003

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MANAGEMENT
PROTECTIVE SEGREGATION
When it is determined an inmate is unsafe in a general population prison,
he or she is assigned to Protective Segregation (P.S.) status. Inmates are
housed only with other P.S. inmates. Any inmate may request protective
segregation (voluntary). Department employees may also place an
inmate in P.S. when there is any information suggesting there may be a
threat to the inmate’s safety (involuntary).
Once the process is initiated, the inmate will be placed in detention and a
thorough investigation will be conducted. The results of the investigation will be forwarded to the Deputy Warden and Warden of the institution where the inmate is housed. In cases where P.S. is not required, the
Deputy Warden may return the inmate to his or her assigned Unit or as
an alternative to P.S., request that the inmate be transferred to another
Unit that has the same custody level. The file is forwarded to the
Protective Segregation Unit (PSU) for review and to Central Classification for placement/movement. The inmate may appeal to the Warden if
he or she disagrees with the Deputy Warden’s decision.
In cases where P.S. may be required, the file is forwarded to the PSU
where a committee determines if the inmate will be placed in P.S., placed
in another Unit at the same custody level, or returned to the original
assigned Unit because no safety issues exist. The inmate will receive
written notification of the committee’s decision. Within five workdays
from notification, the inmate may file an appeal with the Deputy Director.
Information or response to questions regarding protective segregation
may be obtained through:
•

Applicable Policy:

D I 67 Protective Segregation
D I 125 Inmates in Protective
Segregation in Level 5 Facilities

•

10

Staff Contact:

Protective Segregation Unit (PSU)
at 602-542-0122 or the Deputy Warden of
the Unit an inmate is assigned

March 2003

MANAGEMENT
RESTORATION AND RESCISSION OF RELEASECREDITS
An inmate whose release-credits were forfeited because of disciplinary
violations may be eligible to have these release-credits reinstated. The
type and date of the violation, along with the inmate’s behavior and
current disciplinary record, will determine eligibility to restore credits.
An inmate who was found guilty of a disciplinary violation for which
Class III placement (status where an inmate does not earn release credits
and serves on a day for day basis) was imposed is entitled to apply for
what is known as a rescission of the Class III placement. A separate
application must be submitted for rescission of each placement in Class
III.
After a sanction has been imposed for a violation, an inmate must wait
six or twelve months, depending on the violation, before filing an
application. An inmate’s application for restoration or rescission shall be
submitted to his or her Correctional Officer III, who forwards it to the
Director or Director’s designee through the Unit Deputy Warden for
final determination.
In order for an inmate to receive restoration or rescission, he or she must
not have any pending disciplinary charges and have more than three
months to serve. He or she must also remain in Class I (earning status)
and free of major disciplinary violations for at least six to twelve
consecutive months, depending on the violation, immediately preceding
the application. Additionally, he or she must remain free of minor
disciplinary violations and receive work and program evaluations with
average ratings for at least three to six months depending on the violation.
Information or response to questions regarding release-credits may be
obtained through:
•

Applicable Policy:

DO 1002.02, 1002.04 Inmate Release
Eligibility System

•

Staff Contact:

March 2003

An inmate’s designated CO III at his or her
assigned Unit or the Time Computation
Unit at 602/542-5586

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MANAGEMENT
U.S. TREATY TRANSFERS
Federal and State laws allow for the return of foreign born inmates to
their home country when specific criteria are met (see below). The U.S.
Department of Justice makes the final decision on these transfers.
Eligible inmates are encouraged to apply with their assigned Correctional Officer III.
An inmate must meet all of the following criteria in order to apply for
transfer to his or her home country:
•

be a citizen of the receiving foreign country;

•

consent to transfer;

•

have no pending appeals or any legal action challenging current
conviction and/or sentence;

•

be convicted for a crime that did not result in death;

•

have at least one year of incarceration left to serve;

•

not be convicted of a sexual offense;

•

not have a sentence of Life; and

•

not been previously confined to the Department.

Information or response to questions regarding U.S. Treaty Transfers
may be obtained through:
•

Applicable Policy:

DO 1004.02 Inmate Transfer System

•

Staff Contact:

The CO III at an inmate’s assigned Unit or
Offender Services Bureau, Special
Services Unit at 602/542-5115 or
602/542-5116

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MANAGEMENT
INTERSTATE CORRECTIONS COMPACT
Inmates may be considered for an Interstate Corrections Compact
transfer that allows an inmate to serve Arizona time in another state
based on the following circumstances:
•

An inmate is determined to be an extreme threat to the orderly
operation of the institution.

•

An inmate’s personal safety would be in jeopardy if the inmate were
to remain in a Department institution, even when in protective
segregation.

•

Compassionate transfers are considered when an inmate has verified
family ties in another state. In order to be considered for a compassionate transfer, an inmate must have an Institutional Risk score of 3
or lower and must pay the transportation costs.

Application for an Interstate Transfer is made with an inmate’s assigned
Correctional Officer III and the Unit’s Deputy Warden must nominate
the inmate for this transfer.
Information or response to questions regarding Interstate Corrections
Compact may be obtained through:
•

Applicable Policy:

DO 1004.03 Inmate Transfer System

•

Staff Contact:

The CO III at an inmate’s assigned Unit or
Offender Services Bureau, Special
Services Unit at 602/542-5115 or
602/542-5116

March 2003

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MANAGEMENT
PRIVATE PRISONS
The term “private prison” is used to describe a secure correctional
facility that is under contract to the Arizona Department of Corrections.
Private prisons are required to comply with State laws, all terms of the
contract with the Department, and all applicable ADC policies for the
care and management of inmates. Privatized prisons are considered
prisons in every sense.
To make sure the private operator follows statutes, contract terms and
policies, ADC monitoring teams are on-site to oversee contract and
operational compliance. In addition to the daily monitoring responsibilities, the Department performs certain inmate management functions that
cannot be delegated to the private prison contractors. These functions
include inmate classification, inmate discipline, staff criminal background clearances, and the inmate release process.
Currently two private companies, Correctional Services Corporation
(CSC) and Management and Training Corporation (MTC), operate three
contracted prison facilities in Arizona and one in Texas. The Arizona
privatized prisons provide services for males needing treatment for
alcohol and substance abuse. CSC operates ASP Phoenix-West and ASP
Florence-West in Arizona, and the Newton County Correctional Center
in Texas. The Marana Community Treatment Facility is operated by
MTC.
Information or response to questions regarding private prisons may be
obtained through:
•

Applicable Policy:

DO 106 Prison Privatization

•

Staff Contact:

Private Prison Operations at 602/364-0277
(Inquiries regarding a specific inmate are to
be directed to the facility in which the
inmate is housed.)

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March 2003

PROGRAMS & SERVICES
VISITATION AND TELEPHONE PRIVILEGES
Inmates are allowed visits with family members, friends, clergy, and their
legal representatives. Individuals on an inmate’s Visitation List are also
allowed to receive collect calls from the inmate provided they want to be
placed on the phone list and are willing to accept collect calls. Inmates
may not have a phone card, nor do they have access to email.
New inmates will be given a Visitation List to identify 10 people who can
visit them. The inmate will then send these 10 people an Application to
Visit form that must be filled out and returned to the Visitation Office at
the inmate’s assigned Unit – completed applications are not accepted
from the inmate. Visitors are only allowed on one inmate visitation list
at a time, unless more than one immediate family member is incarcerated.
Upon receipt of the Application to Visit, Department staff will complete
a background check for each individual wishing to be on an inmate’s
Visitation List and approve visitation for those individuals who clear the
check. It takes about 30 days to complete the check and officially
approve or deny the visitors. Victims are not normally approved to visit.
If your visitation application or privileges are denied or suspended, you
will be sent a letter from the Deputy Warden’s office stating why you
were denied or suspended. You will have 10 work days from the action
taken to appeal the decision in writing to the Warden.
The hours for visitation and inmate access to telephones are different for
each Complex Unit. For a complete listing, contact the Visitation Office
of an inmate’s assigned Unit or refer to Prison Information on the
Department’s web-site at adcprisoninfo.az.gov
Visitation Guidelines
The following information is intended to serve as a guideline to assist
you when visiting an inmate and is not all-inclusive and is subject to
change. Complete rules and regulations are listed in Department Order
911 which may be accessed through the Department’s web-site or in the
Public Access Manual available in a Prison Administration area,
Monday through Friday (holidays excluded), from 7:30 a.m. to 5:00 p.m.

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PROGRAMS & SERVICES
General Information: The following are some of the current
visitation regulations and although these regulations do not change
often, they may be revised without prior notification.
All persons, their personal belongings, and vehicles are subject to search
while on Department property. Persons refusing to submit to any search
will be denied visitation and required to leave Department property
immediately and are subject to subsequent suspension. K-9 alerts will
result in suspension of visiting privileges. Contraband is not allowed on
State property, including but not limited to: weapons or ammunition of
any type, illegal drugs or drug paraphernalia, alcoholic beverages (empty
or full), ladders, rope, cable, power tools, wire cutters, rakes, etc.
Visitors must present photo identification (ID) upon entering the
visitation checkpoint. Acceptable forms of ID are: a valid driver’s
license, a military identification card, a passport, an official photo
identification card of any state or federal agency, or Immigration and
Naturalization document.
Dress Code
•
Visitors are prohibited from wearing any brown-colored clothing
that resembles the clothing worn by Department security staff,
including khaki-colored clothing, solid light tan or light browncolored shirts or dark brown-colored pants or slacks.
•
Visitors shall not wear any article of clothing fabricated with
spandex-like material, blue denim material, or clothing that is
orange or blue denim in color.
•
Skirts and dresses shall be knee-length, when standing. Slits in skirts
and dresses shall not extend above mid-thigh when seated.
•
Shorts shall be knee-length, when standing. Jogging shorts, cut-offs
or hip huggers are prohibited.
•
Sheer, see-through and/or open-netted clothing is prohibited.
•
Sleeveless tops/shirts or dresses; tank, tube, and halter tops; tops
that are strapless; tops that allow display of bare midriff; mesh
clothing; body suits; “muscle” shirts; and swimsuits are prohibited.
Tops of clothing shall be no lower than the person’s collarbone in
the front and back.
•
Undergarments and shoes shall be worn at all times.
Allowable Property
•
Personal identification.
•
Prescription medication, in the original container, and only in a
limited amount needed during the visitation period.

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March 2003

PROGRAMS & SERVICES
•

•
•

•
•

•

One unopened package of cigarettes. A flameless electric lighter
shall be located in the designated smoking section of the Visitation
Area.
A maximum of $20.00 in coins to purchase items from the vending
machines, in a clear plastic bag/container, per visitor.
One engagement/wedding ring, one religious medallion, one
wristwatch and one pair of earrings or two observable body piercing
adornments.
Two vehicle keys or one key and a vehicle remote control entry
device.
Infant items:
−
One handheld baby carrier per infant. Strollers or
carriers on wheels will not be permitted.
−
One clear-plastic diaper bag per infant, which may
only contain: one diaper for each hour of visitation;
one change of baby clothing; one blanket no larger that
4 ft x4 ft.; one unopened container of baby sani-wipes;
one small tube of diaper rash medication; one baby
bib; one small plastic spoon used to feed an infant;
three clear-plastic baby bottles of milk/formula or
equivalent-size unopened, commercially-sealed
containers of juice; four small plastic containers of soft
or baby food; and one baby pacifier.
Inmates may not receive packages, products, or stamps from
visitors. Funds for an inmate’s trust account may not be brought
into visitation (see page 21 of this guidebook regarding sending
money for an inmate’s use).

Frequently asked questions relating to visitation and inmate telephone
use that have not already been addressed are as follows:
Why does it take so long for an inmate to receive telephone access?
An individual has to be approved on an inmate visitation list, which
takes about 30 days, before telephone access is granted. In order for
inmate collect calls to go through, there cannot be any type of block on
your phone.
How many calls can an inmate make?
The inmate’s security custody level determines the number of collect
calls, and the length of each call, he/she may make in a week. The
inmate is aware of his/her telephone privileges.

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PROGRAMS & SERVICES
If I have a death in the family, whom can I call?
During regular business hours, contact the CO III of the Programs Area
or the Chaplain at the Unit where the inmate is housed. Contact the Shift
Commander of the inmate’s assigned Unit, if after 5:00 p.m. or on
weekends and holidays.
Why am I no longer on an inmate’s visitation list or able to receive
telephone calls from him/her?
Removal of individuals from an inmate’s visitation/telephone list is
usually at the request of an inmate. You may contact the inmate’s
assigned CO III for further clarification.
Who is available, other than visitation staff, if an issue arises while I
am at visitation?
The on-site Duty Officer or the Shift Commander are available should
you need to discuss an issue that the visitation staff cannot address. If
your visitation has been terminated, you must leave immediately. The
Termination Sheet given to you by the staff provides the explanation for
the termination and encourages you to contact the Deputy Warden of the
inmate’s assigned Unit the following Monday to discuss the situation.
Why do the vehicle searches, canine barrier screens, and registration
for visitation take so long?
The Department understands it can take longer on some days than others
to clear the visitation process. The thoroughness during the visitation
process helps to safeguard visitors, staff, and inmates so everyone can
have an enjoyable visit.
Do the Units have VCR/TV or playground equipment to occupy
children?
No, we do not. Visitors and inmates are responsible for the conduct of
young children and minors and are required to monitor and exercise
proper control of them during the visit.
Additional information or response to other questions regarding visitation and telephone access may be obtained through:
•

Applicable Policies: DO 911 Inmate Visitation
DO 915 Inmate Phone Calls

•

Staff Contact:

18

Visitation Office of the inmate’s assigned Unit
or the Deputy Warden of the inmate’s
assigned Unit

March 2003

PROGRAMS & SERVICES
M AIL, PROPERTY AND STORE
Inmates may send and receive mail, keep personal property, and purchase items at the inmate store.
Anyone can mail general correspondence such as letters, greeting cards
and post cards to an inmate. There is no limit on the number of letters an
inmate may receive or send in a week. An indigent inmate, one whose
account balance is $12.00 or less and has not exceeded this amount
during the previous 30 days, is allowed to send three letters per week by
first class mail without charge. Inmates do not have access to email.
In order to deliver mail to an inmate, the sender must address the
correspondence as follows:
Inmate’s Full Legal Name and ADC Number
Inmate’s Assigned Prison and Unit
P.O. Box (mailing address) of the Unit
City, State and Zip Code.
Mail that is not addressed as shown above can not be delivered to an
inmate and will be returned to the sender. See page 21 of this guidebook
for specific instructions on sending money for an inmate’s use.
Due to security concerns, the Department prohibits inmates from
receiving packages or products, including postage stamps, from outside
sources. Such items, including those sent at holidays, will be returned to
the sender. Inmates may, however, receive prepaid publications mailed
directly from the publisher/retailer. The contents of these publications
are subject to inspection. All incoming mail and publications are opened
and inspected for contraband. Complete rules and regulations, including
those items that are considered contraband, are listed in Department
Order #909 which may be accessed through the Department’s web-site
or, for a fee, from Central Office Public Access.
Inmates are allowed to possess state issued and personally purchased
items from the inmate store. Inmate stores are operated at each facility
and stock a variety of brand name items. Weekly spending and item
limits are established and vary between security custody levels. During
the year-end holiday season, additional store items are added and weekly
spending limits are increased.

March 2003

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PROGRAMS & SERVICES
Frequently asked questions relating to inmate mail, property and store
that have not already been addressed are as follows:
Why is the staff reading an inmate’s mail?
Assigned staff are allowed to open all mail and inspect it for contraband.
The mail can be read if there is a reasonable belief that the inmate is
using the mail to further a crime or go around Department regulations or
other written instructions. Additionally, inmates confined in a level 4- or
5-Unit are subject to having their mail read in its entirety or in part.
Who can I talk to about lost, stolen or confiscated property?
Contact the Deputy Warden of the inmate’s assigned Unit.
What clothing items are inmates allowed?
The Department issues all state clothing items, including boxer shorts,
socks, underwear, T-shirts, bras, smocks, pants, and work boots as well
as lined coats during the winter months. An inmate may purchase other
clothing items from the inmate store.
What items can be purchased at the inmate store?
Inmates may purchase items such as hygiene products, vitamins and
supplements, food, candy, soda, bottled water, instant coffee, writing
supplies, postage stamps, greeting cards, playing cards, tobacco products, chess/checker sets, clothing, and electronic devices including
televisions, walkman, desk lamps and electric razors. For a complete
listing of items an inmate is allowed to purchase, according to his or her
custody level, refer to the table in Department Order 909, which can be
obtained from Public Access for a fee or is available on the
Department’s web-site at adcprisoninfo.az.gov
Additional information or response to other questions regarding inmate
mail, property, and store may be obtained through:
•

Applicable Policies: DO 909 Inmate Mail, Property and Stores
D I 190 Inmate Mail/Property
D I 201 Changes to DO 909
D I 203 Change to DO 909

•

Staff Contact:

20

Mail/Property Office or the Inmate Store
at an inmate’s assigned Unit or the Deputy
Warden of an inmate’s assigned Unit

March 2003

PROGRAMS & SERVICES
INMATE TRUST ACCOUNTS
The Department maintains all money received on behalf of an inmate or
earned by an inmate in an inmate trust account. The Department does
not maintain personal bank accounts such as checking or saving accounts
for inmates. Inmates who have such accounts are responsible for the
handling and safekeeping of all financial documents for these types of
accounts.
Cash or personal checks for an inmate’s use will not be accepted and will
be returned to the sender. A deposit for an inmate’s trust account may be
mailed or dropped off at the Complex Business Office located in the
Administration Building of the inmate’s assigned institution. The
deposit of funds to an inmate’s trust account must be a money order,
cashier’s check, business check or a check from any government entity.
The form of deposit must be payable to ADC and marked
clearly, and readable, “for the account of (inmate’s name
and ADC number).”
Monies received are credited to the receiving inmate’s trust account and
a receipt identifying the amount and the sender is forwarded to the
inmate. Unless the funds are a U.S. Postal money order or government
entity check, deposits of $300 or more may be withheld from an inmate’s
use for up to ten days while the funds clear the financial institution on
which they are drawn.
Monies earned by an inmate are credited to their inmate trust fund.
These monies can be used by the inmate in a number of ways, including
but not limited to the purchase of approved store items, gifts for immediate family members, monetary gifts for immediate family members, and
charitable donations.
Information or response to questions regarding inmate trusts accounts
may be obtained through:
•

Applicable Policies: DO 905 Inmate Banking/Money System

•

Staff Contact:

March 2003

Business Office of the inmate’s assigned
Prison Complex

21

PROGRAMS & SERVICES
WORK PROGRAMS
Arizona law requires that all able-bodied inmates work. Inmates who are
physically and mentally capable are given the opportunity, when possible, to participate in productive work programs that are
beneficial to the community, to themselves, and to the Department.
A variety of work programs for inmates have been developed, and are
designed to encourage a good work ethic and to teach inmates to be
responsible for personal obligations.
Most work opportunities fall under the Work Incentive Pay Plan, or
WIPP, and involve a variety of assignments on prison grounds. Some
institutions, particularly in lower custody facilities, have additional
opportunities to perform work for local, County, or other State entities
under Inter-Governmental Agreements. The most responsible work
opportunities involve working for Arizona Correctional Industries, or
ACI, and may involve working in prison-based industries, or working in
jobs that are structured as private/public partnerships between ACI and
free-world businesses.
Inmate classification scores, as well as the individual’s knowledge, skills
and abilities are considered when making job assignments. The specific
type of job opportunities varies by custody level and location. Additional information or response to questions regarding inmate work
programs may be obtained through:
•

Applicable Policies: DO 903 Inmate Work Activities
DO 918 Wildland Fire Crews/Disaster Aid
D I 142 Community Betterment Project
D I 158 Inmate Program Plan

•

Staff Contact:

WIPP Coordinator or Deputy Warden of the
inmate’s assigned Unit

EDUCATION PROGRAMS
All inmates committed to the Department after January 1, 1994, must be
enrolled in the Department’s Functional Literacy Program if it is
determined through standardized testing at reception, that the inmate is
unable to perform at an 8th grade level in reading, math and language
skills. This is a matter of law (A.R.S. 31-229). The inmate must also
progress to the 8th grade level or beyond, in all categories, in order to be
eligible to receive more than the lowest pay rate for any job to which
they are assigned. Inmates receiving release credits must also meet these
standards in order to use those credits toward their release. The only
exemptions from inclusion in the Functional Literacy Program, for those
not meeting the 8th grade equivalency, are based upon disabilities

22

March 2003

PROGRAMS & SERVICES
reflected in development or status as an illegal alien subject to deportation proceedings. Educational services are also provided in three other
basic program areas:
GED Preparation Program: Any inmate who achieves the 8th grade
standard, or an incoming inmate who tests above the 8th grade standard,
but who does not have a high school diploma or GED, may enroll in the
GED Preparation Program. This program provides instruction to enable
an inmate to successfully pass the GED test, which is the same test given
to the public.
Vocational Education Program: The Department contracts with Community Colleges around the state to provide Vocational Education instruction to inmates who have a high school diploma or GED. The Vocational Education Programs are designed to train inmates for work within
the prison and to make them employable upon release. Programs can
take anywhere from six months to two years to complete. If the inmate
does not have a high school diploma or GED, he or she may enroll in a
Vocational Education Program as long as he or she is also enrolled and
actively participating in the GED Preparation Program.
Special Education Program: The Department provides educational
services to minors adjudicated as adults and sentenced to prison, as well
as to inmates less than 22 years of age and inmates who have disabilities
which may impede their progress in standard educational classrooms.
For further information or questions on the educational opportunities
offered at a prison refer to:
•
Applicable Policies: D I 21 Inmate Education
D I 58 Inmate Educational Assessment
D I 59 General Educational Assessment
D I 60 Norton Project
D I 158 Inmate Program Plan
D I 202 Distance learning/correspondence
courses for inmates

DO 919 Inmate Library Services
•

Staff Contact:

March 2003

Deputy Warden of the inmate’s assigned
Unit, or Central Office: Education Program
Administrator at 602/542-3031;
Special Education Coordinator at
602/542-5810; Coordinator of Library
Services at 602/542-3159; Female Programs
Administrator at 602/542-5620

23

PROGRAMS & SERVICES
RELIGIOUS ACTIVITIES
The Department believes that sincere religious belief and expression
serve a positive role for inmates. The Department’s pastoral services
section provides a variety of religious services, counseling and pastoral
visits. Religious representation in the Department is accomplished
through the services of full-time correctional chaplains and volunteers.
In addition, inmates have the opportunity to request pastoral visits from
their own minister.
Staff chaplains or volunteers conduct religious services at each prison
facility for all major faiths, such as Christian, Jewish, Islamic, Native
American and Sikh. Other services are accommodated when a sufficient
number of inmates request service and appropriate representation is
available. Inmates are also encouraged to practice their religion individually as security and operational requirements permit.
Requests for religious services or accommodations are to be made by the
inmate with the chaplain of the inmate’s assigned facility, and are
considered within the requirements for operating prisons in a safe, secure
and orderly manner. For this reason, some practices or religious supplies
used by someone of a given faith on the street may not be authorized in
the prison setting. However, the established primary mandates of a
religion are accommodated within the prison security requirements.
Information or inquiries related to religious activities may be obtained
through:
•

Applicable Policies: DO 904 Inmate Religious Activities/
Marriage Requests

•

24

Staff Contact:

Chaplain of an inmate’s assigned facility

March 2003

PROGRAMS & SERVICES

SUBSTANCE ABUSE SERVICES
In recognition of the fact that drugs and crime are so interconnected and
that a high percentage of any correctional population has a history of
substance abuse, the Department offers pre-treatment and formal alcohol
and drug treatment programs to inmates meeting eligibility criteria. The
Office of Substance Abuse Service (OSAS) is responsible for the
development, implementation, and monitoring of institutional and
community based services. Formal treatment is available in some Units
and inmates may enroll by submitting a request through their assigned
CO III. The request will undergo a screening and approval process
between OSAS staff and Unit management staff.
Maintaining a drug-free environment and intervention are critical steps
with an inmate population. The Department’s position is a zero tolerance with respect to the possession or use of alcohol, narcotics or illegal
drugs by inmates/offenders under its supervision. The Department uses
a system of inmate urinalysis to detect illegal substances by randomly
testing 10% of the general population each month. Most inmates in
treatment units are tested monthly. General population inmates whose
urine specimens test positive are strongly urged to participate in drug
education and treatment. Treatment Unit inmates producing positive test
results are placed into special intensive intervention groups.
Self-Help/Mutual-Help Support Groups such as Alcoholics Anonymous,
Narcotics Anonymous, and SMART Recovery are an important component to recovery. These services are provided through the assistance of
community volunteers. At Units where they are permitted to meet in
groups, inmates are given the opportunity to attend at least one of these
groups on a weekly basis.
Information or inquiries related to treatment programs may be obtained
through:
•

Applicable Policies: DO 917 Substance Abuse Services
DO 709 Substance Abuse Detection &
Control

DO 907 Programs and Services
•

Staff Contact:

March 2003

CO III of an inmate’s assigned Unit or the
Office of Substance Abuse Services at
602/542-3031

25

PROGRAMS & SERVICES
HEALTH SERVICES
Health Services provides comprehensive medical, dental, and mental
health services that are considered medically necessary.
Medical care includes ongoing treatment by licensed professional
providers (physicians, physician assistants, and nurse practitioners) as
well as nurses, lab technicians, pharmacists, and radiology technicians.
All phases of dentistry are provided, including oral surgery and restorative dentistry. Mental health staff services for the general population
includes assessment, crisis management, and therapy as a comprehensive
program.
Emergency services are facilitated through area hospitals when necessary. Specialty services are provided through contracts with Board
eligible or Board certified specialists in the community, either by direct
contact with the inmate, or by way of video conferencing and
telemedicine.
All medical information is considered privileged and highly confidential.
For this reason, information regarding any medical issues may only be
provided to medical professionals directly involved in current treatment
of an inmate, or by specific written authorization from the inmate. Such
authorization must be obtained in order to avoid a breach of confidentiality. In order to access medical information for timely response when
needed, current records are maintained at each prison. Release of
information forms may also be obtained at the facility level when
necessary to allow for any exchange of confidential information.
Frequently asked questions relating to inmate health services that have
not already been addressed are as follows:
How can I get an update on the condition of an inmate?
The Facility Health Administrator of an inmate’s assigned Institution
should be contacted for any information regarding the medical status of
an inmate.
How am I notified of an inmate’s medical emergency?
In the event an inmate is admitted to a hospital, notification is attempted
to the appropriate party indicated in the inmate’s records. ADC clergy
generally makes the notification.

26

March 2003

PROGRAMS & SERVICES
How are health services requested?
Should any inmate request medical attention, he/she may submit a
written Health Needs Request (HNR) to the Medical Unit. The request
is reviewed and the inmate is scheduled to be seen, if necessary, by
health services staff. If the request is urgent or life threatening in nature,
the inmate will be seen immediately. An HNR may not be required
under these circumstances.
Is there a charge for medical services?
Yes, there is a charge of up to $5.00 when an inmate is scheduled to be
seen after submitting an HNR, or is seen on an emergency basis. However, should an appointment be requested by a health care provider (for
instance, if a follow up appointment was required by the physician),
there is no charge for this service. In addition, certain chronic serious
medical conditions such as diabetes or hypertension are followed up on a
routine schedule without the necessity of an HNR. There is no charge
for this service.
No inmate will be denied services due to lack of funds. Charges will be
assessed to his inmate trust account.
Is there a charge for prescription medication?
No. Prescription medications are supplied as medically necessary. It is
the responsibility of the inmate to submit an appropriate HNR for
renewal of such medications. Certain over-the-counter medications such
as ibuprofen or multi-vitamins are readily available at the inmate store,
and are not typically provided by medical staff for daily consumption.
Are medical records available for review?
Yes. Inmates may request (in writing) to review their personal records.
Upon receipt of such a request, an appointment is scheduled.
Requests to obtain copies of medical records will be considered for use
in litigation of medical issues. Such requests must be in the form of an
inmate letter or subpoena identifying the specific portions of the Unit
health record to be copied and submitted to the Medical
Records\Investigations Administrator in Health Services Central Office.
Who determines what medical care and treatment is received?
Health care is recommended and provided at the local facility level
by local providers. If specialty services or outside consultation is
recommended, the request is forwarded to Health Services Central
Office for review and final determination.

March 2003

27

PROGRAMS & SERVICES
Only procedures or treatments considered to be absolutely medically
necessary will be considered for approval. Certain conditions may be
cosmetic or elective in nature, and will not be approved. It is also
important to recognize that the final determination for any treatment plan
is the decision of Arizona Department of Corrections medical staff.
How can I get alternative medications to my inmate?
Prescription medications are FDA approved, and provided for inmates
only as recommended by ADC medical providers. Certain “over-thecounter” (OTC) medications are available in the inmate store, and
available for inmate use. No “alternative” medications will be permitted,
as they may seriously impact any treatment plan or medications prescribed by ADC medical providers.
How are special diets managed?
Medical providers recommend special diets only when considered
medically necessary in the treatment of certain medical conditions.
Special diets are not prescribed to accommodate taste or other nonmedical concerns. The Department also accommodates required special
religious diet needs.
The inmate may also choose not to follow a prescribed diet. If a diet has
been prescribed and is not being used by an inmate, the order may be
discontinued due to non-compliance.
Can I visit an inmate in a hospital?
Visitation in any hospital is only considered when an inmate is deemed
to be in immediate and approaching danger of death, or when the inmate
remains hospitalized for an extended period of time (generally thirty
days). The Facility Health Administrator is responsible for addressing
such requests.
Additional information or response to other questions regarding inmate
health services may be obtained through:
•

Applicable Policies are those identified in Chapter 1100, Inmate
Health Services, of the Department Order Manual.

•

Medical questions and concerns should be directed to the Facility
Health Administrator (FHA) of the facility where the inmate is
housed.

28

March 2003

PROGRAMS & SERVICES
EMERGENCY ESCORTED VISITS
The Department has established procedures that allow inmate escorted
visits during a verified emergency situation. Emergency escorted visits
apply only for an inmate’s immediate family members. The Department
recognizes father, mother, sibling(s), spouse, children, grandparent(s),
and documented legal guardian as immediate family members.
Emergency escorted visits may be conducted as a bedside visit if a
family member suffers from a terminal illness or injury. Inmates may
apply for a bedside visit to be conducted at either a hospital or hospice
care center. Emergency escorted visits may also be conducted for a
funeral/memorial service or graveside viewing of an immediate family
member. However, the inmate may choose to only attend either a
bedside visit or funeral service.
If approved for an emergency escorted visit, the inmate will pay all costs
associated with the escorted visit. These costs include mileage and the
hourly salary rate of at least two or more correctional officers, depending
on risk. Attendance at a bedside, graveside, or funeral service is
restricted to the hours between 9:00 a.m. and 5:00 p.m., and only within
the boundaries of the State of Arizona.
Information or response to questions regarding emergency escorted visits
may be obtained through:
•

Applicable Policy:

DO 1005 Emergency Inmate
Escorted Visit

•

Staff Contact:

March 2003

CO III of the inmate’s assigned Unit

29

PROGRAMS & SERVICES
FAMILY ASSISTANCE PROGRAM
In addition to the inmate programs presented in this guidebook, the
Department has a Family Assistance Coordinator to provide information
and assistance with questions relating to specific family issues. Services
provided by the Family Assistance Coordinator include:
•

helping families learn about government programs and services;

•

working with community support agencies to help with problems
such as eviction, bills, food and clothing;

•

maintaining car pooling and transportation information for family
visits to the prisons;

•

arranging parent/child visits, often in cooperation with community
support agencies; and

•

providing guidance and support to maintain the family relationship.

The Family Assistance Coordinator can be contacted at 602/542-3148.

30

March 2003

RELEASE/COMMUNITY SUPERVISION
RELEASE PROCESS
In accordance with Department Order 1001, Inmate Release System, a
packet of information regarding the inmate is prepared by institutional
staff up to 150 days prior to the inmate’s earliest release date. The
packet is then forwarded to the Community Supervision Bureau (CSB).
If there is not a residence proposed, the inmate will not be eligible for a
temporary release (TR) and the inmate will be released on his/her next
earliest release date without an approved residence. Upon release, the
inmate will be directed to a parole office in either the Tucson or Phoenix
area because she/he is “released without an approved placement.” At the
present time, inmates without an approved placement can only be
released to Tucson or Phoenix for possible placement in either a shelter
or halfway house. This is due to services available in Metropolitan
areas, as opposed to smaller communities and rural areas.
If the inmate has more than one possible sponsor, it is important the
inmate lists the sponsors on the information sheet that is submitted to
CSB. It does not benefit the inmate to be released without an approved
placement when the inmate actually does have potential placement(s). If
the inmate is eligible for a TR and does not provide a placement, the
inmate does not receive the TR. A parole officer will supervise the
inmate whether she/he receives a TR or not.
Frequently asked questions relating to the release process that have not
already been addressed are as follows:
What is the release date for an inmate?
The Time Computation Unit calculates release dates and the inmate is
informed of the dates. Release dates will determine when an inmate may
be eligible for release from custody. All dates are tentative, see page 7
for information on time computation.
Why did an inmate’s release date change?
Release dates may change due to a guilty finding of a disciplinary action
with a forfeiture of time credits. Release dates may also change due to a
court ruling. The earliest release date may also depend on the inmate’s
eligibility for a temporary release.
Is an inmate eligible for an early release?
An inmate may be eligible for a temporary release (TR) of up to 90 days
prior to the earliest release date. The Time Computation Unit reviews an
inmate’s institutional classification and the offense for

March 2003

31

RELEASE/COMMUNITY SUPERVISION
which the inmate was convicted to determine an inmate’s eligibility for a
TR. Some inmates are not eligible for TR based on statute. If an inmate
is determined by Time Computation to be eligible for a TR, and the
proposed placement is investigated and approved by the Community
Supervision Bureau, the Assistant Director of Community Corrections
may deny the TR because it is not in the best interest of the State of
Arizona. Several factors are reviewed in making this determination
which may include criminal history (including arrests), community input, street or prison gang affiliation, institutional programming and
discipline or any other relevant information.
What can I do to assist in the release process?
Family/friends are encouraged to arrive 10 to 15 minutes early and to
bring clothes and shoes for the inmate to be released in.
What can family and friends do to get an inmate out sooner?
Make sure the inmate has a community placement in an area which is not
designated as a “crime free” residential neighborhood. Also, make sure
the sponsor is willing to accept the inmate’s placement and will make
themselves available for a meeting with the assigned parole officers at
the residence. The placement and neighborhood must be appropriate
given the inmate’s criminal history (i.e., sex offender, domestic violence,
etc.).
Why can’t an inmate return home after release?
One or more of the individuals residing in the residence may be a victim
of the offender, the offender may pose a risk to the neighborhood or the
sponsor(s) because of his/her criminal history, or because the sponsor or
landlord does not want the offender at the residence.
If an inmate can’t return home, where can the inmate go after
release?
If the inmate does not have an approved residence to be released to, then
the only option a parole officer has is to place the offender in either a
private halfway house or a shelter. In some cases, the family or friends
of the offender may provide the money to rent a house or an apartment.
Information or response to other questions regarding the release process
may be obtained through:
•
Applicable Policy: DO 1001 Inmate Release System
•

32

Staff Contact: Time Computation Unit at 602/542-5586 or
Community Supervision Bureau at 602/255-4240

March 2003

RELEASE/COMMUNITY SUPERVISION
ABSOLUTE DISCHARGE
An inmate who has been certified parole eligible (date of offense prior to
January 1, 1994) may be granted absolute discharge by the Board of
Executive Clemency (BOEC). If an absolute discharge is granted, it
shall be effective on the parole eligibility date or date specified by the
BOEC if the inmate is past the parole eligibility date.
An ex-offender may request a certificate of absolute discharge upon
completion of the sentence imposed and proof that all restitution has
been paid (dates of offense on/before January 1, 1993).
An ex-offender must have an absolute discharge prior to application for
restoration of civil rights.
An inmate who has Community Supervision waived by the courts is
given an absolute discharge upon release on their Earned Release Credit
Date (dates of offense on/after January 1, 1994).
Information or response to questions regarding absolute discharge may
be obtained through:
•

Applicable Policy:

DO 1002 Inmate Release Eligibility
System

•

Staff Contact:

March 2003

Time Computation Unit at 602/542-5586

33

RELEASE/COMMUNITY SUPERVISION
COMMUNITY CORRECTIONS
The Community Corrections Division is composed of the administrative
office of the Assistant Director, the Criminal Justice Support Bureau and
the Community Supervision Bureau.
The Community Supervision Bureau oversees parole officers who
supervise offenders under community supervision statewide including
home arrest. Parole officers conduct pre-placement investigations and
make contact with released offenders, as well as contact with other
individuals as may be required. The Community Supervision Bureau
also issues warrants of arrest for offenders who have seriously violated
their conditions of supervision.
The Criminal Justice Support Bureau monitors fugitives, sex offenders,
and the interstate transfer of offenders under community supervision.
This bureau reviews sex offenders for applicability of community
notification, registration, and/or the sexually violent person laws. This
bureau is also involved in placing and releasing jail holds, processing
return to custody and revocation hearings. The Interstate Compact Unit
processes requests for inmates to transfer their supervision into or out of
Arizona.
The Community Corrections Division works in cooperation with the
Department’s Time Computation Unit in reviewing inmates to determine
approval of a temporary release (up to a 90-day early release), and the
accuracy of projected release dates.
Frequently asked questions relating to community corrections that have
not already be addressed are as follows:
Why can’t an inmate have temporary release (TR) when the community supervision is waived?
If the inmate only has supervision with a county probation department,
and not ADC, ADC cannot grant a TR. In order for a TR to be granted,
the inmate must be released to a period of supervision with ADC.
Why are special conditions of community supervision being imposed?
Special conditions of supervision are imposed to protect the public and
to ensure the offender is afforded the opportunity to succeed in the
community. The parole officer may impose special conditions that

34

March 2003

RELEASE/COMMUNITY SUPERVISION
require the offender to participate in programming, urinalysis, anger
management, family/marital counseling, sex offender counseling or other
available programs. The programming conditions are imposed to teach
the offender better ways of handling every day living situations they will
encounter during their transition from prison to the community. Special
conditions may also restrict an offender’s ability to live with past or
potential victims, drive a vehicle, etc. If the offender fails to comply
with their conditions of supervision, the offender may be sanctioned up
to and including return to custody.
Why has an offender on community supervision been returned to
custody?
The offender or “release violator” has failed to comply with one or more
of their conditions of supervision and now poses a significant risk to the
community or themselves.
What facility will the release violator be placed in after his/her return
to custody?
Interstate compact violators will be booked into the nearest county jail
while awaiting due process action. ADC violators will be isolated into
the nearest county jail if criminal charges are currently pending against
the offender. If there are no criminal charges, the violator will be
returned to an ADC institution pending due process action. You may
check with the assigned parole officer in approximately three days after
the offender has been returned to custody, to determine in which institution the offender will ultimately be incarcerated.
Additional information or inquiries for the Department’s Community
Corrections Bureau may be obtained through:
•

Applicable Policies: DO 1003 Community Supervision
DO 1006 Community Correctional Center
Placement/Removal

•

Community Supervision: 602/255-4240

•

Warrants of Arrest & Return to Custody Hearings: 602/255-4247

•

Fugitives and Jail Holds: 602/255-4244

•

Sex Offender Registration and/or Notification Issues and Sexually
Violent Person Laws: 602/255-4244

•

Temporary Release Issues: 602/255-4240

•

Interstate Transfer of Offenders: 602/255-4236

March 2003

35

ADC A DDRESSES & PHONE NUMBERS
CENTRAL OFFICE
1601 West Jefferson Street
Phoenix, Arizona 85007
General Information _______________________ 602/542-5536
After Hours Emergency Number ______________ 602/542-1212
Central Classification Unit __________________
Community Supervision ____________________
Director’s Office _________________________
Education Program Administrator _____________
Family Assistance Coordinator _______________
Female Programs Administrator ______________
Fugitives and Jail Holds ____________________
Health Services Division ____________________
Hearings Unit ____________________________
Inmate Family and Friends Liaison ____________
Inmate Trust Accounts (Financial Services) _____
Interstate Compacts or U.S. Treaty Transfers
Inmate ______________________________
Parolees _____________________________
Library Services Coordinator ________________
Media and Public Relations Office ____________
Offender Services Bureau ___________________
Pastoral Services Administrator ______________
Policy and Research _______________________
Prison Operations Bureau ___________________
Private Prison Operations ___________________
Protective Segregation Unit _________________
Public Access ____________________________
Sex Offender Registration/Notification _________
Sexually Violent Person Laws ________________
Special Education Coordinator _______________
Substance Abuse Services ___________________
Temporary Release ________________________

602/542-3896
602/255-4240
602/542-5497
602/542-3031
602/542-3148
602/542-5620
602/255-4244
602/364-2900
602/255-4247
866/333-2039
602/255-2632
602/542-5115
602/255-4236
602/542-3159
602/542-3133
602/542-3896
602/542-3090
602/771-2100
602/542-3894
602/364-0277
602/542-0122
602/542-5590
602/255-4244
602/255-4244
602/542-5810
602/542-3031
602/255-4240

Time Computation Unit ____________________ 602/542-5586

36

March 2003

ADC A DDRESSES & PHONE NUMBERS
ARIZONA STATE PRISON COMPLEX M AP LOCATOR

A Perryville

2014 N. Citrus Rd., Goodyear

623/853-0304

B Lewis

26700 S. Hwy. 85, Buckeye

623/386-6160

C Yuma

7125 E. Juan Sanchez Blvd.

928/627-8871

D Phoenix West* 3402 W. Cocopah, Phoenix

602/352-0350

E Marana*

12610 W. Silverbell Rd., Marana

520/682-2077

F Douglas

6911 N. B.D.I. Blvd., Douglas

520/364-7521

G Tucson

10000 S. Wilmont, Tucson

520/574-0024

H Safford

896 S. Cook Rd., Safford

928/428-4698

I

4374 E. Butte Ave., Florence

520/868-0201

1305 E. Butte Ave., Florence

520/868-4011

Eyman

J Florence

K Florence West* 915 E. Diversion Dam Rd.

520/868-4251

L Phoenix

2500 E. Van Buren, Phoenix

602/685-3100

M Winslow

2100 S. Hwy. 87, Winslow

928/289-9551

For directions to a facility contact the appropriate Arizona State Prison Complex
(ASPC) or go to the Department’s web-site at adcprisoninfo.az.gov
*Contracted private prison operation

March 2003

37

ADC A DDRESSES & PHONE NUMBERS
ARIZONA STATE PRISON COMPLEX (ASPC)
M AILING ADDRESSES AND TELEPHONE NUMBERS
ASPC – DOUGLAS

Main Number 520/364-7521

P.O. Box 3867
Douglas, AZ 85608

COCHISE CDU

MARICOPA UNIT

P.O. Box 5006
Douglas, AZ 85608

P.O. Box 5000
Douglas, AZ 85608

GILA UNIT

MOHAVE UNIT

P.O. Box 5003
Douglas, AZ 85608

P.O. Box 5001
Douglas, AZ 85608

ASPC – DOUGLAS DWI CENTER Main Number 520/364-5660
PAPAGO UNIT
P.O. Box 5005
Douglas, AZ 85608

ASPC – EYMAN

Main Number 520/868-0201

P.O. Box 3500
Florence, AZ 85232

COOK UNIT

SMU I

P.O. Box 3200
Florence, AZ 85232

P.O. Box 4000
Florence, AZ 85232

MEADOWS UNIT

SMU II

P.O. Box 3300
Florence, AZ 85232

P.O. Box 3400
Florence, AZ 85232

RYNNING UNIT
P.O. Box 3100
Florence, AZ 85232

Mail sent to an inmate must have the inmate’s full legal name, ADC
number, assigned ASPC facility and Unit and full mailing address of the
Unit. See pages 19 and 21 of this guidebook regarding inmate mail and
for sending money for an inmate’s use.

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ADC A DDRESSES & PHONE NUMBERS
ASPC – FLORENCE

Main Number 520/868-4011

P.O. Box 629
Florence, AZ 85232

CB-6 UNIT

NORTH UNIT 2

P.O. Box 8600
Florence, AZ 85232

P.O. Box 8000
Florence, AZ 85232

CENTRAL UNIT

NORTH UNIT 3

P.O. Box 8200
Florence, AZ 85232

P.O. Box 7200
Florence, AZ 85232

EAST UNIT

S OUTH UNIT

P.O. Box 5000
Florence, AZ 85232

P.O. Box 8400
Florence, AZ 85232

NORTH UNIT 1
P.O. Box 7000
Florence, AZ 85232

ASPC – FLORENCE, PICACHO

Main Number 520/466-9396

PICACHO UNIT
P.O. Box 7
Picacho, AZ 85241

ASPC – LEWIS

Main Number 623/386-6160

P.O. Box 70
Buckeye, AZ 85326

BACHMAN UNIT

MOREY UNIT

P.O. Box 3500
Buckeye, AZ 85326

P.O. Box 3300
Buckeye, AZ 85326

BARCHEY UNIT

RAST UNIT

P.O. Box 3200
Buckeye, AZ 85326

P.O. Box 3600
Buckeye, AZ 85326

BUCKLEY UNIT

S TINER UNIT

P.O. Box 3400
Buckeye, AZ 85326

P.O. Box 3100
Buckeye, AZ 85326

Mail sent to an inmate must have the inmate’s full legal name, ADC
number, assigned ASPC facility and Unit and full mailing address of the
Unit. See pages 19 and 21 of this guidebook regarding inmate mail and
for sending money for an inmate’s use.

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39

ADC A DDRESSES & PHONE NUMBERS
ASPC – PERRYVILLE

Main Number 623/853-0304

P.O. Box 3000
Goodyear, AZ 85338

CDU

S ANTA CRUZ UNIT

P.O. Box 3000-0901
Goodyear, AZ 85338

P.O. Box 3200-0903
Goodyear, AZ 85338

LUMLEY UNIT

S ANTA MARIA UNIT

P.O. Box 3300-0904
Goodyear, AZ 85338

P.O. Box 3400-0905
Goodyear, AZ 85338

S AN PEDRO UNIT
P.O. Box 3100-0902
Goodyear, AZ 85338

ASPC – PHOENIX

Main Number 602/685-3100

P.O. Box 52109
Phoenix, AZ 85072

ALHAMBRA/FLAMENCO

ASPEN/ SPU

P.O. Box 52109
Phoenix, AZ 85072

P.O. Box 52110
Phoenix, AZ 85072

ASPC – PHOENIX, GLOBE

Main Number 928/425-8141

GLOBE
P.O. Box 2799
Globe, AZ 85502

ASPC – SAFFORD

Main Number 928/428-4698

P.O. Box 2222
Safford, AZ 85548

GRAHAM UNIT

TONTO UNIT

P.O. Box 2300
Safford, AZ 85548

P.O. Box 2400
Safford, AZ 85548

Mail sent to an inmate must have the inmate’s full legal name, ADC
number, assigned ASPC facility and Unit and full mailing address of the
Unit. See pages 19 and 21 of this guidebook regarding inmate mail and
for sending money for an inmate’s use.

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March 2003

ADC A DDRESSES & PHONE NUMBERS
ASPC – SAFFORD, FORT GRANT

Main Number 928/828-3393

FORT GRANT
P.O. Box 2500
Safford, AZ 85548

ASPC – TUCSON

Main Number 520/574-0024

P.O. Box 24400
Tucson, AZ 85734

CDU

RINCON UNIT

P.O. Box 24405
Tucson, AZ 85734

P.O. Box 24403
Tucson, AZ 85734

CIMMARRON UNIT

RINCON/MINORS

P.O. Box 24408
Tucson, AZ 85734

P.O. Box 24404
Tucson, AZ 85734

ECHO UNIT

S ANTA RITA UNIT

P.O. Box 24402
Tucson, AZ 85734

P.O. Box 24406
Tucson, AZ 85734

MANZANITA UNIT

WINCHESTER UNIT

P.O. Box 24401
Tucson, AZ 85734

P.O. Box 24407
Tucson, AZ 85734

UNIT

ASPC – TUCSON, SOUTHERN ARIZONA CORRECTIONAL
RELEASE CENTER (SACRC)

SACRC

Main Number 928/828-3393

1275 West Star Pass Blvd.
Tucson, AZ 85713

Mail sent to an inmate must have the inmate’s full legal name, ADC
number, assigned ASPC facility and Unit and full mailing address of the
Unit. See pages 19 and 21 of this guidebook regarding inmate mail and
for sending money for an inmate’s use.

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41

ADC A DDRESSES & PHONE NUMBERS
ASPC – WINSLOW

Main Number 928/289-9551

2100 S. Highway 87
Winslow, AZ 86047

APACHE UNIT

KAIBAB UNIT

P.O. Box 3240
St. Johns, AZ 85936

2100 S. Highway 87
Winslow, AZ 86047

CORONADO UNIT
2100 S. Highway 87
Winslow, AZ 86047

ASPC – YUMA

Main Number 928/627-8871

P.O. Box 13004
Yuma, AZ 85366

CHEYENNE UNIT

DAKOTA UNIT

P.O. Box 13006
Yuma, AZ 85366

P.O. Box 13007
Yuma, AZ 85366

COCOPAH UNIT
P.O. Box 13005
Yuma, AZ 85366

Mail sent to an inmate must have the inmate’s full legal name, ADC
number, assigned ASPC facility and Unit and full mailing address of the
Unit. See pages 19 and 21 of this guidebook regarding inmate mail and
for sending money for an inmate’s use.

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March 2003

ADC A DDRESSES & PHONE NUMBERS
CONTRACTED ARIZONA STATE PRISON (ASP)
M AILING ADDRESSES AND TELEPHONE NUMBERS

ASP – FLORENCE WEST

Main Number 520/868-4251

P.O. Box 1599
Florence, AZ 85232

ASP – M ARANA COMMUNITY CORRECTIONAL
T REATMENT F ACILITY Main Number 520/682-2077
P.O. Box 940
Marana, AZ 85653

ASP – PHOENIX WEST

Main Number 602/352-0350

P.O. Box 18640
Phoenix, AZ 85005

Texas - Newton County
Correctional Center

Main Number 409/379-3000

Route 2, Box 22
Newton, TX 75966

Mail sent to an inmate must have the inmate’s full legal name, ADC
number, assigned ASPC facility and Unit and full mailing address of the
Unit. See pages 19 and 21 of this guidebook regarding inmate mail and
for sending money for an inmate’s use.

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43

SUMMARY
This guidebook has been specifically developed to provide more
information on those topics that family members and friends frequently
request. For questions relating to a particular inmate or to get more
information on a specific topic, individuals are encouraged to contact
the staff members identified in this guidebook as the points of contact.
Should issues, circumstances, or emergencies arise that cannot be
addressed by the points of contact, Director’s Instruction 205, Responding to Inmate Family and Friends, outlines the communication process
beyond the Department staff identified in this guidebook. This
Director’s Instruction may be viewed on the Department’s web-site at
adcprisoninfo.az.gov or at the Public Access area at each ASPC or
Central Office. Copies of DI 205 or any other ADC policy may be
obtained from the Department’s web-site or, for a fee, from Policy and
Research at Central Office.
For easy access, the Information Guidebook For Family Members and
Friends of Inmates is also available on the Department’s web-site at
adcprisoninfo.az.gov The guidebook viewed on the Department’s website is the same as this published document. An annual review will be
conducted for any necessary changes to this guidebook. The guidebook
will only be updated when there are significant changes to the information provided in this published document.
Suggestions and recommendations relating to this guidebook or the
process outlined in DI 205, Responding to Inmate Family and Friends,
should be mailed for the attention of the ADC Inmate Family and
Friends Liaison at the Department’s Central Office, 1601 West Jefferson
Street, Phoenix, Arizona 85007. E-mails are also acceptable and should
be sent to IFFLIAISON@adc.state.az.us

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March 2003

A copy of this ADC Information Guidebook For Family Members and Friends of Inmates is available for easy access on the
Department’s web site at adcprisoninfo.az.gov
The guidebook is also available free of charge from the Public
Access office at ADC Central Office, 1601 West Jefferson Street.
A copy of the guidebook will also be mailed free of charge to those
who provide the ADC Inmate Family and Friends Liaison at
Central Office (1601 West Jefferson Street, Phoenix, AZ 85007)
with a self addressed business size (or larger) envelope and two
first class stamps.
Inmates may review the guidebook at any inmate library. They
may also purchase a copy for $1.00 from any inmate store.

March 2003

45