State of Arizona Attorney General’s Office Elder Abuse: Potential Legal Remedies * * Elder Abuse: Potential Legal Remedies was originally written and published by the: Wisconsin Coalition Against Domestic Violence, 307 South Paterson Street, Suite 1, Madison, Wisconsin 53703. The Office of the Arizona Attorney General has adapted the booklet for use in Arizona. Purpose Statement The purpose of this booklet is to provide information about potential criminal justice and civil actions to assist victims of elder abuse (including domestic abuse in later life) and professionals who work with them. The eight situations discussed here are: denial of access to the older person; physical abuse; sexual abuse; confinement; stalking; emotional abuse; neglect; and financial exploitation. Often when these situations have occurred, a crime has been committed or victims may have a civil justice recourse available to them. Not all actions will apply in all cases. In some cases, the victim may be experiencing more than one type of abuse; thus responses from several different pages may be appropriate. This booklet offers both criminal justice and civil actions. The criminal actions offer statutory citations for crimes under which a police officer might arrest and/or a prosecutor might charge. Civil actions might be brought by an individual, a private attorney, adult protective services, the county attorney and/or attorney general to provide some remedy to the victim. The facts in a case may warrant both criminal and civil actions. All criminal justice and civil actions listed apply to competent adults. These actions can be brought on behalf of a legally incompetent adult by a guardian. This booklet is a guide, not an authoritative source. Please refer directly to the appropriate legal authority, state law, definitions or affirmative defenses before proceeding with an elder crime investigation. In addition, check case law and legislation for any superceding statutory changes or cases that may aid in statutory interpretation. 2 Table of Contents Denial of Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Physical Abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Sexual Abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Confinement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Stalking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Emotional Abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Neglect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Financial Exploitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Elements of Selected Criminal Violations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Duty to Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Reporting Elder Abuse to the Attorney General's Office . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Advocacy and Protection Agencies for Arizona Elderly . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3 OBSERVED BEHAVIOR/CONDITION: Denial of Access Refusing to allow entry of an elder abuse investigator, adult protective services worker and/or law enforcement into a home where assistance is needed. POTENTIAL CRIMINAL JUSTICE ACTIONS: (Statutes under which a police officer might arrest and/or a prosecutor might charge). 1. Obstructing governmental operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2402 2. Refusing to aid a peace officer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2403 3. Disorderly Conduct (preventing the transaction of business) . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2904 POTENTIAL CIVIL ACTIONS: (Actions which might be brought by an individual, a private attorney, adult protective services and/or county attorney) 1. Elder abuse reporting and investigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §46-457 2. Vulnerable adult restraining order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §46-455(C), (D) 3. If competency is questioned, possible protective placement . . . . . . . . . . . . . . . . . . . . . . . . . §14-5303 4. County agency investigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §14-5310.01 5. Commitment of person found guilty but insane to state mental health facility . . . . . . . . . . . . . . . §13-3994 4 OBSERVED BEHAVIOR/CONDITION: Physical Abuse Intentional infliction of physical harm, including any skin bruising, pressure sores, bleeding, failure to thrive, malnutrition, dehydration, burns, fracture of bone, subdural hematoma, soft tissue swelling, injury to any internal organ or physical condition which imperils health or welfare. POTENTIAL CRIMINAL JUSTICE ACTIONS: (Statutes under which a police officer might arrest and/or a prosecutor might charge) 1. Assault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1203 2. Aggravated Assault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1204 (8) 3. Disorderly Conduct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2904 4. Harassment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2921 5. Vulnerable Adult Abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-3623 6. Endangerment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1201 7. Domestic Violence & Aggravated Domestic Violence . . . . . . . . . . . . . . . . . . . . . . . . §13-3601.01 & 13601.02 POTENTIAL CIVIL ACTIONS: (Actions which might be brought by an individual, a private attorney, adult protective services and/or county attorney) 1. Order of protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-3602 2. Vulnerable adult restraining order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §46-455 (C), (D),(F) 3. Injunction against harassment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §12-1809 4. If competency is questioned, possible protective placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §14-5303 5. Commitment of person found guilty but insane to state mental health facility . . . . . . . . . . . . . . . . . . §13-3994 5 OBSERVED BEHAVIOR/CONDITION: Sexual Abuse Intentionally or knowingly engaging in sexual contact without consent of that person which might result in torn, stained or bloody underclothing; difficulty in walking or sitting; pain, itching, bruising, or bleeding in genital area, unexplained venereal disease or genital infections. POTENTIAL CRIMINAL JUSTICE ACTIONS: (Statutes under which a police officer might arrest and/or a prosecutor might charge) 1. Sexual Abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1404 2. Sexual Assault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1406 3. Indecent Exposure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1402 4. Endangerment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1201 5. Vulnerable Adult Abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-3623(A)(1)(d) 6. Incest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-3608 POTENTIAL CIVIL ACTIONS: (Actions which might be brought by an individual, a private attorney, adult protective services and/or county attorney) 1. Order of protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-3602 2. Vulnerable adult restraining order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §46-455 (C), (D) & (F) 3. Injunction against harassment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §12-1809 4. If competency is questioned, possible protective placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §14-5303 5. Commitment of person found guilty but insane to state mental health facility . . . . . . . . . . . . . . . . . . §13-3994 6 OBSERVED BEHAVIOR/CONDITION: . Confinement Holding another person against his/her will and/or engaging in behavior which results in a person not feeling able to move about freely, or not feeling able to seek assistance. POTENTIAL CRIMINAL JUSTICE ACTIONS: (Statutes under which a police officer might arrest and/or a prosecutor might charge) 1. Custodial interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1302 2. Unlawful imprisonment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1303 3. Kidnapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1304 4. Vulnerable Adult Abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-3623(A)(1)(c) POTENTIAL CIVIL ACTIONS: (Actions which might be brought by an individual, a private attorney, adult protective services and/or county attorney) 1. Order of protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-3602 2. Vulnerable adult restraining order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §46-455 (C), (D) (F) 3. Injunction against harassment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §12-1809 4. If competency is questioned, possible protective placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §14-5303 5. Commitment of person found guilty but insane to state mental health facility . . . . . . . . . . . . . . . . . §13-3994 7 OBSERVED BEHAVIOR/CONDITION: . Stalking Maintaining visual or physical proximity to another person (without that person’s consent); Tracking person in such a manner to cause the person to fear for his/her safety and/or the safety of that person’s immediate family; Directing verbal, written or other threats, whether express or implied, on two or more occasions, over a period of time. POTENTIAL CRIMINAL JUSTICE ACTIONS: (Statutes under which a police officer might arrest and/or a prosecutor might charge) 1. Stalking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2923 2. Harassment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2921 3. Aggravated Harassment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2921.01 4. Using a telephone to terrify, intimidate, threaten, harass, annoy or offend . . . . . . . . . . . . . . . . . . . . . §13-2916 POTENTIAL CIVIL ACTIONS: (Actions which might be brought by an individual, a private attorney, adult protective services and/or county attorney) 1. Order of protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-3602 2. Vulnerable adult restraining order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §46-455 (C), (D) & (F) 3. Injunction against harassment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §12-1809 4. If competency is questioned, possible protective placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §14-5303 5. Commitment of person found guilty but insane to state mental health facility . . . . . . . . . . . . . . . . . §13-3994 8 OBSERVED BEHAVIOR/CONDITION: Emotional Abuse A pattern of ridiculing or demeaning, making derogatory remarks, verbally harassing or threatening to inflict physical or emotional harm. POTENTIAL CRIMINAL JUSTICE ACTIONS: (Statutes under which a police officer might arrest and/or a prosecutor might charge) 1. Emotional Abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-3623(D) 2. Threatening or intimidating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1202 3. Using a telephone to terrify, intimidate, threaten, harass, annoy or offend . . . . . . . . . . . . . . . . . . . . §13-2916 4. Disorderly conduct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2904 5. Criminal damage to property . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1602 6. Vulnerable adult abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-3623(A)(3) POTENTIAL CIVIL ACTIONS: (Actions which might be brought by an individual, a private attorney, adult protective services and/or county attorney) 1. Order of protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-3602 2. Vulnerable adult restraining order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §46-455 (C), (D) & (F) 3. Injunction against harassment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §12-1809 4. If competency is questioned, possible protective placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §14-5303 5. Commitment of person found guilty but insane to state mental health facility . . . . . . . . . . . . . . . . . . §13-3994 9 OBSERVED BEHAVIOR/CONDITION: Neglect A pattern of conduct without the person’s informed consent resulting in deprivation of food, water, medication, medical services, shelter, cooling, heating or other services necessary to maintain minimum physical or mental health. Telltale signs include dehydration, malnutrition, hypo/hyperthermia; excessive dirt or odor; inadequate or inappropriate clothing; absence of eyeglasses, hearing aids, dentures or prosthesis; unexpected or unexplained deterioration of health; bedsores, signs of excess drugging or lack of medication or other misuse of medical treatment. POTENTIAL CRIMINAL JUSTICE ACTIONS: (Statutes under which a police officer might arrest and/or a prosecutor might charge) 1. Vulnerable adult abuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-3623 2. Endangerment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1201 3. Assault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1203 4. Neglect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §46-455 POTENTIAL CIVIL ACTIONS: (Actions which might be brought by an individual, a private attorney, adult protective services and/or county attorney) 1. Breach of fiduciary responsibility (conservator/guardian) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §14-3712 2. Powers of Attorney; best interest; intimidation; deception; definitions . . . . . . . . . . . . . . . . . . . . . . . §14-5506 3. If competency is questioned, possible protective placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §14-5303 4. Commitment of person found guilty but insane to state mental health facility . . . . . . . . . . . . . . . . . . §13-3994 10 OBSERVED BEHAVIOR/CONDITION: Financial Exploitation Exhibiting disparity between income/assets and lifestyle; unexplained or sudden inability to pay bills, purchase food or personal care items; inaccurate, confused, or no knowledge of finances; fear or anxiety when discussing finances; unprecedented transfer of assets from an older person to others; extraordinary interest by family member of older person’s assets. POTENTIAL CRIMINAL JUSTICE ACTIONS: (Statutes under which a police officer might arrest and/or a prosecutor might 1. Threatening or intimidating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1202 2. Theft 3. Theft by extortion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1804 4. Unlawful use of power of Attorney . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1815 5. Robbery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1902 6. Forgery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2002 7. Criminal impersonation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2006 8. Defrauding secured creditors 9. Fraudulent schemes and artifices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2310 10. Computer fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2316 11. Taking the identity of another person 12. Obtaining a signature by fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2005 13. Theft of a credit card 14. Fraudulent use of a credit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2103 & 13-2105 15. Forgery of a credit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2104 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-1802 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2204 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2708 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §13-2102 11 OBSERVED BEHAVIOR/CONDITION: . Financial Exploitation Continued POTENTIAL CIVIL ACTIONS: (Statute under which an individual, private attorney, adult protective services and/or attorney general might seek civil remedy) Financial exploitation of an incapacitated or vulnerable adult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . §46-456 (Actions which might be brought by an individual, a private attorney, adult protective services and/or county attorney) Damages 1. Conversion 2. Misrepresentation 3. Fraud 4. Breach of contract 5. Action for accounting Return of Property 1. Conversion 2. Constructive trust 3. Fraud 4. Misrepresentation 5. Action for accounting Protection 1. Conservatorship 2. Guardianship 3. Executing new power of attorney 4. Petition to review Conservator’s or guardian’s performance 5. Bonding 6. Harassment restraining order Family Law Issues 1. Spousal support 2. Divorce 3. Classification of marital property Post-death Issues 4. Marital property 5. Will contest Deferred marital property Augmented marital property (i.e., right to one half life insurance policy paid before marriage) 12 Elements of the Crimes State Statutes or Jury Instructions Vulnerable adult abuse §13-3623 (A) 1. The perpetrator caused a vulnerable adult to suffer physical injury or 2. Having the care or custody of such vulnerable adult, caused or permitted a vulnerable adult to be placed in a situation where the person suffers physical injury or the vulnerable adult or health is endangered. 3. The circumstances produced or were likely to produce death or serious physical injury a) If done intentionally or knowingly, the offense is a class 2 felony. b) If done recklessly, the offense is a class 3 felony. c) If done with criminal negligence, the offense is a class 4 felony. (B) (C) 1. The perpetrator caused a vulnerable adult to suffer physical injury or 2. Having the care or custody of such vulnerable adult, caused or permitted a vulnerable adult to be placed in a situation where the person suffers physical injury or vulnerable adult or their health is endangered. 3. The circumstances were other than those likely to produce death or serious physical injury a) If done intentionally or knowingly, the offense is a class 4 felony. b) If done recklessly, the offense is a class 5 felony. c) If done with criminal negligence, the offense is a class 6 felony. 1. The vulnerable adult is a patient or resident in any setting in which health care, health-related services or assistance with one or more of the activities of daily living is provided and 2. The perpetrator intentionally or knowingly engages in emotional abuse of the vulnerable adult or 3. Having the care or custody of such vulnerable adult, the perpetrator intentionally or knowingly subjects or permits the vulnerable adult to be subjected to emotional abuse. 4. The offense is a class 6 felony. 13 Assault §13-1203 1. The defendant intentionally, knowingly or recklessly causes any physical injury to another persons or 2. The defendant intentionally places another person in reasonable apprehension of imminent physical injury or 3. The defendant knowingly touches another person with the intent to injure, insult or provoke such person. a) Assault committed intentionally or knowingly pursuant to paragraph 1 is a class 1 misdemeanor. b) Assault committed recklessly pursuant to paragraph 1 or pursuant to paragraph 2 is a class 2 misdemeanor. c) Assault committed pursuant to paragraph 3 is a class 3 misdemeanor. Aggravated Assault §13-1204 1. 2. 3. 4. 5. 6. 7. 8. The The The The The The The The defendant intentionally, knowingly or recklessly caused a physical injury to another person or defendant intentionally put another person in reasonable apprehension of immediate physical injury or defendant knowingly touched another person with the intent to injure, insult or provoke that person and defendant caused serious physical injury to another person or defendant used a deadly weapon or dangerous instrument or defendant committed the assault after entering another’s home with the intent to commit the assault or person assaulted was physically restrained or assaulted person’s ability to resist was substantially impaired. Theft §13-1802 A person commits theft if the person knowingly takes control, title, use or management of an incapacitated or vulnerable adult’s assets or property through intimidation or deception, as defined in §46-456, while acting in a position of trust and confidence and with the intent to deprive the incapacitated or vulnerable adult of the asset or property. a) Theft of property or services with a value of twenty-five thousand dollars or more is a class 2 felony. b) Theft of property or services with a value of three thousand dollars or more but less than twenty-five thousand dollars is a class 3 felony. c) Theft of property or services with a value of two thousand dollars or more but less than three thousand dollars is a class 4 felony. d) Theft of property or services with a value of one thousand dollars or more but less than two thousand dollars is a class 5 felony. e) Theft of property or services with a value of two hundred fifty dollars or more but less than one thousand dollars is a class 6 felony. f) Theft of any property or services valued at less than two hundred fifty dollars is a class 1 misdemeanor, unless such property is taken from the person of another or is a firearm, in which case the theft is a class 6 felony. 14 Misconduct involving weapons §13-3102 1. The perpetrator knowingly carried a deadly weapon without a permit pursuant to §13-3112 except a pocket knife concealed on his person or 2. The perpetrator carried a deadly weapon without a permit pursuant to §13-3112 concealed within immediate control of any person in or on a means of transportation or 3. The perpetrator supplied, sold or gave possession or control of a firearm to another person if the person knew or had reason to know that the other person would use the firearm in the commission of any felony. Unlawful Imprisonment §13-1303 The perpetrator knowingly restricted another person’s or an incompetent person’s movements and 4. The restriction was accomplished 1) by physical force, intimidation or deception or without the consent of the custodian of the incompetent person and 2) in a manner which interfered substantially with the person’s movements and 3) the act was done by moving the person from place to place or by confining the person. Kidnapping §13-1304 1. The perpetrator knowingly restricted another person’s or an incompetent person’s movements and 2. The restriction was accomplished by a) physical force, intimidation, or deception or without the consent of the custodian of the incompetent person and b) in a manner which interfered substantially with the person’s movements and c) by moving the person from place to place or by confining the person and 4. The restriction was with the intent to a) hold the person for ransom, as a shield, or as a hostage or b) hold the person for involuntary servitude or c) inflict death, physical injury, or a sexual offense on the person or d) aid in the commission of a felony or e) place a person in reasonable fear of immediate physical injury to that person or another person. Stalking §13-2923 1. The perpetrator intentionally or knowingly engaged in a course of conduct that is directed toward another person and that conduct either a) would cause a reasonable person to fear for the person’s safety or the safety of that person’s 15 immediate family member and that person in fact fears for their safety or the safety of that person’s immediate family member or b) would cause a reasonable person to fear physical injury to or death of that person or that person’s immediate family member and that person in fact fears physical injury to or death of that person or that person’s immediate family member. 3. Stalking under subsection (a) is a class 5 felony. 4. Stalking under subsection (b) is a class 3 felony. Threatening or intimidating §13-1202 With the intent to terrify, the perpetrator threatened or intimidated by word or conduct 1. to cause physical injury to another person or 2. to cause serious damage to the property of another person or 3. to cause, or in reckless disregard of causing, a serious public inconvenience including, but not limited to, evacuation of a building, place of assembly, or transportation facility. Endangerment §13-1201 A person commits endangerment by recklessly endangering another person with a substantial risk of imminent death or physical injury. Endangerment involving a substantial risk of imminent death is a class 6 felony. In all other cases, it is a class 1 misdemeanor. Criminal Damage §13-1602 1. The perpetrator recklessly defaces or damages property of another person or 2. Tampers with property of another person so as substantially to impair its function or value or 3. Tampers with the property of a utility. Criminal Trespass in the First Degree §13-1502 1. The perpetrator knowingly entered or remained unlawfully in a residential structure or fenced residential yard or 2. The perpetrator entered a residential yard and without authority looked into the residential structure in reckless disregard of infringing on the inhabitant’s right of privacy or 3. The perpetrator knowingly entered real property subject to a valid mineral claim, with the intent to explore for minerals or 4. The perpetrator knowingly entered or remained unlawfully on the property of another and burned, defaced, mutilated, or otherwise desecrated a religious symbol or other religious property of another without the express permission of the owner of the property. 16 Burglary §§ 13-1506, 13-1507, 13-1508 Third Degree 1. The perpetrator entered or remained unlawfully in or on a nonresidential structure or fenced commercial yard or fenced residential yard and 2. The perpetrator did so with the intent to commit any theft or felony therein. Second Degree 1. The perpetrator entered or remained unlawfully in or on a residential structure and 2. The perpetrator did so with the intent to commit any theft or felony therein. First Degree 1. The perpetrator committed a burglary and 2. At some time between the moment of entry through flight from the scene the perpetrator or an accomplice was armed with explosives, a deadly weapon, a firearm, or a dangerous instrument. Forgery §13-2002 1. The perpetrator falsely makes, completes or alters a written instrument or 2. The perpetrator knowingly possesses a forged instrument or 3. The perpetrator offers or presents, whether accepted or not, a forged instrument or one which contains false information and 4. The perpetrator intends to defraud. 5. Forgery is a class 4 felony. Disorderly Conduct §13-2904 1. The perpetrator intends to disturb the peace or quite of a neighborhood, family or person, or has knowledge that he or she is doing so. 2. The perpetrator engages in fighting, violent or seriously disruptive behavior or 3. The perpetrator makes unreasonable noise or 4. The perpetrator uses abusive or offensive language or gestures to any person present in a manner likely to provoke immediate physical retaliation by such person or 5. The perpetrator makes any protracted commotion, utterance or display with the intent to prevent the transaction of the business of a lawful meeting, gathering or procession or 6. The perpetrator refuses to obey a lawful order to disperse issued to maintain public safety in dangerous proximity to a fire, a hazard or any other emergency or 7. The perpetrator recklessly handles, displays or discharges a deadly weapon or dangerous instrument. 17 Unlawful Use of Power of Attorney § 13-1815 1. The defendant holds a principal's power of attorney pursuant to Title 14, Chapter 5, Article 5. 2. The defendant uses or manages the principal's assets or property with the intent to unlawfully deprive that person of the asset or property. a. Such actions are considered theft and carry the same classification as theft pursuant to Section 13-1802. Taking the Identity of Another Person § 13-2008 1. Defendant knowingly takes the identity of another person, without that person’s consent, and 2. With intent to obtain or use the other person’s identity for unlawful purpose of to cause loss to a person Duty to Report Elder Abuse, Neglect and Financial Exploitation You have a mandatory duty to report to Adult Protective Services or local law enforcement. § 46-454. Duty to report abuse, neglect and exploitation of incapacitated or vulnerable adults; duty to make medical records available; violation; classification A. A physician, hospital intern or resident, surgeon, dentist, psychologist, social worker, peace officer or other person who has responsibility for the care of an incapacitated or vulnerable adult and who has a reasonable basis to believe that abuse or neglect of the adult has occurred or that exploitation of the adult's property has occurred shall immediately report or cause reports to be made of such reasonable basis to a peace officer or to a protective services worker. The guardian or conservator of an incapacitated or vulnerable adult shall immediately report or cause reports to be made of such reasonable basis to the superior court. All of the above reports shall be made immediately in person or by telephone and shall be followed by a written report mailed or delivered within forty-eight hours or on the next working day if the forty-eight hours expire on a weekend or holiday. B. An attorney, accountant, trustee, guardian, conservator or other person who has responsibility for preparing the tax records of an incapacitated or vulnerable adult or a person who has responsibility for any other action concerning the use or preservation of the incapacitated or vulnerable adult's property and who, in the course of fulfilling that responsibility, discovers a reasonable basis to believe that exploitation of the adult's property has occurred or that abuse or neglect of the adult has occurred shall immediately report or cause reports to be made of such reasonable basis to a peace officer, to a 18 protective services worker or to the public fiduciary of the county in which the incapacitated or vulnerable adult resides. If the public fiduciary is unable to investigate the contents of a report, the public fiduciary shall immediately forward the report to a protective services worker. If a public fiduciary investigates a report and determines that the matter is outside the scope of action of a public fiduciary, then the report shall be immediately forwarded to a protective services worker. All of the above reports shall be made immediately in person or by telephone and shall be followed by a written report mailed or delivered within forty-eight hours or on the next working day if the forty-eight hours expire on a weekend or holiday. C. Reports pursuant to subsections A and B shall contain: 1. The names and addresses of the adult and any persons having control or custody of the adult, if known. 2. The adult's age and the nature and extent of his incapacity or vulnerability. 3. The nature and extent of the adult's injuries or physical neglect or of the exploitation of the adult's property. 4. Any other information that the person reporting believes might be helpful in establishing the cause of the adult's injuries or physical neglect or of the exploitation of the adult's property. D. Any person other than one required to report or cause reports to be made in subsection A who has a reasonable basis to believe that abuse or neglect of an incapacitated or vulnerable adult has occurred may report the information to a peace officer or to a protective services worker. Reporting Elder Abuse to the Attorney General’s Office The Medicaid Fraud Control Unit is a federally-funded unit charged with investigating and prosecuting: Medicaid, Arizona Health Care Cost Containment System (AHCCCS) fraud; fraud in the administration of the Medicaid program; and abuse, neglect or financial exploitation occurring in Medicaid facilities or committed by Medicaid providers or their employees. The suspect must work for a Medicaid provider. The victim does not have to be a Medicaid recipient. 19 AHCCCS Fraud Fraud can take a variety of forms. Common examples include: • • • • • • • Billing for services not rendered Billing for a higher level of service than was performed Billing for unnecessary services Kickbacks Double billing Denial of necessary services or procedures, or denial of access to specialists Embezzlement Abuse can be physical, neglect, emotional abuse or sexual abuse. Abuse can result in physical injury such as: • • • • Bruising Broken bones Welts, cuts, burn marks, etc. Repeated verbal harassment such as name calling, cursing or yelling at a patient in anger If you suspect that AHCCCS fraud has occurred, your are urged to contact the Attorney General’s Medicaid Fraud Control Unit at (602) 542-3881. 20 Advocacy and Protection Systems for Arizona Elderly ADULT PROTECTIVE SERVICES INTAKE (24 hours) Abuse, Neglect & Financial Exploitation (24 hours) Statewide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-767-2385 TDD/TTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-815-8390 Pima Co. Elder Abuse Law Enforcement Task Force . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520-791-5809 ALCOHOL & OTHER DRUG ABUSE - Treatment Center (24 hours) Statewide-Alcohol Anonymous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-711-6375 Tucson-Alanon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520-323-2229 Phoenix-Alcohol & Addiction Assist. Assoc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602-388-7527 ARIZONA LONG TERM CARE SYSTEM (ALTC) Various Health Plans /Statewide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-654-8713 Tucson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520-205-8600 Phoenix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602-417-6000 DOMESTIC VIOLENCE SHELTERS/OLDER ADULTS National Domestic Violence Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Maricopa Emergency Housing Project(MEAPA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tucson- Brewster Elder Project Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tucson- Elder Shelter Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Domestic Violence Advocacy Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DISABILITIES HOTLINE Development, Physical, Vision, Hearing, Mental Statewide (520 only)(V/TTY) . . . . . . . . . . . . . . Tucson(Vocational Rehabilitation) . . . . . . . . . . Tucson (Deaf) . . . . . . . . . . . . . . . . . . . . . . . . . Phoenix (Vocational Rehabilitation) . . . . . . . . . Phoenix (Deaf) . . . . . . . . . . . . . . . . . . . . . . . . or .. .. .. .. .. Emotional ......... ......... ......... ......... ......... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-799-7233 602-264-4357 520-622-6347 520-566-1919 520-791-4091 800-352-3792 520-629-0225 520-770-3660 602-266-9579 602-336-6800 DISCRIMINATION--ATTORNEY GENERAL Race, Color, Religion, Sex, Disability, Familial Status, Age or National Or. Statewide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-877-491-5742 Tucson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520-628-6500 Phoenix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602-542-5263 21 25-HOUR ELDER RESOURCES The Senior HELP LINE provides free information and services to older adults throughout Arizona. Services include: • • • • • • Elder Emergency Housing Long-Term Ombudsman In-Home Services Case Management Services Supportive Services Transportation Senior HELP LINE -Area Agency on Aging, Region One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602-264-4357 24-Hour Statewide Elder Resource & Referral Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-686-1431 Pima Council on Aging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520-790-7262 EMPLOYMENT DISCRIMINATION Race, Color, Religion, Sex, Age, National Origin or Physical Disability Federal Equal Employment (EEOC) . . . . . . . . . . . . . . . . . . . . . . . . . Statewide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tucson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Phoenix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-669-4000 877-491-5742 520-628-6500 602-542-5263 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-677-1116 800-872-2879 520-628-6965 602-674-9775 602-674-9705 Health Licensure (DHS) Assisted Living & Long-Term Care- Elder Abuse Reports National Elder Care Locator . . . . . . . . . . . . . . . . . . . . . Ombudsman-Citizens Aide . . . . . . . . . . . . . . . . . . . . . Tucson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Phoenix (Assisted Living) . . . . . . . . . . . . . . . . . . . . . . Phoenix (Long-Term Care) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 HUMANE SOCIETY 30 day temporary shelter for pets when owner is in shelter or hospital. Tucson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520-321-3704 Phoenix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602-997-7585 INSURANCE DEPARTMENT Statewide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-325-2548 Phoenix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602-912-8444 LAW ENFORCEMENT - ATTORNEY GENERAL Abuse, Neglect, Consumer Fraud, Financial Exploitation Statewide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tucson Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Elder Affairs Program . . . . . . . . . . . . . . . . . . . . . . . . . . . AHCCCS Fraud Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-352-8431 520-628-6504 602-542-2124 602-542-3881 LEGAL ASSISTANCE FOR 60 & OLDER Elder Law Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-231-5441 Elder Law Hotline–Tucson Local Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520-623-5137 LONG-TERM CARE OMBUDSMAN PROGRAMS Cochise County, Sierra Vista, Bisbee, Douglas . . . . . Santa Cruz, N. Cochise, Graham, Greenlee Counties Apache, Coconino, Navajo, Yavapai Counties . . . . Pinal/Gila Council for Senior Citizens . . . . . . . . . . . Maricopa-Area Agency on Aging, Region One . . . . . Phoenix Inter-Tribal Council of AZ . . . . . . . . . . . . . . Mohave, LaPaz, Yuma Counties . . . . . . . . . . . . . . . Pima Council on Aging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520-432-5301 520-287-5066 520-774-1895 520-836-2758 602-264-2255 602-248-0071 520-782-1886 520-790-7262 MEDICARE HOTLINE Federal Health Insurance Program Part National Helpline . . . . . . . . . . . . . . . . TTY/TDD . . . . . . . . . . . . . . . . . . . . . Statewide Health Insurance Helpline . A&B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-633-4227 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-486-2048 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-432-4040 23 MENTAL HEALTH National Mental Health Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-456-2647 Advocates for the Seriously Mentally Ill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-421-2124 PUBLIC FIDUCIARIES Apache, Coconino County Cochise County . . . . . . . . Gila County . . . . . . . . . . . . Graham County . . . . . . . . Greenlee County . . . . . . . . La Paz County . . . . . . . . . Maricopa County . . . . . . . . Mohave County . . . . . . . . Navajo County . . . . . . . . . Pima County . . . . . . . . . . . Pinal County . . . . . . . . . . . Santa Cruz County . . . . . . Yuma County . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520-522-7995 520-432-9407 520-425-3149 520-428-4441 520-865-2323 520-669-6163 602-506-5801 520-718-5510 520-524-4353 520-740-5471 520-868-6777 520-761-7800 520-329-2240 National Center Against Sexual Assault . Maricopa/Center Against Sexual Assault Pima/Tucson . . . . . . . . . . . . . . . . . . . . Phoenix 24-hour Crisis Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-352-3792 888-446-2272 520-327-7273 602-254-9000 SEXUAL ASSAULT & ABUSE TRANSPORTATION SERVICES Phoenix Dial A-Ride . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602-253-4000 Tucson Special Services/Passes and Vouchers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520-791-4100 VETERAN SERVICES General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602-255-4713 Statewide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-852-8381 Tucson . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520-628-6308 24